{ "dataset_version": "1.0", "core_version": "0.1.0", "generated_at": "2026-07-22T14:46:33+00:00", "source": "PROD_UNKNOWN_LIST_ALL.csv", "mode": "rules_only", "messages_in": 80645, "groups": 141, "window": { "from": "2026-03-30 15:03:37", "to": "2026-05-24 14:51:03" }, "grouping": { "issue_gap_hours": 48, "request_gap_hours": 24, "context_hours": 6, "merge_issue_hours": 6, "stale_after_hours": 72, "report_lookback_hours": 336 }, "note": "A case is one event: the driver message that opened it plus every message that followed in that group until it was resolved or went quiet. Labels are model output. Phone numbers and emails redacted.", "definitions": { "DRIVER_REQUEST": { "explanation": "The driver is asking for an action to be carried out by dispatch, fleet, safety or another department. The message exists to obtain assistance, information, or approval — the ask is the point of it.", "examples": [ "send address", "call me", "need fuel", "move appointment", "check broker" ] }, "DRIVER_ISSUE": { "explanation": "The driver is reporting a problem or obstacle that has come up during operation. It may well need help too, but the substance of the message is the problem itself.", "examples": [ "truck won't start", "fuel card declined", "flat tire", "no parking", "reefer alarm" ] }, "NONE": { "explanation": "Everything else: acknowledgements, dispatcher and bot templates, office-to-office traffic, and driver status updates that carry neither an ask nor a problem.", "examples": [ "checking", "Load# 0431522 ...", "#ptitruck 1050", "getting unloaded", "10-4" ] }, "report": { "explanation": "A condition the driver puts on the record. Nothing is blocked and nothing is being asked for, so it is not an issue — but if the receiver disputes the load days later, this message is the proof the office was told at pickup. Labelled NONE with none_reason=report, and carried into any later case from the same driver as prior_reports.", "examples": [ "no seal", "no seal provided", "Load is ready no seal", "No paperwork for this load" ] }, "precedence": "A message with both a problem and an ask is an ISSUE. Strip the ask away: if a problem is left standing it is an issue. \"Send me the address\" leaves nothing behind — request. \"Flat tire, send road service\" still leaves a flat tire — issue.", "narrowness": "ISSUE is narrow. Something has to be actually blocked, broken or disputed. \"No seal\" is a driver noting a condition at pickup, not a problem — it only becomes one if the receiver later refuses the load over it, and that refusal is the issue. Naming a defect is not the same as being stopped by one.", "role_rule": "Only the driver's own words produce a label, except when office staff relay a driver's problem or request second-hand (\"called and talked: the truck won't start\"). Those keep the label and are flagged reported_by_staff." }, "issues_summary": { "count": 142, "by_category": { "facility_problem": 35, "accident_dot": 34, "breakdown": 28, "engine_light": 22, "tire": 10, "trailer": 8, "eld_hos": 6, "parking_problem": 4, "hvac_apu": 3, "pay_dispute": 2 }, "by_status": { "open": 8, "resolved": 18, "stale": 116 }, "median_messages": 15, "median_hours": 4.12 }, "requests_summary": { "count": 763, "by_category": { "info_request": 176, "pay_request": 137, "permission_request": 136, "contact_request": 111, "eld_request": 48, "home_time": 45, "fuel_request": 35, "load_request": 31, "appointment_request": 19, "doc_request": 16, "parking_request": 6, "shop_request": 3 }, "by_status": { "open": 88, "resolved": 95, "stale": 580 }, "median_messages": 13, "median_hours": 3.96 }, "issues": [ { "case_id": "ISS-0142", "type": "issue", "categories": [ "facility_problem" ], "group_id": "1003663497514", "group_title": "🟢 1178 DARREN SAINT LOUIS (COMPANY DRIVER) TBT EXPRESS", "driver": "DARREN SAINT LOUIS", "trigger_text": "Nothing you can tell me sir They are closed", "trigger_sender": "Darren Saint Louis", "opened_at": "2026-05-24 01:37:39", "last_at": "2026-05-24 02:14:21", "last_signal_at": "2026-05-24 01:37:39", "resolved_at": null, "status": "open", "duration_hours": 0.61, "message_count": 7, "signal_count": 1, "participants": [ "Darren Saint Louis", "Support team" ], "timeline": [ { "timestamp": "2026-05-24 01:37:39", "sender": "Darren Saint Louis", "role": "driver", "label": "DRIVER_ISSUE", "text": "Nothing you can tell me sir They are closed", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-05-24 01:38:21", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "i asked to drop the loaded trailer but broker said we need to wait their response", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 01:38:33", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "cuz they should sign to the paperwork", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 01:38:39", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "at what time?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 01:44:59", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Bro tomorrow morning they said", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 01:45:12", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "alright", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 02:14:21", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Update for the load# TR-[phone]-01 stopped 3.6 miles away from the DEL Current location:7551 Assateague Dr, Jessup, MD 20794", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0141", "type": "issue", "categories": [ "facility_problem" ], "group_id": "1003247482339", "group_title": "🟢 836 FILMON GEBREYTSADIK (COMPANY DRIVER) TBT EXPRESS", "driver": "FILMON GEBREYTSADIK", "trigger_text": "talked , they are closed and he will check tomorrow morning", "trigger_sender": "Alan Williams", "opened_at": "2026-05-23 02:20:45", "last_at": "2026-05-23 02:20:45", "last_signal_at": "2026-05-23 02:20:45", "resolved_at": null, "status": "open", "duration_hours": 0.0, "message_count": 1, "signal_count": 1, "participants": [ "Alan Williams" ], "timeline": [ { "timestamp": "2026-05-23 02:20:45", "sender": "Alan Williams", "role": "staff_relay", "label": "DRIVER_ISSUE", "text": "talked , they are closed and he will check tomorrow morning", "signals": [ "issue:facility_problem", "staff_relay" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0140", "type": "issue", "categories": [ "engine_light", "breakdown" ], "group_id": "1002114603599", "group_title": "📷 839 MUKUNZI DAN (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MUKUNZI DAN", "trigger_text": "called and talked : Clutch overheated, driver will cool down the truck for 20 minutes", "trigger_sender": "Hardy", "opened_at": "2026-05-22 20:57:24", "last_at": "2026-05-22 23:10:07", "last_signal_at": "2026-05-22 21:27:41", "resolved_at": null, "status": "open", "duration_hours": 2.21, "message_count": 11, "signal_count": 2, "participants": [ "Hardy", "Samuel ⛟", "Justin Carter" ], "timeline": [ { "timestamp": "2026-05-22 20:57:24", "sender": "Hardy", "role": "staff_relay", "label": "DRIVER_ISSUE", "text": "called and talked : Clutch overheated, driver will cool down the truck for 20 minutes", "signals": [ "issue:engine_light", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-05-22 21:27:41", "sender": "Hardy", "role": "staff_relay", "label": "DRIVER_ISSUE", "text": "called and talked : driver tried to roll forward but the truck is not moving because of clutch problem", "signals": [ "issue:breakdown", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-05-22 21:27:57", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "we will tow the truck and trailer to Pilot truck stop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:53:10", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "let us know once towing will arrive @Alden20", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 22:24:05", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "good", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 22:24:08", "sender": "Samuel ⛟", "role": "unknown", "label": "NONE", "text": "@Hardy_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:05:03", "sender": "Justin Carter", "role": "dispatch", "label": "NONE", "text": "Recovery driver is on the way to recover the load @Alden20", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:05:13", "sender": "Justin Carter", "role": "dispatch", "label": "NONE", "text": "Recovery driver: Torrance Turner UNIT: 902 Ph Number: [phone]", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:08:59", "sender": "Samuel ⛟", "role": "unknown", "label": "NONE", "text": "did you drop you trailer already?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:09:49", "sender": "Samuel ⛟", "role": "unknown", "label": "NONE", "text": "1305 Pasadena Fwy, Pasadena, TX 77506 at this location?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:10:07", "sender": "Samuel ⛟", "role": "unknown", "label": "NONE", "text": "@Creed_murphy @Vincenz0_TD", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0139", "type": "issue", "categories": [ "trailer", "breakdown" ], "group_id": "1003518478280", "group_title": "🎀 879 VERONICA LOPEZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "VERONICA LOPEZ", "trigger_text": "The handle for the landing gear is not working", "trigger_sender": "Veronica Lopez", "opened_at": "2026-05-22 19:34:24", "last_at": "2026-05-22 23:57:28", "last_signal_at": "2026-05-22 19:41:48", "resolved_at": "2026-05-22 23:57:28", "status": "resolved", "duration_hours": 4.38, "message_count": 58, "signal_count": 3, "participants": [ "Veronica Lopez", "Mary Watson", "Richard", "Henry", "Joe", "Will Knight", "Tommy Nix" ], "timeline": [ { "timestamp": "2026-05-22 19:34:24", "sender": "Veronica Lopez", "role": "driver", "label": "DRIVER_ISSUE", "text": "The handle for the landing gear is not working", "signals": [ "issue:trailer" ], "is_resolution": false }, { "timestamp": "2026-05-22 19:34:44", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "@Daniel_fleet1 @richard_fleet can you please help", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:35:09", "sender": "Richard", "role": "dispatch", "label": "NONE", "text": "@henry_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:35:45", "sender": "Henry", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:36:45", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Do you have any other trailer in better condition", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:37:13", "sender": "Henry", "role": "dispatch", "label": "NONE", "text": "how do you drop this trailer if handle is not working ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:37:16", "sender": "Veronica Lopez", "role": "driver", "label": "DRIVER_ISSUE", "text": "That trailer is super dirty and the landing gear handle is not working", "signals": [ "issue:trailer" ], "is_resolution": false }, { "timestamp": "2026-05-22 19:37:49", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "NO...please try to understand..I'm picking up a trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:39:17", "sender": "Joe", "role": "dispatch", "label": "NONE", "text": "no other nearby trailers ma'am we will change this trailer after some load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:39:42", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "No ..I can't drive it like that it's a DOt violation", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:40:12", "sender": "Joe", "role": "dispatch", "label": "NONE", "text": "After PU the load we will fix it on the way", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:40:48", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "No ...I told you....I not going to be fixing trailers and not getting paid for my time noooo", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:41:48", "sender": "Veronica Lopez", "role": "driver", "label": "DRIVER_ISSUE", "text": "I just spent 6 hours of my time on Monday and they still giving me a hard time to pay me for my time or day of breakdown", "signals": [ "issue:breakdown" ], "is_resolution": false }, { "timestamp": "2026-05-22 19:45:06", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "What do you want to do?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:45:34", "sender": "Joe", "role": "dispatch", "label": "NONE", "text": "It's Friday 4pm now sister and no any other trailer available nearby, if we have it why to keep it. We will loose whole weekend and Monday (holiday) let's move please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:49:56", "sender": "Henry", "role": "dispatch", "label": "NONE", "text": "Veronica can you try to crank up the landing gear like that", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:54:41", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "The tag light is off", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:54:46", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Not working", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:55:03", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Tires are not in good condition", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:59:16", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Do you have a mechanic around here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:59:35", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Someone that can change you to fix what is not working", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:02:21", "sender": "Henry", "role": "dispatch", "label": "NONE", "text": "yes we have", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:02:29", "sender": "Henry", "role": "dispatch", "label": "NONE", "text": "we can check after pu", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:10:59", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "per GPS, onsite the shipper", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:25:32", "sender": "Henry", "role": "dispatch", "label": "NONE", "text": "Veronica after pu we can check all issues there ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:25:39", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Veronica have you checked in and got a door", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:42:54", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:26:51", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "lemme know your ETA once you start driving to shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:44:10", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 22:01:45", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 22:09:24", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "GTG", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 22:09:42", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "Load # 384194 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-22 22:10:02", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "yes need clear seal number", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 22:11:26", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Clear", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 22:11:55", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "what is seal number ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 22:12:17", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "2738347", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 22:13:16", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "alright", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 22:19:05", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "awesome", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 22:19:17", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "Have a safe trip maam !", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:57:28", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "we are g2g I think", "signals": [], "is_resolution": true } ], "prior_reports": [], "timeline_truncated": 18 }, { "case_id": "ISS-0138", "type": "issue", "categories": [ "breakdown" ], "group_id": "1003769147142", "group_title": "🟢 🎀 1184 SHEREE WALDON (COMPANY DRIVER) TBT EXPRESS", "driver": "SHEREE WALDON", "trigger_text": "The red hose has air leak", "trigger_sender": "Sheree Waldon", "opened_at": "2026-05-22 18:37:00", "last_at": "2026-05-22 19:47:30", "last_signal_at": "2026-05-22 18:37:00", "resolved_at": null, "status": "open", "duration_hours": 1.18, "message_count": 6, "signal_count": 1, "participants": [ "Sheree Waldon", "Support team", "Ali fleet", "Alan Williams" ], "timeline": [ { "timestamp": "2026-05-22 18:37:00", "sender": "Sheree Waldon", "role": "driver", "label": "DRIVER_ISSUE", "text": "The red hose has air leak", "signals": [ "issue:breakdown" ], "is_resolution": false }, { "timestamp": "2026-05-22 18:37:17", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@truckfleet_ali", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 18:40:31", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "check glad hand seal on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 18:53:16", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "Let me see I’m letting it run", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:03:44", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "stop by at the TA or Loves on the way", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:47:30", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Load# 7TR2349 Update Status : Stopped Miles left : 1025", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0137", "type": "issue", "categories": [ "engine_light" ], "group_id": "1003798255967", "group_title": "🎀 5094 CHRISTINE WINTERS (COPMANY DRIVER) ARSLON LLC", "driver": "CHRISTINE WINTERS", "trigger_text": "talked, driver will try to check ABS light, pressing 3 times on the brake pedal or rotating key in the ignition 3 times, and will take video", "trigger_sender": "Daniel", "opened_at": "2026-05-22 17:35:27", "last_at": "2026-05-22 23:13:32", "last_signal_at": "2026-05-22 17:35:27", "resolved_at": null, "status": "open", "duration_hours": 5.63, "message_count": 58, "signal_count": 1, "participants": [ "Daniel", "Christine Btadley", "Steve", "Albert", "Nick_Safety", "Will Knight", "Alvin Carter" ], "timeline": [ { "timestamp": "2026-05-22 17:35:27", "sender": "Daniel", "role": "staff_relay", "label": "DRIVER_ISSUE", "text": "talked, driver will try to check ABS light, pressing 3 times on the brake pedal or rotating key in the ignition 3 times, and will take video", "signals": [ "issue:engine_light", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-05-22 17:41:14", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:42:24", "sender": "Christine Btadley", "role": "dispatch", "label": "NONE", "text": "Let me redo it. They didn't plug my electrical cord back in trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:48:06", "sender": "Christine Btadley", "role": "dispatch", "label": "NONE", "text": "Still no light", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:48:26", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "calling to the shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:50:55", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "Christine they have software, sensors, everything and they can fix it, can u go there ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:54:13", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:08:02", "sender": "Christine Btadley", "role": "dispatch", "label": "NONE", "text": "Arrived", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:17:30", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "called and talked with shop, they will start the work soon", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:18:12", "sender": "Christine Btadley", "role": "dispatch", "label": "NONE", "text": "The mechanic said he doesn't see an issue. He said he'll replace the bulb in a little while to see if that's the problem", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:18:45", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "did he do diagnostics or smth?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:20:30", "sender": "Christine Btadley", "role": "dispatch", "label": "NONE", "text": "No, he came and pooped the light out. He got in truck to check dash and lights and said it should've shown up on dashboard if something was wrong with ABSlight", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:27:00", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "pls lmk once he comes back", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:27:47", "sender": "Christine Btadley", "role": "dispatch", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:40:06", "sender": "Christine Btadley", "role": "dispatch", "label": "NONE", "text": "I had already checked. When I go on hometime before that date, I will take care of it and send you a copy and the DMV", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:40:27", "sender": "Nick_Safety", "role": "dispatch", "label": "NONE", "text": "got it sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:47:03", "sender": "Christine Btadley", "role": "dispatch", "label": "NONE", "text": "The mechanic is back", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:48:10", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "got it lmk once he finish", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:48:32", "sender": "Christine Btadley", "role": "dispatch", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:32:15", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "called and talked with shop, they are still checking trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:32:59", "sender": "Christine Btadley", "role": "dispatch", "label": "NONE", "text": "Yes! They can't find a problem. The light still isn't illuminating", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:33:23", "sender": "Christine Btadley", "role": "dispatch", "label": "NONE", "text": "They checked the fuses under the hood and inside cab", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:33:45", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "yes, i let them check it further", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:50:49", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "lemme know if there any news", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:51:56", "sender": "Christine Btadley", "role": "dispatch", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:27:40", "sender": "Christine Btadley", "role": "dispatch", "label": "NONE", "text": "They can't find anything wrong with trailer. They checked everything and he said he checked the sensors. He said maybe it's the module", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:27:55", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:32:08", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "calling to shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:32:32", "sender": "Christine Btadley", "role": "dispatch", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:39:11", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "paid", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:39:15", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "you can leave now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:39:23", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "checking with trailer dealer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:43:18", "sender": "Christine Btadley", "role": "dispatch", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:45:58", "sender": "Christine Btadley", "role": "dispatch", "label": "NONE", "text": "They won't let me leave. He said it's not paid", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:47:12", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "show them and ask to check on their side", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:48:00", "sender": "Christine Btadley", "role": "dispatch", "label": "NONE", "text": "Hes going to check now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 22:02:30", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "hold on", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 22:02:35", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "come to nearest truck stop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 22:24:03", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:13:32", "sender": "Christine Btadley", "role": "dispatch", "label": "NONE", "text": "Ok, thanks", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 18 }, { "case_id": "ISS-0136", "type": "issue", "categories": [ "breakdown" ], "group_id": "1002718950217", "group_title": "🟢 1059 FAQIR MOHAMMAD HASHEMI (COMPANY DRIVER) – TBT EXPRESS INC", "driver": "FAQIR MOHAMMAD HASHEMI", "trigger_text": "talked , breakdown team couldn't provide temporary plate number , they said need to call back for permit team tomorrow and if it's drop , we will drop at receiver and pick up another empty trailer", "trigger_sender": "Alan Williams", "opened_at": "2026-05-22 00:05:24", "last_at": "2026-05-22 01:24:12", "last_signal_at": "2026-05-22 00:05:24", "resolved_at": null, "status": "open", "duration_hours": 1.31, "message_count": 5, "signal_count": 1, "participants": [ "Alan Williams", "Hashemi" ], "timeline": [ { "timestamp": "2026-05-22 00:05:24", "sender": "Alan Williams", "role": "staff_relay", "label": "DRIVER_ISSUE", "text": "talked , breakdown team couldn't provide temporary plate number , they said need to call back for permit team tomorrow and if it's drop , we will drop at receiver and pick up another empty trailer", "signals": [ "issue:breakdown", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-05-22 00:12:19", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "@Fel1x_acc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 01:22:52", "sender": "Hashemi", "role": "dispatch", "label": "NONE", "text": "No receiving 24h", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 01:23:44", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "okay then we will request new appt time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 01:24:12", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "as of now you can go truck stop", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0135", "type": "issue", "categories": [ "tire" ], "group_id": "1003865384525", "group_title": "817T TARSIS NDAYISHIMIYE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": null, "trigger_text": "I got a flat tire", "trigger_sender": "Tarsis Ndayishimiye", "opened_at": "2026-05-21 20:36:50", "last_at": "2026-05-21 21:26:31", "last_signal_at": "2026-05-21 20:36:50", "resolved_at": "2026-05-21 21:26:31", "status": "resolved", "duration_hours": 0.83, "message_count": 9, "signal_count": 1, "participants": [ "Tarsis Ndayishimiye", "Marcus", "Albert" ], "timeline": [ { "timestamp": "2026-05-21 20:36:50", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "DRIVER_ISSUE", "text": "I got a flat tire", "signals": [ "issue:tire" ], "is_resolution": false }, { "timestamp": "2026-05-21 20:37:33", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "@henry_fleet1 @albert_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 20:37:51", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 20:41:24", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "called and talked with driver, I will look for shop in order to repair the tire", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 21:02:33", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "Tarsis Sir pls go to this shop in order to fix the issue with trl tire, there is minimum waiting time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 21:04:37", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 21:25:50", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "Sir did you arrive? Tarsis", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 21:25:58", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 21:26:31", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "They said that it needs to be replaced", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "ISS-0134", "type": "issue", "categories": [ "eld_hos" ], "group_id": "1003894998914", "group_title": "🟢 🎀1271 BREANNA MORRIS (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "BREANNA MORRIS", "trigger_text": "They're done loading me, I have to pull forward so I can get a photo of the freight. I'm out of time on my clock as well", "trigger_sender": "Breanna Morris", "opened_at": "2026-05-21 19:20:51", "last_at": "2026-05-22 00:08:00", "last_signal_at": "2026-05-21 19:20:51", "resolved_at": "2026-05-22 00:08:00", "status": "resolved", "duration_hours": 4.79, "message_count": 27, "signal_count": 1, "participants": [ "Breanna Morris", "Update Team", "Jack", "Ali", "Hardy", "Nolan Hunt" ], "timeline": [ { "timestamp": "2026-05-21 19:20:51", "sender": "Breanna Morris", "role": "driver", "label": "DRIVER_ISSUE", "text": "They're done loading me, I have to pull forward so I can get a photo of the freight. I'm out of time on my clock as well", "signals": [ "issue:eld_hos" ], "is_resolution": false }, { "timestamp": "2026-05-21 19:21:21", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 19:25:08", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 19:26:00", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "If i get it right there is no seal", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 19:26:07", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "am i right?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 19:26:39", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "No seal", "signals": [ "report:seal_missing" ], "is_resolution": false }, { "timestamp": "2026-05-21 19:30:38", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Load# 205895 Picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-21 20:33:42", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "Load# 553288353 PU-time from: 05/22/2026 06:00 EDT PU-time to: 05/22/2026 13:00 EDT PU-shipper: Technibilt Cari All PU-address: 700 Technibilt Dr Newton, NC 28658 Note: Live Load ——————————————————", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-21 22:49:30", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "I just showed up at the place for the oil change and he told me they don't do them past 2 pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 22:50:40", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Michael_Oil_Samsara @Hardy_fleet @Tony_fleet1 @Will_Fleet2", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 22:52:30", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "will send another address", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 22:55:26", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Also im under an hr on my clock", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 22:55:34", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 22:57:19", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "here another address for oil change", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 22:58:00", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Headed there now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 23:04:15", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 23:46:06", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Im here at ta for the oil change. Whats the form of payment?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 23:46:21", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@Hardy_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 23:46:33", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "we have TA account", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 23:46:41", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "i will call them", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 23:46:47", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "are you inside ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 23:46:48", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 23:46:51", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 23:46:58", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 23:47:01", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "them", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 00:00:56", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "called and talked : provided account for oil change", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 00:08:00", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "They sent the estimate over. Once approved they will pull the truck in", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "ISS-0133", "type": "issue", "categories": [ "accident_dot" ], "group_id": "1003837427210", "group_title": "🟢 🎀 1317 CHISOLM LATRESE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "CHISOLM LATRESE", "trigger_text": "talked, explained, will check on her citation", "trigger_sender": "Russell", "opened_at": "2026-05-21 17:25:38", "last_at": "2026-05-21 20:29:01", "last_signal_at": "2026-05-21 17:25:38", "resolved_at": null, "status": "open", "duration_hours": 3.06, "message_count": 10, "signal_count": 1, "participants": [ "Russell", "Ryan Clark", "LaTrese Chisolm", "Ali", "JORDAN", "Delroy" ], "timeline": [ { "timestamp": "2026-05-21 17:25:38", "sender": "Russell", "role": "staff_relay", "label": "DRIVER_ISSUE", "text": "talked, explained, will check on her citation", "signals": [ "issue:accident_dot", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-05-21 18:24:40", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@Sam_fleeet @john_pti @Vincenz0_TD", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:40:58", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "Guys not going to lie I’m getting unhappy with this company. Yall cool but I’m trying to figure out what going. Every turn I’m getting money taken and I haven’t recieved any detention pay for loads w", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:41:49", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "tell me the load numbers about detention fee", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:41:57", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@JORDAN_ACC @Fel1x_acc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:42:00", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "i will try to figure it out ma;am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:42:21", "sender": "JORDAN", "role": "dispatch", "label": "NONE", "text": "@russell_safety @Jacob_safety", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:44:02", "sender": "Russell", "role": "dispatch", "label": "NONE", "text": "we've just talked and i told u that im gonna check CSA system through the DATA Q, and if we have got report of this violation then i will send all information that u asking for.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 20:28:52", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #552 Amount: For a Full Tank Address: 3140 OH-350 Lebanon , OH 45036 Interstate: I-71, Exit 32 Distance: 58 miles Map link: https://www.google.com/maps/search/?api=1&query=", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-21 20:29:01", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "LaTrese lets refuel at this Fuel stop ma'am", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0132", "type": "issue", "categories": [ "facility_problem" ], "group_id": "1003822858962", "group_title": "🟢 🎀 1306 SHAW TEMEKA (COMPANY DRIVER) TBT EXPRESS", "driver": "SHAW TEMEKA", "trigger_text": "They wont take it", "trigger_sender": "Temeka Shaw", "opened_at": "2026-05-21 16:54:14", "last_at": "2026-05-23 14:11:47", "last_signal_at": "2026-05-23 13:58:23", "resolved_at": "2026-05-23 14:11:47", "status": "resolved", "duration_hours": 45.29, "message_count": 12, "signal_count": 3, "participants": [ "Temeka Shaw", "Mark", "James Specter", "Ali fleet" ], "timeline": [ { "timestamp": "2026-05-21 16:54:14", "sender": "Temeka Shaw", "role": "driver", "label": "DRIVER_ISSUE", "text": "They wont take it", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-05-21 16:56:00", "sender": "Temeka Shaw", "role": "driver", "label": "DRIVER_ISSUE", "text": "Mark they wont take it", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-05-21 16:56:12", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "checking with broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 16:56:21", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "waiting for New appt for yoou Temeka", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 20:21:56", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "Team, got this from our customer rep. This it earliest available that we got. confirmed 5/22 at 16:30 T380213204207", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 20:23:43", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "CAlling and informed", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 13:58:23", "sender": "Temeka Shaw", "role": "driver", "label": "DRIVER_ISSUE", "text": "It was 2 trucks in front of me lastnight when they closed", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-05-23 14:05:44", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@truckfleet_ali advise, pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 14:06:30", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "what abt now ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 14:09:15", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "They waiting on yall to approval", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 14:09:51", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 14:11:47", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "approved", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "ISS-0131", "type": "issue", "categories": [ "accident_dot" ], "group_id": "1003903534738", "group_title": "🎀 883 SHELI ALLEN (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "SHELI ALLEN", "trigger_text": "I just had an accident", "trigger_sender": "Sheli Allen", "opened_at": "2026-05-21 10:25:06", "last_at": "2026-05-21 16:32:13", "last_signal_at": "2026-05-21 11:22:21", "resolved_at": null, "status": "open", "duration_hours": 6.12, "message_count": 41, "signal_count": 4, "participants": [ "Sheli Allen", "Thomas", "draco", "Bob Hamilton", "Leo", "Joseph", "Antony" ], "timeline": [ { "timestamp": "2026-05-21 10:25:06", "sender": "Sheli Allen", "role": "driver", "label": "DRIVER_ISSUE", "text": "I just had an accident", "signals": [ "issue:accident_dot" ], "is_resolution": false }, { "timestamp": "2026-05-21 10:26:04", "sender": "Thomas", "role": "dispatch", "label": "NONE", "text": "Calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 10:39:38", "sender": "Thomas", "role": "dispatch", "label": "NONE", "text": "Called and talked, we are gonna exchange information", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 10:46:21", "sender": "Thomas", "role": "dispatch", "label": "NONE", "text": "Sheli still waiting for the pictures", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 10:51:04", "sender": "Thomas", "role": "dispatch", "label": "NONE", "text": "what did the other driver say? is he gonna call police?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 10:51:19", "sender": "Thomas", "role": "dispatch", "label": "NONE", "text": "Sheli", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 10:56:23", "sender": "Thomas", "role": "dispatch", "label": "NONE", "text": "Calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 10:57:13", "sender": "Thomas", "role": "dispatch", "label": "NONE", "text": "Sheli gonna call you back soon", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 10:57:31", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "Yes he did", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 10:57:45", "sender": "Thomas", "role": "dispatch", "label": "NONE", "text": "let me know when police is gonna arrive", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 10:57:49", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "He did not want to give his insurance", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 10:57:54", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 11:09:30", "sender": "Sheli Allen", "role": "driver", "label": "DRIVER_ISSUE", "text": "The police are here", "signals": [ "issue:accident_dot" ], "is_resolution": false }, { "timestamp": "2026-05-21 11:10:32", "sender": "Thomas", "role": "dispatch", "label": "NONE", "text": "Calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 11:16:09", "sender": "Thomas", "role": "staff_relay", "label": "DRIVER_ISSUE", "text": "Called and talked, police is here, requested for officer's information", "signals": [ "issue:accident_dot", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-05-21 11:17:09", "sender": "Thomas", "role": "dispatch", "label": "NONE", "text": "Calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 11:22:21", "sender": "Thomas", "role": "staff_relay", "label": "DRIVER_ISSUE", "text": "Called and talked, driver is gonna send police information", "signals": [ "issue:accident_dot", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-05-21 11:30:06", "sender": "Thomas", "role": "dispatch", "label": "NONE", "text": "we need his Badge number and department information", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 11:38:21", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "Ok, in line to get fuel now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 11:39:35", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 11:56:21", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "TY", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 12:05:27", "sender": "Bob Hamilton", "role": "dispatch", "label": "NONE", "text": "THE LOAD IS CANCELED", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 12:12:15", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "😢", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 12:23:38", "sender": "Bob Hamilton", "role": "dispatch", "label": "NONE", "text": "Load# 8903545 Note: Live loading 🔘PICK UP: 05/21 10:00 EDT NEFCO HQ 411 Burnham St East Hartford, CT 06108 PU # —————————————————— Note: Live unload 🔘DELIVERY: 05/22 08:00 EDT strict!!! Nefco", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-21 12:23:41", "sender": "Bob Hamilton", "role": "dispatch", "label": "NONE", "text": "Sheli pls confirm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 12:26:38", "sender": "Leo", "role": "dispatch", "label": "NONE", "text": "299 + tr # NS536293 hooked @Joseph_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 12:30:08", "sender": "Joseph", "role": "dispatch", "label": "NONE", "text": "299 + tr NS536293 Picked up by : SHELI ALLEN Location: Manchester, CT Time:5/21 Condition: no video Docs: -", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-21 12:30:20", "sender": "Joseph", "role": "dispatch", "label": "NONE", "text": "send me trailer PTI video Sheli", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 13:45:26", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "per GPS the truck is onsite at PU", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 13:45:33", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "Good morning Sheli miss, how are you doing ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 13:45:42", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "have you checked in at the shipper successfully ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 14:53:25", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "So sorry, yes. Arrived, backed into dock & getting loaded.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 16:23:59", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "Loaded", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 16:24:20", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 16:29:38", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "no freight pictures ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 16:30:03", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "They sealed it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 16:30:07", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 16:30:08", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "one moment", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 16:31:57", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "CAT Scale, 1875 Meriden-Waterbury Turnpike, Milldale, CT 06467", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 16:32:13", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "Load# 8903545 - has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 1 }, { "case_id": "ISS-0130", "type": "issue", "categories": [ "parking_problem" ], "group_id": "1003853280653", "group_title": "🟡 1107 RODRIGUEZ JOSEPH (COMPANY DRIVER) TBT EXPRESS INC", "driver": "RODRIGUEZ JOSEPH", "trigger_text": "Now I can’t find no parking at this time", "trigger_sender": "Rodriguez Joseph", "opened_at": "2026-05-21 01:43:13", "last_at": "2026-05-21 02:00:59", "last_signal_at": "2026-05-21 01:43:13", "resolved_at": null, "status": "stale", "duration_hours": 0.3, "message_count": 18, "signal_count": 1, "participants": [ "Rodriguez Joseph", "Alan Williams", "Ethan", "Support team" ], "timeline": [ { "timestamp": "2026-05-21 01:43:13", "sender": "Rodriguez Joseph", "role": "driver", "label": "DRIVER_ISSUE", "text": "Now I can’t find no parking at this time", "signals": [ "issue:parking_problem" ], "is_resolution": false }, { "timestamp": "2026-05-21 01:43:42", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "does trailer have dot paper ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:43:52", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "@Ethan_td", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:45:25", "sender": "Ethan", "role": "dispatch", "label": "NONE", "text": "Send few tires close / brakes video and docs as well pls, without docs we can not roll", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:46:22", "sender": "Rodriguez Joseph", "role": "driver", "label": "NONE", "text": "3088", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:48:41", "sender": "Rodriguez Joseph", "role": "driver", "label": "NONE", "text": "It’s to dark I can’t make video", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:49:39", "sender": "Rodriguez Joseph", "role": "driver", "label": "NONE", "text": "I don’t see no paper in the trailer box", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:51:59", "sender": "Rodriguez Joseph", "role": "driver", "label": "NONE", "text": "Talk to me please what I have to do", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:52:15", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "i am requesting from the broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:52:32", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "we are working on a load for you, could you go to truck stop for now pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:53:39", "sender": "Rodriguez Joseph", "role": "driver", "label": "NONE", "text": "The one I see it’s 38miles petro truck stop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:54:03", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "do they let you to stay at the receiver?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:54:32", "sender": "Rodriguez Joseph", "role": "driver", "label": "NONE", "text": "No boss only for bobtail", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:55:20", "sender": "Rodriguez Joseph", "role": "driver", "label": "NONE", "text": "Let me ask if I can drop the trailer again", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:56:56", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "tomorrow we should get empty trailer again boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:57:02", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "better we should not drop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:57:53", "sender": "Rodriguez Joseph", "role": "driver", "label": "NONE", "text": "So let start rolling I don’t know", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 02:00:59", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "if we drop the trailer then you might lose time to find another empty trailer boss", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0129", "type": "issue", "categories": [ "accident_dot" ], "group_id": "1003959799927", "group_title": "🟡 1357 MEHTAB DAATLA (COMPANY DRIVER) TBT EXPRESS", "driver": "MEHTAB DAATLA", "trigger_text": "It doesnt have dot inspection paper", "trigger_sender": "Mehtab Daatla", "opened_at": "2026-05-20 23:55:48", "last_at": "2026-05-20 23:59:18", "last_signal_at": "2026-05-20 23:55:48", "resolved_at": null, "status": "stale", "duration_hours": 0.06, "message_count": 7, "signal_count": 1, "participants": [ "Mehtab Daatla", "Ethan", "Support team" ], "timeline": [ { "timestamp": "2026-05-20 23:55:48", "sender": "Mehtab Daatla", "role": "driver", "label": "DRIVER_ISSUE", "text": "It doesnt have dot inspection paper", "signals": [ "issue:accident_dot" ], "is_resolution": false }, { "timestamp": "2026-05-20 23:56:00", "sender": "Ethan", "role": "dispatch", "label": "NONE", "text": "@sp_team_tbt pls inform the broker also request DOT paper pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 23:56:59", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "delivery address is not matching, could u ask about it from them pl", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 23:57:08", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Is this trailer gtg", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 23:58:22", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 23:59:13", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "yes, i will send DOT paperwork", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 23:59:18", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "nvm all good", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0128", "type": "issue", "categories": [ "engine_light" ], "group_id": "1002516426425", "group_title": "📷 781 LUD BLITZ WIDG PAYOUTE (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "LUD BLITZ WIDG PAYOUTE", "trigger_text": "called and talked : driver will roll to this shop after del, we should check coolant leak on the truck", "trigger_sender": "Hardy", "opened_at": "2026-05-20 23:19:02", "last_at": "2026-05-21 02:51:20", "last_signal_at": "2026-05-20 23:19:02", "resolved_at": null, "status": "stale", "duration_hours": 3.54, "message_count": 3, "signal_count": 1, "participants": [ "Hardy", "Blake", "Michael" ], "timeline": [ { "timestamp": "2026-05-20 23:19:02", "sender": "Hardy", "role": "staff_relay", "label": "DRIVER_ISSUE", "text": "called and talked : driver will roll to this shop after del, we should check coolant leak on the truck", "signals": [ "issue:engine_light", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-05-20 23:28:19", "sender": "Blake", "role": "dispatch", "label": "NONE", "text": "Update for the Load# 143635955 Status: rolling CL:I 90;I 94, Town of Caledonia, WI Miles left : 224", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-21 02:51:20", "sender": "Michael", "role": "dispatch", "label": "NONE", "text": "Load # 143635955 Current location: 5105 Freitag Dr, Menomonie, WI 54751 Status: Rolling GPS is showing 58 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0127", "type": "issue", "categories": [ "facility_problem", "accident_dot" ], "group_id": "1002281369010", "group_title": "🟢 📷 1024 JOAO MARTINS (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "JOAO MARTINS", "trigger_text": "They called me again they told me to wait to see what they can do because this load is from yesterday", "trigger_sender": "Joao Martins", "opened_at": "2026-05-20 14:33:04", "last_at": "2026-05-21 03:16:16", "last_signal_at": "2026-05-20 22:59:55", "resolved_at": null, "status": "stale", "duration_hours": 12.72, "message_count": 40, "signal_count": 4, "participants": [ "Joao Martins", "Jack", "Update Team", "Ryan Clark", "Ali", "James", "Malcolm", "Fredo Peterson", "Nolan Hunt" ], "timeline": [ { "timestamp": "2026-05-20 14:33:04", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_ISSUE", "text": "They called me again they told me to wait to see what they can do because this load is from yesterday", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-05-20 14:33:09", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "I'm on the line with the broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 14:33:30", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "oh ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 14:33:52", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "This load is late is from yesterday that's why", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 14:34:14", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "oh ok that's great", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 14:41:08", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Just waiting on them", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 15:26:50", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Still waiting to be called", "signals": [ "issue:detention" ], "is_resolution": false }, { "timestamp": "2026-05-20 15:38:03", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Office lady just called said ,she doesn't have eta but when he has a door she'll let me know", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 15:39:05", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:09:57", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Door 30", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:38:29", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Joao loading ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:38:57", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Waiting on the dock", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:58:42", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Joao got dock boss ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:32:32", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "What you mean?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:32:45", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "I said i was already docked waiting", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:32:51", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "i mean loading bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:32:52", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "sorry", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:32:57", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Still same here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:33:30", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "I'm since 1 hours ago they didn't even touched me yet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:34:19", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:52:04", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #157 Amount: For a Full Tank Address: 1200 South Hillcrest Sulphur Springs , TX 75482 Interstate: I-30, Exit 122 Distance: 73 miles Map link: https://www.google.", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-20 18:52:12", "sender": "James", "role": "dispatch", "label": "NONE", "text": "1024 Joao lets refuel at this pilot brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 19:20:56", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 19:25:10", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Load# 31416-60058 Picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-20 19:51:10", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_ISSUE", "text": "Stop by the police", "signals": [ "issue:accident_dot" ], "is_resolution": false }, { "timestamp": "2026-05-20 19:51:18", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 19:51:20", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "@Jacob_safety", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 19:51:37", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Local", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 19:51:50", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@Mason_Safety @safety_wade", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 19:51:55", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Mason_Safety", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 19:52:57", "sender": "Fredo Peterson", "role": "dispatch", "label": "NONE", "text": "let us know when you get any paperwork", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 20:01:37", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@fredosamsara", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 20:02:51", "sender": "Fredo Peterson", "role": "dispatch", "label": "NONE", "text": "pls send clear picture", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 20:10:45", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_ISSUE", "text": "I was stopped by a local police officer shortly after leaving the facility (about 5 minutes after departure). This was not related to any truck inspection or mechanical issue, and there were no violat", "signals": [ "issue:accident_dot" ], "is_resolution": false }, { "timestamp": "2026-05-20 20:11:19", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@fredosamsara", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 20:11:57", "sender": "Fredo Peterson", "role": "dispatch", "label": "NONE", "text": "got it, we will figure out", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 20:12:11", "sender": "Fredo Peterson", "role": "dispatch", "label": "NONE", "text": "pls send clear picture of citation paper Joao", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 20:15:01", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "He's a dick head cop didn't explain anything to me he told me to read it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:59:55", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_ISSUE", "text": "I couldn’t i was distracted by the police I got pulles over, I usually do. I don't have a computer only phone for yoy guys is much easier", "signals": [ "issue:accident_dot" ], "is_resolution": false }, { "timestamp": "2026-05-21 03:16:16", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Load# 31416-60058 Rolling CL: I-40, North Little Rock, AR 72117, USA 1497 miles left to the receiver", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0126", "type": "issue", "categories": [ "hvac_apu" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "I told you apu is broken again", "trigger_sender": "mario santos", "opened_at": "2026-05-20 12:03:39", "last_at": "2026-05-20 16:47:07", "last_signal_at": "2026-05-20 12:03:39", "resolved_at": null, "status": "stale", "duration_hours": 4.72, "message_count": 28, "signal_count": 1, "participants": [ "mario santos", "Adam", "Antony", "Fuel Department", "Dale", "Will Knight" ], "timeline": [ { "timestamp": "2026-05-20 12:03:39", "sender": "mario santos", "role": "driver", "label": "DRIVER_ISSUE", "text": "I told you apu is broken again", "signals": [ "issue:hvac_apu" ], "is_resolution": false }, { "timestamp": "2026-05-20 12:07:01", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "$80 bucks for a jump", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:11:04", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "can you please send me video of dashboard ? I wanna see the engine sound when you start the engine", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:11:06", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "@RioDogg", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:11:30", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Hold on he is going to do it for free", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:11:44", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "All good once you jumps I’m rolling", "signals": [ "negation" ], "is_resolution": false }, { "timestamp": "2026-05-20 12:12:16", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "I just wanna make sure it is really battery issue", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:12:30", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "sometimes it can be different problem", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:13:52", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "It is battery issue sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:15:23", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Yes we will need new battery’s", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:16:14", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "let me check", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:16:40", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "did service jump it yet ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:16:54", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Doing it now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:17:12", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:17:24", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "yes, it is definitely low battery", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:17:36", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "That’s all it is", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:17:51", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "I know how to keep it from losing battery sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:19:56", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Okay so I been leaving the inverter on while I sleep , that drains the battery when the truck is off . At night I need to cut off the inverter . That’s what been killing the battery’s when I’m on hom", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:21:18", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "right", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 13:23:05", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "Update for the load# 8890808 Status: Rolling Current location: Burlington, NC 27215 872 miles left to the delivery", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-20 14:21:26", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "talked: driver will turn off inverter at night to avoid low battery issues", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 14:29:38", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #4619 Amount: For a Full Tank Address: 1318 East Lee Highway Wytheville , VA 24382 Interstate: I-81/I-77, Exit 77 Distance: 60 miles Map link: https://www.google", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-20 14:29:44", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "@RioDogg it should be on your way, pls get fuel from this pilot", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 15:28:32", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Turn on fuel card", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 15:28:35", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 15:28:45", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "done", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:20:53", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "Update for the load# 8890808 Status: Rolling Current location: Bland, VA 24315 723 miles left to the delivery", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-20 16:47:07", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "@TomHall_95 @billyhopkins95 is he gonna come to office after DEL?", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0125", "type": "issue", "categories": [ "facility_problem" ], "group_id": "1003427576151", "group_title": "🎀 758 DANIELA RAMIREZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "DANIELA RAMIREZ", "trigger_text": "I will check in the morning because the gate is closed", "trigger_sender": "Daniela Ramirez", "opened_at": "2026-05-20 06:24:41", "last_at": "2026-05-20 12:12:31", "last_signal_at": "2026-05-20 06:24:41", "resolved_at": null, "status": "stale", "duration_hours": 5.8, "message_count": 20, "signal_count": 1, "participants": [ "Daniela Ramirez", "Austin", "Ali Walker", "Patrick Jane" ], "timeline": [ { "timestamp": "2026-05-20 06:24:41", "sender": "Daniela Ramirez", "role": "driver", "label": "DRIVER_ISSUE", "text": "I will check in the morning because the gate is closed", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-05-20 06:25:06", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "They open at 8 am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 06:31:20", "sender": "Austin", "role": "dispatch", "label": "NONE", "text": "noted thank you for update", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 11:28:34", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Good morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 11:28:44", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "The gate is open, gonna check in", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 11:53:48", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Dock 1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 11:54:12", "sender": "Ali Walker", "role": "dispatch", "label": "NONE", "text": "Good morning Daniela", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 11:54:21", "sender": "Ali Walker", "role": "dispatch", "label": "NONE", "text": "Thank you for Update", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 11:57:26", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Getting unloaded now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:02:27", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Delivered", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:02:50", "sender": "Ali Walker", "role": "dispatch", "label": "NONE", "text": "Load# 8868219 has been completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-20 12:09:36", "sender": "Patrick Jane", "role": "dispatch", "label": "NONE", "text": "Load# [phone] PO# 2814486 / 205524889 / [phone]-50 / / 44383302 Note: Live Loading PU-time: 05/20/2026 10:00 AM PU-address: Golden Boy Foods Troy Al 101 Hudson Street, Troy, AL 3", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-20 12:09:42", "sender": "Patrick Jane", "role": "dispatch", "label": "NONE", "text": "Here's the load info Daniela", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:09:45", "sender": "Patrick Jane", "role": "dispatch", "label": "NONE", "text": "pls confirm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:09:53", "sender": "Patrick Jane", "role": "dispatch", "label": "NONE", "text": "Good morning Daniela", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:09:55", "sender": "Patrick Jane", "role": "dispatch", "label": "NONE", "text": "how r u today?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:11:35", "sender": "Ali Walker", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:12:24", "sender": "Ali Walker", "role": "dispatch", "label": "NONE", "text": "called:talked", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:12:28", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Good morning good good", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:12:31", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Confirm", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0124", "type": "issue", "categories": [ "breakdown" ], "group_id": "1003979865169", "group_title": "🟢 🎀 1193 MESHIA MOORE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "MESHIA MOORE", "trigger_text": "9 hours in the shop for me to have no air and still have a air leak 🤦🏽‍♀️", "trigger_sender": "Tru Harris", "opened_at": "2026-05-19 21:13:06", "last_at": "2026-05-20 03:12:33", "last_signal_at": "2026-05-19 21:13:06", "resolved_at": null, "status": "stale", "duration_hours": 5.99, "message_count": 12, "signal_count": 1, "participants": [ "Tru Harris", "Ali", "Fredo Peterson", "Nolan Hunt", "James" ], "timeline": [ { "timestamp": "2026-05-19 21:13:06", "sender": "Tru Harris", "role": "unknown", "label": "DRIVER_ISSUE", "text": "9 hours in the shop for me to have no air and still have a air leak 🤦🏽‍♀️", "signals": [ "issue:breakdown" ], "is_resolution": false }, { "timestamp": "2026-05-19 22:54:19", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Cut this damn camera off 5 over is no reason to keep going off", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 22:54:37", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@fredosamsara @Stanleysamsara", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 22:55:02", "sender": "Fredo Peterson", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 00:48:17", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Fuel is $6.07 here we can’t get full", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 00:48:24", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "@Jamesfuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 00:48:34", "sender": "James", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 00:49:42", "sender": "James", "role": "dispatch", "label": "NONE", "text": "ma'am we can not get full tank", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 00:50:12", "sender": "James", "role": "dispatch", "label": "NONE", "text": "price is not good with discount", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 00:55:36", "sender": "James", "role": "dispatch", "label": "NONE", "text": "active 30 gallons", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 00:57:18", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Can yall help me understand why we only get 30 gallons…more stops adds more time to the delivery time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 03:12:33", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "Load# 553513057 Rolling CL: Applegreen Electric, Towpath Service Plaza, 10037 Broadview Rd, Broadview Heights, OH 44147, United States 441 miles left to the receiver", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0123", "type": "issue", "categories": [ "trailer" ], "group_id": "1003530222198", "group_title": "🔴 1068 CARLO LEBRUN (COMPANY DRIVER) TBT EXPRESS", "driver": "CARLO LEBRUN", "trigger_text": "Brother trailer bad condition", "trigger_sender": "carlo Lebrun", "opened_at": "2026-05-19 18:02:51", "last_at": "2026-05-19 23:10:17", "last_signal_at": "2026-05-19 18:02:51", "resolved_at": null, "status": "stale", "duration_hours": 5.12, "message_count": 35, "signal_count": 1, "participants": [ "carlo Lebrun", "Support team" ], "timeline": [ { "timestamp": "2026-05-19 18:02:51", "sender": "carlo Lebrun", "role": "driver", "label": "DRIVER_ISSUE", "text": "Brother trailer bad condition", "signals": [ "issue:trailer" ], "is_resolution": false }, { "timestamp": "2026-05-19 18:03:10", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "i know that's why i need its video", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:08:20", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "what is the trailer number ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:08:44", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "166317", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:09:09", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "i need a picture", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:12:29", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "pls standby there", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:12:36", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "Okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:31:15", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:31:26", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "have your phone be active", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:31:34", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "roadservice will call you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:34:59", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:38:07", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "talked", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:34:08", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "carlo pls let us know once they are done", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:35:00", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "I never see anyone came to help brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:35:12", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "did they provide the ETA ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:35:23", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "Nop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:38:20", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "Okay still rhere", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 21:06:18", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "Mudflaps will be fix now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 21:06:36", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "great noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 21:11:30", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 21:43:25", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "Did call tire guys", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 21:44:28", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "yea they should be on the way", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 21:44:41", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "did you receive a call from them?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 21:44:48", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "Not yet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 22:21:08", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "Where are they leaving from", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-19 22:23:34", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "i do not know brother, but they should come to your address", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 22:27:17", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "I’ve been waiting here for an 6 hours and they are still on the way. Do you think it’s good for me to stay sitting in the truck?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 22:27:50", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "nope brother it is not good for sure, lemme push them for you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 22:27:58", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "let's see what is going on here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 22:29:06", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "And you say should be on the way", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 22:30:13", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "service was requested for both tire and mudflap, tire service takes some time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 22:45:51", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "A yard jockey driver told me there is no overnight here, and I’m not even driving this trailer, but it’s almost 7 pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 23:09:49", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "just talked with them they said sorry for late and doing best to send person to fix the tire", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 23:10:09", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "said they will call to your number", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 23:10:17", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "pls do not miss the call", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0122", "type": "issue", "categories": [ "accident_dot" ], "group_id": "1003867935174", "group_title": "🟢 1200 PETER PIERRE (COMPANY DRIVER) TBT EXPRESS INC", "driver": "PETER PIERRE", "trigger_text": "Pennsylvania state police", "trigger_sender": "peter Pierre", "opened_at": "2026-05-19 03:47:42", "last_at": "2026-05-19 20:17:56", "last_signal_at": "2026-05-19 17:14:00", "resolved_at": null, "status": "stale", "duration_hours": 16.5, "message_count": 51, "signal_count": 2, "participants": [ "peter Pierre", "Stanley Hayes", "Fredo Peterson", "Garry", "Ali fleet", "Martin", "Timaa", "James Specter", "Jacob Safety", "Support team" ], "timeline": [ { "timestamp": "2026-05-19 03:47:42", "sender": "peter Pierre", "role": "driver", "label": "DRIVER_ISSUE", "text": "Pennsylvania state police", "signals": [ "issue:accident_dot" ], "is_resolution": false }, { "timestamp": "2026-05-19 03:47:44", "sender": "Stanley Hayes", "role": "dispatch", "label": "NONE", "text": "PA state police", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 03:54:49", "sender": "Fredo Peterson", "role": "dispatch", "label": "NONE", "text": "send more photos ASAP peter", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 04:17:21", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "Hello MrPeter Please provide photos and one full video of all damaged parts of the trailer once you are available.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 05:16:49", "sender": "peter Pierre", "role": "driver", "label": "NONE", "text": "I’m at the yard. The guy tells me the office will be open at 8 in the morning and he also tells me that they do work on truck so I’ll let you guys think about it. If You guys want them to work on th", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 05:17:26", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "@truckfleet_ali", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 05:18:33", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "please do not forget to send full video of the trailer in the morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 05:18:46", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "Sure, will check with them in the morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 05:21:02", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #298 Amount: For a 40 gallons Address: 1114 State Route 93 Drums , PA 18222 Interstate: I-80/81/PA 93, Exit 256 Distance: 198 miles Map link: https://www.google.", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-19 05:21:15", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "peter lets refuel at this pilot", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 09:40:32", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "Load# 154049 Driver was involved in an incident and the truck is not drivable, damaged brake chamber. The truck and trailer have been towed to the tow yard. Repairs will be completed in this morning", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-19 17:14:00", "sender": "peter Pierre", "role": "driver", "label": "DRIVER_ISSUE", "text": "Listen man it’s clear and simple. I’m willing to help you guys, but I’m not gonna take the risk driving the truck like this if I get pulled over it’s also gonna hit my CDL just like it’s gonna hit the", "signals": [ "issue:accident_dot" ], "is_resolution": false }, { "timestamp": "2026-05-19 17:15:21", "sender": "Timaa", "role": "dispatch", "label": "NONE", "text": "1 moment", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 17:16:09", "sender": "peter Pierre", "role": "driver", "label": "NONE", "text": "You keep telling me they’re gonna close at three, but you completely ignore the message regarding the mud flap you only looking for your best interest at this moment. I’m drug free I can do the drug a", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 17:17:35", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@Tim_Safety will advise now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 17:25:02", "sender": "Jacob Safety", "role": "dispatch", "label": "NONE", "text": "found a taxi", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 17:25:07", "sender": "Jacob Safety", "role": "dispatch", "label": "NONE", "text": "waiting for him to confirm the ride", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 17:25:14", "sender": "Jacob Safety", "role": "dispatch", "label": "NONE", "text": "be in front of the truck please peter", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 17:25:21", "sender": "Jacob Safety", "role": "dispatch", "label": "NONE", "text": "i will send a taxi over there", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 17:25:25", "sender": "peter Pierre", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 17:45:54", "sender": "peter Pierre", "role": "driver", "label": "NONE", "text": "So I’m just sitting here wasting time when you guys can just send me to shop", "signals": [ "issue:detention" ], "is_resolution": false }, { "timestamp": "2026-05-19 17:46:32", "sender": "peter Pierre", "role": "driver", "label": "NONE", "text": "Now remember I still 500 miles to drop off", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 17:47:19", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@truckfleet_ali advise, pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 17:48:19", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "one more time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 17:48:30", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "after passing tests", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 17:49:22", "sender": "peter Pierre", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:06:58", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "peter come to this shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:07:12", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "1.6 miles away from you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:07:20", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "lmk once you get ther e", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:10:28", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "talked driver is bringing trl as well, we will fix the damaged part", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:26:37", "sender": "peter Pierre", "role": "driver", "label": "NONE", "text": "I’m the shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:26:50", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@truckfleet_ali advise, pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:26:56", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "check in", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:27:05", "sender": "peter Pierre", "role": "driver", "label": "NONE", "text": "You guys go ahead and give the shop a call and do you guys want the truck in the trailer in the same bill?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:27:37", "sender": "peter Pierre", "role": "driver", "label": "NONE", "text": "Yeah, just go ahead. Give them a call. Tell him what you guys need to be done because once I go inside, I don’t have no signal. I have to step outside to text you guys.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:28:23", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@truckfleet_ali can you check it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:28:27", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:28:41", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:30:35", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "talked they have parts in stock they can finish the repair in 2-3 hrs", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:17:56", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "peter any news?", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 11 }, { "case_id": "ISS-0121", "type": "issue", "categories": [ "facility_problem" ], "group_id": "1002863867801", "group_title": "🟢 1062 RAFA BISSERETH (COMPANY DRIVER) - TBT EXPRESS", "driver": "RAFA BISSERETH", "trigger_text": "They are closed", "trigger_sender": "Rafa Bissereth", "opened_at": "2026-05-19 02:40:29", "last_at": "2026-05-19 03:04:44", "last_signal_at": "2026-05-19 02:53:09", "resolved_at": null, "status": "stale", "duration_hours": 0.4, "message_count": 19, "signal_count": 4, "participants": [ "Rafa Bissereth", "Alan Williams" ], "timeline": [ { "timestamp": "2026-05-19 02:40:29", "sender": "Rafa Bissereth", "role": "driver", "label": "DRIVER_ISSUE", "text": "They are closed", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-05-19 02:40:48", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Trailer JBHZ 668491", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 02:41:02", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "can you please look for this trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 02:41:09", "sender": "Rafa Bissereth", "role": "driver", "label": "DRIVER_ISSUE", "text": "Gate closed boss", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-05-19 02:41:21", "sender": "Rafa Bissereth", "role": "driver", "label": "NONE", "text": "You cannot just go inside like that", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 02:43:18", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "6892 for side gate yellow star 2345 for main gate white star THERE ARE 2 GATE CODES FOR THIS FACILITY 9078 (10/3/2025) FOR THE MAIN GATE AND 6892 FOR THE 2ND GATE ON THE LEFT BEFORE THE ONE WITH TH", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 02:45:08", "sender": "Rafa Bissereth", "role": "driver", "label": "NONE", "text": "Im here this is the truck entrance", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 02:51:38", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "okay did you try with gate codes ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 02:51:43", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "why did you leave ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 02:51:56", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "please com back and pick up loaded brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 02:52:11", "sender": "Rafa Bissereth", "role": "driver", "label": "NONE", "text": "Come back where", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 02:52:17", "sender": "Rafa Bissereth", "role": "driver", "label": "NONE", "text": "Im the driver", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 02:52:36", "sender": "Rafa Bissereth", "role": "driver", "label": "DRIVER_ISSUE", "text": "I was at the place they are closed", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-05-19 02:53:09", "sender": "Rafa Bissereth", "role": "driver", "label": "DRIVER_ISSUE", "text": "I found someone i asked if this is the truck entrance he says yes, but they closed", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-05-19 02:53:35", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "okay I gave you gate codes for check in", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 02:53:56", "sender": "Rafa Bissereth", "role": "driver", "label": "NONE", "text": "What are you don’t understand bro?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 02:54:11", "sender": "Rafa Bissereth", "role": "driver", "label": "NONE", "text": "Did you see what’s in the gate ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 02:54:35", "sender": "Rafa Bissereth", "role": "driver", "label": "NONE", "text": "Chain with padlock", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 03:04:44", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "talked , he checked gates , it has padlock on it which can not be open by gate codes only it will be open with key , he is going to check again tomorrow morning , also he needs ref# 2450..", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0120", "type": "issue", "categories": [ "breakdown" ], "group_id": "1003518478280", "group_title": "🎀 879 VERONICA LOPEZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "VERONICA LOPEZ", "trigger_text": "Thank you... please remember to pay me a day of breakdown I lost 6 hours of driving", "trigger_sender": "Veronica Lopez", "opened_at": "2026-05-19 01:08:04", "last_at": "2026-05-19 01:20:17", "last_signal_at": "2026-05-19 01:08:04", "resolved_at": null, "status": "stale", "duration_hours": 0.2, "message_count": 9, "signal_count": 1, "participants": [ "Veronica Lopez", "Tommy Nix" ], "timeline": [ { "timestamp": "2026-05-19 01:08:04", "sender": "Veronica Lopez", "role": "driver", "label": "DRIVER_ISSUE", "text": "Thank you... please remember to pay me a day of breakdown I lost 6 hours of driving", "signals": [ "issue:breakdown" ], "is_resolution": false }, { "timestamp": "2026-05-19 01:13:30", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "can you let me know ETA to the receiver maam ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 01:13:56", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "3pm tomorrow", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 01:14:50", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 01:14:57", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "informing to the broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 01:15:07", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 01:15:28", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "safe trip maam", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 01:15:44", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "TY", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 01:20:17", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "Update for the load # 11670902 Status : Rolling Location : Oklahoma City, OK 73128 Miles left : 606", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0119", "type": "issue", "categories": [ "engine_light" ], "group_id": "1003923280974", "group_title": "🎀 1422 CHELSEA BRUNSON (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "CHELSEA BRUNSON", "trigger_text": "It started back moving but it’s saying regen", "trigger_sender": "Chelsea Brunson", "opened_at": "2026-05-18 22:13:02", "last_at": "2026-05-18 22:38:53", "last_signal_at": "2026-05-18 22:13:02", "resolved_at": null, "status": "stale", "duration_hours": 0.43, "message_count": 12, "signal_count": 1, "participants": [ "Chelsea Brunson", "Ali", "Tony" ], "timeline": [ { "timestamp": "2026-05-18 22:13:02", "sender": "Chelsea Brunson", "role": "driver", "label": "DRIVER_ISSUE", "text": "It started back moving but it’s saying regen", "signals": [ "issue:engine_light" ], "is_resolution": false }, { "timestamp": "2026-05-18 22:13:57", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "I’m praying it makes it if not I need back up just in case", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 22:14:56", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "what do you mean ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 22:16:28", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Tony_fleet1 @henry_fleet1 @richard_fleet @Nicholas_fleet1 @Adam_Fleet @Hardy_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 22:17:13", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "How much", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 22:17:45", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "pls send photo full dashboard", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 22:18:05", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "Chelsea", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 22:25:32", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "you can ignore this sing", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 22:25:39", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "and you don't need to add def", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 22:29:09", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "ignore it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 22:38:17", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "Time?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 22:38:53", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0118", "type": "issue", "categories": [ "parking_problem" ], "group_id": "1003850984050", "group_title": "🎀 841 TOUSSAINT MARIE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "TOUSSAINT MARIE", "trigger_text": "Already no parking at the truck stop I went to fuel", "trigger_sender": "Marie Guetching Toussaint Altidor", "opened_at": "2026-05-18 19:27:09", "last_at": "2026-05-18 19:29:43", "last_signal_at": "2026-05-18 19:27:09", "resolved_at": null, "status": "stale", "duration_hours": 0.04, "message_count": 6, "signal_count": 1, "participants": [ "Marie Guetching Toussaint Altidor", "Zach Murphy" ], "timeline": [ { "timestamp": "2026-05-18 19:27:09", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "DRIVER_ISSUE", "text": "Already no parking at the truck stop I went to fuel", "signals": [ "issue:parking_problem" ], "is_resolution": false }, { "timestamp": "2026-05-18 19:27:37", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Where I'm going to wait?", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-18 19:27:42", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:28:45", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "TA: 1875 Meriden-Waterbury Turnpike, Milldale, CT 06467 Pilot: 433 Old Gate Ln, Milford, CT 06460", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:29:36", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "They are pretty far, but all loads are comin from \"that way\" so i think better to go there", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:29:43", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "the closer to NJ you can be, the better", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0117", "type": "issue", "categories": [ "facility_problem" ], "group_id": "1003769147142", "group_title": "🟢 🎀 1184 SHEREE WALDON (COMPANY DRIVER) TBT EXPRESS", "driver": "SHEREE WALDON", "trigger_text": "They won’t take the trailer they said it’s not a drop yard", "trigger_sender": "Sheree Waldon", "opened_at": "2026-05-18 19:06:03", "last_at": "2026-05-19 03:08:52", "last_signal_at": "2026-05-19 03:01:18", "resolved_at": null, "status": "stale", "duration_hours": 8.05, "message_count": 16, "signal_count": 2, "participants": [ "Sheree Waldon", "Support team", "Alan Williams" ], "timeline": [ { "timestamp": "2026-05-18 19:06:03", "sender": "Sheree Waldon", "role": "driver", "label": "DRIVER_ISSUE", "text": "They won’t take the trailer they said it’s not a drop yard", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-05-18 19:06:47", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "lemme check with broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:22:20", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "Going to Walmart down the street", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:34:47", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "They said they have told broker many times don’t send trailers", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:35:13", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Kellanova (MBROM) Address 452 Old Lindale Rd Se Po Box 1353 Rome, GA 30161-6947 USA", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:35:21", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "we got new adress", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 00:43:49", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "80115 have to sweep trailer out", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 00:44:18", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "only drop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 00:45:14", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "No it has to come clean this is a food place so either I go get a washout or sweep it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 00:45:40", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "got you ma'am, thank you for your work", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 01:01:38", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "They won’t take them if it’s not clean so if the broker is getting food accounts u have to make sure trailers are clean", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 01:02:25", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "I still haven’t picked up load I’m just dropping the empty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 01:05:09", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "got you ma'am thank you for informing", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 03:01:18", "sender": "Sheree Waldon", "role": "driver", "label": "DRIVER_ISSUE", "text": "They closed security won’t let anyone on premises", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-05-19 03:03:08", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "can you ask from him and provide trailer # , it's not live load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 03:08:52", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "He’s a security guard in his truck some of the questions you all be asking the brokers should know the rules at places. And how it works.", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0116", "type": "issue", "categories": [ "pay_dispute" ], "group_id": "1003615753745", "group_title": "🟢 1215 RAJAB HASSAN (COMPANY DRIVER) – TBT EXPRESS INC", "driver": "RAJAB HASSAN", "trigger_text": "Hello brother, I do have some layover didn’t paid yet. For loads #: 1 - 329346 layover in IL 2- 2241424 DH: 164 miles + layover. 3 - 7NB5961 layover in IN", "trigger_sender": "Rajab Hassan", "opened_at": "2026-05-18 18:30:25", "last_at": "2026-05-18 22:32:02", "last_signal_at": "2026-05-18 18:30:25", "resolved_at": null, "status": "stale", "duration_hours": 4.03, "message_count": 12, "signal_count": 1, "participants": [ "Rajab Hassan", "Mark", "Alan Williams", "Sam PTI", "Support team" ], "timeline": [ { "timestamp": "2026-05-18 18:30:25", "sender": "Rajab Hassan", "role": "driver", "label": "DRIVER_ISSUE", "text": "Hello brother, I do have some layover didn’t paid yet. For loads #: 1 - 329346 layover in IL 2- 2241424 DH: 164 miles + layover. 3 - 7NB5961 layover in IN", "signals": [ "issue:pay_dispute" ], "is_resolution": false }, { "timestamp": "2026-05-18 18:30:55", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:31:38", "sender": "Rajab Hassan", "role": "driver", "label": "NONE", "text": "Yes sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:42:21", "sender": "Rajab Hassan", "role": "driver", "label": "NONE", "text": "Please review the date and time for delivering next load. Because set time for pickup is 05/18 at 23:00 and delivery on 05/19 11:30 morning total miles is 1130 mi. This doesn’t make sense to me.", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-18 18:43:30", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "total round trip miles 1130 for one way to Warrendale PA only 520 miles Boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:45:38", "sender": "Rajab Hassan", "role": "driver", "label": "NONE", "text": "Okay this round trip.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:45:59", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "yes sir coming back empty empty trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:46:42", "sender": "Rajab Hassan", "role": "driver", "label": "NONE", "text": "That’s make sense now. Thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:08:34", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "please aceept tracking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:20:39", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Load# 109561779 Update Status : Stopped Miles left : 55", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-18 20:22:32", "sender": "Sam PTI", "role": "dispatch", "label": "NONE", "text": "#ptitruck #1215 checked: 05/18 condition: good", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-18 22:32:02", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Rajab", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0115", "type": "issue", "categories": [ "facility_problem" ], "group_id": "1003349609058", "group_title": "🟢 822 JEAN WILLY PIERRE (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "JEAN WILLY PIERRE", "trigger_text": "They said wait", "trigger_sender": "jean willy pierre", "opened_at": "2026-05-18 15:21:03", "last_at": "2026-05-18 21:11:15", "last_signal_at": "2026-05-18 15:21:03", "resolved_at": null, "status": "stale", "duration_hours": 5.84, "message_count": 27, "signal_count": 1, "participants": [ "jean willy pierre", "Ali", "Mark", "Update Team", "Pitt", "Will Knight" ], "timeline": [ { "timestamp": "2026-05-18 15:21:03", "sender": "jean willy pierre", "role": "driver", "label": "DRIVER_ISSUE", "text": "They said wait", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-05-18 15:21:13", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "till 2 pm right ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:21:16", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "cehcking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:50:15", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "empty finally ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:50:23", "sender": "jean willy pierre", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:50:24", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:52:18", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "LOAD 553273232 Picked up", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:52:29", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "LOAD 553273232 Delivered", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:48:47", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Load pic bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:48:51", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "jean willy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:48:54", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Seal also", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:53:31", "sender": "jean willy pierre", "role": "driver", "label": "NONE", "text": "No seal", "signals": [ "report:seal_missing" ], "is_resolution": false }, { "timestamp": "2026-05-18 19:54:33", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Load# 553778284 Picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-18 20:00:53", "sender": "Pitt", "role": "dispatch", "label": "NONE", "text": "jean willy sir let me know once you arrive to the shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:01:07", "sender": "Pitt", "role": "dispatch", "label": "NONE", "text": "called several times, no response", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:31:14", "sender": "Pitt", "role": "dispatch", "label": "NONE", "text": "called, no response", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:35:24", "sender": "jean willy pierre", "role": "driver", "label": "NONE", "text": "There", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:36:15", "sender": "Pitt", "role": "dispatch", "label": "NONE", "text": "calling to the shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:39:02", "sender": "Pitt", "role": "dispatch", "label": "NONE", "text": "talked, they is going to check rn", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:39:57", "sender": "jean willy pierre", "role": "driver", "label": "NONE", "text": "I don’t see no body there", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:40:38", "sender": "Pitt", "role": "dispatch", "label": "NONE", "text": "have you checked in?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:45:11", "sender": "Pitt", "role": "dispatch", "label": "NONE", "text": "talked and explained", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:51:11", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "let me know once they finish diagnostics", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 21:02:00", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "jean willy Bro please accept tracking and send us screenshot", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 21:10:24", "sender": "jean willy pierre", "role": "driver", "label": "NONE", "text": "Contact this number he’s the boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 21:10:55", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Will_Fleet2 @Pitt_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 21:11:15", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0114", "type": "issue", "categories": [ "hvac_apu" ], "group_id": "1003954525017", "group_title": "🟢 1257 JARIOUS PAGE QUANDT (COMPANY DRIVER) TBT EXPRESS", "driver": "JARIOUS PAGE QUANDT", "trigger_text": "Apu isn’t working properly as well", "trigger_sender": "Jay Jay", "opened_at": "2026-05-18 11:32:42", "last_at": "2026-05-18 13:48:06", "last_signal_at": "2026-05-18 11:32:42", "resolved_at": null, "status": "stale", "duration_hours": 2.26, "message_count": 37, "signal_count": 1, "participants": [ "Jay Jay", "Austin Pattinson", "Daniel", "Ali fleet", "Anthony", "James Specter", "ᴋᴇɴᴢᴏ" ], "timeline": [ { "timestamp": "2026-05-18 11:32:42", "sender": "Jay Jay", "role": "unknown", "label": "DRIVER_ISSUE", "text": "Apu isn’t working properly as well", "signals": [ "issue:hvac_apu" ], "is_resolution": false }, { "timestamp": "2026-05-18 11:33:52", "sender": "Austin Pattinson", "role": "unknown", "label": "NONE", "text": "@Daniel_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 11:34:16", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 11:41:47", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "we fix APU only at the office", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 11:42:11", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "@AnthonyDispatch should we fix it after del or before?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 11:42:35", "sender": "Anthony", "role": "dispatch", "label": "NONE", "text": "Need after pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 11:44:55", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 11:45:24", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "after del need to come bobtail pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 11:54:01", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 11:54:39", "sender": "Anthony", "role": "dispatch", "label": "NONE", "text": "Lets go there after delivery. Its only 34 miles and we need to deliver asap. @fleet_al1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 11:55:07", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "yeap after del", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 12:12:53", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "Good morning Jay brother How are u doing today?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 12:32:07", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "I’m well, preparing to roll", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 12:32:47", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "sounds good,ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 12:33:21", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "At fuel location", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 12:33:39", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 12:40:13", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 12:40:21", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "Thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 12:54:12", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "Truck taking a while to get up to speed", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 13:02:48", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "gotcha", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 13:12:51", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "truck losing power", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 13:13:34", "sender": "Anthony", "role": "dispatch", "label": "NONE", "text": "@fleet_al1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 13:13:43", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 13:14:02", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "how heavy is the load ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 13:14:44", "sender": "Anthony", "role": "dispatch", "label": "NONE", "text": "30л", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 13:14:45", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "Bobtail", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 13:17:51", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@fleet_al1 advise, pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 13:18:50", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "need to come to the shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 13:18:55", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "we might stuck on the road", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 13:20:39", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 13:41:49", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "Here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 13:41:57", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@fleet_al1 advise, pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 13:42:14", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "@Kenzo_fleet be informed", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 13:42:19", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "bobtail?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 13:42:26", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 13:47:52", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "Jay please enter the shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 13:48:06", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "ok from the front?", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0113", "type": "issue", "categories": [ "parking_problem" ], "group_id": "1002710283691", "group_title": "🟢 1148 MARIO RENE (COMPANY DRIVER) - TBT EXPRESS INC", "driver": "MARIO RENE", "trigger_text": "Its said no parking", "trigger_sender": "Apologies 💴💵💶💷💳💸✈️🚁", "opened_at": "2026-05-17 20:36:09", "last_at": "2026-05-17 21:54:39", "last_signal_at": "2026-05-17 20:36:09", "resolved_at": null, "status": "stale", "duration_hours": 1.31, "message_count": 14, "signal_count": 1, "participants": [ "Apologies 💴💵💶💷💳💸✈️🚁", "Alan Williams", "Fredo Peterson", "Stanley Hayes" ], "timeline": [ { "timestamp": "2026-05-17 20:36:09", "sender": "Apologies 💴💵💶💷💳💸✈️🚁", "role": "unknown", "label": "DRIVER_ISSUE", "text": "Its said no parking", "signals": [ "issue:parking_problem" ], "is_resolution": false }, { "timestamp": "2026-05-17 21:34:35", "sender": "Apologies 💴💵💶💷💳💸✈️🚁", "role": "unknown", "label": "NONE", "text": "I'm there", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 21:36:21", "sender": "Apologies 💴💵💶💷💳💸✈️🚁", "role": "unknown", "label": "NONE", "text": "Hello", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 21:38:58", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "@Stanleysamsara", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 21:39:08", "sender": "Fredo Peterson", "role": "dispatch", "label": "NONE", "text": "a sec", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 21:39:19", "sender": "Stanley Hayes", "role": "dispatch", "label": "NONE", "text": "okok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 21:39:54", "sender": "Apologies 💴💵💶💷💳💸✈️🚁", "role": "unknown", "label": "NONE", "text": "Ok for what I'm the road", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 21:41:11", "sender": "Fredo Peterson", "role": "dispatch", "label": "NONE", "text": "pls check the gate there should be box that you need to text the gate code", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 21:43:03", "sender": "Stanley Hayes", "role": "dispatch", "label": "NONE", "text": "Gate Code Combination is 9951", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 21:43:45", "sender": "Apologies 💴💵💶💷💳💸✈️🚁", "role": "unknown", "label": "NONE", "text": "Are you ok. This is the key 🔑", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 21:44:08", "sender": "Stanley Hayes", "role": "dispatch", "label": "NONE", "text": "hold on", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 21:44:53", "sender": "Stanley Hayes", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 21:45:02", "sender": "Apologies 💴💵💶💷💳💸✈️🚁", "role": "unknown", "label": "NONE", "text": "Wait", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 21:54:39", "sender": "Apologies 💴💵💶💷💳💸✈️🚁", "role": "unknown", "label": "NONE", "text": "I got it", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0112", "type": "issue", "categories": [ "engine_light" ], "group_id": "1003838508021", "group_title": "🎀 5090 ROSEMARIE BATES (COMPANY DRIVER) ARSLON LLC", "driver": "ROSEMARIE BATES", "trigger_text": "I have a severe coolant leak", "trigger_sender": "Rosemarie Bates", "opened_at": "2026-05-17 15:13:23", "last_at": "2026-05-17 20:14:50", "last_signal_at": "2026-05-17 15:13:23", "resolved_at": null, "status": "stale", "duration_hours": 5.02, "message_count": 43, "signal_count": 1, "participants": [ "Rosemarie Bates", "Steve", "Nicholas", "Mina" ], "timeline": [ { "timestamp": "2026-05-17 15:13:23", "sender": "Rosemarie Bates", "role": "driver", "label": "DRIVER_ISSUE", "text": "I have a severe coolant leak", "signals": [ "issue:engine_light" ], "is_resolution": false }, { "timestamp": "2026-05-17 15:13:50", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "@Nicholas_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 15:14:03", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "please send video of it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 15:15:02", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "I am on I-84 EAST PENNSYLVANIA MILE MARKER 16.8 AT THE TEXT/ REST AREA", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 15:15:05", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "I did send a video", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 15:15:18", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Its uploading now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 15:19:54", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "@Nicholas_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 15:20:05", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 15:20:23", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Here is better with truck running", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 15:23:42", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "Please turn off the truck", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 15:23:45", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "let me check for shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 15:28:04", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 15:35:40", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "https://youtu.be/dD6y21v4krk?si=L3CBrrp5Af2JZKBw", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 15:40:29", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "Called & talked: Explained, we will disconnect the coolant sensor and will come to TA truck sto", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 15:42:05", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "I'm going to die on the ahoulder", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 15:42:29", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "The traffic is not pulling over", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 15:52:42", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "we need to make it to TA where we can check the truck", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 16:24:26", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "I made it to the TA", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 16:24:30", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Now what", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 16:24:41", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "Good", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 16:24:41", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Go check in?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 16:24:49", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "Wait for now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 16:24:55", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "Let me call them first", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 16:25:01", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 16:25:29", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "Do not turn on the truck yet please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 16:25:34", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "You're lucky I figured out how to under the thing the video didn't show all the steps", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 16:25:41", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "No truck is off", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 16:26:25", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "I had a key ring I bent and stuck in there", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 16:26:50", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "I'm going to the bathroom and fill my jugs", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 16:56:40", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "Rosemarie Please go inside and check in", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 16:56:55", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "and let me know please, they are not answering the phone", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 16:57:12", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 16:57:23", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "I will let you know", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 17:06:16", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Checked in. They said 7 hours at the least. They are going to call you in 20 minutes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 17:06:26", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 17:06:56", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "I gave this phone number is that right", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 17:07:16", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "nope", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 17:07:20", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "[phone]", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 17:07:25", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Ok what number", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 20:14:50", "sender": "Mina", "role": "dispatch", "label": "NONE", "text": "Location update for the load# 8206681 Current location: Montgomery, NY 12549 Rolling 115 miles left to the receiver", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 3 }, { "case_id": "ISS-0111", "type": "issue", "categories": [ "facility_problem" ], "group_id": "1003954525017", "group_title": "🟢 1257 JARIOUS PAGE QUANDT (COMPANY DRIVER) TBT EXPRESS", "driver": "JARIOUS PAGE QUANDT", "trigger_text": "They closed at 3pm", "trigger_sender": "Jay Jay", "opened_at": "2026-05-16 22:21:33", "last_at": "2026-05-17 16:02:29", "last_signal_at": "2026-05-17 11:28:33", "resolved_at": null, "status": "stale", "duration_hours": 17.68, "message_count": 19, "signal_count": 2, "participants": [ "Jay Jay", "Support team", "Austin Pattinson" ], "timeline": [ { "timestamp": "2026-05-16 22:21:33", "sender": "Jay Jay", "role": "unknown", "label": "DRIVER_ISSUE", "text": "They closed at 3pm", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-05-17 11:28:33", "sender": "Jay Jay", "role": "unknown", "label": "DRIVER_ISSUE", "text": "the guy yesterday was wrong. They are closed today", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-05-17 11:28:50", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "lemme call this number", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 11:30:04", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "lets wait a little bit if its possible", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 11:32:04", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "standby please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 11:32:28", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "the truck stop is 15 min away", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 11:32:40", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "there is nothing here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 11:41:06", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "Stoping at Walmart on the way", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 11:41:33", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "is it allowed to park there for truck ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 11:42:00", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "I’ll know in a sec", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 11:51:52", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "yes for a short time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 11:52:10", "sender": "Austin Pattinson", "role": "unknown", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 12:40:56", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Load# 7RX1107 CANCELLED", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-17 13:24:47", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Clorox Rpc (CLUN17) 2400 Dralle Rd, University Park, Illinois 60484-4108 USA", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 13:25:00", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "drop your empty trailer here bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 13:25:29", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 13:37:31", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 15:23:06", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "Arrived", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 16:02:29", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Load# 7RX1107 trailer has been returned", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0110", "type": "issue", "categories": [ "facility_problem" ], "group_id": "1003923280974", "group_title": "🎀 1422 CHELSEA BRUNSON (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "CHELSEA BRUNSON", "trigger_text": "They are closed. Can’t deliver until 2pm", "trigger_sender": "Chelsea Brunson", "opened_at": "2026-05-16 21:34:04", "last_at": "2026-05-16 22:10:21", "last_signal_at": "2026-05-16 21:34:04", "resolved_at": null, "status": "stale", "duration_hours": 0.6, "message_count": 7, "signal_count": 1, "participants": [ "Chelsea Brunson", "Scott" ], "timeline": [ { "timestamp": "2026-05-16 21:34:04", "sender": "Chelsea Brunson", "role": "driver", "label": "DRIVER_ISSUE", "text": "They are closed. Can’t deliver until 2pm", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-05-16 21:36:13", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "lmc with the broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 21:36:27", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "do you mean tomorrow 2 pm?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 21:36:36", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 22:01:59", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Chelsea ma'am who told you that can't deliver until 2 pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 22:10:01", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 22:10:21", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "Security", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0109", "type": "issue", "categories": [ "breakdown" ], "group_id": "1002838212664", "group_title": "🎀 1234 MARJORIE ACCY (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARJORIE ACCY", "trigger_text": "I need a jump start I ask no one can help me", "trigger_sender": "Marjorie Edene Accy", "opened_at": "2026-05-16 13:36:55", "last_at": "2026-05-16 14:33:34", "last_signal_at": "2026-05-16 13:44:17", "resolved_at": null, "status": "stale", "duration_hours": 0.94, "message_count": 6, "signal_count": 2, "participants": [ "Marjorie Edene Accy", "ᴋᴇɴᴢᴏ" ], "timeline": [ { "timestamp": "2026-05-16 13:36:55", "sender": "Marjorie Edene Accy", "role": "driver", "label": "DRIVER_ISSUE", "text": "I need a jump start I ask no one can help me", "signals": [ "issue:breakdown", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-16 13:44:17", "sender": "ᴋᴇɴᴢᴏ", "role": "staff_relay", "label": "DRIVER_ISSUE", "text": "talked, she turned off the truck last night but today it is not starting, we are approving for jumpstart and will check batteries on the way", "signals": [ "issue:breakdown", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-05-16 14:01:53", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "@Marjorie_E_Accy let us know once the truck is started please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 14:11:18", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "truck started?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 14:33:21", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "Truck starts", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 14:33:34", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "cool", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0108", "type": "issue", "categories": [ "facility_problem" ], "group_id": "1003427576151", "group_title": "🎀 758 DANIELA RAMIREZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "DANIELA RAMIREZ", "trigger_text": "So someone just got here and they told me they are closed today, but they are going to see if they can get someone to unload me, if not it’s gonna have to wait until Monday", "trigger_sender": "Daniela Ramirez", "opened_at": "2026-05-16 11:50:58", "last_at": "2026-05-16 15:05:16", "last_signal_at": "2026-05-16 11:50:58", "resolved_at": null, "status": "stale", "duration_hours": 3.24, "message_count": 18, "signal_count": 1, "participants": [ "Daniela Ramirez", "Levi Cole", "Ali Walker", "Martin", "Patrick Jane" ], "timeline": [ { "timestamp": "2026-05-16 11:50:58", "sender": "Daniela Ramirez", "role": "driver", "label": "DRIVER_ISSUE", "text": "So someone just got here and they told me they are closed today, but they are going to see if they can get someone to unload me, if not it’s gonna have to wait until Monday", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-05-16 11:51:48", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "lmk. if they start unloading u or no", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 11:52:02", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "The delivery date is set for the 18th for Monday", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 11:53:10", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "will check", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 11:53:20", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "if they not gonna unload u", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 12:29:23", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Yes I will be getting unloaded", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 12:29:41", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Someone will get here within 1 hour and 45 minutes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 13:11:02", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Someone just got here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 13:11:12", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "They are gonna start to unload me now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 13:12:21", "sender": "Ali Walker", "role": "dispatch", "label": "NONE", "text": "good", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 14:18:09", "sender": "Ali Walker", "role": "dispatch", "label": "NONE", "text": "any news?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 14:26:18", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Delivered", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 14:26:40", "sender": "Ali Walker", "role": "dispatch", "label": "NONE", "text": "Load# 2192705 has been completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-16 14:27:09", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Fuel receipt", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 14:27:25", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 14:31:22", "sender": "Patrick Jane", "role": "dispatch", "label": "NONE", "text": "Good morning Daniela", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 14:31:25", "sender": "Patrick Jane", "role": "dispatch", "label": "NONE", "text": "how r u today?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 15:05:16", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Good morning good good", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0107", "type": "issue", "categories": [ "facility_problem" ], "group_id": "1002281369010", "group_title": "🟢 📷 1024 JOAO MARTINS (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "JOAO MARTINS", "trigger_text": "They told me to wait They might not take me", "trigger_sender": "Joao Martins", "opened_at": "2026-05-16 03:40:20", "last_at": "2026-05-18 03:59:39", "last_signal_at": "2026-05-18 03:33:23", "resolved_at": null, "status": "stale", "duration_hours": 48.32, "message_count": 86, "signal_count": 5, "participants": [ "Joao Martins", "Update Team", "Ali", "Adam", "Nolan Hunt" ], "timeline": [ { "timestamp": "2026-05-16 03:40:20", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_ISSUE", "text": "They told me to wait They might not take me", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-05-16 03:41:21", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "i'll get back to you sir wait a bit pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 03:52:16", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Bro let's wait a bit pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 03:53:38", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_ISSUE", "text": "They took my paperwork they said to wait on my truck they'll let me know if they can or will not. They told me to wait for the phone call for a decision", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-05-16 03:54:32", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "They said he they can I will be on the last of there list, if they reject me they'll let me know", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 03:54:55", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "i've talked with a broker they can get update only when they won't take you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 03:55:08", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "i'll keep pushing the broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 03:55:13", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "let's wait", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 03:55:32", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "The broker knew about this", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 03:55:46", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "i called them this is what they said", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 03:57:48", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Anyways I cant leave they have my paperwork. I am waiting here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 03:57:57", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "I'll let you know", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 03:58:04", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "okay bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 04:34:09", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_ISSUE", "text": "The security told me Tomorrow they are closed , they'll be back Monday the earliest they cant start receiving is 8pm to 3am . Just to talk with my broker", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-05-16 04:34:34", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "She said alot drivers are being reject something is wrong with the system", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 04:35:13", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "checking it now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 06:25:37", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "bro it is better to go to shop for oil change", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 06:25:53", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "it nearby your faciulity brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 06:26:34", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "let's go for doing oil change bro it is better that wait here till tmw", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 06:26:56", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Are you waking me up for this?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 06:27:37", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "bro if we did not do oil change , it would take some our time tomorrow", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 06:28:11", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Bro I don't work 24 hours", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 06:28:20", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Good nighy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 06:28:49", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Tomorrow i have all day ,the facility is closed", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 06:28:55", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Broker lied to you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 06:29:26", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "maybe you late for 13 minutes so that's why they did not accep us i think boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 06:29:47", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Bullshit", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 06:30:10", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "No appointment was made", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 06:30:22", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "i know bro but it take some time for doing oil change it don't take more time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 06:32:08", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Please , don't call me at this time 1:32am in the morning I don't work 24 hours", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-16 06:32:21", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "I was driving since 7am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 02:34:52", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_ISSUE", "text": "Check in where? They are closed man please read the chat on the group", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-05-17 02:35:54", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Joao just the broker said that try to check in today also boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 02:36:17", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "oo got you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 02:36:17", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "No sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 02:36:25", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "He lied to you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 02:36:31", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "He needs to make an appointment", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 02:36:44", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Also I need to be compensated for wasting my weekend", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 02:37:12", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "He lied. He had no appointment set for delivery just like he had no appointment for pick up", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 03:59:39", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "that's only option we have until main broker follow up that", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 46 }, { "case_id": "ISS-0106", "type": "issue", "categories": [ "facility_problem" ], "group_id": "1003946850737", "group_title": "🟢 1373 PETERLY JULSAINT (COMPANY DRIVER) TBT EXPRESS INC", "driver": "PETERLY JULSAINT", "trigger_text": "They told me wait", "trigger_sender": "Peterly Julsaint", "opened_at": "2026-05-15 17:16:46", "last_at": "2026-05-15 21:59:14", "last_signal_at": "2026-05-15 17:16:46", "resolved_at": null, "status": "stale", "duration_hours": 4.71, "message_count": 9, "signal_count": 1, "participants": [ "Peterly Julsaint", "Mark", "Support team", "Tony" ], "timeline": [ { "timestamp": "2026-05-15 17:16:46", "sender": "Peterly Julsaint", "role": "driver", "label": "DRIVER_ISSUE", "text": "They told me wait", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-05-15 17:16:54", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 18:32:55", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@King_pjay any news ??", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 18:33:27", "sender": "Peterly Julsaint", "role": "driver", "label": "NONE", "text": "At the dock", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 19:19:30", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 19:24:20", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "same as dispatched )", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 21:58:48", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@adkh_l7 @Tony_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 21:58:53", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Tony_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 21:59:14", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "g2g", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0105", "type": "issue", "categories": [ "parking_problem" ], "group_id": "1003949659199", "group_title": "🟡 1411 FRESENAI HAILESELASSIE (COMPANY DRIVER) BUCKEYE TRUCKS", "driver": "FRESENAI HAILESELASSIE", "trigger_text": "I can’t find parking at the truck stop right now men", "trigger_sender": "Fresenai Haileselassie", "opened_at": "2026-05-15 05:34:33", "last_at": "2026-05-15 05:36:04", "last_signal_at": "2026-05-15 05:34:33", "resolved_at": null, "status": "stale", "duration_hours": 0.03, "message_count": 2, "signal_count": 1, "participants": [ "Fresenai Haileselassie", "Nolan Hunt" ], "timeline": [ { "timestamp": "2026-05-15 05:34:33", "sender": "Fresenai Haileselassie", "role": "driver", "label": "DRIVER_ISSUE", "text": "I can’t find parking at the truck stop right now men", "signals": [ "issue:parking_problem", "request:parking_request" ], "is_resolution": false }, { "timestamp": "2026-05-15 05:36:04", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@Stanleysamsara", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0104", "type": "issue", "categories": [ "breakdown" ], "group_id": "1002710283691", "group_title": "🟢 1148 MARIO RENE (COMPANY DRIVER) - TBT EXPRESS INC", "driver": "MARIO RENE", "trigger_text": "called: we will sned service to do jump start", "trigger_sender": "Tony", "opened_at": "2026-05-15 01:01:48", "last_at": "2026-05-15 03:02:12", "last_signal_at": "2026-05-15 01:01:48", "resolved_at": null, "status": "stale", "duration_hours": 2.01, "message_count": 29, "signal_count": 1, "participants": [ "Tony", "Apologies 💴💵💶💷💳💸✈️🚁", "Alan Williams", "Fredo Peterson" ], "timeline": [ { "timestamp": "2026-05-15 01:01:48", "sender": "Tony", "role": "staff_relay", "label": "DRIVER_ISSUE", "text": "called: we will sned service to do jump start", "signals": [ "issue:breakdown", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-05-15 01:02:15", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "Apologies 💴💵💶💷💳💸✈️🚁 no driver who can help with jump start ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 01:03:41", "sender": "Apologies 💴💵💶💷💳💸✈️🚁", "role": "unknown", "label": "NONE", "text": "My friend leave ok.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 01:03:49", "sender": "Apologies 💴💵💶💷💳💸✈️🚁", "role": "unknown", "label": "NONE", "text": "So I waiting for you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 01:04:14", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 01:04:20", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "will let you know", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 01:05:16", "sender": "Apologies 💴💵💶💷💳💸✈️🚁", "role": "unknown", "label": "NONE", "text": "Ok its very cold 🥶 there 👍", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 01:38:21", "sender": "Apologies 💴💵💶💷💳💸✈️🚁", "role": "unknown", "label": "NONE", "text": "Do it before its too late guys . Its 8:38", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 01:55:38", "sender": "Apologies 💴💵💶💷💳💸✈️🚁", "role": "unknown", "label": "NONE", "text": "Hello nobody here.", "signals": [ "issue:detention" ], "is_resolution": false }, { "timestamp": "2026-05-15 01:55:47", "sender": "Apologies 💴💵💶💷💳💸✈️🚁", "role": "unknown", "label": "NONE", "text": "What new", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 01:55:59", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "@Tony_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 01:56:07", "sender": "Apologies 💴💵💶💷💳💸✈️🚁", "role": "unknown", "label": "NONE", "text": "Any news", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 01:56:24", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "will let you know sir getting ETA from service", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 01:58:39", "sender": "Apologies 💴💵💶💷💳💸✈️🚁", "role": "unknown", "label": "NONE", "text": "Ok i don't nothing in the truck and its cold plus truck cannot start.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:10:41", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "we will check it in the morning no service available sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:11:03", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "i will send hotel you can rest at night", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:12:27", "sender": "Apologies 💴💵💶💷💳💸✈️🚁", "role": "unknown", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:14:13", "sender": "Apologies 💴💵💶💷💳💸✈️🚁", "role": "unknown", "label": "NONE", "text": "I waiting for you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:17:11", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "sure", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:25:14", "sender": "Fredo Peterson", "role": "dispatch", "label": "NONE", "text": "checking hotel nearby", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:30:58", "sender": "Fredo Peterson", "role": "dispatch", "label": "NONE", "text": "you need an uber ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:31:25", "sender": "Fredo Peterson", "role": "dispatch", "label": "NONE", "text": "Apologies 💴💵💶💷💳💸✈️🚁", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:32:14", "sender": "Fredo Peterson", "role": "dispatch", "label": "NONE", "text": "can we order an uber? you ready to go ? Apologies 💴💵💶💷💳💸✈️🚁", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:41:53", "sender": "Fredo Peterson", "role": "dispatch", "label": "NONE", "text": "pls get uber yourself we will refund your money Apologies 💴💵💶💷💳💸✈️🚁", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:46:10", "sender": "Apologies 💴💵💶💷💳💸✈️🚁", "role": "unknown", "label": "NONE", "text": "I try sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:46:26", "sender": "Apologies 💴💵💶💷💳💸✈️🚁", "role": "unknown", "label": "NONE", "text": "I check one good price", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:52:56", "sender": "Fredo Peterson", "role": "dispatch", "label": "NONE", "text": "price invisible !", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:56:11", "sender": "Fredo Peterson", "role": "dispatch", "label": "NONE", "text": "its very good price", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 03:02:12", "sender": "Apologies 💴💵💶💷💳💸✈️🚁", "role": "unknown", "label": "NONE", "text": "I got my Uber", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0103", "type": "issue", "categories": [ "engine_light" ], "group_id": "1002424304837", "group_title": "📷 1092 MAX HENRY TELFORT (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MAX HENRY TELFORT", "trigger_text": "Just a check engine light, while driving today truck couldn't pick up speed...", "trigger_sender": "Max", "opened_at": "2026-05-15 00:11:05", "last_at": "2026-05-15 00:12:56", "last_signal_at": "2026-05-15 00:11:05", "resolved_at": null, "status": "stale", "duration_hours": 0.03, "message_count": 2, "signal_count": 1, "participants": [ "Max" ], "timeline": [ { "timestamp": "2026-05-15 00:11:05", "sender": "Max", "role": "driver", "label": "DRIVER_ISSUE", "text": "Just a check engine light, while driving today truck couldn't pick up speed...", "signals": [ "issue:engine_light" ], "is_resolution": false }, { "timestamp": "2026-05-15 00:12:56", "sender": "Max", "role": "driver", "label": "NONE", "text": "It was like in neutral but it was not really in neutral it was on drive", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0102", "type": "issue", "categories": [ "breakdown" ], "group_id": "1003979865169", "group_title": "🟢 🎀 1193 MESHIA MOORE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "MESHIA MOORE", "trigger_text": "And the air leak still", "trigger_sender": "Tru Harris", "opened_at": "2026-05-14 22:09:44", "last_at": "2026-05-15 03:56:46", "last_signal_at": "2026-05-14 22:09:44", "resolved_at": null, "status": "stale", "duration_hours": 5.78, "message_count": 8, "signal_count": 1, "participants": [ "Tru Harris", "Ali", "Adam" ], "timeline": [ { "timestamp": "2026-05-14 22:09:44", "sender": "Tru Harris", "role": "unknown", "label": "DRIVER_ISSUE", "text": "And the air leak still", "signals": [ "issue:breakdown" ], "is_resolution": false }, { "timestamp": "2026-05-14 22:10:10", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Adam_Fleet @Hardy_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 22:11:09", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "so AC is not working, air is leaking ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 22:11:35", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "The air is leaking around the trailer supply", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 03:54:58", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "I think it needs new gladhand seal", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 03:55:32", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "All is new", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 03:56:31", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "Please send me video of the leak, we will check with broker about the air leak", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 03:56:46", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0101", "type": "issue", "categories": [ "accident_dot", "trailer" ], "group_id": "1003923280974", "group_title": "🎀 1422 CHELSEA BRUNSON (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "CHELSEA BRUNSON", "trigger_text": "called and talked , driver calling to police", "trigger_sender": "Stanley Hayes", "opened_at": "2026-05-14 21:47:50", "last_at": "2026-05-15 02:38:44", "last_signal_at": "2026-05-15 02:27:35", "resolved_at": null, "status": "stale", "duration_hours": 4.85, "message_count": 24, "signal_count": 3, "participants": [ "Stanley Hayes", "Chelsea Brunson", "Nolan Hunt", "Ethan" ], "timeline": [ { "timestamp": "2026-05-14 21:47:50", "sender": "Stanley Hayes", "role": "staff_relay", "label": "DRIVER_ISSUE", "text": "called and talked , driver calling to police", "signals": [ "issue:accident_dot", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-05-14 22:00:00", "sender": "Stanley Hayes", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 22:00:07", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "City of Chicago", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 23:30:44", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "I’m at drop off", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 23:32:29", "sender": "Stanley Hayes", "role": "dispatch", "label": "NONE", "text": "did police give you any kind of ticket or citation ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 23:33:02", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "No", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 23:33:25", "sender": "Stanley Hayes", "role": "dispatch", "label": "NONE", "text": "good", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 23:39:36", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "don't forget to send us pics from all sided Chelsea", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 23:39:40", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "once u drop the trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 23:42:05", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 00:02:39", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 00:20:57", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "Hello", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 00:21:32", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Load # 4337673 trailer has been dropped", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-15 00:35:12", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "58 miles?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 00:35:43", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "should be yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:14:39", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "I’m here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:18:07", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "let us know once u hook the trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:23:45", "sender": "Chelsea Brunson", "role": "driver", "label": "DRIVER_ISSUE", "text": "That trailer is not here", "signals": [ "issue:trailer" ], "is_resolution": false }, { "timestamp": "2026-05-15 02:26:13", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@Ethan_td", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:27:35", "sender": "Chelsea Brunson", "role": "driver", "label": "DRIVER_ISSUE", "text": "The trailer is not here and I’m about out of time", "signals": [ "issue:trailer" ], "is_resolution": false }, { "timestamp": "2026-05-15 02:29:13", "sender": "Ethan", "role": "dispatch", "label": "NONE", "text": "unfortunately I can not send exact location with the coordinates because of GPS problem", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:35:42", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "Not here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:38:41", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Chelsea", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:38:44", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "please check there", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0100", "type": "issue", "categories": [ "engine_light" ], "group_id": "1003663497514", "group_title": "🟢 1178 DARREN SAINT LOUIS (COMPANY DRIVER) TBT EXPRESS", "driver": "DARREN SAINT LOUIS", "trigger_text": "I sent them the pictures of the trailer's lights including the abs lights , I told everything was ok with the trailer and he said the abs light was on. I kept telling him no and finally he said stay a", "trigger_sender": "Darren Saint Louis", "opened_at": "2026-05-14 17:38:45", "last_at": "2026-05-14 20:07:21", "last_signal_at": "2026-05-14 17:38:45", "resolved_at": "2026-05-14 20:07:21", "status": "resolved", "duration_hours": 2.48, "message_count": 30, "signal_count": 1, "participants": [ "Darren Saint Louis", "Support team", "Ali fleet", "Felix" ], "timeline": [ { "timestamp": "2026-05-14 17:38:45", "sender": "Darren Saint Louis", "role": "driver", "label": "DRIVER_ISSUE", "text": "I sent them the pictures of the trailer's lights including the abs lights , I told everything was ok with the trailer and he said the abs light was on. I kept telling him no and finally he said stay a", "signals": [ "issue:engine_light" ], "is_resolution": false }, { "timestamp": "2026-05-14 17:41:25", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Bro, they recommended my own trailer, I'm tired of the trailers issues", "signals": [ "issue:complaint_escalation" ], "is_resolution": false }, { "timestamp": "2026-05-14 17:45:56", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Fleet management, please this message is for you. This is the 3rd time I've mentioned that the truck is filthy dirty and now starting to get routing some parts of the body. Since no one is responding,", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 17:46:04", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Please note that", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-14 17:46:32", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@fleet_al1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 17:46:48", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Roadservice will send you their ETA soon", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 17:47:29", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "🧼 Truck Wash Instructions 🚛 Exterior wash only (no engine, cab interior, or trailer interior) 🚫 Cost: $50–$60 💵 Use Blue Beacon Truck Wash (find via GPS / Google Maps) 📍 Pay using Blue Beacon account", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 18:41:03", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Darren any news ??", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 19:35:20", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Nothing", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 19:38:28", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Bro you knew the process already, even the road service told you 1-2 hrs it'll be 4-5 it's the real time. Since I started working for TBT Express Inc, I've been dealing with the trailer's issues", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 19:42:54", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Next time If the trailer is unavailable I wouldn't pick it up, I don't get paid for wasting my time like this", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 19:43:22", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "That is disrespectful", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 19:43:36", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "my brother we are really apologize for it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 19:43:45", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "RS should come soon my brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 19:44:05", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Bro I lost 4+ yesterday", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 19:44:30", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Almost every week it's the same", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 19:45:56", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Every month I just made a good check.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 19:46:28", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "my brother got you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 19:46:41", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "next time I hope we will face this kinda issue", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 19:47:11", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Trailer issues are ruined my plan", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 19:48:38", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "do not worry about plan my brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 19:48:48", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "we have good plan to close the week good", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 19:49:00", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "This is the next time Bro you have been telling me that over and over, every day is the same thing", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 19:49:55", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "If you do, let me just stop talking. I hopefully you do", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 19:50:43", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "my brother for tmrw you have PA - IN", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 19:51:02", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "for today you have TN - PA", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 19:51:07", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "all flexible", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 19:51:19", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "and also we will get smthng from PA as well", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 20:06:51", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Bro what is going on", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 20:07:21", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "I sent pics of two tires that needed to be replaced", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "ISS-0099", "type": "issue", "categories": [ "breakdown" ], "group_id": "1003838508021", "group_title": "🎀 5090 ROSEMARIE BATES (COMPANY DRIVER) ARSLON LLC", "driver": "ROSEMARIE BATES", "trigger_text": "The broker said they got an email that my truck was broke down.", "trigger_sender": "Rosemarie Bates", "opened_at": "2026-05-14 16:45:04", "last_at": "2026-05-14 18:09:11", "last_signal_at": "2026-05-14 16:45:04", "resolved_at": null, "status": "stale", "duration_hours": 1.4, "message_count": 4, "signal_count": 1, "participants": [ "Rosemarie Bates", "Steve" ], "timeline": [ { "timestamp": "2026-05-14 16:45:04", "sender": "Rosemarie Bates", "role": "driver", "label": "DRIVER_ISSUE", "text": "The broker said they got an email that my truck was broke down.", "signals": [ "issue:breakdown" ], "is_resolution": false }, { "timestamp": "2026-05-14 16:46:16", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "The broker phone breaks up they do not understand what I am saying language barrier. I have tracking on. Stop calling me please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 18:08:47", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "Location update for the load# 0289720 Current location: Hickson Lake, AR Status : Rolling \\ 574 miles left to the receiver", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-14 18:09:11", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0098", "type": "issue", "categories": [ "tire" ], "group_id": "1003837427210", "group_title": "🟢 🎀 1317 CHISOLM LATRESE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "CHISOLM LATRESE", "trigger_text": "called and talked there is a flat tire", "trigger_sender": "Scott", "opened_at": "2026-05-14 10:38:11", "last_at": "2026-05-14 16:15:37", "last_signal_at": "2026-05-14 10:38:11", "resolved_at": null, "status": "stale", "duration_hours": 5.62, "message_count": 11, "signal_count": 1, "participants": [ "Scott", "𝓓𝓪𝓿𝓲𝓭", "Pitt", "LaTrese Chisolm", "Ali" ], "timeline": [ { "timestamp": "2026-05-14 10:38:11", "sender": "Scott", "role": "staff_relay", "label": "DRIVER_ISSUE", "text": "called and talked there is a flat tire", "signals": [ "issue:tire", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-05-14 10:40:14", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 11:37:04", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "called to driver no response", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 11:41:59", "sender": "Pitt", "role": "dispatch", "label": "NONE", "text": "called and talked, need to replace drive tire, will provide a shop soon", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 11:44:54", "sender": "Pitt", "role": "dispatch", "label": "NONE", "text": "LaTrese Ma'm pls come to this shop to replace tire", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 11:47:56", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "Got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 13:11:35", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "Checking in", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 13:11:54", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Pitt_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 13:12:27", "sender": "Pitt", "role": "dispatch", "label": "NONE", "text": "calling to shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 13:19:07", "sender": "Pitt", "role": "dispatch", "label": "NONE", "text": "talked, they will start shortly", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 16:15:37", "sender": "Pitt", "role": "dispatch", "label": "NONE", "text": "talked to shop, they will begin work in 30 minutes", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0097", "type": "issue", "categories": [ "trailer" ], "group_id": "1003979865169", "group_title": "🟢 🎀 1193 MESHIA MOORE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "MESHIA MOORE", "trigger_text": "I came with the wrong trailer", "trigger_sender": "Tru Harris", "opened_at": "2026-05-13 23:00:26", "last_at": "2026-05-14 02:21:31", "last_signal_at": "2026-05-13 23:00:26", "resolved_at": null, "status": "stale", "duration_hours": 3.35, "message_count": 27, "signal_count": 1, "participants": [ "Tru Harris", "Ali", "Nolan Hunt" ], "timeline": [ { "timestamp": "2026-05-13 23:00:26", "sender": "Tru Harris", "role": "unknown", "label": "DRIVER_ISSUE", "text": "I came with the wrong trailer", "signals": [ "issue:trailer" ], "is_resolution": false }, { "timestamp": "2026-05-13 23:00:37", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "that is the right one", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 23:00:46", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "hook it up pld", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 23:01:14", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "I came with 4817736 it should have been 4817763", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 23:02:22", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "@Tharris96", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 23:02:46", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Yea I got that but I hook the wrong one at the last location", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 23:05:22", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "which trailer you hooked up last location >", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 23:05:31", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "trl number needed", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 23:05:51", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "I came with 4817736 it should have been 4817763", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 23:06:10", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "There going to keep for what he say idk bad fuck up", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 23:07:33", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "damnn", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 23:07:38", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "really", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 23:07:49", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Yes 🤦🏽‍♀️", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 23:08:22", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "He’s going to get the one you sent p90800 and bring it to me", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 23:12:23", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Tharris96", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 23:12:42", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "don't forget ti check there also please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 23:13:11", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 23:23:45", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "checking with broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 23:24:05", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Ok going to this office now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 23:30:30", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Ok to head out", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 00:10:12", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "why u didn't provide us more pics Ma'am ?", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-14 00:10:41", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "that's not first time you did PO loads", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 00:10:55", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "at that time ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 00:11:23", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "we weren't able to check the trl numbers at that time that's why here we have problem with that", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 02:11:00", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "Load# 383411 Rolliun", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-14 02:12:01", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Looking for parking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 02:21:31", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "No shower here got to keep going", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0096", "type": "issue", "categories": [ "engine_light" ], "group_id": "1003838508021", "group_title": "🎀 5090 ROSEMARIE BATES (COMPANY DRIVER) ARSLON LLC", "driver": "ROSEMARIE BATES", "trigger_text": "The ABS light is on on the trailer", "trigger_sender": "Rosemarie Bates", "opened_at": "2026-05-13 11:20:48", "last_at": "2026-05-13 13:54:07", "last_signal_at": "2026-05-13 11:20:48", "resolved_at": "2026-05-13 13:54:07", "status": "resolved", "duration_hours": 2.56, "message_count": 33, "signal_count": 1, "participants": [ "Rosemarie Bates", "Steve", "Pitt", "Blayke Hunt", "Jonathan", "Albert" ], "timeline": [ { "timestamp": "2026-05-13 11:20:48", "sender": "Rosemarie Bates", "role": "driver", "label": "DRIVER_ISSUE", "text": "The ABS light is on on the trailer", "signals": [ "issue:engine_light" ], "is_resolution": false }, { "timestamp": "2026-05-13 11:21:26", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "@albert_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 11:24:54", "sender": "Pitt", "role": "dispatch", "label": "NONE", "text": "https://youtu.be/oa9CMhZO1Nk", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 11:25:28", "sender": "Pitt", "role": "dispatch", "label": "NONE", "text": "Rosemarie Ma'am pls reset abs, here is tutorial", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 11:28:59", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Ok ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 11:31:56", "sender": "Blayke Hunt", "role": "dispatch", "label": "NONE", "text": "GM let me know once you ready Rosemarie", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 11:32:38", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "I did it. It is still on. Going to check connections at the light hang on", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 11:35:53", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "It went out!! Yay! Thank you so much", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 11:42:41", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "I'm ready. Pleased don't give me a load where I have to fudge my clock. I'm too scared", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 11:42:54", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Do you need a pti video", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 11:43:02", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "yess", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 11:45:02", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Ok doing now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 11:58:38", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "The left outer front trailer tire is it ok? And I think I might need some power steering fluid?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 11:59:05", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "@Nicholas_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 12:46:55", "sender": "Jonathan", "role": "dispatch", "label": "NONE", "text": "#ptitruck #5090 checked: 5/13 condition: no issue", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-13 12:47:10", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Ok ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 12:47:24", "sender": "Jonathan", "role": "dispatch", "label": "NONE", "text": "tr # 26532087S Checked: 5/13 Condition: LFO tire needs to replace", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-13 12:47:43", "sender": "Jonathan", "role": "dispatch", "label": "NONE", "text": "@albert_fleet1 @hen", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 12:47:51", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 12:48:41", "sender": "Jonathan", "role": "dispatch", "label": "NONE", "text": "Rosemarie Pls, send the photos of fire extinguisher, triangles, annual inspection and registration papers for truck and trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 12:48:58", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Ok one moment", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 13:11:07", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "called and talked with driver, she is going to the shop in order to replace trl tire", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 13:11:31", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Got it. I'm on the way.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 13:12:14", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "got it ma'am, pls lmk once you arrive, I will talk with them so they will start the work immediately", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 13:12:24", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Yes sir will do", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 13:34:44", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Im here at tire shop. They want to know what brand tire you want", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 13:34:54", "sender": "Blayke Hunt", "role": "dispatch", "label": "NONE", "text": "@albert_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 13:34:56", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "calling to the shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 13:36:23", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "I have to fill out work order", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 13:37:20", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "yes I just talked with them, so pls check in at the offoce ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 13:37:43", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "I am got to get numbers off trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 13:53:15", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "They are almost done", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 13:54:07", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "Rosemarie pls send the picture of the replaced tire once they finish and then I will make a payment ma'am", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "ISS-0095", "type": "issue", "categories": [ "breakdown" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "Truck won’t start", "trigger_sender": "mario santos", "opened_at": "2026-05-13 11:16:40", "last_at": "2026-05-13 12:16:29", "last_signal_at": "2026-05-13 11:16:40", "resolved_at": "2026-05-13 12:16:29", "status": "resolved", "duration_hours": 1.0, "message_count": 20, "signal_count": 1, "participants": [ "mario santos", "Eddie Johnson", "Will Knight", "Antony" ], "timeline": [ { "timestamp": "2026-05-13 11:16:40", "sender": "mario santos", "role": "driver", "label": "DRIVER_ISSUE", "text": "Truck won’t start", "signals": [ "issue:breakdown" ], "is_resolution": false }, { "timestamp": "2026-05-13 11:17:18", "sender": "Eddie Johnson", "role": "dispatch", "label": "NONE", "text": "@david_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 11:17:41", "sender": "Eddie Johnson", "role": "dispatch", "label": "NONE", "text": "can you send us video what to see what is going on", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 11:21:40", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "The truck won’t cut on it’s just needs a jump and my inverter isn’t working", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 11:23:10", "sender": "Eddie Johnson", "role": "dispatch", "label": "NONE", "text": "@david_fleet pls assist", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 11:24:38", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "why you stopped by convivence store when second time I tell to stop by Loves", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 11:24:54", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "we need to ask for jump again", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 11:24:56", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Sir there was no loves near by", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 11:25:03", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Okay sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 11:25:12", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "Im looking for drivers passing by", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 11:25:17", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 11:48:09", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "any news?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 11:48:23", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Can’t find anyone to help", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 11:54:43", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Found someone", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 12:02:31", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Once he jumps me have to go and finish load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 12:02:45", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "let us know your ETA then please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 12:10:07", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "after that only load to IL", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 12:10:22", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Why only load to IL", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-13 12:16:24", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "batteries,water pump are bad", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 12:16:29", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "we need to get it replaced", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "ISS-0094", "type": "issue", "categories": [ "facility_problem" ], "group_id": "1003923280974", "group_title": "🎀 1422 CHELSEA BRUNSON (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "CHELSEA BRUNSON", "trigger_text": "They are closed", "trigger_sender": "Chelsea Brunson", "opened_at": "2026-05-12 22:34:01", "last_at": "2026-05-12 22:35:15", "last_signal_at": "2026-05-12 22:34:01", "resolved_at": null, "status": "stale", "duration_hours": 0.02, "message_count": 3, "signal_count": 1, "participants": [ "Chelsea Brunson", "Update Team", "Mark" ], "timeline": [ { "timestamp": "2026-05-12 22:34:01", "sender": "Chelsea Brunson", "role": "driver", "label": "DRIVER_ISSUE", "text": "They are closed", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-05-12 22:34:09", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 22:35:15", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "Yes. Pls come back tomorrow morning", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0093", "type": "issue", "categories": [ "breakdown", "eld_hos" ], "group_id": "1003918396528", "group_title": "🎀 1412 DANIELLA PASCAL (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "DANIELLA PASCAL", "trigger_text": "You better pay me for breakdown or else", "trigger_sender": "Danie", "opened_at": "2026-05-12 22:12:53", "last_at": "2026-05-13 03:01:11", "last_signal_at": "2026-05-12 22:22:09", "resolved_at": null, "status": "stale", "duration_hours": 4.8, "message_count": 9, "signal_count": 2, "participants": [ "Danie", "Blake" ], "timeline": [ { "timestamp": "2026-05-12 22:12:53", "sender": "Danie", "role": "unknown", "label": "DRIVER_ISSUE", "text": "You better pay me for breakdown or else", "signals": [ "issue:breakdown" ], "is_resolution": false }, { "timestamp": "2026-05-12 22:22:09", "sender": "Danie", "role": "unknown", "label": "DRIVER_ISSUE", "text": "I'm out of hours, I'm taking my brake", "signals": [ "issue:eld_hos" ], "is_resolution": false }, { "timestamp": "2026-05-12 22:22:25", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "What's your ETA, Blake?", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-12 22:31:13", "sender": "Blake", "role": "dispatch", "label": "NONE", "text": "you have stuck previous load if broker call you Danie after 4 hours you can go to the shipper be aware", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 01:32:26", "sender": "Blake", "role": "dispatch", "label": "NONE", "text": "you can start rolling to the shipper", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 01:32:29", "sender": "Blake", "role": "dispatch", "label": "NONE", "text": "Danie", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 01:34:20", "sender": "Blake", "role": "dispatch", "label": "NONE", "text": "i could not get your phone", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 01:34:36", "sender": "Blake", "role": "dispatch", "label": "NONE", "text": "Danie are you up ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 03:01:11", "sender": "Blake", "role": "dispatch", "label": "NONE", "text": "called several times but no response", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0092", "type": "issue", "categories": [ "breakdown" ], "group_id": "1003518478280", "group_title": "🎀 879 VERONICA LOPEZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "VERONICA LOPEZ", "trigger_text": "I already did the passenger seat air leak", "trigger_sender": "Veronica Lopez", "opened_at": "2026-05-12 21:17:57", "last_at": "2026-05-13 12:29:18", "last_signal_at": "2026-05-13 11:23:08", "resolved_at": null, "status": "stale", "duration_hours": 15.19, "message_count": 37, "signal_count": 2, "participants": [ "Veronica Lopez", "Tommy Nix", "Tony", "Delroy", "Levi Cole", "Richard_fleet", "Mary Watson", "draco" ], "timeline": [ { "timestamp": "2026-05-12 21:17:57", "sender": "Veronica Lopez", "role": "driver", "label": "DRIVER_ISSUE", "text": "I already did the passenger seat air leak", "signals": [ "issue:breakdown" ], "is_resolution": false }, { "timestamp": "2026-05-12 21:22:18", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Do you want to talk to the mechanic?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 21:31:24", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "That's the manager contact", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 21:31:30", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "@Tony_fleet1 working on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 21:32:56", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "i am on hold with them", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 21:33:14", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 21:45:01", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "they can't replace the air bag now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 21:45:25", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "i will sned another shop on the way who can replace", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 21:47:13", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Yeah probably they also can fix it tomorrow morning... because right now it's raining and it's going to rain in the next 120 minutes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 21:47:39", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "But please send the location where you want me to take the truck", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 21:48:04", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "pls send part number i will check shop on the way", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 21:59:11", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "Veronica", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 22:46:25", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "called driver will keep rolling for now we will send shop on the way", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 22:53:03", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #090 Amount: For a Full Tank Address: 7300 West Okeechobee Road Fort Pierce , FL 34945 Interstate: I-95, Exit 129 Distance: 90 miles Map link: https://www.google", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-12 22:53:10", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Veronica lets refuel here ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 23:29:28", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "Update for the load # 52582 Status : Stopped Location : Coral Springs, FL, 33066 Miles left : 1302", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-12 23:29:54", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "Veronica when you will start rolling maam ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 23:49:45", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "Per talked with the fleet team, No issue, driver stopped due to the bad weather conditions on the road", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 11:23:08", "sender": "Veronica Lopez", "role": "driver", "label": "DRIVER_ISSUE", "text": "GM ...I just want to let you know that I just did my PTI and I hear no air leak in the air break bag", "signals": [ "issue:breakdown" ], "is_resolution": false }, { "timestamp": "2026-05-13 11:23:08", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Hi ..I will resume driving tomorrow morning because I when under the truck and I got my head overhead I just tooked medicine for the headache", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 11:23:08", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Will send part number in a few minutes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 11:25:52", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "@david_fleet @Will_Fleet2 @richard_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 11:26:53", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "Veronica good morning, what will be ur ETA to the receiver ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 11:28:49", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "3pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 11:29:21", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "05/14 ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 11:29:39", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 11:29:46", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "roger that", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 11:32:02", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "good morning Ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 11:32:10", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "can you send fully PTI video for this week please ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 11:32:17", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "we will check an air bag as well", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 11:33:46", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 11:34:10", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 11:54:15", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Update on the load# 52582 Status: rolling CL: Martin I-95 Weigh Station (Northbound), 16511 I-95, Hobe Sound, FL 33455 1145 miles away from the receiver", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-13 12:26:37", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Fuel card please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 12:26:44", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 12:26:54", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 12:29:18", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Ty", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0091", "type": "issue", "categories": [ "accident_dot" ], "group_id": "1003443235257", "group_title": "🎀 852 CHERRICA CALIXTE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "CHERRICA CALIXTE", "trigger_text": "I found a shop that can help us with changing air lines and to do DOT inspection", "trigger_sender": "William Harrington", "opened_at": "2026-05-12 16:50:45", "last_at": "2026-05-12 22:01:55", "last_signal_at": "2026-05-12 16:50:45", "resolved_at": null, "status": "stale", "duration_hours": 5.19, "message_count": 20, "signal_count": 1, "participants": [ "William Harrington", "C C", "Mary Watson", "Brandon Adams" ], "timeline": [ { "timestamp": "2026-05-12 16:50:45", "sender": "William Harrington", "role": "unknown", "label": "DRIVER_ISSUE", "text": "I found a shop that can help us with changing air lines and to do DOT inspection", "signals": [ "issue:accident_dot" ], "is_resolution": false }, { "timestamp": "2026-05-12 16:50:59", "sender": "William Harrington", "role": "unknown", "label": "NONE", "text": "After PU", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 17:03:24", "sender": "C C", "role": "unknown", "label": "NONE", "text": "There no cut or leak on the cable", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 17:05:05", "sender": "William Harrington", "role": "unknown", "label": "NONE", "text": "air line is almost touching the cat walk", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 17:45:13", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "#Update Status: rolling 8 miles away from the shipper", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-12 18:10:55", "sender": "C C", "role": "unknown", "label": "NONE", "text": "Check in dock 41", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 19:11:30", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Getting loaded?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 19:36:00", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 19:42:39", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Load # 0178141 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-12 20:00:27", "sender": "William Harrington", "role": "unknown", "label": "NONE", "text": "Are we going here mam? @Cherricalixte", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 20:52:41", "sender": "C C", "role": "unknown", "label": "NONE", "text": "What time they close?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 20:53:01", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "@wHariington", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 20:53:49", "sender": "William Harrington", "role": "unknown", "label": "NONE", "text": "Will call them and come to you with answer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 20:54:01", "sender": "C C", "role": "unknown", "label": "NONE", "text": "How many gallons of coolant & washer fluid do I get?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 20:55:15", "sender": "William Harrington", "role": "unknown", "label": "NONE", "text": "Till 6 pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 20:56:59", "sender": "C C", "role": "unknown", "label": "NONE", "text": "Are they adding the coolant at the shop?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 20:58:10", "sender": "C C", "role": "unknown", "label": "NONE", "text": "???", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 21:05:44", "sender": "C C", "role": "unknown", "label": "NONE", "text": "Hello", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 21:12:40", "sender": "Brandon Adams", "role": "dispatch", "label": "NONE", "text": "@Sam_fleeet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 22:01:55", "sender": "Brandon Adams", "role": "dispatch", "label": "NONE", "text": "Update for the load# 0178141 Status: rolling Current location: 10761 Anderson-Antioch Rd, Mt Sterling, OH 43143 897 miles left to the delivery.", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0090", "type": "issue", "categories": [ "eld_hos" ], "group_id": "1003840953141", "group_title": "🎀 1245 RAUNELLE JONES (COMPANY DRIVER) ROBERTSON TRUCKS LLC", "driver": "RAUNELLE JONES", "trigger_text": "Clock still saying no drive time", "trigger_sender": "Raunelle Jones", "opened_at": "2026-05-12 10:34:50", "last_at": "2026-05-12 16:34:43", "last_signal_at": "2026-05-12 10:34:50", "resolved_at": null, "status": "stale", "duration_hours": 6.0, "message_count": 25, "signal_count": 1, "participants": [ "Raunelle Jones", "Roy Grey", "Choyxona №1", "Lily Collins", "Darcy", "Driver Relationship John" ], "timeline": [ { "timestamp": "2026-05-12 10:34:50", "sender": "Raunelle Jones", "role": "driver", "label": "DRIVER_ISSUE", "text": "Clock still saying no drive time", "signals": [ "issue:eld_hos" ], "is_resolution": false }, { "timestamp": "2026-05-12 10:35:31", "sender": "Roy Grey", "role": "dispatch", "label": "NONE", "text": "@choyxona2023", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 10:46:51", "sender": "Choyxona №1", "role": "dispatch", "label": "NONE", "text": "you can driver you have 2 hours 🎀 Raunelle Jones", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 10:47:16", "sender": "Roy Grey", "role": "dispatch", "label": "NONE", "text": "lets start rolling Raunelle", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 10:55:16", "sender": "Raunelle Jones", "role": "driver", "label": "NONE", "text": "So after this load is done I’ll have to wait 10 hours I’m not going to be able to get another load till tomorrow this is not beneficial to me at all", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 11:32:16", "sender": "Roy Grey", "role": "dispatch", "label": "NONE", "text": "Load# 22895250 - Recovery Status: Rolling 50 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-12 11:32:26", "sender": "Roy Grey", "role": "dispatch", "label": "NONE", "text": "ETA ? please Raunelle", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 12:14:52", "sender": "Lily Collins", "role": "dispatch", "label": "NONE", "text": "Good morning ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 12:14:57", "sender": "Lily Collins", "role": "dispatch", "label": "NONE", "text": "Good morning sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 12:41:28", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "per GPS almost arrived to Delivery", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 12:52:30", "sender": "Lily Collins", "role": "dispatch", "label": "NONE", "text": "so im not booking you anything after this load until tomorrow morning ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 14:22:53", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "Raunelle Good morning mam", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 14:22:57", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "How are u ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 14:23:03", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "Did you get a dock? Unloading", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 14:43:34", "sender": "Raunelle Jones", "role": "driver", "label": "NONE", "text": "Morning yes they are unloading", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 14:43:53", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "Noted ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 14:44:40", "sender": "Raunelle Jones", "role": "driver", "label": "NONE", "text": "Also I would like to be routed back to terminal I’m going to return truck I’m quitting", "signals": [ "issue:complaint_escalation" ], "is_resolution": false }, { "timestamp": "2026-05-12 14:48:34", "sender": "Driver Relationship John", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 14:57:41", "sender": "Driver Relationship John", "role": "dispatch", "label": "NONE", "text": "called and talekd", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 15:18:13", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "Load # 22895250 has been completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-12 16:30:24", "sender": "Raunelle Jones", "role": "driver", "label": "NONE", "text": "What’s next?", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-12 16:31:11", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "i think you need to wait hours", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:31:22", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "do you have driving hours on your shift", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:34:39", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:34:43", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "your dispatch will advise", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0089", "type": "issue", "categories": [ "accident_dot" ], "group_id": "1002560188081", "group_title": "📷 972 OLEKSII ZADOROZHNYI (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "OLEKSII ZADOROZHNYI", "trigger_text": "talked, driver doesnt need to pay for citation. Claim department will hire lawyer and fight for this citation !", "trigger_sender": "Fredo Peterson", "opened_at": "2026-05-11 22:01:13", "last_at": "2026-05-11 22:01:13", "last_signal_at": "2026-05-11 22:01:13", "resolved_at": null, "status": "stale", "duration_hours": 0.0, "message_count": 1, "signal_count": 1, "participants": [ "Fredo Peterson" ], "timeline": [ { "timestamp": "2026-05-11 22:01:13", "sender": "Fredo Peterson", "role": "staff_relay", "label": "DRIVER_ISSUE", "text": "talked, driver doesnt need to pay for citation. Claim department will hire lawyer and fight for this citation !", "signals": [ "issue:accident_dot", "staff_relay" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0088", "type": "issue", "categories": [ "facility_problem" ], "group_id": "1002424304837", "group_title": "📷 1092 MAX HENRY TELFORT (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MAX HENRY TELFORT", "trigger_text": "They closed at 2:30 PM.", "trigger_sender": "Max", "opened_at": "2026-05-11 20:00:34", "last_at": "2026-05-11 20:51:25", "last_signal_at": "2026-05-11 20:00:34", "resolved_at": null, "status": "stale", "duration_hours": 0.85, "message_count": 6, "signal_count": 1, "participants": [ "Max", "Kyle", "Delroy" ], "timeline": [ { "timestamp": "2026-05-11 20:00:34", "sender": "Max", "role": "driver", "label": "DRIVER_ISSUE", "text": "They closed at 2:30 PM.", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-05-11 20:01:43", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "damn", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:04:12", "sender": "Max", "role": "driver", "label": "NONE", "text": "On my way to the nearest truck stop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:04:22", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:51:19", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #454 Amount: For a Full Tank Address: 1365 SR 42 NE London , OH 43140 Interstate: I-70, Exit 79 Distance: 251 miles Map link: https://www.google.com/maps/search", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-11 20:51:25", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "@Max_Henry0990 lets refuel here after PU brother", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0087", "type": "issue", "categories": [ "eld_hos" ], "group_id": "1003850984050", "group_title": "🎀 841 TOUSSAINT MARIE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "TOUSSAINT MARIE", "trigger_text": "@choyxona2023 Driver said that she has no hours anymore She said she was sleeping all night and used log only to unload in the morning Could you check please", "trigger_sender": "Zach Murphy", "opened_at": "2026-05-11 19:48:09", "last_at": "2026-05-12 00:44:41", "last_signal_at": "2026-05-11 19:48:09", "resolved_at": null, "status": "stale", "duration_hours": 4.94, "message_count": 6, "signal_count": 1, "participants": [ "Zach Murphy", "Marie Guetching Toussaint Altidor", "Amir" ], "timeline": [ { "timestamp": "2026-05-11 19:48:09", "sender": "Zach Murphy", "role": "staff_relay", "label": "DRIVER_ISSUE", "text": "@choyxona2023 Driver said that she has no hours anymore She said she was sleeping all night and used log only to unload in the morning Could you check please", "signals": [ "issue:eld_hos", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-05-11 19:57:29", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Marie Guetching Marie Guetching you can drive for 7 hrs", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 19:57:34", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "ELD confirmed", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 19:57:43", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "some glitch may be\\", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:16:23", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "👍", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 00:44:41", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "Update for Load # 36647846 Status: Rolling Current location : 3644 N Valley Pike, Harrisonburg, VA 22802 614 miles left to the receiver", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0086", "type": "issue", "categories": [ "hvac_apu" ], "group_id": "1003918396528", "group_title": "🎀 1412 DANIELLA PASCAL (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "DANIELLA PASCAL", "trigger_text": "Yes, but this truck got no heat no inverter, fridge and microwave don't work", "trigger_sender": "Danie", "opened_at": "2026-05-11 14:12:30", "last_at": "2026-05-11 16:44:01", "last_signal_at": "2026-05-11 14:12:30", "resolved_at": null, "status": "stale", "duration_hours": 2.53, "message_count": 32, "signal_count": 1, "participants": [ "Danie", "Dean", "Sanchez", "Kevin ⛟", "Wayne Parker", "Richard_fleet" ], "timeline": [ { "timestamp": "2026-05-11 14:12:30", "sender": "Danie", "role": "unknown", "label": "DRIVER_ISSUE", "text": "Yes, but this truck got no heat no inverter, fridge and microwave don't work", "signals": [ "issue:hvac_apu" ], "is_resolution": false }, { "timestamp": "2026-05-11 14:12:51", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Cold air blowing non stop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 14:13:02", "sender": "Dean", "role": "dispatch", "label": "NONE", "text": "can you send me picture of the sticker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 14:13:23", "sender": "Dean", "role": "dispatch", "label": "NONE", "text": "Danie", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 14:13:48", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "No", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 14:14:17", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Wait a minute I just did", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 14:16:09", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "I'm going to truck stop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 15:02:02", "sender": "Sanchez", "role": "dispatch", "label": "NONE", "text": "Load# 22999273 Note: Hook / Drop Trailer # 5252 Ref# LWS992032 PU-time:Ready now PU-address:Lowes 1301 WEST JFK DRIVE North Vernon, IN 47265 --------------------- Note: Live unloading DEL-time:", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-11 15:02:08", "sender": "Sanchez", "role": "dispatch", "label": "NONE", "text": "Danie pls confirm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 15:02:18", "sender": "Sanchez", "role": "dispatch", "label": "NONE", "text": "after PU you can go to the shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 15:07:53", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "I'm going to get some food first", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 15:22:32", "sender": "Sanchez", "role": "dispatch", "label": "NONE", "text": "called confirmed", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 15:47:13", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "ma'am Danie pls send DH miles to the shipper", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 15:47:46", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "DH miles?? What's that?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 15:53:46", "sender": "Sanchez", "role": "dispatch", "label": "NONE", "text": "called driver doesn't want to take loads today and want to take rest", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 15:54:07", "sender": "Sanchez", "role": "dispatch", "label": "NONE", "text": "will pick up the load tomorrow morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 15:54:30", "sender": "Sanchez", "role": "dispatch", "label": "NONE", "text": "Appt time 05/12 08:00", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 15:54:32", "sender": "Wayne Parker", "role": "dispatch", "label": "NONE", "text": "why can't you pick it up today tho Danie", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 15:54:52", "sender": "Wayne Parker", "role": "dispatch", "label": "NONE", "text": "it is just 200 mile load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 15:55:17", "sender": "Wayne Parker", "role": "dispatch", "label": "NONE", "text": "the load you did was also solo load 1200 miles for 3days", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 15:56:15", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Yes solo", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 16:00:03", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "200 miles does not include traffic, road construction, truck speed, plus I cannot drive tired... I've been up since 0100 am.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 16:01:48", "sender": "Wayne Parker", "role": "dispatch", "label": "NONE", "text": "yeah but it was 1200 miles for 3days, you could've arrived on Sunday night and take rest till delivery", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 16:03:27", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "I'm the driver you're not...you don't know what you're talking about", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 16:04:34", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "You can take your 200 miles and show it up ....", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 16:06:17", "sender": "Wayne Parker", "role": "dispatch", "label": "NONE", "text": "just trying to understand how many miles you can really drive in a day and how many miles you want per week because we haven't given anything exhausting so far, only short and 2 or more day transit lo", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 16:07:55", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "@richard_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 16:08:51", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 16:42:44", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "Ma'am lights and tires are looking good, can you send other parts as well ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 16:43:37", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "on truck level of the fire extinguisher triangles wiper blade steer tires brakes back reflective tapes tail and reverse lights on trailer front clearance lights license plate light brak", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 16:43:52", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "and documents needed for trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 16:44:01", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "i see you did not check when you hooked up", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0085", "type": "issue", "categories": [ "facility_problem" ], "group_id": "1003769147142", "group_title": "🟢 🎀 1184 SHEREE WALDON (COMPANY DRIVER) TBT EXPRESS", "driver": "SHEREE WALDON", "trigger_text": "I called they closed it’s A holiday", "trigger_sender": "Sheree Waldon", "opened_at": "2026-05-10 15:34:36", "last_at": "2026-05-10 21:32:19", "last_signal_at": "2026-05-10 15:34:36", "resolved_at": null, "status": "stale", "duration_hours": 5.96, "message_count": 23, "signal_count": 1, "participants": [ "Sheree Waldon", "Support team", "Creed Murphy", "James" ], "timeline": [ { "timestamp": "2026-05-10 15:34:36", "sender": "Sheree Waldon", "role": "driver", "label": "DRIVER_ISSUE", "text": "I called they closed it’s A holiday", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-05-10 15:57:00", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Sheree", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 15:57:06", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "can we go there and check pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 15:58:03", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 16:01:16", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Sheree", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 16:02:31", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "WALMART REGIONAL DC 6017 [WMSE17] 2108 E TIPTON ST SEYMOUR, IN, 47274", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 16:28:05", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Sheree +", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 17:19:00", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Sheree", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 17:19:07", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "when we will start rolling ma'a,", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 17:19:28", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 17:24:48", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "no response", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 17:58:41", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "still no response", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 19:19:27", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "I’m not a robot I fell asleep I haven’t had a proper 34 reset yet because hours keep getting added or if I’m down due to a load u guys add that as of being off", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 19:32:40", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "I’m here they checking to see if they have trailers none of those are here that u gave yesterday", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 19:50:54", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "do they have any empty ma'am?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 19:53:00", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Ethan_td", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 19:54:09", "sender": "Creed Murphy", "role": "dispatch", "label": "NONE", "text": "LOT TRL # JBHZ670887 checked: 5/10/2026 Condition: +( no brakes )", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-10 19:54:19", "sender": "Creed Murphy", "role": "dispatch", "label": "NONE", "text": "Please check all documents as well", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 20:57:23", "sender": "James", "role": "dispatch", "label": "NONE", "text": "#missed", "signals": [ "template:status_tag" ], "is_resolution": false }, { "timestamp": "2026-05-10 20:57:28", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #440 Amount: For a Full Tank Address: 205 Pendleton Road Pendleton , KY 40055 Interstate: I-71, Exit 28 Distance: 55 miles Map link: https://www.google.com/maps/", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-10 20:57:35", "sender": "James", "role": "dispatch", "label": "NONE", "text": "1184 Sheree lets refuel at this pilot ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 21:31:54", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 21:32:19", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Gate Code 52352", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0084", "type": "issue", "categories": [ "accident_dot" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "@billyhopkins95 yes brother I know last I pulled over to get rest i didn’t get up on my alarm and NO I’m not doing this on purpose", "trigger_sender": "mario santos", "opened_at": "2026-05-10 14:58:15", "last_at": "2026-05-10 20:49:45", "last_signal_at": "2026-05-10 14:58:15", "resolved_at": null, "status": "stale", "duration_hours": 5.86, "message_count": 30, "signal_count": 1, "participants": [ "mario santos", "Billy Hopkins", "Davis" ], "timeline": [ { "timestamp": "2026-05-10 14:58:15", "sender": "mario santos", "role": "driver", "label": "DRIVER_ISSUE", "text": "@billyhopkins95 yes brother I know last I pulled over to get rest i didn’t get up on my alarm and NO I’m not doing this on purpose", "signals": [ "issue:accident_dot" ], "is_resolution": false }, { "timestamp": "2026-05-10 14:58:39", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "broo this cant be reason", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 14:58:54", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "You must be kidding brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 14:59:02", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "this is crazy man", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 14:59:26", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "No I’m kidding but I need to text you when I get to shipper . @billyhopkins95", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 14:59:53", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "bro, you fucked up everything", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 15:03:59", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "❌ CANCEL THE LOAD DUE TUE LATE DEL❌", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 15:04:31", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Ya boss I see", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 15:04:32", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Fucj", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 15:49:10", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "@billyhopkins95 I’m here , can you re book me sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 15:57:35", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "@billyhopkins95", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 16:00:52", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "Are you getting unloaded?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 16:01:18", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "Empty?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 16:01:32", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "They are going to see if they can take me", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 16:02:19", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "They wont take you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 16:02:23", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "They will take me at 5:30", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 16:02:25", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 16:02:28", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Have to come back", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 16:02:51", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "Lmk when empty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 19:25:30", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "Any news ? @RioDogg", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 19:25:41", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "Did they ask another new appt # for DEL?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 19:25:49", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Will unload me at 5:30 sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 19:25:50", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Today", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 19:25:51", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "or they will just receive you at 5:30pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 19:25:53", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 19:25:58", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Yes sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 19:26:02", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "are u sure?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 19:26:12", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Yes I’m sure", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 20:49:32", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Dock 218", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 20:49:45", "sender": "Davis", "role": "dispatch", "label": "NONE", "text": "Okay great", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0083", "type": "issue", "categories": [ "engine_light" ], "group_id": "1002395820246", "group_title": "📷 1123 RODRIGUEZ ISRAEL (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "RODRIGUEZ ISRAEL", "trigger_text": "I got abs light on", "trigger_sender": "Israel Rodriguez", "opened_at": "2026-05-09 14:51:06", "last_at": "2026-05-09 19:54:35", "last_signal_at": "2026-05-09 14:51:06", "resolved_at": null, "status": "stale", "duration_hours": 5.06, "message_count": 15, "signal_count": 1, "participants": [ "Israel Rodriguez", "Kyle", "draco", "Daniel", "Martin" ], "timeline": [ { "timestamp": "2026-05-09 14:51:06", "sender": "Israel Rodriguez", "role": "driver", "label": "DRIVER_ISSUE", "text": "I got abs light on", "signals": [ "issue:engine_light" ], "is_resolution": false }, { "timestamp": "2026-05-09 14:51:28", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "@Daniel_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 15:08:41", "sender": "Israel Rodriguez", "role": "driver", "label": "NONE", "text": "1/tank of diesel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 15:08:48", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 15:09:45", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Dealer #1380 Amount: For a Full Tank Address: 8001 E Expressway 83 Mercedes , TX 78570 Interstate: I-2 Exit 165 Distance: 53 miles Map link: https://www.google.com/maps/search", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-09 15:10:30", "sender": "Israel Rodriguez", "role": "driver", "label": "NONE", "text": "Hey that's not on my way", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 15:10:49", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "what route you taking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 15:10:57", "sender": "Israel Rodriguez", "role": "driver", "label": "NONE", "text": "I'm going north 281", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 15:11:46", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #1135 Amount: For a Full Tank Address: 1419 US-281 Falfurrias , TX 78355 Interstate: US281 Distance: 97 miles Map link: https://www.google.com/maps/search/?api=1", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-09 15:11:53", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "new address", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 17:48:29", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "https://youtu.be/oa9CMhZO1Nk", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 17:48:53", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "@Israelrdgz Sir can u pls reset ABS", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 18:21:21", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "Update for the Load# 22938578 Status: stopped CL: Pilot Travel Center, 1419 US-281, Falfurrias, TX 78355 Miles left : 18862", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-09 19:54:27", "sender": "Israel Rodriguez", "role": "driver", "label": "NONE", "text": "Is fuel card open", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 19:54:35", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0082", "type": "issue", "categories": [ "breakdown" ], "group_id": "1003850984050", "group_title": "🎀 841 TOUSSAINT MARIE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "TOUSSAINT MARIE", "trigger_text": "At the same time I was talking to you, he's came to check it, when I try to move I here the air leak", "trigger_sender": "Marie Guetching Toussaint Altidor", "opened_at": "2026-05-08 22:20:05", "last_at": "2026-05-08 22:20:05", "last_signal_at": "2026-05-08 22:20:05", "resolved_at": null, "status": "stale", "duration_hours": 0.0, "message_count": 1, "signal_count": 1, "participants": [ "Marie Guetching Toussaint Altidor" ], "timeline": [ { "timestamp": "2026-05-08 22:20:05", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "DRIVER_ISSUE", "text": "At the same time I was talking to you, he's came to check it, when I try to move I here the air leak", "signals": [ "issue:breakdown" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0081", "type": "issue", "categories": [ "facility_problem" ], "group_id": "1003427576151", "group_title": "🎀 758 DANIELA RAMIREZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "DANIELA RAMIREZ", "trigger_text": "This is the empty trl I’m supposed to get but the gate is closed and there’s no one here", "trigger_sender": "Daniela Ramirez", "opened_at": "2026-05-08 22:08:01", "last_at": "2026-05-08 22:30:52", "last_signal_at": "2026-05-08 22:08:01", "resolved_at": null, "status": "stale", "duration_hours": 0.38, "message_count": 17, "signal_count": 1, "participants": [ "Daniela Ramirez", "Samuel ⛟", "Ethan" ], "timeline": [ { "timestamp": "2026-05-08 22:08:01", "sender": "Daniela Ramirez", "role": "driver", "label": "DRIVER_ISSUE", "text": "This is the empty trl I’m supposed to get but the gate is closed and there’s no one here", "signals": [ "issue:facility_problem", "issue:detention" ], "is_resolution": false }, { "timestamp": "2026-05-08 22:08:06", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "@Ethan_td @Sam_fleeet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 22:09:04", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "It even has a lock on gate and I can’t open it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 22:09:37", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "I will inform broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 22:09:52", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Ok thanx", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 22:10:15", "sender": "Ethan", "role": "dispatch", "label": "NONE", "text": "Seems like facility already closed", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 22:10:40", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 22:10:48", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "There’s no one here", "signals": [ "issue:detention" ], "is_resolution": false }, { "timestamp": "2026-05-08 22:10:54", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Already walked all around", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 22:11:01", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "And knocked on every door", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 22:16:42", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Unless I cross over the grass", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 22:24:29", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Can you ask broker if I can go get empty trl some place else", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-08 22:24:51", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 22:24:54", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "I really want to get my load today", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 22:28:33", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "@Ethan_td is ther eany other empty trailer?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 22:29:36", "sender": "Ethan", "role": "dispatch", "label": "NONE", "text": "unfortunately there is no any other options around", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 22:30:52", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "@Sam_fleeet", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0080", "type": "issue", "categories": [ "facility_problem" ], "group_id": "1002424304837", "group_title": "📷 1092 MAX HENRY TELFORT (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MAX HENRY TELFORT", "trigger_text": "Okay at what time they closed today?", "trigger_sender": "Max", "opened_at": "2026-05-08 21:05:39", "last_at": "2026-05-08 23:13:58", "last_signal_at": "2026-05-08 21:05:39", "resolved_at": null, "status": "stale", "duration_hours": 2.14, "message_count": 10, "signal_count": 1, "participants": [ "Max", "ᴋᴇɴᴢᴏ", "Phil Kent", "Ethan" ], "timeline": [ { "timestamp": "2026-05-08 21:05:39", "sender": "Max", "role": "driver", "label": "DRIVER_ISSUE", "text": "Okay at what time they closed today?", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-05-08 21:06:21", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "6PM", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 21:06:36", "sender": "Max", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 21:57:05", "sender": "Max", "role": "driver", "label": "NONE", "text": "Empty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 21:57:36", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 22:00:42", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "Load # 67268182 completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-08 22:01:20", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "@Max_Henry0990 we need to drop the trailer here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 22:01:28", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "and bobtail to the office brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 23:11:42", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "@Ethan_td we will get is back", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 23:13:58", "sender": "Ethan", "role": "dispatch", "label": "NONE", "text": "trailer looks good send brakes and lights on video also docs once you will take it back", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0079", "type": "issue", "categories": [ "accident_dot" ], "group_id": "1002281369010", "group_title": "🟢 📷 1024 JOAO MARTINS (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "JOAO MARTINS", "trigger_text": "My bad it was accident", "trigger_sender": "Joao Martins", "opened_at": "2026-05-08 18:43:33", "last_at": "2026-05-08 20:54:33", "last_signal_at": "2026-05-08 18:43:33", "resolved_at": null, "status": "stale", "duration_hours": 2.18, "message_count": 14, "signal_count": 1, "participants": [ "Joao Martins", "Mark", "Malcolm", "Ali", "Update Team" ], "timeline": [ { "timestamp": "2026-05-08 18:43:33", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_ISSUE", "text": "My bad it was accident", "signals": [ "issue:accident_dot" ], "is_resolution": false }, { "timestamp": "2026-05-08 19:16:27", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Finished ✅️", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 19:16:34", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "@mark_williamc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 19:16:46", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "very good bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 19:16:48", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "@malcolmbil", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 19:16:54", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "you are the best of the best", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 19:17:00", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "g2g", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 19:17:16", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "cehcking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 19:18:13", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "It was a nice planning by the way. Thanks @mark_williamc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 19:18:56", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "🫡🫡", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 19:19:24", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "LOAD 00024797185M picked up", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 20:52:40", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Hello drivers, I want to explain the DOT Week rule in simple terms. A DOT week started from today and ends at 11:59 PM next week Sunday most probably. During this period, FMCSA counts your total wor", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 20:52:48", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 20:54:33", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Called several times no response", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0078", "type": "issue", "categories": [ "engine_light" ], "group_id": "1003923280974", "group_title": "🎀 1422 CHELSEA BRUNSON (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "CHELSEA BRUNSON", "trigger_text": "I have turned off. James started a regen before I took possession and it finished and I drove to truck stop and it was asking to regen again", "trigger_sender": "Chelsea Brunson", "opened_at": "2026-05-08 08:42:32", "last_at": "2026-05-08 13:56:44", "last_signal_at": "2026-05-08 08:42:32", "resolved_at": null, "status": "stale", "duration_hours": 5.24, "message_count": 30, "signal_count": 1, "participants": [ "Chelsea Brunson", "𝓓𝓪𝓿𝓲𝓭", "Ryan Clark", "Malcolm", "Fuel Department", "ᴋᴇɴᴢᴏ" ], "timeline": [ { "timestamp": "2026-05-08 08:42:32", "sender": "Chelsea Brunson", "role": "driver", "label": "DRIVER_ISSUE", "text": "I have turned off. James started a regen before I took possession and it finished and I drove to truck stop and it was asking to regen again", "signals": [ "issue:engine_light" ], "is_resolution": false }, { "timestamp": "2026-05-08 09:52:14", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "okay do that pls , otherwise we will come to our shop when they open", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 10:00:17", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "What time does mechanics get there", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 10:00:25", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@david_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 10:01:57", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "8 am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 10:02:07", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 13:14:59", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "I need to get fuel to head back to office.", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-08 13:15:10", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 13:15:14", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@dale_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 13:26:13", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "Hello", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 13:26:38", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "Also the truck keeps shutting off", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 13:26:46", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "@martin_fuel @dale_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 13:26:58", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "@delroy_diesel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 13:27:33", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "I’m sitting at fuel pump", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 13:27:37", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 13:27:41", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "calling them", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 13:27:42", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "sec", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 13:27:44", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 13:27:45", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 13:28:27", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "could you please send us your dashboard picture?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 13:29:39", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "is it pilot? that you are staying at ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 13:29:40", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@Daniel_fleet1 @fl", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 13:30:21", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 13:30:50", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "ok, lets put 50 gallons here for now, we will then get full tank when we get your next trip, based on the route", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 13:31:33", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "im activating your fuel card", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 13:31:55", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "Ok I don’t think I’m gonna make it back to office because truck keeps shutting off", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 13:31:57", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 13:32:39", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "10031971 this is the PIN for the fuel card", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 13:42:18", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 13:56:44", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "talked, she is coming to the office with the over ride button", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0077", "type": "issue", "categories": [ "breakdown" ], "group_id": "1002560188081", "group_title": "📷 972 OLEKSII ZADOROZHNYI (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "OLEKSII ZADOROZHNYI", "trigger_text": "called: driver will wait till the morning on the exit, asked to turn off the truck, in the morning we will check service to check the truck or tow the truck to the local shop", "trigger_sender": "Tony", "opened_at": "2026-05-08 02:11:19", "last_at": "2026-05-08 05:11:34", "last_signal_at": "2026-05-08 02:11:19", "resolved_at": null, "status": "stale", "duration_hours": 3.0, "message_count": 8, "signal_count": 1, "participants": [ "Tony", "Tim Harrison", "Eric Foreman" ], "timeline": [ { "timestamp": "2026-05-08 02:11:19", "sender": "Tony", "role": "staff_relay", "label": "DRIVER_ISSUE", "text": "called: driver will wait till the morning on the exit, asked to turn off the truck, in the morning we will check service to check the truck or tow the truck to the local shop", "signals": [ "issue:breakdown", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-05-08 02:11:24", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "@tim_harrison11 be informed", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 02:11:55", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 02:16:06", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Pochinili? Ili ostaetes tam?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 02:16:37", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "SPOSIBO", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 02:16:43", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "not fixed", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 03:18:26", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Update for the load#O-33604 Status: Stopped Current location: Oakdale, SC, 29623 Miles left: 149", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-08 05:11:34", "sender": "Eric Foreman", "role": "dispatch", "label": "NONE", "text": "Update for the load#O-33604 Status: Stopped Current location: Oakdale, SC, 29623 Miles left: 149", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0076", "type": "issue", "categories": [ "pay_dispute", "breakdown" ], "group_id": "1003979865169", "group_title": "🟢 🎀 1193 MESHIA MOORE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "MESHIA MOORE", "trigger_text": "Yet again miles is wrong after I was told to screenshot and send to group", "trigger_sender": "Tru Harris", "opened_at": "2026-05-07 21:33:17", "last_at": "2026-05-07 21:46:57", "last_signal_at": "2026-05-07 21:39:02", "resolved_at": null, "status": "stale", "duration_hours": 0.23, "message_count": 8, "signal_count": 2, "participants": [ "Tru Harris", "Ali", "Hardy" ], "timeline": [ { "timestamp": "2026-05-07 21:33:17", "sender": "Tru Harris", "role": "unknown", "label": "DRIVER_ISSUE", "text": "Yet again miles is wrong after I was told to screenshot and send to group", "signals": [ "issue:pay_dispute" ], "is_resolution": false }, { "timestamp": "2026-05-07 21:33:55", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "don't worry @JORDAN_ACC will reach out to you tomorrow early morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 21:34:12", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "he is out of the office i think", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 21:36:18", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Ok and what about @Tim_Safety", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 21:36:44", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 21:39:02", "sender": "Tru Harris", "role": "unknown", "label": "DRIVER_ISSUE", "text": "That two part load delivery as well as the recovery load. I didn’t get the fees for that on my check as well and we’re not even gonna start about the breakdown for the trailer for two days but I guess", "signals": [ "issue:breakdown" ], "is_resolution": false }, { "timestamp": "2026-05-07 21:40:02", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "we will try to solve this problem tomorrow don't worry ma'am pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 21:46:57", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "called and talked : explained that accounting will reach out here tomorrow", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0075", "type": "issue", "categories": [ "engine_light" ], "group_id": "1002422905138", "group_title": "820T SERGEY MKRTYCHAN (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": null, "trigger_text": "called and talked : per driver there is coolant leak, he sent some video regarding leak, i asked another video, but he has already left and going to home, he will sent another video and will go to the", "trigger_sender": "Hardy", "opened_at": "2026-05-07 21:25:40", "last_at": "2026-05-07 21:25:40", "last_signal_at": "2026-05-07 21:25:40", "resolved_at": null, "status": "stale", "duration_hours": 0.0, "message_count": 1, "signal_count": 1, "participants": [ "Hardy" ], "timeline": [ { "timestamp": "2026-05-07 21:25:40", "sender": "Hardy", "role": "staff_relay", "label": "DRIVER_ISSUE", "text": "called and talked : per driver there is coolant leak, he sent some video regarding leak, i asked another video, but he has already left and going to home, he will sent another video and will go to the", "signals": [ "issue:engine_light", "staff_relay" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0074", "type": "issue", "categories": [ "facility_problem" ], "group_id": "1003769147142", "group_title": "🟢 🎀 1184 SHEREE WALDON (COMPANY DRIVER) TBT EXPRESS", "driver": "SHEREE WALDON", "trigger_text": "They won’t take it here", "trigger_sender": "Sheree Waldon", "opened_at": "2026-05-07 17:20:45", "last_at": "2026-05-07 21:40:26", "last_signal_at": "2026-05-07 17:20:45", "resolved_at": null, "status": "stale", "duration_hours": 4.33, "message_count": 14, "signal_count": 1, "participants": [ "Sheree Waldon", "Support team", "Felix" ], "timeline": [ { "timestamp": "2026-05-07 17:20:45", "sender": "Sheree Waldon", "role": "driver", "label": "DRIVER_ISSUE", "text": "They won’t take it here", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-05-07 17:21:11", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "I already went in and tried", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 17:34:39", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "what you mean ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 18:03:48", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "You guys don’t understand. I keep saying the same thing. They won’t take my paper id or passport here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 18:04:29", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "I talked to a support team member", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 18:11:23", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "checking with broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 18:29:13", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "CANCELLED", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 19:01:57", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "Sheree miss we are looking for other load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 19:02:16", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "Ok perfect", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 21:34:21", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "we are still working on a load for you ma'am, we will keep you posted", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 21:34:46", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 21:36:57", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "I’m just relaxing my nerves I saw a dead body on the freeway and his leg was ripped off. He was on a motorcycle", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 21:39:29", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "ooh crazyy, motorcycle is too dangerous", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 21:40:26", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0073", "type": "issue", "categories": [ "accident_dot" ], "group_id": "1003518478280", "group_title": "🎀 879 VERONICA LOPEZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "VERONICA LOPEZ", "trigger_text": "No ..I had a DOT inspection level 2 las two days ago. The officer asked me to turn on wippers and make sure I had windshield washer", "trigger_sender": "Veronica Lopez", "opened_at": "2026-05-07 16:17:12", "last_at": "2026-05-07 20:12:37", "last_signal_at": "2026-05-07 16:17:12", "resolved_at": null, "status": "stale", "duration_hours": 3.92, "message_count": 13, "signal_count": 1, "participants": [ "Veronica Lopez", "Richard_fleet", "Joe", "Mary Watson" ], "timeline": [ { "timestamp": "2026-05-07 16:17:12", "sender": "Veronica Lopez", "role": "driver", "label": "DRIVER_ISSUE", "text": "No ..I had a DOT inspection level 2 las two days ago. The officer asked me to turn on wippers and make sure I had windshield washer", "signals": [ "issue:accident_dot" ], "is_resolution": false }, { "timestamp": "2026-05-07 16:17:27", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 16:17:49", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "in DOT week, police officers don't care about lvl2 or lvl3 inpsections", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 16:18:17", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 16:18:23", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "only if you had green DOT sticker that was given by police when you passed from lvl1 they won't check", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 16:20:27", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Ok...no a problem", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 16:27:53", "sender": "Joe", "role": "dispatch", "label": "NONE", "text": "Veronica are they loading?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 16:36:49", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 16:38:19", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "GTG", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 16:38:45", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 16:38:54", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 16:38:55", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Load# 552783033 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-07 20:12:37", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Update on the load# 552783033 Status:rolling CL: FL-91, Fort Pierce, FL 34945 130 miles away from the receiver", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0072", "type": "issue", "categories": [ "engine_light" ], "group_id": "1002424304837", "group_title": "📷 1092 MAX HENRY TELFORT (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MAX HENRY TELFORT", "trigger_text": "Truck had red check engine again", "trigger_sender": "Max", "opened_at": "2026-05-07 08:06:12", "last_at": "2026-05-08 20:45:39", "last_signal_at": "2026-05-08 15:03:25", "resolved_at": null, "status": "stale", "duration_hours": 36.66, "message_count": 41, "signal_count": 3, "participants": [ "Max", "Levi Cole", "𝓓𝓪𝓿𝓲𝓭", "Will Knight", "Kyle", "Ron Buck", "Jordan PTI" ], "timeline": [ { "timestamp": "2026-05-07 08:06:12", "sender": "Max", "role": "driver", "label": "DRIVER_ISSUE", "text": "Truck had red check engine again", "signals": [ "issue:engine_light" ], "is_resolution": false }, { "timestamp": "2026-05-07 08:07:20", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "@david_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 08:07:41", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "keep resetting for now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 08:07:53", "sender": "Max", "role": "driver", "label": "NONE", "text": "I did", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 08:07:57", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "we will provide shop address in the morning times sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 08:08:04", "sender": "Max", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 10:31:44", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "Update for the load # 22911451 Status : Stopped Current location : Rowan County, NC, Miles left : 302", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-07 11:36:10", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "@Will_Fleet2 @Kenzo_fleet @Brianfleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 11:39:41", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 11:40:28", "sender": "Max", "role": "driver", "label": "DRIVER_ISSUE", "text": "Let me open the switch to see if the red engine light going", "signals": [ "issue:engine_light" ], "is_resolution": false }, { "timestamp": "2026-05-07 11:40:39", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "good", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 11:43:33", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "okay roll to DEL", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 11:43:42", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "I think its giving shutdown when DOC is overheating", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 11:43:50", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "when you stop it,it cools down", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 11:44:09", "sender": "Max", "role": "driver", "label": "NONE", "text": "I think so", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 12:03:17", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "Gm bro what is your current eta to del ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 12:26:45", "sender": "Max", "role": "driver", "label": "NONE", "text": "Morning brother! ETA 12:42", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 12:27:12", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "noted ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 12:37:46", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "Update for the load # 22911451 Status : rolling Current location : 9632 Bellhaven Blvd, Charlotte, NC 28214 Miles left : 265", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-07 14:01:09", "sender": "Ron Buck", "role": "dispatch", "label": "NONE", "text": "+", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 14:02:00", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "rolling 185 miles left to DEL", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-07 15:14:50", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "Update for the load # 22911451 Status : rolling Current location : I-85, Lavonia, GA 30553 Miles left : 115", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-07 15:19:24", "sender": "Ron Buck", "role": "dispatch", "label": "NONE", "text": "Load # 67268182 ------------------------------------------- Note: Live loading PKU# 15473499, Shipment Ref# 15473499 Pick up time: 5/7/2026 10am to 3pm Pick up address: Sugar Foods - Villa Rica 58", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-07 15:19:27", "sender": "Ron Buck", "role": "dispatch", "label": "NONE", "text": "Next Load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 15:19:32", "sender": "Ron Buck", "role": "dispatch", "label": "NONE", "text": "@Will_Fleet2 brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 15:19:45", "sender": "Ron Buck", "role": "dispatch", "label": "NONE", "text": "Weight: 22660", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 16:34:13", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 16:39:19", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "called and talked: all good for now, he will send a full PTI video", "signals": [ "negation" ], "is_resolution": false }, { "timestamp": "2026-05-07 17:28:08", "sender": "Ron Buck", "role": "dispatch", "label": "NONE", "text": "+", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 17:30:39", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "at del", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 17:35:03", "sender": "Max", "role": "driver", "label": "NONE", "text": "Do i pick empty", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-07 17:35:40", "sender": "Ron Buck", "role": "dispatch", "label": "NONE", "text": "LR165458", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 17:35:45", "sender": "Ron Buck", "role": "dispatch", "label": "NONE", "text": "at your DEL address", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 15:03:25", "sender": "Max", "role": "driver", "label": "DRIVER_ISSUE", "text": "DEF light start blinking! I stop to cool the engine", "signals": [ "issue:engine_light" ], "is_resolution": false }, { "timestamp": "2026-05-08 15:03:37", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "@Will_Fleet2", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 15:07:31", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 15:22:10", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "Update for the load # 67268182 Status : stopped Current location : 1701 W Evergreen Ave, Effingham, IL 62401 Miles left : 204", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-08 19:15:30", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "Update for the load # 67268182 per samsara driver arrived to del", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-08 19:56:04", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "@Max_Henry0990 unloading now bro ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 20:45:39", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "noted", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 1 }, { "case_id": "ISS-0071", "type": "issue", "categories": [ "facility_problem" ], "group_id": "1003518478280", "group_title": "🎀 879 VERONICA LOPEZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "VERONICA LOPEZ", "trigger_text": "They are closed", "trigger_sender": "Veronica Lopez", "opened_at": "2026-05-07 03:07:59", "last_at": "2026-05-07 08:27:05", "last_signal_at": "2026-05-07 03:07:59", "resolved_at": null, "status": "stale", "duration_hours": 5.32, "message_count": 17, "signal_count": 1, "participants": [ "Veronica Lopez", "Tommy Nix", "Omar Williams" ], "timeline": [ { "timestamp": "2026-05-07 03:07:59", "sender": "Veronica Lopez", "role": "driver", "label": "DRIVER_ISSUE", "text": "They are closed", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-05-07 03:08:11", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "really", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 03:08:22", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Really", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 03:08:30", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "They open 4am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 03:08:40", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 03:08:49", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "informing to the broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 03:09:16", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "I'm going to stay here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 04:54:47", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Did you told the broker the place was closed", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 04:55:41", "sender": "Omar Williams", "role": "dispatch", "label": "NONE", "text": "yeap the broker was informed", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 04:55:46", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 04:55:55", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "They open at 4am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 05:13:20", "sender": "Omar Williams", "role": "dispatch", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 08:14:31", "sender": "Omar Williams", "role": "dispatch", "label": "NONE", "text": "Load# 38552 on site to the receiver", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-07 08:16:47", "sender": "Omar Williams", "role": "dispatch", "label": "NONE", "text": "Veronica any news ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 08:19:00", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "I'm checking in now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 08:19:09", "sender": "Omar Williams", "role": "dispatch", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 08:27:05", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "They will start unloading until 9:00 am", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0070", "type": "issue", "categories": [ "breakdown" ], "group_id": "1002395820246", "group_title": "📷 1123 RODRIGUEZ ISRAEL (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "RODRIGUEZ ISRAEL", "trigger_text": "talked: driver left the truck and trailer earlier and he is at home now. He will send some pictures tomorrow. Per driver it is secured parking and noone will tow the truck", "trigger_sender": "Phil Kent", "opened_at": "2026-05-07 01:19:33", "last_at": "2026-05-07 05:59:16", "last_signal_at": "2026-05-07 01:19:33", "resolved_at": null, "status": "stale", "duration_hours": 4.66, "message_count": 4, "signal_count": 1, "participants": [ "Phil Kent", "James", "Theo Fletcher" ], "timeline": [ { "timestamp": "2026-05-07 01:19:33", "sender": "Phil Kent", "role": "staff_relay", "label": "DRIVER_ISSUE", "text": "talked: driver left the truck and trailer earlier and he is at home now. He will send some pictures tomorrow. Per driver it is secured parking and noone will tow the truck", "signals": [ "issue:breakdown", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-05-07 01:28:34", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Dealer #1380 Amount: For a Full Tank Address: 8001 E Expressway 83 Mercedes , TX 78570 Interstate: I-2 Exit 165 Distance: 48 miles Map link: https://www.google.com/maps/search", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-07 01:28:50", "sender": "James", "role": "dispatch", "label": "NONE", "text": "@Israelrdgz lets refuel at this pilot brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 05:59:16", "sender": "Theo Fletcher", "role": "office", "label": "NONE", "text": "Load Update – # 22938578 Status: Stopped Current Location: 915 El Pinto Rd, Sullivan City, TX 78595, USA Remaining Distance to Receiver: 1961 miles", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0069", "type": "issue", "categories": [ "accident_dot" ], "group_id": "1002977851699", "group_title": "🎀 5047 SHANNON ALEXIS MCBRIDE (COMPANY DRIVER) – ARSLON LLC", "driver": "SHANNON ALEXIS MCBRIDE", "trigger_text": "Called and talked: driver will send the truck and trailer brakes video and photos of fire extinguisher, triangles and DOT inspection papers for truck and trailer", "trigger_sender": "Jonathan", "opened_at": "2026-05-06 18:27:53", "last_at": "2026-05-07 00:09:22", "last_signal_at": "2026-05-06 18:27:53", "resolved_at": null, "status": "stale", "duration_hours": 5.69, "message_count": 21, "signal_count": 1, "participants": [ "Jonathan", "Steve", "Shannon", "Alvin Carter", "Delroy", "Will Knight", "Adam" ], "timeline": [ { "timestamp": "2026-05-06 18:27:53", "sender": "Jonathan", "role": "staff_relay", "label": "DRIVER_ISSUE", "text": "Called and talked: driver will send the truck and trailer brakes video and photos of fire extinguisher, triangles and DOT inspection papers for truck and trailer", "signals": [ "issue:accident_dot", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-05-06 18:47:07", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "Shannon do we have a dock ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 19:19:32", "sender": "Jonathan", "role": "dispatch", "label": "NONE", "text": "Noted ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 19:20:14", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 19:20:19", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "no seal ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 19:20:23", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 19:20:25", "sender": "Shannon", "role": "dispatch", "label": "NONE", "text": "No", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 19:21:21", "sender": "Jonathan", "role": "dispatch", "label": "NONE", "text": "Shannon pls send the photos of DOT inspection papers for truck and trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 19:23:04", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "Load# T01507047 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-06 19:23:16", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "please put padlock and scale the ;pad", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 21:06:14", "sender": "Shannon", "role": "dispatch", "label": "NONE", "text": "If you send me a girl stop please unlock the card then. Geesh. Thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 21:08:41", "sender": "Shannon", "role": "dispatch", "label": "NONE", "text": "I need my fuel card unlocked", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 21:09:06", "sender": "Alvin Carter", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep2", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 21:09:16", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 21:52:52", "sender": "Alvin Carter", "role": "dispatch", "label": "NONE", "text": "@Adam_Fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 21:53:03", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "g2g", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 21:53:58", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "you can slide tandem fully to front", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 21:54:00", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "Shannon", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 21:54:29", "sender": "Shannon", "role": "dispatch", "label": "NONE", "text": "I know and I already did", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 00:09:13", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #286 Amount: For a Full Tank Address: 6141 US 127 North Eaton , OH 45320 Interstate: I-70, Exit 10 Distance: 172 miles Map link: https://www.google.com/maps/sea", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-07 00:09:22", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Shannon lets refuel at this pilot ma'am", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0068", "type": "issue", "categories": [ "accident_dot" ], "group_id": "1002838212664", "group_title": "🎀 1234 MARJORIE ACCY (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARJORIE ACCY", "trigger_text": "Police is here", "trigger_sender": "Marjorie Edene Accy", "opened_at": "2026-05-06 15:09:09", "last_at": "2026-05-07 21:30:00", "last_signal_at": "2026-05-07 19:11:51", "resolved_at": null, "status": "stale", "duration_hours": 30.35, "message_count": 41, "signal_count": 3, "participants": [ "Marjorie Edene Accy", "Darcy", "Bill Safety", "Wade", "Tommy Nix" ], "timeline": [ { "timestamp": "2026-05-06 15:09:09", "sender": "Marjorie Edene Accy", "role": "driver", "label": "DRIVER_ISSUE", "text": "Police is here", "signals": [ "issue:accident_dot" ], "is_resolution": false }, { "timestamp": "2026-05-06 15:09:33", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "@Bill_safety", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:12:10", "sender": "Bill Safety", "role": "safety", "label": "NONE", "text": "Calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:15:03", "sender": "Bill Safety", "role": "safety", "label": "NONE", "text": "Department police came from : Name of the officer : Badge number : Report , case number :", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:15:16", "sender": "Bill Safety", "role": "safety", "label": "NONE", "text": "Or call me please ill talk with police !@Marjorie_E_Accy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:30:42", "sender": "Marjorie Edene Accy", "role": "driver", "label": "DRIVER_ISSUE", "text": "Police says because I was changing lane that the other driver is the owner of lane no matter what happened caused an accident the one who was changing lane is at fault", "signals": [ "issue:accident_dot" ], "is_resolution": false }, { "timestamp": "2026-05-06 15:34:34", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "9101 W Okeechobee Rd, Hialeah Gardens, FL 33016, United States", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:34:40", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "pls come to this truck stop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:35:13", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "u need to pass from post accident drug and breathe alcohol tests maa'm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:41:47", "sender": "Bill Safety", "role": "safety", "label": "NONE", "text": "Here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 16:10:55", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "Thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 16:11:09", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "did u check in", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 16:11:20", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "Not yet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 16:11:26", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "check in pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 16:11:27", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "I have to do ubeuberr eats", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 16:11:35", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "uber", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 16:11:36", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "looking for uber", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 16:11:42", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "I did already", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 16:12:12", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "u need to check in at the truck stop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 16:12:21", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "other wise they will tow your truck", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 16:12:36", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 16:12:44", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "pls let me know once u reach the clinic", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 16:14:40", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 16:15:08", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "I did already truck is parked", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 16:15:24", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "got it maa'm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 17:41:47", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "@safety_wade", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 17:41:57", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "I need a ride bck plz", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-06 17:42:03", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 19:11:51", "sender": "Marjorie Edene Accy", "role": "driver", "label": "DRIVER_ISSUE", "text": "Hello guys about the accident of yesterday I hi can I contact to link me to the lawyer to know how to process with the ticket and stuff?", "signals": [ "issue:accident_dot" ], "is_resolution": false }, { "timestamp": "2026-05-07 19:12:00", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "@Bill_safety", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 19:12:04", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "@safety_wade", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 19:12:31", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "will let u know in short", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 19:13:18", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "I call bill no answer n Aaron can’t find em", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 19:33:29", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "loading?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 20:29:58", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "yes we will hire lawyer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 20:30:21", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "wait little bit pls, will discuss with claim department", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 20:30:37", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "They’re working on the trl", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 20:30:49", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "Let me know everything please", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-07 20:31:11", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "pls be free to call me, to get updates", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 21:30:00", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "lmc\\", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 1 }, { "case_id": "ISS-0067", "type": "issue", "categories": [ "tire" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "Team the tire is bad condition I don’t driving on it will help can we have someone come and fix it", "trigger_sender": "mario santos", "opened_at": "2026-05-06 14:15:06", "last_at": "2026-05-06 15:57:34", "last_signal_at": "2026-05-06 14:15:06", "resolved_at": "2026-05-06 15:57:34", "status": "resolved", "duration_hours": 1.71, "message_count": 36, "signal_count": 1, "participants": [ "mario santos", "Henry", "Will Knight", "Daniel" ], "timeline": [ { "timestamp": "2026-05-06 14:15:06", "sender": "mario santos", "role": "driver", "label": "DRIVER_ISSUE", "text": "Team the tire is bad condition I don’t driving on it will help can we have someone come and fix it", "signals": [ "issue:tire" ], "is_resolution": false }, { "timestamp": "2026-05-06 14:15:56", "sender": "Henry", "role": "dispatch", "label": "NONE", "text": "lets try sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 14:16:05", "sender": "Henry", "role": "dispatch", "label": "NONE", "text": "you're empty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 14:16:07", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Ok sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 14:37:54", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Did you call ahead let me know I’m coming", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 14:38:07", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:03:40", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "I’m here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:04:00", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "will inform shop rn", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:04:03", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "check in pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:11:36", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "I’m checking in", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:11:40", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Few other things", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:12:37", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Also this tire needs to be changed as well", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:13:07", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "got u Sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:13:13", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "positions pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:13:15", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "This tire has nail in it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:14:27", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Pasnger side steer tire", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:14:46", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Outside back trisler tire has nail it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:14:59", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "side", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:15:04", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "He wants to know if we want to fix bumper as well", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:15:25", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Yes outside tire", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:15:32", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Has nail in it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:15:36", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "right or left Sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:15:46", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Right", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:15:57", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "got u Sir, ty, checking with shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:16:35", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:16:47", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Other driver is here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:19:17", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "yessir, 'cause it is our friendly shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:20:53", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Can I tell yes for the bumper he can fix and we can be done today", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-06 15:56:32", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "both steer tires are bad", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:56:44", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Yes sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:56:50", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "send picture", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:56:55", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "I did already", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:56:56", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "we were informed only about one", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:57:05", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "where is second", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:57:17", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "I need to see thread too", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:57:34", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Yes sir , but he told me it’s starting to get bald it’s needs to be replaced", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "ISS-0066", "type": "issue", "categories": [ "trailer" ], "group_id": "1003918396528", "group_title": "🎀 1412 DANIELLA PASCAL (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "DANIELLA PASCAL", "trigger_text": "Gate Code: 1129# Look at the Photos, Park in any available space on the far west fence line Highlighted Green in the aerial photo. Only park in this area! Use supports under your landing gear when dro", "trigger_sender": "Brody", "opened_at": "2026-05-06 12:42:44", "last_at": "2026-05-06 17:44:32", "last_signal_at": "2026-05-06 12:42:44", "resolved_at": null, "status": "stale", "duration_hours": 5.03, "message_count": 11, "signal_count": 1, "participants": [ "Brody", "Wayne Parker", "Kevin ⛟", "Danie" ], "timeline": [ { "timestamp": "2026-05-06 12:42:44", "sender": "Brody", "role": "unknown", "label": "DRIVER_ISSUE", "text": "Gate Code: 1129# Look at the Photos, Park in any available space on the far west fence line Highlighted Green in the aerial photo. Only park in this area! Use supports under your landing gear when dro", "signals": [ "issue:trailer" ], "is_resolution": false }, { "timestamp": "2026-05-06 12:50:43", "sender": "Wayne Parker", "role": "dispatch", "label": "NONE", "text": "called no answer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 12:50:49", "sender": "Wayne Parker", "role": "dispatch", "label": "NONE", "text": "Danie call me back pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 14:33:42", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "22 miles left Rolling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:33:01", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Arrived", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:34:00", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:53:48", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Checked in-door 27", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 16:40:37", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "Danie any news?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 17:13:07", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Still waiting for unloading", "signals": [ "issue:detention" ], "is_resolution": false }, { "timestamp": "2026-05-06 17:42:35", "sender": "Wayne Parker", "role": "dispatch", "label": "NONE", "text": "go ahead and park your trailer there please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 17:44:32", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Copy", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0065", "type": "issue", "categories": [ "engine_light" ], "group_id": "1002424304837", "group_title": "📷 1092 MAX HENRY TELFORT (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MAX HENRY TELFORT", "trigger_text": "I still got 2 check engine lights", "trigger_sender": "Max", "opened_at": "2026-05-06 04:12:12", "last_at": "2026-05-07 00:26:02", "last_signal_at": "2026-05-06 18:27:31", "resolved_at": "2026-05-07 00:26:02", "status": "resolved", "duration_hours": 20.23, "message_count": 72, "signal_count": 3, "participants": [ "Max", "𝓓𝓪𝓿𝓲𝓭", "Levi Cole", "Will Knight", "Kyle", "Phil Kent" ], "timeline": [ { "timestamp": "2026-05-06 04:12:12", "sender": "Max", "role": "driver", "label": "DRIVER_ISSUE", "text": "I still got 2 check engine lights", "signals": [ "issue:engine_light" ], "is_resolution": false }, { "timestamp": "2026-05-06 04:12:38", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "do reset for 20-25 minutes pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 04:13:06", "sender": "Max", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 05:23:16", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "@david_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 05:23:41", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "Update for the load # 22911451 Status : Stopped Current location : Chesterfield County, VA Miles left : 540", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-06 05:29:22", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 05:31:09", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "called no response", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 05:31:15", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "@Max_Henry0990 call me back pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 10:04:26", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "@Max_Henry0990 all good now ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 10:05:46", "sender": "Max", "role": "driver", "label": "DRIVER_ISSUE", "text": "No brother! I still got 2 engine light, I don't want to drive and got stuck in the middle of the road again.", "signals": [ "issue:engine_light" ], "is_resolution": false }, { "timestamp": "2026-05-06 10:06:03", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "@david_fleet c", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 10:06:27", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "we will provide shop address to check the issue soon", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 10:06:39", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "waiting for local shops open", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 10:06:46", "sender": "Max", "role": "driver", "label": "NONE", "text": "Ok cool", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 10:38:25", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "https://www.youtube.com/watch?v=z8M14cyu6hI", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 10:38:27", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "GM", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 10:38:36", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "can you send codes that your truck has", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 10:39:09", "sender": "Max", "role": "driver", "label": "NONE", "text": "👆🏽", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 10:39:27", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "I need to see ones that you have right now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 10:40:29", "sender": "Max", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 10:52:52", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "what about MCM", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 11:33:36", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "you can strart rolling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 11:33:45", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "to this shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 11:33:55", "sender": "Max", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 12:10:01", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "Good morning bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 12:22:52", "sender": "Max", "role": "driver", "label": "NONE", "text": "Morning!", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 12:23:20", "sender": "Max", "role": "driver", "label": "NONE", "text": "Checked in they not fully open still...", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 12:43:00", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "Update for the load # 22911451 Status : Stopped Current location : 1840 Ruffin Mill Cir, South Chesterfield, VA 23834 Miles left : 541", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-06 13:24:21", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "are they checking our truck", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 13:24:24", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "calling to mechanic", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:08:58", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "same status", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 18:27:31", "sender": "Max", "role": "driver", "label": "DRIVER_ISSUE", "text": "Still regen", "signals": [ "issue:engine_light" ], "is_resolution": false }, { "timestamp": "2026-05-06 18:28:45", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "let me call you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 19:17:02", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "called no asnwer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 20:51:29", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "the heater line is bad", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 20:51:34", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "he is about get part", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 20:58:08", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "@Max_Henry0990 any news?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 21:15:35", "sender": "Max", "role": "driver", "label": "NONE", "text": "They not coming back yet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 21:15:47", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "@Will_Fleet2 @Adam_Fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 00:26:02", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "after that are we g2g or come back to the shop tomorrow ?", "signals": [], "is_resolution": true } ], "prior_reports": [], "timeline_truncated": 32 }, { "case_id": "ISS-0064", "type": "issue", "categories": [ "breakdown", "trailer" ], "group_id": "1002269071382", "group_title": "📷 907 HASSAN CAMALEY (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "HASSAN CAMALEY", "trigger_text": "I can’t slide the tendems there is an air leak", "trigger_sender": "Hassan Camaley", "opened_at": "2026-05-05 17:49:13", "last_at": "2026-05-05 22:35:55", "last_signal_at": "2026-05-05 22:28:19", "resolved_at": "2026-05-05 22:35:55", "status": "resolved", "duration_hours": 4.78, "message_count": 22, "signal_count": 3, "participants": [ "Hassan Camaley", "Antony", "Daniel", "Tim Harrison", "Hardy", "Adam" ], "timeline": [ { "timestamp": "2026-05-05 17:49:13", "sender": "Hassan Camaley", "role": "driver", "label": "DRIVER_ISSUE", "text": "I can’t slide the tendems there is an air leak", "signals": [ "issue:breakdown" ], "is_resolution": false }, { "timestamp": "2026-05-05 17:49:44", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "@Tony_fleet1 @richard_fleet @henry_fleet1 @Daniel_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 17:49:52", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 17:51:09", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "i will provide shop, need to go there after PU", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 17:54:43", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 17:57:14", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "Load# 1206567 - has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-05 17:57:18", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "please scale the load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 17:57:26", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "Hassan can u pls go to this shop, we will check tandem", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 21:47:21", "sender": "Hassan Camaley", "role": "driver", "label": "DRIVER_ISSUE", "text": "One of the airbags of the trailer is bad needs to be changed leaking air", "signals": [ "issue:trailer" ], "is_resolution": false }, { "timestamp": "2026-05-05 21:49:43", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "Hello fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 21:50:02", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "@Adam_Fleet @Tony_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 21:59:09", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "Hello", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 22:00:00", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 22:28:19", "sender": "Hassan Camaley", "role": "driver", "label": "DRIVER_ISSUE", "text": "You guys need to fix the air leak of the trailer before I drove to the delivery", "signals": [ "issue:breakdown" ], "is_resolution": false }, { "timestamp": "2026-05-05 22:28:56", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "sure", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 22:29:02", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "will send address now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 22:29:34", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "I am here at the shop now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 22:29:54", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 22:29:56", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "them", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 22:32:17", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "talked : they will replace air bag", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 22:32:40", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "and will check truck and trailer for any other problems", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 22:35:55", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "called approved", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "ISS-0063", "type": "issue", "categories": [ "accident_dot" ], "group_id": "1003121959043", "group_title": "🎀 5077 MALIKA ACHILOVA (COMPANY DRIVER) – ARSLON LLC", "driver": "MALIKA ACHILOVA", "trigger_text": "Called and talked: driver will print out the trailer DOT inspection paper", "trigger_sender": "Jonathan", "opened_at": "2026-05-05 17:09:00", "last_at": "2026-05-05 21:29:11", "last_signal_at": "2026-05-05 17:09:00", "resolved_at": null, "status": "stale", "duration_hours": 4.34, "message_count": 20, "signal_count": 1, "participants": [ "Jonathan", "Stephen Smith", "Alvin Carter", "Morgan", "Malika", "Fuel Department", "Tony" ], "timeline": [ { "timestamp": "2026-05-05 17:09:00", "sender": "Jonathan", "role": "staff_relay", "label": "DRIVER_ISSUE", "text": "Called and talked: driver will print out the trailer DOT inspection paper", "signals": [ "issue:accident_dot", "request:doc_request", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-05-05 17:09:12", "sender": "Stephen Smith", "role": "dispatch", "label": "NONE", "text": "kettu", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 17:10:16", "sender": "Jonathan", "role": "dispatch", "label": "NONE", "text": "Malika", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 17:11:08", "sender": "Stephen Smith", "role": "dispatch", "label": "NONE", "text": "Load# 75907-0 PU-time from: 05/05/2026 16:00 EDT PU-time to: 05/05/2026 16:00 EDT PU-shipper: ATECO PU-address: 4851 Nw 128th Street Miami, FL 33054 Note: Live Load ————————————————————— DEL-time f", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-05 17:11:22", "sender": "Stephen Smith", "role": "dispatch", "label": "NONE", "text": "P.O.#: RHC253489", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 17:21:34", "sender": "Alvin Carter", "role": "dispatch", "label": "NONE", "text": "Let us know your ETA pls Malika", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 18:54:56", "sender": "Morgan", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 18:55:17", "sender": "Morgan", "role": "dispatch", "label": "NONE", "text": "called no response", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 19:11:18", "sender": "Alvin Carter", "role": "dispatch", "label": "NONE", "text": "Status: Rolling 4 miles left to the shipper", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-05 19:31:30", "sender": "Malika", "role": "dispatch", "label": "NONE", "text": "?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 20:18:52", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #090 Amount: For a Full Tank Address: 7300 West Okeechobee Road Fort Pierce , FL 34945 Interstate: I-95, Exit 129 Distance: 125 miles (After PU) Map link: https:", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-05 20:19:02", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "5077 Malika it should be on your way, pls get fuel from this pilot After PU", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 20:21:36", "sender": "Morgan", "role": "dispatch", "label": "NONE", "text": "Hello ma'am Malika . How you doing ? Just a quick check-in — DOT week is coming up, so we need everyone extra sharp. Big focus right now: no speeding at all, and stay out of the left lane unless you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 20:58:31", "sender": "Alvin Carter", "role": "dispatch", "label": "NONE", "text": "Loading? Malika", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 20:58:42", "sender": "Malika", "role": "dispatch", "label": "NONE", "text": "Да", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 21:04:44", "sender": "Alvin Carter", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 21:05:04", "sender": "Alvin Carter", "role": "dispatch", "label": "NONE", "text": "Update for the load # 75907-0 The load has been picked up", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-05 21:05:13", "sender": "Alvin Carter", "role": "dispatch", "label": "NONE", "text": "Need to scale the lload Malika", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 21:28:34", "sender": "Alvin Carter", "role": "dispatch", "label": "NONE", "text": "@Tony_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 21:29:11", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "g2g", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0062", "type": "issue", "categories": [ "accident_dot" ], "group_id": "1003518478280", "group_title": "🎀 879 VERONICA LOPEZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "VERONICA LOPEZ", "trigger_text": "Dot inspection", "trigger_sender": "Veronica Lopez", "opened_at": "2026-05-05 13:26:00", "last_at": "2026-05-05 14:39:15", "last_signal_at": "2026-05-05 13:40:22", "resolved_at": null, "status": "stale", "duration_hours": 1.22, "message_count": 16, "signal_count": 2, "participants": [ "Veronica Lopez", "Mary Watson", "Wade", "Richard_fleet" ], "timeline": [ { "timestamp": "2026-05-05 13:26:00", "sender": "Veronica Lopez", "role": "driver", "label": "DRIVER_ISSUE", "text": "Dot inspection", "signals": [ "issue:accident_dot" ], "is_resolution": false }, { "timestamp": "2026-05-05 13:27:04", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "@aaronsafetyy @safety_wade @Mason_Safety", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 13:28:43", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "goood job maa'm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 13:29:04", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "pls send other page also Veronica", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 13:33:25", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "He Only game one page", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 13:34:56", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "pls check one more tie", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 13:37:37", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "He only gave one page", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 13:38:09", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "@richard_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 13:38:24", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Because it's a long form ...I think the top bar is one page and the bottom bar is another page", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 13:40:22", "sender": "Veronica Lopez", "role": "driver", "label": "DRIVER_ISSUE", "text": "I get a $500 Dot inspection rewards right?", "signals": [ "issue:accident_dot" ], "is_resolution": false }, { "timestamp": "2026-05-05 13:41:57", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Ok...how much is my reward?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 13:42:15", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "good job Ma'am, you are spending time to do full PTI, here are the bonuses 😁", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 13:42:16", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Okis", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 13:42:25", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "@Fel1x_acc @JORDAN_ACC please add $300 for clear inspection", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 13:43:05", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "TY All", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 14:39:15", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "#ptitruck # 879 checked: 05/05 condition: no issue tr # LR165120 checked: 05/05 condition: no issue", "signals": [ "template:inspection" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0061", "type": "issue", "categories": [ "accident_dot" ], "group_id": "1003822858962", "group_title": "🟢 🎀 1306 SHAW TEMEKA (COMPANY DRIVER) TBT EXPRESS", "driver": "SHAW TEMEKA", "trigger_text": "Dot inspection", "trigger_sender": "Temeka Shaw", "opened_at": "2026-05-05 11:00:07", "last_at": "2026-05-05 15:23:52", "last_signal_at": "2026-05-05 11:00:07", "resolved_at": "2026-05-05 15:23:52", "status": "resolved", "duration_hours": 4.4, "message_count": 35, "signal_count": 1, "participants": [ "Temeka Shaw", "Support team", "Wade", "Garry", "Mark", "Jonathan", "Jacob Safety", "James Specter" ], "timeline": [ { "timestamp": "2026-05-05 11:00:07", "sender": "Temeka Shaw", "role": "driver", "label": "DRIVER_ISSUE", "text": "Dot inspection", "signals": [ "issue:accident_dot" ], "is_resolution": false }, { "timestamp": "2026-05-05 11:01:06", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@choyxona2024 @aaronsafetyy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 11:06:15", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "pls do not move without approval, send us paperwork once u get", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 11:12:40", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "blured", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 11:14:54", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "@safety_wade", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 11:21:48", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "send the pictures of Mudflap asap", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 11:22:53", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "@jonathan_td1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 11:26:18", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "@Sam_fleeet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 11:33:37", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "@Daniel_fleet1 mudflap missing", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 11:33:51", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "it is broker trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 11:33:52", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "checking with broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 11:55:48", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "pls stop at the LOVES Temeka", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 11:57:01", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "I have 2 get this load dropped first", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 12:01:32", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "yes miss, please let us know once you arrive at the receiver", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 12:01:53", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Copy that", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 12:02:07", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "ETA pls?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 12:02:40", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "40 minutes away", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 12:50:10", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "610190 trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 12:56:22", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "did they start unloading ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 12:56:46", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Not yet still checking in", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 12:59:58", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "alright let me know if any issues", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 13:15:09", "sender": "Jonathan", "role": "dispatch", "label": "NONE", "text": "Calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 13:17:23", "sender": "Jonathan", "role": "dispatch", "label": "NONE", "text": "Called and talked: driver sending full PTI video for truck and trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 13:18:36", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@jonathan_td1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 13:25:10", "sender": "Jonathan", "role": "dispatch", "label": "NONE", "text": "#ptitruck #1306 checked: 5/5 condition: no clear brakes", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-05 13:26:03", "sender": "Jonathan", "role": "dispatch", "label": "NONE", "text": "lot tr # PTLZ 610190 Checked: 5/5 Condition: right mud flap missing (no top lights)", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-05 13:26:50", "sender": "Jonathan", "role": "dispatch", "label": "NONE", "text": "@sp_team_tbt", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 13:26:53", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 13:27:02", "sender": "Jonathan", "role": "dispatch", "label": "NONE", "text": "Calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 13:34:24", "sender": "Jonathan", "role": "dispatch", "label": "NONE", "text": "Called and talked: driver will send the top light video after pick up", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 14:37:13", "sender": "Jacob Safety", "role": "dispatch", "label": "NONE", "text": "called and talked about the received violation recently, explained the PTI rules, policy and charges", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 14:51:52", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Temeka did they finish unloading ma'am ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 15:17:19", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Just got done", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 15:19:23", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 15:23:52", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "I have 2 get to a love to get this mudflap fixed", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "ISS-0060", "type": "issue", "categories": [ "accident_dot" ], "group_id": "1003769147142", "group_title": "🟢 🎀 1184 SHEREE WALDON (COMPANY DRIVER) TBT EXPRESS", "driver": "SHEREE WALDON", "trigger_text": "I pulled over running out of time plus do u guys know what’s going on for the whole week. Usually company’s warn u", "trigger_sender": "Sheree Waldon", "opened_at": "2026-05-05 01:40:15", "last_at": "2026-05-05 05:42:22", "last_signal_at": "2026-05-05 01:40:15", "resolved_at": null, "status": "stale", "duration_hours": 4.04, "message_count": 12, "signal_count": 1, "participants": [ "Sheree Waldon", "Alan Williams", "Austin Pattinson" ], "timeline": [ { "timestamp": "2026-05-05 01:40:15", "sender": "Sheree Waldon", "role": "driver", "label": "DRIVER_ISSUE", "text": "I pulled over running out of time plus do u guys know what’s going on for the whole week. Usually company’s warn u", "signals": [ "issue:accident_dot" ], "is_resolution": false }, { "timestamp": "2026-05-05 01:43:12", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": ".", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 01:43:18", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": ".", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 01:43:43", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "We are always warning and remnding", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 01:45:17", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "we have missed appt time but , we need to check with shipper at least we were supposed to try", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 01:46:16", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Sheree", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 01:52:48", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "called no response", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 01:58:57", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "I called they said I’m fine it’s a hook", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 02:00:21", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "to broker or facility ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 02:00:52", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "Facility", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 02:01:26", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "I have to get some sleep so I can be up early", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 05:42:22", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "Load# 7MM7673 Status: stopped Mile left : 25 current location :I 95, Richmond Hill, GA, 31324-0047 Note : pick up", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0059", "type": "issue", "categories": [ "breakdown" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "called and talked : we will assign road service to jump start the truck tomorrow morning, after that he will roll to the shop to replace steer tire, check headlights, walk around inspection", "trigger_sender": "Hardy", "opened_at": "2026-05-04 21:02:38", "last_at": "2026-05-06 04:18:14", "last_signal_at": "2026-05-06 00:21:12", "resolved_at": null, "status": "stale", "duration_hours": 31.26, "message_count": 38, "signal_count": 3, "participants": [ "Hardy", "mario santos", "Sarah Smith", "Adam", "Choyxona №1" ], "timeline": [ { "timestamp": "2026-05-04 21:02:38", "sender": "Hardy", "role": "staff_relay", "label": "DRIVER_ISSUE", "text": "called and talked : we will assign road service to jump start the truck tomorrow morning, after that he will roll to the shop to replace steer tire, check headlights, walk around inspection", "signals": [ "issue:breakdown", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-05-05 01:02:58", "sender": "Hardy", "role": "staff_relay", "label": "DRIVER_ISSUE", "text": "talked : driver did jumpstart, truck started, he parked truck close to his home", "signals": [ "issue:breakdown", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-05-06 00:21:12", "sender": "mario santos", "role": "driver", "label": "DRIVER_ISSUE", "text": "Team I think we may need to call road side to me to jump start truck", "signals": [ "issue:breakdown" ], "is_resolution": false }, { "timestamp": "2026-05-06 00:21:56", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Team", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 00:22:20", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "@Adam_Fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 00:24:10", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "did you check like yesterday with your friend ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 00:24:32", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "They won’t be able to come this time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 00:25:11", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "are you at the truck ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 00:25:23", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "No sir about to head there now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 00:25:29", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 00:25:29", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Did you find some body", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 00:25:40", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "let me know once you arrive", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 00:25:57", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "we will assign service if it doesn't start", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 00:26:35", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Ok thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 01:01:31", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Will you be able to get service", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 01:01:37", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Anything 24/7", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 01:01:42", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "did you arrive ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 01:02:00", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Not yet waiting on uber just asking ahead of time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 01:37:48", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "I’m here please call service", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 01:38:50", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "@Hardy_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 01:39:53", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 01:40:37", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 01:49:02", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "assigning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 01:49:48", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 01:55:42", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "let me know when mechanic arrives", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 01:55:50", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Yes sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 02:33:41", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "He’s here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 02:33:56", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Just turned the truck on", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 02:36:50", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 02:36:58", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "run it at least 2 hours", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 02:37:04", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "do not turn off engine", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 02:37:16", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "I know sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 02:37:29", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "I’m going to go to drop off and sleep over there for the night with the truck on", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 02:37:53", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "After in the morning get unloaded than head to mechanic once they’re done fixing the tire and the lights", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 02:41:55", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "done", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 04:12:11", "sender": "Choyxona №1", "role": "dispatch", "label": "NONE", "text": "@RioDogg brother u are moving without ELD connection. Lets connect it please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 04:12:21", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Check again sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 04:18:14", "sender": "Choyxona №1", "role": "dispatch", "label": "NONE", "text": "now good 🤝", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0058", "type": "issue", "categories": [ "facility_problem" ], "group_id": "1002281369010", "group_title": "🟢 📷 1024 JOAO MARTINS (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "JOAO MARTINS", "trigger_text": "They said to wait probably 20 to 30 minutes once they have a door they give me a call", "trigger_sender": "Joao Martins", "opened_at": "2026-05-04 18:46:57", "last_at": "2026-05-04 23:02:08", "last_signal_at": "2026-05-04 18:46:57", "resolved_at": null, "status": "stale", "duration_hours": 4.25, "message_count": 18, "signal_count": 1, "participants": [ "Joao Martins", "Ali", "Scott", "Update Team" ], "timeline": [ { "timestamp": "2026-05-04 18:46:57", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_ISSUE", "text": "They said to wait probably 20 to 30 minutes once they have a door they give me a call", "signals": [ "issue:facility_problem", "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-04 18:47:18", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "got it keep us posted", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 19:43:15", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Joao What's up bro did they start loading?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 19:45:42", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Waiting for a dock bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 19:45:54", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "good job brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 19:50:44", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "🚛 PTI REMINDER Please complete your Pre-Trip Inspection (PTI) before starting your trip. All defects or warnings must be reported immediately. PTI is required by law and essential for safety & DOT c", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 20:31:45", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Docked", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 20:32:17", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "2", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 21:29:36", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Joao any news sir ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 21:29:39", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "loading ?/", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 21:30:13", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Still loading", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 21:48:55", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Still here waiting", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 21:49:03", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "It's already 4:48pm , eastern time is already 5:48pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 21:50:53", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "got it brother ty for informing", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 22:04:04", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "cehcking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 22:07:37", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Load# 572354 pciked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-04 22:09:55", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Do you see what time is it? This the reason I'll be late. Waste the all morning got a load until afternoon 5pm in Pennsylvania is already 6pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 23:02:08", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "@Fuel_dep2", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0057", "type": "issue", "categories": [ "breakdown" ], "group_id": "1002269071382", "group_title": "📷 907 HASSAN CAMALEY (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "HASSAN CAMALEY", "trigger_text": "Brother I hit with the hammer the truck not starting", "trigger_sender": "Hassan Camaley", "opened_at": "2026-05-02 00:19:29", "last_at": "2026-05-02 04:29:47", "last_signal_at": "2026-05-02 00:19:29", "resolved_at": null, "status": "stale", "duration_hours": 4.17, "message_count": 39, "signal_count": 1, "participants": [ "Hassan Camaley", "Tim Harrison", "Tony", "Adam", "Tommy Nix", "Stanley Hayes" ], "timeline": [ { "timestamp": "2026-05-02 00:19:29", "sender": "Hassan Camaley", "role": "driver", "label": "DRIVER_ISSUE", "text": "Brother I hit with the hammer the truck not starting", "signals": [ "issue:breakdown" ], "is_resolution": false }, { "timestamp": "2026-05-02 00:20:13", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "@Adam_Fleet @Tony_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 00:20:40", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 00:20:44", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "let me see service", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 00:23:01", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "is there anyone to help you? it is better if 2 people do it, one man hits starter with hammer, 2nd man turn the key", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 00:23:05", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "Hassan", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 00:24:23", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "Don’t see any body helping me here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 00:37:04", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Any news here?Hassan", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 00:47:21", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "I got somebody helped me to hit starter and start the truck at the same time not working", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 00:47:55", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "Please send a service I can’t start the truck can’t move", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-02 00:48:12", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "@Adam_Fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 00:48:32", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "looking for service", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 01:22:05", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "ETA 2 hours", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 01:27:53", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "Hassan", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 01:35:23", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 03:01:16", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Brother any news?Hassan", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 03:01:58", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Has the road service arrived?Hassan", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 03:05:19", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "Bro Hassan, please let me know when mechanic arrives", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 03:06:40", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "mechanic should arrive in about 30 minutes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 03:50:46", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "Hassan any news ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 03:55:17", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "Hello sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 03:55:33", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "mechanic is here, he said there is nobody in the truck", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 03:55:52", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "called to the driver, no response", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 04:06:50", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "Hassan", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 04:07:25", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "called several times no answer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 04:12:43", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "mechanic is starting working, but door is locked, he cannot start truck", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 04:12:51", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "he cannot finish the work", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 04:12:53", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "Hello sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 04:12:57", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "Hassan", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 04:13:08", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "Called 10 times, no answer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 04:21:44", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "Ok I talk to the mechanic already", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 04:25:03", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "Stop the alarm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 04:25:15", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "Need to sleep", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-02 04:25:37", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "already stopped", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 04:27:46", "sender": "Stanley Hayes", "role": "dispatch", "label": "NONE", "text": "called no response", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 04:29:05", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "talked to mechanic and paid for service, just need to verify if truck starts,", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 04:29:09", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "Hassan", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 04:29:35", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "The bill is paid", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 04:29:47", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "just send me the receipt", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0056", "type": "issue", "categories": [ "accident_dot" ], "group_id": "1003590991017", "group_title": "🎀 985 MILKA CHANCY (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "MILKA CHANCY", "trigger_text": "He doing level 1 inspection", "trigger_sender": "RenLoyalRoyalty👸🏾", "opened_at": "2026-05-01 17:02:03", "last_at": "2026-05-01 17:15:43", "last_signal_at": "2026-05-01 17:02:03", "resolved_at": "2026-05-01 17:15:43", "status": "resolved", "duration_hours": 0.23, "message_count": 17, "signal_count": 1, "participants": [ "RenLoyalRoyalty👸🏾", "Richard_fleet", "Timaa", "Jordan PTI" ], "timeline": [ { "timestamp": "2026-05-01 17:02:03", "sender": "RenLoyalRoyalty👸🏾", "role": "unknown", "label": "DRIVER_ISSUE", "text": "He doing level 1 inspection", "signals": [ "issue:accident_dot" ], "is_resolution": false }, { "timestamp": "2026-05-01 17:02:14", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 17:05:17", "sender": "RenLoyalRoyalty👸🏾", "role": "unknown", "label": "NONE", "text": "He’s under the truck", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 17:05:36", "sender": "RenLoyalRoyalty👸🏾", "role": "unknown", "label": "NONE", "text": "The officer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 17:10:23", "sender": "Timaa", "role": "dispatch", "label": "NONE", "text": "he is doing it on Shoulder ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 17:10:28", "sender": "Timaa", "role": "dispatch", "label": "NONE", "text": "Lvl 1 ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 17:11:24", "sender": "RenLoyalRoyalty👸🏾", "role": "unknown", "label": "NONE", "text": "Yes by the rest stop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 17:11:35", "sender": "Timaa", "role": "dispatch", "label": "NONE", "text": "Holy Moly", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 17:11:41", "sender": "RenLoyalRoyalty👸🏾", "role": "unknown", "label": "NONE", "text": "He still under the truck", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 17:11:47", "sender": "Timaa", "role": "dispatch", "label": "NONE", "text": "I hope he didn't find anything wrong", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 17:11:57", "sender": "Timaa", "role": "dispatch", "label": "NONE", "text": "Watch him pls so nothing is fishy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 17:12:11", "sender": "Timaa", "role": "dispatch", "label": "NONE", "text": "sometimes Officers give violation for no reason", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 17:12:50", "sender": "RenLoyalRoyalty👸🏾", "role": "unknown", "label": "NONE", "text": "I don’t kno he been there for a long time under the tractor", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 17:14:45", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "if anything wrong, let us know shortly", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 17:14:51", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "first try to talk to him nicely", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 17:15:25", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "if he is going to give any violation, tell that company gonna charge U for about $500 each violation", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 17:15:43", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "sometimes they let drivers go by giving no any violations and saying just to get it fixed", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "ISS-0055", "type": "issue", "categories": [ "accident_dot" ], "group_id": "1003518478280", "group_title": "🎀 879 VERONICA LOPEZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "VERONICA LOPEZ", "trigger_text": "Dot inspection???", "trigger_sender": "Veronica Lopez", "opened_at": "2026-05-01 10:50:37", "last_at": "2026-05-01 14:38:00", "last_signal_at": "2026-05-01 11:05:45", "resolved_at": null, "status": "stale", "duration_hours": 3.79, "message_count": 30, "signal_count": 2, "participants": [ "Veronica Lopez", "Levi Cole", "Omar Williams", "Thomas", "Mary Watson", "Joe" ], "timeline": [ { "timestamp": "2026-05-01 10:50:37", "sender": "Veronica Lopez", "role": "driver", "label": "DRIVER_ISSUE", "text": "Dot inspection???", "signals": [ "issue:accident_dot" ], "is_resolution": false }, { "timestamp": "2026-05-01 10:52:03", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "@aaronsafetyy @Stanleysamsara", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 10:52:04", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "@choyxona2023", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 10:53:49", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Explain?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 10:55:07", "sender": "Omar Williams", "role": "dispatch", "label": "NONE", "text": "@Nick_Safety1 @aaronsafetyy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 11:03:17", "sender": "Thomas", "role": "dispatch", "label": "NONE", "text": "Calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 11:04:28", "sender": "Thomas", "role": "dispatch", "label": "NONE", "text": "What happened?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 11:05:45", "sender": "Veronica Lopez", "role": "driver", "label": "DRIVER_ISSUE", "text": "Omar wrote that I was park and Dot inspection???", "signals": [ "issue:accident_dot" ], "is_resolution": false }, { "timestamp": "2026-05-01 11:06:14", "sender": "Omar Williams", "role": "dispatch", "label": "NONE", "text": "me ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 11:07:06", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Load # 561596 Current location: 4 Khountry Ln, Watertown, TN 37184 Status: Rolling 252 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-01 11:07:17", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Load # 561596 Current location: Truck parking and DOT inspection, Wildersville, TN 38388 Status: Stopped 104 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-01 11:07:32", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "???", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 11:09:07", "sender": "Omar Williams", "role": "dispatch", "label": "NONE", "text": "omg this was sending by mistakenly", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 11:12:59", "sender": "Omar Williams", "role": "dispatch", "label": "NONE", "text": "Load # 561596 Current location: Veteran and Civilian Defense Solutions, 12782 Heather Mist Cv, Arlington, TN 38002 Status: Rolling 29 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-01 11:33:11", "sender": "Omar Williams", "role": "dispatch", "label": "NONE", "text": "Load # 561596 Current location: 328 Colegrove St, Memphis, TN 38120 Status: Rolling 11 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-01 11:33:29", "sender": "Omar Williams", "role": "dispatch", "label": "NONE", "text": "Veronica pls let us know once check in", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 12:24:33", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Check in", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 12:45:17", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 12:46:21", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Load#  561596 has been completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-01 12:51:58", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Gtg?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 12:53:45", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "yes, GTG to PU", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 12:56:56", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Yes...on my way", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 13:57:49", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "per GPS, onsite the shipper", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 14:00:18", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Veronica ma`am have you checked in?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 14:35:59", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "I already checked in..but the load is not ready yet...so I will go back to the shipper at three...I came to do some shopping at Walmart near the shipper", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 14:36:36", "sender": "Joe", "role": "dispatch", "label": "NONE", "text": "Copy ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 14:36:54", "sender": "Joe", "role": "dispatch", "label": "NONE", "text": "So they said it's gonna be ready at 3pm?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 14:37:02", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 14:37:27", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "My appointment is at three and the load is not ready yet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 14:38:00", "sender": "Joe", "role": "dispatch", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0054", "type": "issue", "categories": [ "tire" ], "group_id": "1003822858962", "group_title": "🟢 🎀 1306 SHAW TEMEKA (COMPANY DRIVER) TBT EXPRESS", "driver": "SHAW TEMEKA", "trigger_text": "Dispatch i just had a blow out", "trigger_sender": "Temeka Shaw", "opened_at": "2026-04-29 22:51:09", "last_at": "2026-04-30 03:17:10", "last_signal_at": "2026-04-29 22:51:09", "resolved_at": null, "status": "stale", "duration_hours": 4.43, "message_count": 45, "signal_count": 1, "participants": [ "Temeka Shaw", "Support team", "Tony", "Martin" ], "timeline": [ { "timestamp": "2026-04-29 22:51:09", "sender": "Temeka Shaw", "role": "driver", "label": "DRIVER_ISSUE", "text": "Dispatch i just had a blow out", "signals": [ "issue:tire" ], "is_resolution": false }, { "timestamp": "2026-04-29 22:55:23", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "are u at safe place", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 22:55:41", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "No one the side of the road", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 22:56:05", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "On the side of the road", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 22:56:12", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "could u send some pics pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 22:56:28", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Of the tire", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 22:56:32", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "yes pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 22:56:40", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Of course", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 23:01:52", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 23:13:17", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "ma'am are u able to drive till the safe place?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 23:14:05", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "No this tire is all the way gone", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 23:14:18", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Gotta send roadside asap", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 23:14:33", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "let me see what we can do", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 23:18:19", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "is it front passenger?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 23:18:37", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Trailer passenger", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 23:18:41", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "could u send size pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 23:18:50", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "front axle?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 23:20:33", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "295/75r 22.5", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 23:21:31", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 23:22:36", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "looks like mudflap also damaged", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 23:30:43", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "tyty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 23:48:59", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "on hold with service for tire replace", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 23:57:19", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "pls send me your gps", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 23:57:21", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "address", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 23:57:24", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "Temeka", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 23:59:41", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 00:25:03", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "ETA 2 hours", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 00:25:31", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 00:25:41", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "they will call you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 01:13:16", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "Temeka they should be with you soon", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 01:48:44", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "Temeka they are here ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 02:00:19", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "pls sedn photo", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 02:00:25", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "they are done", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 02:05:44", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "Temeka", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 02:07:12", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "paid g2g", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 02:13:14", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Dispatch", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 02:13:29", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "yes ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 02:13:39", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "how can i help u", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 02:13:55", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Call", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 03:17:10", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Copy", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 5 }, { "case_id": "ISS-0053", "type": "issue", "categories": [ "trailer" ], "group_id": "1003840953141", "group_title": "🎀 1245 RAUNELLE JONES (COMPANY DRIVER) ROBERTSON TRUCKS LLC", "driver": "RAUNELLE JONES", "trigger_text": "That trailer is not here", "trigger_sender": "Raunelle Jones", "opened_at": "2026-04-29 17:04:10", "last_at": "2026-04-29 17:21:49", "last_signal_at": "2026-04-29 17:04:10", "resolved_at": null, "status": "stale", "duration_hours": 0.29, "message_count": 8, "signal_count": 1, "participants": [ "Raunelle Jones", "Lily Collins", "Tyler", "Norman" ], "timeline": [ { "timestamp": "2026-04-29 17:04:10", "sender": "Raunelle Jones", "role": "driver", "label": "DRIVER_ISSUE", "text": "That trailer is not here", "signals": [ "issue:trailer" ], "is_resolution": false }, { "timestamp": "2026-04-29 17:04:21", "sender": "Lily Collins", "role": "dispatch", "label": "NONE", "text": "this is the one", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 17:04:36", "sender": "Lily Collins", "role": "dispatch", "label": "NONE", "text": "is it empty?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 17:08:19", "sender": "Tyler", "role": "dispatch", "label": "NONE", "text": "thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 17:19:50", "sender": "Norman", "role": "office", "label": "NONE", "text": "@Tyler_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 17:20:05", "sender": "Tyler", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 17:21:39", "sender": "Tyler", "role": "dispatch", "label": "NONE", "text": "816 + tr # SS005175 Picked up by: RAUNELLE JONES Location: Breinigsville, PA Time: 04/29 Condition: no issue Docs: -", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-29 17:21:49", "sender": "Tyler", "role": "dispatch", "label": "NONE", "text": "Raunelle pls send trailer documents also", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0052", "type": "issue", "categories": [ "accident_dot" ], "group_id": "1003443235257", "group_title": "🎀 852 CHERRICA CALIXTE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "CHERRICA CALIXTE", "trigger_text": "Got pull over for level 2 inspection at the agriculture", "trigger_sender": "C C", "opened_at": "2026-04-29 14:58:55", "last_at": "2026-04-29 20:09:38", "last_signal_at": "2026-04-29 14:58:55", "resolved_at": null, "status": "stale", "duration_hours": 5.18, "message_count": 16, "signal_count": 1, "participants": [ "C C", "Mary Watson", "Jordan PTI", "Choyxona №1" ], "timeline": [ { "timestamp": "2026-04-29 14:58:55", "sender": "C C", "role": "unknown", "label": "DRIVER_ISSUE", "text": "Got pull over for level 2 inspection at the agriculture", "signals": [ "issue:accident_dot" ], "is_resolution": false }, { "timestamp": "2026-04-29 14:59:53", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "@Mason_Safety @russell_safety", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 15:00:37", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "let us know whenever U get paperwork", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 15:00:50", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "make sure not to leave the weigh station until We give an approve", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 15:14:48", "sender": "C C", "role": "unknown", "label": "NONE", "text": "No violation I’ll send the paperwork once I stop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 15:14:55", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "clean?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 15:14:57", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 15:16:24", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "called and talked: driver will send over paperwork", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 15:30:25", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "good job", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 15:37:33", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "@Khamza_acc $300 bonus for the clean inspection, pls note", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 15:50:08", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Update on the load# 152676 Status: rolling CL: I-10, Lake City, FL 32055 298 miles away from the receiver", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-29 16:05:36", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 16:06:58", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "called and talked: driver will be sending PTI videos of the truck and trailer every Monday", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 19:22:45", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Update on the load# 152676 Status: rolling CL:10931 Prairie Hawk Dr, Orlando, FL 32837 131 miles away from the receiver", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-29 20:04:22", "sender": "Choyxona №1", "role": "dispatch", "label": "NONE", "text": "@Cherricalixte You need to stop at a safe place as soon as possible. Your driving time has ended, and you cannot drive right now. You had a DOT inspection today, and your logs were frozen", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 20:09:38", "sender": "C C", "role": "unknown", "label": "NONE", "text": "The nearest truck stop within 15mi away", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0051", "type": "issue", "categories": [ "engine_light" ], "group_id": "1003979865169", "group_title": "🟢 🎀 1193 MESHIA MOORE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "MESHIA MOORE", "trigger_text": "and the abs light is on", "trigger_sender": "Tru Harris", "opened_at": "2026-04-28 22:30:25", "last_at": "2026-04-29 02:08:11", "last_signal_at": "2026-04-28 22:30:25", "resolved_at": null, "status": "stale", "duration_hours": 3.63, "message_count": 41, "signal_count": 1, "participants": [ "Tru Harris", "Ali", "Tony", "Nolan Hunt", "James" ], "timeline": [ { "timestamp": "2026-04-28 22:30:25", "sender": "Tru Harris", "role": "unknown", "label": "DRIVER_ISSUE", "text": "and the abs light is on", "signals": [ "issue:engine_light" ], "is_resolution": false }, { "timestamp": "2026-04-28 22:30:43", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@tony", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 22:32:54", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "on hold", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 22:38:52", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "called: we will check shop on the way", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 23:45:03", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Any shop information", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 23:45:10", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Tony_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 23:45:26", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "i am on hold with one TA and let you know if they have available mechancis", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 23:45:36", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "i checked with 3 shop they said no mechanic", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 23:45:43", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "gimme me few minutes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 23:45:55", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 23:49:57", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "@Tharris96", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 23:49:58", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 23:50:08", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "now they have an hour waiting time", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 23:50:32", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 00:11:15", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "Load# 550983982 Rolling CL:St Joseph Valley Pkwy, Niles, MI 49120, USA 1034 miles away from the receiver", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-29 00:21:21", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #037 Amount: For a 30 gallons Address: 2962 East 500 North Whiteland , IN 46184 Interstate: I-65, Exit 95 Distance: 167 miles Map link: https://www.google.com/ma", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-29 00:21:42", "sender": "James", "role": "dispatch", "label": "NONE", "text": "@Tharris96 lets refuel at this pilot ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 00:56:10", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Arrived to shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 00:56:55", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "pls cehck in with office", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 00:58:25", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Said it’s going to be morning to work on kt", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 00:58:50", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "i am on hold with them", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 00:58:53", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "let me asak", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 01:00:24", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "I’m standing here he keep saying tomorrow morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 01:00:56", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "can you pls check your brakes again if its hot right now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 01:01:04", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "or smoke", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 01:01:43", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Yep", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 01:02:51", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "can i call you ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 01:03:03", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Hold on he’s looking at them", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 01:03:11", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 01:05:44", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Burn marks on drum is what he has said so far and still looking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 01:07:28", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Something about the axle", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 01:25:50", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "So what’s the plan", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 01:27:28", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "can i call you again", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 01:27:47", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Sure", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 01:29:08", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "I have not problem waiting to get it to the shop n the morning…the only problem is I have to be HOME tomorrow night in GA for a medical procedure on Thursday this was the reason for the load going dow", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 01:29:49", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "on hold", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 02:07:21", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "called: we will wait till the morning to check the trl, we can't risk to roll light that seems like there is no oil or grease inside of the hub", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 02:07:25", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "Nolan pls note it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 02:07:39", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "called and explained the driver", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 02:08:11", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "will update to the broker", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 1 }, { "case_id": "ISS-0050", "type": "issue", "categories": [ "facility_problem" ], "group_id": "1003837427210", "group_title": "🟢 🎀 1317 CHISOLM LATRESE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "CHISOLM LATRESE", "trigger_text": "They said come back in an hour", "trigger_sender": "LaTrese Chisolm", "opened_at": "2026-04-28 17:15:52", "last_at": "2026-04-28 18:06:38", "last_signal_at": "2026-04-28 17:15:52", "resolved_at": null, "status": "stale", "duration_hours": 0.85, "message_count": 20, "signal_count": 1, "participants": [ "LaTrese Chisolm", "Ryan Clark", "Ali", "Malcolm", "Pitt" ], "timeline": [ { "timestamp": "2026-04-28 17:15:52", "sender": "LaTrese Chisolm", "role": "driver", "label": "DRIVER_ISSUE", "text": "They said come back in an hour", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-04-28 17:16:27", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "got it keep us posted pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 17:30:09", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "LaTrese Ma'am can you accept the tracking please ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 17:30:14", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "and send screen", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 17:31:51", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "called and talked", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 17:49:54", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "Dear drivers Please note that brokers have started charging for tracking, so make sure to always keep tracking refreshed and accepted whenever a load is assigned to you. If you do not receive a trac", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 17:55:52", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "Is it a way to put that app on this tablet?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 17:56:17", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "just open the macropoint app", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 17:56:21", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "and accept the tracking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 17:56:28", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "can you send screen pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 17:56:56", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "Ok can the app be put on the assigned tablet and not my phone is what I’m asking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 17:57:36", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "on your phone", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 18:00:07", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Ma'am , do you have a telephone ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 18:00:21", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "no only phone ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 18:00:45", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "lol yes that’s crazy Ali", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 18:01:27", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "ma'am can u accept it by phone pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 18:02:22", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "Ok one sec", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 18:03:17", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "Meanwhile can we find a way to put it on the eld?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 18:03:36", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "no it's impossible ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 18:06:38", "sender": "Pitt", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0049", "type": "issue", "categories": [ "facility_problem" ], "group_id": "1002641932462", "group_title": "🟡 📷 1253 BEN JOHNSON BALAN (COMPANY DRIVER) – TBT Express INC", "driver": "BEN JOHNSON BALAN", "trigger_text": "They won’t let me leave", "trigger_sender": "Benzoe", "opened_at": "2026-04-28 16:55:00", "last_at": "2026-04-28 22:34:51", "last_signal_at": "2026-04-28 16:55:00", "resolved_at": null, "status": "stale", "duration_hours": 5.66, "message_count": 29, "signal_count": 1, "participants": [ "Benzoe", "Support team", "Felix", "Fuel Department", "Alan Williams", "John" ], "timeline": [ { "timestamp": "2026-04-28 16:55:00", "sender": "Benzoe", "role": "unknown", "label": "DRIVER_ISSUE", "text": "They won’t let me leave", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-04-28 16:56:12", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "isnt it better to ask their tax id than staying here forever ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 16:56:27", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "I sent there phone number", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 16:56:34", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 16:57:25", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "who gave you this link ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 16:57:48", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "You asked me to many questions", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 16:57:57", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Pay the lumper", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 16:58:00", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 16:58:08", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "I gave you there phonphonee number", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 17:04:38", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Tax id", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 17:04:43", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "In the bottom", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 17:14:21", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "CGGN4N", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 17:14:28", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Benzoe relay code", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 17:30:26", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "JB HUNT Load# 7MF9499 ============ PU Location : Wayfair 130 Distribution Dr Mcdonough, GA 30252 04/28 ASAP till 18:00 ⚠️ DROP/HOOK ============ DEL Location : Wayfair Cran 3 18 Hightstow", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 18:15:41", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #417 Amount: For a Full Tank Address: 625 Carrollton Street Temple , GA 30179 Interstate: I-20, Exit 19 Distance: 105 miles (BEFORE PU) Map link: https://www.goo", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-28 18:15:57", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "we will refuel here BEFORE PU", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 19:50:50", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Paid by me guys", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 19:50:59", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Truck wash 🧼", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 19:51:02", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Fel1x_acc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 20:32:16", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "@john_pti", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 20:32:23", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "what is your ETA brother ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 21:06:19", "sender": "John", "role": "dispatch", "label": "NONE", "text": "#ptitruck #1253 checked: 04/28 condition: good", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-28 22:04:15", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Pu number", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 22:04:18", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "????", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 22:04:29", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "sec", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 22:04:35", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "JBHZ 672813", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 22:19:32", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "@john_pti", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 22:19:41", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "pls send more pics", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 22:34:51", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0048", "type": "issue", "categories": [ "eld_hos" ], "group_id": "1003837427210", "group_title": "🟢 🎀 1317 CHISOLM LATRESE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "CHISOLM LATRESE", "trigger_text": "I’m having personal time. I would rather get sent to shop after pick up tomorrow. I’m already parked and I have no time on my clock", "trigger_sender": "LaTrese Chisolm", "opened_at": "2026-04-28 00:32:22", "last_at": "2026-04-28 03:05:27", "last_signal_at": "2026-04-28 00:32:22", "resolved_at": null, "status": "stale", "duration_hours": 2.55, "message_count": 6, "signal_count": 1, "participants": [ "LaTrese Chisolm", "Nolan Hunt" ], "timeline": [ { "timestamp": "2026-04-28 00:32:22", "sender": "LaTrese Chisolm", "role": "driver", "label": "DRIVER_ISSUE", "text": "I’m having personal time. I would rather get sent to shop after pick up tomorrow. I’m already parked and I have no time on my clock", "signals": [ "issue:eld_hos" ], "is_resolution": false }, { "timestamp": "2026-04-28 00:53:05", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "Checked in will get first thing in the morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 00:54:43", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "are u able to deliver the load on time ? LaTrese", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 00:55:54", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "Yes she said I’ll be the first one in at 6 am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 00:56:24", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "I’ve got 3 and a half hours to delivery and it shouldn’t take that long", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 03:05:27", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Load# 551408011 Stopped CL: Speedco Truck Lube and Tires, 4000 L and N Turnpike Rd, Horse Cave, KY 42749, United States 206 miles left to the receiver", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0047", "type": "issue", "categories": [ "accident_dot" ], "group_id": "1003979865169", "group_title": "🟢 🎀 1193 MESHIA MOORE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "MESHIA MOORE", "trigger_text": "Please stop calling me with wrong information stressing me out the weather is bad and I’m trying to focus and not get in an accident", "trigger_sender": "Tru Harris", "opened_at": "2026-04-27 19:02:36", "last_at": "2026-04-27 21:15:55", "last_signal_at": "2026-04-27 19:02:36", "resolved_at": null, "status": "stale", "duration_hours": 2.22, "message_count": 15, "signal_count": 1, "participants": [ "Tru Harris", "Malcolm", "Ali" ], "timeline": [ { "timestamp": "2026-04-27 19:02:36", "sender": "Tru Harris", "role": "unknown", "label": "DRIVER_ISSUE", "text": "Please stop calling me with wrong information stressing me out the weather is bad and I’m trying to focus and not get in an accident", "signals": [ "issue:accident_dot", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-27 20:44:25", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Arrived", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 20:46:47", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "let's check in", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 20:47:40", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "@Tharris96 hello, how are u doing?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 20:48:11", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "After deliver this load, we will have to drop the broker's trailer and there is address for drop the trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 20:48:29", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Hello I’m good trying to check in", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 20:48:34", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "cool ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 20:48:51", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "Load# 551076852 PU-time: After drop the broker's trailer, we should PU asap PU-address: 251 Republic Ave, Joliet, IL 60435 https://maps.app.goo.gl/V6yinvfYEhTTYKLb9 Trailer# 412590 Note: Hook ————", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-27 20:49:09", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "Next load", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 20:49:31", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "Once u will drop the broker's trailer, you can come to PU address and PU the trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 21:03:22", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "On the dock", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 21:12:07", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Was just informed they move slow here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 21:12:47", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Keep us posted pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 21:15:10", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Trailer drop off", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 21:15:55", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0046", "type": "issue", "categories": [ "accident_dot" ], "group_id": "1003769147142", "group_title": "🟢 🎀 1184 SHEREE WALDON (COMPANY DRIVER) TBT EXPRESS", "driver": "SHEREE WALDON", "trigger_text": "Traffic is slow accident up ahead", "trigger_sender": "Sheree Waldon", "opened_at": "2026-04-27 16:34:09", "last_at": "2026-04-27 21:43:48", "last_signal_at": "2026-04-27 16:34:09", "resolved_at": null, "status": "stale", "duration_hours": 5.16, "message_count": 21, "signal_count": 1, "participants": [ "Sheree Waldon", "John J.S", "Felix", "Support team", "John", "Ali fleet", "Alan Williams" ], "timeline": [ { "timestamp": "2026-04-27 16:34:09", "sender": "Sheree Waldon", "role": "driver", "label": "DRIVER_ISSUE", "text": "Traffic is slow accident up ahead", "signals": [ "issue:accident_dot" ], "is_resolution": false }, { "timestamp": "2026-04-27 16:34:27", "sender": "John J.S", "role": "dispatch", "label": "NONE", "text": "got it be careful", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:23:53", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "Do u have trailer number or what is my carrier", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:33:59", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "JB HUNT Load# 7JR2769 ============ PU Location : Westrock Tifev 1913 Fm Rd 105 Evadale, TX 77615 04/27 ASAP ⚠️ DROP/HOOK ============ DEL Location : Westrock 1400 Tradeport Dr Jacksonville,", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 18:13:04", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "t", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 18:13:07", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 18:37:11", "sender": "John", "role": "dispatch", "label": "NONE", "text": "#ptitruck #1184 checked: 04/27 condition: low beam issue No brakes, fire extinguisher, triangles", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-27 18:37:22", "sender": "John", "role": "dispatch", "label": "NONE", "text": "@fleet_al1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 18:37:50", "sender": "John", "role": "dispatch", "label": "NONE", "text": "Sheree Ma'am, please send a video of truck brake pads, fire extinguisher and triangles", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 18:37:52", "sender": "John", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 18:39:17", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "https://youtu.be/hXnReS5oufI?si=GWL6wpN842AGEj--", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 18:45:54", "sender": "John", "role": "dispatch", "label": "NONE", "text": "Sheree And, here's an example video of PTI Please watch this video and try to send the same one from your truck and trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 18:46:15", "sender": "John", "role": "dispatch", "label": "NONE", "text": "talked: she will send a video of missing parts once she stops", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 19:27:59", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Update Status : Rolling Miles left : 46", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 20:56:38", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "GPS taking me everywhere but the right place had to pull over to put it on my phone", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 20:57:26", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "so all good now , did you find shipper ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 20:58:52", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "https://maps.app.goo.gl/zhWFuAoynraehJRx6", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 20:58:58", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "please follow link", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 21:24:56", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "did you find ? Sheree", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 21:36:18", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "talked , she is starting now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 21:43:48", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "I’m here", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0045", "type": "issue", "categories": [ "facility_problem", "accident_dot" ], "group_id": "1002281369010", "group_title": "🟢 📷 1024 JOAO MARTINS (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "JOAO MARTINS", "trigger_text": "They told me to wait for dock 6", "trigger_sender": "Joao Martins", "opened_at": "2026-04-27 12:48:06", "last_at": "2026-04-29 17:24:41", "last_signal_at": "2026-04-29 16:33:43", "resolved_at": null, "status": "stale", "duration_hours": 52.61, "message_count": 71, "signal_count": 5, "participants": [ "Joao Martins", "Scott", "Ryan Clark", "Ali", "Fuel Department", "Nolan Hunt", "Stanley", "Update Team", "draco", "Ali fleet" ], "timeline": [ { "timestamp": "2026-04-27 12:48:06", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_ISSUE", "text": "They told me to wait for dock 6", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-04-27 12:49:07", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Dock 5# tractor trailer cant back in there no enought room to do set up", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:49:16", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "6 is the only dock", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:49:25", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "They only used 5 and 6", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:49:32", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_ISSUE", "text": "They told me to wait for 6", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-04-27 12:50:11", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "They have alot of dock here but for My product they only use 6 and 5", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 13:03:53", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "GM bro did u get a dock ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 13:03:57", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Joao", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 13:05:46", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "I'm waiting for dock 6 I like said on the previous text", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 13:08:18", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "i just wanna, situation changed or not bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 13:08:50", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Ok no problem", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 13:08:56", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Same", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 13:09:12", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "I'll let you know", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 13:09:15", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Good morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 13:11:52", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Waiting for this truck", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 13:20:02", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Backing into 6 now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 14:00:38", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Finished", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 14:00:54", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 14:04:03", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Load# 9312657 Delivered", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-27 14:04:44", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "ETA to next load ASAP ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 14:04:46", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Joao", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 14:05:59", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Hold on", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 14:08:47", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Joao ETA to next load ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 14:10:23", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "As of now 11:53", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 14:10:27", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 14:10:31", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "No traffic", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 14:10:40", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Included", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 16:19:54", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "did u check in bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 16:21:04", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Joao", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 16:21:35", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "13 miles", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 16:21:45", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "To arrive", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 16:21:55", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "got it brother !", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 16:22:13", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 16:39:07", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "At the facility", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 19:58:35", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_ISSUE", "text": "They closed the door and sealed i couldn't take pictures but the load is secured", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-04-27 19:58:47", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "got it bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 21:29:43", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Heavy traffic", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 21:52:06", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep2", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 21:52:10", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 17:24:41", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 31 }, { "case_id": "ISS-0044", "type": "issue", "categories": [ "breakdown" ], "group_id": "1003979865169", "group_title": "🟢 🎀 1193 MESHIA MOORE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "MESHIA MOORE", "trigger_text": "Can you hear the air leak", "trigger_sender": "Tru Harris", "opened_at": "2026-04-27 07:43:36", "last_at": "2026-04-27 13:26:44", "last_signal_at": "2026-04-27 07:43:36", "resolved_at": null, "status": "stale", "duration_hours": 5.72, "message_count": 47, "signal_count": 1, "participants": [ "Tru Harris", "Nolan Hunt", "𝓓𝓪𝓿𝓲𝓭", "Ryan Clark", "Charlie", "Scott" ], "timeline": [ { "timestamp": "2026-04-27 07:43:36", "sender": "Tru Harris", "role": "unknown", "label": "DRIVER_ISSUE", "text": "Can you hear the air leak", "signals": [ "issue:breakdown", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-27 07:43:50", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "@david_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 07:44:15", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "yes its from air valve", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 07:44:25", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "we can check with TA or Loves", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 07:53:42", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "for now finish your del first pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 07:54:20", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Oh that’s the plan", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 08:05:02", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Arrived", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 08:05:32", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "copy let us know once they start unloading", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 08:47:25", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Dock door 2", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 08:47:34", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 09:48:48", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Let’s try and not book places like this one truck at a time the account with swift takes priority been waiting this whole time there just about to start and you have to sit in the store for unload", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 09:49:31", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Gm ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 09:49:46", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Gm", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 09:50:23", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "i will inform the dispatch", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 09:50:49", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 09:58:20", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Can someone let the next delivery know I’m going to be late", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 09:58:55", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "why ma'am ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 09:59:17", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Still not done with this 1st delivery", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 10:00:19", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "i will inform the broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 10:00:31", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 10:10:38", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 10:11:00", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "can u resend the ticket pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 10:14:13", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 10:34:15", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "lmk once u check in to second stop pls @Tharris96", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 10:36:59", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Arrived", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 10:37:54", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "perfect", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 10:48:14", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Door 1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 10:58:51", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 11:00:01", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Load# S3892220 Fully completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-27 11:14:49", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@walcott_td1 @jonathan_td1 @john_pti", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 11:15:16", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Is the next load ready to be picked up…no place to sit and wait here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 11:16:24", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "yes ma'am once the dispatch will be at the office he will send it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:06:57", "sender": "Charlie", "role": "dispatch", "label": "NONE", "text": "Load# S3871611 PU-time from: 04/27/2026 11:30 CDT PU-time to: 04/27/2026 12:30 CDT PU-shipper: DCL Louisville PU-address: 6825 Enterprise Drive Louisville, KY 40214 Note: Live Load ————————————————", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-27 12:08:31", "sender": "Charlie", "role": "dispatch", "label": "NONE", "text": "Then we will drop this broker's trailer and we will pick up loaded trl from the trailer yard", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:08:38", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Please pick up TRL# 497898 @Tharris96", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:24:10", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "GM ma`am @Tharris96 callin g", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:26:11", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "what time are u gonna start rolling ma`am? @Tharris96", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:29:42", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Just woke up and saw the load", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:30:26", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "then safe a trip ma`am !", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 13:26:44", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 7 }, { "case_id": "ISS-0043", "type": "issue", "categories": [ "engine_light", "accident_dot" ], "group_id": "1002782021066", "group_title": "🟡 🎀 807 JENNIFER GARRETT-GROSSARTH (COMPANY DRIVER) - BUCKEYE TRUCKS LLC", "driver": "JENNIFER GARRETT-GROSSARTH", "trigger_text": "Good afternoon Boss Fleet I don’t know how or why this is happening but that darn heater in the buck area is back on and it’s overheating yet again", "trigger_sender": "Jennifer Garrett", "opened_at": "2026-04-26 22:27:34", "last_at": "2026-04-28 12:25:53", "last_signal_at": "2026-04-28 09:00:58", "resolved_at": null, "status": "stale", "duration_hours": 37.97, "message_count": 23, "signal_count": 3, "participants": [ "Jennifer Garrett", "Scott", "Tony", "Nolan Hunt", "Ryan Clark", "𝓓𝓪𝓿𝓲𝓭" ], "timeline": [ { "timestamp": "2026-04-26 22:27:34", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_ISSUE", "text": "Good afternoon Boss Fleet I don’t know how or why this is happening but that darn heater in the buck area is back on and it’s overheating yet again", "signals": [ "issue:engine_light" ], "is_resolution": false }, { "timestamp": "2026-04-26 22:27:56", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@Tony_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 22:28:46", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@Hardy_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 22:32:40", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 22:49:44", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_ISSUE", "text": "I’m assuming when I hit a bump it turns it on", "signals": [ "issue:accident_dot" ], "is_resolution": false }, { "timestamp": "2026-04-26 22:49:56", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Can not say for sure", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 22:51:11", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "got it ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 22:51:29", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "let me know if the temperature gonna hot again", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 23:58:10", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "LOAD 8709240 Rolling CL: I-59, Valley Head, AL 35989, USA 136 miles left to the receiver", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-28 09:00:58", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_ISSUE", "text": "Good morning fleet we have a slight problem with my trailer lights. They keep going in and out or rather on and off the ABS light comes on and then the trailer lights flicker off.", "signals": [ "issue:engine_light" ], "is_resolution": false }, { "timestamp": "2026-04-28 09:01:13", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@david_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 09:02:23", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Good morning ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 09:04:09", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Trailer lights just went out", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 09:04:24", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@david_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 09:05:30", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Shabazz, we definitely have a short somewhere cause they’re back on they’re flickering on and off right now that’s what they’re doing", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 09:13:08", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 09:13:42", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "try to unplug the electrical cable and shake it and plug it back pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 09:26:58", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@david_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 09:27:24", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "okay wait for now checking nearby shop to u", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 09:29:55", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Hopefully the connection is good now and I can make it. Daylight is in one hour.", "signals": [ "negation" ], "is_resolution": false }, { "timestamp": "2026-04-28 09:31:09", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "okay keep an eye with lights pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 09:38:04", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Load# 551546860 Rolling 223 mil left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-28 12:25:53", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Good morning boss 60 miles away", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0042", "type": "issue", "categories": [ "tire" ], "group_id": "1002269071382", "group_title": "📷 907 HASSAN CAMALEY (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "HASSAN CAMALEY", "trigger_text": "I have got a flat tire please look for me a shop to fix it", "trigger_sender": "Hassan Camaley", "opened_at": "2026-04-26 14:28:43", "last_at": "2026-04-26 20:27:37", "last_signal_at": "2026-04-26 14:28:43", "resolved_at": null, "status": "stale", "duration_hours": 5.98, "message_count": 16, "signal_count": 1, "participants": [ "Hassan Camaley", "Allen Wilson", "Andrew", "Richard_fleet", "James" ], "timeline": [ { "timestamp": "2026-04-26 14:28:43", "sender": "Hassan Camaley", "role": "driver", "label": "DRIVER_ISSUE", "text": "I have got a flat tire please look for me a shop to fix it", "signals": [ "issue:tire" ], "is_resolution": false }, { "timestamp": "2026-04-26 14:29:03", "sender": "Allen Wilson", "role": "office", "label": "NONE", "text": "@richard_fleet @henry_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 14:39:52", "sender": "Allen Wilson", "role": "office", "label": "NONE", "text": "@richard_fleet @henry_fleet1 @Andrew_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 14:43:48", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 14:44:10", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "what is the trailer number", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 14:48:58", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "Ns536152", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 14:58:08", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "sending location", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 15:00:26", "sender": "Allen Wilson", "role": "office", "label": "NONE", "text": "Load # 9324999 Status : Rolling Current location : I-65, Lebanon, IN 46052 620 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-26 15:00:41", "sender": "Allen Wilson", "role": "office", "label": "NONE", "text": "Broker has been updated", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 15:07:40", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "https://maps.app.goo.gl/qXxc7bY3xMADsUFn7", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 15:07:49", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "Hassan Sir right now there is no waiting time, you can come", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:19:58", "sender": "Allen Wilson", "role": "office", "label": "NONE", "text": "@richard_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:26:17", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "alright, can you send the picture of tires as well", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 20:27:01", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #289 Amount: For a Full Tank Address: 3001 Milwaukee Road Beloit , WI 53511 Interstate: I-43/90/WI 81, Exit 185A Distance: 74 miles Map link: https://www.google.", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-26 20:27:08", "sender": "James", "role": "dispatch", "label": "NONE", "text": "907 Hassan lets refuel at this pilot brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 20:27:37", "sender": "Allen Wilson", "role": "office", "label": "NONE", "text": "Hassan ETA will be on time brother ?", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0041", "type": "issue", "categories": [ "accident_dot" ], "group_id": "1003121959043", "group_title": "🎀 5077 MALIKA ACHILOVA (COMPANY DRIVER) – ARSLON LLC", "driver": "MALIKA ACHILOVA", "trigger_text": "Called and talked: driver will send the photo of trailer DOT inspection paper and per driver, trailer abs light is off, but there is abs issue in truck", "trigger_sender": "Jonathan", "opened_at": "2026-04-24 20:26:30", "last_at": "2026-04-25 01:46:33", "last_signal_at": "2026-04-24 20:26:30", "resolved_at": null, "status": "stale", "duration_hours": 5.33, "message_count": 11, "signal_count": 1, "participants": [ "Jonathan", "Daniel", "Malika", "Steve", "James" ], "timeline": [ { "timestamp": "2026-04-24 20:26:30", "sender": "Jonathan", "role": "staff_relay", "label": "DRIVER_ISSUE", "text": "Called and talked: driver will send the photo of trailer DOT inspection paper and per driver, trailer abs light is off, but there is abs issue in truck", "signals": [ "issue:accident_dot", "issue:engine_light", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-04-24 20:26:41", "sender": "Jonathan", "role": "dispatch", "label": "NONE", "text": "@Tony_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 20:56:12", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 20:57:14", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "talked, abs is good now", "signals": [ "negation" ], "is_resolution": false }, { "timestamp": "2026-04-25 01:39:47", "sender": "Malika", "role": "dispatch", "label": "NONE", "text": "Мой следующий пикап в понедельник или воскресенье?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 01:40:22", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "Shanba kuni ertalab opa", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 01:40:42", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "Yakshanba", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 01:40:45", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "ertalab", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 01:40:47", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "08:00", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 01:46:21", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #012 Amount: For a Full Tank Address: 3430 Libbey Road Perrysburg , OH 43551 Interstate: I-80/90, Exit 71 Distance: 193 miles Map link: https://www.google.com/ma", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-25 01:46:33", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Malika lets refuel at this pilot ma'am", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0040", "type": "issue", "categories": [ "facility_problem" ], "group_id": "1003427576151", "group_title": "🎀 758 DANIELA RAMIREZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "DANIELA RAMIREZ", "trigger_text": "They said to come back at 3 pm", "trigger_sender": "Daniela Ramirez", "opened_at": "2026-04-24 15:24:40", "last_at": "2026-04-24 21:23:08", "last_signal_at": "2026-04-24 15:24:40", "resolved_at": null, "status": "stale", "duration_hours": 5.97, "message_count": 12, "signal_count": 1, "participants": [ "Daniela Ramirez", "Norman", "Samuel ⛟", "Patrick Jane" ], "timeline": [ { "timestamp": "2026-04-24 15:24:40", "sender": "Daniela Ramirez", "role": "driver", "label": "DRIVER_ISSUE", "text": "They said to come back at 3 pm", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-04-24 15:24:45", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Load is not ready", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 15:25:07", "sender": "Norman", "role": "office", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 15:45:42", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Any news?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 15:46:16", "sender": "Norman", "role": "office", "label": "NONE", "text": "informed broker checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 16:23:52", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "I have to leave shipper I cannot stay here until 3", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 16:23:59", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "I’ll be back at 3pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 21:01:43", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "did you get a dock?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 21:07:40", "sender": "Patrick Jane", "role": "dispatch", "label": "NONE", "text": "Daniela any news?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 21:11:37", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "callinh", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 21:22:20", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "no response", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 21:23:08", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0039", "type": "issue", "categories": [ "accident_dot" ], "group_id": "1002537597281", "group_title": "📷 1245 ELYSE MPAMIRA (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "ELYSE MPAMIRA", "trigger_text": "called and talked , other driver will provide his information our driver waiting for police", "trigger_sender": "Nick_Safety", "opened_at": "2026-04-23 19:57:36", "last_at": "2026-04-24 01:19:23", "last_signal_at": "2026-04-23 19:57:36", "resolved_at": null, "status": "stale", "duration_hours": 5.36, "message_count": 12, "signal_count": 1, "participants": [ "Nick_Safety", "Elyse", "Kevin ⛟" ], "timeline": [ { "timestamp": "2026-04-23 19:57:36", "sender": "Nick_Safety", "role": "staff_relay", "label": "DRIVER_ISSUE", "text": "called and talked , other driver will provide his information our driver waiting for police", "signals": [ "issue:accident_dot", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-04-23 20:02:57", "sender": "Elyse", "role": "dispatch", "label": "NONE", "text": "This policy number", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 20:07:17", "sender": "Nick_Safety", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 20:19:18", "sender": "Elyse", "role": "dispatch", "label": "NONE", "text": "Pump right here not working I will fuel after pick up", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 21:09:18", "sender": "Elyse", "role": "dispatch", "label": "NONE", "text": "Pu number", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 21:09:31", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 21:19:25", "sender": "Elyse", "role": "dispatch", "label": "NONE", "text": "DD11", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 21:21:30", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 22:24:11", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "brother @elysempamira any news?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 22:25:17", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "cheking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 22:32:44", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "Load# 36407535 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-24 01:19:23", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "Update for load # 36407535 Status Rolling Loc: Dwight D. Eisenhower Hwy, South Vienna, OH 45369 Miles left: 485", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0038", "type": "issue", "categories": [ "tire" ], "group_id": "1002560188081", "group_title": "📷 972 OLEKSII ZADOROZHNYI (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "OLEKSII ZADOROZHNYI", "trigger_text": "Также я писал раньше про свой автомобиль ,прибыв к которому было спущено переднее левое колесо, также у тойоты , которая находилась рядом также переднее левое. Я накачал и себе и в тойоте ,после чего", "trigger_sender": "Oleksii Zadorozhnyi", "opened_at": "2026-04-23 19:55:33", "last_at": "2026-04-23 21:54:12", "last_signal_at": "2026-04-23 19:55:33", "resolved_at": null, "status": "stale", "duration_hours": 1.98, "message_count": 10, "signal_count": 1, "participants": [ "Oleksii Zadorozhnyi", "Alex Nortom", "Darcy", "Kevin ⛟" ], "timeline": [ { "timestamp": "2026-04-23 19:55:33", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "DRIVER_ISSUE", "text": "Также я писал раньше про свой автомобиль ,прибыв к которому было спущено переднее левое колесо, также у тойоты , которая находилась рядом также переднее левое. Я накачал и себе и в тойоте ,после чего", "signals": [ "issue:tire" ], "is_resolution": false }, { "timestamp": "2026-04-23 19:56:02", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "NONE", "text": "Мне нужно купить жилет", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 20:02:43", "sender": "Alex Nortom", "role": "dispatch", "label": "NONE", "text": "Load# 1097249 Note: Live loading PU-time: 04/24 08:00 - 10:00 PU-address: United Paper Box Co 150 Middle Water St, Holyoke, MA 01040 ————————————————————— Note: Live unloading DEL-time: 04/2", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-23 20:02:44", "sender": "Alex Nortom", "role": "dispatch", "label": "NONE", "text": "Load# 36453909 PU# Note: Drop empty / PU loaded trailer PU-time: 04/24 08:00-20:00 PU-address: JARDEN HOME BRANDS 12 Munson Rd WILTON ME 04294 ————————————————— Note: Drop loaded trailer / PU", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-23 20:02:44", "sender": "Alex Nortom", "role": "dispatch", "label": "NONE", "text": "Load# 22859495 PU# Note: Drop empty / PU loaded trailer PU-time: 04/26 08:00-20:00 PU-address: Valdosta, GA 31601 (Street Address will be shared upon tracking acceptance.) ————————————————— N", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-23 20:38:09", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "NONE", "text": "Your load is ready to be paid. Please stay in your truck after you get a receipt until the bills are ready. Thanks for choosing Capstone! Pay here: https://v2.capstonepay.net?load_id=40111939", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 20:38:31", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 20:47:24", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "load # M316370 $145.00 lumper is paid with relay code on the RC", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-23 21:16:54", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "Hello brother @oleksiizador, still getting unloaded?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 21:54:12", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0037", "type": "issue", "categories": [ "accident_dot" ], "group_id": "1003837427210", "group_title": "🟢 🎀 1317 CHISOLM LATRESE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "CHISOLM LATRESE", "trigger_text": "Stoked by the police", "trigger_sender": "LaTrese Chisolm", "opened_at": "2026-04-23 15:58:19", "last_at": "2026-04-23 16:25:41", "last_signal_at": "2026-04-23 15:58:19", "resolved_at": null, "status": "stale", "duration_hours": 0.46, "message_count": 8, "signal_count": 1, "participants": [ "LaTrese Chisolm", "Ali", "Russell", "John", "Scott", "Ryan Clark" ], "timeline": [ { "timestamp": "2026-04-23 15:58:19", "sender": "LaTrese Chisolm", "role": "driver", "label": "DRIVER_ISSUE", "text": "Stoked by the police", "signals": [ "issue:accident_dot" ], "is_resolution": false }, { "timestamp": "2026-04-23 15:58:41", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Mason_Safety @russell_safety", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 15:58:57", "sender": "Russell", "role": "dispatch", "label": "NONE", "text": "got it let us know once u get any ppw", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 15:59:00", "sender": "Russell", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 16:08:46", "sender": "John", "role": "dispatch", "label": "NONE", "text": "LaTrese please do not move without our approval", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 16:08:58", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 16:25:11", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 16:25:41", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@russell_safety @Jacob_safety", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0036", "type": "issue", "categories": [ "accident_dot" ], "group_id": "1002478861124", "group_title": "913 GREGORY PIERRE (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "GREGORY PIERRE", "trigger_text": "I was moving to the office Probably there was an accident on my way between ext 122 to 126A west", "trigger_sender": "Gregory Pierre", "opened_at": "2026-04-23 15:35:22", "last_at": "2026-04-23 16:50:24", "last_signal_at": "2026-04-23 15:35:22", "resolved_at": null, "status": "stale", "duration_hours": 1.25, "message_count": 4, "signal_count": 1, "participants": [ "Gregory Pierre", "ᴋᴇɴᴢᴏ", "Davron" ], "timeline": [ { "timestamp": "2026-04-23 15:35:22", "sender": "Gregory Pierre", "role": "driver", "label": "DRIVER_ISSUE", "text": "I was moving to the office Probably there was an accident on my way between ext 122 to 126A west", "signals": [ "issue:accident_dot" ], "is_resolution": false }, { "timestamp": "2026-04-23 16:48:44", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "@Tyler_fleet @Joseph_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 16:49:54", "sender": "Davron", "role": "dispatch", "label": "NONE", "text": "driver returned tablet @JORDAN_ACC @Fel1x_acc @MADDY_ACC", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 16:50:24", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Truck cleaning and PTI sent", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0035", "type": "issue", "categories": [ "breakdown" ], "group_id": "1002838212664", "group_title": "🎀 1234 MARJORIE ACCY (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARJORIE ACCY", "trigger_text": "I need a shop to fix the fender of this truck", "trigger_sender": "Marjorie Edene Accy", "opened_at": "2026-04-21 23:33:10", "last_at": "2026-04-22 04:48:00", "last_signal_at": "2026-04-21 23:33:10", "resolved_at": null, "status": "stale", "duration_hours": 5.25, "message_count": 6, "signal_count": 1, "participants": [ "Marjorie Edene Accy", "Tommy Nix", "Adam", "Omar Williams" ], "timeline": [ { "timestamp": "2026-04-21 23:33:10", "sender": "Marjorie Edene Accy", "role": "driver", "label": "DRIVER_ISSUE", "text": "I need a shop to fix the fender of this truck", "signals": [ "issue:breakdown", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-21 23:45:51", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "@Nicholas_fleet1 @Hardy_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 23:51:59", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 01:01:17", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "Update for the load # 1314630 Status : Rolling Location : Williamsburg, IA, 52361 Miles left : 960", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-22 03:03:58", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "Update for the load#1314630 Status: rolling Current location: Bureau County, IL, 61379 Miles left: 820", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-22 04:48:00", "sender": "Omar Williams", "role": "dispatch", "label": "NONE", "text": "Load: 1314630 Current location: Princeton, IL 61356 Miles: 818 Status: Stopped", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0034", "type": "issue", "categories": [ "breakdown" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "Team I have a air leak in my trailer air supply please note", "trigger_sender": "mario santos", "opened_at": "2026-04-21 23:00:58", "last_at": "2026-04-21 23:10:30", "last_signal_at": "2026-04-21 23:00:58", "resolved_at": null, "status": "stale", "duration_hours": 0.16, "message_count": 5, "signal_count": 1, "participants": [ "mario santos", "Sarah Smith", "Adam" ], "timeline": [ { "timestamp": "2026-04-21 23:00:58", "sender": "mario santos", "role": "driver", "label": "DRIVER_ISSUE", "text": "Team I have a air leak in my trailer air supply please note", "signals": [ "issue:breakdown" ], "is_resolution": false }, { "timestamp": "2026-04-21 23:01:35", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "@Adam_Fleet @Hardy_fleet @Nicholas_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 23:02:01", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Find closest shop please", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 23:04:57", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "can you please send me video of the problem ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 23:10:30", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Are you looking for shop", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0033", "type": "issue", "categories": [ "breakdown" ], "group_id": "1003850984050", "group_title": "🎀 841 TOUSSAINT MARIE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "TOUSSAINT MARIE", "trigger_text": "Tap can’t do nothing for the air leak", "trigger_sender": "Marie Guetching Toussaint Altidor", "opened_at": "2026-04-21 15:26:19", "last_at": "2026-04-21 17:19:34", "last_signal_at": "2026-04-21 15:26:19", "resolved_at": null, "status": "stale", "duration_hours": 1.89, "message_count": 35, "signal_count": 1, "participants": [ "Marie Guetching Toussaint Altidor", "Will Knight", "Zach Murphy" ], "timeline": [ { "timestamp": "2026-04-21 15:26:19", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "DRIVER_ISSUE", "text": "Tap can’t do nothing for the air leak", "signals": [ "issue:breakdown" ], "is_resolution": false }, { "timestamp": "2026-04-21 15:26:26", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "once you tape both sides it should start building 90 psi", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 15:26:54", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "send me picture,both should be taped and secured with zip tie after which it will build 90 PSI", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 15:27:18", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "The air come from where I tape it, but that’s not working", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 15:42:47", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "let me know", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 15:46:20", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "send me on dash how much psi its building", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 15:48:30", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Still the same", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 15:48:46", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "checking with southern tire", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 15:48:52", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "what about on dash?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 15:48:56", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Do i cancel my next load?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 15:50:46", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "check in with souther tire where you at", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 15:51:15", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "in 45 minutes they can check and replace air lines going to airbag", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 16:44:21", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "let me know once they pull you in", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 17:06:10", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "whats PSI", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 17:06:16", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "and need invoice to make payment", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 17:06:23", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "i will check if our load still available", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 17:06:44", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 17:07:59", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "They are waiting for me", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 17:08:24", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "how much overall take a picture of invoice", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 17:08:27", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "will send money", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 17:09:24", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "$213.93 overall?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 17:09:58", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Correct", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 17:10:36", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "whats your zelle", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 17:10:40", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "I can pay pay them", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 17:10:47", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "pay I will zelle", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 17:10:57", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "My phone numbenumberr is", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 17:15:13", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Pay", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 17:16:15", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "The load is still there", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 17:16:26", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "nah it is canceled ma'am. PU was till 2-3pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 17:16:28", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 17:16:50", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "we can roll to IL dhd", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 17:16:55", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Find something else please", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 17:19:11", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Marie Guetching you can roll to IL office empty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 17:19:26", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "we lost whole day again and i'm not sure i will catch something + you can not roll at night cause of the light", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 17:19:34", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "so we dont have much of an options :(", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0032", "type": "issue", "categories": [ "engine_light", "accident_dot" ], "group_id": "1003894998914", "group_title": "🟢 🎀1271 BREANNA MORRIS (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "BREANNA MORRIS", "trigger_text": "Do yall also want to get the engine light checked out while im there? It still never went away but earn i checked the coolant and oil whoever called me said just keep rolling if the truck was running", "trigger_sender": "Breanna Morris", "opened_at": "2026-04-21 15:25:13", "last_at": "2026-04-21 22:26:49", "last_signal_at": "2026-04-21 17:44:10", "resolved_at": null, "status": "stale", "duration_hours": 7.03, "message_count": 21, "signal_count": 2, "participants": [ "Breanna Morris", "Ali fleet", "Ali", "Hardy", "Scott" ], "timeline": [ { "timestamp": "2026-04-21 15:25:13", "sender": "Breanna Morris", "role": "driver", "label": "DRIVER_ISSUE", "text": "Do yall also want to get the engine light checked out while im there? It still never went away but earn i checked the coolant and oil whoever called me said just keep rolling if the truck was running", "signals": [ "issue:engine_light" ], "is_resolution": false }, { "timestamp": "2026-04-21 15:27:08", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "we can do on the way, they have proper software tool to fix check engine light", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 17:44:10", "sender": "Breanna Morris", "role": "driver", "label": "DRIVER_ISSUE", "text": "That place is 30+ mins away and again no mud flaps is a dot violation and its daytime so im more likely to get pulled over and i do not want a ticket for it.", "signals": [ "issue:accident_dot" ], "is_resolution": false }, { "timestamp": "2026-04-21 17:44:34", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Just to be clear, ur wanting me to risk a ticket vs sending someone out here so I don't have to roll in violation", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 17:50:06", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@fleet_al1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 20:23:26", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Hardy_fleet @Nicholas_fleet1 @Adam_Fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 20:23:31", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "Imc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 20:29:24", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 20:34:30", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "Called and talked : driver will buy tools and new mudflap", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 20:34:38", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "we will reimburse her money", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 20:48:41", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Total for 2 mud flaps and the tools is $57.77", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 20:55:21", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 20:55:28", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "let's buy", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 20:56:23", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "I just bought it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 20:56:32", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@Fel1x_acc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 22:02:39", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Hardy_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 22:04:02", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "g2g", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 22:04:05", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "Thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 22:26:21", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Ill be ready to pick up something in the morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 22:26:40", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 22:26:49", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Thanks", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0031", "type": "issue", "categories": [ "facility_problem" ], "group_id": "1002269071382", "group_title": "📷 907 HASSAN CAMALEY (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "HASSAN CAMALEY", "trigger_text": "I tried But they told me to come back at 10:00 AM", "trigger_sender": "Hassan Camaley", "opened_at": "2026-04-21 13:43:55", "last_at": "2026-04-21 18:36:33", "last_signal_at": "2026-04-21 13:43:55", "resolved_at": null, "status": "stale", "duration_hours": 4.88, "message_count": 14, "signal_count": 1, "participants": [ "Hassan Camaley", "Antony", "Bob Hamilton" ], "timeline": [ { "timestamp": "2026-04-21 13:43:55", "sender": "Hassan Camaley", "role": "driver", "label": "DRIVER_ISSUE", "text": "I tried But they told me to come back at 10:00 AM", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-04-21 13:44:18", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "copy that, so after 15 minutes from now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 14:12:23", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "Got a door miw", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 14:17:18", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "Unloading now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 14:18:04", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "cool", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 15:20:50", "sender": "Bob Hamilton", "role": "dispatch", "label": "NONE", "text": "Load# 551026052 Note: Live loading 🔘PICK UP: 04/21 12:00 EDT JB HUDCO 22209 Rockside Rd Bedford, OH 44146 PU # MLOH000000052727 —————————————————— Note: Live unload 🔘DELIVERY: 04/22 07-15:00 FC", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-21 15:20:53", "sender": "Bob Hamilton", "role": "dispatch", "label": "NONE", "text": "Hassan pls confirm", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 17:04:18", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "Got a door now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 17:58:04", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "loading ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 17:58:17", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 18:25:19", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 18:27:00", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "no seal ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 18:27:01", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "Hassan", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 18:36:33", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "Load# 551026052 - has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0030", "type": "issue", "categories": [ "facility_problem" ], "group_id": "1002281369010", "group_title": "🟢 📷 1024 JOAO MARTINS (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "JOAO MARTINS", "trigger_text": "They told me to wait on my truck until they have a dock assigned they'll give me a dock instructions", "trigger_sender": "Joao Martins", "opened_at": "2026-04-21 13:25:59", "last_at": "2026-04-21 19:10:08", "last_signal_at": "2026-04-21 13:25:59", "resolved_at": null, "status": "stale", "duration_hours": 5.74, "message_count": 10, "signal_count": 1, "participants": [ "Joao Martins", "Malcolm", "Ali" ], "timeline": [ { "timestamp": "2026-04-21 13:25:59", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_ISSUE", "text": "They told me to wait on my truck until they have a dock assigned they'll give me a dock instructions", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-04-21 13:26:09", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "As of now I am waiting on my truck", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 13:26:22", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 15:11:10", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Joao GM brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 15:11:16", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "how are you doing ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 15:11:42", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Still here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 18:52:20", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Ridiculous place", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 19:06:38", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Hey bro still not door available yet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 19:06:53", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "They said they are waiting for a dock", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 19:10:08", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "called and talked", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0029", "type": "issue", "categories": [ "facility_problem" ], "group_id": "1002478861124", "group_title": "913 GREGORY PIERRE (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "GREGORY PIERRE", "trigger_text": "They said they not going to be loading me because they closed at 11pm. Until 7am on morning but i told him i be here 4 pm and he said the guy should be loading the trailer was left at 7pm so i have to", "trigger_sender": "Gregory Pierre", "opened_at": "2026-04-21 02:57:10", "last_at": "2026-04-21 03:06:47", "last_signal_at": "2026-04-21 02:57:10", "resolved_at": null, "status": "stale", "duration_hours": 0.16, "message_count": 3, "signal_count": 1, "participants": [ "Gregory Pierre", "Sarah Smith" ], "timeline": [ { "timestamp": "2026-04-21 02:57:10", "sender": "Gregory Pierre", "role": "driver", "label": "DRIVER_ISSUE", "text": "They said they not going to be loading me because they closed at 11pm. Until 7am on morning but i told him i be here 4 pm and he said the guy should be loading the trailer was left at 7pm so i have to", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-04-21 03:02:12", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "trying to reach broker but is not responding now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 03:06:47", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "pls come back tomorrow morning, asked layover for this from broker .", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0028", "type": "issue", "categories": [ "trailer" ], "group_id": "1003590991017", "group_title": "🎀 985 MILKA CHANCY (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "MILKA CHANCY", "trigger_text": "The other person picked up the wrong trailer she said that I was supposed to get for", "trigger_sender": "RenLoyalRoyalty👸🏾", "opened_at": "2026-04-20 21:25:04", "last_at": "2026-04-21 03:13:52", "last_signal_at": "2026-04-20 21:25:04", "resolved_at": null, "status": "stale", "duration_hours": 5.81, "message_count": 31, "signal_count": 1, "participants": [ "RenLoyalRoyalty👸🏾", "Billy Hopkins", "Sarah Smith", "Vincenzo", "Creed Murphy" ], "timeline": [ { "timestamp": "2026-04-20 21:25:04", "sender": "RenLoyalRoyalty👸🏾", "role": "unknown", "label": "DRIVER_ISSUE", "text": "The other person picked up the wrong trailer she said that I was supposed to get for", "signals": [ "issue:trailer" ], "is_resolution": false }, { "timestamp": "2026-04-20 21:25:46", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "so HT048068 trailer already picked up ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 21:25:53", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "@Ethan_td Trailer # HT048068 pls check this trailers gps", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-20 21:25:55", "sender": "RenLoyalRoyalty👸🏾", "role": "unknown", "label": "NONE", "text": "Yah someone picked it up", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 21:26:17", "sender": "Vincenzo", "role": "dispatch", "label": "NONE", "text": "Who?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 21:26:24", "sender": "Vincenzo", "role": "dispatch", "label": "NONE", "text": "truck # ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 21:26:43", "sender": "RenLoyalRoyalty👸🏾", "role": "unknown", "label": "NONE", "text": "Our company I don’t know what truck", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 21:27:03", "sender": "RenLoyalRoyalty👸🏾", "role": "unknown", "label": "NONE", "text": "She say she don’t know what truck but our company", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 21:28:12", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "the trailer is tracking there Milka", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 21:28:18", "sender": "Creed Murphy", "role": "dispatch", "label": "NONE", "text": "trl# HT048068, current location", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-20 21:28:30", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "they might just moved the trailer to another parking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 21:29:06", "sender": "RenLoyalRoyalty👸🏾", "role": "unknown", "label": "NONE", "text": "She say she doesn’t know", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 21:29:17", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "can u show this to her?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 21:29:21", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "trailer is %101 there", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 21:29:28", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "we have GPS on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 21:29:42", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "they just moved it to another parking, coz it's loaded", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 21:30:01", "sender": "Vincenzo", "role": "dispatch", "label": "NONE", "text": "just check this place pls RenLoyalRoyalty👸🏾", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 21:30:55", "sender": "RenLoyalRoyalty👸🏾", "role": "unknown", "label": "NONE", "text": "It’s not me she has to check am waiting I can’t go inside with her response", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 21:32:00", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 21:32:03", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "let us know", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 21:32:23", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "No other driver got the load today. And trailer is tracking there.", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 21:32:46", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "and you can give her these #s", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 21:42:26", "sender": "RenLoyalRoyalty👸🏾", "role": "unknown", "label": "NONE", "text": "She gonna let me go check", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 21:42:49", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "yes pls let us know", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 22:18:47", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "did u find trailer ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 22:35:48", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "RenLoyalRoyalty👸🏾 pls lmk if u pick up trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 22:49:57", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "picked up?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 22:49:58", "sender": "RenLoyalRoyalty👸🏾", "role": "unknown", "label": "NONE", "text": "I sent the picture they still uploaded no signal", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 23:32:52", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "RenLoyalRoyalty👸🏾 ma'm pls send seal number", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 01:11:57", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "RenLoyalRoyalty👸🏾", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 03:13:52", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "called unreachable", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0027", "type": "issue", "categories": [ "engine_light" ], "group_id": "1003894998914", "group_title": "🟢 🎀1271 BREANNA MORRIS (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "BREANNA MORRIS", "trigger_text": "I just did a full PTI since I'm stopped, oil looks good coolant also looks good. I have the truck off right now until they're done unloading me and then I'll turn it back on to see if the engine light", "trigger_sender": "Breanna Morris", "opened_at": "2026-04-20 12:06:44", "last_at": "2026-04-20 17:07:41", "last_signal_at": "2026-04-20 12:06:44", "resolved_at": "2026-04-20 17:07:41", "status": "resolved", "duration_hours": 5.02, "message_count": 29, "signal_count": 1, "participants": [ "Breanna Morris", "Scott", "Ryan Clark", "Ali", "John" ], "timeline": [ { "timestamp": "2026-04-20 12:06:44", "sender": "Breanna Morris", "role": "driver", "label": "DRIVER_ISSUE", "text": "I just did a full PTI since I'm stopped, oil looks good coolant also looks good. I have the truck off right now until they're done unloading me and then I'll turn it back on to see if the engine light", "signals": [ "issue:engine_light" ], "is_resolution": false }, { "timestamp": "2026-04-20 12:07:16", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "GM ma`am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 12:08:20", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "send the full PTI video pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 12:19:01", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "I think i covered everything in the video", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 12:19:13", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "It's still uploading", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 12:21:28", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@Sam_fleeet @john_pti @Jordan_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 12:21:54", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "ty ma`am for PTI", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 12:31:09", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 12:36:01", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Load#: 988550 delivered", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-20 12:37:56", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Breanna safe a trip ma`am!", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 12:39:11", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Idk if yall saw the miles for yhe trip im headed to get now. It's 48 empty and744 loaded", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 12:39:36", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 13:10:40", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Pick Up#: TRUCK 205 APRIL2025 Breanna", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 13:57:44", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Checked in but no doors available. Waiting for them to call me", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 13:58:01", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 15:04:05", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Im in a door now. Door 162", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 15:04:14", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 15:04:17", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "keep us posted", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 15:04:24", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 15:25:28", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Breanna accept the tracking pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 16:58:57", "sender": "John", "role": "dispatch", "label": "NONE", "text": "#ptitruck #1271 checked: 04/20 condition: no video of brakes tr: KL113347 condition: no video of brakes and lights", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-20 17:00:07", "sender": "John", "role": "dispatch", "label": "NONE", "text": "Breanna Ma'am, please send a video of truck brake pads Also, a video of trailer brakes and lights, (top lights, plate lights, brake lights)", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 17:01:04", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "They're in the video I sent earlier. I made sure to check them", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 17:02:45", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 17:03:51", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "also seal pcs pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 17:03:55", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "ma`am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 17:06:04", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Getting that now. i forgot to take it when he put the seal on", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 17:07:01", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Load# 549461718 picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-20 17:07:41", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "I need my clock fixed. Im completely out of time", "signals": [ "request:generic_ask" ], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "ISS-0026", "type": "issue", "categories": [ "accident_dot" ], "group_id": "1002478861124", "group_title": "913 GREGORY PIERRE (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "GREGORY PIERRE", "trigger_text": "Accident Description I was sleeping in my parked truck when the other driver side-swiped it, causing me to wake up suddenly. The impact shook my driver side, and fell head and body hit. I witnessed", "trigger_sender": "Gregory Pierre", "opened_at": "2026-04-19 21:27:42", "last_at": "2026-04-19 22:58:53", "last_signal_at": "2026-04-19 21:27:42", "resolved_at": null, "status": "stale", "duration_hours": 1.52, "message_count": 2, "signal_count": 1, "participants": [ "Gregory Pierre", "Sarah Smith" ], "timeline": [ { "timestamp": "2026-04-19 21:27:42", "sender": "Gregory Pierre", "role": "driver", "label": "DRIVER_ISSUE", "text": "Accident Description I was sleeping in my parked truck when the other driver side-swiped it, causing me to wake up suddenly. The impact shook my driver side, and fell head and body hit. I witnessed", "signals": [ "issue:accident_dot" ], "is_resolution": false }, { "timestamp": "2026-04-19 22:58:53", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "@Stanley_smr @fredosamsara", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0025", "type": "issue", "categories": [ "facility_problem" ], "group_id": "1003518478280", "group_title": "🎀 879 VERONICA LOPEZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "VERONICA LOPEZ", "trigger_text": "I think they are closed for the weekend", "trigger_sender": "Veronica Lopez", "opened_at": "2026-04-19 11:48:20", "last_at": "2026-04-19 11:57:56", "last_signal_at": "2026-04-19 11:48:20", "resolved_at": null, "status": "stale", "duration_hours": 0.16, "message_count": 12, "signal_count": 1, "participants": [ "Veronica Lopez", "Omar Williams", "Antony" ], "timeline": [ { "timestamp": "2026-04-19 11:48:20", "sender": "Veronica Lopez", "role": "driver", "label": "DRIVER_ISSUE", "text": "I think they are closed for the weekend", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-04-19 11:49:02", "sender": "Omar Williams", "role": "dispatch", "label": "NONE", "text": "there is no one", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 11:54:51", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "I ring the bell and no one answered and there's a sign at the door that says they're close Saturdays and Sundays", "signals": [ "issue:complaint_escalation" ], "is_resolution": false }, { "timestamp": "2026-04-19 11:55:27", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Did you called the broker?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 11:56:33", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "I can go to the nearest truck stop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 11:56:50", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "Good morning miss", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 11:56:57", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "GM", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 11:56:58", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "yes pls, till we figure out", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 11:57:04", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 11:57:06", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "how many miles it shows on your end", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 11:57:37", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "To the truck stop 15", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 11:57:56", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "Copy that", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0024", "type": "issue", "categories": [ "facility_problem" ], "group_id": "1002422905138", "group_title": "820T SERGEY MKRTYCHAN (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": null, "trigger_text": "talked: per driver, security told him that they are closed for today, Driver will check again in the morning", "trigger_sender": "Phil Kent", "opened_at": "2026-04-18 22:36:11", "last_at": "2026-04-18 22:36:11", "last_signal_at": "2026-04-18 22:36:11", "resolved_at": null, "status": "stale", "duration_hours": 0.0, "message_count": 1, "signal_count": 1, "participants": [ "Phil Kent" ], "timeline": [ { "timestamp": "2026-04-18 22:36:11", "sender": "Phil Kent", "role": "staff_relay", "label": "DRIVER_ISSUE", "text": "talked: per driver, security told him that they are closed for today, Driver will check again in the morning", "signals": [ "issue:facility_problem", "staff_relay" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0023", "type": "issue", "categories": [ "breakdown" ], "group_id": "1003832326343", "group_title": "🎀 1109 RAUNELLE JONES (COMPANY DRIVER) TBT EXPRESS", "driver": "RAUNELLE JONES", "trigger_text": "I think I need a shop to go", "trigger_sender": "Raunelle Jones", "opened_at": "2026-04-18 17:02:54", "last_at": "2026-04-18 21:09:53", "last_signal_at": "2026-04-18 17:04:40", "resolved_at": null, "status": "stale", "duration_hours": 4.12, "message_count": 28, "signal_count": 2, "participants": [ "Raunelle Jones", "James Specter", "Martin", "Alan Williams" ], "timeline": [ { "timestamp": "2026-04-18 17:02:54", "sender": "Raunelle Jones", "role": "driver", "label": "DRIVER_ISSUE", "text": "I think I need a shop to go", "signals": [ "issue:breakdown" ], "is_resolution": false }, { "timestamp": "2026-04-18 17:03:03", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 17:04:40", "sender": "Raunelle Jones", "role": "driver", "label": "DRIVER_ISSUE", "text": "But I need a shop please so I can get this done", "signals": [ "issue:breakdown" ], "is_resolution": false }, { "timestamp": "2026-04-18 17:05:15", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "this shop?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 17:08:55", "sender": "Raunelle Jones", "role": "driver", "label": "NONE", "text": "I just called the southern tire mart right next to me but he said his mechanic is off today and will be in tomorrow and then the other thing the shop has to be somewhere where lazer has an account to", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 17:09:12", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 17:21:35", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "ref # 07840101", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 17:27:26", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "Raunelle can u move your truck to another place?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 17:29:38", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "Raunelle", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 17:29:40", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "can u?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 17:38:56", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "Raunelle they will call u in 10 mins", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 17:42:38", "sender": "Raunelle Jones", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 17:42:46", "sender": "Raunelle Jones", "role": "driver", "label": "NONE", "text": "Where to?", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-18 17:43:21", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "they will call u", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 17:46:27", "sender": "Raunelle Jones", "role": "driver", "label": "NONE", "text": "K", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 18:34:34", "sender": "Raunelle Jones", "role": "driver", "label": "NONE", "text": "I just tried moving the tandems and was able to so on my way to receive might have problems once get there but hopefully not", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 18:34:43", "sender": "Raunelle Jones", "role": "driver", "label": "NONE", "text": "Fuel please", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 18:34:50", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep2", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 18:34:52", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 18:34:55", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "good,ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 18:35:29", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #706 Amount: For a Full Tank Address: 121 North 129 E Ave Tulsa , OK 74116 Interstate: I-44 Exit 236 Distance: 124 miles Map link: https://www.google.com/maps/search/?api=1", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-18 18:35:36", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Raunelle lets refuel here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 18:43:18", "sender": "Raunelle Jones", "role": "driver", "label": "NONE", "text": "Kk thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 20:21:31", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Update Status : Rolling Miles left : 820", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 21:03:16", "sender": "Raunelle Jones", "role": "driver", "label": "NONE", "text": "Card please", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 21:03:23", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 21:04:44", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Raunelle pls refuel from there", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 21:09:53", "sender": "Raunelle Jones", "role": "driver", "label": "NONE", "text": "K", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0022", "type": "issue", "categories": [ "engine_light" ], "group_id": "1001234567890", "group_title": "776 AHMED - ROBERTSON", "driver": null, "trigger_text": "check engine light on", "trigger_sender": "Test", "opened_at": "2026-04-18 12:05:00", "last_at": "2026-04-18 15:00:00", "last_signal_at": "2026-04-18 14:00:00", "resolved_at": null, "status": "stale", "duration_hours": 2.92, "message_count": 4, "signal_count": 2, "participants": [ "Test" ], "timeline": [ { "timestamp": "2026-04-18 12:05:00", "sender": "Test", "role": "unknown", "label": "DRIVER_ISSUE", "text": "check engine light on", "signals": [ "issue:engine_light" ], "is_resolution": false }, { "timestamp": "2026-04-18 14:00:00", "sender": "Test", "role": "unknown", "label": "DRIVER_ISSUE", "text": "check engine light on", "signals": [ "issue:engine_light" ], "is_resolution": false }, { "timestamp": "2026-04-18 14:10:00", "sender": "Test", "role": "unknown", "label": "NONE", "text": "hello", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 15:00:00", "sender": "Test", "role": "unknown", "label": "NONE", "text": "test", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0021", "type": "issue", "categories": [ "breakdown" ], "group_id": "1003850984050", "group_title": "🎀 841 TOUSSAINT MARIE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "TOUSSAINT MARIE", "trigger_text": "They don’t even find the tow truck yet", "trigger_sender": "Marie Guetching Toussaint Altidor", "opened_at": "2026-04-17 16:13:28", "last_at": "2026-04-17 17:53:39", "last_signal_at": "2026-04-17 16:13:28", "resolved_at": "2026-04-17 17:53:39", "status": "resolved", "duration_hours": 1.67, "message_count": 15, "signal_count": 1, "participants": [ "Marie Guetching Toussaint Altidor", "Will Knight", "Michael Samsara", "Zach Murphy" ], "timeline": [ { "timestamp": "2026-04-17 16:13:28", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "DRIVER_ISSUE", "text": "They don’t even find the tow truck yet", "signals": [ "issue:breakdown" ], "is_resolution": false }, { "timestamp": "2026-04-17 16:13:46", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "They can not give me the ETA", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 16:16:02", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "calling them", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 16:28:05", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "I talked they have part towing is only issue", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 16:28:12", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "Im assingning third party", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 16:28:57", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "I told you that", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 16:29:28", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "!", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 16:34:15", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "once I assigned other party their towing magically appeared 15 minutes away from TA ,they are coming", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 16:34:21", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "let me know Marie Guetching", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 16:58:18", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "talked:towing is on site", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 17:43:35", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "called to TA no asnwer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 17:50:32", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "(845) 458-8450 ta call qildi about 841 @Will_Fleet2 pls call him", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 17:53:23", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Load# 990492 Note: Live Loading PU-time: 04/18 13:00 - 15:00 PU-address: NNR GLOBAL LOGISTICS - 145 HOOK CREEK BLVD VALLEY STREAM NY 11581 ___________________________________________ Note", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-17 17:53:32", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Marie Guetching @Will_Fleet2 This is our load for Tomorrow", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 17:53:39", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "after truck is fixed", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "ISS-0020", "type": "issue", "categories": [ "facility_problem" ], "group_id": "1002269071382", "group_title": "📷 907 HASSAN CAMALEY (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "HASSAN CAMALEY", "trigger_text": "I tried to check in early they refused they said come back at 7:00 PM appointment only", "trigger_sender": "Hassan Camaley", "opened_at": "2026-04-14 21:52:32", "last_at": "2026-04-15 03:41:07", "last_signal_at": "2026-04-14 21:52:32", "resolved_at": null, "status": "stale", "duration_hours": 5.81, "message_count": 13, "signal_count": 1, "participants": [ "Hassan Camaley", "Tommy Nix", "Martin" ], "timeline": [ { "timestamp": "2026-04-14 21:52:32", "sender": "Hassan Camaley", "role": "driver", "label": "DRIVER_ISSUE", "text": "I tried to check in early they refused they said come back at 7:00 PM appointment only", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-04-14 21:54:45", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 23:47:52", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "Are they working with you brother ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 23:48:01", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "Are they working with you brother ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 23:48:13", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "Loading now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 23:48:33", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "great", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-15 00:57:12", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-15 00:57:25", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-15 00:59:56", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "looks good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-15 01:00:08", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "Load# 22732231 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-15 02:49:06", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "Update for the load # 22732231 Status : Rolling Location : Effingham County, IL, 62467 Miles left : 663", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-15 03:41:00", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #669 Amount: For a Full Tank Address: 11570 Hwy FF Joplin , MO 64804 Interstate: I-44 U.S. 71 Exit 11A Distance: 329 miles Map link: https://www.google.com/maps/search/?api", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-15 03:41:07", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Hassan pls refuel from there it should be on your way", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0019", "type": "issue", "categories": [ "tire" ], "group_id": "1002560188081", "group_title": "📷 972 OLEKSII ZADOROZHNYI (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "OLEKSII ZADOROZHNYI", "trigger_text": "У меня ещё вопрос к шапу. Приехал за своим авто на ярд переднее левое колесо было полностью спущено машина на диске стояла я подкачал ,спустя две сутки ни на один PSI не спустило, также Toyota RAV сто", "trigger_sender": "Oleksii Zadorozhnyi", "opened_at": "2026-04-14 17:09:46", "last_at": "2026-04-14 17:09:46", "last_signal_at": "2026-04-14 17:09:46", "resolved_at": null, "status": "stale", "duration_hours": 0.0, "message_count": 1, "signal_count": 1, "participants": [ "Oleksii Zadorozhnyi" ], "timeline": [ { "timestamp": "2026-04-14 17:09:46", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "DRIVER_ISSUE", "text": "У меня ещё вопрос к шапу. Приехал за своим авто на ярд переднее левое колесо было полностью спущено машина на диске стояла я подкачал ,спустя две сутки ни на один PSI не спустило, также Toyota RAV сто", "signals": [ "issue:tire" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0018", "type": "issue", "categories": [ "tire" ], "group_id": "1003751791410", "group_title": "🎀 1052 CANDICE BREWER (COMPANY DRIVER) ROBERTSON TRUCK", "driver": "CANDICE BREWER", "trigger_text": "They also said the left rear inner tire is bad", "trigger_sender": "Candice Brewer", "opened_at": "2026-04-14 17:08:08", "last_at": "2026-04-14 18:56:12", "last_signal_at": "2026-04-14 17:08:08", "resolved_at": null, "status": "stale", "duration_hours": 1.8, "message_count": 26, "signal_count": 1, "participants": [ "Candice Brewer", "Daniel", "Leo", "Levi Cole" ], "timeline": [ { "timestamp": "2026-04-14 17:08:08", "sender": "Candice Brewer", "role": "driver", "label": "DRIVER_ISSUE", "text": "They also said the left rear inner tire is bad", "signals": [ "issue:tire" ], "is_resolution": false }, { "timestamp": "2026-04-14 17:08:35", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "They said the right rear outer tire is fine", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 17:10:32", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "can u pls take a photos of those tires", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 17:10:39", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "RRO and LRI", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 17:11:53", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 17:15:51", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "we will replace LRI", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 17:16:22", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "and ask them to check trl lights brakes and tires pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 17:17:02", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "They don’t have used tired", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 17:17:11", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "lemme call them\\", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 17:17:13", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "They are doing a walk around inspection now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 17:19:39", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "can u ask them pls how much costs the cheapest new tire", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 17:31:32", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "370 plus labor", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 17:31:38", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 17:31:43", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "let's do it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 17:31:52", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "any other issues with trl?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 17:32:43", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "No trl issues", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 17:33:14", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "got it ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 18:15:09", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "How are you paying there done", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 18:15:48", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "card over the phone", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 18:15:52", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "calling to the shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 18:16:05", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "ask them for invoice pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 18:35:45", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "@leo_td @Vincenz0_TD trl is good now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 18:35:46", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "You welcome", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 18:35:58", "sender": "Leo", "role": "dispatch", "label": "NONE", "text": "noted, ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 18:55:43", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "Candice lmk ur ETA to check a new appt", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 18:56:12", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "10 am", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0017", "type": "issue", "categories": [ "accident_dot" ], "group_id": "1003427576151", "group_title": "🎀 758 DANIELA RAMIREZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "DANIELA RAMIREZ", "trigger_text": "You guys should of had me done dot inspection of trailer sooner", "trigger_sender": "Daniela Ramirez", "opened_at": "2026-04-13 15:21:47", "last_at": "2026-04-13 21:17:23", "last_signal_at": "2026-04-13 15:21:47", "resolved_at": null, "status": "stale", "duration_hours": 5.93, "message_count": 28, "signal_count": 1, "participants": [ "Daniela Ramirez", "Jordan PTI", "Zach Murphey", "Mary Watson", "Amir", "Samuel ⛟" ], "timeline": [ { "timestamp": "2026-04-13 15:21:47", "sender": "Daniela Ramirez", "role": "driver", "label": "DRIVER_ISSUE", "text": "You guys should of had me done dot inspection of trailer sooner", "signals": [ "issue:accident_dot" ], "is_resolution": false }, { "timestamp": "2026-04-13 15:31:36", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 15:31:57", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "I mean trailer documents not this one ma`am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 15:31:59", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "its DOT sticker", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 15:35:21", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Yes sir I sent all documents here in group chat", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 15:40:59", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "#ptitruck 758 checked: 04/13 condition: good tr # 9244 condition: good", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-13 17:10:20", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "Load# 344365 549529719 / P59A0213446P Note: Live Loading PU-time: 04/13 until 4pm or 20:00 - 22:00 (2nd shift) PU-address: SBD - Brewster 11 Doansburg Rd Brewster, NY US 10509 _________________", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-13 17:18:58", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "Talked. Explained load details. On the way to PU now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 17:58:49", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "#Update Status: rolling 68 miles away from the shipper", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-13 19:02:51", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "#Update Status: rolling 29 miles away from the shipper", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-13 19:39:19", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Arrived", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 19:43:00", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "i hope they will accept you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 19:43:09", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "so we won't wait till 8pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 19:44:55", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "I’ll let you know in a bit", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 19:45:11", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Checking in", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 19:50:58", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "Now i hope you will get a dock 😆", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 19:52:02", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Dock 5", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 19:52:07", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "Niiiice", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 19:52:28", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "They said in 10 minutes they will start loading me", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 20:47:14", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Getting loaded?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 20:47:31", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Yes I’m now getting loaded", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 20:48:25", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Great", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 21:17:10", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "They are done", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 21:17:17", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Just waiting for seal and bol", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 21:17:21", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 21:17:22", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "cool", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 21:17:23", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 21:17:23", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "I will send here in a bit", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0016", "type": "issue", "categories": [ "accident_dot" ], "group_id": "1003850984050", "group_title": "🎀 841 TOUSSAINT MARIE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "TOUSSAINT MARIE", "trigger_text": "I have a accident", "trigger_sender": "Marie Guetching Toussaint Altidor", "opened_at": "2026-04-12 22:29:03", "last_at": "2026-04-13 01:15:36", "last_signal_at": "2026-04-12 22:29:03", "resolved_at": null, "status": "stale", "duration_hours": 2.78, "message_count": 12, "signal_count": 1, "participants": [ "Marie Guetching Toussaint Altidor", "Stanley", "Samuel ⛟" ], "timeline": [ { "timestamp": "2026-04-12 22:29:03", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "DRIVER_ISSUE", "text": "I have a accident", "signals": [ "issue:accident_dot" ], "is_resolution": false }, { "timestamp": "2026-04-12 22:29:04", "sender": "Stanley", "role": "office", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-12 22:41:00", "sender": "Stanley", "role": "office", "label": "NONE", "text": "it was expired", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-12 22:41:15", "sender": "Stanley", "role": "office", "label": "NONE", "text": "ask him to give you valid one pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-12 22:42:58", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "That’s all", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-12 22:47:24", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "[phone]", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-12 22:47:52", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "This is the company number", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-12 22:48:29", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "[phone] Joe", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-12 23:24:01", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "This is the current registration for the driver", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-12 23:24:18", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "@stanleysamsara", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-12 23:24:51", "sender": "Stanley", "role": "office", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 01:15:36", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "Load# 2386986 Status stopped Location 15561 TN-13 S, Hurricane Mills, TN 37078 146 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0015", "type": "issue", "categories": [ "engine_light" ], "group_id": "1003894998914", "group_title": "🟢 🎀1271 BREANNA MORRIS (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "BREANNA MORRIS", "trigger_text": "There's a check engine light that keeps coming on and then going off", "trigger_sender": "Breanna Morris", "opened_at": "2026-04-10 11:50:19", "last_at": "2026-04-10 16:59:23", "last_signal_at": "2026-04-10 11:50:19", "resolved_at": null, "status": "stale", "duration_hours": 5.15, "message_count": 11, "signal_count": 1, "participants": [ "Breanna Morris", "Ryan Clark", "Malcolm" ], "timeline": [ { "timestamp": "2026-04-10 11:50:19", "sender": "Breanna Morris", "role": "driver", "label": "DRIVER_ISSUE", "text": "There's a check engine light that keeps coming on and then going off", "signals": [ "issue:engine_light" ], "is_resolution": false }, { "timestamp": "2026-04-10 11:50:46", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@Adam_Fleet @fleet_al1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:52:48", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "It's been off for a minute or two now. I'm going to roll and see if it comes back on. It was coming on and going off and now it's gone. I'll let you guys know if it comes back", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:56:47", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "got it ma'am i will inform the fleet team keep driving in case the fleet team will check it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 14:32:43", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Im in the left lane because the right lane is closing due to construction 🙄", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 14:33:49", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "gm, don't put more attention to this, this is just AI, you can keep rolling if the safety team will call u, you will explain to them", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 14:34:18", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "I figured, I just wanted to yell at the ai lol", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 16:58:42", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Im stopping for a while", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 16:58:54", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "This is due monday correct?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 16:59:12", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 16:59:23", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0014", "type": "issue", "categories": [ "facility_problem" ], "group_id": "1002395820246", "group_title": "📷 1123 RODRIGUEZ ISRAEL (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "RODRIGUEZ ISRAEL", "trigger_text": "It won't let me connect to.eld", "trigger_sender": "Israel Rodriguez", "opened_at": "2026-04-10 11:18:28", "last_at": "2026-04-10 15:59:19", "last_signal_at": "2026-04-10 11:18:28", "resolved_at": null, "status": "stale", "duration_hours": 4.68, "message_count": 15, "signal_count": 1, "participants": [ "Israel Rodriguez", "Hazel", "Dexter Parker", "draco" ], "timeline": [ { "timestamp": "2026-04-10 11:18:28", "sender": "Israel Rodriguez", "role": "driver", "label": "DRIVER_ISSUE", "text": "It won't let me connect to.eld", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-04-10 11:25:16", "sender": "Hazel", "role": "dispatch", "label": "NONE", "text": "@choyxona2023 can you check pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 12:11:23", "sender": "Israel Rodriguez", "role": "driver", "label": "NONE", "text": "1/2 of tank of diesel", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 12:14:56", "sender": "Dexter Parker", "role": "office", "label": "NONE", "text": "@dale_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 12:15:11", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 12:16:37", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #472 Amount: For a Full Tank Address: 529 S 1st St, Beasley Beasley , TX 77417 Interstate: Highway 59 Distance: 297 miles Map link: https://www.google.com/maps/s", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-10 12:16:42", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "@Israelrdgz lets refuel here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 12:26:08", "sender": "Dexter Parker", "role": "office", "label": "NONE", "text": "Load # 3922022 Current location : Solino, TX Status : rolling   Miles left : 309", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-10 12:26:12", "sender": "Dexter Parker", "role": "office", "label": "NONE", "text": "What is your ETA ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 12:26:40", "sender": "Israel Rodriguez", "role": "driver", "label": "NONE", "text": "12:30", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 12:32:17", "sender": "Dexter Parker", "role": "office", "label": "NONE", "text": "okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 15:58:21", "sender": "Israel Rodriguez", "role": "driver", "label": "NONE", "text": "Can I fuelup after pick up", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-10 15:59:09", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 15:59:11", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #1025 Amount: For a Full Tank Address: 102 South Sheldon Road Channelview , TX 77530 Interstate: I-10, Exit 783 Distance: 127 miles Map link: https://www.google.com/maps/se", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-10 15:59:19", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "we can refuel here after PU", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0013", "type": "issue", "categories": [ "eld_hos" ], "group_id": "1003518478280", "group_title": "🎀 879 VERONICA LOPEZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "VERONICA LOPEZ", "trigger_text": "How come my ELD is showing 0 hours available to drive?", "trigger_sender": "Veronica Lopez", "opened_at": "2026-04-10 09:46:57", "last_at": "2026-04-10 15:05:58", "last_signal_at": "2026-04-10 09:46:57", "resolved_at": null, "status": "stale", "duration_hours": 5.32, "message_count": 36, "signal_count": 1, "participants": [ "Veronica Lopez", "Omar Williams", "🇬🇧Mr.George", "Joe", "Richard_fleet" ], "timeline": [ { "timestamp": "2026-04-10 09:46:57", "sender": "Veronica Lopez", "role": "driver", "label": "DRIVER_ISSUE", "text": "How come my ELD is showing 0 hours available to drive?", "signals": [ "issue:eld_hos" ], "is_resolution": false }, { "timestamp": "2026-04-10 09:47:07", "sender": "Omar Williams", "role": "dispatch", "label": "NONE", "text": "sec", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 09:47:24", "sender": "Omar Williams", "role": "dispatch", "label": "NONE", "text": "pls check again", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 09:47:39", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Ok...I got it...thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 09:47:51", "sender": "Omar Williams", "role": "dispatch", "label": "NONE", "text": "Have a safe trip", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 10:42:26", "sender": "Omar Williams", "role": "dispatch", "label": "NONE", "text": "Veronica Hi miss are you rolling to the receiver", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:54:33", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:54:53", "sender": "Omar Williams", "role": "dispatch", "label": "NONE", "text": "Sure", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 12:03:51", "sender": "🇬🇧Mr.George", "role": "office", "label": "NONE", "text": "Update for the load # 3125123 Status: Rolling Current location: Bad Axe, MI 48413 14 miles away from receiver ETA shows around 8:30am", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-10 12:46:54", "sender": "🇬🇧Mr.George", "role": "office", "label": "NONE", "text": "#update At the receiver", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-10 12:50:15", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "At the receiver", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 13:12:32", "sender": "Joe", "role": "dispatch", "label": "NONE", "text": "Good morning Veronica", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 13:12:39", "sender": "Joe", "role": "dispatch", "label": "NONE", "text": "Did you get a dock? Getting unloaded?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 13:13:34", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Good morning Joe...I should be ready in the next 10 minutes to receive the next load", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 13:13:56", "sender": "Joe", "role": "dispatch", "label": "NONE", "text": "Got it, working on your next load", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 13:14:23", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "You got it ..ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 13:28:36", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "I'm resending the PTI trailer video...the previous didn't uploaded right", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 13:41:01", "sender": "🇬🇧Mr.George", "role": "office", "label": "NONE", "text": "@joseph1_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 13:42:28", "sender": "🇬🇧Mr.George", "role": "office", "label": "NONE", "text": "@richard_fleet @Daniel_fleet1 @henry_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 13:44:43", "sender": "🇬🇧Mr.George", "role": "office", "label": "NONE", "text": "Load# 3125123 - has been completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-10 13:49:48", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 13:58:16", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Load completed", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 13:58:23", "sender": "🇬🇧Mr.George", "role": "office", "label": "NONE", "text": "awesome", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 14:00:12", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "I can't stay in their yard ...the nearest truck stop is 40 miles from my location..do you have the next load ready?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 14:00:29", "sender": "Joe", "role": "dispatch", "label": "NONE", "text": "Not yet, working on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 14:00:54", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Ok...do you want me to wait at the truck stop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 14:01:27", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "trailer can be rejected team", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 14:02:06", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "i am checking with manager now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 14:02:46", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "GTG to wait at the truck stop?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 14:03:06", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "yes Ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 14:03:10", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 15:00:43", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "https://maps.app.goo.gl/SDEYU1wn1eTENiWVA", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 15:00:54", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "Veronica Ma'am we are gonna patch roof here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 15:03:58", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 15:05:36", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "alright, let me know once you arrive", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 15:05:58", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Sure", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0012", "type": "issue", "categories": [ "tire" ], "group_id": "1002782021066", "group_title": "🟡 🎀 807 JENNIFER GARRETT-GROSSARTH (COMPANY DRIVER) - BUCKEYE TRUCKS LLC", "driver": "JENNIFER GARRETT-GROSSARTH", "trigger_text": "Was someone called? I guess they’re the people who own this load they asked me how come I didn’t make the load I told him I had a flat tire they’re saying that they don’t know if I’m gonna get unloade", "trigger_sender": "Jennifer Garrett", "opened_at": "2026-04-09 17:24:54", "last_at": "2026-04-09 17:30:47", "last_signal_at": "2026-04-09 17:24:54", "resolved_at": null, "status": "stale", "duration_hours": 0.1, "message_count": 9, "signal_count": 1, "participants": [ "Jennifer Garrett", "Malcolm" ], "timeline": [ { "timestamp": "2026-04-09 17:24:54", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_ISSUE", "text": "Was someone called? I guess they’re the people who own this load they asked me how come I didn’t make the load I told him I had a flat tire they’re saying that they don’t know if I’m gonna get unloade", "signals": [ "issue:tire" ], "is_resolution": false }, { "timestamp": "2026-04-09 17:25:49", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "If I’m not gonna get unloaded today, it does mean no good to go down to Miami cause there’s no place for me to park down there. Can you please advise thank you.", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 17:26:35", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "This is the number they called me from", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 17:28:19", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "Sure", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 17:28:35", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "@ali_update1 check with the broker, if they will gonna unload us or nto", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 17:29:46", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "120 miles out Boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 17:30:08", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "ETA?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 17:30:34", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "If all goes well 2 hrs", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 17:30:47", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0011", "type": "issue", "categories": [ "facility_problem" ], "group_id": "1003590991017", "group_title": "🎀 985 MILKA CHANCY (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "MILKA CHANCY", "trigger_text": "They closed", "trigger_sender": "RenLoyalRoyalty👸🏾", "opened_at": "2026-04-07 20:12:39", "last_at": "2026-04-07 20:12:39", "last_signal_at": "2026-04-07 20:12:39", "resolved_at": null, "status": "stale", "duration_hours": 0.0, "message_count": 1, "signal_count": 1, "participants": [ "RenLoyalRoyalty👸🏾" ], "timeline": [ { "timestamp": "2026-04-07 20:12:39", "sender": "RenLoyalRoyalty👸🏾", "role": "unknown", "label": "DRIVER_ISSUE", "text": "They closed", "signals": [ "issue:facility_problem" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0010", "type": "issue", "categories": [ "facility_problem" ], "group_id": "1003427576151", "group_title": "🎀 758 DANIELA RAMIREZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "DANIELA RAMIREZ", "trigger_text": "Bad news, I spoke to Franco the owner and he said they are closed today for the holiday", "trigger_sender": "Daniela Ramirez", "opened_at": "2026-04-03 12:21:29", "last_at": "2026-04-03 13:02:36", "last_signal_at": "2026-04-03 12:29:25", "resolved_at": null, "status": "stale", "duration_hours": 0.69, "message_count": 8, "signal_count": 2, "participants": [ "Daniela Ramirez", "Leo", "Joseph", "🇬🇧Mr.George" ], "timeline": [ { "timestamp": "2026-04-03 12:21:29", "sender": "Daniela Ramirez", "role": "driver", "label": "DRIVER_ISSUE", "text": "Bad news, I spoke to Franco the owner and he said they are closed today for the holiday", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-04-03 12:23:23", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Since it’s Good Friday today, they won’t be opening", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 12:24:34", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "What do I do?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 12:29:25", "sender": "Daniela Ramirez", "role": "driver", "label": "DRIVER_ISSUE", "text": "No they are closed", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-04-03 12:30:08", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "But I’ll wait in dock area until broker responds back", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 12:56:38", "sender": "Leo", "role": "dispatch", "label": "NONE", "text": "@joseph1_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 13:02:18", "sender": "Joseph", "role": "dispatch", "label": "NONE", "text": "51  - tr # 328364 Dropped by : DANIELA RAMIRE Location: Medley, FL Time:4/3 Condition: good Docs: -", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-03 13:02:36", "sender": "🇬🇧Mr.George", "role": "office", "label": "NONE", "text": "no dropped just PTI", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0009", "type": "issue", "categories": [ "engine_light" ], "group_id": "1003832326343", "group_title": "🎀 1109 RAUNELLE JONES (COMPANY DRIVER) TBT EXPRESS", "driver": "RAUNELLE JONES", "trigger_text": "The abs light cleared", "trigger_sender": "Raunelle Jones", "opened_at": "2026-04-03 02:37:19", "last_at": "2026-04-03 06:56:32", "last_signal_at": "2026-04-03 02:37:19", "resolved_at": null, "status": "stale", "duration_hours": 4.32, "message_count": 7, "signal_count": 1, "participants": [ "Raunelle Jones", "Frank", "Adam", "Fuel Department", "Garry" ], "timeline": [ { "timestamp": "2026-04-03 02:37:19", "sender": "Raunelle Jones", "role": "driver", "label": "DRIVER_ISSUE", "text": "The abs light cleared", "signals": [ "issue:engine_light" ], "is_resolution": false }, { "timestamp": "2026-04-03 02:38:08", "sender": "Frank", "role": "dispatch", "label": "NONE", "text": "@Adam_Fleet @Hardy_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 02:38:42", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "did it disappear by itself ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 02:38:45", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "Raunelle", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 03:16:36", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #4599 Amount: For a Full Tank Address: 640 Dixie Lee Avenue Monteagle , TN 37356 Interstate: I-24 Exit 135 Distance: 87 miles Map link: https://www.google.com/ma", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-03 03:16:48", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Raunelle pls refuel from there it should be on your way", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 06:56:32", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "Update: Status: stopped 151 miles left Location: Circle K, 890 US-64, Pelham, TN 37366, United States", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0008", "type": "issue", "categories": [ "engine_light" ], "group_id": "1003704445630", "group_title": "🎀 806 TASHIKA POMPEY (COMPNAY DRIVER) ROBERTSON TRUCKS", "driver": "TASHIKA POMPEY", "trigger_text": "I told him that the other day the bolt were not screw on tight they where lose and I think this abs light is sensor because it was not on before I got loaded it came on after I got loaded", "trigger_sender": "Tashika Pompey", "opened_at": "2026-04-02 22:07:57", "last_at": "2026-04-02 22:07:57", "last_signal_at": "2026-04-02 22:07:57", "resolved_at": null, "status": "stale", "duration_hours": 0.0, "message_count": 1, "signal_count": 1, "participants": [ "Tashika Pompey" ], "timeline": [ { "timestamp": "2026-04-02 22:07:57", "sender": "Tashika Pompey", "role": "driver", "label": "DRIVER_ISSUE", "text": "I told him that the other day the bolt were not screw on tight they where lose and I think this abs light is sensor because it was not on before I got loaded it came on after I got loaded", "signals": [ "issue:engine_light" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0007", "type": "issue", "categories": [ "accident_dot" ], "group_id": "1002281369010", "group_title": "🟢 📷 1024 JOAO MARTINS (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "JOAO MARTINS", "trigger_text": "I had a DOT inspection, and you won't give me more hours because I need to rest 34 hours. All I’m saying is you can still give me more hours, but I’m not coming back to Massachusetts. Other states can", "trigger_sender": "Joao Martins", "opened_at": "2026-04-02 19:46:40", "last_at": "2026-04-02 22:11:03", "last_signal_at": "2026-04-02 19:46:40", "resolved_at": null, "status": "stale", "duration_hours": 2.41, "message_count": 2, "signal_count": 1, "participants": [ "Joao Martins", "Ali" ], "timeline": [ { "timestamp": "2026-04-02 19:46:40", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_ISSUE", "text": "I had a DOT inspection, and you won't give me more hours because I need to rest 34 hours. All I’m saying is you can still give me more hours, but I’m not coming back to Massachusetts. Other states can", "signals": [ "issue:accident_dot" ], "is_resolution": false }, { "timestamp": "2026-04-02 22:11:03", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Load# 548906720 Stopped 632 miles left to DEl", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0006", "type": "issue", "categories": [ "engine_light" ], "group_id": "1003832326343", "group_title": "🎀 1109 RAUNELLE JONES (COMPANY DRIVER) TBT EXPRESS", "driver": "RAUNELLE JONES", "trigger_text": "Morning the check engine light is on the truck dash", "trigger_sender": "Raunelle Jones", "opened_at": "2026-04-02 11:28:42", "last_at": "2026-04-03 00:53:35", "last_signal_at": "2026-04-03 00:53:35", "resolved_at": "2026-04-03 00:53:35", "status": "resolved", "duration_hours": 13.41, "message_count": 9, "signal_count": 2, "participants": [ "Raunelle Jones", "Garry", "Ali fleet" ], "timeline": [ { "timestamp": "2026-04-02 11:28:42", "sender": "Raunelle Jones", "role": "driver", "label": "DRIVER_ISSUE", "text": "Morning the check engine light is on the truck dash", "signals": [ "issue:engine_light" ], "is_resolution": false }, { "timestamp": "2026-04-02 11:29:16", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "good morning maam", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 11:29:21", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "@david_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 11:30:06", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "@david_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 11:30:23", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "@fleet_al1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 11:30:51", "sender": "Raunelle Jones", "role": "driver", "label": "NONE", "text": "Also fuel card please", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 12:13:07", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "need fault codes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 12:24:07", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "Raunelle are we good for OTP maam?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 00:53:35", "sender": "Raunelle Jones", "role": "driver", "label": "DRIVER_ISSUE", "text": "Kk I’m going take a break for the weekend while the truck gets fixed from all these problems a:c, check engine light and those other lights please", "signals": [ "issue:engine_light" ], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "ISS-0005", "type": "issue", "categories": [ "facility_problem" ], "group_id": "1002478861124", "group_title": "913 GREGORY PIERRE (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "GREGORY PIERRE", "trigger_text": "Let go back to Shipper because they closed", "trigger_sender": "Gregory Pierre", "opened_at": "2026-04-01 20:34:44", "last_at": "2026-04-02 01:45:54", "last_signal_at": "2026-04-01 20:34:44", "resolved_at": "2026-04-02 01:45:54", "status": "resolved", "duration_hours": 5.19, "message_count": 13, "signal_count": 1, "participants": [ "Gregory Pierre", "Sarah Smith", "Hardy" ], "timeline": [ { "timestamp": "2026-04-01 20:34:44", "sender": "Gregory Pierre", "role": "driver", "label": "DRIVER_ISSUE", "text": "Let go back to Shipper because they closed", "signals": [ "issue:facility_problem" ], "is_resolution": false }, { "timestamp": "2026-04-01 21:12:30", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "I did checked with them and they will try to fix it and few", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 21:13:15", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "shipper ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 21:16:16", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 21:16:32", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "thank u pls keep us posted sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 22:52:09", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "They got done", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:55:27", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "can you slide 5th wheel to 1 hole to the front", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:56:02", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Let me check", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 01:44:42", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "Update for the load # 2282014 Current location: CAT Scale, 4898 Shuffel St NW, North Canton, OH 44720 Status: stopped Miles: 1198", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-02 01:45:01", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "did u check cat scale ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 01:45:22", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Guys no way to get it fix", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 01:45:32", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "I tried 7 time", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 01:45:54", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Still can get fixed", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "ISS-0004", "type": "issue", "categories": [ "breakdown" ], "group_id": "1003769147142", "group_title": "🟢 🎀 1184 SHEREE WALDON (COMPANY DRIVER) TBT EXPRESS", "driver": "SHEREE WALDON", "trigger_text": "Good morning truck won’t start", "trigger_sender": "Sheree Waldon", "opened_at": "2026-04-01 15:30:30", "last_at": "2026-04-01 20:23:24", "last_signal_at": "2026-04-01 16:17:20", "resolved_at": null, "status": "stale", "duration_hours": 4.88, "message_count": 14, "signal_count": 2, "participants": [ "Sheree Waldon", "James Specter", "Ali fleet", "Bill Safety" ], "timeline": [ { "timestamp": "2026-04-01 15:30:30", "sender": "Sheree Waldon", "role": "driver", "label": "DRIVER_ISSUE", "text": "Good morning truck won’t start", "signals": [ "issue:breakdown" ], "is_resolution": false }, { "timestamp": "2026-04-01 15:31:00", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@fleet_al1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 15:31:15", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "pls send video", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 15:59:55", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "I sent video and I tuned off switch for 15 min", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 16:01:13", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@fleet_al1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 16:01:41", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 16:01:47", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "once you start come to our shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 16:17:20", "sender": "Sheree Waldon", "role": "driver", "label": "DRIVER_ISSUE", "text": "It won’t start I primed again", "signals": [ "issue:breakdown" ], "is_resolution": false }, { "timestamp": "2026-04-01 16:17:30", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@fleet_al1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 16:17:43", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "checking with office", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 16:29:57", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "sending mechanic from office", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 16:30:36", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 20:18:15", "sender": "Bill Safety", "role": "safety", "label": "NONE", "text": "Called and talked", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 20:23:24", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "Got it", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0003", "type": "issue", "categories": [ "breakdown" ], "group_id": "1001970043028", "group_title": "ROBERTSON UNIT 081 TYMKIV TARAS - TOW TRUCK", "driver": null, "trigger_text": "❌❌❌❌❌❌ 844 ESTENOR FORTUNE (COMPANY DRIVER) ROBERTSON TRUCKS Vehicle • 2022 FREIGHTLINER CASCADIA 432,371 mi Clutch failed. No warrant (39.712198, -89.649358) 500 Toronto Rd, Springfield, IL 62711 Tar", "trigger_sender": "Brian", "opened_at": "2026-04-01 13:41:00", "last_at": "2026-04-01 13:41:04", "last_signal_at": "2026-04-01 13:41:00", "resolved_at": null, "status": "stale", "duration_hours": 0.0, "message_count": 2, "signal_count": 1, "participants": [ "Brian" ], "timeline": [ { "timestamp": "2026-04-01 13:41:00", "sender": "Brian", "role": "unknown", "label": "DRIVER_ISSUE", "text": "❌❌❌❌❌❌ 844 ESTENOR FORTUNE (COMPANY DRIVER) ROBERTSON TRUCKS Vehicle • 2022 FREIGHTLINER CASCADIA 432,371 mi Clutch failed. No warrant (39.712198, -89.649358) 500 Toronto Rd, Springfield, IL 62711 Tar", "signals": [ "issue:breakdown" ], "is_resolution": false }, { "timestamp": "2026-04-01 13:41:04", "sender": "Brian", "role": "unknown", "label": "NONE", "text": "next trip", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "ISS-0002", "type": "issue", "categories": [ "tire" ], "group_id": "1003686844791", "group_title": "🎀 5081 LATESHIA GRIFFIN (COMPANY DRIVER) ARSON LLC", "driver": "LATESHIA GRIFFIN", "trigger_text": "what inside of tire the tire is gone", "trigger_sender": "Lateshia Griffin", "opened_at": "2026-04-01 13:35:21", "last_at": "2026-04-01 15:41:15", "last_signal_at": "2026-04-01 13:35:21", "resolved_at": "2026-04-01 15:41:15", "status": "resolved", "duration_hours": 2.1, "message_count": 19, "signal_count": 1, "participants": [ "Lateshia Griffin", "ᴋᴇɴᴢᴏ", "Garrett Turner" ], "timeline": [ { "timestamp": "2026-04-01 13:35:21", "sender": "Lateshia Griffin", "role": "driver", "label": "DRIVER_ISSUE", "text": "what inside of tire the tire is gone", "signals": [ "issue:tire" ], "is_resolution": false }, { "timestamp": "2026-04-01 13:36:06", "sender": "Lateshia Griffin", "role": "driver", "label": "NONE", "text": "so i stay on side of road or try to make it to loves ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 13:36:41", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "lemme check", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 13:36:44", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "gimme sec", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 13:38:35", "sender": "Garrett Turner", "role": "dispatch", "label": "NONE", "text": "Checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 13:38:50", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 13:39:48", "sender": "Garrett Turner", "role": "dispatch", "label": "NONE", "text": "Update for the load #66676026 The load has been delivered", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-01 13:40:06", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "talked, we will reach the loves by rolling slowly", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 13:44:11", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "we are coming to this shop, talked with the shop informed them", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 14:02:54", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "Lateshia let me know once u arrive please", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 14:03:09", "sender": "Lateshia Griffin", "role": "driver", "label": "NONE", "text": "i’m here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 14:03:19", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 14:03:21", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "lets check in", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 14:03:49", "sender": "Lateshia Griffin", "role": "driver", "label": "NONE", "text": "i am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 14:03:53", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "great", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 14:04:00", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "once done, lmk", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 14:04:03", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "i will make a payment", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 15:41:10", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "nope unfortunately", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 15:41:15", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "we need to get it fixed first", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "ISS-0001", "type": "issue", "categories": [ "accident_dot" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "Traffic was backed up pulled over will start driving later", "trigger_sender": "mario santos", "opened_at": "2026-04-01 00:39:33", "last_at": "2026-04-01 05:36:00", "last_signal_at": "2026-04-01 00:39:33", "resolved_at": "2026-04-01 05:36:00", "status": "resolved", "duration_hours": 4.94, "message_count": 19, "signal_count": 1, "participants": [ "mario santos", "Sarah Smith", "Claude Martin" ], "timeline": [ { "timestamp": "2026-04-01 00:39:33", "sender": "mario santos", "role": "driver", "label": "DRIVER_ISSUE", "text": "Traffic was backed up pulled over will start driving later", "signals": [ "issue:accident_dot" ], "is_resolution": false }, { "timestamp": "2026-04-01 00:41:24", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "pls send picture of traffic", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 00:41:32", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "I’m parked now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 00:41:54", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "whenw ill u start rolling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 03:10:14", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "@RioDogg need to start rolling asap pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 03:12:37", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "calling no response", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 03:14:53", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Turn off please", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 03:15:03", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Will roll in a bit", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 03:15:53", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "pls sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 05:33:00", "sender": "Claude Martin", "role": "office", "label": "NONE", "text": "Update for the load # 5560527 Current location: CAT Scale, 314 Lovell Rd, Knoxville, TN 37934 Status: stopped Miles: 510", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-01 05:34:15", "sender": "Claude Martin", "role": "office", "label": "NONE", "text": "@RioDogg", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 05:34:17", "sender": "Claude Martin", "role": "office", "label": "NONE", "text": "sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 05:34:17", "sender": "Claude Martin", "role": "office", "label": "NONE", "text": "Good morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 05:34:24", "sender": "Claude Martin", "role": "office", "label": "NONE", "text": "pleases start rolling asap", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 05:35:18", "sender": "Claude Martin", "role": "office", "label": "NONE", "text": "called no response", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 05:35:21", "sender": "Claude Martin", "role": "office", "label": "NONE", "text": "called no response", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 05:35:28", "sender": "Claude Martin", "role": "office", "label": "NONE", "text": "called not reachable", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 05:35:35", "sender": "Claude Martin", "role": "office", "label": "NONE", "text": "called no response", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 05:36:00", "sender": "Claude Martin", "role": "office", "label": "NONE", "text": "alarm has been sent", "signals": [], "is_resolution": true } ], "prior_reports": [] } ], "requests": [ { "case_id": "REQ-0763", "type": "request", "categories": [ "pay_request" ], "group_id": "1003837427210", "group_title": "🟢 🎀 1317 CHISOLM LATRESE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "CHISOLM LATRESE", "trigger_text": "Activate card please? Good morning", "trigger_sender": "LaTrese Chisolm", "opened_at": "2026-05-24 14:45:18", "last_at": "2026-05-24 14:45:33", "last_signal_at": "2026-05-24 14:45:18", "resolved_at": null, "status": "open", "duration_hours": 0.0, "message_count": 3, "signal_count": 1, "participants": [ "LaTrese Chisolm", "Ryan Clark", "Delroy" ], "timeline": [ { "timestamp": "2026-05-24 14:45:18", "sender": "LaTrese Chisolm", "role": "driver", "label": "DRIVER_REQUEST", "text": "Activate card please? Good morning", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-24 14:45:29", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@martin_fuel @dale_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 14:45:33", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0762", "type": "request", "categories": [ "info_request" ], "group_id": "1003704190878", "group_title": "🟢 1382 EMMANUEL QUINONES (COMPANY DRIVER) BUCKEYE TRUCKS", "driver": "EMMANUEL QUINONES", "trigger_text": "called and talked, Vincent can u pls find next load to IL, truck has issue with hood, we need to adjust hood hinges in the office", "trigger_sender": "Daniel", "opened_at": "2026-05-24 14:36:16", "last_at": "2026-05-24 14:37:36", "last_signal_at": "2026-05-24 14:36:16", "resolved_at": null, "status": "open", "duration_hours": 0.02, "message_count": 2, "signal_count": 1, "participants": [ "Daniel", "Vincent" ], "timeline": [ { "timestamp": "2026-05-24 14:36:16", "sender": "Daniel", "role": "staff_relay", "label": "DRIVER_REQUEST", "text": "called and talked, Vincent can u pls find next load to IL, truck has issue with hood, we need to adjust hood hinges in the office", "signals": [ "request:info_request", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-05-24 14:37:36", "sender": "Vincent", "role": "dispatch", "label": "NONE", "text": "Noted", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0761", "type": "request", "categories": [ "eld_request" ], "group_id": "1003682147308", "group_title": "🟢 1297 PATRICK LIBATA (COMPANY DRIVER) TBT EXPRESS", "driver": "PATRICK LIBATA", "trigger_text": "Need hours", "trigger_sender": "Patrick Libata Samba", "opened_at": "2026-05-24 13:08:32", "last_at": "2026-05-24 13:12:03", "last_signal_at": "2026-05-24 13:08:32", "resolved_at": null, "status": "open", "duration_hours": 0.06, "message_count": 2, "signal_count": 1, "participants": [ "Patrick Libata Samba", "Support team" ], "timeline": [ { "timestamp": "2026-05-24 13:08:32", "sender": "Patrick Libata Samba", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need hours", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-24 13:12:03", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0760", "type": "request", "categories": [ "pay_request" ], "group_id": "1003964975386", "group_title": "🟢 1334 ROBERTO CHARLES (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "ROBERTO CHARLES", "trigger_text": "Zelle [phone]", "trigger_sender": "Roberto Charles", "opened_at": "2026-05-24 12:09:10", "last_at": "2026-05-24 12:09:42", "last_signal_at": "2026-05-24 12:09:10", "resolved_at": null, "status": "open", "duration_hours": 0.01, "message_count": 3, "signal_count": 1, "participants": [ "Roberto Charles", "Ryan Clark" ], "timeline": [ { "timestamp": "2026-05-24 12:09:10", "sender": "Roberto Charles", "role": "driver", "label": "DRIVER_REQUEST", "text": "Zelle [phone]", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-24 12:09:22", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@truckfleet_ali", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 12:09:42", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "got it brother we will zelle it tomorrow morning", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0759", "type": "request", "categories": [ "contact_request" ], "group_id": "1002722377043", "group_title": "🟡 1076 IBRAHIM ABDI (COMPANY DRIVER) - TBT EXPRESS INC", "driver": "IBRAHIM ABDI", "trigger_text": "Call me around 8", "trigger_sender": "Ibrahim Abdi", "opened_at": "2026-05-24 07:12:50", "last_at": "2026-05-24 12:51:58", "last_signal_at": "2026-05-24 07:12:50", "resolved_at": null, "status": "open", "duration_hours": 5.65, "message_count": 8, "signal_count": 1, "participants": [ "Ibrahim Abdi", "Austin Pattinson", "Austin P", "Support team", "Delroy" ], "timeline": [ { "timestamp": "2026-05-24 07:12:50", "sender": "Ibrahim Abdi", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call me around 8", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-24 07:14:24", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 10:08:04", "sender": "Austin P", "role": "dispatch", "label": "NONE", "text": "Status: stopped Mile left : 310 current location :5.64 mi NE of Iredell County, NC", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-24 11:52:24", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "⏰", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 11:52:37", "sender": "Ibrahim Abdi", "role": "driver", "label": "NONE", "text": "About to roll", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 12:09:24", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Status: rolling Mile left : 300 current location :1214 Greenland Dr, Statesville, NC 28677, USA", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-24 12:51:45", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #628 Amount: For a Full Tank Address: 10226 Old Federal Road Carnesville , GA 30521 Interstate: I-85 Exit 160 Distance: 144 miles Map link: https://www.google.com/maps/sea", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-24 12:51:58", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Ibrahim lets refuel at this Flying J brother", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0758", "type": "request", "categories": [ "permission_request" ], "group_id": "1002782021066", "group_title": "🟡 🎀 807 JENNIFER GARRETT-GROSSARTH (COMPANY DRIVER) - BUCKEYE TRUCKS LLC", "driver": "JENNIFER GARRETT-GROSSARTH", "trigger_text": "Good morning may I please have more hours thank you", "trigger_sender": "Jennifer Garrett", "opened_at": "2026-05-24 04:56:39", "last_at": "2026-05-24 14:51:03", "last_signal_at": "2026-05-24 11:29:43", "resolved_at": null, "status": "open", "duration_hours": 9.91, "message_count": 12, "signal_count": 2, "participants": [ "Jennifer Garrett", "Scott", "Ryan Clark" ], "timeline": [ { "timestamp": "2026-05-24 04:56:39", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good morning may I please have more hours thank you", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-24 05:07:16", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 11:29:43", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good morning may I have more hours please?", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-24 11:29:51", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 11:35:45", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "keep rolling ma'am pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 11:35:50", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "they will add now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 11:36:02", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "we can't miss appt", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 13:22:28", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Arrived checked in", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 13:23:01", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "I’m in the Bull Pin currently I’ve been told they are behind it may take a bibitt longer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 13:25:17", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "got it ma'am keep ur check in and out times pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 14:13:43", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Still waiting Boss", "signals": [ "issue:detention" ], "is_resolution": false }, { "timestamp": "2026-05-24 14:51:03", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0757", "type": "request", "categories": [ "pay_request" ], "group_id": "1003799637751", "group_title": "🟡 1327 ALMAHI ALI (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "ALMAHI ALI", "trigger_text": "Can you pay?", "trigger_sender": "Almahi Ali", "opened_at": "2026-05-24 02:50:22", "last_at": "2026-05-24 09:25:01", "last_signal_at": "2026-05-24 09:05:55", "resolved_at": null, "status": "open", "duration_hours": 6.58, "message_count": 29, "signal_count": 3, "participants": [ "Almahi Ali", "Scott" ], "timeline": [ { "timestamp": "2026-05-24 02:50:22", "sender": "Almahi Ali", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you pay?", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-24 02:50:49", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 02:52:33", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 03:09:58", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Brother did you get a code from broker?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 03:11:30", "sender": "Almahi Ali", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 03:11:49", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "send it pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 03:14:06", "sender": "Almahi Ali", "role": "driver", "label": "NONE", "text": "Com check for lumper 782694988506596527", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 03:24:33", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "The payment system works slowly, so I didn't get receipt yet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 03:24:56", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Also sent it to your phone", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 03:46:24", "sender": "Almahi Ali", "role": "driver", "label": "NONE", "text": "All good?", "signals": [ "negation" ], "is_resolution": false }, { "timestamp": "2026-05-24 03:46:25", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Load# 1869398 1st del completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-24 03:46:31", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "g2g brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 03:46:39", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 03:46:48", "sender": "Almahi Ali", "role": "driver", "label": "NONE", "text": "Thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 03:47:14", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "ETA to 2nd stop good bro?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 03:47:27", "sender": "Almahi Ali", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 03:47:38", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 03:51:21", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Office is closed Sunday sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 03:51:39", "sender": "Almahi Ali", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 07:50:07", "sender": "Almahi Ali", "role": "driver", "label": "NONE", "text": "The electronic copy of the receipt was attached to your checkout. https://app.relaypayments.com/api/checkout/app/pc_5qtHSJDfHZTSfV/receipt", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 07:50:22", "sender": "Almahi Ali", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you pay pls", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-24 09:05:45", "sender": "Almahi Ali", "role": "driver", "label": "NONE", "text": "Your lumper fee checkout is ready. Please click the link and follow the instructions to pay from your phone: https://app.relaypayments.com/checkout/pc_EL8cYQ8zXM9ZKV", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 09:05:55", "sender": "Almahi Ali", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you pay", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-24 09:06:49", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "yes bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 09:06:51", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 09:13:44", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Almahi Brother once you get receipt pls send it also thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 09:15:39", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Because of their policy receipt can be sent only to the driver's number", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 09:21:03", "sender": "Almahi Ali", "role": "driver", "label": "NONE", "text": "The electronic copy of the receipt was attached to your checkout. https://app.relaypayments.com/api/checkout/app/pc_EL8cYQ8zXM9ZKV/receipt", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 09:25:01", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Load# 1869398 Delivered", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0756", "type": "request", "categories": [ "pay_request" ], "group_id": "1002534433483", "group_title": "🟢 1329 MAXAMED GULED (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "MAXAMED GULED", "trigger_text": "Can you pay", "trigger_sender": "maxamed guled", "opened_at": "2026-05-24 00:14:32", "last_at": "2026-05-24 00:44:44", "last_signal_at": "2026-05-24 00:14:32", "resolved_at": null, "status": "open", "duration_hours": 0.5, "message_count": 5, "signal_count": 1, "participants": [ "maxamed guled", "Hardy" ], "timeline": [ { "timestamp": "2026-05-24 00:14:32", "sender": "maxamed guled", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you pay", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-24 00:14:34", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "Please", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-24 00:14:42", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "sure", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 00:24:25", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "We good brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 00:44:44", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "send me picture of tire", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0755", "type": "request", "categories": [ "info_request" ], "group_id": "1003838508021", "group_title": "🎀 5090 ROSEMARIE BATES (COMPANY DRIVER) ARSLON LLC", "driver": "ROSEMARIE BATES", "trigger_text": "Where should I put the NY STICKER", "trigger_sender": "Rosemarie Bates", "opened_at": "2026-05-24 00:12:47", "last_at": "2026-05-24 00:29:33", "last_signal_at": "2026-05-24 00:12:47", "resolved_at": null, "status": "open", "duration_hours": 0.28, "message_count": 9, "signal_count": 1, "participants": [ "Rosemarie Bates", "Lewis Sanchez" ], "timeline": [ { "timestamp": "2026-05-24 00:12:47", "sender": "Rosemarie Bates", "role": "driver", "label": "DRIVER_REQUEST", "text": "Where should I put the NY STICKER", "signals": [ "request:info_request", "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-24 00:14:38", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "On the bar above tag?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 00:15:17", "sender": "Lewis Sanchez", "role": "office", "label": "NONE", "text": "you can put it inside the windshield", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 00:15:23", "sender": "Lewis Sanchez", "role": "office", "label": "NONE", "text": "on the passenger side", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 00:16:23", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "It says put near tag", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 00:17:17", "sender": "Lewis Sanchez", "role": "office", "label": "NONE", "text": "if its says", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 00:17:19", "sender": "Lewis Sanchez", "role": "office", "label": "NONE", "text": "then pls do so", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 00:20:39", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Ok I'll put it on the bar above the tag", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 00:29:33", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Done", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0754", "type": "request", "categories": [ "info_request" ], "group_id": "1003979865169", "group_title": "🟢 🎀 1193 MESHIA MOORE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "MESHIA MOORE", "trigger_text": "Sir can you send an alarm to the ELD I can’t find it", "trigger_sender": "Tru Harris", "opened_at": "2026-05-23 23:59:35", "last_at": "2026-05-24 00:43:06", "last_signal_at": "2026-05-23 23:59:35", "resolved_at": null, "status": "open", "duration_hours": 0.73, "message_count": 14, "signal_count": 1, "participants": [ "Tru Harris", "Ali", "Scott", "Nick_Safety" ], "timeline": [ { "timestamp": "2026-05-23 23:59:35", "sender": "Tru Harris", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Sir can you send an alarm to the ELD I can’t find it", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-24 00:00:13", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 00:01:02", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "done ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 00:01:35", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "I don’t hear it can you track it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 00:10:55", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Safety please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 00:11:40", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@Jacob_safety", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 00:14:09", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "When is the office open again", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 00:14:20", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 00:15:41", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@Nick_Safety1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 00:38:22", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@Nick_Safety1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 00:39:52", "sender": "Nick_Safety", "role": "dispatch", "label": "NONE", "text": "at 8:00 a.m.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 00:41:35", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 00:41:57", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "The ELD is in the old truck I think", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 00:43:06", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "copy ma'am", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0753", "type": "request", "categories": [ "doc_request" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "New bol", "trigger_sender": "mario santos", "opened_at": "2026-05-23 23:46:24", "last_at": "2026-05-24 01:12:02", "last_signal_at": "2026-05-23 23:46:24", "resolved_at": null, "status": "open", "duration_hours": 1.43, "message_count": 13, "signal_count": 1, "participants": [ "mario santos", "Sarah Smith", "Creed Murphy", "James" ], "timeline": [ { "timestamp": "2026-05-23 23:46:24", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "New bol", "signals": [ "request:doc_request" ], "is_resolution": false }, { "timestamp": "2026-05-23 23:46:27", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Got new trisler", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 23:50:05", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "did u change the load with driver ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 23:50:09", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 23:50:19", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "pls end trailer pictures", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 00:23:24", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "@Ethan_td", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 00:23:26", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "@walcott_td1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 00:25:03", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "BOL of load # 5339768", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 00:26:30", "sender": "Creed Murphy", "role": "dispatch", "label": "NONE", "text": "967 + tr # KL086150 Picked up by: MARIO SANTOS Location: Joliet, IL Time: 5/23 Condition: — Photo: ( few pictures ) Docs: -", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-24 01:05:25", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Fuel stop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 01:05:44", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 01:06:12", "sender": "James", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 01:12:02", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #035 Amount: For a 50 gallons Address: 6424 West Brick Road South Bend , IN 46628 Interstate: I-80, Exit 72 Distance: 47 miles Map link: https://www.google.com/m", "signals": [ "template:fuel_stop" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0752", "type": "request", "categories": [ "pay_request" ], "group_id": "1003865384525", "group_title": "817T TARSIS NDAYISHIMIYE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": null, "trigger_text": "Activate my fuel card", "trigger_sender": "Tarsis Ndayishimiye", "opened_at": "2026-05-23 23:35:37", "last_at": "2026-05-24 00:31:47", "last_signal_at": "2026-05-23 23:35:37", "resolved_at": null, "status": "open", "duration_hours": 0.94, "message_count": 3, "signal_count": 1, "participants": [ "Tarsis Ndayishimiye", "Tim Harrison" ], "timeline": [ { "timestamp": "2026-05-23 23:35:37", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Activate my fuel card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-23 23:35:49", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "@Jamesfuel @Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 00:31:47", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Update for the load#23090053 Status: Rolling Current location: Bristol, VA, 24203 Miles left: 545", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0751", "type": "request", "categories": [ "permission_request" ], "group_id": "1002534433483", "group_title": "🟢 1329 MAXAMED GULED (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "MAXAMED GULED", "trigger_text": "Brother there's is shop near me should I go there", "trigger_sender": "maxamed guled", "opened_at": "2026-05-23 23:11:29", "last_at": "2026-05-23 23:45:07", "last_signal_at": "2026-05-23 23:12:29", "resolved_at": null, "status": "open", "duration_hours": 0.56, "message_count": 14, "signal_count": 2, "participants": [ "maxamed guled", "Scott", "Hardy" ], "timeline": [ { "timestamp": "2026-05-23 23:11:29", "sender": "maxamed guled", "role": "driver", "label": "DRIVER_REQUEST", "text": "Brother there's is shop near me should I go there", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-23 23:11:42", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "Before they close", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 23:11:47", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@Hardy_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 23:12:29", "sender": "maxamed guled", "role": "driver", "label": "DRIVER_REQUEST", "text": "Should I go", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-23 23:12:33", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "Or", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 23:12:54", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "They closing at 7pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 23:14:46", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 23:26:55", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "called and talked : driver will roll to this shop for tire replacement", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 23:42:06", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "They going to butt used right", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 23:43:49", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@Hardy_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 23:44:36", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "if the tread depth will match with used one", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 23:44:40", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "we can put used one", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 23:44:55", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "if tread depth like new outside tire", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 23:45:07", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "we can put new tire", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0750", "type": "request", "categories": [ "info_request" ], "group_id": "1002534433483", "group_title": "🟢 1329 MAXAMED GULED (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "MAXAMED GULED", "trigger_text": "Can you check it please", "trigger_sender": "maxamed guled", "opened_at": "2026-05-23 23:00:24", "last_at": "2026-05-23 23:03:00", "last_signal_at": "2026-05-23 23:00:24", "resolved_at": null, "status": "open", "duration_hours": 0.04, "message_count": 3, "signal_count": 1, "participants": [ "maxamed guled", "Ali", "Hardy" ], "timeline": [ { "timestamp": "2026-05-23 23:00:24", "sender": "maxamed guled", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you check it please", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-23 23:00:30", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Hardy_fleet @Tony_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 23:03:00", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0749", "type": "request", "categories": [ "info_request" ], "group_id": "1003376885261", "group_title": "🔴 768 SAHIDOU DIABAGATE (COMPANY DRIVER) - TBT EXPRESS INC", "driver": "SAHIDOU DIABAGATE", "trigger_text": "Can you send to me the facility name", "trigger_sender": "Sahidou Diabagate", "opened_at": "2026-05-23 22:22:48", "last_at": "2026-05-24 04:21:27", "last_signal_at": "2026-05-23 22:22:48", "resolved_at": null, "status": "open", "duration_hours": 5.98, "message_count": 18, "signal_count": 1, "participants": [ "Sahidou Diabagate", "Support team", "Austin Pattinson" ], "timeline": [ { "timestamp": "2026-05-23 22:22:48", "sender": "Sahidou Diabagate", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you send to me the facility name", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-23 22:22:57", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Calcartage", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 22:51:27", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 23:07:13", "sender": "Sahidou Diabagate", "role": "driver", "label": "NONE", "text": "Check trailer registration it missing inspection", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 23:08:04", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Got u", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 23:08:13", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Requesting from the broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 23:15:56", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Creed_murphy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 23:18:31", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 23:28:48", "sender": "Sahidou Diabagate", "role": "driver", "label": "NONE", "text": "How many weight I have ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 23:28:58", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 23:33:19", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "30300", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 00:12:07", "sender": "Sahidou Diabagate", "role": "driver", "label": "NONE", "text": "How about trailer inspection ?🧐", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 00:12:20", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "here is sent brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 00:15:22", "sender": "Sahidou Diabagate", "role": "driver", "label": "NONE", "text": "I’m not understanding", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 00:15:48", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "here is inspection paper for trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 00:15:55", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "you can print it out boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 01:58:10", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Update for the load# 7VK0375 Rolling 517 miles away from the DEL Current location:Enhabit Home Health, 1400 Browning", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-24 04:21:27", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "Load# 7VK0375 Status: rolling Mile left : 367 current location :13.32 mi NE of Iredell County, NC", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0748", "type": "request", "categories": [ "permission_request" ], "group_id": "1003663497514", "group_title": "🟢 1178 DARREN SAINT LOUIS (COMPANY DRIVER) TBT EXPRESS", "driver": "DARREN SAINT LOUIS", "trigger_text": "Should I Bobtail out", "trigger_sender": "Darren Saint Louis", "opened_at": "2026-05-23 21:08:35", "last_at": "2026-05-24 14:49:52", "last_signal_at": "2026-05-24 14:05:13", "resolved_at": null, "status": "open", "duration_hours": 17.69, "message_count": 59, "signal_count": 2, "participants": [ "Darren Saint Louis", "Felix", "Support team", "John J.S" ], "timeline": [ { "timestamp": "2026-05-23 21:08:35", "sender": "Darren Saint Louis", "role": "driver", "label": "DRIVER_REQUEST", "text": "Should I Bobtail out", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-23 21:08:40", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 21:11:27", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Will pick up empty tomorrow bro The weather is extremely nasty, blind, foggy, slippery, hills and constructions", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 21:11:46", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Rain, wet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 21:12:04", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "copy brother but if you can it would be great to get empty today", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 21:12:11", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "if not it is also okay brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 21:12:19", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Stepping", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 21:13:30", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "ETA for empty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 21:55:57", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Please send the link destination", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-23 21:56:08", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 21:56:26", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "What's the name of the shipper", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-23 21:56:51", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "shipper for your next load?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 21:57:14", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "or u need receiver for your current load?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 21:59:36", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "There are 5 different shipper offices located at one", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 21:59:43", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "National Delivery Systems", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 22:00:28", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Bro what do u mean did I send you bol pic of delivery yet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 22:00:50", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Smh pick up address?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 22:01:26", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "I said shipper address location to delivery", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 22:01:32", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "shipper means PU location brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 22:01:44", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "you are at the correct address", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 22:01:50", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "look for this National Delivery Systems", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 22:01:55", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Receiver then", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 22:03:46", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "National Delivery Systems, could u look for this facility office pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 22:14:54", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Couldn't find the facility", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 22:15:39", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "At the place but don't see the entrance", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 22:15:49", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "any security available?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 22:16:49", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "There is another company driver who is in the same situation", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 22:16:54", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "As me", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 22:17:00", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Nope", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 22:17:24", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Couldn't find anybody", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 22:17:36", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "let me see what can i do", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 22:17:43", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 22:21:06", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "No one inside", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 22:24:01", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 22:30:42", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "[phone]", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 22:30:46", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "could u call to this", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 22:35:36", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "National Delivery Systems from this office?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 22:37:47", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 22:40:13", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "No one is responding", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 14:49:52", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Please send the pu trailer's number", "signals": [ "request:generic_ask" ], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 19 }, { "case_id": "REQ-0747", "type": "request", "categories": [ "contact_request" ], "group_id": "1003837427210", "group_title": "🟢 🎀 1317 CHISOLM LATRESE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "CHISOLM LATRESE", "trigger_text": "Yes you can call now", "trigger_sender": "LaTrese Chisolm", "opened_at": "2026-05-23 21:02:21", "last_at": "2026-05-23 21:59:11", "last_signal_at": "2026-05-23 21:02:21", "resolved_at": null, "status": "open", "duration_hours": 0.95, "message_count": 10, "signal_count": 1, "participants": [ "LaTrese Chisolm", "Ali", "Hardy", "James" ], "timeline": [ { "timestamp": "2026-05-23 21:02:21", "sender": "LaTrese Chisolm", "role": "driver", "label": "DRIVER_REQUEST", "text": "Yes you can call now", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-23 21:02:33", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Michael_Oil_Samsara", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 21:09:26", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "calling them", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 21:09:31", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "pls do check in", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 21:53:29", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "Can someone ask the broker if I can pick the load up today?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 21:53:44", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 21:55:09", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "only by appt", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 21:55:35", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "the facility requires appoinment so that it should be tomorrow", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 21:58:50", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #469 Amount: For a Full Tank Address: 2320 Faircrest Street Canton Canton , OH 44706 Interstate: I-77, Exit 101 Distance: 0 miles Map link: https://www.google.co", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-23 21:59:11", "sender": "James", "role": "dispatch", "label": "NONE", "text": "LaTrese lets refuel at this pilot ma'am", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0746", "type": "request", "categories": [ "permission_request" ], "group_id": "1003959799927", "group_title": "🟡 1357 MEHTAB DAATLA (COMPANY DRIVER) TBT EXPRESS", "driver": "MEHTAB DAATLA", "trigger_text": "Can i get fuel frm the next pilot", "trigger_sender": "Mehtab Daatla", "opened_at": "2026-05-23 19:59:56", "last_at": "2026-05-24 11:10:50", "last_signal_at": "2026-05-24 09:42:26", "resolved_at": null, "status": "open", "duration_hours": 15.18, "message_count": 54, "signal_count": 3, "participants": [ "Mehtab Daatla", "James Specter", "James", "Fuel Department", "Support team", "Austin Pattinson", "Austin P" ], "timeline": [ { "timestamp": "2026-05-23 19:59:56", "sender": "Mehtab Daatla", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can i get fuel frm the next pilot", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-23 20:00:16", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 20:01:57", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #336 Amount: For a 20 gallons Address: 1742 Rich Highway Dubois , PA 15801 Interstate: I-80 & Hwy 219, Exit 97 Distance: 3 miles Map link: https://www.google.com", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-23 20:02:06", "sender": "James", "role": "dispatch", "label": "NONE", "text": "@Mehtabdaatla lets refuel at this pilot brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 20:46:12", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "#missed AGAIN", "signals": [ "template:status_tag" ], "is_resolution": false }, { "timestamp": "2026-05-23 20:53:31", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Sorry will get from the one you send before", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 21:42:24", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "At truck stop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 21:42:48", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Is the card active?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 21:42:53", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 21:42:55", "sender": "James", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 21:43:06", "sender": "James", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 21:44:10", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Ok.thank you.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 22:07:38", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Fel1x_acc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 00:16:59", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Break in 5 minutes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 00:17:07", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 00:55:57", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "At rest area taking break", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 00:56:20", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "copy brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 01:00:00", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "pls make sure we should be on time boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 01:00:19", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Ok got it.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 01:30:15", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Update for the load# 7SE9231 Stopped 326 miles away from the DEL Current location:Us-30 Parking, US-30, Nevada, OH 44849", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-24 04:25:52", "sender": "Mehtab Daatla", "role": "driver", "label": "DRIVER_REQUEST", "text": "When can i get shift back on log", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-24 04:27:59", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "@choyxona2024 pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 09:37:53", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Gm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 09:37:57", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "Gm brother @Mehtabdaatla", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 09:38:14", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "how are you today ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 09:39:20", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "At del locatin", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 09:39:47", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Checked in", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 09:40:23", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "I am good", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 09:40:31", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "got you brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 09:40:49", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "did you get a dock ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 09:42:26", "sender": "Mehtab Daatla", "role": "driver", "label": "DRIVER_REQUEST", "text": "Going to the shop .Do i need to bring empty trailer", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-24 09:44:17", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 09:44:23", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 09:57:33", "sender": "Austin P", "role": "dispatch", "label": "NONE", "text": "nope once you get your ppw , pls note NO EMPTY on it and then send it to me", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 09:57:54", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Ok.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 09:58:36", "sender": "Austin P", "role": "dispatch", "label": "NONE", "text": "are you dropping your loaded trl now ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 09:58:46", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "CamScanner 05-24-2026 04.58 https://link.camscanner.com/45wk2cq6qc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 09:58:59", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Drop the trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 09:59:18", "sender": "Austin P", "role": "dispatch", "label": "NONE", "text": "pls send dropped trl's pics as well", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 11:10:50", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Mehtabdaatla GM", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 14 }, { "case_id": "REQ-0745", "type": "request", "categories": [ "contact_request" ], "group_id": "1003663497514", "group_title": "🟢 1178 DARREN SAINT LOUIS (COMPANY DRIVER) TBT EXPRESS", "driver": "DARREN SAINT LOUIS", "trigger_text": "Please call me", "trigger_sender": "Darren Saint Louis", "opened_at": "2026-05-23 19:18:55", "last_at": "2026-05-23 20:16:15", "last_signal_at": "2026-05-23 19:18:55", "resolved_at": null, "status": "open", "duration_hours": 0.96, "message_count": 4, "signal_count": 1, "participants": [ "Darren Saint Louis", "James Specter", "Support team" ], "timeline": [ { "timestamp": "2026-05-23 19:18:55", "sender": "Darren Saint Louis", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please call me", "signals": [ "request:contact_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-23 19:20:21", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 19:32:40", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "talked: he will PU his next load tomorrow", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 20:16:15", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0744", "type": "request", "categories": [ "eld_request" ], "group_id": "1003894998914", "group_title": "🟢 🎀1271 BREANNA MORRIS (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "BREANNA MORRIS", "trigger_text": "Can y'all fix my clock so I don't have to take a break? I'm currently stuck in traffic but it's not slow enough for me to try to roll under 5 mph to take a break", "trigger_sender": "Breanna Morris", "opened_at": "2026-05-23 19:06:08", "last_at": "2026-05-23 20:52:41", "last_signal_at": "2026-05-23 19:06:08", "resolved_at": null, "status": "open", "duration_hours": 1.78, "message_count": 5, "signal_count": 1, "participants": [ "Breanna Morris", "Ali", "Martin" ], "timeline": [ { "timestamp": "2026-05-23 19:06:08", "sender": "Breanna Morris", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can y'all fix my clock so I don't have to take a break? I'm currently stuck in traffic but it's not slow enough for me to try to roll under 5 mph to take a break", "signals": [ "issue:weather_road", "request:eld_request" ], "is_resolution": false }, { "timestamp": "2026-05-23 19:06:21", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 19:06:28", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 20:52:35", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #255 Amount: For a Full Tank Address: 433 Old Gate Lane Milford , CT 06460 Interstate: I-95, Exit 40 Distance: 244 miles Map link: https://www.google.com/maps/se", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-23 20:52:41", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Breanna can we refuel from this pilot ?", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0743", "type": "request", "categories": [ "info_request" ], "group_id": "1002641932462", "group_title": "🟡 📷 1253 BEN JOHNSON BALAN (COMPANY DRIVER) – TBT Express INC", "driver": "BEN JOHNSON BALAN", "trigger_text": "Send me the pu number please", "trigger_sender": "Benzoe", "opened_at": "2026-05-23 18:32:30", "last_at": "2026-05-23 19:28:37", "last_signal_at": "2026-05-23 18:32:30", "resolved_at": null, "status": "open", "duration_hours": 0.94, "message_count": 8, "signal_count": 1, "participants": [ "Benzoe", "James Specter" ], "timeline": [ { "timestamp": "2026-05-23 18:32:30", "sender": "Benzoe", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Send me the pu number please", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-23 18:32:45", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 18:32:55", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 19:17:17", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "They doing inspection on the trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 19:17:31", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "I’m waiting", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 19:18:54", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "gotcha", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 19:26:14", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 19:28:37", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0742", "type": "request", "categories": [ "info_request" ], "group_id": "1003376885261", "group_title": "🔴 768 SAHIDOU DIABAGATE (COMPANY DRIVER) - TBT EXPRESS INC", "driver": "SAHIDOU DIABAGATE", "trigger_text": "Félix can u call me ?", "trigger_sender": "Sahidou Diabagate", "opened_at": "2026-05-23 18:32:07", "last_at": "2026-05-23 18:48:55", "last_signal_at": "2026-05-23 18:32:07", "resolved_at": "2026-05-23 18:48:55", "status": "resolved", "duration_hours": 0.28, "message_count": 6, "signal_count": 1, "participants": [ "Sahidou Diabagate", "James Specter", "Felix", "James" ], "timeline": [ { "timestamp": "2026-05-23 18:32:07", "sender": "Sahidou Diabagate", "role": "driver", "label": "DRIVER_REQUEST", "text": "Félix can u call me ?", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-23 18:32:25", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@Felix_tbt call, pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 18:32:35", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 18:34:54", "sender": "Sahidou Diabagate", "role": "driver", "label": "NONE", "text": "If I not call me before I’m not pick up", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 18:48:50", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #627 Amount: For a Full Tank Address: 2990 US Hwy 17 South Brunswick , GA 31523 Interstate: I-95 Exit 29 Distance: 107 miles Map link: https://www.google.com/maps/search/?a", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-23 18:48:55", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "fixed all miles", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0741", "type": "request", "categories": [ "permission_request" ], "group_id": "1003867935174", "group_title": "🟢 1200 PETER PIERRE (COMPANY DRIVER) TBT EXPRESS INC", "driver": "PETER PIERRE", "trigger_text": "Am I good to go because the officer already told me to get out of here", "trigger_sender": "peter Pierre", "opened_at": "2026-05-23 18:17:10", "last_at": "2026-05-23 18:17:52", "last_signal_at": "2026-05-23 18:17:10", "resolved_at": null, "status": "open", "duration_hours": 0.01, "message_count": 4, "signal_count": 1, "participants": [ "peter Pierre", "James Specter", "Jonathan" ], "timeline": [ { "timestamp": "2026-05-23 18:17:10", "sender": "peter Pierre", "role": "driver", "label": "DRIVER_REQUEST", "text": "Am I good to go because the officer already told me to get out of here", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-23 18:17:27", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@safety_wade", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 18:17:27", "sender": "Jonathan", "role": "dispatch", "label": "NONE", "text": "Good job", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 18:17:52", "sender": "Jonathan", "role": "dispatch", "label": "NONE", "text": "@Fel1x_acc 200 $ for clean inspection", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0740", "type": "request", "categories": [ "pay_request" ], "group_id": "1003720681214", "group_title": "🟢 1069 LUIS LUNA HERNANDEZ (COMPANY DRIVER) TBT EXPRESS INC", "driver": "LUIS LUNA HERNANDEZ", "trigger_text": "Can you activate the card?", "trigger_sender": "Luis Luna", "opened_at": "2026-05-23 18:05:43", "last_at": "2026-05-23 18:06:13", "last_signal_at": "2026-05-23 18:05:43", "resolved_at": null, "status": "open", "duration_hours": 0.01, "message_count": 4, "signal_count": 1, "participants": [ "Luis Luna", "James Specter", "Martin" ], "timeline": [ { "timestamp": "2026-05-23 18:05:43", "sender": "Luis Luna", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you activate the card?", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-23 18:05:52", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@uf", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 18:05:54", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 18:06:13", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0739", "type": "request", "categories": [ "contact_request" ], "group_id": "1003979865169", "group_title": "🟢 🎀 1193 MESHIA MOORE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "MESHIA MOORE", "trigger_text": "Please give me a call", "trigger_sender": "Tru Harris", "opened_at": "2026-05-23 17:32:19", "last_at": "2026-05-23 17:54:32", "last_signal_at": "2026-05-23 17:32:19", "resolved_at": null, "status": "open", "duration_hours": 0.37, "message_count": 3, "signal_count": 1, "participants": [ "Tru Harris", "Driver Relationship John" ], "timeline": [ { "timestamp": "2026-05-23 17:32:19", "sender": "Tru Harris", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Please give me a call", "signals": [ "request:contact_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-23 17:52:12", "sender": "Driver Relationship John", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 17:54:32", "sender": "Driver Relationship John", "role": "dispatch", "label": "NONE", "text": "talked", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0738", "type": "request", "categories": [ "contact_request" ], "group_id": "1003926216265", "group_title": "🟡 1282 MIGUEL MARTINEZ (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "MIGUEL MARTINEZ", "trigger_text": "@truckfleet_ali can you call me?", "trigger_sender": "Miguel Martinez", "opened_at": "2026-05-23 16:04:46", "last_at": "2026-05-23 18:32:00", "last_signal_at": "2026-05-23 16:04:46", "resolved_at": null, "status": "open", "duration_hours": 2.45, "message_count": 14, "signal_count": 1, "participants": [ "Miguel Martinez", "Ali fleet", "Ali" ], "timeline": [ { "timestamp": "2026-05-23 16:04:46", "sender": "Miguel Martinez", "role": "driver", "label": "DRIVER_REQUEST", "text": "@truckfleet_ali can you call me?", "signals": [ "request:contact_request", "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-23 16:04:53", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "sure.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:04:56", "sender": "Miguel Martinez", "role": "driver", "label": "NONE", "text": "What’s the plan?", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-23 16:07:07", "sender": "Miguel Martinez", "role": "driver", "label": "NONE", "text": "Zapata tx", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:08:38", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "talked will provide shop from Laredo, will fix there", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:09:05", "sender": "Miguel Martinez", "role": "driver", "label": "NONE", "text": "Good to go?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:09:10", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:09:31", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@truckfleet_ali", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:09:50", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:11:09", "sender": "Miguel Martinez", "role": "driver", "label": "NONE", "text": "Thank you guys for everything!", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 18:30:15", "sender": "Miguel Martinez", "role": "driver", "label": "NONE", "text": "Home already", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 18:31:14", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@truckfleet_ali are we going to provide with a shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 18:31:54", "sender": "Miguel Martinez", "role": "driver", "label": "NONE", "text": "On Tuesday will go to shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 18:32:00", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "got it bro", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0737", "type": "request", "categories": [ "home_time" ], "group_id": "1003926216265", "group_title": "🟡 1282 MIGUEL MARTINEZ (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "MIGUEL MARTINEZ", "trigger_text": "Good to go home?", "trigger_sender": "Miguel Martinez", "opened_at": "2026-05-23 16:00:04", "last_at": "2026-05-23 16:02:09", "last_signal_at": "2026-05-23 16:00:04", "resolved_at": null, "status": "open", "duration_hours": 0.03, "message_count": 6, "signal_count": 1, "participants": [ "Miguel Martinez", "Ali", "Ali fleet" ], "timeline": [ { "timestamp": "2026-05-23 16:00:04", "sender": "Miguel Martinez", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good to go home?", "signals": [ "request:home_time" ], "is_resolution": false }, { "timestamp": "2026-05-23 16:00:30", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "need to check shops i think", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:00:31", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "a sec", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:02:02", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "https://maps.app.goo.gl/Cq5kmBDqUiNULP5e8", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:02:06", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "5216 S Old 10th St, McAllen, TX 78503", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:02:09", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "let's drop here", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0736", "type": "request", "categories": [ "home_time" ], "group_id": "1003926216265", "group_title": "🟡 1282 MIGUEL MARTINEZ (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "MIGUEL MARTINEZ", "trigger_text": "It doesn’t have to be fixed today. I kind of want to go home already. If you want you can inquire shops here in these area or Laredo Tx too. I’ll take to the truck at convenient time. I know it’s the", "trigger_sender": "Miguel Martinez", "opened_at": "2026-05-23 15:45:31", "last_at": "2026-05-23 15:45:31", "last_signal_at": "2026-05-23 15:45:31", "resolved_at": "2026-05-23 15:45:31", "status": "resolved", "duration_hours": 0.0, "message_count": 1, "signal_count": 1, "participants": [ "Miguel Martinez" ], "timeline": [ { "timestamp": "2026-05-23 15:45:31", "sender": "Miguel Martinez", "role": "driver", "label": "DRIVER_REQUEST", "text": "It doesn’t have to be fixed today. I kind of want to go home already. If you want you can inquire shops here in these area or Laredo Tx too. I’ll take to the truck at convenient time. I know it’s the", "signals": [ "request:home_time" ], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0735", "type": "request", "categories": [ "permission_request" ], "group_id": "1003959799927", "group_title": "🟡 1357 MEHTAB DAATLA (COMPANY DRIVER) TBT EXPRESS", "driver": "MEHTAB DAATLA", "trigger_text": "When can i start driving", "trigger_sender": "Mehtab Daatla", "opened_at": "2026-05-23 15:34:34", "last_at": "2026-05-23 15:35:09", "last_signal_at": "2026-05-23 15:34:34", "resolved_at": "2026-05-23 15:35:09", "status": "resolved", "duration_hours": 0.01, "message_count": 3, "signal_count": 1, "participants": [ "Mehtab Daatla", "James Specter" ], "timeline": [ { "timestamp": "2026-05-23 15:34:34", "sender": "Mehtab Daatla", "role": "driver", "label": "DRIVER_REQUEST", "text": "When can i start driving", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-23 15:35:08", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "I am out on my hos g", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 15:35:09", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "g2g now", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0734", "type": "request", "categories": [ "load_request" ], "group_id": "1003952954298", "group_title": "🔴 1231 GREGORY HUTCHISON (COMPANY DRIVER) TBT EXPRESS", "driver": "GREGORY HUTCHISON", "trigger_text": "James u have a load for me", "trigger_sender": "Gregory H", "opened_at": "2026-05-23 15:33:47", "last_at": "2026-05-23 20:21:15", "last_signal_at": "2026-05-23 15:33:47", "resolved_at": null, "status": "open", "duration_hours": 4.79, "message_count": 16, "signal_count": 1, "participants": [ "Gregory H", "Mark", "James Specter" ], "timeline": [ { "timestamp": "2026-05-23 15:33:47", "sender": "Gregory H", "role": "driver", "label": "DRIVER_REQUEST", "text": "James u have a load for me", "signals": [ "request:load_request" ], "is_resolution": false }, { "timestamp": "2026-05-23 15:33:56", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "CAlling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 17:02:16", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "Gregory are u ready brother?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 20:11:26", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "Gregory can u let me know, pls?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 20:13:27", "sender": "Gregory H", "role": "driver", "label": "NONE", "text": "No I will ready tomorrow", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 20:14:14", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "brother, we have an empty trailer that we have to pick up", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 20:14:23", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "can u pick it up today, pls?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 20:15:47", "sender": "Gregory H", "role": "driver", "label": "NONE", "text": "Listen bro need to start ok I didn’t get any sleep last because of my APU", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 20:16:49", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "brother it is only 10 miles away from u, and our yard will be closed today at 6 PM, then will open on monday", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 20:17:42", "sender": "Gregory H", "role": "driver", "label": "NONE", "text": "I’d rather start tomorrow I told you I had things to do. Why is it a problem bro? I’m tired. I don’t wanna deal with it. You know I’m pushing is so hard when the ATU was down now you’re pushing it har", "signals": [ "issue:complaint_escalation" ], "is_resolution": false }, { "timestamp": "2026-05-23 20:19:03", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "why I am pushing is, because we will not be able to pick up an empty trailer tomorrow, the yard will be closed", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 20:19:50", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "u can have rest now brother, it is absolutely no problem", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 20:20:00", "sender": "Gregory H", "role": "driver", "label": "NONE", "text": "listen man I just told you I was tired. I don’t wanna start working till tomorrow. If that’s the case I’ll bring the truck back to the yard empty the shit out and go to the hotel.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 20:20:02", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "we have some time today until the yard closes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 20:20:30", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "ok, u can have your rest", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 20:21:15", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "no problem it is ok, sorry for that", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0733", "type": "request", "categories": [ "info_request" ], "group_id": "1003926216265", "group_title": "🟡 1282 MIGUEL MARTINEZ (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "MIGUEL MARTINEZ", "trigger_text": "How can we go about fixing these issues without me having to waste too much of my time", "trigger_sender": "Miguel Martinez", "opened_at": "2026-05-23 15:31:55", "last_at": "2026-05-23 15:57:57", "last_signal_at": "2026-05-23 15:31:55", "resolved_at": null, "status": "open", "duration_hours": 0.43, "message_count": 13, "signal_count": 1, "participants": [ "Miguel Martinez", "Ali", "Ali fleet", "Update Team" ], "timeline": [ { "timestamp": "2026-05-23 15:31:55", "sender": "Miguel Martinez", "role": "driver", "label": "DRIVER_REQUEST", "text": "How can we go about fixing these issues without me having to waste too much of my time", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-23 15:34:22", "sender": "Miguel Martinez", "role": "driver", "label": "NONE", "text": "Can we take it to the the dealership freightliner", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-23 15:34:33", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "he will check the shops soon bro @truckfleet_ali", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 15:35:47", "sender": "Miguel Martinez", "role": "driver", "label": "NONE", "text": "Thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 15:35:58", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 15:39:26", "sender": "Miguel Martinez", "role": "driver", "label": "NONE", "text": "Sorry about this morning. My phone was on silent. I got a bit sick these past days. I caught a cold. Was very tired last night", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 15:41:11", "sender": "Miguel Martinez", "role": "driver", "label": "NONE", "text": "What do the colors mean on the group chat name. Red, yellow, green", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 15:45:59", "sender": "Miguel Martinez", "role": "driver", "label": "NONE", "text": "Many shops won’t be open", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 15:46:05", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "it means about the time boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 15:46:20", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "how much time do you have less or more that means", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 15:46:59", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "got you bro @truckfleet_ali", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 15:57:00", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 15:57:57", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Load# 554211234 delivered", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0732", "type": "request", "categories": [ "info_request" ], "group_id": "1003663497514", "group_title": "🟢 1178 DARREN SAINT LOUIS (COMPANY DRIVER) TBT EXPRESS", "driver": "DARREN SAINT LOUIS", "trigger_text": "Good morning, can you please check if the receiver opened 24 7", "trigger_sender": "Darren Saint Louis", "opened_at": "2026-05-23 15:23:55", "last_at": "2026-05-23 18:17:22", "last_signal_at": "2026-05-23 15:23:55", "resolved_at": null, "status": "open", "duration_hours": 2.89, "message_count": 31, "signal_count": 1, "participants": [ "Darren Saint Louis", "Felix", "Martin", "draco" ], "timeline": [ { "timestamp": "2026-05-23 15:23:55", "sender": "Darren Saint Louis", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good morning, can you please check if the receiver opened 24 7", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-23 15:24:17", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "GM brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 15:24:46", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 15:24:50", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "they working 24/7", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 15:39:43", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "146 miles left Darren", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:15:21", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "You got the next load already?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:15:36", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "yeap", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:15:39", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "I got a load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:15:41", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "for tmrw", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:15:43", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:40:22", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "About today, nothing?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:40:57", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Is it a long trip?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:41:25", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "about 500 - 600 miles", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:41:37", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "for today there is no options because of holiday", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:43:07", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "After drop off Where will I pick up next load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:43:36", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "I will send full info soon", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:43:44", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "waiting for empty location brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:43:46", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "I understand", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:44:07", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:44:28", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Last question", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:45:38", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Total miles including tomorrow trip please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:45:54", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "lemme check it brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:46:10", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Please bro", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-23 16:50:25", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "I'm waiting bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:51:22", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "3325", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:54:05", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Ok I hope so", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:54:10", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 17:08:19", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "JB Hunt ❗️MUST USE \"Carrier 360 J.B. Hunt\" ❗️ Load# 7TR3435 ==================== PU Location : JB HUNT JOPPA MD [16] 706 PHILADELPHIA ROAD JOPPA, MD, 21085 05/23 ASAP ⚠️ HOOK EMPTY JBHZ 67", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 18:17:14", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Please unlock the fuel ⛽ card", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-23 18:17:22", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 18:17:22", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0731", "type": "request", "categories": [ "load_request" ], "group_id": "1002859932474", "group_title": "🟢 1063 JEAN MALLEBRANCHE (COMPANY DRIVER) - TBT EXPRESS INC", "driver": "JEAN MALLEBRANCHE", "trigger_text": "Gm you guys have a load for me", "trigger_sender": "Jean Edouard Mallebranche", "opened_at": "2026-05-23 15:01:18", "last_at": "2026-05-24 01:49:28", "last_signal_at": "2026-05-24 01:43:51", "resolved_at": null, "status": "open", "duration_hours": 10.8, "message_count": 19, "signal_count": 3, "participants": [ "Jean Edouard Mallebranche", "James Specter", "Support team" ], "timeline": [ { "timestamp": "2026-05-23 15:01:18", "sender": "Jean Edouard Mallebranche", "role": "driver", "label": "DRIVER_REQUEST", "text": "Gm you guys have a load for me", "signals": [ "request:load_request" ], "is_resolution": false }, { "timestamp": "2026-05-23 17:08:51", "sender": "Jean Edouard Mallebranche", "role": "driver", "label": "NONE", "text": "No answer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 17:09:18", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "hey brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 17:09:23", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "still working on that for u", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 17:09:57", "sender": "Jean Edouard Mallebranche", "role": "driver", "label": "DRIVER_REQUEST", "text": "But dispatch told me there was a load for me pick up at 9 pm tonight", "signals": [ "request:load_request" ], "is_resolution": false }, { "timestamp": "2026-05-23 17:10:48", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "that load got canceled brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 17:11:36", "sender": "Jean Edouard Mallebranche", "role": "driver", "label": "NONE", "text": "Ok so you guys need to find me something I didn’t make enough miles for the week I’m tired of complaining about miles every week", "signals": [ "issue:complaint_escalation" ], "is_resolution": false }, { "timestamp": "2026-05-23 17:17:13", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "gotcha, working on that brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 19:35:45", "sender": "Jean Edouard Mallebranche", "role": "driver", "label": "NONE", "text": "??????", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 19:36:48", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "still working on the loads for u", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 21:54:59", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "we are still working on a load for you boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 21:55:09", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "we will let you know as soon as we book one", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 01:43:51", "sender": "Jean Edouard Mallebranche", "role": "driver", "label": "DRIVER_REQUEST", "text": "I guess you guys still looking for a load right", "signals": [ "request:load_request" ], "is_resolution": false }, { "timestamp": "2026-05-24 01:44:51", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "yes boss, because of the holiday good options not popping up", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 01:46:34", "sender": "Jean Edouard Mallebranche", "role": "driver", "label": "NONE", "text": "You guys know the holiday was coming you could’ve get me a load tomorrow drive the during the weekend but no now I’m stuck probably till Tuesday", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 01:47:19", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "No brother you will not stuck for sure", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 01:47:41", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "We will give you a load for you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 01:48:18", "sender": "Jean Edouard Mallebranche", "role": "driver", "label": "NONE", "text": "Ok we’ll see tomorrow", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-24 01:49:28", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "have nice rest we will let you know as soon as we book a load for you", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0730", "type": "request", "categories": [ "permission_request" ], "group_id": "1003615753745", "group_title": "🟢 1215 RAJAB HASSAN (COMPANY DRIVER) – TBT EXPRESS INC", "driver": "RAJAB HASSAN", "trigger_text": "Good morning brother. I need to know where Can I drop the loaded trl?", "trigger_sender": "Rajab Hassan", "opened_at": "2026-05-23 13:05:33", "last_at": "2026-05-23 16:49:52", "last_signal_at": "2026-05-23 13:05:33", "resolved_at": null, "status": "open", "duration_hours": 3.74, "message_count": 13, "signal_count": 1, "participants": [ "Rajab Hassan", "James Specter", "Mark" ], "timeline": [ { "timestamp": "2026-05-23 13:05:33", "sender": "Rajab Hassan", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good morning brother. I need to know where Can I drop the loaded trl?", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-23 13:05:52", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "Good morning @TBTllcGround will advise", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 13:05:56", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "Good morning We are checking right nopw", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 13:23:43", "sender": "Rajab Hassan", "role": "driver", "label": "NONE", "text": "Thanks.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 13:23:50", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "Do you have a padlock ? We need to secure the trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 13:26:36", "sender": "Rajab Hassan", "role": "driver", "label": "NONE", "text": "Yes I have one. Can leave the BOL at the trailer box?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 13:26:57", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 15:39:12", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "Rajab what is your ETA to the yard?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:40:12", "sender": "Rajab Hassan", "role": "driver", "label": "NONE", "text": "Dropped loaded trl# 831575 at the yard.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:48:06", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:49:32", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "Load# 163891 loaded trl # 831575 has been dropped off in 18256 NW Frontage Rd, Joliet, IL 60404, USA NEW APPT 05/26 07:00 (AM)", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-23 16:49:41", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "Load# 163891 loaded trl # 831575 has been dropped off in 18256 NW Frontage Rd, Joliet, IL 60404, USA NEW APPT 05/26 07:00 (AM)", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-23 16:49:52", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "g2g to the office Rajab", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0729", "type": "request", "categories": [ "eld_request" ], "group_id": "1003682147308", "group_title": "🟢 1297 PATRICK LIBATA (COMPANY DRIVER) TBT EXPRESS", "driver": "PATRICK LIBATA", "trigger_text": "Need hours", "trigger_sender": "Patrick Libata Samba", "opened_at": "2026-05-23 12:37:58", "last_at": "2026-05-23 14:20:46", "last_signal_at": "2026-05-23 12:37:58", "resolved_at": "2026-05-23 14:20:46", "status": "resolved", "duration_hours": 1.71, "message_count": 7, "signal_count": 1, "participants": [ "Patrick Libata Samba", "John Agzam", "James Specter" ], "timeline": [ { "timestamp": "2026-05-23 12:37:58", "sender": "Patrick Libata Samba", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need hours", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-23 12:38:25", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 14:07:35", "sender": "Patrick Libata Samba", "role": "driver", "label": "NONE", "text": "Unloading….", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 14:07:42", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "sounds good", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 14:15:00", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "Load# 22989278 BM 927988442 PU: 05/23/26 15:30 NSD - DC -JACKSON, TN201 JAMESLAWRENCE RD Jackson, TN 38301 Delivery: 05/25/26 06:30 DEMOULAS/MARKET BASKET875 EAST ST Tewksbury, MA 01876 DH", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-23 14:15:04", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "Patrick", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 14:20:46", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "Fixed", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0728", "type": "request", "categories": [ "home_time" ], "group_id": "1003229694022", "group_title": "🟡 1134 OSMY DOSSOUS (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "OSMY DOSSOUS", "trigger_text": "Going home", "trigger_sender": "Majeste DOLCIN", "opened_at": "2026-05-23 12:17:56", "last_at": "2026-05-23 16:16:25", "last_signal_at": "2026-05-23 12:17:56", "resolved_at": null, "status": "open", "duration_hours": 3.97, "message_count": 21, "signal_count": 1, "participants": [ "Majeste DOLCIN", "Ali", "Ali fleet" ], "timeline": [ { "timestamp": "2026-05-23 12:17:56", "sender": "Majeste DOLCIN", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Going home", "signals": [ "request:home_time" ], "is_resolution": false }, { "timestamp": "2026-05-23 13:04:19", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "did you put the BOL here ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 15:34:12", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Sam_fleeet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 15:34:33", "sender": "Majeste DOLCIN", "role": "unknown", "label": "NONE", "text": "Need ride please", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-23 15:35:23", "sender": "Majeste DOLCIN", "role": "unknown", "label": "NONE", "text": "To go pick up the rental car", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 15:35:37", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@truckfleet_ali", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 15:35:58", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "you meant uber right ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 15:36:20", "sender": "Majeste DOLCIN", "role": "unknown", "label": "NONE", "text": "No", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 15:36:43", "sender": "Majeste DOLCIN", "role": "unknown", "label": "NONE", "text": "With the company van 🚐", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 15:37:15", "sender": "Majeste DOLCIN", "role": "unknown", "label": "NONE", "text": "Or Uber also", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 15:37:45", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@safety_wade @truckfleet_ali", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 15:37:57", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 15:41:38", "sender": "Majeste DOLCIN", "role": "unknown", "label": "NONE", "text": "https://click.eg.expedia.com/?qs=ABB7InYiOjEsImQiOjQ4ODN9AAwAAAAAAMFHDhK1DM3XnuhRFLKtRPula6nufsdDB6aiTIQMGObpLpMz9gCPvMWEy0sFRfW3pqvEpHjT1wQgCH5N0vSus1Jq2427gmm3pFTH3AgKQBCLV_qjHTI", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 15:50:19", "sender": "Majeste DOLCIN", "role": "unknown", "label": "NONE", "text": "Any news about the ride that I need", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 15:50:49", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "yes he is checking it now @truckfleet_ali", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 15:56:10", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "we can drop you to ORD", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 15:56:16", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "can you cancel and rebook from ORD ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:02:25", "sender": "Majeste DOLCIN", "role": "unknown", "label": "NONE", "text": "There is no car available over there", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:03:05", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@truckfleet_ali", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:08:09", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "Bob from IL safety will call uber", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:16:25", "sender": "Majeste DOLCIN", "role": "unknown", "label": "NONE", "text": "Thanks guys someone else got me a Uber", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0727", "type": "request", "categories": [ "eld_request" ], "group_id": "1003949659199", "group_title": "🟡 1411 FRESENAI HAILESELASSIE (COMPANY DRIVER) BUCKEYE TRUCKS", "driver": "FRESENAI HAILESELASSIE", "trigger_text": "Can you fix my ELD", "trigger_sender": "Fresenai Haileselassie", "opened_at": "2026-05-23 11:34:05", "last_at": "2026-05-23 15:46:59", "last_signal_at": "2026-05-23 11:34:05", "resolved_at": null, "status": "open", "duration_hours": 4.21, "message_count": 27, "signal_count": 1, "participants": [ "Fresenai Haileselassie", "Update Team", "Ali" ], "timeline": [ { "timestamp": "2026-05-23 11:34:05", "sender": "Fresenai Haileselassie", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you fix my ELD", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-23 11:34:12", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "@Charlieadam929", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 11:34:25", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 11:42:15", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Fresenai GM any news? Did they call u?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 11:47:24", "sender": "Fresenai Haileselassie", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 11:47:43", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Are u empty?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 12:04:09", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 12:06:38", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Load# PRO #1878109 Delivered", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-23 12:14:19", "sender": "Fresenai Haileselassie", "role": "driver", "label": "NONE", "text": "G2g????", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 12:14:53", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Yessir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 12:14:54", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 13:03:04", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "BOL 438484194 and PO [phone]", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 13:03:19", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "let us know once you check in bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 13:21:48", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Fresenai did you check in bro ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 13:23:57", "sender": "Fresenai Haileselassie", "role": "driver", "label": "NONE", "text": "Yes I checked in", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 13:24:05", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "good", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 14:24:08", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Fresenai Any news/ Loading?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 14:27:00", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Called and talked still waiting at 106 dock", "signals": [ "issue:detention" ], "is_resolution": false }, { "timestamp": "2026-05-23 15:02:35", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Fresenai Any news ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 15:02:40", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Still loading ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 15:03:06", "sender": "Fresenai Haileselassie", "role": "driver", "label": "NONE", "text": "Ya", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 15:33:14", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 15:36:49", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Load and Seal pic also once u can Fresenai", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 15:41:01", "sender": "Fresenai Haileselassie", "role": "driver", "label": "NONE", "text": "G2g??", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 15:41:34", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "just a moment", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 15:43:37", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Load# 1211469 Picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-23 15:46:59", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Fresenai", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0726", "type": "request", "categories": [ "pay_request" ], "group_id": "1003838508021", "group_title": "🎀 5090 ROSEMARIE BATES (COMPANY DRIVER) ARSLON LLC", "driver": "ROSEMARIE BATES", "trigger_text": "Activate fuel card please", "trigger_sender": "Rosemarie Bates", "opened_at": "2026-05-23 11:21:30", "last_at": "2026-05-23 21:44:16", "last_signal_at": "2026-05-23 16:20:23", "resolved_at": null, "status": "open", "duration_hours": 10.38, "message_count": 14, "signal_count": 2, "participants": [ "Rosemarie Bates", "Isaac", "draco", "Daniel" ], "timeline": [ { "timestamp": "2026-05-23 11:21:30", "sender": "Rosemarie Bates", "role": "driver", "label": "DRIVER_REQUEST", "text": "Activate fuel card please", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-23 11:21:55", "sender": "Isaac", "role": "dispatch", "label": "NONE", "text": "@martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 11:21:59", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 11:22:10", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 14:23:41", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #658 Amount: For a Full Tank Address: 4215 West Hwy 50 Emporia , KS 66801 Interstate: I-35 Exit 127 Distance: 131 miles Map link: https://www.google.com/maps/search/?api=1", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-23 14:23:49", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "Rosemarie lets refuel here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:20:23", "sender": "Rosemarie Bates", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please activate card ty", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-23 16:20:30", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:20:31", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:20:45", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 16:20:51", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 21:42:24", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "I'm here at the delivery. I talked to the customer. He is eating and then will show me to the warehouse", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 21:43:30", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "keep us posted", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 21:44:16", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Will do. After this I go to the loves to get my new york sticker y'all mailed me", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0725", "type": "request", "categories": [ "contact_request" ], "group_id": "1002534433483", "group_title": "🟢 1329 MAXAMED GULED (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "MAXAMED GULED", "trigger_text": "Can you call me please fuel", "trigger_sender": "maxamed guled", "opened_at": "2026-05-23 11:10:45", "last_at": "2026-05-23 15:21:29", "last_signal_at": "2026-05-23 11:25:33", "resolved_at": null, "status": "open", "duration_hours": 4.18, "message_count": 13, "signal_count": 2, "participants": [ "maxamed guled", "draco", "Ali", "Update Team", "Martin" ], "timeline": [ { "timestamp": "2026-05-23 11:10:45", "sender": "maxamed guled", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you call me please fuel", "signals": [ "request:contact_request", "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-23 11:10:54", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 11:19:11", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "talked gtg", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 11:25:33", "sender": "maxamed guled", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you call me please fuel", "signals": [ "request:contact_request", "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-23 11:26:46", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 11:26:48", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 11:27:57", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 12:43:04", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "Can you active my card please", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-23 12:43:13", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 12:43:16", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "@dracoFuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 12:43:40", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 15:21:22", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #669 Amount: For a Full Tank Address: 11570 Hwy FF Joplin , MO 64804 Interstate: I-44 U.S. 71 Exit 11A Distance: 186 miles Map link: https://www.google.com/maps/search/?api", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-23 15:21:29", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "maxamed new address for a full tank", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0724", "type": "request", "categories": [ "home_time" ], "group_id": "1003949659199", "group_title": "🟡 1411 FRESENAI HAILESELASSIE (COMPANY DRIVER) BUCKEYE TRUCKS", "driver": "FRESENAI HAILESELASSIE", "trigger_text": "I’m going home this coming weekend", "trigger_sender": "Fresenai Haileselassie", "opened_at": "2026-05-23 10:07:19", "last_at": "2026-05-23 10:10:38", "last_signal_at": "2026-05-23 10:10:30", "resolved_at": null, "status": "open", "duration_hours": 0.06, "message_count": 5, "signal_count": 2, "participants": [ "Fresenai Haileselassie", "Nolan Hunt" ], "timeline": [ { "timestamp": "2026-05-23 10:07:19", "sender": "Fresenai Haileselassie", "role": "driver", "label": "DRIVER_REQUEST", "text": "I’m going home this coming weekend", "signals": [ "request:home_time" ], "is_resolution": false }, { "timestamp": "2026-05-23 10:07:40", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 10:07:46", "sender": "Fresenai Haileselassie", "role": "driver", "label": "NONE", "text": "I have to be there on Friday", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 10:10:30", "sender": "Nolan Hunt", "role": "staff_relay", "label": "DRIVER_REQUEST", "text": "called and talked driver wants to take home time from friday until monday", "signals": [ "request:home_time", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-05-23 10:10:38", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "will inform the dispatch", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0723", "type": "request", "categories": [ "info_request" ], "group_id": "1003959799927", "group_title": "🟡 1357 MEHTAB DAATLA (COMPANY DRIVER) TBT EXPRESS", "driver": "MEHTAB DAATLA", "trigger_text": "Any update from broker", "trigger_sender": "Mehtab Daatla", "opened_at": "2026-05-23 06:32:07", "last_at": "2026-05-23 12:12:33", "last_signal_at": "2026-05-23 06:32:07", "resolved_at": null, "status": "open", "duration_hours": 5.67, "message_count": 19, "signal_count": 1, "participants": [ "Mehtab Daatla", "Garry", "Fuel Department" ], "timeline": [ { "timestamp": "2026-05-23 06:32:07", "sender": "Mehtab Daatla", "role": "driver", "label": "DRIVER_REQUEST", "text": "Any update from broker", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-23 06:32:37", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Yea i will", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 06:32:56", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "gtg", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 06:33:03", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 06:33:17", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "i will set up a service, and will let you know", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 06:33:28", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "just let me know once you stop at TS", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 06:34:00", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Ok got it .ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 07:28:22", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Need hos to get to truck stop", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-23 07:29:15", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "@choyxona2024 pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 08:27:20", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "Load# 7SE9231 Update Status : Rolling Miles left to the receiver: 787", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-23 09:06:47", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #298 Amount: For a 35 gallons Address: 1114 State Route 93 Drums , PA 18222 Interstate: I-80/81/PA 93, Exit 256 Distance: 95 miles Map link: https://www.google.c", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-23 09:06:53", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "@Mehtabdaatla it should be on your way, pls get fuel from this pilot", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 09:13:20", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Ok got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 10:44:25", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "Load# 7SE9231 Update Status : Stopped Miles left to the receiver: 770 Location: Rest Area, West Bound, Greentown, PA 18426, United States", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-23 11:52:10", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "GM brother setting up a service for the trailer brake adjustment.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 11:52:15", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "pls dont move", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 12:07:46", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "ticket number: 15187570", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 12:07:59", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "ETA is 90 minutes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 12:12:33", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "here are trailer registration and DOT inspections papers", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0722", "type": "request", "categories": [ "info_request" ], "group_id": "1003949659199", "group_title": "🟡 1411 FRESENAI HAILESELASSIE (COMPANY DRIVER) BUCKEYE TRUCKS", "driver": "FRESENAI HAILESELASSIE", "trigger_text": "Can you give me one hour", "trigger_sender": "Fresenai Haileselassie", "opened_at": "2026-05-23 04:49:59", "last_at": "2026-05-23 10:05:50", "last_signal_at": "2026-05-23 04:49:59", "resolved_at": null, "status": "open", "duration_hours": 5.26, "message_count": 11, "signal_count": 1, "participants": [ "Fresenai Haileselassie", "Nolan Hunt" ], "timeline": [ { "timestamp": "2026-05-23 04:49:59", "sender": "Fresenai Haileselassie", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you give me one hour", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-23 04:50:03", "sender": "Fresenai Haileselassie", "role": "driver", "label": "NONE", "text": "Pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 04:50:07", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 09:15:49", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "let me know once u check in", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 09:16:14", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Fresenai", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 10:01:31", "sender": "Fresenai Haileselassie", "role": "driver", "label": "NONE", "text": "I checked in", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 10:01:39", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 10:04:29", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "did u get a dock ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 10:04:33", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "or not yet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 10:05:44", "sender": "Fresenai Haileselassie", "role": "driver", "label": "NONE", "text": "They told me to drop the trailer and wait for calls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 10:05:50", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0721", "type": "request", "categories": [ "contact_request" ], "group_id": "1002722377043", "group_title": "🟡 1076 IBRAHIM ABDI (COMPANY DRIVER) - TBT EXPRESS INC", "driver": "IBRAHIM ABDI", "trigger_text": "Call me around 5:30am", "trigger_sender": "Ibrahim Abdi", "opened_at": "2026-05-23 04:36:38", "last_at": "2026-05-23 10:09:37", "last_signal_at": "2026-05-23 04:36:38", "resolved_at": null, "status": "open", "duration_hours": 5.55, "message_count": 9, "signal_count": 1, "participants": [ "Ibrahim Abdi", "Austin Pattinson" ], "timeline": [ { "timestamp": "2026-05-23 04:36:38", "sender": "Ibrahim Abdi", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call me around 5:30am", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-23 04:37:19", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "Good evening brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 04:37:21", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "got oy u", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 05:06:05", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "Load# 7TG2483 Status: stopped Mile left : 295 current location :7.46 mi SW of Greensburg, PA", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-23 09:27:32", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 09:28:49", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "brother are you up ?Ibrahim", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 09:31:18", "sender": "Ibrahim Abdi", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 09:31:27", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "great", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 10:09:37", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "Status: rolling Mile left : 261 current location :1.73 mi SE of Somerset, PA ETA :", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0720", "type": "request", "categories": [ "fuel_request" ], "group_id": "1003850984050", "group_title": "🎀 841 TOUSSAINT MARIE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "TOUSSAINT MARIE", "trigger_text": "Please, can you active the card, I can get fuel?", "trigger_sender": "Marie Guetching Toussaint Altidor", "opened_at": "2026-05-23 04:12:48", "last_at": "2026-05-23 05:06:56", "last_signal_at": "2026-05-23 04:12:48", "resolved_at": null, "status": "open", "duration_hours": 0.9, "message_count": 4, "signal_count": 1, "participants": [ "Marie Guetching Toussaint Altidor", "Fuel Department", "Eric Foreman" ], "timeline": [ { "timestamp": "2026-05-23 04:12:48", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please, can you active the card, I can get fuel?", "signals": [ "request:fuel_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-23 04:13:12", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 04:13:26", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "done", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 05:06:56", "sender": "Eric Foreman", "role": "dispatch", "label": "NONE", "text": "Update for Load # 554676387 Status: rolling Current location : 11190 Baileyton Rd, Greeneville, TN 37745 1280 miles left to the receiver", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0719", "type": "request", "categories": [ "pay_request" ], "group_id": "1003751791410", "group_title": "🎀 1052 CANDICE BREWER (COMPANY DRIVER) ROBERTSON TRUCK", "driver": "CANDICE BREWER", "trigger_text": "Hello can you activate my fuel card", "trigger_sender": "Candice Brewer", "opened_at": "2026-05-23 03:35:56", "last_at": "2026-05-23 09:20:57", "last_signal_at": "2026-05-23 03:35:56", "resolved_at": null, "status": "open", "duration_hours": 5.75, "message_count": 6, "signal_count": 1, "participants": [ "Candice Brewer", "Dale", "Samuel ⛟", "Levi Cole" ], "timeline": [ { "timestamp": "2026-05-23 03:35:56", "sender": "Candice Brewer", "role": "driver", "label": "DRIVER_REQUEST", "text": "Hello can you activate my fuel card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-23 03:36:10", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "done", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 03:36:12", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "@Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 03:50:35", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "Update for the load # BG1155347026 Status : Rolling Current location : Butts County, GA Miles left : 102", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-23 08:49:35", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "Update for the load # BG1155347026 Status : Stopped Current location : Butts County, GA Miles left : 571", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-23 09:20:57", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "Candice did u hook up empty ?", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0718", "type": "request", "categories": [ "info_request" ], "group_id": "1003720681214", "group_title": "🟢 1069 LUIS LUNA HERNANDEZ (COMPANY DRIVER) TBT EXPRESS INC", "driver": "LUIS LUNA HERNANDEZ", "trigger_text": "Any update", "trigger_sender": "Luis Luna", "opened_at": "2026-05-23 02:26:38", "last_at": "2026-05-23 03:05:56", "last_signal_at": "2026-05-23 02:26:38", "resolved_at": "2026-05-23 03:05:56", "status": "resolved", "duration_hours": 0.66, "message_count": 3, "signal_count": 1, "participants": [ "Luis Luna", "Alan Williams" ], "timeline": [ { "timestamp": "2026-05-23 02:26:38", "sender": "Luis Luna", "role": "driver", "label": "DRIVER_REQUEST", "text": "Any update", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-23 02:26:46", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "can you give me a call ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 03:05:56", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "talked with RS , they have mechanics themselves , they are not going to release trailer until it gets fixed", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0717", "type": "request", "categories": [ "permission_request" ], "group_id": "1002782021066", "group_title": "🟡 🎀 807 JENNIFER GARRETT-GROSSARTH (COMPANY DRIVER) - BUCKEYE TRUCKS LLC", "driver": "JENNIFER GARRETT-GROSSARTH", "trigger_text": "Good evening may I please have more hours thank you", "trigger_sender": "Jennifer Garrett", "opened_at": "2026-05-23 01:43:30", "last_at": "2026-05-23 23:55:53", "last_signal_at": "2026-05-23 18:41:28", "resolved_at": null, "status": "open", "duration_hours": 22.21, "message_count": 50, "signal_count": 3, "participants": [ "Jennifer Garrett", "Nolan Hunt", "Fuel Department", "Morgan", "Ali", "Update Team", "Scott" ], "timeline": [ { "timestamp": "2026-05-23 01:43:30", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good evening may I please have more hours thank you", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-23 01:43:36", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 02:47:13", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Load# 0516162 Rolling CL: I-65, Bay Minette, AL 36507, USA 493 miles left to the receiver", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-23 03:01:08", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #604 Amount: For a Full Tank Address: 900 Tyson Road Hope Hull , AL 36043 Interstate: I-65 Exit 158 Distance: 114 miles Map link: https://www.google.com/maps/search/?api=1&", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-23 03:01:23", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Jennifer it should be on your way, pls get fuel from this pilot", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 07:37:07", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Good morning team Buckeye would it be possible for me to have a few more hours to make it to my destination please and thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 07:40:12", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 11:01:20", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "May I have more hours please", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-23 11:01:29", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "sure @choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 11:19:12", "sender": "Morgan", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 11:21:06", "sender": "Morgan", "role": "dispatch", "label": "NONE", "text": "called and talked abt log book", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 13:35:32", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Arrived", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 13:35:43", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "good", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 13:35:44", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "In line to check in", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 13:35:46", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "GM", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 13:35:51", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "how are you doing /.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 13:36:02", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "keep us posted", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 14:04:34", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Boss checked in and waiting Appt is at noon Maybe they get me in early", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 14:04:49", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 14:36:04", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Docked in door 69", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 14:36:13", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "good", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 15:26:53", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Jennifer still unloading?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 18:41:28", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "May I have more hours please", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-23 18:41:37", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 18:43:12", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "G2g ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 18:53:39", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "ETA 1600", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 18:55:12", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 18:55:39", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "don't late pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 19:04:36", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "It look like it will be after 1600", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 19:04:59", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "oo noo", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 19:05:01", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Sped and road type", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 19:05:22", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "try your best to be there on time please ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 20:04:51", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Arrived", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 20:05:10", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "PO #: 6105951", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 20:05:15", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "let's check in", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 20:05:17", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "There’s about 4 trucks in front of me to check in", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 20:05:27", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "ooo", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 20:05:42", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "keep us posted pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 20:14:21", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Fingers crossed", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 23:55:53", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 10 }, { "case_id": "REQ-0716", "type": "request", "categories": [ "contact_request" ], "group_id": "1003719686647", "group_title": "🟢 1029 MOHAMED OUHAMZA (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "MOHAMED OUHAMZA", "trigger_text": "please call him or give that info", "trigger_sender": "Nolan Hunt", "opened_at": "2026-05-22 23:53:41", "last_at": "2026-05-23 03:50:58", "last_signal_at": "2026-05-22 23:53:41", "resolved_at": null, "status": "open", "duration_hours": 3.95, "message_count": 43, "signal_count": 1, "participants": [ "Nolan Hunt", "Moha" ], "timeline": [ { "timestamp": "2026-05-22 23:53:41", "sender": "Nolan Hunt", "role": "unknown", "label": "DRIVER_REQUEST", "text": "please call him or give that info", "signals": [ "request:contact_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-22 23:53:42", "sender": "Moha", "role": "dispatch", "label": "NONE", "text": "Who is this number", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:53:50", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": ".", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:53:50", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": ".", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:53:50", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "./", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:53:50", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": ".", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:54:13", "sender": "Moha", "role": "dispatch", "label": "NONE", "text": "There is no guard shack in here man what are you talking about", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:54:16", "sender": "Moha", "role": "dispatch", "label": "NONE", "text": "Is that the broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:55:05", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:55:13", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "are u at the right place first?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:55:22", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "https://maps.app.goo.gl/M3kssXhEmrVNRChP6", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 00:02:23", "sender": "Moha", "role": "dispatch", "label": "NONE", "text": "Called and heading there.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 00:02:28", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "https://maps.app.goo.gl/X5HJwcijYD9aiFkV8", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 00:02:32", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "1210 Nicholas D. Hachar Rd, Laredo, TX 78045, United States", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 00:02:47", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "here is the address", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 00:10:51", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "have u been at that address once u came there first ? Moha", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 00:33:08", "sender": "Moha", "role": "dispatch", "label": "NONE", "text": "I am so confused. The dispatcher gave me an address 115 Ross Khaledi,as you can see in the load information I went there at first place this morning and the guy who is organizing the truck line looked", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 00:38:07", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "have u arrived to that address ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 00:38:19", "sender": "Moha", "role": "dispatch", "label": "NONE", "text": "I checked in", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 00:38:22", "sender": "Moha", "role": "dispatch", "label": "NONE", "text": "Waiting for a call", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 00:38:24", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 01:49:58", "sender": "Moha", "role": "dispatch", "label": "NONE", "text": "dock 35", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 01:51:27", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 03:16:33", "sender": "Moha", "role": "dispatch", "label": "NONE", "text": "They unloaded me but the guard shack said they don’t sign paperworks", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 03:16:41", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "why ?", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-23 03:17:01", "sender": "Moha", "role": "dispatch", "label": "NONE", "text": "I have no idea", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 03:17:14", "sender": "Moha", "role": "dispatch", "label": "NONE", "text": "Have to go back to the forklift guy inside", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 03:18:02", "sender": "Moha", "role": "dispatch", "label": "NONE", "text": "Can u check with the broker? Cuz he said they don’t do it to drivers but if I want I can go back to the forklift guy and ask him to take it to the office", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 03:19:42", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "im calling to that number", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 03:19:49", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "will check with broker also", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 03:25:42", "sender": "Moha", "role": "dispatch", "label": "NONE", "text": "The gu is asking me to leave", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 03:25:50", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "don't leave", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 03:29:20", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "called and talked he is going to the office to get sign", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 03:45:33", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 03:46:44", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "Load# 553948959 delivered", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-23 03:48:27", "sender": "Moha", "role": "dispatch", "label": "NONE", "text": "Isn’t it cancelled?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 03:49:41", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 03:49:47", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "please wait aty the nearest truck stop", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-23 03:49:56", "sender": "Moha", "role": "dispatch", "label": "NONE", "text": "Brother don’t forget to copy my detention please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 03:50:58", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "will let you know", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 3 }, { "case_id": "REQ-0715", "type": "request", "categories": [ "info_request" ], "group_id": "1003822858962", "group_title": "🟢 🎀 1306 SHAW TEMEKA (COMPANY DRIVER) TBT EXPRESS", "driver": "SHAW TEMEKA", "trigger_text": "Can u send me the pick up address again or the map to its not pulling up on gps", "trigger_sender": "Temeka Shaw", "opened_at": "2026-05-22 23:29:29", "last_at": "2026-05-23 01:45:13", "last_signal_at": "2026-05-22 23:29:29", "resolved_at": "2026-05-23 01:45:13", "status": "resolved", "duration_hours": 2.26, "message_count": 34, "signal_count": 1, "participants": [ "Temeka Shaw", "Support team", "Hardy" ], "timeline": [ { "timestamp": "2026-05-22 23:29:29", "sender": "Temeka Shaw", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can u send me the pick up address again or the map to its not pulling up on gps", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-22 23:29:46", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Wayfair - Cranbury 18 Highstown-Cranbury ST CRANBURY NJ 08512", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:41:31", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "We have a problem", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:41:41", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "what happen", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:42:02", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "I will have get roadside", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:42:34", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "for truck or trailer?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:42:40", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "My cord for my lights have broken", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:42:43", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "what is the issue ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:43:15", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "could u send pictures pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:45:13", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Tony_fleet1 pls assist", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:47:44", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:49:05", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "we can buy 7 way socket", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:49:58", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Its not the socket its the housing that it plugs to", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:55:02", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "can you come to nearest TA or Love's ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:55:39", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Yes ta is about 7 miles away", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 00:13:20", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "let me know once you arrive", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 00:27:06", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Here at the ta", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 00:27:30", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Hardy_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 01:11:27", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "They said it wont be until tomorrow", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 01:20:09", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "did you check in ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 01:20:13", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 01:20:18", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 01:20:28", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "better to wait", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 01:20:41", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 01:20:57", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "if the lights do not work, will be big problems", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 01:21:15", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Yes sir it would", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 01:21:26", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "let me call them, and provide company account", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 01:21:53", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "https://maps.app.goo.gl/jsvBimgHQ6ZVDFa59", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 01:22:43", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Please do i gave them xpress line inc", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-23 01:32:37", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Here is the number [phone]. Or [phone] this is there number the one on the website dont work", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 01:32:49", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "And they need approval", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 01:37:49", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Hardy_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 01:38:35", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 01:45:13", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "approved", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0714", "type": "request", "categories": [ "info_request" ], "group_id": "1002114603599", "group_title": "📷 839 MUKUNZI DAN (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MUKUNZI DAN", "trigger_text": "@Alden20 brother I need BOL where you put it?", "trigger_sender": "Samuel ⛟", "opened_at": "2026-05-22 23:12:18", "last_at": "2026-05-23 04:02:42", "last_signal_at": "2026-05-22 23:12:18", "resolved_at": null, "status": "open", "duration_hours": 4.84, "message_count": 26, "signal_count": 1, "participants": [ "Samuel ⛟", "Danny M", "Hardy", "Blake" ], "timeline": [ { "timestamp": "2026-05-22 23:12:18", "sender": "Samuel ⛟", "role": "unknown", "label": "DRIVER_REQUEST", "text": "@Alden20 brother I need BOL where you put it?", "signals": [ "request:info_request", "request:doc_request" ], "is_resolution": false }, { "timestamp": "2026-05-22 23:12:19", "sender": "Danny M", "role": "dispatch", "label": "NONE", "text": "How far is the the driver", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:12:36", "sender": "Samuel ⛟", "role": "unknown", "label": "NONE", "text": "ETA 9:30 10", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:15:37", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:25:19", "sender": "Danny M", "role": "dispatch", "label": "NONE", "text": "And what’s the updates on that fright ticket??", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:34:07", "sender": "Samuel ⛟", "role": "unknown", "label": "NONE", "text": "Where did you put the BOL?", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-22 23:51:44", "sender": "Samuel ⛟", "role": "unknown", "label": "NONE", "text": "talked with driver: he spoke with 902 driver", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 00:23:15", "sender": "Danny M", "role": "dispatch", "label": "NONE", "text": "The truck would be in reserve parking how many days should I reserve for??", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 00:24:36", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "do it for one week", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 00:27:07", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "is not free parking ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 00:28:08", "sender": "Danny M", "role": "dispatch", "label": "NONE", "text": "Noo", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 00:28:16", "sender": "Danny M", "role": "dispatch", "label": "NONE", "text": "The free parking was full", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 00:30:16", "sender": "Blake", "role": "dispatch", "label": "NONE", "text": "@Nick_Safety1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 00:30:21", "sender": "Blake", "role": "dispatch", "label": "NONE", "text": "@Hardy_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 00:30:42", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "how much per day ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 00:39:08", "sender": "Danny M", "role": "dispatch", "label": "NONE", "text": "$18 + tax", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 00:39:16", "sender": "Danny M", "role": "dispatch", "label": "NONE", "text": "Around 19-20 bucks", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 00:39:27", "sender": "Samuel ⛟", "role": "unknown", "label": "NONE", "text": "@Hardy_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 00:51:02", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "pay for one week", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 00:51:12", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "we will reimburse money", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 00:51:23", "sender": "Danny M", "role": "dispatch", "label": "NONE", "text": "Come", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 01:27:31", "sender": "Samuel ⛟", "role": "unknown", "label": "NONE", "text": "@Hardy_fleet @Fel1x_acc @JORDAN_ACC", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 01:37:14", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "pls leave the keys on the top of battery tomorrow", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 01:37:26", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "and send video of the truck pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 04:02:17", "sender": "Samuel ⛟", "role": "unknown", "label": "NONE", "text": "Load # 8870310 Recovered", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-23 04:02:42", "sender": "Samuel ⛟", "role": "unknown", "label": "NONE", "text": "Load # 8870310 has been recovered", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0713", "type": "request", "categories": [ "fuel_request" ], "group_id": "1003530222198", "group_title": "🔴 1068 CARLO LEBRUN (COMPANY DRIVER) TBT EXPRESS", "driver": "CARLO LEBRUN", "trigger_text": "Need fuel ⛽️", "trigger_sender": "carlo Lebrun", "opened_at": "2026-05-22 22:50:00", "last_at": "2026-05-23 04:11:58", "last_signal_at": "2026-05-22 22:50:00", "resolved_at": null, "status": "open", "duration_hours": 5.37, "message_count": 36, "signal_count": 1, "participants": [ "carlo Lebrun", "Support team", "James", "Alan Williams", "Ethan", "Austin Pattinson" ], "timeline": [ { "timestamp": "2026-05-22 22:50:00", "sender": "carlo Lebrun", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need fuel ⛽️", "signals": [ "request:fuel_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-22 22:50:13", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 22:50:24", "sender": "James", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 22:51:00", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #275 Amount: For a Full Tank Address: 3807 Statesville Avenue Charlotte , NC 28206 Interstate: I-85/77, Exit 39 Distance: 0 miles Map link: https://www.google.co", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-22 22:51:09", "sender": "James", "role": "dispatch", "label": "NONE", "text": "are you at the pilot brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 22:52:47", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "carlo here is empty trailer address", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 22:53:39", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "we should take empty trailer first before getting to PU", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 22:54:50", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "I will take shower sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 22:55:42", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "any chance to take shower after PU boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:00:24", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "Nop shower first sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:01:25", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "boss we should PU your next load, pls do not take long time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:03:41", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "Bro load appointment is 11 okay i'm supposed to take care of myself, okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:03:58", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "Fuel card isn't working", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:04:04", "sender": "James", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:04:04", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Jamesfuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:04:42", "sender": "James", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:09:54", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "\"I wasn't supposed to take this load. We know I don't drive at night, but you're pushing me.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:10:46", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "you will not drive at night, just need to PU now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:10:55", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "then you can take rest at night", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:22:35", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@TBTllcGround will add once possible", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 01:12:53", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "Trailer number", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 01:14:17", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "Hello", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 01:14:27", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 01:16:33", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "https://maps.app.goo.gl/vZtxkGEoXVgaDejHA", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 01:16:46", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "there are 3 trailers there", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 01:38:31", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "Empty pickup", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 01:39:55", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "@Ethan_td", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 01:45:40", "sender": "Ethan", "role": "dispatch", "label": "NONE", "text": "Send full PTI video of the trailer and docs as well pls, without docs we can not roll", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 02:32:28", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 04:00:58", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "@walcott_td1 need check pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 04:01:59", "sender": "Ethan", "role": "dispatch", "label": "NONE", "text": "trailer looks good but send brakes / right marker light also docs of the trailer pls, without docs we can not roll", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 04:04:06", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "@TBTllcGround will fix it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 04:06:20", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "waiting for ppw brother carlo", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 04:06:49", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "They working on it hold on", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 04:07:29", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "got you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 04:11:58", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0712", "type": "request", "categories": [ "home_time" ], "group_id": "1003682147308", "group_title": "🟢 1297 PATRICK LIBATA (COMPANY DRIVER) TBT EXPRESS", "driver": "PATRICK LIBATA", "trigger_text": "@John_Agzam @specterjames @HarisKayumov just to one (1) day home time on Wednesday June 3rd for a medical appointment. So, for that, I have to be home at the latest Tuesday June 2nd evening. Thanks", "trigger_sender": "Patrick Libata Samba", "opened_at": "2026-05-22 21:57:20", "last_at": "2026-05-23 03:16:22", "last_signal_at": "2026-05-22 21:57:20", "resolved_at": null, "status": "open", "duration_hours": 5.32, "message_count": 3, "signal_count": 1, "participants": [ "Patrick Libata Samba", "Alan Williams" ], "timeline": [ { "timestamp": "2026-05-22 21:57:20", "sender": "Patrick Libata Samba", "role": "driver", "label": "DRIVER_REQUEST", "text": "@John_Agzam @specterjames @HarisKayumov just to one (1) day home time on Wednesday June 3rd for a medical appointment. So, for that, I have to be home at the latest Tuesday June 2nd evening. Thanks", "signals": [ "request:home_time" ], "is_resolution": false }, { "timestamp": "2026-05-22 22:00:13", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 03:16:22", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Load# 23066689 Update Status : Rolling Miles left : 328", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0711", "type": "request", "categories": [ "permission_request" ], "group_id": "1003837427210", "group_title": "🟢 🎀 1317 CHISOLM LATRESE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "CHISOLM LATRESE", "trigger_text": "Also can I get a fuel stop on I-80 please", "trigger_sender": "LaTrese Chisolm", "opened_at": "2026-05-22 21:17:16", "last_at": "2026-05-23 02:46:01", "last_signal_at": "2026-05-22 21:17:16", "resolved_at": null, "status": "open", "duration_hours": 5.48, "message_count": 16, "signal_count": 1, "participants": [ "LaTrese Chisolm", "Ali", "James", "Nolan Hunt" ], "timeline": [ { "timestamp": "2026-05-22 21:17:16", "sender": "LaTrese Chisolm", "role": "driver", "label": "DRIVER_REQUEST", "text": "Also can I get a fuel stop on I-80 please", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-22 21:17:31", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:17:34", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@dale_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:17:36", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:17:39", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@miller_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:18:49", "sender": "James", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:22:57", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #394 Amount: For a Full Tank Address: 239 Route 17K Newburgh , NY 12550 Interstate: I-84, Exit 34 Distance: 95 miles Map link: https://www.google.com/maps/search", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-22 21:23:04", "sender": "James", "role": "dispatch", "label": "NONE", "text": "LaTrese lets refuel at this pilot brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:23:34", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "Word", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:24:22", "sender": "James", "role": "dispatch", "label": "NONE", "text": "can you refuel here ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:25:12", "sender": "James", "role": "dispatch", "label": "NONE", "text": "because next one is so risky", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:27:31", "sender": "James", "role": "dispatch", "label": "NONE", "text": "LaTrese because next one is so risky", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:28:24", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 01:51:02", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "Clock pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 01:51:23", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 02:46:01", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Load# 9379910 Rolling CL: 2180 Sawkill Ruby Rd, Kingston, NY 12401, USA 403 miles left to the receiver", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0710", "type": "request", "categories": [ "pay_request" ], "group_id": "1003720681214", "group_title": "🟢 1069 LUIS LUNA HERNANDEZ (COMPANY DRIVER) TBT EXPRESS INC", "driver": "LUIS LUNA HERNANDEZ", "trigger_text": "By when will I get the Zelle, just for me to know", "trigger_sender": "Luis Luna", "opened_at": "2026-05-22 21:00:05", "last_at": "2026-05-23 01:34:01", "last_signal_at": "2026-05-22 21:00:05", "resolved_at": "2026-05-23 01:34:01", "status": "resolved", "duration_hours": 4.57, "message_count": 52, "signal_count": 1, "participants": [ "Luis Luna", "Alan Williams", "Hardy", "John Agzam", "James" ], "timeline": [ { "timestamp": "2026-05-22 21:00:05", "sender": "Luis Luna", "role": "driver", "label": "DRIVER_REQUEST", "text": "By when will I get the Zelle, just for me to know", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-22 21:01:05", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "@JORDAN_ACC @Fel1x_acc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:01:52", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "did you print out bill ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:02:56", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "sure bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:03:00", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "will let you know", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:12:48", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "are you ready for load ? Luis", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:18:57", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "bro we are running to late", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:19:05", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "broker is asking update from us", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:22:11", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "done bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:23:25", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "per accounting team zelle went back, do you have another zelle account ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:23:47", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "Luis", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:32:18", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Load# 3530649 BOL: SC32177585 Reference: APP5395 Shipper PO #: 557334 PU: ASAP SWIFT TRANSPORTATION 1101 CARRIERS DR LAREDO, TX 78045 Delivery: 05/25/26 08:00 AM DHL MECHANICSBURG 101 COMMERCE", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-22 21:36:42", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "This is what came up in my GPS: 2002 miles.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:37:05", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "Yes I do", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:38:31", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "[phone] Juana Roach", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:39:11", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "It didn't give me that option", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:39:17", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "let me see what I could do", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:39:32", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "looks like you adding dh as well right", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:41:22", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "is it right zelle account ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:41:27", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "are you sure bro ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:44:53", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:45:40", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "sec", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:46:52", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "sent", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:54:03", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "all good ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:56:57", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:56:58", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "So? 12 pages correct?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:56:58", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "How many pages?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:56:58", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "12?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:57:08", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "sec", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 22:00:04", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "only 4 pages at beginning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:01:41", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Load# 3530649 https://tac.freightbox.com", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-22 23:02:01", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "we need to update link once pick up trailer and drop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:02:14", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "do you know how to update it ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:07:35", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "On Macropoint yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:08:55", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "on this link https://tac.freightbox.com", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:28:40", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #377 Amount: For a Full Tank Address: 1101 Uniroyal Drive Laredo , TX 78045 Interstate: I-35, Exit 13 Distance: 89 miles Map link: https://www.google.com/maps/se", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-22 23:28:53", "sender": "James", "role": "dispatch", "label": "NONE", "text": "1069 Luis lets refuel at this pilot AFTER PU brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 01:03:25", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 01:19:53", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "The trailer was put on shop status.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 01:34:01", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "Although the trailer is approved, it must still be removed from the shop status.", "signals": [], "is_resolution": true } ], "prior_reports": [], "timeline_truncated": 12 }, { "case_id": "REQ-0709", "type": "request", "categories": [ "fuel_request" ], "group_id": "1003682147308", "group_title": "🟢 1297 PATRICK LIBATA (COMPANY DRIVER) TBT EXPRESS", "driver": "PATRICK LIBATA", "trigger_text": "Fuel???", "trigger_sender": "Patrick Libata Samba", "opened_at": "2026-05-22 20:27:08", "last_at": "2026-05-22 20:29:20", "last_signal_at": "2026-05-22 20:27:08", "resolved_at": null, "status": "open", "duration_hours": 0.04, "message_count": 5, "signal_count": 1, "participants": [ "Patrick Libata Samba", "draco" ], "timeline": [ { "timestamp": "2026-05-22 20:27:08", "sender": "Patrick Libata Samba", "role": "driver", "label": "DRIVER_REQUEST", "text": "Fuel???", "signals": [ "request:fuel_request" ], "is_resolution": false }, { "timestamp": "2026-05-22 20:28:28", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:28:32", "sender": "Patrick Libata Samba", "role": "driver", "label": "NONE", "text": "Flying J #658 near me , 6 miles away even if it’s not on my route", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:29:14", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "lets refuek Full tank", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:29:20", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #658 Amount: For a Full Tank Address: 4215 West Hwy 50 Emporia , KS 66801 Interstate: I-35 Exit 127 Distance: 6 miles Map link: https://www.google.com/maps/search/?api=1&q", "signals": [ "template:fuel_stop" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0708", "type": "request", "categories": [ "eld_request" ], "group_id": "1003871791251", "group_title": "🟢 1313 JAYMIREN JENKINS (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "JAYMIREN JENKINS", "trigger_text": "Need time rolled over", "trigger_sender": "Jaymiren Jenkins", "opened_at": "2026-05-22 19:50:48", "last_at": "2026-05-23 02:01:31", "last_signal_at": "2026-05-22 23:09:36", "resolved_at": null, "status": "open", "duration_hours": 6.18, "message_count": 25, "signal_count": 2, "participants": [ "Jaymiren Jenkins", "Ryan Clark", "Update Team", "Charlie", "Nolan Hunt", "Will Knight" ], "timeline": [ { "timestamp": "2026-05-22 19:50:48", "sender": "Jaymiren Jenkins", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need time rolled over", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-22 19:51:40", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:51:40", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:19:54", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Jaymiren New appt set up for 7:30 am be informed", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:20:18", "sender": "Charlie", "role": "dispatch", "label": "NONE", "text": "Load# 554444739 PU-time from: 05/23/2026 10:00 EDT PU-time to: 05/23/2026 14:00 EDT PU-shipper: Kraft Americold Logistics PU-address: 291 Park Center Dr Winchester, VA 22603 Note: Live Load ———————", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-22 20:20:50", "sender": "Jaymiren Jenkins", "role": "driver", "label": "NONE", "text": "I got a call it’s for 8am I will b on time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:21:28", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "i just confirmed with broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:21:33", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "7:30 am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:05:31", "sender": "Jaymiren Jenkins", "role": "driver", "label": "NONE", "text": "Problem", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:09:36", "sender": "Jaymiren Jenkins", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need time", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-22 23:09:53", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 23:09:54", "sender": "Jaymiren Jenkins", "role": "driver", "label": "NONE", "text": "7 minutes till VL", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 00:23:08", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@david_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 00:23:43", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 00:25:32", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "@choyxona2024 send alarm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 00:25:47", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "called no response at all", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 00:25:51", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "driver is at parkibg", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 00:27:47", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "talked:driver was at washroom he is gonna send dashboard picture now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 00:42:36", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "any news? Jaymiren", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 00:42:38", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 00:45:04", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "called no answer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 00:45:54", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "driver heading to truck now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 00:56:02", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "https://youtu.be/Wtv9YRcFqVg?si=UaosD46y3RrXnuqx", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 01:02:00", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "called truck got out of derate,advised not to idle truck,tomorrow after DEL we will check def system", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 02:01:31", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Load# 8908950 Stopped CL: 7571 Assateague Dr, Jessup, MD 20794, USA 12 miles away from the receiver", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0707", "type": "request", "categories": [ "pay_request" ], "group_id": "1003865384525", "group_title": "817T TARSIS NDAYISHIMIYE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": null, "trigger_text": "Zelle [phone] Tarsis ndayishimiye", "trigger_sender": "Tarsis Ndayishimiye", "opened_at": "2026-05-22 19:20:37", "last_at": "2026-05-22 20:17:43", "last_signal_at": "2026-05-22 19:20:37", "resolved_at": null, "status": "open", "duration_hours": 0.95, "message_count": 8, "signal_count": 1, "participants": [ "Tarsis Ndayishimiye", "Albert", "Vincenzo", "Marcus" ], "timeline": [ { "timestamp": "2026-05-22 19:20:37", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Zelle [phone] Tarsis ndayishimiye", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-22 19:21:53", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "where is the part that was patched", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:22:37", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "It is invisible", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:23:41", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "got it, I will inform you once accounting dep will Zelle to you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:29:15", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "@leo_td @Vincenz0_TD trl is good now pls be informed", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:30:10", "sender": "Vincenzo", "role": "dispatch", "label": "NONE", "text": "noted ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:37:03", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:17:43", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "@Fel1x_acc @JORDAN_ACC", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0706", "type": "request", "categories": [ "pay_request" ], "group_id": "1002560188081", "group_title": "📷 972 OLEKSII ZADOROZHNYI (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "OLEKSII ZADOROZHNYI", "trigger_text": "Активируйте карту плиз", "trigger_sender": "Oleksii Zadorozhnyi", "opened_at": "2026-05-22 18:24:02", "last_at": "2026-05-23 00:14:35", "last_signal_at": "2026-05-22 18:24:02", "resolved_at": null, "status": "open", "duration_hours": 5.84, "message_count": 14, "signal_count": 1, "participants": [ "Oleksii Zadorozhnyi", "Darcy", "Delroy", "Jordan PTI", "James", "Tommy Nix", "Tim Harrison" ], "timeline": [ { "timestamp": "2026-05-22 18:24:02", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "DRIVER_REQUEST", "text": "Активируйте карту плиз", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-22 18:24:14", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep @dracoFuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 18:24:18", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 18:25:04", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "aktivna na 30 gallonov brat", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 18:38:53", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "@Jordan_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 18:40:34", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "764 + tr # RS047514 Picked up by: OLEKSII ZADOROZHNYI Location: Wilton, ME Date: 05/22 Condition: good Docs: +", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-22 19:51:25", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #222 Amount: For a Full Tank Address: 400 Haynes Street Sturbridge Sturbridge , MA 01566 Interstate: I-84, Exit 3 Distance: 43 miles Map link: https://www.google", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-22 19:51:33", "sender": "James", "role": "dispatch", "label": "NONE", "text": "@oleksiizador lets refuel at this pilot brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:29:02", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "Load# 36837945 C/L:622 Dodge Rd, Charlton, MA 01507 Status: rolling 412 Miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-22 22:37:23", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "NONE", "text": "Active card, please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 22:37:34", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "@Jamesfuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 22:38:47", "sender": "James", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 22:38:55", "sender": "James", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-23 00:14:35", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Update for the load#36837945 Status: Rolling Current location: Southbury, CT, 06488 Miles left: 320", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0705", "type": "request", "categories": [ "info_request" ], "group_id": "1002560188081", "group_title": "📷 972 OLEKSII ZADOROZHNYI (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "OLEKSII ZADOROZHNYI", "trigger_text": "Я отправил, оно не может никак загрузиться", "trigger_sender": "Oleksii Zadorozhnyi", "opened_at": "2026-05-22 18:23:24", "last_at": "2026-05-22 18:23:35", "last_signal_at": "2026-05-22 18:23:24", "resolved_at": null, "status": "open", "duration_hours": 0.0, "message_count": 2, "signal_count": 1, "participants": [ "Oleksii Zadorozhnyi", "Jordan PTI" ], "timeline": [ { "timestamp": "2026-05-22 18:23:24", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "DRIVER_REQUEST", "text": "Я отправил, оно не может никак загрузиться", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-22 18:23:35", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "жду брат", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0704", "type": "request", "categories": [ "permission_request" ], "group_id": "1002722377043", "group_title": "🟡 1076 IBRAHIM ABDI (COMPANY DRIVER) - TBT EXPRESS INC", "driver": "IBRAHIM ABDI", "trigger_text": "Which one should I go", "trigger_sender": "Ibrahim Abdi", "opened_at": "2026-05-22 18:05:05", "last_at": "2026-05-22 20:38:28", "last_signal_at": "2026-05-22 18:05:05", "resolved_at": null, "status": "open", "duration_hours": 2.56, "message_count": 26, "signal_count": 1, "participants": [ "Ibrahim Abdi", "Support team", "John J.S", "Felix" ], "timeline": [ { "timestamp": "2026-05-22 18:05:05", "sender": "Ibrahim Abdi", "role": "driver", "label": "DRIVER_REQUEST", "text": "Which one should I go", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-22 18:05:18", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "on the live with broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 18:05:22", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "i will let u know", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 18:12:10", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "07954184", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 18:12:14", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "ticket number", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 18:12:23", "sender": "Ibrahim Abdi", "role": "driver", "label": "NONE", "text": "To where", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 18:16:41", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Southern Tire Mart at Pilot", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 18:16:50", "sender": "Ibrahim Abdi", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 18:21:30", "sender": "Ibrahim Abdi", "role": "driver", "label": "NONE", "text": "The lady is saying jbhunt have to call them", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 18:21:39", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "LMC", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 18:21:58", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "DID YOU GIVE THEM THE ORDER NUMBER ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 18:22:11", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "ticket number", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 18:22:40", "sender": "Ibrahim Abdi", "role": "driver", "label": "NONE", "text": "She said have jbhunt call", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 18:23:03", "sender": "Ibrahim Abdi", "role": "driver", "label": "NONE", "text": "They didn’t take ticket number from me", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 18:23:17", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 18:24:21", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "lemme reach them out", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 18:24:27", "sender": "Ibrahim Abdi", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:23:18", "sender": "John J.S", "role": "dispatch", "label": "NONE", "text": "JB HUNT Load# 7VP6843 ==================== PU Location : Menasha Packaging Meed45 112 Truman Drive Edison ,mi, NJ 08817 05/23 13:00 PM ⚠️ LIVE ==================== DEL Location : Kenvue/dhl -", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:23:31", "sender": "John J.S", "role": "dispatch", "label": "NONE", "text": "Ibrahim brother pls make sure its your next load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:24:16", "sender": "Ibrahim Abdi", "role": "driver", "label": "NONE", "text": "It’s been almost 2 hours and road service is not here yet is jbhunt paying detention because they wasting my time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:24:32", "sender": "Ibrahim Abdi", "role": "driver", "label": "NONE", "text": "Ok thx", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:25:16", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "brother lets see how many hours we will spend here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:37:01", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "all good now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:37:28", "sender": "Ibrahim Abdi", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:38:24", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "perfect", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:38:28", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "be safe", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0703", "type": "request", "categories": [ "contact_request" ], "group_id": "1003349609058", "group_title": "🟢 822 JEAN WILLY PIERRE (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "JEAN WILLY PIERRE", "trigger_text": "Call me please", "trigger_sender": "jean willy pierre", "opened_at": "2026-05-22 17:50:40", "last_at": "2026-05-22 21:03:42", "last_signal_at": "2026-05-22 20:26:06", "resolved_at": "2026-05-22 21:03:42", "status": "resolved", "duration_hours": 3.22, "message_count": 18, "signal_count": 3, "participants": [ "jean willy pierre", "Update Team", "Ryan Clark", "Ali fleet", "Dean", "Hardy" ], "timeline": [ { "timestamp": "2026-05-22 17:50:40", "sender": "jean willy pierre", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call me please", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-22 17:51:35", "sender": "jean willy pierre", "role": "driver", "label": "NONE", "text": "📞", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:53:30", "sender": "jean willy pierre", "role": "driver", "label": "NONE", "text": "Hello", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:53:46", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "@truckfleet_ali", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:53:47", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:53:51", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "@dean_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:54:15", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:56:13", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "talked will do oil change and replace airlines", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:13:08", "sender": "jean willy pierre", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call 📞 shop now please", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-22 19:13:27", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@truckfleet_ali", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:15:18", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "@dean_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:15:42", "sender": "Dean", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:19:32", "sender": "Dean", "role": "dispatch", "label": "NONE", "text": "called and talked", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:19:57", "sender": "jean willy pierre", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:26:06", "sender": "jean willy pierre", "role": "driver", "label": "DRIVER_REQUEST", "text": "Fleet call me please 🙏", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-22 20:26:13", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@dean_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:27:43", "sender": "Dean", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:03:42", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "called and talked ; approved for airlines", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0702", "type": "request", "categories": [ "permission_request" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "Can I get new seat installed please", "trigger_sender": "mario santos", "opened_at": "2026-05-22 17:48:38", "last_at": "2026-05-22 20:21:55", "last_signal_at": "2026-05-22 17:48:38", "resolved_at": "2026-05-22 20:21:55", "status": "resolved", "duration_hours": 2.55, "message_count": 18, "signal_count": 1, "participants": [ "mario santos", "Tom Hall", "ᴋᴇɴᴢᴏ", "Davron", ".", "Hardy" ], "timeline": [ { "timestamp": "2026-05-22 17:48:38", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can I get new seat installed please", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-22 18:09:54", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "What time is lunch over", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 18:26:21", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Team they want to give me new truck I have a lot miles on my truck", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 18:27:02", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "Thats good news. Maybe your current truck has more issues", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 18:37:11", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Yes it does", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 18:37:22", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Give me 20 30 Mins I will be ready to roll", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 18:39:17", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Team since I’m getting new truck I don’t need to switch out pre pass", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 18:51:48", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Where can I find safety department", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-22 18:52:08", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "@Kenzo_fleet @Will_Fleet2 @aaronsafetyy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 18:52:47", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "2nd floor", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:15:32", "sender": "Davron", "role": "dispatch", "label": "NONE", "text": "@choyxona2023 @Mirshod_88 @Franklin_FM @Michael_Oil_Samsara @Fuel_dep1 @PCS_dep @OscarAcc @Khamza_acc @jake_fleet_verizon @Mason_Safety", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:16:55", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "I have new binder for new truck", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:17:00", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Now just waiting on truc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:02:12", "sender": ".", "role": "dispatch", "label": "NONE", "text": "719 unit is sold, transponder removed @Mirshod_88 @Franklin_FM", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:03:42", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "truck is ready", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:04:13", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "called and informed driver", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:13:30", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Team can you update tablet to new truck please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:21:55", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "@RioDogg brother Please, make sure. Once truck is fixed, you pickup your empty trailer, and ready for the load", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0701", "type": "request", "categories": [ "pay_request" ], "group_id": "1003247482339", "group_title": "🟢 836 FILMON GEBREYTSADIK (COMPANY DRIVER) TBT EXPRESS", "driver": "FILMON GEBREYTSADIK", "trigger_text": "Activate card please", "trigger_sender": "Filmon Gebreytsadik", "opened_at": "2026-05-22 17:32:36", "last_at": "2026-05-22 21:22:26", "last_signal_at": "2026-05-22 17:32:36", "resolved_at": null, "status": "open", "duration_hours": 3.83, "message_count": 13, "signal_count": 1, "participants": [ "Filmon Gebreytsadik", "James Specter", "Delroy", "Alan Williams", "John Agzam" ], "timeline": [ { "timestamp": "2026-05-22 17:32:36", "sender": "Filmon Gebreytsadik", "role": "driver", "label": "DRIVER_REQUEST", "text": "Activate card please", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-22 17:32:40", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:34:55", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:13:52", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Load# 03-8995291 Update Status : Stopped Miles left : 329", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-22 21:00:51", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "Filmon what is your ETA?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:00:53", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "Filmon", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:13:24", "sender": "Filmon Gebreytsadik", "role": "driver", "label": "NONE", "text": "10-10;30", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:14:17", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:14:23", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "we need to be there by 10pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:14:27", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "they close at 10pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:14:38", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "you stopped from 2pm till 5pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:22:19", "sender": "Filmon Gebreytsadik", "role": "driver", "label": "NONE", "text": "I got you brother I will make it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:22:26", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "👍", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0700", "type": "request", "categories": [ "permission_request" ], "group_id": "1003979865169", "group_title": "🟢 🎀 1193 MESHIA MOORE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "MESHIA MOORE", "trigger_text": "What yard do I need to bring the trailer too??", "trigger_sender": "Tru Harris", "opened_at": "2026-05-22 17:23:55", "last_at": "2026-05-22 17:59:55", "last_signal_at": "2026-05-22 17:23:55", "resolved_at": null, "status": "open", "duration_hours": 0.6, "message_count": 25, "signal_count": 1, "participants": [ "Tru Harris", "Update Team", "Ali", "Driver Relationship John" ], "timeline": [ { "timestamp": "2026-05-22 17:23:55", "sender": "Tru Harris", "role": "unknown", "label": "DRIVER_REQUEST", "text": "What yard do I need to bring the trailer too??", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-22 17:24:09", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:24:11", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Is the office open tomorrow?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:24:47", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Kenzo_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:29:28", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Some kind of answer so I can map my route", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:31:56", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "With a loaded trailer not good to drop here will drop more in the dirt need a hard place", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:32:10", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "And is the office open tomorrow morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:33:12", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:34:19", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "till afternoon will be open", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:34:38", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:34:54", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Vincenz0_TD @Brody_TD i", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:39:06", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "ETA after 9pm is someone able to open the yard?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:40:21", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "are you gonna drop the trailer to the yard or what ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:44:22", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:44:41", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "we are going to reserve parking for trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:44:52", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:44:54", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "as you asked", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:44:59", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "And who is John", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:47:03", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Tell him to call again please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:48:07", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "who is he ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:49:29", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "He called me from y’all", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:50:59", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Drivers_Relationship", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:52:20", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "and when are you planning to hook the trailer back up ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:52:48", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Oh boo this my last day", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:59:55", "sender": "Driver Relationship John", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0699", "type": "request", "categories": [ "info_request" ], "group_id": "1003964975386", "group_title": "🟢 1334 ROBERTO CHARLES (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "ROBERTO CHARLES", "trigger_text": "I will need booking number to get in", "trigger_sender": "Roberto Charles", "opened_at": "2026-05-22 17:00:37", "last_at": "2026-05-22 21:07:30", "last_signal_at": "2026-05-22 17:00:37", "resolved_at": null, "status": "open", "duration_hours": 4.11, "message_count": 17, "signal_count": 1, "participants": [ "Roberto Charles", "Scott", "Ryan Clark", "Martin", "Vincenzo", "Ali" ], "timeline": [ { "timestamp": "2026-05-22 17:00:37", "sender": "Roberto Charles", "role": "driver", "label": "DRIVER_REQUEST", "text": "I will need booking number to get in", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-22 18:40:56", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 18:47:54", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Load# 554121904 Picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-22 19:18:48", "sender": "Roberto Charles", "role": "driver", "label": "NONE", "text": "10 minutes to arrive", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:34:22", "sender": "Roberto Charles", "role": "driver", "label": "NONE", "text": "I can’t block the entrance for too long", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:35:41", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "what you mean brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:35:46", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "what happened ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:36:13", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": ".", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:36:19", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "@Vincenz0_TD", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:36:27", "sender": "Vincenzo", "role": "dispatch", "label": "NONE", "text": "booking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:42:35", "sender": "Vincenzo", "role": "dispatch", "label": "NONE", "text": "Important information: Check in at the security gate and show your Truck Parking Club booking confirmation. Tell the guard you have a reservation at SEA-JET 35A. After entering, turn RIGHT and continu", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:43:00", "sender": "Vincenzo", "role": "dispatch", "label": "NONE", "text": "Receipt", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:00:48", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Vincenz0_TD @benjam11n", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:05:42", "sender": "Vincenzo", "role": "dispatch", "label": "NONE", "text": "I extended parking till Sunday", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:06:01", "sender": "Roberto Charles", "role": "driver", "label": "NONE", "text": "Yes sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:07:20", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Load# 8863246 PU-time: 05/26/2026 11:00 CDT PU-shipper: CAMPBELL SOUP SUPPLY COMPANY PU-address: 3215 N Main St Paris, TX 75460 Note: Live Load ————————————————————— DEL-time from: 05/27/2026 08:00", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-22 21:07:30", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "PO # [phone] PU# [phone]", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0698", "type": "request", "categories": [ "info_request" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "Where do I get prepass from", "trigger_sender": "mario santos", "opened_at": "2026-05-22 16:38:15", "last_at": "2026-05-22 22:11:10", "last_signal_at": "2026-05-22 17:45:53", "resolved_at": null, "status": "open", "duration_hours": 5.55, "message_count": 43, "signal_count": 2, "participants": [ "mario santos", "ᴋᴇɴᴢᴏ", "Tom Hall", "Billy Hopkins", "Sarah Smith", "Choyxona №1" ], "timeline": [ { "timestamp": "2026-05-22 16:38:15", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "Where do I get prepass from", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-22 16:38:31", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "from the office", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 16:38:36", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "where we will repair the truck", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 16:38:45", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Ok got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:12:17", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "I made it to the trailer drop off", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:13:04", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "@Brody_TD @benjam11n Please, team Reserve the driver's trailer. We will pick it up ourselves once it is done", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:20:19", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Yes once I’m done I will come get it once my truck is done with repairs", "signals": [ "issue:complaint_escalation" ], "is_resolution": false }, { "timestamp": "2026-05-22 17:20:56", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Headed to shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:28:00", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Headed to shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:38:40", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "I’m here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:38:50", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "@Will_Fleet2", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:38:56", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "cool", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:38:58", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "lets check in", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:39:04", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "after lunch they will check our truck", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:40:49", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:40:54", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Img going to go get pre pass", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:45:53", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "Where do I go for pre pass", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-22 17:46:32", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:46:40", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "to office brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:46:45", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "I’m in office", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:46:55", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "wait for about 15-20 minutes please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:46:58", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "they are on lunch", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:46:59", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:47:00", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:22:24", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "Tomorrow it is gonna even challenging, we wont have any time for excuses, please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:26:49", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Yes sir im ready to make money glad have new truck", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:27:03", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "You booking today or tomorrow", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:27:53", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "If you are ready to go, i would try to get you a load for today", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:28:03", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "picked up your trailer yet?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:31:43", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "No not ready have to move stuff out truck into new truck", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:32:00", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "once it is done, please, pickup your empty right away", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:32:09", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:32:22", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "leave your PS5 to the office, I will grab it )", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:33:47", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Your funny lol", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 22:05:19", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Tram can you you update tablet to new truck 928", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 22:05:29", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "@choyxona2023", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 22:06:38", "sender": "Choyxona №1", "role": "dispatch", "label": "NONE", "text": "Done", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 22:06:44", "sender": "Choyxona №1", "role": "dispatch", "label": "NONE", "text": "pls logout and login", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 22:06:55", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "What’s my username and password", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-22 22:11:10", "sender": "Choyxona №1", "role": "dispatch", "label": "NONE", "text": "username and password:mario97", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 3 }, { "case_id": "REQ-0697", "type": "request", "categories": [ "info_request" ], "group_id": "1003769147142", "group_title": "🟢 🎀 1184 SHEREE WALDON (COMPANY DRIVER) TBT EXPRESS", "driver": "SHEREE WALDON", "trigger_text": "I need order number", "trigger_sender": "Sheree Waldon", "opened_at": "2026-05-22 16:32:59", "last_at": "2026-05-22 17:49:13", "last_signal_at": "2026-05-22 16:32:59", "resolved_at": null, "status": "open", "duration_hours": 1.27, "message_count": 12, "signal_count": 1, "participants": [ "Sheree Waldon", "Support team", "Felix" ], "timeline": [ { "timestamp": "2026-05-22 16:32:59", "sender": "Sheree Waldon", "role": "driver", "label": "DRIVER_REQUEST", "text": "I need order number", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-22 16:33:28", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 16:44:04", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "Was it cancelled", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 16:44:44", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "PO NBR [phone] BOL [phone] CUST PO [phone] MBOL 77951938 JBORDERNBR 40587597", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 16:44:46", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": ".", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 16:44:54", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "PO NBR [phone] BOL [phone] CUST PO [phone] CUST PO 77951938 MBOL 77951938", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 16:44:59", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "SHIPID 77951938 ORGTRLNBR 800101 JBTRACKNBR AX3W70CSPN ORDEROWNER BALER", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 16:45:09", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "please check in with this PU numbers miss", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 16:45:16", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "load is not cancelled", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:34:34", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Sheree any news ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:47:59", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:49:13", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "ok we will wait for it", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0696", "type": "request", "categories": [ "fuel_request" ], "group_id": "1003959799927", "group_title": "🟡 1357 MEHTAB DAATLA (COMPANY DRIVER) TBT EXPRESS", "driver": "MEHTAB DAATLA", "trigger_text": "I Miss the truck stop where can get the fuel", "trigger_sender": "Mehtab Daatla", "opened_at": "2026-05-22 16:11:35", "last_at": "2026-05-22 22:10:10", "last_signal_at": "2026-05-22 16:11:35", "resolved_at": null, "status": "open", "duration_hours": 5.98, "message_count": 38, "signal_count": 1, "participants": [ "Mehtab Daatla", "draco", "Delroy", "James Specter", "Support team", "Alan Williams" ], "timeline": [ { "timestamp": "2026-05-22 16:11:35", "sender": "Mehtab Daatla", "role": "driver", "label": "DRIVER_REQUEST", "text": "I Miss the truck stop where can get the fuel", "signals": [ "request:fuel_request" ], "is_resolution": false }, { "timestamp": "2026-05-22 16:13:02", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 16:14:18", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #146 Amount: For a Full Tank Address: 995 US Route 9 Castleton-On-Hudson , NY 12033 Interstate: I-90, Exit 12 Distance: 24 miles Map link: https://www.google.com", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-22 16:14:19", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "her", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 16:42:20", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "At truck stop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 16:42:37", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Is card active", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 16:42:59", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 16:53:27", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 16:55:37", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Start to roll to del", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:03:05", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "brother, what is your ETA showing?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:03:54", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "451", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:04:05", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "got it,ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:04:36", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Np", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:02:36", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Slow down10 mins", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:02:44", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:11:11", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Eta 5.16", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:11:25", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "gotcha", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:16:53", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Break in 10 mins", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 20:17:35", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:22:12", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Got at drop of", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:22:26", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "At Check in", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:23:31", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Is there a empty need to be picked ?", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-22 21:24:02", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "great", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:24:12", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "yes JB hunt empty pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:24:35", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Ok. got it.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:35:12", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "JB HUNT Load# 7SE9231 ============ PU Location : Wayfair Cran 3 18 Hightstown Cranbury Station, Rd Cranbury, NJ 08512 05/22 22:00 PM - 22:30 PM ⚠️ LIVE ============ DEL Location : Wayfair 100", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:35:23", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Mehtabdaatla here is your next load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:42:16", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "CamScanner 05-22-2026 17.42 https://link.camscanner.com/93fY0yn2tt", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:43:04", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:58:59", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 22:06:48", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "is it empty trailer?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 22:06:57", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "could u look for another trailer?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 22:07:13", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "otherwise we might get late brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 22:07:14", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 22:09:32", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Found another its not 360", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 22:09:58", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "it works", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 22:10:05", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "pls check condition", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 22:10:10", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Ok got it", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0695", "type": "request", "categories": [ "info_request" ], "group_id": "1003903534738", "group_title": "🎀 883 SHELI ALLEN (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "SHELI ALLEN", "trigger_text": "Is there a gate here? Do I need a gate code?", "trigger_sender": "Sheli Allen", "opened_at": "2026-05-22 16:03:40", "last_at": "2026-05-22 19:51:41", "last_signal_at": "2026-05-22 16:03:40", "resolved_at": null, "status": "open", "duration_hours": 3.8, "message_count": 18, "signal_count": 1, "participants": [ "Sheli Allen", "Antony", "Brody", "Bob Hamilton", "Russell" ], "timeline": [ { "timestamp": "2026-05-22 16:03:40", "sender": "Sheli Allen", "role": "driver", "label": "DRIVER_REQUEST", "text": "Is there a gate here? Do I need a gate code?", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-22 16:04:01", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "did you already get empty ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 16:04:25", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "Still unloading", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 16:04:39", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "@Brody_TD", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 16:06:15", "sender": "Brody", "role": "office", "label": "NONE", "text": "yes lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 16:07:40", "sender": "Brody", "role": "office", "label": "NONE", "text": "no gate code", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 16:08:12", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "Ok, ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:00:05", "sender": "Bob Hamilton", "role": "dispatch", "label": "NONE", "text": "TRAILER DROP OFF ADDRESS: Lowe's Distribution Center 1301 W J F K Dr, North Vernon, IN 47265", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:00:59", "sender": "Bob Hamilton", "role": "dispatch", "label": "NONE", "text": "Sheli we will drop the trailer here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:27:34", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:27:46", "sender": "Bob Hamilton", "role": "dispatch", "label": "NONE", "text": "pls proceed here to drop the trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 17:27:53", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "Load# 8903545 - completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-22 18:33:30", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "Now bobtail back to shop?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 18:34:04", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "That 6.5hrs with no load?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 18:34:56", "sender": "Bob Hamilton", "role": "dispatch", "label": "NONE", "text": "yes miss, we were told so, truck is need to be diagnosed first", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 18:59:28", "sender": "Russell", "role": "dispatch", "label": "NONE", "text": "Sheli office address mam", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:29:56", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "Got it, ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:51:41", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "I’m exhausted. I had to stop & rest.", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0694", "type": "request", "categories": [ "fuel_request" ], "group_id": "1003247482339", "group_title": "🟢 836 FILMON GEBREYTSADIK (COMPANY DRIVER) TBT EXPRESS", "driver": "FILMON GEBREYTSADIK", "trigger_text": "Need fuel stop", "trigger_sender": "Filmon Gebreytsadik", "opened_at": "2026-05-22 15:56:09", "last_at": "2026-05-22 15:58:05", "last_signal_at": "2026-05-22 15:56:09", "resolved_at": null, "status": "open", "duration_hours": 0.03, "message_count": 5, "signal_count": 1, "participants": [ "Filmon Gebreytsadik", "James Specter", "Delroy" ], "timeline": [ { "timestamp": "2026-05-22 15:56:09", "sender": "Filmon Gebreytsadik", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need fuel stop", "signals": [ "request:fuel_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-22 15:56:14", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 15:56:23", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 15:57:59", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J US Dealer #549 Amount: For a Full Tank Address: 125 Plaza Lane Mt Airy , NC 27030 Interstate: I-77, Exit 100 Distance: 101 miles Map link: https://www.google.com/maps/sear", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-22 15:58:05", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Filmon lets refuel at this fuel stop brother", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0693", "type": "request", "categories": [ "info_request" ], "group_id": "1002534433483", "group_title": "🟢 1329 MAXAMED GULED (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "MAXAMED GULED", "trigger_text": "So where should I fixed", "trigger_sender": "maxamed guled", "opened_at": "2026-05-22 15:13:50", "last_at": "2026-05-22 15:13:50", "last_signal_at": "2026-05-22 15:13:50", "resolved_at": "2026-05-22 15:13:50", "status": "resolved", "duration_hours": 0.0, "message_count": 1, "signal_count": 1, "participants": [ "maxamed guled" ], "timeline": [ { "timestamp": "2026-05-22 15:13:50", "sender": "maxamed guled", "role": "driver", "label": "DRIVER_REQUEST", "text": "So where should I fixed", "signals": [ "request:info_request", "request:permission_request" ], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0692", "type": "request", "categories": [ "load_request" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "After load going to office @TomHall_95 don’t book any loads for the day", "trigger_sender": "mario santos", "opened_at": "2026-05-22 13:53:57", "last_at": "2026-05-22 16:38:01", "last_signal_at": "2026-05-22 14:02:32", "resolved_at": null, "status": "open", "duration_hours": 2.73, "message_count": 18, "signal_count": 2, "participants": [ "mario santos", "Antony", "ᴋᴇɴᴢᴏ", "Billy Hopkins", "Tom Hall" ], "timeline": [ { "timestamp": "2026-05-22 13:53:57", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "After load going to office @TomHall_95 don’t book any loads for the day", "signals": [ "request:load_request" ], "is_resolution": false }, { "timestamp": "2026-05-22 13:59:28", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 14:00:43", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "Load# 8890808 - completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-22 14:01:09", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "@Kenzo_fleet pls send him instructions", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 14:01:51", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "I already have it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 14:01:54", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Headed that way", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 14:01:56", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "cool", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 14:02:02", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "let us know once you drop the trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 14:02:12", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "I will", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 14:02:32", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "@TomHall_95 and @billyhopkins95 don’t book any loads for the day .", "signals": [ "request:load_request" ], "is_resolution": false }, { "timestamp": "2026-05-22 14:02:41", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "why ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 14:02:46", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "truck still not ready ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 14:03:10", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "he is coming now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 14:03:13", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "I’m headed to shop now and I don’t know how long it will be . When I’m done I will let team now", "signals": [ "issue:complaint_escalation" ], "is_resolution": false }, { "timestamp": "2026-05-22 14:11:28", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "What is your trailer number?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 14:11:43", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "9232", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 16:37:56", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Going to drop off trailer than head to shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 16:38:01", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0691", "type": "request", "categories": [ "parking_request" ], "group_id": "1003964975386", "group_title": "🟢 1334 ROBERTO CHARLES (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "ROBERTO CHARLES", "trigger_text": "I need parking for 2 night close by", "trigger_sender": "Roberto Charles", "opened_at": "2026-05-22 12:38:23", "last_at": "2026-05-22 16:59:10", "last_signal_at": "2026-05-22 16:46:53", "resolved_at": null, "status": "open", "duration_hours": 4.35, "message_count": 26, "signal_count": 2, "participants": [ "Roberto Charles", "Ryan Clark", "Update Team", "Ali", "Scott", "Vincenzo" ], "timeline": [ { "timestamp": "2026-05-22 12:38:23", "sender": "Roberto Charles", "role": "driver", "label": "DRIVER_REQUEST", "text": "I need parking for 2 night close by", "signals": [ "request:parking_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-22 12:38:39", "sender": "Roberto Charles", "role": "driver", "label": "NONE", "text": "Tonight", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 12:51:36", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Roberto Gm brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 12:51:39", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "checked in ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 13:10:45", "sender": "Roberto Charles", "role": "driver", "label": "NONE", "text": "Dock 3", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 13:11:00", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "keep us posted pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 13:33:50", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Roberto GM", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 13:33:55", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "unloading boss ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 14:09:15", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 14:09:57", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Load# 8908339 Delivered", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-22 16:40:09", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Roberto Checked in bro ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 16:46:25", "sender": "Roberto Charles", "role": "driver", "label": "NONE", "text": "Dock 2", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 16:46:31", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "good", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 16:46:39", "sender": "Roberto Charles", "role": "driver", "label": "NONE", "text": "Loading", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 16:46:53", "sender": "Roberto Charles", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please need a parking", "signals": [ "request:parking_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-22 16:47:25", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "for what are you going to home ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 16:49:01", "sender": "Roberto Charles", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 16:49:01", "sender": "Roberto Charles", "role": "driver", "label": "NONE", "text": "Yes After PU I wil start rolling Sunday morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 16:49:24", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "so need parking for trailer right ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 16:49:29", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "or truck also", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 16:49:44", "sender": "Roberto Charles", "role": "driver", "label": "NONE", "text": "Only trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 16:50:27", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Vincenz0_TD @Brody_TD can we find parking please ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 16:51:06", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@safety_wade", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 16:57:39", "sender": "Vincenzo", "role": "dispatch", "label": "NONE", "text": "are you gonna drop trl here?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 16:57:53", "sender": "Roberto Charles", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 16:59:10", "sender": "Vincenzo", "role": "dispatch", "label": "NONE", "text": "ok, pls let us know 5 min before arriving here. We'll book the spot for trl", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0690", "type": "request", "categories": [ "permission_request" ], "group_id": "1003663497514", "group_title": "🟢 1178 DARREN SAINT LOUIS (COMPANY DRIVER) TBT EXPRESS", "driver": "DARREN SAINT LOUIS", "trigger_text": "Can I go to this one", "trigger_sender": "Darren Saint Louis", "opened_at": "2026-05-22 04:03:24", "last_at": "2026-05-22 04:07:19", "last_signal_at": "2026-05-22 04:03:24", "resolved_at": null, "status": "open", "duration_hours": 0.07, "message_count": 16, "signal_count": 1, "participants": [ "Darren Saint Louis", "Garry", "Martin" ], "timeline": [ { "timestamp": "2026-05-22 04:03:24", "sender": "Darren Saint Louis", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can I go to this one", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-22 04:03:25", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "Hello Darren brother How is it going?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 04:03:31", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "noo", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 04:03:39", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "its on your back", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 04:03:45", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "for 40 miles we cant do it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 04:03:50", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "No good", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 04:04:14", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Ok I'll go to TA then", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 04:04:29", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Check the group", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 04:04:31", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "our card possibly wont work", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 04:04:33", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 04:04:45", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "we already send even gas station u still missing it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 04:05:03", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "and rn u wanna to go back for 40 miles and u saying its good ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 04:05:36", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Yow did I told you I want to go back", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 04:06:09", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": ".", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 04:06:12", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "I didn't know if it was on my way back", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 04:07:19", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "No good, I was mean not a good option to go back", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0689", "type": "request", "categories": [ "eld_request" ], "group_id": "1003615753745", "group_title": "🟢 1215 RAJAB HASSAN (COMPANY DRIVER) – TBT EXPRESS INC", "driver": "RAJAB HASSAN", "trigger_text": "Hello, I need hours to roll.", "trigger_sender": "Rajab Hassan", "opened_at": "2026-05-22 03:08:49", "last_at": "2026-05-22 06:41:56", "last_signal_at": "2026-05-22 03:08:49", "resolved_at": null, "status": "open", "duration_hours": 3.55, "message_count": 8, "signal_count": 1, "participants": [ "Rajab Hassan", "Support team", "Garry", "Martin" ], "timeline": [ { "timestamp": "2026-05-22 03:08:49", "sender": "Rajab Hassan", "role": "driver", "label": "DRIVER_REQUEST", "text": "Hello, I need hours to roll.", "signals": [ "request:eld_request" ], "is_resolution": false }, { "timestamp": "2026-05-22 03:08:54", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 05:26:25", "sender": "Rajab Hassan", "role": "driver", "label": "NONE", "text": "I missed fuel exit. Can you re route me. Thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 05:27:06", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "@martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 05:27:13", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "why u missed ot ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 05:27:45", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J Travel Center #1056 Amount: For a 50 gallons Address: 14896 State Route 49 Edon , OH 43518 Interstate: I-90, Exit OH-49 Distance: 137 miles Map link: https://www.google.com", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-22 05:27:49", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Rajab new address", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 06:41:56", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "Load# 2245660 Update Status : Rolling Miles left to the receiver: 183", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0688", "type": "request", "categories": [ "info_request" ], "group_id": "1003663497514", "group_title": "🟢 1178 DARREN SAINT LOUIS (COMPANY DRIVER) TBT EXPRESS", "driver": "DARREN SAINT LOUIS", "trigger_text": "Send the trailer number please", "trigger_sender": "Darren Saint Louis", "opened_at": "2026-05-22 03:00:48", "last_at": "2026-05-22 07:31:04", "last_signal_at": "2026-05-22 04:13:52", "resolved_at": null, "status": "open", "duration_hours": 4.5, "message_count": 49, "signal_count": 2, "participants": [ "Darren Saint Louis", "Alan Williams", "Martin", "Brody", "Support team", "Garry" ], "timeline": [ { "timestamp": "2026-05-22 03:00:48", "sender": "Darren Saint Louis", "role": "driver", "label": "DRIVER_REQUEST", "text": "Send the trailer number please", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-22 03:00:53", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Customer Number 512909 BOL # FL00545137 Pickup # ITFG 623587 Trailer # 623587", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 03:01:02", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "pls accept tracking as well", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 03:08:59", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "#missed", "signals": [ "template:status_tag" ], "is_resolution": false }, { "timestamp": "2026-05-22 03:09:12", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Darren Why u missed again bro ??", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 03:45:03", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "@walcott_td1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 03:45:13", "sender": "Brody", "role": "office", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 03:46:18", "sender": "Brody", "role": "office", "label": "NONE", "text": "sir send video for brakes / tires and documents also pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 03:49:29", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Do you know what time it is", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 03:49:44", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "11:00 pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 03:50:56", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Go sit somewhere, send you a pic of the brake", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 03:52:02", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 03:53:06", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "only one page brother?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 03:53:23", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Yep", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 03:53:31", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "copy that, have a safe trip", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 03:54:01", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Send the fuel location please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 03:56:58", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Fuel ⛽ location please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 03:57:07", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "I need to start rolling", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-22 03:57:07", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "LMC", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 03:58:14", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "4610 Kansas Ave, Kansas City, KS 66106", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 03:58:26", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Darren nearest gas station on the way", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 03:58:31", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "https://maps.app.goo.gl/pYMy1Fn3HqZwoYzB9", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 03:59:23", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Please send me pilot bro", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-22 03:59:53", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "u already missed a pilot bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 03:59:56", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "I'm not going to make two stops", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 03:59:59", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "and a gas station too", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 04:00:17", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "I need to make just one stop", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-22 04:00:24", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "the nearest pilot 178 miles", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 04:00:47", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "so we already gave u for a full tank", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 04:00:52", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 04:00:52", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "but u still missing", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 04:01:43", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "1944 N 9th St, Salina, KS 67401", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 04:01:43", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Nah you lying", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 04:02:11", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "what", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 04:02:36", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "1944 N 9th St, Salina, KS 67401", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 04:02:44", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": ".", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 04:02:54", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Here's a pilot truck stop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 04:13:52", "sender": "Darren Saint Louis", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please send a closer address", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-22 04:14:34", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Eld doesn't have any spare time to add for me", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 07:31:04", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "Load# TR-[phone]-01 Update Status : Stopped Miles left to the receiver: 1183 Location: Sapp Bros. Certified Scale, 1917 Lacy Dr, Junction City, KS 66441, United States", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 9 }, { "case_id": "REQ-0687", "type": "request", "categories": [ "home_time" ], "group_id": "1003227964972", "group_title": "🟢 1190 ROBERTO MIRELES (COMPANY DRIVER) - TBT EXPRESS INC", "driver": "ROBERTO MIRELES", "trigger_text": "I did. And they said no. I couldn’t take the rest of the day off. I’m tired I need groceries and I need to wash. But that’s not important. The next load is", "trigger_sender": "Roberto Mireles", "opened_at": "2026-05-22 02:13:29", "last_at": "2026-05-22 02:18:51", "last_signal_at": "2026-05-22 02:13:29", "resolved_at": null, "status": "open", "duration_hours": 0.09, "message_count": 4, "signal_count": 1, "participants": [ "Roberto Mireles", "Alan Williams" ], "timeline": [ { "timestamp": "2026-05-22 02:13:29", "sender": "Roberto Mireles", "role": "driver", "label": "DRIVER_REQUEST", "text": "I did. And they said no. I couldn’t take the rest of the day off. I’m tired I need groceries and I need to wash. But that’s not important. The next load is", "signals": [ "issue:complaint_escalation", "request:home_time" ], "is_resolution": false }, { "timestamp": "2026-05-22 02:15:48", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "next load was long miles load but we need to talk with real times , also it will take time to get unloaded", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 02:16:12", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "then what time you will be up ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 02:18:51", "sender": "Roberto Mireles", "role": "driver", "label": "NONE", "text": "I asked for a load for Saturday morning or a load I can pick up Friday then go to the house to wash and get groceries and get rest since I only live 75 miles from the receiver. But I was told no.", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0686", "type": "request", "categories": [ "info_request" ], "group_id": "1003871791251", "group_title": "🟢 1313 JAYMIREN JENKINS (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "JAYMIREN JENKINS", "trigger_text": "Need pick up number", "trigger_sender": "Jaymiren Jenkins", "opened_at": "2026-05-22 00:11:12", "last_at": "2026-05-22 04:18:02", "last_signal_at": "2026-05-22 00:11:12", "resolved_at": null, "status": "open", "duration_hours": 4.11, "message_count": 9, "signal_count": 1, "participants": [ "Jaymiren Jenkins", "Nolan Hunt", "Martin" ], "timeline": [ { "timestamp": "2026-05-22 00:11:12", "sender": "Jaymiren Jenkins", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need pick up number", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-22 00:11:23", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 00:12:20", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "[phone]", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 00:12:47", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Customer Ref # 2319 Notes 2 [phone] Reference # 1410027 Reference #2 BP148629 Reference # 6110468 Reference # 1010462 Shipment ID 543722319", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 00:29:21", "sender": "Jaymiren Jenkins", "role": "driver", "label": "NONE", "text": "At dock", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 02:13:55", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 02:20:24", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Load# 8908950 picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-22 04:17:54", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #071 Amount: For a Full Tank Address: 7001 Highway 21 Port Wentworth , GA 31407 Interstate: I-95, Exit 109 Distance: 55 miles Map link: https://www.google.com/ma", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-22 04:18:02", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Jaymiren lets refuel at this pilot brother nn", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0685", "type": "request", "categories": [ "contact_request" ], "group_id": "1003663497514", "group_title": "🟢 1178 DARREN SAINT LOUIS (COMPANY DRIVER) TBT EXPRESS", "driver": "DARREN SAINT LOUIS", "trigger_text": "Call me", "trigger_sender": "Darren Saint Louis", "opened_at": "2026-05-21 23:19:04", "last_at": "2026-05-22 19:43:43", "last_signal_at": "2026-05-22 14:12:49", "resolved_at": null, "status": "open", "duration_hours": 20.41, "message_count": 41, "signal_count": 3, "participants": [ "Darren Saint Louis", "Support team", "Alan Williams", "Ethan", "Martin", "draco", "Felix", "JORDAN", "Ali fleet", "Delroy" ], "timeline": [ { "timestamp": "2026-05-21 23:19:04", "sender": "Darren Saint Louis", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call me", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-21 23:20:05", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Hello", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 23:20:17", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 23:24:10", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "called and explained about the bobtail out", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 23:59:45", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Different location to pick up the empty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 23:59:52", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "how many miles?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 00:00:20", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Will send you in a min", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 00:00:27", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "copy ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 00:02:07", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "cop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 00:02:09", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Please add", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-22 00:02:21", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "sure, @Felix_tbt will add", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 00:57:10", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "@Ethan_td", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 01:03:06", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Please note", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-22 01:03:17", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 01:07:55", "sender": "Ethan", "role": "dispatch", "label": "NONE", "text": "Send trailer tires surface / brakes / inside video and docs as well pls, without docs we can not roll", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 01:49:51", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Please accept tracking as well Darren", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 02:35:15", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Amount: For 40 gallons Flatland RV Park Address: 2200 N Buckeye Ave, Abilene, KS 67410 Interstate: I-70, exit 275 map link: https://maps.app.goo.gl/57wLY1ACVubkUzEv5", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-22 02:35:49", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Darren brother u missed given fuel stop we have to refuel at this gas station fuel card works here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 11:47:29", "sender": "Darren Saint Louis", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please give me a call", "signals": [ "request:contact_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-22 11:47:37", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 11:47:39", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "I need to pay", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-22 12:16:04", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Fel1x_acc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 12:17:50", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "I got my wife associated with the accounting I need to replace the money back today", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 12:18:14", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "Gm brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 12:18:25", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "accounting will come to the office soon", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 12:18:34", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "and also do not miss fuel stations", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 12:23:16", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Please bro fuel after pu", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-22 14:12:49", "sender": "Darren Saint Louis", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you call me", "signals": [ "request:contact_request", "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-22 14:13:00", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 14:15:11", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Fel1x_acc can you call to the driver pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 14:19:47", "sender": "JORDAN", "role": "dispatch", "label": "NONE", "text": "reaching out", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 14:24:07", "sender": "JORDAN", "role": "dispatch", "label": "NONE", "text": "@truckfleet_ali @Tony_fleet1 @Hardy_fleet team can we zelle it to driver ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 14:25:57", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 14:29:07", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "7.67+243.87=251,54$", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 14:29:10", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "working on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 14:49:40", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "reimbursed", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 15:11:46", "sender": "JORDAN", "role": "dispatch", "label": "NONE", "text": "ty brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 15:45:23", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Please unlock the fuel ⛽ card", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-22 15:45:45", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 19:43:43", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Load# TR-[phone]-01 Update Status : Rolling Miles left : 796", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 1 }, { "case_id": "REQ-0684", "type": "request", "categories": [ "pay_request" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "Can I get $100 cash advance", "trigger_sender": "mario santos", "opened_at": "2026-05-21 22:50:19", "last_at": "2026-05-22 04:48:38", "last_signal_at": "2026-05-21 22:50:19", "resolved_at": null, "status": "open", "duration_hours": 5.97, "message_count": 10, "signal_count": 1, "participants": [ "mario santos", "Delroy", "Sarah Smith", "Eddie Johnson" ], "timeline": [ { "timestamp": "2026-05-21 22:50:19", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can I get $100 cash advance", "signals": [ "request:pay_request", "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-21 22:50:28", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Just take it out my check", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 22:53:41", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Team", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 22:53:51", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "@MADDY_ACC", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 22:54:29", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Turn on fuel card", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 22:57:08", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 23:49:34", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "Update for the load # 8890808 Current location: 3001 Milwaukee Rd, Beloit, WI 53511 Status: rolling Miles: 26", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-21 23:49:49", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Going to loves", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 02:48:05", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "Update for the load # 8890808 Current location: 2073 Sheridan Springs Rd, Burlington, WI 53105 Status: stopped Miles: 48", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-22 04:48:38", "sender": "Eddie Johnson", "role": "dispatch", "label": "NONE", "text": "Update on the load # 8890808 Loc: Edwards Blvd, Lake Geneva, WI 53147 Sts: Stopped 48 mi to receiver We will keep you posted", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0683", "type": "request", "categories": [ "eld_request" ], "group_id": "1003682147308", "group_title": "🟢 1297 PATRICK LIBATA (COMPANY DRIVER) TBT EXPRESS", "driver": "PATRICK LIBATA", "trigger_text": "Need hours", "trigger_sender": "Patrick Libata Samba", "opened_at": "2026-05-21 22:05:17", "last_at": "2026-05-22 21:39:43", "last_signal_at": "2026-05-22 21:39:38", "resolved_at": null, "status": "open", "duration_hours": 23.57, "message_count": 19, "signal_count": 3, "participants": [ "Patrick Libata Samba", "Alan Williams", "Garry", "Martin", "John Agzam", "James Specter", "Delroy" ], "timeline": [ { "timestamp": "2026-05-21 22:05:17", "sender": "Patrick Libata Samba", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need hours", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-21 22:05:21", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 01:14:03", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Load# 106876-01 Update Status : Stopped Miles left : 398", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-22 01:15:05", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "can you pls share your plan Patrick ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 01:15:21", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "what time are you going to start driving ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 01:48:58", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "called no response", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 08:17:32", "sender": "Patrick Libata Samba", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need hours", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-22 08:19:21", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 08:45:27", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #252 Amount: For a Full Tank Address: 600 W MO-92 Kearney , MO 64060 Interstate: I-35, Exit 26 Distance: 224 miles Map link: https://www.google.com/maps/search/?", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-22 08:45:38", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Patrick lets refuel from this pilot", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 09:19:25", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "Load# 106876-01 Update Status : Rolling Miles left to the receiver: 215", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-22 12:31:45", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "Load# 23066689 PU: 05/22/26 08:00 -15:00 Hilco 428 Peyton Street Emporia, KS 66801 Delivery: 05/23/26 10:00 Farris Wholesale 680 Gnat Pond Road Leighton, AL 35646 DH: 110 miles Loaded: 673 T", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-22 12:32:03", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "Load# 23066689 PU: 05/22/26 08:00 -15:00 Live load Hilco 428 Peyton Street Emporia, KS 66801 Delivery: 05/23/26 10:00 Live unload Farris Wholesale 680 Gnat Pond Road Leighton, AL 35646 DH: 1", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-22 12:42:04", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "Good morning Patrick brother How are u? What is your ETA showing?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 12:43:12", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "#missed", "signals": [ "template:status_tag" ], "is_resolution": false }, { "timestamp": "2026-05-22 12:58:12", "sender": "Patrick Libata Samba", "role": "driver", "label": "NONE", "text": "At the dock", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 12:58:20", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "noted,ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 21:39:38", "sender": "Patrick Libata Samba", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need hours", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-22 21:39:43", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0682", "type": "request", "categories": [ "fuel_request" ], "group_id": "1003751791410", "group_title": "🎀 1052 CANDICE BREWER (COMPANY DRIVER) ROBERTSON TRUCK", "driver": "CANDICE BREWER", "trigger_text": "Hello I need fuel I’m at a pilot now", "trigger_sender": "Candice Brewer", "opened_at": "2026-05-21 21:22:03", "last_at": "2026-05-22 01:24:01", "last_signal_at": "2026-05-21 21:22:03", "resolved_at": null, "status": "open", "duration_hours": 4.03, "message_count": 9, "signal_count": 1, "participants": [ "Candice Brewer", "Samuel ⛟", "Delroy" ], "timeline": [ { "timestamp": "2026-05-21 21:22:03", "sender": "Candice Brewer", "role": "driver", "label": "DRIVER_REQUEST", "text": "Hello I need fuel I’m at a pilot now", "signals": [ "request:fuel_request" ], "is_resolution": false }, { "timestamp": "2026-05-21 21:22:30", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "@delroy_diesel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 21:22:53", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "LMC", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 21:23:27", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "yes ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 21:24:30", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "How many gallons do I get", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 21:25:44", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "@delroy_diesel please advise", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 21:26:38", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "full tank", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 21:26:46", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "10-4", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 01:24:01", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "Load 23082089 Rolling Location 100 Long Bnd Dr, Carlisle, PA 17015 704 miles left to DLE", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0681", "type": "request", "categories": [ "info_request" ], "group_id": "1003959799927", "group_title": "🟡 1357 MEHTAB DAATLA (COMPANY DRIVER) TBT EXPRESS", "driver": "MEHTAB DAATLA", "trigger_text": "Need trlr number", "trigger_sender": "Mehtab Daatla", "opened_at": "2026-05-21 19:36:44", "last_at": "2026-05-22 02:17:07", "last_signal_at": "2026-05-21 20:43:11", "resolved_at": null, "status": "open", "duration_hours": 6.67, "message_count": 31, "signal_count": 2, "participants": [ "Mehtab Daatla", "James Specter", "Support team", "Ethan", "Wade" ], "timeline": [ { "timestamp": "2026-05-21 19:36:44", "sender": "Mehtab Daatla", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need trlr number", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-21 19:37:24", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 19:37:41", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Ok .", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 19:52:34", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 20:09:17", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Cant stop here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 20:09:31", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Going to truck stop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 20:43:04", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@Alan_Freight advise,pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 20:43:11", "sender": "Mehtab Daatla", "role": "driver", "label": "DRIVER_REQUEST", "text": "Any update?", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-21 20:43:15", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "HMKD 804881", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 20:43:22", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "pls check it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 20:43:36", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Ok .got that.ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 20:43:41", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "tyty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 21:00:23", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Ethan_td", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 21:04:16", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "CamScanner 05-21-2026 17.04 https://link.camscanner.com/97G5UrHxsI", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 21:08:27", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Need log hos", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-21 21:08:33", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 21:16:51", "sender": "Ethan", "role": "dispatch", "label": "NONE", "text": "Low brakes @sp_team_tbt pls inform the broker also request DOT inspection paper also", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 21:17:33", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "requesting now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 21:17:43", "sender": "Ethan", "role": "dispatch", "label": "NONE", "text": "Brother send trailer all lights on video pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 21:21:20", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "CamScanner 05-21-2026 17.19 https://link.camscanner.com/alpeheNQ4g", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 21:22:11", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 21:22:56", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 21:23:41", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "sir need picture pls @Mehtabdaatla", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 21:28:05", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Gtg", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 00:22:14", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Ok got it thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 01:15:10", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Update for the load# 7TW1225 Rolling 463 miles away from the DEL Current location:5059 I-86, Hinsdale, NY 14743", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-22 02:14:51", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "At truck stop going to take sb", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 02:15:36", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "you mean sleep?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 02:15:43", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 02:15:57", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "got you then we will you continue driver brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 02:17:07", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Ok.thank you.", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0680", "type": "request", "categories": [ "contact_request" ], "group_id": "1002641932462", "group_title": "🟡 📷 1253 BEN JOHNSON BALAN (COMPANY DRIVER) – TBT Express INC", "driver": "BEN JOHNSON BALAN", "trigger_text": "Text me please", "trigger_sender": "Benzoe", "opened_at": "2026-05-21 19:29:20", "last_at": "2026-05-21 20:48:46", "last_signal_at": "2026-05-21 19:29:20", "resolved_at": null, "status": "open", "duration_hours": 1.32, "message_count": 6, "signal_count": 1, "participants": [ "Benzoe", "Support team", "Sam PTI" ], "timeline": [ { "timestamp": "2026-05-21 19:29:20", "sender": "Benzoe", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Text me please", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-21 19:29:31", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "And not yet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 20:13:18", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Sam_fleeet @Ethan_td", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 20:16:23", "sender": "Sam PTI", "role": "dispatch", "label": "NONE", "text": "can he send full video from one picture we can not describe the condition", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 20:46:29", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Benzoe pls send full PTI for the trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 20:48:46", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0679", "type": "request", "categories": [ "info_request" ], "group_id": "1002534433483", "group_title": "🟢 1329 MAXAMED GULED (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "MAXAMED GULED", "trigger_text": "Can you check it please", "trigger_sender": "maxamed guled", "opened_at": "2026-05-21 18:47:57", "last_at": "2026-05-22 15:12:45", "last_signal_at": "2026-05-22 15:11:45", "resolved_at": "2026-05-22 15:12:45", "status": "resolved", "duration_hours": 20.41, "message_count": 40, "signal_count": 3, "participants": [ "maxamed guled", "Scott", "Ryan Clark", "Jack", "Delroy", "Ali", "Update Team" ], "timeline": [ { "timestamp": "2026-05-21 18:47:57", "sender": "maxamed guled", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you check it please", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-21 18:48:09", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:49:11", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Load# 3104585 Delivered", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-21 18:49:22", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "G2g right brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:49:32", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "yes brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:49:34", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "g2g", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 19:54:03", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "Tomorrow is Friday please find me a loud stop give me hard time please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 19:54:25", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "got it brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 19:55:59", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "working on it brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 20:15:16", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "Load# 554463931 PU-time from: 05/22/2026 11:00 CDT PU-time to: 05/22/2026 14:00 CDT PU-shipper: Pregis Grand Rapids MI PU-address: 1100 Hynes Ave Sw Ste B Grand Rapids, MI 49507 Note: Live Load ———", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-21 20:17:25", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "Thanks brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 20:34:58", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #029 Amount: For a Full Tank Address: 6900 Old U.S. 27 Fremont , IN 46737 Interstate: I-80/69, Exit 357 Distance: 0 miles Map link: https://www.google.com/maps/s", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-21 20:35:08", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "maxamed can you please refuel from where you are right now brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 13:58:22", "sender": "maxamed guled", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you send me the pick", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-22 13:58:33", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "Number starting", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 13:58:35", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "5", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 13:58:40", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "55", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 13:59:06", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "sending", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 13:59:12", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "554463931", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 13:59:36", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "Not this brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 13:59:43", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "152", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 13:59:57", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "Starting 152", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 14:00:00", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "Number", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 14:17:53", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 14:19:24", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "They are loading", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 14:19:49", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "He said when I get the green light I can leave", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 14:19:52", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 14:20:01", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "waiting for load and seal pic", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 14:20:18", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "I will send you the seal and loud picture", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 14:42:47", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "Iam going to the door", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 14:43:58", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "Can I close the door now send you the seal", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-22 14:44:37", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 14:48:25", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Load# 554463931 picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-22 14:49:17", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "G2g right brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 14:49:51", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "g2g", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 15:02:23", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "Pti inspection", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 15:02:52", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "@Sam_fleeet @Jordan_fleet @john_pti", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 15:11:45", "sender": "maxamed guled", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you send me", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-22 15:12:38", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "send what brother need coolant sensor ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-22 15:12:45", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "Small shops I can fixed this sensor", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0678", "type": "request", "categories": [ "home_time" ], "group_id": "1002534433483", "group_title": "🟢 1329 MAXAMED GULED (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "MAXAMED GULED", "trigger_text": "It's holiday coming on Monday I need to get a loud where I am going to California I need to go home there's eid coming and I need to renew my license and I need to see a doctor it's been 3 months I di", "trigger_sender": "maxamed guled", "opened_at": "2026-05-21 18:10:10", "last_at": "2026-05-21 18:47:46", "last_signal_at": "2026-05-21 18:47:08", "resolved_at": null, "status": "open", "duration_hours": 0.63, "message_count": 7, "signal_count": 2, "participants": [ "maxamed guled", "Ryan Clark", "Ali", "Scott" ], "timeline": [ { "timestamp": "2026-05-21 18:10:10", "sender": "maxamed guled", "role": "driver", "label": "DRIVER_REQUEST", "text": "It's holiday coming on Monday I need to get a loud where I am going to California I need to go home there's eid coming and I need to renew my license and I need to see a doctor it's been 3 months I di", "signals": [ "request:home_time" ], "is_resolution": false }, { "timestamp": "2026-05-21 18:11:27", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Yes brother already talked with ur dispatch", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:11:28", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "I need to talk to manager man", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-21 18:12:18", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "Brother u give me a hard time and my dispatch", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:14:08", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "for about going to home bro ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:47:08", "sender": "maxamed guled", "role": "driver", "label": "DRIVER_REQUEST", "text": "Yes brother going home", "signals": [ "request:home_time" ], "is_resolution": false }, { "timestamp": "2026-05-21 18:47:46", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0677", "type": "request", "categories": [ "home_time" ], "group_id": "1003799637751", "group_title": "🟡 1327 ALMAHI ALI (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "ALMAHI ALI", "trigger_text": "Home time", "trigger_sender": "Almahi Ali", "opened_at": "2026-05-21 17:58:21", "last_at": "2026-05-21 23:05:41", "last_signal_at": "2026-05-21 17:58:21", "resolved_at": null, "status": "open", "duration_hours": 5.12, "message_count": 3, "signal_count": 1, "participants": [ "Almahi Ali", "Vincent", "Nolan Hunt" ], "timeline": [ { "timestamp": "2026-05-21 17:58:21", "sender": "Almahi Ali", "role": "driver", "label": "DRIVER_REQUEST", "text": "Home time", "signals": [ "request:home_time" ], "is_resolution": false }, { "timestamp": "2026-05-21 19:16:50", "sender": "Vincent", "role": "dispatch", "label": "NONE", "text": "Load# 1869398 PU-time: 05/22/2026 12:00 CDT PU-shipper: SHIPPERS WAREHOUSE PU-address: 1005 W Winte Rgreen Road Hutchins, TX 75141 Note: Live Load ————————————————————— DEL-time: 05/23/2026 22:00 CD", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-21 23:05:41", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@Fel1x_acc", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0676", "type": "request", "categories": [ "permission_request" ], "group_id": "1003769147142", "group_title": "🟢 🎀 1184 SHEREE WALDON (COMPANY DRIVER) TBT EXPRESS", "driver": "SHEREE WALDON", "trigger_text": "I had to pull over to go over my settlement and can I get the information to whoever my attorney is on that ticket", "trigger_sender": "Sheree Waldon", "opened_at": "2026-05-21 17:43:27", "last_at": "2026-05-21 19:34:01", "last_signal_at": "2026-05-21 17:43:27", "resolved_at": null, "status": "open", "duration_hours": 1.84, "message_count": 4, "signal_count": 1, "participants": [ "Sheree Waldon", "Felix", "Wade", "Alan Williams" ], "timeline": [ { "timestamp": "2026-05-21 17:43:27", "sender": "Sheree Waldon", "role": "driver", "label": "DRIVER_REQUEST", "text": "I had to pull over to go over my settlement and can I get the information to whoever my attorney is on that ticket", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-21 17:45:56", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "@safety_wade", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 17:51:01", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "talked,informed claim department", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 19:34:01", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Load# 7TE4129 Update Status : Rolling Miles left : 311", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0675", "type": "request", "categories": [ "pay_request" ], "group_id": "1003865384525", "group_title": "817T TARSIS NDAYISHIMIYE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": null, "trigger_text": "Activate my fuel card", "trigger_sender": "Tarsis Ndayishimiye", "opened_at": "2026-05-21 17:10:13", "last_at": "2026-05-21 23:08:47", "last_signal_at": "2026-05-21 17:10:13", "resolved_at": null, "status": "open", "duration_hours": 5.98, "message_count": 13, "signal_count": 1, "participants": [ "Tarsis Ndayishimiye", "draco", "Marcus", "Dustin W", "Albert", "Brandon Adams" ], "timeline": [ { "timestamp": "2026-05-21 17:10:13", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Activate my fuel card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-21 17:10:21", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 17:10:32", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "ctive", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:42:55", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "@Fel1x_acc @JORDAN_ACC", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 19:18:55", "sender": "Dustin W", "role": "dispatch", "label": "NONE", "text": "Load# 23090053 Note: Live loading PU# [phone] PU# [phone] PU-time: 05/22 10:00 PU-address: Third 1871 Mykawa Rd, Pearland, TX 77581 ————————————————————— Note: Live unloading DEL-time: 05/", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-21 19:18:58", "sender": "Dustin W", "role": "dispatch", "label": "NONE", "text": "pls confirm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 19:19:01", "sender": "Dustin W", "role": "dispatch", "label": "NONE", "text": "load for tmrw", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 19:19:11", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Good", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 19:51:29", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "Update for the load # POW-13111618 Status : Rolling Current location : Springville, AL Miles left : 692", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-21 21:26:44", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "lemme call them", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 21:26:54", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 21:36:29", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "called and talked with driver, I will provide another shop tomorrow morning in order to fix the issue with trl tire", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 23:08:47", "sender": "Brandon Adams", "role": "dispatch", "label": "NONE", "text": "Update for the load# POW-13111618 Status: rolling Current location: I-20, Toomsuba, MS 39364 526 miles left to the delivery.", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0674", "type": "request", "categories": [ "info_request" ], "group_id": "1003837427210", "group_title": "🟢 🎀 1317 CHISOLM LATRESE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "CHISOLM LATRESE", "trigger_text": "@russell_safety can you call?", "trigger_sender": "LaTrese Chisolm", "opened_at": "2026-05-21 16:54:01", "last_at": "2026-05-21 17:22:02", "last_signal_at": "2026-05-21 16:54:01", "resolved_at": null, "status": "open", "duration_hours": 0.47, "message_count": 5, "signal_count": 1, "participants": [ "LaTrese Chisolm", "Russell", "Update Team" ], "timeline": [ { "timestamp": "2026-05-21 16:54:01", "sender": "LaTrese Chisolm", "role": "driver", "label": "DRIVER_REQUEST", "text": "@russell_safety can you call?", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-21 16:54:12", "sender": "Russell", "role": "dispatch", "label": "NONE", "text": "will call u later", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 16:54:17", "sender": "Russell", "role": "dispatch", "label": "NONE", "text": "im on hold with other driver now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 17:14:10", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Load# 580558 Rolling 905 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-21 17:22:02", "sender": "Russell", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0673", "type": "request", "categories": [ "appointment_request" ], "group_id": "1003247482339", "group_title": "🟢 836 FILMON GEBREYTSADIK (COMPANY DRIVER) TBT EXPRESS", "driver": "FILMON GEBREYTSADIK", "trigger_text": "They said delivery was rescheduled for tomorrow", "trigger_sender": "Filmon Gebreytsadik", "opened_at": "2026-05-21 16:42:11", "last_at": "2026-05-21 18:37:38", "last_signal_at": "2026-05-21 16:43:16", "resolved_at": "2026-05-21 18:37:38", "status": "resolved", "duration_hours": 1.92, "message_count": 18, "signal_count": 2, "participants": [ "Filmon Gebreytsadik", "James Specter", "John Agzam" ], "timeline": [ { "timestamp": "2026-05-21 16:42:11", "sender": "Filmon Gebreytsadik", "role": "driver", "label": "DRIVER_REQUEST", "text": "They said delivery was rescheduled for tomorrow", "signals": [ "request:appointment_request" ], "is_resolution": false }, { "timestamp": "2026-05-21 16:42:41", "sender": "Filmon Gebreytsadik", "role": "driver", "label": "NONE", "text": "They’re going to start unloading it today but finish it tomorrow", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 16:43:16", "sender": "Filmon Gebreytsadik", "role": "driver", "label": "DRIVER_REQUEST", "text": "They don’t have enough work since it was rescheduled for tomorrow", "signals": [ "request:appointment_request" ], "is_resolution": false }, { "timestamp": "2026-05-21 16:43:52", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "checking now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:11:38", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "Filmon hey brother, new appt is tomorrow at 6 AM, note, pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:34:32", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "Filmon bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:35:04", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "Unfortunately your appt has been rescheduled for 6 am tomorrow", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:35:07", "sender": "Filmon Gebreytsadik", "role": "driver", "label": "NONE", "text": "Yessir they are unloading some today and the rest tomorrow", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:35:19", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "$100 layover will be paid for you bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:35:28", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "it is not your mistake not brokers also", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:35:34", "sender": "Filmon Gebreytsadik", "role": "driver", "label": "NONE", "text": "Alright ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:36:04", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "i am looking option for tomorrow", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:36:08", "sender": "Filmon Gebreytsadik", "role": "driver", "label": "NONE", "text": "All good it happens", "signals": [ "negation" ], "is_resolution": false }, { "timestamp": "2026-05-21 18:36:10", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "Monday is holiday", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:36:18", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "Most loads delivery is tuesday", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:36:29", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "but trying to get something better for you my man", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:36:54", "sender": "Filmon Gebreytsadik", "role": "driver", "label": "NONE", "text": "For sure", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:37:38", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "Load# 136506 $100 detention has been approved @Fel1x_acc @JORDAN_ACC note, pls", "signals": [ "template:load_dispatch" ], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0672", "type": "request", "categories": [ "load_request" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "@TomHall_95 and @billyhopkins95 don’t book any load after . Going to shop", "trigger_sender": "mario santos", "opened_at": "2026-05-21 16:08:02", "last_at": "2026-05-21 19:12:24", "last_signal_at": "2026-05-21 16:08:02", "resolved_at": "2026-05-21 19:12:24", "status": "resolved", "duration_hours": 3.07, "message_count": 6, "signal_count": 1, "participants": [ "mario santos", "Tom Hall", "Antony", "Fuel Department" ], "timeline": [ { "timestamp": "2026-05-21 16:08:02", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "@TomHall_95 and @billyhopkins95 don’t book any load after . Going to shop", "signals": [ "request:load_request" ], "is_resolution": false }, { "timestamp": "2026-05-21 16:08:18", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "ok boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 16:11:31", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "Update for the load# 8890808 Status: Rolling Current location: I-65, Lebanon, IN 46052 274 miles left to the delivery", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-21 17:29:19", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #289 Amount: For a Full Tank Address: 3001 Milwaukee Road Beloit , WI 53511 Interstate: I-43/90/WI 81, Exit 185A Distance: 186 miles Map link: https://www.google", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-21 17:29:25", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "@RioDogg it should be on your way, pls get fuel from this pilot", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 19:12:24", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Is there any way we can push the old for tomorrow drop and I get the truck fixed now", "signals": [ "request:generic_ask" ], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0671", "type": "request", "categories": [ "info_request" ], "group_id": "1003720681214", "group_title": "🟢 1069 LUIS LUNA HERNANDEZ (COMPANY DRIVER) TBT EXPRESS INC", "driver": "LUIS LUNA HERNANDEZ", "trigger_text": "Send address", "trigger_sender": "Luis Luna", "opened_at": "2026-05-21 16:02:03", "last_at": "2026-05-21 16:51:58", "last_signal_at": "2026-05-21 16:02:03", "resolved_at": null, "status": "open", "duration_hours": 0.83, "message_count": 17, "signal_count": 1, "participants": [ "Luis Luna", "John Agzam", "James Specter" ], "timeline": [ { "timestamp": "2026-05-21 16:02:03", "sender": "Luis Luna", "role": "driver", "label": "DRIVER_REQUEST", "text": "Send address", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-21 16:02:35", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "please accept macropoint first", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 16:27:29", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "I changed phones, maybe that's why", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 16:27:57", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "you got a new number?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 16:28:00", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "Also, I turned off the tablet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 16:28:04", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "Nope", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 16:31:47", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "can you check", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 16:31:52", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "they sent macropoint", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 16:35:28", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "I'm not next to the truck. The tablet is inside the truck.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 16:35:49", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "(956)731-1886", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 16:36:00", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "is this tablet number?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 16:36:13", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "Ok, I was confused.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 16:36:28", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "haven’t received anything through message", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 16:48:16", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "I just received it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 16:49:00", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "Can you accept it and send screenshot please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 16:51:28", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "Thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 16:51:58", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "My bad, I just got confused.", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0670", "type": "request", "categories": [ "contact_request" ], "group_id": "1003837427210", "group_title": "🟢 🎀 1317 CHISOLM LATRESE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "CHISOLM LATRESE", "trigger_text": "Can you call me on the regular phone please when you do", "trigger_sender": "LaTrese Chisolm", "opened_at": "2026-05-21 15:45:31", "last_at": "2026-05-21 16:35:15", "last_signal_at": "2026-05-21 15:45:31", "resolved_at": null, "status": "open", "duration_hours": 0.83, "message_count": 7, "signal_count": 1, "participants": [ "LaTrese Chisolm", "Scott", "Ali", "JORDAN" ], "timeline": [ { "timestamp": "2026-05-21 15:45:31", "sender": "LaTrese Chisolm", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you call me on the regular phone please when you do", "signals": [ "request:contact_request", "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-21 15:45:58", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 16:22:53", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "LaTrese ma'am pls send the full PTI video once you have time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 16:34:22", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "Waiting on the call", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 16:34:34", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@JORDAN_ACC", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 16:34:54", "sender": "JORDAN", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 16:35:15", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "Please call on a phone number", "signals": [ "request:generic_ask" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0669", "type": "request", "categories": [ "load_request" ], "group_id": "1003959799927", "group_title": "🟡 1357 MEHTAB DAATLA (COMPANY DRIVER) TBT EXPRESS", "driver": "MEHTAB DAATLA", "trigger_text": "i need load going back to chicago", "trigger_sender": "Mehtab Daatla", "opened_at": "2026-05-21 15:35:32", "last_at": "2026-05-21 19:27:24", "last_signal_at": "2026-05-21 15:35:32", "resolved_at": null, "status": "open", "duration_hours": 3.86, "message_count": 21, "signal_count": 1, "participants": [ "Mehtab Daatla", "James Specter", "Wade", "Anthony" ], "timeline": [ { "timestamp": "2026-05-21 15:35:32", "sender": "Mehtab Daatla", "role": "driver", "label": "DRIVER_REQUEST", "text": "i need load going back to chicago", "signals": [ "request:load_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-21 15:36:02", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 15:36:15", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "I texted in group chat last night", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 17:47:27", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "Anything else??", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:23:21", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Sir Still couldnt get it.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:23:39", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@safety_wade", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:23:48", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Working on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:24:29", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Will send it asap", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:24:46", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "brother, what is your ETA showing?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:25:12", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "3 pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:25:31", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Stop at rest area.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:25:41", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "sure, got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:25:56", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Start to roll", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:26:07", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "thank u", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:26:53", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Np", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 19:23:38", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "What trlr number i am pu?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 19:25:12", "sender": "Anthony", "role": "dispatch", "label": "NONE", "text": "@specterjames", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 19:25:24", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 19:26:25", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "We have PU # [phone] only", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 19:26:54", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 19:27:24", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Ty", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0668", "type": "request", "categories": [ "info_request" ], "group_id": "1003751791410", "group_title": "🎀 1052 CANDICE BREWER (COMPANY DRIVER) ROBERTSON TRUCK", "driver": "CANDICE BREWER", "trigger_text": "I need a po number there saying they don’t have a load going to Walmart at that address", "trigger_sender": "Candice Brewer", "opened_at": "2026-05-21 14:34:31", "last_at": "2026-05-21 19:53:44", "last_signal_at": "2026-05-21 14:36:58", "resolved_at": null, "status": "open", "duration_hours": 5.32, "message_count": 34, "signal_count": 2, "participants": [ "Candice Brewer", "Allen Wilson", "cαmíllα", "Joseph", "Albert" ], "timeline": [ { "timestamp": "2026-05-21 14:34:31", "sender": "Candice Brewer", "role": "driver", "label": "DRIVER_REQUEST", "text": "I need a po number there saying they don’t have a load going to Walmart at that address", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-21 14:34:31", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "Thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 14:35:11", "sender": "Allen Wilson", "role": "office", "label": "NONE", "text": "did you check with this PO number ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 14:36:58", "sender": "Candice Brewer", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you check the address with the broker there saying it’s suppose to go to st James Missouri", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-21 14:37:10", "sender": "Allen Wilson", "role": "office", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 14:40:05", "sender": "Allen Wilson", "role": "office", "label": "NONE", "text": "alright", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 14:40:14", "sender": "Allen Wilson", "role": "office", "label": "NONE", "text": "we have just informed to broker and waiting for their response", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 15:08:13", "sender": "Allen Wilson", "role": "office", "label": "NONE", "text": "any news on your side ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 15:08:23", "sender": "Allen Wilson", "role": "office", "label": "NONE", "text": "Candice", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 15:08:31", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "The broker needs to say where it’s going", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 15:08:55", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "The info they have is at James Missouri not Georgia", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 15:09:12", "sender": "Allen Wilson", "role": "office", "label": "NONE", "text": "will let you as soon as get answer from broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 15:09:36", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "It’s been over 20 mins", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 15:16:36", "sender": "Allen Wilson", "role": "office", "label": "NONE", "text": "they are checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 15:16:40", "sender": "Allen Wilson", "role": "office", "label": "NONE", "text": "will let you know", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 15:19:43", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "There paper work says st James Missouri not Georgia", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 15:20:54", "sender": "Allen Wilson", "role": "office", "label": "NONE", "text": "let broker give some time to clear up the confusion with shipper, i will update you as soon as i get smth from broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 15:55:51", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "Paperwork will not say Georgia address", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 15:56:27", "sender": "Allen Wilson", "role": "office", "label": "NONE", "text": "Load# 23082089 has been picked up from first PU", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-21 16:52:34", "sender": "Allen Wilson", "role": "office", "label": "NONE", "text": "23 miles left till second PU", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 17:34:09", "sender": "Allen Wilson", "role": "office", "label": "NONE", "text": "did you check in ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:00:18", "sender": "Allen Wilson", "role": "office", "label": "NONE", "text": "the truck is at the 2nd shipper", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:02:00", "sender": "Allen Wilson", "role": "office", "label": "NONE", "text": "Candice did you check in ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:44:47", "sender": "Allen Wilson", "role": "office", "label": "NONE", "text": "any news Candice", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:51:45", "sender": "Allen Wilson", "role": "office", "label": "NONE", "text": "Called can't reach out", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 19:23:02", "sender": "Allen Wilson", "role": "office", "label": "NONE", "text": "🚚 Load# 23082089 has been picked up from second shipper", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-21 19:37:33", "sender": "Allen Wilson", "role": "office", "label": "NONE", "text": "@Tyler_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 19:37:35", "sender": "cαmíllα", "role": "dispatch", "label": "NONE", "text": "@Joseph_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 19:38:06", "sender": "Joseph", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 19:45:55", "sender": "Joseph", "role": "dispatch", "label": "NONE", "text": "#ptitruck : 1052 checked: 5/21 condition: good tr : KR211107 condition : abs issue", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-21 19:46:10", "sender": "Joseph", "role": "dispatch", "label": "NONE", "text": "@albert_fleet1 @Daniel_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 19:52:03", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 19:53:28", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "https://youtu.be/oa9CMhZO1Nk?si=ZMVWGG7c_GdQzmuf", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 19:53:44", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "Candice ma'am pls try to reset the ABS once you stop", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0667", "type": "request", "categories": [ "info_request" ], "group_id": "1003894998914", "group_title": "🟢 🎀1271 BREANNA MORRIS (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "BREANNA MORRIS", "trigger_text": "I just called. They are going to send me the info in a moment", "trigger_sender": "Breanna Morris", "opened_at": "2026-05-21 14:23:50", "last_at": "2026-05-21 19:15:42", "last_signal_at": "2026-05-21 14:23:50", "resolved_at": null, "status": "open", "duration_hours": 4.86, "message_count": 14, "signal_count": 1, "participants": [ "Breanna Morris", "Jack", "Scott", "draco", "Update Team", "Ali" ], "timeline": [ { "timestamp": "2026-05-21 14:23:50", "sender": "Breanna Morris", "role": "driver", "label": "DRIVER_REQUEST", "text": "I just called. They are going to send me the info in a moment", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-21 14:29:00", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "Load# 205895 PU-time from: 05/21/2026 08:00 EDT PU-time to: 05/21/2026 14:00 EDT PU-shipper: ABINGTON RELDAN METALS LLC PU-address: 550 Old Bordentown Road Fairless Hills, PA 19030 Note: Live Load", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-21 16:21:11", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Breanna brother pls send the full PTI video once you have time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 16:21:24", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:16:49", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #752 Amount: For a Full Tank Address: 1530 Rest Church Rd Winchester , VA 22624 Interstate: I-81 Exit 323 Distance: 232 miles Map link: https://www.google.com/maps/search/?", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-21 18:17:01", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "Breanna After PU lets refuel here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:26:00", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Pti video", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:27:12", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Whenever it finally sends through", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:27:26", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:33:08", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "I barely have a signal here so the video is taking forever but im checked in to the shipper and they are \"finding my load\" im just here waiting for them to figure that out", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:34:10", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "got it keep us posted", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:45:05", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@Sam_fleeet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 19:15:22", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Im backed in to a door finally", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 19:15:42", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "good", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0666", "type": "request", "categories": [ "contact_request" ], "group_id": "1002516426425", "group_title": "📷 781 LUD BLITZ WIDG PAYOUTE (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "LUD BLITZ WIDG PAYOUTE", "trigger_text": "Please call them", "trigger_sender": "Lud Blitz W Payoute", "opened_at": "2026-05-21 13:53:20", "last_at": "2026-05-21 13:56:43", "last_signal_at": "2026-05-21 13:53:20", "resolved_at": "2026-05-21 13:56:43", "status": "resolved", "duration_hours": 0.06, "message_count": 9, "signal_count": 1, "participants": [ "Lud Blitz W Payoute", "Brian" ], "timeline": [ { "timestamp": "2026-05-21 13:53:20", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please call them", "signals": [ "request:contact_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-21 13:53:30", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "They find the problem", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 13:53:40", "sender": "Brian", "role": "office", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 13:54:07", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "So he can get an approval", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 13:55:22", "sender": "Brian", "role": "office", "label": "NONE", "text": "he is getting estimate from dealer, radiator should be change", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 13:55:53", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "Okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 13:56:02", "sender": "Brian", "role": "office", "label": "NONE", "text": "he will call me back", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 13:56:35", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "Last time remember we were so to replace it in Laredo tx", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 13:56:43", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "Repaired instead", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0665", "type": "request", "categories": [ "info_request" ], "group_id": "1003227964972", "group_title": "🟢 1190 ROBERTO MIRELES (COMPANY DRIVER) - TBT EXPRESS INC", "driver": "ROBERTO MIRELES", "trigger_text": "I need a delivery number. Starts with a 56", "trigger_sender": "Roberto Mireles", "opened_at": "2026-05-21 13:17:57", "last_at": "2026-05-21 17:36:18", "last_signal_at": "2026-05-21 13:17:57", "resolved_at": null, "status": "open", "duration_hours": 4.31, "message_count": 13, "signal_count": 1, "participants": [ "Roberto Mireles", "Support team", "John J.S" ], "timeline": [ { "timestamp": "2026-05-21 13:17:57", "sender": "Roberto Mireles", "role": "driver", "label": "DRIVER_REQUEST", "text": "I need a delivery number. Starts with a 56", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-21 13:18:13", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 13:18:40", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Appointment # 56760", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 13:19:04", "sender": "Roberto Mireles", "role": "driver", "label": "NONE", "text": "Is that the only 56 number", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 13:19:34", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "what number is it ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 13:44:22", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 14:22:14", "sender": "Roberto Mireles", "role": "driver", "label": "NONE", "text": "Heading to next load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 16:08:29", "sender": "Roberto Mireles", "role": "driver", "label": "NONE", "text": "I need a 62 or 92 number", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-21 16:08:34", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 16:35:00", "sender": "John J.S", "role": "dispatch", "label": "NONE", "text": "@Dynamite_Bobby any news brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 17:35:46", "sender": "John J.S", "role": "dispatch", "label": "NONE", "text": "SPOT Load# S3959011 =============== PU Location : glendalewh 2575 US-206 Eastampton, NJ 08060 05/22 11:00- 13:30 PM ⚠️ LIVE =============== DEL Location : Sam's Club Travel 185 J M Tatum Indu", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 17:35:56", "sender": "John J.S", "role": "dispatch", "label": "NONE", "text": "@Dynamite_Bobby brother pls make sure its your next load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 17:36:18", "sender": "John J.S", "role": "dispatch", "label": "NONE", "text": "and we need to pu this load tmrw till 1 pm and delivery on monday morning", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0664", "type": "request", "categories": [ "fuel_request" ], "group_id": "1003530222198", "group_title": "🔴 1068 CARLO LEBRUN (COMPANY DRIVER) TBT EXPRESS", "driver": "CARLO LEBRUN", "trigger_text": "Need fuel", "trigger_sender": "carlo Lebrun", "opened_at": "2026-05-21 13:16:51", "last_at": "2026-05-21 19:16:50", "last_signal_at": "2026-05-21 13:16:51", "resolved_at": null, "status": "open", "duration_hours": 6.0, "message_count": 18, "signal_count": 1, "participants": [ "carlo Lebrun", "Support team", "draco", "Dale", "Mark" ], "timeline": [ { "timestamp": "2026-05-21 13:16:51", "sender": "carlo Lebrun", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need fuel", "signals": [ "request:fuel_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-21 13:16:59", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 13:17:11", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 13:18:35", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #210 Amount: For a Full Tank Address: 230 Route 17 South Mahwah Mahwah , NJ 07430 Interstate: Route 17 South Distance: 49 miles Map link: https://www.google.com/", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-21 13:18:40", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "lets refuel here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 14:13:15", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 14:13:43", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 14:14:09", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "can you check again it is for full tank", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 14:15:19", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "Yesterday you set-up it for 30 gallons", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 14:15:33", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "Did you fixing it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 14:15:36", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "it is for full no", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 14:15:56", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:25:20", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:59:23", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "Live load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:59:31", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:59:35", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "Drop trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 19:13:06", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "please get signed BOL", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 19:16:50", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "they didnt sign on papers ?", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0663", "type": "request", "categories": [ "load_request" ], "group_id": "1003530222198", "group_title": "🔴 1068 CARLO LEBRUN (COMPANY DRIVER) TBT EXPRESS", "driver": "CARLO LEBRUN", "trigger_text": "2i o'clock pm please next load you will looking for me i need a long miles", "trigger_sender": "carlo Lebrun", "opened_at": "2026-05-21 12:02:42", "last_at": "2026-05-21 12:05:30", "last_signal_at": "2026-05-21 12:02:42", "resolved_at": null, "status": "stale", "duration_hours": 0.05, "message_count": 4, "signal_count": 1, "participants": [ "carlo Lebrun", "Mark", "Support team" ], "timeline": [ { "timestamp": "2026-05-21 12:02:42", "sender": "carlo Lebrun", "role": "driver", "label": "DRIVER_REQUEST", "text": "2i o'clock pm please next load you will looking for me i need a long miles", "signals": [ "request:load_request" ], "is_resolution": false }, { "timestamp": "2026-05-21 12:02:57", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "yes will do sure", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 12:03:02", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "Thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 12:05:30", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "noted", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0662", "type": "request", "categories": [ "permission_request" ], "group_id": "1003903534738", "group_title": "🎀 883 SHELI ALLEN (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "SHELI ALLEN", "trigger_text": "Should I proceed on this run now?", "trigger_sender": "Sheli Allen", "opened_at": "2026-05-21 11:33:51", "last_at": "2026-05-21 11:38:02", "last_signal_at": "2026-05-21 11:33:51", "resolved_at": "2026-05-21 11:38:02", "status": "resolved", "duration_hours": 0.07, "message_count": 2, "signal_count": 1, "participants": [ "Sheli Allen", "Thomas" ], "timeline": [ { "timestamp": "2026-05-21 11:33:51", "sender": "Sheli Allen", "role": "driver", "label": "DRIVER_REQUEST", "text": "Should I proceed on this run now?", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-21 11:38:02", "sender": "Thomas", "role": "dispatch", "label": "NONE", "text": "yes, you are good to go", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0661", "type": "request", "categories": [ "pay_request" ], "group_id": "1003247482339", "group_title": "🟢 836 FILMON GEBREYTSADIK (COMPANY DRIVER) TBT EXPRESS", "driver": "FILMON GEBREYTSADIK", "trigger_text": "Activate card please", "trigger_sender": "Filmon Gebreytsadik", "opened_at": "2026-05-21 06:58:42", "last_at": "2026-05-21 12:24:32", "last_signal_at": "2026-05-21 06:58:42", "resolved_at": null, "status": "stale", "duration_hours": 5.43, "message_count": 13, "signal_count": 1, "participants": [ "Filmon Gebreytsadik", "Austin Pattinson", "𝓓𝓪𝓿𝓲𝓭", "Garry", "John Agzam", "James Specter" ], "timeline": [ { "timestamp": "2026-05-21 06:58:42", "sender": "Filmon Gebreytsadik", "role": "driver", "label": "DRIVER_REQUEST", "text": "Activate card please", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-21 06:58:51", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "@martin_fuel pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 07:30:39", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "we will send the repair receipt in the morning and need to get amount from broker be informed brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 07:31:25", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 09:56:48", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "Load# 136506 Update Status : Rolling Miles left to the receiver: 413", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-21 11:00:08", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "can we have it now?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 11:00:58", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "not yet when shops open we can get it coz they did after hours service", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 11:11:54", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "got it, let us know here brother once you get it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 11:59:45", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "Filmon Good morning are you rolling good?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 11:59:48", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "Can i have your ETA", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 11:59:57", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "so i can look another option", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 12:00:46", "sender": "Filmon Gebreytsadik", "role": "driver", "label": "NONE", "text": "Gm ETA 1pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 12:24:32", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "sure, thank u", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0660", "type": "request", "categories": [ "fuel_request" ], "group_id": "1002534433483", "group_title": "🟢 1329 MAXAMED GULED (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "MAXAMED GULED", "trigger_text": "Where should I get fuel brother", "trigger_sender": "maxamed guled", "opened_at": "2026-05-21 06:39:27", "last_at": "2026-05-21 08:33:08", "last_signal_at": "2026-05-21 06:39:27", "resolved_at": null, "status": "stale", "duration_hours": 1.89, "message_count": 8, "signal_count": 1, "participants": [ "maxamed guled", "Nolan Hunt", "Martin" ], "timeline": [ { "timestamp": "2026-05-21 06:39:27", "sender": "maxamed guled", "role": "driver", "label": "DRIVER_REQUEST", "text": "Where should I get fuel brother", "signals": [ "request:fuel_request", "request:info_request", "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-21 06:39:33", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 06:39:40", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 06:40:03", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #482 Amount: For a 60 gallons Address: 4610 Broadway Mt. Vernon , IL 62864 Interstate: I-57, Exit 95 Distance: 99 miles Map link: https://www.google.com/maps/sea", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-21 06:40:08", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "maxamed lets refuel here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 07:20:48", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Load# 3104585 Rolling CL: 6815 Lick Creek Rd, Buncombe, IL 62912, USA 461 miles left to the receiver", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-21 08:33:03", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "Can you active my card please", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-21 08:33:08", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0659", "type": "request", "categories": [ "doc_request" ], "group_id": "1003436815952", "group_title": "🟢 1074 FRANCIS LEWIS (COMPANY DRIVER) -TBT EXPRESS INC", "driver": "FRANCIS LEWIS", "trigger_text": "@aaronsafetyy can we pls help him with payment to print out his ppw", "trigger_sender": "Austin Pattinson", "opened_at": "2026-05-21 04:57:54", "last_at": "2026-05-21 08:49:18", "last_signal_at": "2026-05-21 04:57:54", "resolved_at": null, "status": "stale", "duration_hours": 3.86, "message_count": 3, "signal_count": 1, "participants": [ "Austin Pattinson", "Aaron Safety" ], "timeline": [ { "timestamp": "2026-05-21 04:57:54", "sender": "Austin Pattinson", "role": "unknown", "label": "DRIVER_REQUEST", "text": "@aaronsafetyy can we pls help him with payment to print out his ppw", "signals": [ "request:doc_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-21 05:00:03", "sender": "Aaron Safety", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 08:49:18", "sender": "Austin Pattinson", "role": "unknown", "label": "NONE", "text": "once accounting team will be in the office we will zelle it and you can print it out", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0658", "type": "request", "categories": [ "info_request" ], "group_id": "1003436815952", "group_title": "🟢 1074 FRANCIS LEWIS (COMPANY DRIVER) -TBT EXPRESS INC", "driver": "FRANCIS LEWIS", "trigger_text": "yes , how can i help you", "trigger_sender": "Austin Pattinson", "opened_at": "2026-05-21 04:10:51", "last_at": "2026-05-21 04:56:22", "last_signal_at": "2026-05-21 04:10:51", "resolved_at": null, "status": "stale", "duration_hours": 0.76, "message_count": 11, "signal_count": 1, "participants": [ "Austin Pattinson", "Stacks Bands", "Garry" ], "timeline": [ { "timestamp": "2026-05-21 04:10:51", "sender": "Austin Pattinson", "role": "unknown", "label": "DRIVER_REQUEST", "text": "yes , how can i help you", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-21 04:11:21", "sender": "Stacks Bands", "role": "dispatch", "label": "NONE", "text": "Who’s paying to get the bol printed?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 04:13:35", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "we will reimburse it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 04:13:56", "sender": "Stacks Bands", "role": "dispatch", "label": "NONE", "text": "I don’t have it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 04:14:09", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "you dont have what", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 04:14:11", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "BOL?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 04:14:25", "sender": "Stacks Bands", "role": "dispatch", "label": "NONE", "text": "Funds", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 04:14:56", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "brother it wont be too much", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 04:15:16", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "at this time accounting is not at the office", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 04:15:37", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "just pay by your pocket we will reimburse", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 04:56:22", "sender": "Stacks Bands", "role": "dispatch", "label": "NONE", "text": "I don’t got it", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0657", "type": "request", "categories": [ "info_request" ], "group_id": "1003949659199", "group_title": "🟡 1411 FRESENAI HAILESELASSIE (COMPANY DRIVER) BUCKEYE TRUCKS", "driver": "FRESENAI HAILESELASSIE", "trigger_text": "Where do I drop the trailer?", "trigger_sender": "Fresenai Haileselassie", "opened_at": "2026-05-21 03:52:05", "last_at": "2026-05-21 21:23:54", "last_signal_at": "2026-05-21 20:21:52", "resolved_at": null, "status": "open", "duration_hours": 17.53, "message_count": 16, "signal_count": 2, "participants": [ "Fresenai Haileselassie", "Nolan Hunt", "Charlie", "Update Team", "Ali" ], "timeline": [ { "timestamp": "2026-05-21 03:52:05", "sender": "Fresenai Haileselassie", "role": "driver", "label": "DRIVER_REQUEST", "text": "Where do I drop the trailer?", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-21 03:52:14", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 04:04:48", "sender": "Fresenai Haileselassie", "role": "driver", "label": "NONE", "text": "???", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 04:06:57", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 04:10:28", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "called and talked", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 20:21:52", "sender": "Fresenai Haileselassie", "role": "driver", "label": "DRIVER_REQUEST", "text": "I need pick number", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-21 20:22:23", "sender": "Fresenai Haileselassie", "role": "driver", "label": "NONE", "text": "And trailer number", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 20:22:31", "sender": "Charlie", "role": "dispatch", "label": "NONE", "text": "pick up trailer U491", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 20:39:36", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 20:40:19", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Fresenai Sir send the paperwork also once you get", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 20:41:50", "sender": "Fresenai Haileselassie", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 21:17:34", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 21:23:12", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Load# PRO #1878109 picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-21 21:23:27", "sender": "Fresenai Haileselassie", "role": "driver", "label": "NONE", "text": "G2g??", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 21:23:44", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "not yet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 21:23:54", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "need to get broker's confirmation", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0656", "type": "request", "categories": [ "appointment_request" ], "group_id": "1002718950217", "group_title": "🟢 1059 FAQIR MOHAMMAD HASHEMI (COMPANY DRIVER) – TBT EXPRESS INC", "driver": "FAQIR MOHAMMAD HASHEMI", "trigger_text": "talked , after load pu , he wants have a rest , he asked to change appt time for delivery , we will check with broker after picking up load", "trigger_sender": "Alan Williams", "opened_at": "2026-05-21 03:02:44", "last_at": "2026-05-21 10:41:11", "last_signal_at": "2026-05-21 04:51:28", "resolved_at": null, "status": "stale", "duration_hours": 7.64, "message_count": 17, "signal_count": 2, "participants": [ "Alan Williams", "Hashemi", "Austin Pattinson" ], "timeline": [ { "timestamp": "2026-05-21 03:02:44", "sender": "Alan Williams", "role": "staff_relay", "label": "DRIVER_REQUEST", "text": "talked , after load pu , he wants have a rest , he asked to change appt time for delivery , we will check with broker after picking up load", "signals": [ "request:appointment_request", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-05-21 04:02:53", "sender": "Hashemi", "role": "dispatch", "label": "NONE", "text": "Pu start with 9", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 04:03:02", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 04:04:56", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "i don't see pu number starting 9 on my ends", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 04:06:30", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "JBORDERNBR 40574366 can you pls try to check with this order number", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 04:06:35", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "SHIPID EMPTY TOTE 665396", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 04:21:29", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "Is it all good over there ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 04:21:33", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "Hashemi", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 04:32:56", "sender": "Hashemi", "role": "dispatch", "label": "NONE", "text": "Picked up the trl they are saying it ganna take a while for ppw", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 04:33:33", "sender": "Hashemi", "role": "dispatch", "label": "NONE", "text": "I asked him to get the rest here it’s was ok so will sent the ppw in the morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 04:34:13", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "okay i got you , so it means need to reschedule APPT", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 04:34:27", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "i will check with broker and let you know in the morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 04:41:52", "sender": "Hashemi", "role": "dispatch", "label": "NONE", "text": "Trl dropped", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 04:41:57", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 04:51:28", "sender": "Austin Pattinson", "role": "staff_relay", "label": "DRIVER_REQUEST", "text": "talked : he got his ppw now but he need some rest will start rolling at 6 AM , appt reschedule requested from broker will follow up in the morning", "signals": [ "request:appointment_request", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-05-21 10:31:48", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "talked: will start rolling shortly", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 10:41:11", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "Load# 7TM8335 has been picked up BOL trl in HMKD 807138 trl out JBHZ 665396", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0655", "type": "request", "categories": [ "permission_request" ], "group_id": "1002782021066", "group_title": "🟡 🎀 807 JENNIFER GARRETT-GROSSARTH (COMPANY DRIVER) - BUCKEYE TRUCKS LLC", "driver": "JENNIFER GARRETT-GROSSARTH", "trigger_text": "Good evening may I have more hours", "trigger_sender": "Jennifer Garrett", "opened_at": "2026-05-21 01:35:27", "last_at": "2026-05-21 23:25:07", "last_signal_at": "2026-05-21 23:24:56", "resolved_at": null, "status": "open", "duration_hours": 21.83, "message_count": 42, "signal_count": 4, "participants": [ "Jennifer Garrett", "Nolan Hunt", "Ali", "Fuel Department", "Ryan Clark", "Update Team", "draco" ], "timeline": [ { "timestamp": "2026-05-21 01:35:27", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good evening may I have more hours", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-21 01:35:35", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 02:54:31", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Load# 553698210 Stopped CL: CAT Scale, 802 E York St, Ganado, TX 77962, United States 127 miles left to the receiver", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-21 02:54:45", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "working on it Ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 07:19:55", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Load# 553698210 Stopped CL: CAT Scale, 802 E York St, Ganado, TX 77962, United States 127 miles away from the receiver", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-21 07:20:02", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "good morning Ma'am Jennifer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 07:20:11", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "what time are u planning to start rolling to the receiver ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 13:34:10", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "May I have more hours please", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-21 13:34:23", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 13:54:47", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #377 Amount: For a Full Tank Address: 1101 Uniroyal Drive Laredo , TX 78045 Interstate: I-35, Exit 13 Distance: 129 miles (After 1st PU) Map link: https://www.go", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-21 13:55:11", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Jennifer it should be on your way, pls get fuel from this pilot After 1st PU", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 16:27:31", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Arrived @ 1st stop Checked in", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 16:39:47", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Docked in door 04", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 16:39:55", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "good", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 16:40:01", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "keep us posted", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 17:13:34", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Loading started", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 17:13:59", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "copy that ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 17:59:02", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:00:01", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "just a moment", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:01:31", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Load# 0516162 Picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-21 18:02:32", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Heading to 2nd pu", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:02:41", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "g2g", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:22:02", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Boss can I get my fuel card reset it was turned off before finished fueling I can do the def but need a restart for diesel", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-21 18:22:16", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:22:18", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:22:24", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@delroy_diesel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:22:33", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:23:21", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "its still active i see nothing wrong with the card", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 18:37:09", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Thank u", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 19:06:50", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Arrived 2nd stop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 19:25:54", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Docked in 5", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 20:00:26", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 20:03:27", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Getting documents now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 20:03:45", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 20:09:55", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Load# 0516162 Delivered", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-21 20:10:18", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Load# 0516162 Picked up from 2nd stop", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-21 20:10:38", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Heading to Janesville", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 20:11:03", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Jonesville", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 20:11:12", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "g2g", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 23:25:07", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "good evening", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 2 }, { "case_id": "REQ-0654", "type": "request", "categories": [ "load_request" ], "group_id": "1003586346699", "group_title": "🟢 1101 ADOLPHE WILKES (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "ADOLPHE WILKES", "trigger_text": "Driving time please!!! I'm going to try to drive 200 more miles . To avoid being late. It's a tight schedule for me.", "trigger_sender": "Wilkes Adolphe", "opened_at": "2026-05-21 01:19:20", "last_at": "2026-05-21 03:05:50", "last_signal_at": "2026-05-21 01:19:20", "resolved_at": null, "status": "stale", "duration_hours": 1.77, "message_count": 5, "signal_count": 1, "participants": [ "Wilkes Adolphe", "Nolan Hunt", "Martin" ], "timeline": [ { "timestamp": "2026-05-21 01:19:20", "sender": "Wilkes Adolphe", "role": "driver", "label": "DRIVER_REQUEST", "text": "Driving time please!!! I'm going to try to drive 200 more miles . To avoid being late. It's a tight schedule for me.", "signals": [ "request:load_request" ], "is_resolution": false }, { "timestamp": "2026-05-21 01:19:57", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 02:22:07", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #876 Amount: For a Full Tank Address: 23866 Rogers Clark Blvd. Ruther Glen , VA 22546 Interstate: I-95, Exit 104 Distance: 187 miles Map link: https://www.google.com/maps/s", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-21 02:22:17", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "@Wilkesadolphe please refuel from this fuel stop it should be on your way", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 03:05:50", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Load# 1874658 Stopped CL: 2615 Bryans Hill Rd, Oxford, NC 27565, USA 692 miles left to the receiver", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0653", "type": "request", "categories": [ "info_request" ], "group_id": "1003663497514", "group_title": "🟢 1178 DARREN SAINT LOUIS (COMPANY DRIVER) TBT EXPRESS", "driver": "DARREN SAINT LOUIS", "trigger_text": "How will I be on time without getting the pu info", "trigger_sender": "Darren Saint Louis", "opened_at": "2026-05-21 01:10:51", "last_at": "2026-05-21 04:22:40", "last_signal_at": "2026-05-21 01:10:51", "resolved_at": null, "status": "stale", "duration_hours": 3.2, "message_count": 21, "signal_count": 1, "participants": [ "Darren Saint Louis", "Support team", "Alan Williams", "Austin Pattinson" ], "timeline": [ { "timestamp": "2026-05-21 01:10:51", "sender": "Darren Saint Louis", "role": "driver", "label": "DRIVER_REQUEST", "text": "How will I be on time without getting the pu info", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-21 01:10:57", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "they send it yesterday brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:11:03", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Are you serious", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:11:13", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:11:21", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "I didn't receive it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:11:51", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "here brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:12:03", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "here alo Felix informed you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:12:54", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Y you asked me this question, the shipper said the load wasn't ready at one pm till now they still ain't ready with the load.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:13:05", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "So what's wrong with you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:13:36", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "i asked why you late that's all", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:14:54", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Because the load wasn't ready at 1:00 pm this is why I was late", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:16:24", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "So want me to get to the facility early just to waste more time waiting for", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:17:33", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "You are acting like you are my Dad, bro I'm the pilot of the ship, not you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:17:46", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "No", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:18:46", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "They are starting but the keeping go back in fourth", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:20:48", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "i am not your dad, yes you are the pilot", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 02:41:51", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 02:43:59", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "8:40 min", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 02:44:11", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "we will ask from broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 02:44:28", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Hope you do so", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 04:22:40", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "Load# 7SY3835 Status: stopped Mile left : 696 current location :3.83 mi SE of Holland, MI", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0652", "type": "request", "categories": [ "contact_request" ], "group_id": "1003530222198", "group_title": "🔴 1068 CARLO LEBRUN (COMPANY DRIVER) TBT EXPRESS", "driver": "CARLO LEBRUN", "trigger_text": "Call me", "trigger_sender": "carlo Lebrun", "opened_at": "2026-05-21 01:05:29", "last_at": "2026-05-21 06:40:55", "last_signal_at": "2026-05-21 01:05:29", "resolved_at": null, "status": "stale", "duration_hours": 5.59, "message_count": 10, "signal_count": 1, "participants": [ "carlo Lebrun", "Alan Williams", "James", "Austin Pattinson" ], "timeline": [ { "timestamp": "2026-05-21 01:05:29", "sender": "carlo Lebrun", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call me", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-21 01:30:05", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "talked with guy at office , he said load is not ready to pick up , they also keep asking trailer# for confirmation but broker is not answering at all , they are going to call tomorrow once load is rea", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:36:29", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "I don’t think he’ll call me tomorrow because he asked me for the trailer number again, and then asked me if it empty or loaded .", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:38:28", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "okay this issue can be solved only when main broker come back again", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:38:47", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "you can go truck stop , we will call you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:42:46", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "Okay not now call me tomorrow morning time to sleep brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:47:38", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #708 Amount: For a 30 gallons Address: 1501 Harrisburg Pike Carlisle , PA 17013 Interstate: I-81 Exit 52/I-76 & Exit 226 Distance: 0 miles Map link: https://www.google.com/", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-21 01:47:41", "sender": "James", "role": "dispatch", "label": "NONE", "text": "we will refuel here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 06:40:40", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "Good morning brother carlo", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 06:40:55", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "hope you doing well", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0651", "type": "request", "categories": [ "permission_request" ], "group_id": "1003530222198", "group_title": "🔴 1068 CARLO LEBRUN (COMPANY DRIVER) TBT EXPRESS", "driver": "CARLO LEBRUN", "trigger_text": "So what can I do", "trigger_sender": "carlo Lebrun", "opened_at": "2026-05-21 00:53:54", "last_at": "2026-05-21 12:00:33", "last_signal_at": "2026-05-21 09:49:11", "resolved_at": "2026-05-21 12:00:33", "status": "resolved", "duration_hours": 11.11, "message_count": 49, "signal_count": 3, "participants": [ "carlo Lebrun", "Alan Williams", "Austin Pattinson", "Walcott", "Mark" ], "timeline": [ { "timestamp": "2026-05-21 00:53:54", "sender": "carlo Lebrun", "role": "driver", "label": "DRIVER_REQUEST", "text": "So what can I do", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-21 00:57:36", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "last thing go to that guy and if you don't want to talk with him , we will talk", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 00:57:50", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "for the last time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 00:59:27", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "👆", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 00:59:46", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "👆", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:00:07", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "👆", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:00:34", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "I explained here , after hours agent couldn't reach main broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 09:32:58", "sender": "carlo Lebrun", "role": "driver", "label": "DRIVER_REQUEST", "text": "Yesterday we told me it was an empty trailer, but now they gave me a loaded one. Should I take it or not?", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-21 09:33:12", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "let me check", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 09:33:32", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "what is the trailer number ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 09:33:35", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "carlo", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 09:34:02", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "here it is written preloaded", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 09:34:09", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "301610", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 09:34:57", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "give me few minutes i am checking with broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 09:36:31", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "if you provided this code and they gave you this trl , g2g to pick up per broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 09:36:34", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "carlo", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 09:37:34", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "Take it or not", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 09:37:39", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "take it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 09:38:07", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "have you checked in with this code when you come back this morning ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 09:39:24", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "Well, I didn’t check with the code, and they gave me the trailer.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 09:40:33", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "pls check in with this code and let me know if they still will advise you to pick up that trl , cuz broker said check in with that code then they should provide trl number", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 09:41:38", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "I don’t see the receiver’s address. In the BOL", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 09:41:48", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "let me check", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 09:41:58", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "don't leave yet pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 09:43:19", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "You said you'll going to ask the broker what he say", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 09:43:30", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "!!", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 09:43:35", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "!!", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 09:48:51", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "They say the code doesn't mean anything", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 09:49:11", "sender": "carlo Lebrun", "role": "driver", "label": "DRIVER_REQUEST", "text": "I wanna know what can I do", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-21 09:49:27", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "got you , broker is checking now pls stand by i will let you now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 10:02:09", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "broker is checking with his customer , will let you know", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 10:06:38", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "Okay waiting", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 10:16:06", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "carlo", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 10:17:07", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "i will need your ETA brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 10:17:46", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "@walcott_td1 pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 10:18:08", "sender": "Walcott", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 10:24:47", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "brother pls put your in and out time on the BOL and resend it , carlo", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 10:28:44", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "@TBTllcGround will fix it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 10:31:33", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "JB HUNT Load# 7TH5527 PU# 0078742080796 BOL# 40551569 / 44531946 / 6567826WFA MTR load Trlr 166317 ============ PU Location : Walmart Dc 8240 6055 S Fulton Pkwy Atlanta, GA 30349 05/19/2026", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 12:00:33", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "Fixed", "signals": [], "is_resolution": true } ], "prior_reports": [], "timeline_truncated": 9 }, { "case_id": "REQ-0650", "type": "request", "categories": [ "info_request" ], "group_id": "1003853280653", "group_title": "🟡 1107 RODRIGUEZ JOSEPH (COMPANY DRIVER) TBT EXPRESS INC", "driver": "RODRIGUEZ JOSEPH", "trigger_text": "Good evening can you please call the office the trailer they’re want me to pick up got four tires very bad one of them is blowing out", "trigger_sender": "Rodriguez Joseph", "opened_at": "2026-05-21 00:49:26", "last_at": "2026-05-21 01:37:18", "last_signal_at": "2026-05-21 00:49:26", "resolved_at": null, "status": "stale", "duration_hours": 0.8, "message_count": 7, "signal_count": 1, "participants": [ "Rodriguez Joseph", "Support team" ], "timeline": [ { "timestamp": "2026-05-21 00:49:26", "sender": "Rodriguez Joseph", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good evening can you please call the office the trailer they’re want me to pick up got four tires very bad one of them is blowing out", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-21 00:49:59", "sender": "Rodriguez Joseph", "role": "driver", "label": "NONE", "text": "Trailer #3099", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-21 00:52:03", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "we should take only JB hunt trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 00:52:12", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "could u look for another JB hunt empty pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:01:48", "sender": "Rodriguez Joseph", "role": "driver", "label": "NONE", "text": "Yes boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:10:24", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "do not forget to send pictures of the trailers pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:37:18", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0649", "type": "request", "categories": [ "appointment_request" ], "group_id": "1003822858962", "group_title": "🟢 🎀 1306 SHAW TEMEKA (COMPANY DRIVER) TBT EXPRESS", "driver": "SHAW TEMEKA", "trigger_text": "Did they change appt time", "trigger_sender": "Temeka Shaw", "opened_at": "2026-05-21 00:36:10", "last_at": "2026-05-21 06:27:14", "last_signal_at": "2026-05-21 00:36:10", "resolved_at": null, "status": "stale", "duration_hours": 5.85, "message_count": 20, "signal_count": 1, "participants": [ "Temeka Shaw", "Alan Williams", "James", "Austin Pattinson" ], "timeline": [ { "timestamp": "2026-05-21 00:36:10", "sender": "Temeka Shaw", "role": "driver", "label": "DRIVER_REQUEST", "text": "Did they change appt time", "signals": [ "request:appointment_request" ], "is_resolution": false }, { "timestamp": "2026-05-21 00:36:24", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "no still the same", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 00:36:29", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Good evening", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 00:36:53", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Ive been in the shop all day", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 00:37:53", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "okay what is your ETA ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 00:39:32", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "610am but i still have to fuel and take a small rest", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 00:47:51", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Aye", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 00:52:38", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #311 Amount: For a Full Tank Address: 8035 Perry Highway Erie , PA 16509 Interstate: I-90 & PA 97, Exit 27 Distance: 212 miles Map link: https://www.google.com/m", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-21 00:52:48", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Temeka lets refuel at this pilot ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 00:53:13", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 00:55:16", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "what would be your ETA if you do your best ? because we were told will be on time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 02:15:55", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Load# 10196910 Update Status : Rolling Miles left : 458", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-21 03:07:04", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Load# 10196910 Update Status : Stopped Miles left : 406", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-21 03:07:20", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "so you are parking now ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 03:07:48", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "For a little bit", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 03:08:15", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "what time you want us to wake you up ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 03:08:38", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "About 2", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 03:08:56", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 06:25:33", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 06:27:14", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "talked : will start rolling shortly", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0648", "type": "request", "categories": [ "permission_request" ], "group_id": "1003247482339", "group_title": "🟢 836 FILMON GEBREYTSADIK (COMPANY DRIVER) TBT EXPRESS", "driver": "FILMON GEBREYTSADIK", "trigger_text": "Can I start heading towards my pilot or loves", "trigger_sender": "Filmon Gebreytsadik", "opened_at": "2026-05-20 22:12:54", "last_at": "2026-05-21 03:24:39", "last_signal_at": "2026-05-20 22:12:54", "resolved_at": null, "status": "stale", "duration_hours": 5.2, "message_count": 28, "signal_count": 1, "participants": [ "Filmon Gebreytsadik", "Alan Williams", "Ethan", "Hardy", "Support team", "𝓓𝓪𝓿𝓲𝓭" ], "timeline": [ { "timestamp": "2026-05-20 22:12:54", "sender": "Filmon Gebreytsadik", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can I start heading towards my pilot or loves", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-20 22:13:57", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "pls stand by", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:14:03", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "we will assign shop for you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:14:09", "sender": "Filmon Gebreytsadik", "role": "driver", "label": "NONE", "text": "30 miles from here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:28:09", "sender": "Ethan", "role": "dispatch", "label": "NONE", "text": "tr # LOT 763580 Checked: 5/20 Condition: Air leaking RR Docs: +", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-20 22:35:18", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "Filmon pls come to this shop for air bag replacement", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:40:52", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "no", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:40:59", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "put this address", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:45:57", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "they changed address", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:46:57", "sender": "Filmon Gebreytsadik", "role": "driver", "label": "NONE", "text": "???", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:47:27", "sender": "Filmon Gebreytsadik", "role": "driver", "label": "NONE", "text": "Are they still open?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:47:33", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Hardy_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:50:08", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:50:52", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "533 n 17th st Louisville Kentucky 40203 here the address", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 23:04:56", "sender": "Filmon Gebreytsadik", "role": "driver", "label": "NONE", "text": "Heading there but not trusting the area", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 23:05:25", "sender": "Filmon Gebreytsadik", "role": "driver", "label": "NONE", "text": "Please make sure it’s truck and trailer friendly", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-21 00:05:50", "sender": "Filmon Gebreytsadik", "role": "driver", "label": "NONE", "text": "Arrived", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 00:05:59", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Hardy_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 00:07:39", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 00:34:07", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "called and talked : they have wait time about 4-5 hours", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 00:34:54", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "we don't have other shop for now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 00:35:01", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "we should wait here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 00:41:48", "sender": "Filmon Gebreytsadik", "role": "driver", "label": "NONE", "text": "Please make sure broker and receiver informed about the delay we’re having", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-21 00:42:59", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "we will", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 03:20:43", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "called : mechanic said we should wait more 4 hours here coz of other truck front of us", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 03:22:20", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "is mechanic going to work during night as well ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 03:22:28", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "should be yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 03:24:39", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "informing broker ty", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0647", "type": "request", "categories": [ "permission_request" ], "group_id": "1003959799927", "group_title": "🟡 1357 MEHTAB DAATLA (COMPANY DRIVER) TBT EXPRESS", "driver": "MEHTAB DAATLA", "trigger_text": "Do i need to take empty from here?", "trigger_sender": "Mehtab Daatla", "opened_at": "2026-05-20 22:07:44", "last_at": "2026-05-20 23:55:10", "last_signal_at": "2026-05-20 22:07:44", "resolved_at": null, "status": "stale", "duration_hours": 1.79, "message_count": 36, "signal_count": 1, "participants": [ "Mehtab Daatla", "Support team", "Alan Williams", "Ethan" ], "timeline": [ { "timestamp": "2026-05-20 22:07:44", "sender": "Mehtab Daatla", "role": "driver", "label": "DRIVER_REQUEST", "text": "Do i need to take empty from here?", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-20 22:08:03", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "yes pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:08:07", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "empty JB hunt", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:08:12", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Ok .", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:13:19", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "CamScanner 05-20-2026 18.12 https://link.camscanner.com/9AIY4T29tn", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:14:16", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "CamScanner 05-20-2026 18.13 https://link.camscanner.com/q0jkR7Sso", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:14:44", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:29:41", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:30:03", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Drop the loaded", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:30:09", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:30:16", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Picking empty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:30:48", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "okay got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:32:26", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "okay gtg we will drop it 3 miles away", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:32:38", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Home Depot Rlc 8618 200 Technology Dr Pittston, PA 18640", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:33:00", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "okay gtg we will drop it 3 miles away", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:33:00", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Ok got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:35:38", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "JB HUNT Load# 7TP4667 ============ PU Location : Home Depot Rlc 8618 200 Technology Dr Pittston, PA 18640 05/20 till 19:00 PM ⚠️ DROP/HOOK ============ DEL Location : Levitt Liquidators Llc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:37:10", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "👍", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:51:10", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "checked in ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:52:23", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Got at gate.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:52:48", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:56:32", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Whats the trailer number that i am pu?", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-20 22:56:38", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Trailer HMKD 808305", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:58:39", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Ok got it.ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 23:22:05", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Ethan_td @Sam_fleeet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 23:27:06", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Drop the empty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 23:27:23", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 23:27:26", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Picked the loaded trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 23:27:49", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Gtg to get paperwork", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 23:28:59", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "gtg", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 23:30:56", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "CamScanner 05-20-2026 19.30 https://link.camscanner.com/8WVOXQIdqh", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 23:31:02", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Ok.ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 23:48:39", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "CamScanner 05-20-2026 19.48 https://link.camscanner.com/ayQQQTMqdj", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 23:54:07", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 23:54:51", "sender": "Ethan", "role": "dispatch", "label": "NONE", "text": "This RF brake is low", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 23:55:10", "sender": "Ethan", "role": "dispatch", "label": "NONE", "text": "Send trailer DOT inspection paper as well pls", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0646", "type": "request", "categories": [ "appointment_request" ], "group_id": "1003903534738", "group_title": "🎀 883 SHELI ALLEN (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "SHELI ALLEN", "trigger_text": "Please reschedule the pickup", "trigger_sender": "Sheli Allen", "opened_at": "2026-05-20 22:03:41", "last_at": "2026-05-21 03:09:07", "last_signal_at": "2026-05-20 22:03:41", "resolved_at": null, "status": "stale", "duration_hours": 5.09, "message_count": 33, "signal_count": 1, "participants": [ "Sheli Allen", "Tim Harrison", "Nick_Safety", "Stanley Hayes" ], "timeline": [ { "timestamp": "2026-05-20 22:03:41", "sender": "Sheli Allen", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please reschedule the pickup", "signals": [ "request:appointment_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-20 22:04:56", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "I’m heading to the Pilot", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:05:54", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "ma'am your dispatcher said that we should pick it up today", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:06:54", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "I can’t-I started driving at 5 am today- I’m already over my time on the clock", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:07:29", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "Dispatch did not consider that", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:07:44", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "I’m already in violation", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:08:37", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "We'll fix it ma'am 40 miles dhd and you'll have a rest after", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:09:13", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "I’m already 3 hrs over I’m t tired", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:12:09", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "And I still have to get fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:12:47", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "It’s much more than 40 miles", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:13:20", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:16:17", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "per talked driver is very tired and not able to pick it up today", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:27:33", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "Calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:33:23", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Per talked she will have a rest, and pick it. up tomorrow", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 23:48:22", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "I’ll be rolling again at 5:30am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 23:48:36", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 23:48:50", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "Will customer be open then?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 23:50:05", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 23:56:07", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "@Fel1x_acc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 00:32:06", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Update for the load#554228222 Status: Stopped Current location: Milford, CT, 06460 Miles left: 95 miles away from PU", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-21 01:02:06", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "Has parking been handled? They’re asking me to move & there’s no where else tonight…", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:03:46", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:05:07", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "@Stanleysamsara please assist", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:06:19", "sender": "Nick_Safety", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:09:44", "sender": "Nick_Safety", "role": "dispatch", "label": "NONE", "text": "can you please send me your zelle information Sheli", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 01:13:00", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "Sheli Allen [email] [phone]", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 02:49:47", "sender": "Stanley Hayes", "role": "dispatch", "label": "NONE", "text": "did you pay parking already ma'am ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 02:49:54", "sender": "Stanley Hayes", "role": "dispatch", "label": "NONE", "text": "Sheli", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 02:51:47", "sender": "Stanley Hayes", "role": "dispatch", "label": "NONE", "text": "if you didn't pay it i will pay it now Sheli", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 02:52:09", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "No I didn’t", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 02:52:24", "sender": "Stanley Hayes", "role": "dispatch", "label": "NONE", "text": "okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 02:56:27", "sender": "Stanley Hayes", "role": "dispatch", "label": "NONE", "text": "you need to move another truck stop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 03:09:07", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Same location", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0645", "type": "request", "categories": [ "permission_request" ], "group_id": "1002269071382", "group_title": "📷 907 HASSAN CAMALEY (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "HASSAN CAMALEY", "trigger_text": "They left theese items of the trailer what should I do", "trigger_sender": "Hassan Camaley", "opened_at": "2026-05-20 21:25:16", "last_at": "2026-05-21 03:20:48", "last_signal_at": "2026-05-20 21:25:16", "resolved_at": null, "status": "stale", "duration_hours": 5.93, "message_count": 23, "signal_count": 1, "participants": [ "Hassan Camaley", "Tim Harrison", "Ethan" ], "timeline": [ { "timestamp": "2026-05-20 21:25:16", "sender": "Hassan Camaley", "role": "driver", "label": "DRIVER_REQUEST", "text": "They left theese items of the trailer what should I do", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-20 21:26:16", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "One sec", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 21:26:42", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "@Ethan_td", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 21:26:50", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Please check", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 21:32:11", "sender": "Ethan", "role": "dispatch", "label": "NONE", "text": "check with the broekr", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 21:33:59", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "Its 7 items", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 21:34:34", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "I am going to Walmart - Distribution Center to drop and they check at the back of the trailer and will reject it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 21:35:27", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "One sec checking with the broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 21:37:00", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Could you ask from them why did they left it?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 21:44:33", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "On it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 21:45:46", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Please wait brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 21:45:47", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "What they ordered they got, these are more thats why they left , they don’t need they got what they wanted", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 21:46:16", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "yes got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:12:13", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:39:15", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "@Ethan_td", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:59:03", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "@Ethan_td", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 23:00:13", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Load# 23083050 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-20 23:00:53", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 23:17:06", "sender": "Ethan", "role": "dispatch", "label": "NONE", "text": "352 - tr # PS446419 Dropped by: HASSAN CAMALEY Location: Bethlehem, PA Time: 5/20 Condition: — Video: + (no inside video) Docs: -", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-20 23:19:13", "sender": "Ethan", "role": "dispatch", "label": "NONE", "text": "220 + tr # NS536177 Picked up by: HASSAN CAMALEY Location: Bethlehem, PA Time: 5/20 Condition: no issues Video: + Docs: -", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-20 23:19:23", "sender": "Ethan", "role": "dispatch", "label": "NONE", "text": "Send docs of the trailer as well pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 00:46:16", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Update for the load#23083050 Status: Rolling Current location: Cumberland County, PA, 17072 Miles left: 199", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-21 03:20:48", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Update for the load#23083050 Status: Rolling Current location: Stonycreek Township, PA, 15530 Miles left: 86", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0644", "type": "request", "categories": [ "appointment_request" ], "group_id": "1003903534738", "group_title": "🎀 883 SHELI ALLEN (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "SHELI ALLEN", "trigger_text": "I need you to reschedule that pickup for tomorrow", "trigger_sender": "Sheli Allen", "opened_at": "2026-05-20 21:05:46", "last_at": "2026-05-20 21:50:35", "last_signal_at": "2026-05-20 21:05:46", "resolved_at": "2026-05-20 21:50:35", "status": "resolved", "duration_hours": 0.75, "message_count": 8, "signal_count": 1, "participants": [ "Sheli Allen", "Bob Hamilton", "Tim Harrison" ], "timeline": [ { "timestamp": "2026-05-20 21:05:46", "sender": "Sheli Allen", "role": "driver", "label": "DRIVER_REQUEST", "text": "I need you to reschedule that pickup for tomorrow", "signals": [ "request:appointment_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-20 21:07:09", "sender": "Bob Hamilton", "role": "dispatch", "label": "NONE", "text": "If you pick up tomorrow, can del next day?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 21:07:55", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "No it’s over 1000 miles", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 21:08:33", "sender": "Bob Hamilton", "role": "dispatch", "label": "NONE", "text": "I see, miss pls pick up today and early morning you will start rolling with the load already and can make it easily", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 21:08:49", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "I’m tired", "signals": [ "issue:complaint_escalation" ], "is_resolution": false }, { "timestamp": "2026-05-20 21:12:31", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Ma'am please let's pick it up today, because we do not have any other choices. You will have a rest after PU", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 21:12:59", "sender": "Bob Hamilton", "role": "dispatch", "label": "NONE", "text": "The driver will pick up today, and rest", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 21:50:35", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "The glad hands on my truck need to be replaced. I have to beat them with a hammer to connect to a trailer.", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0643", "type": "request", "categories": [ "info_request" ], "group_id": "1003901281330", "group_title": "🟡 602 AGUSTIN PECINA (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "AGUSTIN PECINA", "trigger_text": "I missed fuel exit can u get me next stop", "trigger_sender": "Agustin Pecina", "opened_at": "2026-05-20 19:27:54", "last_at": "2026-05-20 20:01:35", "last_signal_at": "2026-05-20 19:27:54", "resolved_at": null, "status": "stale", "duration_hours": 0.56, "message_count": 12, "signal_count": 1, "participants": [ "Agustin Pecina", "Ali", "Dale", "Ryan Clark" ], "timeline": [ { "timestamp": "2026-05-20 19:27:54", "sender": "Agustin Pecina", "role": "driver", "label": "DRIVER_REQUEST", "text": "I missed fuel exit can u get me next stop", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-20 19:28:02", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@delroy_diesel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 19:28:04", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@dale_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 19:28:09", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@dracoFuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 19:28:11", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 19:28:49", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #118 Amount: For a Full Tank Address: 7801 Alcoa Road Benton , AR 72019 Interstate: I-30, Exit 121 Distance: 38 miles Map link: https://www.google.com/maps/searc", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-20 19:28:54", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "Agustin it should be on your way, pls get fuel from this pilot", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 19:29:21", "sender": "Agustin Pecina", "role": "driver", "label": "NONE", "text": "Thx", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 20:01:05", "sender": "Agustin Pecina", "role": "driver", "label": "NONE", "text": "Activate fc pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 20:01:16", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@dale_fuel @martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 20:01:25", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 20:01:35", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "done", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0642", "type": "request", "categories": [ "permission_request" ], "group_id": "1002605596612", "group_title": "⚪ 1030 KEVIN PEREIDA (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "KEVIN PEREIDA", "trigger_text": "Can I get reimbursement", "trigger_sender": "Kevin Pereida", "opened_at": "2026-05-20 18:20:28", "last_at": "2026-05-20 18:21:37", "last_signal_at": "2026-05-20 18:20:28", "resolved_at": null, "status": "stale", "duration_hours": 0.02, "message_count": 5, "signal_count": 1, "participants": [ "Kevin Pereida", "Ryan Clark" ], "timeline": [ { "timestamp": "2026-05-20 18:20:28", "sender": "Kevin Pereida", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can I get reimbursement", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-20 18:20:40", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@truckfleet_ali", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:20:45", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@JORDAN_ACC @Fel1x_acc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:21:22", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "they will add to ur statement that's okay ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:21:37", "sender": "Kevin Pereida", "role": "driver", "label": "NONE", "text": "Ok Ty", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0641", "type": "request", "categories": [ "eld_request" ], "group_id": "1003923280974", "group_title": "🎀 1422 CHELSEA BRUNSON (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "CHELSEA BRUNSON", "trigger_text": "Need time til about 10 tonight going to daughter graduation", "trigger_sender": "Chelsea Brunson", "opened_at": "2026-05-20 18:00:13", "last_at": "2026-05-20 19:18:53", "last_signal_at": "2026-05-20 18:00:13", "resolved_at": null, "status": "stale", "duration_hours": 1.31, "message_count": 4, "signal_count": 1, "participants": [ "Chelsea Brunson", "Ryan Clark", "Ali" ], "timeline": [ { "timestamp": "2026-05-20 18:00:13", "sender": "Chelsea Brunson", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need time til about 10 tonight going to daughter graduation", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-20 18:00:43", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "informing Dispatch", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 19:18:42", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "Time please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 19:18:53", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0640", "type": "request", "categories": [ "info_request" ], "group_id": "1003376885261", "group_title": "🔴 768 SAHIDOU DIABAGATE (COMPANY DRIVER) - TBT EXPRESS INC", "driver": "SAHIDOU DIABAGATE", "trigger_text": "Kenzo can you call me ?", "trigger_sender": "Sahidou Diabagate", "opened_at": "2026-05-20 17:47:16", "last_at": "2026-05-20 20:46:19", "last_signal_at": "2026-05-20 17:47:16", "resolved_at": null, "status": "stale", "duration_hours": 2.98, "message_count": 14, "signal_count": 1, "participants": [ "Sahidou Diabagate", "Support team", "ᴋᴇɴᴢᴏ", "Sam PTI", "John J.S", "Alan Williams" ], "timeline": [ { "timestamp": "2026-05-20 17:47:16", "sender": "Sahidou Diabagate", "role": "driver", "label": "DRIVER_REQUEST", "text": "Kenzo can you call me ?", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-20 17:47:36", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Kenzo_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:48:08", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:00:45", "sender": "Sam PTI", "role": "dispatch", "label": "NONE", "text": "#ptitruck #768 checked: 05/20 condition: one clearance light is not working", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-20 18:07:37", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 19:03:52", "sender": "John J.S", "role": "dispatch", "label": "NONE", "text": ".", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 19:11:49", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "https://www.google.com/maps/search/(41.74416725,+-87.875351679)?sa=X&ved=1t:242&ictx=111", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 19:11:58", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "here is the trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 19:23:50", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Sam_fleeet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 19:24:12", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Sam_fleeet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 19:25:45", "sender": "Sam PTI", "role": "dispatch", "label": "NONE", "text": "pls make sure all docs is there and with brake pads too", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 19:38:58", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "gtg ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 20:35:01", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Load# 225933 Update Status : Rolling Miles left : 654", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-20 20:46:19", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "copy thanks", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0639", "type": "request", "categories": [ "shop_request" ], "group_id": "1003183860882", "group_title": "🟡 749 KLEIBER FARIAS - (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "KLEIBER FARIAS", "trigger_text": "The last oil changed was 801,000k miles. Now it’s 824,000k miles. It doesn’t need oil change?", "trigger_sender": "Kleiber Farias", "opened_at": "2026-05-20 17:36:10", "last_at": "2026-05-20 21:05:09", "last_signal_at": "2026-05-20 17:36:10", "resolved_at": "2026-05-20 21:05:09", "status": "resolved", "duration_hours": 3.48, "message_count": 26, "signal_count": 1, "participants": [ "Kleiber Farias", "Martin", "Michael Samsara", "Ali fleet", "Ryan Clark", "Daniel", "Hardy" ], "timeline": [ { "timestamp": "2026-05-20 17:36:10", "sender": "Kleiber Farias", "role": "driver", "label": "DRIVER_REQUEST", "text": "The last oil changed was 801,000k miles. Now it’s 824,000k miles. It doesn’t need oil change?", "signals": [ "request:shop_request" ], "is_resolution": false }, { "timestamp": "2026-05-20 17:36:49", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "@truckfleet_ali @Michael_Oil_Samsara", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:39:07", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "we do oil change in every 30k miles we have 6k miles until oil change so we will do it once you have more time before it will be urgent", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:39:31", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "if oil level is low you can buy gallons of oil and add", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:40:09", "sender": "Kleiber Farias", "role": "driver", "label": "NONE", "text": "Copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:40:28", "sender": "Kleiber Farias", "role": "driver", "label": "NONE", "text": "Hello", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:41:31", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "@truckfleet_ali", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:41:45", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "informed them", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:51:28", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@Sam_fleeet @john_pti @Jordan_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:51:31", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@jonathan_td1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:05:55", "sender": "Kleiber Farias", "role": "driver", "label": "NONE", "text": "The mechanic just asked me for oil change, tell him it is good", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:06:56", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "@Michael_Oil_Samsara @truckfleet_ali", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:08:44", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "brother after i answered you , i saw you are in a shop and to save up time , and not to do oil change after few days , i told them to do oil change too, while you are in a excellent shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:08:52", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "so let's do oil change too", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:09:17", "sender": "Kleiber Farias", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:15:47", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@henry_fleet1 @Daniel_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:18:37", "sender": "Kleiber Farias", "role": "driver", "label": "NONE", "text": "10 30?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:18:52", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "10w30 mobel delvac", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:18:58", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "i told them", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:51:39", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "we will do walk around inspection as well", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 19:57:07", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "they will replace 2 tires on the trailer and water pump on the truck", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 21:03:52", "sender": "Kleiber Farias", "role": "driver", "label": "NONE", "text": "Gtg?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 21:04:46", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "paid", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 21:04:47", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "f2f", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 21:04:52", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "g2g", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 21:05:09", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "pls send me video of tires, and water pump which they replaced", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0638", "type": "request", "categories": [ "home_time" ], "group_id": "1003979865169", "group_title": "🟢 🎀 1193 MESHIA MOORE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "MESHIA MOORE", "trigger_text": "Truck was at the office during home time", "trigger_sender": "Tru Harris", "opened_at": "2026-05-20 17:31:04", "last_at": "2026-05-20 20:32:54", "last_signal_at": "2026-05-20 17:31:04", "resolved_at": null, "status": "stale", "duration_hours": 3.03, "message_count": 17, "signal_count": 1, "participants": [ "Tru Harris", "Ryan Clark", "JORDAN", "Ali", "Update Team" ], "timeline": [ { "timestamp": "2026-05-20 17:31:04", "sender": "Tru Harris", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Truck was at the office during home time", "signals": [ "request:home_time" ], "is_resolution": false }, { "timestamp": "2026-05-20 17:32:33", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@Tharris96 unloading ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:32:35", "sender": "JORDAN", "role": "dispatch", "label": "NONE", "text": "reaching out", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:38:05", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:41:04", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Please note this is my last week with Buckeye Trucking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:41:24", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@JORDAN_ACC", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:41:39", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "No need to @ anyone", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:42:34", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Drivers_Relationship", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:04:49", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:09:00", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Load# 553513057 Delivered", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-20 19:14:11", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@Tharris96 checked in ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 19:14:26", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Still on the road", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 19:47:34", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Loading", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 20:26:34", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 20:27:24", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Load# 8892153 Picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-20 20:32:21", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "My clock looks like my account", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 20:32:54", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0637", "type": "request", "categories": [ "info_request" ], "group_id": "1002516426425", "group_title": "📷 781 LUD BLITZ WIDG PAYOUTE (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "LUD BLITZ WIDG PAYOUTE", "trigger_text": "Can you send me address for delivery please", "trigger_sender": "Lud Blitz W Payoute", "opened_at": "2026-05-20 17:13:22", "last_at": "2026-05-20 23:10:51", "last_signal_at": "2026-05-20 17:13:22", "resolved_at": null, "status": "stale", "duration_hours": 5.96, "message_count": 13, "signal_count": 1, "participants": [ "Lud Blitz W Payoute", "Kyle", "Blake", "Hardy", "Will Knight" ], "timeline": [ { "timestamp": "2026-05-20 17:13:22", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you send me address for delivery please", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-20 17:13:27", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:13:31", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "Lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:14:27", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "https://www.google.com/maps/place/1101+Dexter+St,+Prescott,+WI+54021,+USA/@44.7619899,-92.7847956,17z/data=!4m6!3m5!1s0x87f7c273b4c2af23:0x8928bd65bdb64e3e!8m2!3d44.7619899!4d-92.7847956!16s%2Fg%2F11y", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:31:07", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "Update for the Load# 143635955 Status: rolling CL: 2769-75 Virginia St, Gary, IN 46407 Miles left : 435", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-20 23:07:33", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "Coolant is leaking but can't see where exactly", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 23:09:06", "sender": "Blake", "role": "dispatch", "label": "NONE", "text": "@Adam_Fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 23:09:14", "sender": "Blake", "role": "dispatch", "label": "NONE", "text": "@Hardy_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 23:09:27", "sender": "Blake", "role": "dispatch", "label": "NONE", "text": "@Will_Fleet2", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 23:09:34", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "can you send me video under the hood ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 23:09:36", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 23:10:14", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "I sent video", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 23:10:51", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "imc", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0636", "type": "request", "categories": [ "info_request" ], "group_id": "1002664243768", "group_title": "🟢 📷 1012 LEROY ARRIAGA (Company Driver) - Buckeye Truck", "driver": "LEROY ARRIAGA", "trigger_text": "What’s the address for Next load ?", "trigger_sender": "Leroy Arriaga", "opened_at": "2026-05-20 16:40:48", "last_at": "2026-05-20 21:47:57", "last_signal_at": "2026-05-20 16:40:48", "resolved_at": "2026-05-20 21:47:57", "status": "resolved", "duration_hours": 5.12, "message_count": 69, "signal_count": 1, "participants": [ "Leroy Arriaga", "Malcolm", "Ali", "Scott", "Ryan Clark", "Albert" ], "timeline": [ { "timestamp": "2026-05-20 16:40:48", "sender": "Leroy Arriaga", "role": "driver", "label": "DRIVER_REQUEST", "text": "What’s the address for Next load ?", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-20 16:41:01", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "8702 Killam Industrial Blvd, Laredo, TX 78045, United States", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:41:06", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "https://maps.app.goo.gl/xppE1jYXQVcHxQPZ8", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:41:14", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "🫡", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:04:20", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Getting unloaded", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:04:46", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "good", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:29:58", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:31:14", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Load# 553743737 Delivered", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-20 17:43:44", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Po", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:44:02", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "It start with a 7", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:44:19", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:45:17", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "73668915", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:45:23", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:48:23", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "☹️", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:48:31", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "They go by appointment 5 pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:48:50", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Come back at 430 pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:50:04", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "got it boss , keep us posted", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:12:37", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "🤨", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:25:08", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@henry_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:25:13", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@henry_fleet1 @Daniel_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:25:28", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "I had told tralior at Chicago to change them but never listened also to give me a better tire rim… never listening to drivers 😡", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:26:14", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Always wasting driver time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:30:54", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:33:14", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "There tires guys out side from here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:33:27", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "I’m going to shower then est", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:33:39", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "I have a appointment at 5 pm I can’t miss it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:33:42", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@albert_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:34:34", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "don't rush brother, there is another shop which is next to you lemme call them pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:35:01", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "🤣", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:35:13", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "I have to driver to another place right", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:35:28", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "It’s took me to get here 2 miles 25 minutes 🤣🤣🤣", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:35:33", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "I’m in Laredo", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:39:35", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "@Leroy1013 go there it is next to you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:41:58", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "called several times, no response", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:42:41", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "@Leroy1013 Sir, you are wasting your own time, go to this shop, it is not even 1 mile", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:45:10", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "🤣🤣🤣🤣", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:47:38", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "U wast my time. U think driver doesn’t eat or sleep or take a shower…u think I’m going to run when u tell me to. Thats why I tell shop in Chicago to fix things but everyone here think there the owner", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:50:09", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "@albert_fleet1 next time I will charge u don’t be a smart ass with me.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:53:16", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "@albert_fleet1 don’t ever yell at me if u have a problem send me to Chicago I’ll drop it truck off. I’m no new driver I have 16 years experience", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 21:47:57", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "paid you are g2g @Leroy1013", "signals": [], "is_resolution": true } ], "prior_reports": [], "timeline_truncated": 29 }, { "case_id": "REQ-0635", "type": "request", "categories": [ "permission_request" ], "group_id": "1003183860882", "group_title": "🟡 749 KLEIBER FARIAS - (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "KLEIBER FARIAS", "trigger_text": "can I get the ETA pls", "trigger_sender": "Kleiber Farias", "opened_at": "2026-05-20 16:17:38", "last_at": "2026-05-20 21:59:32", "last_signal_at": "2026-05-20 16:17:38", "resolved_at": null, "status": "stale", "duration_hours": 5.7, "message_count": 15, "signal_count": 1, "participants": [ "Kleiber Farias", "Martin", "Ali fleet", "Hardy", "Ali", "James" ], "timeline": [ { "timestamp": "2026-05-20 16:17:38", "sender": "Kleiber Farias", "role": "driver", "label": "DRIVER_REQUEST", "text": "can I get the ETA pls", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-20 16:43:42", "sender": "Kleiber Farias", "role": "driver", "label": "NONE", "text": "Can you cancel it?", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-20 16:43:55", "sender": "Kleiber Farias", "role": "driver", "label": "NONE", "text": "Someone just helped me out", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:44:35", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "@truckfleet_ali", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:45:31", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "sure", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:45:53", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "lmk once you get to the shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:46:03", "sender": "Kleiber Farias", "role": "driver", "label": "NONE", "text": "Copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:33:44", "sender": "Kleiber Farias", "role": "driver", "label": "NONE", "text": "Arrived", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 21:05:12", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "Kleiber", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 21:08:41", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Hardy_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 21:11:16", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "good", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 21:41:51", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Load# 96936721 PU-time from: 05/20/2026 17:30 EDT PU-time to: 05/20/2026 18:30 EDT PU-shipper: US RDC ORLANDO PU-address: 8650 Transport Dr Orlando, FL 32832 Note: Live Load ————————————————————— D", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-20 21:42:23", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "SN1485865 (Shipment ID) [phone] (SID) 96936721 (BOL) 96936721 (SHIPPER REF) 96936721 (Load ID)", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 21:59:21", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #575 Amount: For a Full Tank Address: 491 St. Mary's Road Saint Marys , GA 31558 Interstate: I-95, Exit 1 Distance: 202 miles Map link: https://www.google.com/ma", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-20 21:59:32", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Kleiber lets refuel at this pilot AFTER PU brother", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0634", "type": "request", "categories": [ "info_request" ], "group_id": "1003247482339", "group_title": "🟢 836 FILMON GEBREYTSADIK (COMPANY DRIVER) TBT EXPRESS", "driver": "FILMON GEBREYTSADIK", "trigger_text": "Can you please get next load ready", "trigger_sender": "Filmon Gebreytsadik", "opened_at": "2026-05-20 16:12:46", "last_at": "2026-05-20 19:45:30", "last_signal_at": "2026-05-20 16:12:46", "resolved_at": "2026-05-20 19:45:30", "status": "resolved", "duration_hours": 3.55, "message_count": 50, "signal_count": 1, "participants": [ "Filmon Gebreytsadik", "John Agzam", "Alan Williams" ], "timeline": [ { "timestamp": "2026-05-20 16:12:46", "sender": "Filmon Gebreytsadik", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you please get next load ready", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-20 16:13:00", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "we are looking for", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:42:07", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:42:13", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "pickup from Louisville KY", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:42:40", "sender": "Filmon Gebreytsadik", "role": "driver", "label": "NONE", "text": "Come on brother we need better option please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:43:47", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "bro it is 1pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:44:04", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "most loads gone with morning pickup", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:46:05", "sender": "Filmon Gebreytsadik", "role": "driver", "label": "NONE", "text": "We can still do better than that brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:47:51", "sender": "Filmon Gebreytsadik", "role": "driver", "label": "NONE", "text": "Is this round trip?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:49:56", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "i am looking bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:50:03", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "but i dont see better loads so far", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:50:08", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "yeah", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:50:16", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "why i liked this load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:50:22", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "it is straight all stops", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:50:40", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "you will be ready tomorrow morning for next load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:08:30", "sender": "Filmon Gebreytsadik", "role": "driver", "label": "NONE", "text": "Pick up and delivery is 24/7?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:10:31", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "hey bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:35:08", "sender": "Filmon Gebreytsadik", "role": "driver", "label": "NONE", "text": "Let’s get a empty drop location nearby to next pick up please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:35:39", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "asking now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:44:40", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "how far are you away?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:48:17", "sender": "Filmon Gebreytsadik", "role": "driver", "label": "NONE", "text": "Gtg?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:50:06", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "asking near location", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:52:47", "sender": "Filmon Gebreytsadik", "role": "driver", "label": "NONE", "text": "Is that too far", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:56:08", "sender": "Filmon Gebreytsadik", "role": "driver", "label": "NONE", "text": "Where’s the pick up?", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-20 17:59:01", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "what about this one", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:59:04", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "Filmon", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:59:12", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "your next load is from Ferdinand IN", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:00:33", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "i think it is on our way", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:04:22", "sender": "Filmon Gebreytsadik", "role": "driver", "label": "NONE", "text": "I think First location is better brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:04:51", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "no", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:04:55", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "hold on", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:05:01", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "i will call you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:05:07", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "let me get this load first", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:05:16", "sender": "Filmon Gebreytsadik", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:09:06", "sender": "Filmon Gebreytsadik", "role": "driver", "label": "NONE", "text": "You right I was looking at Fairland IN", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:10:37", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "yes our next load from Ferdinand, IN 47532", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:11:37", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "and Louisville KY is on your way to pickup", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:11:51", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "so thats why this address is good for drop empty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:12:23", "sender": "Filmon Gebreytsadik", "role": "driver", "label": "NONE", "text": "You’re right I was looking at the wrong city", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 19:45:30", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "Fixed it", "signals": [], "is_resolution": true } ], "prior_reports": [], "timeline_truncated": 10 }, { "case_id": "REQ-0633", "type": "request", "categories": [ "doc_request" ], "group_id": "1003769147142", "group_title": "🟢 🎀 1184 SHEREE WALDON (COMPANY DRIVER) TBT EXPRESS", "driver": "SHEREE WALDON", "trigger_text": "There is no person here u give trailer number I go inside and print out the paperwork myself", "trigger_sender": "Sheree Waldon", "opened_at": "2026-05-20 15:58:35", "last_at": "2026-05-20 16:03:52", "last_signal_at": "2026-05-20 15:58:35", "resolved_at": null, "status": "stale", "duration_hours": 0.09, "message_count": 2, "signal_count": 1, "participants": [ "Sheree Waldon" ], "timeline": [ { "timestamp": "2026-05-20 15:58:35", "sender": "Sheree Waldon", "role": "driver", "label": "DRIVER_REQUEST", "text": "There is no person here u give trailer number I go inside and print out the paperwork myself", "signals": [ "request:doc_request" ], "is_resolution": false }, { "timestamp": "2026-05-20 16:03:52", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "did you provide all these PU numbers miss ?", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0632", "type": "request", "categories": [ "pay_request" ], "group_id": "1003889171309", "group_title": "🟢 1017 JAMES BERNARD (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "JAMES BERNARD", "trigger_text": "Called and talked driver need money to get a fuel", "trigger_sender": "Update Team", "opened_at": "2026-05-20 15:51:07", "last_at": "2026-05-20 21:06:20", "last_signal_at": "2026-05-20 15:51:07", "resolved_at": null, "status": "stale", "duration_hours": 5.25, "message_count": 49, "signal_count": 1, "participants": [ "Update Team", "draco", "Fuel Department", "James Be", "Ali", "Ryan Clark", "Delroy", "Charlie" ], "timeline": [ { "timestamp": "2026-05-20 15:51:07", "sender": "Update Team", "role": "staff_relay", "label": "DRIVER_REQUEST", "text": "Called and talked driver need money to get a fuel", "signals": [ "request:pay_request", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-05-20 15:52:11", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "@dracoFuel working on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:05:49", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "@dracoFuel Any news", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:06:06", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Did he get the money ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:06:17", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "i will send when i get it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:06:42", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "can you try with the card 1st", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:06:53", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "it is active for 15 gallons", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:06:56", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "@Jabe512", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:13:11", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "@Jabe512 send the receipt after refueling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:31:15", "sender": "James Be", "role": "dispatch", "label": "NONE", "text": "U guys think I’m driving a car ? It’s ok.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:31:39", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "its to reach this pilot", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:31:40", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep @dracoFuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:35:23", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Team all good here ? @dracoFuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:35:34", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "we need to keep rolling advise pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:35:57", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "yes he just sent the receipt", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:26:19", "sender": "James Be", "role": "dispatch", "label": "NONE", "text": "That fuel station is on the opposite side with the shipper", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:26:41", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@dracoFuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:26:51", "sender": "James Be", "role": "dispatch", "label": "NONE", "text": "Terrible", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:27:04", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "you missed that pilot so now no choice", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:28:47", "sender": "James Be", "role": "dispatch", "label": "NONE", "text": "What pilot I missed ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:29:07", "sender": "draco", "role": "dispatch", "label": "NONE", "text": ".", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:30:55", "sender": "James Be", "role": "dispatch", "label": "NONE", "text": "Instead to give me 30 gallons , u preferred 8 gallons and give me an opposite adress to the shipper, an hour away, u terrible sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:31:46", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@dracoFuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:33:18", "sender": "draco", "role": "dispatch", "label": "NONE", "text": ".", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:33:27", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "we send money twice", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:36:04", "sender": "James Be", "role": "dispatch", "label": "NONE", "text": "What’s the point ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:36:26", "sender": "James Be", "role": "dispatch", "label": "NONE", "text": "U could send money 50 times", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:38:18", "sender": "James Be", "role": "dispatch", "label": "NONE", "text": "Instead to give 30 gallons , u preferred 8 gallons and give me an opposite adress to the shipper, an hour away from the shipper", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:38:49", "sender": "James Be", "role": "dispatch", "label": "NONE", "text": "Does it make sense?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:39:13", "sender": "James Be", "role": "dispatch", "label": "NONE", "text": "30 gallons is less than $200", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:40:54", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@dracoFuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:05:30", "sender": "James Be", "role": "dispatch", "label": "NONE", "text": "I didn’t miss any", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:18:24", "sender": "James Be", "role": "dispatch", "label": "NONE", "text": "Activate fuel card", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:18:33", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "@dracoFuel @Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:18:43", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:19:47", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "S", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:51:13", "sender": "Charlie", "role": "dispatch", "label": "NONE", "text": "@Jabe512 bro what time did I send you a load ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:51:36", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "on hold @update1eam", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:52:27", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Called and talked driver is at the traffic", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 21:06:20", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Called and talked driver will take the load tomorrow", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 9 }, { "case_id": "REQ-0631", "type": "request", "categories": [ "info_request" ], "group_id": "1003769147142", "group_title": "🟢 🎀 1184 SHEREE WALDON (COMPANY DRIVER) TBT EXPRESS", "driver": "SHEREE WALDON", "trigger_text": "I need trailer number", "trigger_sender": "Sheree Waldon", "opened_at": "2026-05-20 15:44:39", "last_at": "2026-05-20 19:47:24", "last_signal_at": "2026-05-20 16:03:52", "resolved_at": null, "status": "stale", "duration_hours": 4.05, "message_count": 14, "signal_count": 2, "participants": [ "Sheree Waldon", "Support team", "Felix", "Sam PTI", "Alan Williams", "Fuel Department" ], "timeline": [ { "timestamp": "2026-05-20 15:44:39", "sender": "Sheree Waldon", "role": "driver", "label": "DRIVER_REQUEST", "text": "I need trailer number", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-20 15:45:06", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 15:56:58", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "Hello", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 15:57:19", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "waiting a response from broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 15:57:31", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "did you provide all these PU numbers miss ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:03:52", "sender": "Sheree Waldon", "role": "driver", "label": "DRIVER_REQUEST", "text": "I need a 300 number", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-20 16:04:01", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:04:06", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "SHIPID 30066958", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:37:16", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Sam_fleeet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:37:28", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "pls check the DOT and registration ppaers", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:42:07", "sender": "Sam PTI", "role": "dispatch", "label": "NONE", "text": "can you check brakes once you get a chance", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 19:39:53", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Load# 7TE4129 Update Status : Rolling Miles left : 585", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-20 19:47:17", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #429 Amount: For a Full Tank Address: 1100 Martin Luther King Boulevard West Memphis , AR 72301 Interstate: I-40, Exit 280 Distance: 233 miles Map link: https://", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-20 19:47:24", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "1184 Sheree it should be on your way, pls get fuel from this pilot", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0630", "type": "request", "categories": [ "permission_request" ], "group_id": "1002534433483", "group_title": "🟢 1329 MAXAMED GULED (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "MAXAMED GULED", "trigger_text": "Can I leave now", "trigger_sender": "maxamed guled", "opened_at": "2026-05-20 15:19:50", "last_at": "2026-05-20 20:13:37", "last_signal_at": "2026-05-20 15:19:50", "resolved_at": null, "status": "stale", "duration_hours": 4.9, "message_count": 17, "signal_count": 1, "participants": [ "maxamed guled", "Update Team", "Scott", "Ryan Clark" ], "timeline": [ { "timestamp": "2026-05-20 15:19:50", "sender": "maxamed guled", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can I leave now", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-20 15:20:05", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "yessir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 15:20:10", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "G2g", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 15:20:33", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:01:18", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "3104585 WS97021623 T97001346", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:01:41", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "maxamed Let us know once you check in boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:14:11", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "I check in they say someone will be right with you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:14:48", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "keep us posted pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:28:00", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "They give me the dock now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:28:10", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "copy that brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 19:50:29", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "loaded ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 19:53:10", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "let me check paperwork pls brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 20:11:57", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "Check it please brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 20:12:24", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 20:13:27", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "G2g right brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 20:13:28", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Load# 3104585 Picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-20 20:13:37", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "yes g2g", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0629", "type": "request", "categories": [ "appointment_request" ], "group_id": "1003894998914", "group_title": "🟢 🎀1271 BREANNA MORRIS (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "BREANNA MORRIS", "trigger_text": "When did the appt get rescheduled to? I looked it up and the place closes at 5 but my eta is after 5 so I won't make it before they close", "trigger_sender": "Breanna Morris", "opened_at": "2026-05-20 14:56:50", "last_at": "2026-05-20 17:31:26", "last_signal_at": "2026-05-20 14:56:50", "resolved_at": null, "status": "stale", "duration_hours": 2.58, "message_count": 12, "signal_count": 1, "participants": [ "Breanna Morris", "Jack", "Ali", "Update Team", "Ryan Clark" ], "timeline": [ { "timestamp": "2026-05-20 14:56:50", "sender": "Breanna Morris", "role": "driver", "label": "DRIVER_REQUEST", "text": "When did the appt get rescheduled to? I looked it up and the place closes at 5 but my eta is after 5 so I won't make it before they close", "signals": [ "issue:late_appointment", "request:appointment_request" ], "is_resolution": false }, { "timestamp": "2026-05-20 14:58:56", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "so tomorrow am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 15:01:11", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Im going to go as close to delivery as I can. What time does the facility open?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 15:01:51", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "should be 8 pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 15:04:14", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "0600 AM", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 15:04:30", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "on the web it says 0600am-5pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 15:05:28", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Ok ill be there at 6 am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:24:33", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Im under an hr on my clock", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:24:39", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:09:27", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Load# 129251236 Rolling 271 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-20 17:30:28", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Aren't we supposed to get a referral bonus for recommending a driver and they get hired? My husband has been hired for 2 or 3 weeks now and I never got the referral bonus for him", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:31:26", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "something wrong on paycheck ?", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0628", "type": "request", "categories": [ "permission_request" ], "group_id": "1003663497514", "group_title": "🟢 1178 DARREN SAINT LOUIS (COMPANY DRIVER) TBT EXPRESS", "driver": "DARREN SAINT LOUIS", "trigger_text": "Can I get a copy of the total miles from last week?", "trigger_sender": "Darren Saint Louis", "opened_at": "2026-05-20 13:47:50", "last_at": "2026-05-20 21:12:32", "last_signal_at": "2026-05-20 16:34:57", "resolved_at": "2026-05-20 21:12:32", "status": "resolved", "duration_hours": 7.41, "message_count": 45, "signal_count": 2, "participants": [ "Darren Saint Louis", "Felix", "Support team" ], "timeline": [ { "timestamp": "2026-05-20 13:47:50", "sender": "Darren Saint Louis", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can I get a copy of the total miles from last week?", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-20 13:48:29", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "give me time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 13:48:32", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "I will send later", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 13:48:39", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 15:58:39", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Load has been delivered Please send next load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 15:59:39", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "drop noted ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:00:37", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "let us know what empty you are picking up", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:25:37", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "Darren brother did you find empty ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:25:45", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "we are being late to the next load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:25:53", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "talked, got the empty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:31:40", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "You guys never send the load instructions so if I pick up late won't be responsible", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:32:13", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "I sent everything", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:34:57", "sender": "Darren Saint Louis", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can I start rolling", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-20 16:35:01", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "yes sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:35:05", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Sam_fleeet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:35:17", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Where is the pu info", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-20 16:35:35", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "will send soon", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:22:58", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Pick up instructions please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:23:06", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:23:28", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Ok ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:25:49", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Trailer number please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:26:27", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "its live loading", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:26:34", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "not hook and drop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:26:42", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "BOL [phone] CUST PO [phone] PO NBR [phone] MBOL 77918840 JBORDERNBR 40509892", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:26:51", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "SHIPID 77918840 ORDEROWNER JMKT2157 JBTRACKNBR NYKN20CHY3", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:27:18", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Brother trailer number", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:27:29", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "it should be LIVE loading", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:27:42", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:42:08", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "The load isn't ready yet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:42:54", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "did you get dock ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:42:59", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "ok so we have time to send the 2nd part of PTI", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:45:37", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 19:01:23", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Darren any news bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 19:01:36", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "we are not gtg untill we get the PTI", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 19:02:00", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Sam_fleeet .", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 20:40:27", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Sam_fleeet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 20:46:48", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Sorry videos took upside down", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 20:47:07", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "I'll be taking it again", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 20:47:10", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "no problem brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 21:12:32", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "all fixed", "signals": [], "is_resolution": true } ], "prior_reports": [], "timeline_truncated": 5 }, { "case_id": "REQ-0627", "type": "request", "categories": [ "pay_request" ], "group_id": "1003838508021", "group_title": "🎀 5090 ROSEMARIE BATES (COMPANY DRIVER) ARSLON LLC", "driver": "ROSEMARIE BATES", "trigger_text": "I'm here at the shop. They told me 5-7 hours. Time will tell. Please reimburse me for the hotel room yesterday. Ty", "trigger_sender": "Rosemarie Bates", "opened_at": "2026-05-20 13:00:01", "last_at": "2026-05-20 16:16:51", "last_signal_at": "2026-05-20 13:00:01", "resolved_at": "2026-05-20 16:16:51", "status": "resolved", "duration_hours": 3.28, "message_count": 25, "signal_count": 1, "participants": [ "Rosemarie Bates", "Nicholas", "Steve" ], "timeline": [ { "timestamp": "2026-05-20 13:00:01", "sender": "Rosemarie Bates", "role": "driver", "label": "DRIVER_REQUEST", "text": "I'm here at the shop. They told me 5-7 hours. Time will tell. Please reimburse me for the hotel room yesterday. Ty", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-20 13:01:06", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "You paid for a day and I paid for the next day. Which was yesterday the 19th. Ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 13:01:15", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 13:01:27", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "what's your zelle ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 13:01:41", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Rosemarie Bates [phone]", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 13:03:16", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "working on it now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 13:03:23", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Thanks 🌞", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 13:05:20", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Got it! That's very nice. I appreciate it 😊", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 15:57:14", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "on hold", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 15:57:21", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "mechanics are done with the truck", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 15:57:42", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Ok. Ty.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 15:58:06", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "Rosemarie please send me copy of the receipt and some pictures of new radiator", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 15:58:18", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Ok.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:06:18", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "G2g?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:06:41", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "@Nicholas_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:06:48", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "kmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:07:45", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Yes? I can go?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:07:53", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "They want me out of bay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:12:15", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Lmk when I can go tablet has to charge", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:16:17", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "we need get the old radiator with yourself", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:16:28", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "What?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:16:33", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "no no", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:16:40", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "wrong chat", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:16:46", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Oh ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:16:51", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "we are g2g", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0626", "type": "request", "categories": [ "info_request" ], "group_id": "1003822858962", "group_title": "🟢 🎀 1306 SHAW TEMEKA (COMPANY DRIVER) TBT EXPRESS", "driver": "SHAW TEMEKA", "trigger_text": "Any updates can i check in", "trigger_sender": "Temeka Shaw", "opened_at": "2026-05-20 12:32:18", "last_at": "2026-05-20 13:58:38", "last_signal_at": "2026-05-20 12:32:18", "resolved_at": "2026-05-20 13:58:38", "status": "resolved", "duration_hours": 1.44, "message_count": 7, "signal_count": 1, "participants": [ "Temeka Shaw", "Ali fleet", "Mark" ], "timeline": [ { "timestamp": "2026-05-20 12:32:18", "sender": "Temeka Shaw", "role": "driver", "label": "DRIVER_REQUEST", "text": "Any updates can i check in", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-20 12:33:11", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "check in", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:33:25", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Copy that", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:33:26", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "Account number: 9543325", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:33:29", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "Xpress line INC", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:33:35", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "under this account check in", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 13:58:38", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "did they fixed ?", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0625", "type": "request", "categories": [ "home_time" ], "group_id": "1003443235257", "group_title": "🎀 852 CHERRICA CALIXTE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "CHERRICA CALIXTE", "trigger_text": "Called: she said she talked with Jake about home time on 20th, will taking home time for than 2 weeks, that`s why she is leaving the truck at office", "trigger_sender": "Mary Watson", "opened_at": "2026-05-20 12:31:11", "last_at": "2026-05-20 15:10:07", "last_signal_at": "2026-05-20 12:31:11", "resolved_at": null, "status": "stale", "duration_hours": 2.65, "message_count": 12, "signal_count": 1, "participants": [ "Mary Watson", "ᴋᴇɴᴢᴏ", "Davron", "Jordan PTI" ], "timeline": [ { "timestamp": "2026-05-20 12:31:11", "sender": "Mary Watson", "role": "staff_relay", "label": "DRIVER_REQUEST", "text": "Called: she said she talked with Jake about home time on 20th, will taking home time for than 2 weeks, that`s why she is leaving the truck at office", "signals": [ "request:home_time", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-05-20 12:31:33", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "didn`t said reason", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:34:04", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "got it , thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:34:26", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "@Cherricalixte once you drop the trailer, please come bobtail to the office", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 13:17:22", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "@Jordan_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 14:32:21", "sender": "Davron", "role": "dispatch", "label": "NONE", "text": "the driver returned tablet and fuel card @JORDAN_ACC @MADDY_ACC @Fel1x_acc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 15:07:29", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "417 - tr # HT368437 Dropped by: CHERRICA CALIXTE Location: Shorewood , IL Date: 05/20 Condition: good Docs: -", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-20 15:08:12", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "dropped at Joliet, IL at yard", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 15:09:21", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "yeah sure", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 15:09:26", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "the trailer is at the trailer yard", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 15:09:34", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "the truck si at Joliet, IL", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 15:10:07", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "okok", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0624", "type": "request", "categories": [ "pay_request" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "Team my battery died again but I’m near a truck ship , if they can jump my truck can you pay for it please", "trigger_sender": "mario santos", "opened_at": "2026-05-20 12:01:23", "last_at": "2026-05-20 12:03:24", "last_signal_at": "2026-05-20 12:01:23", "resolved_at": null, "status": "stale", "duration_hours": 0.03, "message_count": 5, "signal_count": 1, "participants": [ "mario santos", "Antony", "Adam" ], "timeline": [ { "timestamp": "2026-05-20 12:01:23", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "Team my battery died again but I’m near a truck ship , if they can jump my truck can you pay for it please", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-20 12:01:38", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "@Will_Fleet2", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:02:03", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:03:22", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "do you have APU unit in your truck ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:03:24", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "@RioDogg", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0623", "type": "request", "categories": [ "pay_request" ], "group_id": "1003751791410", "group_title": "🎀 1052 CANDICE BREWER (COMPANY DRIVER) ROBERTSON TRUCK", "driver": "CANDICE BREWER", "trigger_text": "Can you activate my fuel card", "trigger_sender": "Candice Brewer", "opened_at": "2026-05-20 10:46:40", "last_at": "2026-05-20 16:37:34", "last_signal_at": "2026-05-20 10:46:40", "resolved_at": null, "status": "stale", "duration_hours": 5.85, "message_count": 25, "signal_count": 1, "participants": [ "Candice Brewer", "Martin", "Theo Fletcher", "cαmíllα", "Kevin ⛟" ], "timeline": [ { "timestamp": "2026-05-20 10:46:40", "sender": "Candice Brewer", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you activate my fuel card", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-20 10:46:45", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 10:47:00", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "Thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 11:04:57", "sender": "Theo Fletcher", "role": "office", "label": "NONE", "text": "Load Update – # 553629042 Status: Stopped Current Location: Pilot Travel Center, 985 Peeler Rd, Salisbury, NC 28147, United States Remaining Distance to Receiver: 54 miles", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 11:05:38", "sender": "Theo Fletcher", "role": "office", "label": "NONE", "text": "Can we have your ETA to the receiver?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:08:22", "sender": "cαmíllα", "role": "dispatch", "label": "NONE", "text": "good morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:22:26", "sender": "cαmíllα", "role": "dispatch", "label": "NONE", "text": "why we still not delivered a load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:22:36", "sender": "cαmíllα", "role": "dispatch", "label": "NONE", "text": "appoitment was at 5 am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:22:39", "sender": "cαmíllα", "role": "dispatch", "label": "NONE", "text": "Candice", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:22:48", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "They opened at 630", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:22:57", "sender": "cαmíllα", "role": "dispatch", "label": "NONE", "text": "did they get u a door ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:41:42", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "Unloading now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:42:24", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "great", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 13:31:59", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "Candice any news?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 13:46:02", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 13:47:37", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "Load # 553629042 has been completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-20 13:58:32", "sender": "cαmíllα", "role": "dispatch", "label": "NONE", "text": "🚚 Load# BG1149133726 Note: Live loading . PU-time: 05/20/2026 11:00AM ASAP PU-address: BIC USA INC., 5900 Long Creek Park Dr., Charlotte, NC 28269 ———————————————— Note: live unloadin", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-20 14:13:53", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "Status: stopped", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-20 14:14:00", "sender": "cαmíllα", "role": "dispatch", "label": "NONE", "text": "we need to move asap", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 14:14:16", "sender": "cαmíllα", "role": "dispatch", "label": "NONE", "text": "i gave eta to broker 11 30 and they told we need to move asap", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 14:14:45", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 14:15:20", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "no response", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 14:15:25", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "Candice start rolling asap", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 15:04:05", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "35 miles left roliing", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:37:34", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "Candice loading you?", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0622", "type": "request", "categories": [ "info_request" ], "group_id": "1003959799927", "group_title": "🟡 1357 MEHTAB DAATLA (COMPANY DRIVER) TBT EXPRESS", "driver": "MEHTAB DAATLA", "trigger_text": "Can you book load back to chicago", "trigger_sender": "Mehtab Daatla", "opened_at": "2026-05-20 09:58:22", "last_at": "2026-05-21 05:53:13", "last_signal_at": "2026-05-20 23:59:20", "resolved_at": null, "status": "stale", "duration_hours": 19.91, "message_count": 49, "signal_count": 2, "participants": [ "Mehtab Daatla", "Austin Pattinson", "James Specter", "Support team", "Ali fleet", "Ethan", "Garry" ], "timeline": [ { "timestamp": "2026-05-20 09:58:22", "sender": "Mehtab Daatla", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you book load back to chicago", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-20 09:58:46", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "Good morning brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 09:58:55", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "how are you today", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 09:59:14", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Good good", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 11:02:30", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "Good morning brother How are u? May I know the reason, pls?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:15:51", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "Good morning @Mehtabdaatla brother How are u? What is your ETA to the receiver?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:16:34", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Gm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:35:14", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:43:24", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Still waiting hos", "signals": [ "issue:detention" ], "is_resolution": false }, { "timestamp": "2026-05-20 12:43:44", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:43:52", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "can u call me back, pls?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:51:31", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:58:44", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "called: talked", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:59:12", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Start to roll", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:59:26", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "👍", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 14:58:57", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "There is a engine check light", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 14:59:04", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@truckfleet_ali", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 15:00:29", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "not big deal", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 15:05:02", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Ok.thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 15:45:32", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "is your ETA the same?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 15:47:22", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "4.58", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 15:49:22", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "noted,ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 23:59:20", "sender": "Mehtab Daatla", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you book a load back to chicago", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-20 23:59:30", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "After this", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 23:59:40", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "what is the reason brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 00:03:19", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Office opens at 8.30", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 00:03:40", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "you are gtg", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 00:03:46", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "have a safe trip", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 00:04:23", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Receiver not going to accept", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 00:04:38", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "here is the receiver address", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 00:05:05", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Ok.sorry its my bad", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 00:05:14", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "no problem brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 00:06:17", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Its not working out to well for me.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 00:06:51", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "what you mean exactly brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 00:10:17", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Due to my health reasn", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 00:42:18", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Shipper said the bol is good", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 00:42:35", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Start to roll", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 00:44:45", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "yes brother everything is good be safe", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 00:45:05", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "You too", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 05:53:13", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "Load# 7TP4667 Update Status : Stopped Miles left to the receiver: 347 Location: CAT Scale, 875 N Eagle Valley Rd, Milesburg, PA 16853, United States", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 9 }, { "case_id": "REQ-0621", "type": "request", "categories": [ "info_request" ], "group_id": "1003663497514", "group_title": "🟢 1178 DARREN SAINT LOUIS (COMPANY DRIVER) TBT EXPRESS", "driver": "DARREN SAINT LOUIS", "trigger_text": "How can I help?", "trigger_sender": "Darren Saint Louis", "opened_at": "2026-05-20 09:40:59", "last_at": "2026-05-20 16:47:58", "last_signal_at": "2026-05-20 16:43:22", "resolved_at": "2026-05-20 16:47:58", "status": "resolved", "duration_hours": 7.12, "message_count": 17, "signal_count": 3, "participants": [ "Darren Saint Louis", "Austin Pattinson", "Martin", "Support team", "Sam PTI", "Felix" ], "timeline": [ { "timestamp": "2026-05-20 09:40:59", "sender": "Darren Saint Louis", "role": "driver", "label": "DRIVER_REQUEST", "text": "How can I help?", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-20 09:41:00", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "let me know your ETA once you start rolling pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 09:43:28", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Load# 7SN5007 Update Status : Stopped Miles left : 309", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-20 10:06:29", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Please unlock the fuel ⛽", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-20 10:06:40", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "@martin_fuel pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 10:06:53", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 11:38:07", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Load# 7SN5007 rolling 246 mi left", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-20 16:35:51", "sender": "Darren Saint Louis", "role": "driver", "label": "DRIVER_REQUEST", "text": "And how will I start rolling", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-20 16:36:05", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "You said to start rolling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:37:05", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "https://maps.app.goo.gl/q8MTUj2nqgypBpSM9", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:37:11", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "pick up location", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:43:22", "sender": "Darren Saint Louis", "role": "driver", "label": "DRIVER_REQUEST", "text": "Bro can you send the load instructions", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-20 16:43:53", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "here it is", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:45:41", "sender": "Sam PTI", "role": "dispatch", "label": "NONE", "text": "@sp_team_tbt", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:46:05", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:47:55", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Felix_tbt", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:47:58", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "fixed", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0620", "type": "request", "categories": [ "eld_request" ], "group_id": "1003682147308", "group_title": "🟢 1297 PATRICK LIBATA (COMPANY DRIVER) TBT EXPRESS", "driver": "PATRICK LIBATA", "trigger_text": "Need hours", "trigger_sender": "Patrick Libata Samba", "opened_at": "2026-05-20 05:38:54", "last_at": "2026-05-21 02:59:43", "last_signal_at": "2026-05-20 21:51:26", "resolved_at": null, "status": "stale", "duration_hours": 21.35, "message_count": 26, "signal_count": 3, "participants": [ "Patrick Libata Samba", "Austin Pattinson", "Martin", "John Agzam", "James Specter", "Alan Williams" ], "timeline": [ { "timestamp": "2026-05-20 05:38:54", "sender": "Patrick Libata Samba", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need hours", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-20 05:39:01", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "@choyxona2024 pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 05:49:34", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "no seal btw ? Patrick", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 05:50:37", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "pls resend the ppw it is not clear enough and if there is no seal i need freight pic as well", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 05:50:38", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "Patrick", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 07:12:58", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Dealer #898 Amount: For a Full Tank Address: 918 West Atlantic Emporia , VA 23847 Interstate: I-95, Exit 11 (Hwy 58) Distance: 107 miles Map link: https://www.google.com/maps/", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-20 07:13:07", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Patrick please refuel from this pilot it should be on your way", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 08:10:23", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "Load# 3305924 Status: roiling Mile left : 263 current location :9.62 mi SW of Halifax County, NC", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-20 11:03:41", "sender": "Patrick Libata Samba", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need hours", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-20 11:04:05", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "@choyxona2024 pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:06:13", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "Called ETA is on time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:14:42", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "are they unloading you?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:15:10", "sender": "Patrick Libata Samba", "role": "driver", "label": "NONE", "text": "Just at the dock…", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:15:19", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "noted,tyt", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:15:29", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:15:37", "sender": "Patrick Libata Samba", "role": "driver", "label": "NONE", "text": "Yes unloading…", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:15:39", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "booking you load going to KS", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:15:51", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "90 miles dh", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:15:53", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "1230 total", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:15:58", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "friday 8 am delivery", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:16:14", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "before i send info please send PTI video", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:27:43", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "@Sam_fleeet pls check", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 16:34:11", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "Load# 106876-01 PU: ASAP by 15:30 PM ERDNER NORTHEAST WAREHOUSE 395 PEDRICKTOWN ROAD LOGAN TOWNSHIP, NJ 08085 Delivery: 5/22/2026 08:00 AM 1200-KANSAS CITY LUBE PLANT 966 SUNSHINE ROAD KANSAS", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-20 21:51:26", "sender": "Patrick Libata Samba", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need hours", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-20 21:51:57", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "@ch\\@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-21 02:59:43", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Load# 106876-01 Update Status : Stopped Miles left : 1090", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0619", "type": "request", "categories": [ "eld_request" ], "group_id": "1003979865169", "group_title": "🟢 🎀 1193 MESHIA MOORE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "MESHIA MOORE", "trigger_text": "When will you add time tomorrow", "trigger_sender": "Tru Harris", "opened_at": "2026-05-20 04:11:43", "last_at": "2026-05-20 09:53:22", "last_signal_at": "2026-05-20 04:11:43", "resolved_at": null, "status": "stale", "duration_hours": 5.69, "message_count": 12, "signal_count": 1, "participants": [ "Tru Harris", "Nolan Hunt", "Scott", "𝓓𝓪𝓿𝓲𝓭" ], "timeline": [ { "timestamp": "2026-05-20 04:11:43", "sender": "Tru Harris", "role": "unknown", "label": "DRIVER_REQUEST", "text": "When will you add time tomorrow", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-20 04:11:57", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "callin g", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 04:15:45", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "called and talked will fix the ELD and driver will take a rest until 5:30 AM and will start rolling delivery also will be on time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 09:41:54", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Good morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 09:41:57", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Help", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 09:42:28", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Good morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 09:42:43", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Video coming", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 09:44:09", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Still having problems with the air pressure", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 09:44:19", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@truckfleet_ali @Adam_Fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 09:50:31", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "maybe there is an air leak", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 09:50:44", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "we can check with TA or Loves", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 09:53:22", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "for now u can keep rolling", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0618", "type": "request", "categories": [ "contact_request" ], "group_id": "1002281369010", "group_title": "🟢 📷 1024 JOAO MARTINS (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "JOAO MARTINS", "trigger_text": "They told me my truck is unloaded to get out of the door to go park in a staging area once my paper work is done they will give me a call and lumper price to pay", "trigger_sender": "Joao Martins", "opened_at": "2026-05-20 02:40:18", "last_at": "2026-05-20 22:50:47", "last_signal_at": "2026-05-20 20:15:23", "resolved_at": null, "status": "stale", "duration_hours": 20.17, "message_count": 47, "signal_count": 2, "participants": [ "Joao Martins", "Nolan Hunt", "Fredo Peterson", "Delroy", "Ali", "James" ], "timeline": [ { "timestamp": "2026-05-20 02:40:18", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_REQUEST", "text": "They told me my truck is unloaded to get out of the door to go park in a staging area once my paper work is done they will give me a call and lumper price to pay", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-20 02:40:27", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Be ready when. They call me", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 02:40:28", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 02:40:47", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "i will check with broker to get the code for that", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 02:40:55", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "lmk once u receiver the link to pay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 02:41:03", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 03:35:20", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Your lumper fee checkout is ready. Please click the link and follow the instructions to pay from your phone: https://app.relaypayments.com/checkout/pc_4NtL5E3TSetvnj", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 03:35:25", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "checkikn", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 03:45:40", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "tried to reach out them but no response at all", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 03:46:40", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 03:46:44", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "will try to pay it just a moment", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 03:46:58", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Alright", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 03:51:09", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Your payment is complete", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 03:51:12", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 03:51:24", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "yes let us know once u receiver the receipt", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 03:51:30", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Now just waiting for them to call me for a paper work they said", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 03:51:44", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 05:04:13", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "did u receiver the receipt from text messages brother ? Joao", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 05:04:47", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "No sir still waiting for a paper work", "signals": [ "issue:detention" ], "is_resolution": false }, { "timestamp": "2026-05-20 05:04:58", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 05:19:33", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "I am at the receiving office they send me back to the truck . I need to wait for a phone call", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 05:20:00", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "copy are they counting the product ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 05:20:16", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "No ideia", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 05:20:23", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Distribution center are like this", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 05:20:33", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "let's see", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 05:20:34", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "That's why I don't like coming to DC", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 05:20:35", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 05:21:20", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "they only have night shift from 9 pm until 2 am that's why they always super busy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 05:22:18", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "I see", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 05:57:56", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@Fel1x_acc @Khamza_acc Load # 1868149 , lumper fee paid with card 0558 Broker will reimburse Total amount: 78.00", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-20 06:12:58", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 06:13:06", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Finished ✅️", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 06:17:32", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Load# 1868149 delivered", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-20 06:52:30", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Thanks brother you handle very professional 👌", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 06:52:47", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "thanks brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 20:15:23", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call me they explain it @fredosamsara", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-20 20:16:04", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Why did he took my phone number?", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-20 20:17:23", "sender": "Fredo Peterson", "role": "dispatch", "label": "NONE", "text": "police still here ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 20:17:40", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "No sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:50:47", "sender": "James", "role": "dispatch", "label": "NONE", "text": "you should have let us know about it earlier when we sent the pilot brother, now we can do nothing about it. our system showed that it was on your way on that time", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 7 }, { "case_id": "REQ-0617", "type": "request", "categories": [ "eld_request" ], "group_id": "1003615753745", "group_title": "🟢 1215 RAJAB HASSAN (COMPANY DRIVER) – TBT EXPRESS INC", "driver": "RAJAB HASSAN", "trigger_text": "Good evening, I need hours to roll.", "trigger_sender": "Rajab Hassan", "opened_at": "2026-05-20 02:28:18", "last_at": "2026-05-20 08:13:33", "last_signal_at": "2026-05-20 02:28:18", "resolved_at": null, "status": "stale", "duration_hours": 5.75, "message_count": 11, "signal_count": 1, "participants": [ "Rajab Hassan", "Alan Williams", "Martin", "Support team", "Austin Pattinson" ], "timeline": [ { "timestamp": "2026-05-20 02:28:18", "sender": "Rajab Hassan", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good evening, I need hours to roll.", "signals": [ "request:eld_request" ], "is_resolution": false }, { "timestamp": "2026-05-20 02:28:27", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 03:11:24", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Load# Update Status : Rolling to drop Miles left : 489", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-20 03:16:53", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #130 Amount: For a 50 gallons Address: 5219 Brecksville Road Richfield , OH 44286 Interstate: I-77, Exit 146 / I-80, Exit 173 Distance: 56 miles Map link: https:", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-20 03:17:01", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "@TBTllcGround lets refuel here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 03:19:38", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Rajab", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 07:28:33", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "Load# 109561779 Status: stopped Mile left : 356 current location :Ohio Turnpike, 4.6 mi N Clyde, Sandusky County, OH", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-20 08:10:44", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "Good morning brother Rajab", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 08:10:53", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "hope you doing well today", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 08:12:53", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "called no response", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 08:13:33", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "brother trl needs to be returned this morning we need to start Rollin ASAP", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0616", "type": "request", "categories": [ "appointment_request" ], "group_id": "1003946850737", "group_title": "🟢 1373 PETERLY JULSAINT (COMPANY DRIVER) TBT EXPRESS INC", "driver": "PETERLY JULSAINT", "trigger_text": "Did you ask the broker to change my appointment time?", "trigger_sender": "Peterly Julsaint", "opened_at": "2026-05-20 01:38:34", "last_at": "2026-05-20 06:51:01", "last_signal_at": "2026-05-20 01:38:34", "resolved_at": null, "status": "stale", "duration_hours": 5.21, "message_count": 16, "signal_count": 1, "participants": [ "Peterly Julsaint", "Alan Williams", "Austin Pattinson" ], "timeline": [ { "timestamp": "2026-05-20 01:38:34", "sender": "Peterly Julsaint", "role": "driver", "label": "DRIVER_REQUEST", "text": "Did you ask the broker to change my appointment time?", "signals": [ "request:appointment_request" ], "is_resolution": false }, { "timestamp": "2026-05-20 01:40:07", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "we have already informed them about our delay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 01:40:16", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "what will be your ETA?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 01:41:50", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "got it , keep us posted please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 01:46:17", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Load# A-637676 Update Status : Rolling Miles left : 310", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-20 03:17:24", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Load# A-637676 Update Status : Rolling Miles left : 211", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-20 05:00:08", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "Load# A-637676 Status: rolling Mile left : 82 current location :0.88 mi NW of Gantt, SC", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-20 05:00:54", "sender": "Peterly Julsaint", "role": "driver", "label": "NONE", "text": "ELD please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 05:01:12", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "@choyxona2024 PLS", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 06:31:38", "sender": "Peterly Julsaint", "role": "driver", "label": "NONE", "text": "They said when they have dock available they will call me", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 06:32:33", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "copy , keep me posted pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 06:50:29", "sender": "Peterly Julsaint", "role": "driver", "label": "NONE", "text": "https://roadsync.app/p/i/zu5myfb1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 06:50:42", "sender": "Peterly Julsaint", "role": "driver", "label": "NONE", "text": "Lumper fee", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 06:50:51", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 06:50:57", "sender": "Peterly Julsaint", "role": "driver", "label": "NONE", "text": "Dock 61", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 06:51:01", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "copy that", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0615", "type": "request", "categories": [ "load_request" ], "group_id": "1002722377043", "group_title": "🟡 1076 IBRAHIM ABDI (COMPANY DRIVER) - TBT EXPRESS INC", "driver": "IBRAHIM ABDI", "trigger_text": "Any load", "trigger_sender": "Ibrahim Abdi", "opened_at": "2026-05-20 01:32:56", "last_at": "2026-05-20 13:21:42", "last_signal_at": "2026-05-20 11:58:15", "resolved_at": "2026-05-20 13:21:42", "status": "resolved", "duration_hours": 11.81, "message_count": 21, "signal_count": 2, "participants": [ "Ibrahim Abdi", "Support team", "Alan Williams", "John J.S" ], "timeline": [ { "timestamp": "2026-05-20 01:32:56", "sender": "Ibrahim Abdi", "role": "driver", "label": "DRIVER_REQUEST", "text": "Any load", "signals": [ "request:load_request" ], "is_resolution": false }, { "timestamp": "2026-05-20 01:33:13", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "not yet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 01:33:20", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "take a rest we will let you know", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 01:48:12", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "can you please send us PTI for truck brother ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 01:48:20", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Ibrahim", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 02:09:15", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "talked , he will send PTI for truck early in th morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 11:58:15", "sender": "Ibrahim Abdi", "role": "driver", "label": "DRIVER_REQUEST", "text": "Any load yet", "signals": [ "request:load_request" ], "is_resolution": false }, { "timestamp": "2026-05-20 11:58:22", "sender": "John J.S", "role": "dispatch", "label": "NONE", "text": "Assalam alaykum brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 11:58:27", "sender": "John J.S", "role": "dispatch", "label": "NONE", "text": "we are working on it brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 11:59:14", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Pls before we send the load we need a PTI video", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 11:59:38", "sender": "Ibrahim Abdi", "role": "driver", "label": "NONE", "text": "I will send pti later", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:00:17", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "no later bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:00:25", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "pls do it before we book a load pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:02:03", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "talked", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:54:56", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Ibrahim any news about PTI bro ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 12:55:02", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "we are waiting", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 13:15:21", "sender": "John J.S", "role": "dispatch", "label": "NONE", "text": "RCT Logistics Load# 77513 ==================== PU Location : TB PALLETS 3879 EASTSIDE HIGHWAY GROTTOES, VA 24441 05/20 ASAP ⚠️ LIVE ==================== DEL Location : KERRY ROME 5 DOUGLAS", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 13:15:31", "sender": "John J.S", "role": "dispatch", "label": "NONE", "text": "@Sam_fleeet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 13:15:39", "sender": "John J.S", "role": "dispatch", "label": "NONE", "text": "Ibrahim here is your load info", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 13:15:43", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Sam_fleeet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 13:21:42", "sender": "John J.S", "role": "dispatch", "label": "NONE", "text": "fixed", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0614", "type": "request", "categories": [ "eld_request" ], "group_id": "1003978468235", "group_title": "🟡 1113 ABASS GURE (COMPANY DRIVER) TBT EXPRESS", "driver": "ABASS GURE", "trigger_text": "Need more hours", "trigger_sender": "Abass Gure", "opened_at": "2026-05-20 01:30:08", "last_at": "2026-05-20 22:12:28", "last_signal_at": "2026-05-20 17:21:48", "resolved_at": null, "status": "stale", "duration_hours": 20.71, "message_count": 46, "signal_count": 3, "participants": [ "Abass Gure", "Support team", "Alan Williams", "Austin Pattinson", "Walcott", "Abow Abass", "Martin", "James Specter", "Morgan", "Robert" ], "timeline": [ { "timestamp": "2026-05-20 01:30:08", "sender": "Abass Gure", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need more hours", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-20 01:30:13", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 01:31:01", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "did u find the trailer?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 01:39:13", "sender": "Abass Gure", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 01:39:41", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "great brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 02:17:42", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "please send us full PTI for trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 02:52:12", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Abass boss looks like you already at the shipper, are they loading you?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 02:52:26", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "pls send ud full trailer pictures", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 03:36:24", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "talked , he got dock door and loading now , he will send full pti video for trailer as soon they done", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 03:58:32", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "@walcott_td1 need to check here pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 03:59:00", "sender": "Walcott", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 03:59:09", "sender": "Abow Abass", "role": "dispatch", "label": "NONE", "text": "Check were", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 04:00:04", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "our team will check trl's condition brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 04:00:04", "sender": "Walcott", "role": "dispatch", "label": "NONE", "text": "lot tr # EJGZ907840 Checked: 5/19 Condition: - ( no brakes / tires video )", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-20 04:00:21", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 04:00:27", "sender": "Walcott", "role": "dispatch", "label": "NONE", "text": "need to check hub seal oil level, tires pressure and all documents also Abow can u check brakes / tires if possible send videos", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 04:03:17", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "next time in live load pls take freight pic as well before you put a seal on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 04:05:55", "sender": "Abow Abass", "role": "dispatch", "label": "NONE", "text": "Oku", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 04:05:57", "sender": "Abow Abass", "role": "dispatch", "label": "NONE", "text": "Okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 04:06:04", "sender": "Abow Abass", "role": "dispatch", "label": "NONE", "text": "Need more hours", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 04:06:10", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "@choyxona2024 pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 04:07:57", "sender": "Abow Abass", "role": "dispatch", "label": "NONE", "text": "8:15 AM Arrival", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 04:08:10", "sender": "Abow Abass", "role": "dispatch", "label": "NONE", "text": "Need more hours please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 04:08:27", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "@choyxona2024 pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 04:09:01", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "informing the broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 04:42:48", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #671 Amount: For a Full Tank Address: 703 State Hwy 80 Matthews , MO 63867 Interstate: I-55 Exit 58 Distance: 73 miles Map link: https://www.google.com/maps/search/?api=1&q", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-20 04:42:58", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Abow please refuel from there before entering expensive zone", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 05:57:15", "sender": "Abass Gure", "role": "driver", "label": "NONE", "text": "Fuel card activate please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 05:57:19", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:21:39", "sender": "Abass Gure", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need more time", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-20 17:21:48", "sender": "Abass Gure", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need more hours please", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-20 17:22:06", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:22:50", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@Sam_fleeet check, pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:24:58", "sender": "Morgan", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:27:21", "sender": "Morgan", "role": "dispatch", "label": "NONE", "text": "talked abt log book", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:45:16", "sender": "Abass Gure", "role": "driver", "label": "NONE", "text": "Where the truck go", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-20 18:45:36", "sender": "Abass Gure", "role": "driver", "label": "NONE", "text": "Why do you want me to take the truck", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-20 18:47:01", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "did u drop your trailer brother?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 18:55:03", "sender": "Abass Gure", "role": "driver", "label": "NONE", "text": "I dropped one spot they just telling me to move out and theres not ather spot", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 22:12:28", "sender": "Robert", "role": "dispatch", "label": "NONE", "text": "vacation for 2 weeks", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 6 }, { "case_id": "REQ-0613", "type": "request", "categories": [ "permission_request" ], "group_id": "1002782021066", "group_title": "🟡 🎀 807 JENNIFER GARRETT-GROSSARTH (COMPANY DRIVER) - BUCKEYE TRUCKS LLC", "driver": "JENNIFER GARRETT-GROSSARTH", "trigger_text": "Good evening may I have more hours Thank you", "trigger_sender": "Jennifer Garrett", "opened_at": "2026-05-20 01:20:07", "last_at": "2026-05-20 23:08:51", "last_signal_at": "2026-05-20 23:08:30", "resolved_at": null, "status": "stale", "duration_hours": 21.81, "message_count": 9, "signal_count": 3, "participants": [ "Jennifer Garrett", "Nolan Hunt", "Update Team" ], "timeline": [ { "timestamp": "2026-05-20 01:20:07", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good evening may I have more hours Thank you", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-20 01:20:14", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "good evening @choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 03:18:47", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Load# 553698210 Rolling CL: 142 Flato Road Corpus Christi, TX 78405 970 miles left to the receiver", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-20 13:27:34", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Hi good morning may I please have more hours thank you", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-20 13:27:43", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 13:27:54", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Good morning ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 17:15:15", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Load# 553698210 Rolling 597 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-20 23:08:30", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good evening May I please have more hours Thank u", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-20 23:08:51", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0612", "type": "request", "categories": [ "permission_request" ], "group_id": "1002722377043", "group_title": "🟡 1076 IBRAHIM ABDI (COMPANY DRIVER) - TBT EXPRESS INC", "driver": "IBRAHIM ABDI", "trigger_text": "Can I get next load info", "trigger_sender": "Ibrahim Abdi", "opened_at": "2026-05-20 00:13:10", "last_at": "2026-05-20 01:29:17", "last_signal_at": "2026-05-20 00:13:10", "resolved_at": null, "status": "stale", "duration_hours": 1.27, "message_count": 5, "signal_count": 1, "participants": [ "Ibrahim Abdi", "Support team" ], "timeline": [ { "timestamp": "2026-05-20 00:13:10", "sender": "Ibrahim Abdi", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can I get next load info", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-20 00:13:35", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "we are working on it brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 00:16:40", "sender": "Ibrahim Abdi", "role": "driver", "label": "NONE", "text": "So no load?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 00:16:59", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "yes, not yet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 01:29:17", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0611", "type": "request", "categories": [ "pay_request" ], "group_id": "1003901281330", "group_title": "🟡 602 AGUSTIN PECINA (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "AGUSTIN PECINA", "trigger_text": "Activate fuel card", "trigger_sender": "Agustin Pecina", "opened_at": "2026-05-20 00:10:58", "last_at": "2026-05-20 03:22:07", "last_signal_at": "2026-05-20 00:10:58", "resolved_at": null, "status": "stale", "duration_hours": 3.19, "message_count": 7, "signal_count": 1, "participants": [ "Agustin Pecina", "Nolan Hunt", "James" ], "timeline": [ { "timestamp": "2026-05-20 00:10:58", "sender": "Agustin Pecina", "role": "driver", "label": "DRIVER_REQUEST", "text": "Activate fuel card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-20 00:11:05", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@Jamesfuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 00:11:09", "sender": "James", "role": "dispatch", "label": "NONE", "text": "l;mc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 00:11:24", "sender": "James", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 03:20:39", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Load# 0545469 Stopped CL: 7107 US-59, Livingston, TX 77351, USA 716 miles left to the receiver", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-20 03:21:59", "sender": "Agustin Pecina", "role": "driver", "label": "NONE", "text": "Im out of hrs", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 03:22:07", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0610", "type": "request", "categories": [ "pay_request" ], "group_id": "1003837427210", "group_title": "🟢 🎀 1317 CHISOLM LATRESE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "CHISOLM LATRESE", "trigger_text": "Just Zelle", "trigger_sender": "LaTrese Chisolm", "opened_at": "2026-05-20 00:06:29", "last_at": "2026-05-20 02:52:13", "last_signal_at": "2026-05-20 00:06:29", "resolved_at": null, "status": "stale", "duration_hours": 2.76, "message_count": 11, "signal_count": 1, "participants": [ "LaTrese Chisolm", "Nick_Safety", "Nolan Hunt" ], "timeline": [ { "timestamp": "2026-05-20 00:06:29", "sender": "LaTrese Chisolm", "role": "driver", "label": "DRIVER_REQUEST", "text": "Just Zelle", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-20 00:06:43", "sender": "Nick_Safety", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 00:07:13", "sender": "Nick_Safety", "role": "dispatch", "label": "NONE", "text": "we will reimburse money in your paycheck", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 00:07:44", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "No that was my last little bit of money I need it back now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 00:07:51", "sender": "Nick_Safety", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 00:07:53", "sender": "Nick_Safety", "role": "dispatch", "label": "NONE", "text": "lnc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 00:09:42", "sender": "Nick_Safety", "role": "dispatch", "label": "NONE", "text": "please send your zelle information", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 00:09:56", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "[phone]", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 00:10:02", "sender": "Nick_Safety", "role": "dispatch", "label": "NONE", "text": "and name please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 00:10:18", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "LaTrese Chisolm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 02:52:13", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Load# 552974693 Stopped CL: Pilot Travel Center, 170 Valley St, Arkadelphia, AR 71923, United States 184 miles left to the receiver", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0609", "type": "request", "categories": [ "fuel_request" ], "group_id": "1003901281330", "group_title": "🟡 602 AGUSTIN PECINA (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "AGUSTIN PECINA", "trigger_text": "I need def fluid", "trigger_sender": "Agustin Pecina", "opened_at": "2026-05-19 23:42:51", "last_at": "2026-05-19 23:46:59", "last_signal_at": "2026-05-19 23:42:51", "resolved_at": null, "status": "stale", "duration_hours": 0.07, "message_count": 8, "signal_count": 1, "participants": [ "Agustin Pecina", "Delroy" ], "timeline": [ { "timestamp": "2026-05-19 23:42:51", "sender": "Agustin Pecina", "role": "driver", "label": "DRIVER_REQUEST", "text": "I need def fluid", "signals": [ "request:fuel_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-19 23:43:19", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 23:44:02", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "how much DEF do you have brother?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 23:44:04", "sender": "Agustin Pecina", "role": "driver", "label": "NONE", "text": "Previous Fueling didn't hve it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 23:44:35", "sender": "Agustin Pecina", "role": "driver", "label": "NONE", "text": "I hve 1/4", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 23:44:43", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #472 Amount: For a Full Tank Address: 529 S 1st St, Beasley Beasley , TX 77417 Interstate: Highway 59 Distance: 32 miles Map link: https://www.google.com/maps/s", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-19 23:44:50", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Agustin you can get DEF and Diesel there", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 23:46:59", "sender": "Agustin Pecina", "role": "driver", "label": "NONE", "text": "Ok brother 23miles to get def", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0608", "type": "request", "categories": [ "contact_request" ], "group_id": "1003978468235", "group_title": "🟡 1113 ABASS GURE (COMPANY DRIVER) TBT EXPRESS", "driver": "ABASS GURE", "trigger_text": "Call 📞 them", "trigger_sender": "Abass Gure", "opened_at": "2026-05-19 22:21:37", "last_at": "2026-05-20 00:41:00", "last_signal_at": "2026-05-19 22:21:37", "resolved_at": null, "status": "stale", "duration_hours": 2.32, "message_count": 8, "signal_count": 1, "participants": [ "Abass Gure", "Support team", "Alan Williams" ], "timeline": [ { "timestamp": "2026-05-19 22:21:37", "sender": "Abass Gure", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call 📞 them", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-19 22:22:25", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "let me see", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 23:12:35", "sender": "Abass Gure", "role": "driver", "label": "NONE", "text": "Do they release", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 23:13:08", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "not yet brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 23:34:53", "sender": "Abass Gure", "role": "driver", "label": "NONE", "text": "Let me know please if they release the trailer", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-19 23:35:13", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "sure we are still checking with them", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 00:39:28", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Abass could u check again pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 00:41:00", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Trailer EJGZ907840 vin 1GR1P0628VJ907840.", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0607", "type": "request", "categories": [ "permission_request" ], "group_id": "1003822858962", "group_title": "🟢 🎀 1306 SHAW TEMEKA (COMPANY DRIVER) TBT EXPRESS", "driver": "SHAW TEMEKA", "trigger_text": "Alan is it okay to take my rest at home tonight", "trigger_sender": "Temeka Shaw", "opened_at": "2026-05-19 21:57:55", "last_at": "2026-05-20 03:20:55", "last_signal_at": "2026-05-19 21:57:55", "resolved_at": null, "status": "stale", "duration_hours": 5.38, "message_count": 15, "signal_count": 1, "participants": [ "Temeka Shaw", "Mark", "Alan Williams" ], "timeline": [ { "timestamp": "2026-05-19 21:57:55", "sender": "Temeka Shaw", "role": "driver", "label": "DRIVER_REQUEST", "text": "Alan is it okay to take my rest at home tonight", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-19 21:59:01", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "No", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 21:59:02", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "we have strict appt time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 21:59:25", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "We could be late for delivery Temeka", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 21:59:42", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "Very strick appt time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 22:00:16", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Yes i have plenty of time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 22:00:48", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "In case of missing app time We could lose couple days at receiver", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 22:01:04", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "0700 on the 21th", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 22:01:29", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "1300 miles it is long trip", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 22:01:38", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "And i wont be late to my appt time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 22:01:41", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "Please don’t go home this time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 22:03:25", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Well will it be possible to drop early because i will be there tomorrow not thursday", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 22:05:19", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 22:49:32", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "talked , she said will be on time for delivery appt , anyways she will have a rest therefore wanted to spend her time at home , she will start driving around 1-2:00 am , need to call her ( extra ph# 7", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 03:20:55", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Load# 10196910 Update Status : Stopped Miles left : 1040", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0606", "type": "request", "categories": [ "contact_request" ], "group_id": "1003867935174", "group_title": "🟢 1200 PETER PIERRE (COMPANY DRIVER) TBT EXPRESS INC", "driver": "PETER PIERRE", "trigger_text": "Call the shop please", "trigger_sender": "peter Pierre", "opened_at": "2026-05-19 21:10:53", "last_at": "2026-05-20 01:13:41", "last_signal_at": "2026-05-19 21:11:44", "resolved_at": null, "status": "stale", "duration_hours": 4.05, "message_count": 17, "signal_count": 2, "participants": [ "peter Pierre", "Tony", "Support team", "Alan Williams", "James" ], "timeline": [ { "timestamp": "2026-05-19 21:10:53", "sender": "peter Pierre", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call the shop please", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-19 21:11:08", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 21:11:35", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "they send me invoice working on payment", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 21:11:44", "sender": "peter Pierre", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call the shop again the guy just asked me to tell you guys to call them and be patient stop asking me for pictures I know I have to do it the truck still in the shop", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-19 21:23:10", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "paid", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 21:28:36", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "g2g", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 22:19:54", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Tony_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 22:22:50", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 22:40:00", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Load# 154049 Update Status : Rolling Miles left : 486", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-19 22:40:14", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "what time can you deliver load brother ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 22:40:16", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "peter", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 23:01:42", "sender": "peter Pierre", "role": "driver", "label": "NONE", "text": "Listen man it’s either open the card for me to do a full tank or look for a different truckstop for me to go fuel because I have a load to drop off at three in the morning right now. The GPS tells me", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 23:07:53", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 23:08:24", "sender": "James", "role": "dispatch", "label": "NONE", "text": "okay we will send it later brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 23:11:42", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Load# 154049 Update Status : Rolling Miles left : 460", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-20 01:13:35", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Dealer #891 Amount: For a Full Tank Address: 1470 Route 46 East Ledgewood , NJ 07852 Interstate: I-80 Exit 27B/Exit 27 A&B Distance: 136 miles Map link: https://www.google.com", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-20 01:13:41", "sender": "James", "role": "dispatch", "label": "NONE", "text": "1257 peter lets refuel at this pilot brother", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0605", "type": "request", "categories": [ "contact_request" ], "group_id": "1003867935174", "group_title": "🟢 1200 PETER PIERRE (COMPANY DRIVER) TBT EXPRESS INC", "driver": "PETER PIERRE", "trigger_text": "Call the shop", "trigger_sender": "peter Pierre", "opened_at": "2026-05-19 20:18:31", "last_at": "2026-05-19 21:03:45", "last_signal_at": "2026-05-19 21:02:29", "resolved_at": "2026-05-19 21:03:45", "status": "resolved", "duration_hours": 0.75, "message_count": 12, "signal_count": 2, "participants": [ "peter Pierre", "Alan Williams", "Tony", "Support team" ], "timeline": [ { "timestamp": "2026-05-19 20:18:31", "sender": "peter Pierre", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call the shop", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-19 20:23:24", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "@truckfleet_ali @Tony_fleet1 \\", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:23:57", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "sure", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:28:29", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "they didn't ask to call", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:28:41", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "called: around 20-30 minutes truck will be ready", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:30:19", "sender": "peter Pierre", "role": "driver", "label": "NONE", "text": "I never said they did I said call them for the update", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:31:16", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "my bad", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:50:14", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "let me know when they finish repair fully and send video or photo of fixed parts", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 21:02:29", "sender": "peter Pierre", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call the shop for the payment", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-19 21:02:39", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Tony_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 21:03:30", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "sure", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 21:03:45", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "can you pls send all parts that they fixed", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0604", "type": "request", "categories": [ "pay_request" ], "group_id": "1003871791251", "group_title": "🟢 1313 JAYMIREN JENKINS (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "JAYMIREN JENKINS", "trigger_text": "Called and talked driver do not have a zelle", "trigger_sender": "Ryan Clark", "opened_at": "2026-05-19 19:48:26", "last_at": "2026-05-19 21:15:16", "last_signal_at": "2026-05-19 19:48:26", "resolved_at": null, "status": "stale", "duration_hours": 1.45, "message_count": 8, "signal_count": 1, "participants": [ "Ryan Clark", "Sam PTI", "Jaymiren Jenkins" ], "timeline": [ { "timestamp": "2026-05-19 19:48:26", "sender": "Ryan Clark", "role": "staff_relay", "label": "DRIVER_REQUEST", "text": "Called and talked driver do not have a zelle", "signals": [ "request:pay_request", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-05-19 19:49:28", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "working on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:15:19", "sender": "Sam PTI", "role": "dispatch", "label": "NONE", "text": "we wi;; add to your statement it is not cost that much", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:45:10", "sender": "Jaymiren Jenkins", "role": "driver", "label": "NONE", "text": "What’s good", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-19 20:47:10", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "working on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:56:24", "sender": "Sam PTI", "role": "dispatch", "label": "NONE", "text": "#ptitruck #1313 checked: 05/14 condition: good (Washer fluid) tr # 654890 condition: overall good", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-19 21:14:26", "sender": "Jaymiren Jenkins", "role": "driver", "label": "NONE", "text": "No response from Charlie", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 21:15:16", "sender": "Jaymiren Jenkins", "role": "driver", "label": "NONE", "text": "Text nor call", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0603", "type": "request", "categories": [ "load_request" ], "group_id": "1003959799927", "group_title": "🟡 1357 MEHTAB DAATLA (COMPANY DRIVER) TBT EXPRESS", "driver": "MEHTAB DAATLA", "trigger_text": "Can you send me the load assignment?", "trigger_sender": "Mehtab Daatla", "opened_at": "2026-05-19 19:47:44", "last_at": "2026-05-20 01:33:08", "last_signal_at": "2026-05-19 19:47:44", "resolved_at": null, "status": "stale", "duration_hours": 5.76, "message_count": 60, "signal_count": 1, "participants": [ "Mehtab Daatla", "James Specter", "Support team", "Ethan" ], "timeline": [ { "timestamp": "2026-05-19 19:47:44", "sender": "Mehtab Daatla", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you send me the load assignment?", "signals": [ "request:load_request", "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-19 19:48:39", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "I will send it shortly", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:48:50", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Ok.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:51:07", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:52:17", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "JB HUNT Load# 7RV3183 ❗️MUST DO CHECK IN/OUT IN \"Carrier 360 J.B. Hunt\" APP❗️ ============ PU Location : 220 WALMART DRIVE SHELBY NC 28150 05/19 ASAP ⚠️ HOOK EMPTY TRAILER ===============", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:43:05", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "What time pu location open till?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:44:04", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "they are open now and we should PU as soon as possible", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:45:18", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "they open till 11pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:46:08", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Not. The empty trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:46:25", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "24/7", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:46:32", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "One in tenese", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:47:59", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "till 11pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 21:33:36", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "CamScanner 05-19-2026 17.33 https://link.camscanner.com/8dj7Qoq1DX", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 21:34:29", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "CamScanner 05-19-2026 17.34 https://link.camscanner.com/8gXNp1QvaF", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 21:34:59", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Ethan_td", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 21:35:53", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Ethan_td", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 21:37:01", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "let's roll to PU now brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 21:38:26", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "I am out of hos hours", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 21:39:21", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 21:41:15", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 21:43:05", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Starting to roll", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 21:43:14", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "copy be safe", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 21:48:45", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Ty.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 21:58:17", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "here is shipping office address @Mehtabdaatla", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 22:12:55", "sender": "Ethan", "role": "dispatch", "label": "NONE", "text": "Send trailer all lights on / brakes video pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 22:13:26", "sender": "Ethan", "role": "dispatch", "label": "NONE", "text": "DOT inspection expired, @sp_team_tbt brother need to inform broker pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 22:15:03", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Can i call you", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-19 22:15:22", "sender": "Ethan", "role": "dispatch", "label": "NONE", "text": "sure", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 23:01:10", "sender": "Ethan", "role": "dispatch", "label": "NONE", "text": "@Mehtabdaatla brother print this DOT paper out pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 23:01:40", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Ok.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 23:02:12", "sender": "Ethan", "role": "dispatch", "label": "NONE", "text": "Wheel seal leaking from brakes @sp_team_tbt pls inform the broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 00:44:10", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "What Pu number?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 00:44:44", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "sec", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 00:44:56", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Drop the trailer .", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 00:45:07", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Checking in", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 00:45:13", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 00:45:25", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Got it .ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 00:58:24", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "CamScanner 05-19-2026 20.56 https://link.camscanner.com/97wJbsFdiH", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 00:59:42", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "CamScanner 05-19-2026 20.59 https://link.camscanner.com/7iO2u1hp1E", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 01:33:08", "sender": "Mehtab Daatla", "role": "driver", "label": "NONE", "text": "Ok .ty", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 20 }, { "case_id": "REQ-0602", "type": "request", "categories": [ "permission_request" ], "group_id": "1002534433483", "group_title": "🟢 1329 MAXAMED GULED (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "MAXAMED GULED", "trigger_text": "Should I remove it", "trigger_sender": "maxamed guled", "opened_at": "2026-05-19 18:30:36", "last_at": "2026-05-19 18:51:16", "last_signal_at": "2026-05-19 18:30:36", "resolved_at": "2026-05-19 18:51:16", "status": "resolved", "duration_hours": 0.34, "message_count": 6, "signal_count": 1, "participants": [ "maxamed guled", "Ali fleet" ], "timeline": [ { "timestamp": "2026-05-19 18:30:36", "sender": "maxamed guled", "role": "driver", "label": "DRIVER_REQUEST", "text": "Should I remove it", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-19 18:30:43", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:30:55", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "sending video guide", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:31:17", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "https://www.youtube.com/watch?v=dD6y21v4krk", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:31:26", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "just disconnect", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:51:16", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "I need to fixed tomorrow after delivery", "signals": [ "request:generic_ask" ], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0601", "type": "request", "categories": [ "pay_request" ], "group_id": "1003903534738", "group_title": "🎀 883 SHELI ALLEN (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "SHELI ALLEN", "trigger_text": "I’m going to the Walmart nearby to use the atm to access the cash advance. It’s only 3.5 mi. away.", "trigger_sender": "Sheli Allen", "opened_at": "2026-05-19 18:24:41", "last_at": "2026-05-19 22:08:34", "last_signal_at": "2026-05-19 18:24:41", "resolved_at": null, "status": "stale", "duration_hours": 3.73, "message_count": 20, "signal_count": 1, "participants": [ "Sheli Allen", "Antony", "Tim Harrison" ], "timeline": [ { "timestamp": "2026-05-19 18:24:41", "sender": "Sheli Allen", "role": "driver", "label": "DRIVER_REQUEST", "text": "I’m going to the Walmart nearby to use the atm to access the cash advance. It’s only 3.5 mi. away.", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-19 18:24:59", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "you are leaving the trailer on the dock ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:25:37", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "That is what I was told to do anyway. They said go wait up front.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:25:42", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:26:09", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "I just wanted to make wise use of the time.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:26:31", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "alright, was just making sure... you are good as long as they know", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:01:23", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "Yes, np When does detention pay begin? After 1hr or 2?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:01:41", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "2h standard but depends on the broker as well", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:01:52", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "Ok, ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 21:40:21", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Sheli any news ma'am?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 21:59:04", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "I just reconnected to trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 21:59:33", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "have they already loaded trailer?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 22:01:22", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 22:02:12", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "seal, secured load pics also please ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 22:02:24", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "All pages?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 22:03:20", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "looks good", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 22:03:33", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Load# 3948540 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-19 22:06:52", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "The BOL is only 1 pg. Do you want the load summary too?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 22:07:22", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Yep", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 22:08:34", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Thanks ma'am, have a safe trip!", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0600", "type": "request", "categories": [ "pay_request" ], "group_id": "1002269071382", "group_title": "📷 907 HASSAN CAMALEY (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "HASSAN CAMALEY", "trigger_text": "Please activate fuel card", "trigger_sender": "Hassan Camaley", "opened_at": "2026-05-19 18:20:46", "last_at": "2026-05-20 03:49:10", "last_signal_at": "2026-05-19 23:05:24", "resolved_at": null, "status": "stale", "duration_hours": 9.47, "message_count": 18, "signal_count": 2, "participants": [ "Hassan Camaley", "Antony", "draco", "Fuel Department", "Tim Harrison", "James", "Delroy" ], "timeline": [ { "timestamp": "2026-05-19 18:20:46", "sender": "Hassan Camaley", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please activate fuel card", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-19 18:20:52", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:20:54", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:21:10", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "active'", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:10:30", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #449 Amount: For a Full Tank Address: 66377 Belmont-Morristown Road Belmont , OH 43718 Interstate: I-70, Exit 208 Distance: 171 miles Map link: https://www.googl", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-19 19:10:37", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "907 Hassan it should be on your way, pls get fuel from this pilot", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:07:28", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "Update for the load# 552737117 Status: Rolling Current location: Columbus, OH 43209 450 miles left to the delivery", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-19 22:21:47", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Update for the load#552737117 Status: Rolling Current location: Middlebourne, OH, 43778 Miles left: 360", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-19 23:05:24", "sender": "Hassan Camaley", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please activate fuel card", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-19 23:05:39", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "@Jamesfuel @delroy_diesel @Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 23:05:45", "sender": "James", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 23:05:58", "sender": "James", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 23:07:48", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "Its says limit exceeded please fix it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 23:07:56", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "@Jamesfuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 23:09:17", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "all good now brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 23:09:39", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "Okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 00:58:46", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Update for the load#552737117 Status: Rolling Current location: South Huntingdon Township, PA, 15479 Miles left: 265", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-20 03:49:10", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Update for the load#552737117 Status: Stopped Current location: Middlesex, PA, 17013 Miles left: 103", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0599", "type": "request", "categories": [ "appointment_request" ], "group_id": "1003586346699", "group_title": "🟢 1101 ADOLPHE WILKES (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "ADOLPHE WILKES", "trigger_text": "Yes 5 minutes ago. They that my appointment was yesterday morning. I must reschedule. I have tried to explain the fact that I was at shop because I had some issues with my trailer . They said Sr resc", "trigger_sender": "Wilkes Adolphe", "opened_at": "2026-05-19 18:09:11", "last_at": "2026-05-19 20:51:00", "last_signal_at": "2026-05-19 18:09:11", "resolved_at": null, "status": "stale", "duration_hours": 2.7, "message_count": 9, "signal_count": 1, "participants": [ "Wilkes Adolphe", "Ali", "Martin", "Update Team" ], "timeline": [ { "timestamp": "2026-05-19 18:09:11", "sender": "Wilkes Adolphe", "role": "driver", "label": "DRIVER_REQUEST", "text": "Yes 5 minutes ago. They that my appointment was yesterday morning. I must reschedule. I have tried to explain the fact that I was at shop because I had some issues with my trailer . They said Sr resc", "signals": [ "request:appointment_request" ], "is_resolution": false }, { "timestamp": "2026-05-19 18:09:34", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:03:50", "sender": "Wilkes Adolphe", "role": "driver", "label": "NONE", "text": "?????", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:38:06", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Confirmation # 05142628", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:38:23", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "@Wilkesadolphe del appt scheduled for 6 AM tomorrow", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:38:40", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "make sure you will arrive there at 5:30 AM please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:40:48", "sender": "Wilkes Adolphe", "role": "driver", "label": "NONE", "text": "OK", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:16:44", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "@Wilkesadolphe Bro can you please send us PTI once you are at the truck stop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:51:00", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Called and talked driver is not at the truck he is going to send PTI once he get to the truck", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0598", "type": "request", "categories": [ "home_time" ], "group_id": "1003918396528", "group_title": "🎀 1412 DANIELLA PASCAL (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "DANIELLA PASCAL", "trigger_text": "After delivery send me location to drop trailer. I'm going home ...", "trigger_sender": "Danie", "opened_at": "2026-05-19 17:50:22", "last_at": "2026-05-19 19:18:25", "last_signal_at": "2026-05-19 17:50:22", "resolved_at": null, "status": "stale", "duration_hours": 1.47, "message_count": 7, "signal_count": 1, "participants": [ "Danie", "Kevin ⛟" ], "timeline": [ { "timestamp": "2026-05-19 17:50:22", "sender": "Danie", "role": "unknown", "label": "DRIVER_REQUEST", "text": "After delivery send me location to drop trailer. I'm going home ...", "signals": [ "request:home_time" ], "is_resolution": false }, { "timestamp": "2026-05-19 17:51:19", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Got it!!", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:05:23", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Going to Door #5", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:06:55", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:17:15", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Unloading complete", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:17:21", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:18:25", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "Load# 2859007 RECOVERY has been completed", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0597", "type": "request", "categories": [ "home_time" ], "group_id": "1002534433483", "group_title": "🟢 1329 MAXAMED GULED (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "MAXAMED GULED", "trigger_text": "I need to go home", "trigger_sender": "maxamed guled", "opened_at": "2026-05-19 16:37:50", "last_at": "2026-05-19 19:52:19", "last_signal_at": "2026-05-19 16:37:50", "resolved_at": null, "status": "stale", "duration_hours": 3.24, "message_count": 9, "signal_count": 1, "participants": [ "maxamed guled", "Ryan Clark", "Mark", "Update Team" ], "timeline": [ { "timestamp": "2026-05-19 16:37:50", "sender": "maxamed guled", "role": "driver", "label": "DRIVER_REQUEST", "text": "I need to go home", "signals": [ "request:home_time", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-19 16:37:52", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "called and talked", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 16:38:17", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "Man I need to renew my license", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 16:39:00", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "sure i will talk with management about that brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:27:43", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@truckfleet_ali", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:28:10", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "i believe sensor", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:51:20", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "Insha Allah", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:49:58", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "maxamed Brother please send the full PTI video once you are at the truck stop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:52:19", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Called and talked he is gonna send PTI once he is at the truck stop", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0596", "type": "request", "categories": [ "pay_request" ], "group_id": "1003979865169", "group_title": "🟢 🎀 1193 MESHIA MOORE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "MESHIA MOORE", "trigger_text": "Zelle Meshia Moore [phone]", "trigger_sender": "Tru Harris", "opened_at": "2026-05-19 16:28:46", "last_at": "2026-05-19 20:59:02", "last_signal_at": "2026-05-19 16:28:46", "resolved_at": null, "status": "stale", "duration_hours": 4.5, "message_count": 45, "signal_count": 1, "participants": [ "Tru Harris", "Ali", "Ali fleet", "Charlie", "Scott", "Fuel Department", "Ryan Clark", "Update Team", "Delroy" ], "timeline": [ { "timestamp": "2026-05-19 16:28:46", "sender": "Tru Harris", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Zelle Meshia Moore [phone]", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-19 16:29:13", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@truckfleet_ali", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 16:29:49", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "🟢 🎀 1028 MESHIA MOORE (COMPANY DRIVER) BUCKEYE TRUCK can we zelle to driver for truck wash $52.50 zelle:", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 16:41:29", "sender": "Charlie", "role": "dispatch", "label": "NONE", "text": "BOL: 26423 VIN# 1JJV532D3VL719071", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 17:17:50", "sender": "Charlie", "role": "dispatch", "label": "NONE", "text": "Load# 553513057 PU-time from: 05/19/2026 15:30 CDT PU-time to: 05/19/2026 15:30 CDT PU-shipper: Tate Lyle PU-address: 4464 Veterans Memorial Pkwy E Lafayette, IN 47905 Note: Live Load —————————————", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-19 17:29:22", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Arrived", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 17:29:59", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "good ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 17:31:57", "sender": "Charlie", "role": "dispatch", "label": "NONE", "text": "check in with this numbers", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 17:52:26", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #454 Amount: For a Full Tank Address: 1365 SR 42 NE London , OH 43140 Interstate: I-70, Exit 79 Distance: 213 miles (After PU) Map link: https://www.google.com/m", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-19 17:53:13", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "@Tharris96 it should be on your way, pls get fuel from this pilot After PU", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:14:23", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:20:13", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Arrived", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:20:21", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Pickup number", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:21:10", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "02719071", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:27:38", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Load# 553513057 Picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-19 18:34:27", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Does not match any numbers in their system", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:35:14", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Pick Up#: PU# 2652982 /; [phone]", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:35:59", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "[phone]", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:38:12", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "553513057", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:43:36", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Door 65", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:58:25", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "@truckfleet_ali Can we buy it ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:00:42", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:00:42", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "@Adam_Fleet @richard_fleet @Kenzo_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:01:06", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Let me see if I can get the loaf before I go get them", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:01:28", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:18:58", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Now door 44", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:30:43", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@truckfleet_ali", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:40:29", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Not in my line of travel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:40:53", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:41:04", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "#303 is on the way", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:41:05", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:42:11", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #454 Amount: For a Full Tank Address: 1365 SR 42 NE London , OH 43140 Interstate: I-70, Exit 79 Distance: 213 miles Map link: https://www.google.com/maps/search", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-19 19:42:23", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "@Tharris96", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:43:45", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "ok lets refuel 30 gallons at that pilot ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:43:49", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #303 Amount: For a 30 gallons Address: 905 American Road Napoleon , OH 43545 Interstate: Route 24 Distance: 182 miles Map link: https://www.google.com/maps/searc", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-19 19:56:18", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "@Tharris96 Ma'am we need PTI also once you are stopped Please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:37:55", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "any news ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:37:57", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "loading ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:51:44", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:59:02", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Load# 553513057 Picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 5 }, { "case_id": "REQ-0595", "type": "request", "categories": [ "load_request" ], "group_id": "1003530222198", "group_title": "🔴 1068 CARLO LEBRUN (COMPANY DRIVER) TBT EXPRESS", "driver": "CARLO LEBRUN", "trigger_text": "Ready for next load", "trigger_sender": "carlo Lebrun", "opened_at": "2026-05-19 16:16:35", "last_at": "2026-05-19 16:28:36", "last_signal_at": "2026-05-19 16:16:35", "resolved_at": null, "status": "stale", "duration_hours": 0.2, "message_count": 9, "signal_count": 1, "participants": [ "carlo Lebrun", "Support team", "Mark", "Sam PTI" ], "timeline": [ { "timestamp": "2026-05-19 16:16:35", "sender": "carlo Lebrun", "role": "driver", "label": "DRIVER_REQUEST", "text": "Ready for next load", "signals": [ "request:load_request" ], "is_resolution": false }, { "timestamp": "2026-05-19 16:16:46", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "sure looking for it sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 16:23:35", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "JB HUNT Load# 7TH5527 PU# 0078742080796 BOL# 40551569 / 44531946 / 6567826WFA Trlr 166317 ============ PU Location : Walmart Dc 8240 6055 S Fulton Pkwy Atlanta, GA 30349 05/19/2026 Ready now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 16:23:40", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "carlo next load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 16:24:29", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "carlo broker will send you the tracking link", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 16:24:35", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "pls accept it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 16:27:53", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "Did you add this DH", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 16:28:15", "sender": "Sam PTI", "role": "dispatch", "label": "NONE", "text": "#ptitruck #1068 checked: 05/19 condition: good lot tr condition: no issue", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-19 16:28:36", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "going to add for the following load", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0594", "type": "request", "categories": [ "info_request" ], "group_id": "1003530222198", "group_title": "🔴 1068 CARLO LEBRUN (COMPANY DRIVER) TBT EXPRESS", "driver": "CARLO LEBRUN", "trigger_text": "Send me pu number please start 123.....", "trigger_sender": "carlo Lebrun", "opened_at": "2026-05-19 15:37:42", "last_at": "2026-05-19 18:02:13", "last_signal_at": "2026-05-19 17:24:41", "resolved_at": null, "status": "stale", "duration_hours": 2.41, "message_count": 13, "signal_count": 2, "participants": [ "carlo Lebrun", "Support team", "Mark" ], "timeline": [ { "timestamp": "2026-05-19 15:37:42", "sender": "carlo Lebrun", "role": "driver", "label": "DRIVER_REQUEST", "text": "Send me pu number please start 123.....", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-19 15:42:30", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "They say load is canceled", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 15:43:25", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "lemmme check with broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 16:03:23", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Load# 2245789 CANCELLED", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-19 16:09:23", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "Drop it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 16:10:33", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "moment", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 16:15:32", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "Bobtail out", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 16:15:51", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "ok ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 17:24:41", "sender": "carlo Lebrun", "role": "driver", "label": "DRIVER_REQUEST", "text": "Send me the pu number star 1..", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-19 17:25:31", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "Trlr 166317 this loaded trailer number", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 17:25:54", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "Please inform the guard shack you are picking up an MTR load Trlr 166317", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 17:56:22", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "Tire no good and missing mudfla", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:02:13", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "send the video of the trailer", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0593", "type": "request", "categories": [ "info_request" ], "group_id": "1003723585143", "group_title": "🟡 812 GUILLAUME NDATABAYE (COMPANY DRIVER) TBT EXPRESS", "driver": "GUILLAUME NDATABAYE", "trigger_text": "Can you send load details please.", "trigger_sender": "Guillaume Ndatabaye", "opened_at": "2026-05-19 15:20:45", "last_at": "2026-05-19 21:36:32", "last_signal_at": "2026-05-19 15:46:11", "resolved_at": null, "status": "stale", "duration_hours": 6.26, "message_count": 25, "signal_count": 2, "participants": [ "Guillaume Ndatabaye", "James Specter", "Anthony", "Ali fleet", "Sam PTI", "Support team" ], "timeline": [ { "timestamp": "2026-05-19 15:20:45", "sender": "Guillaume Ndatabaye", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you send load details please.", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-19 15:21:07", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@AnthonyDispatch will send it shortly", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 15:31:51", "sender": "Guillaume Ndatabaye", "role": "driver", "label": "NONE", "text": "Still waiting", "signals": [ "issue:detention" ], "is_resolution": false }, { "timestamp": "2026-05-19 15:32:41", "sender": "Anthony", "role": "dispatch", "label": "NONE", "text": "KNX Load# 3529640 ==================== PU Location : SWIFT TRANSPORTATION 1101 CARRIERS DR LAREDO TX 78045 05/19 0001 - 2359 ⚠️ HOOK ==================== DEL Location : DHL MECHANICSBURG 101", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 15:32:57", "sender": "Anthony", "role": "dispatch", "label": "NONE", "text": "Guillaume", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 15:46:11", "sender": "Guillaume Ndatabaye", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you send me the swift trailer check in link", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-19 15:47:31", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "sure", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 15:48:29", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "3529640 https://tac.freightbox.com", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 15:57:40", "sender": "Guillaume Ndatabaye", "role": "driver", "label": "NONE", "text": "Notes, Left turn signal not working on trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 15:58:10", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@Sam_fleeet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 15:58:13", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "check, pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 16:04:47", "sender": "Guillaume Ndatabaye", "role": "driver", "label": "NONE", "text": "I’m gonna try and see if they can fix it here.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 16:11:47", "sender": "Guillaume Ndatabaye", "role": "driver", "label": "NONE", "text": "I’m in line They will fix the trailer light here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 16:24:04", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "sounds good, thank u", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 16:32:15", "sender": "Guillaume Ndatabaye", "role": "driver", "label": "NONE", "text": "G2g?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 16:33:04", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "g2g brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 16:39:40", "sender": "Guillaume Ndatabaye", "role": "driver", "label": "NONE", "text": "Someone from fleet call me. Ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 16:41:13", "sender": "Anthony", "role": "dispatch", "label": "NONE", "text": "@truckfleet_ali", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 16:41:20", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "im on hold", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 16:41:52", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "talked for now driver will idle truck at night using AC, but for proper APU repair need to bring IL", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 16:44:27", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@Sam_fleeet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 16:44:57", "sender": "Sam PTI", "role": "dispatch", "label": "NONE", "text": "lot tr condition: no issue", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:37:05", "sender": "Anthony", "role": "dispatch", "label": "NONE", "text": "@Sam_fleeet can u pls check and confirm?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:52:41", "sender": "Sam PTI", "role": "dispatch", "label": "NONE", "text": "#ptitruck #812 checked: 05/19 condition: good", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-19 21:36:32", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Update for the load# 3529640 Rolling 1529 miles away from the DEL Current location:6025 SW I 10 Frontage Rd, Sealy, TX 77474", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0592", "type": "request", "categories": [ "info_request" ], "group_id": "1003809542260", "group_title": "🔴 1206 FLORIAN ELVER (COMPANY DRIVERS) BUCKEYE TRUCKS", "driver": "FLORIAN ELVER", "trigger_text": "Hi, I need my number start for 300", "trigger_sender": "Elver Florian", "opened_at": "2026-05-19 15:14:55", "last_at": "2026-05-19 20:23:25", "last_signal_at": "2026-05-19 15:16:18", "resolved_at": null, "status": "stale", "duration_hours": 5.14, "message_count": 24, "signal_count": 2, "participants": [ "Elver Florian", "Scott", "Ali", "Martin", "Update Team", "Ryan Clark" ], "timeline": [ { "timestamp": "2026-05-19 15:14:55", "sender": "Elver Florian", "role": "driver", "label": "DRIVER_REQUEST", "text": "Hi, I need my number start for 300", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-19 15:15:18", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 15:16:18", "sender": "Elver Florian", "role": "driver", "label": "DRIVER_REQUEST", "text": "I'm doing my checking, they're need one number to start for 300", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-19 15:17:02", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 15:17:19", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "2 mins pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 15:17:26", "sender": "Elver Florian", "role": "driver", "label": "NONE", "text": "Sure", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 15:20:40", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "[phone]", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 15:20:48", "sender": "Elver Florian", "role": "driver", "label": "NONE", "text": "Thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 15:22:25", "sender": "Elver Florian", "role": "driver", "label": "NONE", "text": "Checking ready, waiting for call me .", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 15:22:56", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "good job brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 16:37:08", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Elver any news bro ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 16:37:12", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "loading ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 16:37:22", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "did they call you ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 16:38:41", "sender": "Elver Florian", "role": "driver", "label": "NONE", "text": "No, nothing yet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:03:03", "sender": "Elver Florian", "role": "driver", "label": "NONE", "text": "Loading door 12", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:04:45", "sender": "Elver Florian", "role": "driver", "label": "NONE", "text": "They made me Park at the dock, but they haven't started loading yet.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:05:50", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "@ryanclarkupd need to call them, its been 4 hrs", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:05:54", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:22:38", "sender": "Elver Florian", "role": "driver", "label": "NONE", "text": "They have already started loading", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:23:11", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "goos", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:31:45", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Elver Keep your check in check out time on the paper bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:32:57", "sender": "Elver Florian", "role": "driver", "label": "NONE", "text": "Yes, sir.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:18:58", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:23:25", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Load# 96905049 Picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0591", "type": "request", "categories": [ "pay_request" ], "group_id": "1002560188081", "group_title": "📷 972 OLEKSII ZADOROZHNYI (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "OLEKSII ZADOROZHNYI", "trigger_text": "Активируйте плиз карту чтобы я мог рассчитаться на кассе", "trigger_sender": "Oleksii Zadorozhnyi", "opened_at": "2026-05-19 15:10:55", "last_at": "2026-05-20 08:16:32", "last_signal_at": "2026-05-20 03:48:10", "resolved_at": null, "status": "stale", "duration_hours": 17.09, "message_count": 18, "signal_count": 3, "participants": [ "Oleksii Zadorozhnyi", "Darcy", "Brian", "Michael Samsara", "Martin", "Tim Harrison", "Eric Foreman" ], "timeline": [ { "timestamp": "2026-05-19 15:10:55", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "DRIVER_REQUEST", "text": "Активируйте плиз карту чтобы я мог рассчитаться на кассе", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-19 15:11:23", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "@Brianfleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 15:11:40", "sender": "Brian", "role": "office", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 15:14:03", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "karta rabotaet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 15:14:45", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "NONE", "text": "Сказали что нет", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 15:16:28", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "NONE", "text": "Вы активируете или нет?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 15:17:59", "sender": "Brian", "role": "staff_relay", "label": "DRIVER_REQUEST", "text": "talked, he will pay and we zelle him back", "signals": [ "request:pay_request", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-05-19 15:23:59", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "spasibo", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 15:39:46", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "Update for the load # 577239 Status : rolling Current location : Faribault Wind Turbine, 4100 Park Ave, Faribault, MN 55021 Miles left : 1366", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-19 19:09:03", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "Update for the load # 577239 Status : stopped Current location :1101 WI-82, Mauston, WI 53948 Miles left : 1170", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-19 20:16:36", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "hello brother what is your zelle info @oleksiizador", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:17:18", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "i am gonna pay the amount for scale ticket by zelle", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:30:59", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "NONE", "text": "[email]", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 03:48:10", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "DRIVER_REQUEST", "text": "Активируйте карту плиз", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-20 03:49:27", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 04:16:48", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Update for the load#577239 Status: Stopped Current location: Wood County, OH, 43551 Miles left: 714", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-20 05:13:52", "sender": "Eric Foreman", "role": "dispatch", "label": "NONE", "text": "Update for the load#577239 Status: Stopped Current location: Wood County, OH, 43551 Miles left: 714", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-20 08:16:32", "sender": "Eric Foreman", "role": "dispatch", "label": "NONE", "text": "Update for the load#577239 Status: Stopped Current location: Wood County, OH, 43551 Miles left: 714", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0590", "type": "request", "categories": [ "contact_request" ], "group_id": "1003853280653", "group_title": "🟡 1107 RODRIGUEZ JOSEPH (COMPANY DRIVER) TBT EXPRESS INC", "driver": "RODRIGUEZ JOSEPH", "trigger_text": "Give me a call please", "trigger_sender": "Rodriguez Joseph", "opened_at": "2026-05-19 15:08:22", "last_at": "2026-05-19 21:07:32", "last_signal_at": "2026-05-19 15:08:22", "resolved_at": null, "status": "stale", "duration_hours": 5.99, "message_count": 42, "signal_count": 1, "participants": [ "Rodriguez Joseph", "Support team", "Sam PTI", "Felix" ], "timeline": [ { "timestamp": "2026-05-19 15:08:22", "sender": "Rodriguez Joseph", "role": "driver", "label": "DRIVER_REQUEST", "text": "Give me a call please", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-19 15:08:51", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 15:20:38", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "COLONY TIRE [COEDBJ] 1429 N BROAD ST EDENTON, NC, 27932", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 17:15:41", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Rodriguez pls send the trailer video", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 17:26:07", "sender": "Sam PTI", "role": "dispatch", "label": "NONE", "text": "looks good pls make sure with brake pads too", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 17:27:03", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "take it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 17:27:11", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Rodriguez good to go with this trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:44:55", "sender": "Rodriguez Joseph", "role": "driver", "label": "NONE", "text": "BOL start by 64", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:45:04", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:45:25", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "BOL 646443", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:47:11", "sender": "Rodriguez Joseph", "role": "driver", "label": "NONE", "text": "And I need trailer # I have to pick up for", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:47:45", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "JBHZ 666394", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:48:06", "sender": "Rodriguez Joseph", "role": "driver", "label": "NONE", "text": "Ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:52:36", "sender": "Rodriguez Joseph", "role": "driver", "label": "NONE", "text": "They said they’re not gonna take the trailer because trailer got leak you need another one 😩😩😩", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:52:55", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "leaking of what ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:53:32", "sender": "Rodriguez Joseph", "role": "driver", "label": "NONE", "text": "Leak inside the trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:58:23", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "talked", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:17:31", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "so here is the problem ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:18:50", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "under this sticker there is a hole ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:19:20", "sender": "Rodriguez Joseph", "role": "driver", "label": "NONE", "text": "I told her that", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:19:47", "sender": "Rodriguez Joseph", "role": "driver", "label": "NONE", "text": "Yes it is", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:27:01", "sender": "Rodriguez Joseph", "role": "driver", "label": "NONE", "text": "Let me go to a truck stop they’re told me I can’t staying there", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:27:16", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "got it brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:27:27", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "we are working on a other mt trailer location brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:27:35", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "to change this trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:28:27", "sender": "Rodriguez Joseph", "role": "driver", "label": "NONE", "text": "Ok but they said I have to move out", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:29:59", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "got it brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:52:44", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "CANCELLED", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:53:44", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "JB HUNT Load# 7TG0305 ==================== PU Location : LOWE'S OF NORFOLK, VA IMPORT D 2300 ENTERPRISE DR, SUFFOLK, Virginia 23434 05/19 ASAP ⚠️ DROP/HOOK ==================== DEL Location :", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:53:47", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Load# 7TL4195 CANCELLED", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-19 19:54:05", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "Rodriguez brother we got you another load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:54:11", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "you can start rolling to the shipper", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:59:46", "sender": "Rodriguez Joseph", "role": "driver", "label": "NONE", "text": "Ok what is the shipper address", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:59:52", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "LOWE'S OF NORFOLK, VA IMPORT D 2300 ENTERPRISE DR, SUFFOLK, Virginia 23434", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:00:22", "sender": "Rodriguez Joseph", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:41:04", "sender": "Rodriguez Joseph", "role": "driver", "label": "NONE", "text": "Where is heading to", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-19 20:41:15", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "LOWES RDC 992 1301 W JFK DR,CANT # 51330, NORTH VERNON, Indiana 47265", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:43:31", "sender": "Rodriguez Joseph", "role": "driver", "label": "NONE", "text": "Miles", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:44:11", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "what you mean brother ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 21:07:32", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "662 loaded miles", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 2 }, { "case_id": "REQ-0589", "type": "request", "categories": [ "pay_request" ], "group_id": "1003903534738", "group_title": "🎀 883 SHELI ALLEN (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "SHELI ALLEN", "trigger_text": "Please activate the fuel card", "trigger_sender": "Sheli Allen", "opened_at": "2026-05-19 14:17:58", "last_at": "2026-05-19 14:22:29", "last_signal_at": "2026-05-19 14:17:58", "resolved_at": "2026-05-19 14:22:29", "status": "resolved", "duration_hours": 0.08, "message_count": 5, "signal_count": 1, "participants": [ "Sheli Allen", "draco", "Henry" ], "timeline": [ { "timestamp": "2026-05-19 14:17:58", "sender": "Sheli Allen", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please activate the fuel card", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-19 14:18:05", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 14:18:17", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "done", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 14:18:24", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "TY", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 14:22:29", "sender": "Henry", "role": "dispatch", "label": "NONE", "text": "@Vincenz0_TD @Brody_TD please note tire was replaced", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0588", "type": "request", "categories": [ "info_request" ], "group_id": "1003926216265", "group_title": "🟡 1282 MIGUEL MARTINEZ (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "MIGUEL MARTINEZ", "trigger_text": "Hey. Called the shop and explained the issue. They are expecting me already. But they don’t work on tires. Can you find a shop so we can get that done as well", "trigger_sender": "Miguel Martinez", "opened_at": "2026-05-19 13:12:07", "last_at": "2026-05-19 17:47:07", "last_signal_at": "2026-05-19 13:12:07", "resolved_at": null, "status": "stale", "duration_hours": 4.58, "message_count": 31, "signal_count": 1, "participants": [ "Miguel Martinez", "Daniel", "Ali", "Martin" ], "timeline": [ { "timestamp": "2026-05-19 13:12:07", "sender": "Miguel Martinez", "role": "driver", "label": "DRIVER_REQUEST", "text": "Hey. Called the shop and explained the issue. They are expecting me already. But they don’t work on tires. Can you find a shop so we can get that done as well", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-19 13:12:35", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "which tires r bad Sir?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 13:12:50", "sender": "Miguel Martinez", "role": "driver", "label": "NONE", "text": "I need a trailer tire patched", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-19 13:13:29", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "r u in the bay rn?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 13:14:17", "sender": "Miguel Martinez", "role": "driver", "label": "NONE", "text": "No", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 13:14:32", "sender": "Miguel Martinez", "role": "driver", "label": "NONE", "text": "I’m at a truck stop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 13:14:42", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "lmk pls once u will be in the shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 13:20:28", "sender": "Miguel Martinez", "role": "driver", "label": "NONE", "text": "Find me a tire repair shop. While I wait for the other shop to open.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 13:20:53", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Daniel_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 13:21:05", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "looking for shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 13:27:08", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "Miguel Here we will patch trl tire, check fuel filters and do walk around n the trl", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 13:27:26", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "no waiting time for now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 13:28:25", "sender": "Miguel Martinez", "role": "driver", "label": "NONE", "text": "10-4", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 13:28:41", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "lmk once u will be there", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 13:48:49", "sender": "Miguel Martinez", "role": "driver", "label": "NONE", "text": "Checking in", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 13:49:27", "sender": "Miguel Martinez", "role": "driver", "label": "NONE", "text": "What company do I check in as?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 13:49:38", "sender": "Miguel Martinez", "role": "driver", "label": "NONE", "text": ".", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 13:49:50", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Daniel_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 13:51:16", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "calling to the shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 14:14:15", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "talked, driver checked in, i provided account", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 14:42:26", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "Miguel Sir r they working on units?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 14:42:39", "sender": "Miguel Martinez", "role": "driver", "label": "NONE", "text": "Yes sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 14:42:46", "sender": "Miguel Martinez", "role": "driver", "label": "NONE", "text": "In the bay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 14:43:15", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "got u Sir ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 16:26:19", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "truck and trl are g2g", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 16:26:53", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "Miguel Sir pls take photo of the invoice", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 16:48:07", "sender": "Miguel Martinez", "role": "driver", "label": "NONE", "text": "Heading out", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 16:48:16", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Daniel_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 16:51:02", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "ty so much Sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 17:44:39", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "broker has tomorrow 4 PM del appt, can you try your best and make it ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 17:47:07", "sender": "Miguel Martinez", "role": "driver", "label": "NONE", "text": "Yes. No problem. Let’s see how it goes", "signals": [ "negation" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0587", "type": "request", "categories": [ "eld_request" ], "group_id": "1003949659199", "group_title": "🟡 1411 FRESENAI HAILESELASSIE (COMPANY DRIVER) BUCKEYE TRUCKS", "driver": "FRESENAI HAILESELASSIE", "trigger_text": "I need hours", "trigger_sender": "Fresenai Haileselassie", "opened_at": "2026-05-19 12:03:05", "last_at": "2026-05-20 03:13:14", "last_signal_at": "2026-05-20 01:28:29", "resolved_at": null, "status": "stale", "duration_hours": 15.17, "message_count": 11, "signal_count": 2, "participants": [ "Fresenai Haileselassie", "Scott", "Charlie", "Dale", "Nolan Hunt" ], "timeline": [ { "timestamp": "2026-05-19 12:03:05", "sender": "Fresenai Haileselassie", "role": "driver", "label": "DRIVER_REQUEST", "text": "I need hours", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-19 12:03:11", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 16:03:10", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 16:03:38", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Load# 553751480 Delivered", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-19 16:04:44", "sender": "Charlie", "role": "dispatch", "label": "NONE", "text": "Load# 552839405 PU-time from: 05/19/2026 08:00 CDT PU-time to: 05/19/2026 17:00 CDT PU-shipper: SOFIDEL AMER PU-address: 16400 E 620 Rd Inola, OK 74036 Note: Live Load ————————————————————— DEL-tim", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-19 16:05:06", "sender": "Charlie", "role": "dispatch", "label": "NONE", "text": "for drop broker's trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 17:50:16", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Dealer #1289 Amount: For a Full Tank Address: 4300 N State Hwy 91 Denison , TX 75020 Interstate: Hwy 75, Exit 72 Distance: 226 miles (After PU) Map link: https://www.google.co", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-19 17:50:28", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "Fresenai it should be on your way, pls get fuel from this pilot After PU", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 01:28:29", "sender": "Fresenai Haileselassie", "role": "driver", "label": "DRIVER_REQUEST", "text": "I need more hours", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-20 01:28:33", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 03:13:14", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Load# 552839405 Rolling CL: Zimmerer Kubota & Equipment - Van Alstyne, 14851 US-75, Van Alstyne, TX 75495, United States 566 miles left to the receiver", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0586", "type": "request", "categories": [ "fuel_request" ], "group_id": "1002534433483", "group_title": "🟢 1329 MAXAMED GULED (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "MAXAMED GULED", "trigger_text": "Good morning brother where should I get fuel", "trigger_sender": "maxamed guled", "opened_at": "2026-05-19 10:01:07", "last_at": "2026-05-19 12:22:53", "last_signal_at": "2026-05-19 10:01:07", "resolved_at": null, "status": "stale", "duration_hours": 2.36, "message_count": 8, "signal_count": 1, "participants": [ "maxamed guled", "Martin", "Fuel Department", "Ryan Clark" ], "timeline": [ { "timestamp": "2026-05-19 10:01:07", "sender": "maxamed guled", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good morning brother where should I get fuel", "signals": [ "request:fuel_request", "request:info_request", "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-19 10:01:45", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "good morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 10:01:46", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #491 Amount: For a Full Tank Address: 3634 North Valley Pik Harrisonburg , VA 22802 Interstate: I-81, Exit 251 Distance: 122 miles Map link: https://www.google.c", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-19 10:01:58", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "maxamed lets refuel at this pilot", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 12:22:32", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "Can you active my card please", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-19 12:22:42", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 12:22:42", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@martin_fuel @Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 12:22:53", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "done", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0585", "type": "request", "categories": [ "info_request" ], "group_id": "1003229694022", "group_title": "🟡 1134 OSMY DOSSOUS (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "OSMY DOSSOUS", "trigger_text": "can u get their number ?", "trigger_sender": "Nolan Hunt", "opened_at": "2026-05-19 08:23:57", "last_at": "2026-05-19 13:44:15", "last_signal_at": "2026-05-19 08:23:57", "resolved_at": null, "status": "stale", "duration_hours": 5.34, "message_count": 8, "signal_count": 1, "participants": [ "Nolan Hunt", "Majeste DOLCIN", "Scott" ], "timeline": [ { "timestamp": "2026-05-19 08:23:57", "sender": "Nolan Hunt", "role": "unknown", "label": "DRIVER_REQUEST", "text": "can u get their number ?", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-19 08:24:14", "sender": "Majeste DOLCIN", "role": "unknown", "label": "NONE", "text": "No", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 08:24:20", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "cuz im caclling the number that shows on the map they are not answering", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 08:24:58", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 08:25:20", "sender": "Majeste DOLCIN", "role": "unknown", "label": "NONE", "text": "Receiving open at 7:00", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 13:28:09", "sender": "Majeste DOLCIN", "role": "unknown", "label": "NONE", "text": "I Just check again they said same thing. Earlier I check in is 2:00pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 13:28:37", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 13:44:15", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Sir, we are working on it with broker", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0584", "type": "request", "categories": [ "pay_request" ], "group_id": "1003751791410", "group_title": "🎀 1052 CANDICE BREWER (COMPANY DRIVER) ROBERTSON TRUCK", "driver": "CANDICE BREWER", "trigger_text": "Hello can you activate my fuel card", "trigger_sender": "Candice Brewer", "opened_at": "2026-05-19 04:09:58", "last_at": "2026-05-19 09:09:41", "last_signal_at": "2026-05-19 04:09:58", "resolved_at": null, "status": "stale", "duration_hours": 5.0, "message_count": 5, "signal_count": 1, "participants": [ "Candice Brewer", "Martin", "Theo Fletcher" ], "timeline": [ { "timestamp": "2026-05-19 04:09:58", "sender": "Candice Brewer", "role": "driver", "label": "DRIVER_REQUEST", "text": "Hello can you activate my fuel card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-19 04:10:01", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 05:32:25", "sender": "Theo Fletcher", "role": "office", "label": "NONE", "text": "Load Update – # 14366459301 Status: Driving Current Location: 1951 Ruffin Ml Rd, South Chesterfield, VA 23834, USA Remaining Distance to Receiver: 248 miles", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 09:09:21", "sender": "Theo Fletcher", "role": "office", "label": "NONE", "text": "Load Update – # 14366459301 Status: Stopped Current Location: 126842 I-95, Wilson, NC 27896, USA Remaining Distance to Receiver: 136 miles", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 09:09:41", "sender": "Theo Fletcher", "role": "office", "label": "NONE", "text": "Good morning ma'am! Can we have your ETA to the receiver?", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0583", "type": "request", "categories": [ "pay_request" ], "group_id": "1003865384525", "group_title": "817T TARSIS NDAYISHIMIYE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": null, "trigger_text": "Activate my fuel card", "trigger_sender": "Tarsis Ndayishimiye", "opened_at": "2026-05-19 02:30:22", "last_at": "2026-05-19 05:11:34", "last_signal_at": "2026-05-19 02:30:22", "resolved_at": null, "status": "stale", "duration_hours": 2.69, "message_count": 4, "signal_count": 1, "participants": [ "Tarsis Ndayishimiye", "Blake", "Brandon Adams", "Roy Grey" ], "timeline": [ { "timestamp": "2026-05-19 02:30:22", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Activate my fuel card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-19 02:30:30", "sender": "Blake", "role": "dispatch", "label": "NONE", "text": "@delroy_diesel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 02:31:34", "sender": "Brandon Adams", "role": "dispatch", "label": "NONE", "text": "Update for the load# 1641272 Status: stopped Current location: 3475 E Washington Rd, Saginaw, MI 48601 154 miles left to the delivery.", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-19 05:11:34", "sender": "Roy Grey", "role": "dispatch", "label": "NONE", "text": "Load # 1641272 Status: Stopped 90 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0582", "type": "request", "categories": [ "appointment_request" ], "group_id": "1003769147142", "group_title": "🟢 🎀 1184 SHEREE WALDON (COMPANY DRIVER) TBT EXPRESS", "driver": "SHEREE WALDON", "trigger_text": "My live unload needs to be rescheduled I drove 8 hrs to drop the empty and he has to inspect it", "trigger_sender": "Sheree Waldon", "opened_at": "2026-05-19 01:05:21", "last_at": "2026-05-19 01:13:18", "last_signal_at": "2026-05-19 01:05:21", "resolved_at": null, "status": "stale", "duration_hours": 0.13, "message_count": 7, "signal_count": 1, "participants": [ "Sheree Waldon", "Support team" ], "timeline": [ { "timestamp": "2026-05-19 01:05:21", "sender": "Sheree Waldon", "role": "driver", "label": "DRIVER_REQUEST", "text": "My live unload needs to be rescheduled I drove 8 hrs to drop the empty and he has to inspect it", "signals": [ "request:appointment_request" ], "is_resolution": false }, { "timestamp": "2026-05-19 01:05:36", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "copy that", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 01:06:17", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "The load said to pick up by 7 its9", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 01:08:51", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "we are checking it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 01:13:00", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "this trailer is already loaded, maybe the trailer in their yard", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 01:13:10", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "could u roll and also check by yourself ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 01:13:18", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "we are also checking with broker", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0581", "type": "request", "categories": [ "pay_request" ], "group_id": "1003978468235", "group_title": "🟡 1113 ABASS GURE (COMPANY DRIVER) TBT EXPRESS", "driver": "ABASS GURE", "trigger_text": "Can you activate fuel card", "trigger_sender": "Abass Gure", "opened_at": "2026-05-19 01:03:12", "last_at": "2026-05-19 01:03:20", "last_signal_at": "2026-05-19 01:03:12", "resolved_at": null, "status": "stale", "duration_hours": 0.0, "message_count": 2, "signal_count": 1, "participants": [ "Abass Gure", "Delroy" ], "timeline": [ { "timestamp": "2026-05-19 01:03:12", "sender": "Abass Gure", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you activate fuel card", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-19 01:03:20", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0580", "type": "request", "categories": [ "info_request" ], "group_id": "1003292416084", "group_title": "🟢 930 ABDELJALIL LKHOUIR (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "ABDELJALIL LKHOUIR", "trigger_text": "can you send us secured freight pics and seal Abdou", "trigger_sender": "Nolan Hunt", "opened_at": "2026-05-19 00:43:10", "last_at": "2026-05-19 04:40:30", "last_signal_at": "2026-05-19 00:43:10", "resolved_at": null, "status": "stale", "duration_hours": 3.96, "message_count": 4, "signal_count": 1, "participants": [ "Nolan Hunt" ], "timeline": [ { "timestamp": "2026-05-19 00:43:10", "sender": "Nolan Hunt", "role": "unknown", "label": "DRIVER_REQUEST", "text": "can you send us secured freight pics and seal Abdou", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-19 00:49:28", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 00:49:35", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "Load# 553357396 picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-19 04:40:30", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "Load# 553357396 Stopped CL: Denny's Restaurant, 1420 Hwy 96, Fairview, TN 37062, United States 703 miles away from the receiver", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0579", "type": "request", "categories": [ "pay_request" ], "group_id": "1003518478280", "group_title": "🎀 879 VERONICA LOPEZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "VERONICA LOPEZ", "trigger_text": "They take Zelle or EFS", "trigger_sender": "Veronica Lopez", "opened_at": "2026-05-19 00:42:17", "last_at": "2026-05-19 01:06:01", "last_signal_at": "2026-05-19 00:42:17", "resolved_at": null, "status": "stale", "duration_hours": 0.4, "message_count": 10, "signal_count": 1, "participants": [ "Veronica Lopez", "Tony" ], "timeline": [ { "timestamp": "2026-05-19 00:42:17", "sender": "Veronica Lopez", "role": "driver", "label": "DRIVER_REQUEST", "text": "They take Zelle or EFS", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-19 00:42:23", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "sure", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 00:42:27", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "No credit card", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 00:48:24", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "can you pls send new parts pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 00:48:28", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "working on payment", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 00:54:34", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 01:03:17", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Please let me know when the payment is completed", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-19 01:05:58", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "done", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 01:06:00", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "paid", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 01:06:01", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "g2g", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0578", "type": "request", "categories": [ "info_request" ], "group_id": "1002673424345", "group_title": "🟢 1020 AL MITRI (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "AL MITRI", "trigger_text": "can you get his name brother ? @almitri", "trigger_sender": "Nolan Hunt", "opened_at": "2026-05-19 00:37:20", "last_at": "2026-05-19 04:55:10", "last_signal_at": "2026-05-19 00:37:20", "resolved_at": null, "status": "stale", "duration_hours": 4.3, "message_count": 16, "signal_count": 1, "participants": [ "Nolan Hunt", "Al M", "Martin" ], "timeline": [ { "timestamp": "2026-05-19 00:37:20", "sender": "Nolan Hunt", "role": "unknown", "label": "DRIVER_REQUEST", "text": "can you get his name brother ? @almitri", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-19 00:38:41", "sender": "Al M", "role": "dispatch", "label": "NONE", "text": "Let me go back, they had no space for me to park and wait otherwise I would’ve to park on the street", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 00:39:04", "sender": "Al M", "role": "dispatch", "label": "NONE", "text": "It will take about 15 minutes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 00:42:50", "sender": "Al M", "role": "dispatch", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 00:59:29", "sender": "Al M", "role": "dispatch", "label": "NONE", "text": "The guard at the guard shack said said the people in the office already left. I do have few seals with me in the truck, I can put one on and write the number on the bill if that is OK with you guys. T", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 00:59:50", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "just a moment", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 01:17:14", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 03:33:43", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "#missed", "signals": [ "template:status_tag" ], "is_resolution": false }, { "timestamp": "2026-05-19 03:34:06", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #1054 Amount: For a Full Tank Address: 10700 U.S. Hwy 183 N. Buda , TX 78610 Interstate: Hwy 183 & Hwy 21 Distance: 86 miles Map link: https://www.google.com/map", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-19 03:34:14", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "@almitri new address dont miss it again", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 04:43:05", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "Load# 11673904 Rolling CL: 23102 I-35, Kyle, TX 78640, USA 587 miles left to the receiver", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-19 04:54:29", "sender": "Al M", "role": "dispatch", "label": "NONE", "text": "This station is out of my route", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 04:54:41", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "@martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 04:54:44", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 04:55:06", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J US Dealer #507 Amount: For a Full Tank Address: 11710 North Interstate 35 Jarrell , TX 76537 Interstate: I-35 & Exit 275 Distance: 65 miles Map link: https://www.google.com", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-19 04:55:10", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "@almitri new address", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0577", "type": "request", "categories": [ "eld_request" ], "group_id": "1003682147308", "group_title": "🟢 1297 PATRICK LIBATA (COMPANY DRIVER) TBT EXPRESS", "driver": "PATRICK LIBATA", "trigger_text": "Need hours", "trigger_sender": "Patrick Libata Samba", "opened_at": "2026-05-19 00:32:40", "last_at": "2026-05-20 01:22:47", "last_signal_at": "2026-05-20 00:17:14", "resolved_at": null, "status": "stale", "duration_hours": 24.84, "message_count": 54, "signal_count": 3, "participants": [ "Patrick Libata Samba", "Support team", "Martin", "Alan Williams", "Garry", "James Specter", "Wade", "John Agzam", "Robert" ], "timeline": [ { "timestamp": "2026-05-19 00:32:40", "sender": "Patrick Libata Samba", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need hours", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-19 00:32:45", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 00:33:11", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "pls do not forget after live loading we should always take freight picture", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 00:46:25", "sender": "Patrick Libata Samba", "role": "driver", "label": "NONE", "text": "What is the new delivery time?", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-19 00:47:35", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "when you can make delivery? 12-1PM?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 00:48:00", "sender": "Patrick Libata Samba", "role": "driver", "label": "NONE", "text": "Impossible", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 00:48:10", "sender": "Patrick Libata Samba", "role": "driver", "label": "NONE", "text": "3pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 00:50:13", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "alright brother i will inform he broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 00:50:54", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "but pls try your best, i will let you know with new appt too", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 03:21:43", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #663 Amount: For a Full Tank Address: 1670 Waddy Road Waddy , KY 40076 Interstate: I-64 & HWY 395 Exit 43 Distance: 143 miles Map link: https://www.google.com/maps/search/?", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-19 03:21:49", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Patrick lets refuel ere", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 03:35:48", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Load# 106594-01 Update Status : Rolling Miles left : 655", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-19 06:13:49", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "Load# 106594-01 Update Status : Stopped Miles left to the receiver: 610 Location: CAT Scale, 6582 IN-66, Leavenworth, IN 47137, United States", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-19 06:14:13", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "Good morning Patrick", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 06:16:15", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "we can deliver until 1400 PM please try your best", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 09:44:47", "sender": "Patrick Libata Samba", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need hours", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-19 09:45:16", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 10:06:39", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "Load# 106594-01 Update Status : Rolling Miles left to the receiver: 591", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-19 11:47:08", "sender": "Patrick Libata Samba", "role": "driver", "label": "NONE", "text": "There is an incident at the pump. I forgot to remove the pump gun from the trunk and I moved the truck and the pump hose detached from …", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 11:47:30", "sender": "Patrick Libata Samba", "role": "driver", "label": "NONE", "text": "I am about to tell the cashier", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 11:48:03", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@safety_wade", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 11:48:12", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@truckfleet_ali", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 11:50:22", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 11:51:24", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 11:54:31", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "talked, asked to take pictures of it, as per driver there is the damage to the pump gun, driver will take contact information of supervisior", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 11:56:11", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "can we just put it back", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 12:13:52", "sender": "Patrick Libata Samba", "role": "driver", "label": "NONE", "text": "They asked to leave, they will fix. And they started to fix it. No incident. No need to call them. It’s seems to me like it’s not they know the problem and it’s not the first time it happens… I am lea", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 12:14:10", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@safety_wade", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 12:14:59", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "no", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 12:15:09", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "take a picture after all", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 12:15:18", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "we can not believe them", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 12:15:42", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "after all see by yourself and take video and pictures of all", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 12:15:47", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "do not leave for now pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 12:19:32", "sender": "Patrick Libata Samba", "role": "driver", "label": "NONE", "text": "Nooooo. I informed you while I was on my way. Now I have already left…They didn’t even take my or truck information…", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 12:19:48", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "why u left?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 12:19:58", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "I told u do not leave for now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 12:21:58", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "U will be %100 responsible for the expenses if we receive any claim for that", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 12:28:35", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "Good morning Patrick", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 12:28:42", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "how are you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-20 01:22:47", "sender": "Patrick Libata Samba", "role": "driver", "label": "NONE", "text": "It’s not uploading. I will redo the PTI tomorrow after fixing my phone problem", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 14 }, { "case_id": "REQ-0576", "type": "request", "categories": [ "eld_request" ], "group_id": "1003978468235", "group_title": "🟡 1113 ABASS GURE (COMPANY DRIVER) TBT EXPRESS", "driver": "ABASS GURE", "trigger_text": "Need more time", "trigger_sender": "Abass Gure", "opened_at": "2026-05-18 23:56:35", "last_at": "2026-05-19 22:21:27", "last_signal_at": "2026-05-19 19:18:01", "resolved_at": null, "status": "stale", "duration_hours": 22.41, "message_count": 40, "signal_count": 5, "participants": [ "Abass Gure", "Support team", "Alan Williams", "Garry", "Austin Pattinson", "James Specter", "John Agzam", "Sam PTI" ], "timeline": [ { "timestamp": "2026-05-18 23:56:35", "sender": "Abass Gure", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need more time", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-18 23:56:41", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 00:28:21", "sender": "Abass Gure", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need more hours", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-19 00:28:33", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 01:59:32", "sender": "Abass Gure", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need more hours", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-19 02:03:27", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 03:32:34", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Load# 67280543 Update Status : Rolling Miles left : 396", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-19 06:12:27", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "Load# 67280543 Update Status : Stopped Miles left to the receiver: 298 Location: Southern Tire Mart at Pilot, 255 Michael Spann Dr, Winfield, AL 35594, United States", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-19 08:44:58", "sender": "Abass Gure", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need more hours", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-19 08:45:15", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "@choyxona2024 pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 11:11:34", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "Load# 67280543 Update Status : Rolling Miles left to the receiver: 211", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-19 13:26:06", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "good day brother can you tell us your ETA ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 13:49:07", "sender": "Abass Gure", "role": "driver", "label": "NONE", "text": "920", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 14:40:57", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "did you check in and get dock ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:18:01", "sender": "Abass Gure", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need more hours", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-19 19:18:04", "sender": "Abass Gure", "role": "driver", "label": "NONE", "text": "Please", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-19 19:18:13", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:29:15", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Abass brother what is your ETA is showing to PU", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:39:32", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "talked: ETA is showing 4.30pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:02:16", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "pickup by 8pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:02:20", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "Delivery is at 6 am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:10:37", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "Called He can do it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:30:35", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "called and informed about the trucker tools tracking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:30:38", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "https://apps.apple.com/us/app/trucker-tools/id362413088", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:54:35", "sender": "Sam PTI", "role": "dispatch", "label": "NONE", "text": "#ptitruck #1113 checked: 05/19 condition: good", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-19 21:08:55", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "Load# LD652051 (Shipment ID) SN499361 VIN: EJGZ907840/1GR1P0628VJ907840 PU: ASAP Great Dane 2800 Great Dane Ln Drive Jonesboro, AR 72401 DH: 132 miles ⛔️CHARGES⛔️for: ⚠️ LATE PU $300 ⚠️ Lat", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-19 21:13:03", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "Load# 6024263 BOL: 6855607 PU: 05/19/2026 0700 - 22:00 ANCHOR PACKAGING 1600 JONES RD PARAGOULD, AR 72450 Delivery: 05/20/2026 0600 EDWARD DON & COMPANY INC 9801 ADAM DON PKWY, WOODRIDGE, IL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-19 21:44:21", "sender": "Abass Gure", "role": "driver", "label": "NONE", "text": "Whats trailer number", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-19 21:44:50", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 21:44:58", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "VIN: EJGZ907840/1GR1P0628VJ907840", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 21:45:04", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "here is VIN", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 21:46:04", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "SN499361 (Shipment ID) EJGZ907840/1GR1P0628VJ907840", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 21:47:17", "sender": "Abass Gure", "role": "driver", "label": "NONE", "text": "they dont have paper work for that trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 21:48:16", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "got you let me check with broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 22:07:56", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "did u find the trailer? Abass", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 22:09:35", "sender": "Abass Gure", "role": "driver", "label": "NONE", "text": "They said trailer not released yet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 22:09:49", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "any ETA available?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 22:18:11", "sender": "Abass Gure", "role": "driver", "label": "NONE", "text": "I don't have trailer need to get release trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 22:20:10", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "what are they telling to you?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 22:21:27", "sender": "Abass Gure", "role": "driver", "label": "NONE", "text": "They need to get release from the big office", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0575", "type": "request", "categories": [ "pay_request" ], "group_id": "1003229694022", "group_title": "🟡 1134 OSMY DOSSOUS (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "OSMY DOSSOUS", "trigger_text": "Activate card", "trigger_sender": "Majeste DOLCIN", "opened_at": "2026-05-18 23:45:07", "last_at": "2026-05-19 05:30:08", "last_signal_at": "2026-05-18 23:45:07", "resolved_at": null, "status": "stale", "duration_hours": 5.75, "message_count": 4, "signal_count": 1, "participants": [ "Majeste DOLCIN", "Delroy", "Nolan Hunt" ], "timeline": [ { "timestamp": "2026-05-18 23:45:07", "sender": "Majeste DOLCIN", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Activate card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-18 23:45:10", "sender": "Majeste DOLCIN", "role": "unknown", "label": "NONE", "text": "Please", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-18 23:45:16", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "ko", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 05:30:08", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "LOAD 5607841 Rolling CL: 326 Dumpling Run Rd, Burnsville, WV 26335, USA 143 miles left to the receiver", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0574", "type": "request", "categories": [ "permission_request" ], "group_id": "1003954525017", "group_title": "🟢 1257 JARIOUS PAGE QUANDT (COMPANY DRIVER) TBT EXPRESS", "driver": "JARIOUS PAGE QUANDT", "trigger_text": "Can I get pc to park", "trigger_sender": "Jay Jay", "opened_at": "2026-05-18 23:44:16", "last_at": "2026-05-19 23:26:30", "last_signal_at": "2026-05-19 22:39:19", "resolved_at": null, "status": "stale", "duration_hours": 23.7, "message_count": 25, "signal_count": 4, "participants": [ "Jay Jay", "Support team", "Hardy", "Choyxona №2", "Alan Williams", "Nick_Safety" ], "timeline": [ { "timestamp": "2026-05-18 23:44:16", "sender": "Jay Jay", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Can I get pc to park", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-18 23:44:26", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 23:46:04", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Jay did u PU the the trailer brother?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 23:46:47", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "No", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 23:47:31", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "when will u PU", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 23:47:49", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "Idk I’ve been in shop all day", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 23:48:05", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "delivery appointment tomorrow at 11am brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 23:48:57", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "I’ll pickup and deliver in the morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 23:49:09", "sender": "Jay Jay", "role": "unknown", "label": "DRIVER_REQUEST", "text": "How early can I pickup trailer?", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-18 23:49:20", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "copy boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 23:50:01", "sender": "Jay Jay", "role": "unknown", "label": "DRIVER_REQUEST", "text": "what time can I pickup?", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-18 23:50:08", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "the yard will open at 8am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 23:50:19", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "I’ll be there 8am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 23:50:35", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "thank you boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 23:50:44", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "all good ? did you test drive ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 23:50:50", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "you can roll without pc you have hours", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 23:51:15", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 00:14:40", "sender": "Choyxona №2", "role": "dispatch", "label": "NONE", "text": "Jarious Moses Hello sir check your eld connection please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 22:39:19", "sender": "Jay Jay", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Are they about to close? should I go to truck stop?", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-19 22:43:08", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Will_Fleet2", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 22:45:40", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "yes need to come back tomorrow morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 23:22:37", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "I’m catching a bus home", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 23:22:54", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "I’m parking the truck on the property behind the shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 23:25:50", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "@Nick_Safety1 @safety_wade", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 23:26:30", "sender": "Nick_Safety", "role": "dispatch", "label": "NONE", "text": "got it, please make sure it is available place", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0573", "type": "request", "categories": [ "info_request" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "@Fuel_dep can you find me another fuel stop", "trigger_sender": "mario santos", "opened_at": "2026-05-18 22:22:11", "last_at": "2026-05-19 01:10:50", "last_signal_at": "2026-05-18 22:22:11", "resolved_at": null, "status": "stale", "duration_hours": 2.81, "message_count": 5, "signal_count": 1, "participants": [ "mario santos", "Delroy", "Sarah Smith" ], "timeline": [ { "timestamp": "2026-05-18 22:22:11", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "@Fuel_dep can you find me another fuel stop", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-18 22:22:17", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "lm c", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 22:22:41", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #253 Amount: For a Full Tank Address: 600 Pennsville-Auburn Road Carneys Point , NJ 08069 Interstate: I-295, Exit 2B NJT Distance: 241 miles Map link: https://w", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-18 22:22:46", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "@RioDogg lets refuel at this pilot brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 01:10:50", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "Update for the load # 9377216 Current location: Richard W. DeKorte Park, 1 DeKorte Park, Lyndhurst, NJ 07071 Status: rolling Miles: 341", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0572", "type": "request", "categories": [ "info_request" ], "group_id": "1003822858962", "group_title": "🟢 🎀 1306 SHAW TEMEKA (COMPANY DRIVER) TBT EXPRESS", "driver": "SHAW TEMEKA", "trigger_text": "I did they need a phone number as well", "trigger_sender": "Temeka Shaw", "opened_at": "2026-05-18 22:17:36", "last_at": "2026-05-19 21:39:08", "last_signal_at": "2026-05-19 16:45:24", "resolved_at": null, "status": "stale", "duration_hours": 23.36, "message_count": 45, "signal_count": 2, "participants": [ "Temeka Shaw", "Alan Williams", "James Specter", "Delroy", "Mark", "Support team" ], "timeline": [ { "timestamp": "2026-05-18 22:17:36", "sender": "Temeka Shaw", "role": "driver", "label": "DRIVER_REQUEST", "text": "I did they need a phone number as well", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-18 22:18:16", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 22:19:05", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "326) 220-4111", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 22:20:34", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "trl# 004197", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-18 22:29:46", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "talked , they are going to fix it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 23:20:45", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "got it thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 23:21:25", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "copy safe trip", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 23:25:25", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "what was trailer vin # ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 23:25:34", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "can you please check ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 23:33:47", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "talked , she will send shortly", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 23:46:01", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "copy thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 03:22:31", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Stopped for the night call me around 2 or 3", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 03:23:40", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "noted thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 03:24:00", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Load# 0758218 Update Status : Stopped Miles left : 428", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-19 03:25:06", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Dont for get to call i needa drop early as possible so i can grab another load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 03:25:40", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "sure , my teammates will call", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 16:45:24", "sender": "Temeka Shaw", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can u send me a new fuel stop i missed the other 1", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-19 16:45:38", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@dale_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 16:45:44", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@dracoFuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 16:45:48", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 16:46:05", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #332 Amount: For a Full Tank Address: 3300 Highway 391 North North Little Rock , AR 72117 Interstate: I-40, Exit 161 Distance: 80 miles Map link: https://www.goo", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-19 16:46:10", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Temeka lets refuel at this pilot brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 16:46:57", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Copy that", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 17:00:02", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "Good morning It is same ETA right ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 17:01:05", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Load# 0758218 rolling 79 mi left", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-19 18:13:20", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Active", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:13:47", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "Loadsmart Load# 10196910 APPT # HVZTJK Customer Reference # 73581242 PO # 10001881146-3802 =============== PU Location : Tue May 19 , 12:00 - 15:00 HMS MANUFACTURING CO. 6901 LINDSEY RD, Little Rock", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 18:13:51", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "Temeka Next load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:14:27", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Getting unloaded then heading str8 to pick up next load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:41:06", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:41:19", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "EMpty ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 19:41:44", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Yes headed to the next load now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:11:02", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Temeka pls let us know once you have a dock ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:11:28", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Copy im here checking in now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:11:35", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "got you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:17:32", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "The code now working", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:18:45", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Is this correct code that u sent", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:19:46", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Hello", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:22:15", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "what code you need ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 21:39:08", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "thanks", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 5 }, { "case_id": "REQ-0571", "type": "request", "categories": [ "contact_request" ], "group_id": "1003518478280", "group_title": "🎀 879 VERONICA LOPEZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "VERONICA LOPEZ", "trigger_text": "Ok... please call them and let them know what you want to do", "trigger_sender": "Veronica Lopez", "opened_at": "2026-05-18 21:59:18", "last_at": "2026-05-19 00:41:59", "last_signal_at": "2026-05-18 21:59:18", "resolved_at": null, "status": "stale", "duration_hours": 2.71, "message_count": 15, "signal_count": 1, "participants": [ "Veronica Lopez", "Henry", "Tommy Nix" ], "timeline": [ { "timestamp": "2026-05-18 21:59:18", "sender": "Veronica Lopez", "role": "driver", "label": "DRIVER_REQUEST", "text": "Ok... please call them and let them know what you want to do", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-18 22:02:41", "sender": "Henry", "role": "dispatch", "label": "NONE", "text": "on hold with shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 22:03:15", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 22:05:48", "sender": "Henry", "role": "dispatch", "label": "NONE", "text": "can you please send me a picture of the wheel seal", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 22:05:50", "sender": "Henry", "role": "dispatch", "label": "NONE", "text": "which is leaking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 22:18:36", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Break, break drum, and seal only one tire", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 22:19:14", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Only one tire break, drum and seal is not good", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 22:19:27", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Everything else is good", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 22:19:42", "sender": "Henry", "role": "dispatch", "label": "NONE", "text": "okay they will replace it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 22:20:01", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "From the trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 22:20:44", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "That's the video that shows the seal leaking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 22:22:36", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Air bags are good also", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 22:23:17", "sender": "Henry", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 00:40:36", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "That's the bill", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 00:41:59", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "@henry_fleet1", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0570", "type": "request", "categories": [ "info_request" ], "group_id": "1002560188081", "group_title": "📷 972 OLEKSII ZADOROZHNYI (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "OLEKSII ZADOROZHNYI", "trigger_text": "Отправили?", "trigger_sender": "Oleksii Zadorozhnyi", "opened_at": "2026-05-18 21:52:40", "last_at": "2026-05-19 01:51:46", "last_signal_at": "2026-05-18 21:52:40", "resolved_at": null, "status": "stale", "duration_hours": 3.98, "message_count": 12, "signal_count": 1, "participants": [ "Oleksii Zadorozhnyi", "Tim Harrison", "Choyxona №1" ], "timeline": [ { "timestamp": "2026-05-18 21:52:40", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "DRIVER_REQUEST", "text": "Отправили?", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-18 21:55:50", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "On it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 21:56:45", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Otpravil", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 23:10:44", "sender": "Choyxona №1", "role": "dispatch", "label": "NONE", "text": "@oleksiizador Hello sir check your eld connection please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 00:13:29", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Update for the load#23025179 Status: Rolling Current location: Town of Lucas, WI, 54749 Miles left: 60", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-19 01:24:45", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "NONE", "text": "Не могу дозвониться", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 01:25:33", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Na delivery uje vi?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 01:25:56", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Kto-to tam est tam pomoch vam?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 01:26:10", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "NONE", "text": "Всё окей пустили", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 01:26:25", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 01:51:03", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "NONE", "text": "Docked", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 01:51:46", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Otlichno", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0569", "type": "request", "categories": [ "pay_request" ], "group_id": "1003247482339", "group_title": "🟢 836 FILMON GEBREYTSADIK (COMPANY DRIVER) TBT EXPRESS", "driver": "FILMON GEBREYTSADIK", "trigger_text": "Activate fuel card please", "trigger_sender": "Filmon Gebreytsadik", "opened_at": "2026-05-18 21:36:02", "last_at": "2026-05-19 20:58:25", "last_signal_at": "2026-05-19 20:27:24", "resolved_at": null, "status": "stale", "duration_hours": 23.37, "message_count": 14, "signal_count": 2, "participants": [ "Filmon Gebreytsadik", "Support team", "Delroy", "Robert", "Alan Williams", "Ali fleet", "James", "Sam PTI" ], "timeline": [ { "timestamp": "2026-05-18 21:36:02", "sender": "Filmon Gebreytsadik", "role": "driver", "label": "DRIVER_REQUEST", "text": "Activate fuel card please", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-18 21:36:08", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 21:36:26", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 00:36:59", "sender": "Robert", "role": "dispatch", "label": "NONE", "text": "please send the picture of this NY mounted on your truck Filmon brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 03:32:17", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Load# 7SJ2839 Update Status : Stopped Miles left : 406", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-19 03:32:29", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "@truckfleet_ali @Adam_Fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 03:34:14", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "@robertsafety", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 03:34:15", "sender": "Filmon Gebreytsadik", "role": "driver", "label": "NONE", "text": "What’s up brother", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-19 03:34:44", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "are you going to stay there or keep driving", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:27:24", "sender": "Filmon Gebreytsadik", "role": "driver", "label": "DRIVER_REQUEST", "text": "Activate card please", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-19 20:27:31", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:29:11", "sender": "James", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:29:22", "sender": "James", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 20:58:25", "sender": "Sam PTI", "role": "dispatch", "label": "NONE", "text": "lot tr condition: no issue", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0568", "type": "request", "categories": [ "parking_request" ], "group_id": "1002516426425", "group_title": "📷 781 LUD BLITZ WIDG PAYOUTE (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "LUD BLITZ WIDG PAYOUTE", "trigger_text": "Not a problem but after it will a headache for sir to find parking", "trigger_sender": "Lud Blitz W Payoute", "opened_at": "2026-05-18 20:43:30", "last_at": "2026-05-18 22:40:26", "last_signal_at": "2026-05-18 20:43:30", "resolved_at": null, "status": "stale", "duration_hours": 1.95, "message_count": 13, "signal_count": 1, "participants": [ "Lud Blitz W Payoute", "Dave", "Blake", "Nick_Safety" ], "timeline": [ { "timestamp": "2026-05-18 20:43:30", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "DRIVER_REQUEST", "text": "Not a problem but after it will a headache for sir to find parking", "signals": [ "request:parking_request" ], "is_resolution": false }, { "timestamp": "2026-05-18 20:44:06", "sender": "Dave", "role": "dispatch", "label": "NONE", "text": "tell safety guy will find you paid parking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 22:35:16", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "Place is close", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 22:35:56", "sender": "Blake", "role": "dispatch", "label": "NONE", "text": "@Nick_Safety1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 22:36:09", "sender": "Nick_Safety", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 22:38:29", "sender": "Nick_Safety", "role": "dispatch", "label": "NONE", "text": "only for overnight ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 22:38:47", "sender": "Nick_Safety", "role": "dispatch", "label": "NONE", "text": "for truck and trailer, right ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 22:38:53", "sender": "Blake", "role": "dispatch", "label": "NONE", "text": "yessir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 22:38:58", "sender": "Blake", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 22:39:03", "sender": "Nick_Safety", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 22:40:04", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "I am good", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 22:40:14", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "They have overnight parking here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 22:40:26", "sender": "Nick_Safety", "role": "dispatch", "label": "NONE", "text": "got it sir", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0567", "type": "request", "categories": [ "parking_request" ], "group_id": "1003850984050", "group_title": "🎀 841 TOUSSAINT MARIE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "TOUSSAINT MARIE", "trigger_text": "Find a parking is not easy", "trigger_sender": "Marie Guetching Toussaint Altidor", "opened_at": "2026-05-18 19:30:47", "last_at": "2026-05-19 00:08:06", "last_signal_at": "2026-05-18 19:30:47", "resolved_at": null, "status": "stale", "duration_hours": 4.62, "message_count": 9, "signal_count": 1, "participants": [ "Marie Guetching Toussaint Altidor", "Zach Murphy", "Jordan PTI" ], "timeline": [ { "timestamp": "2026-05-18 19:30:47", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "DRIVER_REQUEST", "text": "Find a parking is not easy", "signals": [ "request:parking_request" ], "is_resolution": false }, { "timestamp": "2026-05-18 19:31:12", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "well, u can go until NJ area Anything on your way available will work", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:31:25", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "i'm more then sure that even if i won't find load today, i will find it from there tomorrow", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:31:38", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "White Plains , NY / Newark, NJ / JFK NY", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:55:08", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "okey, lets go there if you think there is a place for you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:24:45", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "can U pls zip tire it Marie Guetching ma`am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 21:03:13", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Marie Guetching i think its bad luck today :( nothin what can feet our ETA or Plan Please take a rest on Truck stop where u rollin rt Tomorrow i will book you load passing through VA", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 21:04:25", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 00:08:06", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "They want the drivers take only 10 hours break, they will wake up all drivers every morning to leave the space", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0566", "type": "request", "categories": [ "info_request" ], "group_id": "1002710283691", "group_title": "🟢 1148 MARIO RENE (COMPANY DRIVER) - TBT EXPRESS INC", "driver": "MARIO RENE", "trigger_text": "Can you check the weight for me please 🙏", "trigger_sender": "Apologies 💴💵💶💷💳💸✈️🚁", "opened_at": "2026-05-18 19:15:55", "last_at": "2026-05-19 00:14:49", "last_signal_at": "2026-05-18 19:15:55", "resolved_at": null, "status": "stale", "duration_hours": 4.98, "message_count": 13, "signal_count": 1, "participants": [ "Apologies 💴💵💶💷💳💸✈️🚁", "Support team", "Sam PTI", "Tony", "Delroy", "Apologies 💴💵💶💷💳💸✈️🚁 Tapajè" ], "timeline": [ { "timestamp": "2026-05-18 19:15:55", "sender": "Apologies 💴💵💶💷💳💸✈️🚁", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Can you check the weight for me please 🙏", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-18 19:17:15", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:17:20", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Sam_fleeet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:19:30", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "40,490 LB.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:19:40", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "lets scale it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:20:37", "sender": "Apologies 💴💵💶💷💳💸✈️🚁", "role": "unknown", "label": "NONE", "text": "OK", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:24:09", "sender": "Sam PTI", "role": "dispatch", "label": "NONE", "text": "what about the brake pads any issues ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:28:23", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Tony_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:28:36", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "g2g", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 23:49:02", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #114 Amount: For a Full Tank Address: 2449 Genesis Road Crossville , TN 38571 Interstate: I-40, Exit 320 Distance: 270 miles Map link: https://www.google.com/map", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-18 23:49:06", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Apologies 💴💵💶💷💳💸✈️🚁 lets refuel at this pilot brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 23:49:12", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "\\", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 00:14:49", "sender": "Apologies 💴💵💶💷💳💸✈️🚁 Tapajè", "role": "dispatch", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0565", "type": "request", "categories": [ "info_request" ], "group_id": "1003954525017", "group_title": "🟢 1257 JARIOUS PAGE QUANDT (COMPANY DRIVER) TBT EXPRESS", "driver": "JARIOUS PAGE QUANDT", "trigger_text": "hello, how will I know if the truck is ready?", "trigger_sender": "Jay Jay", "opened_at": "2026-05-18 18:55:22", "last_at": "2026-05-18 23:44:04", "last_signal_at": "2026-05-18 18:55:22", "resolved_at": null, "status": "stale", "duration_hours": 4.81, "message_count": 11, "signal_count": 1, "participants": [ "Jay Jay", "Anthony", "ᴋᴇɴᴢᴏ", "James Specter", "Support team", "Hardy" ], "timeline": [ { "timestamp": "2026-05-18 18:55:22", "sender": "Jay Jay", "role": "unknown", "label": "DRIVER_REQUEST", "text": "hello, how will I know if the truck is ready?", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-18 18:56:00", "sender": "Anthony", "role": "dispatch", "label": "NONE", "text": "@truckfleet_ali @Kenzo_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:56:22", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "we will lyk", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:56:53", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:50:47", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "any news here?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:48:02", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "Will it be done before close today and if not what’s the plan?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:49:00", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Kenzo_fleet @Hardy_fleet any news with the truck pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:51:55", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 21:01:05", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "talked with office, it should be ready at 6pm roughly", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 23:00:39", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "anything?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 23:44:04", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "truck is out", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0564", "type": "request", "categories": [ "info_request" ], "group_id": "1003663497514", "group_title": "🟢 1178 DARREN SAINT LOUIS (COMPANY DRIVER) TBT EXPRESS", "driver": "DARREN SAINT LOUIS", "trigger_text": "Bro, can you please check at what time the shipper will be closed", "trigger_sender": "Darren Saint Louis", "opened_at": "2026-05-18 18:16:27", "last_at": "2026-05-18 19:26:52", "last_signal_at": "2026-05-18 18:16:27", "resolved_at": null, "status": "stale", "duration_hours": 1.17, "message_count": 7, "signal_count": 1, "participants": [ "Darren Saint Louis", "Felix", "Alan Williams" ], "timeline": [ { "timestamp": "2026-05-18 18:16:27", "sender": "Darren Saint Louis", "role": "driver", "label": "DRIVER_REQUEST", "text": "Bro, can you please check at what time the shipper will be closed", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-18 18:17:10", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "google shows 4 pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:18:12", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Danm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:19:04", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Wouldn't make it at this time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:20:25", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "do your best brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:20:37", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "if they will close, we will del tmrw morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:26:52", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Load# 7SN8177 Update Status : Rolling Miles left : 219", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0563", "type": "request", "categories": [ "pay_request" ], "group_id": "1003837427210", "group_title": "🟢 🎀 1317 CHISOLM LATRESE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "CHISOLM LATRESE", "trigger_text": "@Adam_Fleet are you here? If so how are you? Can you send my Zelle?", "trigger_sender": "LaTrese Chisolm", "opened_at": "2026-05-18 17:42:57", "last_at": "2026-05-18 18:53:40", "last_signal_at": "2026-05-18 17:42:57", "resolved_at": null, "status": "stale", "duration_hours": 1.18, "message_count": 12, "signal_count": 1, "participants": [ "LaTrese Chisolm", "Ali", "Adam", "draco", "Scott" ], "timeline": [ { "timestamp": "2026-05-18 17:42:57", "sender": "LaTrese Chisolm", "role": "driver", "label": "DRIVER_REQUEST", "text": "@Adam_Fleet are you here? If so how are you? Can you send my Zelle?", "signals": [ "request:pay_request", "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-18 17:43:55", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "2al", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 17:53:36", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "Zelle [phone] is it right ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 17:53:45", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 17:53:48", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 17:59:03", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "Thank you!", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:15:07", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "LaTrese loading ma'am ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:15:16", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:51:53", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #321 Amount: For a Full Tank Address: 11229 Frontage Road Walton , KY 41094 Interstate: I-75/71/KY 338, Exit 175 Distance: 140 miles Map link: https://www.google", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-18 18:51:54", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "LaTrese After PU lets refuel here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:52:02", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:53:40", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Load# 552974693 Picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0562", "type": "request", "categories": [ "permission_request" ], "group_id": "1003518478280", "group_title": "🎀 879 VERONICA LOPEZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "VERONICA LOPEZ", "trigger_text": "If a scale sign is showing to be closed or is saying to bypass scale ...is it ok to bypass or enter regardless the instructions", "trigger_sender": "Veronica Lopez", "opened_at": "2026-05-18 17:30:00", "last_at": "2026-05-19 06:46:47", "last_signal_at": "2026-05-19 01:58:34", "resolved_at": null, "status": "stale", "duration_hours": 13.28, "message_count": 43, "signal_count": 2, "participants": [ "Veronica Lopez", "Joe", "Mary Watson", "Andrew", "Will Knight", "Tommy Nix", "Delroy", "Levi Cole" ], "timeline": [ { "timestamp": "2026-05-18 17:30:00", "sender": "Veronica Lopez", "role": "driver", "label": "DRIVER_REQUEST", "text": "If a scale sign is showing to be closed or is saying to bypass scale ...is it ok to bypass or enter regardless the instructions", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-18 18:10:13", "sender": "Joe", "role": "dispatch", "label": "NONE", "text": "Load# 11670902 Note: Live loading 🔘PICK UP: 05/18 13:00-14:00 CDT SCOTT MANUFACTURING 900 EAST GRAND BLVD OKLAHOMA CITY, OK 73129 DRIVER MUST CALL AT (904) 204-8871 FOR DISPATCH ON TRIP # 996856", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-18 18:10:17", "sender": "Joe", "role": "dispatch", "label": "NONE", "text": "Veronica please confirm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:13:10", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Confirm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:25:52", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "#Update Status: rolling 8 miles away from the shipper", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-18 18:26:43", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Veronica ma`am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:32:24", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "317 S Morgan Rd, Oklahoma City, OK 73128 https://maps.app.goo.gl/6vnstFe1JUet7VCs5", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:32:42", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "after PU, can you come to this shop to check the brakes Veronica", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:34:36", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "talked, after PU driver will come to there", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:04:18", "sender": "Joe", "role": "dispatch", "label": "NONE", "text": "Checked in? All good? Veronica", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:18:09", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Yes I'm getting loaded now, and after I get loaded I will take the truck to the shop.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:23:42", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Gtg", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:24:41", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "please send loaded pictures as well", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:26:46", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "no seal?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:27:07", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "please put your padlock ma`am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:27:17", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "They don't have a seal for the load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:27:24", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:27:27", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Load# 11670902 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-18 19:27:33", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:29:27", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:30:19", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "Let me know once you arrive to shop maam Veronica", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:30:38", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:54:59", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Arrived at the shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:55:05", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "got it lets check in", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:55:19", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:58:34", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Check all the breaks truck and trailer?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:58:55", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 21:04:06", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "One break pad is not good...one seal is leaking only on side of the trailer one tire break", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 21:04:27", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 21:17:10", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "waiting for estimate", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 21:17:57", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "He's checking the tractor now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 21:57:33", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "The tractor all the breaks are good they only adjusted them", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 21:58:01", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Are you going to fix", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 21:58:30", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "@Will_Fleet2 @Tony_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 21:58:30", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 01:58:34", "sender": "Veronica Lopez", "role": "driver", "label": "DRIVER_REQUEST", "text": "Should I fuel at this location?", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-19 01:58:45", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "chekcing", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 01:59:15", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "tY", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 02:41:13", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Will resume driving tomorrow morning...the fuel card wasn't working", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 06:46:47", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "Update for the load # 11670902 Status : Stopped Current location : Oklahoma City, OK, Miles left : 585", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 3 }, { "case_id": "REQ-0561", "type": "request", "categories": [ "info_request" ], "group_id": "1003946850737", "group_title": "🟢 1373 PETERLY JULSAINT (COMPANY DRIVER) TBT EXPRESS INC", "driver": "PETERLY JULSAINT", "trigger_text": "Send me the number", "trigger_sender": "Peterly Julsaint", "opened_at": "2026-05-18 17:15:35", "last_at": "2026-05-18 18:49:15", "last_signal_at": "2026-05-18 17:15:35", "resolved_at": null, "status": "stale", "duration_hours": 1.56, "message_count": 6, "signal_count": 1, "participants": [ "Peterly Julsaint", "Ali fleet", "Support team" ], "timeline": [ { "timestamp": "2026-05-18 17:15:35", "sender": "Peterly Julsaint", "role": "driver", "label": "DRIVER_REQUEST", "text": "Send me the number", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-18 17:15:39", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "(215) 888-1600 he is calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 17:23:07", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "did you talk to him?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:42:00", "sender": "Peterly Julsaint", "role": "driver", "label": "NONE", "text": "Almost done", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:42:08", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "cool", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:49:15", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "picture pls", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0560", "type": "request", "categories": [ "permission_request" ], "group_id": "1002782021066", "group_title": "🟡 🎀 807 JENNIFER GARRETT-GROSSARTH (COMPANY DRIVER) - BUCKEYE TRUCKS LLC", "driver": "JENNIFER GARRETT-GROSSARTH", "trigger_text": "May I have a pu number", "trigger_sender": "Jennifer Garrett", "opened_at": "2026-05-18 17:10:44", "last_at": "2026-05-19 17:23:05", "last_signal_at": "2026-05-19 13:05:11", "resolved_at": null, "status": "stale", "duration_hours": 24.21, "message_count": 45, "signal_count": 3, "participants": [ "Jennifer Garrett", "Update Team", "Mark", "Ryan Clark", "Sam PTI", "Ali", "Delroy", "Nolan Hunt", "Scott" ], "timeline": [ { "timestamp": "2026-05-18 17:10:44", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "May I have a pu number", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-18 17:11:10", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 17:11:32", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "553910770", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 17:23:50", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Checked and docked", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 17:34:59", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "@Sam_fleeet @john_pti @Jordan_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:44:39", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Loading started", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:44:51", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "good", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:31:56", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "are they done?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:43:34", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:46:10", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Load# 553910770 Picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-18 19:48:51", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "g2g", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:49:35", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "In regards to tracking I have nothing in Macro Point", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:49:49", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "sending", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:20:51", "sender": "Sam PTI", "role": "dispatch", "label": "NONE", "text": "#ptitruck #807 checked: 05/18 condition: good tr # T9239 condition: no issue", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-18 21:03:07", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Jennifer Ma'am please accept tracking and send us screenshot", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 21:39:00", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "tyty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 21:43:15", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "At fuel stop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 21:43:26", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 21:43:29", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 21:43:31", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@de", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 21:43:50", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 03:08:05", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "May I please have more hours", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-19 03:08:08", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 03:08:21", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Marvelous just marvelous", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 05:07:07", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Load# 553910770 Rolling CL: 2501 W Frontage Rd, Ridgeland, SC 29936, USA 323 miles left to the receiver", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-19 08:00:59", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Good morning boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 08:01:10", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "good morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 08:01:57", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "What’s the latest I can deliver load, still a bit tired", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-19 08:02:28", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "9 am Ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 08:03:40", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Boss can we get it extended", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 08:04:00", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "will try how long u want to take rest", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 08:04:56", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Couple more hrs please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 08:05:18", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "2 more horses please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 08:05:30", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "And thank u", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 08:06:21", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "u want to driver of u mean rest ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 08:06:50", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Rest please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 08:06:58", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 13:05:11", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good morning may I have more hours please and thank you", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-19 13:05:46", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 17:23:05", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 5 }, { "case_id": "REQ-0559", "type": "request", "categories": [ "pay_request" ], "group_id": "1003853280653", "group_title": "🟡 1107 RODRIGUEZ JOSEPH (COMPANY DRIVER) TBT EXPRESS INC", "driver": "RODRIGUEZ JOSEPH", "trigger_text": "Send me the Zelle please I’m gonna pay the scale by myself", "trigger_sender": "Rodriguez Joseph", "opened_at": "2026-05-18 16:43:17", "last_at": "2026-05-18 21:00:27", "last_signal_at": "2026-05-18 16:43:17", "resolved_at": null, "status": "stale", "duration_hours": 4.29, "message_count": 29, "signal_count": 1, "participants": [ "Rodriguez Joseph", "Support team", "Ali fleet", "Dean", "James Specter", "Felix", "Alan Williams" ], "timeline": [ { "timestamp": "2026-05-18 16:43:17", "sender": "Rodriguez Joseph", "role": "driver", "label": "DRIVER_REQUEST", "text": "Send me the Zelle please I’m gonna pay the scale by myself", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-18 16:43:27", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@truckfleet_ali", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:43:44", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "@dean_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:44:43", "sender": "Rodriguez Joseph", "role": "driver", "label": "NONE", "text": "I’m talking about the money from GA to IL", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:45:13", "sender": "Dean", "role": "dispatch", "label": "NONE", "text": "ok send me your zelle info we will zelle for cat scale", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:48:11", "sender": "Rodriguez Joseph", "role": "driver", "label": "NONE", "text": "[phone]", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:49:08", "sender": "Rodriguez Joseph", "role": "driver", "label": "NONE", "text": "Not good", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:49:29", "sender": "Rodriguez Joseph", "role": "driver", "label": "NONE", "text": "It’s [phone]", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:49:34", "sender": "Rodriguez Joseph", "role": "driver", "label": "NONE", "text": "Sorry", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 17:07:37", "sender": "Rodriguez Joseph", "role": "driver", "label": "NONE", "text": "15,25", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 17:07:46", "sender": "Rodriguez Joseph", "role": "driver", "label": "NONE", "text": "For scale", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 17:07:54", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@dean_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 17:09:57", "sender": "Dean", "role": "dispatch", "label": "NONE", "text": "working on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 17:33:35", "sender": "Dean", "role": "dispatch", "label": "NONE", "text": "zelle info you gave me isn't working no zelle on this number", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 17:43:09", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "zelle has been registered [phone] under this number that gave", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 17:43:23", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "Rodriguez", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 17:43:48", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "check the profile, maybe you have registered under your email address", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 17:44:05", "sender": "Rodriguez Joseph", "role": "driver", "label": "NONE", "text": "[phone]", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 17:44:20", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "it has been registered under your name, right ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 17:51:43", "sender": "Dean", "role": "dispatch", "label": "NONE", "text": "Rodriguez", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:06:55", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Load# 7SJ2753 Update Status: stopped 709 mi left to receiver CL: CAT Scale, 7800 W Grand River Hwy, Grand Ledge, MI 48837, United States", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-18 19:26:58", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Load# 7SJ2753 Update Status : Rolling Miles left : 629", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-18 20:55:04", "sender": "Rodriguez Joseph", "role": "driver", "label": "NONE", "text": "Brother what time for the DL", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:55:21", "sender": "Rodriguez Joseph", "role": "driver", "label": "NONE", "text": "Appointment time DL please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:55:47", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:57:40", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "we will ask broker to change appt time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:57:41", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "what time can you make it ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:59:47", "sender": "Rodriguez Joseph", "role": "driver", "label": "NONE", "text": "Put it 10am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 21:00:27", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "we will ask from broker for new appt time thanks", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0558", "type": "request", "categories": [ "home_time" ], "group_id": "1003615753745", "group_title": "🟢 1215 RAJAB HASSAN (COMPANY DRIVER) – TBT EXPRESS INC", "driver": "RAJAB HASSAN", "trigger_text": "Hello there I just want to put note for home time is coming on 05/24/26 so please plan me to drop my truck at Illinois yard.", "trigger_sender": "Rajab Hassan", "opened_at": "2026-05-18 16:25:48", "last_at": "2026-05-18 18:25:06", "last_signal_at": "2026-05-18 16:25:48", "resolved_at": null, "status": "stale", "duration_hours": 1.99, "message_count": 13, "signal_count": 1, "participants": [ "Rajab Hassan", "Support team", "Mark" ], "timeline": [ { "timestamp": "2026-05-18 16:25:48", "sender": "Rajab Hassan", "role": "driver", "label": "DRIVER_REQUEST", "text": "Hello there I just want to put note for home time is coming on 05/24/26 so please plan me to drop my truck at Illinois yard.", "signals": [ "request:home_time" ], "is_resolution": false }, { "timestamp": "2026-05-18 16:26:20", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@TBTllcGround", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:26:29", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "for how many days ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:28:29", "sender": "Rajab Hassan", "role": "driver", "label": "NONE", "text": "I will be back on Monday 06/01/26 because of Eid Al adaha holiday.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:28:46", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "alright noted Boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:29:01", "sender": "Rajab Hassan", "role": "driver", "label": "NONE", "text": "Thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:03:16", "sender": "Rajab Hassan", "role": "driver", "label": "NONE", "text": "Dropping empty trl# A1261", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:04:56", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Load 102245 Empty trailer has been returned", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:11:17", "sender": "Rajab Hassan", "role": "driver", "label": "NONE", "text": "Weekly PTI", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:11:18", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Sam_fleeet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:23:14", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "Do you have a padlock ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:24:54", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "UMT Load# 109561779 PU# FA28D_1063 ============ PU Location : MILWAUKEE WI ANNEX 531PC 2201 E COLLEGE AVE OAK CREEK, WI 53154 5/18/2026 23:00 - Set ⚠️ pre-loaded ============ DEL Location :", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:25:06", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "Rajab next load for tonight pick-up", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0557", "type": "request", "categories": [ "eld_request" ], "group_id": "1003923280974", "group_title": "🎀 1422 CHELSEA BRUNSON (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "CHELSEA BRUNSON", "trigger_text": "Need time and fuel", "trigger_sender": "Chelsea Brunson", "opened_at": "2026-05-18 16:21:03", "last_at": "2026-05-18 22:12:05", "last_signal_at": "2026-05-18 16:21:03", "resolved_at": null, "status": "stale", "duration_hours": 5.85, "message_count": 12, "signal_count": 1, "participants": [ "Chelsea Brunson", "Update Team", "Dale", "Choyxona №2", "Ali" ], "timeline": [ { "timestamp": "2026-05-18 16:21:03", "sender": "Chelsea Brunson", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need time and fuel", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-18 16:21:37", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:21:45", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep @dale_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:22:23", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:23:32", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #784 Amount: For a Full Tank Address: 1 Center Drive North East , MD 21901 Interstate: I-95, Exit 100 Distance: 57 miles Map link: https://www.google.com/maps/search/?api=1", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-18 16:23:36", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "Chelsea it should be on your way, pls get fuel from this pilot", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 17:40:52", "sender": "Choyxona №2", "role": "dispatch", "label": "NONE", "text": "🎀 1422 CHELSEA BRUNSON Hello check your eld connection please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:03:29", "sender": "Choyxona №2", "role": "dispatch", "label": "NONE", "text": "Good afternoon team, from fleet or safety team", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:03:37", "sender": "Choyxona №2", "role": "dispatch", "label": "NONE", "text": "pls call to driver", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 22:11:41", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "Hello", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 22:12:01", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Hello", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 22:12:05", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "how are you doing ?", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0556", "type": "request", "categories": [ "info_request" ], "group_id": "1002537597281", "group_title": "📷 1245 ELYSE MPAMIRA (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "ELYSE MPAMIRA", "trigger_text": "talked with driver , they need appt time and checking with broker", "trigger_sender": "Darcy", "opened_at": "2026-05-18 16:16:50", "last_at": "2026-05-18 22:10:24", "last_signal_at": "2026-05-18 16:16:50", "resolved_at": null, "status": "stale", "duration_hours": 5.89, "message_count": 14, "signal_count": 1, "participants": [ "Darcy", "Alex Nortom", "said b", "Elyse", "Tim Harrison", "Robert" ], "timeline": [ { "timestamp": "2026-05-18 16:16:50", "sender": "Darcy", "role": "staff_relay", "label": "DRIVER_REQUEST", "text": "talked with driver , they need appt time and checking with broker", "signals": [ "request:info_request", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-05-18 16:57:54", "sender": "Alex Nortom", "role": "dispatch", "label": "NONE", "text": "Please drop trailer in our yard with the paperwork. They say it will be rescheduled for later this week", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:58:12", "sender": "Alex Nortom", "role": "dispatch", "label": "NONE", "text": "let me know once you are ready with your truck. I will start working on another load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 17:42:25", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "talked with driver , he dropped loaded trailer at the yard", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:45:51", "sender": "said b", "role": "dispatch", "label": "NONE", "text": "@elysempamira when are u coming back to the shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 21:08:58", "sender": "Elyse", "role": "dispatch", "label": "NONE", "text": "I agree for the 2,500 charge for 6 weeks. 2,500/6=416.667 weekly @russell_safety", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 21:11:46", "sender": "Elyse", "role": "dispatch", "label": "NONE", "text": "Please I need another truck no more 384", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 21:12:55", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "@Adam_Fleet @Tony_fleet1 please assist", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 21:17:20", "sender": "Robert", "role": "dispatch", "label": "NONE", "text": "1245 is good truck, can you take it?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 21:17:31", "sender": "Robert", "role": "dispatch", "label": "NONE", "text": "you did load with that truck if you remember", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 21:17:51", "sender": "Robert", "role": "dispatch", "label": "NONE", "text": "if yes, please come to office or to the shop, they will show it to you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 21:17:54", "sender": "Robert", "role": "dispatch", "label": "NONE", "text": "@elysempamira", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 22:01:37", "sender": "Robert", "role": "dispatch", "label": "NONE", "text": "unit switched 384 > 1245", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 22:10:24", "sender": "Robert", "role": "dispatch", "label": "NONE", "text": "@elysempamira can you please come to 2nd floor", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0555", "type": "request", "categories": [ "fuel_request" ], "group_id": "1002664243768", "group_title": "🟢 📷 1012 LEROY ARRIAGA (Company Driver) - Buckeye Truck", "driver": "LEROY ARRIAGA", "trigger_text": "They already send me where I have to fuel up", "trigger_sender": "Leroy Arriaga", "opened_at": "2026-05-18 16:14:31", "last_at": "2026-05-18 21:03:33", "last_signal_at": "2026-05-18 16:14:31", "resolved_at": null, "status": "stale", "duration_hours": 4.82, "message_count": 40, "signal_count": 1, "participants": [ "Leroy Arriaga", "draco", "Dale", "Ali", "Update Team", "Ryan Clark", "Malcolm", "Sam PTI" ], "timeline": [ { "timestamp": "2026-05-18 16:14:31", "sender": "Leroy Arriaga", "role": "driver", "label": "DRIVER_REQUEST", "text": "They already send me where I have to fuel up", "signals": [ "request:fuel_request" ], "is_resolution": false }, { "timestamp": "2026-05-18 16:14:31", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "fuel info sent", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:14:38", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "🤣", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:45:02", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Fuel card on", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:45:06", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:45:20", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "done", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:47:02", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:35:42", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Po", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:35:59", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Need po", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-18 18:36:04", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "[phone]", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:36:08", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "553743737", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:41:43", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:48:45", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Checked in", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:48:49", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Wating for a door", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:49:07", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Good bro keep us posted pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:49:15", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "👍🏾", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:58:31", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@Leroy1013 Brother send us PTI vide pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:59:17", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Im in the side of the road", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:59:20", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:59:28", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "What", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:59:30", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "can you send us full PTI video now please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:59:36", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "talked with driver", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:59:39", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "it is really important bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:59:46", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "🤨", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:59:47", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "🤣🤣🤣", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:59:47", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "he will do it once he find safe place", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:59:57", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Thank You @malcolmbil", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:00:05", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "No problem", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:41:53", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@john_pti @Jordan_fleet @Sam_fleeet @Ethan_td", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:44:39", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Door 3 Getting loaded", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:56:07", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@john_pti @jonathan_td1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:23:25", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "No seal", "signals": [ "report:seal_missing" ], "is_resolution": false }, { "timestamp": "2026-05-18 20:25:13", "sender": "Sam PTI", "role": "dispatch", "label": "NONE", "text": "#ptitruck #1012 checked: 05/18 condition: good tr: 319818 condition: no issue", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-18 20:26:54", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:29:06", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Load# 553743737 Picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-18 21:01:36", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "@Leroy1013 Bro please accept tracking and send us screenshot", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 21:02:12", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Bro all late", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 21:02:59", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Not a new driver", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 21:03:04", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "🫡", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 21:03:33", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Got it man", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0554", "type": "request", "categories": [ "eld_request" ], "group_id": "1003615753745", "group_title": "🟢 1215 RAJAB HASSAN (COMPANY DRIVER) – TBT EXPRESS INC", "driver": "RAJAB HASSAN", "trigger_text": "Good morning brother, I need hours to roll.", "trigger_sender": "Rajab Hassan", "opened_at": "2026-05-18 16:08:47", "last_at": "2026-05-18 16:08:57", "last_signal_at": "2026-05-18 16:08:47", "resolved_at": null, "status": "stale", "duration_hours": 0.0, "message_count": 2, "signal_count": 1, "participants": [ "Rajab Hassan", "Support team" ], "timeline": [ { "timestamp": "2026-05-18 16:08:47", "sender": "Rajab Hassan", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good morning brother, I need hours to roll.", "signals": [ "request:eld_request" ], "is_resolution": false }, { "timestamp": "2026-05-18 16:08:57", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0553", "type": "request", "categories": [ "info_request" ], "group_id": "1003949659199", "group_title": "🟡 1411 FRESENAI HAILESELASSIE (COMPANY DRIVER) BUCKEYE TRUCKS", "driver": "FRESENAI HAILESELASSIE", "trigger_text": "I need pick up number", "trigger_sender": "Fresenai Haileselassie", "opened_at": "2026-05-18 15:51:04", "last_at": "2026-05-18 16:57:01", "last_signal_at": "2026-05-18 15:51:04", "resolved_at": null, "status": "stale", "duration_hours": 1.1, "message_count": 9, "signal_count": 1, "participants": [ "Fresenai Haileselassie", "Ali", "Charlie", "Update Team", "Ryan Clark" ], "timeline": [ { "timestamp": "2026-05-18 15:51:04", "sender": "Fresenai Haileselassie", "role": "driver", "label": "DRIVER_REQUEST", "text": "I need pick up number", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-18 15:51:21", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "553751480", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:51:48", "sender": "Charlie", "role": "dispatch", "label": "NONE", "text": "LANE-16-05082026-02", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:14:57", "sender": "Charlie", "role": "dispatch", "label": "NONE", "text": "is everything good Fresenai brother ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:14:59", "sender": "Charlie", "role": "dispatch", "label": "NONE", "text": "loading ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:15:39", "sender": "Fresenai Haileselassie", "role": "driver", "label": "NONE", "text": "Ya they working on me", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:53:50", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:56:19", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Load# 553751480 Picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-18 16:57:01", "sender": "Fresenai Haileselassie", "role": "driver", "label": "NONE", "text": "I’m heading out", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0552", "type": "request", "categories": [ "contact_request" ], "group_id": "1003968826676", "group_title": "856T TADJIYEV JASUR (LEASE DRIVER) - ROBERTSON TRUCKS", "driver": null, "trigger_text": "Call me", "trigger_sender": "Jasur Tadjiyev", "opened_at": "2026-05-18 15:45:21", "last_at": "2026-05-19 00:53:26", "last_signal_at": "2026-05-18 20:06:54", "resolved_at": null, "status": "stale", "duration_hours": 9.13, "message_count": 46, "signal_count": 3, "participants": [ "Jasur Tadjiyev", "Ron Buck", "Kyle", "Brody", "Benjamin", "Jordan PTI", "Phil Kent" ], "timeline": [ { "timestamp": "2026-05-18 15:45:21", "sender": "Jasur Tadjiyev", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Call me", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-18 15:45:43", "sender": "Ron Buck", "role": "dispatch", "label": "NONE", "text": "Calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:53:15", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "@leo_td @Brody_TD", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:53:40", "sender": "Brody", "role": "unknown", "label": "NONE", "text": "bizani trailer emas bular", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:59:15", "sender": "Benjamin", "role": "dispatch", "label": "NONE", "text": "assalamu alekom", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:59:22", "sender": "Benjamin", "role": "dispatch", "label": "NONE", "text": "let me check aka", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:04:05", "sender": "Benjamin", "role": "dispatch", "label": "NONE", "text": "telefon qilib ulanomoadim sizga", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:04:19", "sender": "Benjamin", "role": "dispatch", "label": "NONE", "text": "trailer hich kimga berilmagan aka", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:07:18", "sender": "Benjamin", "role": "dispatch", "label": "NONE", "text": "facilityga call qildik , shu turgan joyizda divoti yana", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:09:54", "sender": "Benjamin", "role": "dispatch", "label": "NONE", "text": "yoq aka 100 foiz hich kim op ketmagan", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:10:10", "sender": "Benjamin", "role": "dispatch", "label": "NONE", "text": "birinchi borgan joyizga borib, oziz check qib koroliszmi", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:11:35", "sender": "Benjamin", "role": "dispatch", "label": "NONE", "text": "qarab kordim aka, hich nma yoq turgan joyizda", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:39:35", "sender": "Benjamin", "role": "dispatch", "label": "NONE", "text": "yes aka", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:39:49", "sender": "Ron Buck", "role": "dispatch", "label": "NONE", "text": "Trailerni ichiga obkirib Odobnoma darsini o'tish kerak o'xshaydi aka", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:39:55", "sender": "Benjamin", "role": "dispatch", "label": "NONE", "text": "shunaqa bilmi qoladi bir hiollada", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:41:55", "sender": "Ron Buck", "role": "dispatch", "label": "NONE", "text": "Bo'ldi aka", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:41:59", "sender": "Ron Buck", "role": "dispatch", "label": "NONE", "text": "Yuk qarayabmiz", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:42:42", "sender": "Benjamin", "role": "dispatch", "label": "NONE", "text": "MT108564 - hooking @Jordan_fleet @Joseph_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:55:57", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "@Jordan_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:56:02", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:59:55", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "847 - tr # SS005190 Dropped by: TADJIYEV JASUR Location: Allentown, PA Date: 05/18 Condition: good Docs:", "signals": [ "template:yard_move" ], "is_resolution": false }, { "timestamp": "2026-05-18 17:02:45", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "832 + tr # MT108564 Picked up by: TADJIYEV JASUR Location: Breinigsville, PA Date: 05/18 Condition: good Docs: +", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-18 17:05:13", "sender": "Ron Buck", "role": "dispatch", "label": "NONE", "text": "Load # 143613656 ------------------------------------------- Note: Live loading PO # 23372994 Pick up time: 5/18/2026 1pm to 4pm Pick up address: CONAGRA 594 N INDUSTRIAL PARK RD MILTON PA 17847", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-18 17:51:47", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "Update for the Load# 143613656 Status: rolling CL: 931 W Penn Pike, Tamaqua, PA 18252 Miles left : 70", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-18 19:58:33", "sender": "Jasur Tadjiyev", "role": "unknown", "label": "NONE", "text": "Check in 3:55 pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:00:51", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "noted aka rahmat", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:02:46", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "oka location update oddiygina", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:03:21", "sender": "Jasur Tadjiyev", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Call me", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-18 20:05:39", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "checking aka", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:06:35", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "shu aka allentown googlemapsdayam shu address chiqvotti", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:06:54", "sender": "Jasur Tadjiyev", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Call me", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-18 20:08:15", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "Directions EACH PU# WILL HAVE A SEPARATE BOL! DRIVER TO MATCH PU#S WITH BOLS DRIVER MUST PROVIDE ALL PICK UP NUMBERS ON EVERY STOP TAKE 322 WEST TO 11 N 15 NORTH TO RTE 11 N TO 147 NORTH TO INDUSTRIAL", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:15:54", "sender": "Ron Buck", "role": "dispatch", "label": "NONE", "text": "Hozir brokerga aytdik aka", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:16:03", "sender": "Ron Buck", "role": "dispatch", "label": "NONE", "text": "City bilan State ni beradi hozir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:17:44", "sender": "Ron Buck", "role": "dispatch", "label": "NONE", "text": "SAVANNAH DC 5 PORT WENTWORTH GA", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:17:48", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "SAVANNAH DC 5 PORT WENTWORTH GA", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:17:49", "sender": "Ron Buck", "role": "dispatch", "label": "NONE", "text": "Shuni yozib bering aka", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:20:26", "sender": "Jasur Tadjiyev", "role": "unknown", "label": "NONE", "text": "Dock 31", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:20:42", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "nice", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 00:53:26", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "Update for the load# 143613656 Status: stopped Current location Hometown Mall, Tamaqua, PA 18252 42 miles left to DEL", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 6 }, { "case_id": "REQ-0551", "type": "request", "categories": [ "permission_request" ], "group_id": "1003946850737", "group_title": "🟢 1373 PETERLY JULSAINT (COMPANY DRIVER) TBT EXPRESS INC", "driver": "PETERLY JULSAINT", "trigger_text": "Can I go with trailer or not?", "trigger_sender": "Peterly Julsaint", "opened_at": "2026-05-18 15:41:35", "last_at": "2026-05-18 15:42:43", "last_signal_at": "2026-05-18 15:41:35", "resolved_at": "2026-05-18 15:42:43", "status": "resolved", "duration_hours": 0.02, "message_count": 2, "signal_count": 1, "participants": [ "Peterly Julsaint", "Ali fleet" ], "timeline": [ { "timestamp": "2026-05-18 15:41:35", "sender": "Peterly Julsaint", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can I go with trailer or not?", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-18 15:42:43", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "come with trailer, lmk when 15-20 minutes left to reach there so they can prepare windshield to get it replaced right away", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0550", "type": "request", "categories": [ "info_request" ], "group_id": "1002281369010", "group_title": "🟢 📷 1024 JOAO MARTINS (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "JOAO MARTINS", "trigger_text": "Good morning any updates?", "trigger_sender": "Joao Martins", "opened_at": "2026-05-18 15:28:21", "last_at": "2026-05-18 19:13:44", "last_signal_at": "2026-05-18 15:28:21", "resolved_at": null, "status": "stale", "duration_hours": 3.76, "message_count": 33, "signal_count": 1, "participants": [ "Joao Martins", "Ali", "Ryan Clark", "Jack" ], "timeline": [ { "timestamp": "2026-05-18 15:28:21", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good morning any updates?", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-18 15:28:32", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "GM", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:28:34", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:35:34", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "still waiting broker's response boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 17:16:33", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:17:00", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "He did answered?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:18:19", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "not yet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:18:22", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "chcking again", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:39:39", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Joao called with broker you can try to check in today at 10 pm if you will be late they will not receive you brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:39:43", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "1000 pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:41:47", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Again thru this", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:42:10", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Again I wasn't late again again again again again", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:42:20", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "What is so hard for you guys to understand", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-18 18:42:34", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "They spoke with Nolan yesterday", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:42:41", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "They explain to him", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:42:59", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "They need to set an confirmed appointment", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:43:05", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "your micrapont was on and they have the times on they system", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:43:19", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "the next check in 1000 pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:43:20", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Right you guys sending me me back and forh", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:43:24", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "do not be late pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:45:52", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Now you guys are blaming me", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:46:00", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Hell ficking no I quit", "signals": [ "issue:complaint_escalation" ], "is_resolution": false }, { "timestamp": "2026-05-18 18:46:15", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Everyday same story", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:50:55", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "9:30 at the facility yesterday", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:51:08", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "They told me the same thing i don't have any appointment", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:51:19", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "They spoke woth nolan", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:51:32", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "I will no go back and forth", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:57:09", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "9:30pm on my time I always on the fucking facility once I arrived i said I'm at the facility check on the group. Don't fucking play games with me now . This fucking bullshit", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:59:01", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "bro there was an appointment at 05/15 22:00 Pm and you missed that you were late for 17 minutes so that they said there is no other appoinment time so they said we need to set it up after that they c", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:00:19", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Have a nice day your not making me crazy bye. Go find another stupid driver", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:13:06", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Brother this is the broker says to us the Nolan not working right now i will ask to him what actually happened for now there is one only option you need to try check in again at 10 pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:13:14", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "there is no other options sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:13:44", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "I'm on it", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0549", "type": "request", "categories": [ "pay_request" ], "group_id": "1002664243768", "group_title": "🟢 📷 1012 LEROY ARRIAGA (Company Driver) - Buckeye Truck", "driver": "LEROY ARRIAGA", "trigger_text": "Anything yet on my Cash advance I have been asking since Friday", "trigger_sender": "Leroy Arriaga", "opened_at": "2026-05-18 15:19:16", "last_at": "2026-05-18 16:14:21", "last_signal_at": "2026-05-18 15:19:16", "resolved_at": null, "status": "stale", "duration_hours": 0.92, "message_count": 18, "signal_count": 1, "participants": [ "Leroy Arriaga", "Ali", "Ali fleet", "draco" ], "timeline": [ { "timestamp": "2026-05-18 15:19:16", "sender": "Leroy Arriaga", "role": "driver", "label": "DRIVER_REQUEST", "text": "Anything yet on my Cash advance I have been asking since Friday", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-18 15:19:38", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@truckfleet_ali @Nicholas_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:22:27", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:28:25", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "@Leroy1013 lets refuel here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:28:25", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #040 Amount: For a Full Tank Address: 2031 West Ryan Road Oak Creek , WI 53154 Interstate: I-94, Exit 322 Distance: 24 miles Map link: https://www.google.com/map", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-18 15:33:02", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "K", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:10:36", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Empty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:10:54", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:11:15", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Load# 553643848 delivered", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-18 16:12:44", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "need ETA pls ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:12:46", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:12:49", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "to the shipper", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:13:44", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Ali why would u ask that I just got paperwork there traffic I don’t know", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:13:51", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "I still need to put fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:14:14", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:14:16", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@dale_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:14:18", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:14:21", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@delroy_diesel", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0548", "type": "request", "categories": [ "info_request" ], "group_id": "1003865384525", "group_title": "817T TARSIS NDAYISHIMIYE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": null, "trigger_text": "Need 64 number for pick up", "trigger_sender": "Tarsis Ndayishimiye", "opened_at": "2026-05-18 14:58:26", "last_at": "2026-05-18 19:16:08", "last_signal_at": "2026-05-18 14:58:26", "resolved_at": null, "status": "stale", "duration_hours": 4.29, "message_count": 13, "signal_count": 1, "participants": [ "Tarsis Ndayishimiye", "Dustin W", "Marcus" ], "timeline": [ { "timestamp": "2026-05-18 14:58:26", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Need 64 number for pick up", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-18 14:59:15", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "5 digits", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:00:58", "sender": "Dustin W", "role": "dispatch", "label": "NONE", "text": "checking now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:01:31", "sender": "Dustin W", "role": "dispatch", "label": "NONE", "text": "CL64422", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:02:55", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:18:52", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Checked in door 27", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:19:01", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:39:48", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "send paperwork and seal picture \\", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:47:07", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Good to go?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:48:01", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "And start looking for tomorrow load because this will be delivered in the morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:48:14", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "Load # 1641272 picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-18 16:48:19", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:16:08", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "Update for the load # 1641272 Status : Rolling Current location : Jefferson Township, PA Miles left : 574", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0547", "type": "request", "categories": [ "permission_request" ], "group_id": "1003443235257", "group_title": "🎀 852 CHERRICA CALIXTE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "CHERRICA CALIXTE", "trigger_text": "They already started it. Should I stop him", "trigger_sender": "C C", "opened_at": "2026-05-18 14:58:24", "last_at": "2026-05-18 15:15:05", "last_signal_at": "2026-05-18 14:58:24", "resolved_at": "2026-05-18 15:15:05", "status": "resolved", "duration_hours": 0.28, "message_count": 4, "signal_count": 1, "participants": [ "C C", "Henry" ], "timeline": [ { "timestamp": "2026-05-18 14:58:24", "sender": "C C", "role": "unknown", "label": "DRIVER_REQUEST", "text": "They already started it. Should I stop him", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-18 14:58:35", "sender": "Henry", "role": "dispatch", "label": "NONE", "text": "could you ask the price then", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:04:30", "sender": "Henry", "role": "dispatch", "label": "NONE", "text": "called and talked with shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:15:05", "sender": "Henry", "role": "dispatch", "label": "NONE", "text": "payment is done", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0546", "type": "request", "categories": [ "home_time" ], "group_id": "1003799637751", "group_title": "🟡 1327 ALMAHI ALI (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "ALMAHI ALI", "trigger_text": "Next week I want to go home 05/25 thanks", "trigger_sender": "Almahi Ali", "opened_at": "2026-05-18 14:28:24", "last_at": "2026-05-18 19:48:59", "last_signal_at": "2026-05-18 14:28:24", "resolved_at": null, "status": "stale", "duration_hours": 5.34, "message_count": 18, "signal_count": 1, "participants": [ "Almahi Ali", "Ali", "Ryan Clark", "Update Team", "Vincent", "Fuel Department" ], "timeline": [ { "timestamp": "2026-05-18 14:28:24", "sender": "Almahi Ali", "role": "driver", "label": "DRIVER_REQUEST", "text": "Next week I want to go home 05/25 thanks", "signals": [ "request:home_time" ], "is_resolution": false }, { "timestamp": "2026-05-18 14:31:32", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 14:31:57", "sender": "Almahi Ali", "role": "driver", "label": "NONE", "text": "Thank you bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 14:56:49", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Almahi got a dock?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 14:56:53", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "unloading ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 14:57:55", "sender": "Almahi Ali", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:33:25", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:34:14", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Load# 1267655 delivered", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-18 16:44:53", "sender": "Vincent", "role": "dispatch", "label": "NONE", "text": "Load# 2325233 PU-time from: 05/18/2026 08:00 CDT PU-time to: 05/18/2026 16:00 CDT PU-shipper: PSP Distribution Center PU-address: 1510 E 4th Street Seymour, IN 47274 Note: Live Load ———————————————", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-18 16:51:32", "sender": "Vincent", "role": "dispatch", "label": "NONE", "text": "Pickup address: Kelly Foods Corporation 10313 Old Ocean City Blvd. BERLIN, MD 21811 Del address: PSP Distribution Center 1510 E. 4th Street SEYMOUR, IN 47274", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:20:12", "sender": "Almahi Ali", "role": "driver", "label": "NONE", "text": "Pu number", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:20:33", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "S10003059", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:20:33", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:20:40", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "APPT #SE_59141; 0020PM0025441", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:48:40", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "https://maps.app.goo.gl/fXqgCoGiB2RBAMXz9", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:48:40", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "7410 Washington Blvd, Elkridge, MD 21075, United States", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:48:50", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Almahi lets refuel here 20 gallons after PU brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 19:48:59", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "135 miles", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0545", "type": "request", "categories": [ "permission_request" ], "group_id": "1002722377043", "group_title": "🟡 1076 IBRAHIM ABDI (COMPANY DRIVER) - TBT EXPRESS INC", "driver": "IBRAHIM ABDI", "trigger_text": "Can I get next load info", "trigger_sender": "Ibrahim Abdi", "opened_at": "2026-05-18 14:08:02", "last_at": "2026-05-18 14:17:53", "last_signal_at": "2026-05-18 14:08:02", "resolved_at": "2026-05-18 14:17:53", "status": "resolved", "duration_hours": 0.16, "message_count": 4, "signal_count": 1, "participants": [ "Ibrahim Abdi", "Support team", "Felix" ], "timeline": [ { "timestamp": "2026-05-18 14:08:02", "sender": "Ibrahim Abdi", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can I get next load info", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-18 14:08:09", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 14:14:58", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "RXO Load# 23058859 ==================== PU Location : Trex Little Rock 6401 Thibault Road Little Rock, AR 72206 05/18 ASAP till 15:00 ⚠️ HOOK ==================== DEL Location : Trex Company", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 14:17:53", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "fixed", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0544", "type": "request", "categories": [ "home_time" ], "group_id": "1003853280653", "group_title": "🟡 1107 RODRIGUEZ JOSEPH (COMPANY DRIVER) TBT EXPRESS INC", "driver": "RODRIGUEZ JOSEPH", "trigger_text": "Bos’s I can’t staying in the yard anymore I have to go to take shower and if you don’t mind you can enter me at the terminal I got to go home thank you", "trigger_sender": "Rodriguez Joseph", "opened_at": "2026-05-18 13:45:50", "last_at": "2026-05-18 16:02:15", "last_signal_at": "2026-05-18 13:45:50", "resolved_at": null, "status": "stale", "duration_hours": 2.27, "message_count": 30, "signal_count": 1, "participants": [ "Rodriguez Joseph", "Support team", "John J.S", "Ali fleet", "Dean" ], "timeline": [ { "timestamp": "2026-05-18 13:45:50", "sender": "Rodriguez Joseph", "role": "driver", "label": "DRIVER_REQUEST", "text": "Bos’s I can’t staying in the yard anymore I have to go to take shower and if you don’t mind you can enter me at the terminal I got to go home thank you", "signals": [ "request:home_time" ], "is_resolution": false }, { "timestamp": "2026-05-18 13:46:29", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "gtg", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 13:47:23", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "all good", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 13:47:29", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "good to go to receiver", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 13:50:16", "sender": "Rodriguez Joseph", "role": "driver", "label": "NONE", "text": "Ok after that you can take me at the terminal brother thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:14:55", "sender": "John J.S", "role": "dispatch", "label": "NONE", "text": "talked and explained everything all good now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:15:08", "sender": "John J.S", "role": "dispatch", "label": "NONE", "text": "@truckfleet_ali can you pls send him EFS for scale ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:15:24", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "EFS is down", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:15:31", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "@dean_fleet set up scale acc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:16:09", "sender": "Dean", "role": "dispatch", "label": "NONE", "text": "https://play.google.com/store/apps/details?id=com.catscale.weighmytruck&hl=en", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:16:09", "sender": "Dean", "role": "dispatch", "label": "NONE", "text": "https://apps.apple.com/us/app/weigh-my-truck/id934521459", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:16:18", "sender": "Dean", "role": "dispatch", "label": "NONE", "text": "install the app", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:16:24", "sender": "Dean", "role": "dispatch", "label": "NONE", "text": "and create an account", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:16:47", "sender": "Rodriguez Joseph", "role": "driver", "label": "NONE", "text": "I already have it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:17:22", "sender": "Dean", "role": "dispatch", "label": "NONE", "text": "give me your email and phone number", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:17:34", "sender": "Dean", "role": "dispatch", "label": "NONE", "text": "Rodriguez", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:17:50", "sender": "John J.S", "role": "dispatch", "label": "NONE", "text": "[phone]", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:18:21", "sender": "Dean", "role": "dispatch", "label": "NONE", "text": "is this his email", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:18:26", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "[email]", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:18:38", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "📞 Phone: [phone]", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:20:05", "sender": "Dean", "role": "dispatch", "label": "NONE", "text": "i have added you to our system you can use the app", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:21:58", "sender": "John J.S", "role": "dispatch", "label": "NONE", "text": "Rodriguez brother i just spoke with the accounting and they will zelle your money today", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:22:26", "sender": "Rodriguez Joseph", "role": "driver", "label": "NONE", "text": "Ok please thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:54:37", "sender": "Rodriguez Joseph", "role": "driver", "label": "NONE", "text": "What is the password brother", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-18 15:55:11", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@truckfleet_ali", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:55:47", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@truckfleet_ali", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:57:23", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "@dean_fleet explain how to use the app pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:58:12", "sender": "Dean", "role": "dispatch", "label": "NONE", "text": "can you send me screen shot picture pls Rodriguez", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:01:54", "sender": "Rodriguez Joseph", "role": "driver", "label": "NONE", "text": "CAT scale brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:02:15", "sender": "Dean", "role": "dispatch", "label": "NONE", "text": "yes i need to see what the app shows you", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0543", "type": "request", "categories": [ "fuel_request" ], "group_id": "1003586346699", "group_title": "🟢 1101 ADOLPHE WILKES (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "ADOLPHE WILKES", "trigger_text": "I am going to republic ave … in my mind it was closer. 250 miles to fix tandem . Need fuel soon!!!!!", "trigger_sender": "Wilkes Adolphe", "opened_at": "2026-05-18 12:42:36", "last_at": "2026-05-18 14:33:19", "last_signal_at": "2026-05-18 12:42:36", "resolved_at": "2026-05-18 14:33:19", "status": "resolved", "duration_hours": 1.85, "message_count": 8, "signal_count": 1, "participants": [ "Wilkes Adolphe", "draco", "Fuel Department" ], "timeline": [ { "timestamp": "2026-05-18 12:42:36", "sender": "Wilkes Adolphe", "role": "driver", "label": "DRIVER_REQUEST", "text": "I am going to republic ave … in my mind it was closer. 250 miles to fix tandem . Need fuel soon!!!!!", "signals": [ "request:fuel_request" ], "is_resolution": false }, { "timestamp": "2026-05-18 12:42:55", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 12:44:33", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J US Dealer #889 Amount: For a 50 gallons Address: 101 South 45th Street Mt. Vernon , IL 62864 Interstate: I-64/57 and Hwy 15 Distance: 168 miles Map link: https://www.google", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-18 12:44:46", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "@Wilkesadolphe lets refuel here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 13:21:00", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #473 Amount: For a 70 gallons Address: 23841 West Eames Street Channahon , IL 60410 Interstate: I-55, Exit 248 Distance: 76 miles Map link: https://www.google.co", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-18 13:21:12", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "@Wilkesadolphe we can refuel here on your way to office", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 14:31:55", "sender": "Wilkes Adolphe", "role": "driver", "label": "NONE", "text": "At pilot now but busy plac", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 14:33:19", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "card is active", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0542", "type": "request", "categories": [ "pay_request" ], "group_id": "1003720681214", "group_title": "🟢 1069 LUIS LUNA HERNANDEZ (COMPANY DRIVER) TBT EXPRESS INC", "driver": "LUIS LUNA HERNANDEZ", "trigger_text": "Should all matters be resolved prior to that date, notification will be provided one day in advance.", "trigger_sender": "Luis Luna", "opened_at": "2026-05-18 12:40:38", "last_at": "2026-05-18 12:41:25", "last_signal_at": "2026-05-18 12:40:38", "resolved_at": null, "status": "stale", "duration_hours": 0.01, "message_count": 4, "signal_count": 1, "participants": [ "Luis Luna", "John Agzam" ], "timeline": [ { "timestamp": "2026-05-18 12:40:38", "sender": "Luis Luna", "role": "driver", "label": "DRIVER_REQUEST", "text": "Should all matters be resolved prior to that date, notification will be provided one day in advance.", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-18 12:41:04", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "let me check it with management", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 12:41:16", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "10-4", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 12:41:25", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "Let me know", "signals": [ "request:generic_ask" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0541", "type": "request", "categories": [ "permission_request" ], "group_id": "1003954525017", "group_title": "🟢 1257 JARIOUS PAGE QUANDT (COMPANY DRIVER) TBT EXPRESS", "driver": "JARIOUS PAGE QUANDT", "trigger_text": "Should I skip fuel?", "trigger_sender": "Jay Jay", "opened_at": "2026-05-18 12:38:28", "last_at": "2026-05-18 12:40:07", "last_signal_at": "2026-05-18 12:38:28", "resolved_at": "2026-05-18 12:40:07", "status": "resolved", "duration_hours": 0.03, "message_count": 5, "signal_count": 1, "participants": [ "Jay Jay", "James Specter", "Dale" ], "timeline": [ { "timestamp": "2026-05-18 12:38:28", "sender": "Jay Jay", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Should I skip fuel?", "signals": [ "request:permission_request", "request:fuel_request" ], "is_resolution": false }, { "timestamp": "2026-05-18 12:39:39", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@dale_fuel @martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 12:39:41", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@dracoFuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 12:39:48", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 12:40:07", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "card is active", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0540", "type": "request", "categories": [ "permission_request" ], "group_id": "1003853280653", "group_title": "🟡 1107 RODRIGUEZ JOSEPH (COMPANY DRIVER) TBT EXPRESS INC", "driver": "RODRIGUEZ JOSEPH", "trigger_text": "Can I start rolling now because I want to go take a shower", "trigger_sender": "Rodriguez Joseph", "opened_at": "2026-05-18 11:19:58", "last_at": "2026-05-18 11:19:58", "last_signal_at": "2026-05-18 11:19:58", "resolved_at": "2026-05-18 11:19:58", "status": "resolved", "duration_hours": 0.0, "message_count": 1, "signal_count": 1, "participants": [ "Rodriguez Joseph" ], "timeline": [ { "timestamp": "2026-05-18 11:19:58", "sender": "Rodriguez Joseph", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can I start rolling now because I want to go take a shower", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0539", "type": "request", "categories": [ "eld_request" ], "group_id": "1003949659199", "group_title": "🟡 1411 FRESENAI HAILESELASSIE (COMPANY DRIVER) BUCKEYE TRUCKS", "driver": "FRESENAI HAILESELASSIE", "trigger_text": "I need hours", "trigger_sender": "Fresenai Haileselassie", "opened_at": "2026-05-18 11:08:54", "last_at": "2026-05-19 05:12:27", "last_signal_at": "2026-05-19 03:13:05", "resolved_at": null, "status": "stale", "duration_hours": 18.06, "message_count": 14, "signal_count": 3, "participants": [ "Fresenai Haileselassie", "Scott", "Update Team", "Charlie", "Dale", "Nolan Hunt" ], "timeline": [ { "timestamp": "2026-05-18 11:08:54", "sender": "Fresenai Haileselassie", "role": "driver", "label": "DRIVER_REQUEST", "text": "I need hours", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-18 11:09:16", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 12:50:22", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 12:55:41", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Load# 60114310090 Delivered", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-18 13:06:39", "sender": "Fresenai Haileselassie", "role": "driver", "label": "NONE", "text": "I’m waiting for load???", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 13:06:57", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "working on it bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 14:08:51", "sender": "Charlie", "role": "dispatch", "label": "NONE", "text": "Load# 553751480 PU-time from: 05/18/2026 08:00 EDT PU-time to: 05/18/2026 15:00 EDT PU-shipper: RPNC Amazon PU-address: 165 One Genesis Way Spruce Pine, NC 28777 Note: Live Load ———————————————————", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-18 15:34:38", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #722 Amount: For a Full Tank Address: 800 Watt Road Knoxville , TN 37932 Interstate: I-40 & I-75 Exit 369 Distance: 181 miles (After PU) Map link: https://www.google.com/ma", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-18 15:34:50", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "Fresenai it should be on your way, pls get fuel from this pilot After PU", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 00:30:58", "sender": "Fresenai Haileselassie", "role": "driver", "label": "DRIVER_REQUEST", "text": "I need more hours", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-19 00:31:02", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 03:13:05", "sender": "Fresenai Haileselassie", "role": "driver", "label": "DRIVER_REQUEST", "text": "I need more hours", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-19 03:13:08", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-19 05:12:27", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Load# 553751480 Rolling CL: 1010 N Main St, Palestine, AR 72372, USA 290 miles left to the receiver", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0538", "type": "request", "categories": [ "home_time" ], "group_id": "1003978468235", "group_title": "🟡 1113 ABASS GURE (COMPANY DRIVER) TBT EXPRESS", "driver": "ABASS GURE", "trigger_text": "called : @John_Agzam , driver need to go home pls call him back", "trigger_sender": "Austin Pattinson", "opened_at": "2026-05-18 11:05:55", "last_at": "2026-05-18 16:12:21", "last_signal_at": "2026-05-18 11:05:55", "resolved_at": null, "status": "stale", "duration_hours": 5.11, "message_count": 10, "signal_count": 1, "participants": [ "Austin Pattinson", "John Agzam", "Abass Gure", "James Specter" ], "timeline": [ { "timestamp": "2026-05-18 11:05:55", "sender": "Austin Pattinson", "role": "staff_relay", "label": "DRIVER_REQUEST", "text": "called : @John_Agzam , driver need to go home pls call him back", "signals": [ "request:home_time", "request:contact_request", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-05-18 12:04:21", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "Good morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 12:04:46", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "how are you sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 12:16:53", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "Called His child was born yesterday night so thats why he is going home for 2 weeks Advised him to drop trailer to IL", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 13:02:53", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "Load# 67280543 PKU# 122861631 PU: 05/18/2026 08:00 - 15:00 Live Load CC Warehouse 1014 NORTHPOINTE INDUSTRIAL BLVD, c/o CC Warehouse HANAHAN SC 29410 Delivery: 05/19/2026 08:00 - 12:00 SOUTHERN", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-18 13:03:02", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "Abass", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 13:03:09", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "Please start rolling to this address", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 13:03:09", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "bedra Inc, 1014 Northpointe Industrial Rd unit b, Hanahan, SC 29410, United States", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:12:13", "sender": "Abass Gure", "role": "driver", "label": "NONE", "text": "They are on lunch break they will comeback one 1 :PM", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 16:12:21", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "got it,ty", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0537", "type": "request", "categories": [ "permission_request" ], "group_id": "1003822858962", "group_title": "🟢 🎀 1306 SHAW TEMEKA (COMPANY DRIVER) TBT EXPRESS", "driver": "SHAW TEMEKA", "trigger_text": "Once i get unloaded can i take a rest here for a few hours", "trigger_sender": "Temeka Shaw", "opened_at": "2026-05-18 09:16:59", "last_at": "2026-05-18 15:09:15", "last_signal_at": "2026-05-18 09:16:59", "resolved_at": null, "status": "stale", "duration_hours": 5.87, "message_count": 20, "signal_count": 1, "participants": [ "Temeka Shaw", "Austin Pattinson", "Mark", "Support team" ], "timeline": [ { "timestamp": "2026-05-18 09:16:59", "sender": "Temeka Shaw", "role": "driver", "label": "DRIVER_REQUEST", "text": "Once i get unloaded can i take a rest here for a few hours", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-18 09:17:51", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "if they allow you stay there yes we will let you know once we will get a load for you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 09:18:03", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 09:24:18", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Told ya i would make my appt time and i was early", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 09:25:54", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "yes ma'am you did a great job", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 09:53:20", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 09:57:30", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Morning mark", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 09:58:24", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "They said it would be fine if i took a rest here for a few hours", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 10:02:25", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "can you pls resend the ppw Temeka", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 10:04:13", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "This better", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 10:04:47", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "thank you , sending to broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 10:04:58", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 12:29:07", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "Good morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 12:35:40", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "Zipline Load# 0758218 Pickup # 16296359 =============== PU Location : 5/18/2026 12:00 ST Johns Packaging 2335 Campground Road Greensboro NC 27406 ⚠️ Live loading =============== DEL Location: 5/1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 12:51:18", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 12:52:25", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Phone is turned off", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 13:44:18", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "Temeka we cant reach you Ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 14:07:13", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Copy that headed there", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 14:09:06", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "Alright Thanks Ma\"am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:09:15", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "rolling 45 mi left", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0536", "type": "request", "categories": [ "contact_request" ], "group_id": "1003838508021", "group_title": "🎀 5090 ROSEMARIE BATES (COMPANY DRIVER) ARSLON LLC", "driver": "ROSEMARIE BATES", "trigger_text": "Call them asap", "trigger_sender": "Rosemarie Bates", "opened_at": "2026-05-18 05:28:44", "last_at": "2026-05-18 11:35:16", "last_signal_at": "2026-05-18 11:31:38", "resolved_at": "2026-05-18 11:35:16", "status": "resolved", "duration_hours": 6.11, "message_count": 40, "signal_count": 2, "participants": [ "Rosemarie Bates", "𝓓𝓪𝓿𝓲𝓭", "Dominic Jones", "Nicholas" ], "timeline": [ { "timestamp": "2026-05-18 05:28:44", "sender": "Rosemarie Bates", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call them asap", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-18 05:29:40", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "I have been here for 12 hpurs", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:30:32", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "sure calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:31:44", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "I've been checking in all day", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:32:43", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "[phone]", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:33:02", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "^^^call this number", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:34:40", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "I gave approval from E shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:34:48", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "they can send me estimate back", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:34:58", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "They are waiting on you to approve", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:35:55", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "They said they are sending it again now for check and advise", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:37:03", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "APPROVE THE CHECK AND ADVISE", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:37:33", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "done", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:49:05", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "are they working on it now?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:49:29", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "It's in the bay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:49:35", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "To look at", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:49:37", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:50:53", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "They said they were waiting on you the company to approve it all day. I've been checking with them for 12 hours and no one told me that until this guy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:56:30", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "I gave approval already", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 06:01:00", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Locked the trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 06:02:26", "sender": "Dominic Jones", "role": "dispatch", "label": "NONE", "text": "@david_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 06:02:50", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "u did it ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 06:03:28", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Yes. I bought a gladhand lock because I had to detach.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 09:20:53", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "5hey still have not looked at the truck.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 09:21:06", "sender": "Dominic Jones", "role": "dispatch", "label": "NONE", "text": "@david_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 09:25:49", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "why ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 09:26:53", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "You will have to call and ask. I have no idea. They keep telling me other trucks in front of mine.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 09:27:30", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Call [phone]", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 09:27:35", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "okay its weekend and a lot of trucks here that's why", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 09:27:51", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "just talked with them , they will look at it after 2 trucks", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 09:28:02", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Choose number 5 for shop.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 09:28:29", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Ok. I have been here for16 hours.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 09:28:57", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Delivery was supposed to be at 7 AM", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 09:32:57", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "no way we cant roll to anywhere with coolant leak", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 09:33:00", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "need to wait", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 11:00:36", "sender": "Dominic Jones", "role": "dispatch", "label": "NONE", "text": "any news?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 11:31:38", "sender": "Rosemarie Bates", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call them [phone]", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-18 11:32:02", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 11:32:40", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 11:33:29", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "A new mechanic should have come in a 7AM. The truck is in the shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 11:35:16", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "talked with them: coolant is leaking from top of the radiator and it needs to be replaced", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0535", "type": "request", "categories": [ "appointment_request" ], "group_id": "1002281369010", "group_title": "🟢 📷 1024 JOAO MARTINS (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "JOAO MARTINS", "trigger_text": "I want to make this very clear. I am not asking anyone to call ALDI to schedule or reschedule an appointment. I already know facilities do not handle appointments by phone with drivers. I’ve been in t", "trigger_sender": "Joao Martins", "opened_at": "2026-05-18 04:02:31", "last_at": "2026-05-18 05:52:47", "last_signal_at": "2026-05-18 04:02:31", "resolved_at": null, "status": "stale", "duration_hours": 1.84, "message_count": 32, "signal_count": 1, "participants": [ "Joao Martins", "Nolan Hunt" ], "timeline": [ { "timestamp": "2026-05-18 04:02:31", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_REQUEST", "text": "I want to make this very clear. I am not asking anyone to call ALDI to schedule or reschedule an appointment. I already know facilities do not handle appointments by phone with drivers. I’ve been in t", "signals": [ "request:appointment_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-18 04:12:46", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "as i mentioned above, appointment has not been rescheduled that's why i called to the broker to ask why it wasn't rescheduled. they said they have requested an appointment but the facility denied it.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 04:27:01", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "This load already had issues from the pickup. At the pickup, I had the same problem because another driver was originally assigned and that driver never showed up. Two days later, I was booked on thi", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:02:06", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "They just called me again on the phone they cant take me tonight. I never got an appointment im walking back to the receiver", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:03:43", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:06:35", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "I checked in since 9:30pm , I was told my appointment was 10pm. I never any had appointment at all just like 2 days ago", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:09:22", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "will check with broker to get an appt", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:18:23", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "They wrote on my paper", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:18:43", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "This purchase order is not on the schedule at all", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:18:59", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "It was never missed, never was booked it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:19:06", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Never confirmed by aldi", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:22:32", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "copy this also not left out when we are checking with broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:31:17", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Do you want me to put on a call with receiver since that I am here?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:32:37", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "They can confirm ,since 2 days no appointment was scheduled. Like they wrote order is not the in the system", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:32:44", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "i understood the situation brother im trying to push the broker right now but they are saying they can't do anything right now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:33:32", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "is that page can confirm that brother ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:33:44", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "if yes we will check with broker early morning and will push them", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:40:37", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "ok i emailed them about that let's see brother will try to get compensation for that and will reschedule the appt , but right now their night ops saying that they can't do anything", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:41:27", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Do you trust me now?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:41:34", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "I am a pastor i never lies", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:41:36", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Lie", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:43:16", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "i'm not saying you're lying", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:44:29", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Did you understood everything she said to you the woman over the phone", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:44:39", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "I was always on time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:44:39", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:44:56", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "I hate when broker lies", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:45:20", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "they are not responding right now please wait until morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:49:04", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "I don’t care about the compensation. I really don’t care. Honestly, I don’t care about being compensated. The only thing I did not like is when the broker lied and said I came late, that’s why they tu", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:49:44", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "I'm glad they confirmed everything now.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:51:20", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Brother I know i had bad temper sometimes. But I will never lie about something i am a pastor also a freight broker as well", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:52:16", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "okay brother will confirm the appointment time with them first thing in the morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:52:47", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0534", "type": "request", "categories": [ "pay_request" ], "group_id": "1003682147308", "group_title": "🟢 1297 PATRICK LIBATA (COMPANY DRIVER) TBT EXPRESS", "driver": "PATRICK LIBATA", "trigger_text": "I’m at the fuel stop. Pilot #335 . Can you activate the card?", "trigger_sender": "Patrick Libata Samba", "opened_at": "2026-05-18 03:13:13", "last_at": "2026-05-18 07:43:01", "last_signal_at": "2026-05-18 03:13:13", "resolved_at": null, "status": "stale", "duration_hours": 4.5, "message_count": 4, "signal_count": 1, "participants": [ "Patrick Libata Samba", "Martin", "Austin Pattinson" ], "timeline": [ { "timestamp": "2026-05-18 03:13:13", "sender": "Patrick Libata Samba", "role": "driver", "label": "DRIVER_REQUEST", "text": "I’m at the fuel stop. Pilot #335 . Can you activate the card?", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-18 03:13:18", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 05:50:28", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "Load# 23059478 Status: rolling Mile left : 419 current location :7.49 mi NE of Washington County, MS", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-18 07:43:01", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "Status: stopped Mile left : 394 current location :7.49 mi NE of Washington County, MS", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0533", "type": "request", "categories": [ "contact_request" ], "group_id": "1002537597281", "group_title": "📷 1245 ELYSE MPAMIRA (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "ELYSE MPAMIRA", "trigger_text": "talked with driver: his phone is broker, if someone want to get in touch with him, u can call to this number [phone], he said he will buy new phone after tomorrow and want to change truck", "trigger_sender": "Samuel ⛟", "opened_at": "2026-05-18 02:56:21", "last_at": "2026-05-18 08:25:55", "last_signal_at": "2026-05-18 02:56:21", "resolved_at": null, "status": "stale", "duration_hours": 5.49, "message_count": 3, "signal_count": 1, "participants": [ "Samuel ⛟", "Eric Foreman" ], "timeline": [ { "timestamp": "2026-05-18 02:56:21", "sender": "Samuel ⛟", "role": "staff_relay", "label": "DRIVER_REQUEST", "text": "talked with driver: his phone is broker, if someone want to get in touch with him, u can call to this number [phone], he said he will buy new phone after tomorrow and want to change truck", "signals": [ "request:contact_request", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-05-18 05:09:49", "sender": "Eric Foreman", "role": "dispatch", "label": "NONE", "text": "Update for the load# 23027677 Status: stopped Current location: 110 NE Frontage Rd, Joliet, IL 60404 Miles left: 12", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-18 08:25:55", "sender": "Eric Foreman", "role": "dispatch", "label": "NONE", "text": "Update for the load# 23027677 Status: stopped Current location: 110 NE Frontage Rd, Joliet, IL 60404 Miles left: 12", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0532", "type": "request", "categories": [ "permission_request" ], "group_id": "1002534433483", "group_title": "🟢 1329 MAXAMED GULED (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "MAXAMED GULED", "trigger_text": "Should I but this", "trigger_sender": "maxamed guled", "opened_at": "2026-05-18 02:52:31", "last_at": "2026-05-18 18:13:52", "last_signal_at": "2026-05-18 18:10:55", "resolved_at": null, "status": "stale", "duration_hours": 15.36, "message_count": 46, "signal_count": 3, "participants": [ "maxamed guled", "Nolan Hunt", "Update Team", "Jack", "Ali" ], "timeline": [ { "timestamp": "2026-05-18 02:52:31", "sender": "maxamed guled", "role": "driver", "label": "DRIVER_REQUEST", "text": "Should I but this", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-18 02:53:03", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "are they asking at the receiver ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 02:53:23", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "Yes brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 02:53:55", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "lmk once u check in", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 03:02:59", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "They say they will call me for the door", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 03:03:27", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 07:22:29", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "any news?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 07:36:35", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "Now they give me the dock", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 07:38:51", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "There's lumber fee", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 07:39:07", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "send us the link", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 07:39:10", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "will pay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 07:39:34", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "Your invoice for Quality Lumping Services LLC is ready, please complete the payment by following this link. https://roadsync.app/p/i/dyj0cxmu", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 07:39:50", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 07:43:11", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "talked with the broker they are generating the code", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 07:44:56", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "paid", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 13:18:18", "sender": "maxamed guled", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can I go", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-18 13:18:27", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Wait a bit bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 13:20:55", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Load# 20-1215024 Delivered", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-18 13:24:15", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "G2g right brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 13:25:00", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Waiting for brokers confirmation brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 13:26:38", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "They tell we have to leave brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 13:26:51", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "Can you harry up please", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-18 13:27:20", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "go", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 13:27:27", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "you can leave", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 14:02:27", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "Did you have a pick up number", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 14:02:47", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "553704875", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 14:02:56", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "110618", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 14:03:07", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "5150053", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 14:18:45", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "I check in they give me the dock already", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 14:21:39", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 14:28:05", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "maxamed Brother could you please double check if you send the right paperwork isn't it from previous loads?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 14:30:18", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "U tell me to send me again", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 14:30:29", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "That's why I sent", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 14:30:44", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "oo got u man", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 14:30:53", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "tnx", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:00:06", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "maxamed did you check in bro ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:07:14", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:07:35", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Load and seal pic also ro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:08:41", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "maxamed", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 18:13:52", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "G2g", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 6 }, { "case_id": "REQ-0531", "type": "request", "categories": [ "contact_request" ], "group_id": "1003838508021", "group_title": "🎀 5090 ROSEMARIE BATES (COMPANY DRIVER) ARSLON LLC", "driver": "ROSEMARIE BATES", "trigger_text": "Why don't you call them?", "trigger_sender": "Rosemarie Bates", "opened_at": "2026-05-18 00:51:03", "last_at": "2026-05-18 00:51:37", "last_signal_at": "2026-05-18 00:51:03", "resolved_at": "2026-05-18 00:51:37", "status": "resolved", "duration_hours": 0.01, "message_count": 3, "signal_count": 1, "participants": [ "Rosemarie Bates", "Tony" ], "timeline": [ { "timestamp": "2026-05-18 00:51:03", "sender": "Rosemarie Bates", "role": "driver", "label": "DRIVER_REQUEST", "text": "Why don't you call them?", "signals": [ "request:contact_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-18 00:51:29", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "i can at the moment a have problem with connection", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 00:51:37", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "and in few minutes it will be fixed", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0530", "type": "request", "categories": [ "permission_request" ], "group_id": "1003850984050", "group_title": "🎀 841 TOUSSAINT MARIE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "TOUSSAINT MARIE", "trigger_text": "Please, can I use PC to go to a truck stop?", "trigger_sender": "Marie Guetching Toussaint Altidor", "opened_at": "2026-05-17 23:41:40", "last_at": "2026-05-18 05:06:49", "last_signal_at": "2026-05-17 23:41:40", "resolved_at": null, "status": "stale", "duration_hours": 5.42, "message_count": 12, "signal_count": 1, "participants": [ "Marie Guetching Toussaint Altidor", "Tommy Nix", "Stanley Hayes", "Brandon Adams", "Eric Foreman" ], "timeline": [ { "timestamp": "2026-05-17 23:41:40", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please, can I use PC to go to a truck stop?", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-17 23:41:55", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "yes you can", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:42:13", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "@Stanleysamsara trailer dropped for loading", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:42:17", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "I don’t see it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:42:26", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:43:57", "sender": "Stanley Hayes", "role": "dispatch", "label": "NONE", "text": "Marie Guetching", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:44:48", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "I’m going to love’s", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:45:08", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "I don’t see where I can use PC", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 02:28:08", "sender": "Brandon Adams", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 02:28:51", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Please, do not wake me up. I will start when I can. Thank you", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-18 02:29:34", "sender": "Brandon Adams", "role": "dispatch", "label": "NONE", "text": "Load # 3948654 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-18 05:06:49", "sender": "Eric Foreman", "role": "dispatch", "label": "NONE", "text": "Load # 3948654 C/L:Frito Lay Wooster Offsite Warehouse (WOW), 2700 Daisy Wy, Wooster, OH 44691 Status: stopped 388 Miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0529", "type": "request", "categories": [ "info_request" ], "group_id": "1003427576151", "group_title": "🎀 758 DANIELA RAMIREZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "DANIELA RAMIREZ", "trigger_text": "Can you send payment plz", "trigger_sender": "Daniela Ramirez", "opened_at": "2026-05-17 22:57:24", "last_at": "2026-05-17 23:22:42", "last_signal_at": "2026-05-17 22:59:56", "resolved_at": "2026-05-17 23:22:42", "status": "resolved", "duration_hours": 0.42, "message_count": 36, "signal_count": 2, "participants": [ "Daniela Ramirez", "Samuel ⛟", "Tony" ], "timeline": [ { "timestamp": "2026-05-17 22:57:24", "sender": "Daniela Ramirez", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you send payment plz", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-17 22:58:33", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "@Tony_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 22:58:37", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "please assist", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 22:59:04", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "we have account under Robertson DOT", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 22:59:14", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "they have to give you receipt", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 22:59:20", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 22:59:41", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "pls send here if they will give it to you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 22:59:56", "sender": "Daniela Ramirez", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you call plz", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-17 23:00:16", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Because no account is showing up", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:00:31", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Do you have an account number that I could give to them?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:01:37", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "@Tony_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:01:43", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "sure", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:03:50", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "called talked", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:03:59", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "Daniela pls send when they will finish", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:04:38", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "10/4", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:11:15", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "They told me that their printer is not working, and they told me I can take picture of it thru the screen", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:11:24", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "For the receipt", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:11:39", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "@Tony_fleet1 be informed", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:11:59", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "[email]", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:12:07", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "can they send receipt here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:12:20", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "Daniela", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:13:11", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Okay so their printer is working now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:13:20", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "good news", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:13:24", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:13:49", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "They are going to give me receipt and also email it to you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:14:40", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:14:44", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "g2g", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:15:04", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "I’m going to take video of oil change", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:17:09", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:17:53", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Just waiting for other mechanic to come so he can show me the filters", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:18:03", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "The new filters", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:18:43", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Fifth wheel was greased", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:20:28", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Old filter", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:21:06", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "👍", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:22:37", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "New filters", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:22:42", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Replaced", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0528", "type": "request", "categories": [ "contact_request" ], "group_id": "1002534433483", "group_title": "🟢 1329 MAXAMED GULED (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "MAXAMED GULED", "trigger_text": "Call me please", "trigger_sender": "maxamed guled", "opened_at": "2026-05-17 22:53:55", "last_at": "2026-05-18 02:52:26", "last_signal_at": "2026-05-17 22:54:53", "resolved_at": null, "status": "stale", "duration_hours": 3.98, "message_count": 12, "signal_count": 2, "participants": [ "maxamed guled", "Nolan Hunt", "James" ], "timeline": [ { "timestamp": "2026-05-17 22:53:55", "sender": "maxamed guled", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call me please", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-17 22:54:52", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@martin_fuel @Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 22:54:53", "sender": "maxamed guled", "role": "driver", "label": "DRIVER_REQUEST", "text": "Brother can you call me", "signals": [ "request:contact_request", "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-17 22:54:57", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "sure calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 22:54:58", "sender": "James", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 22:55:45", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@Jamesfuel pls call him", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 22:56:25", "sender": "James", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 22:57:08", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #394 Amount: For a Full Tank Address: 239 Route 17K Newburgh , NY 12550 Interstate: I-84, Exit 34 Distance: 10 miles Map link: https://www.google.com/maps/search", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-17 22:57:36", "sender": "James", "role": "dispatch", "label": "NONE", "text": "we will refuel here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 22:57:43", "sender": "James", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 02:51:43", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "They need the company address", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 02:52:26", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0527", "type": "request", "categories": [ "pay_request" ], "group_id": "1003903534738", "group_title": "🎀 883 SHELI ALLEN (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "SHELI ALLEN", "trigger_text": "I don’t have any funds to cover it. I requested a cash advance but hasn’t had one…", "trigger_sender": "Sheli Allen", "opened_at": "2026-05-17 22:30:57", "last_at": "2026-05-18 22:52:51", "last_signal_at": "2026-05-18 22:29:50", "resolved_at": null, "status": "stale", "duration_hours": 24.36, "message_count": 31, "signal_count": 4, "participants": [ "Sheli Allen", "Fredo Peterson", "Samuel ⛟", "Stanley Hayes", "Antony", "JORDAN", "Pitt", "Tim Harrison", "Henry" ], "timeline": [ { "timestamp": "2026-05-17 22:30:57", "sender": "Sheli Allen", "role": "driver", "label": "DRIVER_REQUEST", "text": "I don’t have any funds to cover it. I requested a cash advance but hasn’t had one…", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-17 22:31:27", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "I was told not until Monday", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 22:32:17", "sender": "Sheli Allen", "role": "driver", "label": "DRIVER_REQUEST", "text": "For an advance because accounting is closed", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-17 22:32:39", "sender": "Fredo Peterson", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 22:33:13", "sender": "Fredo Peterson", "role": "dispatch", "label": "NONE", "text": "🎀 883 SHELI ALLEN (COMPANY DRIVER) ROBERTSON TRUCKS", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 22:39:34", "sender": "Fredo Peterson", "role": "dispatch", "label": "NONE", "text": "here you go, pls get reservation paper from check in Sheli", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 22:39:56", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "Ok, ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 22:40:11", "sender": "Fredo Peterson", "role": "dispatch", "label": "NONE", "text": "send picture of it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:56:13", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "They said the only parking reservation they have is for Stanley in a red truck #980", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:56:24", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "@fredosamsara", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:56:29", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "They don’t have a reservation for me", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:56:43", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "And they are about to make me move", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:56:44", "sender": "Stanley Hayes", "role": "dispatch", "label": "NONE", "text": "hold on", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:57:08", "sender": "Stanley Hayes", "role": "dispatch", "label": "NONE", "text": "lemme call them", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:57:19", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "Ok, thx please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:57:36", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "My truck is purple 883", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 00:02:30", "sender": "Stanley Hayes", "role": "dispatch", "label": "NONE", "text": "called and talked , they will fix it in system", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 00:02:35", "sender": "Stanley Hayes", "role": "dispatch", "label": "NONE", "text": "all good", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 00:05:30", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "@Stanleysamsara", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:04:36", "sender": "Sheli Allen", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can someone assist me with a cash advance?", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-18 20:04:47", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "@kham", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:05:00", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "@Fel1x_acc @JORDAN_ACC pls assist", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:24:31", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "Update for the load# 23047419 Status: Rolling Current location: Carlisle, PA 17013 197 miles left to the delivery", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-18 20:36:29", "sender": "JORDAN", "role": "dispatch", "label": "NONE", "text": "reaching out", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:48:53", "sender": "Pitt", "role": "dispatch", "label": "NONE", "text": "Sheli ma'm have they done?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 21:00:22", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "No", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 21:03:23", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "Please help it’s urgent for me", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-18 21:03:54", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "@Pitt_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 22:29:06", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "All good ma'am?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 22:29:50", "sender": "Sheli Allen", "role": "driver", "label": "DRIVER_REQUEST", "text": "I am parked for the night but no cash advance…", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-18 22:52:51", "sender": "Henry", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0526", "type": "request", "categories": [ "info_request" ], "group_id": "1003615753745", "group_title": "🟢 1215 RAJAB HASSAN (COMPANY DRIVER) – TBT EXPRESS INC", "driver": "RAJAB HASSAN", "trigger_text": "I need appointment number", "trigger_sender": "Rajab Hassan", "opened_at": "2026-05-17 19:02:18", "last_at": "2026-05-18 00:27:20", "last_signal_at": "2026-05-17 19:02:18", "resolved_at": null, "status": "stale", "duration_hours": 5.42, "message_count": 20, "signal_count": 1, "participants": [ "Rajab Hassan", "Support team", "Alan Williams" ], "timeline": [ { "timestamp": "2026-05-17 19:02:18", "sender": "Rajab Hassan", "role": "driver", "label": "DRIVER_REQUEST", "text": "I need appointment number", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-17 19:04:05", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 19:09:54", "sender": "Rajab Hassan", "role": "driver", "label": "NONE", "text": "Hello", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 19:10:07", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "give me a moment", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 19:10:13", "sender": "Rajab Hassan", "role": "driver", "label": "NONE", "text": "Okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 19:10:54", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Appt Notes: 770893152", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 19:10:57", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Appt Notes: 182443023984", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 20:11:24", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Rajab any news /", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 20:12:50", "sender": "Rajab Hassan", "role": "driver", "label": "NONE", "text": "I’m just waiting for my appointment time 5:00pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 20:13:33", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 20:13:38", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "keep us posted pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 00:12:45", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "still unloading ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 00:12:52", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Rajab", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 00:16:52", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 00:17:58", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "talked , dock door # 182 but still waiting for them to start", "signals": [ "issue:detention" ], "is_resolution": false }, { "timestamp": "2026-05-18 00:24:03", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "what will be your ETA ? Rajab", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 00:25:32", "sender": "Rajab Hassan", "role": "driver", "label": "NONE", "text": "Next load schedule for tomorrow not today.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 00:26:14", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "next stop at 1:00 am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 00:27:04", "sender": "Rajab Hassan", "role": "driver", "label": "NONE", "text": "Do you need me drive to next delivery?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 00:27:20", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0525", "type": "request", "categories": [ "eld_request" ], "group_id": "1003682147308", "group_title": "🟢 1297 PATRICK LIBATA (COMPANY DRIVER) TBT EXPRESS", "driver": "PATRICK LIBATA", "trigger_text": "Need hours", "trigger_sender": "Patrick Libata Samba", "opened_at": "2026-05-17 19:00:17", "last_at": "2026-05-18 20:01:52", "last_signal_at": "2026-05-18 14:01:55", "resolved_at": null, "status": "stale", "duration_hours": 25.03, "message_count": 39, "signal_count": 4, "participants": [ "Patrick Libata Samba", "Support team", "Alan Williams", "James", "Martin", "James Specter", "John Agzam" ], "timeline": [ { "timestamp": "2026-05-17 19:00:17", "sender": "Patrick Libata Samba", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need hours", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-17 19:00:45", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 19:13:03", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Load# 23059478 Update Status : Rolling Miles left : 252", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-17 21:56:54", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Load# 23059478 Update Status : Rolling Miles left : 70", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-17 22:40:07", "sender": "Patrick Libata Samba", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need hours", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-17 22:40:12", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 22:42:02", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #428 Amount: For a Full Tank Address: 300 Well Road West Monroe , LA 71292 Interstate: I-20, Exit 112 Distance: 23 miles Map link: https://www.google.com/maps/se", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-17 23:23:35", "sender": "Patrick Libata Samba", "role": "driver", "label": "NONE", "text": "I don’t find the address", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:23:45", "sender": "Patrick Libata Samba", "role": "driver", "label": "NONE", "text": "Shippers", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:24:26", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "https://maps.app.goo.gl/xQz7btn7D28bvnr58", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:49:54", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "let us know once you get dock", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 00:18:33", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "talked , dock door # 182 but still waiting for them to start", "signals": [ "issue:detention" ], "is_resolution": false }, { "timestamp": "2026-05-18 02:16:50", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "still loading ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 02:31:35", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 02:36:55", "sender": "Patrick Libata Samba", "role": "driver", "label": "NONE", "text": "Pilot #335 13 miles away on my route", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 02:36:59", "sender": "Patrick Libata Samba", "role": "driver", "label": "NONE", "text": "Fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 02:37:14", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "@Jamesfuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 02:42:20", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #335 Amount: For a Full Tank Address: 103 Grimshaw Street Rayville , LA 71269 Interstate: I-20 & LA 137, Exit 138 Distance: 16 miles Map link: https://www.google", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-18 02:45:31", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #1440 Amount: For a Full Tank Address: 115 US-167 Bald Knob , AR 72010 Interstate: I-57, Exit 55 Distance: 240 miles Map link: https://www.google.com/maps/search", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-18 02:46:08", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Patrick it should be on your way", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 02:48:55", "sender": "Patrick Libata Samba", "role": "driver", "label": "NONE", "text": "Pilot #335 is closed to me on my way. Send me there", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 02:49:12", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 02:49:43", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #428 Amount: For a Full Tank Address: 300 Well Road West Monroe , LA 71292 Interstate: I-20, Exit 112 Distance: 13 miles Map link: https://www.google.com/maps/se", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-18 02:49:51", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Patrick if u want we can put it here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 02:51:32", "sender": "Patrick Libata Samba", "role": "driver", "label": "NONE", "text": "Hey are you serious??? You are sending me to the opposite direction", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 02:51:48", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "then go to this pilot brother on your way am i right", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 02:54:05", "sender": "Patrick Libata Samba", "role": "driver", "label": "NONE", "text": "What’s wrong with you? On my route I have Pilot #335 13 miles. The next is Flying J #607 261 miles", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-18 02:54:46", "sender": "Patrick Libata Samba", "role": "driver", "label": "NONE", "text": "Up to you!!!", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 02:55:01", "sender": "Patrick Libata Samba", "role": "driver", "label": "NONE", "text": "All gonna be on you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 02:55:41", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "whic us highway will you rool", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 02:56:02", "sender": "Patrick Libata Samba", "role": "driver", "label": "NONE", "text": "I’m tired", "signals": [ "issue:complaint_escalation" ], "is_resolution": false }, { "timestamp": "2026-05-18 02:56:12", "sender": "Patrick Libata Samba", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need hours", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-18 02:57:08", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "can you add hours to get truck stop ? @choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 14:01:55", "sender": "Patrick Libata Samba", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need hours", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-18 14:01:59", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@cg", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 14:02:01", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 14:18:41", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "Hey Patrick", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 15:37:57", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "Patrick brother, what is your ETA?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 20:01:52", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "Any news bro?", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0524", "type": "request", "categories": [ "info_request" ], "group_id": "1003663497514", "group_title": "🟢 1178 DARREN SAINT LOUIS (COMPANY DRIVER) TBT EXPRESS", "driver": "DARREN SAINT LOUIS", "trigger_text": "Can you please check if the facility will be by the time I get there?", "trigger_sender": "Darren Saint Louis", "opened_at": "2026-05-17 17:23:38", "last_at": "2026-05-18 04:11:36", "last_signal_at": "2026-05-18 01:34:10", "resolved_at": null, "status": "stale", "duration_hours": 10.8, "message_count": 43, "signal_count": 2, "participants": [ "Darren Saint Louis", "Support team", "Alan Williams", "Austin Pattinson", "Walcott" ], "timeline": [ { "timestamp": "2026-05-17 17:23:38", "sender": "Darren Saint Louis", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you please check if the facility will be by the time I get there?", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-17 17:23:58", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 17:24:19", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "this is what google map is showing", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 17:24:32", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Please give me correct info", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-17 17:24:40", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "they are closed only 4h a day", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 17:25:05", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "so what is your ETA is being ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 17:45:58", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 19:41:28", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Load# 7RP8489 Update Status : Rolling Miles left : 165", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-17 22:22:53", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Load# 7RP8489 Update Status : Stopped Miles left : 64", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-17 22:23:24", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Good evening brother Darren what is your ETA ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 22:37:11", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "called no response", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 22:37:57", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "brother you have a next load as well", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 22:38:00", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Darren", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 23:01:00", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "talked , he is having dinner and will start driving shortly", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 01:34:10", "sender": "Darren Saint Louis", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please send the pu address and the link", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-18 01:35:03", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 01:35:51", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "@Ethan_td @walcott_td1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 01:36:29", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Bro please send it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 01:37:20", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "https://maps.app.goo.gl/LLgY9PSZgXPEoyHo9", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 01:37:30", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "shipper address", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 01:38:07", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "here is full info", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 01:38:54", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "How are you sure, last time you guys gave me the wrong address", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 01:39:34", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "correct location", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 01:39:43", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "https://maps.app.goo.gl/L4B5FgDYAzJiGGrLA", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 01:39:51", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "here is entrance", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 01:50:27", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "DH-66 mi", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 01:50:28", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "JB Hunt ❗️MUST USE \"Carrier 360 J.B. Hunt\" ❗️ Load# 7SN8177 ==================== PU Location : Frito Lay Flfr14 165 S Co Rd 300 W Frankfort, IN 46041 05/16 ASAP ⚠️ DROP/HOOK ============ DEL", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 01:50:35", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Please fix", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-18 01:50:52", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "okay he will fix it @Felix_tbt", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 03:10:24", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Please send pic up number", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-18 03:11:27", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "here it is", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 03:11:42", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 03:36:44", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "did you find loaded ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 03:39:16", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Picking up now almost done", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 03:39:22", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 03:52:47", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "Good evening brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 03:52:48", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 03:52:58", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "@walcott_td1 pls check here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 03:54:54", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "was this load secured ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 04:11:36", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "let me check", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 3 }, { "case_id": "REQ-0523", "type": "request", "categories": [ "permission_request" ], "group_id": "1003903534738", "group_title": "🎀 883 SHELI ALLEN (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "SHELI ALLEN", "trigger_text": "Can I get the next dispatch now?", "trigger_sender": "Sheli Allen", "opened_at": "2026-05-17 15:18:17", "last_at": "2026-05-17 16:10:49", "last_signal_at": "2026-05-17 15:18:17", "resolved_at": null, "status": "stale", "duration_hours": 0.88, "message_count": 4, "signal_count": 1, "participants": [ "Sheli Allen", "Bob Hamilton" ], "timeline": [ { "timestamp": "2026-05-17 15:18:17", "sender": "Sheli Allen", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can I get the next dispatch now?", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-17 15:18:27", "sender": "Bob Hamilton", "role": "dispatch", "label": "NONE", "text": "Miss I texted on pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 15:18:30", "sender": "Bob Hamilton", "role": "dispatch", "label": "NONE", "text": "Im working on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 16:10:49", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "Example of the camera errors", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0522", "type": "request", "categories": [ "home_time" ], "group_id": "1003918396528", "group_title": "🎀 1412 DANIELLA PASCAL (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "DANIELLA PASCAL", "trigger_text": "So I can go home and I mean it", "trigger_sender": "Danie", "opened_at": "2026-05-17 13:53:45", "last_at": "2026-05-17 19:45:40", "last_signal_at": "2026-05-17 13:53:45", "resolved_at": null, "status": "stale", "duration_hours": 5.87, "message_count": 9, "signal_count": 1, "participants": [ "Danie", "Sanchez", "Darcy" ], "timeline": [ { "timestamp": "2026-05-17 13:53:45", "sender": "Danie", "role": "unknown", "label": "DRIVER_REQUEST", "text": "So I can go home and I mean it", "signals": [ "request:home_time" ], "is_resolution": false }, { "timestamp": "2026-05-17 13:56:16", "sender": "Sanchez", "role": "dispatch", "label": "NONE", "text": "Good morning, this is a recovery load. We had an issue with another truck, which is why i sent you this load. I’d really appreciate your help.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 13:56:33", "sender": "Sanchez", "role": "dispatch", "label": "NONE", "text": "i will give you bonus another $ 100", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 13:56:40", "sender": "Sanchez", "role": "dispatch", "label": "NONE", "text": "Danie", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 14:29:49", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Confirmed", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 14:30:12", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "can you tell us ETA to PU ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 16:05:31", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "rolling to PU , 114 miles left", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 19:45:34", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "Danie Hey mam , How are U?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 19:45:40", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "When will you start rollng ?", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0521", "type": "request", "categories": [ "pay_request" ], "group_id": "1003663497514", "group_title": "🟢 1178 DARREN SAINT LOUIS (COMPANY DRIVER) TBT EXPRESS", "driver": "DARREN SAINT LOUIS", "trigger_text": "can you send zelle", "trigger_sender": "Darren Saint Louis", "opened_at": "2026-05-17 13:42:16", "last_at": "2026-05-17 15:33:16", "last_signal_at": "2026-05-17 13:42:16", "resolved_at": null, "status": "stale", "duration_hours": 1.85, "message_count": 21, "signal_count": 1, "participants": [ "Darren Saint Louis", "Dale", "Support team" ], "timeline": [ { "timestamp": "2026-05-17 13:42:16", "sender": "Darren Saint Louis", "role": "driver", "label": "DRIVER_REQUEST", "text": "can you send zelle", "signals": [ "request:pay_request", "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-17 13:42:26", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "yes send me your zelle info pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 13:42:42", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "[email]", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 13:45:38", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "How much longer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 13:47:44", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "waiting for response from accounting brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 13:47:51", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "i will let you know", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 13:48:23", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "👍", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 14:03:52", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "Darren let;s get fuel for $100", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 14:04:40", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "and pls send the receipt after refueling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 14:04:53", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Darren", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 14:06:31", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Ok checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 14:20:14", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "thank you brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 14:21:02", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #620 Amount: For a Full Tank Address: 122 Fitz Henry Road Smithton , PA 15479 Interstate: I-70, Exit 49 Distance: 46 miles Map link: https://www.google.com/maps/search/?api", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-17 14:21:25", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "Darren let's go there and fill it up", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 14:21:34", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "it should be on your way", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 15:02:10", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Update for the load# 7RP8489 Status: Rolling 406 miles away from the DEL Current location:116 Whitetail Ln, Acme, PA 15610, USA", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-17 15:24:02", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Please unlock the fuel ⛽ card", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-17 15:24:09", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 15:24:39", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 15:24:51", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "done", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 15:33:16", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Update for the load# 7RP8489 Status: Rolling 386 miles away from the DEL", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0520", "type": "request", "categories": [ "pay_request" ], "group_id": "1003978468235", "group_title": "🟡 1113 ABASS GURE (COMPANY DRIVER) TBT EXPRESS", "driver": "ABASS GURE", "trigger_text": "Could you activate the fuel card", "trigger_sender": "Abass Gure", "opened_at": "2026-05-17 12:37:46", "last_at": "2026-05-17 14:17:46", "last_signal_at": "2026-05-17 12:37:46", "resolved_at": null, "status": "stale", "duration_hours": 1.67, "message_count": 5, "signal_count": 1, "participants": [ "Abass Gure", "Dale", "Support team" ], "timeline": [ { "timestamp": "2026-05-17 12:37:46", "sender": "Abass Gure", "role": "driver", "label": "DRIVER_REQUEST", "text": "Could you activate the fuel card", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-17 12:38:30", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 12:38:42", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "done", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 13:12:28", "sender": "Abass Gure", "role": "driver", "label": "NONE", "text": "Need truck wash aprove", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-17 14:17:46", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Load# 0169429 Status: stopped Mile left : 339 current location :23840 Rogers Clark Blvd, Ruther Glen, VA 22546, USA", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0519", "type": "request", "categories": [ "eld_request" ], "group_id": "1003682147308", "group_title": "🟢 1297 PATRICK LIBATA (COMPANY DRIVER) TBT EXPRESS", "driver": "PATRICK LIBATA", "trigger_text": "Need hours", "trigger_sender": "Patrick Libata Samba", "opened_at": "2026-05-17 11:10:15", "last_at": "2026-05-17 16:23:45", "last_signal_at": "2026-05-17 11:10:15", "resolved_at": "2026-05-17 16:23:45", "status": "resolved", "duration_hours": 5.22, "message_count": 25, "signal_count": 1, "participants": [ "Patrick Libata Samba", "Austin Pattinson", "Support team", "John Agzam" ], "timeline": [ { "timestamp": "2026-05-17 11:10:15", "sender": "Patrick Libata Samba", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need hours", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-17 11:10:21", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "@choyxona2024 pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 11:10:51", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Update for the load# 8781933 Rolling 284 miles away from the DEL", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-17 13:15:09", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 13:24:43", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "it was 10am appt why are you late", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 15:58:16", "sender": "Patrick Libata Samba", "role": "driver", "label": "NONE", "text": "Number starting we 20.., 59… or 75….I need", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 15:58:22", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 16:03:04", "sender": "Patrick Libata Samba", "role": "driver", "label": "NONE", "text": "They want me to drop this trailer because they aren’t able to unload today. So, is the next load, drop and hook?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 16:03:40", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 16:05:57", "sender": "Patrick Libata Samba", "role": "driver", "label": "NONE", "text": "@John_Agzam you didn’t specify if live load, unload, drop and hook????", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 16:06:28", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "bro it is live load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 16:06:33", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "live unload", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 16:06:56", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "what time did you check in to the receiver", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 16:07:56", "sender": "Patrick Libata Samba", "role": "driver", "label": "NONE", "text": "Please give those info with load info", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-17 16:08:08", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 16:08:29", "sender": "Patrick Libata Samba", "role": "driver", "label": "NONE", "text": "☝🏿", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 16:17:34", "sender": "Patrick Libata Samba", "role": "driver", "label": "NONE", "text": "??????", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 16:17:46", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Broker will call u now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 16:19:08", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "can u ask the reason why they cannot unload the trailer today ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 16:21:57", "sender": "Patrick Libata Samba", "role": "driver", "label": "NONE", "text": "Not enough workers", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 16:22:18", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "really ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 16:23:03", "sender": "Patrick Libata Samba", "role": "driver", "label": "NONE", "text": "Never mind. They said they are going to unload but by 4:30 pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 16:23:14", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 16:23:31", "sender": "Patrick Libata Samba", "role": "driver", "label": "NONE", "text": "Ok? How about the next load???", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 16:23:45", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "we are good for next load", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0518", "type": "request", "categories": [ "pay_request" ], "group_id": "1003838508021", "group_title": "🎀 5090 ROSEMARIE BATES (COMPANY DRIVER) ARSLON LLC", "driver": "ROSEMARIE BATES", "trigger_text": "Activate fuel card please", "trigger_sender": "Rosemarie Bates", "opened_at": "2026-05-17 10:49:45", "last_at": "2026-05-17 11:14:04", "last_signal_at": "2026-05-17 10:49:45", "resolved_at": null, "status": "stale", "duration_hours": 0.41, "message_count": 5, "signal_count": 1, "participants": [ "Rosemarie Bates", "Delroy", "Steve" ], "timeline": [ { "timestamp": "2026-05-17 10:49:45", "sender": "Rosemarie Bates", "role": "driver", "label": "DRIVER_REQUEST", "text": "Activate fuel card please", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-17 10:49:49", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 10:50:18", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Ty 😊", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 10:50:24", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "yw", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 11:14:04", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "Location update for the load# 8206681 Current location: Mill Hall, PA 17751 320 miles left to the receiver", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0517", "type": "request", "categories": [ "eld_request" ], "group_id": "1003978468235", "group_title": "🟡 1113 ABASS GURE (COMPANY DRIVER) TBT EXPRESS", "driver": "ABASS GURE", "trigger_text": "Need more time", "trigger_sender": "Abass Gure", "opened_at": "2026-05-17 10:14:26", "last_at": "2026-05-17 11:45:47", "last_signal_at": "2026-05-17 11:09:56", "resolved_at": null, "status": "stale", "duration_hours": 1.52, "message_count": 5, "signal_count": 2, "participants": [ "Abass Gure", "Austin Pattinson", "Support team" ], "timeline": [ { "timestamp": "2026-05-17 10:14:26", "sender": "Abass Gure", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need more time", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-17 10:14:38", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "@choyxona2024 pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 11:09:56", "sender": "Abass Gure", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need more hours", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-17 11:10:02", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "@choyxona2024 pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 11:45:47", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Load# 0169429 Status: rolling Mile left : 394 current location :1658 Devil Ln # 8-1, Woodbridge, VA 22192, USA", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0516", "type": "request", "categories": [ "pay_request" ], "group_id": "1002664243768", "group_title": "🟢 📷 1012 LEROY ARRIAGA (Company Driver) - Buckeye Truck", "driver": "LEROY ARRIAGA", "trigger_text": "Good morning I have been asking for a cash advance since Friday no one has told me anything yet??", "trigger_sender": "Leroy Arriaga", "opened_at": "2026-05-17 09:41:43", "last_at": "2026-05-17 19:31:19", "last_signal_at": "2026-05-17 16:00:42", "resolved_at": null, "status": "stale", "duration_hours": 9.83, "message_count": 37, "signal_count": 3, "participants": [ "Leroy Arriaga", "Malcolm", "Ryan Clark", "Dale", "Daniel", "Russell" ], "timeline": [ { "timestamp": "2026-05-17 09:41:43", "sender": "Leroy Arriaga", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good morning I have been asking for a cash advance since Friday no one has told me anything yet??", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-17 09:42:10", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "Good morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 09:42:15", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "Let me check", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 09:42:27", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Good morning sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 09:44:15", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "Talked with them sir they will try to send u today after 8-9 AM", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 09:44:24", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Thank you sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 09:44:32", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "Zelle info sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 09:44:56", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Leroy Arriaga [phone] 250", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 09:45:00", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "Ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 09:45:07", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "🫡", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 09:45:31", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "@david_fleet @fleet_al1 @Tony_fleet1 be informed tean", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 12:14:41", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Fuel card on", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 12:14:49", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@martin_fuel @dale_fuel @Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 12:15:00", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 12:15:17", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "done", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 12:15:29", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "104", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 15:38:26", "sender": "Leroy Arriaga", "role": "driver", "label": "DRIVER_REQUEST", "text": "Anything yet on my cash advance ????????", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-17 15:39:35", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Hey brother lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 15:48:33", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "????", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 15:49:24", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "250", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 15:49:35", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 15:50:53", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 15:56:39", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "inquired from accounting Sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 15:56:59", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 15:57:42", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "What do u mean", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 15:59:14", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "I have been asking since Friday", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 15:59:26", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "the accounting team should to approve first sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 15:59:55", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "How long does it take since Friday", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 16:00:42", "sender": "Leroy Arriaga", "role": "driver", "label": "DRIVER_REQUEST", "text": "This is the first time I ask for cash advance I have been here over a year working", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-17 16:01:04", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "🤨", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 16:03:07", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "sir today the accounting team not working we will get it tomorrow morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 16:03:28", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "🤣", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 19:29:41", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@Mason_Safety @russell_safety @Bill_safety", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 19:29:59", "sender": "Russell", "role": "dispatch", "label": "NONE", "text": "?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 19:30:23", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 19:30:58", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "sir i though there is gonna be issue be careful pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 19:31:19", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Issue with what", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0515", "type": "request", "categories": [ "info_request" ], "group_id": "1002560188081", "group_title": "📷 972 OLEKSII ZADOROZHNYI (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "OLEKSII ZADOROZHNYI", "trigger_text": "Скиньте плиз пин трейлера", "trigger_sender": "Oleksii Zadorozhnyi", "opened_at": "2026-05-17 08:52:14", "last_at": "2026-05-17 12:10:52", "last_signal_at": "2026-05-17 08:52:14", "resolved_at": null, "status": "stale", "duration_hours": 3.31, "message_count": 8, "signal_count": 1, "participants": [ "Oleksii Zadorozhnyi", "Adam Jones", "Ethan", "Darcy" ], "timeline": [ { "timestamp": "2026-05-17 08:52:14", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "DRIVER_REQUEST", "text": "Скиньте плиз пин трейлера", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-17 09:05:50", "sender": "Adam Jones", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 09:07:17", "sender": "Adam Jones", "role": "dispatch", "label": "NONE", "text": "Load# 23025179 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-17 09:20:02", "sender": "Adam Jones", "role": "dispatch", "label": "NONE", "text": "@walcott_td1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 09:28:07", "sender": "Ethan", "role": "dispatch", "label": "NONE", "text": "1015 + tr # NB415113 Picked up by: OLEKSII ZADOROZHNYI Location: Dayville, CT Time: 5/17 Condition: no issues Video: + Docs: +", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-17 09:28:47", "sender": "Ethan", "role": "dispatch", "label": "NONE", "text": "@oleksiizador pls print out this DOT paper and after that throw away the old DOT paper pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 10:38:10", "sender": "Adam Jones", "role": "dispatch", "label": "NONE", "text": "Load# 23025179 Status: Stopped Location: Charlton, MA 01507 1345 mi away from DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-17 12:10:52", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "Load# 23025179 Status: Stopped Location:Charlton Service Plaza Westbound, 6 Massachusetts Tpke, Charlton, MA 01507 1345 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0514", "type": "request", "categories": [ "permission_request" ], "group_id": "1003949659199", "group_title": "🟡 1411 FRESENAI HAILESELASSIE (COMPANY DRIVER) BUCKEYE TRUCKS", "driver": "FRESENAI HAILESELASSIE", "trigger_text": "Can I get more hours", "trigger_sender": "Fresenai Haileselassie", "opened_at": "2026-05-17 02:48:03", "last_at": "2026-05-18 03:55:31", "last_signal_at": "2026-05-18 01:25:46", "resolved_at": null, "status": "stale", "duration_hours": 25.12, "message_count": 7, "signal_count": 2, "participants": [ "Fresenai Haileselassie", "Ali", "Delroy", "Nolan Hunt" ], "timeline": [ { "timestamp": "2026-05-17 02:48:03", "sender": "Fresenai Haileselassie", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can I get more hours", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-17 02:48:17", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 05:41:27", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #676 Amount: For a Full Tank Address: 9351 Canal Road Gulfport , MS 39503 Interstate: I-10 Exit 31 Distance: 143 miles Map link: https://www.google.com/maps/search/?api=1&", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-17 05:41:59", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Fresenai lets refuel at this fuel stop brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 01:25:46", "sender": "Fresenai Haileselassie", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can I get more hours", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-18 01:29:44", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-18 03:55:31", "sender": "Fresenai Haileselassie", "role": "driver", "label": "NONE", "text": "Give me two more hours", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0513", "type": "request", "categories": [ "pay_request" ], "group_id": "1003837427210", "group_title": "🟢 🎀 1317 CHISOLM LATRESE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "CHISOLM LATRESE", "trigger_text": "Or you can just Zelle me", "trigger_sender": "LaTrese Chisolm", "opened_at": "2026-05-17 01:12:50", "last_at": "2026-05-17 01:13:16", "last_signal_at": "2026-05-17 01:12:50", "resolved_at": null, "status": "stale", "duration_hours": 0.01, "message_count": 3, "signal_count": 1, "participants": [ "LaTrese Chisolm", "Ali", "Adam" ], "timeline": [ { "timestamp": "2026-05-17 01:12:50", "sender": "LaTrese Chisolm", "role": "driver", "label": "DRIVER_REQUEST", "text": "Or you can just Zelle me", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-17 01:12:57", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Adam_Fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 01:13:16", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "got it, will inform account", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0512", "type": "request", "categories": [ "pay_request" ], "group_id": "1003751791410", "group_title": "🎀 1052 CANDICE BREWER (COMPANY DRIVER) ROBERTSON TRUCK", "driver": "CANDICE BREWER", "trigger_text": "Hello can you activate my fuel card", "trigger_sender": "Candice Brewer", "opened_at": "2026-05-17 00:25:31", "last_at": "2026-05-17 22:58:20", "last_signal_at": "2026-05-17 22:57:19", "resolved_at": null, "status": "stale", "duration_hours": 22.55, "message_count": 10, "signal_count": 2, "participants": [ "Candice Brewer", "Samuel ⛟", "James", "Theo Fletcher" ], "timeline": [ { "timestamp": "2026-05-17 00:25:31", "sender": "Candice Brewer", "role": "driver", "label": "DRIVER_REQUEST", "text": "Hello can you activate my fuel card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-17 00:25:38", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "@Jamesfuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 00:25:44", "sender": "James", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 00:25:58", "sender": "James", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 01:41:42", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "Load 161630 Rolling Location Reliable Auto, 1465 I-30 Frontage Rd, Benton, AR 72019 1141 mi away from DEL", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 06:01:14", "sender": "Theo Fletcher", "role": "office", "label": "NONE", "text": "Load Update – # 161630 Status: Driving Current Location: 52 Cave House Rd, Jackson, TN 38305 Remaining Distance to Receiver: 893 miles", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 22:57:19", "sender": "Candice Brewer", "role": "driver", "label": "DRIVER_REQUEST", "text": "Hello can you activate my fuel card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-17 22:58:08", "sender": "James", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 22:58:10", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "@Jamesfuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 22:58:20", "sender": "James", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0511", "type": "request", "categories": [ "info_request" ], "group_id": "1003954525017", "group_title": "🟢 1257 JARIOUS PAGE QUANDT (COMPANY DRIVER) TBT EXPRESS", "driver": "JARIOUS PAGE QUANDT", "trigger_text": "they have other things at my current location but I would need a pu# for that", "trigger_sender": "Jay Jay", "opened_at": "2026-05-16 22:21:59", "last_at": "2026-05-16 22:26:33", "last_signal_at": "2026-05-16 22:21:59", "resolved_at": null, "status": "stale", "duration_hours": 0.08, "message_count": 9, "signal_count": 1, "participants": [ "Jay Jay", "Support team" ], "timeline": [ { "timestamp": "2026-05-16 22:21:59", "sender": "Jay Jay", "role": "unknown", "label": "DRIVER_REQUEST", "text": "they have other things at my current location but I would need a pu# for that", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-16 22:22:14", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 22:22:37", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "they changed it. He said those things are also at the closed location", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 22:23:22", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "could u check with PU numbers pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 22:23:54", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "He used those he said", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 22:24:57", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "is he advising you to come back at 6.30am?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 22:25:09", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 22:25:23", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "alright brother let's check at that time then pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 22:26:33", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0510", "type": "request", "categories": [ "appointment_request" ], "group_id": "1003923280974", "group_title": "🎀 1422 CHELSEA BRUNSON (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "CHELSEA BRUNSON", "trigger_text": "Called and talked, the driver will go to the nearby truck stop and wait till tomorrow, because the receiver rescheduled appt", "trigger_sender": "Scott", "opened_at": "2026-05-16 22:14:47", "last_at": "2026-05-16 22:38:26", "last_signal_at": "2026-05-16 22:14:47", "resolved_at": null, "status": "stale", "duration_hours": 0.39, "message_count": 2, "signal_count": 1, "participants": [ "Scott" ], "timeline": [ { "timestamp": "2026-05-16 22:14:47", "sender": "Scott", "role": "staff_relay", "label": "DRIVER_REQUEST", "text": "Called and talked, the driver will go to the nearby truck stop and wait till tomorrow, because the receiver rescheduled appt", "signals": [ "request:appointment_request", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-05-16 22:38:26", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "LOAD 114687 B7834 Cancelled", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0509", "type": "request", "categories": [ "pay_request" ], "group_id": "1002838212664", "group_title": "🎀 1234 MARJORIE ACCY (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARJORIE ACCY", "trigger_text": "Where’s the Zelle", "trigger_sender": "Marjorie Edene Accy", "opened_at": "2026-05-16 20:29:52", "last_at": "2026-05-17 01:08:54", "last_signal_at": "2026-05-16 20:29:52", "resolved_at": null, "status": "stale", "duration_hours": 4.65, "message_count": 4, "signal_count": 1, "participants": [ "Marjorie Edene Accy", "Phil Kent", "James" ], "timeline": [ { "timestamp": "2026-05-16 20:29:52", "sender": "Marjorie Edene Accy", "role": "driver", "label": "DRIVER_REQUEST", "text": "Where’s the Zelle", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-17 00:46:56", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "Update for the load# 3092489 Status: rolling Current location: I-40, Widener, AR 72394 1034 miles left to DEL", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-17 01:08:23", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #492 Amount: For a Full Tank Address: 170 Valley Street Arkadelphia , AR 71923 Interstate: I-30, Exit 78 & Hwy 7 Distance: 135 miles Map link: https://www.google", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-17 01:08:54", "sender": "James", "role": "dispatch", "label": "NONE", "text": "@Marjorie_E_Accy lets refuel at this pilot brother", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0508", "type": "request", "categories": [ "contact_request" ], "group_id": "1003903534738", "group_title": "🎀 883 SHELI ALLEN (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "SHELI ALLEN", "trigger_text": "Please call me", "trigger_sender": "Sheli Allen", "opened_at": "2026-05-16 19:37:33", "last_at": "2026-05-16 20:46:26", "last_signal_at": "2026-05-16 19:37:33", "resolved_at": null, "status": "stale", "duration_hours": 1.15, "message_count": 3, "signal_count": 1, "participants": [ "Sheli Allen", "Aiden James" ], "timeline": [ { "timestamp": "2026-05-16 19:37:33", "sender": "Sheli Allen", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please call me", "signals": [ "request:contact_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-16 20:14:48", "sender": "Aiden James", "role": "dispatch", "label": "NONE", "text": "called talked", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 20:46:26", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "Broker told me customer is closed but will open tomorrow @ 8am. I will deliver then…I am 25mins. away…", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0507", "type": "request", "categories": [ "load_request" ], "group_id": "1003903534738", "group_title": "🎀 883 SHELI ALLEN (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "SHELI ALLEN", "trigger_text": "Is there another load for me after this one", "trigger_sender": "Sheli Allen", "opened_at": "2026-05-16 19:24:03", "last_at": "2026-05-16 19:26:48", "last_signal_at": "2026-05-16 19:24:03", "resolved_at": null, "status": "stale", "duration_hours": 0.05, "message_count": 5, "signal_count": 1, "participants": [ "Sheli Allen", "Aiden James" ], "timeline": [ { "timestamp": "2026-05-16 19:24:03", "sender": "Sheli Allen", "role": "driver", "label": "DRIVER_REQUEST", "text": "Is there another load for me after this one", "signals": [ "request:load_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-16 19:24:34", "sender": "Aiden James", "role": "dispatch", "label": "NONE", "text": "Not yet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 19:24:53", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "Please I don’t want to sit still", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-16 19:25:55", "sender": "Aiden James", "role": "dispatch", "label": "NONE", "text": "okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 19:26:48", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "ty", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0506", "type": "request", "categories": [ "contact_request" ], "group_id": "1003968826676", "group_title": "856T TADJIYEV JASUR (LEASE DRIVER) - ROBERTSON TRUCKS", "driver": null, "trigger_text": "Call me", "trigger_sender": "Jasur Tadjiyev", "opened_at": "2026-05-16 19:02:09", "last_at": "2026-05-16 19:49:14", "last_signal_at": "2026-05-16 19:39:57", "resolved_at": null, "status": "stale", "duration_hours": 0.78, "message_count": 6, "signal_count": 2, "participants": [ "Jasur Tadjiyev", "Kyle" ], "timeline": [ { "timestamp": "2026-05-16 19:02:09", "sender": "Jasur Tadjiyev", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Call me", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-16 19:02:18", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "callin", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 19:04:21", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "DO (DELIVERY ORDER) 113313008982", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 19:39:57", "sender": "Jasur Tadjiyev", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Call me", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-16 19:40:41", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 19:49:14", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "talked : need to get new delivery appointment number for amazon", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0505", "type": "request", "categories": [ "fuel_request" ], "group_id": "1003663497514", "group_title": "🟢 1178 DARREN SAINT LOUIS (COMPANY DRIVER) TBT EXPRESS", "driver": "DARREN SAINT LOUIS", "trigger_text": "How you guys want me to stop every 100 miles for fuel?", "trigger_sender": "Darren Saint Louis", "opened_at": "2026-05-16 18:25:44", "last_at": "2026-05-16 20:47:04", "last_signal_at": "2026-05-16 18:25:44", "resolved_at": null, "status": "stale", "duration_hours": 2.36, "message_count": 36, "signal_count": 1, "participants": [ "Darren Saint Louis", "Martin", "James Specter", "Support team", "Fuel Department" ], "timeline": [ { "timestamp": "2026-05-16 18:25:44", "sender": "Darren Saint Louis", "role": "driver", "label": "DRIVER_REQUEST", "text": "How you guys want me to stop every 100 miles for fuel?", "signals": [ "request:fuel_request" ], "is_resolution": false }, { "timestamp": "2026-05-16 18:25:58", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "what u mean every 100 miles bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:26:05", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "It doesn't work like that bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:26:59", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "15, 30 gallons where will it be taking the truck", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:29:36", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Bro I understand every one job is to make money and to help company also making money", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:30:18", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@Jamesfuel @martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:30:52", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Nothing wrong with that, I agree but the fuel amount you indicated to pump is not enough", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:31:30", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "i already told u borther if fuel card will work we will get half tank but it didnt work", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:32:11", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "This pump station I'm right now looks like one hundred years old", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:32:58", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "TA truck stop was good bro but u declined it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:33:00", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Bro it doesn't work I sent you a photo of the machine", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:33:14", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "u missed twice bro and u asking to make full from the gas station", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:33:30", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Yow don't try to blame it on me", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:33:48", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Remember what you told me", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:34:12", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "im not blaming you brother just said", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:34:25", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Bro 15 gallons can't take the truck anywhere", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:34:49", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "15-20 gallons is enough to make it untill pilot", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:34:59", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "and we will get a full tank from the pilot", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:35:29", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Read this to pump for just 15 gallons while the fuel light was on since two ago", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:40:05", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@martin_fuel assist, pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:56:52", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "if even gas station empty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:56:52", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "450 E Main St, Somerset, PA 15501", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:56:56", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "https://maps.app.goo.gl/Jbd5YRya9hpFfgAJ9", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:56:59", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Darren 2 miles", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:57:06", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "go to there there is no option", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 19:46:44", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Load# 7RP8489 Update Status : Rolling Miles left to the receiver: 430 Location: Goodwill Retail Store, 915 N Ctr Ave, Somerset, PA 15501, United States", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-16 20:08:14", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Please unlock the fuel ⛽ card", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-16 20:08:22", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 20:08:56", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 20:09:49", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "try to make a payments for 20 gallons if card will work then we will get 50 gallons", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 20:13:35", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Doesn't work", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 20:19:21", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Doesn't work still", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 20:20:00", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 20:28:47", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 20:31:14", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "brother could you pay for 15 gallons?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 20:47:04", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "I could but I wouldn't go back to that fuel stop anymore. They have no room to even get in and out of the station. I was stuck for almost 40 min", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0504", "type": "request", "categories": [ "load_request" ], "group_id": "1003663497514", "group_title": "🟢 1178 DARREN SAINT LOUIS (COMPANY DRIVER) TBT EXPRESS", "driver": "DARREN SAINT LOUIS", "trigger_text": "Sorry I won't be able to get any other load sir", "trigger_sender": "Darren Saint Louis", "opened_at": "2026-05-16 18:17:15", "last_at": "2026-05-16 18:24:30", "last_signal_at": "2026-05-16 18:17:15", "resolved_at": null, "status": "stale", "duration_hours": 0.12, "message_count": 16, "signal_count": 1, "participants": [ "Darren Saint Louis", "Felix", "James Specter", "Martin" ], "timeline": [ { "timestamp": "2026-05-16 18:17:15", "sender": "Darren Saint Louis", "role": "driver", "label": "DRIVER_REQUEST", "text": "Sorry I won't be able to get any other load sir", "signals": [ "request:load_request" ], "is_resolution": false }, { "timestamp": "2026-05-16 18:17:34", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "why brother ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:17:39", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "what is going on ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:19:13", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "The fuel stop is out of service and the truck is totally flat out no fuel left into it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:19:25", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "I can't make no move", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:19:28", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:20:33", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "The only move that I can make is just someone bringing fuel to me", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:21:09", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:21:29", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Truck will shut down while I'm driving", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:21:37", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:21:56", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "This is you guys fault", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:23:45", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "You can pump 15-30 gallons but now when the is super low fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:24:02", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Now I'm stuck", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:24:17", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "our falt ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:24:27", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "u missed twice bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:24:30", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Yep", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0503", "type": "request", "categories": [ "permission_request" ], "group_id": "1003530222198", "group_title": "🔴 1068 CARLO LEBRUN (COMPANY DRIVER) TBT EXPRESS", "driver": "CARLO LEBRUN", "trigger_text": "\"What should I say to them", "trigger_sender": "carlo Lebrun", "opened_at": "2026-05-16 14:58:22", "last_at": "2026-05-16 16:54:47", "last_signal_at": "2026-05-16 14:58:22", "resolved_at": "2026-05-16 16:54:47", "status": "resolved", "duration_hours": 1.94, "message_count": 15, "signal_count": 1, "participants": [ "carlo Lebrun", "James Specter", "Mark" ], "timeline": [ { "timestamp": "2026-05-16 14:58:22", "sender": "carlo Lebrun", "role": "driver", "label": "DRIVER_REQUEST", "text": "\"What should I say to them", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-16 14:58:47", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "that u need the direction to their plant", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 14:58:55", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "and that u cant find any way to them", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 15:02:46", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "It’s not my job. You see where I am—call them.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 15:06:03", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "CAlling you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 15:12:16", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "Per facility guys we need o choose Oregon ST to reach the Receiver", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 15:16:11", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "This way need to go to Delviery address", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 16:22:26", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "All good now UNloading ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 16:22:41", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "noted,ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 16:27:28", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "Trucker tool tracking sent over. need to accept for next load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 16:45:52", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "Paul Logistics Inc Load# 2330953 BOL# PU# ==================== PU Location : ALFA LAVAL INC 5400 INternational Trade DR RICHMOND VA 23231 5/16/2026 07:00-16:00 ⚠️Live loading ============ DEL Lo", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 16:49:08", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "carlo did u get the POD?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 16:50:39", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 16:53:55", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 16:54:47", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "We are good broker updated already with ETA 5pm", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0502", "type": "request", "categories": [ "eld_request" ], "group_id": "1003949659199", "group_title": "🟡 1411 FRESENAI HAILESELASSIE (COMPANY DRIVER) BUCKEYE TRUCKS", "driver": "FRESENAI HAILESELASSIE", "trigger_text": "Can you fix my ELD", "trigger_sender": "Fresenai Haileselassie", "opened_at": "2026-05-16 14:33:35", "last_at": "2026-05-16 15:15:18", "last_signal_at": "2026-05-16 14:33:35", "resolved_at": null, "status": "stale", "duration_hours": 0.7, "message_count": 8, "signal_count": 1, "participants": [ "Fresenai Haileselassie", "Charlie", "Scott" ], "timeline": [ { "timestamp": "2026-05-16 14:33:35", "sender": "Fresenai Haileselassie", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you fix my ELD", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-16 14:33:44", "sender": "Charlie", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 15:10:43", "sender": "Charlie", "role": "dispatch", "label": "NONE", "text": "Are they allowing to drop it there ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 15:10:55", "sender": "Charlie", "role": "dispatch", "label": "NONE", "text": "there is no any empty spot ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 15:11:44", "sender": "Fresenai Haileselassie", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 15:11:58", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 15:12:11", "sender": "Fresenai Haileselassie", "role": "driver", "label": "NONE", "text": "They told to drop it there", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 15:15:18", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "is there a paperwork sir Fresenai", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0501", "type": "request", "categories": [ "info_request" ], "group_id": "1002710283691", "group_title": "🟢 1148 MARIO RENE (COMPANY DRIVER) - TBT EXPRESS INC", "driver": "MARIO RENE", "trigger_text": "Don't forget to send me the info please", "trigger_sender": "Apologies 💴💵💶💷💳💸✈️🚁", "opened_at": "2026-05-16 13:54:34", "last_at": "2026-05-16 17:06:22", "last_signal_at": "2026-05-16 13:54:34", "resolved_at": "2026-05-16 17:06:22", "status": "resolved", "duration_hours": 3.2, "message_count": 14, "signal_count": 1, "participants": [ "Apologies 💴💵💶💷💳💸✈️🚁", "Felix", "Wade", "James Specter" ], "timeline": [ { "timestamp": "2026-05-16 13:54:34", "sender": "Apologies 💴💵💶💷💳💸✈️🚁", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Don't forget to send me the info please", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-16 13:55:32", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "Notes: 50838648 Purchase Order #: 300616778", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 15:10:04", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "traffic noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 15:10:07", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "be safe brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 15:20:03", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "Apologies 💴💵💶💷💳💸✈️🚁 did you accept macropoint brother ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 15:26:43", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "🟢 1148 MARIO RENE (COMPANY DRIVER) - TBT EXPRESS INC Paid for the documents| driver changed the truck AMount:$22.45 date:05/16/2026", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 16:07:58", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "this is non JB load brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 16:46:19", "sender": "Apologies 💴💵💶💷💳💸✈️🚁", "role": "unknown", "label": "NONE", "text": "Im there", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 16:47:14", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "noted,ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 16:47:21", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "can u refresh your macropoint, pls?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 16:55:26", "sender": "Apologies 💴💵💶💷💳💸✈️🚁", "role": "unknown", "label": "NONE", "text": "Dock 4", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 16:55:42", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "noted,ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 17:05:42", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@Felix_tbt", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 17:06:22", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "fixed", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0500", "type": "request", "categories": [ "fuel_request" ], "group_id": "1003954525017", "group_title": "🟢 1257 JARIOUS PAGE QUANDT (COMPANY DRIVER) TBT EXPRESS", "driver": "JARIOUS PAGE QUANDT", "trigger_text": "I need to fuel here so probably 1130-12", "trigger_sender": "Jay Jay", "opened_at": "2026-05-16 13:40:11", "last_at": "2026-05-16 19:19:07", "last_signal_at": "2026-05-16 13:40:11", "resolved_at": null, "status": "stale", "duration_hours": 5.65, "message_count": 54, "signal_count": 1, "participants": [ "Jay Jay", "James Specter", "Martin", "Support team", "Anthony" ], "timeline": [ { "timestamp": "2026-05-16 13:40:11", "sender": "Jay Jay", "role": "unknown", "label": "DRIVER_REQUEST", "text": "I need to fuel here so probably 1130-12", "signals": [ "request:fuel_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-16 13:40:43", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@dale_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 13:40:58", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 13:51:37", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "same", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 14:04:33", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "why did u left fuel stop ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 14:05:01", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "without refueling ?? Jay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 14:36:22", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "At fuel location", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 14:36:26", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 14:37:12", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 14:37:19", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 14:57:53", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 14:59:59", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "In line grabbing receipt app not working properly", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 15:00:38", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 15:02:28", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 15:03:36", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "Yw", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 15:56:06", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Load# 22332 Update Status : Rolling Miles left : 30 miles left to drop the empty trailer CL: 1304 172nd St, Hazel Crest, IL 60429, USA", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-16 16:54:41", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "Dropped", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 16:56:49", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 16:57:14", "sender": "Anthony", "role": "dispatch", "label": "NONE", "text": "JBHunt Load# 7RX1107 Empty trailer: HMKD 803341 PO# [phone] PO# [phone] SHIP ID 178763 ==================== PU Location : Gremp Steel Co. 14100 S Western Ave Posen,co, IL 60469 05/16 ASAP", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 16:57:16", "sender": "Anthony", "role": "dispatch", "label": "NONE", "text": "Jay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 16:57:50", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "can u send the trailer photos, pls?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 16:59:12", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "Video still uploading I’", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 17:00:04", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "Load # 22332 empty trailer has been returned https://t.me/c/[phone]/354", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-16 17:00:19", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "Jay g2g to the empty trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:04:06", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "This 10 am delivery time doesn’t look possible", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:04:39", "sender": "Anthony", "role": "dispatch", "label": "NONE", "text": "lets us know ur ETA once loaded and we will update broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:18:28", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "I believe I’m here. I’m not sure what I’m looking for", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:18:42", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "jb hunt empty trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:19:15", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "Got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:20:05", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "can u tell them to move it, pls?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:20:47", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "I’m looking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:26:31", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "They’re contacting a guy habib", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:27:26", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "sure", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:28:19", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "they’re saying they can’t release the trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:28:27", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "It’s in someone else’s possession", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:28:37", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "how", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:28:38", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:28:47", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "Call speak with guy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:28:54", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 19:19:07", "sender": "Anthony", "role": "dispatch", "label": "NONE", "text": "lets go there", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 14 }, { "case_id": "REQ-0499", "type": "request", "categories": [ "eld_request" ], "group_id": "1003615753745", "group_title": "🟢 1215 RAJAB HASSAN (COMPANY DRIVER) – TBT EXPRESS INC", "driver": "RAJAB HASSAN", "trigger_text": "I need hours to roll", "trigger_sender": "Rajab Hassan", "opened_at": "2026-05-16 13:37:29", "last_at": "2026-05-17 14:29:43", "last_signal_at": "2026-05-17 09:41:04", "resolved_at": null, "status": "stale", "duration_hours": 24.87, "message_count": 14, "signal_count": 2, "participants": [ "Rajab Hassan", "James Specter", "Mark", "Support team", "Austin Pattinson" ], "timeline": [ { "timestamp": "2026-05-16 13:37:29", "sender": "Rajab Hassan", "role": "driver", "label": "DRIVER_REQUEST", "text": "I need hours to roll", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-16 13:37:39", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 16:07:36", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "Rajab brother, what is your ETA to the shipper?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 17:51:28", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "Rajab did they start loading you ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 17:51:50", "sender": "Rajab Hassan", "role": "driver", "label": "NONE", "text": "Yes sir, still working", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:40:14", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:45:01", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "GTg", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:53:18", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "please note 1st stop at PLAINFIELD IN 46168 by appt tomorrow 5pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:53:56", "sender": "Rajab Hassan", "role": "driver", "label": "NONE", "text": "Okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 09:41:04", "sender": "Rajab Hassan", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good morning brother, I need hours to roll.", "signals": [ "request:eld_request" ], "is_resolution": false }, { "timestamp": "2026-05-17 09:41:19", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "Morning brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 09:41:23", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "@choyxona2024 pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 11:57:12", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Load# 372114 Status: stopped Mile left : 343 current location :Land Lion Antique Mall, 489 N Pricetown Rd, Newton Falls, OH 44444, United States", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-17 14:29:43", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Load# 372114 Status: rolling Mile left : 210 current location :Tanger Outlets Columbus, 400 S Wilson Rd, Sunbury, OH 43074, United States", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0498", "type": "request", "categories": [ "pay_request" ], "group_id": "1002838212664", "group_title": "🎀 1234 MARJORIE ACCY (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARJORIE ACCY", "trigger_text": "Please Zelle [phone]", "trigger_sender": "Marjorie Edene Accy", "opened_at": "2026-05-16 13:32:39", "last_at": "2026-05-16 19:20:09", "last_signal_at": "2026-05-16 14:33:47", "resolved_at": "2026-05-16 19:20:09", "status": "resolved", "duration_hours": 5.79, "message_count": 16, "signal_count": 3, "participants": [ "Marjorie Edene Accy", "ᴋᴇɴᴢᴏ" ], "timeline": [ { "timestamp": "2026-05-16 13:32:39", "sender": "Marjorie Edene Accy", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please Zelle [phone]", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-16 13:36:22", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "Is there anyone today", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-16 13:37:57", "sender": "Marjorie Edene Accy", "role": "driver", "label": "DRIVER_REQUEST", "text": "The tire shop will help I send the charge in the group I need somebody to zelle me for the payment", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-16 13:40:24", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 13:41:31", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "yes batteries need a jump", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 14:33:47", "sender": "Marjorie Edene Accy", "role": "driver", "label": "DRIVER_REQUEST", "text": "Zelle me plz", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-16 14:33:51", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "sure", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 14:38:51", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "@Marjorie_E_Accy please come to this shop for checking batteries", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 14:39:09", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 14:39:25", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 15:11:46", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "Truck is at the yard waiting to perform check on the batteries", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 15:12:49", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 15:49:12", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "are they checking it? called them no answer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 16:12:34", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "@Marjorie_E_Accy please send pictures of old batteries", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 16:12:47", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "talked to shop, they are replacing all 4 batteries", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 19:20:09", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "@Marjorie_E_Accy payment is done, we are g2g", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0497", "type": "request", "categories": [ "pay_request" ], "group_id": "1003903534738", "group_title": "🎀 883 SHELI ALLEN (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "SHELI ALLEN", "trigger_text": "Please activate fuel card", "trigger_sender": "Sheli Allen", "opened_at": "2026-05-16 13:27:01", "last_at": "2026-05-17 00:29:36", "last_signal_at": "2026-05-16 20:56:07", "resolved_at": null, "status": "stale", "duration_hours": 11.04, "message_count": 35, "signal_count": 3, "participants": [ "Sheli Allen", "Martin", "Aiden James", "Samuel ⛟", "James" ], "timeline": [ { "timestamp": "2026-05-16 13:27:01", "sender": "Sheli Allen", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please activate fuel card", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-16 13:27:04", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 13:27:38", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #697 Amount: For a Full Tank Address: 2226 North Main Street Hubbard , OH 44425 Interstate: I-80, Exit 234B (Eastbound) Distance: 65 miles Map link: https://www.google.com/", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-16 13:27:46", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "\\Sheli here is for a full tank now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 13:27:52", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "after getting 30 gallons", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 13:38:07", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "I’m confused, get 30 or fill up?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 13:38:50", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "Which one? I’m fueling now", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-16 13:40:18", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "Got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 13:40:31", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "here for a full tank", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 13:59:56", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "I’m not gonna make it-ETA 3:05pm if I don’t stop for fuel again", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 15:04:18", "sender": "Aiden James", "role": "dispatch", "label": "NONE", "text": "Update for the load# 23053855 Status: Rolling Current location: I-80, Hubbard, OH 44425 Miles left: 268", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-16 16:47:07", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "#missed", "signals": [ "template:status_tag" ], "is_resolution": false }, { "timestamp": "2026-05-16 17:06:50", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "Flying J #709", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 17:07:28", "sender": "Aiden James", "role": "dispatch", "label": "NONE", "text": "@martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 17:08:03", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #709 Amount: For a 50 gallons Address: 5609 Nittany Valley Drive Mill Hall , PA 17751 Interstate: I-80 and Exit 173 Distance: 46 miles Map link: https://www.google.com/maps", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-16 17:08:05", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Sheli", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 17:08:18", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "👍🏾", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 17:09:01", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "30 min Break there too?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 17:26:50", "sender": "Aiden James", "role": "dispatch", "label": "NONE", "text": "Update for the load# 23053855 Status: Rolling Current location: 636 Snow Shoe Mountain Rd, Snow Shoe, PA 16874 Miles left: 116", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-16 17:53:59", "sender": "Sheli Allen", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please activate the fuel card", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-16 17:54:07", "sender": "Aiden James", "role": "dispatch", "label": "NONE", "text": "@martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 17:54:13", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 17:54:38", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "TY", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:05:56", "sender": "Aiden James", "role": "dispatch", "label": "NONE", "text": "Sheli ETA please?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:08:44", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "I am 1:37 away from customer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:09:08", "sender": "Aiden James", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:25:13", "sender": "Aiden James", "role": "dispatch", "label": "NONE", "text": "Tried to reach to the receiver and broker with several ways and times but couldn't reachj", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:34:14", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "Do", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 20:56:07", "sender": "Sheli Allen", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you assist me with a cash advance?", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-16 21:18:16", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "Hello", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 21:20:15", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 21:20:36", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "talked", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 23:57:50", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #298 Amount: For a 70 gallons Address: 1114 State Route 93 Drums , PA 18222 Interstate: I-80/81/PA 93, Exit 256 Distance: 0 miles Map link: https://www.google.co", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-16 23:58:13", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Sheli lets refuel before start rolling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 00:29:36", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "Load 23053855 Stopped location 1114 PA-93, Drums, PA 18222 11 mi away from receiver", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0496", "type": "request", "categories": [ "contact_request" ], "group_id": "1003663497514", "group_title": "🟢 1178 DARREN SAINT LOUIS (COMPANY DRIVER) TBT EXPRESS", "driver": "DARREN SAINT LOUIS", "trigger_text": "Please call me", "trigger_sender": "Darren Saint Louis", "opened_at": "2026-05-16 04:56:27", "last_at": "2026-05-17 02:42:58", "last_signal_at": "2026-05-16 20:47:49", "resolved_at": null, "status": "stale", "duration_hours": 21.78, "message_count": 16, "signal_count": 3, "participants": [ "Darren Saint Louis", "Garry", "Dale", "Support team" ], "timeline": [ { "timestamp": "2026-05-16 04:56:27", "sender": "Darren Saint Louis", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please call me", "signals": [ "request:contact_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-16 04:57:43", "sender": "Darren Saint Louis", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you give me a call sir", "signals": [ "request:contact_request", "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-16 04:57:54", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 04:59:30", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "driver is saying it is not pilot it is speedway", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 04:59:33", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "is he gtg", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 04:59:52", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "@dale_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 05:00:07", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "yes yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 05:00:12", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "our card works there", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 05:00:56", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "it is the nearest option", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 08:12:02", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "Load# 7RP8489 Update Status : Stopped Miles left to the receiver: 587 Location: 3190 Lebanon Rd, Manheim, PA 17545, USA", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-16 20:47:49", "sender": "Darren Saint Louis", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you call me", "signals": [ "request:contact_request", "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-16 20:48:12", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 01:37:40", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Darren brother could u refresh your ELD pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 01:49:32", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 01:56:53", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "talked: driver left no fuel at truck to drive and nee to bring fuel to the driver", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-17 02:42:58", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Update for the load# 7RP8489 Stopped 431 miles away from the DEL Current location:117 Tollgate Rd, Somerset, PA 15501", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0495", "type": "request", "categories": [ "contact_request" ], "group_id": "1002281369010", "group_title": "🟢 📷 1024 JOAO MARTINS (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "JOAO MARTINS", "trigger_text": "Call me i don't have your number", "trigger_sender": "Joao Martins", "opened_at": "2026-05-16 04:13:49", "last_at": "2026-05-16 20:47:31", "last_signal_at": "2026-05-16 19:48:33", "resolved_at": "2026-05-16 20:47:31", "status": "resolved", "duration_hours": 16.56, "message_count": 10, "signal_count": 3, "participants": [ "Joao Martins", "Update Team", "Adam" ], "timeline": [ { "timestamp": "2026-05-16 04:13:49", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call me i don't have your number", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-16 04:14:12", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "from telegram here call me from here i can't call you from here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 04:15:01", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "just go to my pm you'll see a call button there", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 04:15:14", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "I did you didnt answered", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 04:16:18", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "your number isn't working also", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 04:20:24", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Called and talked", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 04:21:19", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Broker said they will procced with an appointment at 7 am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 19:47:38", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_REQUEST", "text": "I cleaned it up into clear, strong English while keeping your message and your point: Message You can call me one time or send me a text. If I don’t answer, maybe use common sense and understand I can", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-16 19:48:33", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_REQUEST", "text": "You can call me one time or send me a text. If I don’t answer, maybe use common sense and understand I can’t talk at that moment. I never signed any contract saying I have to answer every phone call o", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-16 20:47:31", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "I approved oil change and PM service", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0494", "type": "request", "categories": [ "shop_request" ], "group_id": "1002281369010", "group_title": "🟢 📷 1024 JOAO MARTINS (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "JOAO MARTINS", "trigger_text": "They justcalled me to go get my paperwork. They won't take me they need to schedule a appointment", "trigger_sender": "Joao Martins", "opened_at": "2026-05-16 04:01:48", "last_at": "2026-05-16 20:49:00", "last_signal_at": "2026-05-16 15:15:08", "resolved_at": null, "status": "stale", "duration_hours": 16.79, "message_count": 35, "signal_count": 3, "participants": [ "Joao Martins", "Update Team", "Scott", "Michael Samsara", "Adam" ], "timeline": [ { "timestamp": "2026-05-16 04:01:48", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_REQUEST", "text": "They justcalled me to go get my paperwork. They won't take me they need to schedule a appointment", "signals": [ "request:shop_request" ], "is_resolution": false }, { "timestamp": "2026-05-16 04:02:10", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "got it let me talk with a broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 04:11:17", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_REQUEST", "text": "Just took my paperwork , they said broker needs to schedule a appointment", "signals": [ "request:shop_request" ], "is_resolution": false }, { "timestamp": "2026-05-16 04:11:30", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "yeap got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 04:11:46", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Just ruined my paycheck now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 04:13:23", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Call me bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 15:15:08", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_REQUEST", "text": "They told me cleary the facility opens on Monday why he is keeping lying . He have to schedule an appointment the appointment was never made . I had the same problem at pick up for this load", "signals": [ "request:shop_request" ], "is_resolution": false }, { "timestamp": "2026-05-16 15:16:50", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "yes sir we will check it and fix", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 15:17:59", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "I will make sure the facility write down on the piece of paper that appointment was never made. Broker he knew about that", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:25:23", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "calling to driver", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:27:05", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "called no response", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:30:51", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "you are in TA truck stop brother , come in and check in for oil change Joao", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:36:34", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "called several times no response", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:50:36", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Why are you keep calling me non stop", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-16 18:50:45", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "You're being ridiculous", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:50:51", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Do you think you can scare me", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:51:18", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Im doing something here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:51:51", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Do you think you can scare me about the load try being straight with you this is the only company", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:52:28", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "This is your fault not mine", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:58:31", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "which fault is mine , you told exact time , and you didn't come to the shops, or i called you many times as you said today and yesterday , but you didn't think about picking up your phone , which is ,", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:58:37", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "i am just asking you not to lose your time and do oil change at a exact place you are at , while waiting until monday", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:58:45", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "Joao", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 19:07:07", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Don't you ever threaten me about a load again. Do you really think you can scare me? I’ve worked my ass off for this company. The way you’re threatening me is childish. Every time it’s the same story", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 19:16:06", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "it has been 4 days , i am not bothering you in last minutes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 19:18:26", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "4 days and engine doesn't blow at last minutes it takes time and why i call and ask to do it quickly , there are a lot of drivers out there you are not a single one , i can't mess with every driver f", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 19:21:16", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "if you want to quit for only keeping the truck in good condition that you are working by , then who does terrible work", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 19:23:06", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "i didn't call you 1;00 in the morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 19:34:36", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "You called me a few days ago, and when you called me, what did I tell you? I told you the exact same thing I’m telling you now. You called me out of nowhere expecting me to stop while I was under a l", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 19:34:43", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "@Michael_Oil_Samsara", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 19:37:05", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "i didn't threat you no clues nothing", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 19:38:07", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "how can i comunicate if you don't answer to calls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 20:47:40", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "is your truck in bay now ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 20:47:46", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "are they working ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 20:47:48", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "Joao", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 20:49:00", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "I already in the bay since I got here still waiting", "signals": [ "issue:detention" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0493", "type": "request", "categories": [ "permission_request" ], "group_id": "1003949659199", "group_title": "🟡 1411 FRESENAI HAILESELASSIE (COMPANY DRIVER) BUCKEYE TRUCKS", "driver": "FRESENAI HAILESELASSIE", "trigger_text": "Can I get more hours", "trigger_sender": "Fresenai Haileselassie", "opened_at": "2026-05-16 02:35:51", "last_at": "2026-05-16 18:52:05", "last_signal_at": "2026-05-16 15:16:56", "resolved_at": null, "status": "stale", "duration_hours": 16.27, "message_count": 31, "signal_count": 3, "participants": [ "Fresenai Haileselassie", "Update Team", "Dale", "Charlie", "Scott" ], "timeline": [ { "timestamp": "2026-05-16 02:35:51", "sender": "Fresenai Haileselassie", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can I get more hours", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-16 02:36:01", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 02:43:11", "sender": "Fresenai Haileselassie", "role": "driver", "label": "NONE", "text": "Only one ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 02:43:40", "sender": "Fresenai Haileselassie", "role": "driver", "label": "NONE", "text": "I need more", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-16 02:43:50", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 05:16:20", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #568 Amount: For a Full Tank Address: 14555 Ih35 South Von Ormy , TX 78073 Interstate: I-35, Exit 140 Distance: 87 miles Map link: https://www.google.com/maps/se", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-16 05:16:25", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "Fresenai it should be on your way, pls get fuel from this pilot", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 07:41:48", "sender": "Fresenai Haileselassie", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can I get two more hours", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-16 07:42:02", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 15:16:56", "sender": "Fresenai Haileselassie", "role": "driver", "label": "DRIVER_REQUEST", "text": "I’m not out of the gate yet Do I need to have paperwork", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-16 15:17:45", "sender": "Charlie", "role": "dispatch", "label": "NONE", "text": "no paperwork needed, did they inspect the trailer ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 15:25:34", "sender": "Fresenai Haileselassie", "role": "driver", "label": "NONE", "text": "They take a picture of the trailer at gate all sides", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 15:26:32", "sender": "Fresenai Haileselassie", "role": "driver", "label": "NONE", "text": "Where is my next move??", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-16 15:26:57", "sender": "Charlie", "role": "dispatch", "label": "NONE", "text": "ok good, I am working on your load now, I will let you know soon, please wait any nearby truckstop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 16:55:07", "sender": "Fresenai Haileselassie", "role": "driver", "label": "NONE", "text": "Still waiting for load", "signals": [ "issue:detention" ], "is_resolution": false }, { "timestamp": "2026-05-16 17:09:54", "sender": "Charlie", "role": "dispatch", "label": "NONE", "text": "Load# 60114310090 PU-time from: 05/16/2026 08:00 CDT PU-time to: 05/16/2026 16:00 CDT PU-shipper: TMG INTERNATIONAL PU-address: 6200 Santa Maria Rd Laredo, TX 78041 Note: Drop & Hook ——————————————", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-16 17:13:55", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "called and talked", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 17:14:05", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "the drivers starts rolling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 17:54:31", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 17:55:40", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Fresenai pics from all sides please sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:10:11", "sender": "Charlie", "role": "dispatch", "label": "NONE", "text": "Do they provide a paperwork?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:21:05", "sender": "Fresenai Haileselassie", "role": "driver", "label": "NONE", "text": "The top ligh is not working they are fixing it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:22:43", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@leo_td @Adam_Fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:35:27", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:37:53", "sender": "Fresenai Haileselassie", "role": "driver", "label": "NONE", "text": "Let me know when it’s good to go", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-16 18:38:20", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "yes sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:47:48", "sender": "Fresenai Haileselassie", "role": "driver", "label": "NONE", "text": "????????????", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:48:36", "sender": "Fresenai Haileselassie", "role": "driver", "label": "NONE", "text": "Am start driving", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:48:49", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:51:45", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "g2g", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 18:52:05", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Load# 60114310090 Picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0492", "type": "request", "categories": [ "info_request" ], "group_id": "1002560188081", "group_title": "📷 972 OLEKSII ZADOROZHNYI (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "OLEKSII ZADOROZHNYI", "trigger_text": "Меня отправили на другую локацию. И по рации ему сказали что я должен быть в субботу в 9", "trigger_sender": "Oleksii Zadorozhnyi", "opened_at": "2026-05-16 02:24:28", "last_at": "2026-05-16 05:11:45", "last_signal_at": "2026-05-16 02:24:28", "resolved_at": null, "status": "stale", "duration_hours": 2.79, "message_count": 10, "signal_count": 1, "participants": [ "Oleksii Zadorozhnyi", "Tim Harrison", "Eric Foreman" ], "timeline": [ { "timestamp": "2026-05-16 02:24:28", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "DRIVER_REQUEST", "text": "Меня отправили на другую локацию. И по рации ему сказали что я должен быть в субботу в 9", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-16 02:28:25", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 02:31:14", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Vi mpsjete seychas skinut treyler, chtobi oni do utra progotovili ego?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 02:37:58", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "@oleksiizador", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 03:03:45", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "NONE", "text": "Мне дали ворота но сказали что завтра где-то к 12 к часу дня загрузят", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 03:04:34", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Xorosho brat vi tam ostavili trailer ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 03:20:01", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "NONE", "text": "Да", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 03:20:14", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "NONE", "text": "18 door", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 03:20:35", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Otlichno", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 05:11:45", "sender": "Eric Foreman", "role": "dispatch", "label": "NONE", "text": "Update for the load#23030537 Status: at the PU Current location: at the PU Miles left:at the PU", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0491", "type": "request", "categories": [ "pay_request" ], "group_id": "1002664243768", "group_title": "🟢 📷 1012 LEROY ARRIAGA (Company Driver) - Buckeye Truck", "driver": "LEROY ARRIAGA", "trigger_text": "Need a cash advance 200", "trigger_sender": "Leroy Arriaga", "opened_at": "2026-05-15 23:22:31", "last_at": "2026-05-16 17:07:19", "last_signal_at": "2026-05-16 17:06:07", "resolved_at": null, "status": "stale", "duration_hours": 17.75, "message_count": 21, "signal_count": 4, "participants": [ "Leroy Arriaga", "Update Team", "Tony", "Ali", "Ali fleet", "Scott" ], "timeline": [ { "timestamp": "2026-05-15 23:22:31", "sender": "Leroy Arriaga", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need a cash advance 200", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-15 23:22:46", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Leroy Arriaga [phone]", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 23:22:57", "sender": "Leroy Arriaga", "role": "driver", "label": "DRIVER_REQUEST", "text": "Zelle", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-15 23:23:16", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "@Adam_Fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 23:23:30", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "g2g", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 23:23:40", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "in the morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 23:23:47", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "☹️", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 23:23:58", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Bro then it’s going to turn till Monday", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 23:24:22", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "😩", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 23:24:25", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "🤨", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 03:06:39", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Load# 553643848 Stopped 1363 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-16 11:56:51", "sender": "Leroy Arriaga", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good morning can I get a cash advance 250", "signals": [ "request:pay_request", "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-16 11:57:48", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Hardy_fleet @fleet_al1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 11:59:08", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "you didn’t receive your paycheck?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 11:59:19", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "No sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 11:59:40", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "I don’t get one this weekend", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 11:59:50", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "let me check with accounting", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 12:00:08", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "I was due 600 dollars but they told me till this week", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 14:16:39", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "talked driver will get $100 bonus for truck move @JORDAN_ACC", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 17:06:07", "sender": "Leroy Arriaga", "role": "driver", "label": "DRIVER_REQUEST", "text": "Bro anything on my cash advance", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-16 17:07:19", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@fleet_al1 @Tony_fleet1", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0490", "type": "request", "categories": [ "permission_request" ], "group_id": "1002782021066", "group_title": "🟡 🎀 807 JENNIFER GARRETT-GROSSARTH (COMPANY DRIVER) - BUCKEYE TRUCKS LLC", "driver": "JENNIFER GARRETT-GROSSARTH", "trigger_text": "Good evening boss may I please have more hours thank you", "trigger_sender": "Jennifer Garrett", "opened_at": "2026-05-15 22:38:51", "last_at": "2026-05-16 20:18:28", "last_signal_at": "2026-05-16 20:18:17", "resolved_at": null, "status": "stale", "duration_hours": 21.66, "message_count": 12, "signal_count": 4, "participants": [ "Jennifer Garrett", "Ali", "Update Team", "Scott" ], "timeline": [ { "timestamp": "2026-05-15 22:38:51", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good evening boss may I please have more hours thank you", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-15 22:39:01", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@cho\\", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 03:16:08", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "LOAD 553294789 Rolling 926 miles left to DEL", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-16 03:19:06", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Good evening Boss Is it possible for more hours Please and thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 03:19:24", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 08:56:01", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good morning team Buckeye may I please have more hours thank you", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-16 08:56:16", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 08:56:27", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Good morning ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 16:41:38", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good afternoon may I please have more hours please and thank you", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-16 16:42:33", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 20:18:17", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "May I please have more hours please thank you", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-16 20:18:28", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0489", "type": "request", "categories": [ "load_request" ], "group_id": "1003903534738", "group_title": "🎀 883 SHELI ALLEN (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "SHELI ALLEN", "trigger_text": "They need a load # that starts with OX", "trigger_sender": "Sheli Allen", "opened_at": "2026-05-15 22:26:49", "last_at": "2026-05-16 03:30:41", "last_signal_at": "2026-05-15 22:26:49", "resolved_at": "2026-05-16 03:30:41", "status": "resolved", "duration_hours": 5.06, "message_count": 28, "signal_count": 1, "participants": [ "Sheli Allen", "Tim Harrison" ], "timeline": [ { "timestamp": "2026-05-15 22:26:49", "sender": "Sheli Allen", "role": "driver", "label": "DRIVER_REQUEST", "text": "They need a load # that starts with OX", "signals": [ "request:load_request" ], "is_resolution": false }, { "timestamp": "2026-05-15 22:27:01", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 22:39:26", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Docked?Sheli", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 22:40:07", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "Yes, they are at lunch right now but will start loading in 20-30 mins", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 22:40:21", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 22:40:37", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Let me know please once they will load you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 22:40:44", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 00:10:05", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "Loaded & departed", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 00:11:00", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Please share pictures of secured load, paperwork and seal", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 00:11:39", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "K", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 00:24:58", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 00:26:11", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "No response", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 00:26:50", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "No call call came through", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 01:15:29", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "Do you need all pages of the BOL?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 01:15:46", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 01:21:05", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "Seal # - 2146622", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 01:21:54", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "ma’am I need pictures", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 01:22:24", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "I know, give me a minute, I’m doing it now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 01:22:36", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 01:24:44", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 01:24:55", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Load# 23053855 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-16 01:25:28", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Have a safe trip", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 01:28:46", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "TY🙏🏾", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 01:37:13", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "I need to leave by 3am but that won’t be a 10hr. reset for my clock", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-16 01:37:37", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "We'll fix", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 01:37:50", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "👍🏾", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 03:28:18", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Update for the load#23053855 Status:Stopped Current location: Gary, IN, 46406 Miles left: 649", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-16 03:30:41", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Sheli ma'am we have appt, please keep rolling, we are not going to be on time, if you will not start rolling now.", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0488", "type": "request", "categories": [ "permission_request" ], "group_id": "1002534433483", "group_title": "🟢 1329 MAXAMED GULED (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "MAXAMED GULED", "trigger_text": "Should I send you the seal brother", "trigger_sender": "maxamed guled", "opened_at": "2026-05-15 22:05:25", "last_at": "2026-05-16 22:55:11", "last_signal_at": "2026-05-16 19:27:45", "resolved_at": null, "status": "stale", "duration_hours": 24.83, "message_count": 23, "signal_count": 4, "participants": [ "maxamed guled", "Ali", "Update Team", "James", "Scott" ], "timeline": [ { "timestamp": "2026-05-15 22:05:25", "sender": "maxamed guled", "role": "driver", "label": "DRIVER_REQUEST", "text": "Should I send you the seal brother", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-15 22:05:33", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "yes sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 22:09:05", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "G2g right brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 22:09:17", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "a sec", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 22:12:58", "sender": "maxamed guled", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can I leave now brother", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-15 22:15:30", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Load# 20-1215024 Picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-15 22:15:30", "sender": "maxamed guled", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can I go brother", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-15 22:15:46", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "G2g right brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 22:16:03", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Yes g2g", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 22:38:31", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "advise pls bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 22:42:03", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "called and talked", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 00:52:04", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "Can you active my card please", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-16 00:52:19", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Jamesfuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 00:54:33", "sender": "James", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 00:54:42", "sender": "James", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 03:07:49", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Load# 20-1215024 Rolling 1526 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-16 19:27:45", "sender": "maxamed guled", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can I get fuel here brother", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-16 19:28:01", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "Iam pilot flying j", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 19:28:56", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 19:29:04", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 19:29:12", "sender": "James", "role": "dispatch", "label": "NONE", "text": "no brother price is not good", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 19:29:38", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "OK", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 22:55:11", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "Can you active my card please", "signals": [ "request:generic_ask" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0487", "type": "request", "categories": [ "contact_request" ], "group_id": "1003871791251", "group_title": "🟢 1313 JAYMIREN JENKINS (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "JAYMIREN JENKINS", "trigger_text": "Safety give me a call", "trigger_sender": "Jaymiren Jenkins", "opened_at": "2026-05-15 22:04:31", "last_at": "2026-05-15 22:04:59", "last_signal_at": "2026-05-15 22:04:31", "resolved_at": null, "status": "stale", "duration_hours": 0.01, "message_count": 5, "signal_count": 1, "participants": [ "Jaymiren Jenkins", "Ali", "Stanley Hayes" ], "timeline": [ { "timestamp": "2026-05-15 22:04:31", "sender": "Jaymiren Jenkins", "role": "driver", "label": "DRIVER_REQUEST", "text": "Safety give me a call", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-15 22:04:34", "sender": "Jaymiren Jenkins", "role": "driver", "label": "NONE", "text": "Pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 22:04:43", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@fredosamsara", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 22:04:45", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Stanleysamsara", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 22:04:59", "sender": "Stanley Hayes", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0486", "type": "request", "categories": [ "info_request" ], "group_id": "1003838508021", "group_title": "🎀 5090 ROSEMARIE BATES (COMPANY DRIVER) ARSLON LLC", "driver": "ROSEMARIE BATES", "trigger_text": "What's the address", "trigger_sender": "Rosemarie Bates", "opened_at": "2026-05-15 21:45:15", "last_at": "2026-05-16 03:31:47", "last_signal_at": "2026-05-15 21:45:15", "resolved_at": null, "status": "stale", "duration_hours": 5.78, "message_count": 27, "signal_count": 1, "participants": [ "Rosemarie Bates", "Alvin Carter", "Daniel", "Lewis Sanchez", "James" ], "timeline": [ { "timestamp": "2026-05-15 21:45:15", "sender": "Rosemarie Bates", "role": "driver", "label": "DRIVER_REQUEST", "text": "What's the address", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-15 21:45:20", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Let's go", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 21:45:33", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Is it by 9PM OR AT 9PM", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 21:45:37", "sender": "Alvin Carter", "role": "dispatch", "label": "NONE", "text": "can you pls send PTI then I can send you full info ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 21:45:51", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "I ALREADY SRNT THE PTI", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 21:46:01", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "*SENT", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 21:46:03", "sender": "Alvin Carter", "role": "dispatch", "label": "NONE", "text": "from 6 pm to 9 pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 21:46:15", "sender": "Alvin Carter", "role": "dispatch", "label": "NONE", "text": "ohhh sorry just sean", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 21:46:25", "sender": "Alvin Carter", "role": "dispatch", "label": "NONE", "text": "Load# 8206681 PU-time from: 05/15/2026 18:00 CDT PU-time to: 05/15/2026 21:00 CDT PU-shipper: Mainfreight Inc PU-address: 27 W 364 North Ave West Chicago, IL 60185 Note: Live Load —————————————————", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-15 21:46:26", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 21:46:55", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "@jonathan_td1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 21:47:19", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Yall are going to get me killed going there", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 21:52:14", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Nevermind it's not bad just sounded bad", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 00:00:59", "sender": "Lewis Sanchez", "role": "office", "label": "NONE", "text": "Update for the load # 8206681 Current location: Carol Stream, IL 60188 Status: Rolling 4 miles left to the receiver", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-16 00:09:50", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Arrived", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 00:11:31", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "No one is answering the gate", "signals": [ "issue:complaint_escalation" ], "is_resolution": false }, { "timestamp": "2026-05-16 00:11:56", "sender": "Lewis Sanchez", "role": "office", "label": "NONE", "text": "shipper closed ??", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 00:14:15", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Im in", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 00:15:23", "sender": "Lewis Sanchez", "role": "office", "label": "NONE", "text": "Sounds great", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 00:15:32", "sender": "Lewis Sanchez", "role": "office", "label": "NONE", "text": "pls let us know once you got a dock ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 00:17:29", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 00:24:08", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Dock 55", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 00:27:16", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #271 Amount: For a 75 gallons Address: 2501 Burr Street Gary , IN 46406 Interstate: I-80/94, Exit 6 Distance: 58 miles Map link: https://www.google.com/maps/sear", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-16 00:27:30", "sender": "James", "role": "dispatch", "label": "NONE", "text": "5090 Rosemarie lets refuel at this pilot ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 00:39:07", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Ok ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 03:31:31", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Loaded", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-16 03:31:47", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "I will scale in the morning", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0485", "type": "request", "categories": [ "eld_request" ], "group_id": "1003871791251", "group_title": "🟢 1313 JAYMIREN JENKINS (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "JAYMIREN JENKINS", "trigger_text": "Need drive time rolled over", "trigger_sender": "Jaymiren Jenkins", "opened_at": "2026-05-15 19:09:11", "last_at": "2026-05-15 23:48:26", "last_signal_at": "2026-05-15 22:12:00", "resolved_at": null, "status": "stale", "duration_hours": 4.65, "message_count": 46, "signal_count": 2, "participants": [ "Jaymiren Jenkins", "Ali", "Ryan Clark", "Update Team", "Choyxona №2", "Stanley Hayes", "Adam" ], "timeline": [ { "timestamp": "2026-05-15 19:09:11", "sender": "Jaymiren Jenkins", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need drive time rolled over", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-15 19:09:22", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 19:09:22", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 20:07:46", "sender": "Jaymiren Jenkins", "role": "driver", "label": "NONE", "text": "320 eta", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 20:23:24", "sender": "Jaymiren Jenkins", "role": "driver", "label": "NONE", "text": "Bro what up with yall directions?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 20:24:02", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "what do you mean boss ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 20:24:32", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "did you check in ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 20:25:29", "sender": "Jaymiren Jenkins", "role": "driver", "label": "NONE", "text": "I don’t see the building", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 20:25:37", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "a sec", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 20:38:33", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "should be neww facility bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 20:38:48", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "so that can't find in the map", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 20:38:53", "sender": "Jaymiren Jenkins", "role": "driver", "label": "NONE", "text": "I’m looking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 22:12:00", "sender": "Jaymiren Jenkins", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need time", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-15 22:16:56", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 22:17:06", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 22:19:17", "sender": "Jaymiren Jenkins", "role": "driver", "label": "NONE", "text": "It’s 3hours bro look at the photo", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 22:19:26", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Jaymiren you will drop the trailer to parking bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 22:19:31", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "and will go bobtail", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 22:19:56", "sender": "Choyxona №2", "role": "dispatch", "label": "NONE", "text": "refresh", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 22:26:11", "sender": "Stanley Hayes", "role": "dispatch", "label": "NONE", "text": "let me know once you get there", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 22:26:27", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "buy padlock on the way also Jaymiren", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 22:36:39", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Stanleysamsara @fredosamsara call him pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 22:37:19", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "need to check camera", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 22:46:37", "sender": "Jaymiren Jenkins", "role": "driver", "label": "NONE", "text": "I’m here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 22:46:49", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Stanleysamsara", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 22:51:53", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "did you purchase the padlock ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 22:57:37", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "brother put the BOL on document bos and send it also please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 22:57:50", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Jaymiren", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 22:59:54", "sender": "Stanley Hayes", "role": "dispatch", "label": "NONE", "text": "https://truckparkingclub.com/order/488223/details", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 23:00:31", "sender": "Jaymiren Jenkins", "role": "driver", "label": "NONE", "text": "On the trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 23:00:50", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "yes put the document box and send pics bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 23:29:52", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "https://play.google.com/store/apps/details?id=com.truckparkingclub.app&hl=en_US&gl=US", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 23:29:53", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "https://apps.apple.com/us/app/truck-parking-club/id6446894955", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 23:31:28", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "Please download Truckparkingclub app and create your account", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 23:31:47", "sender": "Jaymiren Jenkins", "role": "driver", "label": "NONE", "text": "Already got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 23:32:02", "sender": "Jaymiren Jenkins", "role": "driver", "label": "NONE", "text": "He has to share the booking with me", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 23:32:09", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "we will share the booking to your account", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 23:32:26", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "can you send me your member number", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 23:33:16", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 23:48:26", "sender": "Jaymiren Jenkins", "role": "driver", "label": "NONE", "text": "I have it", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 6 }, { "case_id": "REQ-0484", "type": "request", "categories": [ "fuel_request" ], "group_id": "1003923280974", "group_title": "🎀 1422 CHELSEA BRUNSON (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "CHELSEA BRUNSON", "trigger_text": "Fuel?", "trigger_sender": "Chelsea Brunson", "opened_at": "2026-05-15 18:42:43", "last_at": "2026-05-15 18:50:46", "last_signal_at": "2026-05-15 18:42:43", "resolved_at": null, "status": "stale", "duration_hours": 0.13, "message_count": 9, "signal_count": 1, "participants": [ "Chelsea Brunson", "Malcolm", "James", "Leo" ], "timeline": [ { "timestamp": "2026-05-15 18:42:43", "sender": "Chelsea Brunson", "role": "driver", "label": "DRIVER_REQUEST", "text": "Fuel?", "signals": [ "request:fuel_request" ], "is_resolution": false }, { "timestamp": "2026-05-15 18:42:48", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "@martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 18:43:01", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 18:43:09", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "@dracoFuel @delroy_diesel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 18:43:20", "sender": "James", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 18:47:00", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #271 Amount: For a 45 gallons Address: 2501 Burr Street Gary , IN 46406 Interstate: I-80/94, Exit 6 Distance: 48 miles Map link: https://www.google.com/maps/sear", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-15 18:47:08", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Chelsea lets refuel at this pilot ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 18:49:08", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 18:50:46", "sender": "Leo", "role": "dispatch", "label": "NONE", "text": "224 + tr # NS536199 hooked @Sam_fleeet", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0483", "type": "request", "categories": [ "permission_request" ], "group_id": "1002722377043", "group_title": "🟡 1076 IBRAHIM ABDI (COMPANY DRIVER) - TBT EXPRESS INC", "driver": "IBRAHIM ABDI", "trigger_text": "Can I get next load info", "trigger_sender": "Ibrahim Abdi", "opened_at": "2026-05-15 16:54:18", "last_at": "2026-05-15 18:37:27", "last_signal_at": "2026-05-15 16:54:18", "resolved_at": "2026-05-15 18:37:27", "status": "resolved", "duration_hours": 1.72, "message_count": 10, "signal_count": 1, "participants": [ "Ibrahim Abdi", "Felix", "John J.S", "Support team" ], "timeline": [ { "timestamp": "2026-05-15 16:54:18", "sender": "Ibrahim Abdi", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can I get next load info", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-15 16:54:58", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "still working on it brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 18:20:13", "sender": "John J.S", "role": "dispatch", "label": "NONE", "text": "OTR Load# 439835 ==================== PU Location : GPI LIVIA - STAUNTON 600 HAYS AVENUE STAUNTON VA 24401 05/15 ASAP ⚠️ LIVE ==================== DEL Location : GPI MILLHAVEN WAREHOUS 432 HWY 5", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 18:20:25", "sender": "John J.S", "role": "dispatch", "label": "NONE", "text": "Ibrahim brother its your next load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 18:20:31", "sender": "John J.S", "role": "dispatch", "label": "NONE", "text": "you can start rolling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 18:26:15", "sender": "Ibrahim Abdi", "role": "driver", "label": "NONE", "text": "Shipper address is not coming up on truck gps", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 18:26:43", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 18:27:03", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "https://maps.app.goo.gl/2h7bCepmXRXenLJc9", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 18:35:27", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "@Johnnn1515", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 18:37:27", "sender": "John J.S", "role": "dispatch", "label": "NONE", "text": "fixed", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0482", "type": "request", "categories": [ "pay_request" ], "group_id": "1003838508021", "group_title": "🎀 5090 ROSEMARIE BATES (COMPANY DRIVER) ARSLON LLC", "driver": "ROSEMARIE BATES", "trigger_text": "Please reimburse $20.50", "trigger_sender": "Rosemarie Bates", "opened_at": "2026-05-15 15:20:26", "last_at": "2026-05-15 21:40:35", "last_signal_at": "2026-05-15 21:00:40", "resolved_at": null, "status": "stale", "duration_hours": 6.34, "message_count": 28, "signal_count": 4, "participants": [ "Rosemarie Bates", "Steve", "Jonathan", "Nicholas", "Daniel", "Blayke Hunt", "Alvin Carter" ], "timeline": [ { "timestamp": "2026-05-15 15:20:26", "sender": "Rosemarie Bates", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please reimburse $20.50", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-15 15:20:52", "sender": "Rosemarie Bates", "role": "driver", "label": "DRIVER_REQUEST", "text": "Zelle Rosemarie Bates [phone]", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-15 15:21:04", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "@Nicholas_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:48:30", "sender": "Rosemarie Bates", "role": "driver", "label": "DRIVER_REQUEST", "text": "??? Reimburse the scale tickets", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-15 15:48:41", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "What's taking so long", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-15 15:49:58", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "@Nicholas_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:50:24", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Is there some other way to pay for scale tickets so I don't have to do this here anymore", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-15 15:50:32", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "So annoying", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:52:35", "sender": "Jonathan", "role": "dispatch", "label": "NONE", "text": "#ptitruck #5090 checked: 5/15 condition: no issue", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-15 15:53:27", "sender": "Jonathan", "role": "dispatch", "label": "NONE", "text": "tr # 26532087S Checked: 5/15 Condition: no issue", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-15 15:55:32", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "Lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 16:05:30", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "^^^^OMG AI ASSISTANT IS SO STUPID!!! On I-57 in Illinois the road construction requires TRUCKS TO USE LEFT LANE FOR MILES AND MILES AND MILES!!!!!!", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 18:27:57", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "Rosemarie what's your dock #", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 18:37:34", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "17", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 20:57:56", "sender": "Blayke Hunt", "role": "dispatch", "label": "NONE", "text": "they start unload you ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 20:58:29", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Yes. They are unloading now.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 21:00:40", "sender": "Rosemarie Bates", "role": "driver", "label": "DRIVER_REQUEST", "text": "Will I get detention pay? Also please reimburse my scale tickets. I'm not scaling another load until I get reimbursed. I'm tired of begging every time gor my money back please", "signals": [ "issue:complaint_escalation", "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-15 21:00:52", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "*for", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 21:01:19", "sender": "Blayke Hunt", "role": "dispatch", "label": "NONE", "text": "Yes of cr just ad check in and out time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 21:01:26", "sender": "Blayke Hunt", "role": "dispatch", "label": "NONE", "text": "@Fel1x_acc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 21:01:32", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Ok ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 21:35:09", "sender": "Blayke Hunt", "role": "dispatch", "label": "NONE", "text": "next load booked", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 21:35:18", "sender": "Blayke Hunt", "role": "dispatch", "label": "NONE", "text": "let me know once empty thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 21:39:15", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Empty had to check out", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 21:39:48", "sender": "Blayke Hunt", "role": "dispatch", "label": "NONE", "text": "pti", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 21:39:53", "sender": "Blayke Hunt", "role": "dispatch", "label": "NONE", "text": "@alvin_carterr", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 21:40:13", "sender": "Alvin Carter", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 21:40:35", "sender": "Alvin Carter", "role": "dispatch", "label": "NONE", "text": "Update for the load # 0289720 The load has been delivered", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0481", "type": "request", "categories": [ "permission_request" ], "group_id": "1003838508021", "group_title": "🎀 5090 ROSEMARIE BATES (COMPANY DRIVER) ARSLON LLC", "driver": "ROSEMARIE BATES", "trigger_text": "Should I do video pti now or wait until I'm empty?", "trigger_sender": "Rosemarie Bates", "opened_at": "2026-05-15 14:10:03", "last_at": "2026-05-15 21:45:08", "last_signal_at": "2026-05-15 21:42:58", "resolved_at": null, "status": "stale", "duration_hours": 7.58, "message_count": 16, "signal_count": 2, "participants": [ "Rosemarie Bates", "Steve", "Alvin Carter" ], "timeline": [ { "timestamp": "2026-05-15 14:10:03", "sender": "Rosemarie Bates", "role": "driver", "label": "DRIVER_REQUEST", "text": "Should I do video pti now or wait until I'm empty?", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-15 14:10:22", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "you can send video now ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 14:54:17", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Tried to use pause ugh didn't work", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 14:56:37", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "Rosemarie", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 14:58:20", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Check in where?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 14:59:00", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "at the shipper", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 14:59:09", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "are they unloading ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 14:59:30", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "I already checked in. The appointment is at 1300", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:00:54", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "@jonathan_td1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:07:00", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "The check in lady said I am checked properly and AGAIN THE APPOINTMENT IS AT 1300", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:07:16", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "checking with broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:11:10", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Do you want to call the customer here? The lady that checked me on? She said she would tell you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 21:42:58", "sender": "Rosemarie Bates", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can I go to the truck stop and get a shower? I waited last night for 2 hours and the girl at the Pilot was all alone nit cleaning showers.", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-15 21:44:19", "sender": "Alvin Carter", "role": "dispatch", "label": "NONE", "text": "how much time it takes ma'am cuz we need to pick up next load till 9 PM and 65 miles DH", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 21:44:50", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Ok give it to them", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 21:45:08", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "To me", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0480", "type": "request", "categories": [ "pay_request" ], "group_id": "1003901281330", "group_title": "🟡 602 AGUSTIN PECINA (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "AGUSTIN PECINA", "trigger_text": "Activate fuel card pls", "trigger_sender": "Agustin Pecina", "opened_at": "2026-05-15 14:05:35", "last_at": "2026-05-15 14:10:20", "last_signal_at": "2026-05-15 14:05:35", "resolved_at": null, "status": "stale", "duration_hours": 0.08, "message_count": 4, "signal_count": 1, "participants": [ "Agustin Pecina", "Ryan Clark", "Delroy" ], "timeline": [ { "timestamp": "2026-05-15 14:05:35", "sender": "Agustin Pecina", "role": "driver", "label": "DRIVER_REQUEST", "text": "Activate fuel card pls", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-15 14:05:49", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@dale_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 14:05:55", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@martin_fuel @miller_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 14:10:20", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0479", "type": "request", "categories": [ "fuel_request" ], "group_id": "1003720681214", "group_title": "🟢 1069 LUIS LUNA HERNANDEZ (COMPANY DRIVER) TBT EXPRESS INC", "driver": "LUIS LUNA HERNANDEZ", "trigger_text": "Are you guy are going to charge me the fuel?", "trigger_sender": "Luis Luna", "opened_at": "2026-05-15 13:57:23", "last_at": "2026-05-15 15:34:33", "last_signal_at": "2026-05-15 15:19:39", "resolved_at": null, "status": "stale", "duration_hours": 1.62, "message_count": 36, "signal_count": 2, "participants": [ "Luis Luna", "James Specter", "Delroy", "John Agzam" ], "timeline": [ { "timestamp": "2026-05-15 13:57:23", "sender": "Luis Luna", "role": "driver", "label": "DRIVER_REQUEST", "text": "Are you guy are going to charge me the fuel?", "signals": [ "request:fuel_request" ], "is_resolution": false }, { "timestamp": "2026-05-15 13:57:49", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 14:00:24", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "Do I have to take this route cause that take me further.", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-15 14:01:55", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "no", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 14:02:56", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "I understand that this was the source of my confusion, as I was under the impression that I was scheduled to collect a shipment in the vicinity of Houston.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 14:03:12", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "Let me know", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-15 14:07:23", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "give us some time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 14:07:30", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "we will look for load for u", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 14:07:42", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "short time, towards Mcallen,TX", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 14:07:51", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "10-4", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 14:10:00", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:18:26", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "Anything?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:18:34", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "no bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:18:38", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "unfortunately", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:19:36", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "i see nothing towards to Mcallen", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:19:39", "sender": "Luis Luna", "role": "driver", "label": "DRIVER_REQUEST", "text": "How much will you charge for fuel?", "signals": [ "request:fuel_request" ], "is_resolution": false }, { "timestamp": "2026-05-15 15:19:43", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "How Brownsville", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:20:42", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "how far is it from your home", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:20:59", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "248 miles to McAllen", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:21:42", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "you live in McAllen or Brownsville", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:22:05", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "I live in weslaco TX", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:22:18", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "where you drop truck?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:22:26", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "i mean where you go with truck", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:22:35", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "But McAllen and bronsville, is the same distance to where I live", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:22:52", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "I'm thinking in Harlingen, Texas. I don't know the address.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:22:58", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "Let me look it up", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:24:21", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "6920 W Expy 83 Harlingen, TX 78552", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:24:43", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "Thats where am parking the truck", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:25:55", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "how many miles", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:29:23", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "277 miles", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:30:09", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "Can you guys book the parking for me or I have to do it myself?", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-15 15:33:15", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "@Bill_safety pls advise", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:33:46", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "you can bobtail bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:34:07", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "No charge.?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:34:25", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "just asked no fuel charge this time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:34:33", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "Ok, thanks", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0478", "type": "request", "categories": [ "info_request" ], "group_id": "1002534433483", "group_title": "🟢 1329 MAXAMED GULED (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "MAXAMED GULED", "trigger_text": "Iam find can you send me the pick up number please", "trigger_sender": "maxamed guled", "opened_at": "2026-05-15 13:51:06", "last_at": "2026-05-15 17:00:33", "last_signal_at": "2026-05-15 13:51:06", "resolved_at": null, "status": "stale", "duration_hours": 3.16, "message_count": 7, "signal_count": 1, "participants": [ "maxamed guled", "Ryan Clark", "Update Team" ], "timeline": [ { "timestamp": "2026-05-15 13:51:06", "sender": "maxamed guled", "role": "driver", "label": "DRIVER_REQUEST", "text": "Iam find can you send me the pick up number please", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-15 13:53:39", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "They my apartment 2pm they say come back 12pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:55:30", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "okay keep us posted pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 16:20:27", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "maxamed Any news bro?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 16:20:41", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Did you check in?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 17:00:05", "sender": "maxamed guled", "role": "driver", "label": "NONE", "text": "I check in they say they will call me the dock", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 17:00:33", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0477", "type": "request", "categories": [ "home_time" ], "group_id": "1003720681214", "group_title": "🟢 1069 LUIS LUNA HERNANDEZ (COMPANY DRIVER) TBT EXPRESS INC", "driver": "LUIS LUNA HERNANDEZ", "trigger_text": "Ok, go home boxtail? Right?", "trigger_sender": "Luis Luna", "opened_at": "2026-05-15 13:49:54", "last_at": "2026-05-15 13:53:22", "last_signal_at": "2026-05-15 13:49:54", "resolved_at": null, "status": "stale", "duration_hours": 0.06, "message_count": 6, "signal_count": 1, "participants": [ "Luis Luna", "James Specter" ], "timeline": [ { "timestamp": "2026-05-15 13:49:54", "sender": "Luis Luna", "role": "driver", "label": "DRIVER_REQUEST", "text": "Ok, go home boxtail? Right?", "signals": [ "request:home_time" ], "is_resolution": false }, { "timestamp": "2026-05-15 13:50:00", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:50:12", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:50:34", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "Then? Like there is other option?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:52:38", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "no", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:53:22", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0476", "type": "request", "categories": [ "info_request" ], "group_id": "1003720681214", "group_title": "🟢 1069 LUIS LUNA HERNANDEZ (COMPANY DRIVER) TBT EXPRESS INC", "driver": "LUIS LUNA HERNANDEZ", "trigger_text": "Whats the address for drop off location?", "trigger_sender": "Luis Luna", "opened_at": "2026-05-15 13:33:22", "last_at": "2026-05-15 13:49:21", "last_signal_at": "2026-05-15 13:33:22", "resolved_at": null, "status": "stale", "duration_hours": 0.27, "message_count": 31, "signal_count": 1, "participants": [ "Luis Luna", "James Specter", "John Agzam" ], "timeline": [ { "timestamp": "2026-05-15 13:33:22", "sender": "Luis Luna", "role": "driver", "label": "DRIVER_REQUEST", "text": "Whats the address for drop off location?", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-15 13:34:59", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "did u get the trailer?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:35:24", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:35:43", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "we dont need an empty brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:35:46", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "arent u going home?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:36:07", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "Am lost", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:36:16", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "look at here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:36:25", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "470 miles till u go home", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:36:54", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:37:05", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "that's why we dont need an empty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:37:10", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:37:32", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "So why tell me to pick up empty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:37:44", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "I am lost", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:37:49", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "we didnt", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:37:53", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:37:58", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "i told u", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:38:03", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "Here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:39:01", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "Yes 835. Read this message, observe the time, and consider what was communicated.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:39:48", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "bro it is about miles", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:39:55", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "they dont pay for empty miles", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:40:03", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "so thats why James is telling you this", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:40:55", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "Ok, so things changed", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:41:14", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "I got you now James.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:42:29", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "So for we all to be in the right page. i'm gonna drive boxtail to the pickup location?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:44:26", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "what kind of PU location?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:44:44", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "u dont go home today?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:49:04", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "I go straight home", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:49:14", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "then we dont need an empty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:49:16", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "dont take it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:49:20", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "just go home", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:49:21", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "then", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0475", "type": "request", "categories": [ "info_request" ], "group_id": "1003923280974", "group_title": "🎀 1422 CHELSEA BRUNSON (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "CHELSEA BRUNSON", "trigger_text": "Ok. Also can you please send me the miles for these 2 loads? And thank you!", "trigger_sender": "Chelsea Brunson", "opened_at": "2026-05-15 12:38:00", "last_at": "2026-05-15 18:35:59", "last_signal_at": "2026-05-15 12:38:00", "resolved_at": null, "status": "stale", "duration_hours": 5.97, "message_count": 25, "signal_count": 1, "participants": [ "Chelsea Brunson", "Mark", "Benjamin", "Ali", "Scott", "Leo", "Sam PTI", "Update Team" ], "timeline": [ { "timestamp": "2026-05-15 12:38:00", "sender": "Chelsea Brunson", "role": "driver", "label": "DRIVER_REQUEST", "text": "Ok. Also can you please send me the miles for these 2 loads? And thank you!", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-15 12:38:10", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "sure sending it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 12:38:27", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "if u can take a look to your personal message , I texted you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 12:38:28", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:58:07", "sender": "Benjamin", "role": "dispatch", "label": "NONE", "text": "did you find trailer ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 14:02:30", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "called and talked : she is going to check in now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 14:24:20", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Chelsea did you find trailer ma'am ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 14:27:41", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "called and talked : she found trilaer and hooking it up now after that she will send pics", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:07:05", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "any news ma'am?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:09:41", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "called and talked", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:10:47", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "The trailer has been hooked up", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:11:24", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Video and pics of trailer getting sended", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:42:20", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Chelsea hey ma'am need to PU the load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:42:27", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "are you heading to Pu ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:42:38", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "i couldn't reach out to you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:45:01", "sender": "Leo", "role": "dispatch", "label": "NONE", "text": "@Sam_fleeet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:46:58", "sender": "Sam PTI", "role": "dispatch", "label": "NONE", "text": "can we do full PTI with all lights , brakes , tires pressure and docs pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:52:16", "sender": "Sam PTI", "role": "dispatch", "label": "NONE", "text": "here is the example for full PTI and i will be waiting video for both i can not say good for walk around video", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 17:09:45", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "Checked in", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 17:09:51", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "good", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 17:09:55", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "keep us posted pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 17:10:27", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "you are the best", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 17:54:37", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@Sam_fleeet @dean_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 18:35:05", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 18:35:59", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Paperwork also ma'am once you can pls", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0474", "type": "request", "categories": [ "info_request" ], "group_id": "1003865384525", "group_title": "817T TARSIS NDAYISHIMIYE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": null, "trigger_text": "Need confirmation number", "trigger_sender": "Tarsis Ndayishimiye", "opened_at": "2026-05-15 12:34:22", "last_at": "2026-05-15 17:16:09", "last_signal_at": "2026-05-15 12:34:22", "resolved_at": null, "status": "stale", "duration_hours": 4.7, "message_count": 19, "signal_count": 1, "participants": [ "Tarsis Ndayishimiye", "Marcus", "Dustin W", "Delroy" ], "timeline": [ { "timestamp": "2026-05-15 12:34:22", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Need confirmation number", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-15 13:04:02", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "Tarsis did you get dock?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:52:16", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "called no answer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:52:27", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "Tarsis getting unloaded?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:55:06", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Got dock now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:55:12", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Door 13", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:56:11", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:12:16", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Empty now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:13:09", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "Load # 143635488 has been completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-15 15:13:11", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "Broker informed", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:38:24", "sender": "Dustin W", "role": "dispatch", "label": "NONE", "text": "ETA to pick up ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:38:54", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "On-site", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:48:17", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #1054 Amount: For a Full Tank Address: 10700 U.S. Hwy 183 N. Buda , TX 78610 Interstate: Hwy 183 & Hwy 21 Distance: 226 miles Map link: https://www.google.com/m", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-15 15:48:30", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Tarsis lets refuel at this pilot after PU brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:50:33", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Door 9", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 15:50:46", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 17:11:02", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "send seal and freight picture", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 17:16:05", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "Load # 9401880 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-15 17:16:09", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0473", "type": "request", "categories": [ "contact_request" ], "group_id": "1003720681214", "group_title": "🟢 1069 LUIS LUNA HERNANDEZ (COMPANY DRIVER) TBT EXPRESS INC", "driver": "LUIS LUNA HERNANDEZ", "trigger_text": "Good morning, @John_Agzam. Whenever you are settled in, give me a call.", "trigger_sender": "Luis Luna", "opened_at": "2026-05-15 11:33:17", "last_at": "2026-05-15 13:32:12", "last_signal_at": "2026-05-15 11:33:17", "resolved_at": null, "status": "stale", "duration_hours": 1.98, "message_count": 18, "signal_count": 1, "participants": [ "Luis Luna", "John Agzam", "James Specter" ], "timeline": [ { "timestamp": "2026-05-15 11:33:17", "sender": "Luis Luna", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good morning, @John_Agzam. Whenever you are settled in, give me a call.", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-15 11:57:13", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "I am calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 12:02:04", "sender": "John Agzam", "role": "dispatch", "label": "NONE", "text": "Called Facility gave him an empty address i asked him to send it to the group and we will make sure with broker then he will go home", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 12:20:43", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "g2g", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 12:25:26", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "To that address?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 12:25:40", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 12:25:48", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "10-4", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 12:25:57", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "After PTI", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 12:30:05", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "noted,ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:03:49", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "How far is the drop-off location?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:04:04", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "These trailer are missing dot docs", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:04:14", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:04:50", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "far", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:05:00", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "155 mi", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:05:09", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "it is ok brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:05:16", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "we dont need an empty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:07:10", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "10-4", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 13:32:12", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "Video is slow to upload", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0472", "type": "request", "categories": [ "permission_request" ], "group_id": "1002953656652", "group_title": "🟢 1198 JUMAHA ALTREFI (COMPANY DRIVER) – TBT EXPRESS INC", "driver": "JUMAHA ALTREFI", "trigger_text": "What should I do about this still have 2 hours", "trigger_sender": "Altrefi Jumaha", "opened_at": "2026-05-15 10:20:10", "last_at": "2026-05-15 14:25:04", "last_signal_at": "2026-05-15 10:20:10", "resolved_at": null, "status": "stale", "duration_hours": 4.08, "message_count": 3, "signal_count": 1, "participants": [ "Altrefi Jumaha", "Austin Pattinson", "Davron" ], "timeline": [ { "timestamp": "2026-05-15 10:20:10", "sender": "Altrefi Jumaha", "role": "driver", "label": "DRIVER_REQUEST", "text": "What should I do about this still have 2 hours", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-15 10:20:36", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 14:25:04", "sender": "Davron", "role": "dispatch", "label": "NONE", "text": "the driver returned tablet and fuel card @Fel1x_acc @JORDAN_ACC @OscarAcc", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0471", "type": "request", "categories": [ "eld_request" ], "group_id": "1003949659199", "group_title": "🟡 1411 FRESENAI HAILESELASSIE (COMPANY DRIVER) BUCKEYE TRUCKS", "driver": "FRESENAI HAILESELASSIE", "trigger_text": "I need more hours", "trigger_sender": "Fresenai Haileselassie", "opened_at": "2026-05-15 04:29:50", "last_at": "2026-05-15 05:29:35", "last_signal_at": "2026-05-15 04:29:50", "resolved_at": null, "status": "stale", "duration_hours": 1.0, "message_count": 4, "signal_count": 1, "participants": [ "Fresenai Haileselassie", "Nolan Hunt", "Stanley Hayes" ], "timeline": [ { "timestamp": "2026-05-15 04:29:50", "sender": "Fresenai Haileselassie", "role": "driver", "label": "DRIVER_REQUEST", "text": "I need more hours", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-15 04:30:11", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 04:32:26", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "should be done", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 05:29:35", "sender": "Stanley Hayes", "role": "dispatch", "label": "NONE", "text": "you can keep rolling till nearest truck stop Fresenai", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0470", "type": "request", "categories": [ "eld_request" ], "group_id": "1003946850737", "group_title": "🟢 1373 PETERLY JULSAINT (COMPANY DRIVER) TBT EXPRESS INC", "driver": "PETERLY JULSAINT", "trigger_text": "talked , he will start driving at 4:00 am , we will add hours to him and he said he will be on time", "trigger_sender": "Alan Williams", "opened_at": "2026-05-15 02:09:26", "last_at": "2026-05-15 02:09:26", "last_signal_at": "2026-05-15 02:09:26", "resolved_at": null, "status": "stale", "duration_hours": 0.0, "message_count": 1, "signal_count": 1, "participants": [ "Alan Williams" ], "timeline": [ { "timestamp": "2026-05-15 02:09:26", "sender": "Alan Williams", "role": "staff_relay", "label": "DRIVER_REQUEST", "text": "talked , he will start driving at 4:00 am , we will add hours to him and he said he will be on time", "signals": [ "request:eld_request", "staff_relay" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0469", "type": "request", "categories": [ "eld_request" ], "group_id": "1003682147308", "group_title": "🟢 1297 PATRICK LIBATA (COMPANY DRIVER) TBT EXPRESS", "driver": "PATRICK LIBATA", "trigger_text": "Need hours", "trigger_sender": "Patrick Libata Samba", "opened_at": "2026-05-15 02:07:39", "last_at": "2026-05-15 05:51:23", "last_signal_at": "2026-05-15 02:07:39", "resolved_at": "2026-05-15 05:51:23", "status": "resolved", "duration_hours": 3.73, "message_count": 9, "signal_count": 1, "participants": [ "Patrick Libata Samba", "Alan Williams", "Garry" ], "timeline": [ { "timestamp": "2026-05-15 02:07:39", "sender": "Patrick Libata Samba", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need hours", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-15 02:10:37", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:17:55", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "talked , he will get some rest as of now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 03:14:59", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Load# 2244639 Update Status : Stopped Miles left : 397", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-15 05:42:00", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "Load# 2244639 Update Status : Stopped Miles left to the receiver: 397 Location: 2871 Sweetwater Dr, Brecksville, OH 44141, USA", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-15 05:48:41", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "Good morning brother Patrick", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 05:48:52", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "Can you please start rolling?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 05:51:08", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "called no response", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 05:51:23", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "boss man you are gtg now", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0468", "type": "request", "categories": [ "permission_request" ], "group_id": "1003720681214", "group_title": "🟢 1069 LUIS LUNA HERNANDEZ (COMPANY DRIVER) TBT EXPRESS INC", "driver": "LUIS LUNA HERNANDEZ", "trigger_text": "Can I use whatever time I have left? then post trip and use PC. I will let you know", "trigger_sender": "Luis Luna", "opened_at": "2026-05-15 01:25:01", "last_at": "2026-05-15 02:18:28", "last_signal_at": "2026-05-15 01:25:01", "resolved_at": null, "status": "stale", "duration_hours": 0.89, "message_count": 16, "signal_count": 1, "participants": [ "Luis Luna", "Support team", "Alan Williams" ], "timeline": [ { "timestamp": "2026-05-15 01:25:01", "sender": "Luis Luna", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can I use whatever time I have left? then post trip and use PC. I will let you know", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-15 01:25:42", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "you have overall 2 hour to drive brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 01:25:55", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "then we will put you PC", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 01:26:09", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "10-4", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 01:26:30", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "Yes, cause I don't know how long I will take here.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 01:28:45", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "brother after delivery can u take rest at the truck stop, we are looking for a short mile load towards your home", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 01:32:45", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "10-4", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 01:32:49", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "Thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:14:05", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "G2g?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:16:24", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "did you find empty ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:16:47", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "They have empties, but you didn't tell me anything about getting one.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:17:07", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "Do you?\\nWant me to get one", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:17:17", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "yes please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:17:27", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "we might use it for next load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:18:15", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "I'm gonna need to check out and then check back in", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:18:28", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "You should have told me to pick up an empty", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0467", "type": "request", "categories": [ "parking_request" ], "group_id": "1003720681214", "group_title": "🟢 1069 LUIS LUNA HERNANDEZ (COMPANY DRIVER) TBT EXPRESS INC", "driver": "LUIS LUNA HERNANDEZ", "trigger_text": "Going to need parking after dropping this load off", "trigger_sender": "Luis Luna", "opened_at": "2026-05-15 00:07:56", "last_at": "2026-05-15 02:42:30", "last_signal_at": "2026-05-15 02:18:37", "resolved_at": null, "status": "stale", "duration_hours": 2.58, "message_count": 26, "signal_count": 2, "participants": [ "Luis Luna", "Support team", "Fredo Peterson", "Choyxona №2", "Alan Williams" ], "timeline": [ { "timestamp": "2026-05-15 00:07:56", "sender": "Luis Luna", "role": "driver", "label": "DRIVER_REQUEST", "text": "Going to need parking after dropping this load off", "signals": [ "request:parking_request" ], "is_resolution": false }, { "timestamp": "2026-05-15 00:08:19", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "Am only going to have like less then 30 mins", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 00:09:14", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@fredosamsara", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 00:10:20", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "Less then 20 mins not 30", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 00:12:05", "sender": "Fredo Peterson", "role": "dispatch", "label": "NONE", "text": "checking nearby DEL address", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 00:14:35", "sender": "Fredo Peterson", "role": "dispatch", "label": "NONE", "text": "next to facility, pls check this truck stop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 01:15:57", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "Can I run the truck on pc?", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-15 01:16:05", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "Just to reach the t a", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 01:16:48", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 01:17:07", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "after delivery u mean?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 01:17:20", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "Y", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 01:18:30", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 01:18:35", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 01:18:36", "sender": "Choyxona №2", "role": "dispatch", "label": "NONE", "text": "if u bobtail", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 01:18:39", "sender": "Choyxona №2", "role": "dispatch", "label": "NONE", "text": "u can use", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 01:18:50", "sender": "Choyxona №2", "role": "dispatch", "label": "NONE", "text": "only for 30-40 mi", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 01:23:23", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "Ok cause am here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:18:37", "sender": "Luis Luna", "role": "driver", "label": "DRIVER_REQUEST", "text": "And then i'm gonna struggle to find parking", "signals": [ "request:parking_request" ], "is_resolution": false }, { "timestamp": "2026-05-15 02:19:07", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "I'll\\nPick it up in the morning.I'm not gonna get a violation", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:19:58", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:20:00", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "Here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:20:13", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "you can go to truck stop as of now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:20:38", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "we sent already location for parking nearby", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:27:43", "sender": "Luis Luna", "role": "driver", "label": "NONE", "text": "Please confirm whether a trailer requires retrieval from the drop-off location, as the designated pickup address differs.", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-15 02:30:19", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "did receiver give you this address for empty trailer to pick up ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:42:30", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "talked , they gave this location for empty trailer", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0466", "type": "request", "categories": [ "info_request" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "Can you find something that’s graded toward my load", "trigger_sender": "mario santos", "opened_at": "2026-05-14 23:40:13", "last_at": "2026-05-15 03:45:24", "last_signal_at": "2026-05-14 23:40:13", "resolved_at": null, "status": "stale", "duration_hours": 4.09, "message_count": 13, "signal_count": 1, "participants": [ "mario santos", "James", "Eddie Johnson" ], "timeline": [ { "timestamp": "2026-05-14 23:40:13", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you find something that’s graded toward my load", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-14 23:55:15", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #1490 Amount: For a Full Tank Address: 7720 TN-222 Mason , TN 38069 Interstate: I-40, Exit 42 Distance: 157 miles Map link: https://www.google.com/maps/search/?a", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-14 23:55:26", "sender": "James", "role": "dispatch", "label": "NONE", "text": "@RioDogg lets refuel at this pilot AFTER PU brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 00:30:13", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Tun on fuel card", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 00:30:21", "sender": "James", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 00:30:32", "sender": "James", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 03:40:31", "sender": "Eddie Johnson", "role": "dispatch", "label": "NONE", "text": "Update on the load # 361285 Loc:Batesville, Mississippi 38606 Sts: Stopped 33 mi to PU", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-15 03:41:24", "sender": "Eddie Johnson", "role": "dispatch", "label": "NONE", "text": "Talked to ELD, driver need to wait for 9 hours 11 min to have new driving hours", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 03:41:59", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "There’s no where to park at the pick up so stoped at trucks stop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 03:42:40", "sender": "Eddie Johnson", "role": "dispatch", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 03:42:55", "sender": "Eddie Johnson", "role": "dispatch", "label": "NONE", "text": "after resting by ELD time you can go to PU", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 03:43:07", "sender": "Eddie Johnson", "role": "dispatch", "label": "NONE", "text": "after 9 hours 10 min", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 03:45:24", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊🧊", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0465", "type": "request", "categories": [ "info_request" ], "group_id": "1003615753745", "group_title": "🟢 1215 RAJAB HASSAN (COMPANY DRIVER) – TBT EXPRESS INC", "driver": "RAJAB HASSAN", "trigger_text": "Hello I need appointment number start with 11", "trigger_sender": "Rajab Hassan", "opened_at": "2026-05-14 22:24:27", "last_at": "2026-05-15 08:02:35", "last_signal_at": "2026-05-15 05:04:23", "resolved_at": null, "status": "stale", "duration_hours": 9.64, "message_count": 31, "signal_count": 2, "participants": [ "Rajab Hassan", "Support team", "Delroy", "Alan Williams", "Austin Pattinson", "Garry" ], "timeline": [ { "timestamp": "2026-05-14 22:24:27", "sender": "Rajab Hassan", "role": "driver", "label": "DRIVER_REQUEST", "text": "Hello I need appointment number start with 11", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-14 22:24:33", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 22:24:53", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "172643019999", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 22:25:19", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "could u check this one", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 22:52:45", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Dealer #898 Amount: For a Full Tank Address: 918 West Atlantic Emporia , VA 23847 Interstate: I-95, Exit 11 (Hwy 58) Distance: 218 miles Map link: https://www.google.com/maps/", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-14 22:52:54", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Rajab lets refuel there after next PU brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 22:55:19", "sender": "Rajab Hassan", "role": "driver", "label": "NONE", "text": "Okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 23:03:45", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "brother all good at the shipper?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 23:15:34", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Brother did you get dock at least ? Rajab", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 00:02:46", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "talked , he got dock already", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 00:20:30", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "any news brother ? Rajab", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 00:21:12", "sender": "Rajab Hassan", "role": "driver", "label": "NONE", "text": "They still working on it.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 00:22:03", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "copy that", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 00:22:12", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "pls keep us posted", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 01:22:33", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "talked: it is still being unloaded, no ETA available", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 01:24:12", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "talked: it is still being unloaded, no ETA available, driver informed that even though he will pick up the next load, he will not roll at night, he is on the road since 6am in the morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 03:57:03", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "Good evening brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 03:57:04", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 04:10:14", "sender": "Rajab Hassan", "role": "driver", "label": "NONE", "text": "Hello, is good to pickup the next load?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 04:10:35", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 05:04:23", "sender": "Rajab Hassan", "role": "driver", "label": "DRIVER_REQUEST", "text": "I need pickup number", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-15 05:04:35", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "PU#  PC2605120143", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 05:09:59", "sender": "Rajab Hassan", "role": "driver", "label": "NONE", "text": "This not working. Do have one start with 100", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 05:10:07", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 05:11:27", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "PO -ORDER [phone]", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 05:11:40", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "pls check with this one and let me know", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 05:11:55", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "R7514858", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 05:31:11", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "talked : checked in , waiting for a phone call to get a dock door", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 06:57:32", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "any news ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 07:50:00", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 08:02:35", "sender": "Austin Pattinson", "role": "office", "label": "NONE", "text": "talked : driver will have a rest now till 10 AM then will start rolling", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0464", "type": "request", "categories": [ "permission_request" ], "group_id": "1003663497514", "group_title": "🟢 1178 DARREN SAINT LOUIS (COMPANY DRIVER) TBT EXPRESS", "driver": "DARREN SAINT LOUIS", "trigger_text": "Can I go now", "trigger_sender": "Darren Saint Louis", "opened_at": "2026-05-14 22:20:27", "last_at": "2026-05-14 22:21:07", "last_signal_at": "2026-05-14 22:20:27", "resolved_at": "2026-05-14 22:21:07", "status": "resolved", "duration_hours": 0.01, "message_count": 4, "signal_count": 1, "participants": [ "Darren Saint Louis", "Alan Williams" ], "timeline": [ { "timestamp": "2026-05-14 22:20:27", "sender": "Darren Saint Louis", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can I go now", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-14 22:20:43", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "yes we should be good", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 22:20:50", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "@Ethan_td", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 22:21:07", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "they have fixed tire issue and trailer should be fine", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0463", "type": "request", "categories": [ "pay_request" ], "group_id": "1003751791410", "group_title": "🎀 1052 CANDICE BREWER (COMPANY DRIVER) ROBERTSON TRUCK", "driver": "CANDICE BREWER", "trigger_text": "Can you activate my fuel card only 40 gallons", "trigger_sender": "Candice Brewer", "opened_at": "2026-05-14 22:09:57", "last_at": "2026-05-15 18:53:30", "last_signal_at": "2026-05-15 18:14:35", "resolved_at": null, "status": "stale", "duration_hours": 20.73, "message_count": 18, "signal_count": 2, "participants": [ "Candice Brewer", "Samuel ⛟", "Delroy", "James", "Kevin ⛟", "cαmíllα" ], "timeline": [ { "timestamp": "2026-05-14 22:09:57", "sender": "Candice Brewer", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you activate my fuel card only 40 gallons", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-14 22:10:05", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "@delroy_diesel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 22:11:37", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 00:28:54", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "Load 143648666 Rolling Location 7875 KY-36, Sanders, KY 41083 926 mi away from DEL", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 00:59:23", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #366 Amount: For a Full Tank Address: 30 Sand Pebble Road Jackson , TN 38305 Interstate: I-40, Exit 85 Distance: 317 miles Map link: https://www.google.com/maps/", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-15 00:59:31", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Candice lets refuel at this pilot ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 18:14:35", "sender": "Candice Brewer", "role": "driver", "label": "DRIVER_REQUEST", "text": "Hello can you activate my fuel card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-15 18:14:45", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "@Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 18:14:58", "sender": "James", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 18:15:11", "sender": "James", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 18:26:37", "sender": "cαmíllα", "role": "dispatch", "label": "NONE", "text": "Candice ETA ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 18:26:41", "sender": "cαmíllα", "role": "dispatch", "label": "NONE", "text": "TOMORROW OR SUNDAY?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 18:26:48", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "Early in the morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 18:26:48", "sender": "cαmíllα", "role": "dispatch", "label": "NONE", "text": "I need to prebook next loads", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 18:26:52", "sender": "cαmíllα", "role": "dispatch", "label": "NONE", "text": "tomorrow?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 18:28:21", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 18:28:44", "sender": "cαmíllα", "role": "dispatch", "label": "NONE", "text": "okok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 18:53:30", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "Update for load # 143648666 Status Stopped Loc: 30 Sand Pebble Drive, Jackson, TN 38305, USA Miles left: 580", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0462", "type": "request", "categories": [ "info_request" ], "group_id": "1003183860882", "group_title": "🟡 749 KLEIBER FARIAS - (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "KLEIBER FARIAS", "trigger_text": "Can you find one near from this address pls", "trigger_sender": "Kleiber Farias", "opened_at": "2026-05-14 22:05:51", "last_at": "2026-05-14 23:14:59", "last_signal_at": "2026-05-14 22:05:51", "resolved_at": null, "status": "stale", "duration_hours": 1.15, "message_count": 8, "signal_count": 1, "participants": [ "Kleiber Farias", "Stanley Hayes", "Ali" ], "timeline": [ { "timestamp": "2026-05-14 22:05:51", "sender": "Kleiber Farias", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you find one near from this address pls", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-14 22:06:06", "sender": "Stanley Hayes", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 22:20:40", "sender": "Stanley Hayes", "role": "dispatch", "label": "NONE", "text": "Kleiber", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 22:21:15", "sender": "Kleiber Farias", "role": "driver", "label": "NONE", "text": "Checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 22:57:43", "sender": "Stanley Hayes", "role": "dispatch", "label": "NONE", "text": "any news", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 22:59:44", "sender": "Kleiber Farias", "role": "driver", "label": "NONE", "text": "Hold on", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 23:14:43", "sender": "Kleiber Farias", "role": "driver", "label": "NONE", "text": "Ok let’s do it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 23:14:59", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Stanleysamsara", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0461", "type": "request", "categories": [ "pay_request" ], "group_id": "1003682147308", "group_title": "🟢 1297 PATRICK LIBATA (COMPANY DRIVER) TBT EXPRESS", "driver": "PATRICK LIBATA", "trigger_text": "Can activate the card?", "trigger_sender": "Patrick Libata Samba", "opened_at": "2026-05-14 21:51:23", "last_at": "2026-05-15 00:12:27", "last_signal_at": "2026-05-14 21:51:23", "resolved_at": null, "status": "stale", "duration_hours": 2.35, "message_count": 7, "signal_count": 1, "participants": [ "Patrick Libata Samba", "Alan Williams", "James" ], "timeline": [ { "timestamp": "2026-05-14 21:51:23", "sender": "Patrick Libata Samba", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can activate the card?", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-14 21:52:19", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 21:53:04", "sender": "James", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 21:53:59", "sender": "James", "role": "dispatch", "label": "NONE", "text": "active for 35 gallons", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 21:54:07", "sender": "James", "role": "dispatch", "label": "NONE", "text": "please refuel 35 gallons", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 00:12:23", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #011 Amount: For a Full Tank Address: 10920 Market Street North Lima , OH 44452 Interstate: I-76, Exit 232 Distance: 45 miles Map link: https://www.google.com/ma", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-15 00:12:27", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Patrick lets refuel here brother", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0460", "type": "request", "categories": [ "pay_request" ], "group_id": "1003954525017", "group_title": "🟢 1257 JARIOUS PAGE QUANDT (COMPANY DRIVER) TBT EXPRESS", "driver": "JARIOUS PAGE QUANDT", "trigger_text": "At fuel stop. Activate card please?", "trigger_sender": "Jay Jay", "opened_at": "2026-05-14 20:44:29", "last_at": "2026-05-15 06:22:44", "last_signal_at": "2026-05-15 02:00:57", "resolved_at": null, "status": "stale", "duration_hours": 9.64, "message_count": 35, "signal_count": 2, "participants": [ "Jay Jay", "Support team", "Delroy", "Alan Williams", "James", "Garry" ], "timeline": [ { "timestamp": "2026-05-14 20:44:29", "sender": "Jay Jay", "role": "unknown", "label": "DRIVER_REQUEST", "text": "At fuel stop. Activate card please?", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-14 20:45:28", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@delroy_diesel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 20:45:35", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 20:46:10", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "Ok thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 20:49:49", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "I get def too?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 20:50:51", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Tony_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 20:53:22", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "It’s asking for my birthday and it’s coming up wrong", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 21:03:18", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "Hello I’m unable to fuel. It’s not taking my birthday. I am unsure if I can pump def as well.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 21:04:01", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "My birthday in June 10, 1992", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 21:05:20", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "@martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 21:16:45", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "hello, this is taking a lot of time. I only have about 30 min of spare time before I have to find a different less likely parking spot tonight", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 21:17:18", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@delroy_diesel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 21:17:31", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 21:17:53", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Jamesfuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 21:19:03", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 21:20:28", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "ihave just changed your PIN to 10061992", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 21:20:55", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "its ready, please try again", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 21:21:00", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "Ok I’ll try now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 21:21:29", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "Get def too?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 21:21:49", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 21:21:55", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 21:21:56", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "06101992 you better use this", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 21:22:59", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "Ok Im next up", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 21:24:25", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "It’s 10061992", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 22:58:45", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 22:58:53", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Jay next time, please use this", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 23:00:12", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #913 Amount: For a Full Tank Address: 3231 Adventureland Drive Altoona , IA 50009 Interstate: I-80, US 65, Exit 142 Distance: 196 miles Map link: https://www.google.com/ma", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-14 23:00:20", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Jay lets refuel at this pilot brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:00:57", "sender": "Jay Jay", "role": "unknown", "label": "DRIVER_REQUEST", "text": "At location to fuel. Please activate card.", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-15 02:03:07", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@delroy_diesel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:04:25", "sender": "James", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:04:39", "sender": "James", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:04:52", "sender": "Jay Jay", "role": "unknown", "label": "NONE", "text": "Ok thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 04:00:53", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "@Sam_fleeet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 06:22:44", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "Load# 22332 Update Status : Stopped Miles left to the receiver: 92 Location: CAT Scale, 7005 N Chestnut St, Avoca, IA 51521, United States", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0459", "type": "request", "categories": [ "info_request" ], "group_id": "1003918396528", "group_title": "🎀 1412 DANIELLA PASCAL (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "DANIELLA PASCAL", "trigger_text": "I'm going to nearby Pilot for my break. You can send a mobile to come fix tandem issue", "trigger_sender": "Danie", "opened_at": "2026-05-14 18:09:52", "last_at": "2026-05-14 18:19:23", "last_signal_at": "2026-05-14 18:09:52", "resolved_at": null, "status": "stale", "duration_hours": 0.16, "message_count": 6, "signal_count": 1, "participants": [ "Danie", "Kevin ⛟", "Leo", "Richard_fleet" ], "timeline": [ { "timestamp": "2026-05-14 18:09:52", "sender": "Danie", "role": "unknown", "label": "DRIVER_REQUEST", "text": "I'm going to nearby Pilot for my break. You can send a mobile to come fix tandem issue", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-14 18:10:00", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "Load# 23012957 has been completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-14 18:14:52", "sender": "Leo", "role": "dispatch", "label": "NONE", "text": "579 + tr # 3782 hooked @richard_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 18:16:15", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "Ma'am can you send the video please ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 18:18:44", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Richard check group chat I already sent the video", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 18:19:23", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Scroll up your screen you'll see everything Stop being a pain in my ass", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0458", "type": "request", "categories": [ "info_request" ], "group_id": "1003530222198", "group_title": "🔴 1068 CARLO LEBRUN (COMPANY DRIVER) TBT EXPRESS", "driver": "CARLO LEBRUN", "trigger_text": "Send me the pu number start 889...", "trigger_sender": "carlo Lebrun", "opened_at": "2026-05-14 17:42:04", "last_at": "2026-05-15 18:32:46", "last_signal_at": "2026-05-15 17:00:53", "resolved_at": null, "status": "stale", "duration_hours": 24.84, "message_count": 39, "signal_count": 3, "participants": [ "carlo Lebrun", "Support team", "Alan Williams", "Mark" ], "timeline": [ { "timestamp": "2026-05-14 17:42:04", "sender": "carlo Lebrun", "role": "driver", "label": "DRIVER_REQUEST", "text": "Send me the pu number start 889...", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-14 17:42:30", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 18:06:40", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "You asked me for another PO number because another driver took my load.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 18:07:17", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "so there is no load for us now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 18:12:21", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "They told me there’s another load going to the same address, but they’re asking me for another PO number.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 18:13:38", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "lemme ask the broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 18:30:53", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "carlo", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 18:32:25", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "Which name", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-14 18:33:32", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "name of the personal", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 18:33:36", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "that telling you that", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 18:36:07", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "Let me ask him", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 18:36:32", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "Deonta", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 18:37:05", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "[phone] that's phone number call him", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 18:40:09", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "per broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 18:40:35", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "What does that mean", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 18:40:52", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "they will let us know what to do soon", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 19:43:07", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "Any news", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 19:43:13", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "not yet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 20:39:15", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "broker still checking brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 20:39:34", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "Let me know", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-14 22:02:06", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "Hello", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 22:02:28", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "still no news brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 22:03:39", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "I'm going to the truck stop to take 🚿 shower", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 22:03:51", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "got you boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 22:05:27", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 22:27:17", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "carlo brother you can leave the trailer at the shipper", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 22:32:27", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Load# 7PS1457 cancelled Rolled 73 miles", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-14 22:42:14", "sender": "carlo Lebrun", "role": "driver", "label": "DRIVER_REQUEST", "text": "Drop it send me the il address", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-14 22:44:06", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "18256 NW Frontage Rd, Joliet, IL 60404, USA", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 22:45:17", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "you dropped this trailer at yard , this should be picked up and we need to complete load tomorrow morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 22:46:16", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "I know I'm bobtail now to go to Illinois to pickup the trailer load right", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 22:46:44", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "correct", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 22:47:00", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "Okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 17:00:53", "sender": "carlo Lebrun", "role": "driver", "label": "DRIVER_REQUEST", "text": "Send me the pu number start 17....", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-15 17:01:05", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "lmc\\", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 17:06:27", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "96722189 / 1721813", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 17:08:23", "sender": "carlo Lebrun", "role": "driver", "label": "NONE", "text": "Check-in but they will call me to get the dock", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 17:09:03", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "ok let us know pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 18:32:46", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Any news carlo ?", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0457", "type": "request", "categories": [ "pay_request" ], "group_id": "1003663497514", "group_title": "🟢 1178 DARREN SAINT LOUIS (COMPANY DRIVER) TBT EXPRESS", "driver": "DARREN SAINT LOUIS", "trigger_text": "They don't reimburse for waiting to fix the tire", "trigger_sender": "Darren Saint Louis", "opened_at": "2026-05-14 17:02:14", "last_at": "2026-05-14 17:12:13", "last_signal_at": "2026-05-14 17:02:14", "resolved_at": "2026-05-14 17:12:13", "status": "resolved", "duration_hours": 0.17, "message_count": 15, "signal_count": 1, "participants": [ "Darren Saint Louis", "Felix", "Support team" ], "timeline": [ { "timestamp": "2026-05-14 17:02:14", "sender": "Darren Saint Louis", "role": "driver", "label": "DRIVER_REQUEST", "text": "They don't reimburse for waiting to fix the tire", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-14 17:02:39", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "I'm not going to do your opinion", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 17:02:54", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "firstly send us that trailer pictures", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 17:03:04", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "we will check it if we can roll with that tires", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 17:03:06", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Every load you guys mess up my weeks", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 17:03:39", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "They miss ta trunk", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 17:03:59", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Hang on I'll send you pics", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 17:08:25", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "This one trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 17:08:42", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "I will send the next one", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 17:08:48", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "k", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 17:10:53", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "That's the second trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 17:11:27", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "You guys waste my time and all occasions", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 17:11:40", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "I told you they all bad", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 17:11:51", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "ok the trailer number best of the m?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 17:12:13", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Both of them have multiple tires needed to be replaced", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0456", "type": "request", "categories": [ "permission_request" ], "group_id": "1003663497514", "group_title": "🟢 1178 DARREN SAINT LOUIS (COMPANY DRIVER) TBT EXPRESS", "driver": "DARREN SAINT LOUIS", "trigger_text": "What should I do", "trigger_sender": "Darren Saint Louis", "opened_at": "2026-05-14 16:32:23", "last_at": "2026-05-14 16:34:32", "last_signal_at": "2026-05-14 16:32:23", "resolved_at": "2026-05-14 16:34:32", "status": "resolved", "duration_hours": 0.04, "message_count": 4, "signal_count": 1, "participants": [ "Darren Saint Louis", "Felix" ], "timeline": [ { "timestamp": "2026-05-14 16:32:23", "sender": "Darren Saint Louis", "role": "driver", "label": "DRIVER_REQUEST", "text": "What should I do", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-14 16:32:36", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "lemme check with the broker about other empty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 16:32:49", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "do they have empty at all ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 16:34:32", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "They had only two but both had tires that needed to be replaced", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0455", "type": "request", "categories": [ "home_time" ], "group_id": "1003443235257", "group_title": "🎀 852 CHERRICA CALIXTE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "CHERRICA CALIXTE", "trigger_text": "Remember hometime is on the 20th last load delivery in IL on 19th", "trigger_sender": "C C", "opened_at": "2026-05-14 16:28:47", "last_at": "2026-05-14 21:44:33", "last_signal_at": "2026-05-14 16:28:47", "resolved_at": null, "status": "stale", "duration_hours": 5.26, "message_count": 10, "signal_count": 1, "participants": [ "C C", "Andy Allen", "Mary Watson", "Brandon Adams" ], "timeline": [ { "timestamp": "2026-05-14 16:28:47", "sender": "C C", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Remember hometime is on the 20th last load delivery in IL on 19th", "signals": [ "request:home_time" ], "is_resolution": false }, { "timestamp": "2026-05-14 17:18:08", "sender": "Andy Allen", "role": "unknown", "label": "NONE", "text": "Load # 1076905 PU # ALG260515-03 Pick up: 05/14 ASAP Note: Live loading The Dingley Press 40 Westminster St LEWISTON ME 04240 Delivery: 05/15 08:00 - 09:00 Note: Live unloading ALG 303 Butterf", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-14 17:18:14", "sender": "Andy Allen", "role": "unknown", "label": "NONE", "text": "@Cherricalixte Here is full details", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 17:39:11", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "#Update Status: rolling 22 miles away from the shipper", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-14 18:14:07", "sender": "C C", "role": "unknown", "label": "NONE", "text": "Checked in dock 2", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 19:22:16", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 19:23:54", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "need to scale the load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 19:23:57", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Load # 1076905 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-14 19:28:22", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 21:44:33", "sender": "Brandon Adams", "role": "dispatch", "label": "NONE", "text": "Update for the load# Load # 1076905 Status: rolling Current location: 141 Frasier Ln, Tewksbury, MA 01876 403 miles left to the delivery.", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0454", "type": "request", "categories": [ "contact_request" ], "group_id": "1002710283691", "group_title": "🟢 1148 MARIO RENE (COMPANY DRIVER) - TBT EXPRESS INC", "driver": "MARIO RENE", "trigger_text": "Call me please", "trigger_sender": "Apologies 💴💵💶💷💳💸✈️🚁", "opened_at": "2026-05-14 16:01:32", "last_at": "2026-05-14 16:34:14", "last_signal_at": "2026-05-14 16:01:32", "resolved_at": "2026-05-14 16:34:14", "status": "resolved", "duration_hours": 0.55, "message_count": 9, "signal_count": 1, "participants": [ "Apologies 💴💵💶💷💳💸✈️🚁", "James Specter", "Ali fleet" ], "timeline": [ { "timestamp": "2026-05-14 16:01:32", "sender": "Apologies 💴💵💶💷💳💸✈️🚁", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Call me please", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-14 16:02:10", "sender": "Apologies 💴💵💶💷💳💸✈️🚁", "role": "unknown", "label": "NONE", "text": "The mechanic want to talk to you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 16:02:21", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@fleet_al1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 16:03:17", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "sure", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 16:05:17", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "they will replace the oil pressure senosr", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 16:06:48", "sender": "Apologies 💴💵💶💷💳💸✈️🚁", "role": "unknown", "label": "NONE", "text": "Call this mechanic in his phone. He ask", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 16:07:04", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@fleet_al1 call, pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 16:07:24", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "sure", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 16:34:14", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "talked replaced the sensor, but oil pressure is still low. We will tow it to IL and diagnose further to avoid engine damage. load needs to be recovered @specterjames", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0453", "type": "request", "categories": [ "load_request" ], "group_id": "1003530222198", "group_title": "🔴 1068 CARLO LEBRUN (COMPANY DRIVER) TBT EXPRESS", "driver": "CARLO LEBRUN", "trigger_text": "Ready for next load", "trigger_sender": "carlo Lebrun", "opened_at": "2026-05-14 15:49:07", "last_at": "2026-05-14 16:43:18", "last_signal_at": "2026-05-14 15:49:07", "resolved_at": null, "status": "stale", "duration_hours": 0.9, "message_count": 10, "signal_count": 1, "participants": [ "carlo Lebrun", "James Specter", "Support team", "Mark", "Sam PTI" ], "timeline": [ { "timestamp": "2026-05-14 15:49:07", "sender": "carlo Lebrun", "role": "driver", "label": "DRIVER_REQUEST", "text": "Ready for next load", "signals": [ "request:load_request" ], "is_resolution": false }, { "timestamp": "2026-05-14 15:49:13", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@Sam_fleeet check, pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:49:58", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "send the video of the trailer that you are picking up brother pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:56:33", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Sam_fleeet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 16:09:34", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "JB hunt Load# 7PS1457 Pickup # 10001807059-3803 ============ PU Location : General Mills Gmkc 2917 Guinotte Kansas City, MO 64120 05/14/2026 01:00 -13:00 ⚠️ Live/Live ============ 1-DEL Location", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 16:09:37", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "carlo", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 16:09:38", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "Next load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 16:13:04", "sender": "Sam PTI", "role": "dispatch", "label": "NONE", "text": "looks good brother can you check brakes and docs", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 16:43:13", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "carlo", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 16:43:18", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "What is your ETA to PU ?", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0452", "type": "request", "categories": [ "info_request" ], "group_id": "1003663497514", "group_title": "🟢 1178 DARREN SAINT LOUIS (COMPANY DRIVER) TBT EXPRESS", "driver": "DARREN SAINT LOUIS", "trigger_text": "Please send the delivery number", "trigger_sender": "Darren Saint Louis", "opened_at": "2026-05-14 15:43:23", "last_at": "2026-05-14 17:00:12", "last_signal_at": "2026-05-14 15:43:23", "resolved_at": "2026-05-14 17:00:12", "status": "resolved", "duration_hours": 1.28, "message_count": 18, "signal_count": 1, "participants": [ "Darren Saint Louis", "Support team", "Felix" ], "timeline": [ { "timestamp": "2026-05-14 15:43:23", "sender": "Darren Saint Louis", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please send the delivery number", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-14 15:43:38", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "They ask for it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:43:44", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:44:57", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Appointment Number 39814619", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:45:08", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 16:00:15", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "JB Hunt ❗️MUST USE \"Carrier 360 J.B. Hunt\" ❗️ Load# 7PG2245 ==================== PU Location : American Water Heater 1100 E Fairview Ave Johnson City, TN 37601 05/14 ASAP ⚠️ DROP / HOOK ====", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 16:01:00", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "Darren here is your next load brother, please be informed", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 16:32:12", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Bro they don't have any good trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 16:35:23", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "okay brother checking with the broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 16:39:13", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 16:47:54", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Please let me know", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-14 16:48:08", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "we are working on it brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 16:49:58", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 16:56:30", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "lets take the best of them", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 16:57:55", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Darren", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 16:59:40", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Are you serious they are bad bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 17:00:07", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "can we see the picture", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 17:00:12", "sender": "Darren Saint Louis", "role": "driver", "label": "NONE", "text": "Tires need to be replaced", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0451", "type": "request", "categories": [ "appointment_request" ], "group_id": "1003918396528", "group_title": "🎀 1412 DANIELLA PASCAL (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "DANIELLA PASCAL", "trigger_text": "Reschedule shop", "trigger_sender": "Danie", "opened_at": "2026-05-14 15:38:22", "last_at": "2026-05-14 18:07:39", "last_signal_at": "2026-05-14 15:38:22", "resolved_at": null, "status": "stale", "duration_hours": 2.49, "message_count": 15, "signal_count": 1, "participants": [ "Danie", "Kevin ⛟", "Sanchez" ], "timeline": [ { "timestamp": "2026-05-14 15:38:22", "sender": "Danie", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Reschedule shop", "signals": [ "request:appointment_request" ], "is_resolution": false }, { "timestamp": "2026-05-14 15:41:47", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "Danie please send BOL once you pu the trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:42:47", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "FU Kevin Whoever dropped that trailer like that should be responsible", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:43:31", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Lowe's said they won't take that trailer in untill the fix tandem problem", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:44:11", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "If you guys want me to take that trailer to shop. Cancel next load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:44:25", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Fuck that shit", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:44:38", "sender": "Sanchez", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:45:53", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:49:36", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Cause you're an idiot", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:54:48", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "Load# 23012957 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-14 15:54:52", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 17:39:47", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Arrived", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 17:43:05", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Check in #4", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 17:44:01", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 18:07:39", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0450", "type": "request", "categories": [ "home_time" ], "group_id": "1003979865169", "group_title": "🟢 🎀 1193 MESHIA MOORE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "MESHIA MOORE", "trigger_text": "It wasn’t an emergency. It was already scheduled home time there’s a difference.", "trigger_sender": "Tru Harris", "opened_at": "2026-05-14 15:37:44", "last_at": "2026-05-14 20:48:23", "last_signal_at": "2026-05-14 15:37:44", "resolved_at": null, "status": "stale", "duration_hours": 5.18, "message_count": 53, "signal_count": 1, "participants": [ "Tru Harris", "Ryan Clark", "JORDAN", "Scott", "Update Team", "Ali", "draco", "Charlie" ], "timeline": [ { "timestamp": "2026-05-14 15:37:44", "sender": "Tru Harris", "role": "unknown", "label": "DRIVER_REQUEST", "text": "It wasn’t an emergency. It was already scheduled home time there’s a difference.", "signals": [ "request:home_time" ], "is_resolution": false }, { "timestamp": "2026-05-14 15:38:25", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "ma'am I told to the Charlie they we can able to add $200 from Update team and $100 from fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:38:48", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Tell me where it say complete load to get paid in this message", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:39:01", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Dispatch Department didn't allowed add bonus for driver only Update team can do it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:39:28", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "you didn't answer my calls that time and i told to the Charlie", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:39:52", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "No call on my end", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:40:46", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Not one of them said complete load to be paid let’s gets it fix so I can get going please we been wasting time for no reason", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:41:43", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "That’s my wife not me", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:41:49", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "this same thing i told to the Charlie", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:41:51", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:41:52", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Meshia is Me", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:42:28", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "i know that's with i'm telling you that you didn't answered to my calls and i request her", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:42:52", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "That’s not even for that. That’s for a whole totally different situation, honey.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:44:02", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "I don’t speak for my wife’s money she don’t speak for my money so don’t call me for her or her for me", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:44:06", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "how if i told her the same quality of bonus", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:45:01", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "That was for the week before when I was bringing y’all equipment back then Tim called. We sat on the side of the road and told, and he resolved that week dates 4/20-4/26", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:45:16", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "You mixing up the 2 weeks", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:45:49", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "i'm talking for $300 with is Charlie said to you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:46:13", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "That was for date 4/28", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:46:35", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "i requested from Charlie to till you that we can able to add $200 and $100 from fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:48:42", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "You can’t add 2 different ppls fees together and make it one each department speaks for themselves was what I was told", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:50:05", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "I explained all situation for $300 for Charlie", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:50:34", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "that money can't be paid cuz you didn't complete the load and didn't wait at the shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:51:10", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Not one of them said that in the word or which I have sent in the messages", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:51:36", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "But we can do this and make it easy for us all I’ll bring the load and trailer to y’all and head home", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:52:04", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "No need to go back and forth I’ll just be done and move on to something else", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:53:56", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Yall want me to drop at what yard??", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:54:30", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Deliver this load ma'am there is will be late fees also", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:54:48", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "after deliver the load we will talk with Managers about that", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:55:20", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "No, it’s simple to fix my shit. I had to wait an extra week and y’all can’t fix a simple $300. I’ll bring y’all stuff to y’all and y’all can find somebody that can do it simple what address do you wan", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:57:10", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "18256 NW Frontage road if it’s room or 912 E Washington?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:57:59", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "you can be charge for that ma'am there is late fee", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:58:25", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "the simple thing but you asking money for nothing now ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:58:41", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "You already got the $300 so what yard do you want the trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 16:06:28", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Driver will get $200 from this load Load # 8816411 @JORDAN_ACC", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 16:08:51", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Just waiting on the updated statement", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 16:10:03", "sender": "JORDAN", "role": "dispatch", "label": "NONE", "text": "@Tharris96", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 16:13:03", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@Sam_fleeet @john_pti", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 17:43:41", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Load# 383411 Rolling 573 miles left to last stop", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-14 20:48:23", "sender": "Charlie", "role": "dispatch", "label": "NONE", "text": "Load# 383646 POWER ONLY PU-time from: 05/15/2026 02:00 CDT PU-time to: 05/15/2026 05:00 CDT PU-shipper: BBU PU-address: 1 Meadow Road Oconomowoc, WI 53066 Note: Hook ————————————————————— DEL-time", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 13 }, { "case_id": "REQ-0449", "type": "request", "categories": [ "home_time" ], "group_id": "1003979865169", "group_title": "🟢 🎀 1193 MESHIA MOORE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "MESHIA MOORE", "trigger_text": "How can I complete a load when the trailer still had to be fixed for a third time and my home time was literally the next day for a medical procedure this is why the company paid for a flight for me t", "trigger_sender": "Tru Harris", "opened_at": "2026-05-14 15:29:13", "last_at": "2026-05-14 15:29:13", "last_signal_at": "2026-05-14 15:29:13", "resolved_at": "2026-05-14 15:29:13", "status": "resolved", "duration_hours": 0.0, "message_count": 1, "signal_count": 1, "participants": [ "Tru Harris" ], "timeline": [ { "timestamp": "2026-05-14 15:29:13", "sender": "Tru Harris", "role": "unknown", "label": "DRIVER_REQUEST", "text": "How can I complete a load when the trailer still had to be fixed for a third time and my home time was literally the next day for a medical procedure this is why the company paid for a flight for me t", "signals": [ "request:home_time", "request:info_request" ], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0448", "type": "request", "categories": [ "fuel_request" ], "group_id": "1003838508021", "group_title": "🎀 5090 ROSEMARIE BATES (COMPANY DRIVER) ARSLON LLC", "driver": "ROSEMARIE BATES", "trigger_text": "This pilot us broker no fuel get me another fuel stop please", "trigger_sender": "Rosemarie Bates", "opened_at": "2026-05-14 15:28:36", "last_at": "2026-05-14 16:32:44", "last_signal_at": "2026-05-14 15:28:36", "resolved_at": null, "status": "stale", "duration_hours": 1.07, "message_count": 12, "signal_count": 1, "participants": [ "Rosemarie Bates", "draco", "Steve", "Dale" ], "timeline": [ { "timestamp": "2026-05-14 15:28:36", "sender": "Rosemarie Bates", "role": "driver", "label": "DRIVER_REQUEST", "text": "This pilot us broker no fuel get me another fuel stop please", "signals": [ "request:fuel_request" ], "is_resolution": false }, { "timestamp": "2026-05-14 15:28:56", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "They are working on pumps I've been here all this time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:29:01", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:29:40", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #118 Amount: For a Full Tank Address: 7801 Alcoa Road Benton , AR 72019 Interstate: I-30, Exit 121 Distance: 44 miles Map link: https://www.google.com/maps/searc", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-14 15:29:48", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "Rosemarie new address to refuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 16:30:50", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Turn card on please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 16:31:25", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 16:32:13", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 16:32:22", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "done", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 16:32:22", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Please tell the broker to stop calling me", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-14 16:32:32", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "They have called 10 times", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 16:32:44", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "ETA is 0800 CDT TMRW", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0447", "type": "request", "categories": [ "pay_request" ], "group_id": "1003865384525", "group_title": "817T TARSIS NDAYISHIMIYE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": null, "trigger_text": "Activate my fuel card", "trigger_sender": "Tarsis Ndayishimiye", "opened_at": "2026-05-14 13:35:34", "last_at": "2026-05-14 19:22:33", "last_signal_at": "2026-05-14 13:35:34", "resolved_at": null, "status": "stale", "duration_hours": 5.78, "message_count": 7, "signal_count": 1, "participants": [ "Tarsis Ndayishimiye", "Marcus", "draco" ], "timeline": [ { "timestamp": "2026-05-14 13:35:34", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Activate my fuel card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-14 13:35:42", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 13:35:56", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 13:36:13", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 13:36:19", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 16:52:47", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "Update for the load # 143635488 Status : Rolling Current location : Nena, TX, 76041 Miles left : 386", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-14 19:22:33", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "Update for the load # 143635488 Status : Rolling Current location : Pflugerville, TX, 78634 Miles left : 260", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0446", "type": "request", "categories": [ "fuel_request" ], "group_id": "1003865384525", "group_title": "817T TARSIS NDAYISHIMIYE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": null, "trigger_text": "Need fuel station", "trigger_sender": "Tarsis Ndayishimiye", "opened_at": "2026-05-14 13:19:59", "last_at": "2026-05-14 13:20:43", "last_signal_at": "2026-05-14 13:19:59", "resolved_at": null, "status": "stale", "duration_hours": 0.01, "message_count": 3, "signal_count": 1, "participants": [ "Tarsis Ndayishimiye", "Dale" ], "timeline": [ { "timestamp": "2026-05-14 13:19:59", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Need fuel station", "signals": [ "request:fuel_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-14 13:20:37", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Dealer #1247 Amount: For a Full Tank Address: 1888 US 82 New Boston , TX 75570 Interstate: I-30, Exit 199 Distance: 4 miles Map link: https://www.google.com/maps/search/?api=1", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-14 13:20:43", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "Tarsis can we refuel here ?", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0445", "type": "request", "categories": [ "contact_request" ], "group_id": "1003723585143", "group_title": "🟡 812 GUILLAUME NDATABAYE (COMPANY DRIVER) TBT EXPRESS", "driver": "GUILLAUME NDATABAYE", "trigger_text": "PLEASE CALL THEM SO YOU CAN APPROVE REPAIR", "trigger_sender": "Guillaume Ndatabaye", "opened_at": "2026-05-14 13:06:12", "last_at": "2026-05-14 13:15:56", "last_signal_at": "2026-05-14 13:07:11", "resolved_at": "2026-05-14 13:15:56", "status": "resolved", "duration_hours": 0.16, "message_count": 14, "signal_count": 2, "participants": [ "Guillaume Ndatabaye", "Ali fleet", "James Specter" ], "timeline": [ { "timestamp": "2026-05-14 13:06:12", "sender": "Guillaume Ndatabaye", "role": "driver", "label": "DRIVER_REQUEST", "text": "PLEASE CALL THEM SO YOU CAN APPROVE REPAIR", "signals": [ "request:contact_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-14 13:06:21", "sender": "Guillaume Ndatabaye", "role": "driver", "label": "NONE", "text": "THEY ARE WAITING ON YOU TO GET STARTED", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 13:06:36", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 13:06:37", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@fleet_al1 advise, pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 13:06:40", "sender": "Guillaume Ndatabaye", "role": "driver", "label": "NONE", "text": "(731) 422-0901", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 13:06:44", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 13:07:11", "sender": "Guillaume Ndatabaye", "role": "driver", "label": "DRIVER_REQUEST", "text": "Lmk once you call them I’m standing in the office", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-14 13:07:21", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "sure", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 13:12:41", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "Account number: 9543325", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 13:12:46", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "provide them this account", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 13:13:27", "sender": "Guillaume Ndatabaye", "role": "driver", "label": "NONE", "text": "Okay But also call them so they don’t start working on other drivers before me", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 13:13:56", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "on hold", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 13:15:22", "sender": "Guillaume Ndatabaye", "role": "driver", "label": "NONE", "text": "Thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 13:15:56", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "approved", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0444", "type": "request", "categories": [ "contact_request" ], "group_id": "1003968826676", "group_title": "856T TADJIYEV JASUR (LEASE DRIVER) - ROBERTSON TRUCKS", "driver": null, "trigger_text": "Call me", "trigger_sender": "Jasur Tadjiyev", "opened_at": "2026-05-14 10:53:05", "last_at": "2026-05-15 02:32:28", "last_signal_at": "2026-05-15 01:35:07", "resolved_at": null, "status": "stale", "duration_hours": 15.66, "message_count": 38, "signal_count": 4, "participants": [ "Jasur Tadjiyev", "Levi Cole", "Kyle", "Jeremy Spencer", "Ron Buck", "Phil Kent", "Adam" ], "timeline": [ { "timestamp": "2026-05-14 10:53:05", "sender": "Jasur Tadjiyev", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Call me", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-14 10:53:14", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 10:56:30", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "talked need PU # starts with 4301 or 4506", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 11:18:58", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "Broker bilan gaplashimd aka , hozr check qilishvoti", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 11:37:34", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "hozir main broker yoldaman 15 min officeda bolaman check qberaman ddi", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 11:58:42", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "Assalamu aleykum oka working on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 11:59:22", "sender": "Jasur Tadjiyev", "role": "unknown", "label": "NONE", "text": "Vaaleykum Assalam", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 12:20:34", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "boldi oka hoz broker check qvotti", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 12:22:05", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "aka shuni try qib koring", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 12:25:17", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "oka dispatcherlar boshqa yuk oberishadi closest truck stopga borib turing pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 12:25:53", "sender": "Jasur Tadjiyev", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Call me", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-14 12:26:03", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 12:26:59", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "talked", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 12:38:31", "sender": "Jasur Tadjiyev", "role": "unknown", "label": "NONE", "text": "Jeremy call me", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 12:43:01", "sender": "Jeremy Spencer", "role": "dispatch", "label": "NONE", "text": "Assalamu aleykum aka", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 12:43:21", "sender": "Jeremy Spencer", "role": "dispatch", "label": "NONE", "text": "boshqa yuk korib beramiz , deiveryga ulgurmaymiz uje", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 12:43:25", "sender": "Jasur Tadjiyev", "role": "unknown", "label": "NONE", "text": "Vaaleykum Assalam", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 13:55:27", "sender": "Jeremy Spencer", "role": "dispatch", "label": "NONE", "text": "Load # 3948115 cancelled", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-14 13:57:24", "sender": "Ron Buck", "role": "dispatch", "label": "NONE", "text": "Load # 143587097 ------------------------------------------- Note: Live loading PO # 50772270 Pick up time: 5/14/2026 11am to 1pm Pick up address: PURPOSE BUILT BRANDS 705 TRI STATE PKWY GURNEE IL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-14 13:57:33", "sender": "Ron Buck", "role": "dispatch", "label": "NONE", "text": "Assalomu aleykum", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 13:57:50", "sender": "Jasur Tadjiyev", "role": "unknown", "label": "NONE", "text": "🤦‍♂️", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 14:07:29", "sender": "Ron Buck", "role": "dispatch", "label": "NONE", "text": "Request qildik aka, olishimiz bilan Groupga tashab qo'yamiz", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:01:05", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "Update for the Load# 143587097 Status: rolling CL: Five Star, 2988 S Archer Ave, Chicago, IL 60608 Miles left : 48", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-14 16:16:04", "sender": "Jasur Tadjiyev", "role": "unknown", "label": "NONE", "text": "Check in 11:15 am Dock 19", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 16:20:29", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "Noted oka ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 17:23:09", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "Load # 143587097 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-15 01:31:52", "sender": "Jasur Tadjiyev", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Call me", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-15 01:35:07", "sender": "Jasur Tadjiyev", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Call me", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-15 01:35:39", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "@Adam_Fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 01:38:46", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "calling him", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 01:58:16", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "mechanic is checking the truck", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:04:42", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "boldimi oka", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:05:09", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "hozir payment qilaman, telefon qilichi", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:06:01", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "hozir invoice tashidi", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:10:30", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "gtg", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:10:32", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "Paid", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:32:22", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "Yoq oka, hammasi joyida", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-15 02:32:28", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "tushunarli", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0443", "type": "request", "categories": [ "pay_request" ], "group_id": "1002560188081", "group_title": "📷 972 OLEKSII ZADOROZHNYI (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "OLEKSII ZADOROZHNYI", "trigger_text": "Активируйте плиз карту", "trigger_sender": "Oleksii Zadorozhnyi", "opened_at": "2026-05-14 01:03:22", "last_at": "2026-05-14 05:11:42", "last_signal_at": "2026-05-14 01:03:22", "resolved_at": null, "status": "stale", "duration_hours": 4.14, "message_count": 8, "signal_count": 1, "participants": [ "Oleksii Zadorozhnyi", "James", "Tim Harrison", "Martin", "Eric Foreman" ], "timeline": [ { "timestamp": "2026-05-14 01:03:22", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "DRIVER_REQUEST", "text": "Активируйте плиз карту", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-14 01:03:31", "sender": "James", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 01:04:23", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "vsegda pojaluysta brat😅", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 01:05:06", "sender": "James", "role": "dispatch", "label": "NONE", "text": "active for 30 gallons", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 01:37:41", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Update for the load#36625073 Status: Rolling Current location:Portsmouth, NH, 03801 Miles left: 965", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-14 03:51:34", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "NONE", "text": "Active car,d please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 03:52:02", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 05:11:42", "sender": "Eric Foreman", "role": "dispatch", "label": "NONE", "text": "Update for the load#36625073 Status: Current location: Miles left:", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0442", "type": "request", "categories": [ "pay_request" ], "group_id": "1002269071382", "group_title": "📷 907 HASSAN CAMALEY (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "HASSAN CAMALEY", "trigger_text": "Please activate fuel card", "trigger_sender": "Hassan Camaley", "opened_at": "2026-05-13 23:27:04", "last_at": "2026-05-14 05:16:42", "last_signal_at": "2026-05-13 23:27:04", "resolved_at": null, "status": "stale", "duration_hours": 5.83, "message_count": 6, "signal_count": 1, "participants": [ "Hassan Camaley", "Tim Harrison", "James", "Eric Foreman" ], "timeline": [ { "timestamp": "2026-05-13 23:27:04", "sender": "Hassan Camaley", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please activate fuel card", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-13 23:27:15", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "@Jamesfuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 23:28:27", "sender": "James", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 23:28:39", "sender": "James", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 02:44:46", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Update for the load#143616665 Status: Rolling Current location: Lebanon, IN, 46052 Miles left: 200", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-14 05:16:42", "sender": "Eric Foreman", "role": "dispatch", "label": "NONE", "text": "Update for the load#143616665 Status: Current location: Miles left:", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0441", "type": "request", "categories": [ "pay_request" ], "group_id": "1003903534738", "group_title": "🎀 883 SHELI ALLEN (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "SHELI ALLEN", "trigger_text": "Can someone help me with a cash advance?", "trigger_sender": "Sheli Allen", "opened_at": "2026-05-13 22:06:26", "last_at": "2026-05-14 17:49:21", "last_signal_at": "2026-05-14 17:49:21", "resolved_at": "2026-05-14 17:49:21", "status": "resolved", "duration_hours": 19.72, "message_count": 16, "signal_count": 3, "participants": [ "Sheli Allen", "Tommy Nix", "Bob Hamilton" ], "timeline": [ { "timestamp": "2026-05-13 22:06:26", "sender": "Sheli Allen", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can someone help me with a cash advance?", "signals": [ "request:pay_request", "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-13 22:09:06", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "@Adam_Fleet @Hardy_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 22:17:59", "sender": "Bob Hamilton", "role": "dispatch", "label": "NONE", "text": "Calling back", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 22:20:59", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "I answered, what happened?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 22:42:41", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "I’m confused???", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 03:50:45", "sender": "Bob Hamilton", "role": "dispatch", "label": "NONE", "text": "Couldn’t hear you. Will call in the morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 12:45:05", "sender": "Sheli Allen", "role": "driver", "label": "DRIVER_REQUEST", "text": "@bob_disp011 Can you help me with a cash advance?", "signals": [ "request:pay_request", "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-14 12:45:20", "sender": "Bob Hamilton", "role": "dispatch", "label": "NONE", "text": "let me check with accounting team", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 12:45:30", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "Ok, ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 12:45:34", "sender": "Bob Hamilton", "role": "dispatch", "label": "NONE", "text": "like $100?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 12:46:01", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "Is there a set amount?", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-14 12:46:17", "sender": "Bob Hamilton", "role": "dispatch", "label": "NONE", "text": "nope, just asking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 12:47:56", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "I have an urgent bill that was due yesterday. The amount is $263…", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 12:48:28", "sender": "Bob Hamilton", "role": "dispatch", "label": "NONE", "text": "hmm... I see. I will ask, lets see what they will say", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 12:48:39", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "Ok, ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 17:49:21", "sender": "Sheli Allen", "role": "driver", "label": "DRIVER_REQUEST", "text": "Am I approved for the cash advance?", "signals": [ "request:pay_request" ], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0440", "type": "request", "categories": [ "permission_request" ], "group_id": "1003903534738", "group_title": "🎀 883 SHELI ALLEN (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "SHELI ALLEN", "trigger_text": "Hello Team, I am at a Pilot now, should I get fuel now before getting dispatched out?", "trigger_sender": "Sheli Allen", "opened_at": "2026-05-13 21:55:02", "last_at": "2026-05-14 19:21:34", "last_signal_at": "2026-05-14 13:46:04", "resolved_at": null, "status": "stale", "duration_hours": 21.44, "message_count": 56, "signal_count": 3, "participants": [ "Sheli Allen", "James", "Bob Hamilton", "ᴋᴇɴᴢᴏ", "Andrew", "Benjamin", "Joseph Estes", "Dale", "Antony", "Nick_Safety", "JORDAN", "Leo" ], "timeline": [ { "timestamp": "2026-05-13 21:55:02", "sender": "Sheli Allen", "role": "driver", "label": "DRIVER_REQUEST", "text": "Hello Team, I am at a Pilot now, should I get fuel now before getting dispatched out?", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-13 21:55:27", "sender": "James", "role": "dispatch", "label": "NONE", "text": "LMC", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 21:56:25", "sender": "James", "role": "dispatch", "label": "NONE", "text": "we will refuel when you get next load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 21:58:00", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 12:55:15", "sender": "Sheli Allen", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can I go & get the truck washed?", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-14 12:55:29", "sender": "Bob Hamilton", "role": "dispatch", "label": "NONE", "text": "did you get the trailer?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 12:55:51", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "Not yet, getting dressed right now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 13:40:36", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "I can leave now to pick up trailer but I want to get truck washed first. Is that ok?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 13:41:50", "sender": "Bob Hamilton", "role": "dispatch", "label": "NONE", "text": "@Kenzo_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 13:42:13", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "Yes sure we can get it washed", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 13:42:21", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "Can you come to the nearest Blue Beacon?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 13:42:35", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "We have an account with them", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 13:43:43", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "Yes, the one in Monee, IL is closest", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 13:44:19", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 13:46:04", "sender": "Sheli Allen", "role": "driver", "label": "DRIVER_REQUEST", "text": "What do I need to tell them at Blue Beacon to cover the cost?", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-14 13:46:28", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "I will provide with account number, let me know once you arrive please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 13:46:40", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "Ok, ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 14:07:54", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "The seat belt indicator is not working properly", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 14:08:14", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "I have it on but it still flashing & beeping", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 14:08:31", "sender": "Bob Hamilton", "role": "dispatch", "label": "NONE", "text": "@Andrew_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 14:08:31", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "can you send video of the dashboard?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 14:08:40", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 14:20:19", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "can you send the picture of it Sheli", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:12:19", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "I’m here at the truck wash", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:12:50", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:13:01", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "Xpress Line Inc (0515366)", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:13:15", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "only for exterior wash, no engine wash please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:13:16", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "Ok, ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:13:28", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "Understood", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:29:36", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "Do you need the truck wash receipt?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:29:42", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "yes please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:31:05", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:31:14", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "YW", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 15:49:01", "sender": "Bob Hamilton", "role": "dispatch", "label": "NONE", "text": "washing your truck?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 16:37:12", "sender": "Benjamin", "role": "dispatch", "label": "NONE", "text": "we need ETA to get the trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 16:37:15", "sender": "Benjamin", "role": "dispatch", "label": "NONE", "text": "Sheli", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 16:39:03", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "I’m here now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 16:48:31", "sender": "Joseph Estes", "role": "dispatch", "label": "NONE", "text": "hook up the trailer ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 17:05:22", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "I have the trailer now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 19:21:34", "sender": "Bob Hamilton", "role": "dispatch", "label": "NONE", "text": "Sheli pls confirm full detail", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 16 }, { "case_id": "REQ-0439", "type": "request", "categories": [ "contact_request" ], "group_id": "1003903534738", "group_title": "🎀 883 SHELI ALLEN (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "SHELI ALLEN", "trigger_text": "@bob_disp011 Are you going to call me back?", "trigger_sender": "Sheli Allen", "opened_at": "2026-05-13 21:53:18", "last_at": "2026-05-13 21:53:18", "last_signal_at": "2026-05-13 21:53:18", "resolved_at": null, "status": "stale", "duration_hours": 0.0, "message_count": 1, "signal_count": 1, "participants": [ "Sheli Allen" ], "timeline": [ { "timestamp": "2026-05-13 21:53:18", "sender": "Sheli Allen", "role": "driver", "label": "DRIVER_REQUEST", "text": "@bob_disp011 Are you going to call me back?", "signals": [ "request:contact_request" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0438", "type": "request", "categories": [ "home_time" ], "group_id": "1003903534738", "group_title": "🎀 883 SHELI ALLEN (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "SHELI ALLEN", "trigger_text": "Spoke to Sheli As per driver: Truck# 883 Home location: Muncie, IN Home time once in 3-4 weeks Driver can drive 600-700 miles per day Driver prefers to rest from 8PM to 3AM No NY", "trigger_sender": "Paul", "opened_at": "2026-05-13 21:01:25", "last_at": "2026-05-13 21:42:24", "last_signal_at": "2026-05-13 21:01:25", "resolved_at": null, "status": "stale", "duration_hours": 0.68, "message_count": 3, "signal_count": 1, "participants": [ "Paul", "Bob Hamilton", "Sheli Allen" ], "timeline": [ { "timestamp": "2026-05-13 21:01:25", "sender": "Paul", "role": "staff_relay", "label": "DRIVER_REQUEST", "text": "Spoke to Sheli As per driver: Truck# 883 Home location: Muncie, IN Home time once in 3-4 weeks Driver can drive 600-700 miles per day Driver prefers to rest from 8PM to 3AM No NY", "signals": [ "request:home_time", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-05-13 21:16:27", "sender": "Bob Hamilton", "role": "dispatch", "label": "NONE", "text": "Calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 21:42:24", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "@bob_disp011 I tried to answer but not sure what happened…", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0437", "type": "request", "categories": [ "info_request" ], "group_id": "1002422905138", "group_title": "820T SERGEY MKRTYCHAN (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": null, "trigger_text": "Можно мне пожалуйста отправить ближе к этому адресы у Маей внуче будет деньраждение 6-10-26 я там останусь на 2 дня за паркинг трака сам заплочу", "trigger_sender": "Sergey Mkrtychan", "opened_at": "2026-05-13 20:39:03", "last_at": "2026-05-13 21:38:36", "last_signal_at": "2026-05-13 20:39:03", "resolved_at": null, "status": "stale", "duration_hours": 0.99, "message_count": 7, "signal_count": 1, "participants": [ "Sergey Mkrtychan" ], "timeline": [ { "timestamp": "2026-05-13 20:39:03", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Можно мне пожалуйста отправить ближе к этому адресы у Маей внуче будет деньраждение 6-10-26 я там останусь на 2 дня за паркинг трака сам заплочу", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-13 20:49:59", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "NONE", "text": "Я вам заето буду очень благодарен", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 20:56:10", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "NONE", "text": "Если вы хотите можете мне платить 75 за mil после этого я согласен обиды не какой нету и не может быть", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 21:07:10", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "NONE", "text": "Я там останусь на 2 дня за стоянку трака сам заплачу", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 21:08:47", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "NONE", "text": "Только ответь пожалуйста дайте заранее", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-13 21:10:35", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "NONE", "text": "Вы конечно сегодня не можете,подожду до завтра", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 21:38:36", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "NONE", "text": "Можете мне плотить до этого времени 70 за mil Я согласен", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0436", "type": "request", "categories": [ "info_request" ], "group_id": "1003903534738", "group_title": "🎀 883 SHELI ALLEN (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "SHELI ALLEN", "trigger_text": "I just need someone to help me with the GPS setup…", "trigger_sender": "Sheli Allen", "opened_at": "2026-05-13 20:27:55", "last_at": "2026-05-13 20:36:53", "last_signal_at": "2026-05-13 20:27:55", "resolved_at": null, "status": "stale", "duration_hours": 0.15, "message_count": 6, "signal_count": 1, "participants": [ "Sheli Allen", "Paul", "ᴋᴇɴᴢᴏ" ], "timeline": [ { "timestamp": "2026-05-13 20:27:55", "sender": "Sheli Allen", "role": "driver", "label": "DRIVER_REQUEST", "text": "I just need someone to help me with the GPS setup…", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-13 20:31:27", "sender": "Paul", "role": "office", "label": "NONE", "text": "You mean ELD log in?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 20:33:31", "sender": "Sheli Allen", "role": "driver", "label": "NONE", "text": "No ELD is good…I mean GPS", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 20:34:19", "sender": "Paul", "role": "office", "label": "NONE", "text": "@Kenzo_fleet @Adam_Fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 20:34:31", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "@fredosamsara", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 20:36:53", "sender": "Paul", "role": "office", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0435", "type": "request", "categories": [ "pay_request" ], "group_id": "1002838212664", "group_title": "🎀 1234 MARJORIE ACCY (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARJORIE ACCY", "trigger_text": "So now activate the card for def", "trigger_sender": "Marjorie Edene Accy", "opened_at": "2026-05-13 19:45:53", "last_at": "2026-05-14 00:38:26", "last_signal_at": "2026-05-13 19:45:53", "resolved_at": null, "status": "stale", "duration_hours": 4.88, "message_count": 5, "signal_count": 1, "participants": [ "Marjorie Edene Accy", "Brian", "draco", "Tommy Nix" ], "timeline": [ { "timestamp": "2026-05-13 19:45:53", "sender": "Marjorie Edene Accy", "role": "driver", "label": "DRIVER_REQUEST", "text": "So now activate the card for def", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-13 19:45:55", "sender": "Brian", "role": "office", "label": "NONE", "text": "okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 19:45:57", "sender": "Brian", "role": "office", "label": "NONE", "text": "informed", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 19:46:28", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 00:38:26", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "Update for the load # 22994615 Status : Stopped Location : Myersville, MD 21773 Miles left : 182", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0434", "type": "request", "categories": [ "info_request" ], "group_id": "1003923280974", "group_title": "🎀 1422 CHELSEA BRUNSON (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "CHELSEA BRUNSON", "trigger_text": "Where am I going to pu", "trigger_sender": "Chelsea Brunson", "opened_at": "2026-05-13 19:35:29", "last_at": "2026-05-14 01:31:43", "last_signal_at": "2026-05-13 19:35:29", "resolved_at": null, "status": "stale", "duration_hours": 5.94, "message_count": 29, "signal_count": 1, "participants": [ "Chelsea Brunson", "Ali", "Mark", "Nolan Hunt" ], "timeline": [ { "timestamp": "2026-05-13 19:35:29", "sender": "Chelsea Brunson", "role": "driver", "label": "DRIVER_REQUEST", "text": "Where am I going to pu", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-13 19:35:47", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "did you PU the trailer ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 19:35:54", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "need video pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 19:36:01", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "then i can send the load info", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 19:36:31", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "I gotta yell it out of the door. They were making sure it was empty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 19:36:46", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "pls check everything", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 19:54:39", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "Hello", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 19:55:43", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "please send video", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 20:01:40", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "Load# 553208154 PU-time from: 05/13/2026 17:00 EDT PU-time to: 05/13/2026 17:00 EDT PU-shipper: International Paper PU-address: 10 Wilson Road Eighty Four, PA 15330 Note: Live Load ————————————————", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-13 20:13:04", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "called and talked", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 20:29:21", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Chelsea did you check in ma'am ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 20:31:03", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "Sending now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 20:38:56", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "I sent them they are taking forever", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 21:07:33", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Chelsea did you get a dock ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 21:07:42", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "video still in process ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 21:07:57", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "Yes and pictures", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 21:08:09", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "They won’t come through", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 21:08:24", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "can u send some pics at least ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 21:08:34", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "we just have to make sure that u picked up the right trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 21:08:40", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "this one", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 21:13:12", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "did u get dock loading?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 21:14:06", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 21:59:47", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "broker updated", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 22:53:41", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 22:53:56", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "load and seal pics also ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 23:03:14", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Load# 553208154 picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-14 01:29:48", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "Can I count the time in small circles", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-14 01:30:32", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-14 01:31:43", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0433", "type": "request", "categories": [ "info_request" ], "group_id": "1003838508021", "group_title": "🎀 5090 ROSEMARIE BATES (COMPANY DRIVER) ARSLON LLC", "driver": "ROSEMARIE BATES", "trigger_text": "I need a confirmation number", "trigger_sender": "Rosemarie Bates", "opened_at": "2026-05-13 16:06:53", "last_at": "2026-05-13 21:54:46", "last_signal_at": "2026-05-13 16:06:53", "resolved_at": null, "status": "stale", "duration_hours": 5.8, "message_count": 11, "signal_count": 1, "participants": [ "Rosemarie Bates", "Steve" ], "timeline": [ { "timestamp": "2026-05-13 16:06:53", "sender": "Rosemarie Bates", "role": "driver", "label": "DRIVER_REQUEST", "text": "I need a confirmation number", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-13 16:08:28", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Not it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 16:08:43", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "this is all pu that i have", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 16:13:22", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "checking with broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 16:15:31", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "TO1477140", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 16:19:37", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "No I don't", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 16:19:50", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "wrong ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 16:50:24", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Checked in but they said appointment is at 1500 so check in again at 1430.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 20:21:01", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "The check in line was long, I am in dock door 130.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 21:54:24", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Loaded 43,423 lbs", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 21:54:46", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Going to scale. Tandems are all the way forward we will see", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0432", "type": "request", "categories": [ "eld_request" ], "group_id": "1003427576151", "group_title": "🎀 758 DANIELA RAMIREZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "DANIELA RAMIREZ", "trigger_text": "I ran out of time and I need more time to go to a near truck stop. I cannot stay here at shipper", "trigger_sender": "Daniela Ramirez", "opened_at": "2026-05-13 14:22:25", "last_at": "2026-05-13 14:42:20", "last_signal_at": "2026-05-13 14:22:25", "resolved_at": null, "status": "stale", "duration_hours": 0.33, "message_count": 7, "signal_count": 1, "participants": [ "Daniela Ramirez", "Ali Walker", "Patrick Jane", "Choyxona №1" ], "timeline": [ { "timestamp": "2026-05-13 14:22:25", "sender": "Daniela Ramirez", "role": "driver", "label": "DRIVER_REQUEST", "text": "I ran out of time and I need more time to go to a near truck stop. I cannot stay here at shipper", "signals": [ "request:eld_request" ], "is_resolution": false }, { "timestamp": "2026-05-13 14:26:00", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "??", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 14:26:06", "sender": "Ali Walker", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 14:31:52", "sender": "Ali Walker", "role": "dispatch", "label": "NONE", "text": "talked: she will be ready to rolling 17:00-18:00pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 14:38:32", "sender": "Ali Walker", "role": "dispatch", "label": "NONE", "text": "The nearest truck stop is about 20 miles away, but the driver’s hours have already run out. It will take approximately 50 minutes to reach the truck stop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 14:38:52", "sender": "Patrick Jane", "role": "dispatch", "label": "NONE", "text": "@choyxona2023 pls assist", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 14:42:20", "sender": "Choyxona №1", "role": "dispatch", "label": "NONE", "text": "done. she has 55 minutes", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0431", "type": "request", "categories": [ "pay_request" ], "group_id": "1003751791410", "group_title": "🎀 1052 CANDICE BREWER (COMPANY DRIVER) ROBERTSON TRUCK", "driver": "CANDICE BREWER", "trigger_text": "Hello can you activate my fuel card", "trigger_sender": "Candice Brewer", "opened_at": "2026-05-13 01:08:49", "last_at": "2026-05-13 06:30:24", "last_signal_at": "2026-05-13 01:08:49", "resolved_at": null, "status": "stale", "duration_hours": 5.36, "message_count": 5, "signal_count": 1, "participants": [ "Candice Brewer", "Samuel ⛟", "James", "Theo Fletcher" ], "timeline": [ { "timestamp": "2026-05-13 01:08:49", "sender": "Candice Brewer", "role": "driver", "label": "DRIVER_REQUEST", "text": "Hello can you activate my fuel card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-13 01:08:58", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "@Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 01:09:10", "sender": "James", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 01:09:23", "sender": "James", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 06:30:24", "sender": "Theo Fletcher", "role": "office", "label": "NONE", "text": "Load Update – # 6411712 Status: Stopped Current Location: IdleAir, 3140 OH-350, Lebanon, OH 45036, United States Remaining Distance to Receiver: 285 miles", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0430", "type": "request", "categories": [ "info_request" ], "group_id": "1003837427210", "group_title": "🟢 🎀 1317 CHISOLM LATRESE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "CHISOLM LATRESE", "trigger_text": "Hi doing good, you? And how can I help?", "trigger_sender": "LaTrese Chisolm", "opened_at": "2026-05-12 23:41:07", "last_at": "2026-05-12 23:43:59", "last_signal_at": "2026-05-12 23:41:07", "resolved_at": null, "status": "stale", "duration_hours": 0.05, "message_count": 7, "signal_count": 1, "participants": [ "LaTrese Chisolm", "Ali" ], "timeline": [ { "timestamp": "2026-05-12 23:41:07", "sender": "LaTrese Chisolm", "role": "driver", "label": "DRIVER_REQUEST", "text": "Hi doing good, you? And how can I help?", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-12 23:41:27", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "i'm good ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 23:41:35", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "Np", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 23:41:39", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "did you try to cehck in ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 23:43:06", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "Yes they were closed o tried both locations one had the gate chained the other I went no one came to the door", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 23:43:48", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "oo got you let's try tomorrow morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 23:43:59", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "Will do", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0429", "type": "request", "categories": [ "eld_request" ], "group_id": "1002424304837", "group_title": "📷 1092 MAX HENRY TELFORT (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MAX HENRY TELFORT", "trigger_text": "I need hours to get to my receiver", "trigger_sender": "Max", "opened_at": "2026-05-12 22:56:21", "last_at": "2026-05-13 04:44:31", "last_signal_at": "2026-05-12 22:56:21", "resolved_at": null, "status": "stale", "duration_hours": 5.8, "message_count": 7, "signal_count": 1, "participants": [ "Max", "Phil Kent", "Levi Cole" ], "timeline": [ { "timestamp": "2026-05-12 22:56:21", "sender": "Max", "role": "driver", "label": "DRIVER_REQUEST", "text": "I need hours to get to my receiver", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-12 22:58:45", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "you need to take your break brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 23:00:52", "sender": "Max", "role": "driver", "label": "NONE", "text": "For how long??? I dn't have no more weight stations on my way brother.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 00:28:51", "sender": "Max", "role": "driver", "label": "NONE", "text": "As I can't reach the receiver, what is the next appointment time please?", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-13 00:29:14", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "will let you know once we reset one", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-13 02:04:39", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "Update for the load# BG1141751826 Status: stopped Current location: 8484 Alleghany Rd, Corfu, NY 14036 343 miles left to DEL", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-13 04:44:31", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "Update for the load # BG1141751826 Status : Stopped Current location : Brick House Corners, NY, Miles left : 342", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0428", "type": "request", "categories": [ "pay_request" ], "group_id": "1002281369010", "group_title": "🟢 📷 1024 JOAO MARTINS (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "JOAO MARTINS", "trigger_text": "Hey Michael, I just want to be honest about these situations. Please try to let me know at least a day in advance instead of calling me last minute while I’m already driving. I drive legally, and when", "trigger_sender": "Joao Martins", "opened_at": "2026-05-12 20:32:41", "last_at": "2026-05-12 20:45:00", "last_signal_at": "2026-05-12 20:32:41", "resolved_at": null, "status": "stale", "duration_hours": 0.21, "message_count": 4, "signal_count": 1, "participants": [ "Joao Martins" ], "timeline": [ { "timestamp": "2026-05-12 20:32:41", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_REQUEST", "text": "Hey Michael, I just want to be honest about these situations. Please try to let me know at least a day in advance instead of calling me last minute while I’m already driving. I drive legally, and when", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-12 20:34:23", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Can we do it on the weekend i have 6 more hours to drive", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-12 20:34:49", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "@Michael_Oil_Samsara", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 20:45:00", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Talked, We can do it after this load", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0427", "type": "request", "categories": [ "info_request" ], "group_id": "1002281369010", "group_title": "🟢 📷 1024 JOAO MARTINS (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "JOAO MARTINS", "trigger_text": "How can I help you", "trigger_sender": "Joao Martins", "opened_at": "2026-05-12 20:08:39", "last_at": "2026-05-12 20:18:17", "last_signal_at": "2026-05-12 20:08:39", "resolved_at": null, "status": "stale", "duration_hours": 0.16, "message_count": 5, "signal_count": 1, "participants": [ "Joao Martins", "Ryan Clark", "Michael Samsara" ], "timeline": [ { "timestamp": "2026-05-12 20:08:39", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_REQUEST", "text": "How can I help you", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-12 20:16:35", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Please send me on the weekend now I'm driving legally can waste my hours", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-12 20:16:38", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Can't", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 20:17:11", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@Michael_Oil_Samsara", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 20:18:17", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "call me pls Joao i called you didn't response", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0426", "type": "request", "categories": [ "pay_request" ], "group_id": "1003865384525", "group_title": "817T TARSIS NDAYISHIMIYE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": null, "trigger_text": "Activate my fuel card", "trigger_sender": "Tarsis Ndayishimiye", "opened_at": "2026-05-12 18:37:59", "last_at": "2026-05-12 22:25:41", "last_signal_at": "2026-05-12 18:37:59", "resolved_at": null, "status": "stale", "duration_hours": 3.79, "message_count": 5, "signal_count": 1, "participants": [ "Tarsis Ndayishimiye", "Dale", "draco", "Brandon Adams" ], "timeline": [ { "timestamp": "2026-05-12 18:37:59", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Activate my fuel card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-12 18:38:03", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 18:38:03", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 18:38:17", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 22:25:41", "sender": "Brandon Adams", "role": "dispatch", "label": "NONE", "text": "Update for the load# 143635488 Status: stopped Current location: 1010 Harvest Ct, Sherman, IL 62684 917 miles left to the delivery.", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0425", "type": "request", "categories": [ "eld_request" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "Team I have to rest 10 hours I can’t fix time", "trigger_sender": "mario santos", "opened_at": "2026-05-12 16:47:48", "last_at": "2026-05-12 21:24:31", "last_signal_at": "2026-05-12 16:47:48", "resolved_at": null, "status": "stale", "duration_hours": 4.61, "message_count": 35, "signal_count": 1, "participants": [ "mario santos", "Tom Hall", "Fuel Department", "Antony", "Dale", "Richard_fleet", "Sarah Smith" ], "timeline": [ { "timestamp": "2026-05-12 16:47:48", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "Team I have to rest 10 hours I can’t fix time", "signals": [ "request:eld_request" ], "is_resolution": false }, { "timestamp": "2026-05-12 16:48:08", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "It’s inspection week", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:49:14", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "@TomHall_95 we have to cancel load sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:49:21", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "checking on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:50:49", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "How did you finish all those hours? You had only 452mi load from yesterday", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:51:40", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "I believe you stopped at 10pm yesterday, and stared driving at 6am This is why you just ended your driving hours", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:52:41", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Yes sir I did stop but I stopped at 11 last night to rest I couldn’t sleep at shipper yard", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:53:06", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "I didn’t know I wouldn’t be able to get my hours back sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:58:18", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #190 Amount: For a Full Tank Address: 66 NJ-173 West Hampton , NJ 08827 Interstate: I-78, Exit 12 Westbound Distance: 52 miles (Before PU) Map link: https://www.", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-12 16:58:27", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "@RioDogg it should be on your way, pls get fuel from this pilot Before PU", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 17:09:23", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Eta 2:11", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 17:09:50", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "thanks, be safe", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 17:40:25", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "status - rolling 30 miles left to the PU", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 17:45:20", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Stoping for fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 17:45:27", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Turn on fuel card", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 17:45:31", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 17:45:33", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 17:45:51", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "done", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 18:52:07", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "I’m here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 18:55:57", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "good afternoon Sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 18:56:12", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "is it possible to do this after PU team @RioDogg @TomHall_95 ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 19:01:35", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Don’t worry I will send videos sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 19:02:13", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "sure", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 19:13:48", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Dropped trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 19:14:06", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 19:15:05", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "896 - tr # SS005212 Dropped by : MARIO SANTOS Location: Bethlehem, PA Time: 05/12 Condition: not full Docs: -", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-12 19:33:02", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 19:33:41", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "Sir video needed", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 19:33:44", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "only video", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 19:34:42", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "Load# 23005098 - has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-12 19:35:14", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Is this the place", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 19:35:44", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "sec", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 19:35:52", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 19:48:08", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "464 + tr # 9232 Picked up by: MARIO SANTOS Location: Bethlehem, PA Time: 05/12 Condition: no video Docs: -", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-12 21:24:31", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "Update for the load # 23005098 Current location: 2651 Crooked Hill Rd, Harrisburg, PA 17110 Status: rolling Miles: 470", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0424", "type": "request", "categories": [ "pay_request" ], "group_id": "1002269071382", "group_title": "📷 907 HASSAN CAMALEY (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "HASSAN CAMALEY", "trigger_text": "Please activate fuel card", "trigger_sender": "Hassan Camaley", "opened_at": "2026-05-12 16:28:32", "last_at": "2026-05-12 22:11:24", "last_signal_at": "2026-05-12 16:28:32", "resolved_at": null, "status": "stale", "duration_hours": 5.71, "message_count": 6, "signal_count": 1, "participants": [ "Hassan Camaley", "Antony", "Dale", "Tim Harrison" ], "timeline": [ { "timestamp": "2026-05-12 16:28:32", "sender": "Hassan Camaley", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please activate fuel card", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-12 16:28:37", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:28:37", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:28:46", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "done", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:59:47", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "Update for the load# 552971263 Status: Rolling Current location: Martinsburg, WV 25403 629 miles left to the delivery", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-12 22:11:24", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Update for the load#552971263 Status: Rolling Current location: Chilhowie, VA, 24319 Miles left: 325", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0423", "type": "request", "categories": [ "info_request" ], "group_id": "1003443235257", "group_title": "🎀 852 CHERRICA CALIXTE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "CHERRICA CALIXTE", "trigger_text": "@Cherricalixte can you make it ?", "trigger_sender": "Andy Allen", "opened_at": "2026-05-12 15:37:02", "last_at": "2026-05-12 16:50:07", "last_signal_at": "2026-05-12 15:37:02", "resolved_at": null, "status": "stale", "duration_hours": 1.22, "message_count": 22, "signal_count": 1, "participants": [ "Andy Allen", "C C", "Jordan PTI", "Jeffrey", "William Harrington" ], "timeline": [ { "timestamp": "2026-05-12 15:37:02", "sender": "Andy Allen", "role": "unknown", "label": "DRIVER_REQUEST", "text": "@Cherricalixte can you make it ?", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-12 15:41:27", "sender": "C C", "role": "unknown", "label": "NONE", "text": "Its depend", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 15:44:38", "sender": "Andy Allen", "role": "unknown", "label": "NONE", "text": "1040 total miles with the deadhead for 2 days - lmk", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 15:47:47", "sender": "C C", "role": "unknown", "label": "NONE", "text": "Yes I can", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 15:52:20", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "fire extinguisher emergency triangles washer fluid level air lines condition tires` pressure reflective tapes at the back of the truck", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 15:52:25", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "@Cherricalixte ma`am pls send them over", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:22:51", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "pls get it from the truck stop ma`am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:23:07", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "We will need to measure the tires` pressure with them from now on", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:28:18", "sender": "C C", "role": "unknown", "label": "NONE", "text": "When I start driving I can start at the truck stop to get it, the truck also need washer fluid & coolant", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:28:47", "sender": "Andy Allen", "role": "unknown", "label": "NONE", "text": "sending info", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:28:56", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "lift up the air lines pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:29:03", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "they are almost touching the frame", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:29:14", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "not coolant ma`am, washer fluid", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:30:31", "sender": "C C", "role": "unknown", "label": "NONE", "text": "Im just reporting to you what the truck need", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:33:11", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "I asked washer fluid ma`am, the liquid to clean the windshield", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:33:18", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "is that full can U pls check", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:36:25", "sender": "C C", "role": "unknown", "label": "NONE", "text": "The tank isn’t visible, but it reported low on the dash", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:36:40", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "can U try to clean the windshield, is it dispensing", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:37:37", "sender": "C C", "role": "unknown", "label": "NONE", "text": "What else you gonna ask me to do?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:38:54", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "can I call U?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:41:16", "sender": "Jeffrey", "role": "dispatch", "label": "NONE", "text": "Load # 0178141 References: PO # 100001850061 Pick up: 05/12 11:00 - 16:00 Note: Live loading Duro Bag 630 Erlanger Rd ERLANGER KY 41018 Delivery: 05/14 08:00 Note: Live unloading BUNZL MAINE", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-12 16:50:07", "sender": "William Harrington", "role": "unknown", "label": "NONE", "text": "Hello @Cherricalixte", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0422", "type": "request", "categories": [ "info_request" ], "group_id": "1003923280974", "group_title": "🎀 1422 CHELSEA BRUNSON (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "CHELSEA BRUNSON", "trigger_text": "So how do I need to pay for it", "trigger_sender": "Chelsea Brunson", "opened_at": "2026-05-12 15:09:12", "last_at": "2026-05-12 23:14:10", "last_signal_at": "2026-05-12 23:12:26", "resolved_at": null, "status": "stale", "duration_hours": 8.08, "message_count": 9, "signal_count": 2, "participants": [ "Chelsea Brunson", "Ryan Clark", "Dean", "Mark" ], "timeline": [ { "timestamp": "2026-05-12 15:09:12", "sender": "Chelsea Brunson", "role": "driver", "label": "DRIVER_REQUEST", "text": "So how do I need to pay for it", "signals": [ "request:info_request", "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-12 15:09:30", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@dean_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 15:10:36", "sender": "Dean", "role": "dispatch", "label": "NONE", "text": "https://apps.apple.com/us/app/weigh-my-truck/id934521459", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 15:10:36", "sender": "Dean", "role": "dispatch", "label": "NONE", "text": "install the app and create an account then give me your email and phone number Chelsea", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 15:10:37", "sender": "Dean", "role": "dispatch", "label": "NONE", "text": "https://play.google.com/store/apps/details?id=com.catscale.weighmytruck&hl=en", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 23:12:26", "sender": "Chelsea Brunson", "role": "driver", "label": "DRIVER_REQUEST", "text": "What’s the address to next load", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-12 23:13:13", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "Ill send it tomorrow. After live unloading we will drop this trl in Ravenna OH", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 23:13:20", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "ill send u exact address tmrw am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 23:14:10", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0421", "type": "request", "categories": [ "permission_request" ], "group_id": "1003923280974", "group_title": "🎀 1422 CHELSEA BRUNSON (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "CHELSEA BRUNSON", "trigger_text": "Can I use the fuel card", "trigger_sender": "Chelsea Brunson", "opened_at": "2026-05-12 15:08:06", "last_at": "2026-05-12 15:08:54", "last_signal_at": "2026-05-12 15:08:06", "resolved_at": null, "status": "stale", "duration_hours": 0.01, "message_count": 5, "signal_count": 1, "participants": [ "Chelsea Brunson", "Ryan Clark", "draco" ], "timeline": [ { "timestamp": "2026-05-12 15:08:06", "sender": "Chelsea Brunson", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can I use the fuel card", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-12 15:08:29", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 15:08:34", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@martin_fuel @dale_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 15:08:43", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "no", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 15:08:54", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "Fuel card for weight ticket", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0420", "type": "request", "categories": [ "permission_request" ], "group_id": "1003979865169", "group_title": "🟢 🎀 1193 MESHIA MOORE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "MESHIA MOORE", "trigger_text": "Should I fuel while I wait", "trigger_sender": "Tru Harris", "opened_at": "2026-05-12 13:56:59", "last_at": "2026-05-12 19:03:12", "last_signal_at": "2026-05-12 13:56:59", "resolved_at": null, "status": "stale", "duration_hours": 5.1, "message_count": 53, "signal_count": 1, "participants": [ "Tru Harris", "Update Team", "draco", "Ryan Clark", "Charlie", "Scott", "Ali fleet", "Benjamin", "Brody" ], "timeline": [ { "timestamp": "2026-05-12 13:56:59", "sender": "Tru Harris", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Should I fuel while I wait", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-12 13:57:35", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "@dale_fuel @dracoFuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 13:59:07", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 13:59:44", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #473 Amount: For a 50 gallons Address: 23841 West Eames Street Channahon , IL 60410 Interstate: I-55, Exit 248 Distance: 4 miles Map link: https://www.google.com", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-12 13:59:44", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "@Tharris96 lets refuel 50 gal here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 14:00:47", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "I’m sitting at a different pilot waiting for the load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 14:00:58", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "working on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 14:01:29", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "we can refuel there too", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 14:01:45", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 14:02:56", "sender": "Charlie", "role": "dispatch", "label": "NONE", "text": "Load# 383411 PU-time from: 05/12/2026 10:00 CDT PU-time to: 05/12/2026 19:00 CDT PU-shipper: BIMBO BAKERIES PU-address: 1540 South 54th Ave Cicero, IL 60804 Note: Hook ————————————————————— DEL-tim", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-12 14:07:58", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 14:08:38", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "]", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 14:32:20", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "ETA 10:30", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 15:34:55", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "checked in ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 15:39:42", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Arrived", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 15:40:17", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Pickup number", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 15:40:44", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "36991256", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 15:40:48", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "starts with ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 15:54:27", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 15:55:10", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "make sure that trailer also in good condition pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:04:43", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:12:44", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Load# 383411 Picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-12 16:13:16", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:22:52", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Safety", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:23:06", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Air Supply is not holding red knob just popped out while making a right hand turn", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:23:41", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "can you send pic pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:26:28", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "I just disconnect the line and reconnect it. It’s only at 100. I’m able to move off the small road, but I don’t know how far I’ll be able to get.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:26:42", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "@fleet_al1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:27:04", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@Adam_Fleet @fleet_al1 @Daniel_fleet1 @Hardy_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:27:08", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:29:48", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "it might be from trl", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:31:44", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@Tharris96 can you send air lines pls ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:32:02", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "talked driver will come to our shop, we will check and lyk", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:32:24", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "this is brokers trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:32:40", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "if this is from trailer i need to inform the broker team", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:32:45", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "can we check it now ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:33:17", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "mechanic will check and let us know", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:33:38", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Note 47 miles back to trailer yard", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 17:23:16", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "This lot full", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 19:03:12", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 13 }, { "case_id": "REQ-0419", "type": "request", "categories": [ "pay_request" ], "group_id": "1003918396528", "group_title": "🎀 1412 DANIELLA PASCAL (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "DANIELLA PASCAL", "trigger_text": "Can you activate the fuel card??", "trigger_sender": "Danie", "opened_at": "2026-05-12 13:04:55", "last_at": "2026-05-12 13:07:15", "last_signal_at": "2026-05-12 13:04:55", "resolved_at": "2026-05-12 13:07:15", "status": "resolved", "duration_hours": 0.04, "message_count": 3, "signal_count": 1, "participants": [ "Danie", "Fuel Department" ], "timeline": [ { "timestamp": "2026-05-12 13:04:55", "sender": "Danie", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Can you activate the fuel card??", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-12 13:05:29", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 13:07:15", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "card is active", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0418", "type": "request", "categories": [ "info_request" ], "group_id": "1003918396528", "group_title": "🎀 1412 DANIELLA PASCAL (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "DANIELLA PASCAL", "trigger_text": "Danie can u call back to our team asap", "trigger_sender": "Kevin ⛟", "opened_at": "2026-05-12 12:35:11", "last_at": "2026-05-12 22:21:27", "last_signal_at": "2026-05-12 22:13:31", "resolved_at": null, "status": "stale", "duration_hours": 9.77, "message_count": 46, "signal_count": 3, "participants": [ "Kevin ⛟", "Danie", "Sanchez", "Andrew", "Tony", "Blake" ], "timeline": [ { "timestamp": "2026-05-12 12:35:11", "sender": "Kevin ⛟", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Danie can u call back to our team asap", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-12 12:36:25", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "I did call did not go through", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 12:36:58", "sender": "Sanchez", "role": "dispatch", "label": "NONE", "text": "are you ready ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 12:38:32", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "talked: driver will be ready afternoon, asking for a load to Joliet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 12:39:14", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "I gotta get some rest, I drove all night to get this morning delivery", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 12:40:01", "sender": "Sanchez", "role": "dispatch", "label": "NONE", "text": "what time you will be ready ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 12:42:51", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "I'll let you know", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 12:45:06", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "10390 Taconic Terrace, Cincinnati, OH 45215 https://maps.app.goo.gl/bjSKTqPTBpc9Yi6G6", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 12:45:33", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "can you came there for fixing the inverter and heater Danie", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 12:48:21", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Okay I'll be there shortly", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 12:49:45", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Thanks 👍", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 13:07:30", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Cool", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 15:43:23", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "talked, mechanics are testing the inverter now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 15:44:27", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:06:50", "sender": "Danie", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Hey the mechanic just sent videos, can you check pls", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-12 16:20:55", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Hey don't book the load yet because my truck is still at the shop and I can't drive it anywhere and I'm out of drive hours", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:21:44", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "@Andrew_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:22:10", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "sure, lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:38:45", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "talked, they are gonna also replace the fuel filter and cable of inverter", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 17:42:05", "sender": "Sanchez", "role": "dispatch", "label": "NONE", "text": "Load: 23010379 Trailer#: 536150 PU#: 5934324 PU#: LWS992033 Note: Drop Empty/Hook Loaded PU-time: 05/12 24/7 PU-address: Lowes 1301 WEST JFK DRIVE North Vernon, IN 47265 ————————————————————— Note:", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-12 17:42:16", "sender": "Sanchez", "role": "dispatch", "label": "NONE", "text": "Load: 23010383 Trailer#: 211140 PU#: 5934319 PU#: LWS992034 Note: Drop Empty/Hook Loaded PU-time: 05/12-05/13 24/7 PU-address: Lowes 1301 WEST JFK DRIVE North Vernon, IN 47265 —————————————————————", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-12 17:42:31", "sender": "Sanchez", "role": "dispatch", "label": "NONE", "text": "pls confirm 2 loads", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 18:05:08", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "Stopped", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 18:05:14", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "94 miles to the shipper", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 20:01:58", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "talked, per tech, the job is almost done", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 20:02:21", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Copy that", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 20:23:28", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "pls let me know when they will finish", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 20:23:50", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "Danie", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 20:38:44", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "They just finished, the technician will finalize with you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 20:46:30", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Truck is ready", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 20:46:51", "sender": "Sanchez", "role": "dispatch", "label": "NONE", "text": "@Andrew_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 20:47:08", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": ".", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 20:47:17", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "got it i will call them", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 20:47:54", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "can you pls send photo of the repairs ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 20:51:13", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "perfect", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 20:51:15", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Checked ✅", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 21:31:50", "sender": "Blake", "role": "dispatch", "label": "NONE", "text": "70 miles away from the PU address", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 21:34:41", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "pls next time do note leave the shop without our approval we didn't pay and you leave the shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 22:13:31", "sender": "Danie", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Blake you can send it to Tony his stupid ass", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-12 22:21:27", "sender": "Blake", "role": "dispatch", "label": "NONE", "text": "Danie", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 6 }, { "case_id": "REQ-0417", "type": "request", "categories": [ "load_request" ], "group_id": "1003865384525", "group_title": "817T TARSIS NDAYISHIMIYE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": null, "trigger_text": "Any load available for me?", "trigger_sender": "Tarsis Ndayishimiye", "opened_at": "2026-05-12 11:41:07", "last_at": "2026-05-12 17:35:17", "last_signal_at": "2026-05-12 11:41:07", "resolved_at": null, "status": "stale", "duration_hours": 5.9, "message_count": 35, "signal_count": 1, "participants": [ "Tarsis Ndayishimiye", "Roy Grey", "James Bryan", "Dustin W", "draco", "Marcus", "Joseph", "James" ], "timeline": [ { "timestamp": "2026-05-12 11:41:07", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Any load available for me?", "signals": [ "request:load_request" ], "is_resolution": false }, { "timestamp": "2026-05-12 11:41:46", "sender": "Roy Grey", "role": "dispatch", "label": "NONE", "text": "Good morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 11:41:55", "sender": "Roy Grey", "role": "dispatch", "label": "NONE", "text": "they will let you know soon", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 12:15:51", "sender": "James Bryan", "role": "dispatch", "label": "NONE", "text": "Good morning Tarsis", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 12:15:54", "sender": "James Bryan", "role": "dispatch", "label": "NONE", "text": "how are you doing today ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 12:32:39", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Good", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 12:32:45", "sender": "James Bryan", "role": "dispatch", "label": "NONE", "text": "working on loads", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 12:32:47", "sender": "James Bryan", "role": "dispatch", "label": "NONE", "text": "wlyk asap", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 12:33:03", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Am waiting", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 13:11:31", "sender": "James Bryan", "role": "dispatch", "label": "NONE", "text": "Load# 143635488 Note: Live loading PU# 011436354880148 PU# [phone] PU-time:05/12 10:00 PU-address:ASPENS URGICAL 5120 BELTWAY DR SE CALEDONIA MI 49316 ————————————————————— Note: Live unloading", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-12 13:11:34", "sender": "James Bryan", "role": "dispatch", "label": "NONE", "text": "please confirm Tarsis", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 13:12:15", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Good", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 13:13:00", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "10:00am?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 13:15:03", "sender": "Dustin W", "role": "dispatch", "label": "NONE", "text": "yes]", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 13:15:06", "sender": "Dustin W", "role": "dispatch", "label": "NONE", "text": "load ready now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 13:15:12", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 13:48:37", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #1021 Amount: For a Full Tank Address: 853 Interchange Drive Holland , MI 49423 Interstate: I-196 & Route 40, Exit 49 Distance: 37 miles Map link: https://www.go", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-12 13:48:37", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "Tarsis After PU lets refuel here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 13:51:08", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "Per GPS onsite at the shipper", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 14:10:11", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Checked in dock 10", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 14:10:38", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 14:25:13", "sender": "Joseph", "role": "dispatch", "label": "NONE", "text": "Hello, sir. Please don’t forget to send the PTI videos for the new week. Tarsis", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 14:41:39", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 14:46:42", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "send closer picture of seal", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 14:54:40", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "Tarsis", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 15:02:19", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "called several times no answer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 15:02:42", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "Tarsis send it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 15:11:56", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Wait I will send it shortly", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 15:55:57", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "Tarsis send is asap", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 16:18:00", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "Load # 143635488 picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-12 16:27:08", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "@Fel1x_acc @JORDAN_ACC", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 17:11:47", "sender": "James", "role": "dispatch", "label": "NONE", "text": "#missed", "signals": [ "template:status_tag" ], "is_resolution": false }, { "timestamp": "2026-05-12 17:32:06", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #445 Amount: For a 80 gallons Address: 243 Melton Road Chesterton , IN 46304 Interstate: I-94, Exit 22 Distance: 68 miles Map link: https://www.google.com/maps/s", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-12 17:32:14", "sender": "James", "role": "dispatch", "label": "NONE", "text": "817T Tarsis lets refuel at this pilot brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 17:35:17", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Got it", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0416", "type": "request", "categories": [ "permission_request" ], "group_id": "1003894998914", "group_title": "🟢 🎀1271 BREANNA MORRIS (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "BREANNA MORRIS", "trigger_text": "Am I good to leave?", "trigger_sender": "Breanna Morris", "opened_at": "2026-05-12 08:58:00", "last_at": "2026-05-12 09:08:00", "last_signal_at": "2026-05-12 08:58:00", "resolved_at": "2026-05-12 09:08:00", "status": "resolved", "duration_hours": 0.17, "message_count": 11, "signal_count": 1, "participants": [ "Breanna Morris", "Nolan Hunt", "Ryan Clark" ], "timeline": [ { "timestamp": "2026-05-12 08:58:00", "sender": "Breanna Morris", "role": "driver", "label": "DRIVER_REQUEST", "text": "Am I good to leave?", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-12 08:58:16", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "no", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 08:58:59", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "this load supposed to be no more than 40k", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 08:59:27", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "It's 39950", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 08:59:32", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "can you ask to unload some pallets ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 09:01:18", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Net weight is 39950", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 09:06:48", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Im going to leave and go scale. Gross is estimated weight, net is actual weight. Net is under 40k", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 09:07:10", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Gm ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 09:07:22", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "can we wait pls a little bit pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 09:07:37", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "we need to get approve first", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 09:08:00", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Get what approved? The weight is fine. Gross and net are 2 different things", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0415", "type": "request", "categories": [ "pay_request" ], "group_id": "1002560188081", "group_title": "📷 972 OLEKSII ZADOROZHNYI (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "OLEKSII ZADOROZHNYI", "trigger_text": "Активируйте карту пожалуйста", "trigger_sender": "Oleksii Zadorozhnyi", "opened_at": "2026-05-11 22:26:48", "last_at": "2026-05-12 02:04:13", "last_signal_at": "2026-05-11 22:26:48", "resolved_at": null, "status": "stale", "duration_hours": 3.62, "message_count": 5, "signal_count": 1, "participants": [ "Oleksii Zadorozhnyi", "Delroy", "Tim Harrison" ], "timeline": [ { "timestamp": "2026-05-11 22:26:48", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "DRIVER_REQUEST", "text": "Активируйте карту пожалуйста", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-11 22:26:53", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 22:30:02", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Update for the load#770106 Status: Stopped Current location: Rest, VA, 22624 Miles left: 150", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-12 01:57:22", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "@Khamza_acc @Fel1x_acc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 02:04:13", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Update for the load#770106 Status: Stopped Current location: Middlesex, PA, PA Miles left: 62", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0414", "type": "request", "categories": [ "info_request" ], "group_id": "1002422905138", "group_title": "820T SERGEY MKRTYCHAN (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": null, "trigger_text": "Это как я понял мой трак фото старая а зачем отправели не могу понять?", "trigger_sender": "Sergey Mkrtychan", "opened_at": "2026-05-11 22:14:16", "last_at": "2026-05-11 22:30:33", "last_signal_at": "2026-05-11 22:14:16", "resolved_at": null, "status": "stale", "duration_hours": 0.27, "message_count": 6, "signal_count": 1, "participants": [ "Sergey Mkrtychan", "Phil Kent", "Adam" ], "timeline": [ { "timestamp": "2026-05-11 22:14:16", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Это как я понял мой трак фото старая а зачем отправели не могу понять?", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-11 22:21:28", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "NONE", "text": "Завтра я пойду анолис здавать на кровь если успею то трак отвезу на ремонт одна проблема анте фриз течет", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 22:23:16", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "@Tony_fleet1 @Hardy_fleet pls be informed", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 22:24:42", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "NONE", "text": "Слушаюсь и повинуюсь клоуны", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 22:26:39", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "ponyal brat", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 22:30:33", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "NONE", "text": "Я не чево не путаю лижбы вы не чего не напутали", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0413", "type": "request", "categories": [ "info_request" ], "group_id": "1003427576151", "group_title": "🎀 758 DANIELA RAMIREZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "DANIELA RAMIREZ", "trigger_text": "Do you have a different po number that should start with 18 or 19", "trigger_sender": "Daniela Ramirez", "opened_at": "2026-05-11 20:56:23", "last_at": "2026-05-12 02:20:05", "last_signal_at": "2026-05-11 20:56:23", "resolved_at": null, "status": "stale", "duration_hours": 5.39, "message_count": 35, "signal_count": 1, "participants": [ "Daniela Ramirez", "Patrick Jane", "Samuel ⛟" ], "timeline": [ { "timestamp": "2026-05-11 20:56:23", "sender": "Daniela Ramirez", "role": "driver", "label": "DRIVER_REQUEST", "text": "Do you have a different po number that should start with 18 or 19", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-11 20:56:33", "sender": "Patrick Jane", "role": "dispatch", "label": "NONE", "text": "1 sec", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:57:34", "sender": "Patrick Jane", "role": "dispatch", "label": "NONE", "text": "CS09835927", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:57:40", "sender": "Patrick Jane", "role": "dispatch", "label": "NONE", "text": "broker gave us this number", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:58:29", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Let see if it works", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 21:00:02", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "No it’s not working", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 21:00:15", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Needs to start with 18 or 19", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 21:08:21", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "They are telling me to leave and come back until I have the right pick up number", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 21:08:36", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "It should start with 18 or 19", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 21:08:50", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "calling to the broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 21:08:59", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "no response for now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 21:09:09", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "please wait minute", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 21:12:23", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "1921226", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 21:12:33", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "Daniela", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 21:13:08", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "It declined me", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 21:13:16", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Says I’m too early for appointment time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 21:13:35", "sender": "Patrick Jane", "role": "dispatch", "label": "NONE", "text": "pls ask them when is ur exact app time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 21:14:34", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "My appointment is until 8 pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 21:14:45", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "I could check in 45 minutes before", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 21:15:16", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "They are strict here with appointment time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 21:16:25", "sender": "Patrick Jane", "role": "dispatch", "label": "NONE", "text": "10/4", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 23:46:40", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Already checked in", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 23:47:01", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Just waiting for a door", "signals": [ "issue:detention" ], "is_resolution": false }, { "timestamp": "2026-05-11 23:47:31", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "good thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 23:50:15", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Door 8", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 23:50:21", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 00:59:12", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 01:09:42", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "We need to scale the load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 01:10:15", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "please attach it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 01:13:44", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "Load# 1014950 picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-12 01:21:39", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Question? So the adress on BOL, is that the correct adress I’m delivering right?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 01:22:11", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 01:22:19", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "10/4", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 02:09:18", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "@Fel1x_acc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-12 02:20:05", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "Load 1014950 Rolling Location 14620 W 100 N, Yorktown, IN 47396 901 mi away from DEL", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0412", "type": "request", "categories": [ "eld_request" ], "group_id": "1003822858962", "group_title": "🟢 🎀 1306 SHAW TEMEKA (COMPANY DRIVER) TBT EXPRESS", "driver": "SHAW TEMEKA", "trigger_text": "Put me on pc", "trigger_sender": "Temeka Shaw", "opened_at": "2026-05-11 20:52:23", "last_at": "2026-05-11 21:08:50", "last_signal_at": "2026-05-11 20:52:23", "resolved_at": null, "status": "stale", "duration_hours": 0.27, "message_count": 14, "signal_count": 1, "participants": [ "Temeka Shaw", "Support team", "James Specter" ], "timeline": [ { "timestamp": "2026-05-11 20:52:23", "sender": "Temeka Shaw", "role": "driver", "label": "DRIVER_REQUEST", "text": "Put me on pc", "signals": [ "request:eld_request" ], "is_resolution": false }, { "timestamp": "2026-05-11 20:53:22", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@dale_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:54:00", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:54:14", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:54:17", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "u dont need time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:54:25", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "u can drive without it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:54:29", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "u are bobtailing", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:54:40", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "I have 2 be in pc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:56:02", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@choyxona2024 pls put her to PC", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:56:55", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 21:08:24", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "do you want us to find safe parking for your truck ma'am?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 21:08:35", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Bill_safety", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 21:08:44", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Nah i have 1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 21:08:50", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "got you", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0411", "type": "request", "categories": [ "contact_request" ], "group_id": "1003850984050", "group_title": "🎀 841 TOUSSAINT MARIE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "TOUSSAINT MARIE", "trigger_text": "Call me please", "trigger_sender": "Marie Guetching Toussaint Altidor", "opened_at": "2026-05-11 19:44:31", "last_at": "2026-05-11 19:45:28", "last_signal_at": "2026-05-11 19:44:31", "resolved_at": null, "status": "stale", "duration_hours": 0.02, "message_count": 2, "signal_count": 1, "participants": [ "Marie Guetching Toussaint Altidor", "Zach Murphy" ], "timeline": [ { "timestamp": "2026-05-11 19:44:31", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call me please", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-11 19:45:28", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Calling", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0410", "type": "request", "categories": [ "home_time" ], "group_id": "1003918396528", "group_title": "🎀 1412 DANIELLA PASCAL (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "DANIELLA PASCAL", "trigger_text": "This is not working out I'm coming to drop the truck I'm going home", "trigger_sender": "Danie", "opened_at": "2026-05-11 16:44:59", "last_at": "2026-05-11 19:43:29", "last_signal_at": "2026-05-11 16:44:59", "resolved_at": null, "status": "stale", "duration_hours": 2.98, "message_count": 7, "signal_count": 1, "participants": [ "Danie", "Kevin ⛟", "Richard_fleet", "Sanchez", "Andrew" ], "timeline": [ { "timestamp": "2026-05-11 16:44:59", "sender": "Danie", "role": "unknown", "label": "DRIVER_REQUEST", "text": "This is not working out I'm coming to drop the truck I'm going home", "signals": [ "request:home_time" ], "is_resolution": false }, { "timestamp": "2026-05-11 16:47:01", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 16:50:38", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "got it, we will check after home time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 16:54:43", "sender": "Sanchez", "role": "dispatch", "label": "NONE", "text": "called : all good now", "signals": [ "negation" ], "is_resolution": false }, { "timestamp": "2026-05-11 18:16:56", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 19:43:20", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "can you give me a call Danie", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 19:43:29", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "can not reach you out", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0409", "type": "request", "categories": [ "permission_request" ], "group_id": "1003427576151", "group_title": "🎀 758 DANIELA RAMIREZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "DANIELA RAMIREZ", "trigger_text": "Do I need to get more fuses?", "trigger_sender": "Daniela Ramirez", "opened_at": "2026-05-11 16:37:16", "last_at": "2026-05-11 20:50:18", "last_signal_at": "2026-05-11 16:37:16", "resolved_at": null, "status": "stale", "duration_hours": 4.22, "message_count": 11, "signal_count": 1, "participants": [ "Daniela Ramirez", "Richard_fleet", "Patrick Jane" ], "timeline": [ { "timestamp": "2026-05-11 16:37:16", "sender": "Daniela Ramirez", "role": "driver", "label": "DRIVER_REQUEST", "text": "Do I need to get more fuses?", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-11 16:45:32", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "Ma'am can you secure it please ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 16:48:35", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "#ptitruck # 758 checked: 05/11 condition: good tr # RS047524 checked: 05/11 condition: good", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-11 17:18:19", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "I secured it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 17:26:50", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 19:26:03", "sender": "Patrick Jane", "role": "dispatch", "label": "NONE", "text": "Load# 1014950 PO# 43303984 // 04810980 / Note: Live Loading PU-time: 05/11/2026 05:00 PM PU-address: RED GOLD 1 2595 W STATE RD 28 ALEXANDRIA IN 46001 _______________________________________", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-11 19:26:09", "sender": "Patrick Jane", "role": "dispatch", "label": "NONE", "text": "Here's the full info Daniela", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 19:26:12", "sender": "Patrick Jane", "role": "dispatch", "label": "NONE", "text": "pls confirm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 19:28:45", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Confirm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 19:28:56", "sender": "Patrick Jane", "role": "dispatch", "label": "NONE", "text": "ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:50:18", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Arrived to pick up about to check in", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0408", "type": "request", "categories": [ "info_request" ], "group_id": "1003822858962", "group_title": "🟢 🎀 1306 SHAW TEMEKA (COMPANY DRIVER) TBT EXPRESS", "driver": "SHAW TEMEKA", "trigger_text": "Can u send new drop address", "trigger_sender": "Temeka Shaw", "opened_at": "2026-05-11 16:33:41", "last_at": "2026-05-11 20:21:59", "last_signal_at": "2026-05-11 16:33:41", "resolved_at": null, "status": "stale", "duration_hours": 3.81, "message_count": 33, "signal_count": 1, "participants": [ "Temeka Shaw", "James Specter", "Mark", "Support team", "Delroy", "Dale" ], "timeline": [ { "timestamp": "2026-05-11 16:33:41", "sender": "Temeka Shaw", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can u send new drop address", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-11 16:34:28", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "what trailer u got from there?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 16:34:33", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "can u send the trl #, pls?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 16:35:47", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "601286", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 16:37:07", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "No correction 251201 is the empty trailer that i have now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 16:38:21", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "g2g to drop it in SAIA (MPS) 3430 E Raines Road Memphis, TN 38118", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 16:38:22", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 16:40:08", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "I dont have the time to drop this", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 16:42:55", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "I told yall i wouldnt have the time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 16:44:27", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "checking now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 16:44:32", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "gimme a moment", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 17:09:10", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "Temeka we have added to u 4 hours, u are good now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 19:33:54", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Load dropped", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 19:34:44", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Empty trailer dropped at saia memphis tn", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 19:34:52", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Headed home", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 19:35:00", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "pistures please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 19:35:09", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "pictures *\\", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 19:38:22", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "@sp_team_tbt need to inform the broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 19:38:25", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "loaded drop noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 19:38:38", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "empty trailer drop noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 19:41:17", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 19:41:22", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 19:41:23", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 19:41:27", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Call", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 19:41:31", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 19:43:33", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "can you call the driver", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 19:44:02", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "James call me", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 19:47:38", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "on hold", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 19:50:41", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "194 miles need to be added for trailer moves @Walter_mileage, note, pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:19:36", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:19:56", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:21:35", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #1490 Amount: For a Full Tank Address: 7720 TN-222 Mason , TN 38069 Interstate: I-40, Exit 42 Distance: 10 miles Map link: https://www.google.com/maps/search/?ap", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-11 20:21:59", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "Talked: we will refuel there", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0407", "type": "request", "categories": [ "info_request" ], "group_id": "1003443235257", "group_title": "🎀 852 CHERRICA CALIXTE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "CHERRICA CALIXTE", "trigger_text": "@mary_watsonn can you call again please", "trigger_sender": "Andy Allen", "opened_at": "2026-05-11 15:31:16", "last_at": "2026-05-11 20:59:17", "last_signal_at": "2026-05-11 15:31:16", "resolved_at": null, "status": "stale", "duration_hours": 5.47, "message_count": 35, "signal_count": 1, "participants": [ "Andy Allen", "Mary Watson", "C C" ], "timeline": [ { "timestamp": "2026-05-11 15:31:16", "sender": "Andy Allen", "role": "unknown", "label": "DRIVER_REQUEST", "text": "@mary_watsonn can you call again please", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-11 15:34:13", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 15:35:31", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Called", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 15:36:32", "sender": "Andy Allen", "role": "unknown", "label": "NONE", "text": "Load # 214269 PO: 20260511-0107-001-001 Pick up: 05/11 11:30 - 15:00 Note: Live loading OPUS PACKAGING 300 White Mountain Dr New Bremen, OH 45869 Delivery: 05/13 08:00 - 09:00 Note: Live unloa", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-11 15:36:42", "sender": "Andy Allen", "role": "unknown", "label": "NONE", "text": "Load got cancelled", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 15:36:52", "sender": "Andy Allen", "role": "unknown", "label": "NONE", "text": "will start looking for another once PTI sent", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 16:15:25", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "@Jordan_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 19:25:45", "sender": "Andy Allen", "role": "unknown", "label": "NONE", "text": "@Cherricalixte getting a load ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 19:25:52", "sender": "Andy Allen", "role": "unknown", "label": "NONE", "text": "Broker will call you now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:17:09", "sender": "Andy Allen", "role": "unknown", "label": "NONE", "text": "Load # 2229261 Pick up: 05/11 ASAP Note: Live loading SADDLE CREEK C/O TORANI 200 RICHARD KNOCK WAY WALTON, KY 41094 Delivery: 05/12 09:00 Note: Live unloading KUNA FOODSERVICE KUNA MEAT", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-11 20:17:26", "sender": "Andy Allen", "role": "unknown", "label": "NONE", "text": "@choyxona2023 please update her hrs - she is about to start rolling to the shipper for 1st load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:17:33", "sender": "Andy Allen", "role": "unknown", "label": "NONE", "text": "@Cherricalixte Here is our next load ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:30:37", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "@Cherricalixte ma`am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:30:44", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "When will you start rolling?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:30:56", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "You have enough hours for driving", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:35:55", "sender": "C C", "role": "unknown", "label": "NONE", "text": "Is that load come with a $200 bonus?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:36:49", "sender": "Andy Allen", "role": "unknown", "label": "NONE", "text": "Sorry, bonus for what ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:37:15", "sender": "C C", "role": "unknown", "label": "NONE", "text": "Cause it’s under 600 miles", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:38:12", "sender": "Andy Allen", "role": "unknown", "label": "NONE", "text": "There is no bonus for the loads under 600 miles", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:38:50", "sender": "Andy Allen", "role": "unknown", "label": "NONE", "text": "Moreover, we’re running solo, so even 600 miles with loading time would be hard to make.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:39:17", "sender": "C C", "role": "unknown", "label": "NONE", "text": "Well send it to owner operator", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:40:07", "sender": "Andy Allen", "role": "unknown", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:40:21", "sender": "C C", "role": "unknown", "label": "NONE", "text": "No need too", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:40:46", "sender": "Andy Allen", "role": "unknown", "label": "NONE", "text": "You weren't informed about DOT BLITZ &", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:41:37", "sender": "Andy Allen", "role": "unknown", "label": "NONE", "text": "Let's take this load and tomorrow I'll get you a load to home. You will start new week with the Jake", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:41:49", "sender": "C C", "role": "unknown", "label": "NONE", "text": "The load you had canceled this morning wasn’t a short run", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:41:51", "sender": "Andy Allen", "role": "unknown", "label": "NONE", "text": "since this week we will low on miles for obvious reason", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:42:37", "sender": "Andy Allen", "role": "unknown", "label": "NONE", "text": "It was in the morning - and I was waiting for you. I would love to get smthg similar, but at 12 pm i could not find anything even close", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:43:34", "sender": "Andy Allen", "role": "unknown", "label": "NONE", "text": "With the current option, we’re heading to a better area and not losing a day", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:45:46", "sender": "Andy Allen", "role": "unknown", "label": "NONE", "text": "@Cherricalixte You can think about this option - most of the drivers at home and it's fine. Please let me know your decision tomorrow morning once you will be unloaded", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:45:59", "sender": "Andy Allen", "role": "unknown", "label": "NONE", "text": "I'll plan for you accordingly", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:55:42", "sender": "Andy Allen", "role": "unknown", "label": "NONE", "text": "could not reach you ma'am — leaving the office soon. Lmk if you have any qs", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:58:09", "sender": "C C", "role": "unknown", "label": "NONE", "text": "You have a great rest of the day hopefully you can find a better option tomorrow morning that will be beneficial for both of us", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:59:08", "sender": "Andy Allen", "role": "unknown", "label": "NONE", "text": "We are straying with this load - I can't cancel it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:59:17", "sender": "Andy Allen", "role": "unknown", "label": "NONE", "text": "we will talk tomorrow about the plan, alright", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0406", "type": "request", "categories": [ "eld_request" ], "group_id": "1003427576151", "group_title": "🎀 758 DANIELA RAMIREZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "DANIELA RAMIREZ", "trigger_text": "I need hours plz", "trigger_sender": "Daniela Ramirez", "opened_at": "2026-05-11 15:04:10", "last_at": "2026-05-11 16:35:03", "last_signal_at": "2026-05-11 15:04:10", "resolved_at": null, "status": "stale", "duration_hours": 1.51, "message_count": 8, "signal_count": 1, "participants": [ "Daniela Ramirez", "Ali Walker", "Richard_fleet" ], "timeline": [ { "timestamp": "2026-05-11 15:04:10", "sender": "Daniela Ramirez", "role": "driver", "label": "DRIVER_REQUEST", "text": "I need hours plz", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-11 15:16:40", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Delivered", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 15:17:48", "sender": "Ali Walker", "role": "dispatch", "label": "NONE", "text": "good]", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 15:21:19", "sender": "Ali Walker", "role": "dispatch", "label": "NONE", "text": "Load# 36547268 has been completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-11 15:21:27", "sender": "Ali Walker", "role": "dispatch", "label": "NONE", "text": "broker informed", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 16:14:20", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 16:31:35", "sender": "Ali Walker", "role": "dispatch", "label": "NONE", "text": "@richard_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 16:35:03", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0405", "type": "request", "categories": [ "permission_request" ], "group_id": "1003838508021", "group_title": "🎀 5090 ROSEMARIE BATES (COMPANY DRIVER) ARSLON LLC", "driver": "ROSEMARIE BATES", "trigger_text": "Can I go", "trigger_sender": "Rosemarie Bates", "opened_at": "2026-05-11 14:04:01", "last_at": "2026-05-11 15:00:32", "last_signal_at": "2026-05-11 14:04:01", "resolved_at": "2026-05-11 15:00:32", "status": "resolved", "duration_hours": 0.94, "message_count": 19, "signal_count": 1, "participants": [ "Rosemarie Bates", "Steve", "Nicholas" ], "timeline": [ { "timestamp": "2026-05-11 14:04:01", "sender": "Rosemarie Bates", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can I go", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-11 14:04:04", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "yes you can", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 14:04:08", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Ok ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 14:07:02", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "pls be informed @Nicholas_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 14:27:16", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Im at the shop please send me elsewhere", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 14:28:40", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "are they checking your truck ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 14:29:25", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "I informed them, they will put new tire", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 14:43:08", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Ok it's too tight for trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 14:43:40", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "I'm in but they want to push me and almost hurt truck it sucks here total bs I hate it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 14:54:21", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "What will method of pay ment be", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 14:57:05", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "EFS?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 14:57:13", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "They want to know", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 14:57:15", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "credit card", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 14:58:04", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Ok what is owner phone number they want to know", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 14:58:17", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "No one speaks English I can't deal", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 14:58:40", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Phone", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 14:59:20", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "@Nicholas_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 14:59:23", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 15:00:32", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "called & talked: we are good now, they will replace the tire now", "signals": [ "negation" ], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0404", "type": "request", "categories": [ "load_request" ], "group_id": "1002269071382", "group_title": "📷 907 HASSAN CAMALEY (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "HASSAN CAMALEY", "trigger_text": "Attention dispatch I have to be home ( Indianapolis Indiana) on Friday 5/15/26 , please send me a load on Thursday 5/14/26 that will deliver on Friday Morning.", "trigger_sender": "Hassan Camaley", "opened_at": "2026-05-11 13:44:08", "last_at": "2026-05-11 18:45:52", "last_signal_at": "2026-05-11 13:44:08", "resolved_at": null, "status": "stale", "duration_hours": 5.03, "message_count": 8, "signal_count": 1, "participants": [ "Hassan Camaley", "Joseph Estes", "Bob Hamilton" ], "timeline": [ { "timestamp": "2026-05-11 13:44:08", "sender": "Hassan Camaley", "role": "driver", "label": "DRIVER_REQUEST", "text": "Attention dispatch I have to be home ( Indianapolis Indiana) on Friday 5/15/26 , please send me a load on Thursday 5/14/26 that will deliver on Friday Morning.", "signals": [ "request:load_request" ], "is_resolution": false }, { "timestamp": "2026-05-11 15:20:03", "sender": "Joseph Estes", "role": "dispatch", "label": "NONE", "text": "Load# 552971263 Note: Live loading PU# [phone]-TN PU# 43804465 PU-time: 5/11/2026 13:00 PU-address: Lacerta Group 505 Collins St Attleboro, MA 02703 ————————————————————— Note: Live unloadin", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-11 15:20:09", "sender": "Joseph Estes", "role": "dispatch", "label": "NONE", "text": "Hassan next load bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 15:28:38", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "I don’t have hours to drive I can’t pick up the load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 15:29:11", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "I have to wait until I My get 70 cycles", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 15:29:32", "sender": "Bob Hamilton", "role": "dispatch", "label": "NONE", "text": "they will fix it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 15:29:45", "sender": "Bob Hamilton", "role": "dispatch", "label": "NONE", "text": "@choyxona2023 pls assist", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 18:45:52", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "Got a dooe now", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0403", "type": "request", "categories": [ "info_request" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "Team can you call someone to come give me jump", "trigger_sender": "mario santos", "opened_at": "2026-05-11 13:01:47", "last_at": "2026-05-12 13:51:30", "last_signal_at": "2026-05-12 11:53:44", "resolved_at": null, "status": "stale", "duration_hours": 24.83, "message_count": 58, "signal_count": 3, "participants": [ "mario santos", "Antony", "Will Knight", "Tom Hall", "Billy Hopkins", "Nick_Safety", "Eddie Johnson" ], "timeline": [ { "timestamp": "2026-05-11 13:01:47", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "Team can you call someone to come give me jump", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-11 13:01:49", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Please", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-11 13:01:56", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "@Will_Fleet2", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 13:05:39", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "need to ask other drivers for jump", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 13:05:51", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "I will try sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 13:09:47", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "and I informed earlier to stop by Loves but you are ended up in truckstop with no service,we need to wait till someone gives us jump", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 13:10:26", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Sir you never informed me to stop by loves", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 13:30:13", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "I’m still asking around team for help give me a few . Someone will say yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 13:54:33", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Team I one to help cause of the rain outside", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 13:54:46", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Can we call someone now I’m ready to start working", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-11 13:54:54", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "@Will_Fleet2", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 13:56:37", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "I found someone", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 14:12:49", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "let us know once started please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 14:12:55", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 14:19:30", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Okay we up trick is on", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 14:19:38", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Truck is on", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 14:20:10", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "Cool.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 16:25:07", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "Mario!", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 16:25:10", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "Sending next load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 16:25:19", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "I’m ready", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 16:25:33", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "1200 Battery Brook PKWY Richmond, VA 23237", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 16:25:38", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "u can start rolling there", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 16:28:30", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "Load# 552471862 PU# 00123789112488253 Note: (live loading) PU-time: 12:00pm-3:00pm 5/11/2026 PU-address: RVA BHI R VIRGINIA IO 1200 Battery Brook PKWY Richmond, VA 23237 ————————————————————— Note:", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-11 16:28:45", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 16:38:09", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Is this it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 16:38:11", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "sec", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 16:38:18", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "yessir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 16:38:19", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "that's the one", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 17:40:32", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "status - rolling 4 miles left to the PU", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 17:46:52", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "Team can you send me medical card please it’s emergency", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-11 17:47:25", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "@Jacob_safety @safety_wade @Bill_safety can u pls assist", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 17:47:51", "sender": "Nick_Safety", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 17:49:07", "sender": "Nick_Safety", "role": "dispatch", "label": "NONE", "text": "here sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 17:50:37", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "per GPS the truck arrived at PU", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 17:50:47", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Yes I’m here there’s a line", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 18:12:56", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Dock 343", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:04:10", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 20:05:20", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "Load# 552471862 - has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-12 11:53:44", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "I need is number ends with 994", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-12 13:51:30", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "@RioDogg empty now ?", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 18 }, { "case_id": "REQ-0402", "type": "request", "categories": [ "pay_request" ], "group_id": "1003751791410", "group_title": "🎀 1052 CANDICE BREWER (COMPANY DRIVER) ROBERTSON TRUCK", "driver": "CANDICE BREWER", "trigger_text": "Hello can you activate my fuel card", "trigger_sender": "Candice Brewer", "opened_at": "2026-05-11 12:14:57", "last_at": "2026-05-11 18:10:44", "last_signal_at": "2026-05-11 12:14:57", "resolved_at": null, "status": "stale", "duration_hours": 5.93, "message_count": 27, "signal_count": 1, "participants": [ "Candice Brewer", "Kevin ⛟", "draco", "cαmíllα", "Joseph" ], "timeline": [ { "timestamp": "2026-05-11 12:14:57", "sender": "Candice Brewer", "role": "driver", "label": "DRIVER_REQUEST", "text": "Hello can you activate my fuel card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-11 12:15:07", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "@Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 12:15:17", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 12:15:53", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 12:26:40", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "Update for load # 1042932 Status Stopped Loc: 7301 Bonnie View Rd, Dallas, TX 75241 Miles left: 26", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-11 12:27:01", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "good morning brother Candice pls start rolling to DEL point asao", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 12:27:33", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "Turn the alarm off getting fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 12:29:34", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "you should turn it off on your device", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 13:52:16", "sender": "cαmíllα", "role": "dispatch", "label": "NONE", "text": "Candice are u at the receiver ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 13:52:42", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "At the stadium it’s a long line of trucks", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 13:53:58", "sender": "cαmíllα", "role": "dispatch", "label": "NONE", "text": "noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 13:53:59", "sender": "cαmíllα", "role": "dispatch", "label": "NONE", "text": "ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 14:37:39", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "per GPS onsite", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 15:11:26", "sender": "cαmíllα", "role": "dispatch", "label": "NONE", "text": "Candice any good news?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 16:09:41", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "Candice still unloading?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 16:09:45", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "called no response", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 16:10:18", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "I’m still waiting I told ya it was a long line", "signals": [ "issue:detention" ], "is_resolution": false }, { "timestamp": "2026-05-11 16:32:15", "sender": "cαmíllα", "role": "dispatch", "label": "NONE", "text": "u didnt get door yet ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 16:50:13", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 16:51:00", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "🚚 Load# 1042932 has been completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-11 17:46:16", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "@Joseph_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 17:47:01", "sender": "Joseph", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 17:52:04", "sender": "Joseph", "role": "dispatch", "label": "NONE", "text": "send over the trailer documents", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 17:55:09", "sender": "Joseph", "role": "dispatch", "label": "NONE", "text": "Candice", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 18:02:20", "sender": "cαmíllα", "role": "dispatch", "label": "NONE", "text": "Weight: 40,000 lbs.empty racks", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 18:02:23", "sender": "cαmíllα", "role": "dispatch", "label": "NONE", "text": "booking for you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 18:10:44", "sender": "cαmíllα", "role": "dispatch", "label": "NONE", "text": "🚚 Load# 6411712 Note: live loading PU-time: 05/11 0600-1430 PU-address: BURRIS WINDOWS 4949 AMON CARTER BLVD FORT WORTH TX 76155 ———————————————— Note: live unloading DEL-time: 24/7", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0401", "type": "request", "categories": [ "doc_request" ], "group_id": "1003769147142", "group_title": "🟢 🎀 1184 SHEREE WALDON (COMPANY DRIVER) TBT EXPRESS", "driver": "SHEREE WALDON", "trigger_text": "I have to go to truck stop to print out paperwork", "trigger_sender": "Sheree Waldon", "opened_at": "2026-05-10 22:46:01", "last_at": "2026-05-11 01:52:37", "last_signal_at": "2026-05-10 22:46:01", "resolved_at": null, "status": "stale", "duration_hours": 3.11, "message_count": 10, "signal_count": 1, "participants": [ "Sheree Waldon", "Support team", "James" ], "timeline": [ { "timestamp": "2026-05-10 22:46:01", "sender": "Sheree Waldon", "role": "driver", "label": "DRIVER_REQUEST", "text": "I have to go to truck stop to print out paperwork", "signals": [ "request:doc_request" ], "is_resolution": false }, { "timestamp": "2026-05-10 22:46:40", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "yes pls ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 22:46:46", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "did u find the trailer?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 23:37:25", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "Can u unlock fuel card", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-10 23:37:31", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 23:37:38", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Jamesfuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 23:37:47", "sender": "James", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 23:37:58", "sender": "James", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 23:38:41", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-11 01:52:37", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "talked: she already got the loaded trailer and sent video but it is not uploaded, she will try to send again once she stops", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0400", "type": "request", "categories": [ "pay_request" ], "group_id": "1002269071382", "group_title": "📷 907 HASSAN CAMALEY (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "HASSAN CAMALEY", "trigger_text": "Please activate fuel card", "trigger_sender": "Hassan Camaley", "opened_at": "2026-05-10 18:14:45", "last_at": "2026-05-10 23:40:49", "last_signal_at": "2026-05-10 18:14:45", "resolved_at": null, "status": "stale", "duration_hours": 5.43, "message_count": 4, "signal_count": 1, "participants": [ "Hassan Camaley", "Davis", "Tim Harrison" ], "timeline": [ { "timestamp": "2026-05-10 18:14:45", "sender": "Hassan Camaley", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please activate fuel card", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-10 18:14:51", "sender": "Davis", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 19:19:04", "sender": "Davis", "role": "dispatch", "label": "NONE", "text": "Load# 31487-46438 Status: Rolling Current location: 1188 Old N Main St, Oneida, NY 13421 250 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-10 23:40:49", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Update for the load#31487-46438 Status: Rolling Current location: Stoddard, NH, 03464 Miles left: 23", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0399", "type": "request", "categories": [ "pay_request" ], "group_id": "1002516426425", "group_title": "📷 781 LUD BLITZ WIDG PAYOUTE (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "LUD BLITZ WIDG PAYOUTE", "trigger_text": "Activate fuel card please", "trigger_sender": "Lud Blitz W Payoute", "opened_at": "2026-05-10 15:26:41", "last_at": "2026-05-10 19:55:36", "last_signal_at": "2026-05-10 15:26:41", "resolved_at": null, "status": "stale", "duration_hours": 4.48, "message_count": 4, "signal_count": 1, "participants": [ "Lud Blitz W Payoute", "Delroy", "Rebecca" ], "timeline": [ { "timestamp": "2026-05-10 15:26:41", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "DRIVER_REQUEST", "text": "Activate fuel card please", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-10 15:26:47", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 16:20:38", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "Update for the load# 552838635 Status: rolling CL: I 75, 9.7 mi ENE Live Oak, Hamilton County, FL 190 miles left to the receiver", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-10 19:55:36", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "Update for the load# 552838635 Status: stopped CL: I 75, Irvine, FL, 34686 116 miles left to the receiver", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0398", "type": "request", "categories": [ "fuel_request" ], "group_id": "1002782021066", "group_title": "🟡 🎀 807 JENNIFER GARRETT-GROSSARTH (COMPANY DRIVER) - BUCKEYE TRUCKS LLC", "driver": "JENNIFER GARRETT-GROSSARTH", "trigger_text": "I am at my fuel stop please and thank you", "trigger_sender": "Jennifer Garrett", "opened_at": "2026-05-10 15:06:08", "last_at": "2026-05-10 19:36:47", "last_signal_at": "2026-05-10 15:06:08", "resolved_at": "2026-05-10 19:36:47", "status": "resolved", "duration_hours": 4.51, "message_count": 34, "signal_count": 1, "participants": [ "Jennifer Garrett", "Ryan Clark", "Delroy", "Andrew" ], "timeline": [ { "timestamp": "2026-05-10 15:06:08", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "I am at my fuel stop please and thank you", "signals": [ "request:fuel_request" ], "is_resolution": false }, { "timestamp": "2026-05-10 15:06:15", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep @martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 15:09:04", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 15:10:50", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Jennifer happy mother's day for you also ma'am i will congratulate my mother thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 15:24:16", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "101 Trotters Ln, Franklin, KY 42134 https://maps.app.goo.gl/QkW9aadT1hXmcXy6A", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 15:24:33", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "pls come there to do oil change on truck Jennifer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 15:26:52", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@Andrew_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 15:27:01", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 16:27:23", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Load# 8809467 Rolling 879 mil left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-10 17:56:31", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Just arrived at shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 17:56:53", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Tenant explained it will be approximately 3 hours", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 17:56:53", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@Andrew_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 17:57:00", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "a moment", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 17:57:06", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "no wait time ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 17:58:34", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "No approximately 3 hrs He want to know the type of oil", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 17:59:06", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "will provide another service", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 17:59:52", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Ok pulling out", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 18:01:20", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "4000 L and N Turnpike Rd, Horse Cave, KY 42749 https://maps.app.goo.gl/kPaTNHoAqGferwWD6", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 18:01:28", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "you can come there, an hour waitig time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 18:56:32", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Arrived at shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 18:56:57", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "can you do check in pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 18:57:51", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Already heading inside", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 18:58:50", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Inside", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 18:59:10", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "good", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 18:59:17", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@Andrew_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 19:00:14", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "They are saying they have only 1 technician and it will be about 2 hrs", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 19:00:50", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "ok, let's wait pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 19:04:21", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "All checked in", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 19:34:54", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 19:35:09", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "can we del the load by tomorrow ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 19:35:51", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "I don’t mind driving but currently I have only 8 hrs on clock", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 19:36:10", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "got it ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 19:36:19", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "But if you give me the hours I’ll do my best to get there", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 19:36:47", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "no we can't all good lmk once the tires will be fixed ty", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0397", "type": "request", "categories": [ "permission_request" ], "group_id": "1003840953141", "group_title": "🎀 1245 RAUNELLE JONES (COMPANY DRIVER) ROBERTSON TRUCKS LLC", "driver": "RAUNELLE JONES", "trigger_text": "On my way to flying j should I get fuel here as well?", "trigger_sender": "Raunelle Jones", "opened_at": "2026-05-10 12:22:53", "last_at": "2026-05-10 12:55:11", "last_signal_at": "2026-05-10 12:22:53", "resolved_at": null, "status": "stale", "duration_hours": 0.54, "message_count": 7, "signal_count": 1, "participants": [ "Raunelle Jones", "Delroy", "Darcy" ], "timeline": [ { "timestamp": "2026-05-10 12:22:53", "sender": "Raunelle Jones", "role": "driver", "label": "DRIVER_REQUEST", "text": "On my way to flying j should I get fuel here as well?", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-10 12:23:03", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 12:27:01", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "which one? could you please send the location of the Flying J", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 12:53:30", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "@delroy_diesel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 12:53:37", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 12:55:04", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "sure ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 12:55:11", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "lets refuel here", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0396", "type": "request", "categories": [ "fuel_request" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "@dale_fuel need fuel", "trigger_sender": "mario santos", "opened_at": "2026-05-10 11:36:36", "last_at": "2026-05-10 14:57:41", "last_signal_at": "2026-05-10 11:36:36", "resolved_at": null, "status": "stale", "duration_hours": 3.35, "message_count": 25, "signal_count": 1, "participants": [ "mario santos", "Delroy", "Davis", "Billy Hopkins" ], "timeline": [ { "timestamp": "2026-05-10 11:36:36", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "@dale_fuel need fuel", "signals": [ "request:fuel_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-10 11:36:50", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #4649 Amount: For a Full Tank Address: 713 Oakland Circle Raphine , VA 24472 Interstate: I-81/I-64, Exit 205 Distance: 141 miles Map link: https://www.google.co", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-10 11:36:55", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "lets refuel there brother @RioDogg", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 11:37:45", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "@TomHall_95 can you please help with eta let Walmart know", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-10 14:16:18", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Turn on fuel card", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 14:17:28", "sender": "Davis", "role": "dispatch", "label": "NONE", "text": "@martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 14:17:48", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 14:48:23", "sender": "Davis", "role": "dispatch", "label": "NONE", "text": "Load# 334071 Status: Rolling Current location: I-81, Greenville, VA 24440 62 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-10 14:54:17", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "GM @RioDogg", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 14:54:47", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "Are you empty now?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 14:55:21", "sender": "Davis", "role": "dispatch", "label": "NONE", "text": "Calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 14:55:24", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "@billyhopkins95 no sir I’m rolling to the place now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 14:55:43", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "Why late?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 14:55:57", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "bro your DEL was 8:00pm yesterday", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 14:56:03", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "WHY you are late?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 14:56:22", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "I over slept boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 14:56:29", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "wtf bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 14:56:30", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "come on", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 14:56:36", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "this cant be reason", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 14:56:40", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "it's WALMART bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 14:56:42", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "come ooonnn", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 14:56:46", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "WHY?????????", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 14:56:55", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "Are you kidding?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 14:57:18", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "bro , you confirmed here !", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 14:57:41", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "dam bro, why you doing it? on purpose?", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0395", "type": "request", "categories": [ "contact_request" ], "group_id": "1003850984050", "group_title": "🎀 841 TOUSSAINT MARIE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "TOUSSAINT MARIE", "trigger_text": "You should call me for fuel", "trigger_sender": "Marie Guetching Toussaint Altidor", "opened_at": "2026-05-10 03:44:18", "last_at": "2026-05-10 05:06:37", "last_signal_at": "2026-05-10 03:44:18", "resolved_at": null, "status": "stale", "duration_hours": 1.37, "message_count": 9, "signal_count": 1, "participants": [ "Marie Guetching Toussaint Altidor", "Amir", "Fuel Department", "Axel", "Eric Foreman" ], "timeline": [ { "timestamp": "2026-05-10 03:44:18", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "DRIVER_REQUEST", "text": "You should call me for fuel", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-10 03:44:49", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "It's just now I saw it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 03:46:54", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 03:47:42", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "lmc for the next", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 03:48:18", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #876 Amount: For a Full Tank Address: 23866 Rogers Clark Blvd. Ruther Glen , VA 22546 Interstate: I-95, Exit 104 Distance: 49 miles Map link: https://www.google.com/maps/se", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-10 03:48:32", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Marie Guetching we can refuel here, it should be on your way", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 04:35:46", "sender": "Axel", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 04:39:01", "sender": "Axel", "role": "dispatch", "label": "NONE", "text": "called no response, Ma'am Marie Guetching I hope you are doing well, Ma’am, I just wanted to know where you parked the truck, this place seems unsafe, pls move the truck to a safer place.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 05:06:37", "sender": "Eric Foreman", "role": "dispatch", "label": "NONE", "text": "Update for Load # 645968 Status: stopped Current location : The Lawton Townhomes, 6417 Statute St, Chesterfield, VA 23832 146 miles left to the receiver", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0394", "type": "request", "categories": [ "permission_request" ], "group_id": "1002782021066", "group_title": "🟡 🎀 807 JENNIFER GARRETT-GROSSARTH (COMPANY DRIVER) - BUCKEYE TRUCKS LLC", "driver": "JENNIFER GARRETT-GROSSARTH", "trigger_text": "Good evening If possible may I have more hours", "trigger_sender": "Jennifer Garrett", "opened_at": "2026-05-10 00:34:29", "last_at": "2026-05-10 03:00:14", "last_signal_at": "2026-05-10 00:34:29", "resolved_at": null, "status": "stale", "duration_hours": 2.43, "message_count": 7, "signal_count": 1, "participants": [ "Jennifer Garrett", "Ali", "Fuel Department" ], "timeline": [ { "timestamp": "2026-05-10 00:34:29", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good evening If possible may I have more hours", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-10 00:34:47", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Good evening ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 00:34:53", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "?how are you doing", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 00:34:59", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 00:35:10", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Marvelous marvelous", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 03:00:06", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #356 Amount: For a Full Tank Address: 2050 East Blue Lick Road Shepherdsville , KY 40165 Interstate: I-65, Exit 121 Brooks Rd Distance: 149 miles Map link: https", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-10 03:00:14", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Jennifer it should be on your way, pls get fuel from this pilot", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0393", "type": "request", "categories": [ "pay_request" ], "group_id": "1003751791410", "group_title": "🎀 1052 CANDICE BREWER (COMPANY DRIVER) ROBERTSON TRUCK", "driver": "CANDICE BREWER", "trigger_text": "Hello can you activate my fuel card", "trigger_sender": "Candice Brewer", "opened_at": "2026-05-09 19:56:39", "last_at": "2026-05-10 01:10:38", "last_signal_at": "2026-05-09 19:56:39", "resolved_at": null, "status": "stale", "duration_hours": 5.23, "message_count": 3, "signal_count": 1, "participants": [ "Candice Brewer", "Martin", "Amir" ], "timeline": [ { "timestamp": "2026-05-09 19:56:39", "sender": "Candice Brewer", "role": "driver", "label": "DRIVER_REQUEST", "text": "Hello can you activate my fuel card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-09 19:56:47", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 01:10:38", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "Update for Load # 1042932 Status: Rolling Current location : 196 Law Rd, Jackson, TN 38305 566 miles left to the receiver", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0392", "type": "request", "categories": [ "info_request" ], "group_id": "1003822858962", "group_title": "🟢 🎀 1306 SHAW TEMEKA (COMPANY DRIVER) TBT EXPRESS", "driver": "SHAW TEMEKA", "trigger_text": "Can u find me a scale close by", "trigger_sender": "Temeka Shaw", "opened_at": "2026-05-09 17:29:15", "last_at": "2026-05-09 23:09:31", "last_signal_at": "2026-05-09 17:29:15", "resolved_at": null, "status": "stale", "duration_hours": 5.67, "message_count": 13, "signal_count": 1, "participants": [ "Temeka Shaw", "James Specter", "Martin", "Alan Williams", "James" ], "timeline": [ { "timestamp": "2026-05-09 17:29:15", "sender": "Temeka Shaw", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can u find me a scale close by", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-09 17:29:20", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "sure", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 17:30:04", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "https://maps.app.goo.gl/qwqu6ZHEkZCcB6GS6", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 17:30:06", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 18:20:45", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #628 Amount: For a Full Tank Address: 10226 Old Federal Road Carnesville , GA 30521 Interstate: I-85 Exit 160 Distance: 169 miles Map link: https://www.google.com/maps/sear", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-09 18:20:51", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Temeka lets refuel from there", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 18:50:35", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Weight is good", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 18:51:37", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "g2g", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 19:13:31", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Load# 56291 Update Status : Stopped Miles left : 731", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-09 21:42:10", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #144 Amount: For a Full Tank Address: 2975 Gun Club Road Augusta , GA 30907 Interstate: I-20, Exit 200 Distance: 39 miles Map link: https://www.google.com/maps/s", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-09 21:42:20", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Temeka lets refuel at this pilot brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 21:43:20", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 23:09:31", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Load# 56291 Update Status : Stopped Miles left : 636", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0391", "type": "request", "categories": [ "pay_request" ], "group_id": "1003427576151", "group_title": "🎀 758 DANIELA RAMIREZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "DANIELA RAMIREZ", "trigger_text": "called and talked with driver, after PU she will go to truck stop (TA or Love's) and replaces the damaged mud flap by herself, we will Zelle the amount that she spends for parts", "trigger_sender": "Albert", "opened_at": "2026-05-09 17:14:40", "last_at": "2026-05-09 18:46:56", "last_signal_at": "2026-05-09 17:14:40", "resolved_at": null, "status": "stale", "duration_hours": 1.54, "message_count": 17, "signal_count": 1, "participants": [ "Albert", "Ali Walker", "Daniela Ramirez", "Leo", "Tyler" ], "timeline": [ { "timestamp": "2026-05-09 17:14:40", "sender": "Albert", "role": "staff_relay", "label": "DRIVER_REQUEST", "text": "called and talked with driver, after PU she will go to truck stop (TA or Love's) and replaces the damaged mud flap by herself, we will Zelle the amount that she spends for parts", "signals": [ "request:pay_request", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-05-09 17:15:06", "sender": "Ali Walker", "role": "dispatch", "label": "NONE", "text": "cheking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 17:15:09", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Got three bols going to the same place", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 17:15:15", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Not sure which one is mine", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 17:15:26", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Can you plz tell me which one is mine", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-09 17:15:29", "sender": "Ali Walker", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 17:23:52", "sender": "Ali Walker", "role": "dispatch", "label": "NONE", "text": "this one", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 17:42:31", "sender": "Ali Walker", "role": "dispatch", "label": "NONE", "text": "@richard_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 17:43:35", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Trailer dropped", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 18:07:58", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Picked up trl 047524", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 18:16:39", "sender": "Ali Walker", "role": "dispatch", "label": "NONE", "text": "Load# 36547268 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-09 18:16:44", "sender": "Ali Walker", "role": "dispatch", "label": "NONE", "text": "good to go", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 18:16:49", "sender": "Ali Walker", "role": "dispatch", "label": "NONE", "text": "have a safe trip", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 18:18:07", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 18:38:33", "sender": "Leo", "role": "dispatch", "label": "NONE", "text": "208 - tr # NS536210 Dropped by: DANIELA RAMIREZ Location: Wilton, ME Time: 5/8 Condition: good Video: + Docs: -", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-09 18:40:28", "sender": "Leo", "role": "dispatch", "label": "NONE", "text": "753 + tr # RS047524 hooked @Tyler_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 18:46:56", "sender": "Tyler", "role": "dispatch", "label": "NONE", "text": "753 + tr # RS047524 Picked up by: DANIELA RAMIREZ Location: Wilton, ME Time: 05/09 Condition: no issue Docs: +", "signals": [ "template:inspection" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0390", "type": "request", "categories": [ "info_request" ], "group_id": "1003850984050", "group_title": "🎀 841 TOUSSAINT MARIE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "TOUSSAINT MARIE", "trigger_text": "Did you check the address?", "trigger_sender": "Marie Guetching Toussaint Altidor", "opened_at": "2026-05-09 14:49:57", "last_at": "2026-05-09 19:32:01", "last_signal_at": "2026-05-09 16:40:46", "resolved_at": null, "status": "stale", "duration_hours": 4.7, "message_count": 15, "signal_count": 2, "participants": [ "Marie Guetching Toussaint Altidor", "Mary Watson", "Daniel" ], "timeline": [ { "timestamp": "2026-05-09 14:49:57", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "DRIVER_REQUEST", "text": "Did you check the address?", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-09 14:50:15", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "You send me to Oklahoma", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 14:50:49", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Really, and I send you a address you didn't check it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 14:54:59", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "I'm going to drive to the address I send to you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 14:56:27", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "@Daniel_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 14:57:01", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "i sent u good shop which can check our trl fast", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 14:57:22", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "I can't drive too far", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 14:57:55", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Do you where I'm?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 14:58:22", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "The address you sent to is in Oklahoma", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 14:59:21", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "yes ma’am lmc other options", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 14:59:33", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "can u secure it with zip tie?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 16:40:46", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please, can you check the HOS for me?", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-09 16:41:55", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "@choyxona2023", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 16:45:41", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 19:32:01", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Update on the load# 645968 Status: Rolling CL: 3247 Old Sand Rd, Owingsville, KY 40360 484 miles away from the receiver", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0389", "type": "request", "categories": [ "fuel_request" ], "group_id": "1003923280974", "group_title": "🎀 1422 CHELSEA BRUNSON (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "CHELSEA BRUNSON", "trigger_text": "Yes I’m gonna need fuel", "trigger_sender": "Chelsea Brunson", "opened_at": "2026-05-09 14:32:00", "last_at": "2026-05-09 15:03:46", "last_signal_at": "2026-05-09 14:32:00", "resolved_at": null, "status": "stale", "duration_hours": 0.53, "message_count": 5, "signal_count": 1, "participants": [ "Chelsea Brunson", "Martin" ], "timeline": [ { "timestamp": "2026-05-09 14:32:00", "sender": "Chelsea Brunson", "role": "driver", "label": "DRIVER_REQUEST", "text": "Yes I’m gonna need fuel", "signals": [ "request:fuel_request" ], "is_resolution": false }, { "timestamp": "2026-05-09 14:32:55", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 15:03:11", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "One sec J", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 15:03:33", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 15:03:46", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "I’m gonna get fuel", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0388", "type": "request", "categories": [ "permission_request" ], "group_id": "1003850984050", "group_title": "🎀 841 TOUSSAINT MARIE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "TOUSSAINT MARIE", "trigger_text": "Please. Can I use Pc to go to a T mobile?", "trigger_sender": "Marie Guetching Toussaint Altidor", "opened_at": "2026-05-09 14:01:25", "last_at": "2026-05-09 14:01:25", "last_signal_at": "2026-05-09 14:01:25", "resolved_at": null, "status": "stale", "duration_hours": 0.0, "message_count": 1, "signal_count": 1, "participants": [ "Marie Guetching Toussaint Altidor" ], "timeline": [ { "timestamp": "2026-05-09 14:01:25", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please. Can I use Pc to go to a T mobile?", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0387", "type": "request", "categories": [ "fuel_request" ], "group_id": "1003838508021", "group_title": "🎀 5090 ROSEMARIE BATES (COMPANY DRIVER) ARSLON LLC", "driver": "ROSEMARIE BATES", "trigger_text": "I will be needing a fuel stop please", "trigger_sender": "Rosemarie Bates", "opened_at": "2026-05-09 06:22:00", "last_at": "2026-05-09 06:31:45", "last_signal_at": "2026-05-09 06:22:00", "resolved_at": null, "status": "stale", "duration_hours": 0.16, "message_count": 10, "signal_count": 1, "participants": [ "Rosemarie Bates", "Lewis Sanchez", "Dale" ], "timeline": [ { "timestamp": "2026-05-09 06:22:00", "sender": "Rosemarie Bates", "role": "driver", "label": "DRIVER_REQUEST", "text": "I will be needing a fuel stop please", "signals": [ "request:fuel_request" ], "is_resolution": false }, { "timestamp": "2026-05-09 06:22:15", "sender": "Lewis Sanchez", "role": "office", "label": "NONE", "text": "@Fuel_dep2", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 06:22:20", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 06:22:49", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #001 Amount: For a Full Tank Address: 5868 Nittany Valley Drive Mill Hall , PA 17751 Interstate: I-80, Exit 173 Distance: 0 miles Map link: https://www.google.co", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-09 06:23:12", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "Rosemarie you are at this pilot, we can refuel here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 06:26:03", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Ok ty 😊", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 06:31:16", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Oops please turn card on ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 06:31:32", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 06:31:37", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Ok ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 06:31:45", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0386", "type": "request", "categories": [ "pay_request" ], "group_id": "1003838508021", "group_title": "🎀 5090 ROSEMARIE BATES (COMPANY DRIVER) ARSLON LLC", "driver": "ROSEMARIE BATES", "trigger_text": "Zelle [phone]", "trigger_sender": "Rosemarie Bates", "opened_at": "2026-05-09 05:15:39", "last_at": "2026-05-09 19:24:17", "last_signal_at": "2026-05-09 19:06:57", "resolved_at": null, "status": "stale", "duration_hours": 14.14, "message_count": 11, "signal_count": 2, "participants": [ "Rosemarie Bates", "Dominic Jones", "Alvin Carter", "James", "Felix" ], "timeline": [ { "timestamp": "2026-05-09 05:15:39", "sender": "Rosemarie Bates", "role": "driver", "label": "DRIVER_REQUEST", "text": "Zelle [phone]", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-09 05:16:02", "sender": "Dominic Jones", "role": "dispatch", "label": "NONE", "text": "@Fel1x_acc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 19:06:57", "sender": "Rosemarie Bates", "role": "driver", "label": "DRIVER_REQUEST", "text": "I am so DISAPPOINTED that I didn't get paid. I am really suffering. I paid my own gas to get to orientation. All I have cost you is one night in a hotel. You should at least offer an advance. This is", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-09 19:08:00", "sender": "Alvin Carter", "role": "dispatch", "label": "NONE", "text": "@Fel1x_acc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 19:21:34", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #720 Amount: For a Full Tank Address: 1420 Hwy 96 North Fairview , TN 37062 Interstate: I-40, Exit 182 Distance: 102 miles Map link: https://www.google.com/maps/search/?ap", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-09 19:21:47", "sender": "James", "role": "dispatch", "label": "NONE", "text": "5090 Rosemarie lets refuel at this pilot ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 19:21:52", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "K", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 19:22:29", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Goodnight", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 19:23:49", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "reaching out", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 19:24:06", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "I'm fine forget it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 19:24:17", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Going to sleep", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0385", "type": "request", "categories": [ "permission_request" ], "group_id": "1003838508021", "group_title": "🎀 5090 ROSEMARIE BATES (COMPANY DRIVER) ARSLON LLC", "driver": "ROSEMARIE BATES", "trigger_text": "Do I need to do a 34 reset for my clock? I asked yesterday. Also I never got my PAYcheck in my bank on Friday.", "trigger_sender": "Rosemarie Bates", "opened_at": "2026-05-09 05:02:30", "last_at": "2026-05-09 05:05:54", "last_signal_at": "2026-05-09 05:02:30", "resolved_at": null, "status": "stale", "duration_hours": 0.06, "message_count": 5, "signal_count": 1, "participants": [ "Rosemarie Bates", "Dominic Jones" ], "timeline": [ { "timestamp": "2026-05-09 05:02:30", "sender": "Rosemarie Bates", "role": "driver", "label": "DRIVER_REQUEST", "text": "Do I need to do a 34 reset for my clock? I asked yesterday. Also I never got my PAYcheck in my bank on Friday.", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-09 05:03:10", "sender": "Dominic Jones", "role": "dispatch", "label": "NONE", "text": "@Fel1x_acc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 05:04:10", "sender": "Dominic Jones", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 05:04:21", "sender": "Dominic Jones", "role": "dispatch", "label": "NONE", "text": "Deposits are made every Friday. The funds will arrive in your bank account either on Saturday or Monday, depending on how fast your bank process", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 05:05:54", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Oh noooooo!", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0384", "type": "request", "categories": [ "pay_request" ], "group_id": "1002269071382", "group_title": "📷 907 HASSAN CAMALEY (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "HASSAN CAMALEY", "trigger_text": "Please activate the fuel card", "trigger_sender": "Hassan Camaley", "opened_at": "2026-05-09 01:47:46", "last_at": "2026-05-10 03:35:17", "last_signal_at": "2026-05-09 23:49:20", "resolved_at": null, "status": "stale", "duration_hours": 25.79, "message_count": 8, "signal_count": 2, "participants": [ "Hassan Camaley", "Tim Harrison", "James" ], "timeline": [ { "timestamp": "2026-05-09 01:47:46", "sender": "Hassan Camaley", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please activate the fuel card", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-09 01:50:20", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "@delroy_diesel @Jamesfuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 01:52:06", "sender": "James", "role": "dispatch", "label": "NONE", "text": "active for 60 gallons", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 03:26:33", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Update for the load#31487-46438 Status: Rolling Current location: Vermillion County, IN Miles left: 995", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-09 23:49:20", "sender": "Hassan Camaley", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please activate fuel card", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-09 23:50:09", "sender": "James", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 23:50:18", "sender": "James", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-10 03:35:17", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Update for the load#31487-46438 Status: Stopped Current location:Five Points, OH, 44077 Miles left: 573", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0383", "type": "request", "categories": [ "info_request" ], "group_id": "1003850984050", "group_title": "🎀 841 TOUSSAINT MARIE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "TOUSSAINT MARIE", "trigger_text": "They need Lex number", "trigger_sender": "Marie Guetching Toussaint Altidor", "opened_at": "2026-05-08 22:34:10", "last_at": "2026-05-09 03:07:03", "last_signal_at": "2026-05-08 22:34:10", "resolved_at": "2026-05-09 03:07:03", "status": "resolved", "duration_hours": 4.55, "message_count": 10, "signal_count": 1, "participants": [ "Marie Guetching Toussaint Altidor", "Amir", "Tony" ], "timeline": [ { "timestamp": "2026-05-08 22:34:10", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "DRIVER_REQUEST", "text": "They need Lex number", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-08 22:35:33", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Loves account number", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 22:36:49", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "@Tony_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 22:37:02", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "one sec", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 22:40:52", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "done", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 23:36:10", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "Marie Guetching they are still working on the trl ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 23:53:58", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Not yet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 23:58:59", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "They don't even touch it yet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 00:03:41", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "@Tony_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 03:07:03", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Next time do not send me to loves to fixed anything, please", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0382", "type": "request", "categories": [ "pay_request" ], "group_id": "1003918396528", "group_title": "🎀 1412 DANIELLA PASCAL (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "DANIELLA PASCAL", "trigger_text": "No Zelle. I'll send you the receipt", "trigger_sender": "Danie", "opened_at": "2026-05-08 22:33:44", "last_at": "2026-05-09 01:17:12", "last_signal_at": "2026-05-08 22:33:44", "resolved_at": null, "status": "stale", "duration_hours": 2.72, "message_count": 10, "signal_count": 1, "participants": [ "Danie", "Blake" ], "timeline": [ { "timestamp": "2026-05-08 22:33:44", "sender": "Danie", "role": "unknown", "label": "DRIVER_REQUEST", "text": "No Zelle. I'll send you the receipt", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-08 22:35:53", "sender": "Blake", "role": "dispatch", "label": "NONE", "text": "okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 22:37:46", "sender": "Blake", "role": "dispatch", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 22:37:49", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "ETA for 5/11", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 22:38:13", "sender": "Blake", "role": "dispatch", "label": "NONE", "text": "that is strict appt", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 22:38:18", "sender": "Blake", "role": "dispatch", "label": "NONE", "text": "be aware", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 22:38:44", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 22:39:04", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Copy that!", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 01:15:33", "sender": "Blake", "role": "dispatch", "label": "NONE", "text": "ma'am Danie have u scaled your load?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 01:17:12", "sender": "Blake", "role": "dispatch", "label": "NONE", "text": "Update for load #36648473 Status stopped Loc:9601 Airport Blvd, Amarillo, TX 79118 Miles left: 1086", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0381", "type": "request", "categories": [ "contact_request" ], "group_id": "1003850984050", "group_title": "🎀 841 TOUSSAINT MARIE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "TOUSSAINT MARIE", "trigger_text": "Can you call them and ask them to check in", "trigger_sender": "Marie Guetching Toussaint Altidor", "opened_at": "2026-05-08 22:20:37", "last_at": "2026-05-09 16:34:14", "last_signal_at": "2026-05-09 15:00:48", "resolved_at": null, "status": "stale", "duration_hours": 18.23, "message_count": 28, "signal_count": 4, "participants": [ "Marie Guetching Toussaint Altidor", "Amir", "Tony", "Mary Watson", "Daniel" ], "timeline": [ { "timestamp": "2026-05-08 22:20:37", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you call them and ask them to check in", "signals": [ "request:contact_request", "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-08 22:24:56", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "DRIVER_REQUEST", "text": "Did you call them?", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-08 22:30:14", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "They are ask how you gonna pay it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 22:30:58", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Hello", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 22:31:49", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "@Tony_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 22:32:09", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "by account", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 22:32:12", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "loves account", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 22:32:19", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "xpress line inc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 03:08:10", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "That's disrespectful. They close and they don't do anything in the trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 03:13:31", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "The mechanic broke the what I did to let me stay there, because of you doesn't do anything to let me get out of here, I sent you a number you took so long before you reached, I was planning my time to", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 03:14:14", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "I don't like to spend time don't doing anything", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 14:02:32", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "DRIVER_REQUEST", "text": "I send a number yesterday, you should call them, it's not too far from here", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-09 14:31:44", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "I can drive to there", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 14:32:03", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Let me know if I can", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-09 14:32:38", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "@Daniel_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 14:36:19", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Hello 👋", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 14:36:37", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 14:41:57", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "Marie Guetching we can check it there ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 15:00:48", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you call me? Please", "signals": [ "request:contact_request", "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-09 15:11:09", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 15:19:39", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "They asking me to backup at the garage", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 15:25:32", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "He say his gonna fix it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 15:25:54", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "got u ma'am can u send me their number one more time pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 15:33:47", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "driver is in this shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 16:18:50", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "calling to the shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 16:21:59", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "They are waiting for your call", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 16:22:41", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "can u pls take a picture of invoice", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 16:34:14", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "processing with zelle", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0380", "type": "request", "categories": [ "info_request" ], "group_id": "1003923280974", "group_title": "🎀 1422 CHELSEA BRUNSON (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "CHELSEA BRUNSON", "trigger_text": "What’s the address for the trailer", "trigger_sender": "Chelsea Brunson", "opened_at": "2026-05-08 19:54:01", "last_at": "2026-05-09 00:31:54", "last_signal_at": "2026-05-08 19:54:01", "resolved_at": null, "status": "stale", "duration_hours": 4.63, "message_count": 52, "signal_count": 1, "participants": [ "Chelsea Brunson", "Boyka", "Malcolm", "Delroy", "Ali", "Choyxona №2", "ᴋᴇɴᴢᴏ", "Adam", "Nolan Hunt" ], "timeline": [ { "timestamp": "2026-05-08 19:54:01", "sender": "Chelsea Brunson", "role": "driver", "label": "DRIVER_REQUEST", "text": "What’s the address for the trailer", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-08 19:54:09", "sender": "Boyka", "role": "dispatch", "label": "NONE", "text": "here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 19:54:30", "sender": "Boyka", "role": "dispatch", "label": "NONE", "text": "571 St James Gate, Bolingbrook, IL 60440", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 19:54:32", "sender": "Boyka", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 20:39:11", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "Trl# 9143483 H3V532C6JR378795", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-08 20:55:16", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "Load# 552889886 PU-time from: 05/08/2026 14:00 CDT PU-time to: 05/08/2026 17:00 CDT PU-shipper: HOUGHTON MIFFLIN HARCOURT PU-address: 1900 S Batavia Ave Geneva, IL 60134 Note: Live Load ———————————", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-08 20:56:11", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "called and talked: the driver is picking up the trl now, she will send pics soon", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 20:56:46", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "is all good?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 20:57:13", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "Get the BOL from them", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 21:05:15", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #271 Amount: For a Full Tank Address: 2501 Burr Street Gary , IN 46406 Interstate: I-80/94, Exit 6 Distance: 121 miles Map link: https://www.google.com/maps/sea", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-08 21:05:21", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Chelsea lets refuel here after PU ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 21:05:42", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "After PUshe wil go to office", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 21:05:51", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "Send to this email", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 21:05:57", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "BOL?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 21:07:03", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "snet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 21:07:09", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Chelsea", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 21:12:44", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "did you get it ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 21:16:06", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "Call her", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 21:16:58", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "on hold", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 21:21:38", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "your voice isn't coming good ma'am Chelsea", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 21:21:45", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "did you get the BOL ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 21:32:52", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "called and talked , she got a BOL also and once she arrive to the shipper she will send it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 21:51:29", "sender": "Choyxona №2", "role": "dispatch", "label": "NONE", "text": "🎀 1422 CHELSEA BRUNSON Hello check your eld connection please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 22:13:43", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "Chelsea your own 1422 truck is ready, once you pick up the load, come back and switch the trucks, do not forget it please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 22:19:44", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 22:25:59", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "called and talked : all good she checked in also", "signals": [ "negation" ], "is_resolution": false }, { "timestamp": "2026-05-08 22:56:54", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "did we pick up the load?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 22:57:03", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "what is the ETA to the office team", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 22:57:12", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "office will be closed soon, we need to decide", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 22:57:19", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "cehcking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 22:57:21", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "a sec", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 22:57:32", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "I’m loaded", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 22:59:01", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "cheking it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 22:59:04", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "on hold", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 23:00:25", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Load# 552889886 picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-08 23:01:00", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "Chelsea what time you can be at the office?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 23:01:06", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "7PM?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 23:01:20", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "no need to drop trailer, straight come to the office please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 23:02:27", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "talked with her : ETA 7 PM", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 00:31:54", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "Chelsea", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 12 }, { "case_id": "REQ-0379", "type": "request", "categories": [ "permission_request" ], "group_id": "1003894998914", "group_title": "🟢 🎀1271 BREANNA MORRIS (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "BREANNA MORRIS", "trigger_text": "Should I roll as if I'm taking off or go to the nearest truck stop and sit? I just can't sit on this property because I'm kind of in the way", "trigger_sender": "Breanna Morris", "opened_at": "2026-05-08 16:03:06", "last_at": "2026-05-08 17:30:13", "last_signal_at": "2026-05-08 16:03:06", "resolved_at": "2026-05-08 17:30:13", "status": "resolved", "duration_hours": 1.45, "message_count": 18, "signal_count": 1, "participants": [ "Breanna Morris", "Henry", "Ali" ], "timeline": [ { "timestamp": "2026-05-08 16:03:06", "sender": "Breanna Morris", "role": "driver", "label": "DRIVER_REQUEST", "text": "Should I roll as if I'm taking off or go to the nearest truck stop and sit? I just can't sit on this property because I'm kind of in the way", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-08 16:03:28", "sender": "Henry", "role": "dispatch", "label": "NONE", "text": "checking the options now will let you know shortly", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 16:03:41", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 16:16:49", "sender": "Henry", "role": "dispatch", "label": "NONE", "text": "can you go to the nearest truck stop for now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 16:17:04", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 17:19:09", "sender": "Henry", "role": "dispatch", "label": "NONE", "text": "https://maps.app.goo.gl/55p7XPhfGpq21S1e6 2910 Avenue f Arlington tx 76011", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 17:19:20", "sender": "Henry", "role": "dispatch", "label": "NONE", "text": "Breanna ma'am can you please go there", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 17:19:28", "sender": "Henry", "role": "dispatch", "label": "NONE", "text": "we will check the door condition there", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 17:22:51", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Is it legal for me to drive with the door like that? The place u sent is 3 hrs away", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 17:23:15", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@henry_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 17:23:39", "sender": "Henry", "role": "dispatch", "label": "NONE", "text": "if its closing properly yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 17:23:48", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 17:23:49", "sender": "Henry", "role": "dispatch", "label": "NONE", "text": "just close the door", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 17:24:05", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Yeah it closes, there just a huge gap at the bottom of the door", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 17:26:31", "sender": "Henry", "role": "dispatch", "label": "NONE", "text": "can you send me the picture of its closed time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 17:28:06", "sender": "Henry", "role": "dispatch", "label": "NONE", "text": "its okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 17:28:11", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 17:30:13", "sender": "Henry", "role": "dispatch", "label": "NONE", "text": "@ali_update1 can you inform the broker that she will put a seal once door got fixed", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0378", "type": "request", "categories": [ "parking_request" ], "group_id": "1002516426425", "group_title": "📷 781 LUD BLITZ WIDG PAYOUTE (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "LUD BLITZ WIDG PAYOUTE", "trigger_text": "I won't find parking on Sunday", "trigger_sender": "Lud Blitz W Payoute", "opened_at": "2026-05-08 15:23:55", "last_at": "2026-05-08 15:27:12", "last_signal_at": "2026-05-08 15:23:55", "resolved_at": null, "status": "stale", "duration_hours": 0.05, "message_count": 5, "signal_count": 1, "participants": [ "Lud Blitz W Payoute", "Rebecca" ], "timeline": [ { "timestamp": "2026-05-08 15:23:55", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "DRIVER_REQUEST", "text": "I won't find parking on Sunday", "signals": [ "request:parking_request" ], "is_resolution": false }, { "timestamp": "2026-05-08 15:24:50", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "No seal", "signals": [ "report:seal_missing" ], "is_resolution": false }, { "timestamp": "2026-05-08 15:26:48", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "pls put a padlcok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 15:27:00", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "Load # 552838635 picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-08 15:27:12", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "I am going have to buy one", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0377", "type": "request", "categories": [ "contact_request" ], "group_id": "1002422905138", "group_title": "820T SERGEY MKRTYCHAN (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": null, "trigger_text": "Я к ребятам позвонил поговорил", "trigger_sender": "Sergey Mkrtychan", "opened_at": "2026-05-08 14:51:44", "last_at": "2026-05-08 18:06:02", "last_signal_at": "2026-05-08 14:51:44", "resolved_at": null, "status": "stale", "duration_hours": 3.24, "message_count": 15, "signal_count": 1, "participants": [ "Sergey Mkrtychan", "Kyle", "Jacob Safety", "Ron Buck" ], "timeline": [ { "timestamp": "2026-05-08 14:51:44", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Я к ребятам позвонил поговорил", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-08 14:51:50", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "@Kenzo_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 15:02:04", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "NONE", "text": "Последьний рас вам задоу вопрос 75 центов за mil и закрытая камера,если нет то выежаю отрабатываю две недели и ухожу", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 15:02:41", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "@Jacob_safety @Mason_Safety", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 15:09:13", "sender": "Jacob Safety", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 15:39:28", "sender": "Jacob Safety", "role": "dispatch", "label": "NONE", "text": "talked, discussed the increased rate driver's rate is now increased to 75 cents per mile with some new camera requirements, driver agreed @Fel1x_acc @JORDAN_ACC @MADDY_ACC @Lester_acc @safety_edwar", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 15:40:40", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "NONE", "text": "👍", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 17:55:30", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "NONE", "text": "Спасибо что дали 75 за mil но у меня есть одно условие вы мене не будете указывать суда ходи туда не ходи как я роботам так и буду роботать если вас это устраивает дайте знать заранее, от этово бедным", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 17:56:52", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "NONE", "text": "Если есть какие-то нуансы то дайте знать заранее", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 17:57:50", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "NONE", "text": "Время у меня есть подумаю", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 17:58:42", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "@Jacob_safety", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 17:59:34", "sender": "Ron Buck", "role": "dispatch", "label": "NONE", "text": "Otdoxnite xoroshenko brat Pogovorim posle Home time🫡", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 17:59:40", "sender": "Ron Buck", "role": "dispatch", "label": "NONE", "text": "Horoshego otdixa💪🏼", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 18:02:03", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "NONE", "text": "Надеюсь что будет всё 👍", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 18:06:02", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "NONE", "text": "Или нет?", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0376", "type": "request", "categories": [ "permission_request" ], "group_id": "1003840953141", "group_title": "🎀 1245 RAUNELLE JONES (COMPANY DRIVER) ROBERTSON TRUCKS LLC", "driver": "RAUNELLE JONES", "trigger_text": "May 20 - May 26 I’ll be taking off and going to my other house in Atlanta. My flight leaves on the 21st and comes back on the 25th I have to go out of town. Do I need to bring truck to Illinois or wil", "trigger_sender": "Raunelle Jones", "opened_at": "2026-05-08 14:40:19", "last_at": "2026-05-09 15:55:32", "last_signal_at": "2026-05-09 12:09:10", "resolved_at": null, "status": "stale", "duration_hours": 25.25, "message_count": 21, "signal_count": 2, "participants": [ "Raunelle Jones", "Lily Collins", "Darcy", "draco", "Delroy" ], "timeline": [ { "timestamp": "2026-05-08 14:40:19", "sender": "Raunelle Jones", "role": "driver", "label": "DRIVER_REQUEST", "text": "May 20 - May 26 I’ll be taking off and going to my other house in Atlanta. My flight leaves on the 21st and comes back on the 25th I have to go out of town. Do I need to bring truck to Illinois or wil", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-08 14:40:48", "sender": "Lily Collins", "role": "dispatch", "label": "NONE", "text": "im checking on this now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 14:40:53", "sender": "Lily Collins", "role": "dispatch", "label": "NONE", "text": "it's only for 6 days right ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 14:43:30", "sender": "Raunelle Jones", "role": "driver", "label": "NONE", "text": "I need to be Atlanta by the 20th and will be ready to roll back on 26", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-08 14:45:33", "sender": "Lily Collins", "role": "dispatch", "label": "NONE", "text": "it should be fine, i can pull you to ATL with truck, but still double checking it with management shortly", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 14:47:30", "sender": "Raunelle Jones", "role": "driver", "label": "NONE", "text": "K", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 16:23:36", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "Load # 393566 Current location: 470 Reeves Rd, Pittsford, NY 14534 Status: Rolling 435 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-08 17:38:11", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #1317 Amount: For a Full Tank Address: 164 Riverside Drive Fultonville , NY 12072 Interstate: I-90 Exit 28 Distance: 97 miles Map link: https://www.google.com/ma", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-08 17:38:23", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "Raunelle lets refuel Full tank here before NH", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 17:41:46", "sender": "Raunelle Jones", "role": "driver", "label": "NONE", "text": "K", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 20:18:03", "sender": "Raunelle Jones", "role": "driver", "label": "NONE", "text": "Card", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 20:19:20", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "@dracoFuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 20:20:41", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "Load # 393566 Current location: PJ Fresh Marketplace, 164 Riverside Dr, Fultonville, NY 12072 Status: stopped 260 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-08 20:21:58", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 12:09:10", "sender": "Raunelle Jones", "role": "driver", "label": "DRIVER_REQUEST", "text": "The closet place for me to park is a ta truck stop or a rest area both are 30 minutes away should I go there?", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-09 12:15:50", "sender": "Raunelle Jones", "role": "driver", "label": "NONE", "text": "Still at receiver sitting in front trailer not sure how much longer they will let me sit here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 12:23:23", "sender": "Lily Collins", "role": "dispatch", "label": "NONE", "text": "Good morning ma’am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 12:23:32", "sender": "Lily Collins", "role": "dispatch", "label": "NONE", "text": "Yes pls go to the truck stop for now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 12:23:39", "sender": "Lily Collins", "role": "dispatch", "label": "NONE", "text": "I’m working on your next load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 12:26:13", "sender": "Raunelle Jones", "role": "driver", "label": "NONE", "text": "Ok thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-09 15:55:32", "sender": "Lily Collins", "role": "dispatch", "label": "NONE", "text": "Load# 3943981 CRN: 77809873, PU: [phone] NOTE: DROP TRAILER FOR LIVE LOADING ( UP TO 24 HRS ) PU-time: 05/09 or 10/2026 08:00 PU: Frito-Lay Kirkwood Plant 10 Spud Lane Binghamton, NY 13904 —————", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0375", "type": "request", "categories": [ "contact_request" ], "group_id": "1002560188081", "group_title": "📷 972 OLEKSII ZADOROZHNYI (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "OLEKSII ZADOROZHNYI", "trigger_text": "Позвоните ко мне срочно полиция хочет говорить", "trigger_sender": "Oleksii Zadorozhnyi", "opened_at": "2026-05-08 12:59:31", "last_at": "2026-05-08 15:55:32", "last_signal_at": "2026-05-08 12:59:31", "resolved_at": "2026-05-08 15:55:32", "status": "resolved", "duration_hours": 2.93, "message_count": 29, "signal_count": 1, "participants": [ "Oleksii Zadorozhnyi", "Brian", "Darcy", "Alex Nortom", "ᴋᴇɴᴢᴏ" ], "timeline": [ { "timestamp": "2026-05-08 12:59:31", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "DRIVER_REQUEST", "text": "Позвоните ко мне срочно полиция хочет говорить", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-08 12:59:46", "sender": "Brian", "role": "office", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 13:04:56", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "NONE", "text": "Log book и документы взял", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 13:06:08", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "@Jacob_safety @choyxona2023", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 13:06:29", "sender": "Brian", "role": "office", "label": "NONE", "text": "talked to the police, we are towing it to local shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 13:12:40", "sender": "Brian", "role": "office", "label": "NONE", "text": "how heavy is load?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 13:12:52", "sender": "Brian", "role": "office", "label": "NONE", "text": "@DarcyBrown1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 13:13:08", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 13:13:15", "sender": "Alex Nortom", "role": "dispatch", "label": "NONE", "text": "25k lbs", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 13:13:38", "sender": "Brian", "role": "office", "label": "NONE", "text": "thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 13:22:15", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "NONE", "text": "Что слышно за товинг ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 13:22:21", "sender": "Brian", "role": "office", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 13:30:32", "sender": "Brian", "role": "office", "label": "NONE", "text": "we are checking with them now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 13:38:48", "sender": "Brian", "role": "office", "label": "NONE", "text": "talked to the driver he is moving the truck inside parking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 13:42:03", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "NONE", "text": "Сейчас всё окей", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 13:46:44", "sender": "Brian", "role": "office", "label": "NONE", "text": "photo when idling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 13:46:53", "sender": "Brian", "role": "office", "label": "NONE", "text": "@oleksiizador brat", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 13:51:02", "sender": "Brian", "role": "office", "label": "NONE", "text": "need pictures of dashboard", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 13:53:03", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "cancelling the towing", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 13:54:36", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "cancelled", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 14:01:23", "sender": "Brian", "role": "office", "label": "NONE", "text": "drive to this truck", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 14:02:30", "sender": "Brian", "role": "office", "label": "NONE", "text": "https://maps.app.goo.gl/NqKrh9WcJg88QAME6", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 14:12:50", "sender": "Brian", "role": "office", "label": "NONE", "text": "need to come to this shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 14:14:51", "sender": "Brian", "role": "office", "label": "NONE", "text": "https://maps.app.goo.gl/jFbBBK7nEZnpcdMp8", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 15:02:33", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "NONE", "text": "Соседу по паркингу одели наручники, копы не спят", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 15:03:53", "sender": "Brian", "role": "office", "label": "NONE", "text": "🤦‍♂️🤦‍♂️🤦‍♂️", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 15:08:02", "sender": "Brian", "role": "office", "label": "NONE", "text": "talked to the driver, he checked in and getting into bay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 15:08:11", "sender": "Brian", "role": "office", "label": "NONE", "text": "shop will check and let us know what is the issue", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 15:55:32", "sender": "Brian", "role": "office", "label": "NONE", "text": "talked with shop and approved to replace oil pump and oil suction manifold. truck should be ready at 5 or 6 pm", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0374", "type": "request", "categories": [ "permission_request" ], "group_id": "1003923280974", "group_title": "🎀 1422 CHELSEA BRUNSON (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "CHELSEA BRUNSON", "trigger_text": "It is threatening to shut down in 119 sec. I shut it off because fuel is low. Should I fuel and bring back to office in am or don’t put any fuel", "trigger_sender": "Chelsea Brunson", "opened_at": "2026-05-08 08:20:24", "last_at": "2026-05-08 19:53:53", "last_signal_at": "2026-05-08 17:35:11", "resolved_at": null, "status": "stale", "duration_hours": 11.56, "message_count": 37, "signal_count": 2, "participants": [ "Chelsea Brunson", "𝓓𝓪𝓿𝓲𝓭", "Malcolm", "ᴋᴇɴᴢᴏ", "Ali", "Boyka" ], "timeline": [ { "timestamp": "2026-05-08 08:20:24", "sender": "Chelsea Brunson", "role": "driver", "label": "DRIVER_REQUEST", "text": "It is threatening to shut down in 119 sec. I shut it off because fuel is low. Should I fuel and bring back to office in am or don’t put any fuel", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-08 08:21:30", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "Also this fridge or is not working", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 08:39:57", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "for now cool down it 1-2 hours pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 08:40:01", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "engine is so hot", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 08:40:11", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "we should cool down it and do regen latter", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 08:40:31", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "we can get it from office in the morning time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 17:35:11", "sender": "Chelsea Brunson", "role": "driver", "label": "DRIVER_REQUEST", "text": "Which truck do I need to pu", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-08 17:35:46", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "one sec", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 17:35:48", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "lyk", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 19:08:02", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "1005", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 19:08:19", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "Chelsea @malcolmbil team this unit is only for pick up and must be returned to shop after Picking up the load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 19:08:26", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "1005", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 19:08:29", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "driver will get her own truck 1005", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 19:08:45", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 19:09:00", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "Got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 19:31:28", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "I need info", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-08 19:32:02", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "a sec will send it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 19:32:08", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "Macropoint on phone", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 19:46:11", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "Hello", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 19:46:33", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 19:46:41", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "will sedn trl address shortly", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 19:47:21", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "When is the delivery date", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 19:48:51", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "571 Saint James Gate Bolingbrook, IL 60446 US", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 19:49:04", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "pls start rolling asap", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 19:49:06", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "and PU the trl", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 19:49:29", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "What delivery date and time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 19:49:34", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "Monday morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 19:49:40", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "Will send load info soon", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 19:49:55", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "Just need to PU the trl first", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 19:50:31", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "So no more loads for the weekend", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 19:50:52", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "No for now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 19:51:07", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "We will start strong week from next week", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 19:51:35", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "Wow", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 19:52:03", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "So this load is going to Ohio?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 19:52:08", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "Ga", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 19:53:11", "sender": "Chelsea Brunson", "role": "driver", "label": "NONE", "text": "The BOL says Ravena , OH", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 19:53:53", "sender": "Boyka", "role": "dispatch", "label": "NONE", "text": "Its broker's LOT trailer for use like a week", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0373", "type": "request", "categories": [ "pay_request" ], "group_id": "1003751791410", "group_title": "🎀 1052 CANDICE BREWER (COMPANY DRIVER) ROBERTSON TRUCK", "driver": "CANDICE BREWER", "trigger_text": "Hello can you activate my fuel card", "trigger_sender": "Candice Brewer", "opened_at": "2026-05-08 06:42:41", "last_at": "2026-05-08 11:50:53", "last_signal_at": "2026-05-08 06:42:41", "resolved_at": null, "status": "stale", "duration_hours": 5.14, "message_count": 5, "signal_count": 1, "participants": [ "Candice Brewer", "Martin", "Theo Fletcher" ], "timeline": [ { "timestamp": "2026-05-08 06:42:41", "sender": "Candice Brewer", "role": "driver", "label": "DRIVER_REQUEST", "text": "Hello can you activate my fuel card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-08 06:42:45", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 09:31:22", "sender": "Theo Fletcher", "role": "office", "label": "NONE", "text": "Load Update – # 2150784 Status: Driving Current Location: 60 Samuels Ln, Falmouth, VA 22406, USA Remaining Distance to Receiver: 7 miles", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 11:11:34", "sender": "Theo Fletcher", "role": "office", "label": "NONE", "text": "Load Update – # 2150784 Status: Stopped Current Location: O'Reilly Auto Parts, 200 Centreport Pkwy, Fredericksburg, VA 22406, United States NOTE: ON site at the receiver", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 11:50:53", "sender": "Theo Fletcher", "role": "office", "label": "NONE", "text": "Good morning ma'am! Did you get a dock?", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0372", "type": "request", "categories": [ "appointment_request" ], "group_id": "1003443235257", "group_title": "🎀 852 CHERRICA CALIXTE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "CHERRICA CALIXTE", "trigger_text": "Dispatcher said he was going to reschedule for Saturday morning", "trigger_sender": "C C", "opened_at": "2026-05-08 03:27:44", "last_at": "2026-05-08 04:52:17", "last_signal_at": "2026-05-08 03:27:44", "resolved_at": null, "status": "stale", "duration_hours": 1.41, "message_count": 6, "signal_count": 1, "participants": [ "C C", "Stone Lee", "Levi Cole" ], "timeline": [ { "timestamp": "2026-05-08 03:27:44", "sender": "C C", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Dispatcher said he was going to reschedule for Saturday morning", "signals": [ "request:appointment_request" ], "is_resolution": false }, { "timestamp": "2026-05-08 03:28:56", "sender": "Stone Lee", "role": "unknown", "label": "NONE", "text": "We should check with the dispatch then", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 03:29:11", "sender": "Stone Lee", "role": "unknown", "label": "NONE", "text": "@Jeffrey_disp", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 04:45:39", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "did u check working on hours they close on weekends ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 04:46:04", "sender": "Stone Lee", "role": "unknown", "label": "NONE", "text": "No, i did not", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 04:52:17", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "Update for the load # 810611 Status : Stopped Current location : West Memphis, AR Miles left : 575", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0371", "type": "request", "categories": [ "eld_request" ], "group_id": "1003918396528", "group_title": "🎀 1412 DANIELLA PASCAL (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "DANIELLA PASCAL", "trigger_text": "Need more drive time", "trigger_sender": "Danie", "opened_at": "2026-05-08 02:37:58", "last_at": "2026-05-08 06:55:27", "last_signal_at": "2026-05-08 02:37:58", "resolved_at": null, "status": "stale", "duration_hours": 4.29, "message_count": 5, "signal_count": 1, "participants": [ "Danie", "Tommy Nix", "Roy Grey", "Aaron Safety" ], "timeline": [ { "timestamp": "2026-05-08 02:37:58", "sender": "Danie", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Need more drive time", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-08 02:38:04", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "@choyxona2023", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 02:38:47", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "✅", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 05:13:00", "sender": "Roy Grey", "role": "dispatch", "label": "NONE", "text": "Load #  117743 Current location: Seymour, TX 76380 Status: Rolling 155 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-08 06:55:27", "sender": "Aaron Safety", "role": "dispatch", "label": "NONE", "text": "Danie", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0370", "type": "request", "categories": [ "pay_request" ], "group_id": "1002838212664", "group_title": "🎀 1234 MARJORIE ACCY (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARJORIE ACCY", "trigger_text": "Load needs to scale plz Zelle 14,75 dollars [phone]", "trigger_sender": "Marjorie Edene Accy", "opened_at": "2026-05-07 21:31:52", "last_at": "2026-05-08 02:46:17", "last_signal_at": "2026-05-07 21:31:52", "resolved_at": null, "status": "stale", "duration_hours": 5.24, "message_count": 11, "signal_count": 1, "participants": [ "Marjorie Edene Accy", "Tommy Nix", "Tony", "Martin" ], "timeline": [ { "timestamp": "2026-05-07 21:31:52", "sender": "Marjorie Edene Accy", "role": "driver", "label": "DRIVER_REQUEST", "text": "Load needs to scale plz Zelle 14,75 dollars [phone]", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-07 21:32:15", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "@Tony_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 21:32:38", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 21:32:59", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "if its well placed no need to scale it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 21:33:42", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "U say if but I don’t know how they place them in the head of the trl then", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 21:34:42", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 21:34:54", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "lets scale it then", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 21:35:39", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "Load# 67325788 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-08 01:34:05", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "Update for the load # 67325788 Status : Rolling Location : Riceboro, GA 31323 Miles left : 391", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-08 02:46:09", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #062 Amount: For a Full Tank Address: 3006 North Williston Road Florence , SC 29506 Interstate: I-95, Exit 170 Distance: 140 miles Map link: https://www.google.c", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-08 02:46:17", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "@Marjorie_E_Accy please refuel from there it should be on your way", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0369", "type": "request", "categories": [ "info_request" ], "group_id": "1002782021066", "group_title": "🟡 🎀 807 JENNIFER GARRETT-GROSSARTH (COMPANY DRIVER) - BUCKEYE TRUCKS LLC", "driver": "JENNIFER GARRETT-GROSSARTH", "trigger_text": "Boss, can you give me some hours please? Thank you.", "trigger_sender": "Jennifer Garrett", "opened_at": "2026-05-07 20:56:08", "last_at": "2026-05-08 01:51:15", "last_signal_at": "2026-05-07 20:56:08", "resolved_at": null, "status": "stale", "duration_hours": 4.92, "message_count": 9, "signal_count": 1, "participants": [ "Jennifer Garrett", "Ali", "Tony", "Nolan Hunt" ], "timeline": [ { "timestamp": "2026-05-07 20:56:08", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Boss, can you give me some hours please? Thank you.", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-07 20:57:59", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 20:59:35", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Boss mechanic wants u to call him", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 20:59:58", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Nicholas_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 21:08:10", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 21:15:27", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "g2g", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 21:16:33", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 21:17:45", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Team Buckeye The Jenster Green Machine is about to burn the highways and byways up", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-08 01:51:15", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "LOAD 1257284 Rolling CL: I-80, West Branch, IA 52358, USA 886 miles left to the receiver", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0368", "type": "request", "categories": [ "permission_request" ], "group_id": "1003838508021", "group_title": "🎀 5090 ROSEMARIE BATES (COMPANY DRIVER) ARSLON LLC", "driver": "ROSEMARIE BATES", "trigger_text": "Can i go", "trigger_sender": "Rosemarie Bates", "opened_at": "2026-05-07 20:16:24", "last_at": "2026-05-07 23:56:02", "last_signal_at": "2026-05-07 20:16:24", "resolved_at": null, "status": "stale", "duration_hours": 3.66, "message_count": 15, "signal_count": 1, "participants": [ "Rosemarie Bates", "Steve", "Blayke Hunt", "Alvin Carter", "Lewis Sanchez", "Hardy" ], "timeline": [ { "timestamp": "2026-05-07 20:16:24", "sender": "Rosemarie Bates", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can i go", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-07 20:16:35", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "aight", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 20:16:40", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Im gonna be late", "signals": [ "issue:late_appointment" ], "is_resolution": false }, { "timestamp": "2026-05-07 20:16:41", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 20:16:43", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "Load# [phone] has been delivered", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-07 20:16:51", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "gtg", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 20:46:11", "sender": "Blayke Hunt", "role": "dispatch", "label": "NONE", "text": "Load# 8710900 PU-time from: 05/07/2026 08:00 EDT PU-time to: 05/07/2026 19:00 EDT PU-shipper: BRADFORD BIGELOW PU-address: 3 Perkins Way Newburyport, MA 01950 Note: Live Load —————————————————————", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-07 22:08:00", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "5 miles left to the shipper Status : Rolling", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-07 22:57:14", "sender": "Alvin Carter", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 22:57:24", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Loaded no seal given GOING TO SCALE", "signals": [ "report:seal_missing" ], "is_resolution": false }, { "timestamp": "2026-05-07 22:58:26", "sender": "Alvin Carter", "role": "dispatch", "label": "NONE", "text": "Update for the load # 8710900 The load has been picked up", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-07 22:58:30", "sender": "Alvin Carter", "role": "dispatch", "label": "NONE", "text": "g2g", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 23:50:38", "sender": "Lewis Sanchez", "role": "office", "label": "NONE", "text": "@adkh_l7", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 23:55:44", "sender": "Lewis Sanchez", "role": "office", "label": "NONE", "text": "@Hardy_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 23:56:02", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "g2g", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0367", "type": "request", "categories": [ "contact_request" ], "group_id": "1003850984050", "group_title": "🎀 841 TOUSSAINT MARIE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "TOUSSAINT MARIE", "trigger_text": "Call me", "trigger_sender": "Marie Guetching Toussaint Altidor", "opened_at": "2026-05-07 17:26:59", "last_at": "2026-05-07 21:08:53", "last_signal_at": "2026-05-07 17:26:59", "resolved_at": null, "status": "stale", "duration_hours": 3.7, "message_count": 16, "signal_count": 1, "participants": [ "Marie Guetching Toussaint Altidor", "Zach Murphy", "Mary Watson", "Jordan PTI", "Amir" ], "timeline": [ { "timestamp": "2026-05-07 17:26:59", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call me", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-07 17:27:24", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "can not. Busy right now covering others Will call you later", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 17:46:41", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "#Update Status: rolling 26 miles away from the shipper", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-07 17:54:59", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "441 + tr # 498844 Picked up by: TOUSSAINT MARIE Location: Seminole, OK Date: 05/07 Condition: good Docs: -", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-07 17:55:20", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "Marie Guetching ma`am send over the trailer documents pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 18:20:06", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Please, I want to talk to someone", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-07 18:20:37", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "@mary_watsonn please call to driver. I'm still busy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 18:20:44", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "caling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 18:21:21", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "per GPS, onsite the shipper", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 18:24:47", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Called: she wants to speak with higher that me, higher than dispatcher, she said manager", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 18:27:23", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Pu number please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 18:28:08", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "190384", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 19:28:01", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Got a door and getting loaded , ma`am?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 21:04:49", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Called to the driver. She asked to change the dispatcher, but that was already handled with Mary", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 21:05:58", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 21:08:53", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "Load # 645968 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0366", "type": "request", "categories": [ "info_request" ], "group_id": "1003769147142", "group_title": "🟢 🎀 1184 SHEREE WALDON (COMPANY DRIVER) TBT EXPRESS", "driver": "SHEREE WALDON", "trigger_text": "Need pick up number", "trigger_sender": "Sheree Waldon", "opened_at": "2026-05-07 15:53:56", "last_at": "2026-05-07 17:19:57", "last_signal_at": "2026-05-07 15:53:56", "resolved_at": null, "status": "stale", "duration_hours": 1.43, "message_count": 13, "signal_count": 1, "participants": [ "Sheree Waldon", "John J.S", "Wade", "Support team" ], "timeline": [ { "timestamp": "2026-05-07 15:53:56", "sender": "Sheree Waldon", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need pick up number", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-07 15:55:11", "sender": "John J.S", "role": "dispatch", "label": "NONE", "text": "PO NBR 10001860611-3811 JBORDERNBR 40118162 APPT NBR 72897209 SHIPID 72897209 RETURN NBR 92", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 15:55:15", "sender": "John J.S", "role": "dispatch", "label": "NONE", "text": "EPT NBR HJBT ORDEROWNER JMKT2178 BOOKING M JBTRACKNBR ZKE54GEMY3 PO NBR 10001860611-3811", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 15:55:20", "sender": "John J.S", "role": "dispatch", "label": "NONE", "text": "RETURN NBR 93 APPT NBR T381113157295", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 15:55:46", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "Thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 16:23:10", "sender": "John J.S", "role": "dispatch", "label": "NONE", "text": "@russell_safety @safety_wade", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 16:28:27", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "Are u guys going to call them", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 16:29:21", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "Or send me another load I’ve never had this problem", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 16:30:03", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 17:05:50", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Sheree pls do not pick it up yet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 17:05:55", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "pls standby", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 17:19:55", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Good to go", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 17:19:57", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "all good", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0365", "type": "request", "categories": [ "contact_request" ], "group_id": "1002641932462", "group_title": "🟡 📷 1253 BEN JOHNSON BALAN (COMPANY DRIVER) – TBT Express INC", "driver": "BEN JOHNSON BALAN", "trigger_text": "Can you guys tell Water from accounting department to call me please", "trigger_sender": "Benzoe", "opened_at": "2026-05-07 14:46:25", "last_at": "2026-05-07 15:32:50", "last_signal_at": "2026-05-07 14:46:25", "resolved_at": null, "status": "stale", "duration_hours": 0.77, "message_count": 27, "signal_count": 1, "participants": [ "Benzoe", "Felix", "Walter White", "Support team" ], "timeline": [ { "timestamp": "2026-05-07 14:46:25", "sender": "Benzoe", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Can you guys tell Water from accounting department to call me please", "signals": [ "request:contact_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-07 14:46:45", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "@Fel1x_acc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 14:47:14", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 14:50:36", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "You guys always make mistakes on counting my mileage bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 14:50:46", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "I couldn’t believe that", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 14:51:57", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "It’s like something you guys do on purpose", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 14:55:50", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "I work hard for my money okay stop playing this game cause that happens so many times", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 15:04:38", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Felix call me", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 15:04:50", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Those trying to still my money please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 15:05:20", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 15:13:58", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "My last load from last week", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 15:14:15", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "That Walter guy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 15:14:25", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "You’re not going to still my money", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 15:14:58", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "You didn’t even put it on the statement", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 15:21:43", "sender": "Walter White", "role": "dispatch", "label": "NONE", "text": "Why are you calculating it from 586 miles?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 15:22:19", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "You cannot prove anything", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 15:22:32", "sender": "Walter White", "role": "dispatch", "label": "NONE", "text": "But this load got canceled though.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 15:22:45", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "I counted every load that I did", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 15:22:49", "sender": "Walter White", "role": "dispatch", "label": "NONE", "text": "this", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 15:23:17", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "7MH5845 load was cancelled brother Benzoe as you remember", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 15:25:01", "sender": "Walter White", "role": "dispatch", "label": "NONE", "text": "So do I need to get paid for the miles on the canceled load too then?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 15:25:53", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "You don’t know how to count boss I always correct you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 15:26:04", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "You always makes mistakes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 15:26:14", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "I can prove that", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 15:26:19", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Come on", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 15:29:00", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "talked: all good now", "signals": [ "negation" ], "is_resolution": false }, { "timestamp": "2026-05-07 15:32:50", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "ty", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0364", "type": "request", "categories": [ "contact_request" ], "group_id": "1003894998914", "group_title": "🟢 🎀1271 BREANNA MORRIS (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "BREANNA MORRIS", "trigger_text": "I'm here at the tire shop. They're working on it now. You have to call them back to pay. That's what the guy was just telling me", "trigger_sender": "Breanna Morris", "opened_at": "2026-05-07 13:27:42", "last_at": "2026-05-07 13:30:56", "last_signal_at": "2026-05-07 13:27:42", "resolved_at": "2026-05-07 13:30:56", "status": "resolved", "duration_hours": 0.05, "message_count": 4, "signal_count": 1, "participants": [ "Breanna Morris", "Ryan Clark", "Pitt" ], "timeline": [ { "timestamp": "2026-05-07 13:27:42", "sender": "Breanna Morris", "role": "driver", "label": "DRIVER_REQUEST", "text": "I'm here at the tire shop. They're working on it now. You have to call them back to pay. That's what the guy was just telling me", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-07 13:28:19", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@Pitt_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 13:29:13", "sender": "Pitt", "role": "dispatch", "label": "NONE", "text": "noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 13:30:56", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "They said both the inside and the outside front need to be replaced since the outside was having to do more work because the inside one was messed up", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0363", "type": "request", "categories": [ "info_request" ], "group_id": "1003751791410", "group_title": "🎀 1052 CANDICE BREWER (COMPANY DRIVER) ROBERTSON TRUCK", "driver": "CANDICE BREWER", "trigger_text": "Can you give me another fuel stop their pumps are down here", "trigger_sender": "Candice Brewer", "opened_at": "2026-05-07 05:09:17", "last_at": "2026-05-07 05:40:12", "last_signal_at": "2026-05-07 05:09:17", "resolved_at": null, "status": "stale", "duration_hours": 0.52, "message_count": 6, "signal_count": 1, "participants": [ "Candice Brewer", "Martin", "Theo Fletcher" ], "timeline": [ { "timestamp": "2026-05-07 05:09:17", "sender": "Candice Brewer", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you give me another fuel stop their pumps are down here", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-07 05:09:35", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 05:09:56", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #429 Amount: For a Full Tank Address: 1100 Martin Luther King Boulevard West Memphis , AR 72301 Interstate: I-40, Exit 280 Distance: 192 miles Map link: https://", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-07 05:09:59", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "\\Candice new address", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 05:17:53", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "10-4", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 05:40:12", "sender": "Theo Fletcher", "role": "office", "label": "NONE", "text": "Load Update – # 2150784 Status: Drivingi Current Location: Precision Dent Systems, 32106 AR-84, Malvern, AR 72104, United States Remaining Distance to Receiver: 1008 miles", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0362", "type": "request", "categories": [ "pay_request" ], "group_id": "1003751791410", "group_title": "🎀 1052 CANDICE BREWER (COMPANY DRIVER) ROBERTSON TRUCK", "driver": "CANDICE BREWER", "trigger_text": "Can you activate my fuel card", "trigger_sender": "Candice Brewer", "opened_at": "2026-05-07 05:01:32", "last_at": "2026-05-07 13:04:29", "last_signal_at": "2026-05-07 08:11:29", "resolved_at": null, "status": "stale", "duration_hours": 8.05, "message_count": 9, "signal_count": 2, "participants": [ "Candice Brewer", "Theo Fletcher", "Martin", "Joseph", "cαmíllα", "Kevin ⛟" ], "timeline": [ { "timestamp": "2026-05-07 05:01:32", "sender": "Candice Brewer", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you activate my fuel card", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-07 05:02:20", "sender": "Theo Fletcher", "role": "office", "label": "NONE", "text": "@martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 05:05:02", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "on ir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 08:11:29", "sender": "Candice Brewer", "role": "driver", "label": "DRIVER_REQUEST", "text": "Hello can you activate my fuel card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-07 08:11:36", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 10:07:00", "sender": "Theo Fletcher", "role": "office", "label": "NONE", "text": "Load Update – # 2150784 Status: Stopped Current Location: CAT Scale, 3400 S Service Rd, West Memphis, AR 72301, United States Remaining Distance to Receiver: 835 miles", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 12:07:59", "sender": "Joseph", "role": "dispatch", "label": "NONE", "text": "#ptitruck : 1052 checked: 5/6 condition: good tr : LR163053 condition : good", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-07 12:08:23", "sender": "cαmíllα", "role": "dispatch", "label": "NONE", "text": "good morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 13:04:29", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "Update for load # 2150784 Status Stopped Loc: CAT Scale, 3400 S Service Rd, West Memphis, AR 72301 Miles left: 832", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0361", "type": "request", "categories": [ "home_time" ], "group_id": "1003838508021", "group_title": "🎀 5090 ROSEMARIE BATES (COMPANY DRIVER) ARSLON LLC", "driver": "ROSEMARIE BATES", "trigger_text": "I think I just want you to route me back to the shop to my car and I will go home. I am a good driver. I do a good job but you people punish too hard too fast.", "trigger_sender": "Rosemarie Bates", "opened_at": "2026-05-07 04:24:04", "last_at": "2026-05-07 10:18:30", "last_signal_at": "2026-05-07 04:24:04", "resolved_at": null, "status": "stale", "duration_hours": 5.91, "message_count": 26, "signal_count": 1, "participants": [ "Rosemarie Bates", "Dominic Jones", "Martin", "Lewis Sanchez" ], "timeline": [ { "timestamp": "2026-05-07 04:24:04", "sender": "Rosemarie Bates", "role": "driver", "label": "DRIVER_REQUEST", "text": "I think I just want you to route me back to the shop to my car and I will go home. I am a good driver. I do a good job but you people punish too hard too fast.", "signals": [ "request:home_time" ], "is_resolution": false }, { "timestamp": "2026-05-07 04:24:19", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Yeah I'm getting ready to go.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 04:24:29", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "I'll let you know 8n a bit", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 04:25:03", "sender": "Dominic Jones", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 04:27:22", "sender": "Dominic Jones", "role": "dispatch", "label": "NONE", "text": "talked all good", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 04:27:59", "sender": "Dominic Jones", "role": "dispatch", "label": "NONE", "text": "after delivery the driver needs to get rest and doesnt want anyone to bother her until she tells us that she is ready", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 04:40:59", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "What is the fuel stop going to be? I DO NOT WANT ANY TEXTS WHILE I AM DRIVING SO LET ME KNOW BEFORE I LEAVE. IF YOU HAVE ANYTHING TO SAY TO ME WHILE I'M ON DRIVE YOU CALL MY DIRECT LINE NOT THROUGH TH", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-07 04:41:28", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #784 Amount: For a Full Tank Address: 1 Center Drive North East , MD 21901 Interstate: I-95, Exit 100 Distance: 238 miles Map link: https://www.google.com/maps/search/?api=", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-07 04:41:47", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Rosemarie okay lets refuel from there", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 04:43:57", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 05:03:10", "sender": "Dominic Jones", "role": "dispatch", "label": "NONE", "text": "Location update for the load# [phone] Current location: Carson, VA 23830 571 miles left to the receiver", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-07 05:07:38", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "I do care about customer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 05:23:43", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Ok I need to go ready to go please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 05:28:39", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "? I am ready to go please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 05:41:05", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "I might have to change my ETA due to my clock", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 05:44:14", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "ETA is noon.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 05:47:49", "sender": "Dominic Jones", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 05:48:25", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "I'm good just doing pti then I will go. Clock is good ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 06:14:43", "sender": "Lewis Sanchez", "role": "office", "label": "NONE", "text": "Calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 06:15:41", "sender": "Lewis Sanchez", "role": "office", "label": "NONE", "text": "Rosemarie How can I help you ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 06:15:49", "sender": "Lewis Sanchez", "role": "office", "label": "NONE", "text": "if everything OK ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 10:03:34", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Turn card on", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 10:03:47", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 10:14:19", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "New ETA 1300", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 10:15:01", "sender": "Dominic Jones", "role": "dispatch", "label": "NONE", "text": "safe trip ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 10:18:30", "sender": "Dominic Jones", "role": "dispatch", "label": "NONE", "text": "Location update for the load# [phone] Current location: North East, MD 21901 342 miles left to the receiver", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0360", "type": "request", "categories": [ "eld_request" ], "group_id": "1003918396528", "group_title": "🎀 1412 DANIELLA PASCAL (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "DANIELLA PASCAL", "trigger_text": "I need drive time", "trigger_sender": "Danie", "opened_at": "2026-05-07 00:15:08", "last_at": "2026-05-07 06:14:57", "last_signal_at": "2026-05-07 00:15:08", "resolved_at": null, "status": "stale", "duration_hours": 6.0, "message_count": 13, "signal_count": 1, "participants": [ "Danie", "Blake", "Martin", "Roy Grey" ], "timeline": [ { "timestamp": "2026-05-07 00:15:08", "sender": "Danie", "role": "unknown", "label": "DRIVER_REQUEST", "text": "I need drive time", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-07 00:15:15", "sender": "Blake", "role": "dispatch", "label": "NONE", "text": "@choyxona2023", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 00:15:24", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 00:18:41", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Good to go?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 00:18:50", "sender": "Blake", "role": "dispatch", "label": "NONE", "text": "one sec", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 00:19:48", "sender": "Blake", "role": "dispatch", "label": "NONE", "text": "please resend this one that is blurry", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 00:22:19", "sender": "Blake", "role": "dispatch", "label": "NONE", "text": "Danie", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 00:22:31", "sender": "Blake", "role": "dispatch", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 00:28:19", "sender": "Blake", "role": "dispatch", "label": "NONE", "text": "Update for the load #117743 The load has been picked up successfully", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-07 02:34:28", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #492 Amount: For a Full Tank Address: 170 Valley Street Arkadelphia , AR 71923 Interstate: I-30, Exit 78 & Hwy 7 Distance: 104 miles Map link: https://www.google", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-07 02:34:43", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Danie please refuel from there it should be on your way", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 06:14:02", "sender": "Roy Grey", "role": "dispatch", "label": "NONE", "text": "Load # 117743 Current location: 7801 Alcoa Rd, Benton, AR 72019 Status: Stopped 596 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-07 06:14:57", "sender": "Roy Grey", "role": "dispatch", "label": "NONE", "text": "Please keep us posted if anything changes with your ETA!", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0359", "type": "request", "categories": [ "permission_request" ], "group_id": "1002782021066", "group_title": "🟡 🎀 807 JENNIFER GARRETT-GROSSARTH (COMPANY DRIVER) - BUCKEYE TRUCKS LLC", "driver": "JENNIFER GARRETT-GROSSARTH", "trigger_text": "Hello good afternoon may I please have more hours thank you", "trigger_sender": "Jennifer Garrett", "opened_at": "2026-05-06 22:19:53", "last_at": "2026-05-07 03:40:14", "last_signal_at": "2026-05-06 23:29:13", "resolved_at": null, "status": "stale", "duration_hours": 5.34, "message_count": 13, "signal_count": 2, "participants": [ "Jennifer Garrett", "Ali", "Nolan Hunt", "Martin" ], "timeline": [ { "timestamp": "2026-05-06 22:19:53", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Hello good afternoon may I please have more hours thank you", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-06 22:20:47", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 22:31:17", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Boss 6 min till no time left", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 22:31:34", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@choyxona2024 can we add her pls ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 23:29:13", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "/good evening boss may I have some more hours please thank you", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-06 23:29:32", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 00:59:19", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Load# 0514930 Rolling CL: 1760 60th Ave, Walcott, IA 52773, USA 289 miles left to the receiver", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-07 02:24:14", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #373 Amount: For a Full Tank Address: 11957 Douglas Avenue Urbandale , IA 50322 Interstate: I-35/80, Ext 126 Distance: 64 miles Map link: https://www.google.com/", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-07 02:24:19", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Jennifer please refuel from there it should be on your way", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 03:39:42", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Good evening fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 03:39:47", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 03:40:07", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "They have to do a reset on fuel pump Thank u", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 03:40:14", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "U r way to fast", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0358", "type": "request", "categories": [ "info_request" ], "group_id": "1003822858962", "group_title": "🟢 🎀 1306 SHAW TEMEKA (COMPANY DRIVER) TBT EXPRESS", "driver": "SHAW TEMEKA", "trigger_text": "Jordan can u send me m y check stub please", "trigger_sender": "Temeka Shaw", "opened_at": "2026-05-06 21:56:42", "last_at": "2026-05-07 02:37:26", "last_signal_at": "2026-05-06 21:56:42", "resolved_at": null, "status": "stale", "duration_hours": 4.68, "message_count": 3, "signal_count": 1, "participants": [ "Temeka Shaw", "Alan Williams" ], "timeline": [ { "timestamp": "2026-05-06 21:56:42", "sender": "Temeka Shaw", "role": "driver", "label": "DRIVER_REQUEST", "text": "Jordan can u send me m y check stub please", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-07 02:36:55", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Load# 32543693 Update Status : Rolling Miles left : 490", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-07 02:37:26", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "he will be available during day time", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0357", "type": "request", "categories": [ "fuel_request" ], "group_id": "1003518478280", "group_title": "🎀 879 VERONICA LOPEZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "VERONICA LOPEZ", "trigger_text": "Can you tell me if I'm at the right place to fuel?", "trigger_sender": "Veronica Lopez", "opened_at": "2026-05-06 20:24:15", "last_at": "2026-05-07 00:38:19", "last_signal_at": "2026-05-06 20:24:15", "resolved_at": null, "status": "stale", "duration_hours": 4.23, "message_count": 34, "signal_count": 1, "participants": [ "Veronica Lopez", "Mary Watson", "Delroy", "Tommy Nix" ], "timeline": [ { "timestamp": "2026-05-06 20:24:15", "sender": "Veronica Lopez", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you tell me if I'm at the right place to fuel?", "signals": [ "request:fuel_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-06 20:24:27", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep2 @dracoFuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 20:24:49", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 20:24:59", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "yes ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 20:25:13", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Fuel card please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 22:19:58", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "Update for the load # 38552 Status : Rolling Location : Brunswick, GA 31525 Miles left : 223", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-06 23:09:43", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "Update for the load # 38552 Status : Rolling Location : Jacksonville, FL 32218 Miles left : 177", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-06 23:31:02", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "10 pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 23:31:20", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "I will deliver tomorrow morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 23:31:36", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "nope", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 23:31:43", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 23:31:44", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "they are waiting for us\\", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 23:31:57", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Us", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 23:32:11", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "I already informed with traffic", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 23:32:15", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "I'm the one driving", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 23:34:11", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "You are not driving is me driving..and I have been driving since 1am this morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 23:34:47", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "I'm Not your slave ...I have worked more than two shifts and I will deliver tomorrow", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 23:35:04", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Because I have to eat, sleep and take a shower", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 23:35:43", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Us is driving for me is just me here and I have driving 900 today", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 23:36:10", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "I won't wait two or more hours to get u loaded tonight", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 23:36:41", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Do you copy Tomy?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 23:37:01", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Tommy Nix do you copy?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 23:37:09", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "yes maam", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 23:37:17", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "TY", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 00:28:10", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "At what time they open tomorrow?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 00:28:37", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "I can deliver at 6am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 00:28:51", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 00:32:04", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "google is not showing working hours", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 00:32:37", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 00:34:41", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "is it possible try to check today maam ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 00:34:53", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Yes I'm going", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 00:35:26", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "appreciated it 🙏", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 00:36:36", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Log book please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 00:38:19", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "@choyxona2023", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0356", "type": "request", "categories": [ "home_time" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "@TomHall_95 I will be ready tomorrow to start back working I’m going to go home and pack and stop by doctors to get test results", "trigger_sender": "mario santos", "opened_at": "2026-05-06 18:49:57", "last_at": "2026-05-06 23:46:15", "last_signal_at": "2026-05-06 18:49:57", "resolved_at": null, "status": "stale", "duration_hours": 4.94, "message_count": 11, "signal_count": 1, "participants": [ "mario santos", "Will Knight", "Tom Hall", "James" ], "timeline": [ { "timestamp": "2026-05-06 18:49:57", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "@TomHall_95 I will be ready tomorrow to start back working I’m going to go home and pack and stop by doctors to get test results", "signals": [ "request:home_time" ], "is_resolution": false }, { "timestamp": "2026-05-06 18:50:27", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "what if truck will not turn on again", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 18:50:40", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "we need to drop it to shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 18:50:44", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "or Loves truck stop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 18:50:57", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "I’m staying in truck all night I won’t turn off boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 18:51:22", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "I will sleep in truck I’m just going to pack my bags and stay at truck until morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 18:59:43", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 18:59:57", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "Please, make sure you are ready at 7am tomorrow", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 21:09:02", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "Load# 8818023 Shipment ID 205746254 BOL # [phone] PO # [phone] (live loading) PU-time: 9am 05/07/2026 PU-address: CALHOUN (MFG) 221 SALEM ROAD, Calhoun, GA 30701 ————————————————————— (live un", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-06 23:46:05", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #421 Amount: For a Full Tank Address: 142 Carbondale Road Dalton , GA 30721 Interstate: I-75, Exit 326 Distance: 102 miles (AFTER PU) Map link: https://www.googl", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-06 23:46:15", "sender": "James", "role": "dispatch", "label": "NONE", "text": "@RioDogg lets refuel at this pilot AFTER PU brother", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0355", "type": "request", "categories": [ "info_request" ], "group_id": "1003918396528", "group_title": "🎀 1412 DANIELLA PASCAL (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "DANIELLA PASCAL", "trigger_text": "I need gate code", "trigger_sender": "Danie", "opened_at": "2026-05-06 18:04:24", "last_at": "2026-05-07 00:13:09", "last_signal_at": "2026-05-06 21:10:18", "resolved_at": null, "status": "stale", "duration_hours": 6.15, "message_count": 61, "signal_count": 3, "participants": [ "Danie", "Kevin ⛟", "Mark Strong", "Wayne Parker", "Blake" ], "timeline": [ { "timestamp": "2026-05-06 18:04:24", "sender": "Danie", "role": "unknown", "label": "DRIVER_REQUEST", "text": "I need gate code", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-06 18:05:41", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 18:06:27", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "Load: 561736 has been completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-06 18:26:56", "sender": "Mark Strong", "role": "dispatch", "label": "NONE", "text": "Here is gate# ma'am Danie", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 18:27:04", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Hey, what the name of the place for load recovery traile", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 18:27:11", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 18:27:40", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Hello", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 18:27:52", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "should be General motors", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 18:29:15", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Ok let me check", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 18:42:50", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Arrived waiting to check in", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 19:05:31", "sender": "Mark Strong", "role": "dispatch", "label": "NONE", "text": "have you found the trailer ma'am Danie", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 19:12:50", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Trailer picked up", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 19:14:13", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "Danie pls send the video of it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 19:16:00", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "What else do you want??", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 19:26:35", "sender": "Kevin ⛟", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Danie pls send the BOL", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-06 19:26:37", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "Danie", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 19:28:30", "sender": "Mark Strong", "role": "dispatch", "label": "NONE", "text": "Good to go", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 19:28:43", "sender": "Mark Strong", "role": "dispatch", "label": "NONE", "text": "Please drop this trailer ASAP", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 19:28:48", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "Load# 22646597 - Recovery picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-06 19:32:33", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "When the truck is moving call me instead of texting every second", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 19:50:00", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Is it that place??", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 19:51:07", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "нуы", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 19:51:14", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 19:51:41", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Ok-Arrived", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 20:00:19", "sender": "Mark Strong", "role": "dispatch", "label": "NONE", "text": "when you drop trailer please take 3-4 pictures of it so we can send it to broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 20:10:11", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Drop done", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 20:10:32", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "pls send trailer pictures", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 20:11:06", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Can't you see???", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 20:11:34", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "there is only one", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 20:12:07", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "I send the pic of where I dropped it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 20:15:46", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "pls send closer pictures of it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 20:15:49", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "Danie", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 20:23:31", "sender": "Wayne Parker", "role": "dispatch", "label": "NONE", "text": "called no go, looking for other options", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 20:48:05", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Okay thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 20:48:57", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "600, 700 or one drop&hook", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 20:50:34", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "Load# 22646597 - Recovery has been completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-06 20:57:19", "sender": "Wayne Parker", "role": "dispatch", "label": "NONE", "text": "PU ASAP", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 20:57:26", "sender": "Wayne Parker", "role": "dispatch", "label": "NONE", "text": "Delivery FCFS tomorrow or friday morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 21:10:18", "sender": "Danie", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Can you send complete name and address", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-07 00:13:09", "sender": "Blake", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 21 }, { "case_id": "REQ-0354", "type": "request", "categories": [ "pay_request" ], "group_id": "1002838212664", "group_title": "🎀 1234 MARJORIE ACCY (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARJORIE ACCY", "trigger_text": "29 dollars for parking please Zelle me", "trigger_sender": "Marjorie Edene Accy", "opened_at": "2026-05-06 17:44:40", "last_at": "2026-05-06 23:20:17", "last_signal_at": "2026-05-06 17:44:40", "resolved_at": null, "status": "stale", "duration_hours": 5.59, "message_count": 27, "signal_count": 1, "participants": [ "Marjorie Edene Accy", "Wade", "Darcy", "JORDAN", "Tommy Nix" ], "timeline": [ { "timestamp": "2026-05-06 17:44:40", "sender": "Marjorie Edene Accy", "role": "driver", "label": "DRIVER_REQUEST", "text": "29 dollars for parking please Zelle me", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-06 17:44:59", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "it is free", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 17:45:02", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "for 2 hours", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 17:46:14", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "Where’s that phoenix salon suite located?", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-06 17:46:24", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "I’m in MD clinic", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 17:46:46", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "sec", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 17:47:01", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "385 w 49th st Hialeah", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 17:52:51", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "Thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 17:57:40", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "are u in? @Marjorie_E_Accy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 18:00:35", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "Car doesn’t fly", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 18:00:44", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 18:00:54", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "I am asking are in the Uber", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 18:01:05", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "I’m still on the road traffic is jamming", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 18:11:26", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "🎀 1234 MARJORIE ACCY (COMPANY DRIVER) - ROBERTSON TRUCKS Ordered uber from Clinic to truck stop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 18:54:29", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "Unloading the trl", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 18:54:51", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 19:07:27", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "@JORDAN_ACC @Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 19:08:40", "sender": "JORDAN", "role": "dispatch", "label": "NONE", "text": "hi mam , how can i help you ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 19:09:54", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "Lots of miles missing and you got all the pictures in the group so Westfield Ma to Laredo is 2167 loaded Windsor ct to Westfield ma is 38 not 28 High point nc to Windsor ct is 711 Nicholasville", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 19:10:42", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "Total miles is 5013 miles mt and loaded so please help out", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 19:12:19", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "The load from Hidalgo Tx to Somerset ky is a kind of load that I don’t like to do cause always missing stop the miles on the load never been accurated", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 19:16:16", "sender": "JORDAN", "role": "dispatch", "label": "NONE", "text": "sure thing , lemme check it out", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 19:20:27", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "And don’t forget the reimbursement for the copy I made week ago", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 19:39:24", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "The fax was 2,50 dollars it was on April 24", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 19:39:35", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "@JORDAN_ACC", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 19:39:56", "sender": "JORDAN", "role": "dispatch", "label": "NONE", "text": "$3 included in your statement mam", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 23:20:17", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "Load# 551939203 has completed", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0353", "type": "request", "categories": [ "contact_request" ], "group_id": "1002395820246", "group_title": "📷 1123 RODRIGUEZ ISRAEL (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "RODRIGUEZ ISRAEL", "trigger_text": "If could please call them that would be great", "trigger_sender": "Israel Rodriguez", "opened_at": "2026-05-06 17:13:22", "last_at": "2026-05-06 20:27:46", "last_signal_at": "2026-05-06 17:13:22", "resolved_at": null, "status": "stale", "duration_hours": 3.24, "message_count": 21, "signal_count": 1, "participants": [ "Israel Rodriguez", "Allen Wilson" ], "timeline": [ { "timestamp": "2026-05-06 17:13:22", "sender": "Israel Rodriguez", "role": "driver", "label": "DRIVER_REQUEST", "text": "If could please call them that would be great", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-06 17:13:26", "sender": "Allen Wilson", "role": "office", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 17:23:45", "sender": "Israel Rodriguez", "role": "driver", "label": "NONE", "text": "Getting unloaded", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 17:24:22", "sender": "Allen Wilson", "role": "office", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 17:51:56", "sender": "Allen Wilson", "role": "office", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 17:52:08", "sender": "Allen Wilson", "role": "office", "label": "NONE", "text": "is there other page ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 17:52:18", "sender": "Israel Rodriguez", "role": "driver", "label": "NONE", "text": "No", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 17:52:50", "sender": "Allen Wilson", "role": "office", "label": "NONE", "text": "Load - 31421-63860 has been completed", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 17:55:15", "sender": "Allen Wilson", "role": "office", "label": "NONE", "text": "@Israelrdgz need your ETA pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 17:55:15", "sender": "Israel Rodriguez", "role": "driver", "label": "NONE", "text": "Are they going to wait i won't make it on time", "signals": [ "issue:late_appointment" ], "is_resolution": false }, { "timestamp": "2026-05-06 17:55:26", "sender": "Israel Rodriguez", "role": "driver", "label": "NONE", "text": "2:30", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 17:55:40", "sender": "Allen Wilson", "role": "office", "label": "NONE", "text": "let's go", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 17:55:40", "sender": "Allen Wilson", "role": "office", "label": "NONE", "text": "brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 17:55:45", "sender": "Allen Wilson", "role": "office", "label": "NONE", "text": "they will close at 3 pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 19:24:38", "sender": "Israel Rodriguez", "role": "driver", "label": "NONE", "text": "About to get loaded", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 19:24:48", "sender": "Allen Wilson", "role": "office", "label": "NONE", "text": "greaat", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 20:21:20", "sender": "Allen Wilson", "role": "office", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 20:25:33", "sender": "Allen Wilson", "role": "office", "label": "NONE", "text": "did you secure the load ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 20:26:53", "sender": "Israel Rodriguez", "role": "driver", "label": "NONE", "text": "They said no it's pillows I did provide straps, they didn't want to use them", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 20:27:25", "sender": "Allen Wilson", "role": "office", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 20:27:46", "sender": "Allen Wilson", "role": "office", "label": "NONE", "text": "Load - 22938578 has been picked up", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0352", "type": "request", "categories": [ "permission_request" ], "group_id": "1003838508021", "group_title": "🎀 5090 ROSEMARIE BATES (COMPANY DRIVER) ARSLON LLC", "driver": "ROSEMARIE BATES", "trigger_text": "Can I go get a soda please? I drive all night and just now had to clean out a trailer full of rocks", "trigger_sender": "Rosemarie Bates", "opened_at": "2026-05-06 15:42:25", "last_at": "2026-05-06 19:29:46", "last_signal_at": "2026-05-06 15:42:25", "resolved_at": null, "status": "stale", "duration_hours": 3.79, "message_count": 58, "signal_count": 1, "participants": [ "Rosemarie Bates", "Steve", "Blayke Hunt", "Jonathan", "Arslon Update" ], "timeline": [ { "timestamp": "2026-05-06 15:42:25", "sender": "Rosemarie Bates", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can I go get a soda please? I drive all night and just now had to clean out a trailer full of rocks", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-06 15:43:03", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "alright", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:43:14", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "you can sweep it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:43:25", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "that will be enough", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:51:28", "sender": "Blayke Hunt", "role": "dispatch", "label": "NONE", "text": "Good job !", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:52:38", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Ty 😊 I don't have a broom yet. I did blow it out until my battery died", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:53:06", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "we will pay for broom", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:53:25", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Ok. Let me get a drink please aaaaaaaaaaaaaaa", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:53:32", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 16:08:29", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "The trailer might need a wash depending on what I'm getting", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 16:08:45", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "I can't get all the dust out", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 16:15:33", "sender": "Blayke Hunt", "role": "dispatch", "label": "NONE", "text": "Load# [phone] PU-time: 05/06/2026 11:00 EDT PU-shipper: BSH HOME APPLIANCES CORP PU-address: 300 Executive Pkwy New Bern, NC 28562-9792 Note: Live Load ————————————————————— DEL-time: 05/07/2026", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-06 16:16:08", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "I only have 42 minutes left on my clock", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 16:16:20", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Why am I picking up right now", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-06 16:16:24", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "PU #: [phone]", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 16:16:31", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "we can add time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 16:16:35", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 16:17:05", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Oh geez y'all give an inch and take a mile no way", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 16:17:53", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "No. That's too much", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 16:19:38", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "I drove 10 hours straight basically. No. Maybe this place isn't for me. And I don't want Northeast and I don't want to pick up one day and deluver the next! No", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 16:19:44", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "I'm tired", "signals": [ "issue:complaint_escalation" ], "is_resolution": false }, { "timestamp": "2026-05-06 16:21:11", "sender": "Blayke Hunt", "role": "dispatch", "label": "NONE", "text": "can you pu the load first once loaded go to truck stop and take rest ? this is our lane they will load us asap", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 16:24:23", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "You do know I have heard it all in this truck business right?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 16:26:01", "sender": "Blayke Hunt", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 16:29:03", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "We do not have any options available today. If the load is not picked up by 3:00 PM, there will be no other loads available on the market.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 17:31:36", "sender": "Jonathan", "role": "dispatch", "label": "NONE", "text": "#ptitruck #5090 checked: 5/6 condition: no issue", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-06 17:31:50", "sender": "Jonathan", "role": "dispatch", "label": "NONE", "text": "tr # 26532087S Checked: 5/6 Condition: no issue", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-06 18:02:48", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Check ing in", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 18:02:57", "sender": "Arslon Update", "role": "office", "label": "NONE", "text": "noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 18:21:50", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "This place isn't in any hurry. You should have respectfully asked if I was able to do another load before putting it on me. I'm new to this game I told you.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 18:22:22", "sender": "Arslon Update", "role": "office", "label": "NONE", "text": "@BlaykeHunt", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 18:42:39", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Is it Franklin twn or just Franklin for God's sake it's important", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 18:43:55", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Nevermind found it on google", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 18:46:54", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "749 miles? By tmrw morning? Are you serious", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 18:47:09", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "That's crazy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 18:47:40", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "I need sleep", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-06 18:47:42", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "you can deliver the load by 12 pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 18:47:44", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "tomorrow", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 18:48:07", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "so when will you be there ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 19:29:46", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "gtg", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 18 }, { "case_id": "REQ-0351", "type": "request", "categories": [ "eld_request" ], "group_id": "1003894998914", "group_title": "🟢 🎀1271 BREANNA MORRIS (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "BREANNA MORRIS", "trigger_text": "Can you fix my clock so that I have more time on my 30? If I take a break I will be late to the delivery", "trigger_sender": "Breanna Morris", "opened_at": "2026-05-06 12:38:30", "last_at": "2026-05-07 01:04:06", "last_signal_at": "2026-05-06 21:06:08", "resolved_at": null, "status": "stale", "duration_hours": 12.43, "message_count": 23, "signal_count": 2, "participants": [ "Breanna Morris", "Mark", "Ryan Clark", "Scott", "Update Team", "Ali", "Delroy", "Nolan Hunt" ], "timeline": [ { "timestamp": "2026-05-06 12:38:30", "sender": "Breanna Morris", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you fix my clock so that I have more time on my 30? If I take a break I will be late to the delivery", "signals": [ "issue:late_appointment", "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-06 12:38:54", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 12:59:39", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Breanna Ma'am can u send us PTI video today pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 13:00:34", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 13:00:54", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Also I'm here at delivery but I guess I was at the wrong door. There's multiple different businesses in this building", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 13:11:41", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Checked in. Backed in to door 75", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 13:12:07", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "got it keep us posted pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 14:07:11", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 14:08:39", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Load# 1205484 Delivered", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-06 14:42:12", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "What's the pu # for the next load?", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-06 14:43:39", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:24:30", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "I'm checked into the pickup and I'm just waiting for them to call me when they have a door. There's two people in front of me and all the doors are full right now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:25:19", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "okay keep us posted", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 17:26:43", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "I'm still sitting here waiting to get in a door. I'm pretty sure they skipped me for some reason even though the guy read my number back correctly to me after I wrote it down. So I'm not sure what's g", "signals": [ "issue:detention" ], "is_resolution": false }, { "timestamp": "2026-05-06 17:28:21", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "lmc just a moment", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 17:58:41", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Backed in to door 42", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 17:58:57", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "good job", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 21:06:08", "sender": "Breanna Morris", "role": "driver", "label": "DRIVER_REQUEST", "text": "Okay then I'm going to roll for a few hours. I'm going to have to stop later to take a nap since I've been up all day. I also need time on my clock to roll", "signals": [ "request:eld_request" ], "is_resolution": false }, { "timestamp": "2026-05-06 21:25:59", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "30 mins left on my clock", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 21:27:52", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 00:12:20", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #658 Amount: For a Full Tank Address: 4215 West Hwy 50 Emporia , KS 66801 Interstate: I-35 Exit 127 Distance: 109 miles Map link: https://www.google.com/maps/search/?api=", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-07 00:12:33", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Breanna lets refuel at this fuel stop ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-07 01:04:06", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Load# 5595527 Rolling CL: 1425 SW 42nd St, Topeka, KS 66609, USA 565 miles left to the receiver", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0350", "type": "request", "categories": [ "contact_request" ], "group_id": "1002626951742", "group_title": "📷 1365 VALERIY HRYSHCHENKO (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "VALERIY HRYSHCHENKO", "trigger_text": "Позвоните", "trigger_sender": "Валерій Грищенко", "opened_at": "2026-05-06 12:27:08", "last_at": "2026-05-06 16:17:46", "last_signal_at": "2026-05-06 12:27:08", "resolved_at": null, "status": "stale", "duration_hours": 3.84, "message_count": 17, "signal_count": 1, "participants": [ "Валерій Грищенко", "Sam W", "Joseph", "Jose", "draco" ], "timeline": [ { "timestamp": "2026-05-06 12:27:08", "sender": "Валерій Грищенко", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Позвоните", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-06 12:28:14", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 12:30:48", "sender": "Joseph", "role": "dispatch", "label": "NONE", "text": "whenever U get some time pls make sure to send it over . We need to check our equipment condition @valeriy19688", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 12:36:24", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "APPT: 5760100116526125 tell them we are there to live unload", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 12:53:44", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "Talked, he has dropped trailer for unloading", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 12:58:59", "sender": "Jose", "role": "dispatch", "label": "NONE", "text": "Load [phone] ReF# 23886 / 860952784 Note: Live loading PU-time: 05/06 15:00 PU-address: Specialty 123 Day Hill Rd, Windsor, CT 06095 ————————————————— Note: Live unloading DEL-time: 05", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 12:59:08", "sender": "Jose", "role": "dispatch", "label": "NONE", "text": "@valeriy19688 ваш груз", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 12:59:14", "sender": "Валерій Грищенко", "role": "unknown", "label": "NONE", "text": "Ок", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 13:30:26", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #394 Amount: For a Full Tank Address: 239 Route 17K Newburgh , NY 12550 Interstate: I-84, Exit 34 Distance: 142 miles Map link: https://www.google.com/maps/searc", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-06 13:30:28", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "@valeriy19688 пожалуйста, заправьтесь на этом Пилоте после зaгрузки", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 14:06:34", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "empty?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 14:14:08", "sender": "Валерій Грищенко", "role": "unknown", "label": "NONE", "text": "Oткройте время", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 14:14:45", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "@choyxona2023", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 14:14:49", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "pustoy?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 14:32:53", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "Load 2826209 Completed", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 16:16:13", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "Checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 16:17:46", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "Load [phone] Picked up", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0349", "type": "request", "categories": [ "fuel_request" ], "group_id": "1003838508021", "group_title": "🎀 5090 ROSEMARIE BATES (COMPANY DRIVER) ARSLON LLC", "driver": "ROSEMARIE BATES", "trigger_text": "Do you know where my fuel stops will be before I start please", "trigger_sender": "Rosemarie Bates", "opened_at": "2026-05-06 03:23:55", "last_at": "2026-05-06 04:23:03", "last_signal_at": "2026-05-06 03:23:55", "resolved_at": null, "status": "stale", "duration_hours": 0.99, "message_count": 11, "signal_count": 1, "participants": [ "Rosemarie Bates", "Martin", "Dominic Jones" ], "timeline": [ { "timestamp": "2026-05-06 03:23:55", "sender": "Rosemarie Bates", "role": "driver", "label": "DRIVER_REQUEST", "text": "Do you know where my fuel stops will be before I start please", "signals": [ "request:fuel_request" ], "is_resolution": false }, { "timestamp": "2026-05-06 03:24:07", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 03:24:39", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J US Dealer #549 Amount: For a Full Tank Address: 125 Plaza Lane Mt Airy , NC 27030 Interstate: I-77, Exit 100 Distance: 407 miles Map link: https://www.google.com/maps/searc", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-06 03:24:46", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Rosemarie can we refuel from there", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 03:28:44", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Ty. I got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 03:30:49", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Ok I'm ready to go if possible please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 03:31:17", "sender": "Dominic Jones", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 03:32:01", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Awesome ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 04:01:48", "sender": "Dominic Jones", "role": "dispatch", "label": "NONE", "text": "Location update for the load# PFHS-22437 Current location: Marion, OH 43302 Status: Rolling 563 miles left to the receiver", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-06 04:16:51", "sender": "Dominic Jones", "role": "dispatch", "label": "NONE", "text": "Rosemarie can you advise your ETA pls?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 04:23:03", "sender": "Dominic Jones", "role": "dispatch", "label": "NONE", "text": "talked for now ETA 10:30 she will keep us posted", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0348", "type": "request", "categories": [ "contact_request" ], "group_id": "1003850984050", "group_title": "🎀 841 TOUSSAINT MARIE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "TOUSSAINT MARIE", "trigger_text": "Call me please", "trigger_sender": "Marie Guetching Toussaint Altidor", "opened_at": "2026-05-05 23:39:47", "last_at": "2026-05-06 04:24:18", "last_signal_at": "2026-05-05 23:44:50", "resolved_at": "2026-05-06 04:24:18", "status": "resolved", "duration_hours": 4.74, "message_count": 23, "signal_count": 2, "participants": [ "Marie Guetching Toussaint Altidor", "Amir", "Phil Kent", "Adam", "Ethan", "Omar Williams", "𝓓𝓪𝓿𝓲𝓭" ], "timeline": [ { "timestamp": "2026-05-05 23:39:47", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call me please", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-05 23:39:58", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "@Adam_Fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 23:44:50", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call me please", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-05 23:45:26", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 23:52:29", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "@Adam_Fleet @Tony_fleet1 please check another shop. Per driver this one is behind her", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 23:53:33", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "please call driver once you find a shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 00:05:19", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "Marie Guetching Ma'am Please send The BOL for this load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 00:06:09", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "can you come to this shop please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 00:06:58", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "@Ethan_td", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 00:13:46", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 00:15:37", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "can you send BOL picture in the group", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 00:17:08", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 00:17:38", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "Need to do scale asap", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 00:19:11", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "Load # 22940773 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-06 00:32:11", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "Update for Load # 22940773 Status: Rolling Current location : GA-404, East Dublin, GA 31027 954 miles left to the receiver", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-06 00:54:13", "sender": "Ethan", "role": "dispatch", "label": "NONE", "text": "731 - tr # RS047485 Dropped by: TOUSSAINT MARIE Location: Pooler, GA Time: 5/5 Condition: — Video: — Docs: —", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-06 00:57:41", "sender": "Ethan", "role": "dispatch", "label": "NONE", "text": "904 + tr # SS005232 Picked up by: TOUSSAINT MARIE Location: Pooler, GA Time: 5/5 Condition: — Video: + (no brakes video) Docs: +", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-06 02:22:10", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "talked to TA", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 02:22:26", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "mechanic will check truck and let us know the isue", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 04:21:01", "sender": "Omar Williams", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 04:22:31", "sender": "Omar Williams", "role": "dispatch", "label": "NONE", "text": "called: no answer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 04:24:11", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "Called|: talked with TA service and they said air dryer needs to be replaced and they are waiting for shop store open to get the part be informed Team", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 04:24:18", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "issue will be fixed in the morning", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0347", "type": "request", "categories": [ "permission_request" ], "group_id": "1002269071382", "group_title": "📷 907 HASSAN CAMALEY (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "HASSAN CAMALEY", "trigger_text": "What should I do I am here at the mechanic, they keep asking me are we going to fix it", "trigger_sender": "Hassan Camaley", "opened_at": "2026-05-05 22:00:03", "last_at": "2026-05-05 23:32:30", "last_signal_at": "2026-05-05 22:00:03", "resolved_at": "2026-05-05 23:32:30", "status": "resolved", "duration_hours": 1.54, "message_count": 8, "signal_count": 1, "participants": [ "Hassan Camaley", "Tim Harrison", "Hardy" ], "timeline": [ { "timestamp": "2026-05-05 22:00:03", "sender": "Hassan Camaley", "role": "driver", "label": "DRIVER_REQUEST", "text": "What should I do I am here at the mechanic, they keep asking me are we going to fix it", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-05 22:00:33", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "On sec brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 22:00:39", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 22:25:40", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Hassan all good brother?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 22:26:25", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Will we be on time brother?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 23:04:53", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Update for the load#1206567 Status: Stopped Current location:Indianapolis, IN, 46229 Miles left: 410", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-05 23:15:43", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Broker is informed about the issue", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 23:32:30", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "Now they fixed the airbag", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0346", "type": "request", "categories": [ "pay_request" ], "group_id": "1002269071382", "group_title": "📷 907 HASSAN CAMALEY (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "HASSAN CAMALEY", "trigger_text": "Please activate fuel card", "trigger_sender": "Hassan Camaley", "opened_at": "2026-05-05 18:31:47", "last_at": "2026-05-06 00:27:54", "last_signal_at": "2026-05-05 18:31:47", "resolved_at": null, "status": "stale", "duration_hours": 5.94, "message_count": 19, "signal_count": 1, "participants": [ "Hassan Camaley", "Antony", "draco", "Choyxona №1", "Tim Harrison", "Hardy", "Adam" ], "timeline": [ { "timestamp": "2026-05-05 18:31:47", "sender": "Hassan Camaley", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please activate fuel card", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-05 18:32:24", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep2", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 18:33:00", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 18:33:09", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "done", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 19:16:49", "sender": "Choyxona №1", "role": "dispatch", "label": "NONE", "text": "907 Hassan Hello sir check your eld connection please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 20:31:58", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "All trucks keep left", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 20:58:55", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "Hassan did you scale the load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 21:46:49", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "I am here at shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 23:33:22", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "The brake and dram front drive axles needs to be changed the mechanic says that", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 23:33:40", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "Please pay them for the air bags", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-05 23:34:03", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "@Adam_Fleet please asssist", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 23:36:07", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "Imc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 23:39:13", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "can you send me picture", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 23:39:21", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 23:39:22", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "talked", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 00:25:10", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "The job is done", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 00:25:28", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "Please pay them I need to go", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-06 00:27:29", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "@Adam_Fleet @Hardy_fleet please assist", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 00:27:54", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0345", "type": "request", "categories": [ "shop_request" ], "group_id": "1002641932462", "group_title": "🟡 📷 1253 BEN JOHNSON BALAN (COMPANY DRIVER) – TBT Express INC", "driver": "BEN JOHNSON BALAN", "trigger_text": "I need an oil change", "trigger_sender": "Benzoe", "opened_at": "2026-05-05 17:52:08", "last_at": "2026-05-05 20:45:51", "last_signal_at": "2026-05-05 17:52:08", "resolved_at": "2026-05-05 20:45:51", "status": "resolved", "duration_hours": 2.9, "message_count": 22, "signal_count": 1, "participants": [ "Benzoe", "Felix", "Michael Samsara", "Alan Williams", "Support team" ], "timeline": [ { "timestamp": "2026-05-05 17:52:08", "sender": "Benzoe", "role": "unknown", "label": "DRIVER_REQUEST", "text": "I need an oil change", "signals": [ "request:shop_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-05 17:52:14", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Please", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-05 17:52:25", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "@Michael_Oil_Samsara", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 17:52:41", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "It’s due", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 17:54:56", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "we will provide a shop after PU", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 17:55:40", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "I did pu already", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 17:55:50", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "I’m going to DL", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 18:40:34", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "Benzoe brother once you get to the shop please send us truck PTI video as well", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 18:43:26", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "we use this oil change once you arrive tell them brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 18:53:37", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "I’m here brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 18:53:50", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Going inside right now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 18:54:48", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "allright tell them oil type and we need full pm service", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 19:04:52", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "🥶", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 19:05:03", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "🫡", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 19:05:12", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "🫡", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 19:30:43", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "we need to scale load as well pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 19:48:43", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Waiting for full PTI for truck and trailer pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 20:41:51", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "They done", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 20:41:54", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 20:42:03", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Michael_Oil_Samsara", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 20:42:06", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "talking with them", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 20:45:51", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "payment is done", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0344", "type": "request", "categories": [ "permission_request" ], "group_id": "1003518478280", "group_title": "🎀 879 VERONICA LOPEZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "VERONICA LOPEZ", "trigger_text": "Should I fuel here", "trigger_sender": "Veronica Lopez", "opened_at": "2026-05-05 17:37:03", "last_at": "2026-05-05 22:56:31", "last_signal_at": "2026-05-05 17:37:03", "resolved_at": null, "status": "stale", "duration_hours": 5.32, "message_count": 20, "signal_count": 1, "participants": [ "Veronica Lopez", "draco", "Joe", "Mary Watson", "Tommy Nix" ], "timeline": [ { "timestamp": "2026-05-05 17:37:03", "sender": "Veronica Lopez", "role": "driver", "label": "DRIVER_REQUEST", "text": "Should I fuel here", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-05 17:37:09", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 17:38:07", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "ok lets refuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 17:38:12", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 17:48:05", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Fuel card please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 17:48:27", "sender": "Joe", "role": "dispatch", "label": "NONE", "text": "Load# \\ Note: Live loading 🔘PICK UP: 05/05 18:00 EDT EWR 500 SALT MEADOW RD BUILDING 500 CARTERET NJ 07008 PU# —————————————————— Note: Live unloading 🔘DELIVERY: 05/06 20:00 EDT MCO 10821 CE", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-05 17:48:39", "sender": "Joe", "role": "dispatch", "label": "NONE", "text": "Load# 38552 Note: Live loading 🔘PICK UP: 05/05 18:00 EDT EWR 500 SALT MEADOW RD BUILDING 500 CARTERET NJ 07008 PU# —————————————————— Note: Live unloading 🔘DELIVERY: 05/06 20:00 EDT MCO 1082", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-05 17:48:42", "sender": "Joe", "role": "dispatch", "label": "NONE", "text": "Veronica", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 17:49:17", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "its active", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 17:50:41", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Ok.ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 17:58:02", "sender": "Joe", "role": "dispatch", "label": "NONE", "text": "PU# BS050686", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 18:37:50", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "#Update Status: rolling 108 miles away from the shipper", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-05 19:54:01", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "#Update Status: rolling 46 miles away from the shipper", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-05 22:00:11", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "Veronica have you checked in maam ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 22:00:44", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Yes ..I got a door also", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 22:00:58", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "awesome", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 22:01:30", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "Need to accept trucking from Macropoint APP", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 22:43:34", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "I did already", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 22:56:17", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "What do you mean?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 22:56:31", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "I don't understand your point", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0343", "type": "request", "categories": [ "info_request" ], "group_id": "1003838508021", "group_title": "🎀 5090 ROSEMARIE BATES (COMPANY DRIVER) ARSLON LLC", "driver": "ROSEMARIE BATES", "trigger_text": "How do I get added please", "trigger_sender": "Rosemarie Bates", "opened_at": "2026-05-05 17:01:35", "last_at": "2026-05-05 20:00:39", "last_signal_at": "2026-05-05 17:01:35", "resolved_at": null, "status": "stale", "duration_hours": 2.98, "message_count": 15, "signal_count": 1, "participants": [ "Rosemarie Bates", "Steve", "Nicholas", "Morgan" ], "timeline": [ { "timestamp": "2026-05-05 17:01:35", "sender": "Rosemarie Bates", "role": "driver", "label": "DRIVER_REQUEST", "text": "How do I get added please", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-05 17:25:03", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "[email]", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 17:32:58", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "@Nicholas_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 17:33:09", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 17:46:56", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "I am still being loaded. I doubt I will make that delivery time dragging this load thru the mountains and construction.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 18:06:48", "sender": "Morgan", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 18:08:02", "sender": "Morgan", "role": "dispatch", "label": "NONE", "text": "called and talked Informed abt DOT week", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 18:13:52", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "Rosemarie did they finish ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 18:14:06", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "No sir.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 18:19:57", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "dock number please ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 18:29:36", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 18:30:56", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "Load# PFHS-22437 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-05 18:31:07", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "no need to scale", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 19:58:22", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Dock 5 i put that earlier", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 20:00:39", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "ETA is 0900-1000 tmrw morning. Goodnight", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0342", "type": "request", "categories": [ "permission_request" ], "group_id": "1002782021066", "group_title": "🟡 🎀 807 JENNIFER GARRETT-GROSSARTH (COMPANY DRIVER) - BUCKEYE TRUCKS LLC", "driver": "JENNIFER GARRETT-GROSSARTH", "trigger_text": "Good morning Boss May I have more hours", "trigger_sender": "Jennifer Garrett", "opened_at": "2026-05-05 14:27:39", "last_at": "2026-05-05 23:57:12", "last_signal_at": "2026-05-05 21:16:55", "resolved_at": null, "status": "stale", "duration_hours": 9.49, "message_count": 55, "signal_count": 3, "participants": [ "Jennifer Garrett", "Ali", "Morgan", "Mark", "Scott", "Delroy", "Update Team" ], "timeline": [ { "timestamp": "2026-05-05 14:27:39", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good morning Boss May I have more hours", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-05 14:27:47", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 14:27:50", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "GM", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 14:27:54", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "how are you doing ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 14:28:06", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Boss man, I’m about 90 miles away from my destination. If you could please give me enough time to go 90 miles get unloaded and then make it back 15 miles to a truckstop please and thank you.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 14:28:32", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "I’m good boss. I’m good thank you for asking.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 15:55:07", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "How many miles out 20 miles?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 15:55:26", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 15:56:15", "sender": "Morgan", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 15:57:43", "sender": "Morgan", "role": "dispatch", "label": "NONE", "text": "called and talked Informed abt DOT week", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 16:08:55", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Boss, I just wanted to say I’m 20 miles out but now I’m 10", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 16:45:03", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Arrived checked in docked", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 16:45:37", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "good", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 17:00:46", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Boss should I pick up a load before I take or break or straight to break", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-05 17:33:51", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "yes booking a load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 17:33:56", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "are they unloading?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 17:38:28", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Yes they are unloading", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 17:47:11", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "4 pallets left to unload", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 18:02:23", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 18:04:32", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Load# 552113632 Delivered", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-05 18:11:23", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Heading to a safe haven boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 18:11:31", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "will send in 2 mins", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 18:11:35", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "the address for a load", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 18:12:05", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Roger boss holding at current location", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 18:17:25", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "Load# 0514930 PU-time: 05/05/2026 13:30 EDT PU-shipper: HANESBRANDS INC PU-address: 380 Beaver Creek Drive Martinsville, VA 24112 Note: Live Load ————————————————————— DEL-time: 05/07/2026 09:00 CDT", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-05 18:18:07", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Jennifer need ETA ma'am to the shipper pls ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 18:21:06", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "G2G", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 18:21:09", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 19:05:36", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #4619 Amount: For a Full Tank Address: 1318 East Lee Highway Wytheville , VA 24382 Interstate: I-81/I-77, Exit 77 Distance: 97 miles Map link: https://www.google", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-05 19:05:45", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Jennifer lets refuel at this pilot ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 19:20:33", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Arrived", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 19:20:42", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Can I also have the pickup number please", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-05 19:20:50", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Good", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 19:20:55", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 19:21:44", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "860848324", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 19:23:41", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Checking in now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 19:24:20", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Starts with 2BL", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 19:25:00", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 19:29:20", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Jennifer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 23:57:12", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 15 }, { "case_id": "REQ-0341", "type": "request", "categories": [ "contact_request" ], "group_id": "1002422905138", "group_title": "820T SERGEY MKRTYCHAN (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": null, "trigger_text": "Позвони", "trigger_sender": "Sergey Mkrtychan", "opened_at": "2026-05-05 13:37:14", "last_at": "2026-05-06 15:09:27", "last_signal_at": "2026-05-06 12:15:47", "resolved_at": null, "status": "stale", "duration_hours": 25.54, "message_count": 19, "signal_count": 2, "participants": [ "Sergey Mkrtychan", "Kyle", "Bruce Samsara", "Brody", "Ron Buck", "Fuel Department" ], "timeline": [ { "timestamp": "2026-05-05 13:37:14", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Позвони", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-05 13:37:36", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 13:37:40", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "NONE", "text": "7:00АМ", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 15:07:16", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "грузят брат ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 15:11:33", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "NONE", "text": "Дверь тока дали", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 15:11:41", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "nice", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 15:20:16", "sender": "Bruce Samsara", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 15:20:48", "sender": "Bruce Samsara", "role": "dispatch", "label": "NONE", "text": "called no response wanted to inform about DOT week is coming", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 15:51:57", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 15:58:24", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "Load # 5229312 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-05 17:52:05", "sender": "Brody", "role": "unknown", "label": "NONE", "text": "#dhdmiles 29", "signals": [ "template:status_tag" ], "is_resolution": false }, { "timestamp": "2026-05-05 18:00:52", "sender": "Ron Buck", "role": "dispatch", "label": "NONE", "text": "Empty trailer after DEL", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 18:20:24", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "Update for the Load# 5229312 Status: rolling CL: 508 1st Ave SW, Kasson, MN 55944 Miles left : 1092", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-06 12:15:47", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Позвони", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-06 12:16:32", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 12:42:18", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "Update for the load# 5229312 Status: rolling Current location: 2720 IN-120, Fremont, IN 46737 575 miles left to DEL", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-06 12:56:05", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #697 Amount: For a Full Tank Address: 2226 North Main Street Hubbard , OH 44425 Interstate: I-80, Exit 234B (Eastbound) Distance: 259 miles Map link: https://www.google.com", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-06 12:56:33", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Talked with driver", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-06 15:09:27", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "Update for the load# 5229312 Status: rolling Current location: 3480 Co Rd 92, Lindsey, OH 43442 475 miles left to DEL", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0340", "type": "request", "categories": [ "contact_request" ], "group_id": "1003918396528", "group_title": "🎀 1412 DANIELLA PASCAL (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "DANIELLA PASCAL", "trigger_text": "talked with driver: wanted to talk with fleet team, @Andrew_fleet1 pls call him", "trigger_sender": "Kevin ⛟", "opened_at": "2026-05-05 12:51:53", "last_at": "2026-05-05 18:05:13", "last_signal_at": "2026-05-05 12:51:53", "resolved_at": null, "status": "stale", "duration_hours": 5.22, "message_count": 7, "signal_count": 1, "participants": [ "Kevin ⛟", "Andrew", "Leo", "Danie" ], "timeline": [ { "timestamp": "2026-05-05 12:51:53", "sender": "Kevin ⛟", "role": "unknown", "label": "DRIVER_REQUEST", "text": "talked with driver: wanted to talk with fleet team, @Andrew_fleet1 pls call him", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-05 12:52:06", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "on hold", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 12:57:27", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "talked, driver will let me know with the prices for Garmin and we will buy it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 13:05:15", "sender": "Leo", "role": "dispatch", "label": "NONE", "text": "KR211020 hooked @Jordan_fleet @Joseph_fleet1 @Tyler_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 13:50:14", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Too expensive at this truck stop. I'll check another one later", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 17:45:29", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "Update for load # 561736 Status Stopped Loc: Green Creek, I-57, Effingham, IL 62401 Miles left: 343", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-05 18:05:13", "sender": "Leo", "role": "dispatch", "label": "NONE", "text": "1 + tr # KR211020 hooked @Jordan_fleet @Tyler_fleet", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0339", "type": "request", "categories": [ "permission_request" ], "group_id": "1002641932462", "group_title": "🟡 📷 1253 BEN JOHNSON BALAN (COMPANY DRIVER) – TBT Express INC", "driver": "BEN JOHNSON BALAN", "trigger_text": "may i know your ETA pls", "trigger_sender": "Austin Pattinson", "opened_at": "2026-05-05 11:10:15", "last_at": "2026-05-05 16:55:53", "last_signal_at": "2026-05-05 11:10:15", "resolved_at": null, "status": "stale", "duration_hours": 5.76, "message_count": 33, "signal_count": 1, "participants": [ "Austin Pattinson", "Bill Safety", "Felix", "Support team", "Benzoe" ], "timeline": [ { "timestamp": "2026-05-05 11:10:15", "sender": "Austin Pattinson", "role": "unknown", "label": "DRIVER_REQUEST", "text": "may i know your ETA pls", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-05 12:56:57", "sender": "Bill Safety", "role": "safety", "label": "NONE", "text": "Calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 12:56:57", "sender": "Bill Safety", "role": "safety", "label": "NONE", "text": "https://maps.app.goo.gl/jhvGtKpjPTm7gdoy5", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 12:59:37", "sender": "Bill Safety", "role": "safety", "label": "NONE", "text": "no response", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 13:27:22", "sender": "Bill Safety", "role": "safety", "label": "NONE", "text": "Calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 13:28:47", "sender": "Bill Safety", "role": "safety", "label": "NONE", "text": "ne response", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 13:31:55", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "Benzoe GM brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 13:32:04", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "Please take your phone", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 13:32:33", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 13:33:51", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "rolling 114 mi left", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 13:44:58", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "talked: driver said the Weight station is closed already 7 months", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 13:55:34", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Brother when I told you those people so annoying you won’t believe me bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 13:55:59", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "That’s the video I sent to him", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 13:56:10", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Last time I came down here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 13:56:18", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "I will send another", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 13:56:19", "sender": "Bill Safety", "role": "safety", "label": "NONE", "text": "its old video sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 13:56:21", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Video", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 13:56:29", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Again today", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 13:56:34", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "To show you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 13:57:15", "sender": "Bill Safety", "role": "safety", "label": "NONE", "text": "Sir all i wanna do is to help you to avoid violation", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 14:10:30", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "informing the broker, be safe", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 14:12:45", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Informing Billy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 16:15:12", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 16:15:40", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "let us know what empty you are picking up", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 16:15:42", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "JB HUNT Load# 7MY0023 ============ PU Location : Transformco 3051 Lakeview Rd 101 Lawrence, KS 66049 05/05 ASAP ⚠️ DROP/HOOK ============ DEL Location : Wal-mart Sc 6099 2686 Commerce Rd", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 16:16:56", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Pu", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 16:17:20", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "pls send the video of the trailer sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 16:53:55", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Pu number please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 16:54:45", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Felix", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 16:55:22", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 16:55:39", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "BOL [phone] CUST PO [phone] PO NBR [phone] MBOL 77709475 JBORDERNBR 40078065", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 16:55:48", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "MBOL 77709475 SHIPID 77709475 APPT NBR [phone] ORDEROWNER BALER JBTRACKNBR HTF9HA58SV", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 16:55:53", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Thanks", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0338", "type": "request", "categories": [ "doc_request" ], "group_id": "1003822858962", "group_title": "🟢 🎀 1306 SHAW TEMEKA (COMPANY DRIVER) TBT EXPRESS", "driver": "SHAW TEMEKA", "trigger_text": "talked , she is going to print out insurance now and have a rest , will back to road at 6:00 am", "trigger_sender": "Alan Williams", "opened_at": "2026-05-05 01:21:59", "last_at": "2026-05-05 07:01:53", "last_signal_at": "2026-05-05 01:21:59", "resolved_at": null, "status": "stale", "duration_hours": 5.67, "message_count": 9, "signal_count": 1, "participants": [ "Alan Williams", "Temeka Shaw", "Support team", "Garry" ], "timeline": [ { "timestamp": "2026-05-05 01:21:59", "sender": "Alan Williams", "role": "staff_relay", "label": "DRIVER_REQUEST", "text": "talked , she is going to print out insurance now and have a rest , will back to road at 6:00 am", "signals": [ "request:doc_request", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-05-05 02:40:47", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Hey they only do fax", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 02:41:00", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "i will send it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 02:41:01", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "17179016191", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 02:41:08", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "sending", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 02:53:57", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@Fel1x_acc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 02:54:04", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "thank you ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 02:54:11", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "No problem", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 07:01:53", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "Update: 920964 Status: stopped 90 miles left to the receiver. ETA: on time Location: 7848 Linglestown Rd, West Hanover Township, PA 17112, USA", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0337", "type": "request", "categories": [ "fuel_request" ], "group_id": "1002281369010", "group_title": "🟢 📷 1024 JOAO MARTINS (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "JOAO MARTINS", "trigger_text": "Where can I fuel up", "trigger_sender": "Joao Martins", "opened_at": "2026-05-04 23:02:22", "last_at": "2026-05-05 02:44:05", "last_signal_at": "2026-05-04 23:02:22", "resolved_at": null, "status": "stale", "duration_hours": 3.7, "message_count": 9, "signal_count": 1, "participants": [ "Joao Martins", "Delroy", "Adam", "Nolan Hunt" ], "timeline": [ { "timestamp": "2026-05-04 23:02:22", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_REQUEST", "text": "Where can I fuel up", "signals": [ "request:fuel_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-04 23:02:23", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 23:08:02", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "lets keep rolling for now, ill decide about it shortly after the fuel level becomes a little more steady", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 23:30:29", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "Joao hello sir have you tightened the bumper ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 00:23:52", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Please look for a pilot im fuel is getting low @delroy_diesel", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-05 00:24:01", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 00:27:00", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Dealer #1247 Amount: For a Full Tank Address: 1888 US 82 New Boston , TX 75570 Interstate: I-30, Exit 199 Distance: 35 miles Map link: https://www.google.com/maps/search/?api=", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-05 00:27:06", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Joao we better refuel here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 02:44:05", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Load# 572354 Rolling CL: 2501 N Hazel St, Hope, AR 71801, USA 1106 miles left to the receiver", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0336", "type": "request", "categories": [ "permission_request" ], "group_id": "1003838508021", "group_title": "🎀 5090 ROSEMARIE BATES (COMPANY DRIVER) ARSLON LLC", "driver": "ROSEMARIE BATES", "trigger_text": "It's light. It's pine nuggets can i go", "trigger_sender": "Rosemarie Bates", "opened_at": "2026-05-04 16:39:47", "last_at": "2026-05-04 21:07:58", "last_signal_at": "2026-05-04 16:39:47", "resolved_at": null, "status": "stale", "duration_hours": 4.47, "message_count": 18, "signal_count": 1, "participants": [ "Rosemarie Bates", "Steve", "Nicholas", "Kuba" ], "timeline": [ { "timestamp": "2026-05-04 16:39:47", "sender": "Rosemarie Bates", "role": "driver", "label": "DRIVER_REQUEST", "text": "It's light. It's pine nuggets can i go", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-04 16:41:55", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "no need to scale ? @Nicholas_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 16:42:05", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "I will", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 16:42:15", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "If you want but I don't think so", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 16:42:42", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "do you have ur cat scale account ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 16:42:51", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "do you have app ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 16:42:55", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Yes I'm going", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 16:46:29", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "send your login info", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 16:46:42", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "we can add your account to our scale system", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 16:46:44", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "Rosemarie", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 16:59:59", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "Load# 0049850 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-04 17:09:39", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "@Nicholas_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 17:12:21", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "g2g", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 18:37:46", "sender": "Kuba", "role": "dispatch", "label": "NONE", "text": "I have a FedEx package for you. I will send it today, Delivery will be to Pilot Travel Center Address: 1200 Nadeau Rd, Monroe, MI 48162 It will be delivered on Tuesday, May 5, 2026 please be aware", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 18:39:41", "sender": "Kuba", "role": "dispatch", "label": "NONE", "text": "FEDEX TRACKING 871388387505 Expected delivery: Tuesday, May 5, 2026 Please send the photos of your LICENSE PLATE NUMBER mounted on truck", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 18:40:25", "sender": "Kuba", "role": "dispatch", "label": "NONE", "text": "please be informed @steve_update Rosemarie @jonathan_td1 @BlaykeHunt @Dom1nic_Jones @Lew1s_Sanchez @iisaac21 @mina_murphy @safety_wade", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 18:43:07", "sender": "Kuba", "role": "dispatch", "label": "NONE", "text": "driver and dispatcher were informed", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 21:07:58", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "Update for the load# 0049850 Current location: Gallagher, WV 25083 Status: Rolling 369 miles from the receiver", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0335", "type": "request", "categories": [ "pay_request" ], "group_id": "1003918396528", "group_title": "🎀 1412 DANIELLA PASCAL (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "DANIELLA PASCAL", "trigger_text": "Okay I will. I don't have Zelle. Can you put it on the Fuel Card?", "trigger_sender": "Danie", "opened_at": "2026-05-04 14:08:49", "last_at": "2026-05-04 20:06:26", "last_signal_at": "2026-05-04 14:35:54", "resolved_at": null, "status": "stale", "duration_hours": 5.96, "message_count": 38, "signal_count": 2, "participants": [ "Danie", "Andrew", "Wayne Parker", "Delroy" ], "timeline": [ { "timestamp": "2026-05-04 14:08:49", "sender": "Danie", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Okay I will. I don't have Zelle. Can you put it on the Fuel Card?", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-04 14:09:05", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "no, we can not", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 14:11:44", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "EGYMS MARCELIN Robertson driver", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 14:12:58", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "(203) 308-9645", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 14:13:16", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "ok, let me know once you get the GPS", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 14:14:05", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Yes, I will. Thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 14:35:54", "sender": "Danie", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Did you send the Zelle already?", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-04 14:36:15", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "how much we have to zelle", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 14:36:22", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "can you send the invoice with the TAX", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 14:36:56", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Okay I will go to Walmart and I will let you know", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 14:37:00", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 15:22:36", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Hey Walmart doesn't have any GPS at all", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 15:40:41", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "you need a garmin", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 15:40:47", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "pls ask them one more time Danie", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 15:56:58", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "The only one Garmin they have is for cars", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 15:57:38", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "can we go to their second address", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 15:58:37", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "I'm going...after that I'm not going anywhere else", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 16:33:51", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Something is wrong with the truck", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 16:36:24", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "I checked it's not low Engine turn off when I drive", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 16:41:14", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Anyone??", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 16:41:20", "sender": "Wayne Parker", "role": "dispatch", "label": "NONE", "text": "@Andrew_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 16:41:33", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "lemme check", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 16:41:38", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Okay thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 16:43:17", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "I guess the coolant sensor is glitching", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 16:43:26", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "can you pls remove it Danie", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 16:43:49", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "https://www.youtube.com/watch?v=dD6y21v4krk&t=4s", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 16:44:06", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "this is the sensor", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 16:45:50", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Ok let me try", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 16:59:13", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 19:02:05", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "1412 Ready", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 19:02:10", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "truck is ready Danie", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 19:15:27", "sender": "Wayne Parker", "role": "dispatch", "label": "NONE", "text": "Load: 561736 Note: Live loading PU-time: 05/05 14:00-17:00 PU-address: IMS Engineered Products 1 Innovation Drive Des Plaines IL 60016 ————————————————————— Note: Live unloading DEL-time: 05/06 08", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-04 19:15:30", "sender": "Wayne Parker", "role": "dispatch", "label": "NONE", "text": "pls confirm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 19:30:15", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 19:42:00", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #039 Amount: For a 55 gallons Address: 6002 Monee-Manhattan Road Monee , IL 60449 Interstate: I-57, Exit 335 Distance: 105 miles Map link: https://www.google.c", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-04 19:42:10", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Danie lets refuel at this pilot after PU ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 19:42:12", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "55 gallons please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 20:06:26", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Copy that", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0334", "type": "request", "categories": [ "contact_request" ], "group_id": "1003894998914", "group_title": "🟢 🎀1271 BREANNA MORRIS (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "BREANNA MORRIS", "trigger_text": "I just called the guy and he didn't even know I was supposed to be here today. He said he'll call me back in 20 minutes because he's not sure if today works or if I have to deliver this tomorrow", "trigger_sender": "Breanna Morris", "opened_at": "2026-05-04 13:57:24", "last_at": "2026-05-04 19:50:09", "last_signal_at": "2026-05-04 13:57:24", "resolved_at": null, "status": "stale", "duration_hours": 5.88, "message_count": 14, "signal_count": 1, "participants": [ "Breanna Morris", "Malcolm", "Mark", "Ryan Clark", "Update Team" ], "timeline": [ { "timestamp": "2026-05-04 13:57:24", "sender": "Breanna Morris", "role": "driver", "label": "DRIVER_REQUEST", "text": "I just called the guy and he didn't even know I was supposed to be here today. He said he'll call me back in 20 minutes because he's not sure if today works or if I have to deliver this tomorrow", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-04 14:02:43", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "The guy told me that it would be better for me to deliver tomorrow at 10:00 a.m.. so I have to sit around Austin until then. I'm going to find a truck stop and shut down until tomorrow morning. I'm ab", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 14:03:05", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "letting the broker know", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 14:10:46", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "the broker got updated and waiting response", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 14:52:13", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "last update from the broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 14:56:25", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "When I talked to the guy he said that the shipper never gave him a heads up about the load. At first he asked me would I be there sometime later this week and when I said I was 20 mins away thats when", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 14:58:17", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Do i get layover for having to sit here?", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-04 14:58:51", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "yes you will get paid", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 14:58:52", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "if it so yes, but lets think about getting empty today and get another load to keep running", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 14:59:08", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "yes it would be great from her and us", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 14:59:34", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Yall work that out with the dude. He was adamant about me going in the morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 15:34:10", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "Load # 60012529073 The driver will get $100 from this load for lost day @JORDAN_ACC @Fel1x_acc Breanna", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-04 15:45:19", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@JORDAN_ACC @Fel1x_acc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 19:50:09", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "🚛 PTI REMINDER Please complete your Pre-Trip Inspection (PTI) before starting your trip. All defects or warnings must be reported immediately. PTI is required by law and essential for safety & DOT c", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0333", "type": "request", "categories": [ "pay_request" ], "group_id": "1003838508021", "group_title": "🎀 5090 ROSEMARIE BATES (COMPANY DRIVER) ARSLON LLC", "driver": "ROSEMARIE BATES", "trigger_text": "Please reimburse for these 2 scale tickets. I'm broke. Ty", "trigger_sender": "Rosemarie Bates", "opened_at": "2026-05-04 11:53:50", "last_at": "2026-05-04 16:38:06", "last_signal_at": "2026-05-04 13:13:14", "resolved_at": null, "status": "stale", "duration_hours": 4.74, "message_count": 66, "signal_count": 3, "participants": [ "Rosemarie Bates", "Steve", "Nicholas", "Blayke Hunt", "Felix", "Jonathan" ], "timeline": [ { "timestamp": "2026-05-04 11:53:50", "sender": "Rosemarie Bates", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please reimburse for these 2 scale tickets. I'm broke. Ty", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-04 11:54:07", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "@Nicholas_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 11:54:22", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "g2g", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 11:54:44", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "send me your zelle", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 11:58:34", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Ok.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 11:59:07", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "I can't believe it figured that out lok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 11:59:15", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "😆", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 12:00:01", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "I only have 20 hrs left on my 70. This eld stole my time. It acts goofy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 12:01:41", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "ok , let us know if you need further time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 12:01:44", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "we can add", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 12:02:34", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "please add. Please", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-04 12:02:43", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 12:03:20", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "I'm so broke. I mus5 be doing something wrong on with the eld I guess. Anyway thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 12:04:53", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "It's so nice to have a good trailer that the tandems move so easy. Very nice", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 12:05:12", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Got it!! Thank you 🚛💨💨💨💨", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 12:23:43", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Oops one puc is bad", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 12:32:28", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Better", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 12:33:00", "sender": "Blayke Hunt", "role": "dispatch", "label": "NONE", "text": "@steve_update", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 12:34:06", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Forgot that one", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 12:34:15", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 12:35:28", "sender": "Blayke Hunt", "role": "dispatch", "label": "NONE", "text": "send me pti", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 12:36:35", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 12:36:42", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "i respect your work", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 12:37:03", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "but next time are you able to send POD and BOL without video", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 12:37:13", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "picture is enought", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 12:37:56", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 12:38:39", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "Load# 328034 has been delivered", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-04 12:41:44", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "GM, yes ma`am On Wednesday I will send you a statement through email and on Friday we will deposit the funds", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 13:01:29", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "@jonathan_td1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 13:08:47", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Ty for check", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 13:09:05", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Ok next time pic no video on bol ok ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 13:10:23", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "yes ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 13:10:27", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "thank you so much", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 13:11:00", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Yw 🌞", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 13:11:26", "sender": "Rosemarie Bates", "role": "driver", "label": "DRIVER_REQUEST", "text": "When will zelle reimburse for 2 scale tickets happen please", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-04 13:11:37", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Does it take a long time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 13:12:07", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "do you have your zelle number ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 13:12:28", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "I sent a code", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 13:12:58", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "@Nicholas_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 16:38:06", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 26 }, { "case_id": "REQ-0332", "type": "request", "categories": [ "permission_request" ], "group_id": "1002782021066", "group_title": "🟡 🎀 807 JENNIFER GARRETT-GROSSARTH (COMPANY DRIVER) - BUCKEYE TRUCKS LLC", "driver": "JENNIFER GARRETT-GROSSARTH", "trigger_text": "Since my appointment isn’t until 0800 and I am 25 miles away should I complete my 10hr break or should I head on over to delivery site", "trigger_sender": "Jennifer Garrett", "opened_at": "2026-05-04 11:45:10", "last_at": "2026-05-05 07:54:23", "last_signal_at": "2026-05-05 03:00:36", "resolved_at": null, "status": "stale", "duration_hours": 20.15, "message_count": 72, "signal_count": 4, "participants": [ "Jennifer Garrett", "Ryan Clark", "Scott", "Sam PTI", "Ali fleet", "Mark", "Fuel Department", "Malcolm", "Ali", "Update Team", "Tony", "Nolan Hunt" ], "timeline": [ { "timestamp": "2026-05-04 11:45:10", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Since my appointment isn’t until 0800 and I am 25 miles away should I complete my 10hr break or should I head on over to delivery site", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-04 11:46:11", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "let's check in ma'am pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 11:46:24", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Ok heading over to delivery", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 12:30:28", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Arrived checked in and docked in door 3", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 12:30:43", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "good", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 12:38:54", "sender": "Sam PTI", "role": "dispatch", "label": "NONE", "text": "@fleet_al1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 12:43:32", "sender": "Sam PTI", "role": "dispatch", "label": "NONE", "text": "#ptitruck #807 checked: 05/04 condition: RR wheel seal tr # T9239 condition: no issue", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-04 12:48:43", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Boss I have a request please and a yes is great but a no is also ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 12:49:40", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "looking for a shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 12:50:03", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "My grandbaby graduates on the 12 of May is it possible for me to go to graduation Get there on 11th graduation on 12th back out on 13th", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 12:50:27", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "i will inform the dispatch", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 12:50:36", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "Load# 552113632 PU-time from: 05/04/2026 13:00 CDT PU-time to: 05/04/2026 13:00 CDT PU-shipper: Fyter Tech PU-address: 2121 B American Blvd De Pere, WI 54115 Note: Live Load ————————————————————— D", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-04 12:50:46", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "good morning how u doing", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 12:51:17", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "i will check what i can do and lyk, i think we can plan", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 13:02:49", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Boss I really appreciate you checking into it thank you thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 13:03:24", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 13:05:12", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Load# 551869086 Delivered", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-04 13:07:06", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "G2G", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 13:26:37", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Dealer #1461 Amount: For a Full Tank Address: DSL Cedar Grove , WI 53013 Interstate: I-43, Exit 113 Distance: 208 miles (After PU) Map link: https://www.google.com/maps/search", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-04 13:26:52", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Jennifer it should be on your way, pls get fuel from this pilot", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 13:27:10", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "Address: 2750 Universal St, Oshkosh, WI 54904 Jennifer lmk once you get there", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 13:31:47", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "When would u like me to go after pick up correct", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 13:32:21", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "after pick up", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 13:51:28", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good morning may I have more hours", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-04 13:51:33", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 15:59:50", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Arrived checking in now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 16:00:01", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "GM", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 16:00:04", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "how are you doing ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 16:00:08", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "good job", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 16:06:06", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Pu number please it begins with SO", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 16:07:24", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 16:07:56", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "SO154706", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 16:15:32", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Boss he’s says please verify it is 1 num off", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 16:15:57", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Missing a num", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 16:17:00", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 16:19:23", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "So he clarified it is one num off not missing a num", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 16:23:06", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "checking with broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 16:38:03", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "A dithers is checking now", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 16:52:35", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Check in complete Docked in door 31", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-05 07:54:23", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Load# 552113632 Rolling CL: 1106 Sunset Dr, Englewood, OH 45322, USA 392 miles left to the receiver", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 32 }, { "case_id": "REQ-0331", "type": "request", "categories": [ "contact_request" ], "group_id": "1002422905138", "group_title": "820T SERGEY MKRTYCHAN (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": null, "trigger_text": "Позвони", "trigger_sender": "Sergey Mkrtychan", "opened_at": "2026-05-04 03:36:17", "last_at": "2026-05-04 21:35:29", "last_signal_at": "2026-05-04 21:34:44", "resolved_at": null, "status": "stale", "duration_hours": 17.99, "message_count": 7, "signal_count": 2, "participants": [ "Sergey Mkrtychan", "Tommy Nix", "Levi Cole", "Phil Kent" ], "timeline": [ { "timestamp": "2026-05-04 03:36:17", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Позвони", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-04 03:37:03", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "dropped for unloading", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 03:49:01", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "called no response", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 03:50:54", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "talked will let us know once empty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 21:34:44", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Позвони", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-04 21:34:55", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 21:35:29", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "called: talked", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0330", "type": "request", "categories": [ "permission_request" ], "group_id": "1003918396528", "group_title": "🎀 1412 DANIELLA PASCAL (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "DANIELLA PASCAL", "trigger_text": "How can I get the GPS at the truck stop?", "trigger_sender": "Danie", "opened_at": "2026-05-04 01:32:47", "last_at": "2026-05-04 14:07:14", "last_signal_at": "2026-05-04 13:32:39", "resolved_at": null, "status": "stale", "duration_hours": 12.57, "message_count": 12, "signal_count": 2, "participants": [ "Danie", "Andy (913)914-7231", "Andrew" ], "timeline": [ { "timestamp": "2026-05-04 01:32:47", "sender": "Danie", "role": "unknown", "label": "DRIVER_REQUEST", "text": "How can I get the GPS at the truck stop?", "signals": [ "request:permission_request", "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-04 01:33:26", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Anyone?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 13:32:39", "sender": "Danie", "role": "unknown", "label": "DRIVER_REQUEST", "text": "How can I get the GPS at the truck stop?", "signals": [ "request:permission_request", "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-04 13:50:33", "sender": "Andy (913)914-7231", "role": "dispatch", "label": "NONE", "text": "@Sam_fleeet @dean_fleet @Samandar_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 14:02:56", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "you can go to the Walmart", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 14:03:02", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "we will do zelle for you", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 14:04:00", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "can you give me a call back, can not reach you out", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 14:04:50", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "Your line is busy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 14:04:56", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "a moment", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 14:06:57", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "1401 Rte 59, Shorewood, IL 60431 https://maps.app.goo.gl/NXue12eZRRbRK9th7", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 14:07:12", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "you can come there maam, for buying the new GPS", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 14:07:14", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "Danie", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0329", "type": "request", "categories": [ "info_request" ], "group_id": "1002560188081", "group_title": "📷 972 OLEKSII ZADOROZHNYI (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "OLEKSII ZADOROZHNYI", "trigger_text": "OMG я сделал снимок отправил а он почему-то не отправился. На первой остановке сделаю", "trigger_sender": "Oleksii Zadorozhnyi", "opened_at": "2026-05-04 01:12:41", "last_at": "2026-05-04 07:06:28", "last_signal_at": "2026-05-04 01:12:41", "resolved_at": null, "status": "stale", "duration_hours": 5.9, "message_count": 11, "signal_count": 1, "participants": [ "Oleksii Zadorozhnyi", "Sarah Smith", "Eric Foreman" ], "timeline": [ { "timestamp": "2026-05-04 01:12:41", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "DRIVER_REQUEST", "text": "OMG я сделал снимок отправил а он почему-то не отправился. На первой остановке сделаю", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-04 01:29:22", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "yes pls send once u stop sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 02:09:00", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "@oleksiizador Any news?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 02:27:00", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "Load# 3937372 picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-04 02:27:10", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "@oleksiizador pls also send PTI trailer video", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 02:40:36", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "NONE", "text": "??? what is it?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 03:36:04", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "NONE", "text": "Так это же этот трейлер", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 03:45:41", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "Но это видео трейлера № GM603798, а нам нужно для № 603798", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 03:47:38", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "NONE", "text": "Это тот же трейлер", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 05:11:28", "sender": "Eric Foreman", "role": "dispatch", "label": "NONE", "text": "Load# 3937372 C/L: Status: Miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-04 07:06:28", "sender": "Eric Foreman", "role": "dispatch", "label": "NONE", "text": "Load# 3937372 C/L: Status: Miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0328", "type": "request", "categories": [ "contact_request" ], "group_id": "1002664243768", "group_title": "🟢 📷 1012 LEROY ARRIAGA (Company Driver) - Buckeye Truck", "driver": "LEROY ARRIAGA", "trigger_text": "Call me", "trigger_sender": "Leroy Arriaga", "opened_at": "2026-05-04 00:45:37", "last_at": "2026-05-04 00:50:30", "last_signal_at": "2026-05-04 00:45:37", "resolved_at": null, "status": "stale", "duration_hours": 0.08, "message_count": 3, "signal_count": 1, "participants": [ "Leroy Arriaga", "Nolan Hunt" ], "timeline": [ { "timestamp": "2026-05-04 00:45:37", "sender": "Leroy Arriaga", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call me", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-04 00:48:36", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "on hold", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 00:50:30", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "called and talked", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0327", "type": "request", "categories": [ "fuel_request" ], "group_id": "1003918396528", "group_title": "🎀 1412 DANIELLA PASCAL (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "DANIELLA PASCAL", "trigger_text": "I need fuel and empty trailer for tomorrow", "trigger_sender": "Danie", "opened_at": "2026-05-03 21:48:44", "last_at": "2026-05-03 22:30:32", "last_signal_at": "2026-05-03 21:48:44", "resolved_at": null, "status": "stale", "duration_hours": 0.7, "message_count": 4, "signal_count": 1, "participants": [ "Danie", "Fuel Department" ], "timeline": [ { "timestamp": "2026-05-03 21:48:44", "sender": "Danie", "role": "unknown", "label": "DRIVER_REQUEST", "text": "I need fuel and empty trailer for tomorrow", "signals": [ "request:fuel_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-03 22:21:19", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #236 Amount: For a 60 gallons Address: 301 Ridge Road Minooka , IL 60447 Interstate: I-80, Exit 122 Distance: 0 miles Map link: https://www.google.com/maps/searc", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-03 22:21:23", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "we will refuel here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 22:30:32", "sender": "Danie", "role": "unknown", "label": "NONE", "text": "👍 Done", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0326", "type": "request", "categories": [ "info_request" ], "group_id": "1003840953141", "group_title": "🎀 1245 RAUNELLE JONES (COMPANY DRIVER) ROBERTSON TRUCKS LLC", "driver": "RAUNELLE JONES", "trigger_text": "Can you send another", "trigger_sender": "Raunelle Jones", "opened_at": "2026-05-03 16:39:35", "last_at": "2026-05-03 21:47:34", "last_signal_at": "2026-05-03 16:39:35", "resolved_at": null, "status": "stale", "duration_hours": 5.13, "message_count": 10, "signal_count": 1, "participants": [ "Raunelle Jones", "Dale", "Darcy", "Tommy Nix" ], "timeline": [ { "timestamp": "2026-05-03 16:39:35", "sender": "Raunelle Jones", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you send another", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-03 16:42:46", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #179 Amount: For a Full Tank Address: 16921 Halfway Blvd Hagerstown , MD 21740 Interstate: I-81, Exit 5B Distance: 28 miles Map link: https://www.google.com/maps", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-03 16:42:52", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "Raunelle it should be on your way, pls get fuel from this pilot", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 17:08:36", "sender": "Raunelle Jones", "role": "driver", "label": "NONE", "text": "Card", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 17:09:05", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "@dale_fuel @martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 17:09:55", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 17:10:10", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "done", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 19:09:15", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "Load # 1070035 Current location:16 Pine Ave, Fredericksburg, PA 1702 Status: rolling 329 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-03 21:47:09", "sender": "Raunelle Jones", "role": "driver", "label": "NONE", "text": "Ok Clock", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 21:47:34", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "@choyxona2023", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0325", "type": "request", "categories": [ "pay_request" ], "group_id": "1003443235257", "group_title": "🎀 852 CHERRICA CALIXTE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "CHERRICA CALIXTE", "trigger_text": "Can you activate the fuel card?", "trigger_sender": "C C", "opened_at": "2026-05-03 15:05:10", "last_at": "2026-05-03 20:44:38", "last_signal_at": "2026-05-03 15:05:10", "resolved_at": null, "status": "stale", "duration_hours": 5.66, "message_count": 19, "signal_count": 1, "participants": [ "C C", "Fuel Department", "Albert", "James", "Choyxona №1", "Rebecca" ], "timeline": [ { "timestamp": "2026-05-03 15:05:10", "sender": "C C", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Can you activate the fuel card?", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-03 15:07:20", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "done", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 15:57:37", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "@Cherricalixte ma'am pls go to this TA in order to replace the trl tire", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 16:01:47", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "called and talked with driver, she will go to the shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 17:22:06", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #575 Amount: For a Full Tank Address: 491 St. Mary's Road Saint Marys , GA 31558 Interstate: I-95, Exit 1 Distance: 156 miles Map link: https://www.google.com/ma", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-03 17:22:23", "sender": "James", "role": "dispatch", "label": "NONE", "text": "@Cherricalixte lets refuel at this pilot ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 18:22:15", "sender": "Choyxona №1", "role": "dispatch", "label": "NONE", "text": "@Cherricalixte check your eld connection please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 18:35:07", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "Update for the load# 60114132356 Status: rolling CL: Augustine Shores, St. Johns County, FL, 32086 848 miles left to the receiver", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-03 18:35:26", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "@Cherricalixte are you still going to be on time for your appt ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 18:56:32", "sender": "C C", "role": "unknown", "label": "NONE", "text": "Can we replace the tire after delivery tomorrow morning instead?", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-03 18:58:26", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "are you thinking you can be late? just check the waiting time if there wouldn't be any waiting time we will replace it but if there would be waiting time you can continue rolling to DEL", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 19:42:04", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "driver skipped the shop, I will provide a shop after DEL", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 19:51:23", "sender": "C C", "role": "unknown", "label": "NONE", "text": "Fuel please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 19:51:46", "sender": "James", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 19:52:46", "sender": "James", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 20:28:52", "sender": "Choyxona №1", "role": "dispatch", "label": "NONE", "text": "@Cherricalixte Hello check your eld connection please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 20:33:26", "sender": "C C", "role": "unknown", "label": "NONE", "text": "It’s connected", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 20:34:19", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "Update for the load# 60114132356 Status: rolling CL: I 95, 12.1 mi N Kingsland, Camden County, GA 754 miles left to the receiver", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-03 20:44:38", "sender": "C C", "role": "unknown", "label": "NONE", "text": "Can you skip my 30", "signals": [ "request:generic_ask" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0324", "type": "request", "categories": [ "info_request" ], "group_id": "1002641932462", "group_title": "🟡 📷 1253 BEN JOHNSON BALAN (COMPANY DRIVER) – TBT Express INC", "driver": "BEN JOHNSON BALAN", "trigger_text": "Send me the pu number please", "trigger_sender": "Benzoe", "opened_at": "2026-05-03 14:58:25", "last_at": "2026-05-03 19:34:20", "last_signal_at": "2026-05-03 14:58:25", "resolved_at": null, "status": "stale", "duration_hours": 4.6, "message_count": 11, "signal_count": 1, "participants": [ "Benzoe", "Support team", "Fuel Department" ], "timeline": [ { "timestamp": "2026-05-03 14:58:25", "sender": "Benzoe", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Send me the pu number please", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-03 14:59:07", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "John", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 14:59:20", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "moment", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 14:59:52", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Thanks brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 15:22:58", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 15:37:22", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 15:43:10", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "can u send it from 4 sides", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 16:53:16", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Load# 7NA5895 rolling 590 mi left", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-03 17:55:40", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #298 Amount: For a Full Tank Address: 1114 State Route 93 Drums , PA 18222 Interstate: I-80/81/PA 93, Exit 256 Distance: 166 miles Map link: https://www.google.c", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-03 17:55:45", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "1253 Benzoe it should be on your way, pls get fuel from this pilot", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 19:34:20", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Update for the load# 7NA5895 Stopped 469 miles left to DEL Current location:Pilot Travel Center, 239 NY-17K, Newburgh, NY 12550, United States", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0323", "type": "request", "categories": [ "info_request" ], "group_id": "1003518478280", "group_title": "🎀 879 VERONICA LOPEZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "VERONICA LOPEZ", "trigger_text": "Send info of payment please", "trigger_sender": "Veronica Lopez", "opened_at": "2026-05-03 13:20:27", "last_at": "2026-05-03 17:17:01", "last_signal_at": "2026-05-03 13:20:27", "resolved_at": null, "status": "stale", "duration_hours": 3.94, "message_count": 35, "signal_count": 1, "participants": [ "Veronica Lopez", "Vincenzo", "Andrew", "Rebecca", "Richard_fleet" ], "timeline": [ { "timestamp": "2026-05-03 13:20:27", "sender": "Veronica Lopez", "role": "driver", "label": "DRIVER_REQUEST", "text": "Send info of payment please", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-03 13:20:27", "sender": "Vincenzo", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 13:21:20", "sender": "Vincenzo", "role": "dispatch", "label": "NONE", "text": "Gate Code: 1115", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 13:21:48", "sender": "Vincenzo", "role": "dispatch", "label": "NONE", "text": "Important information: park on the left side of the property facing right. Park in the green highlighted area only. Do not block other drivers.", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 13:29:22", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Ok...I dropped the trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 13:29:33", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "The mechanic is not understanding the phone", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 13:29:59", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "did the mechanic come?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 13:30:23", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "No...I'm supposed to take the truck to him", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 13:31:01", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "There you have ot", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 13:31:06", "sender": "Vincenzo", "role": "dispatch", "label": "NONE", "text": "send video pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 13:31:10", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "There you have it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 13:37:49", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Good morning, the company wants me to drop off the trailer in another location", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 13:38:01", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Good morning are you going to repair the truck?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 13:38:31", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "The mechanic is not understanding texts or calls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 13:38:40", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "@Andrew_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 13:38:41", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 13:39:46", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 13:43:57", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "pls let me know once you come to the shop Veronica", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 13:53:02", "sender": "Vincenzo", "role": "dispatch", "label": "NONE", "text": "LR165120 dropped in Rockwood, TN", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 13:53:08", "sender": "Vincenzo", "role": "dispatch", "label": "NONE", "text": "@richard_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 13:53:33", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 13:59:49", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "784 - tr # LR165120 Dropped by : VERONICA LOPEZ Location: Rockwood, TN Time: 05/03 Condition: not full Docs: -", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-03 14:28:59", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "I'm here at the shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 14:29:31", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 14:29:42", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "did you see the mechanic", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 14:30:29", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "He just called me..he says he is on his way", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 14:30:37", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "ok, good", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 14:30:51", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Note: the trailer I dropped is loaded", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 16:27:01", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "talked, mechanics removed the old radiator and now putting the new one", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 16:54:29", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "The mechanic says coolant reservoir is also broken", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 16:54:35", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 16:54:58", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "He says there is a valve inside", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 16:55:47", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "He says there is a broken valve inside the coolant reservoir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 17:16:46", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "we will replace it at the office", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 17:17:01", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "There is no valve inside. That noise in the magnetic float for the coolant level sensor.", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0322", "type": "request", "categories": [ "permission_request" ], "group_id": "1002281369010", "group_title": "🟢 📷 1024 JOAO MARTINS (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "JOAO MARTINS", "trigger_text": "Should I leave now?", "trigger_sender": "Joao Martins", "opened_at": "2026-05-03 13:08:45", "last_at": "2026-05-03 13:09:28", "last_signal_at": "2026-05-03 13:08:45", "resolved_at": null, "status": "stale", "duration_hours": 0.01, "message_count": 3, "signal_count": 1, "participants": [ "Joao Martins", "Ryan Clark" ], "timeline": [ { "timestamp": "2026-05-03 13:08:45", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_REQUEST", "text": "Should I leave now?", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-03 13:09:22", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "broker didn't answered yet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 13:09:28", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "i will let u know in case", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0321", "type": "request", "categories": [ "permission_request" ], "group_id": "1002782021066", "group_title": "🟡 🎀 807 JENNIFER GARRETT-GROSSARTH (COMPANY DRIVER) - BUCKEYE TRUCKS LLC", "driver": "JENNIFER GARRETT-GROSSARTH", "trigger_text": "May I please have more hours", "trigger_sender": "Jennifer Garrett", "opened_at": "2026-05-03 02:00:06", "last_at": "2026-05-04 01:45:42", "last_signal_at": "2026-05-04 00:48:47", "resolved_at": null, "status": "stale", "duration_hours": 23.76, "message_count": 18, "signal_count": 3, "participants": [ "Jennifer Garrett", "Ali", "Ryan Clark", "Update Team", "Nolan Hunt" ], "timeline": [ { "timestamp": "2026-05-03 02:00:06", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "May I please have more hours", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-03 02:00:15", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Jennifer Good evening ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 02:00:19", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "how are you doing", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 02:00:28", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 02:04:22", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Awesome", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 02:21:24", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Boss must I wait a bit longer If so I’ll msg a bit later laying down", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 02:22:48", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@choyxona2024 can we add her ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 02:31:42", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Boss man Thank u", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 06:01:02", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Good evening boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 06:01:16", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Good evening", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 06:02:37", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Allergies are acting up had to stop to get them under control will start again early morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 06:03:06", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "got it keep us posted please", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 15:13:14", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good morning boss may I please have more hours", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-03 15:13:23", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 18:16:02", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Load# 551869086 Rolling 483 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-04 00:48:47", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "May I please have more hours", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-04 00:49:29", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-04 01:45:42", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Load# 551869086 Rolling CL: 228870 Blair Rd, Abbotsford, WI 54405, USA 65 miles left to the receiver", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0320", "type": "request", "categories": [ "pay_request" ], "group_id": "1003518478280", "group_title": "🎀 879 VERONICA LOPEZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "VERONICA LOPEZ", "trigger_text": "I want to know if the company reimburse me for truck parking at a Pilot truck stop", "trigger_sender": "Veronica Lopez", "opened_at": "2026-05-02 23:12:26", "last_at": "2026-05-03 03:53:28", "last_signal_at": "2026-05-02 23:12:26", "resolved_at": null, "status": "stale", "duration_hours": 4.68, "message_count": 15, "signal_count": 1, "participants": [ "Veronica Lopez", "Tim Harrison", "Hardy", "Omar Williams" ], "timeline": [ { "timestamp": "2026-05-02 23:12:26", "sender": "Veronica Lopez", "role": "driver", "label": "DRIVER_REQUEST", "text": "I want to know if the company reimburse me for truck parking at a Pilot truck stop", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-02 23:12:56", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "They don't have available spots only paid parking", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 23:15:29", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "@Hardy_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 23:15:44", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "yes it will be reimburse", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 23:16:05", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 23:16:11", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "send receipt", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 23:36:32", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "@Fel1x_acc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 01:35:23", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "Update for the load#36560205 Status: Stopped Current location: Crossville, TN, 38571 Miles left: 635", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-03 03:26:46", "sender": "Omar Williams", "role": "dispatch", "label": "NONE", "text": "Load # 36560205 Current location: CAT Scale, 2449 Genesis Rd, Crossville, TN 38571 Status: Stopped 635 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-03 03:27:08", "sender": "Omar Williams", "role": "dispatch", "label": "NONE", "text": "Veronica GM miss, is your ETA on time ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 03:38:11", "sender": "Omar Williams", "role": "dispatch", "label": "NONE", "text": "Veronica are u gonna rolling to the shop once u up ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 03:44:43", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Hi ..yes the mechanic told me he will start working on the truck at 8am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 03:45:46", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Hopefully the mechanic can do the job fast and I can resume driving tomorrow morning to be on time for delivery on Monday", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 03:46:50", "sender": "Omar Williams", "role": "dispatch", "label": "NONE", "text": "yeap we will hope", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 03:53:28", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0319", "type": "request", "categories": [ "home_time" ], "group_id": "1002664243768", "group_title": "🟢 📷 1012 LEROY ARRIAGA (Company Driver) - Buckeye Truck", "driver": "LEROY ARRIAGA", "trigger_text": "Did Vince tell you’ll as soon as delivery I go home", "trigger_sender": "Leroy Arriaga", "opened_at": "2026-05-02 19:44:29", "last_at": "2026-05-03 04:59:12", "last_signal_at": "2026-05-03 04:58:17", "resolved_at": null, "status": "stale", "duration_hours": 9.25, "message_count": 23, "signal_count": 3, "participants": [ "Leroy Arriaga", "Malcolm", "Ali" ], "timeline": [ { "timestamp": "2026-05-02 19:44:29", "sender": "Leroy Arriaga", "role": "driver", "label": "DRIVER_REQUEST", "text": "Did Vince tell you’ll as soon as delivery I go home", "signals": [ "request:home_time" ], "is_resolution": false }, { "timestamp": "2026-05-02 19:44:54", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "After delivery?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 19:45:00", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 19:45:06", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "how many miles?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 20:34:07", "sender": "Malcolm", "role": "staff_relay", "label": "DRIVER_REQUEST", "text": "Called and talked: the driver will take home time from tomorrow In McAllen TX, he will be ready by 12 May, l just talked with him pls team don't bother the driver, he will park the truck and trl to re", "signals": [ "request:home_time", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-05-02 23:55:13", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Checked in 120", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 23:55:22", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Good evening brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 23:55:26", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "how are you doing ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 23:55:26", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Door 120 dropping off trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 23:55:36", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "What’s ur bro", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-02 23:55:41", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "good job boss ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 23:56:03", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "all things are going well ty boss , how abt u ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 23:56:28", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "That’s good just working", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 23:56:44", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "good bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 01:51:29", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Still here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 01:51:45", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "got it keep us posted", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 01:51:53", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 01:52:07", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "After 2 hrs we can charge detation", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 01:52:23", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "yes sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 01:52:28", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 04:58:17", "sender": "Leroy Arriaga", "role": "driver", "label": "DRIVER_REQUEST", "text": "Ok going home", "signals": [ "request:home_time" ], "is_resolution": false }, { "timestamp": "2026-05-03 04:59:00", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-03 04:59:12", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "10-4", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0318", "type": "request", "categories": [ "contact_request" ], "group_id": "1002281369010", "group_title": "🟢 📷 1024 JOAO MARTINS (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "JOAO MARTINS", "trigger_text": "The next load broker called me I dont know to tell him can you please call him back", "trigger_sender": "Joao Martins", "opened_at": "2026-05-02 16:54:11", "last_at": "2026-05-02 20:51:02", "last_signal_at": "2026-05-02 16:54:11", "resolved_at": null, "status": "stale", "duration_hours": 3.95, "message_count": 88, "signal_count": 1, "participants": [ "Joao Martins", "Malcolm", "Mark", "Scott", "Ryan Clark", "Fredo Peterson" ], "timeline": [ { "timestamp": "2026-05-02 16:54:11", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_REQUEST", "text": "The next load broker called me I dont know to tell him can you please call him back", "signals": [ "request:contact_request", "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-05-02 16:54:25", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "yes will talk to him", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 17:04:49", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "Joao", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 17:05:04", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "He will cancel the load and u will stay until monday", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 17:27:14", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "What do you mean, “what am I doing?” I’m out here doing my job—driving safely to my destination. I’m not a little kid. I’ve been on the road a long time, and I know exactly what I’m doing. When the", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 17:48:59", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "At the facility", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 17:49:18", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "cool bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 18:08:38", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Going to door 38", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 18:25:22", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Just waiting on them", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 18:25:32", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "They told me to disconnect", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 18:25:43", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Just waiting on them", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 18:25:52", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "okay bro ~!", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 19:05:56", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "The unloading is finished, now i have to to the office they didnt put my strap back on the truck", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 19:09:41", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 19:11:31", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Load# 9336705 Delivered", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-02 19:15:25", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Just got the straps going to a security now for a check out", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 19:15:59", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Wait a bit just 5 mins bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 19:17:02", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Im already on the security line I'll park aside", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 19:17:29", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 19:28:15", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 19:28:38", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "we can start rolling to the PU", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 19:43:49", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Shipment ID 36949937 SO # 4400223 Joao", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 19:44:00", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "lmk once check in pls bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 19:50:28", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "At the facility", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 19:50:40", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "cool bro !", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 20:00:40", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "I need 48 or 49 #", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-02 20:00:45", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Pick up number", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 20:00:55", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "The one you sent didn't work", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 20:00:59", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "@Scott_update", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 20:01:02", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "@ryanclarkupd", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 20:01:05", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "8788269", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 20:01:18", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "4400223 Appointment # 189799", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 20:01:27", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "117454849", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 20:01:29", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "48 or 49", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 20:01:35", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "36949937 SO # 4400223", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 20:01:53", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "That didn't work", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 20:01:57", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "4800223", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 20:02:07", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 20:02:22", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "48788269", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 20:51:02", "sender": "Fredo Peterson", "role": "dispatch", "label": "NONE", "text": "@Hardy_fleet @Adam_Fleet pls assist brothers", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 48 }, { "case_id": "REQ-0317", "type": "request", "categories": [ "pay_request" ], "group_id": "1002269071382", "group_title": "📷 907 HASSAN CAMALEY (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "HASSAN CAMALEY", "trigger_text": "Please activate the fuel card", "trigger_sender": "Hassan Camaley", "opened_at": "2026-05-02 12:36:37", "last_at": "2026-05-02 18:20:53", "last_signal_at": "2026-05-02 12:36:37", "resolved_at": null, "status": "stale", "duration_hours": 5.74, "message_count": 11, "signal_count": 1, "participants": [ "Hassan Camaley", "Martin", "Aiden James", "Michael Samsara" ], "timeline": [ { "timestamp": "2026-05-02 12:36:37", "sender": "Hassan Camaley", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please activate the fuel card", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-02 12:36:50", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 12:53:06", "sender": "Aiden James", "role": "dispatch", "label": "NONE", "text": "@MADDY_ACC @Fel1x_acc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 13:07:57", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #255 Amount: For a Full Tank Address: 433 Old Gate Lane Milford , CT 06460 Interstate: I-95, Exit 40 Distance: 70 miles Map link: https://www.google.com/maps/sea", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-02 13:08:03", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Hassan here is for a full tank", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 15:09:20", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "#missed", "signals": [ "template:status_tag" ], "is_resolution": false }, { "timestamp": "2026-05-02 16:37:55", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #784 Amount: For a Full Tank Address: 1 Center Drive North East , MD 21901 Interstate: I-95, Exit 100 Distance: 99 miles Map link: https://www.google.com/maps/search/?api=1", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-02 16:38:03", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Hassan new address dont miss it again", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 18:14:57", "sender": "Aiden James", "role": "dispatch", "label": "NONE", "text": "Update for the load# 15973349 Status: Rolling Current location: 605 S Pennsville Auburn Rd, Carneys Point, NJ 08069 Miles left: 685 to the Del", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-02 18:17:58", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "calling to driver", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 18:20:53", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "come here sir and check in for oil change", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0316", "type": "request", "categories": [ "load_request" ], "group_id": "1002424304837", "group_title": "📷 1092 MAX HENRY TELFORT (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MAX HENRY TELFORT", "trigger_text": "Please Be advised!!!As I texted earlier no answer, if you can't find load for me today by 11AM, I am heading home.", "trigger_sender": "Max", "opened_at": "2026-05-02 11:16:50", "last_at": "2026-05-02 16:54:20", "last_signal_at": "2026-05-02 11:16:50", "resolved_at": null, "status": "stale", "duration_hours": 5.62, "message_count": 19, "signal_count": 1, "participants": [ "Max", "Levi Cole", "Jeremy Spencer", "Kyle", "draco" ], "timeline": [ { "timestamp": "2026-05-02 11:16:50", "sender": "Max", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please Be advised!!!As I texted earlier no answer, if you can't find load for me today by 11AM, I am heading home.", "signals": [ "request:load_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-02 11:18:03", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "good morning, ur dispatcher will advise u one he is in", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 11:25:32", "sender": "Max", "role": "driver", "label": "NONE", "text": "Morning! Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 11:26:07", "sender": "Jeremy Spencer", "role": "dispatch", "label": "NONE", "text": "Good morning brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 11:26:11", "sender": "Jeremy Spencer", "role": "dispatch", "label": "NONE", "text": "Working on something", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 11:57:46", "sender": "Jeremy Spencer", "role": "dispatch", "label": "NONE", "text": "Load # 143549376 driver will get $150 layover @MADDY_ACC", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-02 12:50:26", "sender": "Jeremy Spencer", "role": "dispatch", "label": "NONE", "text": "SUNNY SKY PRODUCTS - DOUGLASSVILLE 48 QUARRY ROAD Douglassville, PA 19518", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 12:50:29", "sender": "Jeremy Spencer", "role": "dispatch", "label": "NONE", "text": "Pick up address", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 12:51:50", "sender": "Jeremy Spencer", "role": "dispatch", "label": "NONE", "text": "Load # 22935529", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-02 14:45:40", "sender": "Max", "role": "driver", "label": "NONE", "text": "What is the PU number?", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-02 14:45:45", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 14:46:04", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "check it pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 14:48:34", "sender": "Max", "role": "driver", "label": "NONE", "text": "Checked in", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 14:50:28", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "nice", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 16:19:43", "sender": "Max", "role": "driver", "label": "NONE", "text": "Loading", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 16:19:50", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "nice", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 16:33:53", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #708 Amount: For a Full Tank Address: 1501 Harrisburg Pike Carlisle , PA 17013 Interstate: I-76 & Exit 226 Distance: 94 miles Map link: https://www.google.com/maps/search/?", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-02 16:34:04", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "@Max_Henry0990 lets refuel Full tank here After PU", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 16:54:20", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0315", "type": "request", "categories": [ "contact_request" ], "group_id": "1002422905138", "group_title": "820T SERGEY MKRTYCHAN (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": null, "trigger_text": "Позвони", "trigger_sender": "Sergey Mkrtychan", "opened_at": "2026-05-01 23:16:03", "last_at": "2026-05-02 17:15:09", "last_signal_at": "2026-05-02 13:46:02", "resolved_at": null, "status": "stale", "duration_hours": 17.98, "message_count": 23, "signal_count": 3, "participants": [ "Sergey Mkrtychan", "Phil Kent", "Ethan", "Tony", "Levi Cole", "Kyle", "Will Knight" ], "timeline": [ { "timestamp": "2026-05-01 23:16:03", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Позвони", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-01 23:18:31", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Позвони", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-01 23:18:43", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 23:19:10", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "77696405", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 23:24:31", "sender": "Ethan", "role": "dispatch", "label": "NONE", "text": "162 - tr # NS536158 Dropped by: MAX HENRY TELFORT Location: Dayville, CT Time: 5/1 Condition: — Video: — Docs: —", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-01 23:44:57", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "3", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 23:45:09", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "@Ethan_td", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 23:53:53", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 23:57:49", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "Update for the load# 22905512 The load has been picked up", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-02 00:06:50", "sender": "Ethan", "role": "dispatch", "label": "NONE", "text": "724 + tr # RS047483 Picked up by: SERGEY MKRTYCHAN Location: Dayville, CT Time: 5/1 Condition: no issues Video: + Docs: +", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-05-02 00:45:01", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "@Sergey01968 you can come here for tail light", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 00:51:43", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "per driver, inspection is expired. Please assist @Ethan_td", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 00:57:27", "sender": "Ethan", "role": "dispatch", "label": "NONE", "text": "DOT inspection is good and valid till 4/22/2027", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 01:36:51", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "called: driver will come to shop in the morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 02:14:15", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "Update for the load# 22905512 Status: rolling Current location: 115 River Rd, Southbury, CT 06488 1263 miles left to DEL", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-02 04:45:22", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "Update for the load # 22905512 Status : Stopped Current location : Town of Montgomery, NY, Miles left : 1,206", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-02 13:46:02", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Позвони", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-02 13:46:20", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "@Will_Fleet2", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 13:46:40", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 13:50:51", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "NONE", "text": "4-4:330 PM", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 13:51:32", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "NONE", "text": "4-4:30 PM", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 13:51:38", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 17:15:09", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "Update for the load# 22905512 Status: rolling Current location: I-80, Loganton, PA 17747 1013 miles left to DEL", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0314", "type": "request", "categories": [ "permission_request" ], "group_id": "1002424304837", "group_title": "📷 1092 MAX HENRY TELFORT (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MAX HENRY TELFORT", "trigger_text": "What should I do? Go get it or not?", "trigger_sender": "Max", "opened_at": "2026-05-01 21:11:58", "last_at": "2026-05-02 00:18:26", "last_signal_at": "2026-05-01 21:11:58", "resolved_at": null, "status": "stale", "duration_hours": 3.11, "message_count": 16, "signal_count": 1, "participants": [ "Max", "Phil Kent", "Jeremy Spencer" ], "timeline": [ { "timestamp": "2026-05-01 21:11:58", "sender": "Max", "role": "driver", "label": "DRIVER_REQUEST", "text": "What should I do? Go get it or not?", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-05-01 21:12:14", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "hold on", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 21:12:16", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "let me check", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 21:12:18", "sender": "Max", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 21:13:10", "sender": "Jeremy Spencer", "role": "dispatch", "label": "NONE", "text": "let's see", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 21:13:12", "sender": "Jeremy Spencer", "role": "dispatch", "label": "NONE", "text": "what they will do", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 21:13:19", "sender": "Jeremy Spencer", "role": "dispatch", "label": "NONE", "text": "broker is telling load isn't ready", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 21:13:28", "sender": "Jeremy Spencer", "role": "dispatch", "label": "NONE", "text": "if they load you just get us POD", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 21:13:32", "sender": "Jeremy Spencer", "role": "dispatch", "label": "NONE", "text": "we will check with broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 21:13:36", "sender": "Max", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 21:47:13", "sender": "Max", "role": "driver", "label": "NONE", "text": "Loading", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 21:56:47", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 22:13:01", "sender": "Max", "role": "driver", "label": "NONE", "text": "Bad news they unloaded me, load canceled", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 22:13:16", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "damn", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 22:13:33", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "they wasted our time", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-02 00:18:26", "sender": "Max", "role": "driver", "label": "NONE", "text": "Will I get pay layover?", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0313", "type": "request", "categories": [ "pay_request" ], "group_id": "1003865384525", "group_title": "817T TARSIS NDAYISHIMIYE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": null, "trigger_text": "Activate my fuel card", "trigger_sender": "Tarsis Ndayishimiye", "opened_at": "2026-05-01 20:07:52", "last_at": "2026-05-02 00:00:51", "last_signal_at": "2026-05-01 20:07:52", "resolved_at": null, "status": "stale", "duration_hours": 3.88, "message_count": 2, "signal_count": 1, "participants": [ "Tarsis Ndayishimiye", "Tommy Nix" ], "timeline": [ { "timestamp": "2026-05-01 20:07:52", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Activate my fuel card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-05-02 00:00:51", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "Update for the load# S113841727 Status: rolling Current location: 2425 E Springfield Rd, Sullivan, MO 63080 889 miles left to DEL", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0312", "type": "request", "categories": [ "info_request" ], "group_id": "1002664243768", "group_title": "🟢 📷 1012 LEROY ARRIAGA (Company Driver) - Buckeye Truck", "driver": "LEROY ARRIAGA", "trigger_text": "I need to know what is the appointment time it’s a Amazon they go by appointment no check in early", "trigger_sender": "Leroy Arriaga", "opened_at": "2026-05-01 15:16:55", "last_at": "2026-05-01 19:06:12", "last_signal_at": "2026-05-01 15:16:55", "resolved_at": null, "status": "stale", "duration_hours": 3.82, "message_count": 30, "signal_count": 1, "participants": [ "Leroy Arriaga", "Ali", "Scott", "Malcolm", "draco" ], "timeline": [ { "timestamp": "2026-05-01 15:16:55", "sender": "Leroy Arriaga", "role": "driver", "label": "DRIVER_REQUEST", "text": "I need to know what is the appointment time it’s a Amazon they go by appointment no check in early", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-01 15:17:35", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Is appointment at 7 pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 15:17:43", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "lmc again", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 15:18:08", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "yes brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 15:18:19", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "but try to check in earlier also", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 15:18:33", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "🤯", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 15:18:39", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "I just finished telling u", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 15:18:52", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "They only go by appointment it’s Amazon bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 15:18:59", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "🤯", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 15:19:00", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "🤯", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 15:19:01", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "🤯", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 15:53:56", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Send it", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 15:54:14", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 15:55:23", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "do you have any paperwork?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 15:59:21", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Gtg", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 15:59:23", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "???", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 15:59:34", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "g2g", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 18:53:25", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 18:53:33", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep2", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 18:53:35", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "@martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 18:55:08", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 18:57:15", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #706 Amount: For a Full Tank Address: 121 North 129 E Ave Tulsa , OK 74116 Interstate: I-44 Exit 236 Distance: 240 miles Map link: https://www.google.com/maps/search/?api=1", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-01 18:57:19", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "lets refuel here", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 18:58:19", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "I’m not going threw there", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 18:58:42", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@dracoFuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 18:59:04", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "which route u taking?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 19:01:36", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 19:03:42", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #259 Amount: For a Full Tank Address: 3000 North 32Nd Street Muskogee , OK 74401 Interstate: US 69 & US 51 Distance: 244 miles Map link: https://www.google.com/m", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-01 19:03:48", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "new address", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 19:06:12", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0311", "type": "request", "categories": [ "contact_request" ], "group_id": "1003850984050", "group_title": "🎀 841 TOUSSAINT MARIE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "TOUSSAINT MARIE", "trigger_text": "Call me", "trigger_sender": "Marie Guetching Toussaint Altidor", "opened_at": "2026-05-01 13:42:52", "last_at": "2026-05-01 18:15:18", "last_signal_at": "2026-05-01 13:42:52", "resolved_at": null, "status": "stale", "duration_hours": 4.54, "message_count": 10, "signal_count": 1, "participants": [ "Marie Guetching Toussaint Altidor", "Zach Murphy", "Mary Watson", "draco" ], "timeline": [ { "timestamp": "2026-05-01 13:42:52", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call me", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-05-01 13:45:59", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Taked. Explained", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 13:49:54", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Talked. Broker said we should be good. Asked driver to keep rolling 🤦‍♂️", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 13:53:58", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Load # 574463 Note: Live Loading PU-time: 05/01 12:00 Strict PU Time PU address: PU# 200704 Star Snacks GA 2501 Weaver Rd Macon, GA 31217 ———————————————————— DEL-time: 05/03 07:00 - 09:00 D", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-01 14:38:05", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "#Update Status: rolling 80 miles away from the shipper", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-05-01 14:56:17", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "yea, about 4 miles ahead till McDonought GA", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 17:13:32", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "is there a seal?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 17:15:53", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Load # 574463 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-05-01 18:15:05", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #144 Amount: For a Full Tank Address: 2975 Gun Club Road Augusta , GA 30907 Interstate: I-20, Exit 200 Distance: 78 miles Map link: https://www.google.com/maps/s", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-05-01 18:15:18", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "Marie Guetching lets refuel Full tank here", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0310", "type": "request", "categories": [ "home_time" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "After home time I can just stay up there with the truck", "trigger_sender": "mario santos", "opened_at": "2026-05-01 12:18:12", "last_at": "2026-05-01 12:30:44", "last_signal_at": "2026-05-01 12:18:12", "resolved_at": "2026-05-01 12:30:44", "status": "resolved", "duration_hours": 0.21, "message_count": 9, "signal_count": 1, "participants": [ "mario santos", "Will Knight" ], "timeline": [ { "timestamp": "2026-05-01 12:18:12", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "After home time I can just stay up there with the truck", "signals": [ "request:home_time" ], "is_resolution": false }, { "timestamp": "2026-05-01 12:28:52", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Thermo. King is broken again can’t power up truc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 12:29:01", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Okay sir that’s fine", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 12:30:01", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "again?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 12:30:10", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Yes again fuck", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 12:30:25", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Today is just not my day", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 12:30:32", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Power on the truck is dead", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 12:30:40", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "and it happens allways", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 12:30:44", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "we replaced batteries", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0309", "type": "request", "categories": [ "permission_request" ], "group_id": "1002782021066", "group_title": "🟡 🎀 807 JENNIFER GARRETT-GROSSARTH (COMPANY DRIVER) - BUCKEYE TRUCKS LLC", "driver": "JENNIFER GARRETT-GROSSARTH", "trigger_text": "May I have more hours please and thank you", "trigger_sender": "Jennifer Garrett", "opened_at": "2026-05-01 02:43:41", "last_at": "2026-05-01 14:46:15", "last_signal_at": "2026-05-01 09:54:58", "resolved_at": null, "status": "stale", "duration_hours": 12.04, "message_count": 25, "signal_count": 2, "participants": [ "Jennifer Garrett", "Nolan Hunt", "Ryan Clark", "Update Team" ], "timeline": [ { "timestamp": "2026-05-01 02:43:41", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "May I have more hours please and thank you", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-01 02:43:49", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "sure @choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 03:08:13", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Thank u for the time heading out in 15", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 04:19:15", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Boss 189 to go starting at 0400", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 04:19:34", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 09:54:58", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "May I have more hours please", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-05-01 09:55:32", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 13:16:40", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Good morning Boss I hate to ask yet again for a pin drop For the del address", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 13:17:03", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "The location I’m at is not correct", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 13:17:10", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Thank u", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 13:18:53", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Gm ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 13:18:55", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "let me chekc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 13:20:17", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "There’s East produce that’s my location now Road, park lane, park street, but no just plane ole produce Just a bit confusing", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 13:22:01", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "1100 east produce", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 13:32:54", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Boss do you by chance have a PO # when I spoke to them he asked for that", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 13:33:24", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 13:40:12", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "starts with ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 13:40:27", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "54160996LN", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 13:42:49", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "I’m here boss backing into a dock", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 13:43:13", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "u the best", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 13:58:17", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Unloading started", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 13:59:24", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "It’s a hard unloading processing", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 14:43:58", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 14:45:56", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "g2g", "signals": [], "is_resolution": false }, { "timestamp": "2026-05-01 14:46:15", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "LOAD 8766840 Delivered", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0308", "type": "request", "categories": [ "permission_request" ], "group_id": "1003427576151", "group_title": "🎀 758 DANIELA RAMIREZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "DANIELA RAMIREZ", "trigger_text": "Am I good to go?", "trigger_sender": "Daniela Ramirez", "opened_at": "2026-04-30 17:59:31", "last_at": "2026-04-30 23:25:53", "last_signal_at": "2026-04-30 17:59:31", "resolved_at": null, "status": "stale", "duration_hours": 5.44, "message_count": 34, "signal_count": 1, "participants": [ "Daniela Ramirez", "Mary Watson", "Patrick Jane", "Delroy" ], "timeline": [ { "timestamp": "2026-04-30 17:59:31", "sender": "Daniela Ramirez", "role": "driver", "label": "DRIVER_REQUEST", "text": "Am I good to go?", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-30 17:59:42", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Before putting seal on", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 18:00:39", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "if the load is secured, you can put a seal", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 18:01:24", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Yeah shipper said it’s secured without straps or load bars", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 18:01:31", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Nothing will happen to it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 18:01:44", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Load# 644283 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-30 18:12:52", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "@Jordan_fleet @Sam_fleeet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 18:24:37", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Will the shipper be open Saturday?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 18:24:51", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "It says they are close and open until Monday", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 18:25:30", "sender": "Patrick Jane", "role": "dispatch", "label": "NONE", "text": "Per broker they will be open", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 18:25:41", "sender": "Patrick Jane", "role": "dispatch", "label": "NONE", "text": "I've already have a next load for u", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 18:25:43", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Ok good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 18:37:01", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Just spoke to Modesto Vega from where I’ll be delivering and he said that they will be closed on Saturday and that the broker should of notified", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 18:37:32", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "He said the broker knows that they don’t open on weekends, only Monday through Friday", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 18:38:05", "sender": "Patrick Jane", "role": "dispatch", "label": "NONE", "text": "let me check with them", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 18:38:13", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Yes plz", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 18:38:33", "sender": "Patrick Jane", "role": "dispatch", "label": "NONE", "text": "I've got 2 of these loads", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 18:38:50", "sender": "Patrick Jane", "role": "dispatch", "label": "NONE", "text": "I don't really wanna stuck over there tbh", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 18:39:20", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Call Modesto Vega at (718)609-1860", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 18:39:27", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Extension 1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 18:39:44", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Yes I don’t want to be stuck up there neither", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 18:40:02", "sender": "Patrick Jane", "role": "dispatch", "label": "NONE", "text": "gimme a couple pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 18:40:05", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Plus it’s by downtown area and it’s really tight area", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 19:33:13", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Any news?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 19:35:28", "sender": "Patrick Jane", "role": "dispatch", "label": "NONE", "text": "I'm waiting for the broker's answer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 19:36:07", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 21:49:03", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "???", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 21:49:26", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Do I continue to drive?", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-30 21:49:44", "sender": "Patrick Jane", "role": "dispatch", "label": "NONE", "text": "yes u can keep rolling for now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 21:49:55", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "10/4", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 21:49:58", "sender": "Patrick Jane", "role": "dispatch", "label": "NONE", "text": "most porlly we will get the answer tomorrow", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 21:50:10", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Sounds good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 23:25:39", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #669 Amount: For a Full Tank Address: 11570 Hwy FF Joplin , MO 64804 Interstate: I-44 U.S. 71 Exit 11A Distance: 166 miles Map link: https://www.google.com/maps/search/?ap", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-30 23:25:53", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Daniela could you please refuel at this Flying J ma'am", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0307", "type": "request", "categories": [ "info_request" ], "group_id": "1002641932462", "group_title": "🟡 📷 1253 BEN JOHNSON BALAN (COMPANY DRIVER) – TBT Express INC", "driver": "BEN JOHNSON BALAN", "trigger_text": "Send full info", "trigger_sender": "Benzoe", "opened_at": "2026-04-30 17:49:42", "last_at": "2026-04-30 23:00:48", "last_signal_at": "2026-04-30 17:49:42", "resolved_at": null, "status": "stale", "duration_hours": 5.18, "message_count": 60, "signal_count": 1, "participants": [ "Benzoe", "Felix", "Support team", "Alan Williams", "Ethan" ], "timeline": [ { "timestamp": "2026-04-30 17:49:42", "sender": "Benzoe", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Send full info", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-04-30 17:49:44", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Please", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-30 17:50:14", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "once you drop I will send full info to avoid confusing brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 17:51:06", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "What confusing you talking about brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 17:51:10", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "I don’t understand", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 17:51:17", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "sending info", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 17:51:20", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "What are you talking about", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 17:51:36", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "give me few minutes, I will send load info", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 17:51:41", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "pls drop the trl here and we will send the next load infos", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 17:51:59", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "I don’t work like that", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 17:52:07", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 17:52:59", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "That doesn’t make any sense", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 17:54:17", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "AM Load# 21344 ============ PU Location : Sliding Systems Inc 8080 East Old M-78 Haslett, MI, 48840 04/30 ASAP ⚠️ HOOK ============ DEL Location : FedEx Ramp_Warwick 540 Airport Rd Warw", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 17:56:11", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "You add the drop off the mileage also", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 17:56:13", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "???", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 17:56:20", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "yeap", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 17:56:25", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "I added all the miles", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 18:05:01", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "On it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 18:05:13", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "be safe", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 20:57:00", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Do you folks have any idea what time they close", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 20:57:02", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "??", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 20:57:11", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "24/7", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 20:57:13", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Answer please", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 20:57:23", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "we need to PU asap", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 20:57:29", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "I just talked with the broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 20:57:59", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 22:07:42", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "PO Number: 025731 TRL 711882", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 22:08:04", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "we need print out on the way pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 22:10:10", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "The place is close", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 22:10:36", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "please do not forget instruction", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 22:10:46", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "pls look for TRL 711882", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 22:10:50", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 22:20:52", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Can someone call me", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 22:20:57", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 22:28:40", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "I’m not going to sign 🪧 it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 22:28:54", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Because the trailer doesn’t have license plate", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 22:29:02", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "And read it yourself", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 22:29:08", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "okay checking with broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 22:29:23", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "I assume the trailer doesn’t have a license plate", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 23:00:48", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "please do not forget sign and put date at delivery on paperwork", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 20 }, { "case_id": "REQ-0306", "type": "request", "categories": [ "permission_request" ], "group_id": "1003838508021", "group_title": "🎀 5090 ROSEMARIE BATES (COMPANY DRIVER) ARSLON LLC", "driver": "ROSEMARIE BATES", "trigger_text": "But they quit taking trucks at 1400 is what Google said can I go to the bathroom now and make my coffee instead of tapping on this phone please", "trigger_sender": "Rosemarie Bates", "opened_at": "2026-04-30 10:37:57", "last_at": "2026-04-30 12:59:22", "last_signal_at": "2026-04-30 10:37:57", "resolved_at": null, "status": "stale", "duration_hours": 2.36, "message_count": 11, "signal_count": 1, "participants": [ "Rosemarie Bates", "Blayke Hunt", "Dominic Jones", "Thomas", "Steve", "Dale" ], "timeline": [ { "timestamp": "2026-04-30 10:37:57", "sender": "Rosemarie Bates", "role": "driver", "label": "DRIVER_REQUEST", "text": "But they quit taking trucks at 1400 is what Google said can I go to the bathroom now and make my coffee instead of tapping on this phone please", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-30 10:39:25", "sender": "Blayke Hunt", "role": "dispatch", "label": "NONE", "text": "Hold on", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 10:40:15", "sender": "Blayke Hunt", "role": "dispatch", "label": "NONE", "text": "Can u be there at 14:00?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 10:44:59", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "No. I'm on my 10 stop. I don't play with my clock. Maybe here isn't for me l. Who is the operations manager? Who is safety?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 10:46:44", "sender": "Dominic Jones", "role": "dispatch", "label": "NONE", "text": "@Fel1x_acc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 10:46:47", "sender": "Blayke Hunt", "role": "dispatch", "label": "NONE", "text": "@safety_wade", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 10:48:58", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Got it. I'm not looking at this phone again for 1 hour until my clock is up I'M IN SLEEPER BERTH. Have you been dispatching for very long? Do you know DOT LAW? I can't help the laws", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 11:26:41", "sender": "Thomas", "role": "dispatch", "label": "NONE", "text": "Calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 12:58:55", "sender": "Rosemarie Bates", "role": "driver", "label": "NONE", "text": "Turn card on", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 12:59:10", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "@dale_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 12:59:22", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "done", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0305", "type": "request", "categories": [ "eld_request" ], "group_id": "1002838212664", "group_title": "🎀 1234 MARJORIE ACCY (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARJORIE ACCY", "trigger_text": "Fix time plz", "trigger_sender": "Marjorie Edene Accy", "opened_at": "2026-04-30 10:12:14", "last_at": "2026-04-30 15:45:53", "last_signal_at": "2026-04-30 10:12:14", "resolved_at": null, "status": "stale", "duration_hours": 5.56, "message_count": 10, "signal_count": 1, "participants": [ "Marjorie Edene Accy", "Austin", "Darcy", "Ben" ], "timeline": [ { "timestamp": "2026-04-30 10:12:14", "sender": "Marjorie Edene Accy", "role": "driver", "label": "DRIVER_REQUEST", "text": "Fix time plz", "signals": [ "request:eld_request" ], "is_resolution": false }, { "timestamp": "2026-04-30 10:12:34", "sender": "Austin", "role": "dispatch", "label": "NONE", "text": "@choyxona2023", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 10:51:41", "sender": "Austin", "role": "dispatch", "label": "NONE", "text": "Update for the load # 0570025 Status : Rolling Location : Fall Branch, TN 37656 Miles left : 166", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-30 12:25:27", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "Update for the load # 0570025 Status : Rolling Location :I-40, Asheville, NC 28805 Miles left : 120", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-30 14:08:28", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "Update for the load # 0570025 Status : Rolling Location :128 Robins St, Lowell, NC 28098 Miles left : 13", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-30 14:35:27", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "Waiting for em to call", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 14:36:01", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 15:42:08", "sender": "Ben", "role": "dispatch", "label": "NONE", "text": "@Marjorie_E_Accy maam, are they unloading?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 15:42:37", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "I don’t know it in dock I dropped it off", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 15:45:53", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "If they don’t call me i can’t go to the office", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0304", "type": "request", "categories": [ "eld_request" ], "group_id": "1003894998914", "group_title": "🟢 🎀1271 BREANNA MORRIS (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "BREANNA MORRIS", "trigger_text": "Ok nvm. The make a space I chose isn't going to work. Can u fix my clock so I can just keep going. I can't really sit here long enough to take a 30 min break because apparently im in the way", "trigger_sender": "Breanna Morris", "opened_at": "2026-04-30 03:07:35", "last_at": "2026-04-30 07:58:45", "last_signal_at": "2026-04-30 03:07:35", "resolved_at": null, "status": "stale", "duration_hours": 4.85, "message_count": 5, "signal_count": 1, "participants": [ "Breanna Morris", "Nolan Hunt" ], "timeline": [ { "timestamp": "2026-04-30 03:07:35", "sender": "Breanna Morris", "role": "driver", "label": "DRIVER_REQUEST", "text": "Ok nvm. The make a space I chose isn't going to work. Can u fix my clock so I can just keep going. I can't really sit here long enough to take a 30 min break because apparently im in the way", "signals": [ "request:eld_request" ], "is_resolution": false }, { "timestamp": "2026-04-30 03:08:42", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 07:31:43", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "LOAD 15969595 Stopped CL: 176 Atwater St, Plantsville, CT 06479, USA 171 miles left to the receiver", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-30 07:58:40", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Im under an hr on my clock", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 07:58:45", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0303", "type": "request", "categories": [ "permission_request" ], "group_id": "1002424304837", "group_title": "📷 1092 MAX HENRY TELFORT (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MAX HENRY TELFORT", "trigger_text": "My fridge stopped working 1 week ago, how can I get a new one please???", "trigger_sender": "Max", "opened_at": "2026-04-30 02:16:37", "last_at": "2026-04-30 16:36:18", "last_signal_at": "2026-04-30 15:02:23", "resolved_at": null, "status": "stale", "duration_hours": 14.33, "message_count": 19, "signal_count": 2, "participants": [ "Max", "Phil Kent", "Adam", "Martin", "Levi Cole", "Kyle" ], "timeline": [ { "timestamp": "2026-04-30 02:16:37", "sender": "Max", "role": "driver", "label": "DRIVER_REQUEST", "text": "My fridge stopped working 1 week ago, how can I get a new one please???", "signals": [ "request:permission_request", "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-30 02:17:03", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "@Adam_Fleet @Tony_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 02:19:18", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "you can buy new one at Walmart", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 02:20:23", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "Update for the load# 2320149 Status: stopped Current location: 13820 US-641, Holladay, TN 38341 459 miles left to DEL", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-30 02:21:05", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "let us know if you can get new one from Walmart please", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 02:21:15", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "and please advise on your ETA for delivery", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 02:44:14", "sender": "Max", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 02:44:37", "sender": "Max", "role": "driver", "label": "NONE", "text": "9AM", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 04:31:43", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #356 Amount: For a Full Tank Address: 2050 East Blue Lick Road Shepherdsville , KY 40165 Interstate: I-65, Exit 121 Brooks Rd Distance: 128 miles Map link: https", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-30 04:31:50", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "@Max_Henry0990 please refuel from this pilot it should be on your way", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 05:04:41", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "Update for the load # 2320149 Status : Rolling Cu307", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-30 05:05:04", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "Update for the load # 2320149 Status : Rolling Current location : Loving, KY Miles left : 307", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-30 06:25:48", "sender": "Max", "role": "driver", "label": "NONE", "text": "Active f card", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 06:26:35", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 15:02:23", "sender": "Max", "role": "driver", "label": "DRIVER_REQUEST", "text": "Sent! Can i go now?", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-30 15:03:31", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 15:03:39", "sender": "Max", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 15:03:42", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "Load # 7MR7369 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-30 16:36:18", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "Update for the Load# 7MR7369 Status: stopped CL: UPS Drop Box, 10480 Baltimore Rd SW, Millersport, OH 43046 Miles left : 386", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0302", "type": "request", "categories": [ "fuel_request" ], "group_id": "1002395820246", "group_title": "📷 1123 RODRIGUEZ ISRAEL (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "RODRIGUEZ ISRAEL", "trigger_text": "Need fuel stop exit was closed", "trigger_sender": "Israel Rodriguez", "opened_at": "2026-04-30 01:02:42", "last_at": "2026-04-30 01:16:08", "last_signal_at": "2026-04-30 01:02:42", "resolved_at": null, "status": "stale", "duration_hours": 0.22, "message_count": 7, "signal_count": 1, "participants": [ "Israel Rodriguez", "Tommy Nix", "James", "Fuel Department" ], "timeline": [ { "timestamp": "2026-04-30 01:02:42", "sender": "Israel Rodriguez", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need fuel stop exit was closed", "signals": [ "request:fuel_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-30 01:03:04", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "@dale_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 01:04:10", "sender": "James", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 01:10:30", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "Update for the load# 22849028 Status: rolling Current location: 110 Ashford Motel Rd, Ashford, CT 06278 265 miles left to DEL", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-30 01:14:11", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #394 Amount: For a Full Tank Address: 239 Route 17K Newburgh , NY 12550 Interstate: I-84, Exit 34 Distance: 129 miles Map link: https://www.google.com/maps/sear", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-30 01:14:17", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "@Israelrdgz lets refuel there", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 01:16:08", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "Update for the load# 22849028 Status: stopped Current location: 55 Kucko Rd, Willington, CT 06279 261 miles left to DEL", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0301", "type": "request", "categories": [ "pay_request" ], "group_id": "1002626951742", "group_title": "📷 1365 VALERIY HRYSHCHENKO (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "VALERIY HRYSHCHENKO", "trigger_text": "Активируйте топливо", "trigger_sender": "Валерій Грищенко", "opened_at": "2026-04-30 00:15:52", "last_at": "2026-04-30 04:34:56", "last_signal_at": "2026-04-30 00:15:52", "resolved_at": null, "status": "stale", "duration_hours": 4.32, "message_count": 5, "signal_count": 1, "participants": [ "Валерій Грищенко", "Tommy Nix", "Fuel Department", "Austin" ], "timeline": [ { "timestamp": "2026-04-30 00:15:52", "sender": "Валерій Грищенко", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Активируйте топливо", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-30 00:15:59", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep2", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 00:16:50", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 00:25:26", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "Update for the load # 2137302 Status : Stopped Location : Ruther Glen, VA 22546 Miles left : 247", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-30 04:34:56", "sender": "Austin", "role": "dispatch", "label": "NONE", "text": "Update for the load # 2137302 Status : Rolling Location : Ruther Glen, VA 22546 Miles left : 8", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0300", "type": "request", "categories": [ "appointment_request" ], "group_id": "1003837427210", "group_title": "🟢 🎀 1317 CHISOLM LATRESE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "CHISOLM LATRESE", "trigger_text": "Truthfully if they want to reschedule for when I come back I’ll be happy to oblige but I need to be heading toward Georgia", "trigger_sender": "LaTrese Chisolm", "opened_at": "2026-04-29 23:16:12", "last_at": "2026-04-30 01:31:06", "last_signal_at": "2026-04-29 23:16:12", "resolved_at": null, "status": "stale", "duration_hours": 2.25, "message_count": 21, "signal_count": 1, "participants": [ "LaTrese Chisolm", "Ali", "Nolan Hunt" ], "timeline": [ { "timestamp": "2026-04-29 23:16:12", "sender": "LaTrese Chisolm", "role": "driver", "label": "DRIVER_REQUEST", "text": "Truthfully if they want to reschedule for when I come back I’ll be happy to oblige but I need to be heading toward Georgia", "signals": [ "request:appointment_request" ], "is_resolution": false }, { "timestamp": "2026-04-29 23:18:41", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "got u got u , pls next 30 min ,", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 23:19:02", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "30 mins is a long time", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 23:41:45", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "Ok heading out", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 00:37:31", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 00:50:15", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "called several times but no response", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 00:51:38", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Hey Ma'am im kindly informing u that empty miles will be deducted from you please be informed", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 00:51:58", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@Fuel_dep2 @JORDAN_ACC @Fel1x_acc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 00:52:33", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "Nothing better not be deducted if so we gone have a problem", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 00:55:35", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "I asked to be home at a certain time everybody stoppped responding tried to do the right thing. But yall don’t care I’ll park and have some one come get me", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 00:56:12", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "I’ll leave it right here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 01:00:28", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "It’s fine", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 01:02:08", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "We have already booked the load to your home But when I called you last night to ask you to start rolling, you didn't answer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 01:03:04", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "yes the cut off time was until 4 pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 01:04:09", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "but you had to plan to be there earlier to pick up your next load on time", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 01:04:47", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "When you ask me to start rolling I had no time since my fime had to be reset with a 10hr break", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 01:05:10", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "But cool", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 01:08:07", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "do you have a safe parking near your home ? LaTrese", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 01:08:23", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "Yea", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 01:08:25", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "and when you will back to work", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 01:31:06", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Load# 551695658 canceled @OscarAcc", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0299", "type": "request", "categories": [ "permission_request" ], "group_id": "1002782021066", "group_title": "🟡 🎀 807 JENNIFER GARRETT-GROSSARTH (COMPANY DRIVER) - BUCKEYE TRUCKS LLC", "driver": "JENNIFER GARRETT-GROSSARTH", "trigger_text": "May I please have more hours", "trigger_sender": "Jennifer Garrett", "opened_at": "2026-04-29 23:13:43", "last_at": "2026-04-30 20:03:59", "last_signal_at": "2026-04-30 15:53:57", "resolved_at": null, "status": "stale", "duration_hours": 20.84, "message_count": 23, "signal_count": 2, "participants": [ "Jennifer Garrett", "Ali", "Nolan Hunt", "Martin", "Sam PTI", "Scott", "Malcolm", "Mark", "Ryan Clark" ], "timeline": [ { "timestamp": "2026-04-29 23:13:43", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "May I please have more hours", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-29 23:13:49", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 03:01:55", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "LOAD 8766840 Rolling CL: 1775 Access Rd, Covington, GA 30014, USA 1171 miles left to the receiver", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-30 04:35:21", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #586 Amount: For a Full Tank Address: 6705 Hwy 63 Moss Point , MS 39563 Interstate: I-10, Exit 69 Distance: 297 miles Map link: https://www.google.com/maps/searc", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-30 04:35:28", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Jennifer can we refuel from there ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 15:53:57", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good morning May I have more hours", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-30 15:54:10", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 16:44:10", "sender": "Sam PTI", "role": "dispatch", "label": "NONE", "text": "#ptitruck #807 checked: 04/30 condition: overall good TR # T9239 condition: no issue", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-30 16:45:04", "sender": "Sam PTI", "role": "dispatch", "label": "NONE", "text": "pls make sure with 1. fire ext (not expired) 2. drive axle brakes on the truck 3. tires pressure", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 18:15:33", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "LOAD 8766840 Rolling 1543 miles left to DEL", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-30 18:15:51", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "dkdadad", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 18:16:14", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "really?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 18:16:54", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "640 miles left", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 18:17:04", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "@Scott_update fix it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 18:18:17", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "LOAD 8766840 Rolling 640 miles left to DEL", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-30 20:02:03", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "LOAD 8766840 Stopped 616 miles left to DEL", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-30 20:02:59", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "What do u mean", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 20:03:10", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Fix what", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 20:03:22", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "good afternoon", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 20:03:37", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Hello and good afternoon", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 20:03:37", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "it wasnt addressed to you, i was talking to my coworker", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 20:03:45", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "all good u can keep rolling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 20:03:59", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Ok I was a bit worried", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0298", "type": "request", "categories": [ "home_time" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "Yes brother okay going home", "trigger_sender": "mario santos", "opened_at": "2026-04-29 19:37:55", "last_at": "2026-04-30 01:29:27", "last_signal_at": "2026-04-29 19:37:55", "resolved_at": null, "status": "stale", "duration_hours": 5.86, "message_count": 17, "signal_count": 1, "participants": [ "mario santos", "Antony", "Tommy Nix", "Adam", "Sarah Smith" ], "timeline": [ { "timestamp": "2026-04-29 19:37:55", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "Yes brother okay going home", "signals": [ "request:home_time" ], "is_resolution": false }, { "timestamp": "2026-04-29 20:24:37", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "called and talked / per the driver he already have a safe place to park trailer and truck and he already parked there before ( paid parking ). Driver will send us short PTI video once he drops it and", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 20:36:35", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "is there a padlock put on the trailer door ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 23:36:59", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 23:37:07", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Need to change", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-29 23:44:04", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "@Tony_fleet1 @Hardy_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 23:45:42", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 23:46:07", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Need to get lights and tire looked at", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-29 23:50:48", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "lets come to Petro", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 23:50:50", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "@RioDogg", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 23:50:57", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "for steer tire and light", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 23:51:08", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Tomorrow", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 23:51:10", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 00:41:21", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 00:41:30", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "I’m taking my stuff out the truck", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 00:50:24", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "is ur ETA on time ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-30 01:29:27", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "I’m going to the shop tomorrow", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0297", "type": "request", "categories": [ "info_request" ], "group_id": "1002560188081", "group_title": "📷 972 OLEKSII ZADOROZHNYI (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "OLEKSII ZADOROZHNYI", "trigger_text": "Не отправляется", "trigger_sender": "Oleksii Zadorozhnyi", "opened_at": "2026-04-29 18:13:10", "last_at": "2026-04-29 20:10:53", "last_signal_at": "2026-04-29 18:13:10", "resolved_at": null, "status": "stale", "duration_hours": 1.96, "message_count": 19, "signal_count": 1, "participants": [ "Oleksii Zadorozhnyi", "Jordan PTI", "Darcy" ], "timeline": [ { "timestamp": "2026-04-29 18:13:10", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "DRIVER_REQUEST", "text": "Не отправляется", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-04-29 18:32:35", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "попробуйте еще раз брат, и не закрывайте страницу пожалуйста пока видео не отправится", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 18:34:07", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "NONE", "text": "Немного позже может связь будет получше", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 18:35:20", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "жду", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 18:46:43", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "@Jordan_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 18:46:49", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "NONE", "text": "Already, sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 18:49:24", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "все", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 18:49:26", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "проверяю", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 18:49:43", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "документы трейлера?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 18:51:38", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "NONE", "text": "👀", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 18:51:47", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "а все", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 18:51:48", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "сорри", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 18:52:56", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "так вот", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 18:53:03", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "в нормальном же состоянии он брат", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 18:53:11", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "давление в шинах проверяли?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 18:53:50", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "865 + tr # SS005243 Picked up by: OLEKSII ZADOROZHNYI Location: Wilton, ME Date: 04/29Condition: good Docs: +", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-29 19:13:31", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "NONE", "text": "Да проверял по 95 в двух 75", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 19:15:03", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "отлично", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 20:10:53", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "Update for the load # 36453450 Status : rolling Current location : 21 Downing Rd, Arundel, ME 04046 Miles left : 999", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0296", "type": "request", "categories": [ "permission_request" ], "group_id": "1003840953141", "group_title": "🎀 1245 RAUNELLE JONES (COMPANY DRIVER) ROBERTSON TRUCKS LLC", "driver": "RAUNELLE JONES", "trigger_text": "Next load information please or do I need to go to truck stop?", "trigger_sender": "Raunelle Jones", "opened_at": "2026-04-29 17:50:43", "last_at": "2026-04-29 22:47:52", "last_signal_at": "2026-04-29 17:50:43", "resolved_at": null, "status": "stale", "duration_hours": 4.95, "message_count": 25, "signal_count": 1, "participants": [ "Raunelle Jones", "Lily Collins", "Tyler", "Norman", "Amir" ], "timeline": [ { "timestamp": "2026-04-29 17:50:43", "sender": "Raunelle Jones", "role": "driver", "label": "DRIVER_REQUEST", "text": "Next load information please or do I need to go to truck stop?", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-29 17:52:06", "sender": "Lily Collins", "role": "dispatch", "label": "NONE", "text": "pls go to the nearest truck stop for now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 17:52:13", "sender": "Lily Collins", "role": "dispatch", "label": "NONE", "text": "im still working on our next option", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 17:53:08", "sender": "Raunelle Jones", "role": "driver", "label": "NONE", "text": "Ok thanks for update", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 17:53:18", "sender": "Lily Collins", "role": "dispatch", "label": "NONE", "text": "sure ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 17:53:32", "sender": "Lily Collins", "role": "dispatch", "label": "NONE", "text": "i will advise you as soon as i book something good for today", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 17:53:43", "sender": "Tyler", "role": "dispatch", "label": "NONE", "text": "thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 17:53:49", "sender": "Raunelle Jones", "role": "driver", "label": "NONE", "text": "Welcome", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 18:09:01", "sender": "Lily Collins", "role": "dispatch", "label": "NONE", "text": "Load# 2820139 SID: 927097105 PU: [phone] PO#: 406634930 NOTE: LIVE LOADING PU-time: 04/29/2026 12:00 - 18:00 PU: MARTINSBURG POSTPONEMENT -POST 139 DEVELOPMENT DR INWOOD, WV 25428 ———————————————", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-29 18:09:10", "sender": "Lily Collins", "role": "dispatch", "label": "NONE", "text": "Raunelle our next load for today ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 18:09:14", "sender": "Lily Collins", "role": "dispatch", "label": "NONE", "text": "pls advise your ETA", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 18:12:00", "sender": "Raunelle Jones", "role": "driver", "label": "NONE", "text": "5pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 18:12:22", "sender": "Lily Collins", "role": "dispatch", "label": "NONE", "text": "thank you ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 19:13:53", "sender": "Norman", "role": "office", "label": "NONE", "text": "Load# 2820139 Status : Rolling Current loc : 90 Court St, Bethel, PA 19507 134 miles left to Shipper", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-29 21:43:44", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "Per GPs on site at the shipper", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 21:44:20", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "Raunelle Ma'am, Did you check in with the shipper?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 22:00:14", "sender": "Raunelle Jones", "role": "driver", "label": "NONE", "text": "I did", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 22:00:32", "sender": "Raunelle Jones", "role": "driver", "label": "NONE", "text": "At the door waiting to get loaded", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 22:03:43", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "great, Thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 22:41:36", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 22:44:43", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 22:46:54", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "need to do scale the load", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 22:47:09", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "Load# 2820139 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-29 22:47:46", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "sorry, I just forget", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 22:47:52", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "good to go", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0295", "type": "request", "categories": [ "contact_request" ], "group_id": "1003979865169", "group_title": "🟢 🎀 1193 MESHIA MOORE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "MESHIA MOORE", "trigger_text": "Will you also call me please", "trigger_sender": "Tru Harris", "opened_at": "2026-04-29 16:28:04", "last_at": "2026-04-29 21:48:17", "last_signal_at": "2026-04-29 16:57:01", "resolved_at": null, "status": "stale", "duration_hours": 5.34, "message_count": 58, "signal_count": 2, "participants": [ "Tru Harris", "Ali", "Daniel", "Ryan Clark", "Ali fleet", "Scott", "Jonathan", "Stanley" ], "timeline": [ { "timestamp": "2026-04-29 16:28:04", "sender": "Tru Harris", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Will you also call me please", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-29 16:28:38", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Daniel_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 16:28:52", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 16:43:29", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@Daniel_fleet1 do we have ETA when trailer will be ready ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 16:43:45", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Not yet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 16:45:31", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "checking with shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 16:48:29", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@Tharris96 ma'am at that time u planning to come back to work after home time", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 16:48:46", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "May 9 or 10", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 16:49:00", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 16:52:07", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "working on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 16:57:01", "sender": "Tru Harris", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Will someone call the shop they need information", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-29 16:57:16", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@Daniel_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 16:57:24", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 16:59:32", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "talked, provided email, they will send invoice", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 17:06:51", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "GHAXBK", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 17:07:19", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 17:15:37", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "paid, ma'am can u pls start rolling towards the trl yard, and pls park truck and trailer separately", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 17:15:58", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Heading to office", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 17:16:34", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "can u pls park there truck and trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 17:16:45", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "lmk once u will be there", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 17:17:12", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 17:53:16", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "trailer ABS and PSI issue ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 17:53:18", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@fleet_al1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 17:53:44", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Still this is crazy", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 17:54:36", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "we will take care of it after u drop the trl", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 17:55:14", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 19:55:32", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Arrived", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 19:55:54", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Daniel_fleet1 @fleet_al1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 19:56:04", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "can u send me video of dropped trl and truck", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 20:02:11", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "You want the truck in the trailer yall until I come back", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 20:10:28", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Daniel_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 20:11:00", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "can u install landing lower ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 20:13:30", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "got u ma'am hope it will be in balance", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 20:13:59", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Let’s hope", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 20:22:31", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "BOL also here ma'am ?@Tharris96", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 20:22:43", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 20:23:21", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "what abt truck", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 20:23:30", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "have u dropped it ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 20:23:52", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Looking for a good place to park here so it’s not in the way", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 21:48:17", "sender": "Stanley", "role": "unknown", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 18 }, { "case_id": "REQ-0294", "type": "request", "categories": [ "info_request" ], "group_id": "1002281369010", "group_title": "🟢 📷 1024 JOAO MARTINS (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "JOAO MARTINS", "trigger_text": "Any updates?", "trigger_sender": "Joao Martins", "opened_at": "2026-04-29 14:36:11", "last_at": "2026-04-29 16:16:44", "last_signal_at": "2026-04-29 14:36:11", "resolved_at": null, "status": "stale", "duration_hours": 1.68, "message_count": 18, "signal_count": 1, "participants": [ "Joao Martins", "Scott", "Mark", "Ali", "Sam PTI" ], "timeline": [ { "timestamp": "2026-04-29 14:36:11", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_REQUEST", "text": "Any updates?", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-04-29 14:36:32", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep2", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 14:36:37", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@dale_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 14:36:38", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Not fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 14:36:45", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "I already fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 14:36:55", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Im talking about load", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 14:36:56", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "what do u need", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 14:36:57", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 14:37:06", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "working on it bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 14:37:09", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 15:03:10", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "Keurig Green Mountain Inc-Knoxville 3109 Water Plant Rd Knoxville, TN 37914", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 15:04:58", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "Load# 10454231 PU-time from: 04/29/2026 09:00 CDT PU-time to: 04/29/2026 14:00 CDT PU-shipper: Keurig Green Mountain Inc Knoxville PU-address: 3109 Water Plant Rd Knoxville, TN 37914 Note: Live Loa", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-29 15:05:04", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "asap Joao lets go", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 15:27:16", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "At the facility", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 15:28:37", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "10454231", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 15:57:04", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Going to door 1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 16:15:55", "sender": "Sam PTI", "role": "dispatch", "label": "NONE", "text": "it is not a minor issue brother it will be a violation we need to fix the bumper at least", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 16:16:44", "sender": "Sam PTI", "role": "dispatch", "label": "NONE", "text": "If I didn't know, I wouldn't talk about it.", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0293", "type": "request", "categories": [ "permission_request" ], "group_id": "1002281369010", "group_title": "🟢 📷 1024 JOAO MARTINS (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "JOAO MARTINS", "trigger_text": "Should I fuel fuel same pilot @dracoFuel", "trigger_sender": "Joao Martins", "opened_at": "2026-04-29 13:35:08", "last_at": "2026-04-29 13:41:56", "last_signal_at": "2026-04-29 13:35:08", "resolved_at": "2026-04-29 13:41:56", "status": "resolved", "duration_hours": 0.11, "message_count": 8, "signal_count": 1, "participants": [ "Joao Martins", "Ryan Clark", "Dale", "Fuel Department" ], "timeline": [ { "timestamp": "2026-04-29 13:35:08", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_REQUEST", "text": "Should I fuel fuel same pilot @dracoFuel", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-29 13:35:23", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 13:35:54", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Load# T01487773 Delivered", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-29 13:36:01", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@dracoFuel @Fuel_dep2 @martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 13:38:50", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "yes you can brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 13:38:54", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "it is 5 miles away from you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 13:41:02", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "6.3 miles @dracoFuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 13:41:56", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "card is active", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0292", "type": "request", "categories": [ "contact_request" ], "group_id": "1003850984050", "group_title": "🎀 841 TOUSSAINT MARIE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "TOUSSAINT MARIE", "trigger_text": "Call me please", "trigger_sender": "Marie Guetching Toussaint Altidor", "opened_at": "2026-04-29 13:23:46", "last_at": "2026-04-29 19:08:47", "last_signal_at": "2026-04-29 13:23:46", "resolved_at": null, "status": "stale", "duration_hours": 5.75, "message_count": 45, "signal_count": 1, "participants": [ "Marie Guetching Toussaint Altidor", "Zach Murphy", "Mary Watson" ], "timeline": [ { "timestamp": "2026-04-29 13:23:46", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call me please", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-29 13:24:07", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Will call you a bit later. I'm on phone right now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 13:27:35", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Ma'am, I explained you 3 times After 3pm Shippers are closed I wrote you Delivery time 08:00 - 10:00 You were tired, i understand, but you have 200 miles to delivery yet what makes your ETA of 13:00", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 13:28:08", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Getting ready at 3-4pm is not good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 13:32:55", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "I can not understand that", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 13:33:39", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "What you can not Understand ma'am? Delivery time: 08:00 - 10:00 Your ETA: 13:00 - 14:00", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 13:35:11", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "You saw my delivery time right", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 13:35:12", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 13:35:28", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Are you working with me or with broker?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 13:37:02", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "You are good to deliver at 3pm, but i won't be able to book you good load at late time ready when all shippers already close", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 14:29:56", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Update on the load# 7MK0419 Status: rolling CL: I-78, Hamburg, PA 19526 127 miles away from the receiver", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-29 16:31:54", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Marie Guetching Reverting back about layover for 04/16 to 04/18 You will be payed $400 layover for those days in shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 16:32:05", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "If there is something else missing, let me know", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 17:03:07", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "It was Wednesday to Sunday morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 17:04:21", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "It was from Wednesday to Saturday*", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 17:04:28", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "4 days", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 17:06:20", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Do you remember Saturday the load was cencel and on Sunday you send me to JFK to pick up a load", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 17:06:41", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Yes and we are paying you layover for 4 days Wednesday Thursday Friday Saturday", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 17:06:45", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "on Sunday i covered you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 17:07:04", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 17:07:09", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 17:07:40", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "sure. Lmk if i forgot something else As far as : Receipts reimbursed, Layover payed", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 17:07:52", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Did you find something for me? Please", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 17:08:27", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "The empty miles to be at the shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 17:08:29", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "no ma'am. All loads till 1-2pm which are near you and for far DH we not making shipper's cutoffs as well Considering we are not going to NY City only hope to catch late shipper from NJ", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 17:08:41", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "MI-IL will be payed to you as well. Confirmed", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 17:10:04", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "It’s not too late, I think you can find something", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 17:10:38", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "i know better ma'am if it is late or not :) If i book you load with 100 miles DH through NJ traffic your ETA will be pass 5pm :)", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 17:10:43", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "and i dont see nothin close by", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 17:10:56", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "i had 3 loads today From PA which we could get you if you'd be ready earlier. But unfortunately we dont", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 18:06:29", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Done", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 18:06:43", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 18:07:29", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Load # 7MK0419 has been completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-29 18:08:22", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "okey. You can move to truck stop. Hopefully i will find somethin", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 18:15:38", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "working on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 18:16:29", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "what is that ma`am, do you need accounting team?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 18:17:58", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Talked with @JORDAN_ACC He will fix it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 18:18:04", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Layovers + MI-IL DH miles to Shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 18:59:54", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Marie Guetching we got lucky", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 19:08:47", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Called: informed", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 5 }, { "case_id": "REQ-0291", "type": "request", "categories": [ "appointment_request" ], "group_id": "1003979865169", "group_title": "🟢 🎀 1193 MESHIA MOORE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "MESHIA MOORE", "trigger_text": "Or reschedule until then but this is something I had already planned", "trigger_sender": "Tru Harris", "opened_at": "2026-04-29 12:44:56", "last_at": "2026-04-29 16:27:39", "last_signal_at": "2026-04-29 12:44:56", "resolved_at": null, "status": "stale", "duration_hours": 3.71, "message_count": 18, "signal_count": 1, "participants": [ "Tru Harris", "Scott", "Daniel", "Ali" ], "timeline": [ { "timestamp": "2026-04-29 12:44:56", "sender": "Tru Harris", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Or reschedule until then but this is something I had already planned", "signals": [ "request:appointment_request" ], "is_resolution": false }, { "timestamp": "2026-04-29 13:47:45", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Shop is about to call you so apparently I have some type of burnt wires can’t fix here have to go to another shop which they say is not far from here.", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 13:48:11", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@Daniel_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 13:48:29", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "lemme call them", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 13:50:31", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 13:52:49", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "talked, they will check trl right now if they can fix trl, we need to remount ABS harness", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 13:53:31", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Yea he told me he can’t do that and will need to go to another shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 14:36:41", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "@Tharris96 can u pls come to this shop we will do everything there", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 14:52:05", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 14:52:16", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "pls lmk once u will be there", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 15:19:15", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 15:19:23", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Will be out soon there on lunch", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 15:19:59", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Daniel_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 15:20:14", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "calling to the shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 15:22:12", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "no response", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 15:22:22", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "There on lunch", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 15:22:24", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "got u ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 16:27:39", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "called and talked, shop is working on trl", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0290", "type": "request", "categories": [ "contact_request" ], "group_id": "1003865384525", "group_title": "817T TARSIS NDAYISHIMIYE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": null, "trigger_text": "Call them for me it’s 8:10", "trigger_sender": "Tarsis Ndayishimiye", "opened_at": "2026-04-29 12:09:06", "last_at": "2026-04-29 16:36:14", "last_signal_at": "2026-04-29 12:09:06", "resolved_at": null, "status": "stale", "duration_hours": 4.45, "message_count": 23, "signal_count": 1, "participants": [ "Tarsis Ndayishimiye", "Marcus", "James Bryan", "Dustin W" ], "timeline": [ { "timestamp": "2026-04-29 12:09:06", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Call them for me it’s 8:10", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-29 12:35:27", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "did someone arrive? Tarsis", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 12:38:33", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "No", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 13:16:15", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Checked in waiting for the dock", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 13:16:23", "sender": "James Bryan", "role": "dispatch", "label": "NONE", "text": "Cool", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 13:16:23", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 13:18:57", "sender": "Dustin W", "role": "dispatch", "label": "NONE", "text": "Load# 31429-64148 Note: Live loading PU# PU# PU-time: 04/29 12:00 PU-address: YP LO 1130 State St Perth Amboy, NJ 08861 ————————————————————— Note: Live unloading DEL-time: 04/30 09:00 DEL-addr", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-29 13:19:02", "sender": "Dustin W", "role": "dispatch", "label": "NONE", "text": "pls confrim", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 13:19:18", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 14:18:24", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "did you get dock?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 14:25:21", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 14:25:32", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "They are unloading", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 14:25:51", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 14:41:50", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "Load # 22856310 has been completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-29 14:41:53", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "Broker informed", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 15:19:24", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "Per GPS onsite at the shipper", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 15:23:09", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Checked in dock 5", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 15:23:47", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 16:18:09", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 16:23:09", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Gtg?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 16:24:10", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "checking with broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 16:36:11", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "Load # 31429-64148 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-29 16:36:14", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "Good to go", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0289", "type": "request", "categories": [ "info_request" ], "group_id": "1003822858962", "group_title": "🟢 🎀 1306 SHAW TEMEKA (COMPANY DRIVER) TBT EXPRESS", "driver": "SHAW TEMEKA", "trigger_text": "Can u send me the nearest 1", "trigger_sender": "Temeka Shaw", "opened_at": "2026-04-28 23:39:58", "last_at": "2026-04-29 22:32:51", "last_signal_at": "2026-04-29 22:28:03", "resolved_at": null, "status": "stale", "duration_hours": 22.88, "message_count": 13, "signal_count": 2, "participants": [ "Temeka Shaw", "Support team", "Alan Williams", "Delroy" ], "timeline": [ { "timestamp": "2026-04-28 23:39:58", "sender": "Temeka Shaw", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can u send me the nearest 1", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-28 23:40:26", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "sure", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 23:45:18", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "CAT Scale, 11633 Greencastle Pike, Hagerstown, MD 21740, United States", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 23:45:26", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "https://maps.app.goo.gl/wXt2H4V5zGdwD5G56", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 02:08:05", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "I just did", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 02:08:15", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 02:43:18", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Update Status : Stopped Miles left : 509", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 22:28:03", "sender": "Temeka Shaw", "role": "driver", "label": "DRIVER_REQUEST", "text": "@fuel can u send me a fuel stop", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-29 22:29:44", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "lm,c", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 22:30:49", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #415 Amount: For a Full Tank Address: 319 Deer Head Cove Road Rising Fawn , GA 30738 Interstate: I-59, Exit 4 Distance: 18 miles Map link: https://www.google.com", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-29 22:31:09", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "can you please refuel at this pilot", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 22:32:04", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "I've passed that", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 22:32:51", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #601 Amount: For a Full Tank Address: 6098 Macashan Dr Mc Calla , AL 35111 Interstate: I-20/I-59 Exit 104 Distance: 136 miles Map link: https://www.google.com/maps/search/?", "signals": [ "template:fuel_stop" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0288", "type": "request", "categories": [ "home_time" ], "group_id": "1002281369010", "group_title": "🟢 📷 1024 JOAO MARTINS (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "JOAO MARTINS", "trigger_text": "@mark_williamc I'll not going to the office to fix this minor issue that I reported long time ago. They can fix it When im going home not while on the road", "trigger_sender": "Joao Martins", "opened_at": "2026-04-28 23:32:16", "last_at": "2026-04-29 02:46:47", "last_signal_at": "2026-04-28 23:32:16", "resolved_at": null, "status": "stale", "duration_hours": 3.24, "message_count": 3, "signal_count": 1, "participants": [ "Joao Martins", "Nolan Hunt" ], "timeline": [ { "timestamp": "2026-04-28 23:32:16", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_REQUEST", "text": "@mark_williamc I'll not going to the office to fix this minor issue that I reported long time ago. They can fix it When im going home not while on the road", "signals": [ "request:home_time" ], "is_resolution": false }, { "timestamp": "2026-04-28 23:48:39", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Side turn lights working properly i prove it to @john_pti last time", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 02:46:47", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Load# T01487773 Stopped CL: Roadrunner Markets, 300 Van Hill Rd #119, Greeneville, TN 37745, United States 29 miles away from the 2nd receiver", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0287", "type": "request", "categories": [ "fuel_request" ], "group_id": "1003837427210", "group_title": "🟢 🎀 1317 CHISOLM LATRESE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "CHISOLM LATRESE", "trigger_text": "Fuel stop please", "trigger_sender": "LaTrese Chisolm", "opened_at": "2026-04-28 22:38:33", "last_at": "2026-04-29 00:48:15", "last_signal_at": "2026-04-28 22:38:33", "resolved_at": null, "status": "stale", "duration_hours": 2.16, "message_count": 12, "signal_count": 1, "participants": [ "LaTrese Chisolm", "Scott", "Fuel Department", "Nolan Hunt", "Tony" ], "timeline": [ { "timestamp": "2026-04-28 22:38:33", "sender": "LaTrese Chisolm", "role": "driver", "label": "DRIVER_REQUEST", "text": "Fuel stop please", "signals": [ "request:fuel_request" ], "is_resolution": false }, { "timestamp": "2026-04-28 22:38:50", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep2", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 22:38:55", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@dale_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 22:38:58", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 22:46:29", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 22:47:20", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #041 Amount: For a Full Tank Address: 3060 Owingsville Road Mt Sterling , KY 40353 Interstate: I-64, Exit 113 Distance: 64 miles Map link: https://www.google.com", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-28 22:47:23", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "LaTrese lets refuel here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 00:10:07", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Load# 551055179 Rolling CL: 2119 N Stepstone Rd, Owingsville, KY 40360, USA 511 miles left to the receiver", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-29 00:47:38", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "called: driver will stop asap the truck stop to buy mudflap and install", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 00:48:00", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "driver will try to find tool or will buy zip tie and secure the mudfla for now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 00:48:04", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "Nolan pls let me know", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 00:48:15", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "LaTrese pls let me know", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0286", "type": "request", "categories": [ "pay_request" ], "group_id": "1003865384525", "group_title": "817T TARSIS NDAYISHIMIYE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": null, "trigger_text": "Activate my fuel card", "trigger_sender": "Tarsis Ndayishimiye", "opened_at": "2026-04-28 21:19:15", "last_at": "2026-04-28 21:29:49", "last_signal_at": "2026-04-28 21:19:15", "resolved_at": null, "status": "stale", "duration_hours": 0.18, "message_count": 6, "signal_count": 1, "participants": [ "Tarsis Ndayishimiye", "Delroy", "Kevin ⛟" ], "timeline": [ { "timestamp": "2026-04-28 21:19:15", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Activate my fuel card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-28 21:19:27", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 21:29:23", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "How many golons?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 21:29:37", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "@delroy_diesel @Fuel_dep2", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 21:29:45", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 21:29:49", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "60 sir", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0285", "type": "request", "categories": [ "info_request" ], "group_id": "1003751791410", "group_title": "🎀 1052 CANDICE BREWER (COMPANY DRIVER) ROBERTSON TRUCK", "driver": "CANDICE BREWER", "trigger_text": "Can you send me another drug screen form this code is not working", "trigger_sender": "Candice Brewer", "opened_at": "2026-04-28 21:07:02", "last_at": "2026-04-28 21:45:11", "last_signal_at": "2026-04-28 21:07:02", "resolved_at": null, "status": "stale", "duration_hours": 0.64, "message_count": 6, "signal_count": 1, "participants": [ "Candice Brewer", "Nick_Safety", "Wade", "Samuel ⛟" ], "timeline": [ { "timestamp": "2026-04-28 21:07:02", "sender": "Candice Brewer", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you send me another drug screen form this code is not working", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-28 21:18:30", "sender": "Nick_Safety", "role": "dispatch", "label": "NONE", "text": "@safety_wade", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 21:20:46", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "sending", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 21:21:56", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "Candice", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 21:44:35", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "@Nick_Safety1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 21:45:11", "sender": "Nick_Safety", "role": "dispatch", "label": "NONE", "text": "thank you ma'am", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0284", "type": "request", "categories": [ "permission_request" ], "group_id": "1002838212664", "group_title": "🎀 1234 MARJORIE ACCY (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARJORIE ACCY", "trigger_text": "How long should I wait more again", "trigger_sender": "Marjorie Edene Accy", "opened_at": "2026-04-28 19:39:41", "last_at": "2026-04-29 00:28:13", "last_signal_at": "2026-04-28 19:39:41", "resolved_at": null, "status": "stale", "duration_hours": 4.81, "message_count": 11, "signal_count": 1, "participants": [ "Marjorie Edene Accy", "Richard_fleet", "Pitt", "Darcy", "Tommy Nix" ], "timeline": [ { "timestamp": "2026-04-28 19:39:41", "sender": "Marjorie Edene Accy", "role": "driver", "label": "DRIVER_REQUEST", "text": "How long should I wait more again", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-28 19:39:46", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "?????????", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 19:40:14", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "we have already requested from accounting", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 19:40:18", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "they are working on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 19:49:19", "sender": "Pitt", "role": "dispatch", "label": "NONE", "text": "pls don't forget to send receipt", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 19:51:07", "sender": "Pitt", "role": "dispatch", "label": "NONE", "text": "thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 19:52:10", "sender": "Pitt", "role": "dispatch", "label": "NONE", "text": "pls send photo of new tapes after you install it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 20:00:03", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "Update for the load # 1636205 Current location :CAT Scale, 1200 Hillcrest Dr N, Sulphur Springs, TX 75482 Miles left to DEL 2 : 765 Status : stopped", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-28 21:54:17", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "If u used to it before there’s no way u would say that so that had been there some months ago", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 21:55:52", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "@Pitt_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 00:28:13", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "Update for the load # 1636205 Status : Rolling Location : De Valls Bluff, AR 72041 Miles left : 324", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0283", "type": "request", "categories": [ "permission_request" ], "group_id": "1003837427210", "group_title": "🟢 🎀 1317 CHISOLM LATRESE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "CHISOLM LATRESE", "trigger_text": "May I ask why?", "trigger_sender": "LaTrese Chisolm", "opened_at": "2026-04-28 18:08:05", "last_at": "2026-04-28 21:05:29", "last_signal_at": "2026-04-28 19:00:19", "resolved_at": null, "status": "stale", "duration_hours": 2.96, "message_count": 30, "signal_count": 2, "participants": [ "LaTrese Chisolm", "Ryan Clark", "Ali", "Scott" ], "timeline": [ { "timestamp": "2026-04-28 18:08:05", "sender": "LaTrese Chisolm", "role": "driver", "label": "DRIVER_REQUEST", "text": "May I ask why?", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-28 18:10:22", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 18:12:36", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "I got it Pitt", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 18:50:08", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "how u do that good job", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 18:55:30", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "any news ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 18:55:44", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "got dock >", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 18:55:46", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "Yes on door sorry forgot", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 18:55:51", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 18:55:53", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "np", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 19:00:19", "sender": "LaTrese Chisolm", "role": "driver", "label": "DRIVER_REQUEST", "text": "This might be too much to ask but can I get a full clock please", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-28 19:00:38", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 19:49:40", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "They stopped loading me to load others", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 19:50:06", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "Been waiting to be loaded for 49 mins", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 20:47:09", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "Still waiting", "signals": [ "issue:detention" ], "is_resolution": false }, { "timestamp": "2026-04-28 20:47:46", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "I did what yall asked about macros now nobody is responding. Yall on lunch?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 20:48:35", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "yes ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 20:48:40", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "checking now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 20:48:42", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "with broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 20:50:43", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "I hope I get layover pay", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 20:51:09", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "yes i hope so", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 21:01:09", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 21:03:04", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "also seal ma`am ols", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 21:03:16", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "No seal", "signals": [ "report:seal_missing" ], "is_resolution": false }, { "timestamp": "2026-04-28 21:03:16", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "or not seal", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 21:03:33", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Load# 551055179 Picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-28 21:03:40", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "safe a trip", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 21:03:44", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": ")", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 21:03:46", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "Thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 21:04:53", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "Called that shop the are now closed", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 21:05:29", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Hardy_fleet @Adam_Fleet @Pitt_fleet", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0282", "type": "request", "categories": [ "home_time" ], "group_id": "1003979865169", "group_title": "🟢 🎀 1193 MESHIA MOORE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "MESHIA MOORE", "trigger_text": "No new trailer I’m on the way to GA for home time can’t wait and don’t have time to waste miles at a shop", "trigger_sender": "Tru Harris", "opened_at": "2026-04-28 17:23:04", "last_at": "2026-04-28 22:16:12", "last_signal_at": "2026-04-28 17:23:04", "resolved_at": null, "status": "stale", "duration_hours": 4.89, "message_count": 99, "signal_count": 1, "participants": [ "Tru Harris", "Daniel", "Jonathan", "Ryan Clark", "Malcolm", "Scott", "Charlie", "Albert", "Bill Safety", "Timaa", "Delroy", "Ali", "Tony" ], "timeline": [ { "timestamp": "2026-04-28 17:23:04", "sender": "Tru Harris", "role": "unknown", "label": "DRIVER_REQUEST", "text": "No new trailer I’m on the way to GA for home time can’t wait and don’t have time to waste miles at a shop", "signals": [ "request:home_time" ], "is_resolution": false }, { "timestamp": "2026-04-28 17:23:06", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "can u pls check hub cap and back part of the brakes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 17:23:13", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "is there any leak", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 17:23:49", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Hold up going to check in", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 17:25:50", "sender": "Jonathan", "role": "dispatch", "label": "NONE", "text": "430 + tr # 412590 Picked up by: MESHIA MOORE Location: Joliet, IL Time: 4/28 Condition: — Docs: -", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-28 17:26:13", "sender": "Jonathan", "role": "dispatch", "label": "NONE", "text": "Calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 17:29:13", "sender": "Jonathan", "role": "dispatch", "label": "NONE", "text": "Called and talked: driver will send full PTI video for picked up trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 17:32:17", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "No paperwork for load", "signals": [ "report:paperwork_missing" ], "is_resolution": false }, { "timestamp": "2026-04-28 17:33:46", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "check here pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 17:39:15", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Got it waiting for a door to open", "signals": [ "issue:detention" ], "is_resolution": false }, { "timestamp": "2026-04-28 17:39:47", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "will we drop this trl after DEL?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 17:39:55", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "nop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 17:40:01", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "if there is issue", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 17:40:07", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "we will fix", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 17:40:23", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "What is the reason for the smoke", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-28 17:41:36", "sender": "Jonathan", "role": "dispatch", "label": "NONE", "text": "Noted ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 17:44:49", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "company trailer we have next load after DEL this is company trailer we will keep it if u can find a shop for check up the trailer will be great cuz there is issue as driver says it's smoking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 17:45:20", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "most probably wheel seal is leaking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 17:45:32", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "any ETA to fix that ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 17:45:39", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "cuz we have next load", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 17:45:42", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "i can't give ETA", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 17:45:51", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "3 hours roughly", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 17:45:56", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "looking for shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 17:46:14", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "deal", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 17:49:40", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "Dear drivers Please note that brokers have started charging for tracking, so make sure to always keep tracking refreshed and accepted whenever a load is assigned to you. If you do not receive a trac", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 17:58:39", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Not waiting 3 hours I will drop and pick up something else I made no miles last week and the company is not willing to pay me for the miles I miss due to bad equipment", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 17:59:50", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Well I have let the team know since the beginning that my phone will not work for the app…if I could make the miles to stay on top of my bills I could then get the phone fix or a new one so the fee is", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 18:18:18", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 18:20:31", "sender": "Charlie", "role": "dispatch", "label": "NONE", "text": "Load# 550983982 PU-time from: 04/28/2026 07:00 EDT PU-time to: 04/28/2026 21:00 EDT PU-shipper: Garfield Warehouse PU-address: 1251 E Mount Garfield Rd Muskegon, MI 49441 Note: Live Load ——————————", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-28 18:20:47", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "or all same ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 18:20:57", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Nope", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 18:21:19", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Recovery Load# 551076852 delivered", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 18:21:38", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "still looking for shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 18:22:19", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Sir I can’t wait for no repairs", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 18:23:58", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "if it is issue with wheel seal and we don't fix it today, u can catch a fire", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 18:27:53", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "@ryanclarkupd I just told you it world catch a fire you told me no", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 18:29:33", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "i said check the hubcap if it's leaking need to fix", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 18:29:43", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "if not there is no issue", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 18:30:42", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "other driver worked with this trailer 4,5 month nothing happened ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 22:16:12", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Online it say close at 5", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 59 }, { "case_id": "REQ-0281", "type": "request", "categories": [ "permission_request" ], "group_id": "1002782021066", "group_title": "🟡 🎀 807 JENNIFER GARRETT-GROSSARTH (COMPANY DRIVER) - BUCKEYE TRUCKS LLC", "driver": "JENNIFER GARRETT-GROSSARTH", "trigger_text": "May I have more hours please", "trigger_sender": "Jennifer Garrett", "opened_at": "2026-04-28 12:32:12", "last_at": "2026-04-29 11:42:37", "last_signal_at": "2026-04-29 05:55:19", "resolved_at": null, "status": "stale", "duration_hours": 23.17, "message_count": 67, "signal_count": 4, "participants": [ "Jennifer Garrett", "Ryan Clark", "Morgan", "Ali", "Update Team", "Mark", "Malcolm", "Nolan Hunt", "Martin", "𝓓𝓪𝓿𝓲𝓭" ], "timeline": [ { "timestamp": "2026-04-28 12:32:12", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "May I have more hours please", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-28 12:32:39", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 12:55:26", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@Jacob_safety", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 12:59:13", "sender": "Morgan", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 13:05:50", "sender": "Morgan", "role": "dispatch", "label": "NONE", "text": "called I have checked in, and everything is fine with the truck, load, and driver.", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 13:51:53", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Arrived", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 13:51:59", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 14:04:04", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Docked", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 14:04:10", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 14:04:12", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "GM", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 14:04:16", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "keep us posted", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 14:05:06", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Yes will do", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 14:15:34", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Unloading started", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 14:16:02", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 14:35:20", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "All done can’t move out as yet due to equipment in path Also he’s getting copies of pod", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 14:44:40", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 14:45:32", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Boss heading to a petro its 15 miles away to take a break", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 14:46:02", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "Load# 9321911 PU-time: 04/28/2026 16:00 EDT PU-shipper: NPX ONE LLC PU-address: 4275 Reading Crest Avenue Reading, PA 19605 Note: Live Load ————————————————————— DEL-time from: 04/29/2026 08:00 EDT", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-28 14:46:27", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Load# 551546860 delivered", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-28 14:49:15", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 15:50:29", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Boss may I have more hours please", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-28 15:50:35", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 17:24:25", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Arrived", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 17:34:26", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good afternoon may I please have the pu#", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-28 17:34:47", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "PO #: 54142709LN", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 17:47:29", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Arrived checked in docked in door 5", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 17:47:37", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 17:47:41", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "keep us poste d", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 17:48:34", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "Dear drivers Please note that brokers have started charging for tracking, so make sure to always keep tracking refreshed and accepted whenever a load is assigned to you. If you do not receive a trac", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 18:56:03", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Jennifer any news ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 18:56:08", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "loading >?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 19:05:04", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "My bad boss yes they are loading", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 19:21:05", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Stop and go process", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 19:49:51", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 19:51:17", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Load# 9321911 Picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-28 19:52:34", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "g2g", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 20:31:52", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "I’ve been driving for a long time, but I’m gonna need enough time to make it to a safe. There’s like nothing out here where I’m at right now thank you.", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 20:32:03", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Please, please please please please", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-28 20:32:41", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-29 11:42:37", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "ooh got it keep us posted pls", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 27 }, { "case_id": "REQ-0280", "type": "request", "categories": [ "info_request" ], "group_id": "1002560188081", "group_title": "📷 972 OLEKSII ZADOROZHNYI (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "OLEKSII ZADOROZHNYI", "trigger_text": "Скиньте плиз этот документ на факс", "trigger_sender": "Oleksii Zadorozhnyi", "opened_at": "2026-04-28 08:01:44", "last_at": "2026-04-28 13:18:28", "last_signal_at": "2026-04-28 08:01:44", "resolved_at": null, "status": "stale", "duration_hours": 5.28, "message_count": 7, "signal_count": 1, "participants": [ "Oleksii Zadorozhnyi", "Eric Foreman", "Martin", "Daniel", "Darcy" ], "timeline": [ { "timestamp": "2026-04-28 08:01:44", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "DRIVER_REQUEST", "text": "Скиньте плиз этот документ на факс", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-04-28 08:24:45", "sender": "Eric Foreman", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep2", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 08:25:05", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 08:42:05", "sender": "Eric Foreman", "role": "dispatch", "label": "NONE", "text": "Update for load # 232033169 Status rolling Loc: 84 Lumber, 2699 Lee Hwy South, Troutville, VA 24175 Miles left: 633", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-28 12:38:12", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "@oleksiizador GM Sir, can u pls go to this shop, we will check brake chambers there", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 12:40:44", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "called and talked, driver s gonna take a rest for now, he wlmk once he will be ready to go to the shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 13:18:28", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "Update for load # 232033169 Status stpped Loc: 84 Lumber, 975 NJ-173, Bloomsbury, NJ 08804 Miles left: 459", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0279", "type": "request", "categories": [ "permission_request" ], "group_id": "1002782021066", "group_title": "🟡 🎀 807 JENNIFER GARRETT-GROSSARTH (COMPANY DRIVER) - BUCKEYE TRUCKS LLC", "driver": "JENNIFER GARRETT-GROSSARTH", "trigger_text": "Good evening may I please have more hours thank you", "trigger_sender": "Jennifer Garrett", "opened_at": "2026-04-28 03:02:26", "last_at": "2026-04-28 07:23:42", "last_signal_at": "2026-04-28 05:56:43", "resolved_at": "2026-04-28 07:23:42", "status": "resolved", "duration_hours": 4.35, "message_count": 8, "signal_count": 2, "participants": [ "Jennifer Garrett", "Nolan Hunt" ], "timeline": [ { "timestamp": "2026-04-28 03:02:26", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good evening may I please have more hours thank you", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-28 03:02:42", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 04:11:03", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Load# 551546860 Rolling CL: 6050 Lee Hwy, Atkins, VA 24311, USA 496 miles left to the receiver", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-28 05:56:43", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good morning may I please have more hours thank you", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-28 05:57:13", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 07:21:14", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Load# 551546860 Stopped CL: 713 Oakland Cir, Raphine, VA 24472, USA 344 miles left to the receiver", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-28 07:21:32", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "hey Ma'am have u stopped for fuel ? Jennifer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 07:23:42", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Hey boss, good morning just stopped for fuel back on the road", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0278", "type": "request", "categories": [ "pay_request" ], "group_id": "1002838212664", "group_title": "🎀 1234 MARJORIE ACCY (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARJORIE ACCY", "trigger_text": "Send the money on Zelle 14,75 dollars", "trigger_sender": "Marjorie Edene Accy", "opened_at": "2026-04-28 00:00:36", "last_at": "2026-04-28 19:39:29", "last_signal_at": "2026-04-28 19:35:14", "resolved_at": null, "status": "stale", "duration_hours": 19.65, "message_count": 19, "signal_count": 3, "participants": [ "Marjorie Edene Accy", "Tommy Nix", "Delroy", "Austin", "Darcy", "Pitt" ], "timeline": [ { "timestamp": "2026-04-28 00:00:36", "sender": "Marjorie Edene Accy", "role": "driver", "label": "DRIVER_REQUEST", "text": "Send the money on Zelle 14,75 dollars", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-28 00:00:36", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "[phone]", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 00:00:49", "sender": "Marjorie Edene Accy", "role": "driver", "label": "DRIVER_REQUEST", "text": "Guys Zelle me the money", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-28 00:03:57", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "we will add your paycheck ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 00:04:01", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "ok ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 00:04:11", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "@Khamza_acc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 00:45:17", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #1054 Amount: For a Full Tank Address: 10700 U.S. Hwy 183 N. Buda , TX 78610 Interstate: Hwy 183 & Hwy 21 Distance: 163 miles Map link: https://www.google.com/ma", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-28 00:45:25", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "@Marjorie_E_Accy lets refuel at this pilot ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 01:23:30", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "Update for the load # 1636205 Status : Rolling Location : Gardendale, TX, 78014 Miles left : 1048", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-28 03:52:39", "sender": "Austin", "role": "dispatch", "label": "NONE", "text": "Update for the load # 1636205 Current location : Natalia, TX 78059 Miles left : 1005 Status : Stopped", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-28 19:35:14", "sender": "Marjorie Edene Accy", "role": "driver", "label": "DRIVER_REQUEST", "text": "Zelle me [phone]", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-28 19:36:09", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "@Pitt_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 19:36:34", "sender": "Pitt", "role": "dispatch", "label": "NONE", "text": "moment", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 19:37:33", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "Hurry up guys", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 19:38:04", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "Hello", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 19:39:11", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "I’m leaving them", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 19:39:20", "sender": "Pitt", "role": "dispatch", "label": "NONE", "text": "wait", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 19:39:23", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "Kenzo", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 19:39:29", "sender": "Pitt", "role": "dispatch", "label": "NONE", "text": "pls", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0277", "type": "request", "categories": [ "pay_request" ], "group_id": "1002516426425", "group_title": "📷 781 LUD BLITZ WIDG PAYOUTE (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "LUD BLITZ WIDG PAYOUTE", "trigger_text": "Activate fuel card please", "trigger_sender": "Lud Blitz W Payoute", "opened_at": "2026-04-27 22:01:43", "last_at": "2026-04-28 03:06:30", "last_signal_at": "2026-04-27 22:01:43", "resolved_at": null, "status": "stale", "duration_hours": 5.08, "message_count": 4, "signal_count": 1, "participants": [ "Lud Blitz W Payoute", "Delroy", "Kevin ⛟", "Michael" ], "timeline": [ { "timestamp": "2026-04-27 22:01:43", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "DRIVER_REQUEST", "text": "Activate fuel card please", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-27 22:01:53", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "iok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 01:08:36", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "Update for load # 5307452 Status Rolling Loc: Everett McKinley Dirksen Mem Hwy, Downs, IL 61736 Miles left: 269", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-28 03:06:30", "sender": "Michael", "role": "dispatch", "label": "NONE", "text": "Load # 5307452 Current location: Pilot Travel Center, 503 N Oakwood St, Oakwood, IL 61858 Status: Stopped GPS is showing 207 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0276", "type": "request", "categories": [ "info_request" ], "group_id": "1003769147142", "group_title": "🟢 🎀 1184 SHEREE WALDON (COMPANY DRIVER) TBT EXPRESS", "driver": "SHEREE WALDON", "trigger_text": "I need a 00319 number", "trigger_sender": "Sheree Waldon", "opened_at": "2026-04-27 21:50:26", "last_at": "2026-04-28 01:55:11", "last_signal_at": "2026-04-27 21:50:26", "resolved_at": null, "status": "stale", "duration_hours": 4.08, "message_count": 9, "signal_count": 1, "participants": [ "Sheree Waldon", "Delroy", "Alan Williams" ], "timeline": [ { "timestamp": "2026-04-27 21:50:26", "sender": "Sheree Waldon", "role": "driver", "label": "DRIVER_REQUEST", "text": "I need a 00319 number", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-27 22:38:20", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #300 Amount: For a Full Tank Address: 2111 SW Railroad Avenue Hammond , LA 70403 Interstate: I-12/55/US 51, Exit 40 Distance: 234 miles Map link: https://www.goo", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-27 22:38:24", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Sheree lets refuel here after PU", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 22:57:33", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 22:58:31", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "@john_pti", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 23:00:52", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "we need to scale load pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 23:01:19", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 23:37:51", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "looks good ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 01:55:11", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "Update Status : Rolling Miles left : 709", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0275", "type": "request", "categories": [ "doc_request" ], "group_id": "1003798255967", "group_title": "🎀 5094 CHRISTINE WINTERS (COPMANY DRIVER) ARSLON LLC", "driver": "CHRISTINE WINTERS", "trigger_text": "called and talked , driver will print it out at Pilot , and let us know", "trigger_sender": "Stanley", "opened_at": "2026-04-27 21:45:21", "last_at": "2026-04-28 03:12:14", "last_signal_at": "2026-04-27 21:45:21", "resolved_at": null, "status": "stale", "duration_hours": 5.45, "message_count": 2, "signal_count": 1, "participants": [ "Stanley", "Isaac" ], "timeline": [ { "timestamp": "2026-04-27 21:45:21", "sender": "Stanley", "role": "staff_relay", "label": "DRIVER_REQUEST", "text": "called and talked , driver will print it out at Pilot , and let us know", "signals": [ "request:doc_request", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-04-28 03:12:14", "sender": "Isaac", "role": "dispatch", "label": "NONE", "text": "Location update for the load# 551677272 Current location: Erie, PA 16510 Status: Rolling 534 miles left to the receiver", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0274", "type": "request", "categories": [ "contact_request" ], "group_id": "1003979865169", "group_title": "🟢 🎀 1193 MESHIA MOORE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "MESHIA MOORE", "trigger_text": "Will someone from accounting please give me a call", "trigger_sender": "Tru Harris", "opened_at": "2026-04-27 21:40:47", "last_at": "2026-04-28 01:28:27", "last_signal_at": "2026-04-27 21:40:47", "resolved_at": null, "status": "stale", "duration_hours": 3.79, "message_count": 35, "signal_count": 1, "participants": [ "Tru Harris", "Ali", "Scott", "Nolan Hunt" ], "timeline": [ { "timestamp": "2026-04-27 21:40:47", "sender": "Tru Harris", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Will someone from accounting please give me a call", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-27 21:41:17", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@JORDAN_ACC @Fel1x_acc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 22:09:43", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "checkimg", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 22:11:20", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Load# S3871611 Delivered", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-27 22:24:36", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "once you drop trailer send pics from all sides please @Tharris96", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 23:00:26", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Arrived", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 23:00:44", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "good let's drop the trailer and send pics from all sides", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 23:00:50", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "They need some type of information or paperwork for who I’m dropping this trailer off for", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 23:01:22", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "a sec", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 23:01:48", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "101801", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 23:01:56", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "rty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 23:06:11", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "all good ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 23:06:57", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Nope", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 23:07:20", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "what's wrong ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 23:08:04", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 23:09:35", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "called and talked : all good", "signals": [ "negation" ], "is_resolution": false }, { "timestamp": "2026-04-27 23:18:52", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 23:20:27", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "ETA to pickup is 7:45 will this place be open??", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 23:20:43", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "just goo goo pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 23:21:07", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 23:21:09", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "can", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 23:21:27", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Oh we back to fixing clocks", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 23:21:38", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "yesss", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 23:22:15", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "All good to go did they check drop off", "signals": [ "negation" ], "is_resolution": false }, { "timestamp": "2026-04-27 23:23:16", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Hello", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 23:23:24", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Ok go pull off", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 23:25:54", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "yes your trailer already ready", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 00:56:00", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Arrived", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 00:56:08", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Paperwork??", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 00:58:09", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "@Tharris96", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 00:58:17", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "let us know once u hook the trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 01:21:48", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "did u hook the trailer ? @Tharris96", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 01:22:43", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 01:22:59", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Looking for my stopping point", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 01:28:27", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Idk what this new thing yall got going on with the camera or ELD talking to you but don’t I almost jumped out the truck wheel it was rolling", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0273", "type": "request", "categories": [ "info_request" ], "group_id": "1002422905138", "group_title": "820T SERGEY MKRTYCHAN (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": null, "trigger_text": "Отправь я открою", "trigger_sender": "Sergey Mkrtychan", "opened_at": "2026-04-27 21:37:43", "last_at": "2026-04-27 21:38:23", "last_signal_at": "2026-04-27 21:37:43", "resolved_at": null, "status": "stale", "duration_hours": 0.01, "message_count": 4, "signal_count": 1, "participants": [ "Sergey Mkrtychan", "Jeremy Spencer" ], "timeline": [ { "timestamp": "2026-04-27 21:37:43", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Отправь я открою", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-04-27 21:38:09", "sender": "Jeremy Spencer", "role": "dispatch", "label": "NONE", "text": "ono po drugomu robotaet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 21:38:17", "sender": "Jeremy Spencer", "role": "dispatch", "label": "NONE", "text": "nado skachat i registrirovat", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 21:38:23", "sender": "Jeremy Spencer", "role": "dispatch", "label": "NONE", "text": "on vam pokajet gruz", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0272", "type": "request", "categories": [ "contact_request" ], "group_id": "1003840953141", "group_title": "🎀 1245 RAUNELLE JONES (COMPANY DRIVER) ROBERTSON TRUCKS LLC", "driver": "RAUNELLE JONES", "trigger_text": "They need to talk to someone for payment please call", "trigger_sender": "Raunelle Jones", "opened_at": "2026-04-27 21:31:27", "last_at": "2026-04-27 23:11:37", "last_signal_at": "2026-04-27 21:31:27", "resolved_at": null, "status": "stale", "duration_hours": 1.67, "message_count": 20, "signal_count": 1, "participants": [ "Raunelle Jones", "Amir", "Tony", "Lily Collins" ], "timeline": [ { "timestamp": "2026-04-27 21:31:27", "sender": "Raunelle Jones", "role": "driver", "label": "DRIVER_REQUEST", "text": "They need to talk to someone for payment please call", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-27 21:31:59", "sender": "Raunelle Jones", "role": "driver", "label": "NONE", "text": "[phone]", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 21:35:13", "sender": "Raunelle Jones", "role": "driver", "label": "NONE", "text": "They close at 5pm so they need it asap to even start putting them on if not then they said have to come back tomorrow", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 21:35:43", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "@henry_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 21:36:13", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 21:36:29", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "they are done ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 21:36:33", "sender": "Raunelle Jones", "role": "driver", "label": "NONE", "text": "It’s 436", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 21:37:13", "sender": "Raunelle Jones", "role": "driver", "label": "NONE", "text": "They have not started because of them having to take the tires off they want to make sure they get payment before even starting", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 21:40:21", "sender": "Raunelle Jones", "role": "driver", "label": "NONE", "text": "They have started looks like", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 21:43:23", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "let me know when they will finish", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 22:02:35", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "Raunelle pls send photo of the all repalced tires", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 22:03:01", "sender": "Raunelle Jones", "role": "driver", "label": "NONE", "text": "K", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 22:09:00", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "pls send all tires", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 22:09:07", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "invoice and receipot", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 22:09:11", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "i paid", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 22:13:52", "sender": "Raunelle Jones", "role": "driver", "label": "NONE", "text": "On my way to truck stop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 22:14:22", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "g2g", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 23:10:38", "sender": "Lily Collins", "role": "dispatch", "label": "NONE", "text": "Load# 5307567 BOL# [phone] NOTE: LIVE LOADING PU-time: 04/28/2026 06:00 - 16:00 PU: KyKenKee- Woodstock 10190 Frog Lady Road WOODSTOCK AL 35188 ————————————————————— Note: DROP TRAILER AT THE RE", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-27 23:10:53", "sender": "Lily Collins", "role": "dispatch", "label": "NONE", "text": "Raunelle our next load is here ma’am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 23:11:37", "sender": "Raunelle Jones", "role": "driver", "label": "NONE", "text": "Kk thanks", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0271", "type": "request", "categories": [ "info_request" ], "group_id": "1003822858962", "group_title": "🟢 🎀 1306 SHAW TEMEKA (COMPANY DRIVER) TBT EXPRESS", "driver": "SHAW TEMEKA", "trigger_text": "Any update", "trigger_sender": "Temeka Shaw", "opened_at": "2026-04-27 20:02:07", "last_at": "2026-04-27 21:15:08", "last_signal_at": "2026-04-27 20:02:07", "resolved_at": null, "status": "stale", "duration_hours": 1.22, "message_count": 5, "signal_count": 1, "participants": [ "Temeka Shaw", "Mark" ], "timeline": [ { "timestamp": "2026-04-27 20:02:07", "sender": "Temeka Shaw", "role": "driver", "label": "DRIVER_REQUEST", "text": "Any update", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-04-27 20:02:24", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "I am looking right now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 20:02:36", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "will inform shortly", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 20:02:57", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 21:15:08", "sender": "Temeka Shaw", "role": "driver", "label": "NONE", "text": "Copy that", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0270", "type": "request", "categories": [ "info_request" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "Can you check if I’m at the right place", "trigger_sender": "mario santos", "opened_at": "2026-04-27 17:56:03", "last_at": "2026-04-27 20:29:52", "last_signal_at": "2026-04-27 17:56:03", "resolved_at": null, "status": "stale", "duration_hours": 2.56, "message_count": 27, "signal_count": 1, "participants": [ "mario santos", "Antony", "Tom Hall" ], "timeline": [ { "timestamp": "2026-04-27 17:56:03", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you check if I’m at the right place", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-27 17:56:16", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "sec", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:56:34", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:56:57", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "shows this place", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 18:02:45", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "You have a 239 pick up number", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 18:03:18", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "looks like i dont have it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 18:03:23", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "are they asking for it ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 18:05:59", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Dock 5", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 19:13:16", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "unloading ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 19:13:30", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Yes getting unloaded", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 19:42:04", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "empty now ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 19:42:09", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Ed", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 19:42:10", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 19:43:12", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "Load# 2571676 - completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-27 19:43:36", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "@RioDogg going home ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 19:56:47", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "@RioDogg are you ready for the loads ? or going home ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 19:57:15", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "@TomHall_95 told me we need to get a load back it’s to far to dead him head back home", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 19:57:23", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "This will be my last load back to GA", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 19:57:34", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 19:57:40", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "Yes, boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 19:57:42", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "Gimme a few", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 19:57:45", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "working on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 20:29:18", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "Load# 22881397 BM 104301278829 CG 1015130- 616 PO [phone] BN 104301278829 (live loading) PU-time: 7am 04/28/2026 PU-address: FULL CIRCLE FIBER PARTNERS 13128 US 301N, Dade City, FL 33525 ————————", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-27 20:29:39", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "Here is our next load @RioDogg brothe", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 20:29:45", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 20:29:51", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "thank you, too", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 20:29:52", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "🤝", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0269", "type": "request", "categories": [ "contact_request" ], "group_id": "1002422905138", "group_title": "820T SERGEY MKRTYCHAN (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": null, "trigger_text": "Позвони", "trigger_sender": "Sergey Mkrtychan", "opened_at": "2026-04-27 17:03:45", "last_at": "2026-04-28 02:06:59", "last_signal_at": "2026-04-27 21:55:03", "resolved_at": null, "status": "stale", "duration_hours": 9.05, "message_count": 33, "signal_count": 2, "participants": [ "Sergey Mkrtychan", "Kyle", "Jeremy Spencer", "Phil Kent", "Tony" ], "timeline": [ { "timestamp": "2026-04-27 17:03:45", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Позвони", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-27 17:05:18", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "talked", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:19:12", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:20:57", "sender": "Jeremy Spencer", "role": "dispatch", "label": "NONE", "text": "cheking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:33:27", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "NONE", "text": "Я не знаю пока куда мне ехать и где стоять и ждать", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:34:10", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "NONE", "text": "И сколько ждать?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:34:29", "sender": "Jeremy Spencer", "role": "dispatch", "label": "NONE", "text": "mojete v truck stop ezjat pojalusta", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:34:38", "sender": "Jeremy Spencer", "role": "dispatch", "label": "NONE", "text": "broker ne dal gruz na etot trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:34:43", "sender": "Jeremy Spencer", "role": "dispatch", "label": "NONE", "text": "ishu drugoy gruz", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:35:10", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "NONE", "text": "Ок", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:37:05", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "NONE", "text": "Наверно хотели брильянты перевести", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 19:19:24", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "NONE", "text": "Если что-то будет не пищите а звоните", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 19:20:23", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "Got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 20:03:27", "sender": "Jeremy Spencer", "role": "dispatch", "label": "NONE", "text": "Load # 919103", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-27 20:03:36", "sender": "Jeremy Spencer", "role": "dispatch", "label": "NONE", "text": "Project 44", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 20:04:37", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "called and informed", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 20:54:05", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 20:54:19", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "12676772", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 21:30:28", "sender": "Jeremy Spencer", "role": "dispatch", "label": "NONE", "text": "mojete ustanavit etot app", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 21:55:03", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Позвони", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-27 21:55:18", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 21:55:50", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "please call driver", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 22:01:54", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 22:15:42", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "Update for the load# 919103 The load has been picked up", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-27 22:15:48", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "please scale the loa", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 23:58:02", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "@Adam_Fleet @Nicholas_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 23:58:09", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "@Fel1x_acc @Lester_acc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 23:59:11", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "g2g", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 00:02:21", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "can you send the scale ticket itself without receipt", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 00:12:22", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "talked: all good", "signals": [ "negation" ], "is_resolution": false }, { "timestamp": "2026-04-28 00:12:46", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "thank you brat", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 01:12:59", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "Update for the load# 919103 Status: rolling Current location: 3725 Cleveland Rd, South Bend, IN 46628 875 miles left to DEL", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-28 02:06:59", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "Update for the load# 919103 Status: rolling Current location: 3280 E 750 N, Howe, IN 46746 825 miles left to DEL", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0268", "type": "request", "categories": [ "contact_request" ], "group_id": "1002281369010", "group_title": "🟢 📷 1024 JOAO MARTINS (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "JOAO MARTINS", "trigger_text": "Once it's finished they will give me a call", "trigger_sender": "Joao Martins", "opened_at": "2026-04-27 16:52:28", "last_at": "2026-04-27 19:55:47", "last_signal_at": "2026-04-27 16:52:28", "resolved_at": null, "status": "stale", "duration_hours": 3.06, "message_count": 17, "signal_count": 1, "participants": [ "Joao Martins", "Ryan Clark", "Ali", "draco", "Scott", "Choyxona №2" ], "timeline": [ { "timestamp": "2026-04-27 16:52:28", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_REQUEST", "text": "Once it's finished they will give me a call", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-27 16:52:36", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:11:40", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "T01487773 if any problem try with it bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:11:41", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Joao", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:14:48", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "I never had problem with this", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:14:50", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "That worked", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:14:50", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "I already disconnect", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:14:50", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "I dock on 11", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:15:08", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "got it keep us posted", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 18:15:58", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #255 Amount: For a Full Tank Address: 433 Old Gate Lane Milford , CT 06460 Interstate: I-95, Exit 40 Distance: 101 miles Map link: https://www.google.com/maps/se", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-27 18:16:08", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "Joao lets refuel Full tank here After PU", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 19:46:55", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "I had no internet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 19:48:34", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 19:51:40", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Load# T01487773 Picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-27 19:52:57", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "load pcs bro ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 19:53:02", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Joao", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 19:55:47", "sender": "Choyxona №2", "role": "dispatch", "label": "NONE", "text": "1024 JOAO MARTINS Buckeye Hello sir check your eld connection please", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0267", "type": "request", "categories": [ "info_request" ], "group_id": "1002281369010", "group_title": "🟢 📷 1024 JOAO MARTINS (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "JOAO MARTINS", "trigger_text": "I need T1 number", "trigger_sender": "Joao Martins", "opened_at": "2026-04-27 16:44:35", "last_at": "2026-04-27 16:52:15", "last_signal_at": "2026-04-27 16:44:35", "resolved_at": null, "status": "stale", "duration_hours": 0.13, "message_count": 12, "signal_count": 1, "participants": [ "Joao Martins", "Scott" ], "timeline": [ { "timestamp": "2026-04-27 16:44:35", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_REQUEST", "text": "I need T1 number", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-27 16:44:47", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 16:45:31", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "1487773", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 16:46:52", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Try using this one", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 16:47:01", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "worked bro?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 16:47:45", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "This is t1?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 16:47:59", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "T1487773", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 16:48:15", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Waiting for the guy", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 16:48:33", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "checking with broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 16:48:36", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "!", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 16:48:51", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "I am waiting on the office guy", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 16:52:15", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "They told me to back door 11, and disconnect to park on the bobtail area", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0266", "type": "request", "categories": [ "info_request" ], "group_id": "1003850984050", "group_title": "🎀 841 TOUSSAINT MARIE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "TOUSSAINT MARIE", "trigger_text": "Please, can you help me with the address?", "trigger_sender": "Marie Guetching Toussaint Altidor", "opened_at": "2026-04-27 14:50:01", "last_at": "2026-04-28 15:29:28", "last_signal_at": "2026-04-28 14:41:20", "resolved_at": null, "status": "stale", "duration_hours": 24.66, "message_count": 25, "signal_count": 2, "participants": [ "Marie Guetching Toussaint Altidor", "Mary Watson", "Fuel Department", "Zach Murphy" ], "timeline": [ { "timestamp": "2026-04-27 14:50:01", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please, can you help me with the address?", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-27 14:50:08", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "https://maps.app.goo.gl/cXb3cydDqcFcBkYe8", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 14:50:19", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "1350 Troupe Rd, Harborcreek, PA 16421", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 14:50:30", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Please write this one", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 14:52:34", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 15:36:53", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "#Update Status: rolling 66 miles away from the shipper", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-27 16:58:02", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Per GPS, onsite the shipper", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:18:04", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Marie Guetching , have you checked and getting unloaded?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:30:27", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Please send loaded pictures as well", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:34:45", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "are they secured?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:35:54", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "It’s ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:36:02", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:37:07", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Load # 128960208 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-27 19:23:09", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #474 Amount: For a Full Tank Address: 270 Scotts Fork-Bonnie Road Sutton , WV 26601 Interstate: I-79, Exit 67 Distance: 191 miles Map link: https://www.google.co", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-27 19:23:13", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "841 Marie Guetching it should be on your way, pls get fuel from this pilot", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 20:24:58", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Marie Guetching ma'am. Good evening once again please send PTI. Its Monday. Truck + Trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 14:41:20", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please, can you call me", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-28 14:41:38", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Per GPS, onsite the receiver", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 14:43:53", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "talked with driver. We will try to make PTI tomorrow. Rn its heavy rain in GA", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 14:44:01", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Marie Guetching please let us know when you will get a dock door", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 14:44:30", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "I’m at the dock", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 14:44:51", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "nice", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 14:44:54", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "working on a load for you then", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 14:45:13", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Yes, thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 15:29:28", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "I’m done", "signals": [ "issue:complaint_escalation" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0265", "type": "request", "categories": [ "pay_request" ], "group_id": "1003865384525", "group_title": "817T TARSIS NDAYISHIMIYE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": null, "trigger_text": "Activate my fuel card", "trigger_sender": "Tarsis Ndayishimiye", "opened_at": "2026-04-27 14:19:52", "last_at": "2026-04-27 19:57:33", "last_signal_at": "2026-04-27 14:19:52", "resolved_at": null, "status": "stale", "duration_hours": 5.63, "message_count": 17, "signal_count": 1, "participants": [ "Tarsis Ndayishimiye", "draco", "Marcus" ], "timeline": [ { "timestamp": "2026-04-27 14:19:52", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Activate my fuel card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-27 14:19:58", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 14:20:09", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "done", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 14:20:15", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 15:26:20", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "Rolling 49 miles left to the shipper", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-27 16:42:26", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "Tarsis loading?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 16:55:58", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Checked in dock 1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 16:56:09", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:13:08", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Dealer #890 Amount: For a Full Tank Address: 2299 US Hwy 62W Kuttawa , KY 42055 Interstate: I-24, Exit 40 Distance: 167 miles Map link: https://www.google.com/maps/search/?ap", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-27 17:13:16", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "Tarsis lets refuel here After PU", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 18:11:43", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 18:12:37", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "Load # 22856310 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-27 18:12:40", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "Tarsis need to scale", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 18:12:44", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 18:13:04", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "I will", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 19:53:33", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "did you scale?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 19:57:33", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "@Fel1x_acc @JORDAN_ACC", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0264", "type": "request", "categories": [ "load_request" ], "group_id": "1002281369010", "group_title": "🟢 📷 1024 JOAO MARTINS (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "JOAO MARTINS", "trigger_text": "On the facility now. I did extra miles i had to turn around because of low bridge in this area of CT alot of parkways truck cant run .I arrived now all good", "trigger_sender": "Joao Martins", "opened_at": "2026-04-27 12:34:30", "last_at": "2026-04-27 12:35:07", "last_signal_at": "2026-04-27 12:34:30", "resolved_at": null, "status": "stale", "duration_hours": 0.01, "message_count": 2, "signal_count": 1, "participants": [ "Joao Martins", "Update Team" ], "timeline": [ { "timestamp": "2026-04-27 12:34:30", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_REQUEST", "text": "On the facility now. I did extra miles i had to turn around because of low bridge in this area of CT alot of parkways truck cant run .I arrived now all good", "signals": [ "request:load_request", "negation" ], "is_resolution": false }, { "timestamp": "2026-04-27 12:35:07", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Good, ty", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0263", "type": "request", "categories": [ "permission_request" ], "group_id": "1003837427210", "group_title": "🟢 🎀 1317 CHISOLM LATRESE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "CHISOLM LATRESE", "trigger_text": "May I have a fuel stop along I-20 west", "trigger_sender": "LaTrese Chisolm", "opened_at": "2026-04-27 12:16:17", "last_at": "2026-04-27 17:21:46", "last_signal_at": "2026-04-27 12:16:17", "resolved_at": null, "status": "stale", "duration_hours": 5.09, "message_count": 15, "signal_count": 1, "participants": [ "LaTrese Chisolm", "Malcolm", "Ryan Clark", "Fuel Department", "Scott", "Ali", "Update Team", "John" ], "timeline": [ { "timestamp": "2026-04-27 12:16:17", "sender": "LaTrese Chisolm", "role": "driver", "label": "DRIVER_REQUEST", "text": "May I have a fuel stop along I-20 west", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-27 12:16:27", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep2", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:17:08", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@Vincenz0_TD @jonathan_td1 @john_pti", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:17:10", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@Sam_fleeet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 13:08:59", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #144 Amount: For a Full Tank Address: 2975 Gun Club Road Augusta , GA 30907 Interstate: I-20, Exit 200 Distance: 49 miles Map link: https://www.google.com/maps/s", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-27 13:09:09", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "LaTrese please refuel from here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 13:27:51", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "accept MacroPoint tracking and send screen shot pls ma`am LaTrese", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 14:45:58", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "Pu number please", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 14:46:03", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "551408011", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 14:46:15", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "SO084962", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 15:06:57", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 15:09:29", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Load# 551408011 picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-27 17:19:49", "sender": "John", "role": "dispatch", "label": "NONE", "text": "#ptitruck #1317 checked: 04/27 condition: no brakes tr: NS186205 condition: mud flap issue documents", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-27 17:21:38", "sender": "John", "role": "dispatch", "label": "NONE", "text": "LaTrese Ma'am, please send a video of truck brake pads once you have a chance Also, pictures of trailer documents (DOT and registration papers)", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:21:46", "sender": "John", "role": "dispatch", "label": "NONE", "text": "@henry_fleet1 @Daniel_fleet1 @albert_fleet1", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0262", "type": "request", "categories": [ "pay_request" ], "group_id": "1003751791410", "group_title": "🎀 1052 CANDICE BREWER (COMPANY DRIVER) ROBERTSON TRUCK", "driver": "CANDICE BREWER", "trigger_text": "Can you activate my fuel card", "trigger_sender": "Candice Brewer", "opened_at": "2026-04-27 12:13:06", "last_at": "2026-04-27 17:37:09", "last_signal_at": "2026-04-27 12:13:06", "resolved_at": null, "status": "stale", "duration_hours": 5.4, "message_count": 26, "signal_count": 1, "participants": [ "Candice Brewer", "draco", "Darcy", "Wade", "Tyler" ], "timeline": [ { "timestamp": "2026-04-27 12:13:06", "sender": "Candice Brewer", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you activate my fuel card", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-27 12:13:19", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:13:29", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:26:45", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "Load Update – # 12608 Status: fueling Current Location: Boss Truck Shop, 7305 Bonnie View Rd, Dallas, TX 75241 54 miles left to DEL", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-27 14:11:32", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "Arrived at receiver", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 14:11:47", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "noted ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 14:25:56", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "Did u get a dock ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 14:26:52", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "No I’m in line there’s no docks it a new place being built I will let you know when I’m unloaded", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 14:28:05", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "sure thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 15:54:46", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "any news mam ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:00:01", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "@Joseph_fleet1 @Jordan_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:00:06", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:03:32", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "load # 12608 has been completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-27 17:06:30", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "✅‼️HOME/REST DAYCALCULATION:‼️✅ 3 weeks of straight work = 3 Home days. 4 weeks of straight work = 4 Home days. 5 weeks of straight work = 6 Home days. • During Home days truck HAS TO BE parked a", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:06:51", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "Status Home 04/27-04/x @Johnathan_Acc @JORDAN_ACC @Fel1x_acc @ziyodaolimova_acc @Khamza_acc @choyxona2023 @Mirshod_88 @Miia_Safety", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:07:16", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "Candice When will you be ready ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:07:45", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "Monday May 4th", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:08:32", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "noted ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:08:34", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "Will I receive my check this week rent is due", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:08:35", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "have a good rest", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:11:28", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "pls send your home address Candice", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:11:47", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "1300 Parkwood Trail Mesquite, TX 75149", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:16:34", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "Candice", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:16:42", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:30:27", "sender": "Tyler", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:37:09", "sender": "Tyler", "role": "dispatch", "label": "NONE", "text": "#ptitruck #1052 checked: 04/27 condition: good tr # LR163053 checked: 04/27 condition: no issue", "signals": [ "template:inspection" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0261", "type": "request", "categories": [ "info_request" ], "group_id": "1002641932462", "group_title": "🟡 📷 1253 BEN JOHNSON BALAN (COMPANY DRIVER) – TBT Express INC", "driver": "BEN JOHNSON BALAN", "trigger_text": "How can I help you ??", "trigger_sender": "Benzoe", "opened_at": "2026-04-27 12:11:48", "last_at": "2026-04-27 17:38:26", "last_signal_at": "2026-04-27 12:12:50", "resolved_at": null, "status": "stale", "duration_hours": 5.44, "message_count": 68, "signal_count": 2, "participants": [ "Benzoe", "Support team", "Felix", "Fuel Department", "John", "Bill Safety" ], "timeline": [ { "timestamp": "2026-04-27 12:11:48", "sender": "Benzoe", "role": "unknown", "label": "DRIVER_REQUEST", "text": "How can I help you ??", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-04-27 12:12:31", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "I saw you call me several times", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:12:36", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "GM sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:12:50", "sender": "Benzoe", "role": "unknown", "label": "DRIVER_REQUEST", "text": "How can I help you", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-04-27 12:12:51", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "??", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:12:55", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "as you know we have appt and your next load as well", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:13:07", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "would be great if we could start rn", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:13:24", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "I’m not aware of the next load you talking about", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:13:27", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "🤷🏻‍♂️", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:13:36", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "I got a trip", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:13:45", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "That I’m not even finished yet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:13:48", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "ok no problem, but we are being a bit late for the next one", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:13:58", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "that's why called you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:14:05", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "I don’t care 🤷🏻‍♂️ bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:14:09", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "need to start rolling asap sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:14:17", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "I’m not going to be late with this trip", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:14:34", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "You can’t tell me when to start rolling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:14:48", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "Gm brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:14:55", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "I hope you are doing well today", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:14:57", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Felix and John", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:14:58", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "we got a load for you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:15:03", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "What’s going on here", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-27 12:15:04", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "will send info shortly", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:15:15", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "You got me a load", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:15:24", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Not even aware of that", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:15:24", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "yeap brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:15:41", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "just came and got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:15:45", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "You going to wait when I finish my trip", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:16:00", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Cause I’m not going to be late", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:16:08", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "For my previous trip", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:16:16", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Always plan my trip", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:16:33", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "If you book a load without my concern", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:16:52", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "JB HUNT Load# 7MC8639 ==================== PU Location : Nfi Nfhi7 27143 Elwood Intl Port Rd Elwood, IL 60421 04/26 ASAP till 13:00 ⚠️ DROP/HOOK ============ DEL Location : Target Dc 3803 540", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:17:03", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "My apt it’s 8 to 10", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:17:06", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:17:13", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "What’s going on", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-27 12:17:20", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:17:51", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "JB HUNT Load# 7LE3491 ==================== PU Location : Transformco 3051 Lakeview Rd 101 Lawrence, KS 66049 04/27 ASAP ⚠️ DROP/HOOK ============ DEL Location : Dollar General Bessemer Dc 410", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:18:13", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "The problem is John and Felix", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:38:26", "sender": "Bill Safety", "role": "safety", "label": "NONE", "text": "Called and talked", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 28 }, { "case_id": "REQ-0260", "type": "request", "categories": [ "load_request" ], "group_id": "1002664243768", "group_title": "🟢 📷 1012 LEROY ARRIAGA (Company Driver) - Buckeye Truck", "driver": "LEROY ARRIAGA", "trigger_text": "Send me load to get out here", "trigger_sender": "Leroy Arriaga", "opened_at": "2026-04-27 11:51:31", "last_at": "2026-04-27 17:51:22", "last_signal_at": "2026-04-27 11:51:31", "resolved_at": null, "status": "stale", "duration_hours": 6.0, "message_count": 49, "signal_count": 1, "participants": [ "Leroy Arriaga", "Malcolm", "Ryan Clark", "Update Team", "John", "Boyka", "Scott", "Steven" ], "timeline": [ { "timestamp": "2026-04-27 11:51:31", "sender": "Leroy Arriaga", "role": "driver", "label": "DRIVER_REQUEST", "text": "Send me load to get out here", "signals": [ "request:load_request" ], "is_resolution": false }, { "timestamp": "2026-04-27 11:51:38", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "gm boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 11:51:42", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "working on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 11:51:48", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "👍🏾", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 11:51:54", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "yes you will get paid", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 11:52:10", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "How much", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 11:52:40", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "$100", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 11:53:10", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "👍🏾", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:08:41", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "@ryanclarkupd make sure u tell Felix from accounting to add it to my check please", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:08:47", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "sure", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:08:54", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "👍🏾", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:23:06", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@john_pti @Jordan_fleet @Sam_fleeet @Ethan_td", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:31:38", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "@Jordan_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 12:59:27", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Anything yet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 13:50:38", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "My load anything yet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 13:51:33", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "working on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 14:25:35", "sender": "John", "role": "dispatch", "label": "NONE", "text": "#ptitruck #1012 checked: 04/27 condition: overall good (no brakes) tr: 319818 condition: overall good (no brakes)", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-27 14:25:59", "sender": "John", "role": "dispatch", "label": "NONE", "text": "@Leroy1013 Sir, please send a video of truck and trailer brake pads once you have a chance", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 15:37:12", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Do I go to a truck stop ?", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-27 15:37:31", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "yes brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 15:38:49", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "I just got this", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 15:38:54", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Do I have a load or no", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-27 15:42:14", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Distpacher call me", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 15:42:28", "sender": "Boyka", "role": "dispatch", "label": "NONE", "text": "nope", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 15:42:28", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 15:44:32", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 15:51:59", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Can I move there u think u can get me a load around that area", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-27 15:52:06", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "sec", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 15:56:04", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "I’m heading over there", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 15:56:12", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "@b0ykauz", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 15:59:41", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "If I don’t get a load on 20 min I’m leaving to the other truck stop I have been empty since 7:30 am it’s 12", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 15:59:48", "sender": "Boyka", "role": "dispatch", "label": "NONE", "text": "getting", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 15:59:48", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "20 min that’s it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 15:59:52", "sender": "Boyka", "role": "dispatch", "label": "NONE", "text": "dont worry", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 16:00:09", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "After 5 hrs", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 16:00:18", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "No over night load", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 16:27:52", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "@Steven_Barlowe", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 16:27:53", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "cool", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 16:27:55", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "tyty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 17:51:22", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Let’s see if I make it", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 9 }, { "case_id": "REQ-0259", "type": "request", "categories": [ "home_time" ], "group_id": "1002664243768", "group_title": "🟢 📷 1012 LEROY ARRIAGA (Company Driver) - Buckeye Truck", "driver": "LEROY ARRIAGA", "trigger_text": "Distpacher need to be home 5-4-26 next Monday morning", "trigger_sender": "Leroy Arriaga", "opened_at": "2026-04-27 11:13:09", "last_at": "2026-04-28 11:30:07", "last_signal_at": "2026-04-28 10:50:37", "resolved_at": null, "status": "stale", "duration_hours": 24.28, "message_count": 18, "signal_count": 2, "participants": [ "Leroy Arriaga", "Ryan Clark", "Scott" ], "timeline": [ { "timestamp": "2026-04-27 11:13:09", "sender": "Leroy Arriaga", "role": "driver", "label": "DRIVER_REQUEST", "text": "Distpacher need to be home 5-4-26 next Monday morning", "signals": [ "request:home_time" ], "is_resolution": false }, { "timestamp": "2026-04-27 11:13:19", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "informing him", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 11:13:49", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "about time we can fix that brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 11:14:02", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 11:14:27", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "now all good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 11:15:12", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Yes but I’m asking about getting compaction cause I lost miles for not been able to run to deliver this load Friday", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 11:15:50", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "ooh got it i will talk with dispatch about that brother sure", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 11:37:52", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Empty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 11:38:22", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 11:38:32", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 11:38:40", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Next load", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 11:38:52", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "working on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 11:41:01", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Load# 31487-95467 Delivered", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-27 11:51:10", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "🚛 PTI REMINDER Please complete your Pre-Trip Inspection (PTI) before starting your trip. All defects or warnings must be reported immediately. PTI is required by law and essential for safety & DOT c", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 10:50:37", "sender": "Leroy Arriaga", "role": "driver", "label": "DRIVER_REQUEST", "text": "I need to be home by 5-4 Monday McAllen Tx", "signals": [ "request:home_time", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-28 10:50:50", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "sure", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 10:50:57", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "This coming Monday", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-28 11:30:07", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Traffic", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0258", "type": "request", "categories": [ "pay_request" ], "group_id": "1002269071382", "group_title": "📷 907 HASSAN CAMALEY (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "HASSAN CAMALEY", "trigger_text": "Please activate the fuel card", "trigger_sender": "Hassan Camaley", "opened_at": "2026-04-26 21:54:07", "last_at": "2026-04-27 02:41:18", "last_signal_at": "2026-04-26 21:54:07", "resolved_at": null, "status": "stale", "duration_hours": 4.79, "message_count": 8, "signal_count": 1, "participants": [ "Hassan Camaley", "Tommy Nix", "Fuel Department" ], "timeline": [ { "timestamp": "2026-04-26 21:54:07", "sender": "Hassan Camaley", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please activate the fuel card", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-26 21:54:22", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "@Jamesfuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 21:54:43", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 21:54:55", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "It says limit eceeded", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 21:55:41", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "Exceeded", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 21:55:46", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "done", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 21:55:49", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "for full", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-27 02:41:18", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "Update for the load # 9324999 Status : Rolling Location : Rice Lake, WI 54868 Miles left : 90", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0257", "type": "request", "categories": [ "fuel_request" ], "group_id": "1002782021066", "group_title": "🟡 🎀 807 JENNIFER GARRETT-GROSSARTH (COMPANY DRIVER) - BUCKEYE TRUCKS LLC", "driver": "JENNIFER GARRETT-GROSSARTH", "trigger_text": "Good afternoon guys I don’t mean to be a bother. I was just inquiring about a fuel stop please.", "trigger_sender": "Jennifer Garrett", "opened_at": "2026-04-26 19:46:26", "last_at": "2026-04-26 21:45:29", "last_signal_at": "2026-04-26 19:46:26", "resolved_at": null, "status": "stale", "duration_hours": 1.98, "message_count": 9, "signal_count": 1, "participants": [ "Jennifer Garrett", "Scott", "Ryan Clark", "James" ], "timeline": [ { "timestamp": "2026-04-26 19:46:26", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good afternoon guys I don’t mean to be a bother. I was just inquiring about a fuel stop please.", "signals": [ "request:fuel_request" ], "is_resolution": false }, { "timestamp": "2026-04-26 19:46:41", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "The last stop was only for 30 gallons", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 19:47:04", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep2", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 19:47:10", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 19:53:04", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@delroy_diesel", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 19:54:10", "sender": "James", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 19:55:05", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #270 Amount: For a Full Tank Address: 314 Lovell Road Knoxville , TN 37934 Interstate: I-40/75, Exit 374 Distance: 28 miles Map link: https://www.google.com/maps", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-26 19:55:15", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Jennifer lets refuel at this pilot ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 21:45:29", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "LOAD 8709240 Rolling 216 miles left to DEL", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0256", "type": "request", "categories": [ "contact_request" ], "group_id": "1002664243768", "group_title": "🟢 📷 1012 LEROY ARRIAGA (Company Driver) - Buckeye Truck", "driver": "LEROY ARRIAGA", "trigger_text": "Call me", "trigger_sender": "Leroy Arriaga", "opened_at": "2026-04-26 18:10:06", "last_at": "2026-04-26 18:50:59", "last_signal_at": "2026-04-26 18:10:06", "resolved_at": "2026-04-26 18:50:59", "status": "resolved", "duration_hours": 0.68, "message_count": 35, "signal_count": 1, "participants": [ "Leroy Arriaga", "Ryan Clark", "Richard_fleet" ], "timeline": [ { "timestamp": "2026-04-26 18:10:06", "sender": "Leroy Arriaga", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call me", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-26 18:10:10", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@richard_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:10:59", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Why do you’ll do that put different tires sizes", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-26 18:11:11", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Fleet call me", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:11:23", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@richard_fleet @Tony_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:11:34", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "one moment", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:18:20", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "They inside tire", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:18:32", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "I’m getting that size just lie the rest of them", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:18:36", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Like", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:20:04", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "This tralior had all new tires 319818 Took it to the tralior shop they change that tire 2 different size why I don’t know just a waste of of time", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:20:35", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@richard_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:21:20", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "i will call now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:27:43", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "talked to driver", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:27:46", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "he is sending pics", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:29:29", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "There going to Put this tire", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:32:22", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "I don’t want you to come back and tell me I’m selling the tires there no need to get a different size of tire and a bad one if I have nothing but new ones!!!!!!", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:33:05", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@richard_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:34:41", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "we will install 295 75 22 5", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:35:00", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "🤔", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:35:02", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "😂", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:35:05", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "🫡", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:35:06", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:37:50", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "talked : we will install new tire", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:37:56", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "@Leroy1013 you can tell to mechanic", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:46:41", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Did they call u", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:46:53", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "There done", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:46:59", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@richard_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:47:01", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "not yet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:47:09", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "can you send the picture of the tire that was installed ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:47:15", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "i am calling them now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:47:16", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Pay", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:47:32", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "I need to go", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-26 18:49:06", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Let me know once u pay", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-26 18:49:09", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "I need to go", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-26 18:50:59", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "you are g2g", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0255", "type": "request", "categories": [ "info_request" ], "group_id": "1002560188081", "group_title": "📷 972 OLEKSII ZADOROZHNYI (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "OLEKSII ZADOROZHNYI", "trigger_text": "И скиньте плиз пин", "trigger_sender": "Oleksii Zadorozhnyi", "opened_at": "2026-04-26 17:55:30", "last_at": "2026-04-26 23:45:52", "last_signal_at": "2026-04-26 17:55:30", "resolved_at": null, "status": "stale", "duration_hours": 5.84, "message_count": 23, "signal_count": 1, "participants": [ "Oleksii Zadorozhnyi", "Vincenzo", "Sam PTI", "James", "Kevin ⛟" ], "timeline": [ { "timestamp": "2026-04-26 17:55:30", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "DRIVER_REQUEST", "text": "И скиньте плиз пин", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-04-26 18:05:21", "sender": "Vincenzo", "role": "dispatch", "label": "NONE", "text": "@Sam_fleeet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:05:52", "sender": "Sam PTI", "role": "dispatch", "label": "NONE", "text": "738 - tr # RS047486 Dropped by: OLEKSII ZADOROZHNYI Location: BROOKSVILLE FL Time: 4/26 Condition: no issue Docs: +", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-26 18:05:59", "sender": "Sam PTI", "role": "dispatch", "label": "NONE", "text": "738 - tr # RS047486 Dropped by: OLEKSII ZADOROZHNYI Location: BROOKSVILLE FL Time: 4/26 Condition: no issue Docs: +", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-26 20:35:40", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #267 Amount: For a Full Tank Address: 2965 Highway 247C Byron , GA 31008 Interstate: I-75, Exit 146 Distance: 300 miles Map link: https://www.google.com/maps/sea", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-26 20:35:47", "sender": "James", "role": "dispatch", "label": "NONE", "text": "@oleksiizador lets refuel at this pilot brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 22:10:33", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "здравствуйте брат @oleksiizador", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 22:10:51", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "Вы load уже забрали или только едите ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 23:23:36", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "NONE", "text": "Есть пикап номер?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 23:23:57", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 23:24:21", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "LWS962285", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 23:24:58", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "try these", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 23:25:26", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "NONE", "text": "А номер трейлера есть?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 23:26:16", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "должно быть один из них", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 23:26:36", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "NONE", "text": "Последний похоже", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 23:26:54", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "попробуйте", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 23:32:55", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "NONE", "text": "Сказали что сегодня не работают", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 23:33:27", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "NONE", "text": "Можете набрать меня", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 23:33:29", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "let me check with the broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 23:36:34", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "NONE", "text": "Кажется решила запустить", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 23:36:43", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "отлично", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 23:44:44", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "NONE", "text": "Все ок", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 23:45:52", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "дали док?", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0254", "type": "request", "categories": [ "info_request" ], "group_id": "1002664243768", "group_title": "🟢 📷 1012 LEROY ARRIAGA (Company Driver) - Buckeye Truck", "driver": "LEROY ARRIAGA", "trigger_text": "So u can send road service we have whole day like u said", "trigger_sender": "Leroy Arriaga", "opened_at": "2026-04-26 17:32:31", "last_at": "2026-04-26 21:20:57", "last_signal_at": "2026-04-26 17:32:31", "resolved_at": null, "status": "stale", "duration_hours": 3.81, "message_count": 38, "signal_count": 1, "participants": [ "Leroy Arriaga", "Richard_fleet", "Ryan Clark", "Scott" ], "timeline": [ { "timestamp": "2026-04-26 17:32:31", "sender": "Leroy Arriaga", "role": "driver", "label": "DRIVER_REQUEST", "text": "So u can send road service we have whole day like u said", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-04-26 17:32:35", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "🫡", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 17:32:46", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "wait", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 17:32:55", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "https://maps.app.goo.gl/HYCEVaS5pDjRBcxq6", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 17:33:03", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "we will lose 30 miles but we will win 5 6 hours", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 17:33:07", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "please come here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 17:33:25", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "What ever", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 17:33:31", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "There’s a shop next me", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 17:33:37", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "But you’ll don’t do ur job", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 17:33:56", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Heading that way", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 17:34:16", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "Sir we won't work with that type of mechanics, they do not have review", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 17:34:28", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Distpacher need all reroute miles paid I have a hard time getting my miles paid", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 17:34:36", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "let's replace there quickly and keep rolling to DEL", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 17:35:24", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "let me know once you check in @Leroy1013", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 17:43:01", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "lmk how many mill it was", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 17:59:02", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "I’m already here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 17:59:20", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@richard_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 17:59:57", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:00:00", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "let's check in", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:00:21", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "😂😂😂", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:00:35", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "If I’m telling I’m here that’s means I already checked in", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:00:44", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "no problem", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:00:49", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "i am calling now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:01:12", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "mechanic will show you trailer tires, can you send pics please", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:01:25", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "we will install good used one", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:01:35", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "if all of them are bad, we will install new one", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:09:30", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "I have All the time in the world", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:51:03", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "i will pay tomorrow", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 19:08:04", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "🥳🥳🥳🥳", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 20:04:58", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Dispatch you’ll own me 60 miles total", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 20:05:21", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@richard_fleet the miles to shop will be paid ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 20:06:21", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "17 miles till shop and 17 miles till coming to the same place", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 20:06:29", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "so overall, we are gonna add 34 miles", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 20:06:57", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "34 miles", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 20:07:04", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "👍🏾", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 20:07:05", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "yes Sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 20:07:12", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 21:20:57", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Load# 31487-95467", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0253", "type": "request", "categories": [ "pay_request" ], "group_id": "1002269071382", "group_title": "📷 907 HASSAN CAMALEY (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "HASSAN CAMALEY", "trigger_text": "Please activate fuel card", "trigger_sender": "Hassan Camaley", "opened_at": "2026-04-26 15:54:16", "last_at": "2026-04-26 17:30:01", "last_signal_at": "2026-04-26 15:54:16", "resolved_at": "2026-04-26 17:30:01", "status": "resolved", "duration_hours": 1.6, "message_count": 17, "signal_count": 1, "participants": [ "Hassan Camaley", "Allen Wilson", "Delroy", "Richard_fleet" ], "timeline": [ { "timestamp": "2026-04-26 15:54:16", "sender": "Hassan Camaley", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please activate fuel card", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-26 15:54:25", "sender": "Allen Wilson", "role": "office", "label": "NONE", "text": "@martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 15:54:28", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 16:15:47", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "Got to the shop now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 16:15:53", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "alright", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 16:15:55", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "let's check in", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 16:16:13", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "Check in already", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 16:16:19", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 16:17:07", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "Do you want to batch it or replace it with used tire", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 16:17:16", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "i am calling now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 16:20:51", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "talked", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 16:20:57", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "if tire is patchable, they will patch it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 16:21:10", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "if it's not, we will install ironman tire", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 16:21:12", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "Okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 16:22:56", "sender": "Allen Wilson", "role": "office", "label": "NONE", "text": "broker has been informed", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 17:29:59", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "they will replace 2 tires", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 17:30:01", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "approved", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0252", "type": "request", "categories": [ "contact_request" ], "group_id": "1002422905138", "group_title": "820T SERGEY MKRTYCHAN (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": null, "trigger_text": "Позвони", "trigger_sender": "Sergey Mkrtychan", "opened_at": "2026-04-26 11:36:51", "last_at": "2026-04-26 17:52:52", "last_signal_at": "2026-04-26 12:26:33", "resolved_at": null, "status": "stale", "duration_hours": 6.27, "message_count": 43, "signal_count": 2, "participants": [ "Sergey Mkrtychan", "Omar Williams", "Kyle", "Fuel Department", "Jordan PTI" ], "timeline": [ { "timestamp": "2026-04-26 11:36:51", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Позвони", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-26 11:40:09", "sender": "Omar Williams", "role": "dispatch", "label": "NONE", "text": "Status: rolling", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-26 11:40:18", "sender": "Omar Williams", "role": "dispatch", "label": "NONE", "text": "what's up bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 12:16:58", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "@Sergey01968 Доброе утро брат , дайте знать во сколько в шиппере будете", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 12:26:33", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Позвони", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-26 12:29:06", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 12:32:45", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "vot", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 12:34:31", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "talked", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 13:15:10", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "Update for the Load# 8739579 Status: stopped CL: 2601 N COUNTRY CLUB ROAD Siloam Springs, AR 72761 Miles left : 145", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-26 13:15:32", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #605 Amount: For a Full Tank Address: 42 Bradley Cove Road Russellville , AR 72801 Interstate: I-40 Exit 84 Distance: 0 miles Map link: https://www.google.com/maps/search/?", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-26 13:15:38", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "we will refuel here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 13:15:59", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 13:18:54", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "shas", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 13:59:47", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "@Sergey01968 дайте знать если получили", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 14:31:20", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 14:32:17", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "emailed", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 14:32:44", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "sent by fa too", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 14:39:20", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "ura", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 14:45:55", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "nice", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 14:46:57", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "NONE", "text": "Смотри только не зазнайся", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 15:13:29", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "@Sergey01968 Здравствуйте брат, сможете пожалуйста отправить полное PTI видео трак и трейлера как только у вас будет возможность", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 16:04:30", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "Update for the Load# 8739579 Status: rolling CL: 1308 N Wood Creek Ln, Fayetteville, AR 72701 Miles left : 33", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-26 16:40:30", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "Update for the Load# 8739579 Status: rolling CL: 420 AR-59, Siloam Springs, AR 72761 Miles left : 3", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-26 16:48:17", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "4245", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 16:49:14", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "LZB SILOAM SPRINGS 2601 N COUNTRY CLUB ROAD Siloam Springs, AR 72761 Gate code: 4245#", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 17:18:03", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "@Jordan_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 17:18:25", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 17:25:11", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "836 - tr # SS005176 Dropped by: SERGEY MKRTYCHAN Location: Siloam Springs, AR Date: 04/26 Condition: good Docs: -", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-26 17:27:39", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 17:30:50", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "brat etot v shippere ostavte", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 17:39:39", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "@Jordan_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 17:41:59", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "огнетушитель треугольники?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 17:42:01", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "@Tony_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 17:42:09", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "омывайка есть и брызгает?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 17:42:17", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "Load # 8739579 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-26 17:42:51", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "желательно заменять его", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 17:45:45", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "NONE", "text": "С правой", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 17:47:27", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "отлично", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 17:47:31", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "огнетушитель и треугольники?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 17:52:52", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "773 + tr # KR210583 Picked up by: SERGEY MKRTYCHAN Location: Siloam Springs, AR Date: 04/26 Condition: RRO tire is bad Docs:", "signals": [ "template:yard_move" ], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 3 }, { "case_id": "REQ-0251", "type": "request", "categories": [ "info_request" ], "group_id": "1003840953141", "group_title": "🎀 1245 RAUNELLE JONES (COMPANY DRIVER) ROBERTSON TRUCKS LLC", "driver": "RAUNELLE JONES", "trigger_text": "Where am I going to fix tires ?", "trigger_sender": "Raunelle Jones", "opened_at": "2026-04-25 20:29:41", "last_at": "2026-04-26 02:10:33", "last_signal_at": "2026-04-25 20:29:41", "resolved_at": null, "status": "stale", "duration_hours": 5.68, "message_count": 9, "signal_count": 1, "participants": [ "Raunelle Jones", "Albert", "Lily Collins" ], "timeline": [ { "timestamp": "2026-04-25 20:29:41", "sender": "Raunelle Jones", "role": "driver", "label": "DRIVER_REQUEST", "text": "Where am I going to fix tires ?", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-25 20:30:13", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "looking for shops ma'am, most of them are closed I am trying to find good shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 20:39:07", "sender": "Raunelle Jones", "role": "driver", "label": "NONE", "text": "On my way to this truck stop to park until", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 20:41:08", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "ma'am I will provide a shop once you get new load, in the location that you are now not any good shops, and most of them closed we cannot replace it in this location", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 21:04:35", "sender": "Raunelle Jones", "role": "driver", "label": "NONE", "text": "K", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 00:46:01", "sender": "Lily Collins", "role": "dispatch", "label": "NONE", "text": "Load# 36521332 NOTE: LIVE LOADING PU-time: 04/26/2026 10:00 PU:34003 - VALEO (LAREDO,TX) Valeo 506 Grand Central Blvd Laredo TX 78045 ————————————————————— Note: LIVE UNLOADING DEL-time: 04/27/2", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-26 00:46:24", "sender": "Lily Collins", "role": "dispatch", "label": "NONE", "text": "Raunelle here’s our next load for tomorrow ma’am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 00:46:44", "sender": "Lily Collins", "role": "dispatch", "label": "NONE", "text": "Pls make sure to be on time for pick up", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 02:10:33", "sender": "Raunelle Jones", "role": "driver", "label": "NONE", "text": "K thanks", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0250", "type": "request", "categories": [ "info_request" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "Can you find me one going toward GA", "trigger_sender": "mario santos", "opened_at": "2026-04-25 19:14:45", "last_at": "2026-04-25 20:22:09", "last_signal_at": "2026-04-25 19:14:45", "resolved_at": null, "status": "stale", "duration_hours": 1.12, "message_count": 9, "signal_count": 1, "participants": [ "mario santos", "Antony", "Martin" ], "timeline": [ { "timestamp": "2026-04-25 19:14:45", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you find me one going toward GA", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-25 19:14:49", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep2", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 19:15:16", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 19:16:40", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #310 Amount: For a Full Tank Address: 1405 East Main Street Duncan , SC 29334 Interstate: I-85 & SC 290, Exit 63 Distance: 72 miles Map link: https://www.google.", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-25 19:16:51", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "@RioDogg can you check this one", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 19:37:07", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "Update for the load# 2571676 Status: Rolling Current location: US-29, Kings Mountain, NC 28086 631 miles left to the delivery", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-25 20:22:04", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Turn on fuel card", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 20:22:08", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep2", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 20:22:09", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0249", "type": "request", "categories": [ "info_request" ], "group_id": "1002641932462", "group_title": "🟡 📷 1253 BEN JOHNSON BALAN (COMPANY DRIVER) – TBT Express INC", "driver": "BEN JOHNSON BALAN", "trigger_text": "Send me the office address", "trigger_sender": "Benzoe", "opened_at": "2026-04-25 19:07:42", "last_at": "2026-04-26 18:06:45", "last_signal_at": "2026-04-26 16:53:18", "resolved_at": null, "status": "stale", "duration_hours": 22.98, "message_count": 39, "signal_count": 3, "participants": [ "Benzoe", "Felix", "Wade", "Martin", "Support team", "Garry", "Jonathan" ], "timeline": [ { "timestamp": "2026-04-25 19:07:42", "sender": "Benzoe", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Send me the office address", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-04-25 19:07:45", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Please", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-25 19:07:47", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Guys", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 19:07:52", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "@predominantpersonality", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 20:38:35", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "brother there also other driver's prepass,pls don't touch it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 20:38:47", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": "once u get them send the pictures Benzoe", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 20:39:24", "sender": "Wade", "role": "dispatch", "label": "NONE", "text": ".", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 20:42:37", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "password is the same brother Benzoe", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 11:08:53", "sender": "Benzoe", "role": "unknown", "label": "DRIVER_REQUEST", "text": "How can I help you", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-04-26 11:09:02", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Why you calling me", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-26 11:09:08", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "TF", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 11:09:26", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "GM sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 11:09:53", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Sir we are already being late, thats why they called u", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 11:10:26", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Late for what", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 11:10:39", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Delivery", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 11:10:45", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "I told you guys go to school find a better job", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 11:10:53", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Y’all don’t to listen to", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 11:11:18", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "8 to 10 DL", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 11:11:25", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "And y’all are not my dispatcher", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 11:11:53", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 11:13:41", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Y’all doing the laziest job ever", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 11:16:46", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "JB HUNT Load# 7LC0317 ==================== PU Location : Shearer 2255 Phoenix Ave Massillon, OH 44646 04/25 ASAP ⚠️ DROP/HOOK ============ DEL Location : Frito Lay 3050 Cranston Rd Beloit, WI", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 11:16:57", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "No appointment", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 11:17:05", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Jesus", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 11:17:55", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "big ten four brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 13:20:44", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Loaded drop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 13:21:04", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 13:21:11", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "let us know what empty you are picking up", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 13:50:28", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Benzoe any news ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 15:16:05", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "your next load", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 15:16:11", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "Benzoe", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 16:53:18", "sender": "Benzoe", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Send the pu number", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-04-26 16:53:23", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Please", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-26 16:53:25", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 17:13:16", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 17:29:33", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "gtg", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 17:29:38", "sender": "Support team", "role": "dispatch", "label": "NONE", "text": "@john_pti", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-26 18:06:14", "sender": "Jonathan", "role": "dispatch", "label": "NONE", "text": "lot tr # JBHZ 664922 Checked: 4/26 Condition: no tires/ brakes", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-26 18:06:45", "sender": "Jonathan", "role": "dispatch", "label": "NONE", "text": "Benzoe Sir, send the trailer brake shoes and tires video pls", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0248", "type": "request", "categories": [ "contact_request" ], "group_id": "1002641932462", "group_title": "🟡 📷 1253 BEN JOHNSON BALAN (COMPANY DRIVER) – TBT Express INC", "driver": "BEN JOHNSON BALAN", "trigger_text": "Can you call me boss", "trigger_sender": "Benzoe", "opened_at": "2026-04-25 17:51:27", "last_at": "2026-04-25 18:36:26", "last_signal_at": "2026-04-25 17:51:27", "resolved_at": null, "status": "stale", "duration_hours": 0.75, "message_count": 17, "signal_count": 1, "participants": [ "Benzoe", "Felix", "Martin" ], "timeline": [ { "timestamp": "2026-04-25 17:51:27", "sender": "Benzoe", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Can you call me boss", "signals": [ "request:contact_request", "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-25 17:51:42", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Or anyone from your department", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 17:51:49", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep2", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 17:53:40", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "It’s all good bro I hope they never call me cause I won’t answer", "signals": [ "negation" ], "is_resolution": false }, { "timestamp": "2026-04-25 17:56:38", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Brother I think I’m going to take a rest here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 17:56:55", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Cause those won’t to call", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 17:57:02", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "And I can’t put fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 17:57:08", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "@martin_fuel @Fuel_dep2 @miller_fuel pls assist here team", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 18:00:57", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Don’t blame me brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 18:02:56", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "@martin_fuel @Fuel_dep2 pls assist to the driver asap", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 18:02:58", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 18:02:59", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "he need a call", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 18:03:50", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "I can’t hear you boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 18:10:16", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "talked all good we are refuiling now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 18:36:09", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "JB HUNT Load# 7MC8639 ==================== PU Location : Nfi Nfhi7 27143 Elwood Intl Port Rd Elwood, IL 60421 04/26 ASAP till 13:00 ⚠️ DROP/HOOK ============ DEL Location : Target Dc 3803 540", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 18:36:22", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "Benzoe my brother, here is your next load for tmrw", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 18:36:26", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "just got it", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0247", "type": "request", "categories": [ "pay_request" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "Please reimburse", "trigger_sender": "mario santos", "opened_at": "2026-04-25 15:37:26", "last_at": "2026-04-25 17:41:08", "last_signal_at": "2026-04-25 15:37:26", "resolved_at": null, "status": "stale", "duration_hours": 2.06, "message_count": 5, "signal_count": 1, "participants": [ "mario santos", "Tom Hall", "Martin" ], "timeline": [ { "timestamp": "2026-04-25 15:37:26", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please reimburse", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-25 15:38:40", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "@Khamza_acc @Fel1x_acc @JORDAN_ACC", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 15:56:13", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "New lights in", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 17:41:00", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #714 Amount: For a Full Tank Address: 2435 Mount Holly Road Rock Hill , SC 29730 Interstate: I-77, Exit 73 Distance: 90 miles Map link: https://www.google.com/maps/search/", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-25 17:41:08", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "@RioDogg pls refuel from there it should be on your way", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0246", "type": "request", "categories": [ "home_time" ], "group_id": "1003590991017", "group_title": "🎀 985 MILKA CHANCY (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "MILKA CHANCY", "trigger_text": "When I go home for home time and I pay for parking for the truck do you guys reimburse for that or no?", "trigger_sender": "RenLoyalRoyalty👸🏾", "opened_at": "2026-04-25 13:51:23", "last_at": "2026-04-25 18:50:25", "last_signal_at": "2026-04-25 13:51:23", "resolved_at": null, "status": "stale", "duration_hours": 4.98, "message_count": 17, "signal_count": 1, "participants": [ "RenLoyalRoyalty👸🏾", "Will Knight", "Antony", "Tom Hall", "James" ], "timeline": [ { "timestamp": "2026-04-25 13:51:23", "sender": "RenLoyalRoyalty👸🏾", "role": "unknown", "label": "DRIVER_REQUEST", "text": "When I go home for home time and I pay for parking for the truck do you guys reimburse for that or no?", "signals": [ "request:home_time", "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-25 13:52:11", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 13:52:27", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 13:55:03", "sender": "RenLoyalRoyalty👸🏾", "role": "unknown", "label": "NONE", "text": "I went home 2 twice so far but I pay for parking I sent the receipt but they don’t say nothing about it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 14:08:21", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "@Khamza_acc @Fel1x_acc @JORDAN_ACC please kindly reimburse the amount of parking spot to the driver", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 15:34:16", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "Load# 8707439 Shipment ID 56908469 (live loading) PU-time: 1pm 04/25/2026 PU-address: ONE TIME CUSTOMER 601 INNOVATIVE WAY, Owensboro, KY 42301-8436 ————————————————————— (live unloading) DEL-time:", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-25 16:16:15", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "called several times / no response", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 16:16:21", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "RenLoyalRoyalty👸🏾 ???", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 16:18:05", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "called many times / no response at al", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 16:18:26", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "RenLoyalRoyalty👸🏾", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 17:35:08", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "Load# 4286016-1 PU appt # 2370534 DEL appt # 860888326 (live loading) PU-time: 8am-2pm 04/26/2026 PU-address: G-P MCDONOUGH RDC 490 WESTRIDGE PARKWAY, MCDONOUGH, GA, 30253 ————————————————————— (l", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-25 17:35:18", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "Here is our next load for tomorrow", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 17:35:32", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #438 Amount: For a Full Tank Address: 2940 Scottsville Road Franklin , KY 42134 Interstate: Hwy 100 & I-65, Exit 6 Distance: 149 miles (AFTER PU) Map link: https", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-25 17:35:55", "sender": "James", "role": "dispatch", "label": "NONE", "text": "RenLoyalRoyalty👸🏾 lets refuel at this pilot ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 17:36:37", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "status - rolling 40 miles left to the PU", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 18:44:44", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "per GPS onsite at PU", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 18:50:25", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "RenLoyalRoyalty👸🏾 all good ? Accepted ?", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0245", "type": "request", "categories": [ "fuel_request" ], "group_id": "1003850984050", "group_title": "🎀 841 TOUSSAINT MARIE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "TOUSSAINT MARIE", "trigger_text": "Good morning, please can you active the card I can get fuel?", "trigger_sender": "Marie Guetching Toussaint Altidor", "opened_at": "2026-04-25 10:52:18", "last_at": "2026-04-25 13:22:38", "last_signal_at": "2026-04-25 10:52:18", "resolved_at": null, "status": "stale", "duration_hours": 2.51, "message_count": 4, "signal_count": 1, "participants": [ "Marie Guetching Toussaint Altidor", "Fuel Department", "Mary Watson" ], "timeline": [ { "timestamp": "2026-04-25 10:52:18", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good morning, please can you active the card I can get fuel?", "signals": [ "request:fuel_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-25 10:52:41", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "done", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 10:52:50", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 13:22:38", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Update on the load# 0429939 Status: rolling CL: 1602 Clement Rd, West Memphis, AR 72301 933 miles away from the receiver", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0244", "type": "request", "categories": [ "pay_request" ], "group_id": "1003751791410", "group_title": "🎀 1052 CANDICE BREWER (COMPANY DRIVER) ROBERTSON TRUCK", "driver": "CANDICE BREWER", "trigger_text": "Hello can you activate my fuel card", "trigger_sender": "Candice Brewer", "opened_at": "2026-04-25 09:32:06", "last_at": "2026-04-25 13:03:21", "last_signal_at": "2026-04-25 09:32:06", "resolved_at": null, "status": "stale", "duration_hours": 3.52, "message_count": 8, "signal_count": 1, "participants": [ "Candice Brewer", "Eric Foreman", "Dale", "Davis Miller", "cαmíllα" ], "timeline": [ { "timestamp": "2026-04-25 09:32:06", "sender": "Candice Brewer", "role": "driver", "label": "DRIVER_REQUEST", "text": "Hello can you activate my fuel card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-25 09:32:14", "sender": "Eric Foreman", "role": "dispatch", "label": "NONE", "text": "Good morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 09:32:16", "sender": "Eric Foreman", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep2", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 09:38:28", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 09:38:36", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "done", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 12:03:58", "sender": "Davis Miller", "role": "office", "label": "NONE", "text": "Hello good morning ma'am, how are you doing ? Can you please let us know your ETA?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 12:53:38", "sender": "Davis Miller", "role": "office", "label": "NONE", "text": "Load # 12608 Status: Stopped Current location: CAT Scale, 113 Will Garrett Rd, Toomsuba, MS 39364 554 miles left to the receiver", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-25 13:03:21", "sender": "cαmíllα", "role": "dispatch", "label": "NONE", "text": "good morning", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0243", "type": "request", "categories": [ "info_request" ], "group_id": "1003979865169", "group_title": "🟢 🎀 1193 MESHIA MOORE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "MESHIA MOORE", "trigger_text": "Be Informed You need to send us pictures from all sides and paperwork if they will provide u !", "trigger_sender": "Nolan Hunt", "opened_at": "2026-04-25 01:02:29", "last_at": "2026-04-25 03:33:28", "last_signal_at": "2026-04-25 01:02:29", "resolved_at": null, "status": "stale", "duration_hours": 2.52, "message_count": 22, "signal_count": 1, "participants": [ "Nolan Hunt", "Tru Harris", "Adam" ], "timeline": [ { "timestamp": "2026-04-25 01:02:29", "sender": "Nolan Hunt", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Be Informed You need to send us pictures from all sides and paperwork if they will provide u !", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-04-25 01:02:33", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "@Tharris96", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 01:09:33", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "This place is closed", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 01:09:55", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 01:18:10", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "I have to pull it off the woods to check it in the back", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 01:30:16", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "@Adam_Fleet @Hardy_fleet can we help to the driver ?", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-25 01:30:53", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "It’s wood or bricks on the left side if you see", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 01:31:20", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "are you picking up or dropping ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 01:31:29", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Picking up", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 01:36:04", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Got it up", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 01:36:34", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Phone camera is out again", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 01:51:39", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "called and talked she will send the trailer pics once he stops at the fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 02:49:46", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "broker is asking an update Please send us pictures from all sides @Tharris96", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 02:51:57", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Will do soon as I get go a safe place to park fuel lane is fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 03:21:13", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Pick up number", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 03:21:44", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "621", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 03:21:48", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 03:22:17", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "612079720", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 03:22:39", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "try this one please", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 03:25:36", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "It’s right can’t pick up this early just call to find out", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 03:27:06", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "please send us pics @Tharris96", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-25 03:33:28", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Trailer pick up to load pick up", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0242", "type": "request", "categories": [ "permission_request" ], "group_id": "1002782021066", "group_title": "🟡 🎀 807 JENNIFER GARRETT-GROSSARTH (COMPANY DRIVER) - BUCKEYE TRUCKS LLC", "driver": "JENNIFER GARRETT-GROSSARTH", "trigger_text": "Boss should I go by the maintenance shop for the repairs", "trigger_sender": "Jennifer Garrett", "opened_at": "2026-04-24 20:24:32", "last_at": "2026-04-24 20:56:27", "last_signal_at": "2026-04-24 20:24:32", "resolved_at": "2026-04-24 20:56:27", "status": "resolved", "duration_hours": 0.53, "message_count": 17, "signal_count": 1, "participants": [ "Jennifer Garrett", "Mark", "Ali" ], "timeline": [ { "timestamp": "2026-04-24 20:24:32", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Boss should I go by the maintenance shop for the repairs", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-24 20:24:48", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "we will check tmrw after pickig up next load", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 20:24:59", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "we need to make on time delivery tmrw pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 20:25:07", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "can u be there by 6am?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 20:25:15", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "No time as yet I have 9 min", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 20:25:20", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 20:25:21", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 20:27:28", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "U r a ROCKSTAR", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 20:27:32", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "YES", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 20:34:33", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "[phone] pls call the broker her name is Faith, tell her you are from Mark, and your rims are drivable and you will be on time for delivery 6am pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 20:34:39", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "she is waiting for your call", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 20:55:22", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Done we have same appointment", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 20:55:29", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "At fuel stop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 20:55:29", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "yup", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 20:55:31", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "6am tmrw", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 20:55:56", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "On time Boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 20:56:27", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Thank u guys for getting time stuff fixed u guys are just awesome", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0241", "type": "request", "categories": [ "load_request" ], "group_id": "1002395820246", "group_title": "📷 1123 RODRIGUEZ ISRAEL (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "RODRIGUEZ ISRAEL", "trigger_text": "Any loads available", "trigger_sender": "Israel Rodriguez", "opened_at": "2026-04-24 18:28:07", "last_at": "2026-04-24 23:02:15", "last_signal_at": "2026-04-24 18:28:07", "resolved_at": null, "status": "stale", "duration_hours": 4.57, "message_count": 19, "signal_count": 1, "participants": [ "Israel Rodriguez", "Maria Marx", "Norman", "Phil Kent", "Delroy" ], "timeline": [ { "timestamp": "2026-04-24 18:28:07", "sender": "Israel Rodriguez", "role": "driver", "label": "DRIVER_REQUEST", "text": "Any loads available", "signals": [ "request:load_request" ], "is_resolution": false }, { "timestamp": "2026-04-24 18:51:09", "sender": "Maria Marx", "role": "dispatch", "label": "NONE", "text": "Load - 8750045 LIVE LOADING Pick up address : SONOCO TRIDENT 833 LIBERTY WAY Chester, VA 23836 Pick up date - 04/24/2026 - 12:00 p.m. - 03:30 p.m. PU# - MT-33886 / 212728148 /", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 19:00:10", "sender": "Norman", "role": "office", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 19:00:29", "sender": "Norman", "role": "office", "label": "NONE", "text": "Load - 84925 has been completed", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 19:01:18", "sender": "Israel Rodriguez", "role": "driver", "label": "NONE", "text": "Going to shipper", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 19:01:21", "sender": "Israel Rodriguez", "role": "driver", "label": "NONE", "text": "Need hrs", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-24 19:40:27", "sender": "Norman", "role": "office", "label": "NONE", "text": "@choyxona2023", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 21:04:47", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "no seal ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 21:04:54", "sender": "Israel Rodriguez", "role": "driver", "label": "NONE", "text": "No seal", "signals": [ "report:seal_missing" ], "is_resolution": false }, { "timestamp": "2026-04-24 21:05:18", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "stand by please", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 21:05:28", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "checking with broker now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 21:06:48", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "Update for the load# 8750045 The load has been picked up", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-24 21:07:04", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "please put padlock on the trailer door", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 21:07:33", "sender": "Israel Rodriguez", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 21:28:39", "sender": "Maria Marx", "role": "dispatch", "label": "NONE", "text": "Load - 10187357 LIVE LOADING Pick up address : MAGNA STRUCTURES TENNESSEE, LLC 700 Buffington Rd., Spartanburg, SC 29301 Pick up date - 04/25/2026 - 05:00 P.M. - can try earlie", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 22:45:30", "sender": "Maria Marx", "role": "dispatch", "label": "NONE", "text": "@Walter_mileage please note this miles", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 22:45:46", "sender": "Maria Marx", "role": "dispatch", "label": "NONE", "text": "Load - 22849388 DROP EMPTY FOR PRELOADING OVERNIGHT Pick up address : US-PL-LYNCHBURG-VA-FLI 230 JEFFERSON RIDGE PKWY Lynchburg, VA 24501 Pick up date - 04/25/2026 - 24/7 PU# - 7", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 23:02:07", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #396 Amount: For a Full Tank Address: 3541 Lee Jackson Highway Staunton , VA 24401 Interstate: I-81, Exit 213A Distance: 131 miles Map link: https://www.google.", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-24 23:02:15", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "@Israelrdgz lets refuel at this pilot brothjer", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0240", "type": "request", "categories": [ "info_request" ], "group_id": "1002560188081", "group_title": "📷 972 OLEKSII ZADOROZHNYI (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "OLEKSII ZADOROZHNYI", "trigger_text": "Скиньте мне новый адрес и скажите брокеру водитель дорогой и за экстра стап надо будет доплатить😜", "trigger_sender": "Oleksii Zadorozhnyi", "opened_at": "2026-04-24 17:24:05", "last_at": "2026-04-24 22:14:04", "last_signal_at": "2026-04-24 17:24:05", "resolved_at": null, "status": "stale", "duration_hours": 4.83, "message_count": 18, "signal_count": 1, "participants": [ "Oleksii Zadorozhnyi", "Darcy", "James", "Kevin ⛟", "Alex Nortom", "Sam PTI" ], "timeline": [ { "timestamp": "2026-04-24 17:24:05", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "DRIVER_REQUEST", "text": "Скиньте мне новый адрес и скажите брокеру водитель дорогой и за экстра стап надо будет доплатить😜", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-04-24 17:26:13", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 17:48:11", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "NONE", "text": "Checking/docked", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 17:48:53", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 18:02:38", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 18:02:55", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "load # 1097249 has been completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-24 19:22:59", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "Update for the load # 36453909 Status : rolling Current location : 67 Shiretowne Common Dr, Kennebunk, ME 04043 Miles left to PU 92", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-24 20:54:32", "sender": "James", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #222 Amount: For a Full Tank Address: 400 Haynes Street Sturbridge Sturbridge , MA 01566 Interstate: I-84, Exit 3 Distance: 247 miles (AFTER PU) Map link: https:", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-24 20:54:53", "sender": "James", "role": "dispatch", "label": "NONE", "text": "@oleksiizador lets refuel at this pilot AFTER PU brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 21:12:25", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "brother @oleksiizador did you check in?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 21:13:32", "sender": "Alex Nortom", "role": "dispatch", "label": "NONE", "text": "047486 trailer loaded", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 21:26:44", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "NONE", "text": "Документы на месте", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 21:28:23", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "@Sam_fleeet @Ethan_td", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 21:33:16", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "brother @oleksiizador pls send seal picture", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 21:34:13", "sender": "Sam PTI", "role": "dispatch", "label": "NONE", "text": "865 - tr # SS005243 Dropped by: OLEKSII ZADOROZHNYI Location: WILTON ME Time: 4/24 Condition: overall good (brakes need to check) Docs: +", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-24 21:51:29", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "@oleksiizador send the seal pictures", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 22:12:39", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "talked: he will send soon", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 22:14:04", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "Load# 36453909 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0239", "type": "request", "categories": [ "permission_request" ], "group_id": "1002782021066", "group_title": "🟡 🎀 807 JENNIFER GARRETT-GROSSARTH (COMPANY DRIVER) - BUCKEYE TRUCKS LLC", "driver": "JENNIFER GARRETT-GROSSARTH", "trigger_text": "Good afternoon may I please have more hours if possible", "trigger_sender": "Jennifer Garrett", "opened_at": "2026-04-24 14:53:47", "last_at": "2026-04-24 14:56:49", "last_signal_at": "2026-04-24 14:53:47", "resolved_at": "2026-04-24 14:56:49", "status": "resolved", "duration_hours": 0.05, "message_count": 6, "signal_count": 1, "participants": [ "Jennifer Garrett", "Ali" ], "timeline": [ { "timestamp": "2026-04-24 14:53:47", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good afternoon may I please have more hours if possible", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-24 14:55:05", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "GM", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 14:55:09", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "how are you doing", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 14:55:21", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "for now we can't sorry", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 14:55:29", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "still working on this problem", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 14:56:49", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "OK cool I’ll have to stop right before my fuel stop which is right before getting the tire fixed or the maintenance down on the trailer so they’re probably gonna have to find me another location cause", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0238", "type": "request", "categories": [ "fuel_request" ], "group_id": "1002838212664", "group_title": "🎀 1234 MARJORIE ACCY (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARJORIE ACCY", "trigger_text": "I need to fuel up", "trigger_sender": "Marjorie Edene Accy", "opened_at": "2026-04-24 14:00:33", "last_at": "2026-04-24 19:49:15", "last_signal_at": "2026-04-24 14:00:33", "resolved_at": null, "status": "stale", "duration_hours": 5.81, "message_count": 31, "signal_count": 1, "participants": [ "Marjorie Edene Accy", "draco", "Darcy", "Ben", "Fuel Department" ], "timeline": [ { "timestamp": "2026-04-24 14:00:33", "sender": "Marjorie Edene Accy", "role": "driver", "label": "DRIVER_REQUEST", "text": "I need to fuel up", "signals": [ "request:fuel_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-24 14:00:39", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 14:01:42", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #255 Amount: For a Full Tank Address: 433 Old Gate Lane Milford , CT 06460 Interstate: I-95, Exit 40 Distance: 106 miles Map link: https://www.google.com/maps/se", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-24 14:02:12", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "@Marjorie_E_Accy there's only 1 Pilot in CT can you check if its gonna be your way after PU", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 15:11:16", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "Update for load # 22866674 Status rolling Loc: Albany Tpke @ Secret Lake Rd, Canton, CT 06001 14 miles left to PU", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-24 15:39:48", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "Pu number plz", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 15:40:29", "sender": "Ben", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 15:46:39", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "Do u have it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 15:46:41", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "???", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 15:47:16", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "22866674 try it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 15:47:27", "sender": "Ben", "role": "dispatch", "label": "NONE", "text": "PO# [phone] / 15966212 ((RM2026086))", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 15:47:28", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "Nop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 15:49:33", "sender": "Ben", "role": "dispatch", "label": "NONE", "text": "how does it start?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 15:50:38", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "What’s the broker’s name?", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-24 15:57:33", "sender": "Ben", "role": "dispatch", "label": "NONE", "text": "they will load you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 17:52:26", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "Did you get a dock ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 17:52:31", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "Are they loading ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 18:09:57", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Global Amount: For 30 gallons Address: 108 Newtown Rd, Danbury, CT 06810 Interstate: I-84 exit 8 map link: https://maps.app.goo.gl/711pXWp3fWXY8hUS9", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-24 18:21:49", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "Checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 18:22:08", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "Load # 22866674 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-24 18:26:49", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 19:36:30", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "Open card plz", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 19:37:42", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 19:37:47", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 19:37:59", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "Active the card", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 19:38:08", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "i did", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 19:38:11", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "30gals", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 19:38:44", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "Y", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 19:48:23", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "@dracoFuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 19:49:08", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #190 Amount: For a Full Tank Address: 66 NJ-173 West Hampton , NJ 08827 Interstate: I-78, Exit 12 Westbound Distance: 138 miles Map link: https://www.google.com/", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-24 19:49:15", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "now we can make it to Pilot @Marjorie_E_Accy", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0237", "type": "request", "categories": [ "contact_request" ], "group_id": "1002281369010", "group_title": "🟢 📷 1024 JOAO MARTINS (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "JOAO MARTINS", "trigger_text": "Please text me", "trigger_sender": "Joao Martins", "opened_at": "2026-04-24 13:08:26", "last_at": "2026-04-24 13:22:56", "last_signal_at": "2026-04-24 13:08:26", "resolved_at": null, "status": "stale", "duration_hours": 0.24, "message_count": 10, "signal_count": 1, "participants": [ "Joao Martins", "Malcolm", "Scott", "Mark" ], "timeline": [ { "timestamp": "2026-04-24 13:08:26", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please text me", "signals": [ "request:contact_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-24 13:11:03", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "Dear driver Joao This issue is currently happening with all drivers. As you know, we are experiencing a system problem, and we are actively working to resolve it. We hope that these issues will be fi", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 13:11:46", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Accept MacroPoint tracking and send us screen shot for broker pls Joao", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 13:14:10", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "What micropoint are you talking about", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 13:15:39", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "All good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 13:20:47", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Like this bro!", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 13:21:55", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "can u check your pm?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 13:21:58", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "i am texting u", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 13:22:47", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "I already replied you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 13:22:56", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "ty", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0236", "type": "request", "categories": [ "home_time" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "Sir is next load going home today", "trigger_sender": "mario santos", "opened_at": "2026-04-24 12:33:57", "last_at": "2026-04-24 17:44:30", "last_signal_at": "2026-04-24 12:33:57", "resolved_at": null, "status": "stale", "duration_hours": 5.18, "message_count": 23, "signal_count": 1, "participants": [ "mario santos", "Richard_fleet", "Antony", "Billy Hopkins", "Tom Hall" ], "timeline": [ { "timestamp": "2026-04-24 12:33:57", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "Sir is next load going home today", "signals": [ "request:home_time" ], "is_resolution": false }, { "timestamp": "2026-04-24 12:34:52", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "Sir, we can wait 20 30 minutes, no worries", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 12:35:22", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "last PTI which you sent was 11 days ago", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 12:40:15", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "There sending", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 12:40:21", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Place has bad connection", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 12:52:37", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "no problem, even it takes 1 hour we will wait", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 13:00:09", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Okay videos are up", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 13:00:15", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "@Sam_fleeet @Jordan_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 13:00:35", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "alright", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 13:04:02", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 13:08:33", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "called and talked : driver is sending lights as well, and from next week he will send lights in lighting test mode so we will make sure that all front lights are blinking on truck and back lights on t", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 13:19:15", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "after PU let me know once you arrive to the loves for tools @RioDogg", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 13:21:25", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Let me know once you have next load @TomHall_95", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-24 13:21:47", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "yes, we are on it boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 14:06:48", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "Load# 2571676 PU# (live loading) PU-time: 8am-2pm 04/24/2026 PU-address: Cleveland Kitchen OH 7501 Carnegie Ave, Cleveland, OH 44103 ————————————————————— (live unloading) DEL-time: 8am 04/27/2026", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-24 14:07:08", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "Please, brother Start rolling as soon as possible. They are until 2pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 14:25:12", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 14:26:10", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "#ptitruck # 719 checked: 04/24 condition: good tr # SS005212 checked: 04/24 condition: good", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-24 16:04:07", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "status - rolling 86 miles left to the PU", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 17:43:27", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "@RioDogg checked in ? Loading ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 17:44:21", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Dock 2", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 17:44:28", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "There’s a driver in there when he leaves", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 17:44:30", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "I will go", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0235", "type": "request", "categories": [ "info_request" ], "group_id": "1003518478280", "group_title": "🎀 879 VERONICA LOPEZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "VERONICA LOPEZ", "trigger_text": "Please send shop info I don't want to be stopped or have a ticket for having that part loose", "trigger_sender": "Veronica Lopez", "opened_at": "2026-04-24 12:08:22", "last_at": "2026-04-24 18:04:49", "last_signal_at": "2026-04-24 12:08:22", "resolved_at": null, "status": "stale", "duration_hours": 5.94, "message_count": 54, "signal_count": 1, "participants": [ "Veronica Lopez", "Daniel", "Mary Watson", "Richard_fleet", "Leo", "Michael Samsara", "draco" ], "timeline": [ { "timestamp": "2026-04-24 12:08:22", "sender": "Veronica Lopez", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please send shop info I don't want to be stopped or have a ticket for having that part loose", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-24 12:09:49", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Also if I take it to repair you have to pay me for my time", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 12:11:51", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "we can pay layover fee only if driver lost 24 hours", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 12:12:06", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 12:12:12", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Tk", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 12:12:15", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 12:12:24", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "lmk pls once u will be there", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 12:14:24", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Hold on I'm inspecting what I'm going to drive", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 12:15:27", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Load# 1064820 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-24 12:16:14", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "@Sam_fleeet @Jordan_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 12:18:24", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Ok...please I'm taking the load remember to provide for my time wasted on repairing the trailer.", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 12:18:58", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Even if is not 24 hours", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 12:20:51", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "GTG?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 12:23:55", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "if u spent in the shop 24 hours, we will provide u layover fee ma'am, otherwise no ways, and it won't take too much time", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 12:24:10", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "yes u can go to the shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 12:26:01", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Well I only have 11 hours to driver I drive 70 hpm..$49 per hour...every hour I waste at a shop is money that I'm not making for repairing what others don't want to to", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 12:26:57", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "So if I wanted 3 or 4 hours is almost $200 dollars driving time", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 12:27:30", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "If I waste 4 hours or 6 waiting is a lot of money I'm wasting", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 12:28:12", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Or I just can leave here and you can use another driver to do the job for you for free not me", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 12:29:54", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "That was the previous driver responsibility not mine", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 12:30:23", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "@Daniel_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 12:32:45", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "yes please Veronica", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 12:32:53", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "go to the shop pls, we will just remove it, we will not too much time", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 12:33:32", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Daniel let me clear to you ..I don't work for free", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 12:33:45", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "784 + tr # LR165120 Picked up by: VERONICA LOPEZ Location: Deerfield Beach, FL Time: 04/24 Condition: - Docs: -", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-24 12:33:47", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "1 hour is $49 driving time", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 12:34:08", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "If you want I leave the trailer here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 12:34:28", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "A get another load....don't try to use me for free", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 12:34:47", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 12:44:54", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "talked, driver will start rolling towards the shop, we will see what we can do with layover fee", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 12:47:01", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 14:48:04", "sender": "Leo", "role": "dispatch", "label": "NONE", "text": "327 - tr # HT367556 Dropped by: VERONICA LOPEZ Location: Deerfield Beach, FL Time: 4/24 Condition: - Video: - Docs: -", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-24 16:25:12", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "oil change also is needed in order not to waste more time we are doing oil change in this shop pls be informed", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 16:32:35", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "The condition of the trailer is good with the exception of the wind panels which they are removing right now at a shop in Orlando, Fl", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 16:33:18", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "I uploaded the video is taking time", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 16:33:38", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "no problem", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 16:34:04", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "The mechanic says he was told to do a oil change", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 16:35:12", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "But the sticker on the windshield says that next oil change is 746,000 current miles 723, 371 miles", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 16:37:27", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "we have 22k miles until oil change", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 18:04:49", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Please make sure that I get paid for my time", "signals": [ "request:generic_ask" ], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 14 }, { "case_id": "REQ-0234", "type": "request", "categories": [ "load_request" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "Good morning sir ready for next load", "trigger_sender": "mario santos", "opened_at": "2026-04-24 11:00:54", "last_at": "2026-04-24 12:33:57", "last_signal_at": "2026-04-24 11:00:54", "resolved_at": null, "status": "stale", "duration_hours": 1.55, "message_count": 15, "signal_count": 1, "participants": [ "mario santos", "Eddie Johnson", "Richard_fleet", "Tom Hall" ], "timeline": [ { "timestamp": "2026-04-24 11:00:54", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good morning sir ready for next load", "signals": [ "request:load_request" ], "is_resolution": false }, { "timestamp": "2026-04-24 11:01:50", "sender": "Eddie Johnson", "role": "dispatch", "label": "NONE", "text": "good morning sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 11:02:04", "sender": "Eddie Johnson", "role": "dispatch", "label": "NONE", "text": "soon will let you know with a load", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 11:02:32", "sender": "Eddie Johnson", "role": "dispatch", "label": "NONE", "text": "market didn't open yet once loads appear we will book one of the best", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 11:03:04", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Ok sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 11:27:50", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "good morning Sir, until your next PU, i think you have some time to do full PTI and send", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 12:01:42", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "Good morning @RioDogg brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 12:01:46", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "How are you doing today?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 12:01:52", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "Can you send PTI video to group please?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 12:08:14", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "I did", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 12:11:39", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "i cannot see it Sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 12:13:22", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "Can you resend the video please?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 12:33:57", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Yes doing now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 12:33:57", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Call back sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 12:33:57", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "There re sending please check group chat for videos they take for ever to send", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0233", "type": "request", "categories": [ "permission_request" ], "group_id": "1003840953141", "group_title": "🎀 1245 RAUNELLE JONES (COMPANY DRIVER) ROBERTSON TRUCKS LLC", "driver": "RAUNELLE JONES", "trigger_text": "Am I good to go?", "trigger_sender": "Raunelle Jones", "opened_at": "2026-04-24 00:30:24", "last_at": "2026-04-24 06:00:01", "last_signal_at": "2026-04-24 00:30:24", "resolved_at": null, "status": "stale", "duration_hours": 5.49, "message_count": 6, "signal_count": 1, "participants": [ "Raunelle Jones", "Amir", "Martin", "Roy Grey" ], "timeline": [ { "timestamp": "2026-04-24 00:30:24", "sender": "Raunelle Jones", "role": "driver", "label": "DRIVER_REQUEST", "text": "Am I good to go?", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-24 00:30:34", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 02:16:43", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #289 Amount: For a Full Tank Address: 3001 Milwaukee Road Beloit , WI 53511 Interstate: I-43/90/WI 81, Exit 185A Distance: 50 miles Map link: https://www.google.", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-24 02:16:52", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Raunelle pls refuel from there it should be on your way", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 03:18:25", "sender": "Raunelle Jones", "role": "driver", "label": "NONE", "text": "Fuel card", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 06:00:01", "sender": "Roy Grey", "role": "dispatch", "label": "NONE", "text": "Load# 22860310 Current location: 3001 Milwaukee Rd, Beloit, WI 53511 Status: Stopped 1367 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0232", "type": "request", "categories": [ "pay_request" ], "group_id": "1003751791410", "group_title": "🎀 1052 CANDICE BREWER (COMPANY DRIVER) ROBERTSON TRUCK", "driver": "CANDICE BREWER", "trigger_text": "Can you activate my fuel card", "trigger_sender": "Candice Brewer", "opened_at": "2026-04-23 23:32:14", "last_at": "2026-04-24 04:34:57", "last_signal_at": "2026-04-23 23:32:14", "resolved_at": null, "status": "stale", "duration_hours": 5.05, "message_count": 4, "signal_count": 1, "participants": [ "Candice Brewer", "Samuel ⛟", "Theo Fletcher" ], "timeline": [ { "timestamp": "2026-04-23 23:32:14", "sender": "Candice Brewer", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you activate my fuel card", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-23 23:32:21", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "@Fuel_dep2", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 01:08:48", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "Load 0329438 Rolling Location 17460 FM 17, Canton, TX 75103 557 miles left to DEL", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-24 04:34:57", "sender": "Theo Fletcher", "role": "office", "label": "NONE", "text": "Load Update – # 0329438 Status: Stopped Current Location: 9600 US-80, Greenwood, LA 71033, USA Remaining Distance to Receiver: 446 miles", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0231", "type": "request", "categories": [ "info_request" ], "group_id": "1003894998914", "group_title": "🟢 🎀1271 BREANNA MORRIS (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "BREANNA MORRIS", "trigger_text": "What's the address of the trailer drop lot in ioliet? Im not going to be able to find parking the later it gets as I get closer to chicago and I was no more time can be added to my clock rn so I have", "trigger_sender": "Breanna Morris", "opened_at": "2026-04-23 22:44:45", "last_at": "2026-04-23 22:51:43", "last_signal_at": "2026-04-23 22:44:45", "resolved_at": null, "status": "stale", "duration_hours": 0.12, "message_count": 10, "signal_count": 1, "participants": [ "Breanna Morris", "Ali" ], "timeline": [ { "timestamp": "2026-04-23 22:44:45", "sender": "Breanna Morris", "role": "driver", "label": "DRIVER_REQUEST", "text": "What's the address of the trailer drop lot in ioliet? Im not going to be able to find parking the later it gets as I get closer to chicago and I was no more time can be added to my clock rn so I have", "signals": [ "request:info_request", "request:parking_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-23 22:47:26", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Ma'am you have almost 6 hours to drive", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 22:47:40", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "don't stop please cuze the appt is really strict", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 22:47:56", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "let me know once your time start ending", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 22:48:12", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "at that time we will find you truck stop to get a some rest", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 22:48:26", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "untill your time will be unlock", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 22:49:01", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Joliet is 4 hrs from me. Im not talking about rn", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 22:49:20", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 22:51:21", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Delivery time is 8 am Saturday my eta says 9 am tomorrow I have almost 24 hrs of extra time", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 22:51:43", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "if soo goof", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0230", "type": "request", "categories": [ "pay_request" ], "group_id": "1003979865169", "group_title": "🟢 🎀 1193 MESHIA MOORE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "MESHIA MOORE", "trigger_text": "Zelle", "trigger_sender": "Tru Harris", "opened_at": "2026-04-23 18:59:20", "last_at": "2026-04-24 19:19:12", "last_signal_at": "2026-04-24 15:36:08", "resolved_at": null, "status": "stale", "duration_hours": 24.33, "message_count": 31, "signal_count": 2, "participants": [ "Tru Harris", "Ali", "Nicholas", "Ali fleet", "Malcolm", "Adam", "Ryan Clark" ], "timeline": [ { "timestamp": "2026-04-23 18:59:20", "sender": "Tru Harris", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Zelle", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-23 18:59:28", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@fleet_al1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 18:59:30", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Hardy_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 18:59:49", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Parking and uber", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 18:59:59", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Hardy_fleet @Nicholas_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 19:20:23", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "did you moved to another hotel ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 19:21:02", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 19:21:46", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 20:03:08", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Any word on my truck", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 20:03:17", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "@fleet_al1 @Nicholas_fleet1 @Hardy_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 20:05:36", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 20:35:41", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 20:37:01", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "Talked with them: they are get the DEF and will clean it and by evening they should start working on 6th injector but truck's gonna be readyy be tomorrow", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 15:36:08", "sender": "Tru Harris", "role": "unknown", "label": "DRIVER_REQUEST", "text": "And the Zelle", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-24 15:44:13", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "What name did you give them", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 15:44:24", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Or the car color", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 15:45:00", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@fleet_al1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 15:45:34", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "gray", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 15:45:36", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "he arrived", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 16:18:18", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "zelle info pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 16:18:50", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Meshia Moore [phone]", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 16:20:01", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 17:35:09", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Hasn’t been sent", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 17:35:26", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@fleet_al1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 17:35:33", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "acc is sending", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 18:01:47", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 18:52:21", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@fleet_al1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 18:53:08", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "I’m asking why is it still on but we don’t speak the same language can someone ask them", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 18:53:36", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 18:53:43", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 19:19:12", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Why is the repair being canceled 😡", "signals": [ "request:generic_ask" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0229", "type": "request", "categories": [ "info_request" ], "group_id": "1003751791410", "group_title": "🎀 1052 CANDICE BREWER (COMPANY DRIVER) ROBERTSON TRUCK", "driver": "CANDICE BREWER", "trigger_text": "I need a pick up number that starts with FRT and has 5 digits after that", "trigger_sender": "Candice Brewer", "opened_at": "2026-04-23 18:31:49", "last_at": "2026-04-23 22:45:02", "last_signal_at": "2026-04-23 18:31:49", "resolved_at": null, "status": "stale", "duration_hours": 4.22, "message_count": 27, "signal_count": 1, "participants": [ "Candice Brewer", "Davis Miller", "cαmíllα", "Samuel ⛟", "Delroy", "Sam PTI" ], "timeline": [ { "timestamp": "2026-04-23 18:31:49", "sender": "Candice Brewer", "role": "driver", "label": "DRIVER_REQUEST", "text": "I need a pick up number that starts with FRT and has 5 digits after that", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-23 18:32:26", "sender": "Davis Miller", "role": "office", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 18:33:38", "sender": "Davis Miller", "role": "office", "label": "NONE", "text": "checking with broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 18:52:19", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "Did you get anything from the broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 18:52:30", "sender": "Davis Miller", "role": "office", "label": "NONE", "text": "Not yet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 19:00:25", "sender": "Davis Miller", "role": "office", "label": "NONE", "text": "working on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 19:02:15", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "It needs to start with frt", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 19:02:28", "sender": "cαmíllα", "role": "dispatch", "label": "NONE", "text": "i know", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 19:02:34", "sender": "cαmíllα", "role": "dispatch", "label": "NONE", "text": "but broker still working", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 19:02:47", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "Nothing else will work", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 19:34:34", "sender": "cαmíllα", "role": "dispatch", "label": "NONE", "text": "Candice can u check where is closest from you weight station ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 19:34:55", "sender": "cαmíllα", "role": "dispatch", "label": "NONE", "text": "while we are waiting for pu numbers maybe we can do empty scale ticket?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 19:35:18", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "I’m now in a door they are about to load", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 19:35:25", "sender": "cαmíllα", "role": "dispatch", "label": "NONE", "text": "aa ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 20:10:00", "sender": "cαmíllα", "role": "dispatch", "label": "NONE", "text": "Candice loading?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 21:09:27", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 21:11:02", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "@Sam_fleeet @Jordan_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 21:11:06", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 21:11:10", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "seal?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 21:11:32", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "The seal pic was sent", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 21:11:49", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "got it sory", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 21:12:06", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "🚚 Load# 0329438 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-23 21:18:14", "sender": "cαmíllα", "role": "dispatch", "label": "NONE", "text": "Candice please take trailer in the morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 21:18:21", "sender": "cαmíllα", "role": "dispatch", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 21:19:26", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #433 Amount: For a Full Tank Address: 8787 South Lancaster Road Dallas , TX 75241 Interstate: I-20, Exit 470 Distance: 83 miles Map link: https://www.google.com/", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-23 21:19:33", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Candice lets refuel at this pilot ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 22:45:02", "sender": "Sam PTI", "role": "dispatch", "label": "NONE", "text": "#ptitruck : 1052 checked: 4/23 condition: good tr :SS005155 condition : no all lights need to checl clearance and top lights", "signals": [ "template:inspection" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0227", "type": "request", "categories": [ "contact_request" ], "group_id": "1002838212664", "group_title": "🎀 1234 MARJORIE ACCY (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARJORIE ACCY", "trigger_text": "Call me", "trigger_sender": "Marjorie Edene Accy", "opened_at": "2026-04-23 17:07:59", "last_at": "2026-04-24 15:57:29", "last_signal_at": "2026-04-24 15:51:18", "resolved_at": "2026-04-24 15:57:29", "status": "resolved", "duration_hours": 22.82, "message_count": 29, "signal_count": 2, "participants": [ "Marjorie Edene Accy", "Darcy", "Fuel Department", "Ben" ], "timeline": [ { "timestamp": "2026-04-23 17:07:59", "sender": "Marjorie Edene Accy", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call me", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-23 17:07:59", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "It’s not in the paper u send to me", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 17:08:05", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 17:08:17", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "did u print out it ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 17:09:13", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "They don’t need it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 17:09:31", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "I show them this paper they’re asking for what I ask u", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 17:10:12", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "checking with broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 17:15:10", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "Ben tellement me what happen before I say yes or no", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 17:15:37", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "They say it’s ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 17:15:51", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "we will check with broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 17:16:06", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "we can use this BOL at delovery", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 17:52:05", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "did u get a dock ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 18:09:24", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 18:10:10", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "seal ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 18:14:39", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "Loaded miles form northumberland pa to Cranston RI", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 18:16:15", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 18:16:18", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "'@Marjorie_E_Accy", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 18:21:55", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "load # 0329089 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-23 19:03:32", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #255 Amount: For a Full Tank Address: 433 Old Gate Lane Milford , CT 06460 Interstate: I-95, Exit 40 Distance: 222 miles Map link: https://www.google.com/maps/se", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-23 19:03:37", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "@Marjorie_E_Accy it should be on your way, pls get fuel from this pilot", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 20:19:34", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "Load# 367165 C/L:11130 PA-93, Drums, PA 18222 Status: stopped 299 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-24 15:51:18", "sender": "Marjorie Edene Accy", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call me now", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-24 15:51:30", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "unblock me", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 15:51:31", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "Is it pace motors? Or not", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 15:51:33", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "i will call", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 15:51:41", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "Ben call plz", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 15:52:06", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "COYOTE", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 15:52:13", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "brokers name", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 15:57:29", "sender": "Ben", "role": "dispatch", "label": "NONE", "text": "all set", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0228", "type": "request", "categories": [ "info_request" ], "group_id": "1002838212664", "group_title": "🎀 1234 MARJORIE ACCY (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARJORIE ACCY", "trigger_text": "I need a 55 number or a 56 number", "trigger_sender": "Marjorie Edene Accy", "opened_at": "2026-04-23 17:07:59", "last_at": "2026-04-23 17:07:59", "last_signal_at": "2026-04-23 17:07:59", "resolved_at": null, "status": "stale", "duration_hours": 0.0, "message_count": 1, "signal_count": 1, "participants": [ "Marjorie Edene Accy" ], "timeline": [ { "timestamp": "2026-04-23 17:07:59", "sender": "Marjorie Edene Accy", "role": "driver", "label": "DRIVER_REQUEST", "text": "I need a 55 number or a 56 number", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0226", "type": "request", "categories": [ "permission_request" ], "group_id": "1003837427210", "group_title": "🟢 🎀 1317 CHISOLM LATRESE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "CHISOLM LATRESE", "trigger_text": "Am I good to go?", "trigger_sender": "LaTrese Chisolm", "opened_at": "2026-04-23 16:33:54", "last_at": "2026-04-23 21:25:01", "last_signal_at": "2026-04-23 17:01:27", "resolved_at": null, "status": "stale", "duration_hours": 4.85, "message_count": 12, "signal_count": 2, "participants": [ "LaTrese Chisolm", "Malcolm", "Austin", "Russell", "Ryan Clark", "Bill Safety", "Ali", "Scott" ], "timeline": [ { "timestamp": "2026-04-23 16:33:54", "sender": "LaTrese Chisolm", "role": "driver", "label": "DRIVER_REQUEST", "text": "Am I good to go?", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-23 16:34:26", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "@russell_safety @Mason_Safety @Jacob_safety", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 16:43:14", "sender": "Austin", "role": "dispatch", "label": "NONE", "text": "u 're G2G LaTrese", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 16:44:23", "sender": "Russell", "role": "dispatch", "label": "NONE", "text": "send citation paper also", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 17:01:27", "sender": "LaTrese Chisolm", "role": "driver", "label": "DRIVER_REQUEST", "text": "Question if he said he was doing an inspection and didn’t pay attention to the paperwork can I get out of the ticket?", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-23 17:02:13", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@russell_safety @austinsamsara1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 17:02:31", "sender": "Russell", "role": "dispatch", "label": "NONE", "text": "i will call you soon", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 19:17:40", "sender": "Bill Safety", "role": "safety", "label": "NONE", "text": "Calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 19:42:57", "sender": "Bill Safety", "role": "safety", "label": "NONE", "text": "Called and talked explained about the charge informed about seriousness of moving violation that our driver got driver fully understood her fault and promised to be careful on the road.", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 21:21:09", "sender": "LaTrese Chisolm", "role": "driver", "label": "NONE", "text": "Also please can we separate Tru and I as far as information and contact info", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 21:23:23", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@russell_safety @Bill_safety", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 21:25:01", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Load# 551144296 Rolling 325 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0225", "type": "request", "categories": [ "pay_request" ], "group_id": "1002560188081", "group_title": "📷 972 OLEKSII ZADOROZHNYI (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "OLEKSII ZADOROZHNYI", "trigger_text": "Активируйте пожалуйста карту", "trigger_sender": "Oleksii Zadorozhnyi", "opened_at": "2026-04-23 15:52:56", "last_at": "2026-04-23 18:24:21", "last_signal_at": "2026-04-23 15:52:56", "resolved_at": "2026-04-23 18:24:21", "status": "resolved", "duration_hours": 2.52, "message_count": 9, "signal_count": 1, "participants": [ "Oleksii Zadorozhnyi", "Darcy", "Albert" ], "timeline": [ { "timestamp": "2026-04-23 15:52:56", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "DRIVER_REQUEST", "text": "Активируйте пожалуйста карту", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-23 15:53:06", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep2 @martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 16:56:38", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "@JORDAN_ACC @MADDY_ACC", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 17:18:05", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "NONE", "text": "15-20 минут буду в шапе", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 17:18:33", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 18:02:24", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "NONE", "text": "Хочу напомнить что я уже годик работаю с вами, за что вам спасибо…. И за 1 месяц я не нашел на своем счету бонус 😜", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 18:03:51", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "Load # M316370 Status : stopped Current location:A1 Fleet Maintenance Inc, 14563 Industry Dr, Hagerstown, MD 21742 4 miles away from DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-23 18:23:54", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "@albert_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 18:24:21", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "noted, we are g2g", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0224", "type": "request", "categories": [ "permission_request" ], "group_id": "1002516426425", "group_title": "📷 781 LUD BLITZ WIDG PAYOUTE (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "LUD BLITZ WIDG PAYOUTE", "trigger_text": "Do I need to go to truck stop", "trigger_sender": "Lud Blitz W Payoute", "opened_at": "2026-04-23 14:39:32", "last_at": "2026-04-23 19:15:53", "last_signal_at": "2026-04-23 14:39:32", "resolved_at": null, "status": "stale", "duration_hours": 4.61, "message_count": 18, "signal_count": 1, "participants": [ "Lud Blitz W Payoute", "Rebecca", "Dave" ], "timeline": [ { "timestamp": "2026-04-23 14:39:32", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "DRIVER_REQUEST", "text": "Do I need to go to truck stop", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-23 14:39:39", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 14:40:04", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "I am here by myself", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 14:40:10", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "They left", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 14:40:10", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "Let's wait for broker's advice", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 15:14:22", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "Any news ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 15:14:33", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "we just followed up", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 15:14:39", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "waiting for advice", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 15:45:59", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "Broker needs to speed up because I am in front of people storages I am blocking them", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 15:46:08", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "following up", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 16:01:02", "sender": "Dave", "role": "dispatch", "label": "NONE", "text": "100 % they are", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 16:01:02", "sender": "Dave", "role": "dispatch", "label": "NONE", "text": "ther eis a truck comeing there to unload it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 16:01:48", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "Okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 16:02:39", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "But i heard earlier that the person did not want to put liquid in his truck", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 16:02:59", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "I hope it's not the same one", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 19:15:53", "sender": "Dave", "role": "dispatch", "label": "NONE", "text": "9:00am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 19:15:53", "sender": "Dave", "role": "dispatch", "label": "NONE", "text": "guy with a lift gate", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 19:15:53", "sender": "Dave", "role": "dispatch", "label": "NONE", "text": "they will have a guy there tomrrow AM for sure", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0223", "type": "request", "categories": [ "load_request" ], "group_id": "1002395820246", "group_title": "📷 1123 RODRIGUEZ ISRAEL (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "RODRIGUEZ ISRAEL", "trigger_text": "Need a load", "trigger_sender": "Israel Rodriguez", "opened_at": "2026-04-23 13:51:02", "last_at": "2026-04-23 17:53:05", "last_signal_at": "2026-04-23 13:51:02", "resolved_at": null, "status": "stale", "duration_hours": 4.03, "message_count": 12, "signal_count": 1, "participants": [ "Israel Rodriguez", "Joseph", "Maria Marx", "Norman", "Bill Safety" ], "timeline": [ { "timestamp": "2026-04-23 13:51:02", "sender": "Israel Rodriguez", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need a load", "signals": [ "request:load_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-23 13:51:09", "sender": "Joseph", "role": "dispatch", "label": "NONE", "text": "756 - tr # RS047510 Dropped by :: RODRIGUEZ ISRAEL Location: Ottawa, KS Time:4/23 Condition: good Docs -", "signals": [ "template:yard_move" ], "is_resolution": false }, { "timestamp": "2026-04-23 13:51:25", "sender": "Joseph", "role": "dispatch", "label": "NONE", "text": "send over the trailer documentsd", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 13:52:48", "sender": "Joseph", "role": "dispatch", "label": "NONE", "text": "228 + tr NS536200 Picked up by : RODRIGUEZ ISRAEL Location: Ottawa, KS Time:4/23 Condition:good Docs: -", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-23 15:29:27", "sender": "Maria Marx", "role": "dispatch", "label": "NONE", "text": "Load - 84925 LIVE LOADING Pick up address : Central Fiber LLC 4814 Fiber Ln, Wellsville, KS 66092 Pick up date - 04/23/2026 - 08:00 a.m. - 12:00 p.m. PU# - 326102002 ——————————", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 16:42:55", "sender": "Norman", "role": "office", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 16:43:38", "sender": "Norman", "role": "office", "label": "NONE", "text": "Load - 84925 has been picked up", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 16:48:55", "sender": "Norman", "role": "office", "label": "NONE", "text": "thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 17:41:34", "sender": "Bill Safety", "role": "safety", "label": "NONE", "text": "Calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 17:41:35", "sender": "Bill Safety", "role": "safety", "label": "NONE", "text": "https://maps.app.goo.gl/avJeWQx2Gua5sV2h8", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 17:45:30", "sender": "Bill Safety", "role": "safety", "label": "NONE", "text": "Called and talked", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 17:53:05", "sender": "Norman", "role": "office", "label": "NONE", "text": "Load - 84925 Status : Rolling Current loc : 4110 S Lee's Summit Rd, Independence, MO 64055 52 miles left to Shipper", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0222", "type": "request", "categories": [ "info_request" ], "group_id": "1003865384525", "group_title": "817T TARSIS NDAYISHIMIYE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": null, "trigger_text": "Send me the pickup number please", "trigger_sender": "Tarsis Ndayishimiye", "opened_at": "2026-04-23 13:17:22", "last_at": "2026-04-23 19:07:21", "last_signal_at": "2026-04-23 13:17:22", "resolved_at": null, "status": "stale", "duration_hours": 5.83, "message_count": 27, "signal_count": 1, "participants": [ "Tarsis Ndayishimiye", "Dustin W", "Marcus", "Jordan PTI", "Joseph", "Fuel Department", "Leo" ], "timeline": [ { "timestamp": "2026-04-23 13:17:22", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Send me the pickup number please", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-04-23 13:17:39", "sender": "Dustin W", "role": "dispatch", "label": "NONE", "text": "broker is in the meeeting now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 13:19:29", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "They can’t let me out without the number", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 13:20:33", "sender": "Dustin W", "role": "dispatch", "label": "NONE", "text": "yes gimme couple mins", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 13:44:27", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "@Jordan_fleet @Joseph_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 13:44:42", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "send a full PU video of it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 13:50:30", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 13:51:14", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "trailer documents?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 13:51:30", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "and U did not show the 5th axle tires right side", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 13:51:33", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "also plate light is working?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 13:51:54", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "Load # 22836409 has been picekd up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-23 13:52:18", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "Tarsis send them over pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 13:53:30", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "No safe spot to stop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 13:53:40", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "I will send them", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 13:54:59", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "will be waiting for", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 15:03:08", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "any news? Tarsis", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 16:47:48", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "@Jordan_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 17:05:46", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "lmc now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 17:09:24", "sender": "Joseph", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 17:12:00", "sender": "Joseph", "role": "dispatch", "label": "NONE", "text": "Please send over the trailer documents and a photo of the fire extinguisher and triangles Brakes condition truck and trailer Reflectors All the truck lights Fluid levels Tarsis", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 17:38:02", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Last week I passed inspection which means I have everything here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 18:40:27", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #697 Amount: For a Full Tank Address: 2226 North Main Street Hubbard , OH 44425 Interstate: I-80, Exit 234B (Eastbound) Distance: 109 miles Map link: https://www.google.com", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-23 18:40:32", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "817T Tarsis it should be on your way, pls get fuel from this pilot", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 19:03:35", "sender": "Leo", "role": "dispatch", "label": "NONE", "text": "735 + tr # MT107997 hooked", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 19:06:33", "sender": "Dustin W", "role": "dispatch", "label": "NONE", "text": "Load# 65043098 Note: Live loading PU# 65043098 PU# 551337072 PU-time: 04/24 12:00 PU-address: Lippert Components 1722 W Mishawaka Rd Elkhart, IN 46517-9404 ————————————————————— Note: Live unloadi", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-23 19:06:35", "sender": "Dustin W", "role": "dispatch", "label": "NONE", "text": "pls confirm", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 19:07:21", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Good", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0221", "type": "request", "categories": [ "permission_request" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "Okay when can I go in and get dock", "trigger_sender": "mario santos", "opened_at": "2026-04-23 12:35:56", "last_at": "2026-04-23 14:39:39", "last_signal_at": "2026-04-23 12:35:56", "resolved_at": null, "status": "stale", "duration_hours": 2.06, "message_count": 25, "signal_count": 1, "participants": [ "mario santos", "Antony", "Richard_fleet", "Tom Hall" ], "timeline": [ { "timestamp": "2026-04-23 12:35:56", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "Okay when can I go in and get dock", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-23 12:36:38", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "will lyk", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 12:36:46", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 12:40:04", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "good morning Sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 12:40:14", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Good morning sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 12:40:20", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "how are you doing ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 12:40:41", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Doing good , videos are up sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 12:40:44", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "There loading up", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 12:53:57", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Dock 35", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 12:55:57", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "thank you, waiting", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 13:35:18", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "Good morning brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 13:35:20", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "How are you today?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 13:35:23", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "Getting loaded yet?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 13:35:32", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Yes sir I am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 13:35:41", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Sorry had a tricky morning with getting dock", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 13:35:52", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "perfecto", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 13:35:56", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "All good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 13:51:14", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Will I get another load after this or will be done for the day", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 13:51:46", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "This load is just beginning before huge storm for today", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 13:52:25", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "What storm sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 13:52:37", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "lol jk", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 13:52:43", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "for sure you have a load", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 13:52:52", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Thank you sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 14:31:35", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 14:39:39", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "Load# 3137025 - has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0220", "type": "request", "categories": [ "info_request" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "Any update", "trigger_sender": "mario santos", "opened_at": "2026-04-23 12:10:05", "last_at": "2026-04-23 12:35:43", "last_signal_at": "2026-04-23 12:32:08", "resolved_at": null, "status": "stale", "duration_hours": 0.43, "message_count": 15, "signal_count": 2, "participants": [ "mario santos", "Antony" ], "timeline": [ { "timestamp": "2026-04-23 12:10:05", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "Any update", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-04-23 12:10:16", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "still bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 12:10:26", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "broker is asking what time did you get there", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 12:10:30", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "need your arrival time", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 12:11:30", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "7:00", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 12:11:38", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 12:17:02", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Keep me psted", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 12:17:27", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "sure thing man", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 12:32:08", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "Any update", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-04-23 12:33:05", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "not yet sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 12:33:07", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "still working on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 12:33:41", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Do you understand the problem sir just asking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 12:33:55", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "lol", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 12:33:57", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "of course man", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 12:35:43", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "@RioDogg", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0219", "type": "request", "categories": [ "info_request" ], "group_id": "1002269071382", "group_title": "📷 907 HASSAN CAMALEY (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "HASSAN CAMALEY", "trigger_text": "Can you send me the pick up number it starts 92", "trigger_sender": "Hassan Camaley", "opened_at": "2026-04-23 12:03:40", "last_at": "2026-04-23 16:22:06", "last_signal_at": "2026-04-23 12:03:40", "resolved_at": null, "status": "stale", "duration_hours": 4.31, "message_count": 28, "signal_count": 1, "participants": [ "Hassan Camaley", "Bob Hamilton", "Antony", "Leo", "Joseph", "Albert", "Vincenzo" ], "timeline": [ { "timestamp": "2026-04-23 12:03:40", "sender": "Hassan Camaley", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you send me the pick up number it starts 92", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-23 12:28:48", "sender": "Bob Hamilton", "role": "dispatch", "label": "NONE", "text": "Hassan", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 12:29:32", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "Now they are checking if they got the paperwork or not", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 12:29:39", "sender": "Bob Hamilton", "role": "dispatch", "label": "NONE", "text": "lmk pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 13:41:45", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 13:46:24", "sender": "Leo", "role": "dispatch", "label": "NONE", "text": "@Joseph_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 13:47:34", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "Load# 22829469 - has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-23 13:49:27", "sender": "Joseph", "role": "dispatch", "label": "NONE", "text": "167 + tr NS536152 Picked up by : HASSAN CAMALEY Location: Davenport, FL Time:4/23 Condition: mudflap issue Docs: -", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-23 13:49:36", "sender": "Joseph", "role": "dispatch", "label": "NONE", "text": "send over the trailer documents", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 13:49:43", "sender": "Joseph", "role": "dispatch", "label": "NONE", "text": "@albert_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 13:51:13", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 14:08:49", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "Hassan brother pls go to this shop in order to replace the mud flap and do walk around inspection", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 14:10:22", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "called and talked with driver, he will go to the shop in order to fix the issue", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 14:10:30", "sender": "Bob Hamilton", "role": "dispatch", "label": "NONE", "text": "DEL address is changed @khabibtime1 Hassan", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 14:34:24", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "Got to the shop now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 14:34:46", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 14:42:27", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "Job is done please call to pay it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 14:43:36", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "did they just secured it?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 14:43:46", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "I told them to replace", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 14:44:14", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "They secured it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 14:45:21", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "send the invoice pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 14:47:14", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "working on payment", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 14:49:39", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "Hassan brother pls send the picture of receipt", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 15:26:36", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "@Vincenz0_TD @leo_td trl is good now pls be informed", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 15:26:42", "sender": "Vincenzo", "role": "dispatch", "label": "NONE", "text": "noted ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 15:26:58", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "Hassan waiting for the picture of receipt my brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 15:58:13", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "ty so much", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 16:22:06", "sender": "Leo", "role": "dispatch", "label": "NONE", "text": "311 - tr # NS536327 Dropped by: HASSAN CAMALEY Location: Davenport, FL Time: 4/23 Condition: - Video: - Docs: -", "signals": [ "template:inspection" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0218", "type": "request", "categories": [ "info_request" ], "group_id": "1003850984050", "group_title": "🎀 841 TOUSSAINT MARIE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "TOUSSAINT MARIE", "trigger_text": "Please, can you call me?", "trigger_sender": "Marie Guetching Toussaint Altidor", "opened_at": "2026-04-23 11:58:05", "last_at": "2026-04-23 17:32:39", "last_signal_at": "2026-04-23 11:58:05", "resolved_at": "2026-04-23 17:32:39", "status": "resolved", "duration_hours": 5.58, "message_count": 39, "signal_count": 1, "participants": [ "Marie Guetching Toussaint Altidor", "Mary Watson", "Zach Murphy" ], "timeline": [ { "timestamp": "2026-04-23 11:58:05", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please, can you call me?", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-23 11:59:30", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "I need a contact phone name where I have to go to pick up the load", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-23 12:01:34", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "They can’t sheck me in with this information", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 12:02:57", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Hello", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 12:03:22", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 12:03:31", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 12:04:26", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "(954)495-1225 TYSMIT", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 13:43:27", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Marie Guetching ma`am, have you checked in and got a door?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 13:43:45", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "We checked in and waiting for 9:30", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 13:44:01", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Facility dont have dock yet. (CDT time sis)", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 14:05:56", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "This load is really complicated", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 14:06:16", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Have they told you something?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 14:41:04", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "She saw that in the macro point", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 14:41:23", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "yea but i remember you said there was some locations changes But basically now all clarified?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 14:41:28", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "we just wait for them to call us in?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 14:42:04", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "I’m going inside to make sure that", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 14:42:09", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "please ^_^", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 14:48:06", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "So she said we already need TO GO there?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 14:48:23", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 14:48:37", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "one moment 🤦‍♂️ Directions are going to 2301 ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 14:53:41", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 14:59:17", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Talked All good Marshaling yard themself called for the driver and gave directions with papers + they are giving a person to lead here now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 14:59:40", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Confirmed with Ty Smith (Contact person), if marshaling yard did it themself, we can go", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 15:08:03", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "@JORDAN_ACC @Fel1x_acc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 16:04:49", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "The address for the delivery is correct?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 16:05:07", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "It is correct?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 16:05:47", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "lms", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 16:07:16", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Alright", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 17:10:40", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "so out of 15 straps they really used only 1 lol? 😆", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 17:11:10", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "They only used 4", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 17:12:00", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "lol these brokers. I KNEW that 15 is unnecessary but he was saying this is a must...", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 17:12:11", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "well he payed for these straps, so we good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 17:14:37", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 17:15:13", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "is there a seal?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 17:18:23", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 17:19:39", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Load# 368176 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-23 17:27:06", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Marie Guetching Please write a seal number on BOL, and send it to us", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 17:28:45", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 17:32:39", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Called: she will do it after some time, she just started rolling", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0217", "type": "request", "categories": [ "permission_request" ], "group_id": "1003518478280", "group_title": "🎀 879 VERONICA LOPEZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "VERONICA LOPEZ", "trigger_text": "I used both seals for the first load...can I use one of my seals for the next load?", "trigger_sender": "Veronica Lopez", "opened_at": "2026-04-23 10:17:39", "last_at": "2026-04-23 14:19:43", "last_signal_at": "2026-04-23 10:17:39", "resolved_at": null, "status": "stale", "duration_hours": 4.03, "message_count": 12, "signal_count": 1, "participants": [ "Veronica Lopez", "Omar Williams", "Mary Watson" ], "timeline": [ { "timestamp": "2026-04-23 10:17:39", "sender": "Veronica Lopez", "role": "driver", "label": "DRIVER_REQUEST", "text": "I used both seals for the first load...can I use one of my seals for the next load?", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-23 10:18:52", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Gtg", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 10:19:25", "sender": "Omar Williams", "role": "dispatch", "label": "NONE", "text": "don't we have a seal now ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 10:19:43", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "I have one", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 10:20:18", "sender": "Omar Williams", "role": "dispatch", "label": "NONE", "text": "sure", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 10:20:24", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 12:25:59", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Update on the load# 31476-28382 Status: Rolling CL: FL-91, Okeechobee, FL 34972 98 miles away from the 2nd receiver", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-23 14:10:17", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Per GPS, onsite the receiver", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 14:13:24", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Good morning, |Veronica ma`am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 14:13:35", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Have you checked in and got a door?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 14:16:15", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "GM I checked in too early...I have to wait until four or they might call me earlier for a door", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 14:19:43", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "COPY, TY", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0216", "type": "request", "categories": [ "contact_request" ], "group_id": "1002664243768", "group_title": "🟢 📷 1012 LEROY ARRIAGA (Company Driver) - Buckeye Truck", "driver": "LEROY ARRIAGA", "trigger_text": "Call me", "trigger_sender": "Leroy Arriaga", "opened_at": "2026-04-23 09:54:53", "last_at": "2026-04-23 10:02:24", "last_signal_at": "2026-04-23 09:54:53", "resolved_at": null, "status": "stale", "duration_hours": 0.13, "message_count": 3, "signal_count": 1, "participants": [ "Leroy Arriaga", "Ryan Clark" ], "timeline": [ { "timestamp": "2026-04-23 09:54:53", "sender": "Leroy Arriaga", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call me", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-23 09:55:01", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 10:02:24", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "called and talked", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0215", "type": "request", "categories": [ "contact_request" ], "group_id": "1003590991017", "group_title": "🎀 985 MILKA CHANCY (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "MILKA CHANCY", "trigger_text": "That’s all they text me", "trigger_sender": "RenLoyalRoyalty👸🏾", "opened_at": "2026-04-23 03:12:14", "last_at": "2026-04-23 07:11:37", "last_signal_at": "2026-04-23 03:13:18", "resolved_at": null, "status": "stale", "duration_hours": 3.99, "message_count": 11, "signal_count": 2, "participants": [ "RenLoyalRoyalty👸🏾", "Sarah Smith", "Eddie Johnson" ], "timeline": [ { "timestamp": "2026-04-23 03:12:14", "sender": "RenLoyalRoyalty👸🏾", "role": "unknown", "label": "DRIVER_REQUEST", "text": "That’s all they text me", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-23 03:13:18", "sender": "RenLoyalRoyalty👸🏾", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Ok I will wait till they call me back see what they say", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-23 03:16:44", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "IS not showing amount, pls ask them lumper fee amount so we can pay", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 03:31:04", "sender": "RenLoyalRoyalty👸🏾", "role": "unknown", "label": "NONE", "text": "https://app.freightsmith.net", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 03:31:22", "sender": "RenLoyalRoyalty👸🏾", "role": "unknown", "label": "NONE", "text": "That’s for the lumper fee", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 03:31:31", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "working on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 03:35:28", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "10 minsda code keladi", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 03:35:56", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "they will send code in 10 mins", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 07:03:55", "sender": "Eddie Johnson", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 07:04:38", "sender": "Eddie Johnson", "role": "dispatch", "label": "NONE", "text": "all pages ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 07:11:37", "sender": "Eddie Johnson", "role": "dispatch", "label": "NONE", "text": "Load# 8706917 has been finished", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0214", "type": "request", "categories": [ "contact_request" ], "group_id": "1002269071382", "group_title": "📷 907 HASSAN CAMALEY (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "HASSAN CAMALEY", "trigger_text": "I am at loves truck stop now please call them and ask if they can tied up the Deer Guard", "trigger_sender": "Hassan Camaley", "opened_at": "2026-04-23 00:06:57", "last_at": "2026-04-23 05:16:10", "last_signal_at": "2026-04-23 00:06:57", "resolved_at": null, "status": "stale", "duration_hours": 5.15, "message_count": 17, "signal_count": 1, "participants": [ "Hassan Camaley", "Tim Harrison", "Adam", "Eric Foreman" ], "timeline": [ { "timestamp": "2026-04-23 00:06:57", "sender": "Hassan Camaley", "role": "driver", "label": "DRIVER_REQUEST", "text": "I am at loves truck stop now please call them and ask if they can tied up the Deer Guard", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-23 01:17:48", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "@Adam_Fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 01:20:23", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 01:29:43", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "I talked to Love's mechanic", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 01:29:49", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "he said he can do it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 01:29:52", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "Hassan", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 01:42:20", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "called", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 01:48:36", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "Check in", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 01:48:52", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "Now they are fixing", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 01:50:05", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "we pay by Love's account", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 01:50:17", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 01:57:32", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "Loves are asking to approve the payment", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 01:59:45", "sender": "Tim Harrison", "role": "dispatch", "label": "NONE", "text": "@Adam_Fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 02:01:11", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "👍👍", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 02:23:56", "sender": "Hassan Camaley", "role": "driver", "label": "NONE", "text": "Now they have done the work", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 04:03:26", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 05:16:10", "sender": "Eric Foreman", "role": "dispatch", "label": "NONE", "text": "Good morning brother When can you PU the trailer ?", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0213", "type": "request", "categories": [ "info_request" ], "group_id": "1002560188081", "group_title": "📷 972 OLEKSII ZADOROZHNYI (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "OLEKSII ZADOROZHNYI", "trigger_text": "Please send me address", "trigger_sender": "Oleksii Zadorozhnyi", "opened_at": "2026-04-22 22:46:23", "last_at": "2026-04-22 23:33:22", "last_signal_at": "2026-04-22 22:46:23", "resolved_at": null, "status": "stale", "duration_hours": 0.78, "message_count": 5, "signal_count": 1, "participants": [ "Oleksii Zadorozhnyi", "Kevin ⛟", "Adam" ], "timeline": [ { "timestamp": "2026-04-22 22:46:23", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please send me address", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-22 22:46:55", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "@Adam_Fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 23:07:13", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "looks good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 23:28:23", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "sdvinute tandem vpered", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 23:33:22", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "NONE", "text": "Они сдвинуты, а зачем их сдвигать если показатели нормальные?", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0212", "type": "request", "categories": [ "contact_request" ], "group_id": "1003822858962", "group_title": "🟢 🎀 1306 SHAW TEMEKA (COMPANY DRIVER) TBT EXPRESS", "driver": "SHAW TEMEKA", "trigger_text": "Call me please", "trigger_sender": "Temeka Shaw", "opened_at": "2026-04-22 22:19:31", "last_at": "2026-04-22 22:21:46", "last_signal_at": "2026-04-22 22:19:31", "resolved_at": null, "status": "stale", "duration_hours": 0.04, "message_count": 3, "signal_count": 1, "participants": [ "Temeka Shaw", "Alan Williams" ], "timeline": [ { "timestamp": "2026-04-22 22:19:31", "sender": "Temeka Shaw", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call me please", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-22 22:19:47", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 22:21:46", "sender": "Alan Williams", "role": "dispatch", "label": "NONE", "text": "talked , she will come back tomorrow morning", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0211", "type": "request", "categories": [ "eld_request" ], "group_id": "1002281369010", "group_title": "🟢 📷 1024 JOAO MARTINS (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "JOAO MARTINS", "trigger_text": "This is so ridiculous I been driving for a whole year you guys always edit my hours. Today your making me stop because cant add my hours this is bullshit. I have load to delivery you guys playing with", "trigger_sender": "Joao Martins", "opened_at": "2026-04-22 22:12:21", "last_at": "2026-04-22 22:13:12", "last_signal_at": "2026-04-22 22:12:21", "resolved_at": null, "status": "stale", "duration_hours": 0.01, "message_count": 6, "signal_count": 1, "participants": [ "Joao Martins", "Stanley" ], "timeline": [ { "timestamp": "2026-04-22 22:12:21", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_REQUEST", "text": "This is so ridiculous I been driving for a whole year you guys always edit my hours. Today your making me stop because cant add my hours this is bullshit. I have load to delivery you guys playing with", "signals": [ "issue:complaint_escalation", "request:eld_request" ], "is_resolution": false }, { "timestamp": "2026-04-22 22:12:32", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "I will not stop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 22:12:45", "sender": "Stanley", "role": "office", "label": "NONE", "text": "hold on brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 22:12:56", "sender": "Stanley", "role": "office", "label": "NONE", "text": "they are working on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 22:13:01", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Im on the road to work to take a break", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 22:13:12", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Past 3 weeks my paycheck are terrible", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0210", "type": "request", "categories": [ "pay_request" ], "group_id": "1003865384525", "group_title": "817T TARSIS NDAYISHIMIYE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": null, "trigger_text": "Activate my fuel card", "trigger_sender": "Tarsis Ndayishimiye", "opened_at": "2026-04-22 21:38:32", "last_at": "2026-04-24 01:25:15", "last_signal_at": "2026-04-23 20:23:42", "resolved_at": null, "status": "stale", "duration_hours": 27.78, "message_count": 8, "signal_count": 2, "participants": [ "Tarsis Ndayishimiye", "Kevin ⛟", "Delroy", "Marcus", "Dale" ], "timeline": [ { "timestamp": "2026-04-22 21:38:32", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Activate my fuel card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-22 21:38:56", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "@Fuel_dep2", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 21:39:03", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 20:23:42", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Activate my fuel card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-23 20:23:53", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep2", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 20:29:44", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "done", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 20:29:52", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-24 01:25:15", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "Update for load # 22836409 Status Rolling Loc: 7811 E Dr N, Battle Creek, MI 49014 Miles left: 74", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0209", "type": "request", "categories": [ "info_request" ], "group_id": "1002424304837", "group_title": "📷 1092 MAX HENRY TELFORT (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MAX HENRY TELFORT", "trigger_text": "Do you have another pick up # starts with 921", "trigger_sender": "Max", "opened_at": "2026-04-22 20:38:17", "last_at": "2026-04-23 01:14:34", "last_signal_at": "2026-04-22 20:51:43", "resolved_at": null, "status": "stale", "duration_hours": 4.6, "message_count": 16, "signal_count": 3, "participants": [ "Max", "Kyle", "Ron Buck", "Phil Kent" ], "timeline": [ { "timestamp": "2026-04-22 20:38:17", "sender": "Max", "role": "driver", "label": "DRIVER_REQUEST", "text": "Do you have another pick up # starts with 921", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-04-22 20:39:44", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "all good brother worked ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 20:41:50", "sender": "Max", "role": "driver", "label": "DRIVER_REQUEST", "text": "He said he need the 721 number, can you check that with broker please?", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-22 20:42:17", "sender": "Ron Buck", "role": "dispatch", "label": "NONE", "text": "921 or 721 ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 20:45:45", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "PO 2805 / 20260420-122345 / 9977A244", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 20:48:41", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "all good bro ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 20:51:15", "sender": "Max", "role": "driver", "label": "NONE", "text": "He made mistake , the right one is 721", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 20:51:43", "sender": "Max", "role": "driver", "label": "DRIVER_REQUEST", "text": "I am at the dock but he said after finish to get loaded he will need the number.", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-04-22 21:19:04", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "2805/[phone]", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 21:19:10", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "here brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 21:29:40", "sender": "Max", "role": "driver", "label": "NONE", "text": "All good bro", "signals": [ "negation" ], "is_resolution": false }, { "timestamp": "2026-04-22 21:29:56", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "let me check", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 21:31:32", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "Update for the load# 1185602 The load has been picked up", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-22 21:31:40", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "please put padlock on the trailer door", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 21:32:05", "sender": "Max", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 01:14:34", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "Update for the load# 1185602 Status: rolling Current location: 28451 Frontage Rd, Boerne, TX 78006 173 miles left to DEL", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0208", "type": "request", "categories": [ "pay_request" ], "group_id": "1003751791410", "group_title": "🎀 1052 CANDICE BREWER (COMPANY DRIVER) ROBERTSON TRUCK", "driver": "CANDICE BREWER", "trigger_text": "Hello can you activate my fuel card", "trigger_sender": "Candice Brewer", "opened_at": "2026-04-22 20:34:29", "last_at": "2026-04-23 01:21:37", "last_signal_at": "2026-04-22 20:34:29", "resolved_at": null, "status": "stale", "duration_hours": 4.79, "message_count": 5, "signal_count": 1, "participants": [ "Candice Brewer", "Davis Miller", "Delroy", "Samuel ⛟" ], "timeline": [ { "timestamp": "2026-04-22 20:34:29", "sender": "Candice Brewer", "role": "driver", "label": "DRIVER_REQUEST", "text": "Hello can you activate my fuel card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-22 20:34:37", "sender": "Davis Miller", "role": "office", "label": "NONE", "text": "@choyxona2023", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 20:35:30", "sender": "Davis Miller", "role": "office", "label": "NONE", "text": "@Fuel_dep2", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 20:38:50", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 01:21:37", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "Load # 0540294 Status: Rolling Current location: I-40, Wheatley, AR 72392C 451 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0207", "type": "request", "categories": [ "permission_request" ], "group_id": "1003769147142", "group_title": "🟢 🎀 1184 SHEREE WALDON (COMPANY DRIVER) TBT EXPRESS", "driver": "SHEREE WALDON", "trigger_text": "Can I start putting my things in truck 1184", "trigger_sender": "Sheree Waldon", "opened_at": "2026-04-22 20:02:08", "last_at": "2026-04-22 20:08:21", "last_signal_at": "2026-04-22 20:02:08", "resolved_at": null, "status": "stale", "duration_hours": 0.1, "message_count": 6, "signal_count": 1, "participants": [ "Sheree Waldon", "James Specter", "Hardy" ], "timeline": [ { "timestamp": "2026-04-22 20:02:08", "sender": "Sheree Waldon", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can I start putting my things in truck 1184", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-22 20:03:15", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@Kenzo_fleet can u advise, pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 20:04:26", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "imc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 20:08:10", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "after half hour", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 20:08:12", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "they said", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 20:08:21", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0206", "type": "request", "categories": [ "contact_request" ], "group_id": "1002422905138", "group_title": "820T SERGEY MKRTYCHAN (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": null, "trigger_text": "Позвони", "trigger_sender": "Sergey Mkrtychan", "opened_at": "2026-04-22 17:58:18", "last_at": "2026-04-22 18:47:30", "last_signal_at": "2026-04-22 17:58:18", "resolved_at": null, "status": "stale", "duration_hours": 0.82, "message_count": 6, "signal_count": 1, "participants": [ "Sergey Mkrtychan", "Kyle", "Jacob Safety", "Edward Safety" ], "timeline": [ { "timestamp": "2026-04-22 17:58:18", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Позвони", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-22 17:59:07", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 18:01:06", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "@Jacob_safety pls call driver", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 18:34:07", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "Update for the Load# 143503280 Status: rolling CL: 9797 Waterfall Rd, Hustontown, PA 17229 Miles left : 808", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-22 18:47:09", "sender": "Jacob Safety", "role": "dispatch", "label": "NONE", "text": "@safety_edward", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 18:47:30", "sender": "Edward Safety", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0205", "type": "request", "categories": [ "contact_request" ], "group_id": "1003850984050", "group_title": "🎀 841 TOUSSAINT MARIE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "TOUSSAINT MARIE", "trigger_text": "Can you call me? Please", "trigger_sender": "Marie Guetching Toussaint Altidor", "opened_at": "2026-04-22 17:35:42", "last_at": "2026-04-23 14:40:42", "last_signal_at": "2026-04-23 14:06:34", "resolved_at": "2026-04-23 14:40:42", "status": "resolved", "duration_hours": 21.08, "message_count": 63, "signal_count": 2, "participants": [ "Marie Guetching Toussaint Altidor", "Zach Murphy", "Will Knight", "Hardy", "Mary Watson", "Sam PTI", "Amir" ], "timeline": [ { "timestamp": "2026-04-22 17:35:42", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you call me? Please", "signals": [ "request:contact_request", "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-22 17:41:52", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "@JORDAN_ACC could you please add those miles to the statement", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 17:44:29", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "@Hardy_fleet @Kenzo_fleet @Will_Fleet2 Can wwe check with mechanics please, how long they gonna take to finish the truck? Lady said it is not ready yet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 17:45:04", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "will let you know right now they are at lunch", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 17:45:10", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "understood", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 19:35:23", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "The truck is done", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 19:36:39", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "I’m going to get the trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 19:43:09", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 19:44:11", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "@safety_wade", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 19:44:31", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "U made a test drive? All good?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 19:44:56", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 19:45:22", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "On my way to pick up my trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 19:47:39", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "got it ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 19:53:21", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Marie Guetching what you say?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 20:08:24", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "@Will_Fleet2 can you please give me shop location where we buy Straps \"for lower then market rate\"?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 20:08:33", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "i got a load for tomorrow but broker needs 15 straps + photo 😆", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 20:09:40", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "one moment", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 20:10:53", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "I have 9 strips", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 20:15:46", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "@Jordan_fleet @Sam_fleeet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 20:21:20", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "good We need 6 more", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 20:21:47", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "@Hardy_fleet i got a load. Ratecon INCLUSED us buying 6 more straps already We gotta pay for that :)", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 20:22:37", "sender": "Sam PTI", "role": "dispatch", "label": "NONE", "text": "#ptitruck #841 checked: 04/22 condition: good TR # RS047485 condition: no issue", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-22 20:23:01", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Marie Guetching can you go here and get us 6 straps same like the one you have already (i mean by size and nest)", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 20:24:44", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 20:25:12", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 20:35:23", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Load# 368176 Note: CHECK IN PLACE and waiting area PU-time: 04/23 08:30 PU-address: MCCORMICKMARSHALLING 3050 S. MOE DR. CHICAGO IL 60616 ___________________________________________ Note: Liv", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-22 20:35:43", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Marie Guetching after buying straps i will call you to explain how this load will go", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 21:14:57", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "@JORDAN_ACC @MADDY_ACC @OscarAcc @Fel1x_acc @Khamza_acc @Hardy_fleet @Will_Fleet2 Please Zelle to driver", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 21:15:08", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "preferably both Washing receipt and for Straps", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 21:15:28", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "[phone]", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 21:15:30", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "PH for Zelle", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 21:18:56", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Marie Guetching please send me photo of 15 straps. You can just place them on ground and make a photo. That will work.", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 21:46:44", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "do you have 15 straps?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 21:49:09", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 21:51:16", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "please send all straps picture", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 21:53:10", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "We need to give update to the broker They will check 15 straps because they will check", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 22:24:12", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "Update for Load # 368176 Status: Rolling Current location : 12056 W Castle Dr, Mokena, IL 60448 33 miles left to the PU", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-22 22:25:01", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "Thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 23:20:46", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 14:40:42", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "cool. So we are good now and just wait?", "signals": [], "is_resolution": true } ], "prior_reports": [], "timeline_truncated": 23 }, { "case_id": "REQ-0204", "type": "request", "categories": [ "info_request" ], "group_id": "1003894998914", "group_title": "🟢 🎀1271 BREANNA MORRIS (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "BREANNA MORRIS", "trigger_text": "Any update?", "trigger_sender": "Breanna Morris", "opened_at": "2026-04-22 17:31:33", "last_at": "2026-04-22 19:32:19", "last_signal_at": "2026-04-22 17:31:33", "resolved_at": null, "status": "stale", "duration_hours": 2.01, "message_count": 21, "signal_count": 1, "participants": [ "Breanna Morris", "Ali", "Ryan Clark", "Mark" ], "timeline": [ { "timestamp": "2026-04-22 17:31:33", "sender": "Breanna Morris", "role": "driver", "label": "DRIVER_REQUEST", "text": "Any update?", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-04-22 17:32:19", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "checking still", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 18:18:21", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Load# 8728308 The load canceled from broker side @Fel1x_acc", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-22 18:18:53", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "So am I just going to the nearest truck stop and sitting until u get another one?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 18:19:08", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "yes ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 18:43:19", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "Load# 1841892 PU-time from: 04/23/2026 10:00 CDT PU-time to: 04/23/2026 10:00 CDT PU-shipper: CONAGRA PU-address: 5200 S 19th Lincoln, NE 68512 Note: Live Load ————————————————————— DEL-time from:", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-22 18:43:45", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Breanna what's ETA shows to the shipper ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 18:43:58", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "It doesn't pick up until tomorrow", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 18:44:10", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "willl send next load for saturday from PA to TX shortly", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 18:45:08", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "I need something down the east coast for the weekend. I have something I need to handle during the weekend with family. I can still deliver a load I just need one that doesn't deliver until Monday", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-22 18:45:53", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "ok are we good for a load from PA to TX saturday pick up monday delivery ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 18:47:11", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Let me look at the route because I would have to go way out the way if its what im picturing", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 18:47:40", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "i was booking it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 18:49:07", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "I would have to detour far out the way. What i need to do is in south Carolina", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 18:49:30", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "can i send u from TX to SC monday?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 18:50:08", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Let me find out from my family. Hold on a moment. Ill let u know", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 18:50:15", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "pls lmk asap", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 19:12:27", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "When does that next load have to be booked by? I texted my family member but im waiting for a response. I don't think it will work with me detouring because I don't want to be late for delivery. If I", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 19:31:41", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Next load empty miles 48 Loaded miles 1232", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 19:32:08", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Ill take the pa to TX load and I'll just go back to sc next week", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 19:32:19", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "ok great let me get it", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0203", "type": "request", "categories": [ "permission_request" ], "group_id": "1002782021066", "group_title": "🟡 🎀 807 JENNIFER GARRETT-GROSSARTH (COMPANY DRIVER) - BUCKEYE TRUCKS LLC", "driver": "JENNIFER GARRETT-GROSSARTH", "trigger_text": "boss may I have a pu #", "trigger_sender": "Jennifer Garrett", "opened_at": "2026-04-22 17:16:29", "last_at": "2026-04-22 21:25:00", "last_signal_at": "2026-04-22 20:15:00", "resolved_at": null, "status": "stale", "duration_hours": 4.14, "message_count": 23, "signal_count": 3, "participants": [ "Jennifer Garrett", "Ali", "Scott", "Malcolm", "Mark" ], "timeline": [ { "timestamp": "2026-04-22 17:16:29", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "boss may I have a pu #", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-22 17:17:06", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "14579148", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 17:17:10", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "551118529", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 17:17:13", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Found it my bad", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 17:30:18", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Checked in docking in door 11", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 17:30:35", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 17:30:40", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "keep us posted pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 17:57:14", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Loading started", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 18:55:08", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 19:02:09", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "LOAD 551118529 picked up", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 19:03:17", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "safe a trip ma`am Jennifer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 19:05:36", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good afternoon may I have more hours", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-22 19:05:43", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 19:07:05", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 19:16:15", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Jennifer Hi ma'am for now we can't add you time ,we having service failure sorry for that", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 19:19:20", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Ok got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 20:15:00", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Boss should I complete a 10 hr break", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-22 20:15:11", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "yes plz", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 20:15:30", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "but after 10h, need to start rolling plz", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 20:15:31", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "pls put alarm for midnight so u can wake up and start rolling asap", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 20:15:36", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "to make on time delivery", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 20:21:20", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "U got it boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 21:25:00", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "LOAD 551118529 Stopped 451 miles left to DEL", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0202", "type": "request", "categories": [ "home_time" ], "group_id": "1002664243768", "group_title": "🟢 📷 1012 LEROY ARRIAGA (Company Driver) - Buckeye Truck", "driver": "LEROY ARRIAGA", "trigger_text": "I need to be home May 4th on a Monday taking my days off McAllen Tx", "trigger_sender": "Leroy Arriaga", "opened_at": "2026-04-22 14:00:34", "last_at": "2026-04-22 19:46:19", "last_signal_at": "2026-04-22 14:00:34", "resolved_at": null, "status": "stale", "duration_hours": 5.76, "message_count": 34, "signal_count": 1, "participants": [ "Leroy Arriaga", "Malcolm", "Ryan Clark", "Vincent", "Scott", "Fuel Department", "Ali" ], "timeline": [ { "timestamp": "2026-04-22 14:00:34", "sender": "Leroy Arriaga", "role": "driver", "label": "DRIVER_REQUEST", "text": "I need to be home May 4th on a Monday taking my days off McAllen Tx", "signals": [ "request:home_time", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-22 14:00:46", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "Noted ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 14:00:47", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "@malcolmbil", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 14:00:47", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "Gm", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 14:00:55", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "yes l know brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 14:00:58", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "noted already", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 14:00:59", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Gm", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 14:01:03", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 14:15:31", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "All done", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 14:19:08", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Getting paperwork", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 14:19:17", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Then head to truck stop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 14:21:35", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Empty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 14:21:38", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 14:22:29", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Load# 550754728 Delivered", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-22 14:51:30", "sender": "Vincent", "role": "dispatch", "label": "NONE", "text": "Load# 31487-95467 PU-time: 04/22/2026 11:40 CDT PU-shipper: RDC SUNNYVALE TX PU-address: 199 Planters Road Sunnyvale, TX 75182 Note: Live Load ————————————————————— DEL-time: 04/24/2026 06:00 EDT DE", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-22 14:54:26", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 14:54:41", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Pickup # [phone] • Tile (1 Truckload) @Leroy1013", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 15:49:40", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #367 Amount: For a Full Tank Address: 2226 Fm-1903 Caddo Mills , TX 75135 Interstate: I-30, Exit 87 Distance: 76 miles (After PU) Map link: https://www.google.co", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-22 15:49:49", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "@Leroy1013 it should be on your way, pls get fuel from this pilot After PU", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 15:50:00", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 16:42:00", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Checked in already", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 17:15:15", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Driver will get $60 for lost time at the receiver Load # 9705594 @Fel1x_acc @JORDAN_ACC", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 17:16:11", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Tell them to add it to this check", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 17:16:31", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "sure they will check", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 17:34:06", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Door 25 Wating to get loaded", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 17:34:14", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "good good brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 17:34:20", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "how are you doing boss >", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 17:34:35", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Gm sir good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 19:11:52", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Still here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 19:14:06", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "letting the broker know abt it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 19:14:18", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "keep check in&out times plz", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 19:43:23", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Loaded", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 19:43:33", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "lmlc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 19:46:19", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Load# 31487-95467 picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0201", "type": "request", "categories": [ "info_request" ], "group_id": "1002516426425", "group_title": "📷 781 LUD BLITZ WIDG PAYOUTE (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "LUD BLITZ WIDG PAYOUTE", "trigger_text": "Can you send this too?", "trigger_sender": "Lud Blitz W Payoute", "opened_at": "2026-04-22 13:21:09", "last_at": "2026-04-22 18:57:09", "last_signal_at": "2026-04-22 13:21:09", "resolved_at": null, "status": "stale", "duration_hours": 5.6, "message_count": 36, "signal_count": 1, "participants": [ "Lud Blitz W Payoute", "Brian", "Dave", "Rebecca" ], "timeline": [ { "timestamp": "2026-04-22 13:21:09", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you send this too?", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-22 13:21:31", "sender": "Brian", "role": "office", "label": "NONE", "text": "parking?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 13:21:37", "sender": "Brian", "role": "office", "label": "NONE", "text": "okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 13:35:13", "sender": "Brian", "role": "office", "label": "NONE", "text": "sent both", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 13:46:28", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "Thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 13:46:33", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "Unloading", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 14:17:34", "sender": "Dave", "role": "dispatch", "label": "NONE", "text": "@LudPayoute all good now ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 14:17:36", "sender": "Dave", "role": "dispatch", "label": "NONE", "text": "unloading ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 14:18:17", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 14:19:42", "sender": "Dave", "role": "dispatch", "label": "NONE", "text": "Load # 1186201 Note: Live loading Pickup # SO-04503 PU-time: 4/21/2026 1300-1400 PU-address: TORCH DRINKS FTL 1048 ARLINGTON ST ORLANDO FL 32805 ————————————————————— Note: live unload", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-22 14:21:57", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "Do you have a nearby address?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 14:22:04", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "GPS doesn't take it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 14:23:10", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 14:23:18", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "No worry", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 14:49:21", "sender": "Dave", "role": "dispatch", "label": "NONE", "text": "almost empty ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 14:49:36", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 14:56:08", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 14:56:30", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "Load # 143523292 completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-22 15:06:53", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "status: rolling 82 miles away to the shipper", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-22 16:31:02", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "status: rolling 12 miles away to the shipper", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-22 17:00:00", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "@LudPayoute checked in sir ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 17:07:03", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "Loading", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 17:07:10", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "Loading", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 17:14:54", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 17:15:15", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "and waiting for secured freight / seal pics", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 17:17:50", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "Load # 1186201 picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-22 17:23:20", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "Delivery date is right?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 17:23:40", "sender": "Dave", "role": "dispatch", "label": "NONE", "text": "tomorrow yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 17:24:12", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 17:28:26", "sender": "Dave", "role": "dispatch", "label": "NONE", "text": "SEN. KALYN MARSHALL (803) 381-7983", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 17:28:41", "sender": "Dave", "role": "dispatch", "label": "NONE", "text": "call to this guy let him know your ETA", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 17:29:13", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "When to call him?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 17:29:21", "sender": "Dave", "role": "dispatch", "label": "NONE", "text": "today", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 17:30:37", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 17:31:08", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "Is it the same broker who called me a while ago?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 18:57:09", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "Update for the load# 1186201 Status: rolling CL: I 95, Daytona Beach, FL, 32117:32124 443 miles left to the receiver", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0200", "type": "request", "categories": [ "pay_request" ], "group_id": "1002516426425", "group_title": "📷 781 LUD BLITZ WIDG PAYOUTE (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "LUD BLITZ WIDG PAYOUTE", "trigger_text": "If you can get a zelle i will go to nearest home depot to buy one", "trigger_sender": "Lud Blitz W Payoute", "opened_at": "2026-04-22 12:36:54", "last_at": "2026-04-22 13:20:31", "last_signal_at": "2026-04-22 12:36:54", "resolved_at": null, "status": "stale", "duration_hours": 0.73, "message_count": 10, "signal_count": 1, "participants": [ "Lud Blitz W Payoute", "Rebecca", "Brian" ], "timeline": [ { "timestamp": "2026-04-22 12:36:54", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "DRIVER_REQUEST", "text": "If you can get a zelle i will go to nearest home depot to buy one", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-22 12:37:15", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "Without it will be stuck here for the whole day", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 12:37:26", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "checking and will get answer shortly", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 12:45:27", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "pls sir go we will zelle", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 13:16:06", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "talked: at home depot searching", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 13:16:22", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "@Brianfleet could you pls assist with zelling driver is gonna send the price soon", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 13:17:01", "sender": "Brian", "role": "office", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 13:20:22", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "[phone]", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 13:20:30", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "@Brianfleet plspls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 13:20:31", "sender": "Brian", "role": "office", "label": "NONE", "text": "sure", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0199", "type": "request", "categories": [ "pay_request" ], "group_id": "1002782021066", "group_title": "🟡 🎀 807 JENNIFER GARRETT-GROSSARTH (COMPANY DRIVER) - BUCKEYE TRUCKS LLC", "driver": "JENNIFER GARRETT-GROSSARTH", "trigger_text": "I have arrived at fuel stop Please activate fuel card Thank you", "trigger_sender": "Jennifer Garrett", "opened_at": "2026-04-22 08:33:39", "last_at": "2026-04-22 12:04:42", "last_signal_at": "2026-04-22 08:33:39", "resolved_at": null, "status": "stale", "duration_hours": 3.52, "message_count": 7, "signal_count": 1, "participants": [ "Jennifer Garrett", "Martin", "Nolan Hunt", "Ryan Clark", "Scott" ], "timeline": [ { "timestamp": "2026-04-22 08:33:39", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "I have arrived at fuel stop Please activate fuel card Thank you", "signals": [ "request:pay_request", "request:fuel_request" ], "is_resolution": false }, { "timestamp": "2026-04-22 08:33:44", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 09:01:22", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "As per request my new ETA after fuel stop without any delay is 1030", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 09:01:36", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "copy will update to the broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 09:51:11", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Load# S3882217 Rolling 250 miles left t oDEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-22 12:04:28", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Good morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 12:04:42", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Good morning", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0198", "type": "request", "categories": [ "pay_request" ], "group_id": "1003979865169", "group_title": "🟢 🎀 1193 MESHIA MOORE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "MESHIA MOORE", "trigger_text": "Have to Zelle", "trigger_sender": "Tru Harris", "opened_at": "2026-04-22 03:51:29", "last_at": "2026-04-23 02:17:01", "last_signal_at": "2026-04-22 22:18:53", "resolved_at": null, "status": "stale", "duration_hours": 22.43, "message_count": 28, "signal_count": 3, "participants": [ "Tru Harris", "Stanley", "Nolan Hunt", "𝓓𝓪𝓿𝓲𝓭", "Ali", "Nicholas" ], "timeline": [ { "timestamp": "2026-04-22 03:51:29", "sender": "Tru Harris", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Have to Zelle", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-22 03:51:42", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Meshia Moore [phone]", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 03:54:12", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Hello", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 04:05:55", "sender": "Stanley", "role": "unknown", "label": "NONE", "text": "@Fel1x_acc @JORDAN_ACC", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 04:06:38", "sender": "Tru Harris", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Just need to Zelle me the payment back thank you goodnight", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-22 04:09:22", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Shop time and location for tomorrow please", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 04:11:22", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "@Hardy_fleet @Adam_Fleet @Nicholas_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 04:11:31", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "@david_fleet @Adam_Fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 05:01:50", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 22:18:53", "sender": "Tru Harris", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Still need my Zelle", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-22 22:19:23", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Nicholas_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 22:27:42", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "called & talked", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 22:34:10", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "booking an Uber", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 22:56:37", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Uber information so I can keep a eye out", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 23:23:27", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "@Tharris96 Uber is waiting for you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 23:23:53", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "In the uber", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 23:28:29", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "This was the wrong address you sent me too", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 23:28:41", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "@Nicholas_fleet1 \\", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 23:31:44", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 23:33:16", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "ordering another one", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 23:35:02", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 23:36:50", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "246 State Route 18, East Brunswick, NJ 08816, United States", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 23:37:20", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Is the correct hotel I’m currently at the wrong address you sent me too", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 23:39:22", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "@Nicholas_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 23:42:17", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "it is on the way to correct hotel", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 02:03:27", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Yea I need another room this place might be on fire", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 02:03:38", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "@Hardy_fleet @Nicholas_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-23 02:17:01", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "It might be ok now", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0197", "type": "request", "categories": [ "parking_request" ], "group_id": "1003979865169", "group_title": "🟢 🎀 1193 MESHIA MOORE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "MESHIA MOORE", "trigger_text": "Need parking paid", "trigger_sender": "Tru Harris", "opened_at": "2026-04-22 03:14:16", "last_at": "2026-04-22 03:51:24", "last_signal_at": "2026-04-22 03:14:16", "resolved_at": null, "status": "stale", "duration_hours": 0.62, "message_count": 24, "signal_count": 1, "participants": [ "Tru Harris", "Nolan Hunt", "Stanley", "Axel" ], "timeline": [ { "timestamp": "2026-04-22 03:14:16", "sender": "Tru Harris", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Need parking paid", "signals": [ "request:parking_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-22 03:14:38", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "are u gonna drop the trl ? @Tharris96", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 03:14:46", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Done", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 03:15:03", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "please send us pictures from all sides", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 03:15:24", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Honey I’m gone", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 03:15:45", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "no we can't leave before getting trailer pictures", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 03:15:53", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Pilot 1098 pay for parking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 03:15:56", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "why u didn't inform in the group", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-22 03:16:32", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "please go back", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-22 03:16:41", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Location was backed up wasn’t informed before hand", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 03:17:21", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 03:21:58", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "we need to get the dropped trailer pics if broker will charge you will be responsible for that @Tharris96", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 03:22:43", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "When you send me to do a job all information needs to given at once they will not let me back on the property without documentation for the trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 03:29:58", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "@Hardy_fleet @Adam_Fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 03:30:00", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Have to pay to park here nothing is free", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 03:40:00", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Hello", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 03:40:09", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "@Hardy_fleet @Adam_Fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 03:43:15", "sender": "Stanley", "role": "unknown", "label": "NONE", "text": "are you bobtail ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 03:46:07", "sender": "Stanley", "role": "unknown", "label": "NONE", "text": "is the driver bobtail ? @No1an_H7", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 03:46:21", "sender": "Nolan Hunt", "role": "unknown", "label": "NONE", "text": "should be yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 03:46:49", "sender": "Axel", "role": "dispatch", "label": "NONE", "text": "@Tharris96 Ma'am can you check this place", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 03:47:07", "sender": "Stanley", "role": "unknown", "label": "NONE", "text": "it is 8 miles away from you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 03:50:32", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 03:51:24", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "I have the last spot here", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0196", "type": "request", "categories": [ "info_request" ], "group_id": "1003443235257", "group_title": "🎀 852 CHERRICA CALIXTE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "CHERRICA CALIXTE", "trigger_text": "Is there any update with the broker?", "trigger_sender": "C C", "opened_at": "2026-04-22 01:41:33", "last_at": "2026-04-22 06:47:44", "last_signal_at": "2026-04-22 01:41:33", "resolved_at": null, "status": "stale", "duration_hours": 5.1, "message_count": 7, "signal_count": 1, "participants": [ "C C", "Sarah Smith", "Levi Cole" ], "timeline": [ { "timestamp": "2026-04-22 01:41:33", "sender": "C C", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Is there any update with the broker?", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-22 01:41:56", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "nope , cannot reach h for both broker and shipper", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 01:42:15", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "Did u check with both PU # TO0004609351 PU # TO0004609250 ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 01:43:15", "sender": "C C", "role": "unknown", "label": "NONE", "text": "I did mentioned that", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 01:53:06", "sender": "C C", "role": "unknown", "label": "NONE", "text": "Just got off the phone with broker assistant they loaded both stops, she requested the bol for the second stop once she received it, she will send it over to you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 01:53:11", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "u can continue driving", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 06:47:44", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "Update for the load # 0306039 Status : Stopped Current location : Concord, NC, Miles left : 395", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0195", "type": "request", "categories": [ "info_request" ], "group_id": "1003751791410", "group_title": "🎀 1052 CANDICE BREWER (COMPANY DRIVER) ROBERTSON TRUCK", "driver": "CANDICE BREWER", "trigger_text": "Scaling the truck how do I pay for it", "trigger_sender": "Candice Brewer", "opened_at": "2026-04-22 01:39:40", "last_at": "2026-04-22 06:02:24", "last_signal_at": "2026-04-22 01:39:40", "resolved_at": null, "status": "stale", "duration_hours": 4.38, "message_count": 6, "signal_count": 1, "participants": [ "Candice Brewer", "Samuel ⛟", "Theo Fletcher" ], "timeline": [ { "timestamp": "2026-04-22 01:39:40", "sender": "Candice Brewer", "role": "driver", "label": "DRIVER_REQUEST", "text": "Scaling the truck how do I pay for it", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-04-22 01:40:06", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "pay by yourself if possible we will reimburse it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 01:40:12", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "10-4", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 02:05:32", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "@Fel1x_acc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 02:06:39", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "@JORDAN_ACC @Fel1x_acc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 06:02:24", "sender": "Theo Fletcher", "role": "office", "label": "NONE", "text": "Load Update – # 0540294 Status: Stopped Current Location: CAT Scale, 722 Watt Rd, Knoxville, TN 37934, United States Remaining Distance to Receiver: 886 miles", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0194", "type": "request", "categories": [ "pay_request" ], "group_id": "1003443235257", "group_title": "🎀 852 CHERRICA CALIXTE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "CHERRICA CALIXTE", "trigger_text": "Can you activate the fuel card please?", "trigger_sender": "C C", "opened_at": "2026-04-22 01:03:46", "last_at": "2026-04-22 01:04:37", "last_signal_at": "2026-04-22 01:03:46", "resolved_at": null, "status": "stale", "duration_hours": 0.01, "message_count": 6, "signal_count": 1, "participants": [ "C C", "Sarah Smith", "Fuel Department" ], "timeline": [ { "timestamp": "2026-04-22 01:03:46", "sender": "C C", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Can you activate the fuel card please?", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-22 01:03:53", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep2", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 01:03:54", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 01:04:31", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #066 Amount: For a Full Tank Address: 5888 Highway 53 Braselton , GA 30517 Interstate: I-85, Exit 129 Distance: 0 miles Map link: https://www.google.com/maps/sea", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-22 01:04:34", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "we will refuel here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 01:04:37", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0193", "type": "request", "categories": [ "home_time" ], "group_id": "1003850984050", "group_title": "🎀 841 TOUSSAINT MARIE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "TOUSSAINT MARIE", "trigger_text": "First week after home time wasn’t good enough", "trigger_sender": "Marie Guetching Toussaint Altidor", "opened_at": "2026-04-22 00:00:12", "last_at": "2026-04-22 00:24:48", "last_signal_at": "2026-04-22 00:00:12", "resolved_at": "2026-04-22 00:24:48", "status": "resolved", "duration_hours": 0.41, "message_count": 3, "signal_count": 1, "participants": [ "Marie Guetching Toussaint Altidor", "Zach Murphy" ], "timeline": [ { "timestamp": "2026-04-22 00:00:12", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "DRIVER_REQUEST", "text": "First week after home time wasn’t good enough", "signals": [ "request:home_time" ], "is_resolution": false }, { "timestamp": "2026-04-22 00:11:25", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Talked. Tried to explain the situation. We both agreed to make things better because before we were doing good miles As of now shop is getting to the truck", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 00:24:48", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "@Hardy_fleet hey Mechanic already left unfortunately. They will fix only lights Anything else should be fixed?", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0192", "type": "request", "categories": [ "permission_request" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "I’m at a loves they have a shop can I go in there", "trigger_sender": "mario santos", "opened_at": "2026-04-21 23:31:30", "last_at": "2026-04-22 00:16:51", "last_signal_at": "2026-04-21 23:31:30", "resolved_at": null, "status": "stale", "duration_hours": 0.76, "message_count": 17, "signal_count": 1, "participants": [ "mario santos", "Adam", "Tommy Nix" ], "timeline": [ { "timestamp": "2026-04-21 23:31:30", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "I’m at a loves they have a shop can I go in there", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-21 23:32:05", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 23:32:18", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "Speedco Truck Lube and Tires 9901 Schuster Way, Etna, OH 43018 https://maps.app.goo.gl/JdUGtffow6vfH24h6", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 23:32:24", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "lets check in", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 23:33:04", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "@RioDogg", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 23:33:28", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 23:40:42", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Team they are fully booked for the night", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 23:40:55", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "If you want to call someone and have them come to me we can or we can find another shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 23:46:41", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Team I’m keep driving it seems fine it’s building up", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 23:46:58", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "If any more problems I will call need to finish load", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 23:58:30", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "can you come to shop ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 23:58:33", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "it is 8 miles", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 23:58:46", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 23:59:04", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "she said they have time today", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 00:09:20", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "Update for the load#8712078 Status: Rolling Current location: Union Township, OH, 43025 Miles left: 370", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-22 00:16:50", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "45 mins", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 00:16:51", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Wait", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0191", "type": "request", "categories": [ "contact_request" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "Call me", "trigger_sender": "mario santos", "opened_at": "2026-04-21 23:12:52", "last_at": "2026-04-22 05:48:53", "last_signal_at": "2026-04-22 00:16:56", "resolved_at": null, "status": "stale", "duration_hours": 6.6, "message_count": 10, "signal_count": 2, "participants": [ "mario santos", "Sarah Smith", "Adam", "Eddie Johnson" ], "timeline": [ { "timestamp": "2026-04-21 23:12:52", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call me", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-21 23:24:01", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Nvm team my air pressure is building back up", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 23:27:53", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Team", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 23:28:05", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "@Adam_Fleet @Hardy_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 23:28:41", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 00:16:56", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "They will give me a call", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-22 00:23:53", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 02:13:46", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "TA is checking airleak", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 04:22:55", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "airbag is leaking, ABS sensor and wires are getting changed", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 05:48:53", "sender": "Eddie Johnson", "role": "dispatch", "label": "NONE", "text": "Update on the load # 8712078 Loc: 701 S Friendship Dr, New Concord, OH 43762 Sts: Stopped, waiting for ABS airbag to be fixed 330 mi to receiver", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0190", "type": "request", "categories": [ "permission_request" ], "group_id": "1003979865169", "group_title": "🟢 🎀 1193 MESHIA MOORE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "MESHIA MOORE", "trigger_text": "What shop should I head too", "trigger_sender": "Tru Harris", "opened_at": "2026-04-21 20:32:33", "last_at": "2026-04-21 22:51:37", "last_signal_at": "2026-04-21 20:32:33", "resolved_at": null, "status": "stale", "duration_hours": 2.32, "message_count": 25, "signal_count": 1, "participants": [ "Tru Harris", "Ali", "Nicholas" ], "timeline": [ { "timestamp": "2026-04-21 20:32:33", "sender": "Tru Harris", "role": "unknown", "label": "DRIVER_REQUEST", "text": "What shop should I head too", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-21 20:32:52", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Hardy_fleet @Nicholas_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 20:33:06", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@R1chard_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 20:50:23", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "@Tharris96 did you dropped the trailer ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 20:50:49", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Yes at the del location for unload", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 20:51:25", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "okay if you are done with Delivery and if you are bobtail", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 20:51:36", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "we can come to the shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 20:52:10", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "I still have the trailer had to drop for del and hook back after unloading", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 20:56:28", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "@Tharris96 when you will drop lot trailer ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 20:56:46", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Need the address", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-21 20:57:06", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "cehcking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 21:02:16", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "80 County Rd, Jersey City, NJ 07097", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 21:02:33", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "tomorrow morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 21:02:40", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "@Tharris96 tomorrow you will drop the trailer and after that you can come to the shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 21:02:45", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "I know that’s a lie", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 21:02:49", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "without trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 21:03:26", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "What shop why tomorrow this is a waste of my miles for today", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 21:05:59", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "caling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 21:09:36", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "called and talked", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 21:09:50", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "And I’m not happy", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 21:49:43", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "you can go now @Tharris96", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 21:49:50", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "to this location", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 21:49:58", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "for dropping trl", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 21:50:10", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "facility work 24/7", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 22:51:37", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0189", "type": "request", "categories": [ "pay_request" ], "group_id": "1003865384525", "group_title": "817T TARSIS NDAYISHIMIYE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": null, "trigger_text": "Activate my fuel card", "trigger_sender": "Tarsis Ndayishimiye", "opened_at": "2026-04-21 20:28:15", "last_at": "2026-04-22 01:29:15", "last_signal_at": "2026-04-21 20:28:15", "resolved_at": null, "status": "stale", "duration_hours": 5.02, "message_count": 3, "signal_count": 1, "participants": [ "Tarsis Ndayishimiye", "Fuel Department", "Kevin ⛟" ], "timeline": [ { "timestamp": "2026-04-21 20:28:15", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Activate my fuel card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-21 20:28:31", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "done", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 01:29:15", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "Update for load # S3877291 Status Rolling Loc: I-65, Hayden, AL 35079 Miles left: 86", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0188", "type": "request", "categories": [ "info_request" ], "group_id": "1003850984050", "group_title": "🎀 841 TOUSSAINT MARIE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "TOUSSAINT MARIE", "trigger_text": "Copy that send me the address please", "trigger_sender": "Marie Guetching Toussaint Altidor", "opened_at": "2026-04-21 17:19:38", "last_at": "2026-04-21 17:20:32", "last_signal_at": "2026-04-21 17:19:38", "resolved_at": null, "status": "stale", "duration_hours": 0.01, "message_count": 3, "signal_count": 1, "participants": [ "Marie Guetching Toussaint Altidor", "Zach Murphy" ], "timeline": [ { "timestamp": "2026-04-21 17:19:38", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "DRIVER_REQUEST", "text": "Copy that send me the address please", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-04-21 17:19:45", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "@Will_Fleet2 could you please bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 17:20:32", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Thank you", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0187", "type": "request", "categories": [ "permission_request" ], "group_id": "1003894998914", "group_title": "🟢 🎀1271 BREANNA MORRIS (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "BREANNA MORRIS", "trigger_text": "I started driving but I didn't realize the hours weren't added so I'm at zero. Should I stop? Or just keep going to the Love's", "trigger_sender": "Breanna Morris", "opened_at": "2026-04-21 17:06:29", "last_at": "2026-04-22 16:44:42", "last_signal_at": "2026-04-22 13:20:24", "resolved_at": null, "status": "stale", "duration_hours": 23.64, "message_count": 22, "signal_count": 2, "participants": [ "Breanna Morris", "Ali", "Ali fleet", "Malcolm", "Scott" ], "timeline": [ { "timestamp": "2026-04-21 17:06:29", "sender": "Breanna Morris", "role": "driver", "label": "DRIVER_REQUEST", "text": "I started driving but I didn't realize the hours weren't added so I'm at zero. Should I stop? Or just keep going to the Love's", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-21 17:06:55", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "they will add you time don't worry", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 17:31:35", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Im at the loves but they don't have a shop. The nearest one is 44 miles away and the nearest ta is 70+ miles away and I don't feel comfortable rolling with no mud flaps since that's a violation", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 17:31:49", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@fleet_al1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 17:36:24", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "https://maps.app.goo.gl/5DWDJa5T25sXCERB6", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 17:36:28", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "1407 N Walnut St, Colfax, IA 50054", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 13:20:24", "sender": "Breanna Morris", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can I get to pickup early at all or just at 1400? It's only 2 hrs away so if I leave rn il get there by about 11 am", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-22 13:21:39", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "we can try", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 13:21:55", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "they will load us most probably", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 13:23:40", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Ok ill head over there soon", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 13:24:56", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "cool ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 13:25:06", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "l'll update them now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 13:48:55", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Empty miles 128 Loaded miles 1307", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 13:49:06", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "@Walter_mileage Note it plz", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 16:16:27", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "What's the pu #", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-22 16:16:36", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 16:16:54", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Shipment ID 500000583480 PO # [phone]", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 16:22:49", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Apparently the broker double booked this load. They said someone just left with that load", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 16:24:24", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "They said it was picked up by someone for arrive logistics", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 16:24:55", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 16:26:50", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Ok im going to just stay here until its figured out because there's no truck stops near here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 16:44:42", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "\\", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0186", "type": "request", "categories": [ "permission_request" ], "group_id": "1002782021066", "group_title": "🟡 🎀 807 JENNIFER GARRETT-GROSSARTH (COMPANY DRIVER) - BUCKEYE TRUCKS LLC", "driver": "JENNIFER GARRETT-GROSSARTH", "trigger_text": "Boss may I have more time please", "trigger_sender": "Jennifer Garrett", "opened_at": "2026-04-21 17:03:35", "last_at": "2026-04-22 17:04:50", "last_signal_at": "2026-04-22 12:04:46", "resolved_at": null, "status": "stale", "duration_hours": 24.02, "message_count": 50, "signal_count": 3, "participants": [ "Jennifer Garrett", "Ryan Clark", "Mark", "Delroy", "Update Team", "Ali", "Nolan Hunt", "Scott" ], "timeline": [ { "timestamp": "2026-04-21 17:03:35", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Boss may I have more time please", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-21 17:03:44", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 18:08:56", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "Mohawk Industries, Inc. 2001 Antioch Rd Dalton, GA 30721", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 18:08:58", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "Jennifer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 18:09:35", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "Load# S3882217 PU-time from: 04/21/2026 14:00 CDT PU-time to: 04/21/2026 20:00 CDT PU-shipper: Mohawk Industries Inc PU-address: 2001 Antioch Rd Dalton, GA 30721 Note: Live Load ———————————————————", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-21 18:13:21", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #052 Amount: For a Full Tank Address: 535 Waldron Road La Vergne , TN 37086 Interstate: I-24, Exit 64 Distance: 186 miles Map link: https://www.google.com/maps/s", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-21 18:20:48", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Jennifer lets refuel at this pilot after PU ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 18:33:35", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Sent VIN Boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 18:33:46", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "tyty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 19:15:22", "sender": "Update Team", "role": "dispatch", "label": "NONE", "text": "Load# S3882217 PO: MHK501803SH01", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-21 19:32:55", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Arrived", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 19:33:11", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "May I have pu # please", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-21 19:33:14", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "PO: MHK501803SH01", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 19:44:53", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Checked in assigned dock door 18", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 19:45:05", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "good keep us posted", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 20:33:41", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Jennifer any news ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 20:33:44", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "still loading ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 22:16:50", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Apologies boss fell asleep They are still loading", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 22:17:29", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "got it keep us posted", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 23:13:57", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Loading is still in progress", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 23:14:11", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 00:44:14", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Still loading Boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 00:44:18", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 12:04:46", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "May I have more hours", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-22 12:04:46", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Ma`am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 12:04:52", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 12:05:01", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "of course", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 14:21:38", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Arrived boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 14:22:41", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "GM", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 14:22:47", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "got it keep us posted", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 14:33:23", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "In preparation for next assignment I am no longer assigned to Load60113995225 Seymour In to Arlington Tx", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 14:33:33", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "gm", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 14:33:35", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "nope", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 14:33:42", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "this one is next", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 14:33:44", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "from IN to NE", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 14:35:35", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Got it Boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 14:58:38", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "getting unloaded?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 14:59:08", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Yes Boss they are working on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 14:59:12", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "tyty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-22 17:04:50", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "good bro", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 10 }, { "case_id": "REQ-0185", "type": "request", "categories": [ "load_request" ], "group_id": "1003850984050", "group_title": "🎀 841 TOUSSAINT MARIE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "TOUSSAINT MARIE", "trigger_text": "A option, can you find a long miles and between that load, I will come to the shop and check the truck and continue, what do you think?", "trigger_sender": "Marie Guetching Toussaint Altidor", "opened_at": "2026-04-21 13:18:20", "last_at": "2026-04-21 15:26:04", "last_signal_at": "2026-04-21 13:18:20", "resolved_at": null, "status": "stale", "duration_hours": 2.13, "message_count": 26, "signal_count": 1, "participants": [ "Marie Guetching Toussaint Altidor", "Zach Murphy", "Mary Watson", "Timaa", "Daniel", "Will Knight" ], "timeline": [ { "timestamp": "2026-04-21 13:18:20", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "DRIVER_REQUEST", "text": "A option, can you find a long miles and between that load, I will come to the shop and check the truck and continue, what do you think?", "signals": [ "request:load_request", "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-04-21 13:19:27", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Shop won't be quick ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 13:20:06", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Oh Lord", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 13:20:16", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "That would've been great option buy we have issues with front light / Batteries and shop will check whole truck in general on other issues cause its 1 problem after another", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 13:21:40", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "To fixe the light that is easy, ai think it’s not gonna take so long", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 13:22:29", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "well i'm not a mechanic, but usually if we go to IL, we fix a lot of things", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 13:22:41", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "so passing through shop, and then continue won't be an option", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 14:23:59", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Nothing still", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 14:24:17", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "i booked one load", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 14:24:20", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "waiting for ratecon to arrive", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 14:25:21", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 14:42:34", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Load# 10896989 Note: Live Loading PU-time: 04/21 08:00 - 14:00 PU# PO0004311-1 PU-address: BCI WOOSTER DIVISION 3350 LONG ROAD WOOSTER OH 44691 ___________________________________________ N", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-21 14:42:38", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Marie Guetching good to go", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 14:53:24", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 14:54:00", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "I have a air licking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 14:56:13", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "@richard_fleet @henry_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 14:59:23", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "@Daniel_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 14:59:36", "sender": "Timaa", "role": "dispatch", "label": "NONE", "text": "Checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 15:00:17", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "can u check if there is any air leak?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 15:00:40", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "@Daniel_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 15:00:52", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "i can see the video now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 15:01:09", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "is it trl?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 15:03:49", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Because of that the air pressure is low", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 15:13:12", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 15:25:59", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "hold on,driver trying to secure air lines", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 15:26:04", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "it will build air", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0184", "type": "request", "categories": [ "info_request" ], "group_id": "1002838212664", "group_title": "🎀 1234 MARJORIE ACCY (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARJORIE ACCY", "trigger_text": "Send an address", "trigger_sender": "Marjorie Edene Accy", "opened_at": "2026-04-21 12:57:29", "last_at": "2026-04-21 18:56:42", "last_signal_at": "2026-04-21 12:57:29", "resolved_at": null, "status": "stale", "duration_hours": 5.99, "message_count": 26, "signal_count": 1, "participants": [ "Marjorie Edene Accy", "draco", "Fuel Department", "Darcy", "Ben" ], "timeline": [ { "timestamp": "2026-04-21 12:57:29", "sender": "Marjorie Edene Accy", "role": "driver", "label": "DRIVER_REQUEST", "text": "Send an address", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-04-21 12:58:04", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #329 Amount: For a Full Tank Address: 2647 South 24th Street Council Bluffs , IA 51501 Interstate: I-80/29, Exit 1B Distance: 93 miles Map link: https://www.goog", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-21 12:58:09", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "@Marjorie_E_Accy you can refuel here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 14:24:11", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "Open card", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 14:24:39", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "done", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 15:07:44", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "Load # 143528076 Status : rolling Current location:15911 S 234th St, Gretna, NE 68028 Miles left to DEL: 32", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-21 16:44:50", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "It needs welding too", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 17:08:51", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "load # 143528076 has been completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-21 17:19:29", "sender": "Ben", "role": "dispatch", "label": "NONE", "text": "KOOIMA COMPANY Rock Valley, IA", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 17:19:43", "sender": "Ben", "role": "dispatch", "label": "NONE", "text": "@Marjorie_E_Accy mam, can you check ETA?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 17:52:35", "sender": "Ben", "role": "dispatch", "label": "NONE", "text": "Load# 1314630 Note: live loading PU-time: 04/21 1PM PU-address:Nestle Purina 2305 E Hwy 33 CRETE NE 68333 ————————————————— Note: live unload DEL-time: 03/23 7AM appt DEL-address: Nestle 2050", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-21 17:54:18", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "K", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 17:57:05", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 17:58:58", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "Lincoln ne yo Crete ne", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 18:44:17", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "The u30 isn’t exist on their system", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 18:44:23", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "Verify for me", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 18:44:45", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "Ben are u there?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 18:45:02", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "This number is not good can’t verify", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 18:45:05", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 18:46:54", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "What do u got?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 18:47:09", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "just a momen", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 18:47:18", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "checking with broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 18:52:56", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "I need a correct U30 number", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-21 18:53:07", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "waiting from broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 18:56:18", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "broker gave this number , pls check one more time", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 18:56:42", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "and also mentioned you need to tell load is going to Allentown PA", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0183", "type": "request", "categories": [ "appointment_request" ], "group_id": "1003979865169", "group_title": "🟢 🎀 1193 MESHIA MOORE (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "MESHIA MOORE", "trigger_text": "Can’t go to far if I miss the appointment it will need to be reschedule", "trigger_sender": "Tru Harris", "opened_at": "2026-04-21 12:44:21", "last_at": "2026-04-21 17:41:53", "last_signal_at": "2026-04-21 12:44:21", "resolved_at": null, "status": "stale", "duration_hours": 4.96, "message_count": 16, "signal_count": 1, "participants": [ "Tru Harris", "Ryan Clark", "Ali fleet", "Malcolm", "Scott" ], "timeline": [ { "timestamp": "2026-04-21 12:44:21", "sender": "Tru Harris", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Can’t go to far if I miss the appointment it will need to be reschedule", "signals": [ "request:appointment_request" ], "is_resolution": false }, { "timestamp": "2026-04-21 13:00:52", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "any news about the shop @fleet_al1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 13:01:39", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Best to wait till after don’t know joe long the shop will take", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 13:02:16", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "sure, working on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 13:02:22", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "okay ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 13:06:15", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "https://maps.app.goo.gl/AidGkem25cKhsobT6?g_st=ic", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 13:06:38", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "50 Feick Industrial Dr, Hamburg, PA 19526", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 13:07:36", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "@Tharris96 do your best to get this shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 13:17:59", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "It’s hour 15 away and it’s almost 2 hours from the del give a possible hour for traffic that’s only 3 hours to maybe get the truck fix not about to chance that this load is coming off me today shop wi", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 13:55:47", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "gm @Tharris96 , how are u doing?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 13:56:01", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "Can u please accept tracking ASAP plz?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 13:56:13", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "the broker is keep asking abt it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 14:32:28", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "any news? ma`am @Tharris96", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 14:57:09", "sender": "Tru Harris", "role": "unknown", "label": "NONE", "text": "Appointment is 1600 will not take before", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 14:59:06", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 17:41:53", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@Tharris96 call me pls", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0182", "type": "request", "categories": [ "permission_request" ], "group_id": "1002664243768", "group_title": "🟢 📷 1012 LEROY ARRIAGA (Company Driver) - Buckeye Truck", "driver": "LEROY ARRIAGA", "trigger_text": "Good morning fleet can I get a approval to wash truck", "trigger_sender": "Leroy Arriaga", "opened_at": "2026-04-21 11:34:04", "last_at": "2026-04-21 14:36:44", "last_signal_at": "2026-04-21 11:34:04", "resolved_at": null, "status": "stale", "duration_hours": 3.04, "message_count": 15, "signal_count": 1, "participants": [ "Leroy Arriaga", "Malcolm", "Ali fleet", "Scott", "Ryan Clark", "John", "Dale" ], "timeline": [ { "timestamp": "2026-04-21 11:34:04", "sender": "Leroy Arriaga", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good morning fleet can I get a approval to wash truck", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-21 11:34:41", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "@fleet_al1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 11:40:35", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "@Tony_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 11:41:48", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "sure", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 11:42:02", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Thank you sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 11:47:07", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "🚛 PTI REMINDER Please complete your Pre-Trip Inspection (PTI) before starting your trip. All defects or warnings must be reported immediately. PTI is required by law and essential for safety & DOT c", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 11:53:58", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "I’ll send the rest in a bit", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 11:54:59", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@Sam_fleeet @john_pti @Jordan_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 12:12:02", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@Fel1x_acc @JORDAN_ACC", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 14:30:29", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Fuel card on", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 14:30:31", "sender": "John", "role": "dispatch", "label": "NONE", "text": "#ptitruck 1012 checked: 04/21 condition: overall good", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-21 14:30:44", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "done", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 14:31:25", "sender": "John", "role": "dispatch", "label": "NONE", "text": "#ptitruck 1012 checked: 04/21 condition: overall good tr: 319818 condition: good", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-21 14:33:29", "sender": "John", "role": "dispatch", "label": "NONE", "text": "@Leroy1013 Sir, please send a video brake pads and under the hood of truck", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 14:36:44", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "In a bit I will send it", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0181", "type": "request", "categories": [ "permission_request" ], "group_id": "1003590991017", "group_title": "🎀 985 MILKA CHANCY (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "MILKA CHANCY", "trigger_text": "Can I get another one", "trigger_sender": "RenLoyalRoyalty👸🏾", "opened_at": "2026-04-21 07:55:14", "last_at": "2026-04-21 13:15:59", "last_signal_at": "2026-04-21 07:55:14", "resolved_at": null, "status": "stale", "duration_hours": 5.35, "message_count": 8, "signal_count": 1, "participants": [ "RenLoyalRoyalty👸🏾", "Martin", "Eddie Johnson", "Walcott", "Antony" ], "timeline": [ { "timestamp": "2026-04-21 07:55:14", "sender": "RenLoyalRoyalty👸🏾", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Can I get another one", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-21 07:55:42", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #063 Amount: For a Full Tank Address: 110 Frontage Road Piedmont , SC 29673 Interstate: I-85, Exit 35 Distance: 9 miles Map link: https://www.google.com/maps/sea", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-21 07:55:44", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "RenLoyalRoyalty👸🏾 here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 10:44:00", "sender": "Eddie Johnson", "role": "dispatch", "label": "NONE", "text": "Update on the load # 22818867 Loc: 621 Edgefield Rd, Cowpens, SC 29330 Sts: Stopped 37 mi to receiver", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-21 10:57:49", "sender": "Walcott", "role": "dispatch", "label": "NONE", "text": "284 - tr # NS536305 Dropped by: MILKA CHANCY Location: Valdosta, GA Date: 4/21 Condition: - Video: - Docs: -", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-21 11:00:22", "sender": "Walcott", "role": "dispatch", "label": "NONE", "text": "332 + tr # HT048068 Picked up by: MILKA CHANCY Location: Valdosta, GA Date: 4/21 Condition: no issues Video: + Docs: -", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-21 13:15:55", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "per GPS onsite at DEL", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 13:15:59", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "RenLoyalRoyalty👸🏾 docked and unloading miss ?", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0180", "type": "request", "categories": [ "pay_request" ], "group_id": "1003704445630", "group_title": "🎀 806 TASHIKA POMPEY (COMPNAY DRIVER) ROBERTSON TRUCKS", "driver": "TASHIKA POMPEY", "trigger_text": "Smfh y'all don't give two damn about me I told y'all a week in advance y'all got carmeres y'all seen how bad traffic was if I miss my flight someone going to give me 400 dollars smfh", "trigger_sender": "Tashika Pompey", "opened_at": "2026-04-21 00:31:56", "last_at": "2026-04-21 02:13:44", "last_signal_at": "2026-04-21 00:31:56", "resolved_at": null, "status": "stale", "duration_hours": 1.7, "message_count": 6, "signal_count": 1, "participants": [ "Tashika Pompey", "Kevin ⛟" ], "timeline": [ { "timestamp": "2026-04-21 00:31:56", "sender": "Tashika Pompey", "role": "driver", "label": "DRIVER_REQUEST", "text": "Smfh y'all don't give two damn about me I told y'all a week in advance y'all got carmeres y'all seen how bad traffic was if I miss my flight someone going to give me 400 dollars smfh", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-21 00:34:07", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "maam it was not our fault that there was a traffic", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 00:34:08", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "Plus my 80 dollars in Uber fees this shit crazy I drove over 20 hr and no grace I hate this for y'all u could be loosing a great worker I ran 5223.40 miles this week ankles sowellen breast aching back", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 00:35:00", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "I don't care if it wasn't your fault about the traffic the thing is y'all should have some type of Grace somebody from the company or from the the mechanic could have came and got the vehicle from the", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 00:35:53", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "I could been on time if someone would have gotten truck from yard I have to be in surgery tomorrow morning and if I miss my appointment I want be back until it is done smdh", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 02:13:44", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "Missed my flight spent my last money on a 80 dollars Uber not going to make my appointment smh not one time did u guys check on me smh 🙄", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0179", "type": "request", "categories": [ "contact_request" ], "group_id": "1002281369010", "group_title": "🟢 📷 1024 JOAO MARTINS (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "JOAO MARTINS", "trigger_text": "Text me please", "trigger_sender": "Joao Martins", "opened_at": "2026-04-20 20:16:08", "last_at": "2026-04-21 01:03:36", "last_signal_at": "2026-04-20 20:16:08", "resolved_at": null, "status": "stale", "duration_hours": 4.79, "message_count": 30, "signal_count": 1, "participants": [ "Joao Martins", "Mark", "Malcolm", "Ali", "Nolan Hunt" ], "timeline": [ { "timestamp": "2026-04-20 20:16:08", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_REQUEST", "text": "Text me please", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-20 20:16:22", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Im in the bathroom", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 20:16:31", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "okk check your pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 20:44:23", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "Load# 9312657 PU-time: 04/21/2026 08:00 CDT PU-shipper: HOU H LOT PU-address: 1643 Memorial Drive Houston, TX 77007 Note: Live Load ————————————————————— DEL-time from: 04/23/2026 08:00 EDT DEL-time", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-20 20:45:16", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "🔥🔥🔥olov olov", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 21:21:30", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Door 16", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 21:21:37", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 21:27:59", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "It will be a lumper fee", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 21:28:08", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "New ready when I send it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 21:28:13", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "got it send link", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 21:45:19", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Your lumper fee checkout is ready. Please click the link and follow the instructions to pay from your phone: https://app.relaypayments.com/checkout/pc_7RPSPsYMApAbrs", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 21:46:05", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 22:09:58", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "piad", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 22:10:12", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "it sent to your phone number", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 22:10:16", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "check it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 22:10:22", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "and send receipt", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 22:10:32", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Joao", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 22:34:26", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Joao all good ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 22:34:30", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "unloading ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 22:34:55", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Of course", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 22:35:32", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 23:05:22", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 23:05:31", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "fully empty?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 23:06:01", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Going to be on the line for checkout", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 23:06:05", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Im empty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 23:06:19", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 23:06:33", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Finished ✅️", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 23:07:01", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Load# 1252980 delivered", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-21 00:21:05", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "@choyxona2024 please muted this app. The volume is so loud my head cant support this noise anymore or I'll be start using paper logs", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-21 01:03:36", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Reference #'s: PO #: SDS. BOOTH 4630", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0178", "type": "request", "categories": [ "pay_request" ], "group_id": "1003518478280", "group_title": "🎀 879 VERONICA LOPEZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "VERONICA LOPEZ", "trigger_text": "I will buy it for you and you can reimburse me", "trigger_sender": "Veronica Lopez", "opened_at": "2026-04-20 19:07:06", "last_at": "2026-04-21 18:52:51", "last_signal_at": "2026-04-21 13:48:41", "resolved_at": null, "status": "stale", "duration_hours": 23.76, "message_count": 30, "signal_count": 2, "participants": [ "Veronica Lopez", "Davis Miller", "Richard_fleet", "Delroy", "Tommy Nix", "draco", "Test", "T", "Mary Watson" ], "timeline": [ { "timestamp": "2026-04-20 19:07:06", "sender": "Veronica Lopez", "role": "driver", "label": "DRIVER_REQUEST", "text": "I will buy it for you and you can reimburse me", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-20 19:08:12", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "I will send you receipts once I buy the tools", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 19:10:12", "sender": "Davis Miller", "role": "office", "label": "NONE", "text": "Thank you ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 19:10:26", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "alright, thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 19:10:46", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Also I was told to bring the truck back two the yard in a month or two to replace four of the tires that are still DOT legal but low in tread", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 19:11:26", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "So you let me know when to bring it back to you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 19:11:40", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "okay, we will check them", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 19:11:53", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "So that you can replace the four tires .", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 19:11:58", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Ok...TY", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 19:12:55", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "I will resume driving now ..I won't be able to answer to you any more text...so we can chat after I finished driving", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 20:30:25", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #784 Amount: For a Full Tank Address: 1 Center Drive North East , MD 21901 Interstate: I-95, Exit 100 Distance: 288 miles Map link: https://www.google.com/maps/search/?api=", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-20 20:30:33", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Veronica lets refuel at this fuel stop ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 23:14:51", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "Update for the load # 31476-28382 Status : Rolling Location : Bronx, NY 10457 Miles left : 1141", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-20 23:43:36", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 13:48:41", "sender": "Veronica Lopez", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you please activate the fuel card again ..the pump is not working I have to swipe it inside the store", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-21 13:48:53", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 13:49:03", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "done", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 13:50:12", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 15:00:00", "sender": "Test", "role": "office", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 15:10:01", "sender": "T", "role": "office", "label": "NONE", "text": "test 1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 15:10:02", "sender": "T", "role": "office", "label": "NONE", "text": "test 2", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 15:10:03", "sender": "T", "role": "office", "label": "NONE", "text": "test 3", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 15:10:04", "sender": "T", "role": "office", "label": "NONE", "text": "test 4", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 15:10:05", "sender": "T", "role": "office", "label": "NONE", "text": "test 5", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 15:10:06", "sender": "T", "role": "office", "label": "NONE", "text": "test 6", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 15:10:07", "sender": "T", "role": "office", "label": "NONE", "text": "test 7", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 15:10:08", "sender": "T", "role": "office", "label": "NONE", "text": "test 8", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 15:10:09", "sender": "T", "role": "office", "label": "NONE", "text": "test 9", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 15:46:04", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Update on the load# 31476-28382 Status: rolling CL: 305 S Waterford Rd, Silver Spring, MD 20901 924 miles away from the receiver", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-21 18:52:51", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Update on the load# 31476-28382 Status: rolling CL: Stony Creek Area Headquarters, 14072 Blue Star Hwy, Stony Creek, VA 23882 755 miles away from the receiver", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0177", "type": "request", "categories": [ "permission_request" ], "group_id": "1003704445630", "group_title": "🎀 806 TASHIKA POMPEY (COMPNAY DRIVER) ROBERTSON TRUCKS", "driver": "TASHIKA POMPEY", "trigger_text": "Can I get address to the yard where the trailer is going", "trigger_sender": "Tashika Pompey", "opened_at": "2026-04-20 18:17:30", "last_at": "2026-04-21 00:16:35", "last_signal_at": "2026-04-20 22:56:33", "resolved_at": null, "status": "stale", "duration_hours": 5.98, "message_count": 34, "signal_count": 2, "participants": [ "Tashika Pompey", "Sayeed Adam", "Choyxona №1", "Kevin ⛟", "Adam" ], "timeline": [ { "timestamp": "2026-04-20 18:17:30", "sender": "Tashika Pompey", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can I get address to the yard where the trailer is going", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-20 18:19:12", "sender": "Sayeed Adam", "role": "office", "label": "NONE", "text": "@Fel1x_acc @JORDAN_ACC the driver paid for the parking herself, she wants her money back", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 18:21:08", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "I can get on next check no biggie", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 18:28:14", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "Need like five hours", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-20 20:38:37", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "Hey is there any way that y'all can make sure that the yard did not get closed because I have a plane to take I do not have time to wait for someone to come open the gate or open the lot for me to par", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 20:41:40", "sender": "Choyxona №1", "role": "dispatch", "label": "NONE", "text": "@Kenzo_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 22:53:34", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "Traffic is heavy I got to be at airport by 7:30", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 22:55:27", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "Heloooooo", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 22:55:39", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "Helllllooooooo", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 22:55:53", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "Anyone their", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 22:56:01", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 22:56:09", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "how can I help you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 22:56:33", "sender": "Tashika Pompey", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can I leave truck on yard", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-20 22:56:44", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "With trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 22:56:45", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "which yard ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 22:57:14", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "@Adam_Fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 22:57:30", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "let me check", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 22:58:33", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "you need to drop truck at office after dropping the trailer at yard", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 22:59:11", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "it is open now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 22:59:33", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "I have been driving over 20 hrs I'm tired and need to catch my flight", "signals": [ "issue:complaint_escalation" ], "is_resolution": false }, { "timestamp": "2026-04-20 22:59:53", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "I can send someone to get it a drive it their please", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 23:13:36", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "no maam, there is no body", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 23:13:52", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "please go to office and drop truck at office", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 23:13:55", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "Tashika", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 23:26:47", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "Hello maam", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 23:26:49", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "Tashika", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 00:11:51", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "OMG omg can some transport me to airport please", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 00:12:06", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "I need to live now", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-21 00:12:40", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "what about the truck", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 00:13:02", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "I'm getting on plane I'm late", "signals": [ "issue:late_appointment" ], "is_resolution": false }, { "timestamp": "2026-04-21 00:13:14", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "Please where is your shuttle", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-21 00:14:09", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "@Adam_Fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 00:15:49", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "did you leave the yard already ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 00:16:35", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "I'm at office but I just got a Uber I think I'm gone miss my flight", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0176", "type": "request", "categories": [ "load_request" ], "group_id": "1003769147142", "group_title": "🟢 🎀 1184 SHEREE WALDON (COMPANY DRIVER) TBT EXPRESS", "driver": "SHEREE WALDON", "trigger_text": "I need a load number start with 7 or 2 with no letters", "trigger_sender": "Sheree Waldon", "opened_at": "2026-04-20 17:58:29", "last_at": "2026-04-20 21:58:39", "last_signal_at": "2026-04-20 17:58:29", "resolved_at": null, "status": "stale", "duration_hours": 4.0, "message_count": 14, "signal_count": 1, "participants": [ "Sheree Waldon", "James Specter", "John" ], "timeline": [ { "timestamp": "2026-04-20 17:58:29", "sender": "Sheree Waldon", "role": "driver", "label": "DRIVER_REQUEST", "text": "I need a load number start with 7 or 2 with no letters", "signals": [ "request:load_request", "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-20 17:58:40", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 18:28:09", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@john_pti can u check, pls?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 18:33:10", "sender": "John", "role": "dispatch", "label": "NONE", "text": "Sheree Ma'am, did you check top lights ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 18:34:25", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "They all work it’s the sun in the cameras", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 18:34:35", "sender": "John", "role": "dispatch", "label": "NONE", "text": "sure", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 18:35:01", "sender": "John", "role": "dispatch", "label": "NONE", "text": "lot tr: HMKD 805176 checked: 04/20 condition: good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 18:35:11", "sender": "John", "role": "dispatch", "label": "NONE", "text": "Sheree Did you check trailer documents ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 18:35:20", "sender": "John", "role": "dispatch", "label": "NONE", "text": "DOT and registration papers ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 18:43:39", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "The address won’t come up on the gps", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 18:44:36", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "30379 SE Frontage Rd, Wilmington, IL 60481, United States", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 18:47:21", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 21:58:14", "sender": "John", "role": "dispatch", "label": "NONE", "text": "#ptitruck #1200 checked: 04/20 condition: no brakes, fire extinguisher, triangles", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-20 21:58:39", "sender": "John", "role": "dispatch", "label": "NONE", "text": "Sheree Ma'am, please send a video of truck brake pads, fire extinguisher and triangles", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0175", "type": "request", "categories": [ "pay_request" ], "group_id": "1002838212664", "group_title": "🎀 1234 MARJORIE ACCY (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARJORIE ACCY", "trigger_text": "Hey Zelle me 14,75 dollars for scale I will scale this load", "trigger_sender": "Marjorie Edene Accy", "opened_at": "2026-04-20 17:26:37", "last_at": "2026-04-20 19:28:39", "last_signal_at": "2026-04-20 17:29:28", "resolved_at": null, "status": "stale", "duration_hours": 2.03, "message_count": 19, "signal_count": 2, "participants": [ "Marjorie Edene Accy", "Darcy", "Brian" ], "timeline": [ { "timestamp": "2026-04-20 17:26:37", "sender": "Marjorie Edene Accy", "role": "driver", "label": "DRIVER_REQUEST", "text": "Hey Zelle me 14,75 dollars for scale I will scale this load", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-20 17:27:00", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "Checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 17:27:16", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "@JORDAN_ACC @Khamza_acc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 17:28:59", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "load # 143528076 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-20 17:29:28", "sender": "Marjorie Edene Accy", "role": "driver", "label": "DRIVER_REQUEST", "text": "[phone] Zelle me", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-20 17:31:41", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "@Brianfleet @Will_Fleet2", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 17:32:00", "sender": "Brian", "role": "office", "label": "NONE", "text": "sending", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 17:51:54", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "Hey send me the money please", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 17:56:30", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "@JORDAN_ACC @Fel1x_acc @MADDY_ACC", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 18:03:18", "sender": "Brian", "role": "office", "label": "NONE", "text": "done", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 18:03:26", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "Thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 18:03:45", "sender": "Brian", "role": "office", "label": "NONE", "text": "can you send it`s receipt pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 18:04:07", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "Don’t u read the group", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 18:04:28", "sender": "Brian", "role": "office", "label": "NONE", "text": "is it this one?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 18:04:29", "sender": "Brian", "role": "office", "label": "NONE", "text": "@Marjorie_E_Accy", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 18:04:37", "sender": "Brian", "role": "office", "label": "NONE", "text": "i read the group", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 18:04:54", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "If u do u will know", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 18:05:33", "sender": "Brian", "role": "office", "label": "NONE", "text": "delete it pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 19:28:39", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "Load # 143528076 Status : rolling Current location: Everett McKinley Dirksen Mem Hwy, Oakwood, IL 61858 Miles left to DEL: 552", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0174", "type": "request", "categories": [ "info_request" ], "group_id": "1003832326343", "group_title": "🎀 1109 RAUNELLE JONES (COMPANY DRIVER) TBT EXPRESS", "driver": "RAUNELLE JONES", "trigger_text": "What’s the address I need to go to now?", "trigger_sender": "Raunelle Jones", "opened_at": "2026-04-20 16:18:21", "last_at": "2026-04-20 16:23:56", "last_signal_at": "2026-04-20 16:18:21", "resolved_at": null, "status": "stale", "duration_hours": 0.09, "message_count": 2, "signal_count": 1, "participants": [ "Raunelle Jones" ], "timeline": [ { "timestamp": "2026-04-20 16:18:21", "sender": "Raunelle Jones", "role": "driver", "label": "DRIVER_REQUEST", "text": "What’s the address I need to go to now?", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-20 16:23:56", "sender": "Raunelle Jones", "role": "driver", "label": "NONE", "text": "K", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0173", "type": "request", "categories": [ "permission_request" ], "group_id": "1002782021066", "group_title": "🟡 🎀 807 JENNIFER GARRETT-GROSSARTH (COMPANY DRIVER) - BUCKEYE TRUCKS LLC", "driver": "JENNIFER GARRETT-GROSSARTH", "trigger_text": "Good morning may I have pic up numbers please", "trigger_sender": "Jennifer Garrett", "opened_at": "2026-04-20 11:51:39", "last_at": "2026-04-20 13:46:30", "last_signal_at": "2026-04-20 11:51:39", "resolved_at": "2026-04-20 13:46:30", "status": "resolved", "duration_hours": 1.91, "message_count": 19, "signal_count": 1, "participants": [ "Jennifer Garrett", "Ryan Clark", "Ali fleet", "Scott", "Mason Safety" ], "timeline": [ { "timestamp": "2026-04-20 11:51:39", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good morning may I have pic up numbers please", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-20 11:52:08", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "550579858", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 11:52:39", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "C5TC0-O52-1RN4", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 12:04:52", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Boss the mud flaps are not able to be zipped tied both slots have broke through where bolt secures them", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 12:05:38", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@fleet_al1 @Nicholas_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 12:06:17", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "truck or trailer?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 12:07:02", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Truck", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 12:07:22", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "need to stop by at the TA or Loves shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 12:07:28", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "they will fix it properly", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 12:07:52", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Checked in and docked in door 44", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 12:08:27", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Roger that boss Is there any particular one or the first I come to", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 13:26:00", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 13:30:37", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 13:30:42", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 13:31:09", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "LOAD 550579858 Picked up", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 13:31:10", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "g2g", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 13:32:08", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Have a wonderful day", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 13:32:33", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "have a safe trip ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 13:46:30", "sender": "Mason Safety", "role": "dispatch", "label": "NONE", "text": "called and talked,fixed the dashcam position for now,driver will buy tape at the nearest truck stop", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0172", "type": "request", "categories": [ "eld_request" ], "group_id": "1003894998914", "group_title": "🟢 🎀1271 BREANNA MORRIS (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "BREANNA MORRIS", "trigger_text": "Can yall fix my clock so I have time to get to the receiver? My eta is 6 am", "trigger_sender": "Breanna Morris", "opened_at": "2026-04-20 02:39:44", "last_at": "2026-04-21 05:25:07", "last_signal_at": "2026-04-21 02:01:20", "resolved_at": null, "status": "stale", "duration_hours": 26.76, "message_count": 34, "signal_count": 3, "participants": [ "Breanna Morris", "Nolan Hunt", "𝓓𝓪𝓿𝓲𝓭", "Ryan Clark", "Scott", "Malcolm", "Martin" ], "timeline": [ { "timestamp": "2026-04-20 02:39:44", "sender": "Breanna Morris", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can yall fix my clock so I have time to get to the receiver? My eta is 6 am", "signals": [ "request:eld_request" ], "is_resolution": false }, { "timestamp": "2026-04-20 02:39:51", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 03:10:23", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "hey Ma'am still having problems with ELD ? Breanna", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 03:10:45", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "what time are u gonna start rolling to the receiver ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 03:10:56", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "No eld is fine. Ill be headed out in a moment", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 03:12:27", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 04:33:15", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Load#: 988550 Rolling CL: Love's Travel Stop, 1010 N Main St, Palestine, AR 72372, United States 429 miles left to the receiver", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-20 06:17:42", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Load#: 988550 Rolling CL: 601 Pinewood Dr, Benton, AR 72019, USA 322 miles left to the receiver", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-20 06:32:25", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@david_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 06:33:09", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "yes pls , check the oil and coolant levels pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 06:34:02", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Stop now or closer to the delivery?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 06:38:02", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "can she stop near to the delivery? @david_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 06:38:16", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 06:38:28", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "near the del", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 06:39:55", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "called: talked", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 11:20:49", "sender": "Breanna Morris", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can yall fix my clock? Im under 30 mins", "signals": [ "request:eld_request" ], "is_resolution": false }, { "timestamp": "2026-04-20 11:21:29", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 11:48:23", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Checked in at the receiver. Backing into door 76. Checked in at about 6:38", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 11:48:40", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "I got here just to sit, I didn't know they would unload me as early as 7:00", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 11:49:13", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "good job than", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 12:00:44", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Next load: Empty miles 48 Loaded miles 744", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 12:04:36", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "🚛 PTI REMINDER Please complete your Pre-Trip Inspection (PTI) before starting your trip. All defects or warnings must be reported immediately. PTI is required by law and essential for safety & DOT c", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 17:07:46", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 17:19:31", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 02:01:20", "sender": "Breanna Morris", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can yall fix my clock? It's completely dead. Thanks", "signals": [ "request:eld_request" ], "is_resolution": false }, { "timestamp": "2026-04-21 02:01:43", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 02:25:08", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Load# 549461718 Stopped CL: 1882 US-69, Colbert, OK 74733, USA 619 miles left to the receiver", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-21 02:25:35", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "hey good evening Ma'am Breanna", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 02:25:44", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "what would be the ETA to the receiver ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 02:27:01", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Eta rn is 0715", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 02:27:31", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "copy keep us posted are u gonna start rolling again ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 02:37:52", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #259 Amount: For a Full Tank Address: 3000 North 32Nd Street Muskogee , OK 74401 Interstate: US 69 & US 51 Distance: 151 miles Map link: https://www.google.com/m", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-21 02:38:01", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Breanna pls refuel from there it should be on your way", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-21 05:25:07", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Load# 549461718 Rolling CL: 3217 N 32nd St, Muskogee, OK 74401, USA 464 miles left to the receiver", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0171", "type": "request", "categories": [ "pay_request" ], "group_id": "1002782021066", "group_title": "🟡 🎀 807 JENNIFER GARRETT-GROSSARTH (COMPANY DRIVER) - BUCKEYE TRUCKS LLC", "driver": "JENNIFER GARRETT-GROSSARTH", "trigger_text": "Yes I’m here please activate fuel card thank you", "trigger_sender": "Jennifer Garrett", "opened_at": "2026-04-20 01:37:57", "last_at": "2026-04-20 01:38:20", "last_signal_at": "2026-04-20 01:37:57", "resolved_at": null, "status": "stale", "duration_hours": 0.01, "message_count": 3, "signal_count": 1, "participants": [ "Jennifer Garrett", "Nolan Hunt", "Fuel Department" ], "timeline": [ { "timestamp": "2026-04-20 01:37:57", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Yes I’m here please activate fuel card thank you", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-20 01:38:08", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@Fuel_dep2", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 01:38:20", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "done", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0170", "type": "request", "categories": [ "permission_request" ], "group_id": "1002478861124", "group_title": "913 GREGORY PIERRE (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "GREGORY PIERRE", "trigger_text": "Guys i don't have a to save this part should i get to garbage", "trigger_sender": "Gregory Pierre", "opened_at": "2026-04-19 22:58:58", "last_at": "2026-04-20 03:31:21", "last_signal_at": "2026-04-19 22:58:58", "resolved_at": null, "status": "stale", "duration_hours": 4.54, "message_count": 5, "signal_count": 1, "participants": [ "Gregory Pierre", "Brian", "Omar Williams" ], "timeline": [ { "timestamp": "2026-04-19 22:58:58", "sender": "Gregory Pierre", "role": "driver", "label": "DRIVER_REQUEST", "text": "Guys i don't have a to save this part should i get to garbage", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-19 22:59:05", "sender": "Brian", "role": "office", "label": "NONE", "text": "no", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 22:59:11", "sender": "Brian", "role": "office", "label": "NONE", "text": "keep it in truck", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 22:59:19", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 03:31:21", "sender": "Omar Williams", "role": "dispatch", "label": "NONE", "text": "Load # 549879628 Current location: CAT Scale, 3541 Lee Jackson Hwy, Staunton, VA 24401 Status: Stopped 10 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0169", "type": "request", "categories": [ "contact_request" ], "group_id": "1002422905138", "group_title": "820T SERGEY MKRTYCHAN (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": null, "trigger_text": "Позвони", "trigger_sender": "Sergey Mkrtychan", "opened_at": "2026-04-19 22:28:43", "last_at": "2026-04-20 22:24:19", "last_signal_at": "2026-04-20 17:03:12", "resolved_at": null, "status": "stale", "duration_hours": 23.93, "message_count": 49, "signal_count": 5, "participants": [ "Sergey Mkrtychan", "Tommy Nix", "Creed Murphy", "Levi Cole", "Martin", "Kyle", "Benjamin", "Jordan PTI", "Phil Kent" ], "timeline": [ { "timestamp": "2026-04-19 22:28:43", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Позвони", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-19 22:29:17", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "Load # 1257592 has been completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-19 22:30:01", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 22:33:06", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "!", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 22:33:55", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "@Creed_murphy can you please check ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 22:34:09", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "do we have empty trailer ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 22:35:35", "sender": "Creed Murphy", "role": "dispatch", "label": "NONE", "text": "These trailers are at the receiver and driver can check them then take which one is empty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 22:36:10", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "can you please send coordinates ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 22:36:45", "sender": "Creed Murphy", "role": "dispatch", "label": "NONE", "text": "https://maps.app.goo.gl/2C5VCa1jsqGBq7St5", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 22:44:23", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Позвони", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-19 22:45:30", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "@Creed_murphy", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 22:46:11", "sender": "Creed Murphy", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 22:47:59", "sender": "Creed Murphy", "role": "dispatch", "label": "NONE", "text": "Called, talked to", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 22:48:34", "sender": "Creed Murphy", "role": "dispatch", "label": "NONE", "text": "@Tommy_N1x Please be informed that all trailers are loaded and driver is going to the shipper bobtail to pick up loaded trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 22:49:58", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "do we have another trailer close to the shipper or on the way ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 02:00:47", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "Per GPS checked 31 miles left to the shipper", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-20 02:51:27", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "NONE", "text": "Мозг", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 02:53:40", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Позвони", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-20 02:54:49", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 02:55:10", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 02:56:15", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "4245", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 02:59:05", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Позвони", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-20 02:59:21", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "Calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 02:59:21", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 02:59:37", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 02:59:50", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "Trailer # SS005253", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-20 03:07:23", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "Per GPS at the shipper", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 03:27:19", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "@walcott_td1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 03:27:21", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "@Creed_murphy", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 03:32:02", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "Load # 8698787", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-20 03:33:17", "sender": "Creed Murphy", "role": "dispatch", "label": "NONE", "text": "880 + tr # SS005253 Picked up by: SERGEY MKRTYCHAN Location: Siloam Springs, AR Time: 4/19 Condition: — Photo: +( no brakes ) Docs: -", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-20 04:20:39", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #208 Amount: For a Full Tank Address: 1475 Thornton Street Pacific , MO 63069 Interstate: I-44, Exit 257 (West), Exit 256 (East) Distance: 294 miles Map link: ht", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-20 04:20:46", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "@Sergey01968 please refuel from this pilot it should be on your way", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 17:03:12", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Позвони", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-20 17:04:43", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "talked", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 17:23:09", "sender": "Benjamin", "role": "dispatch", "label": "NONE", "text": "1stly we have to change trailers", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 17:27:59", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "@Jordan_fleet @Sam_fleeet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 17:34:04", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "а видео брат?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 17:34:10", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "фары, документы тормоза?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 22:24:19", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "loading brat ?", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 9 }, { "case_id": "REQ-0168", "type": "request", "categories": [ "pay_request" ], "group_id": "1003704445630", "group_title": "🎀 806 TASHIKA POMPEY (COMPNAY DRIVER) ROBERTSON TRUCKS", "driver": "TASHIKA POMPEY", "trigger_text": "Activate card", "trigger_sender": "Tashika Pompey", "opened_at": "2026-04-19 21:26:42", "last_at": "2026-04-20 13:40:56", "last_signal_at": "2026-04-20 08:54:23", "resolved_at": null, "status": "stale", "duration_hours": 16.24, "message_count": 12, "signal_count": 2, "participants": [ "Tashika Pompey", "Sarah Smith", "Fuel Department", "Martin", "Roy Grey", "Sayeed Adam" ], "timeline": [ { "timestamp": "2026-04-19 21:26:42", "sender": "Tashika Pompey", "role": "driver", "label": "DRIVER_REQUEST", "text": "Activate card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-19 21:26:51", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep2", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 21:27:01", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "active already", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 01:35:30", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "Update for the load # 22754295 Current location: 12823 US-69, Kiowa, OK 74553 Status: rolling Miles: 920", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-20 01:36:08", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "Tashika ETA pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 01:36:12", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "938 miles", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 08:54:23", "sender": "Tashika Pompey", "role": "driver", "label": "DRIVER_REQUEST", "text": "Activate fuel card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-20 08:54:27", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 09:46:07", "sender": "Roy Grey", "role": "dispatch", "label": "NONE", "text": "Load # 22754295 Current location: 960 S Hwy Dr, Fenton, MO 63026 Status: Rolling 465 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-20 12:10:32", "sender": "Sayeed Adam", "role": "office", "label": "NONE", "text": "Load# 22754295 C / L : 2277 Old Rte 66, Atlanta, IL 61723 Status: Rolling Remaining miles: 309", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-20 13:10:52", "sender": "Sayeed Adam", "role": "office", "label": "NONE", "text": "After completing the delivery the driver will head to IL office to drop the truck and trailer. Due to health issue, status will be Vacation. Team please be noted: @BrianBMurray @AceWagner @Paul_stol", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 13:40:56", "sender": "Sayeed Adam", "role": "office", "label": "NONE", "text": "per GPS 219 miles left", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0167", "type": "request", "categories": [ "info_request" ], "group_id": "1003850984050", "group_title": "🎀 841 TOUSSAINT MARIE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "TOUSSAINT MARIE", "trigger_text": "How can I check in?", "trigger_sender": "Marie Guetching Toussaint Altidor", "opened_at": "2026-04-19 20:49:47", "last_at": "2026-04-20 01:59:28", "last_signal_at": "2026-04-19 20:49:47", "resolved_at": null, "status": "stale", "duration_hours": 5.16, "message_count": 26, "signal_count": 1, "participants": [ "Marie Guetching Toussaint Altidor", "Rebecca", "Samuel ⛟", "Zach Murphy" ], "timeline": [ { "timestamp": "2026-04-19 20:49:47", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "DRIVER_REQUEST", "text": "How can I check in?", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-04-19 20:50:34", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 20:51:51", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "don't you see any check in office near to you ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 20:51:56", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "need the show the BOL", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 21:13:02", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "Marie Guetching hope you doing well", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 21:16:33", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "any news?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 22:32:31", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 22:53:42", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "talked: loaded already waiting for permission from shipper", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 22:59:57", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 23:05:49", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 23:06:13", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "waiting for paperwork pictures", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 23:07:06", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "@samuel_lrb", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 23:07:13", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "BOL was printed prior PU", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 23:07:32", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 23:09:35", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "Did they give a seal?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 23:12:45", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "Load# 16717116 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-19 23:15:58", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "no seal", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 23:16:10", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "need to place seal", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 23:16:11", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Air cargo", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 23:16:14", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Machinery", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 23:16:30", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "padlock*", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 23:17:14", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "Marie Guetching please buy the seal closest truckstop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 23:17:27", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "or just place Padlock* that will work too", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 23:17:38", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "attached palock", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 23:17:47", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "then should be good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-20 01:59:28", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "Load 16717116 Status rolling Location I-80, Long Pond, PA 18334 506 miles left to DEL", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0166", "type": "request", "categories": [ "contact_request" ], "group_id": "1003704445630", "group_title": "🎀 806 TASHIKA POMPEY (COMPNAY DRIVER) ROBERTSON TRUCKS", "driver": "TASHIKA POMPEY", "trigger_text": "Can someone from the fuel department call me please ASAP", "trigger_sender": "Tashika Pompey", "opened_at": "2026-04-19 20:44:00", "last_at": "2026-04-19 21:07:06", "last_signal_at": "2026-04-19 20:44:00", "resolved_at": null, "status": "stale", "duration_hours": 0.39, "message_count": 21, "signal_count": 1, "participants": [ "Tashika Pompey", "Sayeed Adam", "Fuel Department" ], "timeline": [ { "timestamp": "2026-04-19 20:44:00", "sender": "Tashika Pompey", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can someone from the fuel department call me please ASAP", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-19 20:44:12", "sender": "Sayeed Adam", "role": "office", "label": "NONE", "text": "@Fuel_dep2", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 20:45:01", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 20:45:07", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "it is on your back", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 20:45:44", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "I just think that you guys not paying attention because everything that y'all sent me is behind me meaning I got to be back in traffic stuck in traffic it already took me about 40 minutes to get out i", "signals": [ "issue:weather_road" ], "is_resolution": false }, { "timestamp": "2026-04-19 20:46:10", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "We looking for my fuel stop they need to be on and off the highway where I can get on and off", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 20:46:32", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "i have send this one", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 20:47:02", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "Everyone you sent me is telling me to make a u-turn", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 20:48:42", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "200 S I35 Service Rd Red Oak , TX 75154", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 20:49:00", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Dealer #1290 Amount: For a Full Tank Address: 200 S I35 Service Rd Red Oak , TX 75154 Interstate: I-35E, Exit 410 Distance: 61 miles Map link: https://www.google.com/maps/sear", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-19 20:49:14", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "806 Tashika then go to this one", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 20:49:23", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "it is on your way", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 20:49:39", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "you just need to take exit early", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 20:50:02", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "and it is right side", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 20:50:13", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "It's not taking me on my route it is taking me 20 minutes off my route my route is West 35 and it's telling me to take it North", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 20:50:24", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "I am going to the 1297 one you will see that it's off my route", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 20:51:08", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "ok then go to 1290", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 20:51:46", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "Both of them are the same I'm not going to 1290", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 20:52:12", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "I asked y'all to call me because I am driving I should not be on my phone and trying to text y'all when I'm sitting here looking at two different GPSes one is telling me to go one way and the other is", "signals": [ "issue:detention" ], "is_resolution": false }, { "timestamp": "2026-04-19 20:53:10", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "i am saying you it is on your way and but you need to take exit early, it is same way like i35E", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 21:07:06", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "Call my phone number [phone] like I said this s*** was not on my route so I'll be talking about y'all don't listen all the way off of my route off of my route", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0165", "type": "request", "categories": [ "contact_request" ], "group_id": "1002478861124", "group_title": "913 GREGORY PIERRE (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "GREGORY PIERRE", "trigger_text": "Can you call me please", "trigger_sender": "Gregory Pierre", "opened_at": "2026-04-19 20:21:58", "last_at": "2026-04-19 20:58:14", "last_signal_at": "2026-04-19 20:21:58", "resolved_at": null, "status": "stale", "duration_hours": 0.6, "message_count": 16, "signal_count": 1, "participants": [ "Gregory Pierre", "Russell", "Brian", "Sarah Smith" ], "timeline": [ { "timestamp": "2026-04-19 20:21:58", "sender": "Gregory Pierre", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you call me please", "signals": [ "request:contact_request", "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-19 20:22:44", "sender": "Russell", "role": "dispatch", "label": "NONE", "text": "get pictures", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 20:22:53", "sender": "Russell", "role": "dispatch", "label": "NONE", "text": "of other truck MC USDOT numbers", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 20:23:00", "sender": "Russell", "role": "dispatch", "label": "NONE", "text": "asap pls @Gregpierre", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 20:28:46", "sender": "Russell", "role": "dispatch", "label": "NONE", "text": "this one expired", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 20:28:48", "sender": "Russell", "role": "dispatch", "label": "NONE", "text": "get new once", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 20:38:36", "sender": "Brian", "role": "office", "label": "NONE", "text": "please keep the fairings inside of the truck sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 20:39:07", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 20:46:39", "sender": "Russell", "role": "dispatch", "label": "NONE", "text": "insid", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 20:50:51", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Can i have your phone number please", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-19 20:51:08", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Cause she need it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 20:51:26", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "@Stanley_smr @fredosamsara", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 20:51:35", "sender": "Russell", "role": "dispatch", "label": "NONE", "text": "[phone]", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 20:55:55", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 20:56:56", "sender": "Russell", "role": "dispatch", "label": "NONE", "text": "good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 20:58:14", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Driver phone number [phone]", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0164", "type": "request", "categories": [ "pay_request" ], "group_id": "1003751791410", "group_title": "🎀 1052 CANDICE BREWER (COMPANY DRIVER) ROBERTSON TRUCK", "driver": "CANDICE BREWER", "trigger_text": "Hello can you activate my fuel card", "trigger_sender": "Candice Brewer", "opened_at": "2026-04-19 19:46:06", "last_at": "2026-04-19 23:51:48", "last_signal_at": "2026-04-19 19:46:06", "resolved_at": null, "status": "stale", "duration_hours": 4.09, "message_count": 4, "signal_count": 1, "participants": [ "Candice Brewer", "Fuel Department", "Samuel ⛟" ], "timeline": [ { "timestamp": "2026-04-19 19:46:06", "sender": "Candice Brewer", "role": "driver", "label": "DRIVER_REQUEST", "text": "Hello can you activate my fuel card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-19 19:46:12", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 19:46:22", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 23:51:48", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "🚚 Load# 67054605 Status : Rolling Current loc : 10300 NorthLake Park Dr, Ashland, VA 23005 248 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0163", "type": "request", "categories": [ "home_time" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "Boss give me day off tomorrow let’s work", "trigger_sender": "mario santos", "opened_at": "2026-04-19 18:32:19", "last_at": "2026-04-19 21:04:57", "last_signal_at": "2026-04-19 18:32:19", "resolved_at": null, "status": "stale", "duration_hours": 2.54, "message_count": 16, "signal_count": 1, "participants": [ "mario santos", "Billy Hopkins", "Fuel Department" ], "timeline": [ { "timestamp": "2026-04-19 18:32:19", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "Boss give me day off tomorrow let’s work", "signals": [ "request:home_time" ], "is_resolution": false }, { "timestamp": "2026-04-19 18:32:49", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "okay boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 18:32:59", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "working on next load for tomorrow morning!", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 18:33:11", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Sorry boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 18:33:40", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "but please keep in touch, do not be lost. If I have a load for tomorrow, I need to advice with you before booking it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 18:33:54", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "I won’t get lost sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 18:33:56", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "Thanks brothe", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 18:34:02", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "lol", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 18:34:03", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "have a good rest", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 18:34:08", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Okay boss and thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 18:50:04", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "Load# 8712078 PU# 47442294L Note: (live loading) PU-time: 7:00am 4/20/2026 PU-address: ENERSYS 1 ENERSYS RD Hays, KS 67601 ————————————————————— Note: (live unloading) DEL-time: 8:00am 4/22/2026 DE", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-19 18:50:28", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "Our next load for tomorrow morning @RioDogg", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 18:50:52", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "Please do not be late for PU!", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 21:04:39", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 ONE9 #901 Amount: For a 30 gallons Address: 5085 Buffalo Creek Rd Elm Creek , NE 68836 Interstate: I-80 & US 183, Exit 257 Distance: 58 miles (Before PU) Map link: https://www.googl", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-19 21:04:50", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "@RioDogg it should be on your way, pls get fuel from this pilot Before PU", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 21:04:57", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0162", "type": "request", "categories": [ "permission_request" ], "group_id": "1003518478280", "group_title": "🎀 879 VERONICA LOPEZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "VERONICA LOPEZ", "trigger_text": "Or should I wait until 9am", "trigger_sender": "Veronica Lopez", "opened_at": "2026-04-19 11:58:28", "last_at": "2026-04-19 13:00:00", "last_signal_at": "2026-04-19 11:58:28", "resolved_at": null, "status": "stale", "duration_hours": 1.03, "message_count": 3, "signal_count": 1, "participants": [ "Veronica Lopez", "TestUser" ], "timeline": [ { "timestamp": "2026-04-19 11:58:28", "sender": "Veronica Lopez", "role": "driver", "label": "DRIVER_REQUEST", "text": "Or should I wait until 9am", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-19 11:59:36", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Ok...I go to the truck stop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 13:00:00", "sender": "TestUser", "role": "office", "label": "NONE", "text": "test webhook alive check", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0161", "type": "request", "categories": [ "info_request" ], "group_id": "1003751791410", "group_title": "🎀 1052 CANDICE BREWER (COMPANY DRIVER) ROBERTSON TRUCK", "driver": "CANDICE BREWER", "trigger_text": "What is the address for the company", "trigger_sender": "Candice Brewer", "opened_at": "2026-04-18 21:27:02", "last_at": "2026-04-19 03:20:55", "last_signal_at": "2026-04-18 21:27:02", "resolved_at": null, "status": "stale", "duration_hours": 5.9, "message_count": 11, "signal_count": 1, "participants": [ "Candice Brewer", "Adam" ], "timeline": [ { "timestamp": "2026-04-18 21:27:02", "sender": "Candice Brewer", "role": "driver", "label": "DRIVER_REQUEST", "text": "What is the address for the company", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-18 21:30:18", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "The greasing is just for the tractor and what kind of oil for the pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 21:30:54", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "How is this being paid for", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 21:34:16", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "Thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 21:34:58", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "They can take payment over the phone", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 02:21:43", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "They need approval for the oil change at loves they talked to someone named Adam", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 02:23:33", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 02:28:15", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "Approve the filters now on the oil change", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 02:35:07", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 03:20:48", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "send me the receipt for oil change", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 03:20:55", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "send me truck odometer too", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0160", "type": "request", "categories": [ "contact_request" ], "group_id": "1002422905138", "group_title": "820T SERGEY MKRTYCHAN (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": null, "trigger_text": "Позвони", "trigger_sender": "Sergey Mkrtychan", "opened_at": "2026-04-18 21:12:15", "last_at": "2026-04-19 13:51:13", "last_signal_at": "2026-04-19 12:52:48", "resolved_at": null, "status": "stale", "duration_hours": 16.65, "message_count": 20, "signal_count": 4, "participants": [ "Sergey Mkrtychan", "Phil Kent", "Nick_Safety", "Allen Wilson", "Ron Buck" ], "timeline": [ { "timestamp": "2026-04-18 21:12:15", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Позвони", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-18 21:12:33", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 21:13:11", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "@Stanley_smr @Franklin_samsara please call driver", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 21:13:20", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "he needs to talk to safety guys", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 21:14:32", "sender": "Nick_Safety", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 21:19:12", "sender": "Nick_Safety", "role": "dispatch", "label": "NONE", "text": "called and talked", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 21:56:14", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "Update for the load# 1257592 Status: rolling Current location: 2501 Manchester Trafficway, Kansas City, MO 64129 10 miles left to DEL", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-19 11:53:11", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Позвони", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-19 11:53:34", "sender": "Allen Wilson", "role": "unknown", "label": "NONE", "text": "callinh", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 11:54:40", "sender": "Allen Wilson", "role": "unknown", "label": "NONE", "text": "called and talked", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 12:52:02", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Позвони", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-19 12:52:14", "sender": "Allen Wilson", "role": "unknown", "label": "NONE", "text": "will call you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 12:52:20", "sender": "Allen Wilson", "role": "unknown", "label": "NONE", "text": "on hold with another driver", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 12:52:25", "sender": "Allen Wilson", "role": "unknown", "label": "NONE", "text": "what happened ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 12:52:48", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Позвони", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-19 12:53:05", "sender": "Allen Wilson", "role": "unknown", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 12:54:03", "sender": "Allen Wilson", "role": "unknown", "label": "NONE", "text": "called: per driver the receiver is still closed", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 12:54:05", "sender": "Allen Wilson", "role": "unknown", "label": "NONE", "text": "checking with broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 12:55:48", "sender": "Ron Buck", "role": "dispatch", "label": "NONE", "text": "Called Checking with broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 13:51:13", "sender": "Ron Buck", "role": "dispatch", "label": "NONE", "text": "Called: Explained", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0159", "type": "request", "categories": [ "contact_request" ], "group_id": "1002395820246", "group_title": "📷 1123 RODRIGUEZ ISRAEL (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "RODRIGUEZ ISRAEL", "trigger_text": "Can someone call shop", "trigger_sender": "Israel Rodriguez", "opened_at": "2026-04-18 21:05:00", "last_at": "2026-04-19 00:52:39", "last_signal_at": "2026-04-18 21:05:00", "resolved_at": null, "status": "stale", "duration_hours": 3.79, "message_count": 19, "signal_count": 1, "participants": [ "Israel Rodriguez", "Adam", "John Carter", "Michael Samsara", "Fredo Peterson" ], "timeline": [ { "timestamp": "2026-04-18 21:05:00", "sender": "Israel Rodriguez", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can someone call shop", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-18 21:05:14", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "on hold", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 21:05:15", "sender": "John Carter", "role": "office", "label": "NONE", "text": "@Adam_Fleet @Hardy_fleet @Nicholas_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 21:12:39", "sender": "Israel Rodriguez", "role": "driver", "label": "NONE", "text": "What's going to happen", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-18 21:19:58", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "They have an issue, the filter cap is too tight, they are afraid of breaking it if they try to open it with force", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 21:20:28", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "lets not risk and go and do the load, we will do oil change later", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 21:20:32", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "@Israelrdgz", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 21:20:49", "sender": "Israel Rodriguez", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 21:21:04", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "because of they break the filter cap, they can get new one only on Monday", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 21:23:22", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "we will do oil change and fix that issue in our office in IL @MariaMarx @Israelrdgz be informed next load need to be to or through IL", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 21:33:02", "sender": "John Carter", "role": "office", "label": "NONE", "text": "Good afternoon @Israelrdgz", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 21:33:23", "sender": "John Carter", "role": "office", "label": "NONE", "text": "please let us know once the load is ready", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 21:33:31", "sender": "Israel Rodriguez", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 23:22:36", "sender": "John Carter", "role": "office", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 23:41:42", "sender": "John Carter", "role": "office", "label": "NONE", "text": "waiting for BOL and seal pictures @Israelrdgz", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 23:42:39", "sender": "Israel Rodriguez", "role": "driver", "label": "NONE", "text": "Taking off", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 23:45:35", "sender": "John Carter", "role": "office", "label": "NONE", "text": "Load - 22786982 has been picked up", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 00:50:36", "sender": "Fredo Peterson", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 00:52:39", "sender": "Fredo Peterson", "role": "dispatch", "label": "NONE", "text": "called talked, driver already rolling", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0158", "type": "request", "categories": [ "permission_request" ], "group_id": "1003704445630", "group_title": "🎀 806 TASHIKA POMPEY (COMPNAY DRIVER) ROBERTSON TRUCKS", "driver": "TASHIKA POMPEY", "trigger_text": "Hello should I slide tandem and re weigh", "trigger_sender": "Tashika Pompey", "opened_at": "2026-04-18 20:57:48", "last_at": "2026-04-19 00:49:51", "last_signal_at": "2026-04-18 20:57:48", "resolved_at": null, "status": "stale", "duration_hours": 3.87, "message_count": 10, "signal_count": 1, "participants": [ "Tashika Pompey", "Kevin ⛟", "Martin" ], "timeline": [ { "timestamp": "2026-04-18 20:57:48", "sender": "Tashika Pompey", "role": "driver", "label": "DRIVER_REQUEST", "text": "Hello should I slide tandem and re weigh", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-18 20:58:09", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "Or just slide tandem and roll", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 20:58:32", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "I can slide one hole back and it should be good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 20:59:49", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "it looks good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 20:59:53", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "you can start rolling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 21:09:18", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "Cool", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 00:48:57", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "Fuel stop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 00:49:33", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "@Fuel_dep2", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-19 00:49:45", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Dealer #1290 Amount: For a Full Tank Address: 200 S I35 Service Rd Red Oak , TX 75154 Interstate: I-35E, Exit 410 Distance: 250 miles Map link: https://www.google.com/maps/sea", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-19 00:49:51", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Tashika please refuel from this pilot it should be on your way", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0157", "type": "request", "categories": [ "pay_request" ], "group_id": "1003865384525", "group_title": "817T TARSIS NDAYISHIMIYE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": null, "trigger_text": "Activate my fuel card", "trigger_sender": "Tarsis Ndayishimiye", "opened_at": "2026-04-18 15:57:48", "last_at": "2026-04-18 19:56:59", "last_signal_at": "2026-04-18 15:57:48", "resolved_at": null, "status": "stale", "duration_hours": 3.99, "message_count": 3, "signal_count": 1, "participants": [ "Tarsis Ndayishimiye", "Fuel Department", "Marcus" ], "timeline": [ { "timestamp": "2026-04-18 15:57:48", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Activate my fuel card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-18 15:58:39", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "done", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 19:56:59", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "Update for the load # 3135374 Status : Rolling Current location : Mifflin Township, OH, 44805 Miles left : 567", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0156", "type": "request", "categories": [ "permission_request" ], "group_id": "1003850984050", "group_title": "🎀 841 TOUSSAINT MARIE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "TOUSSAINT MARIE", "trigger_text": "By the time, can I go to a truck wash", "trigger_sender": "Marie Guetching Toussaint Altidor", "opened_at": "2026-04-18 15:38:25", "last_at": "2026-04-18 16:41:04", "last_signal_at": "2026-04-18 15:38:25", "resolved_at": null, "status": "stale", "duration_hours": 1.04, "message_count": 6, "signal_count": 1, "participants": [ "Marie Guetching Toussaint Altidor", "Will Knight", "Zach Murphy" ], "timeline": [ { "timestamp": "2026-04-18 15:38:25", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "DRIVER_REQUEST", "text": "By the time, can I go to a truck wash", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-18 15:38:28", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 15:38:37", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 15:38:48", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 16:40:39", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "@Will_Fleet2", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 16:41:04", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "we can reset it probably water touched sensor after wwash", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0155", "type": "request", "categories": [ "eld_request" ], "group_id": "1003865384525", "group_title": "817T TARSIS NDAYISHIMIYE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": null, "trigger_text": "Fix eld", "trigger_sender": "Tarsis Ndayishimiye", "opened_at": "2026-04-18 13:32:37", "last_at": "2026-04-18 14:46:11", "last_signal_at": "2026-04-18 13:32:37", "resolved_at": null, "status": "stale", "duration_hours": 1.23, "message_count": 8, "signal_count": 1, "participants": [ "Tarsis Ndayishimiye", "Joseph", "Marcus" ], "timeline": [ { "timestamp": "2026-04-18 13:32:37", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Fix eld", "signals": [ "request:eld_request" ], "is_resolution": false }, { "timestamp": "2026-04-18 13:32:50", "sender": "Joseph", "role": "dispatch", "label": "NONE", "text": "@choyxona2023", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 13:33:05", "sender": "Joseph", "role": "dispatch", "label": "NONE", "text": "@choyxona2023", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 14:24:24", "sender": "Joseph", "role": "dispatch", "label": "NONE", "text": "any news ? Tarsis", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 14:31:49", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Passed", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 14:31:56", "sender": "Joseph", "role": "dispatch", "label": "NONE", "text": "🔥🔥", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 14:32:59", "sender": "Joseph", "role": "dispatch", "label": "NONE", "text": "300 $ for a clean inspection @Fel1x_acc @MADDY_ACC", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 14:46:11", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "ty", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0154", "type": "request", "categories": [ "load_request" ], "group_id": "1002395820246", "group_title": "📷 1123 RODRIGUEZ ISRAEL (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "RODRIGUEZ ISRAEL", "trigger_text": "Any loads available", "trigger_sender": "Israel Rodriguez", "opened_at": "2026-04-18 12:39:06", "last_at": "2026-04-18 16:16:43", "last_signal_at": "2026-04-18 12:39:06", "resolved_at": null, "status": "stale", "duration_hours": 3.63, "message_count": 32, "signal_count": 1, "participants": [ "Israel Rodriguez", "Levi Cole", "Michael Samsara", "Benjamin", "Joseph", "Jordan PTI", "Maria Marx", "Fuel Department", "Henry" ], "timeline": [ { "timestamp": "2026-04-18 12:39:06", "sender": "Israel Rodriguez", "role": "driver", "label": "DRIVER_REQUEST", "text": "Any loads available", "signals": [ "request:load_request" ], "is_resolution": false }, { "timestamp": "2026-04-18 12:39:22", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "ur disp will let u know", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 12:39:31", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "send pti of dropped trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 12:48:22", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "come here brother and check in for oil change", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 12:48:25", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "@Israelrdgz", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 13:16:29", "sender": "Benjamin", "role": "dispatch", "label": "NONE", "text": "NS536272 - dropped @Jordan_fleet @Joseph_fleet1 @Tyler_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 13:26:06", "sender": "Joseph", "role": "dispatch", "label": "NONE", "text": "207  - tr # NS536272 Dropped by : RODRIGUEZ ISRAEL Location: Breinigsville, PA Time:4/18 Condition: no video Docs: -", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-18 14:05:24", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "@Jordan_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 14:05:26", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "@Sam_fleeet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 14:10:24", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 14:10:58", "sender": "Maria Marx", "role": "dispatch", "label": "NONE", "text": "Load - 22786982 LIVE LOADING Pick up address : US-PL-KIRKWOOD-NY-FLI 10 SPUD LANE Binghamton, NY13904 Pick up date - 04/18/2026 - 24/7 - can drop for preloading PU# - 7755040", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 14:11:33", "sender": "Maria Marx", "role": "dispatch", "label": "NONE", "text": "@Israelrdgz you can drop empty trailer at the shipper, need leave them your phone number and they will call once loaded while you can do oil change", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 14:12:53", "sender": "Israel Rodriguez", "role": "driver", "label": "NONE", "text": "Talk to shop to get a new location", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 14:13:25", "sender": "Maria Marx", "role": "dispatch", "label": "NONE", "text": "@Michael_Oil_Samsara can we get a location close to the shipper?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 14:13:41", "sender": "Maria Marx", "role": "dispatch", "label": "NONE", "text": "we will drop empty for preloading and will do oil change near by the shipper", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 14:24:06", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "looking for shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 14:27:20", "sender": "Israel Rodriguez", "role": "driver", "label": "NONE", "text": "1/2 tank of diesel", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 14:30:01", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "967 + tr # KL086150 Picked up by: RODRIGUEZ ISRAEL Location: Pittston, PA Date: 04/18 Condition: left side clearance light is missing Docs: -", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-18 14:30:17", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "@Israelrdgz sir whenever U stop pls send over the documents", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 14:39:58", "sender": "Israel Rodriguez", "role": "driver", "label": "NONE", "text": "1/2 tank of diesel", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 14:40:03", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep2", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 14:41:55", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #710 Amount: For a Full Tank Address: 1623 Oliver Road New Milford , PA 18834 Interstate: I-81 Exit 219 Distance: 42 miles Map link: https://www.google.com/maps/search/?api", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-18 14:42:02", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "@Israelrdgz can we refuel from here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 14:52:20", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "@Israelrdgz ETA to the shipper ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 16:10:25", "sender": "Israel Rodriguez", "role": "driver", "label": "NONE", "text": "Just dropped trailer going to shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 16:11:54", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "got u", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 16:15:08", "sender": "Israel Rodriguez", "role": "driver", "label": "NONE", "text": "Can someone call me", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 16:15:32", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "regarding shop?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 16:15:54", "sender": "Israel Rodriguez", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 16:16:17", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "@henry_fleet1 @Brianfleet @Daniel_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 16:16:31", "sender": "Henry", "role": "dispatch", "label": "NONE", "text": "@Michael_Oil_Samsara", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 16:16:43", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0153", "type": "request", "categories": [ "pay_request" ], "group_id": "1003704445630", "group_title": "🎀 806 TASHIKA POMPEY (COMPNAY DRIVER) ROBERTSON TRUCKS", "driver": "TASHIKA POMPEY", "trigger_text": "Activate fuel card", "trigger_sender": "Tashika Pompey", "opened_at": "2026-04-18 03:27:06", "last_at": "2026-04-18 07:32:47", "last_signal_at": "2026-04-18 03:27:06", "resolved_at": null, "status": "stale", "duration_hours": 4.09, "message_count": 7, "signal_count": 1, "participants": [ "Tashika Pompey", "draco", "Kevin ⛟", "Fredo Peterson", "Eddie Johnson" ], "timeline": [ { "timestamp": "2026-04-18 03:27:06", "sender": "Tashika Pompey", "role": "driver", "label": "DRIVER_REQUEST", "text": "Activate fuel card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-18 03:27:12", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 03:27:34", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "gtg", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 04:12:51", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "Hey what is the closest airport from the office", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 04:40:45", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "@Hardy_fleet @fredosamsara pls assist", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 04:41:11", "sender": "Fredo Peterson", "role": "dispatch", "label": "NONE", "text": "chicago international airport", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-18 07:32:47", "sender": "Eddie Johnson", "role": "dispatch", "label": "NONE", "text": "Update on the load # 22754295 Loc: 1815 N Foster Rd, San Antonio, TX 78244 Sts: Stopped 245 mi to PU", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0152", "type": "request", "categories": [ "info_request" ], "group_id": "1003751791410", "group_title": "🎀 1052 CANDICE BREWER (COMPANY DRIVER) ROBERTSON TRUCK", "driver": "CANDICE BREWER", "trigger_text": "Send me a bol for the load and they will find it off of that", "trigger_sender": "Candice Brewer", "opened_at": "2026-04-17 19:07:01", "last_at": "2026-04-17 19:57:28", "last_signal_at": "2026-04-17 19:07:01", "resolved_at": null, "status": "stale", "duration_hours": 0.84, "message_count": 8, "signal_count": 1, "participants": [ "Candice Brewer", "Levi Cole", "Darcy" ], "timeline": [ { "timestamp": "2026-04-17 19:07:01", "sender": "Candice Brewer", "role": "driver", "label": "DRIVER_REQUEST", "text": "Send me a bol for the load and they will find it off of that", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-04-17 19:08:33", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "requested", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 19:08:44", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "will let u know the answer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 19:23:47", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "Still nothing", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 19:24:42", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "calling to broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 19:55:06", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 19:57:24", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "load # 67054605 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-17 19:57:28", "sender": "Darcy", "role": "dispatch", "label": "NONE", "text": "have a safe trip", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0151", "type": "request", "categories": [ "info_request" ], "group_id": "1002478861124", "group_title": "913 GREGORY PIERRE (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "GREGORY PIERRE", "trigger_text": "Can you check now?", "trigger_sender": "Gregory Pierre", "opened_at": "2026-04-17 18:31:00", "last_at": "2026-04-17 21:38:03", "last_signal_at": "2026-04-17 18:31:00", "resolved_at": null, "status": "stale", "duration_hours": 3.12, "message_count": 3, "signal_count": 1, "participants": [ "Gregory Pierre", "Fuel Department" ], "timeline": [ { "timestamp": "2026-04-17 18:31:00", "sender": "Gregory Pierre", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you check now?", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-17 21:37:56", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #1054 Amount: For a Full Tank Address: 10700 U.S. Hwy 183 N. Buda , TX 78610 Interstate: Hwy 183 & Hwy 21 Distance: 62 miles Map link: https://www.google.com/map", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-17 21:38:03", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "@Gregpierre lets refuel at this pilot brother", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0150", "type": "request", "categories": [ "info_request" ], "group_id": "1003865384525", "group_title": "817T TARSIS NDAYISHIMIYE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": null, "trigger_text": "Send the pickup number for the next load please", "trigger_sender": "Tarsis Ndayishimiye", "opened_at": "2026-04-17 18:27:11", "last_at": "2026-04-17 22:29:09", "last_signal_at": "2026-04-17 18:27:11", "resolved_at": null, "status": "stale", "duration_hours": 4.03, "message_count": 31, "signal_count": 1, "participants": [ "Tarsis Ndayishimiye", "Marcus", "Kevin ⛟", "Sam PTI" ], "timeline": [ { "timestamp": "2026-04-17 18:27:11", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Send the pickup number for the next load please", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-04-17 18:27:42", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "Trailer # 005198 PU# R004047343-1979", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-17 18:28:43", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "None of this works", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 18:30:30", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Find the number like this one", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 18:31:14", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "SD number", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 19:40:41", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Did you get the number", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 19:41:49", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "not yet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 20:26:54", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "How long it takes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 21:19:37", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Hey", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 21:19:53", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "let me check brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 21:24:17", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "broker is checking brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 21:24:22", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "I will let you know", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 21:41:05", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Need number please", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-17 21:41:26", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Am at the shipper", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 21:41:40", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "SD15486", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 21:41:47", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "Tarsis here is the PU number", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 21:55:34", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Checked in", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 21:56:45", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Dropped empty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 21:57:01", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "@Ethan_td", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 21:57:06", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "@Sam_fleeet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 22:00:07", "sender": "Sam PTI", "role": "dispatch", "label": "NONE", "text": "4 - tr # KL113244 Dropped by: TARSIS NDAYISHIMIYE Location: Mehoopany,PA Time: 4/17 Condition: not full (lights brakes docs) Docs: -", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-17 22:10:08", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Picked up trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 22:10:27", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "can send BOL", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 22:10:33", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "@Sam_fleeet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 22:11:53", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "brother Tarsis pls takeit closer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 22:13:01", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 22:16:15", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "Load# 3135374 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-17 22:16:27", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "brother Tarsis need to scale the load", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 22:17:47", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 22:18:31", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 22:29:09", "sender": "Sam PTI", "role": "dispatch", "label": "NONE", "text": "878 + tr SS005198 Picked up by : TARSIS NDAYISHIMIYE Location: Mehoopany, PA Time:4/17 Condition: RRI issue Docs:", "signals": [ "template:yard_move" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0149", "type": "request", "categories": [ "contact_request" ], "group_id": "1002281369010", "group_title": "🟢 📷 1024 JOAO MARTINS (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "JOAO MARTINS", "trigger_text": "They said once they have available door they give me a call wait on my truck", "trigger_sender": "Joao Martins", "opened_at": "2026-04-17 17:58:57", "last_at": "2026-04-17 21:42:43", "last_signal_at": "2026-04-17 17:58:57", "resolved_at": null, "status": "stale", "duration_hours": 3.73, "message_count": 44, "signal_count": 1, "participants": [ "Joao Martins", "Ali", "Scott", "Jack", "John", "Albert", "Ethan" ], "timeline": [ { "timestamp": "2026-04-17 17:58:57", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_REQUEST", "text": "They said once they have available door they give me a call wait on my truck", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-17 18:00:14", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 18:00:19", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "keep us posted", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 18:09:07", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Going to door number 6 once he pull up", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 18:09:12", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "In 3 minutes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 18:09:19", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 18:23:32", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Im docked", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 18:23:38", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "They started unloading", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 18:23:46", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "cool bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 18:59:28", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Finished ✅️", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 19:00:10", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 19:01:33", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Load# 2300681 delivered", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-17 19:01:56", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "@john_pti", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 19:03:41", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "Cancelled @OscarAcc @Fel1x_acc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 19:04:41", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "Joao brother don't go broker removed us saying we won't make it and he wouldn't take a risk his load", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 19:05:28", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "I know he cancel about an hour ago", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 19:05:35", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "I saw on the group", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 19:07:24", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "@john_pti right is also working", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 19:08:01", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Of the turning light wasn't working I would not be on the road @john_pti", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 19:08:20", "sender": "John", "role": "dispatch", "label": "NONE", "text": "got it sir, ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 19:08:29", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "No worries", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 19:34:55", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "@leo_td @Vincenz0_TD trl is good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 19:35:01", "sender": "Ethan", "role": "dispatch", "label": "NONE", "text": "noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 21:15:30", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "have him call me [phone]", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 21:15:33", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "Joao", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 21:15:36", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "pls call", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 21:15:37", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "the broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 21:15:39", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "asap", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 21:15:44", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "Booking you a load", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 21:15:47", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "going to TX", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 21:15:54", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "asap", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 21:23:25", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "start rolling asapo", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 21:25:35", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "Load# 1252980 PU-time from: 04/17/2026 15:00 CDT PU-time to: 04/17/2026 19:00 CDT PU-shipper: AJM PACKAGING CORPORATION PU-address: 105 Washington Avenue Wyandotte, OK 74370 Note: Live Load ———————", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-17 21:25:44", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "pls accept the macropoint", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 21:26:41", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 21:28:39", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "called several times but no response", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 21:28:49", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "pls accept it asap bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 21:30:38", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "I did", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 21:30:59", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "can you send screen pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 21:42:43", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "83 miles", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 4 }, { "case_id": "REQ-0148", "type": "request", "categories": [ "fuel_request" ], "group_id": "1003704445630", "group_title": "🎀 806 TASHIKA POMPEY (COMPNAY DRIVER) ROBERTSON TRUCKS", "driver": "TASHIKA POMPEY", "trigger_text": "Fuel stop please", "trigger_sender": "Tashika Pompey", "opened_at": "2026-04-17 13:37:11", "last_at": "2026-04-17 19:36:10", "last_signal_at": "2026-04-17 13:37:11", "resolved_at": null, "status": "stale", "duration_hours": 5.98, "message_count": 11, "signal_count": 1, "participants": [ "Tashika Pompey", "Delroy", "Sayeed Adam", "Fuel Department" ], "timeline": [ { "timestamp": "2026-04-17 13:37:11", "sender": "Tashika Pompey", "role": "driver", "label": "DRIVER_REQUEST", "text": "Fuel stop please", "signals": [ "request:fuel_request" ], "is_resolution": false }, { "timestamp": "2026-04-17 13:37:19", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 13:38:43", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #739 Amount: For a Full Tank Address: 2409 So New Road Waco , TX 76711 Interstate: I-35 & New Road, Exit 331 Distance: 346 miles Map link: https://www.google.com/maps/searc", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-17 13:38:53", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Tashika lets refuel there ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 15:31:02", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "A rock crack my windshield", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 16:33:43", "sender": "Sayeed Adam", "role": "office", "label": "NONE", "text": "Load# 1057734 C / L : 2400 I-30 Frontage Rd, Greenville, TX 75402 Status: Rolling Remaining miles: 337", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-17 17:46:09", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "@Fuel_dep2", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 17:46:14", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 17:46:49", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "I know you gave me one on my way but is there any way that I can get fuel after I drop my load because I don't want to be late my time is getting pushed back because of traffic", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 17:49:05", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "okay ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 19:36:10", "sender": "Sayeed Adam", "role": "office", "label": "NONE", "text": "Load# 1057734 C / L : Monarch Hwy, Hewitt, TX 76643 Status: Rolling Remaining miles: 182", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0147", "type": "request", "categories": [ "home_time" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "@TomHall_95 April 27- May 4th will be home time . While on home time I will renew medical card", "trigger_sender": "mario santos", "opened_at": "2026-04-17 13:20:45", "last_at": "2026-04-17 17:38:06", "last_signal_at": "2026-04-17 13:20:45", "resolved_at": null, "status": "stale", "duration_hours": 4.29, "message_count": 7, "signal_count": 1, "participants": [ "mario santos", "Antony", "🇬🇧Mr.George" ], "timeline": [ { "timestamp": "2026-04-17 13:20:45", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "@TomHall_95 April 27- May 4th will be home time . While on home time I will renew medical card", "signals": [ "request:home_time" ], "is_resolution": false }, { "timestamp": "2026-04-17 13:22:10", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 15:54:30", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "per GPS onsite at PU", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 15:54:33", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "@RioDogg got a dock ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 15:56:46", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Dock 3", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 17:37:48", "sender": "🇬🇧Mr.George", "role": "office", "label": "NONE", "text": "Load# 22798992 - has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-17 17:38:06", "sender": "🇬🇧Mr.George", "role": "office", "label": "NONE", "text": "let's put the seal with padlock and gtg to scale a load", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0146", "type": "request", "categories": [ "home_time" ], "group_id": "1003427576151", "group_title": "🎀 758 DANIELA RAMIREZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "DANIELA RAMIREZ", "trigger_text": "So my home time will start today the 17th to the 24th", "trigger_sender": "Daniela Ramirez", "opened_at": "2026-04-17 12:35:12", "last_at": "2026-04-17 22:19:53", "last_signal_at": "2026-04-17 21:34:07", "resolved_at": null, "status": "stale", "duration_hours": 9.74, "message_count": 30, "signal_count": 2, "participants": [ "Daniela Ramirez", "Zach Murphy", "Mary Watson", "Benjamin", "Vincenzo", "Amir" ], "timeline": [ { "timestamp": "2026-04-17 12:35:12", "sender": "Daniela Ramirez", "role": "driver", "label": "DRIVER_REQUEST", "text": "So my home time will start today the 17th to the 24th", "signals": [ "request:home_time" ], "is_resolution": false }, { "timestamp": "2026-04-17 12:35:39", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "I’ll be ready to head back out on the road the 24th", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 12:36:37", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Understood ma'am! I think Patrick should return on 27th If no, then i'll double check with you on 22nd-23rd and if we still holding same plan i will try to book you smthin long from Elpaso over the", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 12:37:26", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Alright sir yes sounds good ☺️ thank you so much", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 12:37:35", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "With pleasure ma'am ^_^", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 12:39:45", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Can I return on the 27th?", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-17 12:39:53", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Is it possible?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 12:43:00", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "how many weeks you were in route?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 12:43:37", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "I was out here for 8 weeks", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 12:45:30", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Technically you can But we usually do not approve more then 8 days hometime with the truck Its not something about you, but we had situations when driver was going hometime with truck for long and", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 12:46:47", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "I see I see okay yeah the 24th I’ll be back no worries! Was only asking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 12:47:16", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Understood ma'am! Cool, hope you will have nice rest time anyway ^_^", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 12:47:28", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Thanx sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 13:49:14", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Delivered", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 13:49:41", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 13:51:22", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Load# 22539631 has been completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-17 13:54:57", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Home status : 04/17 - 04/24 @Johnathan_Acc @JORDAN_ACC @Fel1x_acc @ziyodaolimova_acc @Khamza_acc @choyxona2023 @Mirshod_88 @Miia_Safety @benjam11n", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 13:55:20", "sender": "Benjamin", "role": "dispatch", "label": "NONE", "text": "@Vincenz0_TD need drop off address", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 13:55:29", "sender": "Benjamin", "role": "dispatch", "label": "NONE", "text": "for trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 13:55:44", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "(Near home location)", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 13:55:49", "sender": "Vincenzo", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 13:57:03", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "I usually drop truck and trailer here to this yard, it’s near my home location", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 13:57:13", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "The spot is fully paid", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 13:57:24", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "They charge 100 for the whole month", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 14:03:05", "sender": "Vincenzo", "role": "dispatch", "label": "NONE", "text": "ok ma'am, you can keep this trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 21:34:07", "sender": "Daniela Ramirez", "role": "driver", "label": "DRIVER_REQUEST", "text": "Arrived for home time truck and trailer is parked in yard securely in spot 111.. I will send pti of Truck and trailer here in a bit !", "signals": [ "request:home_time" ], "is_resolution": false }, { "timestamp": "2026-04-17 21:53:37", "sender": "Zach Murphy", "role": "dispatch", "label": "NONE", "text": "Wish you great rest ma’am😌😌", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 21:54:50", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Thanx sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 21:56:21", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "@fredosamsara @Sam_fleeet please be informed", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 22:19:53", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "@Jordan_fleet @john_pti", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0145", "type": "request", "categories": [ "eld_request" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "Need full clock", "trigger_sender": "mario santos", "opened_at": "2026-04-17 12:19:05", "last_at": "2026-04-17 13:16:48", "last_signal_at": "2026-04-17 12:19:05", "resolved_at": null, "status": "stale", "duration_hours": 0.96, "message_count": 4, "signal_count": 1, "participants": [ "mario santos", "Antony" ], "timeline": [ { "timestamp": "2026-04-17 12:19:05", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need full clock", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-17 12:19:14", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "@choyxona2023", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 12:49:13", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "@RioDogg ETA to the shipper pls ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 13:16:48", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "status - rolling 96 miles left to the PU", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0144", "type": "request", "categories": [ "contact_request" ], "group_id": "1002516426425", "group_title": "📷 781 LUD BLITZ WIDG PAYOUTE (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "LUD BLITZ WIDG PAYOUTE", "trigger_text": "Call them same person you made payment to", "trigger_sender": "Lud Blitz W Payoute", "opened_at": "2026-04-16 23:52:21", "last_at": "2026-04-17 03:22:58", "last_signal_at": "2026-04-16 23:53:00", "resolved_at": null, "status": "stale", "duration_hours": 3.51, "message_count": 7, "signal_count": 2, "participants": [ "Lud Blitz W Payoute", "Hardy", "Kevin ⛟", "Michael" ], "timeline": [ { "timestamp": "2026-04-16 23:52:21", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call them same person you made payment to", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-16 23:52:44", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "Shop doesn't have anything", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 23:52:54", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "Only mechanics", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 23:53:00", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call her", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-16 23:53:07", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 01:50:26", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "Update for load # S113776563 Status Stopped Loc: Stripes, 500 E Rice St, Falfurrias, TX 78355 Miles left: 1759", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-17 03:22:58", "sender": "Michael", "role": "dispatch", "label": "NONE", "text": "Load # S113776563 Current location: Stripes, 500 E Rice St, Falfurrias, TX 78355 Status: stopped GPS is showing 1759 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0143", "type": "request", "categories": [ "pay_request" ], "group_id": "1002269071382", "group_title": "📷 907 HASSAN CAMALEY (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "HASSAN CAMALEY", "trigger_text": "Please activate the fuel card", "trigger_sender": "Hassan Camaley", "opened_at": "2026-04-16 23:41:26", "last_at": "2026-04-17 05:33:57", "last_signal_at": "2026-04-16 23:41:26", "resolved_at": null, "status": "stale", "duration_hours": 5.88, "message_count": 7, "signal_count": 1, "participants": [ "Hassan Camaley", "Tommy Nix", "Fuel Department", "Eric Foreman" ], "timeline": [ { "timestamp": "2026-04-16 23:41:26", "sender": "Hassan Camaley", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please activate the fuel card", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-16 23:42:00", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep2", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 23:42:22", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 23:42:33", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 00:07:24", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "Update for the load # 143508745 Status : Rolling Location : Sullivan, MO 63080 Miles left : 942", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-17 02:17:03", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "Update for the load # 143508745 Status : Rolling Location : Avena, IL, 62418 Miles left : 805", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-17 05:33:57", "sender": "Eric Foreman", "role": "dispatch", "label": "NONE", "text": "Update for the load # 143508745 Status : Rolling Location : 1864 Ludlow Ave, Indianapolis, IN 46201 Miles left : 636", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0142", "type": "request", "categories": [ "contact_request" ], "group_id": "1002516426425", "group_title": "📷 781 LUD BLITZ WIDG PAYOUTE (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "LUD BLITZ WIDG PAYOUTE", "trigger_text": "Please call them", "trigger_sender": "Lud Blitz W Payoute", "opened_at": "2026-04-16 23:18:00", "last_at": "2026-04-16 23:45:40", "last_signal_at": "2026-04-16 23:18:00", "resolved_at": "2026-04-16 23:45:40", "status": "resolved", "duration_hours": 0.46, "message_count": 9, "signal_count": 1, "participants": [ "Lud Blitz W Payoute", "Hardy" ], "timeline": [ { "timestamp": "2026-04-16 23:18:00", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please call them", "signals": [ "request:contact_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-16 23:18:06", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 23:19:31", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "[phone]", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 23:19:40", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "Call this number please", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 23:39:26", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "Is there anyone there please?", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-16 23:40:58", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "Is AC working fine ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 23:41:07", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "on hold with them", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 23:41:10", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 23:45:40", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "payment is done", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0141", "type": "request", "categories": [ "permission_request" ], "group_id": "1003894998914", "group_title": "🟢 🎀1271 BREANNA MORRIS (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "BREANNA MORRIS", "trigger_text": "I'm going to head towards the delivery and shut down, the place I've chosen is almost 2 hours away can I get an hour or so on my clock so I can get there? Thanks", "trigger_sender": "Breanna Morris", "opened_at": "2026-04-16 21:27:52", "last_at": "2026-04-17 02:25:23", "last_signal_at": "2026-04-16 21:27:52", "resolved_at": null, "status": "stale", "duration_hours": 4.96, "message_count": 7, "signal_count": 1, "participants": [ "Breanna Morris", "Ali", "Nolan Hunt" ], "timeline": [ { "timestamp": "2026-04-16 21:27:52", "sender": "Breanna Morris", "role": "driver", "label": "DRIVER_REQUEST", "text": "I'm going to head towards the delivery and shut down, the place I've chosen is almost 2 hours away can I get an hour or so on my clock so I can get there? Thanks", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-16 21:28:12", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 23:47:21", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Can I have another hour? I got stuck in traffic earlier and I just passed up the exit so I have to turn around. The only reason I won't just keep going is because I paid for this spot", "signals": [ "issue:weather_road", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-16 23:47:33", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "I have 12 minutes on my clock so I'm not going to make it all the way back without going into violation", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 23:47:36", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 23:47:38", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 02:25:23", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Load#: 378700 Stopped CL: 401 Main St, New Paltz, NY 12561, USA 77 miles away from the receievr", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0140", "type": "request", "categories": [ "contact_request" ], "group_id": "1003704445630", "group_title": "🎀 806 TASHIKA POMPEY (COMPNAY DRIVER) ROBERTSON TRUCKS", "driver": "TASHIKA POMPEY", "trigger_text": "Can someone give me a call", "trigger_sender": "Tashika Pompey", "opened_at": "2026-04-16 21:27:33", "last_at": "2026-04-17 01:36:22", "last_signal_at": "2026-04-16 21:27:33", "resolved_at": null, "status": "stale", "duration_hours": 4.15, "message_count": 6, "signal_count": 1, "participants": [ "Tashika Pompey", "Kevin ⛟", "Fuel Department" ], "timeline": [ { "timestamp": "2026-04-16 21:27:33", "sender": "Tashika Pompey", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can someone give me a call", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-16 21:27:48", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 21:34:00", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "called & talked", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 21:45:13", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #114 Amount: For a Full Tank Address: 2449 Genesis Road Crossville , TN 38571 Interstate: I-40, Exit 320 Distance: 0 miles Map link: https://www.google.com/maps/", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-16 21:45:27", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Tashika lets refuel where you are ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 01:36:22", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "Update for load # 1057734 Status Stopped Loc: CAT Scale, 2449 Genesis Rd, Crossville, TN 38571 Miles left: 1048", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0139", "type": "request", "categories": [ "home_time" ], "group_id": "1003704445630", "group_title": "🎀 806 TASHIKA POMPEY (COMPNAY DRIVER) ROBERTSON TRUCKS", "driver": "TASHIKA POMPEY", "trigger_text": "Hey who do I talk to about time off", "trigger_sender": "Tashika Pompey", "opened_at": "2026-04-16 21:27:21", "last_at": "2026-04-16 21:27:21", "last_signal_at": "2026-04-16 21:27:21", "resolved_at": null, "status": "stale", "duration_hours": 0.0, "message_count": 1, "signal_count": 1, "participants": [ "Tashika Pompey" ], "timeline": [ { "timestamp": "2026-04-16 21:27:21", "sender": "Tashika Pompey", "role": "driver", "label": "DRIVER_REQUEST", "text": "Hey who do I talk to about time off", "signals": [ "request:home_time" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0138", "type": "request", "categories": [ "eld_request" ], "group_id": "1003894998914", "group_title": "🟢 🎀1271 BREANNA MORRIS (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "BREANNA MORRIS", "trigger_text": "I'm on the way to the pickup but I'm under an hour. I need time on my clock to be able to get to the pickup", "trigger_sender": "Breanna Morris", "opened_at": "2026-04-16 19:37:38", "last_at": "2026-04-16 20:59:01", "last_signal_at": "2026-04-16 19:37:38", "resolved_at": null, "status": "stale", "duration_hours": 1.36, "message_count": 11, "signal_count": 1, "participants": [ "Breanna Morris", "Jack", "Ali", "Scott" ], "timeline": [ { "timestamp": "2026-04-16 19:37:38", "sender": "Breanna Morris", "role": "driver", "label": "DRIVER_REQUEST", "text": "I'm on the way to the pickup but I'm under an hour. I need time on my clock to be able to get to the pickup", "signals": [ "request:eld_request" ], "is_resolution": false }, { "timestamp": "2026-04-16 19:37:51", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 20:13:41", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Breanna", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 20:14:28", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "On the way there now. My GPS sent me to a dirt lot on the other side of the warehouse that I had to get out of and now I'm going up the street to the correct building", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 20:14:44", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "It appeared as if it connected through but it didn't", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 20:15:18", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "got it keep us posted pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 20:41:05", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Im checked in and in the door", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 20:41:30", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 20:57:34", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "No seal so I put a lock on it", "signals": [ "report:seal_missing" ], "is_resolution": false }, { "timestamp": "2026-04-16 20:57:37", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 20:59:01", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Load#: 378700 picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0137", "type": "request", "categories": [ "permission_request" ], "group_id": "1002478861124", "group_title": "913 GREGORY PIERRE (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "GREGORY PIERRE", "trigger_text": "Please let me know when should I departure", "trigger_sender": "Gregory Pierre", "opened_at": "2026-04-16 19:28:51", "last_at": "2026-04-17 18:29:06", "last_signal_at": "2026-04-17 18:05:27", "resolved_at": null, "status": "stale", "duration_hours": 23.0, "message_count": 50, "signal_count": 3, "participants": [ "Gregory Pierre", "Sam W", "Max J" ], "timeline": [ { "timestamp": "2026-04-16 19:28:51", "sender": "Gregory Pierre", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please let me know when should I departure", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-16 19:32:01", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 19:34:32", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "They have to put a sing on this", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 19:34:33", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 19:34:34", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "bor", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 19:35:32", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Let check", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 19:35:45", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "got it,", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 19:40:05", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Sent", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 19:41:53", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "to this page bossman", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 19:43:32", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Sent", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 19:43:40", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "Thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 19:43:49", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Great", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 19:44:38", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "LOAD# 8676551 Completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-17 12:08:25", "sender": "Gregory Pierre", "role": "driver", "label": "DRIVER_REQUEST", "text": "Gm Brother Max and Edward please let me know what should I thank you", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-17 12:16:28", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "Good morning sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 12:16:33", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "How are you?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 12:16:39", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "We are working on your load", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 12:37:08", "sender": "Max J", "role": "dispatch", "label": "NONE", "text": "lets goo to Laredo", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 12:40:30", "sender": "Max J", "role": "dispatch", "label": "NONE", "text": "LOAD# 549879628 Note: LIVE LOAD PU# 71803383 / T056013110506 PU-time: 4/17 ASAP 12 p.m PU-address: ZUCARMEX USA 1102 Santo Tomas St LAREDO, TX 78045-9701 —————————————————— Note: L", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-17 12:40:35", "sender": "Max J", "role": "dispatch", "label": "NONE", "text": "@Gregpierre here we go", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 12:47:28", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Thank you Brother confirm", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 12:48:01", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Confirm", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 13:56:56", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "Could you please start rolling> ]\\", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 14:08:33", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Sure", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 15:59:10", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "25 miles left to the shipper Please let us know once you check in", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-17 16:52:16", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Hello Guys do you know how many pallets they should be load the trailer today please", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 16:52:43", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "They asked me that question about checked in", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 16:52:53", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 16:53:11", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "4 pallets", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 16:53:16", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "weight", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 16:53:16", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "13,312", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 16:54:43", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 16:54:56", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "lemme know once you check in", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 16:55:06", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Yes I did", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 16:55:37", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 16:58:03", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "I will be waiting for couple hours cause I have a bunch of trucks in front of me.\"", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 18:05:27", "sender": "Gregory Pierre", "role": "driver", "label": "DRIVER_REQUEST", "text": "All good of loading please let me know when should I departure", "signals": [ "request:permission_request", "negation" ], "is_resolution": false }, { "timestamp": "2026-04-17 18:05:28", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "Checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 18:14:48", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Please let me know", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-17 18:29:06", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Resent it", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 10 }, { "case_id": "REQ-0136", "type": "request", "categories": [ "contact_request" ], "group_id": "1002516426425", "group_title": "📷 781 LUD BLITZ WIDG PAYOUTE (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "LUD BLITZ WIDG PAYOUTE", "trigger_text": "Call them please", "trigger_sender": "Lud Blitz W Payoute", "opened_at": "2026-04-16 18:42:40", "last_at": "2026-04-16 21:42:36", "last_signal_at": "2026-04-16 19:29:15", "resolved_at": "2026-04-16 21:42:36", "status": "resolved", "duration_hours": 3.0, "message_count": 17, "signal_count": 2, "participants": [ "Lud Blitz W Payoute", "Rebecca", "Brian", "Kevin ⛟", "Hardy" ], "timeline": [ { "timestamp": "2026-04-16 18:42:40", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call them please", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-16 18:42:58", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "@Brianfleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 18:43:07", "sender": "Brian", "role": "office", "label": "NONE", "text": "i called them", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 18:43:13", "sender": "Brian", "role": "office", "label": "NONE", "text": "please check in at shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 19:16:33", "sender": "Brian", "role": "office", "label": "NONE", "text": "are they checking your truck brother?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 19:16:35", "sender": "Brian", "role": "office", "label": "NONE", "text": "@LudPayoute", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 19:16:45", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 19:17:04", "sender": "Brian", "role": "office", "label": "NONE", "text": "okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 19:18:04", "sender": "Brian", "role": "office", "label": "NONE", "text": "talked to the shop, they are checking our truck and will give estimate once found issue", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 19:29:15", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call them shop please", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-16 19:29:35", "sender": "Brian", "role": "office", "label": "NONE", "text": "sure", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 19:29:36", "sender": "Brian", "role": "office", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 20:21:36", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "Update for the load# S113776563 Status: stopped CL: 5308 South Old 10th Street, McAllen, TX, 78503 1837 miles left to the receiver", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-16 21:26:54", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "Compressor need to replace", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 21:27:00", "sender": "Kevin ⛟", "role": "office", "label": "NONE", "text": "@Adam_Fleet @Hardy_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 21:27:08", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "On hold", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 21:42:36", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "called and talked : they fixed AC condenser but AC compressor need to change", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0135", "type": "request", "categories": [ "pay_request" ], "group_id": "1003865384525", "group_title": "817T TARSIS NDAYISHIMIYE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": null, "trigger_text": "Activate my fuel card", "trigger_sender": "Tarsis Ndayishimiye", "opened_at": "2026-04-16 18:34:33", "last_at": "2026-04-17 18:23:37", "last_signal_at": "2026-04-17 14:23:36", "resolved_at": null, "status": "stale", "duration_hours": 23.82, "message_count": 21, "signal_count": 2, "participants": [ "Tarsis Ndayishimiye", "draco", "Marcus", "Dustin W" ], "timeline": [ { "timestamp": "2026-04-16 18:34:33", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Activate my fuel card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-16 18:34:45", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 18:34:58", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "done", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 19:14:43", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Don’t neglect this forward it to the responsible person to replace it today or tomorrow", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 14:23:36", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Activate my fuel card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-17 14:24:07", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep2", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 14:24:59", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 14:25:09", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "its activ", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 14:25:18", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 15:21:51", "sender": "Dustin W", "role": "dispatch", "label": "NONE", "text": "Load# 3135374 Note: Preloaded trailer Trailer #8NKN 005198 PU# R004047343-1979 PU-time: 04/17 16:00 PU-address: Proctor and Gamble - Mehoopany, 5188 PA-87 Mehoopany,PA 18629 ——————————————————", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-17 15:21:57", "sender": "Dustin W", "role": "dispatch", "label": "NONE", "text": "pls confirm next load", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 15:22:40", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 15:39:36", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "Update for the load # 0424175 Status : Rolling Current location : South Londonderry Township, PA, 17041 Miles left : 87", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-17 17:25:55", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "Per GPS onsite at the receiver", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 17:36:35", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Checked in dock 15", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 17:37:02", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 18:12:34", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 18:21:59", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "Load # 0424175 has been completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-17 18:22:01", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "Broker informed", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 18:22:33", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Who is concerned with this", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-17 18:23:37", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "It’s the whole week complaining on the registration but the whole group no body is helping", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0134", "type": "request", "categories": [ "pay_request" ], "group_id": "1003751791410", "group_title": "🎀 1052 CANDICE BREWER (COMPANY DRIVER) ROBERTSON TRUCK", "driver": "CANDICE BREWER", "trigger_text": "Can you activate my fuel card", "trigger_sender": "Candice Brewer", "opened_at": "2026-04-16 15:27:33", "last_at": "2026-04-17 10:28:25", "last_signal_at": "2026-04-17 09:07:43", "resolved_at": "2026-04-17 10:28:25", "status": "resolved", "duration_hours": 19.01, "message_count": 18, "signal_count": 2, "participants": [ "Candice Brewer", "Levi Cole", "Dale", "cαmíllα", "Martin", "Theo Fletcher" ], "timeline": [ { "timestamp": "2026-04-16 15:27:33", "sender": "Candice Brewer", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you activate my fuel card", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-16 15:28:11", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep2", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 15:28:17", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 15:28:30", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "done", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 16:40:46", "sender": "cαmíllα", "role": "dispatch", "label": "NONE", "text": "🚚 Load# 20845 Note: Live loading . Ref# TO12835083423939 PU-time: 04/17/26 11:00 am PU-address: NFI 9641 Premier Parkway MIRAMAR, FL 33025 ————————————————— Note: Live unloading", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-16 18:11:04", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "Update for the load # 1183629 Status : Stopped Current location : Forrest County, MS Miles left : 791", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-16 18:11:14", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "Candice When will u start rolling ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 18:11:15", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "and ur ETA ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 09:07:43", "sender": "Candice Brewer", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you activate my fuel card", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-17 09:07:51", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 09:48:50", "sender": "Theo Fletcher", "role": "office", "label": "NONE", "text": "Load Update – # 1183629 Status: Driving Current Location: 7300 Okeechobee Rd, Fort Pierce, FL 34945 Remaining Distance to Receiver: 90 miles", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 10:10:06", "sender": "Theo Fletcher", "role": "office", "label": "NONE", "text": "Good morning ma'am!", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 10:10:44", "sender": "Theo Fletcher", "role": "office", "label": "NONE", "text": "Are you driving straight?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 10:22:15", "sender": "Theo Fletcher", "role": "office", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 10:22:36", "sender": "Theo Fletcher", "role": "office", "label": "NONE", "text": "couldn't reach", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 10:24:31", "sender": "Theo Fletcher", "role": "office", "label": "NONE", "text": "called no response", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 10:28:01", "sender": "Theo Fletcher", "role": "office", "label": "NONE", "text": "called several times couldn't reach", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 10:28:25", "sender": "Theo Fletcher", "role": "office", "label": "NONE", "text": "alarms has been sent", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0133", "type": "request", "categories": [ "eld_request" ], "group_id": "1003894998914", "group_title": "🟢 🎀1271 BREANNA MORRIS (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "BREANNA MORRIS", "trigger_text": "I have a little under 2 hours until I get to the delivery but I have an hour and 15 minutes on my 30. If I stop for a break I'll be late. Can you guys fix my clock?", "trigger_sender": "Breanna Morris", "opened_at": "2026-04-16 14:09:25", "last_at": "2026-04-16 14:13:07", "last_signal_at": "2026-04-16 14:09:25", "resolved_at": "2026-04-16 14:13:07", "status": "resolved", "duration_hours": 0.06, "message_count": 7, "signal_count": 1, "participants": [ "Breanna Morris", "Ryan Clark" ], "timeline": [ { "timestamp": "2026-04-16 14:09:25", "sender": "Breanna Morris", "role": "driver", "label": "DRIVER_REQUEST", "text": "I have a little under 2 hours until I get to the delivery but I have an hour and 15 minutes on my 30. If I stop for a break I'll be late. Can you guys fix my clock?", "signals": [ "request:eld_request" ], "is_resolution": false }, { "timestamp": "2026-04-16 14:10:06", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 14:10:31", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Gm ma'am what's the ETA shows after brake ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 14:10:59", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "ETA with a break added would be 12:30", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 14:11:23", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Actually more like 12:20. ETA as of right now is 11:50", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 14:12:38", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "sounds good do the best to DEL earlier pls looking for a next load", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 14:13:07", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "So am I stopping for a break or is my clock going to be fixed?", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0132", "type": "request", "categories": [ "load_request" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "Ready for next load", "trigger_sender": "mario santos", "opened_at": "2026-04-16 12:05:42", "last_at": "2026-04-16 17:35:06", "last_signal_at": "2026-04-16 12:05:42", "resolved_at": null, "status": "stale", "duration_hours": 5.49, "message_count": 31, "signal_count": 1, "participants": [ "mario santos", "Will Knight", "Tom Hall", "Billy Hopkins", "Antony", "draco", "Fuel Department" ], "timeline": [ { "timestamp": "2026-04-16 12:05:42", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "Ready for next load", "signals": [ "request:load_request" ], "is_resolution": false }, { "timestamp": "2026-04-16 12:05:46", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 12:05:52", "sender": "Will Knight", "role": "dispatch", "label": "NONE", "text": "@RioDogg", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 12:06:01", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "please, start rolling towards Jacksonville, FL", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 12:06:17", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 12:12:04", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Once you have address send to me", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 12:12:13", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "i will", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 12:12:20", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "Please, keep rolling to Jax, FL", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 12:28:35", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "Load# 66894595 PU# 2556935 Note: (live loading) PU-time: 9:30am 4/16/2026 PU-address: JACKSONVILLE FL BULLS BAY BW 4601-300 BULLS BAY HWY JACKSONVILLE FL 32219 ————————————————————— Note: (live unlo", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-16 12:28:45", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "Our next load for today Mr @RioDogg", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 12:29:36", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "Pls let us know your ETA", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 12:40:32", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "Marioo!!! u here brother?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 12:41:50", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 13:24:11", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Fuel stop after pick up", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 13:24:15", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep2", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 13:24:29", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 13:25:19", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #575 Amount: For a Full Tank Address: 491 St. Mary's Road Saint Marys , GA 31558 Interstate: I-95, Exit 1 Distance: 103 miles Map link: https://www.google.com/ma", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-16 13:25:28", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "@RioDogg lets refuel here after PU", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 13:42:07", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "status - rolling 47 miles left to the PU", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 14:48:49", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Need a 210 pick up number", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-16 14:49:11", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "sec", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 14:49:22", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "21031529500102", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 14:56:21", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Dock 29", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 16:19:24", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "loading ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 16:19:37", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "About to roll out", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 16:19:58", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 16:19:59", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "standby", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 16:27:12", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "Load# 66894595 - has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-16 17:34:18", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Turn on fuel card", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 17:34:26", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep2", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 17:35:06", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "done", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0131", "type": "request", "categories": [ "pay_request" ], "group_id": "1003443235257", "group_title": "🎀 852 CHERRICA CALIXTE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "CHERRICA CALIXTE", "trigger_text": "Can you activate the fuel card?", "trigger_sender": "C C", "opened_at": "2026-04-16 09:43:52", "last_at": "2026-04-16 14:56:04", "last_signal_at": "2026-04-16 09:43:52", "resolved_at": null, "status": "stale", "duration_hours": 5.2, "message_count": 6, "signal_count": 1, "participants": [ "C C", "Martin", "Jason O’Connor", "Mary Watson" ], "timeline": [ { "timestamp": "2026-04-16 09:43:52", "sender": "C C", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Can you activate the fuel card?", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-16 09:44:08", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 10:00:35", "sender": "C C", "role": "unknown", "label": "NONE", "text": "Are we getting the coolant there?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 11:29:24", "sender": "Jason O’Connor", "role": "unknown", "label": "NONE", "text": "Update for the load # S3868117 Status : Rolling Current location : Billyville, GA Miles left : 395", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-16 12:23:50", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Update on the load# S3868117 Status: rolling CL: 10703 Alden Rd, Jacksonville, FL 32246 346 miles away from the receiver", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-16 14:56:04", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Update on the load# S3868117 Status: rolling CL: 3651 Meadowlark Way, Melbourne, FL 32904 178 miles away from the receiver", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0130", "type": "request", "categories": [ "pay_request" ], "group_id": "1003704445630", "group_title": "🎀 806 TASHIKA POMPEY (COMPNAY DRIVER) ROBERTSON TRUCKS", "driver": "TASHIKA POMPEY", "trigger_text": "Activate fuel card please", "trigger_sender": "Tashika Pompey", "opened_at": "2026-04-16 09:12:11", "last_at": "2026-04-17 07:37:25", "last_signal_at": "2026-04-17 02:35:47", "resolved_at": null, "status": "stale", "duration_hours": 22.42, "message_count": 11, "signal_count": 2, "participants": [ "Tashika Pompey", "Martin", "Sayeed Adam", "Fuel Department", "Roy Grey" ], "timeline": [ { "timestamp": "2026-04-16 09:12:11", "sender": "Tashika Pompey", "role": "driver", "label": "DRIVER_REQUEST", "text": "Activate fuel card please", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-16 09:12:15", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-16 12:29:57", "sender": "Sayeed Adam", "role": "office", "label": "NONE", "text": "Load# 1057734 C / L : 388 N Buckton Rd, Middletown, VA 22645 Status: Rolling Remaining miles: 1521", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-16 14:11:19", "sender": "Sayeed Adam", "role": "office", "label": "NONE", "text": "Load# 1057734 C / L : 190 Forest Pk, Buena Vista, VA 24416 Status: Rolling Remaining miles: 1408", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-17 02:35:47", "sender": "Tashika Pompey", "role": "driver", "label": "DRIVER_REQUEST", "text": "Activate fuel card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-17 02:35:53", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 02:36:25", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 06:49:16", "sender": "Roy Grey", "role": "dispatch", "label": "NONE", "text": "Load # 1057734 Current location: 110 Livestock Rd, Dickson, TN 37055 Status: Stopped 900 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-17 07:34:04", "sender": "Roy Grey", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 07:36:49", "sender": "Roy Grey", "role": "dispatch", "label": "NONE", "text": "called: Status: Rolling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-17 07:37:25", "sender": "Roy Grey", "role": "dispatch", "label": "NONE", "text": "make sure to complete the load today until 5PM", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0129", "type": "request", "categories": [ "permission_request" ], "group_id": "1003704445630", "group_title": "🎀 806 TASHIKA POMPEY (COMPNAY DRIVER) ROBERTSON TRUCKS", "driver": "TASHIKA POMPEY", "trigger_text": "Should I get fuel here", "trigger_sender": "Tashika Pompey", "opened_at": "2026-04-15 04:10:59", "last_at": "2026-04-15 06:38:26", "last_signal_at": "2026-04-15 04:10:59", "resolved_at": null, "status": "stale", "duration_hours": 2.46, "message_count": 12, "signal_count": 1, "participants": [ "Tashika Pompey", "Martin", "Roy Grey" ], "timeline": [ { "timestamp": "2026-04-15 04:10:59", "sender": "Tashika Pompey", "role": "driver", "label": "DRIVER_REQUEST", "text": "Should I get fuel here", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-15 04:11:13", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-15 04:11:39", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "gtg", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-15 04:11:52", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "Not yet I'm leaving at 1am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-15 06:24:15", "sender": "Roy Grey", "role": "dispatch", "label": "NONE", "text": "hey Tashika , when will you start rolling?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-15 06:24:21", "sender": "Roy Grey", "role": "dispatch", "label": "NONE", "text": "we are getting late !", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-15 06:24:31", "sender": "Roy Grey", "role": "dispatch", "label": "NONE", "text": "pls start rolling ! ASAP", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-15 06:35:21", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "Ok activate fuel please", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-15 06:35:26", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-15 06:36:00", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "And I'm not going to be late to remember the call and change time to 9:30", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-15 06:38:15", "sender": "Roy Grey", "role": "dispatch", "label": "NONE", "text": "informing", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-15 06:38:26", "sender": "Roy Grey", "role": "dispatch", "label": "NONE", "text": "Please keep us posted if anything changes with your ETA", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0128", "type": "request", "categories": [ "contact_request" ], "group_id": "1003865384525", "group_title": "817T TARSIS NDAYISHIMIYE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": null, "trigger_text": "called no response , call me back Tarsis", "trigger_sender": "Stanley", "opened_at": "2026-04-15 04:09:25", "last_at": "2026-04-15 05:54:52", "last_signal_at": "2026-04-15 04:09:25", "resolved_at": null, "status": "stale", "duration_hours": 1.76, "message_count": 3, "signal_count": 1, "participants": [ "Stanley", "Roy Grey" ], "timeline": [ { "timestamp": "2026-04-15 04:09:25", "sender": "Stanley", "role": "unknown", "label": "DRIVER_REQUEST", "text": "called no response , call me back Tarsis", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-15 05:50:41", "sender": "Roy Grey", "role": "dispatch", "label": "NONE", "text": "Load # 3130551 Current location: 3854 E Valley Rd, Loganton, PA 17747 Status: Stopped 865 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-15 05:54:52", "sender": "Roy Grey", "role": "dispatch", "label": "NONE", "text": "what is your ETA to the receiver ?", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0127", "type": "request", "categories": [ "info_request" ], "group_id": "1003865384525", "group_title": "817T TARSIS NDAYISHIMIYE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": null, "trigger_text": "Need 321 number", "trigger_sender": "Tarsis Ndayishimiye", "opened_at": "2026-04-15 01:01:43", "last_at": "2026-04-15 04:06:31", "last_signal_at": "2026-04-15 01:01:43", "resolved_at": null, "status": "stale", "duration_hours": 3.08, "message_count": 19, "signal_count": 1, "participants": [ "Tarsis Ndayishimiye", "Kevin ⛟", "Ethan", "Fuel Department", "Stanley" ], "timeline": [ { "timestamp": "2026-04-15 01:01:43", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Need 321 number", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-15 01:02:16", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "He only needs the number", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-15 01:03:04", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "no brother there are no numbers like this", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-15 01:05:31", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "He said nothing to help me with", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-15 01:29:44", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Dropped empty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-15 01:29:53", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "@Sam_fleeet @Ethan_td", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-15 01:33:00", "sender": "Ethan", "role": "dispatch", "label": "NONE", "text": "Send dropped trailer full video", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-15 01:45:55", "sender": "Ethan", "role": "dispatch", "label": "NONE", "text": "878 - tr # SS005198 Dropped by: TARSIS NDAYISHIMIYE Location: Mehoopany, PA Time: 4/14 Condition: Bad tire Video: + (no brakes video) Docs: -", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-15 02:02:46", "sender": "Ethan", "role": "dispatch", "label": "NONE", "text": "280 + tr # NS536304 Picked up by: TARSIS NDAYISHIMIYE Location: Mehoopany, PA Time: 4/14 Condition: — Video: + (dark video) Docs: +", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-15 02:03:20", "sender": "Ethan", "role": "dispatch", "label": "NONE", "text": "Pls send full PTI video of the trailer with the flashlight or in the morning once bright but now make sure there is no any issues with the traielr", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-15 02:03:42", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Tomorrow morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-15 02:08:08", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "brother Tarsis where is the BOL?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-15 02:19:24", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-15 02:24:01", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-15 02:24:34", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "Load# 3130551 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-15 02:24:37", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "gtg brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-15 03:08:18", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #697 Amount: For a Full Tank Address: 2226 North Main Street Hubbard , OH 44425 Interstate: I-80, Exit 234B (Eastbound) Distance: 263 miles Map link: https://www.google.com", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-15 03:08:24", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "817T Tarsis pls refuel from there it should be on your way", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-15 04:06:31", "sender": "Stanley", "role": "unknown", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0126", "type": "request", "categories": [ "contact_request" ], "group_id": "1002422905138", "group_title": "820T SERGEY MKRTYCHAN (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": null, "trigger_text": "Позвони", "trigger_sender": "Sergey Mkrtychan", "opened_at": "2026-04-14 20:30:35", "last_at": "2026-04-15 00:57:03", "last_signal_at": "2026-04-14 20:30:35", "resolved_at": null, "status": "stale", "duration_hours": 4.44, "message_count": 15, "signal_count": 1, "participants": [ "Sergey Mkrtychan", "Kyle", "Phil Kent" ], "timeline": [ { "timestamp": "2026-04-14 20:30:35", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Позвони", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-14 20:31:22", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 20:32:29", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "talked", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 22:12:53", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "rolling, 10 miles left to the shipper", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-14 22:51:30", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "@walter", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 22:51:42", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "did you check in brat ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 22:51:45", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 22:51:55", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 22:52:07", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "Please ask the shipper what's the commodity", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 22:54:20", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "NONE", "text": "VA-NJ=119+339=458 mil total", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 23:17:25", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "@Sergey01968 did you ask brother ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 23:22:53", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-15 00:25:11", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-15 00:26:33", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "Update for the load# 7HX6443 The load has been picked up", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-15 00:57:03", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "Update for the load# 7HX6443 Status: rolling Current location: 700 E 4th St, Richmond, VA 23224 308 miles left to DEL", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0125", "type": "request", "categories": [ "pay_request" ], "group_id": "1003518478280", "group_title": "🎀 879 VERONICA LOPEZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "VERONICA LOPEZ", "trigger_text": "Hi this is Veronica. Can I get a $300 cash advance? Please TY", "trigger_sender": "Veronica Lopez", "opened_at": "2026-04-14 20:12:44", "last_at": "2026-04-15 02:23:16", "last_signal_at": "2026-04-14 22:19:11", "resolved_at": null, "status": "stale", "duration_hours": 6.18, "message_count": 11, "signal_count": 2, "participants": [ "Veronica Lopez", "Joe", "Tommy Nix", "Martin" ], "timeline": [ { "timestamp": "2026-04-14 20:12:44", "sender": "Veronica Lopez", "role": "driver", "label": "DRIVER_REQUEST", "text": "Hi this is Veronica. Can I get a $300 cash advance? Please TY", "signals": [ "request:pay_request", "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-14 20:13:13", "sender": "Joe", "role": "dispatch", "label": "NONE", "text": "@Fel1x_acc @JORDAN_ACC", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 22:13:54", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "Update for the load # 549878742 Status : Rolling Location : Osceola, IA 50213 Miles left : 581", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-14 22:19:11", "sender": "Veronica Lopez", "role": "driver", "label": "DRIVER_REQUEST", "text": "I'm waiting for the company cash advance", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-14 22:19:33", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "@Adam_Fleet @Hardy_fleet please assist", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 22:21:14", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Please assist with the ELD", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-14 22:21:32", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "@choyxona2023", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 23:24:24", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "Update for the load # 549878742 Status : stopped Location : 1706 Jeffreys Dr, Osceola, IA 50213 Miles left : 581", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-15 02:22:14", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Fuel card please", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-15 02:22:56", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-15 02:23:16", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Ty", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0124", "type": "request", "categories": [ "pay_request" ], "group_id": "1002516426425", "group_title": "📷 781 LUD BLITZ WIDG PAYOUTE (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "LUD BLITZ WIDG PAYOUTE", "trigger_text": "Activate fuel card please", "trigger_sender": "Lud Blitz W Payoute", "opened_at": "2026-04-14 19:25:01", "last_at": "2026-04-14 21:31:58", "last_signal_at": "2026-04-14 19:25:01", "resolved_at": null, "status": "stale", "duration_hours": 2.12, "message_count": 9, "signal_count": 1, "participants": [ "Lud Blitz W Payoute", "Fuel Department", "Rebecca", "Dave" ], "timeline": [ { "timestamp": "2026-04-14 19:25:01", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "DRIVER_REQUEST", "text": "Activate fuel card please", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-14 19:25:24", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 19:25:41", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 20:42:06", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "Update for the load# 22738045 Status: stopped CL: I 81, White Pine, TN 1315 miles left to the receiver", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-14 20:42:33", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "@LudPayoute will you continue soon sir ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 21:01:13", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "Off course", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 21:01:29", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "Why you guys are so worried?", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-14 21:30:42", "sender": "Dave", "role": "dispatch", "label": "NONE", "text": "Since del on thursday u have too much mile", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 21:31:58", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "That's nothing", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0123", "type": "request", "categories": [ "info_request" ], "group_id": "1003894998914", "group_title": "🟢 🎀1271 BREANNA MORRIS (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "BREANNA MORRIS", "trigger_text": "On whatever assignment you give me next, can you make it to where I have extra time to deliver? So that I can get a full amount of sleep versus the few hours I've been having with these quick turnarou", "trigger_sender": "Breanna Morris", "opened_at": "2026-04-14 18:50:25", "last_at": "2026-04-15 00:07:00", "last_signal_at": "2026-04-14 18:50:25", "resolved_at": null, "status": "stale", "duration_hours": 5.28, "message_count": 42, "signal_count": 1, "participants": [ "Breanna Morris", "Ali", "Jack", "Ethan", "Scott", "Nolan Hunt" ], "timeline": [ { "timestamp": "2026-04-14 18:50:25", "sender": "Breanna Morris", "role": "driver", "label": "DRIVER_REQUEST", "text": "On whatever assignment you give me next, can you make it to where I have extra time to deliver? So that I can get a full amount of sleep versus the few hours I've been having with these quick turnarou", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-04-14 18:51:25", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Or I can just shut down tonight and sleep and I'll be ready for something first thing in the morning. I don't know if you guys already have a new load lined up", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 18:51:38", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "we are working on it now , once we get , we will inform you all infos", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 18:52:01", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "lmc it pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 18:53:28", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "you can take a rest today", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 18:53:29", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "yeah you will drop your trailer and get our company trailer after that you can rest till tomorrow AM", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 18:53:44", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Ok thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 18:54:00", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "917 Tennessee Blvd, Lebanon, TN 37087", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 18:54:15", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "after delivery can you pls go there and drop your trailer ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 18:54:24", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "No problem", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 18:55:09", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "I would just park somewhere bobtail for the night after that correct?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 18:56:24", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "after that if you feel too tired then yeah you can rest but it will be better if you could take the company trailer and rest afterwards ideally.But if you don't feel like driving you can rest", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 18:57:10", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "I can take the company trailer with me. I'm just not ready to pick anything up tonight. I didn't know there was a company trailer available to take at the same time when I was dropping the current one", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 18:58:26", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "yeah I know but it's in another location", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 18:58:41", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "How far is it?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 18:58:59", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Or u can just give me the address", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 18:59:22", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "yeah one sec", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 19:46:55", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "can we get it 24/7 ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 19:47:10", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "tonight ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 19:47:16", "sender": "Ethan", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 19:50:26", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 19:51:21", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Load# 549540360 delivered", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-14 23:10:32", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Im here at the trailer drop, am I supposed to check in or anything before I leave? I don't see anyone here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 23:11:06", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "make sure that you are at the right address", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 23:11:17", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Also im going to go get that empty in the morning. I don't feel like driving all the way back over there. Ill leave out at like 4 am to get there at 7", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 23:12:00", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "go inside and drop the trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 23:12:03", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "np", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 23:12:30", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "and don't forget to send the pictures of trl fromm all sides", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 23:12:34", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 23:13:29", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Im in the lot and I have the trailer in a spot. The door says receiving ended at 1630", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 23:14:15", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 23:15:53", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "The main door is locked so nobody is here at all", "signals": [ "issue:detention" ], "is_resolution": false }, { "timestamp": "2026-04-14 23:16:57", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "that is right", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 23:19:35", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "are you inside of the facility or out of?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 23:20:20", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "It's just a parking lot. There's no gate or security or anything", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 23:21:12", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "oo got u i think we are gonna drop this tomorrow morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 23:22:19", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Ok. Im going up the street to the truck stop. They don't open until 0730", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 23:22:32", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-15 00:03:26", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Do we get reimbursed for parking? I don't remember if it was mentioned in orientation", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-15 00:07:00", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@Fel1x_acc", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 2 }, { "case_id": "REQ-0122", "type": "request", "categories": [ "permission_request" ], "group_id": "1002478861124", "group_title": "913 GREGORY PIERRE (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "GREGORY PIERRE", "trigger_text": "Please let me know when should I departure", "trigger_sender": "Gregory Pierre", "opened_at": "2026-04-14 18:23:37", "last_at": "2026-04-14 23:43:20", "last_signal_at": "2026-04-14 18:23:37", "resolved_at": null, "status": "stale", "duration_hours": 5.33, "message_count": 14, "signal_count": 1, "participants": [ "Gregory Pierre", "Sam W", "Max J", "Sarah Smith", "Fuel Department" ], "timeline": [ { "timestamp": "2026-04-14 18:23:37", "sender": "Gregory Pierre", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please let me know when should I departure", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-14 18:24:46", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "waiting bor", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 18:25:10", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Got you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 18:27:28", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "LOAD# 549175214 Picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-14 20:07:07", "sender": "Max J", "role": "dispatch", "label": "NONE", "text": "LOAD# 8676551 Note: LIVE LOAD PU# [phone] PU-time: 4/15 2 p.m PU-address: Backyard Discovery 2030 Gulf St Lamar, MO 64759 —————————————————— Note: Live unloading 1st del", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-14 20:07:11", "sender": "Max J", "role": "dispatch", "label": "NONE", "text": "here we go", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 20:07:17", "sender": "Max J", "role": "dispatch", "label": "NONE", "text": "load for Tomorrow", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 20:07:46", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Thank you Brother confirm", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 22:15:34", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "Update for the load # 549175214 Current location: Road Ranger, 2460 FM464, Seguin, TX 78155 Status: rolling Miles: 767", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-14 23:41:23", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Fuel department can you assist me please", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 23:42:16", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 23:42:49", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J US Dealer #507 Amount: For a Full Tank Address: 11710 North Interstate 35 Jarrell , TX 76537 Interstate: I-35 & Exit 275 Distance: 0 miles Map link: https://www.google.com/", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-14 23:42:59", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "we will refuel here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 23:43:20", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0121", "type": "request", "categories": [ "pay_request" ], "group_id": "1003751791410", "group_title": "🎀 1052 CANDICE BREWER (COMPANY DRIVER) ROBERTSON TRUCK", "driver": "CANDICE BREWER", "trigger_text": "Hello can you activate my fuel card", "trigger_sender": "Candice Brewer", "opened_at": "2026-04-14 16:18:39", "last_at": "2026-04-14 18:35:32", "last_signal_at": "2026-04-14 18:19:23", "resolved_at": "2026-04-14 18:35:32", "status": "resolved", "duration_hours": 2.28, "message_count": 25, "signal_count": 2, "participants": [ "Candice Brewer", "draco", "Daniel", "Levi Cole" ], "timeline": [ { "timestamp": "2026-04-14 16:18:39", "sender": "Candice Brewer", "role": "driver", "label": "DRIVER_REQUEST", "text": "Hello can you activate my fuel card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-14 16:18:50", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 16:19:02", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "done", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 16:29:45", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "don’t forget to go to the shop pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 17:00:25", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "At the tire shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 17:01:34", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "calling to the shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 17:02:26", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "check in with shop pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 17:02:37", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "Already did backing into bay", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 17:02:54", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "got it ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 17:05:56", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "What tire on the trailer do you want done", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 17:06:02", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "@Daniel_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 17:06:13", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "used", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 17:06:28", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "Which tire on the trailer are they replacing", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-14 17:06:39", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "Right Rear Outer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 18:19:23", "sender": "Candice Brewer", "role": "driver", "label": "DRIVER_REQUEST", "text": "Did you Zelle it yet", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-14 18:19:39", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "no waiting for zelle details", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 18:19:55", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "[phone]", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 18:20:00", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "Candice Brewer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 18:20:36", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "485.07", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 18:21:11", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "processing", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 18:28:54", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "Has it been sent", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 18:29:25", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "yes now u should receive it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 18:31:54", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "Received paying now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 18:32:44", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "can u take a picture of new tire pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 18:35:32", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "ty so much ma'am u r g2g", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0120", "type": "request", "categories": [ "pay_request" ], "group_id": "1003865384525", "group_title": "817T TARSIS NDAYISHIMIYE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": null, "trigger_text": "Activate my fuel card", "trigger_sender": "Tarsis Ndayishimiye", "opened_at": "2026-04-14 10:17:54", "last_at": "2026-04-14 15:46:55", "last_signal_at": "2026-04-14 10:17:54", "resolved_at": null, "status": "stale", "duration_hours": 5.48, "message_count": 13, "signal_count": 1, "participants": [ "Tarsis Ndayishimiye", "Fuel Department", "Roy Grey", "Dustin W", "Marcus", "Albert" ], "timeline": [ { "timestamp": "2026-04-14 10:17:54", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Activate my fuel card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-14 10:18:17", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 10:18:26", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "gtg", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 11:02:40", "sender": "Roy Grey", "role": "dispatch", "label": "NONE", "text": "Load# SH-[phone] Current location: New Brighton, PA 15066 Status: Rolling 330 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-14 12:21:01", "sender": "Dustin W", "role": "dispatch", "label": "NONE", "text": "Good morning Tarsis", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 12:21:05", "sender": "Dustin W", "role": "dispatch", "label": "NONE", "text": "How are you doing today?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 12:21:11", "sender": "Dustin W", "role": "dispatch", "label": "NONE", "text": "All good?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 12:21:16", "sender": "Dustin W", "role": "dispatch", "label": "NONE", "text": "What is your ETA ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 12:25:54", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "Update for the load # SH-[phone] Status : Rolling Current location : Somerset, PA, 15501 Miles left : 242", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-14 12:50:31", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "Tarsis brother I called you but couldn't reach you, can you call me back", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 13:34:03", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "called and talked with driver he will go to the shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 14:13:50", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "Update for the load # SH-[phone] Status : Rolling Current location : Carlisle, PA, 17081 Miles left : 127", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-14 15:46:55", "sender": "Albert", "role": "dispatch", "label": "NONE", "text": "because of some issues driver will go to another shop in order to replace the tire after DEL", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0119", "type": "request", "categories": [ "pay_request" ], "group_id": "1003704445630", "group_title": "🎀 806 TASHIKA POMPEY (COMPNAY DRIVER) ROBERTSON TRUCKS", "driver": "TASHIKA POMPEY", "trigger_text": "Activate fuel card", "trigger_sender": "Tashika Pompey", "opened_at": "2026-04-14 09:30:19", "last_at": "2026-04-14 15:00:51", "last_signal_at": "2026-04-14 09:30:19", "resolved_at": null, "status": "stale", "duration_hours": 5.51, "message_count": 33, "signal_count": 1, "participants": [ "Tashika Pompey", "Martin", "Sayeed Adam", "Wayne Parker" ], "timeline": [ { "timestamp": "2026-04-14 09:30:19", "sender": "Tashika Pompey", "role": "driver", "label": "DRIVER_REQUEST", "text": "Activate fuel card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-14 09:30:25", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 11:13:05", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "Mind ur business I know how to drive", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 11:13:22", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "😂😂😂", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 12:05:32", "sender": "Sayeed Adam", "role": "office", "label": "NONE", "text": "Load# 2215255 C / L : 3646 Lake Katherine Rd, Tunnel Hill, GA 30755 Status: Rolling Remaining miles: 9", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-14 12:05:54", "sender": "Sayeed Adam", "role": "office", "label": "NONE", "text": "Tashika GM ma'am, How are you today? please let us know once you check in at the receiver", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 12:20:17", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "Here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 12:48:32", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "Getting unloaded great time to find a good load", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 12:48:42", "sender": "Wayne Parker", "role": "dispatch", "label": "NONE", "text": "GM", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 12:48:57", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "Grand Rising King", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 12:49:14", "sender": "Wayne Parker", "role": "dispatch", "label": "NONE", "text": "working on it already", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 12:49:33", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "Ok cool 😎", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 13:00:40", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "Going to sit at pilot not much room here to park", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 13:00:55", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "6 miles away", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 13:00:55", "sender": "Wayne Parker", "role": "dispatch", "label": "NONE", "text": "booked a load now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 13:01:03", "sender": "Wayne Parker", "role": "dispatch", "label": "NONE", "text": "wait for 10mins pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 13:01:51", "sender": "Sayeed Adam", "role": "office", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 13:02:22", "sender": "Sayeed Adam", "role": "office", "label": "NONE", "text": "Load: 2215255 - has been completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-14 13:02:31", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "I can't sit here other people have to unload when I was none miles out u should been working on sumthin alot of the time it's not much parking space the on have 2 dock for receiving", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 13:02:46", "sender": "Wayne Parker", "role": "dispatch", "label": "NONE", "text": "okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 13:02:52", "sender": "Wayne Parker", "role": "dispatch", "label": "NONE", "text": "will send addresses once i get from broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 13:03:03", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "Pilot is 6 miles away", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 13:03:07", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "Cool", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 13:03:08", "sender": "Sayeed Adam", "role": "office", "label": "NONE", "text": "broker updated", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 13:30:05", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "Empty miles", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 13:47:02", "sender": "Wayne Parker", "role": "dispatch", "label": "NONE", "text": "Load: 36322547 PU#: GAJL260408015 Note: Live loading PU-time: 04/14 10:00 PU-address: SAMSUNG SDS (DALTON, GA) 128 Innovation Dr, Dalton GA 30721 ————————————————————— Note: Live unloading DEL-ti", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-14 13:47:07", "sender": "Wayne Parker", "role": "dispatch", "label": "NONE", "text": "pls confirm", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 14:55:20", "sender": "Sayeed Adam", "role": "office", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 14:57:57", "sender": "Sayeed Adam", "role": "office", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 14:58:18", "sender": "Sayeed Adam", "role": "office", "label": "NONE", "text": "Load: 36322547 - has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-14 14:59:02", "sender": "Sayeed Adam", "role": "office", "label": "NONE", "text": "broker updated", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 15:00:42", "sender": "Sayeed Adam", "role": "office", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 15:00:51", "sender": "Sayeed Adam", "role": "office", "label": "NONE", "text": "Tashika You have a safe trip!", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0118", "type": "request", "categories": [ "appointment_request" ], "group_id": "1003865384525", "group_title": "817T TARSIS NDAYISHIMIYE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": null, "trigger_text": "brother I can reschedule it", "trigger_sender": "Kevin ⛟", "opened_at": "2026-04-13 23:56:41", "last_at": "2026-04-14 00:18:45", "last_signal_at": "2026-04-13 23:56:41", "resolved_at": "2026-04-14 00:18:45", "status": "resolved", "duration_hours": 0.37, "message_count": 4, "signal_count": 1, "participants": [ "Kevin ⛟", "Tarsis Ndayishimiye", "Nicholas" ], "timeline": [ { "timestamp": "2026-04-13 23:56:41", "sender": "Kevin ⛟", "role": "unknown", "label": "DRIVER_REQUEST", "text": "brother I can reschedule it", "signals": [ "request:appointment_request" ], "is_resolution": false }, { "timestamp": "2026-04-13 23:57:11", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "Tarsis", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 00:16:04", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "It is not good load to stick on", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 00:18:45", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "radiator replaced marked light fixed", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0117", "type": "request", "categories": [ "permission_request" ], "group_id": "1002478861124", "group_title": "913 GREGORY PIERRE (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "GREGORY PIERRE", "trigger_text": "Please let me know when should I departure", "trigger_sender": "Gregory Pierre", "opened_at": "2026-04-13 18:19:24", "last_at": "2026-04-14 17:41:25", "last_signal_at": "2026-04-14 14:52:33", "resolved_at": null, "status": "stale", "duration_hours": 23.37, "message_count": 26, "signal_count": 2, "participants": [ "Gregory Pierre", "Sam W", "Joseph", "Sarah Smith", "Max J" ], "timeline": [ { "timestamp": "2026-04-13 18:19:24", "sender": "Gregory Pierre", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please let me know when should I departure", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-13 18:21:41", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "LOAD# 143494212 Picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-13 18:31:52", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Truck and trailer PTI sent", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 18:33:44", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "@joseph1_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 18:33:58", "sender": "Joseph", "role": "dispatch", "label": "NONE", "text": "Please send over the trailer documents and a photo of the fire extinguisher and triangles @Gregpierre", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 18:35:40", "sender": "Joseph", "role": "dispatch", "label": "NONE", "text": "only trailer documents", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 23:33:07", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "Update for the load # 143494212 Current location: Rawhide House Moving, 8205 I-10 Frontage Rd, Seguin, TX 78155 Status: rolling Miles: 183", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-14 14:52:33", "sender": "Gregory Pierre", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please let me know when should I departure", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-14 14:53:12", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "Checkingh", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 14:54:37", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "LOAD# 143494212 Completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-14 14:55:06", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Brother Max please im ready", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 14:55:24", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "yes yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 14:55:28", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "working on it brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 15:14:47", "sender": "Max J", "role": "dispatch", "label": "NONE", "text": "sending load", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 15:17:16", "sender": "Max J", "role": "dispatch", "label": "NONE", "text": "LOAD# 549175214 Note: LIVE LOAD PU# BW843 / 42506181 PU-time: 4/14 ASAP PU-address: CWS1 CROSSDOCKING & WAREHOUSE SYSTEMS 1210 Nicolas D Hachar Rd Laredo, TX 78045 —————————————", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-14 15:17:20", "sender": "Max J", "role": "dispatch", "label": "NONE", "text": "HERE WE GO", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 15:17:22", "sender": "Max J", "role": "dispatch", "label": "NONE", "text": "load for Today", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 15:18:53", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Thank you Brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 15:19:01", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Confirm", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 15:19:32", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "On the way", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 16:15:39", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "I did checked in and I waiting for call to gets the Dock", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 16:55:45", "sender": "Max J", "role": "dispatch", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 16:55:50", "sender": "Max J", "role": "dispatch", "label": "NONE", "text": "let us know once you got a dock pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 16:58:31", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Sure i will", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 17:41:18", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Now i got it dock", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 17:41:25", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "thanks", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0116", "type": "request", "categories": [ "info_request" ], "group_id": "1003894998914", "group_title": "🟢 🎀1271 BREANNA MORRIS (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "BREANNA MORRIS", "trigger_text": "Im at pickup. Im checked in and waiting for them to tell me which door to go in", "trigger_sender": "Breanna Morris", "opened_at": "2026-04-13 18:11:50", "last_at": "2026-04-13 21:12:11", "last_signal_at": "2026-04-13 18:11:50", "resolved_at": null, "status": "stale", "duration_hours": 3.01, "message_count": 19, "signal_count": 1, "participants": [ "Breanna Morris", "Scott", "Ali" ], "timeline": [ { "timestamp": "2026-04-13 18:11:50", "sender": "Breanna Morris", "role": "driver", "label": "DRIVER_REQUEST", "text": "Im at pickup. Im checked in and waiting for them to tell me which door to go in", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-04-13 18:12:15", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "cool ma`am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 18:12:23", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "keep us posted pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 19:24:04", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Breanna any news on this ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 19:24:11", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "got dock ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 19:25:03", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Oh yeah sorry im in dock 75. Im loaded and they are waiting on my paperwork so they can seal the trailer and I can check", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 19:25:36", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "got it keep us posted", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 20:09:56", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Still waiting on paperwork I guess", "signals": [ "issue:detention" ], "is_resolution": false }, { "timestamp": "2026-04-13 20:54:39", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Breanna any news?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 20:54:46", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "still ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 20:55:21", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Still waiting on them to tell me to pull up so they can seal me and I can go check out. Im not the only 1 waiting", "signals": [ "issue:detention" ], "is_resolution": false }, { "timestamp": "2026-04-13 20:55:41", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "sure , also checking with broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 21:01:57", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "The finally came to seal my trailer. Now I have to go check out", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 21:02:02", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Im also out of time", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 21:02:56", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "got you send us BOl and load pics also bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 21:10:45", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 21:11:40", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Load# 549540360 Picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-13 21:11:44", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Also I never got added to the fleet cat scale account. This load is 29000 pounds and im not 100% sure where to put the tandem so I need to scale", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 21:12:11", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@dean_fleet", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0115", "type": "request", "categories": [ "info_request" ], "group_id": "1003865384525", "group_title": "817T TARSIS NDAYISHIMIYE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": null, "trigger_text": "can you send a video please", "trigger_sender": "Brian", "opened_at": "2026-04-13 17:47:41", "last_at": "2026-04-13 21:07:19", "last_signal_at": "2026-04-13 17:47:41", "resolved_at": "2026-04-13 21:07:19", "status": "resolved", "duration_hours": 3.33, "message_count": 16, "signal_count": 1, "participants": [ "Brian", "Tarsis Ndayishimiye", "Marcus", "ᴋᴇɴᴢᴏ", "Nicholas" ], "timeline": [ { "timestamp": "2026-04-13 17:47:41", "sender": "Brian", "role": "unknown", "label": "DRIVER_REQUEST", "text": "can you send a video please", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-13 17:48:11", "sender": "Brian", "role": "unknown", "label": "NONE", "text": "https://youtu.be/dD6y21v4krk?si=X5MW1pi3nOcXtPK3", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 17:48:18", "sender": "Brian", "role": "unknown", "label": "NONE", "text": "please disconnect the coolant sensor", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-13 17:48:37", "sender": "Brian", "role": "unknown", "label": "NONE", "text": "im looking for shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 18:03:17", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Am now in safe parking flying j", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 18:04:06", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "You want me to add water", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 18:04:08", "sender": "Brian", "role": "unknown", "label": "NONE", "text": "please buy 8-10 gallons of water", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-13 18:04:23", "sender": "Brian", "role": "unknown", "label": "NONE", "text": "then we will come to this shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 18:04:42", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 18:17:54", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "@Fel1x_acc @JORDAN_ACC", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 19:12:20", "sender": "Brian", "role": "unknown", "label": "NONE", "text": "pls let me know once you reach the shop brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 20:18:06", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "Tarsis are they working on our truck?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 20:18:38", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 20:50:49", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "checking with mechanics now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 21:05:13", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "Called & talked: Radiator is leaking on the truck, gave approve to replace it and fix the marker light", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 21:07:19", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "It is less than 2 months they fixed the same issue they replaced radiator", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0114", "type": "request", "categories": [ "contact_request" ], "group_id": "1003850984050", "group_title": "🎀 841 TOUSSAINT MARIE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "TOUSSAINT MARIE", "trigger_text": "Call me please", "trigger_sender": "Marie Guetching Toussaint Altidor", "opened_at": "2026-04-13 14:06:20", "last_at": "2026-04-13 19:43:43", "last_signal_at": "2026-04-13 14:06:20", "resolved_at": null, "status": "stale", "duration_hours": 5.62, "message_count": 24, "signal_count": 1, "participants": [ "Marie Guetching Toussaint Altidor", "Zach Murphey", "Vincenzo", "Timaa", "Mary Watson", "Leo", "Jordan PTI" ], "timeline": [ { "timestamp": "2026-04-13 14:06:20", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call me please", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-13 14:09:15", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "Talked. Facility is very busy. 15 trailers ahead of us to be unloaded Checking what we can do", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 14:12:29", "sender": "Vincenzo", "role": "dispatch", "label": "NONE", "text": "JR112063 Dropped @Tyler_fleet @Jordan_fleet @joseph1_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 14:13:28", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "I got inside, and asked them again, they said they can’t unload me", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 14:13:40", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "yea, we are looking for different trailer for you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 14:13:44", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "you can drop your current trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 14:14:07", "sender": "Timaa", "role": "dispatch", "label": "NONE", "text": "Where is the VIDEO ? Check with Driver @Jordan_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 14:25:38", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 14:27:24", "sender": "Leo", "role": "dispatch", "label": "NONE", "text": "@Jordan_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 14:27:43", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 14:29:18", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 14:32:59", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Load# 2386986 has been completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-13 16:25:00", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "@Jordan_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 16:32:49", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "@Jordan_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 16:37:26", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "575 - tr # JR112063 Dropped by: TOUSSAINT MARIE Location: Memphis , TN Date: 04/13 Condition: good (no brakes) Docs: -", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-13 16:40:48", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "731 + tr # RS047485 Picked up by: TOUSSAINT MARIE Location: Memphis , TN Date: 04/13 Condition: good Docs: +", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-13 17:17:21", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "Load# 1071203 PU# 2388553 Note: Live Loading PU-time: 04/13 until 15:30 PU-address: PLASKOLITE OLIVE BRANCH 10500 HIGH POINT RD. OLIVE BRANCH MS 38654 _________________________________________", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-13 17:17:42", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "Marie Guetching load for today ma'am IF you can, please try to deliver load tomorrow, so i could catch something for you tomorrow", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 17:58:19", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "#Update Status: rolling 56 miles away from the shipper", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-13 19:02:13", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Per GPS, onsite the shipper", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 19:34:18", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "waiting for BOL and seal picture", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 19:41:04", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 19:42:49", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 19:43:43", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Load# 1071203 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0113", "type": "request", "categories": [ "home_time" ], "group_id": "1003427576151", "group_title": "🎀 758 DANIELA RAMIREZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "DANIELA RAMIREZ", "trigger_text": "I’m going for my home time", "trigger_sender": "Daniela Ramirez", "opened_at": "2026-04-13 14:03:49", "last_at": "2026-04-13 15:20:45", "last_signal_at": "2026-04-13 14:03:49", "resolved_at": null, "status": "stale", "duration_hours": 1.28, "message_count": 39, "signal_count": 1, "participants": [ "Daniela Ramirez", "Zach Murphey", "Mary Watson", "Jordan PTI", "Richard_fleet" ], "timeline": [ { "timestamp": "2026-04-13 14:03:49", "sender": "Daniela Ramirez", "role": "driver", "label": "DRIVER_REQUEST", "text": "I’m going for my home time", "signals": [ "request:home_time" ], "is_resolution": false }, { "timestamp": "2026-04-13 14:03:54", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "This week?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 14:04:05", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "I requested the 15 to the 23rd", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 14:04:11", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Yes sir this week", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 14:06:02", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "understood. let me plan route for finishing in El Paso TX on 15th - 16th", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 14:06:23", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Thank u", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 14:56:56", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "@Jordan_fleet @joseph1_fleet @Tyler_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 15:01:41", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Dropped or hooked?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 15:01:57", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "Hooked. PTI", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 15:02:41", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 15:03:06", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "wait there ma`am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 15:04:20", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Yes they are working", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 15:05:17", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "U sure?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 15:05:25", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "they are not on in the video", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 15:06:12", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "what about the front clearance lights , are they working also?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 15:06:17", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "and send over the trailer documents pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 15:06:51", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Yes front clearance lights are working", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 15:07:01", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 15:08:13", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 15:09:23", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "all the truck lights are working? low beam high beams?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 15:10:47", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Yes all is working", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 15:10:52", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Let take video", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 15:11:03", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "did U check truck and trailer tires` pressure?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 15:11:34", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 15:13:12", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "pls send video of trailer back clearance lights and documents pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 15:15:45", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 15:16:00", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "waiting for other them", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 15:16:42", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "any other paper?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 15:17:05", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Nope only those 2 documents", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 15:17:30", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "I see", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 15:19:49", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "@PJ_l3 brother, need to bring this trailer this or next week", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 15:19:52", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "we will switch", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 15:19:55", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "for DOT", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 15:20:02", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "@Zach_Mur", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 15:20:25", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "Driver is going home time on 16th of these week in Elpaso TX", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 15:20:32", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "i doubt i can make both Chicago and El Paso", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 15:20:37", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "no problem, can we get load to IL after home time", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 15:20:42", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "okey", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 15:20:45", "sender": "Richard_fleet", "role": "fleet", "label": "NONE", "text": "ty", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0112", "type": "request", "categories": [ "load_request" ], "group_id": "1003427576151", "group_title": "🎀 758 DANIELA RAMIREZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "DANIELA RAMIREZ", "trigger_text": "I need a load going to El Paso Texas that delivers Wednesday morning", "trigger_sender": "Daniela Ramirez", "opened_at": "2026-04-13 14:03:17", "last_at": "2026-04-13 14:03:45", "last_signal_at": "2026-04-13 14:03:17", "resolved_at": null, "status": "stale", "duration_hours": 0.01, "message_count": 3, "signal_count": 1, "participants": [ "Daniela Ramirez", "Zach Murphey" ], "timeline": [ { "timestamp": "2026-04-13 14:03:17", "sender": "Daniela Ramirez", "role": "driver", "label": "DRIVER_REQUEST", "text": "I need a load going to El Paso Texas that delivers Wednesday morning", "signals": [ "request:load_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-13 14:03:32", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Thursday the latest", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 14:03:45", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "oh", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0111", "type": "request", "categories": [ "eld_request" ], "group_id": "1003894998914", "group_title": "🟢 🎀1271 BREANNA MORRIS (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "BREANNA MORRIS", "trigger_text": "Headed out now. I need more time on my clock tho to make it to the receiver. My clock is completely dead", "trigger_sender": "Breanna Morris", "opened_at": "2026-04-13 07:49:45", "last_at": "2026-04-14 03:02:25", "last_signal_at": "2026-04-13 21:16:26", "resolved_at": null, "status": "stale", "duration_hours": 19.21, "message_count": 23, "signal_count": 2, "participants": [ "Breanna Morris", "Nolan Hunt", "Ryan Clark", "Scott", "Ali", "Michael Samsara" ], "timeline": [ { "timestamp": "2026-04-13 07:49:45", "sender": "Breanna Morris", "role": "driver", "label": "DRIVER_REQUEST", "text": "Headed out now. I need more time on my clock tho to make it to the receiver. My clock is completely dead", "signals": [ "request:eld_request" ], "is_resolution": false }, { "timestamp": "2026-04-13 07:50:03", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 07:51:19", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 08:39:28", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Load# 2294892 Rolling CL: 416 Lemoyne Ave, Hattiesburg, MS 39402, USA 364 miles left to the receiver", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-13 09:42:54", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Load# 2294892 Rolling 293 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-13 12:50:37", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "GM bro once u stop driving . send us full PTI video pls ma`am Breanna", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 12:50:59", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 21:16:26", "sender": "Breanna Morris", "role": "driver", "label": "DRIVER_REQUEST", "text": "I still need time too. I'm going to end up stopping later but right now I only have 15 minutes on my clock", "signals": [ "request:eld_request" ], "is_resolution": false }, { "timestamp": "2026-04-13 21:16:40", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 21:19:34", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "do you have an account in cat scale app", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 21:19:39", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "Breanna", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 21:19:45", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 21:20:07", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "give me your email and phone number", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 21:20:26", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Email is [email] Phone number is [phone]", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 21:22:11", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "i have added you to our system you can use th app", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 21:22:23", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Ok thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 01:18:41", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Load# 549540360 Rolling CL: I-10, Jennings, LA 70546, USA 737 miles left to the receiver", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-14 02:51:08", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Stopping for a nap", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 02:52:50", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Is that noon delivery time a hard deadline? I ask because I haven't had much sleep and I still have 11 hrs left to drive on this load. Im going to try to knock the rest of it out once I wake up but im", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 02:54:54", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "what time are u gonna start rolling to the receiver", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 02:57:11", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "If I have to be there by noon I would start rolling in about 2 hours at midnight but I wasn't sure if you guys would be able to push the delivery time about 2 hours so I can get a little bit of extra", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 03:02:14", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "i called to the facility several times but couldn't reach them, please do your best yo be there by noon", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-14 03:02:25", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0110", "type": "request", "categories": [ "info_request" ], "group_id": "1002422905138", "group_title": "820T SERGEY MKRTYCHAN (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": null, "trigger_text": "Мой трак делали полный сервис 3-17-26 если тебя что-то не устраивает приезжай и сам снимай видео стоит вам отправить видео начинаете задалбливать", "trigger_sender": "Sergey Mkrtychan", "opened_at": "2026-04-12 17:50:38", "last_at": "2026-04-12 17:50:38", "last_signal_at": "2026-04-12 17:50:38", "resolved_at": null, "status": "stale", "duration_hours": 0.0, "message_count": 1, "signal_count": 1, "participants": [ "Sergey Mkrtychan" ], "timeline": [ { "timestamp": "2026-04-12 17:50:38", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Мой трак делали полный сервис 3-17-26 если тебя что-то не устраивает приезжай и сам снимай видео стоит вам отправить видео начинаете задалбливать", "signals": [ "request:info_request" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0109", "type": "request", "categories": [ "contact_request" ], "group_id": "1002422905138", "group_title": "820T SERGEY MKRTYCHAN (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": null, "trigger_text": "Позвони", "trigger_sender": "Sergey Mkrtychan", "opened_at": "2026-04-12 14:59:44", "last_at": "2026-04-13 14:59:31", "last_signal_at": "2026-04-13 12:01:08", "resolved_at": null, "status": "stale", "duration_hours": 24.0, "message_count": 32, "signal_count": 2, "participants": [ "Sergey Mkrtychan", "Allen Wilson", "Vincenzo", "Tyler", "Kyle", "Ron Buck", "Benjamin", "Jordan PTI" ], "timeline": [ { "timestamp": "2026-04-12 14:59:44", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Позвони", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-12 14:59:58", "sender": "Allen Wilson", "role": "unknown", "label": "NONE", "text": "@Vincenz0_TD", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-12 15:01:07", "sender": "Vincenzo", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-12 15:04:51", "sender": "Vincenzo", "role": "dispatch", "label": "NONE", "text": "talked: driver will hook the trailer tomorrow morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-12 17:30:28", "sender": "Allen Wilson", "role": "unknown", "label": "NONE", "text": "@Tyler_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-12 17:36:40", "sender": "Tyler", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-12 17:38:33", "sender": "Tyler", "role": "dispatch", "label": "NONE", "text": "#ptitruck #820t checked: 04/12 condition: good", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-12 17:41:12", "sender": "Tyler", "role": "dispatch", "label": "NONE", "text": "No drive axle brakes No steer axle brakes No fire extinguisher and triangles", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-12 17:41:23", "sender": "Tyler", "role": "dispatch", "label": "NONE", "text": "@Sergey01968 pls send other things too", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 12:01:08", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Позвони", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-13 12:01:58", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "Доброе утро брат", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 12:31:30", "sender": "Ron Buck", "role": "dispatch", "label": "NONE", "text": "Load # AIS12849301 ------------------------------------------- Note: Live loading PO # MVP-8046 Pick up time: 4/13/2026 7am to 11am Pick up address: AIS 25 Tucker Drive Leominster, MA, 01453, US", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-13 12:31:51", "sender": "Ron Buck", "role": "dispatch", "label": "NONE", "text": "Driver will get $50 for extra Stop @JORDAN_ACC @MADDY_ACC", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 12:36:37", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "@Jordan_fleet @Sam_fleeet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 12:49:16", "sender": "Benjamin", "role": "dispatch", "label": "NONE", "text": "SS005228 - hooked", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 12:55:57", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 12:57:26", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "NONE", "text": "20+80+30=130 mil", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 13:13:20", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 13:16:00", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 13:48:31", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "855 + tr # SS005228 Picked up by: SERGEY MKRTYCHAN Location: Tewksbury, MA Date: 04/13 Condition: good Docs: +", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-13 13:55:57", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "@Jordan_fleet @Sam_fleeet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 14:06:17", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "waiting for BOL", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 14:11:09", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "NONE", "text": "Крышки нету", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 14:11:21", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "@richard_fleet @leo_td", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 14:15:01", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "@Sam_fleeet @Jordan_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 14:15:49", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 14:15:58", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "855 - tr # SS005228 Dropped by: SERGEY MKRTYCHAN Location: Leominster, MA Date: 04/13 Condition: good Docs: +", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-13 14:18:14", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "подсветка номера горит? @Sergey01968", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 14:20:37", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "Load # AIS12849301 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-13 14:21:36", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "брат падлок в двери взвесте pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-13 14:25:29", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "706 + tr # NS173159 Picked up by: SERGEY MKRTYCHAN Location: Leominster, MA Date: 04/13 Condition: good Docs: +", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-13 14:59:31", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "Update for the Load# AIS12849301 Status: rolling CL: P+R Auburn, 44 Midstate Dr, Auburn, MA 01501 Miles left : 417", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0108", "type": "request", "categories": [ "contact_request" ], "group_id": "1002664243768", "group_title": "🟢 📷 1012 LEROY ARRIAGA (Company Driver) - Buckeye Truck", "driver": "LEROY ARRIAGA", "trigger_text": "Call me", "trigger_sender": "Leroy Arriaga", "opened_at": "2026-04-12 11:52:56", "last_at": "2026-04-12 11:56:03", "last_signal_at": "2026-04-12 11:52:56", "resolved_at": null, "status": "stale", "duration_hours": 0.05, "message_count": 3, "signal_count": 1, "participants": [ "Leroy Arriaga", "Ryan Clark" ], "timeline": [ { "timestamp": "2026-04-12 11:52:56", "sender": "Leroy Arriaga", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call me", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-12 11:55:36", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "called and talked driver feel sick himself and he asked about do not book a load after delivery i will inform the dispatch", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-12 11:56:03", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Thank you", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0107", "type": "request", "categories": [ "pay_request" ], "group_id": "1002478861124", "group_title": "913 GREGORY PIERRE (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "GREGORY PIERRE", "trigger_text": "Brother can you activate my fuel card please", "trigger_sender": "Gregory Pierre", "opened_at": "2026-04-12 08:30:55", "last_at": "2026-04-12 12:44:08", "last_signal_at": "2026-04-12 08:30:55", "resolved_at": null, "status": "stale", "duration_hours": 4.22, "message_count": 7, "signal_count": 1, "participants": [ "Gregory Pierre", "Fuel Department", "Sam W" ], "timeline": [ { "timestamp": "2026-04-12 08:30:55", "sender": "Gregory Pierre", "role": "driver", "label": "DRIVER_REQUEST", "text": "Brother can you activate my fuel card please", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-12 08:31:21", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "done", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-12 08:31:27", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-12 08:32:14", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "That it keeps saying and the same thing inside as well", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-12 08:32:19", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Can you double check", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-12 08:34:00", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "All good now thank you", "signals": [ "negation" ], "is_resolution": false }, { "timestamp": "2026-04-12 12:44:08", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "Load # 549721698 Current location: CAT Scale, 9510 Greenwood Rd, Greenwood, LA 71033 Status: Stopped 170 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0106", "type": "request", "categories": [ "info_request" ], "group_id": "1003427576151", "group_title": "🎀 758 DANIELA RAMIREZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "DANIELA RAMIREZ", "trigger_text": "Can you plz send different fuel route?", "trigger_sender": "Daniela Ramirez", "opened_at": "2026-04-12 04:45:16", "last_at": "2026-04-12 05:20:52", "last_signal_at": "2026-04-12 04:45:16", "resolved_at": null, "status": "stale", "duration_hours": 0.59, "message_count": 7, "signal_count": 1, "participants": [ "Daniela Ramirez", "Eric Foreman", "Dale" ], "timeline": [ { "timestamp": "2026-04-12 04:45:16", "sender": "Daniela Ramirez", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you plz send different fuel route?", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-12 04:45:38", "sender": "Eric Foreman", "role": "dispatch", "label": "NONE", "text": "@martin_fuel @miller_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-12 04:45:45", "sender": "Eric Foreman", "role": "dispatch", "label": "NONE", "text": "@dale_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-12 04:49:28", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-12 04:50:31", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #190 Amount: For a Full Tank Address: 66 NJ-173 West Hampton , NJ 08827 Interstate: I-78, Exit 12 Westbound Distance: 105 miles Map link: https://www.google.com/", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-12 04:50:39", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "it should be on your way, pls get fuel from this pilot", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-12 05:20:52", "sender": "Eric Foreman", "role": "dispatch", "label": "NONE", "text": "Update for the load # 36250412 Status : Stopped Current location : Riverside, VA, 24087 Miles left : 250", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0105", "type": "request", "categories": [ "pay_request" ], "group_id": "1003865384525", "group_title": "817T TARSIS NDAYISHIMIYE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": null, "trigger_text": "Activate my card", "trigger_sender": "Tarsis Ndayishimiye", "opened_at": "2026-04-12 00:33:37", "last_at": "2026-04-12 13:41:34", "last_signal_at": "2026-04-12 12:56:02", "resolved_at": null, "status": "stale", "duration_hours": 13.13, "message_count": 8, "signal_count": 2, "participants": [ "Tarsis Ndayishimiye", "Fuel Department", "Sam W" ], "timeline": [ { "timestamp": "2026-04-12 00:33:37", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Activate my card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-12 00:34:22", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-12 02:48:11", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #697 Amount: For a Full Tank Address: 2226 North Main Street Hubbard , OH 44425 Interstate: I-80, Exit 234B (Eastbound) Distance: 187 miles Map link: https://www.google.com", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-12 02:48:15", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "817T Tarsis it should be on your way, pls get fuel from this pilot", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-12 12:56:02", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Activate my fuel card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-12 12:56:13", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-12 12:56:23", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-12 13:41:34", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "Update for the load # 36181276 Status : Stopped Current location : 2226 N Main St, Hubbard, OH 44425 Miles left : 323", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0104", "type": "request", "categories": [ "pay_request" ], "group_id": "1003751791410", "group_title": "🎀 1052 CANDICE BREWER (COMPANY DRIVER) ROBERTSON TRUCK", "driver": "CANDICE BREWER", "trigger_text": "Can you activate my fuel card", "trigger_sender": "Candice Brewer", "opened_at": "2026-04-12 00:14:28", "last_at": "2026-04-12 04:47:32", "last_signal_at": "2026-04-12 00:14:28", "resolved_at": null, "status": "stale", "duration_hours": 4.55, "message_count": 3, "signal_count": 1, "participants": [ "Candice Brewer", "Martin", "Theo Fletcher" ], "timeline": [ { "timestamp": "2026-04-12 00:14:28", "sender": "Candice Brewer", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you activate my fuel card", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-12 00:15:05", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-12 04:47:32", "sender": "Theo Fletcher", "role": "office", "label": "NONE", "text": "Load Update – # 14493 Status: Stopped Current Location: 39 Victory Ln, Vienna, GA 31092 Remaining Distance to the 1st Receiver: 481 miles", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0103", "type": "request", "categories": [ "pay_request" ], "group_id": "1002626951742", "group_title": "📷 1365 VALERIY HRYSHCHENKO (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "VALERIY HRYSHCHENKO", "trigger_text": "Активируйте топливо", "trigger_sender": "Валерій Грищенко", "opened_at": "2026-04-11 14:36:36", "last_at": "2026-04-11 17:52:41", "last_signal_at": "2026-04-11 14:36:36", "resolved_at": null, "status": "stale", "duration_hours": 3.27, "message_count": 5, "signal_count": 1, "participants": [ "Валерій Грищенко", "Antony", "Fuel Department" ], "timeline": [ { "timestamp": "2026-04-11 14:36:36", "sender": "Валерій Грищенко", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Активируйте топливо", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-11 14:36:45", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep2", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 14:37:12", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 14:37:22", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 17:52:41", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "Update for the load# 22728828 Status: Rolling Current location: La Porte, IN 46350 156 miles left to the delivery", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0102", "type": "request", "categories": [ "fuel_request" ], "group_id": "1003850984050", "group_title": "🎀 841 TOUSSAINT MARIE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "TOUSSAINT MARIE", "trigger_text": "Please, can you active the card and I can fuel?", "trigger_sender": "Marie Guetching Toussaint Altidor", "opened_at": "2026-04-11 13:02:43", "last_at": "2026-04-11 18:57:10", "last_signal_at": "2026-04-11 13:02:43", "resolved_at": null, "status": "stale", "duration_hours": 5.91, "message_count": 28, "signal_count": 1, "participants": [ "Marie Guetching Toussaint Altidor", "Mary Watson", "draco", "Zach Murphey", "Austin", "Brody" ], "timeline": [ { "timestamp": "2026-04-11 13:02:43", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please, can you active the card and I can fuel?", "signals": [ "request:fuel_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-11 13:02:52", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep2", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 13:03:02", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "its active", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 13:03:19", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "They said is not", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 14:12:35", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Update on the load# 143450977 Status: rolling CL: 5343 Township Hwy 185, Cardington, OH 43315 60 miles away from the receiver", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-11 14:25:13", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "Talked with driver. She rejecting upcoming load saying she dont want to drive whole night We will cancel it and i will try to find different load", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 14:41:37", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "@Mason_Safety @Bill_safety Can you please provide safe trailer parking in Akron OH", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 14:42:44", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "for 1 day, drop today, will hook Sunday", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 14:51:08", "sender": "Austin", "role": "dispatch", "label": "NONE", "text": "@Brody_TD @Vincenz0_TD", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 14:51:21", "sender": "Brody", "role": "office", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 14:52:06", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "she will drop after delivery and another driver will hook it tomorrow till noon", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 14:53:45", "sender": "Brody", "role": "office", "label": "NONE", "text": "works?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 14:54:37", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 14:56:53", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "yes should work, ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 14:57:49", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "Cool I will redispatch driver properly in few hours", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 15:31:28", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Check in already", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 15:37:08", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "This is the address where I have to drop off the trailer?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 15:37:24", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "After the delivery", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 15:37:33", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "This is the drop off trailer location after deliveyr", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 15:37:37", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "yeap", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 15:37:52", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 15:39:16", "sender": "Brody", "role": "office", "label": "NONE", "text": "Gate Code: 1799# sensor on way out. Look at the photos. Enter from Crall Rd E. Enter on the left of self storage building then turn right. Continue down to lot straight ahead on the east side of the p", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 16:42:36", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Getting unloaded?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 16:44:47", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "Load# 2386986 Note: Drop empty trailer 575 Crall Rd E, Mansfield, OH 44903 ————————————————————————- Note: Hook Loaded trailer # 112063 seal # 2138906 PU-time: 04/11 08:00 - 17:00 or 04/12 08:", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-11 16:44:59", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "Marie Guetching load for today including drop of your current trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 18:30:10", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Marie Guetching ma`am are they still unloading?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 18:48:08", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "The trailer is still at the dock", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 18:57:10", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0101", "type": "request", "categories": [ "info_request" ], "group_id": "1003865384525", "group_title": "817T TARSIS NDAYISHIMIYE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": null, "trigger_text": "Send me the trailer info that am picking up next", "trigger_sender": "Tarsis Ndayishimiye", "opened_at": "2026-04-11 12:55:04", "last_at": "2026-04-11 18:27:48", "last_signal_at": "2026-04-11 12:55:04", "resolved_at": null, "status": "stale", "duration_hours": 5.55, "message_count": 42, "signal_count": 1, "participants": [ "Tarsis Ndayishimiye", "Marcus", "Jordan PTI" ], "timeline": [ { "timestamp": "2026-04-11 12:55:04", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Send me the trailer info that am picking up next", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-04-11 12:56:13", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "trailer number here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 12:56:18", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "send me this", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 12:57:19", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "That works?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 12:57:35", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "no, there should be stamp or walmart delivery comfirmation", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 12:57:48", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "if you don't have it, check with receiver", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 12:59:36", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Your are talking about this one?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 13:00:04", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "we need this as well", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 13:01:41", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "I should go inside to ask for the stamp?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 13:02:39", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "or walmart deliver confirmation report", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 13:03:16", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "This is it here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 13:03:33", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "no", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 13:03:43", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "this is TRAILER CONTROL RECORD", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 13:04:17", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "send better pictures of these two pages pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 13:04:39", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "This what you want?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 13:04:43", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 13:05:35", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 13:05:44", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "Load # 391272 has been completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-11 13:05:46", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "Broker informed", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 14:37:44", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Hey it’s like 30 minutes am ringing the bell no one is coming", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 14:37:45", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "there is no one at the shipper, you need to just drop your empty trailer and hook loaded", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 14:38:09", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "and need to take paperwork", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 14:38:24", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 14:38:59", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Where will I get paperwork from", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-11 14:39:04", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 14:47:14", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "This is the right paperwork?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 14:47:43", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 15:03:13", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "please send video of empty and loaded trailers", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 15:08:57", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "This is empty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 15:10:39", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "This is loaded", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 15:13:02", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "@Jordan_fleet @joseph1_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 15:23:16", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "Tarsis send seal picture pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 15:25:30", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "Load # 36181276 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-11 15:29:15", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 15:36:13", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "I need full PTI video for the trailer sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 15:38:40", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "900 - tr # SS005218 Dropped by: TARSIS NDAYISHIMIYE Location: Wilton, ME Date: 04/11 Condition: no tires / no brakes / no lights / no documents Docs: -", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-11 15:38:42", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 15:41:04", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "called and talked: driver will send another full video", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 16:06:05", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "Tarsis Im still waiting for the PU video of the trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 18:27:48", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "Update for the load # 36181276 Status : Rolling Current location : Andover, MA, 01843 Miles left : 917", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 2 }, { "case_id": "REQ-0100", "type": "request", "categories": [ "info_request" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "@Fuel_dep2 can you find fuel stop going through wait loious", "trigger_sender": "mario santos", "opened_at": "2026-04-11 03:26:15", "last_at": "2026-04-11 04:01:06", "last_signal_at": "2026-04-11 03:26:15", "resolved_at": null, "status": "stale", "duration_hours": 0.58, "message_count": 4, "signal_count": 1, "participants": [ "mario santos", "Dale" ], "timeline": [ { "timestamp": "2026-04-11 03:26:15", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "@Fuel_dep2 can you find fuel stop going through wait loious", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-11 03:30:40", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "Checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 04:00:47", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #571 Amount: For a Full Tank Address: 2460 East Highway 60 Charleston , MO 63834 Interstate: I-57, Exit 12 Distance: 0 miles Map link: https://www.google.com/maps/search/?a", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-11 04:01:06", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "@RioDogg we can get fuel from this pilot when you start rolling", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0099", "type": "request", "categories": [ "info_request" ], "group_id": "1003850984050", "group_title": "🎀 841 TOUSSAINT MARIE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "TOUSSAINT MARIE", "trigger_text": "And the pick up time for this load is gonna be, 22 to 23 Please, can you find something else for me?", "trigger_sender": "Marie Guetching Toussaint Altidor", "opened_at": "2026-04-11 00:45:23", "last_at": "2026-04-11 01:07:36", "last_signal_at": "2026-04-11 00:45:23", "resolved_at": null, "status": "stale", "duration_hours": 0.37, "message_count": 5, "signal_count": 1, "participants": [ "Marie Guetching Toussaint Altidor", "Amir" ], "timeline": [ { "timestamp": "2026-04-11 00:45:23", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "DRIVER_REQUEST", "text": "And the pick up time for this load is gonna be, 22 to 23 Please, can you find something else for me?", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-11 00:46:11", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "I don’t want to waste my time like this", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 00:47:33", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "Zach will advise tomorrow", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 00:49:09", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 01:07:36", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "Update for Load # 143450977 Status: Stopped Current location : 10048 Avon Lake Rd, Burbank, OH 44214 116 miles left to the receiver", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0098", "type": "request", "categories": [ "pay_request" ], "group_id": "1003865384525", "group_title": "817T TARSIS NDAYISHIMIYE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": null, "trigger_text": "Activate my card", "trigger_sender": "Tarsis Ndayishimiye", "opened_at": "2026-04-10 21:19:52", "last_at": "2026-04-11 00:55:21", "last_signal_at": "2026-04-10 21:19:52", "resolved_at": null, "status": "stale", "duration_hours": 3.59, "message_count": 7, "signal_count": 1, "participants": [ "Tarsis Ndayishimiye", "Miller August", "Kevin ⛟", "Sam PTI" ], "timeline": [ { "timestamp": "2026-04-10 21:19:52", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Activate my card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-10 21:20:17", "sender": "Miller August", "role": "unknown", "label": "NONE", "text": "done", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 21:20:21", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 22:35:47", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "@Ethan_td", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 22:52:35", "sender": "Sam PTI", "role": "dispatch", "label": "NONE", "text": "no lights no dot things no brakes Tarsis once you get a chance pls send us missing parts", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 22:53:19", "sender": "Sam PTI", "role": "dispatch", "label": "NONE", "text": "#ptitruck #817T checked: 04/10 condition: not full TR # SS005218", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-11 00:55:21", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "Update for load # 391272 Status Stopped Loc: Seabrook Rest Area, Folly Mill Rd, Seabrook, NH 03874 Miles left: 96", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0097", "type": "request", "categories": [ "contact_request" ], "group_id": "1003443235257", "group_title": "🎀 852 CHERRICA CALIXTE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "CHERRICA CALIXTE", "trigger_text": "Can someone call the shop", "trigger_sender": "C C", "opened_at": "2026-04-10 19:44:11", "last_at": "2026-04-10 23:49:15", "last_signal_at": "2026-04-10 19:44:11", "resolved_at": null, "status": "stale", "duration_hours": 4.08, "message_count": 11, "signal_count": 1, "participants": [ "C C", "Mary Watson", "Michael Samsara", "Sarah Smith" ], "timeline": [ { "timestamp": "2026-04-10 19:44:11", "sender": "C C", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Can someone call the shop", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-10 19:44:24", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "@Michael_Oil_Samsara", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 19:50:26", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "[phone] call back number", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 19:50:41", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "express line inc our account", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 19:50:49", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "we pay by acc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 19:50:53", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "give them this", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 19:51:10", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "we use this oil", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 19:55:27", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "we need premium oil change tell them @Cherricalixte", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 20:07:59", "sender": "C C", "role": "unknown", "label": "NONE", "text": "Truck is inside the bay now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 20:27:36", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "calling to shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 23:49:15", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "Update for the load # 128629796 Current location: CAT Scale, 288 Resaca Beach Blvd NW, Resaca, GA 30735 Status: stopped Miles: 626", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0096", "type": "request", "categories": [ "info_request" ], "group_id": "1003443235257", "group_title": "🎀 852 CHERRICA CALIXTE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "CHERRICA CALIXTE", "trigger_text": "Can you send the Name: Phone number - Ext Of the person who will authorize the shop to service the truck please?", "trigger_sender": "C C", "opened_at": "2026-04-10 19:37:04", "last_at": "2026-04-10 19:37:45", "last_signal_at": "2026-04-10 19:37:04", "resolved_at": null, "status": "stale", "duration_hours": 0.01, "message_count": 2, "signal_count": 1, "participants": [ "C C", "Mary Watson" ], "timeline": [ { "timestamp": "2026-04-10 19:37:04", "sender": "C C", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Can you send the Name: Phone number - Ext Of the person who will authorize the shop to service the truck please?", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-10 19:37:45", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "@Michael_Oil_Samsara", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0095", "type": "request", "categories": [ "permission_request" ], "group_id": "1002478861124", "group_title": "913 GREGORY PIERRE (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "GREGORY PIERRE", "trigger_text": "Please let me know when should I departure", "trigger_sender": "Gregory Pierre", "opened_at": "2026-04-10 18:32:32", "last_at": "2026-04-11 16:42:33", "last_signal_at": "2026-04-11 16:37:12", "resolved_at": null, "status": "stale", "duration_hours": 22.17, "message_count": 21, "signal_count": 3, "participants": [ "Gregory Pierre", "Sam W", "Fuel Department", "Sarah Smith", "Jason O’Connor", "Antony" ], "timeline": [ { "timestamp": "2026-04-10 18:32:32", "sender": "Gregory Pierre", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please let me know when should I departure", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-10 18:33:15", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "Checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 18:35:15", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "We have to scale it bossman", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 18:35:22", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "LOAD# 548858892 Picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-10 20:07:59", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "@JORDAN_ACC", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 22:30:55", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #1577 Amount: For a Full Tank Address: 106 Comfort Lane Pioneer , TN 37847 Interstate: I-75 Exit 141 Distance: 173 miles Map link: https://www.google.com/maps/se", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-10 22:31:04", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "@Gregpierre lets refuel at this pilot brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 23:19:55", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "Update for the load # 548858892 Current location: 3111 1/2 Cincinnati Pike, Georgetown, KY 40324 Status: rolling Miles: 411", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-11 10:54:30", "sender": "Gregory Pierre", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please let me know when should I departure to the next PU address", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-11 10:54:56", "sender": "Jason O’Connor", "role": "office", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 10:55:47", "sender": "Jason O’Connor", "role": "office", "label": "NONE", "text": "Load # 548858892 — has been completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-11 10:55:50", "sender": "Jason O’Connor", "role": "office", "label": "NONE", "text": "g2g", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 13:27:37", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "They starting loading now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 13:28:22", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "copy ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 16:18:21", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "still loading ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 16:37:12", "sender": "Gregory Pierre", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please let me know when should I departure", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-11 16:37:16", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 16:39:57", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "For the seal number missed zero number of the BOL i asked him to fix it he said that doesn't matter", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 16:40:02", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 16:40:04", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "one sec", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-11 16:42:33", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "LOAD# 549721698 - has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0094", "type": "request", "categories": [ "permission_request" ], "group_id": "1003443235257", "group_title": "🎀 852 CHERRICA CALIXTE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "CHERRICA CALIXTE", "trigger_text": "Should I continue driving?", "trigger_sender": "C C", "opened_at": "2026-04-10 18:28:22", "last_at": "2026-04-10 19:09:19", "last_signal_at": "2026-04-10 18:28:22", "resolved_at": null, "status": "stale", "duration_hours": 0.68, "message_count": 16, "signal_count": 1, "participants": [ "C C", "Michael Samsara", "Jeffrey" ], "timeline": [ { "timestamp": "2026-04-10 18:28:22", "sender": "C C", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Should I continue driving?", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-10 18:29:11", "sender": "C C", "role": "unknown", "label": "NONE", "text": "My CDL SAY CHERRICA CALIXTE NOT ALOT OF DRIVER", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 18:29:44", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "your camera shows the area is empty and driveable", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 18:30:44", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "ask mechanics i think they make driver drop their trailer before coming in the shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 18:30:45", "sender": "C C", "role": "unknown", "label": "NONE", "text": "Cause I exited myself from the area that I was driving through", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 18:44:09", "sender": "C C", "role": "unknown", "label": "NONE", "text": "What are we doing?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 18:46:01", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "come in the shop and check in", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 18:46:13", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "we will do oil change there", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 18:48:38", "sender": "Jeffrey", "role": "dispatch", "label": "NONE", "text": "You sure you sent the right address brother ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 18:48:48", "sender": "Jeffrey", "role": "dispatch", "label": "NONE", "text": "That shows a residential area, please double check", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 18:48:52", "sender": "Jeffrey", "role": "dispatch", "label": "NONE", "text": "there is no way truck can get in there", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 18:53:32", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "true location", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 18:53:54", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "why are you leaving", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 18:54:28", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "this true location you can call to shop and ask for exact addres", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 19:09:03", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "instead come here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 19:09:19", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "@Cherricalixte and we will do oil change", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0093", "type": "request", "categories": [ "permission_request" ], "group_id": "1003836137758", "group_title": "🎀 543 HELENE APOLLON (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "HELENE APOLLON", "trigger_text": "Can I go to a truck stop please 🙏", "trigger_sender": "Helene Helene", "opened_at": "2026-04-10 14:28:51", "last_at": "2026-04-10 18:32:09", "last_signal_at": "2026-04-10 14:28:51", "resolved_at": null, "status": "stale", "duration_hours": 4.05, "message_count": 20, "signal_count": 1, "participants": [ "Helene Helene", "Dexter Parker", "James Marlow", "Bill Safety", "Delroy" ], "timeline": [ { "timestamp": "2026-04-10 14:28:51", "sender": "Helene Helene", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can I go to a truck stop please 🙏", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-10 14:29:09", "sender": "Dexter Parker", "role": "office", "label": "NONE", "text": "Load # 22708867has been completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-10 14:30:00", "sender": "James Marlow", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 14:30:01", "sender": "Dexter Parker", "role": "office", "label": "NONE", "text": "@Jacob_safety @Kenzo_fleet @Drivers_Relationship @Mark_Strongg @Fel1x_acc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 14:34:59", "sender": "Bill Safety", "role": "safety", "label": "NONE", "text": "Call me asap @Heleneapollon", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 14:41:47", "sender": "Bill Safety", "role": "safety", "label": "NONE", "text": "Called and talked", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 15:59:28", "sender": "James Marlow", "role": "dispatch", "label": "NONE", "text": "Load#: 32426730 PO #: Note: LIVE LOADING PU Date: 04/10/26 ASAP by 5PM DAYTON PARTS 490 Railroad Ave Shiremanstown, PA 17011 —————————— Note: LIVE UNLOADING DEL Date: 04/13/26 8:00-", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-10 15:59:35", "sender": "James Marlow", "role": "dispatch", "label": "NONE", "text": "@Heleneapollon", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 16:13:26", "sender": "Dexter Parker", "role": "office", "label": "NONE", "text": "@choyxona2023 \\", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 16:31:56", "sender": "Helene Helene", "role": "driver", "label": "NONE", "text": "I’ve been asking for time since 10:31 am come on guys now it’s 12:31pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 16:33:05", "sender": "Dexter Parker", "role": "office", "label": "NONE", "text": "@choyxona2023 can u chek it please ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 16:35:09", "sender": "Helene Helene", "role": "driver", "label": "NONE", "text": "Thx 🙏", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 18:27:18", "sender": "Dexter Parker", "role": "office", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 18:28:08", "sender": "Dexter Parker", "role": "office", "label": "NONE", "text": "Is there any chance to put straps ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 18:29:50", "sender": "Helene Helene", "role": "driver", "label": "NONE", "text": "No straps", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 18:30:30", "sender": "Dexter Parker", "role": "office", "label": "NONE", "text": "Load # 32426730 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-10 18:30:48", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #130 Amount: For a Full Tank Address: 5219 Brecksville Road Richfield , OH 44286 Interstate: I-77, Exit 146 / I-80, Exit 173 Distance: 310 miles Map link: https:", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-10 18:31:03", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "@Heleneapollon lets refuel at this pilot ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 18:31:54", "sender": "Helene Helene", "role": "driver", "label": "NONE", "text": "Gtg?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 18:32:09", "sender": "Dexter Parker", "role": "office", "label": "NONE", "text": "yes GTG", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0092", "type": "request", "categories": [ "info_request" ], "group_id": "1002424304837", "group_title": "📷 1092 MAX HENRY TELFORT (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MAX HENRY TELFORT", "trigger_text": "Can you send another PU number, should start with 336", "trigger_sender": "Max", "opened_at": "2026-04-10 13:08:06", "last_at": "2026-04-10 16:13:26", "last_signal_at": "2026-04-10 13:08:06", "resolved_at": null, "status": "stale", "duration_hours": 3.09, "message_count": 18, "signal_count": 1, "participants": [ "Max", "Kyle", "Delroy", "draco", "Ron Buck" ], "timeline": [ { "timestamp": "2026-04-10 13:08:06", "sender": "Max", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you send another PU number, should start with 336", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-10 13:08:23", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "lm", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 13:22:37", "sender": "Max", "role": "driver", "label": "NONE", "text": "Guys be advise I got a wake coming up later to participate , don't wait to much...", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 13:23:29", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "231912164", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 13:23:35", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "bro can you please try this", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 13:25:01", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "@Max_Henry0990 bro let us know if its worked", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 13:28:39", "sender": "Max", "role": "driver", "label": "NONE", "text": "Its works brother thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 13:29:19", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "nice", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 14:08:14", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "lm", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 14:09:51", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "Load # 143482666 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-10 15:38:29", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "Update for the Load# 143482666 Status: rolling CL: 56 US-9, Keasbey, NJ 08832 Miles left : 182", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-10 15:41:04", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Express #1098 Amount: For a 50 gallons Address: 400 Doremus Avenue Newark , NJ 07105 Interstate: I-95 Exit 15W Distance: 22 miles Map link: https://www.google.com/maps/search/", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-10 15:41:15", "sender": "Delroy", "role": "dispatch", "label": "NONE", "text": "@Max_Henry0990 can we please get 50 gallons at this pilot brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 16:12:00", "sender": "Max", "role": "driver", "label": "NONE", "text": "Active fuel card", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 16:12:18", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep2", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 16:13:16", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 16:13:25", "sender": "Ron Buck", "role": "dispatch", "label": "NONE", "text": "Empty trailer after DEL", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 16:13:26", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "gtg", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0091", "type": "request", "categories": [ "permission_request" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "Can I go", "trigger_sender": "mario santos", "opened_at": "2026-04-10 12:47:44", "last_at": "2026-04-10 17:02:34", "last_signal_at": "2026-04-10 12:47:44", "resolved_at": null, "status": "stale", "duration_hours": 4.25, "message_count": 28, "signal_count": 1, "participants": [ "mario santos", "🇬🇧Mr.George", "Antony", "Tom Hall" ], "timeline": [ { "timestamp": "2026-04-10 12:47:44", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can I go", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-10 12:48:29", "sender": "🇬🇧Mr.George", "role": "office", "label": "NONE", "text": "moment", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 12:48:30", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "can you remove the seal and retake the photo ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 12:49:19", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "gimme sec", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 12:52:17", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "waiting for the broker to confirm", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 12:52:52", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "I’m about to go", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 12:53:34", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "g2g", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 13:29:41", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "per GPS onsite at 2nd DEL", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 13:37:38", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Dock 7", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 14:08:26", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "I’m empty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 14:08:40", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "Coooool", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 14:08:46", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Next load", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 14:08:54", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "Yeah we got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 14:13:26", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "L'Oreal-NORT AR 11500 Maybelline Road North Little Rock, AR US 72117", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 14:16:32", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "Load# 1371379 PU# (live loading) PU-time: 2pm 04/10/2026 PU-address: L'Oreal-NORT AR 11500 Maybelline Road, North Little Rock, AR 72117 ————————————————————— (live unloading) DEL-time: 11am 04/11/2", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-10 14:19:12", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "Load# 9097 PU# 132572 (live loading) PU-time: 8am-3pm 04/11/2026 PU-address: 4108 WAREHOUSE (WEEKEND) 4108 W 52nd Place, Chicago, IL, 60632 ————————————————————— (live unloading) DEL-time: 8am 04/13", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-10 14:19:19", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "Next load for tomorrow as well", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 14:19:53", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 14:19:54", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "empty now ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 14:20:03", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 14:20:05", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 14:48:42", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "Load# 31400-10864 - completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-10 15:15:24", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "@RioDogg ETA is on time by 2 PM ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 15:39:51", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 16:28:05", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "are you rolling ??", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 16:28:13", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "Still good for 2 PM ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 16:28:16", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "@RioDogg", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 17:02:34", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "status - rolling 139 miles left to the PU", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0090", "type": "request", "categories": [ "pay_request" ], "group_id": "1003704445630", "group_title": "🎀 806 TASHIKA POMPEY (COMPNAY DRIVER) ROBERTSON TRUCKS", "driver": "TASHIKA POMPEY", "trigger_text": "Activate fuel card", "trigger_sender": "Tashika Pompey", "opened_at": "2026-04-10 12:36:19", "last_at": "2026-04-10 13:04:47", "last_signal_at": "2026-04-10 12:36:19", "resolved_at": "2026-04-10 13:04:47", "status": "resolved", "duration_hours": 0.47, "message_count": 4, "signal_count": 1, "participants": [ "Tashika Pompey", "Sayeed Adam", "Fuel Department", "Michael Samsara" ], "timeline": [ { "timestamp": "2026-04-10 12:36:19", "sender": "Tashika Pompey", "role": "driver", "label": "DRIVER_REQUEST", "text": "Activate fuel card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-10 12:36:22", "sender": "Sayeed Adam", "role": "office", "label": "NONE", "text": "@Fuel_dep2", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 12:36:24", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 13:04:47", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "called and talked,fixed the dashcam position", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0089", "type": "request", "categories": [ "info_request" ], "group_id": "1003894998914", "group_title": "🟢 🎀1271 BREANNA MORRIS (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "BREANNA MORRIS", "trigger_text": "They say I don't need a seal", "trigger_sender": "Breanna Morris", "opened_at": "2026-04-10 11:46:54", "last_at": "2026-04-10 11:49:05", "last_signal_at": "2026-04-10 11:46:54", "resolved_at": null, "status": "stale", "duration_hours": 0.04, "message_count": 3, "signal_count": 1, "participants": [ "Breanna Morris", "Ryan Clark" ], "timeline": [ { "timestamp": "2026-04-10 11:46:54", "sender": "Breanna Morris", "role": "driver", "label": "DRIVER_REQUEST", "text": "They say I don't need a seal", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-04-10 11:47:27", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:49:05", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Load# 2294892 Picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0088", "type": "request", "categories": [ "contact_request" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "Can you call broker there not opening gate", "trigger_sender": "mario santos", "opened_at": "2026-04-10 11:06:27", "last_at": "2026-04-10 12:47:37", "last_signal_at": "2026-04-10 11:06:27", "resolved_at": null, "status": "stale", "duration_hours": 1.69, "message_count": 48, "signal_count": 1, "participants": [ "mario santos", "Claude Martin", "Antony", "Tom Hall", "🇬🇧Mr.George" ], "timeline": [ { "timestamp": "2026-04-10 11:06:27", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you call broker there not opening gate", "signals": [ "request:contact_request", "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-10 11:06:54", "sender": "Claude Martin", "role": "office", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:08:14", "sender": "Claude Martin", "role": "office", "label": "NONE", "text": "reaching out to broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:10:30", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Can you see if I’m at the right place", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-10 11:10:42", "sender": "Claude Martin", "role": "office", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:12:06", "sender": "Claude Martin", "role": "office", "label": "NONE", "text": "sir seems like you are at wrong place", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:17:00", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Check gain", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:17:34", "sender": "Claude Martin", "role": "office", "label": "NONE", "text": "closed ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:17:54", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Check and see if I’m at right pal. E", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:17:56", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Place", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:18:10", "sender": "Claude Martin", "role": "office", "label": "NONE", "text": "yessir", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:18:19", "sender": "Claude Martin", "role": "office", "label": "NONE", "text": "right facility", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:19:50", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Can you see if it’s this place", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-10 11:21:06", "sender": "Claude Martin", "role": "office", "label": "NONE", "text": "The name of the facility Is Phillips Medical system And Per GPS you are at the right facility", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:21:24", "sender": "Claude Martin", "role": "office", "label": "NONE", "text": "can you look around the facility and see is there anybody to ask", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:22:05", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "I’m at the wrong place two different addresses", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:22:21", "sender": "Claude Martin", "role": "office", "label": "NONE", "text": "is there anybody to ask brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:23:46", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Yes the place says I’m at the right place but it’s not", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:24:27", "sender": "Claude Martin", "role": "office", "label": "NONE", "text": "Physical address is same with rate con", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:24:38", "sender": "Claude Martin", "role": "office", "label": "NONE", "text": "lemme check with brroker", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:24:41", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "It’s the place next door", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:25:00", "sender": "Claude Martin", "role": "office", "label": "NONE", "text": "yessir", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:25:03", "sender": "Claude Martin", "role": "office", "label": "NONE", "text": "broker just sent", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:25:05", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Yep", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:25:08", "sender": "Claude Martin", "role": "office", "label": "NONE", "text": "sorry for the delay", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:25:13", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Tell me to send that shit before hand the fuck", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:25:25", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "You tell me to be here at 6am knobody here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:25:28", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "There closed", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:26:51", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "They are not open", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:26:59", "sender": "Claude Martin", "role": "office", "label": "NONE", "text": "Brother i didnt know about it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:27:08", "sender": "Claude Martin", "role": "office", "label": "NONE", "text": "broker told me that they are open", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:27:12", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "It’s not your fault", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:27:22", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Sorry I haven’t had my coffeee", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:27:23", "sender": "Claude Martin", "role": "office", "label": "NONE", "text": "ty for understanding", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:27:29", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Sorry", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:27:32", "sender": "Claude Martin", "role": "office", "label": "NONE", "text": "np", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:27:49", "sender": "Claude Martin", "role": "office", "label": "NONE", "text": "checking with broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:39:26", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Soooooo whyyyyyyy the helll you tell me 6:00ammmmmm !!!!!!!!!!!!!!!!!!!!!", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:39:29", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Whyyyyyyyy", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 12:47:37", "sender": "🇬🇧Mr.George", "role": "office", "label": "NONE", "text": "k", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 8 }, { "case_id": "REQ-0087", "type": "request", "categories": [ "permission_request" ], "group_id": "1003427576151", "group_title": "🎀 758 DANIELA RAMIREZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "DANIELA RAMIREZ", "trigger_text": "Or can I get there early?", "trigger_sender": "Daniela Ramirez", "opened_at": "2026-04-10 11:01:51", "last_at": "2026-04-10 16:52:42", "last_signal_at": "2026-04-10 11:01:51", "resolved_at": null, "status": "stale", "duration_hours": 5.85, "message_count": 21, "signal_count": 1, "participants": [ "Daniela Ramirez", "Eric Foreman", "Patrick Jane", "🇬🇧Mr.George" ], "timeline": [ { "timestamp": "2026-04-10 11:01:51", "sender": "Daniela Ramirez", "role": "driver", "label": "DRIVER_REQUEST", "text": "Or can I get there early?", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-10 11:02:21", "sender": "Eric Foreman", "role": "dispatch", "label": "NONE", "text": "oh thank you for letting me know", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:40:27", "sender": "Patrick Jane", "role": "dispatch", "label": "NONE", "text": "Good morning Daniela", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:40:29", "sender": "Patrick Jane", "role": "dispatch", "label": "NONE", "text": "how r u today?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:40:35", "sender": "Patrick Jane", "role": "dispatch", "label": "NONE", "text": "they will load u once u get there", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:40:39", "sender": "Patrick Jane", "role": "dispatch", "label": "NONE", "text": "let's get there asap pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:40:45", "sender": "Patrick Jane", "role": "dispatch", "label": "NONE", "text": "there will be long que", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:40:56", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Good morning good good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 11:41:03", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Ok I will start rolling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 12:45:48", "sender": "🇬🇧Mr.George", "role": "office", "label": "NONE", "text": "Status: rolling to PU 4 miles away ETA 10min", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-10 13:01:36", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Arrived", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 13:01:40", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Checked in", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 13:02:38", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "They will let me know what door to go to here in a bit", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 13:35:28", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Door 24", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 14:01:15", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Getting loaded", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 14:51:36", "sender": "🇬🇧Mr.George", "role": "office", "label": "NONE", "text": "cool", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 14:51:43", "sender": "🇬🇧Mr.George", "role": "office", "label": "NONE", "text": "let us know once loaded", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 15:14:21", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Loaded", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 15:44:48", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Second page the same", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 15:45:18", "sender": "🇬🇧Mr.George", "role": "office", "label": "NONE", "text": "copy lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 16:52:42", "sender": "🇬🇧Mr.George", "role": "office", "label": "NONE", "text": "Load# 36250412 - has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0086", "type": "request", "categories": [ "pay_request" ], "group_id": "1002560188081", "group_title": "📷 972 OLEKSII ZADOROZHNYI (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "OLEKSII ZADOROZHNYI", "trigger_text": "Активируйте карту пожалуйста", "trigger_sender": "Oleksii Zadorozhnyi", "opened_at": "2026-04-10 03:14:21", "last_at": "2026-04-10 03:14:29", "last_signal_at": "2026-04-10 03:14:21", "resolved_at": null, "status": "stale", "duration_hours": 0.0, "message_count": 3, "signal_count": 1, "participants": [ "Oleksii Zadorozhnyi", "Thomas Brown", "Martin" ], "timeline": [ { "timestamp": "2026-04-10 03:14:21", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "DRIVER_REQUEST", "text": "Активируйте карту пожалуйста", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-10 03:14:28", "sender": "Thomas Brown", "role": "office", "label": "NONE", "text": "@martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 03:14:29", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0085", "type": "request", "categories": [ "eld_request" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "Need time", "trigger_sender": "mario santos", "opened_at": "2026-04-10 02:52:32", "last_at": "2026-04-10 04:33:54", "last_signal_at": "2026-04-10 02:52:32", "resolved_at": "2026-04-10 04:33:54", "status": "resolved", "duration_hours": 1.69, "message_count": 6, "signal_count": 1, "participants": [ "mario santos", "Sarah Smith", "Martin" ], "timeline": [ { "timestamp": "2026-04-10 02:52:32", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need time", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-10 02:52:37", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "@RioDogg", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 03:40:54", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Turn on fuel card", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 03:41:08", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 04:01:01", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Stopping for fuel and food", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 04:33:54", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Rolling now", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0084", "type": "request", "categories": [ "pay_request" ], "group_id": "1003751791410", "group_title": "🎀 1052 CANDICE BREWER (COMPANY DRIVER) ROBERTSON TRUCK", "driver": "CANDICE BREWER", "trigger_text": "Can you activate my fuel card", "trigger_sender": "Candice Brewer", "opened_at": "2026-04-10 01:51:34", "last_at": "2026-04-10 05:24:45", "last_signal_at": "2026-04-10 01:51:34", "resolved_at": null, "status": "stale", "duration_hours": 3.55, "message_count": 10, "signal_count": 1, "participants": [ "Candice Brewer", "Samuel ⛟", "Miller August", "Theo Fletcher" ], "timeline": [ { "timestamp": "2026-04-10 01:51:34", "sender": "Candice Brewer", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you activate my fuel card", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-10 01:51:44", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "@miller_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 01:51:46", "sender": "Miller August", "role": "office", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 01:51:58", "sender": "Miller August", "role": "office", "label": "NONE", "text": "done", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 01:52:03", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "Thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 03:01:30", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "Load 1055394 Status rolling Location I-90, Fremont, OH 43420 74 miles left to DEL", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-10 05:05:42", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "The place is closed they don’t open till 8", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 05:07:56", "sender": "Theo Fletcher", "role": "office", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 05:08:57", "sender": "Theo Fletcher", "role": "office", "label": "NONE", "text": "Yes it is", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 05:24:45", "sender": "Theo Fletcher", "role": "office", "label": "NONE", "text": "Load Update – # 1055394 Status: Stopped Current Location: Premier Trailer Leasing - Cleveland, OH, 6899 Grant Ave, Cleveland, OH 44105 NOTE: ON site at the receiver", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0083", "type": "request", "categories": [ "info_request" ], "group_id": "1002782021066", "group_title": "🟡 🎀 807 JENNIFER GARRETT-GROSSARTH (COMPANY DRIVER) - BUCKEYE TRUCKS LLC", "driver": "JENNIFER GARRETT-GROSSARTH", "trigger_text": "Near Miami or Port Saint Lucie and if Miami how do I get home", "trigger_sender": "Jennifer Garrett", "opened_at": "2026-04-09 20:41:44", "last_at": "2026-04-09 20:59:47", "last_signal_at": "2026-04-09 20:41:44", "resolved_at": null, "status": "stale", "duration_hours": 0.3, "message_count": 11, "signal_count": 1, "participants": [ "Jennifer Garrett", "Fredo", "Ali", "Malcolm" ], "timeline": [ { "timestamp": "2026-04-09 20:41:44", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Near Miami or Port Saint Lucie and if Miami how do I get home", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-04-09 20:42:02", "sender": "Fredo", "role": "office", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 20:49:02", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "1601 SE ocean lane Port Saint Lucie Florida 34983", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 20:52:31", "sender": "Fredo", "role": "office", "label": "NONE", "text": "that truck stop in 9 miles from driver's home, let us know once you get there Jennifer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 20:52:46", "sender": "Fredo", "role": "office", "label": "NONE", "text": "for 10 days", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 20:55:40", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Do you want me to disconnect from trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 20:56:00", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@fredosamsara", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 20:56:53", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 20:57:13", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 20:59:09", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "called and explained", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 20:59:47", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "he will put padlock to trailer and leave the key as well as BOL to document box and send us pic", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0082", "type": "request", "categories": [ "pay_request" ], "group_id": "1003865384525", "group_title": "817T TARSIS NDAYISHIMIYE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": null, "trigger_text": "Activate my card", "trigger_sender": "Tarsis Ndayishimiye", "opened_at": "2026-04-09 20:06:25", "last_at": "2026-04-10 19:00:40", "last_signal_at": "2026-04-10 15:53:00", "resolved_at": null, "status": "stale", "duration_hours": 22.9, "message_count": 16, "signal_count": 2, "participants": [ "Tarsis Ndayishimiye", "Marcus", "Dale", "Choyxona №1", "Kevin ⛟", "Fuel Department", "Dustin W" ], "timeline": [ { "timestamp": "2026-04-09 20:06:25", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Activate my card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-09 20:06:32", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep2", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 20:09:07", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Where are they?", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-09 20:11:18", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Am at the pump please", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 20:12:01", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "@dale_fuel @Fuel_dep2 @miller_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 20:13:20", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 20:13:31", "sender": "Dale", "role": "dispatch", "label": "NONE", "text": "done", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 22:58:27", "sender": "Choyxona №1", "role": "dispatch", "label": "NONE", "text": "817T TARSIS NDAYISHIMIYE Hello sir check your eld connection please", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 02:05:27", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "Update for load # 391272 Status Rolling Loc: 6890 Hidden Creek Loop, Galena, OH 43021 Miles left: 884", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-10 15:53:00", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Activate my card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-10 15:53:30", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep2", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 15:54:47", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 17:34:20", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "Update for the load # 391272 Status : Rolling Current location : Dingman Township, PA, 18377 Miles left : 377", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-10 18:15:57", "sender": "Dustin W", "role": "dispatch", "label": "NONE", "text": "Called will Send PTI video once driver stop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 19:00:28", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #222 Amount: For a Full Tank Address: 400 Haynes Street Sturbridge Sturbridge , MA 01566 Interstate: I-84, Exit 3 Distance: 103 miles Map link: https://www.googl", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-10 19:00:40", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Tarsis lets refuel at this pilot brother", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0081", "type": "request", "categories": [ "info_request" ], "group_id": "1003751791410", "group_title": "🎀 1052 CANDICE BREWER (COMPANY DRIVER) ROBERTSON TRUCK", "driver": "CANDICE BREWER", "trigger_text": "I need a trailer number", "trigger_sender": "Candice Brewer", "opened_at": "2026-04-09 19:59:23", "last_at": "2026-04-10 01:19:56", "last_signal_at": "2026-04-09 19:59:23", "resolved_at": null, "status": "stale", "duration_hours": 5.34, "message_count": 22, "signal_count": 1, "participants": [ "Candice Brewer", "cαmíllα", "Levi Cole", "Samuel ⛟", "Sam PTI", "Miller August" ], "timeline": [ { "timestamp": "2026-04-09 19:59:23", "sender": "Candice Brewer", "role": "driver", "label": "DRIVER_REQUEST", "text": "I need a trailer number", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-09 20:03:55", "sender": "cαmíllα", "role": "dispatch", "label": "NONE", "text": "use those trailer numbers", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 20:10:33", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "What is the name of the broker", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-09 20:10:52", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "trident", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 20:11:00", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "Thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 20:28:30", "sender": "cαmíllα", "role": "dispatch", "label": "NONE", "text": "all good Candice ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 21:02:20", "sender": "cαmíllα", "role": "dispatch", "label": "NONE", "text": "Candice did u get trailer ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 21:14:22", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 21:20:25", "sender": "cαmíllα", "role": "dispatch", "label": "NONE", "text": "@samuel_lrb check asap", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 21:21:13", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "working on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 21:21:47", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "Candice hope you doing well", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 21:22:16", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "please send pictures of the trailer if you get it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 21:26:49", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "callng", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 21:27:30", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "no response", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 21:27:36", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "any news?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 21:33:17", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "@Ethan_td @Sam_fleeet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 21:51:39", "sender": "Sam PTI", "role": "dispatch", "label": "NONE", "text": "looks good thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 21:54:00", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "🚚 Load# 1055394 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-10 00:32:16", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "Load 1055394 Status rolling Location US-24, Antwerp, OH 45813 179 miles left to DEL", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-10 01:18:17", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "I passed my fuel stop is there another location on my route", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 01:19:48", "sender": "Miller August", "role": "office", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #012 Amount: For a Full Tank Address: 3430 Libbey Road Perrysburg , OH 43551 Interstate: I-80/90, Exit 71 Distance: 32 miles Map link: https://www.google.com/map", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-10 01:19:56", "sender": "Miller August", "role": "office", "label": "NONE", "text": "Candice dont miss this one", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0080", "type": "request", "categories": [ "home_time" ], "group_id": "1002782021066", "group_title": "🟡 🎀 807 JENNIFER GARRETT-GROSSARTH (COMPANY DRIVER) - BUCKEYE TRUCKS LLC", "driver": "JENNIFER GARRETT-GROSSARTH", "trigger_text": "Nothing to check I’m here no one said I was coming late I’m now day 3 into my hometime It’s all good that’s life", "trigger_sender": "Jennifer Garrett", "opened_at": "2026-04-09 19:53:32", "last_at": "2026-04-09 20:40:54", "last_signal_at": "2026-04-09 20:23:33", "resolved_at": null, "status": "stale", "duration_hours": 0.79, "message_count": 23, "signal_count": 2, "participants": [ "Jennifer Garrett", "Mark", "Ali", "Fredo" ], "timeline": [ { "timestamp": "2026-04-09 19:53:32", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Nothing to check I’m here no one said I was coming late I’m now day 3 into my hometime It’s all good that’s life", "signals": [ "request:home_time", "negation" ], "is_resolution": false }, { "timestamp": "2026-04-09 20:00:51", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Ok that’s all fine and well but I’m getting on a boat in a few days so if this cannot get scheduled for tomorrow it will have to wait until the 19th when I return", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 20:14:59", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "Hopefully they will get us appt for tmrw or saturday", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 20:15:08", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "when you are leaving ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 20:20:27", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Saturday", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 20:20:48", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "And the 10th is my birthday", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 20:21:07", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "what time on saturday you leaving?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 20:21:45", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "My house at 0500 depart at 1000", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 20:22:13", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "ok lets hope they will schedule it for tmrw", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 20:23:33", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Boss I probably should have not taken this load I’ll have to be more cautious next home time", "signals": [ "request:home_time" ], "is_resolution": false }, { "timestamp": "2026-04-09 20:24:11", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "yes , we didnt know that you would have DOT inspection and problem with the tire", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 20:35:39", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Jennifer the appt changed to 04/14", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 20:35:53", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "you can park truck and trailer and safe parking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 20:36:05", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@fredosamsara @safety_wade can we find safe parking pls ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 20:38:10", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "I’m not here on the 14th", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 20:38:12", "sender": "Fredo", "role": "office", "label": "NONE", "text": "yes we are checking now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 20:38:28", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "I’m out of country", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 20:38:48", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "so that's why you need to park truck and trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 20:38:57", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "at safe place", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 20:39:16", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "the safety team send location ther are checking nopw", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 20:40:07", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "and don't forget to put the padlock for trl", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 20:40:23", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Ok but I live in Port Saint Lucie not Miami", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 20:40:54", "sender": "Fredo", "role": "office", "label": "NONE", "text": "you need parking nearby? and how many days you need parking ?", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0079", "type": "request", "categories": [ "contact_request" ], "group_id": "1003850984050", "group_title": "🎀 841 TOUSSAINT MARIE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "TOUSSAINT MARIE", "trigger_text": "Call me please", "trigger_sender": "Marie Guetching Toussaint Altidor", "opened_at": "2026-04-09 19:38:09", "last_at": "2026-04-09 22:18:16", "last_signal_at": "2026-04-09 19:38:09", "resolved_at": null, "status": "stale", "duration_hours": 2.67, "message_count": 24, "signal_count": 1, "participants": [ "Marie Guetching Toussaint Altidor", "Zach Murphey", "Amir", "Stanley" ], "timeline": [ { "timestamp": "2026-04-09 19:38:09", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call me please", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-09 19:38:58", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 19:39:44", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "talked. Explained", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 19:43:16", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "i tried to see if there is close Truck stop, but everything is \"distant\" Any closest parking you can find, will work", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 19:44:05", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Yeah there’s no nearby", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 19:44:20", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "2601 US-130, Cinnaminson, NJ 08077", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 19:44:21", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "There are so far", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 19:44:30", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "i have this Pilot as closest", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 19:44:33", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "idk if this will work for you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 19:44:54", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "I will check", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 19:44:58", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "okey", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 21:15:46", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "All parking are reserved, I have to pay for it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 21:16:33", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "@stanleysamsara @Adam_Fleet please advise", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 21:16:44", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 21:16:46", "sender": "Stanley", "role": "office", "label": "NONE", "text": "yes pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 21:17:14", "sender": "Stanley", "role": "office", "label": "NONE", "text": "we will refund you if you send us receipt from parking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 21:17:40", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Copy that", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 21:21:17", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "@JORDAN_ACC @Fel1x_acc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 21:47:05", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "Sorry ma'am Tried to find anything for today so we ready tomorrow, but nothin good left :(", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 21:47:08", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "we got ready too late", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 21:47:20", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "i will have more options tomorrow, will see what we'll be able to do", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 22:06:18", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "I hope it’s gonna be in the morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 22:07:06", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "I will be ready early", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 22:18:16", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "We never know ma am. Market is not that positive after Easter :(", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0078", "type": "request", "categories": [ "appointment_request" ], "group_id": "1002782021066", "group_title": "🟡 🎀 807 JENNIFER GARRETT-GROSSARTH (COMPANY DRIVER) - BUCKEYE TRUCKS LLC", "driver": "JENNIFER GARRETT-GROSSARTH", "trigger_text": "called and talked with broker : he said that we need to try to check in , if they won't unload us today we will reschedule the appt cuze we are getting late about 3 hours", "trigger_sender": "Ali", "opened_at": "2026-04-09 18:00:07", "last_at": "2026-04-09 19:47:41", "last_signal_at": "2026-04-09 18:00:07", "resolved_at": null, "status": "stale", "duration_hours": 1.79, "message_count": 12, "signal_count": 1, "participants": [ "Ali", "Jennifer Garrett", "Malcolm" ], "timeline": [ { "timestamp": "2026-04-09 18:00:07", "sender": "Ali", "role": "staff_relay", "label": "DRIVER_REQUEST", "text": "called and talked with broker : he said that we need to try to check in , if they won't unload us today we will reschedule the appt cuze we are getting late about 3 hours", "signals": [ "issue:detention", "request:appointment_request", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-04-09 18:00:31", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "just try to check in", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 19:15:20", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "25 miles", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 19:15:33", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 19:38:58", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Arrived", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 19:39:09", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "got it let's try to check in", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 19:39:12", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Begging for them to stop load me", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 19:46:17", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "No can do", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 19:46:37", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "so should we wait till tmrw?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 19:46:39", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "what they said", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 19:47:04", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "They didn’t accept the load they said no no me told them I was coming late", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 19:47:41", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0077", "type": "request", "categories": [ "permission_request" ], "group_id": "1002478861124", "group_title": "913 GREGORY PIERRE (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "GREGORY PIERRE", "trigger_text": "Please let me know when should I departure", "trigger_sender": "Gregory Pierre", "opened_at": "2026-04-09 17:19:39", "last_at": "2026-04-10 18:12:17", "last_signal_at": "2026-04-10 13:12:01", "resolved_at": null, "status": "stale", "duration_hours": 24.88, "message_count": 28, "signal_count": 2, "participants": [ "Gregory Pierre", "Sam W", "Max J", "Fuel Department", "Sarah Smith" ], "timeline": [ { "timestamp": "2026-04-09 17:19:39", "sender": "Gregory Pierre", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please let me know when should I departure", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-09 17:20:00", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "No seal number", "signals": [ "report:seal_missing" ], "is_resolution": false }, { "timestamp": "2026-04-09 17:24:02", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "Checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 17:25:08", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "LOAD# 549809280 Picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-09 19:58:56", "sender": "Max J", "role": "dispatch", "label": "NONE", "text": "LOAD# 548858892 Note: LIVE LOAD PU# 321352429 / 2225436308918227 PU-time: 4/10 ASAP 1130 am PU-address: P&G (LIMA, OH) 840 North Thayer Rd LIMA, OH 45801 —————————————————— Not", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-09 19:59:00", "sender": "Max J", "role": "dispatch", "label": "NONE", "text": "load for tomorrow", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 19:59:27", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Thank you Brother confirm", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 19:59:41", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "I will do Brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 19:59:42", "sender": "Max J", "role": "dispatch", "label": "NONE", "text": "sending Weekend load as well", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 19:59:53", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Please and thank you Brother", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-09 20:03:01", "sender": "Max J", "role": "dispatch", "label": "NONE", "text": "LOAD# 549721698 Note: LIVE LOAD PU# 03-448526; 31220852 / 31220852 PU-time: 4/11 4 p.m PU-address: Irving Consumer products 1897 Allen Rd Macon, GA 31216 —————————————————— Note", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-09 20:03:22", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Thank you Brother confirm 💥💥", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 20:03:38", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "I will get it as well ✊🏻✊🏻", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 21:50:04", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #289 Amount: For a Full Tank Address: 3001 Milwaukee Road Beloit , WI 53511 Interstate: I-43/90/WI 81, Exit 185A Distance: 103 miles Map link: https://www.google", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-09 21:50:10", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "@Gregpierre lets refuel at this pilot brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 23:15:46", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "Update for the load # 549809280 Current location: 817 Tony Dr, Madison, WI 53704 Status: rolling Miles: 433", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-10 13:12:01", "sender": "Gregory Pierre", "role": "driver", "label": "DRIVER_REQUEST", "text": "All good now please let me know when should I departure", "signals": [ "request:permission_request", "negation" ], "is_resolution": false }, { "timestamp": "2026-04-10 13:12:10", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "Checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 13:13:17", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "LOAD# 549809280 Completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-10 13:22:14", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Heading to next PU", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 13:22:22", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "safe trip", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 13:22:51", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Great", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 14:42:32", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "@Gregpierre Please let us know once you check in", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 14:42:43", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Sure i will do", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 15:11:14", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Yes i did", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 15:11:24", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "Thanks sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 15:45:35", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Im at the dock and waiting for a phone call when the trailer is ready but not an estimate provide yet by the office", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 18:12:17", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "Loaded?", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0076", "type": "request", "categories": [ "home_time" ], "group_id": "1002560188081", "group_title": "📷 972 OLEKSII ZADOROZHNYI (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "OLEKSII ZADOROZHNYI", "trigger_text": "Good morning. Я завтра планирую оставить трак в офисе и пойти на неделю в отпуск попрошу на ярде не закрывать моё авто и оставить к нему доступ . Спасибо", "trigger_sender": "Oleksii Zadorozhnyi", "opened_at": "2026-04-09 16:55:28", "last_at": "2026-04-09 17:34:12", "last_signal_at": "2026-04-09 16:55:28", "resolved_at": null, "status": "stale", "duration_hours": 0.65, "message_count": 6, "signal_count": 1, "participants": [ "Oleksii Zadorozhnyi", "Dexter Parker", "ᴋᴇɴᴢᴏ" ], "timeline": [ { "timestamp": "2026-04-09 16:55:28", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good morning. Я завтра планирую оставить трак в офисе и пойти на неделю в отпуск попрошу на ярде не закрывать моё авто и оставить к нему доступ . Спасибо", "signals": [ "request:home_time" ], "is_resolution": false }, { "timestamp": "2026-04-09 16:58:10", "sender": "Dexter Parker", "role": "office", "label": "NONE", "text": "@Kenzo_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 16:59:13", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "Zavtra kogda budete v office, pogovorim ob etom brat", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 16:59:26", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "mi ne mojem livnut yard otkritim", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 16:59:56", "sender": "Dexter Parker", "role": "office", "label": "NONE", "text": "@Jacob_safety @Mark_Strongg @Drivers_Relationship", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 17:34:12", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "NONE", "text": "Я за то чтобы ее не закрыли другим авто и потом искали решение, как освободить", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0075", "type": "request", "categories": [ "pay_request" ], "group_id": "1003518478280", "group_title": "🎀 879 VERONICA LOPEZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "VERONICA LOPEZ", "trigger_text": "Benjamin I'm at the fuel pump can you please activate my fuel card?", "trigger_sender": "Veronica Lopez", "opened_at": "2026-04-09 14:10:15", "last_at": "2026-04-09 14:11:56", "last_signal_at": "2026-04-09 14:10:15", "resolved_at": "2026-04-09 14:11:56", "status": "resolved", "duration_hours": 0.03, "message_count": 4, "signal_count": 1, "participants": [ "Veronica Lopez", "Fuel Department" ], "timeline": [ { "timestamp": "2026-04-09 14:10:15", "sender": "Veronica Lopez", "role": "driver", "label": "DRIVER_REQUEST", "text": "Benjamin I'm at the fuel pump can you please activate my fuel card?", "signals": [ "request:pay_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-09 14:10:46", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 14:10:55", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 14:11:56", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "card is active pls get 50 gallons", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0074", "type": "request", "categories": [ "permission_request" ], "group_id": "1002782021066", "group_title": "🟡 🎀 807 JENNIFER GARRETT-GROSSARTH (COMPANY DRIVER) - BUCKEYE TRUCKS LLC", "driver": "JENNIFER GARRETT-GROSSARTH", "trigger_text": "Good morning may I please have more hours", "trigger_sender": "Jennifer Garrett", "opened_at": "2026-04-09 13:31:25", "last_at": "2026-04-10 01:00:39", "last_signal_at": "2026-04-09 21:37:40", "resolved_at": null, "status": "stale", "duration_hours": 11.49, "message_count": 16, "signal_count": 2, "participants": [ "Jennifer Garrett", "Ryan Clark", "Scott", "Ali", "Fredo", "Nolan Hunt" ], "timeline": [ { "timestamp": "2026-04-09 13:31:25", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good morning may I please have more hours", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-09 13:31:34", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 21:37:40", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "May I have a couple more hours", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-09 21:37:49", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 23:37:52", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Boss I’m 10 min from parking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 23:38:05", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Is there a code I neeneedd to", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-09 23:38:15", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "For entry", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 23:38:56", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@fredosamsara", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 23:39:13", "sender": "Fredo", "role": "office", "label": "NONE", "text": "one moment", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 23:44:51", "sender": "Fredo", "role": "office", "label": "NONE", "text": "website didnt give me any code for the gate Jennifer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 00:24:05", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 00:52:42", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Boss there’s a down pour I will video truck in the morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 00:53:23", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Plus the inside is a little distorted", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 00:55:02", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "do u mean load shifted?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 01:00:27", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "No the inside of my cab is messy right now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 01:00:39", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Load is good", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0073", "type": "request", "categories": [ "permission_request" ], "group_id": "1003518478280", "group_title": "🎀 879 VERONICA LOPEZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "VERONICA LOPEZ", "trigger_text": "There are better trailers in the yard...can I get a better one", "trigger_sender": "Veronica Lopez", "opened_at": "2026-04-09 13:26:47", "last_at": "2026-04-09 18:23:45", "last_signal_at": "2026-04-09 13:26:47", "resolved_at": null, "status": "stale", "duration_hours": 4.95, "message_count": 61, "signal_count": 1, "participants": [ "Veronica Lopez", "Mason", "Benjamin", "Joe", "Fuel Department", "Leo", "🇬🇧Mr.George", "Sam PTI" ], "timeline": [ { "timestamp": "2026-04-09 13:26:47", "sender": "Veronica Lopez", "role": "driver", "label": "DRIVER_REQUEST", "text": "There are better trailers in the yard...can I get a better one", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-09 13:33:40", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Connected", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 14:01:57", "sender": "Mason", "role": "dispatch", "label": "NONE", "text": "@benjam11n", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 14:02:34", "sender": "Mason", "role": "dispatch", "label": "NONE", "text": "@Brody_TD", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 14:03:13", "sender": "Benjamin", "role": "dispatch", "label": "NONE", "text": "all of them have drivers or trailers with issue", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 14:12:05", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "You got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 14:14:20", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 14:14:28", "sender": "Joe", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep2 can you help", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 14:15:53", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "it is your birthday", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 14:16:11", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "I entered and it didn't work", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 14:16:32", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "12081973", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 14:16:41", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 14:18:46", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Ok..delete it now...my DOB ..tY", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 14:19:32", "sender": "Leo", "role": "dispatch", "label": "NONE", "text": "HT367556 hooked @joseph1_fleet @Tyler_fleet @Sam_fleeet @Jordan_flee", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 14:20:08", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Fuel Department delete my DOB from the group chat", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 14:20:16", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 14:21:03", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "i couldn't text to your pm sorry for it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 14:29:21", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "It's ok...is for my safety and social security", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 15:46:44", "sender": "Joe", "role": "dispatch", "label": "NONE", "text": "Load# 3125123 Note: Live loading 🔘PICK UP: 04/09 13:00 CDT Batory Foods 24860 West Design Road Wilmington, IL 60481 PU# 58805019 - SO1707125//SO1708466; 417857/418756 —————————————————— Note: Live", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-09 15:46:49", "sender": "Joe", "role": "dispatch", "label": "NONE", "text": "Veronica please confirm", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 15:53:57", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "I got it...ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 16:25:17", "sender": "🇬🇧Mr.George", "role": "office", "label": "NONE", "text": "per GPS arriving PU in 5min", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 17:01:19", "sender": "Sam PTI", "role": "dispatch", "label": "NONE", "text": "Veronica good day ma'am can you send us pti video for pu trl", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 17:02:31", "sender": "Sam PTI", "role": "dispatch", "label": "NONE", "text": "327 + tr # 9237 Picked up by: VERONICA LOPEZ Location: Joliet, IL Time: 04/09 Condition: no video Docs:", "signals": [ "template:yard_move" ], "is_resolution": false }, { "timestamp": "2026-04-09 17:03:26", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 17:25:49", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Do you also need PTI tractor video?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 17:26:02", "sender": "🇬🇧Mr.George", "role": "office", "label": "NONE", "text": "@Sam_fleeet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 17:41:05", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "My phone memory is full..it won't allow me to record or make videos", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 17:44:29", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "The trl looks kind of old I would rather have a better trl if it is possible", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 17:52:38", "sender": "Joe", "role": "dispatch", "label": "NONE", "text": "for now we will have to keep this trailer, we do drop/hook loads I hope we will get better trailer while doing that kind of loads", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 17:53:37", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "My phone storage is full", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 17:53:53", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "I can't make more videos", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 17:57:33", "sender": "Joe", "role": "dispatch", "label": "NONE", "text": "can you do something, because PTI videos are really important here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 17:58:03", "sender": "Joe", "role": "dispatch", "label": "NONE", "text": "loaded now?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 17:59:18", "sender": "🇬🇧Mr.George", "role": "office", "label": "NONE", "text": "looks good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 17:59:32", "sender": "🇬🇧Mr.George", "role": "office", "label": "NONE", "text": "once loaded pls send a photo of a load and seal picture", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 18:03:55", "sender": "🇬🇧Mr.George", "role": "office", "label": "NONE", "text": "Do you have a padlock?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 18:04:56", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "No", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 18:05:27", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "No padlock ...but I can buy me one", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 18:23:45", "sender": "Veronica Lopez", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 21 }, { "case_id": "REQ-0072", "type": "request", "categories": [ "pay_request" ], "group_id": "1003704445630", "group_title": "🎀 806 TASHIKA POMPEY (COMPNAY DRIVER) ROBERTSON TRUCKS", "driver": "TASHIKA POMPEY", "trigger_text": "Get my money right thanks in advance", "trigger_sender": "Tashika Pompey", "opened_at": "2026-04-09 12:23:09", "last_at": "2026-04-10 09:56:49", "last_signal_at": "2026-04-10 04:18:26", "resolved_at": null, "status": "stale", "duration_hours": 21.56, "message_count": 45, "signal_count": 2, "participants": [ "Tashika Pompey", "Sayeed Adam", "Andrew", "Wayne Parker", "Martin", "Roy Grey", "Fuel Department" ], "timeline": [ { "timestamp": "2026-04-09 12:23:09", "sender": "Tashika Pompey", "role": "driver", "label": "DRIVER_REQUEST", "text": "Get my money right thanks in advance", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-09 12:23:28", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "Theirs. No seal", "signals": [ "report:seal_missing" ], "is_resolution": false }, { "timestamp": "2026-04-09 12:23:45", "sender": "Sayeed Adam", "role": "office", "label": "NONE", "text": "Tashika can you please provide the rest goods picture", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 12:24:31", "sender": "Sayeed Adam", "role": "office", "label": "NONE", "text": "Load: 2290606 - 1st delivery address has been completed heading to second DEL address.", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-09 12:25:44", "sender": "Sayeed Adam", "role": "office", "label": "NONE", "text": "broker updated", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 13:14:30", "sender": "Sayeed Adam", "role": "office", "label": "NONE", "text": "Load# 2290606 C / L : I-81, Mechanicsburg, PA 17050 Status: Rolling 105 miles left", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-09 15:12:20", "sender": "Sayeed Adam", "role": "office", "label": "NONE", "text": "per GPS a mile left to the receiver", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 15:21:27", "sender": "Sayeed Adam", "role": "office", "label": "NONE", "text": "Tashika did you check in already? all good ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 15:40:13", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "Truck break light out", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 15:40:47", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "On driver side sent video of quick pti", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 15:40:59", "sender": "Sayeed Adam", "role": "office", "label": "NONE", "text": "@Andrew_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 15:41:12", "sender": "Sayeed Adam", "role": "office", "label": "NONE", "text": "Lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 15:41:20", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "need a picture pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 15:42:55", "sender": "Sayeed Adam", "role": "office", "label": "NONE", "text": "Load: 2290606 has been completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-09 15:52:14", "sender": "Sayeed Adam", "role": "office", "label": "NONE", "text": "broker updated", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 16:11:28", "sender": "Sayeed Adam", "role": "office", "label": "NONE", "text": "@Sam_fleeet @Jordan_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 16:11:35", "sender": "Sayeed Adam", "role": "office", "label": "NONE", "text": "@Andrew_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 16:27:01", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 16:56:24", "sender": "Wayne Parker", "role": "dispatch", "label": "NONE", "text": "Load: 37951 Note: Live loading PU-time: 04/09 16:00-18:00 PU-address: JOHNSTONE - PA 8000 QUARRY RD ALBURTIS PA 18011 ————————————————————— Note: Live unloading DEL-time: 04/10 07:30 DEL-address:", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-09 16:57:44", "sender": "Wayne Parker", "role": "dispatch", "label": "NONE", "text": "pls confirm", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 17:09:11", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "9883 Old US Highway 22, Breinigsville, PA 18031 https://maps.app.goo.gl/MhyzEsqWLEz6Xg6i8", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 17:09:23", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "you can come there for fixing the tail light on truck Tashika", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 17:10:55", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "after PU", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-09 17:51:04", "sender": "Sayeed Adam", "role": "office", "label": "NONE", "text": "#update rolling to the shipper 102 miles left", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-10 04:18:26", "sender": "Tashika Pompey", "role": "driver", "label": "DRIVER_REQUEST", "text": "Activate fuel card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-10 04:18:32", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 04:20:57", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "They. Don't have fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 04:21:40", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 ONE9 #290 Amount: For a 30 gallons Address: 31 Heather Lane Perryville , MD 21903 Interstate: I-95 & MD 222, Exit 93 Distance: 9 miles Map link: https://www.google.com/maps/search/?", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-10 04:21:42", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "here then", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 05:04:39", "sender": "Roy Grey", "role": "dispatch", "label": "NONE", "text": "Load # 37951 Current location: 1 Center Dr, North East, MD 21901 Status: Stopped 256 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-10 05:04:49", "sender": "Roy Grey", "role": "dispatch", "label": "NONE", "text": "ETA on time ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 05:30:36", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "Just got out of the shower can you please reactivate the car the fuel is back working", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 05:33:47", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "@martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 05:34:00", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "@Fuel_dep2", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 05:34:13", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 06:04:21", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #749 Amount: For a Full Tank Address: 24279 Rogers Clark Blvd Carmel Church , VA 22546 Interstate: I-95 Exit 104 Distance: 160 miles Map link: https://www.google.com/maps/s", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-10 06:04:31", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Tashika New address for a full tank", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 06:40:33", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "You need to find one on my route that is too far off of my route I'm not going to be late to my delivery so you need to find something on my route", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-10 08:49:01", "sender": "Roy Grey", "role": "dispatch", "label": "NONE", "text": "Load # 37951 Current location: I-95, Montclair, VA 22025 Status: Stopped 141 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-10 09:56:49", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "we check it and its on your way 50 miles left", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 5 }, { "case_id": "REQ-0071", "type": "request", "categories": [ "contact_request" ], "group_id": "1002664243768", "group_title": "🟢 📷 1012 LEROY ARRIAGA (Company Driver) - Buckeye Truck", "driver": "LEROY ARRIAGA", "trigger_text": "You’ll make this so hard I don’t need 3 or 4 people text me for shop just one", "trigger_sender": "Leroy Arriaga", "opened_at": "2026-04-08 10:50:05", "last_at": "2026-04-08 11:51:37", "last_signal_at": "2026-04-08 10:50:05", "resolved_at": null, "status": "stale", "duration_hours": 1.03, "message_count": 14, "signal_count": 1, "participants": [ "Leroy Arriaga", "Ryan Clark", "𝓓𝓪𝓿𝓲𝓭", "Scott" ], "timeline": [ { "timestamp": "2026-04-08 10:50:05", "sender": "Leroy Arriaga", "role": "driver", "label": "DRIVER_REQUEST", "text": "You’ll make this so hard I don’t need 3 or 4 people text me for shop just one", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-08 10:50:24", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "You’ll need to stop and think", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 10:50:41", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Everyone is a owner", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 10:50:58", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "I need someone to call me from fleet that it", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-08 10:51:52", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@david_fleet can u call him", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 10:57:08", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "trl address", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 10:57:39", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "for truck", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 10:57:49", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Thank you @david_fleet you’re a great help 🤝", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 10:58:58", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "ty 2 ma bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 11:10:42", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "🫡", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 11:25:17", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Getting u loaded", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 11:49:41", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Empty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 11:49:54", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 11:51:37", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Load# 549191732 Delivered", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0070", "type": "request", "categories": [ "info_request" ], "group_id": "1002664243768", "group_title": "🟢 📷 1012 LEROY ARRIAGA (Company Driver) - Buckeye Truck", "driver": "LEROY ARRIAGA", "trigger_text": "Send me address to tralior shop I need things done fixed to it Also I need truck stop it need to get fixed as well", "trigger_sender": "Leroy Arriaga", "opened_at": "2026-04-08 10:44:14", "last_at": "2026-04-08 10:44:14", "last_signal_at": "2026-04-08 10:44:14", "resolved_at": "2026-04-08 10:44:14", "status": "resolved", "duration_hours": 0.0, "message_count": 1, "signal_count": 1, "participants": [ "Leroy Arriaga" ], "timeline": [ { "timestamp": "2026-04-08 10:44:14", "sender": "Leroy Arriaga", "role": "driver", "label": "DRIVER_REQUEST", "text": "Send me address to tralior shop I need things done fixed to it Also I need truck stop it need to get fixed as well", "signals": [ "request:info_request" ], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0069", "type": "request", "categories": [ "eld_request" ], "group_id": "1003427576151", "group_title": "🎀 758 DANIELA RAMIREZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "DANIELA RAMIREZ", "trigger_text": "I need more time plz", "trigger_sender": "Daniela Ramirez", "opened_at": "2026-04-08 07:27:35", "last_at": "2026-04-08 08:07:11", "last_signal_at": "2026-04-08 07:27:35", "resolved_at": "2026-04-08 08:07:11", "status": "resolved", "duration_hours": 0.66, "message_count": 14, "signal_count": 1, "participants": [ "Daniela Ramirez", "Martin", "Eric Foreman" ], "timeline": [ { "timestamp": "2026-04-08 07:27:35", "sender": "Daniela Ramirez", "role": "driver", "label": "DRIVER_REQUEST", "text": "I need more time plz", "signals": [ "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-08 07:28:56", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "I need to deliver my load", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-08 07:29:16", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Can someone please assist me", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 07:32:48", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "????", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 07:33:23", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "@choyxona2023", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 07:35:04", "sender": "Eric Foreman", "role": "dispatch", "label": "NONE", "text": "Calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 07:35:21", "sender": "Eric Foreman", "role": "dispatch", "label": "NONE", "text": "@choyxona2023", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 07:44:30", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Any news", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 07:44:40", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "I’m going to stop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 07:45:07", "sender": "Eric Foreman", "role": "dispatch", "label": "NONE", "text": "Waiting for to get approve", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 07:45:19", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 08:05:47", "sender": "Eric Foreman", "role": "dispatch", "label": "NONE", "text": "Update for the load # 70939523 Status:  Current location:   miles away from receiver", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-08 08:06:44", "sender": "Eric Foreman", "role": "dispatch", "label": "NONE", "text": "Update for the load # 70939523 Status: stopped Current location: 2220 Locust St, Portage, IN 46368 70 miles away from receiver", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-08 08:07:11", "sender": "Eric Foreman", "role": "dispatch", "label": "NONE", "text": "Daniela you can start rolling now", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0068", "type": "request", "categories": [ "eld_request" ], "group_id": "1003894998914", "group_title": "🟢 🎀1271 BREANNA MORRIS (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "BREANNA MORRIS", "trigger_text": "Can yall fix my clock? I'm going to drive for a while, I'm going to stop eventually but right now I'm ready to drive since I'm awake. My ETA as of right now is sometime tomorrow afternoon", "trigger_sender": "Breanna Morris", "opened_at": "2026-04-08 03:06:42", "last_at": "2026-04-08 06:47:24", "last_signal_at": "2026-04-08 03:06:42", "resolved_at": null, "status": "stale", "duration_hours": 3.68, "message_count": 8, "signal_count": 1, "participants": [ "Breanna Morris", "Nolan Hunt" ], "timeline": [ { "timestamp": "2026-04-08 03:06:42", "sender": "Breanna Morris", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can yall fix my clock? I'm going to drive for a while, I'm going to stop eventually but right now I'm ready to drive since I'm awake. My ETA as of right now is sometime tomorrow afternoon", "signals": [ "request:eld_request" ], "is_resolution": false }, { "timestamp": "2026-04-08 03:06:52", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 03:07:36", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Load# 2279678 Rolling CL: 22506 Harmony Rd, Marengo, IL 60152, USA 846 miles left to the receiver", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-08 03:14:41", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 05:37:05", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Load# 2279678 Rolling CL: I-90, New Carlisle, IN 46552, USA 708 miles left to the receiver", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-08 05:38:05", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Im going to be stopping to sleep in the next 30-45 mins", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 05:38:52", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "copy keep us updated", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 06:47:24", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Stopping", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0067", "type": "request", "categories": [ "pay_request" ], "group_id": "1003865384525", "group_title": "817T TARSIS NDAYISHIMIYE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": null, "trigger_text": "Activate my card", "trigger_sender": "Tarsis Ndayishimiye", "opened_at": "2026-04-08 01:54:19", "last_at": "2026-04-08 06:01:26", "last_signal_at": "2026-04-08 01:54:19", "resolved_at": null, "status": "stale", "duration_hours": 4.12, "message_count": 7, "signal_count": 1, "participants": [ "Tarsis Ndayishimiye", "Kevin ⛟", "Miller August", "Roy Grey" ], "timeline": [ { "timestamp": "2026-04-08 01:54:19", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Activate my card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-08 01:54:39", "sender": "Kevin ⛟", "role": "unknown", "label": "NONE", "text": "@miller_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 01:56:32", "sender": "Miller August", "role": "unknown", "label": "NONE", "text": "done", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 05:35:46", "sender": "Roy Grey", "role": "dispatch", "label": "NONE", "text": "Load # 964726 Current location: 120 Pine Cone Dr, Canfield, OH 44406 Status: Rolling 307 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-08 05:35:56", "sender": "Roy Grey", "role": "dispatch", "label": "NONE", "text": "can you provide your ETA to DEL ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 05:54:49", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "11:00", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 06:01:26", "sender": "Roy Grey", "role": "dispatch", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0066", "type": "request", "categories": [ "contact_request" ], "group_id": "1003836137758", "group_title": "🎀 543 HELENE APOLLON (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "HELENE APOLLON", "trigger_text": "Also, if you can call the security guard on the yard it will be good", "trigger_sender": "Helene Helene", "opened_at": "2026-04-08 01:36:13", "last_at": "2026-04-08 04:54:11", "last_signal_at": "2026-04-08 01:36:13", "resolved_at": null, "status": "stale", "duration_hours": 3.3, "message_count": 12, "signal_count": 1, "participants": [ "Helene Helene", "Adam", "Samuel ⛟", "Omar Williams" ], "timeline": [ { "timestamp": "2026-04-08 01:36:13", "sender": "Helene Helene", "role": "driver", "label": "DRIVER_REQUEST", "text": "Also, if you can call the security guard on the yard it will be good", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-08 01:37:33", "sender": "Helene Helene", "role": "driver", "label": "NONE", "text": "Let me know if you find someone", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-08 01:44:13", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "they said there is one guy here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 01:44:21", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "he will try to help soon", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 01:46:43", "sender": "Helene Helene", "role": "driver", "label": "NONE", "text": "Yes, he also cannot do it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 02:03:03", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "any news now ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 02:03:05", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "@Heleneapollon", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 02:32:52", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "@choyxona2023", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 02:32:59", "sender": "Helene Helene", "role": "driver", "label": "NONE", "text": "I’m on my way to go", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 02:34:37", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "If you picked up trailer please send some pictures", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 02:40:24", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "Load#: 549396801 Rolling Location 702 FAIRVIEW ROAD Marshall, MN 56258 519 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-08 04:54:11", "sender": "Omar Williams", "role": "dispatch", "label": "NONE", "text": "Load # 549396801 Current location: 113 Evco Cir, DeForest, WI 53532 Status: Rolling 312 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0065", "type": "request", "categories": [ "permission_request" ], "group_id": "1002782021066", "group_title": "🟡 🎀 807 JENNIFER GARRETT-GROSSARTH (COMPANY DRIVER) - BUCKEYE TRUCKS LLC", "driver": "JENNIFER GARRETT-GROSSARTH", "trigger_text": "Good evening may I have more hours please", "trigger_sender": "Jennifer Garrett", "opened_at": "2026-04-08 00:25:01", "last_at": "2026-04-08 03:27:01", "last_signal_at": "2026-04-08 00:25:01", "resolved_at": null, "status": "stale", "duration_hours": 3.03, "message_count": 6, "signal_count": 1, "participants": [ "Jennifer Garrett", "Nolan Hunt", "Martin" ], "timeline": [ { "timestamp": "2026-04-08 00:25:01", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good evening may I have more hours please", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-08 00:25:08", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 00:27:05", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 02:59:22", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #208 Amount: For a Full Tank Address: 1475 Thornton Street Pacific , MO 63069 Interstate: I-44, Exit 257 (West), Exit 256 (East) Distance: 50 miles Map link: htt", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-08 02:59:32", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "Jennifer pls refuel from there it should be on your way", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 03:27:01", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Load# 0896729 Rolling CL: Agape House Hunger Line, 1095 N Service Rd W, St Clair, MO 63077, United States 1268 miles left to the receiver", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0064", "type": "request", "categories": [ "permission_request" ], "group_id": "1003836137758", "group_title": "🎀 543 HELENE APOLLON (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "HELENE APOLLON", "trigger_text": "Who should I call on telegram", "trigger_sender": "Helene Helene", "opened_at": "2026-04-07 21:14:59", "last_at": "2026-04-08 01:36:00", "last_signal_at": "2026-04-07 21:14:59", "resolved_at": null, "status": "stale", "duration_hours": 4.35, "message_count": 22, "signal_count": 1, "participants": [ "Helene Helene", "Samuel ⛟", "James Marlow", "Adam" ], "timeline": [ { "timestamp": "2026-04-07 21:14:59", "sender": "Helene Helene", "role": "driver", "label": "DRIVER_REQUEST", "text": "Who should I call on telegram", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-07 21:15:08", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "@choyxona2023", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 00:44:28", "sender": "James Marlow", "role": "dispatch", "label": "NONE", "text": "Driver is at the trailer yard can not hook up trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 00:44:38", "sender": "James Marlow", "role": "dispatch", "label": "NONE", "text": "Is there anybody to help ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 00:45:15", "sender": "James Marlow", "role": "dispatch", "label": "NONE", "text": "@Hardy_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 00:45:47", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "can you send the video of the problem ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 00:45:58", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "why can't you hook trailer up ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 00:46:03", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "@Heleneapollon", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 01:06:44", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "what is the problem ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 01:06:50", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "is trailer too low ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 01:06:53", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "@Heleneapollon", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 01:08:12", "sender": "Helene Helene", "role": "driver", "label": "NONE", "text": "Yes , also 🛞 spinning", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 01:09:01", "sender": "Helene Helene", "role": "driver", "label": "NONE", "text": "That’s why you see those wood 🪵 on the floor", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 01:24:54", "sender": "Helene Helene", "role": "driver", "label": "NONE", "text": "Please let me know his waiting", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-08 01:25:06", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "@Adam_Fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 01:28:02", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "have you turned on interaxle lock ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 01:28:09", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "it will help", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 01:28:35", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "@Heleneapollon", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 01:32:29", "sender": "Helene Helene", "role": "driver", "label": "NONE", "text": "I already do it. I already checked it.", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 01:33:38", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "let me check", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 01:35:35", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "i am checking if anyone at shop can help you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 01:36:00", "sender": "Helene Helene", "role": "driver", "label": "NONE", "text": "Thx", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0063", "type": "request", "categories": [ "info_request" ], "group_id": "1002566308621", "group_title": "📷 1002 ALTINOK EROL (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "ALTINOK EROL", "trigger_text": "Can you get layover from broker for waiting time", "trigger_sender": "Erol", "opened_at": "2026-04-07 20:11:20", "last_at": "2026-04-08 00:16:01", "last_signal_at": "2026-04-07 20:11:20", "resolved_at": null, "status": "stale", "duration_hours": 4.08, "message_count": 4, "signal_count": 1, "participants": [ "Erol", "Norman", "John Carter" ], "timeline": [ { "timestamp": "2026-04-07 20:11:20", "sender": "Erol", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you get layover from broker for waiting time", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-07 20:11:36", "sender": "Norman", "role": "office", "label": "NONE", "text": "yes of course sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 20:12:11", "sender": "Norman", "role": "office", "label": "NONE", "text": "we will request fee for you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-08 00:16:01", "sender": "John Carter", "role": "office", "label": "NONE", "text": "Load # 2115874 Status: Rolling Location: CPV Valley Energy, Middletown, NY 10940 1115 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0062", "type": "request", "categories": [ "load_request" ], "group_id": "1003894998914", "group_title": "🟢 🎀1271 BREANNA MORRIS (COMPANY DRIVER) - BUCKEYE TRUCK", "driver": "BREANNA MORRIS", "trigger_text": "Any update on a load for me?", "trigger_sender": "Breanna Morris", "opened_at": "2026-04-07 16:54:35", "last_at": "2026-04-07 22:28:57", "last_signal_at": "2026-04-07 16:54:35", "resolved_at": null, "status": "stale", "duration_hours": 5.57, "message_count": 136, "signal_count": 1, "participants": [ "Breanna Morris", "Malcolm", "Jack", "Ali", "Mason Safety", "Hardy", "Miller August" ], "timeline": [ { "timestamp": "2026-04-07 16:54:35", "sender": "Breanna Morris", "role": "driver", "label": "DRIVER_REQUEST", "text": "Any update on a load for me?", "signals": [ "request:load_request", "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-04-07 16:55:31", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "working on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 16:55:40", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Ok thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 18:06:43", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "Breanna pls go to this address to PU the empty trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 18:06:58", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 18:07:42", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "you can send your emty and loaded miles to this group when you put it in your garmin GPS", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 18:07:58", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Ok. I'll send in just a sec", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 18:15:22", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "40 miles to pick up trailer 536 to drop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 18:15:28", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Is this a preload?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 18:15:54", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 18:16:50", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "If not I need the address to pick up as well unless pick up is the tennessee address", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 18:16:57", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "empty trl bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 18:17:28", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Am I taking the empty all the way to Tennessee?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 18:18:22", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "i think yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 18:19:03", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "we will get load after taking trl", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 18:21:24", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "No I will get the load inside", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 18:24:44", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Oh ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 18:24:48", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Headed there now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 18:25:13", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "I'll let yall know when I arrive", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 18:53:17", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "I just sent off the photo of the vin", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 18:53:37", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "great", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 18:54:18", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "you did it exactly by the instruction ? by clicking the link ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 18:54:35", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "and taking the live photo not from your gallery ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 18:54:50", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 18:54:59", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "It wouldn't even let me select it from my gallery", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 18:55:07", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "perfect", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 18:55:13", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "just wanted to know that", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 18:57:33", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Weigh station", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 18:58:38", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "@Mason_Safety @aaronsafetyy", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 18:58:52", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 18:59:25", "sender": "Mason Safety", "role": "dispatch", "label": "NONE", "text": "pls let us know once u get inspection paper Breanna", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 19:01:21", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "I'm bobtail so I got bypassed", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 19:01:52", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@Mason_Safety", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 19:29:41", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "https://apps.apple.com/us/app/timestamp-camera-enterprise/id1297201432", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 19:30:33", "sender": "Jack", "role": "dispatch", "label": "NONE", "text": "pls install this app and take a picture of the trailer in this app coz when you do it in this app there will be a time stamp so broker does require to do so", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 19:31:45", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Ok im here now. I'll take it in a sec when I get out to hook up. Any specific part of the trailer or just the number/side?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 19:33:50", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "from all sides of trailer bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 19:34:09", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "once you hook up the trl send from all sidesa", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 19:34:20", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 22:28:57", "sender": "Breanna Morris", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 96 }, { "case_id": "REQ-0061", "type": "request", "categories": [ "fuel_request" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "Fuel stop please", "trigger_sender": "mario santos", "opened_at": "2026-04-07 00:15:28", "last_at": "2026-04-07 02:14:30", "last_signal_at": "2026-04-07 00:15:28", "resolved_at": null, "status": "stale", "duration_hours": 1.98, "message_count": 7, "signal_count": 1, "participants": [ "mario santos", "Sarah Smith", "Fuel Department" ], "timeline": [ { "timestamp": "2026-04-07 00:15:28", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "Fuel stop please", "signals": [ "request:fuel_request" ], "is_resolution": false }, { "timestamp": "2026-04-07 00:15:34", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 00:16:54", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "Load# 22673085 picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-07 00:22:24", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 00:22:44", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #255 Amount: For a Full Tank Address: 433 Old Gate Lane Milford , CT 06460 Interstate: I-95, Exit 40 Distance: 155 miles Map link: https://www.google.com/maps/se", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-07 00:22:51", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "@RioDogg let's refuel from here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 02:14:30", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "Update for the load # 22673085 Current location: 180 Saddle River Rd, Airmont, NY 10952 Status: rolling Miles: 169", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0060", "type": "request", "categories": [ "contact_request" ], "group_id": "1003836137758", "group_title": "🎀 543 HELENE APOLLON (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "HELENE APOLLON", "trigger_text": "Call me please", "trigger_sender": "Helene Helene", "opened_at": "2026-04-06 22:09:07", "last_at": "2026-04-07 21:14:31", "last_signal_at": "2026-04-07 20:41:42", "resolved_at": null, "status": "stale", "duration_hours": 23.09, "message_count": 17, "signal_count": 2, "participants": [ "Helene Helene", "Samuel ⛟", "Fuel Department", "Choyxona №1" ], "timeline": [ { "timestamp": "2026-04-06 22:09:07", "sender": "Helene Helene", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call me please", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-06 22:09:13", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 22:16:44", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "Load#: 549396801 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-06 22:17:16", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "driver will send load pictures later", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 22:26:29", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #029 Amount: For a Full Tank Address: 6900 Old U.S. 27 Fremont , IN 46737 Interstate: I-80/69, Exit 357 Distance: 46 miles Map link: https://www.google.com/maps/", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-06 22:26:32", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "6900 Old U.S. 27 Fremont , IN 46737", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 22:26:46", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "talked and we will refuel from here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 02:09:03", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "Load 549396801 Status rolling Location7078 N Old 27, Fremont, IN 46737 627 miles left to DEL", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-07 20:41:42", "sender": "Helene Helene", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call me on the camera I will show you", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-07 20:46:26", "sender": "Helene Helene", "role": "driver", "label": "NONE", "text": "Did you see the video?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 20:46:57", "sender": "Choyxona №1", "role": "dispatch", "label": "NONE", "text": "call us pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 20:59:45", "sender": "Helene Helene", "role": "driver", "label": "NONE", "text": "U not answer the call", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 21:06:35", "sender": "Helene Helene", "role": "driver", "label": "NONE", "text": "Guys please help me with this", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 21:07:02", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "@choyxona2023", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 21:10:50", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "please call to the phone number [phone]", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 21:12:44", "sender": "Helene Helene", "role": "driver", "label": "NONE", "text": "Thank you brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 21:14:31", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "you are welcome but maam can you call them via telegram", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0059", "type": "request", "categories": [ "contact_request" ], "group_id": "1003751791410", "group_title": "🎀 1052 CANDICE BREWER (COMPANY DRIVER) ROBERTSON TRUCK", "driver": "CANDICE BREWER", "trigger_text": "They will text me when they have a door available", "trigger_sender": "Candice Brewer", "opened_at": "2026-04-06 20:11:02", "last_at": "2026-04-07 00:05:26", "last_signal_at": "2026-04-06 20:11:02", "resolved_at": null, "status": "stale", "duration_hours": 3.91, "message_count": 7, "signal_count": 1, "participants": [ "Candice Brewer", "Samuel ⛟" ], "timeline": [ { "timestamp": "2026-04-06 20:11:02", "sender": "Candice Brewer", "role": "driver", "label": "DRIVER_REQUEST", "text": "They will text me when they have a door available", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-06 22:06:28", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "Just got a door", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 22:06:36", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "cool", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 23:48:54", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "any news?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 00:00:48", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "Loaded", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 00:02:00", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 00:05:26", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "🚚 Load# 0175592 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0058", "type": "request", "categories": [ "contact_request" ], "group_id": "1003704445630", "group_title": "🎀 806 TASHIKA POMPEY (COMPNAY DRIVER) ROBERTSON TRUCKS", "driver": "TASHIKA POMPEY", "trigger_text": "Call me asap", "trigger_sender": "Tashika Pompey", "opened_at": "2026-04-06 19:27:32", "last_at": "2026-04-07 15:45:14", "last_signal_at": "2026-04-07 10:24:36", "resolved_at": null, "status": "stale", "duration_hours": 20.3, "message_count": 27, "signal_count": 2, "participants": [ "Tashika Pompey", "Sayeed Adam", "Amir", "Fuel Department", "Martin" ], "timeline": [ { "timestamp": "2026-04-06 19:27:32", "sender": "Tashika Pompey", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call me asap", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-06 19:27:41", "sender": "Sayeed Adam", "role": "office", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 20:12:56", "sender": "Sayeed Adam", "role": "office", "label": "NONE", "text": "Tashika did you assign for a dock door?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 21:26:58", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "do you have any news about the load?.", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 21:42:42", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 21:45:14", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "all good a second", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 21:45:53", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "Please put a padlock on the trailer door", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 21:46:31", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "No pad lock sorry no money to buy it should be fine", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 21:46:52", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "Load: 384934 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-07 00:10:43", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "Update for Load # 384934 Status: Stopped Current location : 1501 Harrisburg Pike, Carlisle, PA 17013 527 miles left to the receiver", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-07 10:24:36", "sender": "Tashika Pompey", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call me", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-07 10:24:43", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "you said it with the last fuel stop too but u missed it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 10:25:05", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "last stop was on your way and u still missing", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 10:25:27", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "No I didn't I told u to let me get fuel where I was gas is the same price every where", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 10:25:39", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "nope its not", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 10:25:41", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "No it isn't", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 10:25:57", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "did u forgot about the policy?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 10:26:19", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "u said its wasnt on your way and from now u saying price was the same ??", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 10:26:49", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "I'll just be late smh", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 10:27:22", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "huh?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 10:28:21", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "okay refuel from there", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 10:54:41", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "Activate fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 10:54:47", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 10:55:10", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "gtg", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 12:15:14", "sender": "Sayeed Adam", "role": "office", "label": "NONE", "text": "Load# 384934 C / L : 2684 Rebert Pike, Springfield, OH 45502 Status: Rolling 128 miles left", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-07 14:18:36", "sender": "Sayeed Adam", "role": "office", "label": "NONE", "text": "per GPS 8 miles left", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 15:45:14", "sender": "Sayeed Adam", "role": "office", "label": "NONE", "text": "Tashika Hello, hope you doing good today? can you please let us know did you assign for a dock door ?", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0057", "type": "request", "categories": [ "contact_request" ], "group_id": "1002664243768", "group_title": "🟢 📷 1012 LEROY ARRIAGA (Company Driver) - Buckeye Truck", "driver": "LEROY ARRIAGA", "trigger_text": "@Andrew_fleet1 call me", "trigger_sender": "Leroy Arriaga", "opened_at": "2026-04-06 19:04:31", "last_at": "2026-04-06 20:46:57", "last_signal_at": "2026-04-06 19:04:31", "resolved_at": null, "status": "stale", "duration_hours": 1.71, "message_count": 5, "signal_count": 1, "participants": [ "Leroy Arriaga", "Ali", "Ali fleet", "Scott" ], "timeline": [ { "timestamp": "2026-04-06 19:04:31", "sender": "Leroy Arriaga", "role": "driver", "label": "DRIVER_REQUEST", "text": "@Andrew_fleet1 call me", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-06 19:04:49", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@fleet_al1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 19:04:54", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 19:06:45", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "@mukumjonov3 @Kenzo_fleet driver is coming to the office has minor truck issues", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 20:46:57", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Load# 549191732 Stopped 659 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0056", "type": "request", "categories": [ "permission_request" ], "group_id": "1002478861124", "group_title": "913 GREGORY PIERRE (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "GREGORY PIERRE", "trigger_text": "Please let me know when should I departure", "trigger_sender": "Gregory Pierre", "opened_at": "2026-04-06 15:22:21", "last_at": "2026-04-07 16:11:14", "last_signal_at": "2026-04-07 13:34:29", "resolved_at": null, "status": "stale", "duration_hours": 24.81, "message_count": 26, "signal_count": 2, "participants": [ "Gregory Pierre", "Sam W", "Fuel Department", "Joseph", "Brian", "Max J" ], "timeline": [ { "timestamp": "2026-04-06 15:22:21", "sender": "Gregory Pierre", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please let me know when should I departure", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-06 15:22:21", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "Checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 15:23:01", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "could you send me all pages please?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 15:24:50", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Sent", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 15:28:29", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "Thanks, could we scale the load pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 15:28:42", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Sure", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 15:29:15", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "LOAD# [phone] Picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-06 15:44:48", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Scaled receipt", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 15:45:23", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "All good here, safe trip", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 18:46:47", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #354 Amount: For a Full Tank Address: 819 Buck Creek Road Simpsonville , KY 40067 Interstate: I-64, Exit 28 Veechdale Rd Distance: 197 miles Map link: https://ww", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-06 18:46:50", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "@Gregpierre Hello how are you can we refuel here please!", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 13:34:29", "sender": "Gregory Pierre", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please let me know when should I departure", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-07 13:34:35", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "All good of unloading", "signals": [ "negation" ], "is_resolution": false }, { "timestamp": "2026-04-07 13:34:57", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 13:35:50", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "LOAD# [phone] Completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-07 13:48:46", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Truck and trailer PTI sent", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 13:48:49", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "@joseph1_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 14:10:27", "sender": "Joseph", "role": "dispatch", "label": "NONE", "text": "#ptitruck : 1046 checked: 4/7 condition: right steer tire issue tr : SS005193 condition : good", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-07 14:10:49", "sender": "Joseph", "role": "dispatch", "label": "NONE", "text": "@Kenzo_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 14:11:27", "sender": "Joseph", "role": "dispatch", "label": "NONE", "text": "@Brianfleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 14:11:34", "sender": "Brian", "role": "office", "label": "NONE", "text": "noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 15:00:51", "sender": "Max J", "role": "dispatch", "label": "NONE", "text": "LOAD# 549001991 Note: LIVE LOAD PU# 100001817547 / 10586255 / 58674388 PU-time: 4/7 ASAP before 1 p.m PU-address: FABRI-KAL GREENVILLE 1100 Piedmont HWY PIEDMONT, SC 29673 ————————", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-07 15:00:55", "sender": "Max J", "role": "dispatch", "label": "NONE", "text": "Here we go", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 15:01:09", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Thank you Brother confirm", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 15:01:18", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "On the way", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-07 16:11:14", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "@Gregpierre Loading?", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0055", "type": "request", "categories": [ "info_request" ], "group_id": "1002560188081", "group_title": "📷 972 OLEKSII ZADOROZHNYI (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "OLEKSII ZADOROZHNYI", "trigger_text": "Скиньте плиз пин трейлера", "trigger_sender": "Oleksii Zadorozhnyi", "opened_at": "2026-04-06 15:14:06", "last_at": "2026-04-06 17:48:56", "last_signal_at": "2026-04-06 15:14:06", "resolved_at": null, "status": "stale", "duration_hours": 2.58, "message_count": 14, "signal_count": 1, "participants": [ "Oleksii Zadorozhnyi", "Dexter Parker", "Fuel Department" ], "timeline": [ { "timestamp": "2026-04-06 15:14:06", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "DRIVER_REQUEST", "text": "Скиньте плиз пин трейлера", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-04-06 15:14:22", "sender": "Dexter Parker", "role": "office", "label": "NONE", "text": "@Brody_TD @Creed_murphy", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 15:15:41", "sender": "Dexter Parker", "role": "office", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 15:16:36", "sender": "Dexter Parker", "role": "office", "label": "NONE", "text": "Load # 3914984 has been completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-06 16:44:22", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #274 Amount: For a Full Tank Address: 2112 Rees Street Breaux Bridge , LA 70517 Interstate: I-10, Exit 109 Distance: 214 miles Map link: https://www.google.com/m", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-06 16:44:30", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "@oleksiizador it should be on your way, pls get fuel from this pilot After PU", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 16:44:57", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "NONE", "text": "Есть пикап номер какой-то", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 16:48:05", "sender": "Dexter Parker", "role": "office", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 16:55:43", "sender": "Dexter Parker", "role": "office", "label": "NONE", "text": "548915219", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 17:44:17", "sender": "Dexter Parker", "role": "office", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 17:46:05", "sender": "Dexter Parker", "role": "office", "label": "NONE", "text": "seala netu ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 17:48:25", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "NONE", "text": "Not seal", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 17:48:45", "sender": "Dexter Parker", "role": "office", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 17:48:56", "sender": "Dexter Parker", "role": "office", "label": "NONE", "text": "Load # 1445036 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0054", "type": "request", "categories": [ "home_time" ], "group_id": "1002838212664", "group_title": "🎀 1234 MARJORIE ACCY (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARJORIE ACCY", "trigger_text": "Home time 6 to 12", "trigger_sender": "Marjorie Edene Accy", "opened_at": "2026-04-06 14:15:59", "last_at": "2026-04-06 14:37:58", "last_signal_at": "2026-04-06 14:15:59", "resolved_at": null, "status": "stale", "duration_hours": 0.37, "message_count": 11, "signal_count": 1, "participants": [ "Marjorie Edene Accy", "Levi Cole", "Bruce Samsara" ], "timeline": [ { "timestamp": "2026-04-06 14:15:59", "sender": "Marjorie Edene Accy", "role": "driver", "label": "DRIVER_REQUEST", "text": "Home time 6 to 12", "signals": [ "request:home_time" ], "is_resolution": false }, { "timestamp": "2026-04-06 14:16:43", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "thank you Home 04/06 ----> 04/12", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 14:18:10", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "I need to pay the parking how do u want to proceed it", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-06 14:18:15", "sender": "Bruce Samsara", "role": "dispatch", "label": "NONE", "text": "@Marjorie_E_Accy pls call me back ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 14:18:37", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "I keep calling u keep on rejecting the calls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 14:19:52", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "Why u guys keep on forwarding the calls no answering em", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-06 14:23:24", "sender": "Bruce Samsara", "role": "dispatch", "label": "NONE", "text": "not getting any incoming calls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 14:26:30", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "Some spoke to me keep canceling the calls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 14:31:26", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "[phone]", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 14:37:45", "sender": "Bruce Samsara", "role": "dispatch", "label": "NONE", "text": "called and talked w", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 14:37:58", "sender": "Bruce Samsara", "role": "dispatch", "label": "NONE", "text": "called and talked with driver", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0053", "type": "request", "categories": [ "info_request" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "@TomHall_95 and @billyhopkins95 Can you please get paid for lay over please", "trigger_sender": "mario santos", "opened_at": "2026-04-06 13:51:00", "last_at": "2026-04-06 19:32:59", "last_signal_at": "2026-04-06 13:51:00", "resolved_at": null, "status": "stale", "duration_hours": 5.7, "message_count": 34, "signal_count": 1, "participants": [ "mario santos", "Tom Hall", "Billy Hopkins", "Mark Strong", "Paul", "Antony" ], "timeline": [ { "timestamp": "2026-04-06 13:51:00", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "@TomHall_95 and @billyhopkins95 Can you please get paid for lay over please", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-04-06 13:51:23", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "Yes, boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 13:51:30", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 13:51:34", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "We are already on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 14:09:34", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "why layover?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 14:10:16", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Cause they have a lot of trucks to unload", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 14:52:23", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "@RioDogg brother Lets check in again, and wait to get loaded", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 15:53:06", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Dock 24", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 15:53:17", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "yeahhhhhhhhhhhhhhh", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 16:34:48", "sender": "Mark Strong", "role": "dispatch", "label": "NONE", "text": "Can you send please BOL If they already signed it sir @RioDogg", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 16:35:03", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "They haven’t signed it yet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 16:35:21", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "@TomHall_95 how much lay over am I getting ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 16:35:39", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "requested it. Dont have exact answer yet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 16:35:50", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 16:54:41", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "Empy now ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 16:54:43", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "@RioDogg", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 16:54:49", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "It yet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 16:56:24", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "did they start unloading?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 16:57:48", "sender": "Paul", "role": "office", "label": "NONE", "text": "Didn't get the paperwork yet?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 16:57:59", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "No , they went on lunch break", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 16:58:05", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "I’m about to back in now and about to start", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 17:47:37", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Getting unloaded", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 18:03:08", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 18:04:49", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "Load# 5560527 - completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-06 18:22:28", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "Empty now?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 18:22:30", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "@RioDogg", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 18:22:37", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 18:22:40", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 18:22:44", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "working on next load", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 18:23:13", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 18:55:52", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "Load# 22673085 SI [phone] PO 2045261 (live loading) PU-time: 7pm 04/06/2026 PU-address: CJ LOGISTICS BETHLEHEM 2600 BRODHEAD RD, Bethlehem, PA 18020 ————————————————————— (live unloading) DEL-tim", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-06 18:56:20", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Why so late", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-06 18:56:21", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 19:32:59", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Rolling", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0052", "type": "request", "categories": [ "contact_request" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "@TomHall_95 please call the broker they care talking about I have to reschedule", "trigger_sender": "mario santos", "opened_at": "2026-04-06 13:38:16", "last_at": "2026-04-06 13:49:45", "last_signal_at": "2026-04-06 13:38:16", "resolved_at": null, "status": "stale", "duration_hours": 0.19, "message_count": 7, "signal_count": 1, "participants": [ "mario santos", "Antony" ], "timeline": [ { "timestamp": "2026-04-06 13:38:16", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "@TomHall_95 please call the broker they care talking about I have to reschedule", "signals": [ "request:contact_request", "request:appointment_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-06 13:38:25", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "checking with them now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 13:38:31", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Please", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-06 13:49:23", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "He told me if they do unload me today . It won’t be until the end of the day", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 13:49:31", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "why ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 13:49:37", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "whats th reason", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 13:49:45", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "They have a lot of trucks they have to unload today", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0051", "type": "request", "categories": [ "contact_request" ], "group_id": "1002560188081", "group_title": "📷 972 OLEKSII ZADOROZHNYI (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "OLEKSII ZADOROZHNYI", "trigger_text": "GM, только что позвонили и сказали что трейлер пустой", "trigger_sender": "Oleksii Zadorozhnyi", "opened_at": "2026-04-06 12:49:28", "last_at": "2026-04-06 14:49:09", "last_signal_at": "2026-04-06 12:49:28", "resolved_at": null, "status": "stale", "duration_hours": 1.99, "message_count": 7, "signal_count": 1, "participants": [ "Oleksii Zadorozhnyi", "Dexter Parker", "Alex Nortom" ], "timeline": [ { "timestamp": "2026-04-06 12:49:28", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "DRIVER_REQUEST", "text": "GM, только что позвонили и сказали что трейлер пустой", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-06 12:49:48", "sender": "Dexter Parker", "role": "office", "label": "NONE", "text": "poynatno spasibo brat", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 14:29:56", "sender": "Dexter Parker", "role": "office", "label": "NONE", "text": "vi zyali trailer ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 14:31:59", "sender": "Alex Nortom", "role": "dispatch", "label": "NONE", "text": "Load# 1445036 Note: Drop for loading PU-time: 04/06 08:00 - 12:00 PU-address: PANDA EXPRESS 16819 GUINN AVE HOUSTON TX 77044 ————————————————— Note: Live unloading DEL-time: 04/07-04/08", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-06 14:42:35", "sender": "Dexter Parker", "role": "office", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 14:47:01", "sender": "Dexter Parker", "role": "office", "label": "NONE", "text": "Mojete skinut POD ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 14:49:09", "sender": "Dexter Parker", "role": "office", "label": "NONE", "text": "@Fel1x_acc", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0050", "type": "request", "categories": [ "contact_request" ], "group_id": "1002516426425", "group_title": "📷 781 LUD BLITZ WIDG PAYOUTE (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "LUD BLITZ WIDG PAYOUTE", "trigger_text": "Do I need to talk to someone?", "trigger_sender": "Lud Blitz W Payoute", "opened_at": "2026-04-06 12:46:04", "last_at": "2026-04-06 18:44:16", "last_signal_at": "2026-04-06 12:46:04", "resolved_at": null, "status": "stale", "duration_hours": 5.97, "message_count": 44, "signal_count": 1, "participants": [ "Lud Blitz W Payoute", "Rebecca", "Creed Murphy", "Dave", "Jordan PTI" ], "timeline": [ { "timestamp": "2026-04-06 12:46:04", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "DRIVER_REQUEST", "text": "Do I need to talk to someone?", "signals": [ "request:contact_request", "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-06 12:46:40", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "@Vincenz0_TD no need ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 12:46:52", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "@Ethan_td @Brody_TD", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 12:47:14", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "@Walcott_td1 @jonathan_td1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 12:48:03", "sender": "Creed Murphy", "role": "dispatch", "label": "NONE", "text": "Nope, no need", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 12:48:58", "sender": "Dave", "role": "dispatch", "label": "NONE", "text": "Load # 8511066 Note: Live loading Pickup # SHI000072270 TO000039794 2045136 PU-time: 4/06/2026 1230 PU-address: NANTUCKET CRISPS LLC 512 WEST VIRGINIA AVE Parkersburg, WV 26101 ————————", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-06 13:09:38", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "@Tyler_fleet @Sam_fleeet @Jordan_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 13:28:28", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "@LudPayoute could we get ETA to PU pls?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 14:28:36", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "status: rolling 73 miles away to the shipper", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-06 14:42:11", "sender": "Jordan PTI", "role": "dispatch", "label": "NONE", "text": "286 + tr # NS536322 Picked up by: LUD BLITZ WIDG PAYOUTE Location: Oak Hill, WV Date: 04/06 Condition: good Docs: +", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-06 15:47:51", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "status: rolling 8 miles left", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-06 16:25:46", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "@LudPayoute checked in sir ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 16:44:27", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "It is going to be night shift?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 16:44:42", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "Did you guys know about it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 16:44:44", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 16:45:01", "sender": "Dave", "role": "dispatch", "label": "NONE", "text": "what do you mean ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 16:45:05", "sender": "Dave", "role": "dispatch", "label": "NONE", "text": "they load night time ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 16:45:19", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "Delivery is not going to be tomorrow", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 16:45:25", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 16:45:35", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "That is what the guy told me", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 16:45:41", "sender": "Dave", "role": "dispatch", "label": "NONE", "text": "no appt time at 1pm", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 16:45:51", "sender": "Dave", "role": "dispatch", "label": "NONE", "text": "what time he gonna load you ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 16:46:00", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "Tonight", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 16:46:14", "sender": "Dave", "role": "dispatch", "label": "NONE", "text": "what time tonight ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 16:46:23", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "I don't know", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 16:46:29", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "informing broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 16:46:35", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "It is not going to be this shift", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 16:46:45", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "Night shift will do it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 16:47:44", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "My eyes are swollen and bloody there is no way I can drive all night", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 16:48:05", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "we will do something", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 16:48:07", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "hold on pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 17:12:21", "sender": "Dave", "role": "dispatch", "label": "NONE", "text": "@LudPayoute so they are loading yo ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 17:14:12", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 17:15:27", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "he is not reachable", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 17:25:44", "sender": "Dave", "role": "dispatch", "label": "NONE", "text": "@LudPayoute", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 17:27:05", "sender": "Dave", "role": "dispatch", "label": "NONE", "text": "@LudPayoute why you are unreachable when I need you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 17:27:28", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "Who called me?", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-06 17:27:49", "sender": "Dave", "role": "dispatch", "label": "NONE", "text": "am keep calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 17:27:51", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "They misled me sent me to wrong dock", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 18:44:16", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "pls send secured freight and seal pics", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 4 }, { "case_id": "REQ-0049", "type": "request", "categories": [ "load_request" ], "group_id": "1003313021084", "group_title": "🎀 914 TUGBA TASTEKIN (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "TUGBA TASTEKIN", "trigger_text": "you need load going to MA", "trigger_sender": "sayko", "opened_at": "2026-04-06 12:02:16", "last_at": "2026-04-06 17:38:15", "last_signal_at": "2026-04-06 12:02:16", "resolved_at": null, "status": "stale", "duration_hours": 5.6, "message_count": 86, "signal_count": 1, "participants": [ "sayko", "Y", "Michael Samsara", "Norman" ], "timeline": [ { "timestamp": "2026-04-06 12:02:16", "sender": "sayko", "role": "unknown", "label": "DRIVER_REQUEST", "text": "you need load going to MA", "signals": [ "request:load_request" ], "is_resolution": false }, { "timestamp": "2026-04-06 12:02:21", "sender": "sayko", "role": "unknown", "label": "NONE", "text": "or something longer?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 12:02:56", "sender": "Y", "role": "dispatch", "label": "NONE", "text": "AS I 2 DAYS AGO", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 12:03:13", "sender": "sayko", "role": "unknown", "label": "NONE", "text": "?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 12:03:27", "sender": "sayko", "role": "unknown", "label": "NONE", "text": "just respond to question", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 12:03:29", "sender": "Y", "role": "dispatch", "label": "NONE", "text": "I DONT WANT TO DO 200 miles give me something and than MA", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 12:03:35", "sender": "sayko", "role": "unknown", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 12:22:47", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "calling to driver", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 12:22:59", "sender": "Y", "role": "dispatch", "label": "NONE", "text": "Text", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 12:23:54", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "come here sir for oil change and check in", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 12:24:13", "sender": "Y", "role": "dispatch", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 12:24:24", "sender": "Y", "role": "dispatch", "label": "NONE", "text": "@saykkoo search for load pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 12:24:38", "sender": "Y", "role": "dispatch", "label": "NONE", "text": "I waste too many days kast week", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 12:24:44", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "it it less than 2 miles", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 12:24:54", "sender": "Y", "role": "dispatch", "label": "NONE", "text": "I am goingggg", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 12:25:09", "sender": "sayko", "role": "unknown", "label": "NONE", "text": "how much time is it gonna take?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 12:27:46", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "they said less than 1 hour waiting time", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 12:43:35", "sender": "Y", "role": "dispatch", "label": "NONE", "text": "He asking 10w delvac?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 12:43:43", "sender": "Y", "role": "dispatch", "label": "NONE", "text": "@Michael_Oil_Samsara", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 12:43:54", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "yes we use it ]", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 12:47:23", "sender": "Y", "role": "dispatch", "label": "NONE", "text": "2 hours wait time", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 12:47:34", "sender": "Y", "role": "dispatch", "label": "NONE", "text": "Nj best place to oil change", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 12:50:32", "sender": "Y", "role": "dispatch", "label": "NONE", "text": "He said ıt can be more", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 12:51:05", "sender": "Y", "role": "dispatch", "label": "NONE", "text": "We have to leave here after pu I promise", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 12:51:26", "sender": "Y", "role": "dispatch", "label": "NONE", "text": "@saykkoo any option?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 12:52:01", "sender": "sayko", "role": "unknown", "label": "NONE", "text": "will you change oil now or after pick up?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 12:52:46", "sender": "Y", "role": "dispatch", "label": "NONE", "text": "After PU", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 12:52:53", "sender": "sayko", "role": "unknown", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 12:52:59", "sender": "sayko", "role": "unknown", "label": "NONE", "text": "still looking for options", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 12:55:48", "sender": "Y", "role": "dispatch", "label": "NONE", "text": "Its monday? any load?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 12:56:28", "sender": "sayko", "role": "unknown", "label": "NONE", "text": "!!", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 12:56:37", "sender": "sayko", "role": "unknown", "label": "NONE", "text": "I TOLD YOU I WILL LET YOU KNOW", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 13:03:10", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "they told me different ok if you get a load i will send another location on your way Y @saykkoo", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 13:03:40", "sender": "Y", "role": "dispatch", "label": "NONE", "text": "I checked in waiting on line", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 13:06:13", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "they can get you in", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 13:06:20", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "Y", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 13:06:30", "sender": "Y", "role": "dispatch", "label": "NONE", "text": "They will call me", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 13:06:39", "sender": "Y", "role": "dispatch", "label": "NONE", "text": "I parked here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 13:06:45", "sender": "Michael Samsara", "role": "dispatch", "label": "NONE", "text": "i am talking with them", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-06 17:38:15", "sender": "Y", "role": "dispatch", "label": "NONE", "text": "No", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 46 }, { "case_id": "REQ-0048", "type": "request", "categories": [ "permission_request" ], "group_id": "1003427576151", "group_title": "🎀 758 DANIELA RAMIREZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "DANIELA RAMIREZ", "trigger_text": "Should I drop the trailer in the dock and leave paperwork on the trailer?", "trigger_sender": "Daniela Ramirez", "opened_at": "2026-04-03 12:24:56", "last_at": "2026-04-03 12:29:15", "last_signal_at": "2026-04-03 12:24:56", "resolved_at": null, "status": "stale", "duration_hours": 0.07, "message_count": 7, "signal_count": 1, "participants": [ "Daniela Ramirez", "🇬🇧Mr.George", "Patrick Jane" ], "timeline": [ { "timestamp": "2026-04-03 12:24:56", "sender": "Daniela Ramirez", "role": "driver", "label": "DRIVER_REQUEST", "text": "Should I drop the trailer in the dock and leave paperwork on the trailer?", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-03 12:24:58", "sender": "🇬🇧Mr.George", "role": "office", "label": "NONE", "text": "let's wait", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 12:25:03", "sender": "🇬🇧Mr.George", "role": "office", "label": "NONE", "text": "a bit broker's response", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 12:25:08", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 12:28:53", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "I’m going to get in a dock", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 12:29:00", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Cuz I’m on the street", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 12:29:15", "sender": "Patrick Jane", "role": "dispatch", "label": "NONE", "text": "are they gonna unload u now?", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0047", "type": "request", "categories": [ "info_request" ], "group_id": "1003865384525", "group_title": "817T TARSIS NDAYISHIMIYE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": null, "trigger_text": "Any update for the next load?", "trigger_sender": "Tarsis Ndayishimiye", "opened_at": "2026-04-03 11:04:18", "last_at": "2026-04-03 12:47:44", "last_signal_at": "2026-04-03 11:04:18", "resolved_at": null, "status": "stale", "duration_hours": 1.72, "message_count": 4, "signal_count": 1, "participants": [ "Tarsis Ndayishimiye", "Roy Grey", "Marcus" ], "timeline": [ { "timestamp": "2026-04-03 11:04:18", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Any update for the next load?", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-04-03 11:04:52", "sender": "Roy Grey", "role": "dispatch", "label": "NONE", "text": "Our dispatch team will let you know", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 12:12:33", "sender": "Marcus", "role": "dispatch", "label": "NONE", "text": "any news?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 12:47:44", "sender": "Tarsis Ndayishimiye", "role": "unknown", "label": "NONE", "text": "Still waiting for the trailer", "signals": [ "issue:detention" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0046", "type": "request", "categories": [ "contact_request" ], "group_id": "1002422905138", "group_title": "820T SERGEY MKRTYCHAN (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": null, "trigger_text": "Позвони", "trigger_sender": "Sergey Mkrtychan", "opened_at": "2026-04-03 09:40:26", "last_at": "2026-04-03 11:59:57", "last_signal_at": "2026-04-03 09:40:26", "resolved_at": null, "status": "stale", "duration_hours": 2.33, "message_count": 5, "signal_count": 1, "participants": [ "Sergey Mkrtychan", "Jason O’Connor", "Kyle" ], "timeline": [ { "timestamp": "2026-04-03 09:40:26", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Позвони", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-03 09:40:37", "sender": "Jason O’Connor", "role": "unknown", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 10:10:54", "sender": "Jason O’Connor", "role": "unknown", "label": "NONE", "text": "called : all good", "signals": [ "negation" ], "is_resolution": false }, { "timestamp": "2026-04-03 11:05:10", "sender": "Jason O’Connor", "role": "unknown", "label": "NONE", "text": "Update for the load # AIS12796517 Status : Stopped Current location : Rochester, NH Miles left : 90", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-03 11:59:57", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "@Sergey01968 Добрый день брат дайте знать когда в шиппере будете", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0045", "type": "request", "categories": [ "contact_request" ], "group_id": "1002664243768", "group_title": "🟢 📷 1012 LEROY ARRIAGA (Company Driver) - Buckeye Truck", "driver": "LEROY ARRIAGA", "trigger_text": "Bro I’m done with u don’t text me u don’t think… think", "trigger_sender": "Leroy Arriaga", "opened_at": "2026-04-03 06:11:18", "last_at": "2026-04-03 11:21:21", "last_signal_at": "2026-04-03 06:11:18", "resolved_at": null, "status": "stale", "duration_hours": 5.17, "message_count": 33, "signal_count": 1, "participants": [ "Leroy Arriaga", "Nolan Hunt", "Fuel Department", "Ryan Clark", "Martin", "Scott", "Malcolm" ], "timeline": [ { "timestamp": "2026-04-03 06:11:18", "sender": "Leroy Arriaga", "role": "driver", "label": "DRIVER_REQUEST", "text": "Bro I’m done with u don’t text me u don’t think… think", "signals": [ "issue:complaint_escalation", "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-03 06:11:33", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "🫵🏾🤯", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 06:11:57", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "You have a next load so I wanted to call and ask you to leave early", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 06:11:59", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "I’ll get there at 10 pm today to deliver", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 06:12:17", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "😆😆😆😆", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 06:12:19", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "because we don't know how long the receiver will take", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 06:12:31", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Broooooooooooooooooooo", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 06:12:38", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Leave me alone", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 06:13:23", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "I’m already up wtf 🤬 i know I have to deliver bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 06:15:18", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "have a safe trip let's see", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 06:16:26", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "don't forget that we don't just have delivery, we also have next load also", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 06:20:41", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "U know what im parking I’ll deliver when u get up u want to be funny i can be funny too.", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 06:23:39", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "you have already delivered this load brother it was previous load", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 06:24:37", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "U want to be a smart ass. I got u", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 06:25:21", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Yes but if u read the message it says about u nigh distpacher", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 06:26:08", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "did u inform yesterday about your current load?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 06:26:26", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "🖕🏾🖕🏾🖕🏾", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 06:26:39", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Bro ur a kid", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 06:28:19", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Just to let u know something I get this company and Robertson and TBT drivers. I’m going to stop getting you’ll drivers. If they ask my why I will show him why… I have screenshots of our conversation", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 09:11:11", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #768 Amount: For a Full Tank Address: 1300 N. Corrington Avenue Kansas City , MO 64120 Interstate: I-435 Front Street Distance: 80 miles Map link: https://www.google.com/ma", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-03 09:11:20", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "@Leroy1013 pls refuel from there it should be on your way", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 09:11:30", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 09:21:29", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Load# 1297075 Rolling 313 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-03 10:22:53", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Fuel card on", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 10:23:06", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 11:18:20", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Good morning hey dispatch I have to reroute hwy 7 is closed will I get paid the miles I need to stay on interstate due to bad weather", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 11:19:09", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "GM bro", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 11:19:48", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "Good morning, how are u doing sir?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 11:20:01", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "All miles will be paid", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 11:20:08", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "how many miles total?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 11:21:06", "sender": "Leroy Arriaga", "role": "driver", "label": "NONE", "text": "Gm I don’t know I’ll let u know the difference once I get there", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 11:21:14", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "roger that", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 11:21:21", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Load# 1297075 Rolling 206 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0044", "type": "request", "categories": [ "info_request" ], "group_id": "1003704445630", "group_title": "🎀 806 TASHIKA POMPEY (COMPNAY DRIVER) ROBERTSON TRUCKS", "driver": "TASHIKA POMPEY", "trigger_text": "Can you call", "trigger_sender": "Tashika Pompey", "opened_at": "2026-04-02 22:09:34", "last_at": "2026-04-03 03:26:57", "last_signal_at": "2026-04-02 22:09:34", "resolved_at": null, "status": "stale", "duration_hours": 5.29, "message_count": 13, "signal_count": 1, "participants": [ "Tashika Pompey", "Tommy Nix", "Adam", "Hardy", "Amir", "Fuel Department" ], "timeline": [ { "timestamp": "2026-04-02 22:09:34", "sender": "Tashika Pompey", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you call", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-02 22:10:41", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "@Adam_Fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 22:10:59", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 22:11:18", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "I'm on hold", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 22:56:58", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "send the receipt", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 22:57:00", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "paid", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 22:57:12", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "we will check abs on her way", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 22:57:21", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "K", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 22:58:12", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "K", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-03 01:55:44", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "Update for Load # 0865481 Status: Rolling Current location : 7209 E 86th St, Indianapolis, IN 46250 457 miles left to the receiver", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-03 03:20:59", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "Update for the load # 0865481 Status : Rolling Location : Bloomfield, IN 47424 Miles left : 375", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-03 03:26:53", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Dealer #890 Amount: For a Full Tank Address: 2299 US Hwy 62W Kuttawa , KY 42055 Interstate: I-24, Exit 40 & US Hwy 62 Distance: 192 miles Map link: https://www.google.com/maps", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-03 03:26:57", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Tashika pls refuel from there it should be on your way", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0043", "type": "request", "categories": [ "contact_request" ], "group_id": "1003704445630", "group_title": "🎀 806 TASHIKA POMPEY (COMPNAY DRIVER) ROBERTSON TRUCKS", "driver": "TASHIKA POMPEY", "trigger_text": "Can someone call me please", "trigger_sender": "Tashika Pompey", "opened_at": "2026-04-02 21:37:20", "last_at": "2026-04-02 21:51:53", "last_signal_at": "2026-04-02 21:37:20", "resolved_at": null, "status": "stale", "duration_hours": 0.24, "message_count": 8, "signal_count": 1, "participants": [ "Tashika Pompey", "Hardy", "Adam" ], "timeline": [ { "timestamp": "2026-04-02 21:37:20", "sender": "Tashika Pompey", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can someone call me please", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-02 21:40:06", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "sure", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 21:40:10", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 21:45:06", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "I already talked to shop maanager", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 21:45:18", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "explained to check battery and trailer tires and ABS", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 21:48:59", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "I did nothing wrong with battery the boats that were on it were not tight they were loose but all batteries are good the light on the tag is good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 21:50:51", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "All of the boats were loose on the battery so they tighten the battery up and they checked it the battery is good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 21:51:53", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "Yes, batteries are almost new, and good condition", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0042", "type": "request", "categories": [ "eld_request" ], "group_id": "1002281369010", "group_title": "🟢 📷 1024 JOAO MARTINS (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "JOAO MARTINS", "trigger_text": "I need more hours i have tomorrow delivery eld Won't give me more hours because DOT inspection", "trigger_sender": "Joao Martins", "opened_at": "2026-04-02 19:30:07", "last_at": "2026-04-02 19:30:29", "last_signal_at": "2026-04-02 19:30:07", "resolved_at": null, "status": "stale", "duration_hours": 0.01, "message_count": 4, "signal_count": 1, "participants": [ "Joao Martins", "Ali", "Malcolm" ], "timeline": [ { "timestamp": "2026-04-02 19:30:07", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_REQUEST", "text": "I need more hours i have tomorrow delivery eld Won't give me more hours because DOT inspection", "signals": [ "issue:accident_dot", "request:eld_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-02 19:30:21", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "@malcolmbil", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 19:30:22", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 19:30:29", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0041", "type": "request", "categories": [ "pay_request" ], "group_id": "1002838212664", "group_title": "🎀 1234 MARJORIE ACCY (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARJORIE ACCY", "trigger_text": "Send the money 14,75$ Zelle me [phone]", "trigger_sender": "Marjorie Edene Accy", "opened_at": "2026-04-02 18:45:36", "last_at": "2026-04-02 18:59:02", "last_signal_at": "2026-04-02 18:45:36", "resolved_at": "2026-04-02 18:59:02", "status": "resolved", "duration_hours": 0.22, "message_count": 9, "signal_count": 1, "participants": [ "Marjorie Edene Accy", "Levi Cole", "Ace〽️", "JORDAN", "Dean" ], "timeline": [ { "timestamp": "2026-04-02 18:45:36", "sender": "Marjorie Edene Accy", "role": "driver", "label": "DRIVER_REQUEST", "text": "Send the money 14,75$ Zelle me [phone]", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-02 18:47:49", "sender": "Levi Cole", "role": "dispatch", "label": "NONE", "text": "@Will_Fleet2 @dean_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 18:51:43", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "Hello guys the empty you guys pays me missing a lot of miles I should get 577 empty miles you pay 310 miles why ??? Why I got cut 267 empty miles I need an answer please", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 18:51:51", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "????????????", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 18:52:21", "sender": "Ace〽️", "role": "dispatch", "label": "NONE", "text": "@JORDAN_ACC @Fel1x_acc can you please check ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 18:53:29", "sender": "JORDAN", "role": "dispatch", "label": "NONE", "text": "Checking it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 18:58:06", "sender": "Dean", "role": "dispatch", "label": "NONE", "text": "you can use the app for payment", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 18:58:43", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "I tried it 2 before there wasn’t no money", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 18:59:02", "sender": "Marjorie Edene Accy", "role": "driver", "label": "NONE", "text": "Did u fixed that?", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0040", "type": "request", "categories": [ "permission_request" ], "group_id": "1002516426425", "group_title": "📷 781 LUD BLITZ WIDG PAYOUTE (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "LUD BLITZ WIDG PAYOUTE", "trigger_text": "Do I need to let someone know that i am here?", "trigger_sender": "Lud Blitz W Payoute", "opened_at": "2026-04-02 18:13:33", "last_at": "2026-04-02 21:13:48", "last_signal_at": "2026-04-02 18:13:33", "resolved_at": null, "status": "stale", "duration_hours": 3.0, "message_count": 9, "signal_count": 1, "participants": [ "Lud Blitz W Payoute", "ᴋᴇɴᴢᴏ", "Samuel ⛟" ], "timeline": [ { "timestamp": "2026-04-02 18:13:33", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "DRIVER_REQUEST", "text": "Do I need to let someone know that i am here?", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-02 18:13:43", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "no", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 18:13:58", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "i already told them, they will bring your truck to the bay asap after lunch", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 18:14:14", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 21:07:14", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "truck is in shop, ETA is 5-6PM", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 21:12:42", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "Can you ask them to put new fridge because my is not working?", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-02 21:12:50", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "Mr Kenzo", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 21:13:19", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "@Kenzo_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 21:13:48", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "sure", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0039", "type": "request", "categories": [ "contact_request" ], "group_id": "1002516426425", "group_title": "📷 781 LUD BLITZ WIDG PAYOUTE (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "LUD BLITZ WIDG PAYOUTE", "trigger_text": "Please call them person responsible", "trigger_sender": "Lud Blitz W Payoute", "opened_at": "2026-04-02 17:22:38", "last_at": "2026-04-02 17:56:24", "last_signal_at": "2026-04-02 17:22:38", "resolved_at": null, "status": "stale", "duration_hours": 0.56, "message_count": 10, "signal_count": 1, "participants": [ "Lud Blitz W Payoute", "Rebecca", "Daniel", "Dave", "ᴋᴇɴᴢᴏ" ], "timeline": [ { "timestamp": "2026-04-02 17:22:38", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please call them person responsible", "signals": [ "request:contact_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-02 17:22:48", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "@Daniel_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 17:23:19", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "a sec", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 17:24:52", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "called, informed", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 17:25:12", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "can u enter the shop and ask them as well", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 17:32:23", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "dropped?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 17:35:26", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "ty so much Sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 17:55:49", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "I am at the shop right now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 17:56:00", "sender": "Dave", "role": "dispatch", "label": "NONE", "text": "@Kenzo_fleet @Michael_Oil_Samsara", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 17:56:24", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "got ti", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0038", "type": "request", "categories": [ "load_request" ], "group_id": "1003769147142", "group_title": "🟢 🎀 1184 SHEREE WALDON (COMPANY DRIVER) TBT EXPRESS", "driver": "SHEREE WALDON", "trigger_text": "I need a load", "trigger_sender": "Sheree Waldon", "opened_at": "2026-04-02 16:18:00", "last_at": "2026-04-02 17:43:32", "last_signal_at": "2026-04-02 16:18:00", "resolved_at": null, "status": "stale", "duration_hours": 1.43, "message_count": 20, "signal_count": 1, "participants": [ "Sheree Waldon", "James Specter", "Sean Bright", "Russell", "Choyxona №2" ], "timeline": [ { "timestamp": "2026-04-02 16:18:00", "sender": "Sheree Waldon", "role": "driver", "label": "DRIVER_REQUEST", "text": "I need a load", "signals": [ "request:load_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-02 16:18:53", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "working on the load for u", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 16:36:59", "sender": "Sean Bright", "role": "dispatch", "label": "NONE", "text": "here is the address", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 16:37:00", "sender": "Sean Bright", "role": "dispatch", "label": "NONE", "text": "LT384377 - trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 16:37:27", "sender": "Sean Bright", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 16:37:42", "sender": "Sean Bright", "role": "dispatch", "label": "NONE", "text": "hello ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 16:37:59", "sender": "Sean Bright", "role": "dispatch", "label": "NONE", "text": "let's pick up the empty trailer from this address", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 16:45:48", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "LT384377 - trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 16:46:57", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "called: talked", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 16:52:41", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "ETA 12:15", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 17:13:08", "sender": "Russell", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 17:13:47", "sender": "Russell", "role": "dispatch", "label": "NONE", "text": "called no response", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 17:14:06", "sender": "Russell", "role": "dispatch", "label": "NONE", "text": "Sheree Good afternoon mam, have u printed out new truck registration?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 17:26:06", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "Yes I didn’t hear phone", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 17:28:55", "sender": "Russell", "role": "dispatch", "label": "NONE", "text": "can u send picture of it then please", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 17:29:11", "sender": "Choyxona №2", "role": "dispatch", "label": "NONE", "text": "SHEREE WALDON (COMPANY DRIVER) TBT EXPRESS Hello check your eld connection please", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 17:30:55", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "Ok just made it to trailer place give me a second", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 17:35:13", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "sure", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 17:43:10", "sender": "Sheree Waldon", "role": "driver", "label": "NONE", "text": "Connected to eld and yes I put the new registration in folder", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 17:43:32", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0037", "type": "request", "categories": [ "permission_request" ], "group_id": "1002478861124", "group_title": "913 GREGORY PIERRE (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "GREGORY PIERRE", "trigger_text": "After how many minutes should i start it back to move please", "trigger_sender": "Gregory Pierre", "opened_at": "2026-04-02 15:35:58", "last_at": "2026-04-02 20:51:12", "last_signal_at": "2026-04-02 15:35:58", "resolved_at": null, "status": "stale", "duration_hours": 5.25, "message_count": 48, "signal_count": 1, "participants": [ "Gregory Pierre", "Brian", "Sam W", "Choyxona №1", "Hardy" ], "timeline": [ { "timestamp": "2026-04-02 15:35:58", "sender": "Gregory Pierre", "role": "driver", "label": "DRIVER_REQUEST", "text": "After how many minutes should i start it back to move please", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-02 15:36:37", "sender": "Brian", "role": "office", "label": "NONE", "text": "10 mins", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:36:49", "sender": "Brian", "role": "office", "label": "NONE", "text": "can you send a video how truck staying on the road/", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:45:27", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "302 Odd Rd, Ghent, WV 25843", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:46:35", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "There is a truck stop probably if the truck move i will get down there", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:47:48", "sender": "Brian", "role": "office", "label": "NONE", "text": "yeap", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:47:53", "sender": "Brian", "role": "office", "label": "NONE", "text": "please try to move now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:57:56", "sender": "Brian", "role": "office", "label": "NONE", "text": "not rolling?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:58:33", "sender": "Brian", "role": "office", "label": "NONE", "text": "@Gregpierre", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:58:42", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "No it not", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 16:08:56", "sender": "Brian", "role": "office", "label": "NONE", "text": "called towing", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 16:08:59", "sender": "Brian", "role": "office", "label": "NONE", "text": "ETA 1 hour", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 16:09:05", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 16:16:14", "sender": "Brian", "role": "office", "label": "NONE", "text": "they will bring you to this parking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 16:16:26", "sender": "Brian", "role": "office", "label": "NONE", "text": "111 Pacwood Dr, Oak Hill, WV 25901", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 16:31:15", "sender": "Brian", "role": "office", "label": "NONE", "text": "let me know when towing shows up", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 16:31:30", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Sure Brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 16:36:19", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Yes he arrived", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 16:36:38", "sender": "Brian", "role": "office", "label": "NONE", "text": "please send a picture of his truck", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 16:37:37", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 16:40:33", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Sent", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 16:42:51", "sender": "Brian", "role": "office", "label": "NONE", "text": "thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 16:49:11", "sender": "Brian", "role": "office", "label": "NONE", "text": "they will drop the truck and trailer seperately", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 16:49:18", "sender": "Brian", "role": "office", "label": "NONE", "text": "side by side", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 17:10:29", "sender": "Brian", "role": "office", "label": "NONE", "text": "let me know when you arrive to the truck parking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 17:10:44", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Sure", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 17:19:50", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "@Gregpierre Please leave BOL with all pages and key of the padlock in trailer box", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 17:20:03", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Sure i will do", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 17:28:16", "sender": "Choyxona №1", "role": "dispatch", "label": "NONE", "text": "Hello sir check your eld connection please @Gregpierre", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 17:28:39", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Sure i will", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 18:01:23", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "On the site now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 18:01:32", "sender": "Brian", "role": "office", "label": "NONE", "text": "great", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 18:01:46", "sender": "Brian", "role": "office", "label": "NONE", "text": "he should drops unit seperately", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 18:02:06", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Sure i just told him", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 18:02:41", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "And he waiting for the payment now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 18:03:21", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "@Brianfleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 18:03:32", "sender": "Brian", "role": "office", "label": "NONE", "text": "sure will call and pay now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 18:24:05", "sender": "Brian", "role": "office", "label": "NONE", "text": "can you send a picture how truck and trailer parked?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 18:24:09", "sender": "Brian", "role": "office", "label": "NONE", "text": "brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 20:51:12", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "❌❌❌❌❌ 1046 AGOK ALIER (COMPANY DRIVER) - ROBERTSON TRUCKS Vehicle • 2023 FREIGHTLINER CASCADIA 3AKJHHDR8PSNS6287 297,427 mil 3685 Dykstra Dr NW, Grand Rapids, MI 49544 (43.021682, -85.759637) Keys are", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 8 }, { "case_id": "REQ-0036", "type": "request", "categories": [ "doc_request" ], "group_id": "1002516426425", "group_title": "📷 781 LUD BLITZ WIDG PAYOUTE (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "LUD BLITZ WIDG PAYOUTE", "trigger_text": "I tried to print it out everywhere I went they couldn't do it", "trigger_sender": "Lud Blitz W Payoute", "opened_at": "2026-04-02 14:15:39", "last_at": "2026-04-02 17:21:32", "last_signal_at": "2026-04-02 14:15:39", "resolved_at": null, "status": "stale", "duration_hours": 3.1, "message_count": 12, "signal_count": 1, "participants": [ "Lud Blitz W Payoute", "Dave", "Rebecca", "ᴋᴇɴᴢᴏ", "Daniel" ], "timeline": [ { "timestamp": "2026-04-02 14:15:39", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "DRIVER_REQUEST", "text": "I tried to print it out everywhere I went they couldn't do it", "signals": [ "request:doc_request" ], "is_resolution": false }, { "timestamp": "2026-04-02 14:16:07", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "As I plan to come to shop later today", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 14:17:40", "sender": "Dave", "role": "dispatch", "label": "NONE", "text": "Unloading you sir /", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 14:18:02", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "One dock open i am next", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 14:59:43", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "Unloading now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:34:03", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:34:11", "sender": "Dave", "role": "dispatch", "label": "NONE", "text": "@Kenzo_fleet driver going to office to fix apu and other stuffs", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:34:16", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "sure thing", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:34:25", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "Load # 548744380 completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-02 15:34:35", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "@LudPayoute here are the addresses", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:35:30", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "@LudPayoute first we need to drop trl in Republic shop, then go bobtail to office", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 17:21:32", "sender": "Lud Blitz W Payoute", "role": "driver", "label": "NONE", "text": "I am at the trailer drop yard", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0035", "type": "request", "categories": [ "fuel_request" ], "group_id": "1002281369010", "group_title": "🟢 📷 1024 JOAO MARTINS (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "JOAO MARTINS", "trigger_text": "Where i can i fuel", "trigger_sender": "Joao Martins", "opened_at": "2026-04-02 13:20:27", "last_at": "2026-04-02 16:44:15", "last_signal_at": "2026-04-02 13:20:27", "resolved_at": null, "status": "stale", "duration_hours": 3.4, "message_count": 36, "signal_count": 1, "participants": [ "Joao Martins", "Fuel Department", "Scott", "Malcolm", "Russell", "Ali", "Ryan Clark", "John" ], "timeline": [ { "timestamp": "2026-04-02 13:20:27", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_REQUEST", "text": "Where i can i fuel", "signals": [ "request:fuel_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-02 13:20:35", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot #1327 Amount: For a Full Tank Address: 357 Burnett Rd Chicopee , MA 01020 Interstate: I-90/I-291 Exit 51 Distance: 105 miles Map link: https://www.google.com/maps/search/?api=", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-02 13:20:36", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 13:20:51", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "# 1024 Joao it should be on your way, pls get fuel from this pilot", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 13:21:31", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Please fax on that location", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-02 13:21:44", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "let me know", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 13:21:50", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "once u will be there", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 13:21:56", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "and send me their phone#", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 13:22:01", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "so l can fax them", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 13:22:05", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Ol", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 13:22:06", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 13:22:10", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:13:00", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:13:01", "sender": "Russell", "role": "dispatch", "label": "NONE", "text": "Joao send inspection paper once u get it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:14:28", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "CAnt talk pullover", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:33:55", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "No violation", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:34:03", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "All good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:34:17", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "I'll send the paper", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:34:28", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "@russell_safety", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:34:43", "sender": "Russell", "role": "dispatch", "label": "NONE", "text": "okay waiting for picture", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:35:31", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "@russell_safety", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:35:34", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "clean good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:35:42", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "Joao good job my brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:35:42", "sender": "Russell", "role": "dispatch", "label": "NONE", "text": "good job man", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:35:45", "sender": "Russell", "role": "dispatch", "label": "NONE", "text": "Joao", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:36:20", "sender": "John", "role": "dispatch", "label": "NONE", "text": "@Fel1x_acc Please add $200 bonus for clean inspection", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 16:10:52", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@russell_safety", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 16:24:58", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Fax number", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 16:25:03", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "On this pilot", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 16:25:04", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 16:26:38", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "sent", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 16:30:45", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "u received ? Joao", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 16:34:01", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Waiting on them", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 16:34:56", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "lmk after pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 16:43:54", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 16:44:15", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@russell_safety", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0034", "type": "request", "categories": [ "info_request" ], "group_id": "1003832326343", "group_title": "🎀 1109 RAUNELLE JONES (COMPANY DRIVER) TBT EXPRESS", "driver": "RAUNELLE JONES", "trigger_text": "Where do I find fault code?", "trigger_sender": "Raunelle Jones", "opened_at": "2026-04-02 12:27:15", "last_at": "2026-04-02 13:55:36", "last_signal_at": "2026-04-02 12:27:15", "resolved_at": null, "status": "stale", "duration_hours": 1.47, "message_count": 10, "signal_count": 1, "participants": [ "Raunelle Jones", "Garry", "Ali fleet", "James Specter" ], "timeline": [ { "timestamp": "2026-04-02 12:27:15", "sender": "Raunelle Jones", "role": "driver", "label": "DRIVER_REQUEST", "text": "Where do I find fault code?", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-02 12:27:47", "sender": "Raunelle Jones", "role": "driver", "label": "NONE", "text": "I’m at shipper now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 12:29:20", "sender": "Garry", "role": "dispatch", "label": "NONE", "text": "@fleet_al1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 12:30:31", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "https://youtu.be/z8M14cyu6hI?si=DN-K3WFaWwKWVVFN", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 13:08:29", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "@fleet_al1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 13:09:15", "sender": "Ali fleet", "role": "dispatch", "label": "NONE", "text": "Not big deal", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 13:44:25", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 13:45:02", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "did u get a seal?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 13:54:38", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 13:55:36", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "g2g", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0033", "type": "request", "categories": [ "info_request" ], "group_id": "1002641932462", "group_title": "🟡 📷 1253 BEN JOHNSON BALAN (COMPANY DRIVER) – TBT Express INC", "driver": "BEN JOHNSON BALAN", "trigger_text": "Y’all need to send the registration", "trigger_sender": "Benzoe", "opened_at": "2026-04-02 11:50:55", "last_at": "2026-04-02 15:46:33", "last_signal_at": "2026-04-02 11:50:55", "resolved_at": null, "status": "stale", "duration_hours": 3.93, "message_count": 23, "signal_count": 1, "participants": [ "Benzoe", "Austin", "John J.S", "Fuel Department", "Felix", "James Specter" ], "timeline": [ { "timestamp": "2026-04-02 11:50:55", "sender": "Benzoe", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Y’all need to send the registration", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-04-02 11:51:26", "sender": "Austin", "role": "dispatch", "label": "NONE", "text": "sure they will send it @robertsafety", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 13:29:31", "sender": "John J.S", "role": "dispatch", "label": "NONE", "text": "Benzoe Good morning brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 13:29:36", "sender": "John J.S", "role": "dispatch", "label": "NONE", "text": "how are you doing today ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 13:30:14", "sender": "John J.S", "role": "dispatch", "label": "NONE", "text": "when will you start rolling to the shipper ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 13:52:38", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #210 Amount: For a 50 gallons Address: 230 Route 17 South Mahwah Mahwah , NJ 07430 Interstate: Route 17 South Distance: 17 miles Map link: https://www.google.com", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-02 13:52:46", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "1357 Benzoe lets refuel at this pilot after PU brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 13:52:50", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "50 gallons pelase", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 14:16:05", "sender": "Austin", "role": "dispatch", "label": "NONE", "text": "Load# 7EA1089 Status: rolling Mile left : 40 current location :12 Suffern Rd, Hillburn, NY 10931, USA ETA : on time", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-02 15:06:35", "sender": "Austin", "role": "dispatch", "label": "NONE", "text": "Arrived at PU", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:07:35", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "🤦‍♂️", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:08:17", "sender": "Austin", "role": "dispatch", "label": "NONE", "text": "?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:08:24", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:08:39", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:20:54", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "@robertsafety driver is asking about new truck registration", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:21:04", "sender": "Felix", "role": "dispatch", "label": "NONE", "text": "any news about it ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:22:21", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "Thank you brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:22:33", "sender": "Benzoe", "role": "unknown", "label": "NONE", "text": "For let them know", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:31:40", "sender": "James Specter", "role": "dispatch", "label": "NONE", "text": "good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:41:48", "sender": "Austin", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:42:07", "sender": "Austin", "role": "dispatch", "label": "NONE", "text": "GTG ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:44:56", "sender": "Austin", "role": "dispatch", "label": "NONE", "text": "Load# 7EA1089 has been picked up BOL trl in: HMKD 800612 trl out: HMKD 800612 checked in", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-02 15:46:33", "sender": "Austin", "role": "dispatch", "label": "NONE", "text": "GTG", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0032", "type": "request", "categories": [ "permission_request" ], "group_id": "1003704445630", "group_title": "🎀 806 TASHIKA POMPEY (COMPNAY DRIVER) ROBERTSON TRUCKS", "driver": "TASHIKA POMPEY", "trigger_text": "I'm taking my break here so can I fuel up here are should I wait", "trigger_sender": "Tashika Pompey", "opened_at": "2026-04-02 06:38:08", "last_at": "2026-04-02 12:21:31", "last_signal_at": "2026-04-02 06:38:08", "resolved_at": null, "status": "stale", "duration_hours": 5.72, "message_count": 10, "signal_count": 1, "participants": [ "Tashika Pompey", "Martin", "Roy Grey", "Sayeed Adam" ], "timeline": [ { "timestamp": "2026-04-02 06:38:08", "sender": "Tashika Pompey", "role": "driver", "label": "DRIVER_REQUEST", "text": "I'm taking my break here so can I fuel up here are should I wait", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-02 06:38:39", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "@martin_fuel", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 06:39:45", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "pls refuel from the given fuel stop in MI refueling can be a problem", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 06:40:09", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 09:21:49", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "Unlock card please", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 09:21:58", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 09:22:06", "sender": "Martin", "role": "dispatch", "label": "NONE", "text": "gtg", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 11:09:29", "sender": "Roy Grey", "role": "dispatch", "label": "NONE", "text": "Load # 2376772 Status: Stopped 44 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-02 12:21:06", "sender": "Sayeed Adam", "role": "office", "label": "NONE", "text": "Load # 2376772 Status: Stopped 44 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-02 12:21:31", "sender": "Sayeed Adam", "role": "office", "label": "NONE", "text": "Tashika GM, how are you today? once you start rolling to the receiver please let us know", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0031", "type": "request", "categories": [ "home_time" ], "group_id": "1002281369010", "group_title": "🟢 📷 1024 JOAO MARTINS (COMPANY DRIVER) BUCKEYE TRUCK", "driver": "JOAO MARTINS", "trigger_text": "I requested a day off because I needed to take care of something, and it was Wednesday morning. At the time I got the load, I was not in the truck—I was doing what I had to do that day. Once I receive", "trigger_sender": "Joao Martins", "opened_at": "2026-04-02 06:18:34", "last_at": "2026-04-02 12:18:20", "last_signal_at": "2026-04-02 06:18:34", "resolved_at": null, "status": "stale", "duration_hours": 6.0, "message_count": 23, "signal_count": 1, "participants": [ "Joao Martins", "Nolan Hunt", "Ryan Clark", "Scott" ], "timeline": [ { "timestamp": "2026-04-02 06:18:34", "sender": "Joao Martins", "role": "driver", "label": "DRIVER_REQUEST", "text": "I requested a day off because I needed to take care of something, and it was Wednesday morning. At the time I got the load, I was not in the truck—I was doing what I had to do that day. Once I receive", "signals": [ "request:home_time" ], "is_resolution": false }, { "timestamp": "2026-04-02 06:38:21", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "i got u brother can u pu this load or should we cancel ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 06:41:24", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "yesterday?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 06:53:46", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Not Thursday delivery, friday delivery realistically", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 06:54:31", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "If past 12pm dont give me 900 or 1000 miles next day delivery", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 06:55:46", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "If i pick up 7am to 11am I can make 1000 miles delivery next day expect new york and texas", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 06:56:10", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "They are open right now?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 06:56:18", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "lemme check", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 06:59:35", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "they should open at 7 AM", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 07:02:48", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Ok I'll start rolling there", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 08:41:47", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "brother don't forget to print this updated truck reg also previous one already expired Joao", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 09:08:40", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Im here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 09:09:03", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "did u checked in?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 09:09:27", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Closed facility", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 09:09:47", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "5:09am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 11:08:31", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Im docked , pick up # please", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 11:08:56", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 11:09:14", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "Pick Up#: 25214663-3", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 11:09:25", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "25214663-3", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 11:52:03", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Joao got a dock brother ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 11:52:50", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Joao hey brother loading ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 12:18:05", "sender": "Joao Martins", "role": "driver", "label": "NONE", "text": "Im docked waiting", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 12:18:20", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "dock number pls", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0030", "type": "request", "categories": [ "doc_request" ], "group_id": "1003443235257", "group_title": "🎀 852 CHERRICA CALIXTE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "CHERRICA CALIXTE", "trigger_text": "Can you fax [phone]", "trigger_sender": "C C", "opened_at": "2026-04-02 01:45:48", "last_at": "2026-04-02 06:55:38", "last_signal_at": "2026-04-02 01:45:48", "resolved_at": null, "status": "stale", "duration_hours": 5.16, "message_count": 7, "signal_count": 1, "participants": [ "C C", "Sarah Smith", "Jason O’Connor" ], "timeline": [ { "timestamp": "2026-04-02 01:45:48", "sender": "C C", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Can you fax [phone]", "signals": [ "request:doc_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-02 01:45:53", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 01:46:23", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "sending now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 01:55:14", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 01:55:18", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "@Bill_safety", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 06:55:26", "sender": "Jason O’Connor", "role": "unknown", "label": "NONE", "text": "Update for the load# 86798 Status: Stopped Current location: Cecil, GA 460 miles left to DEL", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-02 06:55:38", "sender": "Jason O’Connor", "role": "unknown", "label": "NONE", "text": "@Cherricalixte when u gonna start rolling ?", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0029", "type": "request", "categories": [ "permission_request" ], "group_id": "1002782021066", "group_title": "🟡 🎀 807 JENNIFER GARRETT-GROSSARTH (COMPANY DRIVER) - BUCKEYE TRUCKS LLC", "driver": "JENNIFER GARRETT-GROSSARTH", "trigger_text": "Good evening may I have more hours", "trigger_sender": "Jennifer Garrett", "opened_at": "2026-04-02 01:32:59", "last_at": "2026-04-02 05:20:42", "last_signal_at": "2026-04-02 01:32:59", "resolved_at": null, "status": "stale", "duration_hours": 3.8, "message_count": 69, "signal_count": 1, "participants": [ "Jennifer Garrett", "Nolan Hunt", "Adam", "Fuel Department", "𝓓𝓪𝓿𝓲𝓭", "Aaron Safety" ], "timeline": [ { "timestamp": "2026-04-02 01:32:59", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good evening may I have more hours", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-02 01:33:03", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 02:15:45", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Hello good evening boss. I don’t know how to describe this except for this way I’m driving along and it’s like the truck slips into neutral. I mean it’s still in gear but it’s like it’s like the engin", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 02:19:32", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@Adam_Fleet @Hardy_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 02:24:15", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "can you send me video of problem ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 02:24:24", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "send me video of dashboard", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 02:24:26", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "Jennifer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 02:25:29", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 02:29:10", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Awesome it might take a few minutes. I’m in a traffic jam right now. Give me a few minutes. It’s not a traffic jam. It’s just slow moving traffic.", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 02:33:14", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 02:44:15", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Boss I tried to get a video of the engine reving up but no luck if it happens again I’ll let u know", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 02:44:46", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 02:47:07", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Boss can u skip my break", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 02:47:16", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 02:52:40", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Boss u have a fuel stop for me", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 02:52:50", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@Fuel_dep", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 02:53:22", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 02:53:44", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #673 Amount: For a Full Tank Address: 825 North Loop Road Sullivan , MO 63080 Interstate: I-44 Exit 226 Distance: 8 miles Map link: https://www.google.com/maps/search/?api", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-02 02:53:51", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "🎀1019 JENNIFER can we refuel from here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 03:39:15", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@Adam_Fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 03:57:51", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Good evening boss I have some more hours please. Thank you.", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 03:58:04", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 04:21:12", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Ppl", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 04:21:26", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "@david_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 04:21:59", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Boss, it smells like something is burning. I’m sorry.", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 04:24:00", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "yes clutch is done", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 04:24:07", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "need to recover the load", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 04:24:10", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "Please stop at safe palce", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 04:24:19", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "try to stop to safe place asap please", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 04:24:21", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "Jennifer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 04:24:29", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "@No1an_H7", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 04:24:34", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Roger boss I’m heading to a safe place right now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 04:24:35", "sender": "Adam", "role": "dispatch", "label": "NONE", "text": "Do not push it hard", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 04:24:58", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "yes please", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 04:25:00", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 04:25:26", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "5 miles away u have truck stop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 04:25:32", "sender": "Aaron Safety", "role": "dispatch", "label": "NONE", "text": "22345 Hwy 28, St Robert, MO 65584 https://maps.app.goo.gl/FtHVtTPHLhjEgps48", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 04:25:40", "sender": "𝓓𝓪𝓿𝓲𝓭", "role": "dispatch", "label": "NONE", "text": "Jennifer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 04:31:27", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Heading there", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 05:20:42", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Roger that boss", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 29 }, { "case_id": "REQ-0028", "type": "request", "categories": [ "permission_request" ], "group_id": "1002478861124", "group_title": "913 GREGORY PIERRE (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "GREGORY PIERRE", "trigger_text": "Please let me know when should I departure", "trigger_sender": "Gregory Pierre", "opened_at": "2026-04-01 22:52:59", "last_at": "2026-04-01 23:50:38", "last_signal_at": "2026-04-01 22:52:59", "resolved_at": "2026-04-01 23:50:38", "status": "resolved", "duration_hours": 0.96, "message_count": 9, "signal_count": 1, "participants": [ "Gregory Pierre", "Sarah Smith" ], "timeline": [ { "timestamp": "2026-04-01 22:52:59", "sender": "Gregory Pierre", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please let me know when should I departure", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-01 22:53:27", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "seems good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 22:53:31", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "pls scale the load", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 22:53:37", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Sure I will", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:47:46", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Still over", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:48:38", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "what about tandems ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:48:53", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "@Hardy_fleet @Nicholas_fleet1 pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:50:02", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Tandem still good it all the infront way", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:50:38", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "@Adam_Fleet are we g2g with 34100lb", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0027", "type": "request", "categories": [ "permission_request" ], "group_id": "1003751791410", "group_title": "🎀 1052 CANDICE BREWER (COMPANY DRIVER) ROBERTSON TRUCK", "driver": "CANDICE BREWER", "trigger_text": "So they don’t have any loaders right now to finish loading the rest of the trailer. They are asking can I leave the trailer here and come back in the morning for it", "trigger_sender": "Candice Brewer", "opened_at": "2026-04-01 22:40:20", "last_at": "2026-04-01 23:29:06", "last_signal_at": "2026-04-01 22:40:20", "resolved_at": null, "status": "stale", "duration_hours": 0.81, "message_count": 14, "signal_count": 1, "participants": [ "Candice Brewer", "Samuel ⛟" ], "timeline": [ { "timestamp": "2026-04-01 22:40:20", "sender": "Candice Brewer", "role": "driver", "label": "DRIVER_REQUEST", "text": "So they don’t have any loaders right now to finish loading the rest of the trailer. They are asking can I leave the trailer here and come back in the morning for it", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-04-01 22:41:18", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "checking with broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 22:50:23", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "waiting response from broker please waiti", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:08:21", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "Have you heard anything from the broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:08:42", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "still waiting give a minute", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:09:01", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "There is even a option to take half of the load which is 17 pallets if they don’t want me to drop it off", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:13:50", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "first option looks more convenient then second", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:14:54", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "broker reaching out them, please wait", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:19:33", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "Anything yet there asking again", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:19:55", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "sorry not yet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:20:39", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "Can someone make a executive decision please", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:20:52", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "They need an answer now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:22:39", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "pushing them give 5 minutes if no response we will comeback in the morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:29:06", "sender": "Candice Brewer", "role": "driver", "label": "NONE", "text": "They are shutting down I’m dropping the trailer and I will be back at 7 am", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0026", "type": "request", "categories": [ "info_request" ], "group_id": "1003686844791", "group_title": "🎀 5081 LATESHIA GRIFFIN (COMPANY DRIVER) ARSON LLC", "driver": "LATESHIA GRIFFIN", "trigger_text": "can you call loves please", "trigger_sender": "Lateshia Griffin", "opened_at": "2026-04-01 21:59:47", "last_at": "2026-04-01 23:18:32", "last_signal_at": "2026-04-01 21:59:47", "resolved_at": null, "status": "stale", "duration_hours": 1.31, "message_count": 17, "signal_count": 1, "participants": [ "Lateshia Griffin", "Alvin Carter", "Steve", "Nicholas" ], "timeline": [ { "timestamp": "2026-04-01 21:59:47", "sender": "Lateshia Griffin", "role": "driver", "label": "DRIVER_REQUEST", "text": "can you call loves please", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-01 22:00:11", "sender": "Alvin Carter", "role": "dispatch", "label": "NONE", "text": "@Hardy_fleet @Daniel_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 22:06:48", "sender": "Lateshia Griffin", "role": "driver", "label": "NONE", "text": "the people is waiting", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 22:07:17", "sender": "Lateshia Griffin", "role": "driver", "label": "NONE", "text": "they need to speak", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 22:08:02", "sender": "Alvin Carter", "role": "dispatch", "label": "NONE", "text": "@Adam_Fleet @Hardy_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 22:09:23", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "(217) 253-6855 Lowe's", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 22:09:38", "sender": "Lateshia Griffin", "role": "driver", "label": "NONE", "text": "huh", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 22:10:08", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 22:10:09", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "they found an issue with brake", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 22:10:14", "sender": "Steve", "role": "dispatch", "label": "NONE", "text": "need to call them now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 22:10:15", "sender": "Lateshia Griffin", "role": "driver", "label": "NONE", "text": "please call now", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-01 22:10:20", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 22:10:23", "sender": "Lateshia Griffin", "role": "driver", "label": "NONE", "text": "they been waiting", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 22:57:35", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "I just got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 22:57:37", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "let me check", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:18:20", "sender": "Nicholas", "role": "dispatch", "label": "NONE", "text": "Called & talked: they are done with the tire replacement and we have to come to the office to fix the brakes at that axle", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:18:32", "sender": "Lateshia Griffin", "role": "driver", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0025", "type": "request", "categories": [ "home_time" ], "group_id": "1002782021066", "group_title": "🟡 🎀 807 JENNIFER GARRETT-GROSSARTH (COMPANY DRIVER) - BUCKEYE TRUCKS LLC", "driver": "JENNIFER GARRETT-GROSSARTH", "trigger_text": "Hey boss, just a reminder my home time starts on the eighth thank you", "trigger_sender": "Jennifer Garrett", "opened_at": "2026-04-01 20:45:35", "last_at": "2026-04-02 01:32:41", "last_signal_at": "2026-04-01 20:45:35", "resolved_at": null, "status": "stale", "duration_hours": 4.79, "message_count": 7, "signal_count": 1, "participants": [ "Jennifer Garrett", "Ali", "Nolan Hunt" ], "timeline": [ { "timestamp": "2026-04-01 20:45:35", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Hey boss, just a reminder my home time starts on the eighth thank you", "signals": [ "request:home_time" ], "is_resolution": false }, { "timestamp": "2026-04-01 20:45:47", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "noted", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 22:44:07", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "Load# 12792177 Rolling 815 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-02 01:18:54", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Load# 12792177 Rolling CL: I-55, Pin Oak Township, IL, USA 649 miles left to the 1st receiver", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-02 01:19:02", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "Hey Good Evening Jennifer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 01:19:36", "sender": "Nolan Hunt", "role": "office", "label": "NONE", "text": "please keep me updated with ETA to the receiver ty", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 01:32:41", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "I have about 11 hrs to drop", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0024", "type": "request", "categories": [ "load_request" ], "group_id": "1003704445630", "group_title": "🎀 806 TASHIKA POMPEY (COMPNAY DRIVER) ROBERTSON TRUCKS", "driver": "TASHIKA POMPEY", "trigger_text": "Need load", "trigger_sender": "Tashika Pompey", "opened_at": "2026-04-01 19:27:22", "last_at": "2026-04-02 00:46:43", "last_signal_at": "2026-04-01 19:27:22", "resolved_at": null, "status": "stale", "duration_hours": 5.32, "message_count": 26, "signal_count": 1, "participants": [ "Tashika Pompey", "Wayne Parker", "Amir", "Tommy Nix", "Andrew" ], "timeline": [ { "timestamp": "2026-04-01 19:27:22", "sender": "Tashika Pompey", "role": "driver", "label": "DRIVER_REQUEST", "text": "Need load", "signals": [ "request:load_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-01 20:27:17", "sender": "Wayne Parker", "role": "dispatch", "label": "NONE", "text": "Load: 2376772 PU#: 6000144027SN PU#: 54098762LN Note: Live loading PU-time: 04/01 16:00-18:00 PU-address: Mann+Hummel Air Filtration 93 Industrial Dr Louisa, VA 23093 ————————————————————— Note: Li", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-01 20:27:19", "sender": "Wayne Parker", "role": "dispatch", "label": "NONE", "text": "pls confirm", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 21:33:59", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "Empty miles 63 I will let u know what load miles as soon as I'm loaded", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 21:35:56", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 22:16:01", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 22:16:45", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "Total miles 660 miles", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 22:17:11", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "@Walter_mileage", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 22:17:25", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "Need all my miles", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-01 22:38:55", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "Loaded", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 22:41:06", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 22:41:43", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "I'm bout to roll no room to sit everything legit on my end", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 22:42:39", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "looks good", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 22:42:54", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "Load: 2376772 has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-01 22:55:04", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "calling to driver", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:14:24", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "Huh", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:26:39", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "talked, driver will stop at the TA or Love's, if she wants to rest", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:26:48", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "tomorrow will test the batteries", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:29:07", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "can we check after del ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:37:39", "sender": "Wayne Parker", "role": "dispatch", "label": "NONE", "text": "Yes, need to deliver in the morning by 10 @Andrew_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:37:50", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "After Del", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:37:52", "sender": "Andrew", "role": "dispatch", "label": "NONE", "text": "Right", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:38:02", "sender": "Wayne Parker", "role": "dispatch", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:40:39", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "Are we good on time for the del ma'am ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:40:54", "sender": "Tommy Nix", "role": "dispatch", "label": "NONE", "text": "let me know ETA please", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 00:46:43", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "Yes", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0023", "type": "request", "categories": [ "contact_request" ], "group_id": "1003836137758", "group_title": "🎀 543 HELENE APOLLON (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "HELENE APOLLON", "trigger_text": "Call me", "trigger_sender": "Helene Helene", "opened_at": "2026-04-01 19:27:11", "last_at": "2026-04-02 02:27:14", "last_signal_at": "2026-04-01 22:53:44", "resolved_at": null, "status": "stale", "duration_hours": 7.0, "message_count": 15, "signal_count": 2, "participants": [ "Helene Helene", "🇬🇧Mr.George", "ᴋᴇɴᴢᴏ", "Samuel ⛟", "Hardy" ], "timeline": [ { "timestamp": "2026-04-01 19:27:11", "sender": "Helene Helene", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call me", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-01 19:27:21", "sender": "🇬🇧Mr.George", "role": "office", "label": "NONE", "text": "@Kenzo_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 19:27:37", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "sure", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 22:53:44", "sender": "Helene Helene", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call shop", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-01 22:54:06", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "@Hardy_fleet @Kenzo_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:02:21", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "@Fel1x_acc @JORDAN_ACC", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:04:45", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "@Fel1x_acc @JORDAN_ACC please assist", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:04:50", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "@choyxona2023", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:05:02", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "they will work on it in the morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:13:57", "sender": "Helene Helene", "role": "driver", "label": "NONE", "text": "Gtg?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:14:05", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:31:59", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:32:19", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "called no response", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:32:32", "sender": "Hardy", "role": "dispatch", "label": "NONE", "text": "@Heleneapollon did they check your truck ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 02:27:14", "sender": "Samuel ⛟", "role": "office", "label": "NONE", "text": "Load 66798346 Status rolling Location Dwight D. Eisenhower Hwy, West Jefferson, OH 43162 482 miles left to DLE", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0022", "type": "request", "categories": [ "contact_request" ], "group_id": "1002422905138", "group_title": "820T SERGEY MKRTYCHAN (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": null, "trigger_text": "Позвони", "trigger_sender": "Sergey Mkrtychan", "opened_at": "2026-04-01 18:52:09", "last_at": "2026-04-02 20:40:17", "last_signal_at": "2026-04-02 15:22:36", "resolved_at": null, "status": "stale", "duration_hours": 25.8, "message_count": 37, "signal_count": 3, "participants": [ "Sergey Mkrtychan", "Kyle", "Phil Kent", "Sam PTI", "Ethan", "Fuel Department", "Austin", "Ron Buck" ], "timeline": [ { "timestamp": "2026-04-01 18:52:09", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Позвони", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-01 18:52:41", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 18:54:57", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "drop trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 18:55:06", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "empty trailer address", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 18:58:18", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "called and talked", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 22:34:22", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 22:36:21", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "Load # 1250151 completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-01 22:41:12", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "@Sam_fleeet @Ethan_td", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 22:54:41", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Позвони", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-01 22:59:11", "sender": "Sam PTI", "role": "dispatch", "label": "NONE", "text": "253 - tr # LR165518 Dropped by: SERGEY MKRTYCHAN Location: KANSAS CITY MO Date: 04/01 Condition: overall good (not full) Docs: -", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-04-01 22:59:21", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "sec", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:05:09", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:05:51", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "called: no answe r", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:05:55", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "all good brat ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:22:40", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "https://maps.app.goo.gl/rURXc77gXcsgW8Lq6", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:35:45", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "called: driver will let us know once he found the trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:41:51", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "@Sam_fleeet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:44:13", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "is it loaded ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:47:08", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "@Sergey01968 brat is the trailer loaded ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:47:27", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "Please don't get it if it is still loaded", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:47:38", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "@Ethan_td do we have another trailer here ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:50:54", "sender": "Sam PTI", "role": "dispatch", "label": "NONE", "text": "831 + tr # SS005165 Picked up by: SERGEY MKRTYCHAN Location: KANSAS CITY MO Date: 04/01 Condition: overall good need to check clearance lights Docs:", "signals": [ "template:yard_move" ], "is_resolution": false }, { "timestamp": "2026-04-01 23:52:43", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "NONE", "text": "Да", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:52:54", "sender": "Ethan", "role": "dispatch", "label": "NONE", "text": "it is not loaded, there is just pallets inside @Sergey01968 can you ask them to take of the pallets from inside", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 23:56:45", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "called: per driver, that's the load that driver is supposed to get. Shipper told him, he should get this loaded trailer and they will give him paperwork at the facility", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 00:21:18", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "Update for the load# 1250237 The load has been picked up", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-02 00:57:14", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #674 Amount: For a Full Tank Address: 1 Campbranch Rd Warrenton , MO 63383 Interstate: I-70 Exit 188 Distance: 177 miles Map link: https://www.google.com/maps/search/?api=1", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-02 00:57:30", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "@Sergey01968 lets refuel at this pilot brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 03:53:35", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "Update for the load# 1250237 Status: rolling Current location: 24778 N Service Rd, Warrenton, MO 63383 1315 miles left to DEL", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-02 15:22:36", "sender": "Sergey Mkrtychan", "role": "unknown", "label": "DRIVER_REQUEST", "text": "Позвони", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-02 15:22:51", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "сейчас", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:26:40", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "called and talked", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:26:56", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "@safety_wade @russell_safety pls reach out to the receiver", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:27:37", "sender": "Austin", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 15:31:07", "sender": "Austin", "role": "dispatch", "label": "NONE", "text": "talked:explained", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-02 18:29:15", "sender": "Kyle", "role": "dispatch", "label": "NONE", "text": "Update for the load# 1250237 Status: rolling Current location: 2625 Greenwich Rd, Wadsworth, OH 44281 720 miles left to DEL", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-02 20:40:17", "sender": "Ron Buck", "role": "dispatch", "label": "NONE", "text": "Load # AIS12796517 ------------------------------------------- Note: Drop Empty ? Hook Preloaded PO # MVP-7254 Pick up time: 4/3/2026 6am to 5pm Pick up address: AIS 25 Tucker Drive Leominster, MA", "signals": [ "template:load_dispatch" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0021", "type": "request", "categories": [ "pay_request" ], "group_id": "1002269071382", "group_title": "📷 907 HASSAN CAMALEY (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "HASSAN CAMALEY", "trigger_text": "Pl activate fuel card", "trigger_sender": "Hassan Camaley", "opened_at": "2026-04-01 16:51:05", "last_at": "2026-04-01 20:48:14", "last_signal_at": "2026-04-01 16:51:05", "resolved_at": null, "status": "stale", "duration_hours": 3.95, "message_count": 6, "signal_count": 1, "participants": [ "Hassan Camaley", "draco", "Antony", "Bill Safety" ], "timeline": [ { "timestamp": "2026-04-01 16:51:05", "sender": "Hassan Camaley", "role": "driver", "label": "DRIVER_REQUEST", "text": "Pl activate fuel card", "signals": [ "request:pay_request" ], "is_resolution": false }, { "timestamp": "2026-04-01 16:51:46", "sender": "draco", "role": "dispatch", "label": "NONE", "text": "gtg", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 17:20:48", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "@Bill_safety", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 17:21:01", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "@Khamza_acc @Fel1x_acc @JORDAN_ACC", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 17:21:09", "sender": "Bill Safety", "role": "safety", "label": "NONE", "text": "G2G", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 20:48:14", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "Update for the load# AIS12778620 Status: Rolling Current location: White Plains, NY 10604 281 miles left to the delivery", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0020", "type": "request", "categories": [ "permission_request" ], "group_id": "1002569490209", "group_title": "📷 940 KERVINSON SALIBA (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "KERVINSON SALIBA", "trigger_text": "Can I go?", "trigger_sender": "Nkuba Saliba", "opened_at": "2026-04-01 16:01:33", "last_at": "2026-04-01 16:07:18", "last_signal_at": "2026-04-01 16:01:33", "resolved_at": "2026-04-01 16:07:18", "status": "resolved", "duration_hours": 0.1, "message_count": 5, "signal_count": 1, "participants": [ "Nkuba Saliba", "Antony", "Brian" ], "timeline": [ { "timestamp": "2026-04-01 16:01:33", "sender": "Nkuba Saliba", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can I go?", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-01 16:06:06", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "@Brianfleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 16:06:12", "sender": "Brian", "role": "office", "label": "NONE", "text": "2 mins", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 16:06:14", "sender": "Brian", "role": "office", "label": "NONE", "text": "and good to go", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 16:07:18", "sender": "Brian", "role": "office", "label": "NONE", "text": "now you are good to go brother", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0019", "type": "request", "categories": [ "contact_request" ], "group_id": "1003686844791", "group_title": "🎀 5081 LATESHIA GRIFFIN (COMPANY DRIVER) ARSON LLC", "driver": "LATESHIA GRIFFIN", "trigger_text": "can you. all him he need to talk to you", "trigger_sender": "Lateshia Griffin", "opened_at": "2026-04-01 14:08:50", "last_at": "2026-04-01 15:40:51", "last_signal_at": "2026-04-01 14:08:50", "resolved_at": "2026-04-01 15:40:51", "status": "resolved", "duration_hours": 1.53, "message_count": 8, "signal_count": 1, "participants": [ "Lateshia Griffin", "ᴋᴇɴᴢᴏ" ], "timeline": [ { "timestamp": "2026-04-01 14:08:50", "sender": "Lateshia Griffin", "role": "driver", "label": "DRIVER_REQUEST", "text": "can you. all him he need to talk to you", "signals": [ "request:contact_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-01 14:08:55", "sender": "Lateshia Griffin", "role": "driver", "label": "NONE", "text": "call", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 14:10:26", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "sure", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 14:18:16", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "talked, gave acc number, they will start working on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 14:21:53", "sender": "Lateshia Griffin", "role": "driver", "label": "NONE", "text": "yes will call me when ready", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 14:21:58", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 15:40:13", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "are they done?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 15:40:51", "sender": "Lateshia Griffin", "role": "driver", "label": "NONE", "text": "haven’t started do you think i can make it to drop trailer then get tire fixed", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0018", "type": "request", "categories": [ "info_request" ], "group_id": "1002782021066", "group_title": "🟡 🎀 807 JENNIFER GARRETT-GROSSARTH (COMPANY DRIVER) - BUCKEYE TRUCKS LLC", "driver": "JENNIFER GARRETT-GROSSARTH", "trigger_text": "Boss the pu address can u confirm I don’t see the house number", "trigger_sender": "Jennifer Garrett", "opened_at": "2026-04-01 13:23:03", "last_at": "2026-04-01 19:49:35", "last_signal_at": "2026-04-01 19:16:20", "resolved_at": null, "status": "stale", "duration_hours": 6.44, "message_count": 53, "signal_count": 2, "participants": [ "Jennifer Garrett", "Scott", "Malcolm", "Tony", "Daniel", "Ali", "Ryan Clark", "Mark", "Henry", "Leo" ], "timeline": [ { "timestamp": "2026-04-01 13:23:03", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Boss the pu address can u confirm I don’t see the house number", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-04-01 13:23:29", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 13:24:02", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "All the address are missing the house numbers Boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 13:24:35", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "N82 W13118 Leon Rd, Menomonee Falls, WI 53051, United States https://maps.app.goo.gl/cx5wrsAZZb6ZpMaQA", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 13:24:47", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "Arandell Corporation N82 W13118 Leon Rd MENOMONEE FALLS, WI 53051", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 13:32:50", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "Jennifer GM ma'am we will provide shop after pu, for replacing the tires on trl and truck fix the light", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 13:33:17", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Good morning Boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 13:33:24", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Roger that", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 13:47:44", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 13:53:47", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "ty ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 13:54:14", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "LOAD 561745 delivered", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 13:55:11", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Heading to next pu location", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 14:07:21", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "https://maps.app.goo.gl/tA1gVKArAkDKYCuNA", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 14:07:51", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "Jennifer ma'am can u pls enter this shop after pu, in order to fix plate light", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 14:14:52", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "lmk once u arrive to the shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 14:17:36", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Arrived", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 14:18:09", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "PU number please", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 14:18:30", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "352462", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 14:18:35", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "12792177", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 14:25:15", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "Jennifer All good?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 14:25:17", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "Got dock?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 14:26:55", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Docked in door 2", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 14:27:04", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "cool cool", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 14:27:05", "sender": "Ali", "role": "dispatch", "label": "NONE", "text": "GM", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 15:51:12", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 15:52:29", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "There is no seal", "signals": [ "report:seal_missing" ], "is_resolution": false }, { "timestamp": "2026-04-01 15:54:43", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Load# 12792177 Picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-01 15:55:43", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "Jennifer don't forget to go to the shop ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 15:58:05", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "lmk once u arrive ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 16:39:03", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@Daniel_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 16:39:42", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "calling to shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 16:42:42", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "talked to shop, informed abt issues", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 16:43:10", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Check boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 19:02:49", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Hello boss truck is finished they sent the invoices they are waiting for payment", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 19:03:09", "sender": "Scott", "role": "dispatch", "label": "NONE", "text": "@Daniel_fleet1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 19:03:59", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "can u pls send me a pictures", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 19:04:10", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "of lro lri truck tires", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 19:04:22", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "top clearance light", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 19:04:27", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "plate light", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 19:49:35", "sender": "Leo", "role": "dispatch", "label": "NONE", "text": "noted, ty", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 13 }, { "case_id": "REQ-0017", "type": "request", "categories": [ "info_request" ], "group_id": "1003686844791", "group_title": "🎀 5081 LATESHIA GRIFFIN (COMPANY DRIVER) ARSON LLC", "driver": "LATESHIA GRIFFIN", "trigger_text": "what’s the address to office", "trigger_sender": "Lateshia Griffin", "opened_at": "2026-04-01 12:59:02", "last_at": "2026-04-01 17:09:37", "last_signal_at": "2026-04-01 12:59:02", "resolved_at": "2026-04-01 17:09:37", "status": "resolved", "duration_hours": 4.18, "message_count": 18, "signal_count": 1, "participants": [ "Lateshia Griffin", "Daniel", "Wade Safety", "ᴋᴇɴᴢᴏ" ], "timeline": [ { "timestamp": "2026-04-01 12:59:02", "sender": "Lateshia Griffin", "role": "driver", "label": "DRIVER_REQUEST", "text": "what’s the address to office", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-01 12:59:19", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "i will provide u after u drop trl ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 12:59:26", "sender": "Lateshia Griffin", "role": "driver", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 13:18:37", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "ETA to the sop ma'am?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 13:32:47", "sender": "Lateshia Griffin", "role": "driver", "label": "NONE", "text": "i’m like 17 miles away from loves", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 13:33:11", "sender": "Wade Safety", "role": "safety", "label": "NONE", "text": "@Daniel_fleet1 @kenzo", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 13:33:27", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 13:34:03", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "is truck or trl?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 13:34:07", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "which axle", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 13:34:14", "sender": "Lateshia Griffin", "role": "driver", "label": "NONE", "text": "drive tires on truck", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 13:34:22", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 13:34:28", "sender": "Lateshia Griffin", "role": "driver", "label": "NONE", "text": "first one", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 13:34:42", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "can u send video from inside of the tire?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 15:41:24", "sender": "Lateshia Griffin", "role": "driver", "label": "NONE", "text": "ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 16:31:28", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "did they start?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 16:58:24", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "Lateshia", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 17:05:49", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 17:09:37", "sender": "ᴋᴇɴᴢᴏ", "role": "dispatch", "label": "NONE", "text": "talked with the shop, approved, they should be done soon", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0016", "type": "request", "categories": [ "contact_request" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "Call me on here sir", "trigger_sender": "mario santos", "opened_at": "2026-04-01 12:39:00", "last_at": "2026-04-01 18:31:43", "last_signal_at": "2026-04-01 12:39:00", "resolved_at": null, "status": "stale", "duration_hours": 5.88, "message_count": 9, "signal_count": 1, "participants": [ "mario santos", "Tom Hall", "Antony", "Fuel Department" ], "timeline": [ { "timestamp": "2026-04-01 12:39:00", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "Call me on here sir", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-04-01 12:53:30", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "Be safe brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 14:39:12", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Sir I will get re loaded here or have to go to a different location to get loaded", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 15:15:21", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "Update for the load# 5560527 Status: Rolling Current location: 492 Jesse Work Rd, Dickson, TN 37055 300 miles left back to the shipper AR", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-01 18:29:20", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #332 Amount: For a Full Tank Address: 3300 Highway 391 North North Little Rock , AR 72117 Interstate: I-40, Exit 161 Distance: 117 miles Map link: https://www.go", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-01 18:29:36", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "@RioDogg lets refuel at this pilot AFTER PU brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 18:29:52", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "I’m fuel after unload / reload", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 18:30:18", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "Update for the load# 5560527 Status: Rolling Current location: 9783 US-70, Proctor, AR 72376 119 miles left back to the shipper AR", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-01 18:31:43", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "its after PU", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0015", "type": "request", "categories": [ "contact_request" ], "group_id": "1003850984050", "group_title": "🎀 841 TOUSSAINT MARIE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "TOUSSAINT MARIE", "trigger_text": "Can you call me? Please", "trigger_sender": "Marie Guetching Toussaint Altidor", "opened_at": "2026-04-01 11:24:45", "last_at": "2026-04-01 16:53:47", "last_signal_at": "2026-04-01 11:24:45", "resolved_at": null, "status": "stale", "duration_hours": 5.48, "message_count": 30, "signal_count": 1, "participants": [ "Marie Guetching Toussaint Altidor", "Eric Foreman", "Zach Murphey", "Mary Watson" ], "timeline": [ { "timestamp": "2026-04-01 11:24:45", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you call me? Please", "signals": [ "request:contact_request", "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-01 11:25:00", "sender": "Eric Foreman", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 11:31:00", "sender": "Eric Foreman", "role": "dispatch", "label": "NONE", "text": "nobody responded my calls. let's wait until 8 am ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 11:31:19", "sender": "Eric Foreman", "role": "dispatch", "label": "NONE", "text": "I called to all numbers that I have, but no response", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 12:26:00", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "Gm ma'am Eric told me what is going on. Trying to work with broker now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 13:15:04", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "I’m at the dock right now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 13:15:14", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "Great!", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 13:56:14", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "They’re almost done", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 13:56:29", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "nice", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 13:56:31", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Did you find something for me?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 13:56:32", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "i'm working on a load for you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 13:56:34", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "not yet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 14:05:26", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "Marie Guetching getting you a load now", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 14:05:31", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "Del 6pm tomorrow Lakeland, FL", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 14:06:51", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "Marie Guetching broker will send you Tracker Tools tracking. Please accept it and send me screenshot As well they will call you in 10-15 mins to confirm if you are empty or not and will ask for ETA", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 14:24:14", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "Load# 15867898 Note: Live Loading PU-time: 04/01 13:00 PU # [phone] ROCK HILL DC 996 PARAGON WAY ROCK HILL, SC 29730 ————————————————————— Note: Live unloading DEL-time: 04/02 18:00 PO# L127", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-01 14:35:38", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "Good to go to next PU ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 14:49:24", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "Lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 15:47:12", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "#Update Status: rolling 50 miles away from the shipper", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-01 16:51:08", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Hello", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 16:51:22", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "yes ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 16:51:31", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "They asked me the pu number", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 16:51:40", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Start with 929", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 16:51:45", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "Check please load info", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 16:51:47", "sender": "Mary Watson", "role": "dispatch", "label": "NONE", "text": "pls check the load info", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 16:52:09", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "That’s one doesn’t work", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 16:52:22", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "understood. Checking with broker then. I dont have different PU#s", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 16:52:57", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "The pu number should be start 925", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 16:53:41", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "The broker send it to me, I got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 16:53:47", "sender": "Zach Murphey", "role": "office", "label": "NONE", "text": "good", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0014", "type": "request", "categories": [ "doc_request" ], "group_id": "1002395820246", "group_title": "📷 1123 RODRIGUEZ ISRAEL (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "RODRIGUEZ ISRAEL", "trigger_text": "called: he will print out new registration once he stops to get fuel", "trigger_sender": "Thomas Brown", "opened_at": "2026-04-01 02:02:27", "last_at": "2026-04-01 07:13:00", "last_signal_at": "2026-04-01 02:02:27", "resolved_at": null, "status": "stale", "duration_hours": 5.18, "message_count": 7, "signal_count": 1, "participants": [ "Thomas Brown", "Israel Rodriguez", "Fuel Department", "Hazel" ], "timeline": [ { "timestamp": "2026-04-01 02:02:27", "sender": "Thomas Brown", "role": "staff_relay", "label": "DRIVER_REQUEST", "text": "called: he will print out new registration once he stops to get fuel", "signals": [ "request:doc_request", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-04-01 02:08:50", "sender": "Israel Rodriguez", "role": "driver", "label": "NONE", "text": "Fuel stop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 02:09:29", "sender": "Thomas Brown", "role": "office", "label": "NONE", "text": "@fuel_dep1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 02:19:52", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 02:20:09", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #131 Amount: For a Full Tank Address: 2010 West Clay Street Osceola , IA 50213 Interstate: I-35, Exit 34 Distance: 259 miles Map link: https://www.google.com/map", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-04-01 02:20:16", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "@Israelrdgz can we refuel from here", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 07:13:00", "sender": "Hazel", "role": "dispatch", "label": "NONE", "text": "Load - 22645098 Status: stopped Location:11957 Douglas Ave, Urbandale, IA 50322 1270 miles away from DEL", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0013", "type": "request", "categories": [ "doc_request" ], "group_id": "1003850984050", "group_title": "🎀 841 TOUSSAINT MARIE (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "TOUSSAINT MARIE", "trigger_text": "Please, can you fax the registration on that number [phone]", "trigger_sender": "Marie Guetching Toussaint Altidor", "opened_at": "2026-04-01 01:20:23", "last_at": "2026-04-01 02:46:03", "last_signal_at": "2026-04-01 01:20:23", "resolved_at": null, "status": "stale", "duration_hours": 1.43, "message_count": 6, "signal_count": 1, "participants": [ "Marie Guetching Toussaint Altidor", "Amir" ], "timeline": [ { "timestamp": "2026-04-01 01:20:23", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please, can you fax the registration on that number [phone]", "signals": [ "request:doc_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-01 01:21:56", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "Let me know", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-01 01:25:30", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "a second", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 01:34:18", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 01:34:35", "sender": "Marie Guetching Toussaint Altidor", "role": "driver", "label": "NONE", "text": "You’re welcome", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 02:46:03", "sender": "Amir", "role": "dispatch", "label": "NONE", "text": "Update for Load # 5224963 Status: Stopped Current location : 950 Jimmie Kerr Rd #40/85, Haw River, NC 27258 30 miles left to the receiver", "signals": [ "template:tracking" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0012", "type": "request", "categories": [ "doc_request" ], "group_id": "1003313021084", "group_title": "🎀 914 TUGBA TASTEKIN (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "TUGBA TASTEKIN", "trigger_text": "did you print out the new registration ?", "trigger_sender": "John Carter", "opened_at": "2026-03-31 23:23:29", "last_at": "2026-04-01 05:04:29", "last_signal_at": "2026-03-31 23:23:29", "resolved_at": null, "status": "stale", "duration_hours": 5.68, "message_count": 27, "signal_count": 1, "participants": [ "John Carter", "Y", "Michael" ], "timeline": [ { "timestamp": "2026-03-31 23:23:29", "sender": "John Carter", "role": "unknown", "label": "DRIVER_REQUEST", "text": "did you print out the new registration ?", "signals": [ "request:doc_request" ], "is_resolution": false }, { "timestamp": "2026-03-31 23:24:20", "sender": "Y", "role": "dispatch", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 23:24:33", "sender": "John Carter", "role": "unknown", "label": "NONE", "text": "it means yes ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 23:25:01", "sender": "John Carter", "role": "unknown", "label": "NONE", "text": "if no, please do it as soon as possible", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 23:26:05", "sender": "John Carter", "role": "unknown", "label": "NONE", "text": "Y", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 00:59:28", "sender": "John Carter", "role": "unknown", "label": "NONE", "text": "thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 00:59:33", "sender": "John Carter", "role": "unknown", "label": "NONE", "text": "@stanleysamsara @fredosamsara", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 00:59:39", "sender": "Y", "role": "dispatch", "label": "NONE", "text": "Can ypu check", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 01:00:24", "sender": "John Carter", "role": "unknown", "label": "NONE", "text": "why + ?", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-01 01:00:52", "sender": "Y", "role": "dispatch", "label": "NONE", "text": "Traffic chrck traffic", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 01:01:10", "sender": "John Carter", "role": "unknown", "label": "NONE", "text": "got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 01:01:31", "sender": "John Carter", "role": "unknown", "label": "NONE", "text": "please send picture of the traffic as well", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 01:01:36", "sender": "John Carter", "role": "unknown", "label": "NONE", "text": "of the road", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 01:01:40", "sender": "John Carter", "role": "unknown", "label": "NONE", "text": "to inform the broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 01:01:53", "sender": "Y", "role": "dispatch", "label": "NONE", "text": "Not moving waiting to turn back red", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 01:01:56", "sender": "Y", "role": "dispatch", "label": "NONE", "text": "Inform", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 01:02:03", "sender": "John Carter", "role": "unknown", "label": "NONE", "text": "picture pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 01:02:09", "sender": "Y", "role": "dispatch", "label": "NONE", "text": "At truck stop", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 01:02:19", "sender": "Y", "role": "dispatch", "label": "NONE", "text": "I was at traffic all day too", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 01:02:29", "sender": "Y", "role": "dispatch", "label": "NONE", "text": "Its too bad to work east sife", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 01:02:37", "sender": "Y", "role": "dispatch", "label": "NONE", "text": "Its just waste of time", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 01:02:42", "sender": "John Carter", "role": "unknown", "label": "NONE", "text": "why you didn't inform us", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-01 01:03:06", "sender": "John Carter", "role": "unknown", "label": "NONE", "text": "now we dont have any proof", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 03:22:00", "sender": "Michael", "role": "dispatch", "label": "NONE", "text": "Load # 35958653 Current location: 3030 Charleston Hwy, West Columbia, SC 29172 Status: Stopped GPS is showing 787 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-01 05:03:20", "sender": "Michael", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 05:04:18", "sender": "Michael", "role": "dispatch", "label": "NONE", "text": "called: no answer", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 05:04:29", "sender": "Michael", "role": "dispatch", "label": "NONE", "text": "Y gm pls start rolling to DEL", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0011", "type": "request", "categories": [ "doc_request" ], "group_id": "1002424304837", "group_title": "📷 1092 MAX HENRY TELFORT (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MAX HENRY TELFORT", "trigger_text": "Honestly yesterday I tried to print it out system was down, today I went take shower after to print it out I forgot, but for sure later I will do it...", "trigger_sender": "Max", "opened_at": "2026-03-31 22:56:22", "last_at": "2026-04-01 00:48:33", "last_signal_at": "2026-03-31 22:56:22", "resolved_at": null, "status": "stale", "duration_hours": 1.87, "message_count": 16, "signal_count": 1, "participants": [ "Max", "Phil Kent", "Fuel Department" ], "timeline": [ { "timestamp": "2026-03-31 22:56:22", "sender": "Max", "role": "driver", "label": "DRIVER_REQUEST", "text": "Honestly yesterday I tried to print it out system was down, today I went take shower after to print it out I forgot, but for sure later I will do it...", "signals": [ "request:doc_request" ], "is_resolution": false }, { "timestamp": "2026-03-31 22:57:27", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "got it brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 22:57:42", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "we can send by fax too if needed", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 22:58:56", "sender": "Max", "role": "driver", "label": "NONE", "text": "Okay I am busy cooking some food now, you cand send it at the pilot where I am and when I am finish I can grab them", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 22:59:38", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "can you send fax number or email address?", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 23:39:56", "sender": "Max", "role": "driver", "label": "NONE", "text": "Fax:[phone]", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 23:40:09", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "sec", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 23:40:42", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "sent, will be delivered in few minutes", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 23:43:08", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "done", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 23:43:29", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "please send picture once you get it", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 23:51:35", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "@Max_Henry0990 did you get it ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 00:08:19", "sender": "Max", "role": "driver", "label": "NONE", "text": "Active f card", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 00:08:26", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "@fuel_dep1", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 00:09:17", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "active", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 00:47:43", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "did you print it out ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 00:48:33", "sender": "Phil Kent", "role": "dispatch", "label": "NONE", "text": "@fredosamsara", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0010", "type": "request", "categories": [ "permission_request" ], "group_id": "1002478861124", "group_title": "913 GREGORY PIERRE (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "GREGORY PIERRE", "trigger_text": "Please let me know when should I departure", "trigger_sender": "Gregory Pierre", "opened_at": "2026-03-31 20:32:18", "last_at": "2026-04-01 20:33:58", "last_signal_at": "2026-04-01 20:26:25", "resolved_at": null, "status": "stale", "duration_hours": 24.03, "message_count": 44, "signal_count": 4, "participants": [ "Gregory Pierre", "Sam W", "Fuel Department", "Sarah Smith", "Max J", "Henry" ], "timeline": [ { "timestamp": "2026-03-31 20:32:18", "sender": "Gregory Pierre", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please let me know when should I departure", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-03-31 20:32:24", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 20:34:03", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "LOAD# 2373207 Picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-03-31 22:36:57", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Flying J #664 Amount: For a Full Tank Address: 13019 Walton Verona Rd Walton , KY 41094 Interstate: I-75 Exit 171 Distance: 284 miles Map link: https://www.google.com/maps/search/?a", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-03-31 22:37:07", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "@Gregpierre lets refuel at this pilot brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 22:37:10", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Thank you Brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 00:17:37", "sender": "Sarah Smith", "role": "dispatch", "label": "NONE", "text": "Update for the load # 2373207 Current location: 928 Vivian Ave, Rocky Top, TN 37769 Status: rolling Miles: 495", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-01 15:43:14", "sender": "Gregory Pierre", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please let me know when should I departure", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-01 15:44:14", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "Checkibng", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 15:46:20", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "LOAD# 2373207 Completed", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-01 15:46:26", "sender": "Max J", "role": "dispatch", "label": "NONE", "text": "cool", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 15:46:32", "sender": "Max J", "role": "dispatch", "label": "NONE", "text": "we are looking load to FL", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 15:47:02", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Okay Brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 16:06:04", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Also scaled empty receipts", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 16:06:12", "sender": "Max J", "role": "dispatch", "label": "NONE", "text": "pls send", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 16:06:22", "sender": "Max J", "role": "dispatch", "label": "NONE", "text": "@Samm_Wilson send empty / heavy scalet tickets to broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 16:06:42", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Sent", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 16:08:23", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "is it empty scale ticket?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 16:09:21", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Yes Brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 16:11:56", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "To make easy you understand it both way lookup for inbound Gross at 09:59am And down says recalled Gross at 11:02 am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 16:12:37", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Hope that helping you get more ideas", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 16:33:05", "sender": "Max J", "role": "dispatch", "label": "NONE", "text": "LOAD# 2282014 Note: LIVE LOAD PU# BM#V703133; PO#VOS PO# 71296040; CR#VEROH248; BM#ULS2736567; CR#Pending; XY#VERITIVOUTBOUND; CR#TV; OU#gwall; CR#V703133; CR#FZMK; XY#DEFAULTMTA; OU#", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-01 16:33:07", "sender": "Max J", "role": "dispatch", "label": "NONE", "text": "here we go", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 16:34:05", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Thank you Brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 16:34:10", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Confirm", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 16:34:27", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "On the way", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 19:07:28", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "@Gregpierre Loading?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 19:15:50", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Sure done", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 19:15:54", "sender": "Gregory Pierre", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please let me know when should I departure", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-01 19:15:59", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "No seal", "signals": [ "report:seal_missing" ], "is_resolution": false }, { "timestamp": "2026-04-01 19:19:07", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "@Gregpierre please go to the nearest scale", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 19:19:19", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Sure i will", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 19:20:29", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "LOAD# 2282014 Picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-01 20:26:07", "sender": "Gregory Pierre", "role": "driver", "label": "NONE", "text": "Guys i sent it but we have Drive axle 20lb over. And the tandem can't go over more front way", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 20:26:25", "sender": "Gregory Pierre", "role": "driver", "label": "DRIVER_REQUEST", "text": "Please let me know what should i do", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-01 20:27:48", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "@Hardy_fleet @Tony_fleet1 @richard_fleet", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 20:27:53", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "Could you help here pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 20:28:14", "sender": "Henry", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 20:30:02", "sender": "Henry", "role": "dispatch", "label": "NONE", "text": "lets try to slide fully to the front and check", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 20:33:58", "sender": "Sam W", "role": "dispatch", "label": "NONE", "text": "checking on this", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 4 }, { "case_id": "REQ-0009", "type": "request", "categories": [ "doc_request" ], "group_id": "1002879109522", "group_title": "📷 673 JAMES EDMOND (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "JAMES EDMOND", "trigger_text": "talked, driver will print out new truck registration today", "trigger_sender": "Jacob Safety", "opened_at": "2026-03-31 19:18:32", "last_at": "2026-03-31 19:18:32", "last_signal_at": "2026-03-31 19:18:32", "resolved_at": null, "status": "stale", "duration_hours": 0.0, "message_count": 1, "signal_count": 1, "participants": [ "Jacob Safety" ], "timeline": [ { "timestamp": "2026-03-31 19:18:32", "sender": "Jacob Safety", "role": "staff_relay", "label": "DRIVER_REQUEST", "text": "talked, driver will print out new truck registration today", "signals": [ "request:doc_request", "staff_relay" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0008", "type": "request", "categories": [ "doc_request" ], "group_id": "1002114603599", "group_title": "📷 839 MUKUNZI DAN (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MUKUNZI DAN", "trigger_text": "talked, the driver will print out new registraiton today", "trigger_sender": "Jacob Safety", "opened_at": "2026-03-31 19:10:46", "last_at": "2026-04-01 10:48:33", "last_signal_at": "2026-04-01 05:30:09", "resolved_at": null, "status": "stale", "duration_hours": 15.63, "message_count": 11, "signal_count": 2, "participants": [ "Jacob Safety", "Rebecca", "Stanley", "Omar Williams", "Danny M" ], "timeline": [ { "timestamp": "2026-03-31 19:10:46", "sender": "Jacob Safety", "role": "staff_relay", "label": "DRIVER_REQUEST", "text": "talked, the driver will print out new registraiton today", "signals": [ "request:doc_request", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-03-31 19:32:54", "sender": "Rebecca", "role": "dispatch", "label": "NONE", "text": "Update for the load# 0872311 Status: rolling CL: Ohio Turnpike, Northwest, OH, 43543 407 miles left to the receiver", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-04-01 05:30:09", "sender": "Stanley", "role": "unknown", "label": "DRIVER_REQUEST", "text": "did you print it out sir ?", "signals": [ "request:doc_request" ], "is_resolution": false }, { "timestamp": "2026-04-01 05:30:19", "sender": "Stanley", "role": "unknown", "label": "NONE", "text": "pls send photo of it ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 05:30:45", "sender": "Stanley", "role": "unknown", "label": "NONE", "text": "@Alden20", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 05:52:57", "sender": "Omar Williams", "role": "dispatch", "label": "NONE", "text": "Load # 0872311 Current location: 241 Interstate St, Walcott, IA 52773 Status: Stopped 66 miles left to DEL", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-04-01 05:53:37", "sender": "Omar Williams", "role": "dispatch", "label": "NONE", "text": "@Alden20 GM sir, ETA pls", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 06:26:41", "sender": "Omar Williams", "role": "dispatch", "label": "NONE", "text": "@Alden20 can u print out it brother !", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 10:19:38", "sender": "Omar Williams", "role": "dispatch", "label": "NONE", "text": "Same status", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 10:47:51", "sender": "Danny M", "role": "dispatch", "label": "NONE", "text": "Already printed yesterday.", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 10:48:33", "sender": "Omar Williams", "role": "dispatch", "label": "NONE", "text": "did u send it ?", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0007", "type": "request", "categories": [ "doc_request" ], "group_id": "1002537597281", "group_title": "📷 1245 ELYSE MPAMIRA (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "ELYSE MPAMIRA", "trigger_text": "talked, the driver will print out new truck reg today", "trigger_sender": "Jacob Safety", "opened_at": "2026-03-31 19:00:55", "last_at": "2026-03-31 21:05:29", "last_signal_at": "2026-03-31 19:00:55", "resolved_at": null, "status": "stale", "duration_hours": 2.08, "message_count": 3, "signal_count": 1, "participants": [ "Jacob Safety", "Alex Nortom", "Elyse" ], "timeline": [ { "timestamp": "2026-03-31 19:00:55", "sender": "Jacob Safety", "role": "staff_relay", "label": "DRIVER_REQUEST", "text": "talked, the driver will print out new truck reg today", "signals": [ "request:doc_request", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-03-31 20:26:32", "sender": "Alex Nortom", "role": "dispatch", "label": "NONE", "text": "Hey @elysempamira brother. Please print out registration. Today is last day for it to avoid charges", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 21:05:29", "sender": "Elyse", "role": "dispatch", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0006", "type": "request", "categories": [ "contact_request" ], "group_id": "1002560188081", "group_title": "📷 972 OLEKSII ZADOROZHNYI (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "OLEKSII ZADOROZHNYI", "trigger_text": "Позвоните ко мне", "trigger_sender": "Oleksii Zadorozhnyi", "opened_at": "2026-03-31 17:55:15", "last_at": "2026-03-31 21:04:14", "last_signal_at": "2026-03-31 17:55:15", "resolved_at": "2026-03-31 21:04:14", "status": "resolved", "duration_hours": 3.15, "message_count": 13, "signal_count": 1, "participants": [ "Oleksii Zadorozhnyi", "Leo", "Daniel", "Alex Nortom" ], "timeline": [ { "timestamp": "2026-03-31 17:55:15", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "DRIVER_REQUEST", "text": "Позвоните ко мне", "signals": [ "request:contact_request" ], "is_resolution": false }, { "timestamp": "2026-03-31 17:57:03", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "NONE", "text": "Ребята мне сколько здесь ждать надо?", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 17:57:08", "sender": "Leo", "role": "dispatch", "label": "NONE", "text": "CaLLING", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 18:01:40", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "NONE", "text": "На сервисе сказали что только брызговики они поменяет и всё стоп задний ни светится АБС не работает как вы договаривались?", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 18:01:57", "sender": "Leo", "role": "dispatch", "label": "NONE", "text": "checking", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 18:15:49", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "calling to shop", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 18:18:11", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "they just pulled u in and they will fix everything", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 19:29:55", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "@oleksiizador are they working on trl Sir?", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 19:40:47", "sender": "Alex Nortom", "role": "dispatch", "label": "NONE", "text": "Load# 7EA8611 Note: Live loading PU-time: 04/01 15:00 PU-address: Brooks Sports Dc 4124 Allpoints Drive Whitestown, IN 46075 ————————————————————— Note: Live unloading DEL-time: 04/02 07:0", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-03-31 20:23:40", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "called to shop ETA is 40 minutes", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 20:25:10", "sender": "Leo", "role": "dispatch", "label": "NONE", "text": "Update on the load # 36039005 Status: Stopped Current location: 1508 PA 28, Pine Creek Township, PA, 15825 391 miles left to the receiver", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-03-31 21:03:19", "sender": "Oleksii Zadorozhnyi", "role": "driver", "label": "NONE", "text": "Finish", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 21:04:14", "sender": "Daniel", "role": "dispatch", "label": "NONE", "text": "can u check pls, did they fixed all issues?", "signals": [], "is_resolution": true } ], "prior_reports": [] }, { "case_id": "REQ-0005", "type": "request", "categories": [ "info_request" ], "group_id": "1003751791410", "group_title": "🎀 1052 CANDICE BREWER (COMPANY DRIVER) ROBERTSON TRUCK", "driver": "CANDICE BREWER", "trigger_text": "Hello can you give me a fresh clock so I can drive", "trigger_sender": "Candice Brewer", "opened_at": "2026-03-31 17:06:10", "last_at": "2026-03-31 21:46:55", "last_signal_at": "2026-03-31 17:06:10", "resolved_at": null, "status": "stale", "duration_hours": 4.68, "message_count": 16, "signal_count": 1, "participants": [ "Candice Brewer", "Leo", "Choyxona №1", "cαmíllα", "Mason Safety", "Fuel Department" ], "timeline": [ { "timestamp": "2026-03-31 17:06:10", "sender": "Candice Brewer", "role": "driver", "label": "DRIVER_REQUEST", "text": "Hello can you give me a fresh clock so I can drive", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-03-31 17:06:21", "sender": "Leo", "role": "dispatch", "label": "NONE", "text": "@choyxona2023", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 18:36:51", "sender": "Leo", "role": "dispatch", "label": "NONE", "text": "@choyxona2023", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 18:40:43", "sender": "Choyxona №1", "role": "dispatch", "label": "NONE", "text": "what are you asking for?", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 18:43:06", "sender": "cαmíllα", "role": "dispatch", "label": "NONE", "text": "@Leoo_Wayne update", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 18:43:45", "sender": "Leo", "role": "dispatch", "label": "NONE", "text": "The same location", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 18:45:49", "sender": "Leo", "role": "dispatch", "label": "NONE", "text": "callin g", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 18:45:51", "sender": "cαmíllα", "role": "dispatch", "label": "NONE", "text": "why u wrote rolling if driver is not rolling ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 18:53:21", "sender": "Leo", "role": "dispatch", "label": "NONE", "text": "Driver started rolliing", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 18:54:40", "sender": "Leo", "role": "dispatch", "label": "NONE", "text": "Let us know your ETA Candice ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 19:11:22", "sender": "cαmíllα", "role": "dispatch", "label": "NONE", "text": "🚚 Load# LD101331 Note: Live loading . PU-time: 04/01/2026 12:00PM PU-address:WILLIAMSON DICKIE 9400 BLUE MOUND ROAD FORT WORTH, TX 76131 ————————————————— Note: Live loading . PU-ti", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-03-31 19:31:14", "sender": "Leo", "role": "dispatch", "label": "NONE", "text": "Update on the load # 4215655-1 Status: Rolling Current location: I 65, Louisville, KY, 40219 846 miles left to the receiver", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-03-31 20:01:53", "sender": "Mason Safety", "role": "dispatch", "label": "NONE", "text": "calling", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 20:04:19", "sender": "Mason Safety", "role": "dispatch", "label": "NONE", "text": "called and talked,driver printed out the new registration and will send picture of it once she stops", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 21:46:41", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #429 Amount: For a Full Tank Address: 1100 Martin Luther King Boulevard West Memphis , AR 72301 Interstate: I-40, Exit 280 Distance: 228 miles Map link: https://", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-03-31 21:46:55", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "1052 Candice can we refuel from here, next one is too far", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0004", "type": "request", "categories": [ "appointment_request" ], "group_id": "1002620608872", "group_title": "📷 928 MARIO SANTOS (COMPANY DRIVER) - ROBERTSON TRUCKS", "driver": "MARIO SANTOS", "trigger_text": "We need to reschedule load as well cause this throwing me off course I’m was going to be there tonight", "trigger_sender": "mario santos", "opened_at": "2026-03-31 16:44:42", "last_at": "2026-03-31 20:54:54", "last_signal_at": "2026-03-31 16:44:42", "resolved_at": null, "status": "stale", "duration_hours": 4.17, "message_count": 35, "signal_count": 1, "participants": [ "mario santos", "Tom Hall", "Antony", "Fuel Department", "Billy Hopkins" ], "timeline": [ { "timestamp": "2026-03-31 16:44:42", "sender": "mario santos", "role": "driver", "label": "DRIVER_REQUEST", "text": "We need to reschedule load as well cause this throwing me off course I’m was going to be there tonight", "signals": [ "request:appointment_request" ], "is_resolution": false }, { "timestamp": "2026-03-31 16:49:23", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "Please, go back to the shipper", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 16:49:34", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Yes sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 16:49:42", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "Yes already working on it. Tryting to get you a new appt time for delivery.", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 16:49:52", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Thank you sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 16:49:57", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "Thank you too", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 16:50:15", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "No proeblm", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 16:50:25", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "@TomHall_95 ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 16:50:27", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "I will calculate your miles, and send it back again", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 16:50:33", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Thanks", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 16:50:38", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "🤝", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 17:01:06", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "Load# 5560527 PU# 15877458 - IR15439 Note: (live loading) PU-time:12:00pm 3/30/2026 PU-address: SAGE V FOODS 5901 SLOANE DR LITTLE ROCK, AR 72206 ————————————————————— Rerouting Stopped: Roy Messer", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-03-31 17:01:18", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Thank you sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 17:01:28", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "☺️", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 17:02:41", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Friday", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 17:02:56", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "We dont have exact time yet.", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 17:03:00", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "I will fix it once it is done", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 17:03:04", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Ok", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 17:04:22", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "What is your eta?", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 17:04:26", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "They are waiting for us, brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 17:04:44", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "9pm tonight 8 hour drive", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 17:05:07", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "Please, start rolling as soon as you can", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 17:05:16", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Yes sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 17:32:18", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "Unloading location: 6100 Lindsey Rd Little Rock AR 72206", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 17:32:28", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Thank you sir", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 17:32:33", "sender": "Tom Hall", "role": "dispatch", "label": "NONE", "text": "Please, go there brother. It is another address. They are gonna unload you there", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 17:32:56", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Thank you for the update", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 20:38:06", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "Update for the load# 5560527 Status: Stopped Current location: Knoxville, TN 37914 533 miles left back to the shipper AR", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-03-31 20:38:26", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "@fuel_dep1 please be informed that the driver is rolling back to AR, so pls plan accordingly on sending the fuel stations", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 20:40:13", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #429 Amount: For a Full Tank Address: 1100 Martin Luther King Boulevard West Memphis , AR 72301 Interstate: I-40, Exit 280 Distance: 409 miles Map link: https://", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-03-31 20:40:29", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "@RioDogg let's refuel from here, it should be on your way", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 20:40:46", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Kay", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 20:40:48", "sender": "mario santos", "role": "driver", "label": "NONE", "text": "Okay", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 20:54:47", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "@Bill_safety", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 20:54:54", "sender": "Billy Hopkins", "role": "dispatch", "label": "NONE", "text": "Thank u boss!", "signals": [], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0003", "type": "request", "categories": [ "info_request" ], "group_id": "1003427576151", "group_title": "🎀 758 DANIELA RAMIREZ (COMPANY DRIVER) ROBERTSON TRUCKS", "driver": "DANIELA RAMIREZ", "trigger_text": "Do you have a different pick up number?", "trigger_sender": "Daniela Ramirez", "opened_at": "2026-03-31 15:05:23", "last_at": "2026-04-01 13:47:16", "last_signal_at": "2026-04-01 08:20:09", "resolved_at": null, "status": "stale", "duration_hours": 22.7, "message_count": 52, "signal_count": 2, "participants": [ "Daniela Ramirez", "Antony", "Patrick Jane", "🇬🇧Mr.George", "Joseph", "Fuel Department", "Eric Foreman" ], "timeline": [ { "timestamp": "2026-03-31 15:05:23", "sender": "Daniela Ramirez", "role": "driver", "label": "DRIVER_REQUEST", "text": "Do you have a different pick up number?", "signals": [ "request:info_request" ], "is_resolution": false }, { "timestamp": "2026-03-31 15:05:30", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Needs to start with 7", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 15:06:30", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "??", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 15:06:51", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "sec", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 15:07:14", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "7559 or 7422", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 15:08:30", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Can someone plz assist, they have other trucks behind me", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 15:09:06", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "yes, working oni t", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 15:12:26", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Can you hurry plz because the guard here is rushing me with the pick up number, his gonna have me leave and come back until I have the pick up number", "signals": [ "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-03-31 15:12:36", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "And there’s a line of trucks", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 15:18:19", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "we do apologize for the delay", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 15:18:21", "sender": "Antony", "role": "dispatch", "label": "NONE", "text": "but still working oni t", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 15:23:18", "sender": "Patrick Jane", "role": "dispatch", "label": "NONE", "text": "Teailer# 328364", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 15:23:35", "sender": "Patrick Jane", "role": "dispatch", "label": "NONE", "text": "we have to pick up this loaded trl Daniela", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 15:25:25", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Ok let me try", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 15:41:45", "sender": "🇬🇧Mr.George", "role": "office", "label": "NONE", "text": "@joseph1_fleet Dropped", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 15:43:10", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Trailer dropped 290697", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 15:55:10", "sender": "Joseph", "role": "dispatch", "label": "NONE", "text": "90  - tr # 290697 Dropped by : DANIELA RAMIREZ Location: Bethlehem, PA Time:3/31 Condition: good Docs: -", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-03-31 16:15:03", "sender": "🇬🇧Mr.George", "role": "office", "label": "NONE", "text": "@joseph1_fleet PU", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 16:17:11", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Pick up trailer 328364", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 16:18:27", "sender": "🇬🇧Mr.George", "role": "office", "label": "NONE", "text": "Load# 22645584 - has been picked up", "signals": [ "template:load_dispatch" ], "is_resolution": false }, { "timestamp": "2026-03-31 16:18:48", "sender": "🇬🇧Mr.George", "role": "office", "label": "NONE", "text": "Please put the padlock on trailer", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 16:19:00", "sender": "Joseph", "role": "dispatch", "label": "NONE", "text": "57 + tr # 328364 Picked up by : DANIELA RAMIREZ Location: Bethlehem, PA Time:3/31 Condition: good Docs: -", "signals": [ "template:inspection" ], "is_resolution": false }, { "timestamp": "2026-03-31 16:19:19", "sender": "🇬🇧Mr.George", "role": "office", "label": "NONE", "text": "is it our trl ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 16:19:36", "sender": "Joseph", "role": "dispatch", "label": "NONE", "text": "yes", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 18:21:23", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "Fuel stop #1 Pilot Travel Center #285 Amount: For a Full Tank Address: 10258 Lancaster Road Sw Hebron , OH 43025 Interstate: I-70, Exit 126 Distance: 354 miles Map link: https://www.google.com/m", "signals": [ "template:fuel_stop" ], "is_resolution": false }, { "timestamp": "2026-03-31 18:21:31", "sender": "Fuel Department", "role": "dispatch", "label": "NONE", "text": "758 Daniela let refuel at this pilot brother", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 19:23:08", "sender": "🇬🇧Mr.George", "role": "office", "label": "NONE", "text": "Update for the load # 22645584 Status: Rolling Current location: Carlisle, PA 17013 435 miles away from receiver ETA shows on time", "signals": [ "template:tracking" ], "is_resolution": false }, { "timestamp": "2026-03-31 20:48:22", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "I printed registration already", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 20:55:05", "sender": "🇬🇧Mr.George", "role": "office", "label": "NONE", "text": "@Mason_Safety", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 08:20:09", "sender": "Daniela Ramirez", "role": "driver", "label": "DRIVER_REQUEST", "text": "Can you check if I’m at right place plz", "signals": [ "request:info_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-04-01 08:20:36", "sender": "Eric Foreman", "role": "dispatch", "label": "NONE", "text": "Good morning ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 08:20:37", "sender": "Eric Foreman", "role": "dispatch", "label": "NONE", "text": "on it", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 08:21:52", "sender": "Eric Foreman", "role": "dispatch", "label": "NONE", "text": "I couldn't find rate con", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 08:24:07", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Is this correct?", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 08:24:53", "sender": "Eric Foreman", "role": "dispatch", "label": "NONE", "text": "trying to speak with broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 08:25:26", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "Yeah I am at correct place", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 08:25:51", "sender": "Eric Foreman", "role": "dispatch", "label": "NONE", "text": "cool thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 08:25:55", "sender": "Daniela Ramirez", "role": "driver", "label": "NONE", "text": "They open until 11 am", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 08:25:59", "sender": "Eric Foreman", "role": "dispatch", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-04-01 13:47:16", "sender": "🇬🇧Mr.George", "role": "office", "label": "NONE", "text": "cool", "signals": [], "is_resolution": false } ], "prior_reports": [], "timeline_truncated": 12 }, { "case_id": "REQ-0002", "type": "request", "categories": [ "doc_request" ], "group_id": "1003704445630", "group_title": "🎀 806 TASHIKA POMPEY (COMPNAY DRIVER) ROBERTSON TRUCKS", "driver": "TASHIKA POMPEY", "trigger_text": "TALKED, explained to make sign and print out", "trigger_sender": "Wade Safety", "opened_at": "2026-03-31 14:49:48", "last_at": "2026-03-31 14:58:28", "last_signal_at": "2026-03-31 14:49:48", "resolved_at": null, "status": "stale", "duration_hours": 0.14, "message_count": 6, "signal_count": 1, "participants": [ "Wade Safety", "Tashika Pompey" ], "timeline": [ { "timestamp": "2026-03-31 14:49:48", "sender": "Wade Safety", "role": "staff_relay", "label": "DRIVER_REQUEST", "text": "TALKED, explained to make sign and print out", "signals": [ "request:doc_request", "staff_relay" ], "is_resolution": false }, { "timestamp": "2026-03-31 14:50:00", "sender": "Wade Safety", "role": "safety", "label": "NONE", "text": "pls don't forget to send picture of it Tashika", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 14:51:58", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "Check out Tashika's document. Open the shared document: https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:da56bd26-799c-49e9-a3de-e7f8ebdb1095 Download the Adobe Acrobat Reader app: https://adobeacroba", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 14:57:05", "sender": "Wade Safety", "role": "safety", "label": "NONE", "text": "I SEE", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 14:57:14", "sender": "Wade Safety", "role": "safety", "label": "NONE", "text": "PLS DON'T FORGET TO PRINT OUT", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 14:58:28", "sender": "Tashika Pompey", "role": "driver", "label": "NONE", "text": "I want", "signals": [ "request:generic_ask" ], "is_resolution": false } ], "prior_reports": [] }, { "case_id": "REQ-0001", "type": "request", "categories": [ "permission_request" ], "group_id": "1002782021066", "group_title": "🟡 🎀 807 JENNIFER GARRETT-GROSSARTH (COMPANY DRIVER) - BUCKEYE TRUCKS LLC", "driver": "JENNIFER GARRETT-GROSSARTH", "trigger_text": "Good morning may I have some more hours please?", "trigger_sender": "Jennifer Garrett", "opened_at": "2026-03-31 10:47:19", "last_at": "2026-03-31 14:43:55", "last_signal_at": "2026-03-31 10:57:07", "resolved_at": null, "status": "stale", "duration_hours": 3.94, "message_count": 34, "signal_count": 2, "participants": [ "Jennifer Garrett", "Ryan Clark", "Malcolm", "Mark", "Tony" ], "timeline": [ { "timestamp": "2026-03-31 10:47:19", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good morning may I have some more hours please?", "signals": [ "request:permission_request", "request:generic_ask" ], "is_resolution": false }, { "timestamp": "2026-03-31 10:57:07", "sender": "Jennifer Garrett", "role": "driver", "label": "DRIVER_REQUEST", "text": "Good morning May I have more hours please Thank you", "signals": [ "request:permission_request" ], "is_resolution": false }, { "timestamp": "2026-03-31 10:57:48", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "@choyxona2024", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 10:59:37", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "Good morning ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 12:05:09", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Good morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 12:05:19", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Arrived waiting at gate", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 12:15:40", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Boss tried calling twice call does not go through", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 12:16:23", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "Good morning", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 12:16:28", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "How are u doing ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 12:16:32", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "let me check", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 12:18:38", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "l think, you are trying to check in to the incorrect facility", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 12:20:26", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "The sign said for deliveries has the address as well as the same number on order", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 12:20:57", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "This is the entrance to facility", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 12:21:20", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "So, no one is answering to your calls right?", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 12:23:58", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Just checked with other drivers they have been without power for 2 days", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 12:24:15", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "They are carrying us back one at a time", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 12:24:22", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "It will be while", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 12:24:43", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "Got it keep me updated. Thank you", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 12:24:59", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "need to inform broker", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 12:25:10", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "copy", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 12:35:04", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "Jennifer l think, we will get unloaded shortly", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 12:49:14", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Systems are back up and they are currently taking in drivers", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 12:49:46", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Arrived checked in awaiting call for assignment of dock location", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 13:04:19", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "Jennifer Gm ma'am", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 13:04:28", "sender": "Tony", "role": "dispatch", "label": "NONE", "text": "we will provide shop to fix truck and trl after next load", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 13:19:03", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Good morning Roger that boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 14:36:49", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "lmc", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 14:37:48", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "fully empty ?", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 14:40:44", "sender": "Ryan Clark", "role": "dispatch", "label": "NONE", "text": "ooh got it", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 14:41:30", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "No seal", "signals": [ "report:seal_missing" ], "is_resolution": false }, { "timestamp": "2026-03-31 14:42:25", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "G2G Boss", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 14:42:45", "sender": "Malcolm", "role": "dispatch", "label": "NONE", "text": "gtg", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 14:42:55", "sender": "Mark", "role": "dispatch", "label": "NONE", "text": "wisconsin", "signals": [], "is_resolution": false }, { "timestamp": "2026-03-31 14:43:55", "sender": "Jennifer Garrett", "role": "driver", "label": "NONE", "text": "Yes to Milwaukee", "signals": [], "is_resolution": false } ], "prior_reports": [] } ] }