{ "dataset_version": "1.0", "core_version": "0.1.0", "generated_at": "2026-07-22T14:42:44+00:00", "source": "fleet_analyzer_public_messages (1).csv", "mode": "rules_only", "scanned": 200000, "corpus_label_distribution": { "NONE": 197986, "DRIVER_ISSUE": 261, "DRIVER_REQUEST": 1753 }, "decision_paths": { "rule": 180477, "fallback": 19523 }, "note": "Labels are machine predictions, not ground truth. Phone numbers and emails are redacted. Text is otherwise verbatim.", "schema": { "record": { "id": "string — stable within this export", "text": "string — verbatim message, phone/email redacted", "sender_role": "driver | dispatch | fleet | safety | accounting | fuel | bot | unknown", "group_title": "string | null", "label": "DRIVER_REQUEST | DRIVER_ISSUE | NONE", "confidence": "number 0..1", "none_reason": "ack | template | staff_ops | smalltalk | other | null (null unless label is NONE)", "reported_by_staff": "boolean — true when office staff relayed a driver's problem", "decided_by": "rule | lexicon | llm | llm_fallback", "signals": "string[] — e.g. ['issue:breakdown', 'request:generic_ask']", "reason": "string — one sentence, why this label", "entities": { "load_numbers": "string[]", "unit_numbers": "string[]", "mentions": "string[]", "has_url": "boolean" } }, "labels": [ "DRIVER_REQUEST", "DRIVER_ISSUE", "NONE" ], "none_reasons": [ "ack", "template", "staff_ops", "smalltalk", "other" ], "decided_by": [ "rule", "lexicon", "llm", "llm_fallback" ] }, "definitions": { "DRIVER_REQUEST": { "explanation": "The driver is asking for an action to be carried out by dispatch, fleet, safety or another department. The message exists to obtain assistance, information, or approval — the ask is the point of it.", "examples": [ "send address", "call me", "need fuel", "move appointment", "check broker" ] }, "DRIVER_ISSUE": { "explanation": "The driver is reporting a problem or obstacle that has come up during operation. It may well need help too, but the substance of the message is the problem itself.", "examples": [ "truck won't start", "fuel card declined", "flat tire", "no parking", "reefer alarm" ] }, "NONE": { "explanation": "Everything else: acknowledgements, dispatcher and bot templates, office-to-office traffic, and driver status updates that carry neither an ask nor a problem.", "examples": [ "checking", "Load# 0431522 ...", "#ptitruck 1050", "getting unloaded", "10-4" ] }, "report": { "explanation": "A condition the driver puts on the record. Nothing is blocked and nothing is being asked for, so it is not an issue — but if the receiver disputes the load days later, this message is the proof the office was told at pickup. Labelled NONE with none_reason=report, and carried into any later case from the same driver as prior_reports.", "examples": [ "no seal", "no seal provided", "Load is ready no seal", "No paperwork for this load" ] }, "precedence": "A message with both a problem and an ask is an ISSUE. Strip the ask away: if a problem is left standing it is an issue. \"Send me the address\" leaves nothing behind — request. \"Flat tire, send road service\" still leaves a flat tire — issue.", "narrowness": "ISSUE is narrow. Something has to be actually blocked, broken or disputed. \"No seal\" is a driver noting a condition at pickup, not a problem — it only becomes one if the receiver later refuses the load over it, and that refusal is the issue. Naming a defect is not the same as being stopped by one.", "role_rule": "Only the driver's own words produce a label, except when office staff relay a driver's problem or request second-hand (\"called and talked: the truck won't start\"). Those keep the label and are flagged reported_by_staff." }, "records": [ { "id": "driver_issue-099", "text": "You see now the truck break down the load probably gonna be late and I’m waisting every time I go to the shop y’all never want to keep the truck to fix it only make adjustments I went to the shop 3 time for the same issue", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.8, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:breakdown", "issue:late_appointment" ], "reason": "lexicon match: breakdown", "entities": { "load_numbers": [ "PROBABLY" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-064", "text": "Just informed them about the abs light still active", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:engine_light" ], "reason": "lexicon match: engine_light", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-071", "text": "Надо заправить скиньте пайлот", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.65, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:info_request" ], "reason": "lexicon match: info_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-002", "text": "Need add time please", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.73, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:eld_request", "request:generic_ask" ], "reason": "lexicon match: eld_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-template-003", "text": "Load #2625981\nCurrent location: CAT Scale, 128 Riverside Dr, Fultonville, NY 12072\nStatus: Stopped \nMiles remaining to DEL: 5", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.96, "none_reason": "template", "reported_by_staff": false, "decided_by": "rule", "signals": [ "template:load_dispatch" ], "reason": "load dispatch template", "entities": { "load_numbers": [ "2625981" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-066", "text": "Good afternoon can you activate card full", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:pay_request" ], "reason": "lexicon match: pay_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-081", "text": "They are closed", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:facility_problem" ], "reason": "lexicon match: facility_problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-093", "text": "talked, driver will stop at safe place and check engine sound", "sender_role": "dispatch", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.8, "none_reason": null, "reported_by_staff": true, "decided_by": "rule", "signals": [ "issue:engine_light", "staff_relay" ], "reason": "staff relayed a driver problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-026", "text": "I need more time", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.73, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:eld_request", "request:generic_ask" ], "reason": "lexicon match: eld_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-074", "text": "Hi can you call me?", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.78, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:contact_request", "request:info_request" ], "reason": "lexicon match: contact_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-017", "text": "I please need the PU number", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.66, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:info_request" ], "reason": "lexicon match: info_request", "entities": { "load_numbers": [ "NUMBER" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-023", "text": "The APU is not working", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:hvac_apu" ], "reason": "lexicon match: hvac_apu", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-staff_ops-011", "text": "Loaded Trailer\nHMKD 801667", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.93, "none_reason": "staff_ops", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "sent by dispatch", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-024", "text": "They told me to wait for 30 minutes", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:facility_problem" ], "reason": "lexicon match: facility_problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-073", "text": "Well maybe u can find another load coming from there back to mo, ok, ks area after we drop this off and just prepare for home time on the 19th-21.", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:home_time" ], "reason": "lexicon match: home_time", "entities": { "load_numbers": [ "COMING" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-report-015", "text": "No seal", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.85, "none_reason": "report", "reported_by_staff": false, "decided_by": "rule", "signals": [ "report:seal_missing" ], "reason": "driver put a condition on the record", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-report-016", "text": "No seal", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.85, "none_reason": "report", "reported_by_staff": false, "decided_by": "rule", "signals": [ "report:seal_missing" ], "reason": "driver put a condition on the record", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-template-010", "text": "Load # 10213861 \nStatus: rolling\nLocation: Catlettsburg, KY 41129\n399 miles left to DEL", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.96, "none_reason": "template", "reported_by_staff": false, "decided_by": "rule", "signals": [ "template:load_dispatch" ], "reason": "load dispatch template", "entities": { "load_numbers": [ "10213861" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-ack-015", "text": "lmc", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.95, "none_reason": "ack", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "acknowledgement / chatter", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-other-025", "text": "Checked in and getting unloaded", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.5, "none_reason": "other", "reported_by_staff": false, "decided_by": "lexicon", "signals": [], "reason": "no request or problem signal found", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-report-023", "text": "No seal", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.85, "none_reason": "report", "reported_by_staff": false, "decided_by": "rule", "signals": [ "report:seal_missing" ], "reason": "driver put a condition on the record", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-045", "text": "She’s give me the trailer number the trailer is not here", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:trailer" ], "reason": "lexicon match: trailer", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-048", "text": "Activate my card please", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:pay_request" ], "reason": "lexicon match: pay_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-report-005", "text": "No seal", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.85, "none_reason": "report", "reported_by_staff": false, "decided_by": "rule", "signals": [ "report:seal_missing" ], "reason": "driver put a condition on the record", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-017", "text": "Had a blowout", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:tire" ], "reason": "lexicon match: tire", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-044", "text": "No I missed pick up time yesterday needed to reschedule", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:appointment_request" ], "reason": "lexicon match: appointment_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-037", "text": "What should I do ?", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.65, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:permission_request" ], "reason": "lexicon match: permission_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-068", "text": "Can I get the hours", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.71, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:permission_request", "request:generic_ask" ], "reason": "lexicon match: permission_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-staff_ops-019", "text": "I gotta be there in morning", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.93, "none_reason": "staff_ops", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "sent by dispatch", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-041", "text": "Call me", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:contact_request" ], "reason": "lexicon match: contact_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-ack-014", "text": "got it sir", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.95, "none_reason": "ack", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "acknowledgement / chatter", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-other-016", "text": "Talked to gate guard said to get in line that goes all the way around building of trucks ...", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.5, "none_reason": "other", "reported_by_staff": false, "decided_by": "lexicon", "signals": [], "reason": "no request or problem signal found", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-other-029", "text": "called: ETA is 14:15 PM now", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.5, "none_reason": "other", "reported_by_staff": false, "decided_by": "lexicon", "signals": [], "reason": "no request or problem signal found", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-other-023", "text": "I know how to do come on", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.5, "none_reason": "other", "reported_by_staff": false, "decided_by": "lexicon", "signals": [], "reason": "no request or problem signal found", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-report-017", "text": "No seal", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.85, "none_reason": "report", "reported_by_staff": false, "decided_by": "rule", "signals": [ "report:seal_missing" ], "reason": "driver put a condition on the record", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-report-010", "text": "No seal", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.85, "none_reason": "report", "reported_by_staff": false, "decided_by": "rule", "signals": [ "report:seal_missing" ], "reason": "driver put a condition on the record", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-051", "text": "no we don’t have to wait till tomorrow brother \nmudflap can be fixed anywhere \nif they diagnose the engine light warning \nwe can keep rolling", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:engine_light" ], "reason": "lexicon match: engine_light", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-115", "text": "So I have to reschedule", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:appointment_request" ], "reason": "lexicon match: appointment_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-099", "text": "How can I trust us after we tried to took my deposit back from my account after we paid me", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.65, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:info_request" ], "reason": "lexicon match: info_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-105", "text": "Gm I have flat tire from the trailer rear axles at the driver side from the inside most be fixed will have to take it from the nearest truck stop", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:tire" ], "reason": "lexicon match: tire", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-046", "text": "called: Explained to driver , Truck was idling last night , that's why signs came on , we will do regen the truck after cool down", "sender_role": "dispatch", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.8, "none_reason": null, "reported_by_staff": true, "decided_by": "rule", "signals": [ "issue:engine_light", "staff_relay" ], "reason": "staff relayed a driver problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-035", "text": "I need fuel right here", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:fuel_request", "request:generic_ask" ], "reason": "lexicon match: fuel_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-other-006", "text": "Waiting in door 16 I let you know ok Ty", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.5, "none_reason": "other", "reported_by_staff": false, "decided_by": "lexicon", "signals": [], "reason": "no request or problem signal found", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-report-026", "text": "No seal", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.85, "none_reason": "report", "reported_by_staff": false, "decided_by": "rule", "signals": [ "report:seal_missing" ], "reason": "driver put a condition on the record", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-ack-005", "text": "lmc", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.95, "none_reason": "ack", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "acknowledgement / chatter", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-094", "text": "Fleet give me a call", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:contact_request" ], "reason": "lexicon match: contact_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-report-012", "text": "No BOL hidden inside or behind any decals.\nWhere I BOL?", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.85, "none_reason": "report", "reported_by_staff": false, "decided_by": "rule", "signals": [ "report:paperwork_missing" ], "reason": "driver put a condition on the record", "entities": { "load_numbers": [ "HIDDEN" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-other-017", "text": "talked: will scale shortly", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.5, "none_reason": "other", "reported_by_staff": false, "decided_by": "lexicon", "signals": [], "reason": "no request or problem signal found", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-058", "text": "We need to fixed before I’m taking my home time please", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:home_time" ], "reason": "lexicon match: home_time", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-081", "text": "I need pick up number", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:info_request", "request:generic_ask" ], "reason": "lexicon match: info_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-058", "text": "They are closed", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:facility_problem" ], "reason": "lexicon match: facility_problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-template-016", "text": "Update:\n\nLoad: 3432303\n\nStatus: Stopped\nMiles left: 94", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.96, "none_reason": "template", "reported_by_staff": false, "decided_by": "rule", "signals": [ "template:tracking" ], "reason": "tracking template", "entities": { "load_numbers": [ "3432303" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-report-014", "text": "No seal", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.85, "none_reason": "report", "reported_by_staff": false, "decided_by": "rule", "signals": [ "report:seal_missing" ], "reason": "driver put a condition on the record", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-report-020", "text": "No seal", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.85, "none_reason": "report", "reported_by_staff": false, "decided_by": "rule", "signals": [ "report:seal_missing" ], "reason": "driver put a condition on the record", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-002", "text": "This whole situation is just overwhelming for me because when the truck got the diagnostic he listed all the wires that needed to be replaced and I sent pictures of but nothing is being done I sent pictures of the engine light being on but you all don’t care about your equipment only loads and the more u ignore little problems they get worse", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:engine_light" ], "reason": "lexicon match: engine_light", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-014", "text": "Can you guys call the broker? I’d rather not have to call them.", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.73, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:contact_request", "request:generic_ask" ], "reason": "lexicon match: contact_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-086", "text": "My home time will be June 26 any time after delivery to July 3rd", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:home_time" ], "reason": "lexicon match: home_time", "entities": { "load_numbers": [ "IVERY" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-004", "text": "They said come back at 5 pm and see if they will take me otherwise I won’t deliver until tomorrow", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:facility_problem" ], "reason": "lexicon match: facility_problem", "entities": { "load_numbers": [ "IVER" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-staff_ops-009", "text": "@dean_fleet", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.97, "none_reason": "staff_ops", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "mention-only ping", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [ "dean_fleet" ], "has_url": false } }, { "id": "driver_request-020", "text": "So can I go to truck stop", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.65, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:permission_request" ], "reason": "lexicon match: permission_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-066", "text": "No hours", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:eld_hos" ], "reason": "lexicon match: eld_hos", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-100", "text": "I need that number first so I could present the real cut off time to him", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:info_request", "request:generic_ask" ], "reason": "lexicon match: info_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-086", "text": "called: talked he will send picture of the accident", "sender_role": "dispatch", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.8, "none_reason": null, "reported_by_staff": true, "decided_by": "rule", "signals": [ "issue:accident_dot", "staff_relay" ], "reason": "staff relayed a driver problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-template-005", "text": "status: rolling\n7 miles left to the shipper", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.96, "none_reason": "template", "reported_by_staff": false, "decided_by": "rule", "signals": [ "template:tracking" ], "reason": "tracking template", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-055", "text": "Called and talked: per driver, he is in lvl 2 inspection and officer found the LFI tire flat in trailer", "sender_role": "dispatch", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.8, "none_reason": null, "reported_by_staff": true, "decided_by": "rule", "signals": [ "issue:tire", "staff_relay" ], "reason": "staff relayed a driver problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-057", "text": "@Natessz no place to park from here ,I’m just leaving", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:parking_problem" ], "reason": "lexicon match: parking_problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [ "natessz" ], "has_url": false } }, { "id": "driver_issue-114", "text": "talked: even we wash it they won't load the trailer, the trailer is dirty and they found piece of glass, must be food grade trailer", "sender_role": "dispatch", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.8, "none_reason": null, "reported_by_staff": true, "decided_by": "rule", "signals": [ "issue:trailer", "issue:detention", "staff_relay" ], "reason": "staff relayed a driver problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-009", "text": "Good evening may I have four hours please thank you", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.65, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:permission_request" ], "reason": "lexicon match: permission_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-022", "text": "Do you want me to go get my car and jumpstart this thing?", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:breakdown" ], "reason": "lexicon match: breakdown", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-report-007", "text": "No seal", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.85, "none_reason": "report", "reported_by_staff": false, "decided_by": "rule", "signals": [ "report:seal_missing" ], "reason": "driver put a condition on the record", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-082", "text": "talked, driver still has check engine light on the dash, looking for shop", "sender_role": "dispatch", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.8, "none_reason": null, "reported_by_staff": true, "decided_by": "rule", "signals": [ "issue:engine_light", "staff_relay" ], "reason": "staff relayed a driver problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-023", "text": "Call them so", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:contact_request" ], "reason": "lexicon match: contact_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-060", "text": "I should be able to make my appointment managing to keep it the truck from overheating by maximizing acceleration on downhill increasing acceleration on uphill, which causes it not to work as hard, so I should definitely be able to make it there by noon", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:engine_light" ], "reason": "lexicon match: engine_light", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-110", "text": "Need the phone number", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:info_request", "request:generic_ask" ], "reason": "lexicon match: info_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-030", "text": "Spoke to Carlos \n\nPer Driver:\n\nTruck# 1217 \n\nHome location: San Benito, TX \nHome time once in 3 weeks \nDrivers can drive 700-800 miles in a day\nDrivers can drive at night \nNo NY city \n\nPay rate: $0.75/mile with camera\nExperience: 6 years \n\nDocument: US Citizen", "sender_role": "dispatch", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.8, "none_reason": null, "reported_by_staff": true, "decided_by": "rule", "signals": [ "request:home_time", "staff_relay" ], "reason": "staff relayed a driver request", "entities": { "load_numbers": [], "unit_numbers": [ "1217" ], "mentions": [], "has_url": false } }, { "id": "none-report-025", "text": "No seal", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.85, "none_reason": "report", "reported_by_staff": false, "decided_by": "rule", "signals": [ "report:seal_missing" ], "reason": "driver put a condition on the record", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-ack-006", "text": "thank u", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.95, "none_reason": "ack", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "acknowledgement / chatter", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-ack-028", "text": "Checked in", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.95, "none_reason": "ack", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "acknowledgement / chatter", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-075", "text": "They closed", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:facility_problem" ], "reason": "lexicon match: facility_problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-117", "text": "I need the correct number so I’m not having this issue at 1am", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:info_request", "request:generic_ask" ], "reason": "lexicon match: info_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-staff_ops-021", "text": "and do u have place to park the truck and trailer", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.93, "none_reason": "staff_ops", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "sent by dispatch", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-001", "text": "They said the trailer I was looking for is in location 1065. That’s the wrong trailer in that location.", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:trailer" ], "reason": "lexicon match: trailer", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-075", "text": "Dropping off as we speak can I get my next load information please", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.66, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:permission_request" ], "reason": "lexicon match: permission_request", "entities": { "load_numbers": [ "INFORMATION" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-101", "text": "Are you gonna give me a load or not so I can go home?", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:home_time" ], "reason": "lexicon match: home_time", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-staff_ops-003", "text": "he will let you know", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.93, "none_reason": "staff_ops", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "sent by dispatch", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-005", "text": "@Wayne_Parker7 I need pu number start with 33", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.71, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:info_request", "request:generic_ask" ], "reason": "lexicon match: info_request", "entities": { "load_numbers": [ "NUMBER" ], "unit_numbers": [], "mentions": [ "wayne_parker7" ], "has_url": false } }, { "id": "driver_request-053", "text": "Can you activate my card i need to get fuel", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.73, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:pay_request", "request:generic_ask" ], "reason": "lexicon match: pay_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-096", "text": "Check the load and let me know", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.66, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:info_request" ], "reason": "lexicon match: info_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-ack-017", "text": "Ty", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.95, "none_reason": "ack", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "acknowledgement / chatter", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-044", "text": "The security guard said I have to come back tomorrow they are closed for now he can’t let me take the trailer come back tomorrow at 8AM", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:facility_problem" ], "reason": "lexicon match: facility_problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-018", "text": "Can you call me", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.83, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:contact_request", "request:info_request", "request:generic_ask" ], "reason": "lexicon match: contact_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-other-026", "text": "Hey guys", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.88, "none_reason": "other", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "too short to be actionable", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-other-013", "text": "🤦🏾‍♂️🤦🏾‍♂️🤦🏾‍♂️", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.88, "none_reason": "other", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "too short to be actionable", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-054", "text": "Again I told the fleet earlier about check engine light on and was told I’ll be fine this is embarrassing for the 2nd week", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.69, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:engine_light" ], "reason": "lexicon match: engine_light", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-077", "text": "And there after I should ready for the next load", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:load_request" ], "reason": "lexicon match: load_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-090", "text": "Hey fleet team can you please call me", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.78, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:contact_request", "request:info_request" ], "reason": "lexicon match: contact_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-ack-021", "text": "copy ty", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.95, "none_reason": "ack", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "acknowledgement / chatter", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-052", "text": "Also boss please remember my home time starts on 07/02/26- 07/07/26\nThank you", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:home_time" ], "reason": "lexicon match: home_time", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-080", "text": "Will not take it", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:facility_problem" ], "reason": "lexicon match: facility_problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-107", "text": "Yesterday they sent me print out paper my money back on it", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.65, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:doc_request" ], "reason": "lexicon match: doc_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-054", "text": "Hi,my dear boss i didn't have a chance to print the BOL.I may do it first truck stop thank you advance for understanding", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:pay_request" ], "reason": "lexicon match: pay_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-template-022", "text": "#ptitruck # 1424\nchecked: 07/05\ncondition: need NY sticker \n\n\n\ntr # NS536297\nchecked: 07/05\ncondition : no issue", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.96, "none_reason": "template", "reported_by_staff": false, "decided_by": "rule", "signals": [ "template:inspection" ], "reason": "inspection template", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-template-024", "text": "Load# 32723517 has been completed", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.96, "none_reason": "template", "reported_by_staff": false, "decided_by": "rule", "signals": [ "template:load_dispatch" ], "reason": "load dispatch template", "entities": { "load_numbers": [ "32723517" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-063", "text": "I need pick up number", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:info_request", "request:generic_ask" ], "reason": "lexicon match: info_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-ack-027", "text": "calling", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.95, "none_reason": "ack", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "acknowledgement / chatter", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-other-007", "text": "The load is not planned and no appointments for this load @RobertRyman nobody knows that I’m coming", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.5, "none_reason": "other", "reported_by_staff": false, "decided_by": "lexicon", "signals": [], "reason": "no request or problem signal found", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [ "robertryman" ], "has_url": false } }, { "id": "none-template-012", "text": "Update on the load # 23490374\nLoc: 9436 Old US Rte 35 NW #21, Jeffersonville, OH 43128, USA\nSts: Stopped\n59 mi to receiver", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.96, "none_reason": "template", "reported_by_staff": false, "decided_by": "rule", "signals": [ "template:tracking" ], "reason": "tracking template", "entities": { "load_numbers": [ "23490374" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-019", "text": "Please, It's my home time don't be sending me any IA notifications craps, be respectful with drivers home time", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.75, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:home_time", "request:generic_ask" ], "reason": "lexicon match: home_time", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-065", "text": "Tech support can you please give me my full shift & push me thru my 15mins pti please 🙏", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.65, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:info_request" ], "reason": "lexicon match: info_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-119", "text": "I’m stopping in front of the delivery no parking place in LA I don’t know if DOT will give me citation 😩😩😩", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.83, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:accident_dot", "issue:parking_problem" ], "reason": "lexicon match: accident_dot", "entities": { "load_numbers": [ "IVERY" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-112", "text": "Sorry when you called the broker finally called me back after 12 hours and the mechanic was trying to get information from it was stressful, but I needed to seize the moment and get this thing repaired. The police are up here doing a big inspection and they are on the offramp too probably trying to get people bypassing.", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:accident_dot" ], "reason": "lexicon match: accident_dot", "entities": { "load_numbers": [ "LICE" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-101", "text": "No parking im on the side very narrow no police yet", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.83, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:accident_dot", "issue:parking_problem" ], "reason": "lexicon match: accident_dot", "entities": { "load_numbers": [ "LICE" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-104", "text": "I have engine idle in my truck it’s get turn off automatically and APU is not working how I will sleep brother", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:hvac_apu" ], "reason": "lexicon match: hvac_apu", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-006", "text": "Hey bro any update", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.65, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:info_request" ], "reason": "lexicon match: info_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-staff_ops-004", "text": "Pu#?", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.93, "none_reason": "staff_ops", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "sent by dispatch", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-staff_ops-007", "text": "Checked and docked 78", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.93, "none_reason": "staff_ops", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "sent by dispatch", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-087", "text": "They closed", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:facility_problem" ], "reason": "lexicon match: facility_problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-039", "text": "Waiting for them to print out the Bol", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.65, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:doc_request" ], "reason": "lexicon match: doc_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-template-007", "text": "Update for the load # 3530066\nStatus : Rolling\nCurrent location : Washington County, IL, 62877\nMiles left : 491", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.96, "none_reason": "template", "reported_by_staff": false, "decided_by": "rule", "signals": [ "template:tracking" ], "reason": "tracking template", "entities": { "load_numbers": [ "3530066" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-report-000", "text": "No seal", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.85, "none_reason": "report", "reported_by_staff": false, "decided_by": "rule", "signals": [ "report:seal_missing" ], "reason": "driver put a condition on the record", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-template-008", "text": "Update for the load # 557765458\nStatus : Stopped\nCurrent location : East Providence Township, PA, 15533\nMiles left : 134", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.96, "none_reason": "template", "reported_by_staff": false, "decided_by": "rule", "signals": [ "template:tracking" ], "reason": "tracking template", "entities": { "load_numbers": [ "557765458" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-staff_ops-024", "text": "Это очень долеко 4,5 чесов ехать", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.93, "none_reason": "staff_ops", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "sent by dispatch", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-012", "text": "I pulled over for two reasons the wind was blowing hard and I am out of my medication. My blood pressure is up after we deliver. I am going to get my blood pressure check at Walmart because I am dizzy. I think my blood pressure is up high.", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:accident_dot" ], "reason": "lexicon match: accident_dot", "entities": { "load_numbers": [ "IVER", "LLED" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-078", "text": "Spoke to Chill \n\nPer driver:\n\nTruck# 1548 \n\nHome location: Milwaukee, WI \nHome time once in 3 weeks \nDrivers can drive 800 - 1000 miles in a day\nDrivers can drive at night \nNo NY city \n\nPay rate: $0.85/mile with camera\nExperience: 11 years \n\nDocument: US Citizen \n\nEnglish is good", "sender_role": "dispatch", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.8, "none_reason": null, "reported_by_staff": true, "decided_by": "rule", "signals": [ "request:home_time", "staff_relay" ], "reason": "staff relayed a driver request", "entities": { "load_numbers": [], "unit_numbers": [ "1548" ], "mentions": [], "has_url": false } }, { "id": "none-ack-007", "text": "noted ty", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.95, "none_reason": "ack", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "acknowledgement / chatter", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-049", "text": "Card doesn’t work", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:fuel_card_fail" ], "reason": "lexicon match: fuel_card_fail", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-028", "text": "Talked to driver \n\nHe wants to leave the company because the company is charging him for violation and accident happened in January", "sender_role": "dispatch", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.8, "none_reason": null, "reported_by_staff": true, "decided_by": "rule", "signals": [ "issue:accident_dot", "staff_relay" ], "reason": "staff relayed a driver problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-032", "text": "Plz activate fuel card", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:pay_request" ], "reason": "lexicon match: pay_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-106", "text": "Can i get new ELD login info", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.71, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:permission_request", "request:generic_ask" ], "reason": "lexicon match: permission_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-000", "text": "I will not drive it without DOT inspection", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:accident_dot" ], "reason": "lexicon match: accident_dot", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-report-018", "text": "No seal", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.85, "none_reason": "report", "reported_by_staff": false, "decided_by": "rule", "signals": [ "report:seal_missing" ], "reason": "driver put a condition on the record", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-013", "text": "called: truck is started now , another driver helped to do jump start", "sender_role": "dispatch", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.8, "none_reason": null, "reported_by_staff": true, "decided_by": "rule", "signals": [ "issue:breakdown", "staff_relay" ], "reason": "staff relayed a driver problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-068", "text": "My advise truck needs new tire I'm not a fan of used tires but that's out of my control all on you guys", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:tire" ], "reason": "lexicon match: tire", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-ack-000", "text": "Ok", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.95, "none_reason": "ack", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "acknowledgement / chatter", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-029", "text": "Terrible accident on freeway", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:accident_dot" ], "reason": "lexicon match: accident_dot", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-ack-008", "text": "calling", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.95, "none_reason": "ack", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "acknowledgement / chatter", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-069", "text": "Sir I think you not getting it the fan in the truck turns on and it’s already hot it’s not getting no cold air", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:hvac_apu" ], "reason": "lexicon match: hvac_apu", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-102", "text": "At the location, but they closed on weekends.", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:facility_problem" ], "reason": "lexicon match: facility_problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-other-009", "text": "I havedone that already", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.5, "none_reason": "other", "reported_by_staff": false, "decided_by": "lexicon", "signals": [], "reason": "no request or problem signal found", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-ack-023", "text": "Yes ??!!", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.95, "none_reason": "ack", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "acknowledgement / chatter", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-report-002", "text": "No seal", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.85, "none_reason": "report", "reported_by_staff": false, "decided_by": "rule", "signals": [ "report:seal_missing" ], "reason": "driver put a condition on the record", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-ack-001", "text": "copy thank you", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.95, "none_reason": "ack", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "acknowledgement / chatter", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-001", "text": "Need fuel", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:fuel_request", "request:generic_ask" ], "reason": "lexicon match: fuel_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-047", "text": "Yes, they are closed", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:facility_problem" ], "reason": "lexicon match: facility_problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-013", "text": "Any load please", "sender_role": "unknown", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:load_request" ], "reason": "lexicon match: load_request", "entities": { "load_numbers": [ "PLEASE" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-111", "text": "Need add time please", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.73, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:eld_request", "request:generic_ask" ], "reason": "lexicon match: eld_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-template-006", "text": "Update for the load # CPL166700\nStatus : Rolling \nLocation : Whitakers, NC 27891\nMiles left : 475", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.96, "none_reason": "template", "reported_by_staff": false, "decided_by": "rule", "signals": [ "template:tracking" ], "reason": "tracking template", "entities": { "load_numbers": [ "CPL166700" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-template-017", "text": "Load # [phone] completed", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.96, "none_reason": "template", "reported_by_staff": false, "decided_by": "rule", "signals": [ "template:load_dispatch" ], "reason": "load dispatch template", "entities": { "load_numbers": [ "2002641630" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-097", "text": "I can’t move sir I have a flat tire", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:tire" ], "reason": "lexicon match: tire", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-staff_ops-012", "text": "cmonnn bro", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.93, "none_reason": "staff_ops", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "sent by dispatch", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-template-018", "text": "Update:\n\nLoad:  73G1733\n\nStatus: Stopped\nMiles left: 356", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.96, "none_reason": "template", "reported_by_staff": false, "decided_by": "rule", "signals": [ "template:tracking" ], "reason": "tracking template", "entities": { "load_numbers": [ "73G1733" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-other-019", "text": "One more stops", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.5, "none_reason": "other", "reported_by_staff": false, "decided_by": "lexicon", "signals": [], "reason": "no request or problem signal found", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-076", "text": "Abs light is on", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:engine_light" ], "reason": "lexicon match: engine_light", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-061", "text": "He is making that on his mind because does not understand better and have never been through a DOT inspection", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:accident_dot" ], "reason": "lexicon match: accident_dot", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-template-028", "text": "Load# 2495088 has been picked up", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.96, "none_reason": "template", "reported_by_staff": false, "decided_by": "rule", "signals": [ "template:load_dispatch" ], "reason": "load dispatch template", "entities": { "load_numbers": [ "2495088" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-108", "text": "They are closed", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:facility_problem" ], "reason": "lexicon match: facility_problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-027", "text": "called: when tech did regen truck fully died and never start", "sender_role": "dispatch", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.8, "none_reason": null, "reported_by_staff": true, "decided_by": "rule", "signals": [ "issue:engine_light", "staff_relay" ], "reason": "staff relayed a driver problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-040", "text": "Call the shop", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:contact_request" ], "reason": "lexicon match: contact_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-103", "text": "Can you send me pic number", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.71, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:info_request", "request:generic_ask" ], "reason": "lexicon match: info_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-072", "text": "Please let me know when should I departure", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:permission_request", "request:generic_ask" ], "reason": "lexicon match: permission_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-108", "text": "My load wasn’t due until Monday help me with my truck so I can finish my load my load is secured my truck is the problem", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.65, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:info_request" ], "reason": "lexicon match: info_request", "entities": { "load_numbers": [ "WASN" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-other-011", "text": "Next fuel station please", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.5, "none_reason": "other", "reported_by_staff": false, "decided_by": "lexicon", "signals": [], "reason": "no request or problem signal found", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-063", "text": "Abs light is on", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:engine_light" ], "reason": "lexicon match: engine_light", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-073", "text": "I checked with the shipper at the office about the delay since yesterday and today sitting on the door since 8:00am this morning they told me to wait more one hour", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:facility_problem" ], "reason": "lexicon match: facility_problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-032", "text": "FlAT TIRE", "sender_role": "unknown", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:tire" ], "reason": "lexicon match: tire", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-070", "text": "Who do I talk to brake squeaking ABS light on tractor trailer ABS light?", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:engine_light", "request:generic_ask" ], "reason": "lexicon match: engine_light", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-102", "text": "Not forget my home time Monday 29 .", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:home_time" ], "reason": "lexicon match: home_time", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-056", "text": "There's no parking at the loves right down from the stop so I'm gonna head to ya look like a lot more parking only 5 mins away", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:parking_problem" ], "reason": "lexicon match: parking_problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-006", "text": "The air tank that needs to be welded and the air leak", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:breakdown" ], "reason": "lexicon match: breakdown", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-043", "text": "Made it to the drop-off location, but they won't let me in until 5am.", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:facility_problem" ], "reason": "lexicon match: facility_problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-007", "text": "A video of what the vehicle won’t start", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:breakdown" ], "reason": "lexicon match: breakdown", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-other-008", "text": "Driver is empty almost 40 minutes guys let us go.", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.5, "none_reason": "other", "reported_by_staff": false, "decided_by": "lexicon", "signals": [], "reason": "no request or problem signal found", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-027", "text": "I need time", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.73, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:eld_request", "request:generic_ask" ], "reason": "lexicon match: eld_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-076", "text": "I need pick up number??", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:info_request", "request:generic_ask" ], "reason": "lexicon match: info_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-089", "text": "Hello Mark I’m requesting detention pay for this load # 0577945 from 1300 to 22:00 please let me know. By the way I have previous 2 layover I didn’t paid . If you need load info I will send to you.", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:pay_dispute", "request:load_request" ], "reason": "lexicon match: pay_dispute", "entities": { "load_numbers": [ "0577945", "INFO" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-107", "text": "Police stopped me", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:accident_dot" ], "reason": "lexicon match: accident_dot", "entities": { "load_numbers": [ "LICE" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-097", "text": "need hours", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.73, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:eld_request", "request:generic_ask" ], "reason": "lexicon match: eld_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-025", "text": "They won't let me in the shop yet.", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:facility_problem" ], "reason": "lexicon match: facility_problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-019", "text": "Got it. Getting ready now. Truck is doing regen so ima let it finish regen and head to drop trailer", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:engine_light" ], "reason": "lexicon match: engine_light", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-other-027", "text": "Grab empty?", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.5, "none_reason": "other", "reported_by_staff": false, "decided_by": "lexicon", "signals": [], "reason": "no request or problem signal found", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-other-005", "text": "All good now", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.5, "none_reason": "other", "reported_by_staff": false, "decided_by": "lexicon", "signals": [ "negation" ], "reason": "no request or problem signal found", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-report-029", "text": "No seal", "sender_role": "unknown", "group_title": null, "label": "NONE", "confidence": 0.85, "none_reason": "report", "reported_by_staff": false, "decided_by": "rule", "signals": [ "report:seal_missing" ], "reason": "driver put a condition on the record", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-007", "text": "Basically I was saying I'm available that's all but honestly we need to start looking for loads towards Florida because I need to be home by Wednesday so that means Tuesday I need to be delivering somewhere in Florida so I can be headed home in Ocala,Florida.", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:home_time" ], "reason": "lexicon match: home_time", "entities": { "load_numbers": [ "IVERING" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-118", "text": "Activate my card", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:pay_request" ], "reason": "lexicon match: pay_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-staff_ops-010", "text": "Good morning brother \nany news?", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.93, "none_reason": "staff_ops", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "sent by dispatch", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-ack-010", "text": "Confirmed", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.95, "none_reason": "ack", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "acknowledgement / chatter", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-staff_ops-005", "text": "Agustin", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.93, "none_reason": "staff_ops", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "sent by dispatch", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-ack-009", "text": "Good to go", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.95, "none_reason": "ack", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "acknowledgement / chatter", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-113", "text": "The engine light goes on and off....it a freightliner think....but also my apu will not turn on.", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:engine_light" ], "reason": "lexicon match: engine_light", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-022", "text": "Activate card please", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:pay_request" ], "reason": "lexicon match: pay_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-036", "text": "It looks like the landing gear needs to be fixed", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:trailer" ], "reason": "lexicon match: trailer", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-089", "text": "Can you book the other load for me please I don’t want to be late", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.83, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:load_request", "request:info_request", "request:generic_ask" ], "reason": "lexicon match: load_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-098", "text": "Can you help me check this? The issue is that when I weigh and try to use the company card, it says the card has been blocked because they think it’s fraud. Can you please help me with that?", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.71, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:info_request", "request:generic_ask" ], "reason": "lexicon match: info_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-template-023", "text": "#ptitruck #5022\nchecked: 6/23\ncondition: no issue", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.96, "none_reason": "template", "reported_by_staff": false, "decided_by": "rule", "signals": [ "template:inspection" ], "reason": "inspection template", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-116", "text": "Can you activate my card", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.73, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:pay_request", "request:generic_ask" ], "reason": "lexicon match: pay_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-report-022", "text": "No seal .", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.85, "none_reason": "report", "reported_by_staff": false, "decided_by": "rule", "signals": [ "report:seal_missing" ], "reason": "driver put a condition on the record", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-template-026", "text": "Update for the load # 395635\nStatus : Stopped \nCurrent location : Benton County, TN\nMiles left : 209", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.96, "none_reason": "template", "reported_by_staff": false, "decided_by": "rule", "signals": [ "template:tracking" ], "reason": "tracking template", "entities": { "load_numbers": [ "395635" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-other-003", "text": "You guys have a trailer number", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.5, "none_reason": "other", "reported_by_staff": false, "decided_by": "lexicon", "signals": [], "reason": "no request or problem signal found", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-other-004", "text": "called : N/A", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.5, "none_reason": "other", "reported_by_staff": false, "decided_by": "lexicon", "signals": [], "reason": "no request or problem signal found", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-staff_ops-016", "text": "Yep", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.93, "none_reason": "staff_ops", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "sent by dispatch", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-ack-003", "text": "thank you for the update", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.95, "none_reason": "ack", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "acknowledgement / chatter", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-024", "text": "Can I get pick up number?", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.71, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:permission_request", "request:generic_ask" ], "reason": "lexicon match: permission_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-template-029", "text": "Update on the load # A-653770\nLoc: Saucon Valley Rd, Center Valley, PA 18034, USA\nSts: Stopped\nWaiting for POD and lumper fee receipt", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.96, "none_reason": "template", "reported_by_staff": false, "decided_by": "rule", "signals": [ "template:tracking" ], "reason": "tracking template", "entities": { "load_numbers": [ "A-653770" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-069", "text": "@Daveadams1 @Kylebek67 driver will drop the truck at the shop and take home time for 2 days, he will be at the hotel, once the truck is ready he will be back, be informed please", "sender_role": "dispatch", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.8, "none_reason": null, "reported_by_staff": true, "decided_by": "rule", "signals": [ "request:home_time", "staff_relay" ], "reason": "staff relayed a driver request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [ "daveadams1", "kylebek67" ], "has_url": false } }, { "id": "none-report-006", "text": "Just the number no paperwork right", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.85, "none_reason": "report", "reported_by_staff": false, "decided_by": "rule", "signals": [ "report:paperwork_missing" ], "reason": "driver put a condition on the record", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-report-001", "text": "Hey bro she said no seal", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.85, "none_reason": "report", "reported_by_staff": false, "decided_by": "rule", "signals": [ "report:seal_missing" ], "reason": "driver put a condition on the record", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-114", "text": "Can you call me please", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.84, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:contact_request", "request:info_request", "request:generic_ask" ], "reason": "lexicon match: contact_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-105", "text": "I stopped at a truck stop to fix my time", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:eld_request" ], "reason": "lexicon match: eld_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-000", "text": "I need fuel for my truck. Right now, I'm on N River Rd, and my fuel level is at 1.", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:fuel_request", "request:generic_ask" ], "reason": "lexicon match: fuel_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-115", "text": "The check engine light is there because of the sensor of the truck coolant is disconnected,\nRegion sign has been on since I picked it up this truck.", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.69, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:engine_light" ], "reason": "lexicon match: engine_light", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-092", "text": "Please call them I will send you", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.74, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:contact_request", "request:generic_ask" ], "reason": "lexicon match: contact_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-staff_ops-026", "text": "@Fuel_dep", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.97, "none_reason": "staff_ops", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "mention-only ping", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [ "fuel_dep" ], "has_url": false } }, { "id": "driver_request-049", "text": "Give me a call please", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:contact_request" ], "reason": "lexicon match: contact_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-staff_ops-001", "text": "u have to accept the tracking", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.93, "none_reason": "staff_ops", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "sent by dispatch", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-template-025", "text": "Update for the load# 735496\nCurrent location: Pocahontas, AR 72455\nStatus: Rolling\n567 miles left to the receiver", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.96, "none_reason": "template", "reported_by_staff": false, "decided_by": "rule", "signals": [ "template:tracking" ], "reason": "tracking template", "entities": { "load_numbers": [ "735496", "CAHONTAS" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-other-014", "text": "No one here yet", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.5, "none_reason": "other", "reported_by_staff": false, "decided_by": "lexicon", "signals": [ "issue:detention" ], "reason": "no request or problem signal found", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-092", "text": "called and talked : truck has a little bit coolant leak from hose, driver will visit this shop tomorrow", "sender_role": "dispatch", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.8, "none_reason": null, "reported_by_staff": true, "decided_by": "rule", "signals": [ "issue:engine_light", "staff_relay" ], "reason": "staff relayed a driver problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-030", "text": "And tomorrow I will make my police report", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:accident_dot" ], "reason": "lexicon match: accident_dot", "entities": { "load_numbers": [ "LICE" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-109", "text": "I sent receipt like 3 times. It's ok. I guess the company can't afford it. But I want to look nice for state police kol", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:accident_dot" ], "reason": "lexicon match: accident_dot", "entities": { "load_numbers": [ "LICE" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-050", "text": "Activate my card", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:pay_request" ], "reason": "lexicon match: pay_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-047", "text": "Goodmorning Need time", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:eld_request" ], "reason": "lexicon match: eld_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-ack-002", "text": "okay Sir", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.95, "none_reason": "ack", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "acknowledgement / chatter", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-staff_ops-027", "text": "ELKHIDIR Good morning bro how are you", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.93, "none_reason": "staff_ops", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "sent by dispatch", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-report-013", "text": "No seal", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.85, "none_reason": "report", "reported_by_staff": false, "decided_by": "rule", "signals": [ "report:seal_missing" ], "reason": "driver put a condition on the record", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-052", "text": "talked to shop, coolant tank is bad, batteries will be tested now and we will do full DOT inspection on truck trailer", "sender_role": "dispatch", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.8, "none_reason": null, "reported_by_staff": true, "decided_by": "rule", "signals": [ "issue:accident_dot", "staff_relay" ], "reason": "staff relayed a driver problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-ack-024", "text": "checking", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.95, "none_reason": "ack", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "acknowledgement / chatter", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-079", "text": "They told me to wait", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:facility_problem" ], "reason": "lexicon match: facility_problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-041", "text": "Checked oil and coolant levels. All in range. Check engine light still on", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.69, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:engine_light" ], "reason": "lexicon match: engine_light", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-008", "text": "The card doesn’t work here", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:fuel_card_fail" ], "reason": "lexicon match: fuel_card_fail", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-other-000", "text": "You’re welcome", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.88, "none_reason": "other", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "too short to be actionable", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-016", "text": "Landing gear broken", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:trailer" ], "reason": "lexicon match: trailer", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-report-004", "text": "No seal brother", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.85, "none_reason": "report", "reported_by_staff": false, "decided_by": "rule", "signals": [ "report:seal_missing" ], "reason": "driver put a condition on the record", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-064", "text": "Can I get a wake up call at midnight please", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.71, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:permission_request", "request:generic_ask" ], "reason": "lexicon match: permission_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-034", "text": "Are you going to activate the fuel card?", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:pay_request" ], "reason": "lexicon match: pay_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-085", "text": "@ziyodaolimova_accc\n@golib_t \n@safeouterisk\n@umididiy070\n@lbhd_Ned \n\nI am here getting mudflap repaired, where i was told.\nOf course I would do as told.\nBut this is very strange.\n\nI went to CDL school 2018, 5 miles away from repair shop.\nI just text my old instructor.\nHe said that is not a DOT ticket.\n\nHe agrees\nThere are 2 possibilities:\n\nA. @will_fleet2 and others in repairs\nare picking me specifically:\nGo do repairs\n\n(which should've been done by the previous Robertson driver who dropped it.\nIt is on the drop video)\n\nOr\n\nB. A few Robertson drivers are being \"shady\" (deceptive).\nThey are purposely making videos, which does not capture problems they need to sit and fix.\nEverything looks \"okay\"", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:accident_dot" ], "reason": "lexicon match: accident_dot", "entities": { "load_numbers": [ "RPOSELY", "SSIBILITIES" ], "unit_numbers": [], "mentions": [ "ziyodaolimova_accc", "golib_t", "safeouterisk", "umididiy070", "lbhd_ned", "will_fleet2" ], "has_url": false } }, { "id": "driver_request-025", "text": "I need the PU number please", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.71, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:info_request", "request:generic_ask" ], "reason": "lexicon match: info_request", "entities": { "load_numbers": [ "NUMBER" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-report-011", "text": "No seal", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.85, "none_reason": "report", "reported_by_staff": false, "decided_by": "rule", "signals": [ "report:seal_missing" ], "reason": "driver put a condition on the record", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-other-021", "text": "I am a very skilled docker.\nIf I had a Day Cab? No problem, doable.\n\nThere is no jockey to ask", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.5, "none_reason": "other", "reported_by_staff": false, "decided_by": "lexicon", "signals": [ "negation" ], "reason": "no request or problem signal found", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-072", "text": "I have a really bad chest pain I pulled over I called the ambulance you let someone know", "sender_role": "unknown", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:accident_dot" ], "reason": "lexicon match: accident_dot", "entities": { "load_numbers": [ "LLED" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-104", "text": "Need my number...start with a 45 or 97", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:info_request", "request:generic_ask" ], "reason": "lexicon match: info_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-ack-018", "text": "checking", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.95, "none_reason": "ack", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "acknowledgement / chatter", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-043", "text": "Activate card please", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:pay_request" ], "reason": "lexicon match: pay_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-031", "text": "Can you please give me my full shift & push me thru my 15mins pti", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:info_request", "request:generic_ask" ], "reason": "lexicon match: info_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-059", "text": "Can you get on it now", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:info_request", "request:generic_ask" ], "reason": "lexicon match: info_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-staff_ops-015", "text": "Need hours", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.93, "none_reason": "staff_ops", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "sent by dispatch", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-021", "text": "If power steering pump damage, will need to tow truck and trailer", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.71, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:breakdown" ], "reason": "lexicon match: breakdown", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-report-008", "text": "No seal", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.85, "none_reason": "report", "reported_by_staff": false, "decided_by": "rule", "signals": [ "report:seal_missing" ], "reason": "driver put a condition on the record", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-template-020", "text": "Update for the load# 72A9867\nCurrent location: Louisville, KY 40209\nStatus: Rolling \n883 miles left to the receiver", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.96, "none_reason": "template", "reported_by_staff": false, "decided_by": "rule", "signals": [ "template:tracking" ], "reason": "tracking template", "entities": { "load_numbers": [ "72A9867" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-039", "text": "Hello, hopefully I will get layovers pay for the two I was sitting when I supposed to be working and making money and the two days for the breakdown .", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.71, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:breakdown" ], "reason": "lexicon match: breakdown", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-staff_ops-002", "text": "@blake_update @EricForeman99", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.97, "none_reason": "staff_ops", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "mention-only ping", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [ "blake_update", "ericforeman99" ], "has_url": false } }, { "id": "none-template-027", "text": "Update for the load# 34006\nStatus: Rolling \nCurrent location:Monroe, LA, 71213\nMiles left: 504", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.96, "none_reason": "template", "reported_by_staff": false, "decided_by": "rule", "signals": [ "template:tracking" ], "reason": "tracking template", "entities": { "load_numbers": [ "34006" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-050", "text": "No place to park", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:parking_problem" ], "reason": "lexicon match: parking_problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-109", "text": "Gm reset my time please", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:eld_request" ], "reason": "lexicon match: eld_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-042", "text": "Police stop me", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:accident_dot" ], "reason": "lexicon match: accident_dot", "entities": { "load_numbers": [ "LICE" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-090", "text": "Why is the fuel card not working on the pamp", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.69, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:fuel_card_fail", "request:generic_ask" ], "reason": "lexicon match: fuel_card_fail", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-084", "text": "I need to fleet call me please", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.73, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:contact_request", "request:generic_ask" ], "reason": "lexicon match: contact_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-026", "text": "Do you prefer accident or what I have just lost about 3 hours due to flat tire!!!!!", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.85, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:tire", "issue:accident_dot" ], "reason": "lexicon match: tire", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-staff_ops-008", "text": "then we should buy it from truck stop bro", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.93, "none_reason": "staff_ops", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "sent by dispatch", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-111", "text": "Brother’s here in east side no parking at all, that is why driver’s doesn’t like east side.", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:parking_problem" ], "reason": "lexicon match: parking_problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-ack-016", "text": "cool", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.95, "none_reason": "ack", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "acknowledgement / chatter", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-other-015", "text": "They finished to unloaded .\nWaiting the paperwork", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.5, "none_reason": "other", "reported_by_staff": false, "decided_by": "lexicon", "signals": [], "reason": "no request or problem signal found", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-ack-013", "text": "lmc", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.95, "none_reason": "ack", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "acknowledgement / chatter", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-088", "text": "New BOL new number", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.65, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:doc_request" ], "reason": "lexicon match: doc_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-091", "text": "Can you please send me the link of delivery address", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:info_request", "request:generic_ask" ], "reason": "lexicon match: info_request", "entities": { "load_numbers": [ "IVERY" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-055", "text": "I need more hours. Please", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.73, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:eld_request", "request:generic_ask" ], "reason": "lexicon match: eld_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-021", "text": "@BrianBMurray can you please call me sir", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.83, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:contact_request", "request:info_request", "request:generic_ask" ], "reason": "lexicon match: contact_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [ "brianbmurray" ], "has_url": false } }, { "id": "driver_request-095", "text": "Can I get the address", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.71, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:permission_request", "request:generic_ask" ], "reason": "lexicon match: permission_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-ack-025", "text": "lmc", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.95, "none_reason": "ack", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "acknowledgement / chatter", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-065", "text": "The card is not working", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:fuel_card_fail" ], "reason": "lexicon match: fuel_card_fail", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-103", "text": "They said they won't start loading me until around 7am.", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.8, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:breakdown", "issue:detention" ], "reason": "lexicon match: breakdown", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-template-014", "text": "Load # 557004704\n\nNote: Live loading\n\nPU-time : 06/11/26 08:00-20:00 \n\nPU-address : Amesbury \n125 AmesburyTruth Dr\nSTATESVILLE, NC 28625\n\n\n—————————————————————\nNote: Live unloading\n\nDEL-time : 06/12/26 will be set \n\nDEL Address : Feaser River East - trinity Glass \n8014 Industrial Blvd\nBREINIGSVILLE, PA 18031\n————————————————————————————————————————————\n\nTotal miles : 753 miles", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.96, "none_reason": "template", "reported_by_staff": false, "decided_by": "rule", "signals": [ "template:load_dispatch" ], "reason": "load dispatch template", "entities": { "load_numbers": [ "557004704", "ADDRESS" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-005", "text": "talked : they checked batteries, starter and alternator, per shop alternator is bad", "sender_role": "dispatch", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.8, "none_reason": null, "reported_by_staff": true, "decided_by": "rule", "signals": [ "issue:breakdown", "staff_relay" ], "reason": "staff relayed a driver problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-029", "text": "Call me", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:contact_request" ], "reason": "lexicon match: contact_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-report-027", "text": "No seal. Too heavy to steal he said", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.85, "none_reason": "report", "reported_by_staff": false, "decided_by": "rule", "signals": [ "report:seal_missing" ], "reason": "driver put a condition on the record", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-template-002", "text": "tr # NL312673\nChecked: 6/15\nCondition: no issue", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.96, "none_reason": "template", "reported_by_staff": false, "decided_by": "rule", "signals": [ "template:inspection" ], "reason": "inspection template", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-096", "text": "talked, explained driver, he is editing the emergency triangles, he will not turn on the engine, he will let us know if there will be anyone from police or towing", "sender_role": "dispatch", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.8, "none_reason": null, "reported_by_staff": true, "decided_by": "rule", "signals": [ "issue:accident_dot", "staff_relay" ], "reason": "staff relayed a driver problem", "entities": { "load_numbers": [ "LICE" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-staff_ops-014", "text": "1023 Salah lets refuel at this pilot brother", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.93, "none_reason": "staff_ops", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "sent by dispatch", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-078", "text": "talked, we will provide shop in the morning to check coolant leak, if shop couldn;t fix it, we will plan load to the office", "sender_role": "dispatch", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.8, "none_reason": null, "reported_by_staff": true, "decided_by": "rule", "signals": [ "issue:engine_light", "staff_relay" ], "reason": "staff relayed a driver problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-staff_ops-006", "text": "@flauberne", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.97, "none_reason": "staff_ops", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "mention-only ping", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [ "flauberne" ], "has_url": false } }, { "id": "driver_issue-095", "text": "Regen is complete", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:engine_light" ], "reason": "lexicon match: engine_light", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-015", "text": "He wants me to go to the back and hold it—it just doesn't make much sense; nothing fits in there. But what can I do? That’s just how it is. I’ve already secured it with a heavy-duty strap.", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.65, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:permission_request" ], "reason": "lexicon match: permission_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-staff_ops-023", "text": "$750 labor", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.93, "none_reason": "staff_ops", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "sent by dispatch", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-053", "text": "System is down they said come back at 5AM", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:facility_problem" ], "reason": "lexicon match: facility_problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-020", "text": "The truck does not want to move anymore the clutch is overheating that's what it's indicating", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:engine_light" ], "reason": "lexicon match: engine_light", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-033", "text": "Wrong trailer got to get another one", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:trailer" ], "reason": "lexicon match: trailer", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-template-013", "text": "Update for the load # OR547625\nStatus : Rolling \nLocation : 1100 Interstate Ave, Baltimore, MD 21224, \nMiles left : 186", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.96, "none_reason": "template", "reported_by_staff": false, "decided_by": "rule", "signals": [ "template:tracking" ], "reason": "tracking template", "entities": { "load_numbers": [ "OR547625" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-template-015", "text": "Update for Load # 143823109\nStatus: Stopped \nCurrent location : 3430 Libbey Rd, Perrysburg, OH 43551\n7.3 miles left to the receiver", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.96, "none_reason": "template", "reported_by_staff": false, "decided_by": "rule", "signals": [ "template:tracking" ], "reason": "tracking template", "entities": { "load_numbers": [ "143823109" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-083", "text": "Probably no asked broker to reschedule appointment since I couldn’t make first appointment", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:appointment_request" ], "reason": "lexicon match: appointment_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-093", "text": "Please send me the load", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.73, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:load_request", "request:generic_ask" ], "reason": "lexicon match: load_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-015", "text": "They are closed", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:facility_problem" ], "reason": "lexicon match: facility_problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-113", "text": "Send me a shop address", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.65, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:info_request" ], "reason": "lexicon match: info_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-117", "text": "I have only one card that have alot of debit bank won't let me use", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:facility_problem" ], "reason": "lexicon match: facility_problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-060", "text": "Call them", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:contact_request" ], "reason": "lexicon match: contact_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-report-009", "text": "No seal", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.85, "none_reason": "report", "reported_by_staff": false, "decided_by": "rule", "signals": [ "report:seal_missing" ], "reason": "driver put a condition on the record", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-report-021", "text": "No seal", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.85, "none_reason": "report", "reported_by_staff": false, "decided_by": "rule", "signals": [ "report:seal_missing" ], "reason": "driver put a condition on the record", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-067", "text": "called & talked: there is no other driver to give us a jump start and truck have no APU", "sender_role": "dispatch", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.8, "none_reason": null, "reported_by_staff": true, "decided_by": "rule", "signals": [ "issue:breakdown", "staff_relay" ], "reason": "staff relayed a driver problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-staff_ops-020", "text": "good job sir , thanks", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.93, "none_reason": "staff_ops", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "sent by dispatch", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-112", "text": "Please try to contact the broker to reschedule appointment with the reciever", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.73, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:appointment_request", "request:generic_ask" ], "reason": "lexicon match: appointment_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-098", "text": "Talked , receiver guys already left the office , they closed now. Informing broker", "sender_role": "dispatch", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.8, "none_reason": null, "reported_by_staff": true, "decided_by": "rule", "signals": [ "issue:facility_problem", "staff_relay" ], "reason": "staff relayed a driver problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-036", "text": "I'm going to need fuel ASAP, please can you check on the way the shipper office?", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.8, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:info_request", "request:fuel_request", "request:generic_ask" ], "reason": "lexicon match: info_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-110", "text": "No, it’s nothing on the dash it need to be primed for some reason. It’s not starting up that it happened at the shop. You got to send a mechanic up here.", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:breakdown" ], "reason": "lexicon match: breakdown", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-100", "text": "He won’t take the load number", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:facility_problem" ], "reason": "lexicon match: facility_problem", "entities": { "load_numbers": [ "NUMBER" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-template-004", "text": "Update on the load# 0021186\nStatus: rolling\nCL: I-55, Pontiac, IL 61764, USA\n120 miles away from the receiver", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.96, "none_reason": "template", "reported_by_staff": false, "decided_by": "rule", "signals": [ "template:tracking" ], "reason": "tracking template", "entities": { "load_numbers": [ "0021186", "NTIAC" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-091", "text": "Apu is not working at the moment can I get help", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:hvac_apu", "request:permission_request" ], "reason": "lexicon match: hvac_apu", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-ack-019", "text": "Good morning sir how are you ?", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.95, "none_reason": "ack", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "acknowledgement / chatter", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-003", "text": "called and talked : driver will roll to the shop to check coolant leak on the truck tomorrow before del", "sender_role": "dispatch", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.8, "none_reason": null, "reported_by_staff": true, "decided_by": "rule", "signals": [ "issue:engine_light", "staff_relay" ], "reason": "staff relayed a driver problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-other-001", "text": "Меня подрезали", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.88, "none_reason": "other", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "too short to be actionable", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-ack-012", "text": "calling", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.95, "none_reason": "ack", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "acknowledgement / chatter", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-template-019", "text": "Fuel stop #1\n\nPilot Travel Center #396\n\nAmount: For a Full Tank\n\nAddress: 3541 Lee Jackson Highway Staunton , VA 24401\n\nInterstate: I-81, Exit 213A\n\nDistance: 207 miles\n\nMap link: https://www.google.com/maps/search/?api=1&query=38.019952%2C-79.142828", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.96, "none_reason": "template", "reported_by_staff": false, "decided_by": "rule", "signals": [ "template:fuel_stop" ], "reason": "fuel stop template", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": true } }, { "id": "none-other-010", "text": "They try to make me wait till 6 :00 pm I notified i can't ok \nI just can't ok again", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.5, "none_reason": "other", "reported_by_staff": false, "decided_by": "lexicon", "signals": [], "reason": "no request or problem signal found", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-038", "text": "called and talked : they are doing regen now", "sender_role": "dispatch", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.8, "none_reason": null, "reported_by_staff": true, "decided_by": "rule", "signals": [ "issue:engine_light", "staff_relay" ], "reason": "staff relayed a driver problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-045", "text": "Need more numbers starting with S", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:info_request", "request:generic_ask" ], "reason": "lexicon match: info_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-ack-026", "text": "lmc", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.95, "none_reason": "ack", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "acknowledgement / chatter", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-056", "text": "Call me", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:contact_request" ], "reason": "lexicon match: contact_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-staff_ops-022", "text": "@LAM_zougui", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.97, "none_reason": "staff_ops", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "mention-only ping", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [ "lam_zougui" ], "has_url": false } }, { "id": "none-ack-011", "text": "noted", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.95, "none_reason": "ack", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "acknowledgement / chatter", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-080", "text": "We also need def", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.65, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:fuel_request" ], "reason": "lexicon match: fuel_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-033", "text": "Can I get my fuel card on", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.71, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:permission_request", "request:generic_ask" ], "reason": "lexicon match: permission_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-008", "text": "Can I keep driving to we find something sooner please", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:permission_request", "request:generic_ask" ], "reason": "lexicon match: permission_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-other-018", "text": "That was the temperature when I picked up the reefer", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.5, "none_reason": "other", "reported_by_staff": false, "decided_by": "lexicon", "signals": [], "reason": "no request or problem signal found", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-082", "text": "Can I go", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:permission_request", "request:generic_ask" ], "reason": "lexicon match: permission_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-ack-029", "text": "noted", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.95, "none_reason": "ack", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "acknowledgement / chatter", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-018", "text": "called, but there was no answer. Sir, have you received the police report yet? We also need to know the name of the police department. @cu3an2k_repa", "sender_role": "dispatch", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.8, "none_reason": null, "reported_by_staff": true, "decided_by": "rule", "signals": [ "issue:accident_dot", "staff_relay" ], "reason": "staff relayed a driver problem", "entities": { "load_numbers": [ "LICE" ], "unit_numbers": [], "mentions": [ "cu3an2k_repa" ], "has_url": false } }, { "id": "driver_issue-009", "text": "They broke both my straps, I had to put another one on it, he said the fork lift driver ran over them by accident 🤦🏻‍♂️", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:accident_dot" ], "reason": "lexicon match: accident_dot", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-staff_ops-018", "text": "did check with office ? how many straps u had ?", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.93, "none_reason": "staff_ops", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "sent by dispatch", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-report-024", "text": "No seal", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.85, "none_reason": "report", "reported_by_staff": false, "decided_by": "rule", "signals": [ "report:seal_missing" ], "reason": "driver put a condition on the record", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-119", "text": "Can you send me next loud please", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:info_request", "request:generic_ask" ], "reason": "lexicon match: info_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-010", "text": "I’m in a stand still traffic due to a accident", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:accident_dot" ], "reason": "lexicon match: accident_dot", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-report-003", "text": "I didn’t get no bol @jonathan_tbt", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.85, "none_reason": "report", "reported_by_staff": false, "decided_by": "rule", "signals": [ "report:paperwork_missing" ], "reason": "driver put a condition on the record", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [ "jonathan_tbt" ], "has_url": false } }, { "id": "none-staff_ops-013", "text": "Sir just ignore it, it is AI robot", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.93, "none_reason": "staff_ops", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "sent by dispatch", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-034", "text": "talked,while the driver arrived to the receiver, they found the seal broken,will wait for now", "sender_role": "dispatch", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.8, "none_reason": null, "reported_by_staff": true, "decided_by": "rule", "signals": [ "issue:trailer", "staff_relay" ], "reason": "staff relayed a driver problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-other-028", "text": "Active card", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.88, "none_reason": "other", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "too short to be actionable", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-038", "text": "the safety guy can pls call me", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:contact_request" ], "reason": "lexicon match: contact_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-106", "text": "Drive at night oufffffff \nNo place to park there are a lot of drivers try to find a place", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:parking_problem" ], "reason": "lexicon match: parking_problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-094", "text": "And remember my truck overheats that’s why I couldn’t drive yesterday. I had to sit still so since I’m driving fresh and it was all the way cool please let me drive as long as I can before this thing starts overheating again. I will get my weight when I stop at a truckstop.", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:engine_light" ], "reason": "lexicon match: engine_light", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-014", "text": "They told me to wait", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:facility_problem" ], "reason": "lexicon match: facility_problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-061", "text": "Could you activate my card", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.73, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:pay_request", "request:generic_ask" ], "reason": "lexicon match: pay_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-011", "text": "talked, driver heard air leak, looking for shop", "sender_role": "dispatch", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.8, "none_reason": null, "reported_by_staff": true, "decided_by": "rule", "signals": [ "issue:breakdown", "staff_relay" ], "reason": "staff relayed a driver problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-042", "text": "Call them to pay they are almost done", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:contact_request" ], "reason": "lexicon match: contact_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-040", "text": "They ABS light no work too", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:engine_light" ], "reason": "lexicon match: engine_light", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-staff_ops-000", "text": "@Fuel_dep", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.97, "none_reason": "staff_ops", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "mention-only ping", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [ "fuel_dep" ], "has_url": false } }, { "id": "driver_issue-035", "text": "Is it safe to drive with the Abs light on ?", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:engine_light" ], "reason": "lexicon match: engine_light", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-085", "text": "How do I pay the lumper here?", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.65, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:info_request" ], "reason": "lexicon match: info_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-ack-022", "text": "yes", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.95, "none_reason": "ack", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "acknowledgement / chatter", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-077", "text": "Trl need tire check", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:tire" ], "reason": "lexicon match: tire", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-070", "text": "Can you activate fuel card???", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.73, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:pay_request", "request:generic_ask" ], "reason": "lexicon match: pay_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-012", "text": "bro call me at 06;00 am", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:contact_request" ], "reason": "lexicon match: contact_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-087", "text": "15,25 dollars \n\nZelle on [phone]", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:pay_request" ], "reason": "lexicon match: pay_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-074", "text": "That's the same s*** I went through with the tow truck driver you tell them what they're supposed to be doing and they don't want to do it and one cannot make people do what they don't want to do.", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.71, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:breakdown" ], "reason": "lexicon match: breakdown", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-118", "text": "No start yet", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:breakdown" ], "reason": "lexicon match: breakdown", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-059", "text": "Abs light is not on and the truck is parked", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:engine_light" ], "reason": "lexicon match: engine_light", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-046", "text": "Send paperwork u have when I picked up it’s the same one nothing change", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.65, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:info_request" ], "reason": "lexicon match: info_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-other-024", "text": "Arrived and checked in to waiting list she said it will be 1.5-2 hours", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.5, "none_reason": "other", "reported_by_staff": false, "decided_by": "lexicon", "signals": [], "reason": "no request or problem signal found", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-other-022", "text": "44mils additional to by brooms", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.5, "none_reason": "other", "reported_by_staff": false, "decided_by": "lexicon", "signals": [], "reason": "no request or problem signal found", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-079", "text": "Should I get fuel at the pilot I’m currently at", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.65, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:permission_request" ], "reason": "lexicon match: permission_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-067", "text": "Call me please", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.69, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:contact_request" ], "reason": "lexicon match: contact_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-003", "text": "Spoke to Samson \n\nPer driver:\n\n\nTruck# 843 \n\nHome location: Skokie, IL \nHome time once in 3 weeks \nDriver can drive 800-900 miles in a day\nDriver can drive at night \nNo NY city\n\nPay rate: $0.85/mile with camera\nExperience: 8 years \n\nDocument: US Citizen", "sender_role": "dispatch", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.8, "none_reason": null, "reported_by_staff": true, "decided_by": "rule", "signals": [ "request:home_time", "staff_relay" ], "reason": "staff relayed a driver request", "entities": { "load_numbers": [], "unit_numbers": [ "843" ], "mentions": [], "has_url": false } }, { "id": "none-template-011", "text": "Update for the load# 6173529\nCurrent location: Fincastle, VA 24090\nRolling\n302 miles left to the receiver", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.96, "none_reason": "template", "reported_by_staff": false, "decided_by": "rule", "signals": [ "template:tracking" ], "reason": "tracking template", "entities": { "load_numbers": [ "6173529" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-report-019", "text": "No seal", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.85, "none_reason": "report", "reported_by_staff": false, "decided_by": "rule", "signals": [ "report:seal_missing" ], "reason": "driver put a condition on the record", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-ack-020", "text": "Ok", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.95, "none_reason": "ack", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "acknowledgement / chatter", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-084", "text": "Talk with your PTI department about the Engine check light and DEF system", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:engine_light" ], "reason": "lexicon match: engine_light", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-071", "text": "At 1st he said:\n\"Many big trucks here\".\nBut when i pressed, he could not deny it:\nThey ALL go up onto the curb.\n(Risking a front tire blowout)", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:tire" ], "reason": "lexicon match: tire", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-037", "text": "talked, driver checked in shop to fix air leak", "sender_role": "dispatch", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.8, "none_reason": null, "reported_by_staff": true, "decided_by": "rule", "signals": [ "issue:breakdown", "staff_relay" ], "reason": "staff relayed a driver problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-031", "text": "We go from there engine light is gone", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:engine_light" ], "reason": "lexicon match: engine_light", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-048", "text": "Its a truck accident", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:accident_dot" ], "reason": "lexicon match: accident_dot", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-083", "text": "Yes but they said to wait for the appointment time which is at 9am", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:facility_problem" ], "reason": "lexicon match: facility_problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-template-001", "text": "#missed", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.96, "none_reason": "template", "reported_by_staff": false, "decided_by": "rule", "signals": [ "template:status_tag" ], "reason": "status tag template", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-template-021", "text": "Update for the load # 32293\nThe unit is onsite at the shipper", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.96, "none_reason": "template", "reported_by_staff": false, "decided_by": "rule", "signals": [ "template:tracking" ], "reason": "tracking template", "entities": { "load_numbers": [ "32293" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-template-000", "text": "320 miles left to the receiver \n\nStopped \n\n4805 Maryland Hse, Aberdeen, MD 21001", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.96, "none_reason": "template", "reported_by_staff": false, "decided_by": "rule", "signals": [ "template:tracking" ], "reason": "tracking template", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-004", "text": "Fleet call me please", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:contact_request" ], "reason": "lexicon match: contact_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-016", "text": "Please activate fuel card", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.73, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:pay_request", "request:generic_ask" ], "reason": "lexicon match: pay_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-116", "text": "called and talked : per driver before starting the trip, all the tires were checked and everything was fine. However, during the inspection the inspector found a flat tire", "sender_role": "dispatch", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.8, "none_reason": null, "reported_by_staff": true, "decided_by": "rule", "signals": [ "issue:tire", "staff_relay" ], "reason": "staff relayed a driver problem", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-051", "text": "Have broker...send me the info...who to talk to verify...date", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.65, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:info_request" ], "reason": "lexicon match: info_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-other-002", "text": "Are you mad?\nWhat time is it now?", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.5, "none_reason": "other", "reported_by_staff": false, "decided_by": "lexicon", "signals": [], "reason": "no request or problem signal found", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-other-012", "text": "Who knows Felix number in accounting?", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.5, "none_reason": "other", "reported_by_staff": false, "decided_by": "lexicon", "signals": [ "request:generic_ask" ], "reason": "no request or problem signal found", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-062", "text": "Check with broker what's going on almost 2hrpm shipper never call me to loading my trailer", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.65, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:info_request" ], "reason": "lexicon match: info_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-other-020", "text": "For dlvery", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.88, "none_reason": "other", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "too short to be actionable", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-011", "text": "Fuel?", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.65, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:fuel_request" ], "reason": "lexicon match: fuel_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-template-009", "text": "Update on the load# 2190700\nStatus: rolling\nCL: 2882 N 600 E, Greenfield, IN 46140\n238 miles away from the Del", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.96, "none_reason": "template", "reported_by_staff": false, "decided_by": "rule", "signals": [ "template:tracking" ], "reason": "tracking template", "entities": { "load_numbers": [ "2190700" ], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-057", "text": "Please activate my fuel card", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.73, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:pay_request", "request:generic_ask" ], "reason": "lexicon match: pay_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-088", "text": "Truck broke down at exit", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:breakdown" ], "reason": "lexicon match: breakdown", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-028", "text": "Do I need to stop them? They’ve already hooked up to the trailer?", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.7, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:permission_request", "request:generic_ask" ], "reason": "lexicon match: permission_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-report-028", "text": "No seal", "sender_role": "driver", "group_title": null, "label": "NONE", "confidence": 0.85, "none_reason": "report", "reported_by_staff": false, "decided_by": "rule", "signals": [ "report:seal_missing" ], "reason": "driver put a condition on the record", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-ack-004", "text": "sure", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.95, "none_reason": "ack", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "acknowledgement / chatter", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-staff_ops-029", "text": "exact ETA ?", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.93, "none_reason": "staff_ops", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "sent by dispatch", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_request-010", "text": "As-salamu alaykum brothers. Please fix my clock", "sender_role": "driver", "group_title": null, "label": "DRIVER_REQUEST", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "request:eld_request" ], "reason": "lexicon match: eld_request", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-staff_ops-028", "text": "@henry_fleet1 @albert_fleet1", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.97, "none_reason": "staff_ops", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "mention-only ping", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [ "henry_fleet1", "albert_fleet1" ], "has_url": false } }, { "id": "none-staff_ops-025", "text": "trailer drop off noted", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.93, "none_reason": "staff_ops", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "sent by dispatch", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "none-staff_ops-017", "text": "empty/", "sender_role": "dispatch", "group_title": null, "label": "NONE", "confidence": 0.93, "none_reason": "staff_ops", "reported_by_staff": false, "decided_by": "rule", "signals": [], "reason": "sent by dispatch", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } }, { "id": "driver_issue-062", "text": "Abs light", "sender_role": "driver", "group_title": null, "label": "DRIVER_ISSUE", "confidence": 0.68, "none_reason": null, "reported_by_staff": false, "decided_by": "llm_fallback", "signals": [ "issue:engine_light" ], "reason": "lexicon match: engine_light", "entities": { "load_numbers": [], "unit_numbers": [], "mentions": [], "has_url": false } } ] }